KR20150063674A - System and method for managing trade of the real estate using Computer Telephony Integration communication network - Google Patents

Abstract

The present invention relates to a system and method for managing a trade of real estate using a computer telephony integration (CTI) communication network. The method for managing a trade of real estate using the CTI communication network simplifies the trade of real estate and the arrangement of real estate agents in a university town in which lease trades are frequently made by using the CTI communication which relays a computer and a telephone in an integrated way, thereby activating trades of real estate. In addition, the method complimentarily mediates real estate to a lessee and imposes a commission lower than or equal to the current legal commission to the lessee, thereby reducing the financial burden of lessees.

Description

TECHNICAL FIELD The present invention relates to a system and method for real estate brokerage management using a CTI communication network,

The present invention relates to a real estate brokerage management system and method using a CTI communication network. More particularly, the present invention relates to a real estate brokerage management system using a CTI communication network, The present invention relates to a real estate brokerage management system and method using a CTI network that can charge brokerage commission less than the current statutory fee.

In general, real estate has a trading method such as trading and leasing, and offline and online brokerage methods. Especially in university, there are various types of real estate brokerage methods such as lease, rent, boarding, examination and dormitory.

If the landlord is offline, the landlord provides property information such as lease or sale to the real estate agent, and the tenant visits the real estate agent to check the property provided by the landlord, A predetermined fee is paid to the real estate agent.

In addition, when online, if a real estate agent uploads and provides a plurality of property information provided by the landlord to a specific real estate brokerage website, the tenant selects and confirms the proper property, visits the real estate brokerage to perform real estate transaction, At this time, the landlord and the tenant have to pay a predetermined commission to the real estate brokerage as well as the offline brokerage, and the real estate brokerage company also has to pay a predetermined fee to the operator of the specific real estate brokerage website.

As an example, a conventional real estate brokerage method using on-line is disclosed in Korean Patent Registration No. 10-0516104 (hereinafter referred to as Document 1).

According to the first aspect of the present invention, there is provided a method for real estate brokerage using on-line, comprising the steps of: registering real estate sale information when connected to a server system through a seller terminal in an intermediary located in a concentric circle- The method comprising the steps of: registering real estate purchase information when connected to the server system through a buyer terminal, in an intermediary located in a concentric circle adjacent to the same name of the purchase location; registering the seller with the seller, A step of searching for and selecting a merchandise to be traded out of the seller information registered in his brokerage house, a step of inputting buyer information requesting a transaction after selecting the selected seller item, a step of inputting the buyer information, The buyer and the buyer of the buyer And the registration date is fast people are selling stuff comprising the step of displaying the determination as discount brokerage party or cyber money earned.

On the other hand, as another example, a real estate brokerage method using a moving image using a conventional on-line is disclosed in Korean Patent Registration No. 10-1002559 (hereinafter referred to as Document 2).

That is, in the conventional real estate brokerage method according to Document 2, the real estate information generation module receives information including a transaction condition, a location, a plan, a property of a real estate, a name of a seller, and a contact from a broker terminal A registration step of registering on an electronic map and linking with geographical information; A schedule generating step of receiving the real time communication connectable time from the buyer terminal and the intermediary terminal and determining the real estate moving image relay time; A relaying step of relaying the real estate moving image photographed by the moving image broker module to the purchaser terminal; A transaction step in which the real estate transaction module receives an electronic settlement request from the buyer terminal and settle the transaction price of the real estate through the financial server; And a management step of inspecting whether the purchaser terminal or the intermediary terminal has a terminal that is not connected to the fixed schedule in the schedule generation step when the service server performs the relay step and granting a penalty to the terminal that has not been connected .

However, the real estate brokerage method according to the related arts such as the above-described documents 1 and 2 is a method of real estate brokerage in which, for example, a tenant who desires to rent a house (including a buyer) There is a problem in that it can not actively provide real estate brokerage to a bar, a tenant, and a landlord who are intermediaries for real estate after searching and checking for sale and moving image information.

The real estate brokerage method according to the documents 1 and 2 is configured such that the real estate brokerage providing property information at the time of renting and leasing and the server through which the property information is registered and advertised are carried out, The real estate agent has to pay a commission to the web site operating server that registers and advertises the sale information, so that the real estate brokerage fee is continuously increased.

That is, the real estate brokerage fee has a problem of imposing a large burden on students who do not have income at a university where rental transactions are frequently made, such as renting, renting, lodging, examination, and dormitory.

Document 1: Korean Patent No. 10-0516104 (Name: Real estate brokerage method using the Internet, Date: 2005, 9, 13) Document 2: Real estate brokerage system using real estate, Real estate brokerage service server, Real estate brokerage method and storage medium, Registered patent No. 10-1002559 (Name: 2010, 12, 13)

SUMMARY OF THE INVENTION The present invention has been made in view of the above problems, and it is an object of the present invention to provide a system and a method for transmitting and receiving an appropriate real estate agent in a university by using a computer telephony integration (CTI) Real estate brokerage management system and method using CTI communication network that can facilitate real estate brokerage while aggressively activating real estate transactions, broking real estate free to tenants, and imposing brokerage commission less than current legal fees to landlords .

These and other objects of the present invention will be apparent to those skilled in the art without departing from the scope of the present invention by the appended claims.

According to an aspect of the present invention, there is provided a real estate brokerage management method using a CTI communication network, the method comprising: (A) a real estate brokerage server 200 transmits real estate brokerage information provided from a terminal 110 as a landlord to a tenant terminal 130 (S510) of building a homepage that can be provided and managed in the home page; (B) receiving the landlord's personal information and real estate property information from the landlord terminal 110 (S512); (C1) When the tenant terminal 130 accesses the real estate brokerage server 200 through the CTI communication network 150 (S514), it is determined whether the real estate brokerage server 200 is the first connection (S516) (S518) whether voice call connection via Internet telephone or data connection via a computer is performed; (D1) If the tenant terminal 130 is the first connection and is a voice call connection through the Internet telephone, the real estate agent server 200 responds via the interactive voice response unit 215 to transmit the user information of the tenant terminal 130 Requesting and receiving desired listing information (S520); (E) the real estate brokerage server 200 requests a call signal to a call-capable agent terminal 300 among the plurality of agent terminals 300 through the automatic call distribution unit 220 (S522); (F1) If the real estate agent 200 confirms whether the tenant terminal 130 and the agent terminal 300 are connected to each other (S524), if a connection is established between the tenant terminal 130 and the agent terminal 300, (SS 526) of informing the real estate sale information according to the selection information of the tenant terminal 130 through the interactive voice response unit 215; (G) receiving the real estate sale selection information and contract information from the tenant terminal 130 (S528) and (H) receiving the real estate sale selection information and the contract information from the tenant terminal 130; and (H) The tenant terminal 130 and the landlord terminal 110 are notified of the rental property information and the contract information received from the tenant terminal 130 through the landlord terminal 130, After receiving the message of either e-mail, facsimile or SMS / MMS, accepting the contents of the agreements agreed with each other through the contract concluding unit 240 and storing it in the database unit 255 and using it as evidence (S530 ).

According to another aspect of the present invention, there is provided a real estate brokerage management system using a CTI communication network, the real estate brokerage management system comprising: And a terminal 110 for providing terminal user information; The rental terminal 200 provides terminal user information to the real estate brokerage server 200 through the CTI communication network 150 and simultaneously searches and selects real estate brokerage information provided through the rental terminal 110 and the real estate brokerage server 200. [ (130); A real estate brokerage server 200 that provides real estate sale information provided through the landlord terminal 110 to the tenant terminal 130 so as to conclude a real estate transaction contract between the landlord terminal 110 and the tenant terminal 130, And an agent terminal 300 for supporting real estate brokerage and contract processing by communicating with the landlord terminal 110 and the landlord terminal 130 through voice and data signals transmitted through the real estate brokerage server 200 do.

According to the real estate brokerage management system and method using the CTI communication network according to the present invention, it is possible to provide a real estate brokerage management system and method using a CTI communication network that integrates and relays a computer and a telephone to simplify real estate transactions, It can actively activate real estate transactions, free the tenant to brokage real estate, and reduce the burden on tenants and landlords by imposing a lesser commission on landlords than on current court fees.

Additional features and advantages of the present invention will become more apparent from the following description.

BRIEF DESCRIPTION OF THE DRAWINGS FIG. 1 is a diagram showing an overall configuration of a real estate brokerage management system using a CTI communication network according to an embodiment of the present invention; FIG.
2 (a) and 2 (b) are views showing a detailed configuration of the landlord terminal and the tenant terminal of FIG. 1;
3 is a view showing a detailed configuration of the real estate agent and the agent terminal of FIG. 1;
4 is a flowchart illustrating a method for managing a real estate brokerage using a CTI communication network according to the present invention.
5 is a diagram showing an example of a homepage configuration applied to the present invention.
6 is a diagram showing an example of information provided from a landlord terminal applied to the present invention;
7 is a diagram showing an example of information provided from a tenant terminal to which the present invention is applied;
8 is a diagram showing an example of statistical processing through a statistical management unit applied to the present invention.
9 is a diagram showing another example of statistical processing through the statistical management unit applied to the present invention;
10 is a view showing an example of a monitoring screen through a monitoring unit applied to the present invention;
11 is a diagram showing subroutines of some processes in the flowchart shown in Fig. 4; Fig.

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS A real estate brokerage management system and method using a CTI network according to a preferred embodiment of the present invention will be described in detail with reference to the accompanying drawings.

Before describing the present invention in detail, it is to be understood that the following embodiments and embodiments are to be considered as illustrative and not restrictive, and that the present invention is not limited to the details given herein, And can be changed to other equivalent embodiments.

First, a real estate brokerage management system using a CTI communication network according to an embodiment of the present invention will be described with reference to FIG. 1 to FIG.

FIG. 1 is a diagram showing the overall configuration of a real estate brokerage management system using a CTI communication network according to an embodiment of the present invention. FIGS. 2A and 2B are diagrams illustrating a detailed configuration of a landlord terminal and a tenant terminal FIG. 3 is a view showing a detailed configuration of the real estate agent and the agent terminal of FIG. 1; FIG.

1 to 3, the real estate brokerage management system using the CTI communication network according to the present invention includes a landlord terminal 110, a tenant terminal 130, a CTI communication network 150, a real estate agent server 200, And a terminal 300.

The landlord terminal 110 is a terminal for providing rental property information such as a rent, a rent, a lodging, a residence, a dormitory, and a landlord's personal information on a real estate-related homepage provided from the real estate brokerage server 200, As shown in FIG. 2 (a), an interface unit 111, an input unit 112, a storage unit 113, an output unit 114, a voice communication unit 115, a data communication unit 116, A facsimile transmission unit 117, a facsimile transmission / reception unit 118, a message transmission / reception unit 119, a sale information upload unit 120 and a control unit 121.

Specifically, the interface unit 111 transmits a voice over Internet Protocol (VoIP) and an Internet Protocol (IP) requesting data transmission / reception between the terminal 110 and the real estate intermediation server 200 through the CTI communication network 150. Internet communication) protocol to exchange voices and data signals, and is also applied to an interface unit of the tenant terminal 130 and the real estate mediation server 200, which will be described later.

The input unit 112 includes a keyboard, a mouse, a touch pad, a microphone, a camera, a facsimile, and a scanner, though not shown in the drawing, as means for receiving landlord information such as a building address, a contact and an account number from a landlord The tenant terminal 130, and the real estate agent server 200, which will be described later.

The storage unit 113 is a memory in which an operating system for operating the landlord terminal 110 and operating software such as various software are stored.

The output unit 114 is a means for displaying a real estate related homepage and an information input window provided from the real estate brokerage server 200. The output unit 114 includes a speaker and a printer, And the output section of the real estate agent server 200. [

The voice communication unit 115 is a means for performing functions such as an agent terminal 300 associated with the real estate brokerage server 200 and an Internet telephone (VOIP) for voice communication of matters related to real estate rental.

The data communication unit 116 is a means for performing an IP function in order to communicate data related to the real estate lease and the real estate brokerage server 200 by data.

The mail transmission / reception unit 117, the fax transmission / reception unit 118 and the message transmission / reception unit 119 send and receive messages such as e-mail, facsimile and SMS / MMS to the real estate agent server 200, It is a means to conclude a contract such as a lease contract.

The selling information uploading unit 120 is a means for providing the location, photo and moving picture information about the rental property provided by the landlord on the homepage constructed in the real estate intermediation server 200.

The controller 121 is a means for controlling the functions of the units 111 to 120 to provide lease information provided from the landlord to tenants, such as students at a university, for example.

The tenant terminal 130 is a terminal for providing tenant information to the real estate broker server 200 and searching and selecting rental property information provided through the rental terminal 110 and the real estate brokerage server 200, An input unit 132, a storage unit 133, an output unit 134, a voice communication unit 135, a data communication unit 136, a mail transmission / reception unit 130, A fax transmission / reception unit 138, a message transmission / reception unit 139, and a control unit 140.

The tenant terminal 130 performs functions similar to those of the terminal 110 except for the listing information upload unit 120 provided in the landlord terminal 110. [

That is, the interface unit 131 of the tenant terminal 130 exchanges voice and data information with the real estate brokerage server 200 through the CTI communication network 150.

The input unit 132 receives tenant providing information such as an area, a lease type, a lease price, and lease terms from the tenant.

The storage unit 133 stores operating systems such as operating information for operating the tenant terminal 130 and various kinds of software.

The output unit 134 displays a real estate related homepage and an information input window provided from the real estate brokerage server 200.

The voice communication unit 135 is an internet telephone for voice communication of an agent terminal 300 associated with the real estate brokerage server 200 and matters relating to real estate rental and lease.

The data communication unit 136 performs an IP function in order to communicate data related to the real estate lease and the real estate brokerage server 200 with data.

The mail transmission / reception unit 137, the fax transmission / reception unit 138, and the message transmission / reception unit 139 exchange messages such as e-mail, fax, and SMS / MMS with the real estate brokerage server 200.

The controller 140 controls the functions of the units 131 to 139 to search for and select rental property information provided through the real estate mediation server 200 and to conclude a contract.

The CTI communication network 150 is a network such as a TCP / IP protocol that can be connected by wire through a device capable of communicating voice and data, and a WAP protocol that can be wirelessly connected to the CTI communication network 150. The CTI communication network 150 includes a LAN, Wi-Fi, 3G / 4G, And the like.

The real estate brokerage server 200 establishes a homepage related to providing real estate information and provides the rental information provided through the rental terminal 110 to the tenant terminal 130 so that the rental terminal 110 and the tenant terminal 130 The terminal 110 and the tenant terminal 130, which are not shown in detail in FIG. 3, serve as a terminal that manages the agent terminal 300 and concludes a real estate transaction contract between the CTI communication network 150 An interface for exchanging voice and data information with the landlord's terminal 110 and the landlord's terminal 130 via an input unit for inputting various data related to building, A storage unit for storing an operating system for operating the real estate agent server 200, a screen provided from the real estate agent server 200, And a control unit for controlling the functions of the units 205 to 255 provided in the interface unit, the input unit, the storage unit, the output unit, and the real estate agent server described later, The present invention is also applicable to the agent terminal 300 which is the same.

3, the real estate agent server 200 includes a voice and data recognition unit 205, a call exchange unit 210, an interactive voice response unit 215, an automatic call distribution unit 220, A voice mail service unit 225, an integrated message service unit 230, an automatic call service unit 235, a contract concluding unit 240, a statistics management unit 245, a monitoring unit 250, and a database unit 255 .

Specifically, the voice and data recognizer 205 identifies a voice signal and a data signal input through the CTI communication network 150 from the landlord terminal 110 and the landlord terminal 130.

The call exchanging unit 210 connects the agent terminal 300 that can be connected using the stored program control method and the time sharing digital communication method and simultaneously transmits the voice waveform inputted from the tenant terminal 110 and the tenant terminal 130 Converts it to a digital signal and relays it.

The interactive voice response unit (IVR) 215 receives an ARS (Automatic Response Service) for automatically responding to a voice signal from the LAN terminal 110 and the tenant terminal 130 to guide real- Function.

The Auto Call Distribute (ACD) 220 identifies whether or not a plurality of the agent terminals 300 are in a call state and distributes the call transfer evenly to the agent terminal 300 in a non-busy state.

A voice mail service (VMS) 225 is a system in which a rental terminal 110 and a tenant terminal 130 record a voice signal when a plurality of agent terminals 300 are in communication, ) So as to receive the call service in the future.

The Unified Message Service (UMS) 230 provides a message such as voice, e-mail, fax, SMS / MMS, etc. transmitted from the landlord's terminal 110 and the landlord's terminal 130 to a location, Integrated through a single mailbox.

The Auto Call Service (ACS) 235 automatically transmits a call signal to the landlord's terminal 110 and the landlord's terminal 130 at a predetermined time after inputting the real estate related information providing condition.

The contract concluding unit 240 notifies the rental terminal 110 and the tenant terminal 130 of a contract message such as voice, e-mail, fax, SMS / MMS, etc., To adopt a content as evidence and conclude a contract.

The statistic management unit 245 may control the number of calls requested by the agent terminal 300 through the LAN terminal 110 and the tenant terminal 130, the number of times a call is received, the call waiting time, the call duration, Number of times, and the like, so that the agent terminal necessary for optimal placement can be grasped.

The monitoring unit 250 monitors the number of calls waiting for the agent terminal 300 on / off, whether or not a call is made, a state in which a call is impossible, current remained property information, and contracted property information.

The database unit 255 stores property information provided from the landlord's terminal 110 and the landlord's terminal 130, landlord's personal information, tenant's personal information, contracted contents and contract related messages.

Meanwhile, the agent terminal 300 communicates with the landlord terminal 110 and the landlord terminal 130 through voice and data signals transmitted through the real estate brokerage server 200 to conduct consultation related to real estate brokerage and contracting 3, the call transmission / reception unit 305, the call tracking unit 310, the screen pop unit 315, the visual call unit 320, the callback unit 325, and the message notification unit 330 .

Specifically, the call transceiver unit 305 receives a call signal from the landlord terminal 110 and the landlord terminal 130 distributed through the real estate mediation server 200 or transmits a callback signal.

The auto number identification (ANI) 310 automatically traces the call number input from the landlord's terminal 110 and the landlord's terminal 130 to the database unit 255 of the real estate intermediation server 200 Or to recognize whether the stored number is a terminal or not.

The screen pop section 315 is a function of receiving a call from the landlord terminal 110 and the landlord terminal 130 inputted in the database unit 255 of the real estate agent server 200, The counselor terminal 300 can automatically display and inquire the personal information of the user of the tenant terminal 130 and the existing consultation contents.

The visual call 320 receives or calls a call in a one-touch manner through a telephone pad displayed through the screen pop unit 315.

When the agent terminal 300 does not answer a call from the landlord 110 and the landlord terminal 130, the callback unit 325 requests the agent terminal 300 to call the landlord terminal 300 110 and the tenant terminal 130 automatically.

The message notification unit 330 receives a message such as voice, e-mail, fax, and SMS / MMS from the landlord's terminal 110 and the landlord's terminal 130 and displays a popup or the like on the screen of the corresponding agent terminal 300 And notifies whether or not the message is received.

The rental terminal 110, the tenant terminal 130, the real estate brokerage server 200 and the agent terminal 300 are computer devices capable of voice communication and data communication, An Internet browser, and a personal computer such as a desktop computer, a notebook computer, and the like.

Although the landlord terminal 110, the tenant terminal 130 and the agent terminal 300 are described as the above-described computer devices, it is also possible to communicate information related to the real estate brokerage and the contract through the CTI communication network 150 A mobile phone, a smart phone, a tablet, a netbook, a PDA (personal digital assistant), and an IMT-2000 capable of wireless Internet communication.

4 to 11, a real estate brokerage management method using a CTI communication network according to an embodiment of the present invention will be described.

FIG. 4 is a flowchart illustrating a method for managing a real estate brokerage using a CTI communication network according to the present invention. FIG. 5 is a view showing an example of a homepage configuration applied to the present invention. FIG. 7 is a diagram showing an example of information provided from a tenant terminal applied to the present invention. FIG.

9 is a diagram showing another example of statistical processing through a statistical management unit applied to the present invention, and FIG. 10 is a diagram showing a statistical processing unit according to the present invention FIG. 11 is a view showing a subroutine of some processes in the flowchart shown in FIG. 4. FIG.

First, the real estate brokerage server 200 establishes a homepage that can be managed by providing real estate sale information uploaded through the landlord terminal 110 to the tenant terminal 130 (S510).

5, when the user of the landlord terminal 110, the tenant terminal 130, and the agent terminal 300 receives information related to real estate sale information, for example, And to build a homepage so that it can be confirmed.

That is, menus are set for each region, university, and district so that the user of the landlord 110 and the user of the landlord terminal 130 can select the menus, and the submenus (Classes 1 to 8) (One room, two rooms, etc.) according to the type of real estate lease, and to choose the month to come.

It is also possible to confirm real estate listing information based on the name of the building, address, lake, room, deposit, monthly rent, availability of short-term contract for 6 months, management fee and management fee provided by the tenant terminal 110, The number of pages (1/2/3...) Can be set to expand the selling information. If the user of the tenant terminal 130 wants The candidates are checked to check only the checked property information.

Here, the menu structure for the homepage is merely an example, and the homepage can be configured in various forms such as displaying the location where the real estate sale exists, or providing photograph and moving picture information of the real estate sale, to be.

Then, the real estate agent server 200 receives the landlord's personal information and real estate property information from the landlord's terminal 110 (S512).

6, the landlord terminal 110 transmits the name of the building, the name of the landlord, the resident number, the telephone number, the e-mail, the fax number, the account number, Can be uploaded to the home page of.

Next, when the tenant terminal 130 is connected to the tenant terminal 130 through the CTI communication network 150 (S514), the real estate agent server 200 determines whether the first connection is made (S516) It is determined whether the data connection is made through the computer or not (S518).

If the tenant terminal 130 is the first connection and the voice call connection is via the Internet telephone, the real estate agent server 200 automatically responds to the tenant terminal 130 through the interactive voice response unit (IVR) 215, The user information of the user and desired real estate sale information, and receives personal information of the user of the tenant terminal and desired real estate information inputted from the tenant terminal 130 through, for example, a voice signal and a keyboard (S520).

On the other hand, if the tenant terminal 130 is the first connection and the data connection is via the IP, the real estate agent server 200 may display a page on the homepage for inputting the personal information of the user of the tenant terminal 130 and the desired real estate listing information And proceeds to S528, which will be described later, to receive the selected personal information and desired real estate listing information from the tenant terminal user (S521).

7, the tenant terminal 130 provides the real estate agent 200 with, for example, a name, a resident registration number, a telephone number, a lease condition, and a turnover tax type information. Stores the information provided from the tenant terminal (130) in the database unit (255).

Then, the real estate agent server 200 identifies whether or not the plurality of agent terminals 300 are connected through the automatic call distribution unit (ACD) 220, and requests a call signal to the callable agent terminal 300 (S522) .

Next, the real estate agent 200 confirms whether the tenant terminal 130 and the agent terminal 300 are connected to each other (S524). If a connection is established between the tenant terminal 130 and the agent terminal 300, And automatically informs the real estate sale information according to the selection information of the user of the terminal 130 through the interactive voice response unit 215 (SS 526).

If the connection between the tenant terminal 130 and the agent terminal 300 is not established as a result of the determination in step S524, the real estate intermediation server 200 transmits the service to the tenant terminal 130 (S525a) of notifying that the agent terminal 300 has not been connected to the agent terminal 300 through the screen pop section 315 of the agent terminal 300 that can communicate the recorded voice message, The agent terminal 300 automatically transmits a callback signal to the corresponding tenant terminal 130 through the callback unit 325 (S525c).

Next, the real estate brokerage server 200 receives real estate listing information and contract information from the tenant terminal 130 (S528).

Thereafter, the real estate agent server 200 informs the rental terminal 110 of the real estate sale information and the contract information received from the tenant terminal 130 through the integrated message service unit (UMS) 230, E-mail, facsimile, and SMS / MMS message including the same contract contents to the user terminal 130 and the landlord terminal 110, and accepts the mutually agreed contract contents through the contract concluding unit 240 Concludes the real estate contract and stores the contracted contents of the contract in the database unit 255 so that it can be used as evidence in the future (S530).

Next, the real estate mediating server 200 transmits the number of calls, the number of calls, and the number of calls made between the landlord terminal 110, the tenant terminal 130, and the agent terminal 300 through the statistical management unit 245 and the monitoring unit 250 The call waiting time, the call talk time, the number of call waiting times according to the on / off state of the agent terminal 300, the status of the call, the status of the call impossible, the remaining remained property information, So that the state of the agent terminal 300 necessary for optimal placement can be grasped (S532).

8, the statistical management unit 245 may include a statistic management unit 245 for managing the time, the call reception, the callback transmission, the total number of calls, the agent number of the agent terminal 300, the agent terminal 300, The number of connections, the number of abandonments, the number of messages sent and received, and the like.

9, the statistical management unit 245 searches individual performance of the agent terminal 300 to determine the number of calls, the number of callbacks, the number of call queues, Time, talk time, and so on, so that the statistics of each user's work evaluation can be grasped.

10, the monitoring unit 250 detects the total number of users of the agent terminal 300, the login and logout status, the standby status, and the busy status of the user of the agent terminal 300, It is possible to efficiently operate work forms such as proper placement and counseling.

On the other hand, if it is determined in step S516 that the tenant terminal 130 is connected to the second and subsequent connections (S610) through the CTI communication network 150, Similarly, it is determined whether the call connection via voice, the message data connection via e-mail, fax, and SMS / MMS is performed (S612).

If the tenant terminal 130 is connected to the call tracking unit 310 of the agent terminal 300 and is connected to the database unit 255 when the tenant terminal 130 is connected to the voice call via the Internet telephone, (Step S614).

At the same time, the real estate agent server 200 identifies whether or not the plurality of agent terminals 300 are connected through the automatic call distribution unit 220, and requests a call signal to the callable agent terminal 300 (S616).

The real estate agent server 200 confirms whether the tenant terminal 130 and the agent terminal 300 are connected to each other or not in step S618 and if a connection is established between the tenant terminal 130 and the agent terminal 300, The consultation contents according to the selection information of the user of the tenant terminal 130 which has been done through the screen pop section 315 of the terminal 300 are automatically announced through the interactive voice response section 215 and the changed selection information is displayed And stores it in the database 255 (S620).

If the tenant terminal 130 and the agent terminal 300 are not connected to each other, the real estate broker server 200 transmits the real estate information to the tenant terminal 130 through the voice mail service unit 225, (S619a) of informing that the connection with the agent terminal 300 has not been made (S619a), and notifies the recorded voice message through the screen pop section 315 of the talkable agent terminal 300 (S619b) The agent terminal 300 automatically transfers the callback signal to the corresponding tenant terminal 130 through the callback unit 325 (S619c).

Next, the real estate brokerage server 200 proceeds to step S528 of receiving the finally selected real estate sale information and contract information from the tenant terminal 130, and performs the following steps S530 and S532 do.

If the tenant terminal 130 receives the message data via e-mail, facsimile, and SMS / MMS as a result of the determination in step S612, the real estate agent server 200 transmits the message data through the integrated message service unit 230 to the tenant terminal 130 Fax, SMS / MMS, etc., transmitted from the agent terminal 300 to the agent terminal 300 through the message notification unit 330 (S617), and then proceeds to step S620 And stores information transmitted from the tenant terminal 130 via e-mail, facsimile, SMS / MMS, etc. in the database 255.

Accordingly, the tenant and the landlord directly carry out the real estate transaction through the real estate broker server and the agent terminal without going through the real estate agent, so that the lessee can freely rent the landlord at a price lower than the current statutory fee, The server can optimally arrange and operate the agent terminal by analyzing the number of calls from the landlord terminal and the landlord terminal.

While the present invention has been described in connection with what is presently considered to be practical exemplary embodiments, it is to be understood that the invention is not limited to the disclosed embodiments, but, on the contrary, Of course.

In other words, although the above description describes rental of real estate that is frequently traded at a university, such as chartering, renting, boarding, examination, and dormitory, it should be understood that the present invention includes not only college but also real estate .

110: Landlord terminal 130: Tenant terminal
150: CTI network 200: Real estate agent server
205: Voice and data recognition unit 210: Call exchange unit
215: interactive voice response unit 220: automatic call distribution unit
225: Voice mail service part 230: Integrated message service part
235: Automatic Call Service Unit 240: Contract Contracting Unit
245: statistics management unit 250: monitoring unit
255: Database unit 255: 300: Agent terminal
305: call transmission / reception unit 310: call tracking unit
315: screen pop part 320: visual call part
325: Callback unit 330: Message notification unit

Claims (11)

(A) establishing a homepage (S510) in which the real estate agent server 200 can provide and manage real estate listing information provided by the landlord terminal 110 to the tenant terminal 130;
(B) receiving the landlord's personal information and real estate property information from the landlord terminal 110 (S512);
(C1) When the tenant terminal 130 accesses the real estate brokerage server 200 through the CTI communication network 150 (S514), it is determined whether the real estate brokerage server 200 is the first connection (S516) (S518) whether voice call connection via Internet telephone or data connection via a computer is performed;
(D1) If the tenant terminal 130 is the first connection and is a voice call connection through the Internet telephone, the real estate agent server 200 responds via the interactive voice response unit 215 to transmit the user information of the tenant terminal 130 Requesting and receiving desired listing information (S520);
(E) the real estate brokerage server 200 requests a call signal to a call-capable agent terminal 300 among the plurality of agent terminals 300 through the automatic call distribution unit 220 (S522);
(F1) If the real estate agent 200 confirms whether the tenant terminal 130 and the agent terminal 300 are connected to each other (S524), if a connection is established between the tenant terminal 130 and the agent terminal 300, (SS 526) of informing the real estate sale information according to the selection information of the tenant terminal 130 through the interactive voice response unit 215;
(G) receiving (S528) the real estate sale selection input information and the contract information from the tenant terminal (130); And
(H) The real estate brokerage server 200 notifies the landlord terminal 110 of the real estate sale information and the contract information received from the tenant terminal 130 through the integrated message service unit 230, E-mail, facsimile, and SMS / MMS message containing the contents of the contract to the user terminal 130 and the landlord terminal 110, receives the contents of the agreements mutually agreed through the contract concluding unit 240, (S530) of storing the real estate brokerage information in the real estate brokerage server (255). The method according to claim 1,
(I) The real estate mediation server 200 monitors the call connection status between the landlord terminal 110, the tenant terminal 130 and the agent terminal 300 through the statistical management unit 245 and the monitoring unit 250 And statistical processing (S532). ≪ RTI ID = 0.0 > [10] < / RTI > 3. The method according to claim 1 or 2,
(D2) As a result of the determination in the step (C), if the tenant terminal 130 is the first connection and the data connection is via IP, the real estate agent 200 transmits the personal information selected from the tenant terminal 130, (S521) of starting a page for inputting user information and desired real estate sale information of the tenant terminal (130) on the homepage so as to receive the real estate sale information (S521). 3. The method according to claim 1 or 2,
(F2) If the connection between the tenant terminal 130 and the agent terminal 300 is not established as a result of the step (F1), the real estate intermediation server 200 transmits the real- (S525a) of notifying that the connection with the agent terminal 300 has not been made from the agent terminal 130 through the screen pop section 315 of the talkable agent terminal 300 S512b), the agent terminal 300 further transmits a callback signal to the tenant terminal 130 through the callback unit 325 (S525c). The real estate agent management method using the CTI network . 3. The method according to claim 1 or 2,
(C2) As a result of the determination in step (C1), when the tenant terminal 130 is connected to the second subsequent connection (S610) through the CTI communication network 150, the real- Determining whether the message data connection is via e-mail, fax, and SMS / MMS (S612);
(C3) If the tenant terminal 130 is a second or subsequent connection and a voice call connection through an Internet telephone, the real estate intermediation server 200 may connect to the call tracking unit 310 of the agent terminal 300, (S614) of tracking the call number of the tenant terminal 130 stored in the tenant terminal 130;
(C4) a step (S616) of the real estate agent server (200) requesting a call signal to the agent terminal (300) capable of call connection among the plurality of agent terminals (300) through the automatic call distribution unit (220);
(C5) If the real estate brokerage server 200 confirms whether the tenant terminal 130 and the agent terminal 300 are connected or not (S618), if a connection is established between the tenant terminal 130 and the agent terminal 300, The consultation contents according to the selection information of the user of the tenant terminal 130 that has been done through the screen pop section 315 of the agent terminal 300 are automatically notified through the interactive voice response section 215, (S620) of storing the data in the database (255);
(C6) allowing the real estate agent server 200 to perform the steps after the step (G) of receiving real estate sale information and contract information finally selected from the tenant terminal 130 A method of real estate brokerage management using CTI network. 6. The method of claim 5,
(C21) If it is determined in step (C2) that the tenant terminal 130 is a message data connection through e-mail, fax, or SMS / MMS, (S615) through the message notification unit 330 to the agent terminal 300 (S617), and then proceeds to the step S620 And storing the information transmitted through the e-mail, the facsimile, and the SMS / MMS from the tenant terminal (130) in the database (255). The real estate intermediation management method using the CTI network . 6. The method of claim 5,
(C51) If the tenant terminal 130 and the agent terminal 300 are not connected as a result of the checking in step (C5), the real estate broker server 200 transmits a call request to the agent terminal 300 through the voice mail service unit 225 The tenant terminal 130 records a voice signal indicating that connection with the agent terminal 300 has not been made (S619a), notifies the recorded voice message through the screen pop section 315 of the talkable agent terminal 300 (S619b), and the agent terminal (300) transmits a callback signal to the corresponding tenant terminal (130) through the callback unit (325) (S619c) How to manage. A rental terminal 110 for providing real estate sale information and terminal user information on the real estate related homepage provided from the real estate brokerage server 200 through the CTI communication network 150;
The rental terminal 200 provides terminal user information to the real estate brokerage server 200 through the CTI communication network 150 and simultaneously searches and selects real estate brokerage information provided through the rental terminal 110 and the real estate brokerage server 200. [ (130);
A real estate brokerage server 200 for providing real estate sale information provided through the landlord terminal 110 to the tenant terminal 130 so as to conclude a real estate transaction contract between the landlord terminal 110 and the tenant terminal 130; And
And an agent terminal 300 for supporting real estate brokerage and contract processing by communicating with the landlord terminal 110 and the landlord terminal 130 through voice and data signals transmitted through the real estate brokerage server 200 The real estate brokerage management system using the CTI network. 9. The method of claim 8,
The real estate brokerage server (200)
A voice and data recognition unit 205 for identifying voice signals and data signals input from the landlord terminal 110 and the tenant terminal 130 through the CTI communication network 150;
A call exchange unit 210 for connecting a call signal input from the landlord terminal 110 and the tenant terminal 130 to one of the plurality of agent terminals 300;
An interactive voice response unit 215 for automatically responding to a voice signal from the landlord terminal 110 and the landlord terminal 130 to guide real estate information;
An automatic call distribution unit 220 for identifying whether or not the plurality of agent terminals 300 have been connected to each other and distributing the call transfer evenly to the connectable agent terminal 300;
When a plurality of the agent terminals 300 are in a call state, voice signals from the landlord terminal 110 and the tenant terminal 130 are recorded and voice messages are delivered to the callable agent terminal 300 to receive a callback service A voicemail service unit 225 for making the voicemail service;
An integrated message service unit 230 for managing voice, e-mail, fax, and SMS / MMS messages transmitted from the landlord's terminal 110 and the landlord's terminal 130 through a mail box;
An automatic call service unit 235 for automatically transmitting a call signal at a predetermined time to the pre-stored real estate information provision condition in the landlord's terminal 110 and the tenant terminal 130; And
After notifying each of the landlord terminal 110 and the tenant terminal 130 of the same contract message of one of voice, e-mail, fax, and SMS / MMS, And a contract establishing unit (240) for establishing a contract with the CTI network. 10. The method according to claim 8 or 9,
The real estate brokerage server (200)
A statistic management unit for statistically processing the number of calls, the number of calls answered, the call waiting time, the call talk time, and the number of call backs connected to the agent terminal 300 through the landlord terminal 110 and the tenant terminal 130 (245);
A monitoring unit 250 for monitoring the number of calls waiting for the agent terminal 300, whether or not a call is made, a state in which a call can not be made, real estate sale information, and sale information in a contract; And
And a database unit (255) for storing the real estate sale information, the landlord person information, the tenant person information, and the contracting contents provided from the landlord terminal (110) and the tenant terminal (130) Brokerage management system. 9. The method of claim 8,
The agent terminal (300)
A call transceiver unit 305 for receiving a call signal from the landlord terminal 110 and the landlord terminal 130 distributed through the real estate agent server 200 or transmitting a callback signal;
A call tracking unit 310 for automatically tracking and storing call numbers input from the landlord terminal 110 and the tenant terminal 130;
When there is a call call from the landlord terminal 110 and the tenant terminal 130 previously stored in the database unit 255 of the real estate agent server 200, the user information of the landlord terminal 110 and the tenant terminal 130 And a screen pop section (315) for allowing the agent terminal (300) to automatically display and inquire the contents of the consultation;
A visual call section 320 for receiving or calling a call in a one-touch manner through a telephone pad displayed through the screen pop section 315;
When the agent terminal 300 does not answer a call from the landlord 110 and the tenant terminal 130 at the callable time of the agent terminal 300, A callback unit 325 for automatically transmitting a call signal to the mobile terminal; And
Upon reception of any one of voice, e-mail, fax, and SMS / MMS messages from the landlord's terminal 110 and the tenant terminal 130, a message notification unit (330). ≪ RTI ID = 0.0 > 33. < / RTI >

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