KR20090002420A - Method and apparatus for supporting selling of combined-service provided by plurality of common carriers - Google Patents

Abstract

A method and an apparatus for supporting sales of combined services provided by multiple service providers are provided to support combined sales of services irrespective of service provider and service and immediately apply the method when a new combined service is sold. An apparatus for supporting sales of combined service includes a message transceiver(122) for transmitting/receiving a message to/from a service provider who sells the combined service, a data storage unit(126), and a controller(124) which receives a subscription authentication message including a social ID number or a client ID code of a subscriber from the service provider, performs authentication on the subscriber for the combined service by using the social ID number or client ID code as an authentication key, generates a contract number and stores the contract number in the data storage unit when the authentication is successfully performed, generates a subscription authentication message including the contract number, transmits the subscription authentication message to the service provider, and performs a work for the subscriber on the combined service.

Description

METHOD AND APPARATUS FOR SUPPORTING SELLING OF COMBINED-SERVICE PROVIDED BY PLURALITY OF COMMON CARRIERS}

1 is a view for explaining the configuration and network connection relationship of the combined service sales support apparatus according to the present invention.

2 is a flow chart of a sales support method performed by a sales operator in accordance with the present invention.

3 is a flow chart of a sales support method performed by a counter operator in accordance with the present invention.

4 is a diagram mainly illustrating the message transfer between subjects in the combined service subscription procedure according to the present invention.

The present invention relates to a method and apparatus for supporting the sale of a combined service provided by a plurality of operators, and to a method and apparatus for supporting the sale of a combined service provided by a plurality of operators regardless of the type of service provider and the service. .

Many combined services have been discussed as an effective way to reduce telecommunication charges. A combined service is the sale of two or more products or services as a single product, or the combination of two or more providers' services with one's own services through a strategic alliance or resale agreement to provide a single combined sale. I say that.

On the other hand, existing computerized systems supporting the sale of combined services have been developed to support only combined sales between specific services of limited operators. Therefore, it takes a lot of time and money to build a computer system that can support the combined sales of various types of services (for example, wireless telephone, high speed internet, high speed wireless internet, wired telephone, and cable broadcasting) provided by various operators. Do. In addition, it is essential to establish a computer system that can support the combined sales of various services in the shortest time due to intensifying competition among operators when launching a new combined service. However, due to the specificity of each service, rapid computer development was difficult. In addition, even if the same service is different, there is a problem that the computer system must be re-developed because the computer management structure between service providers is different.

Accordingly, an object of the present invention is to provide a method and apparatus for supporting a combined sale of services regardless of the operator and the service.

Another object of the present invention is to provide a method and apparatus for supporting a combined service sale, which can be immediately applied when selling a new combined service.

In order to achieve the above object, the present invention provides a method for supporting the sale of a combined service provided by a plurality of operators, and receives a subscriber side authentication message including a subscriber's social security number or a customer identification code as an authentication key from a sales operator. Perform the subscriber's subscription authentication for the combined service using the subscriber's social security number or customer identification code as an authentication key, and if the subscription authentication is successful, generate a reception side subscription authentication message including a receiving party contract number; Transmitting to the sales operator, a work instruction message including a sender contract number and the receiver contract number from the seller, and sending the work to the subscriber specified by the work instruction message to the sender contract; Using the number and the receiving party's contract number as an authentication key, It characterized in that it comprises the step of performing one for the service.

In another aspect, the present invention provides a method for supporting the sale of a combined service provided by a plurality of operators, sending a transmission side subscription authentication message including a subscriber's social security number or customer identification code as an authentication key to the counterparties, Receiving a receiving side subscription authentication message including a receiving party contract number, and generating a business instruction message specifying a task to be performed for the combined service and including the sending party contract number and the receiving party contract number as an authentication key It characterized in that it comprises the step of transmitting to the counter operator.

In addition, the present invention provides a device for supporting the sale of the combined service provided by a plurality of operators, the message transmitting and receiving unit for transmitting and receiving a message with the service provider selling the combined service, the data storage unit and the subscriber through the message transmitting and receiving unit Receive a sender's subscription authentication message containing a social security number or a customer identification code as an authentication key from the sales operator, and perform the subscriber's subscription authentication for the combined service using the subscriber's social security number or customer identification code as an authentication key. If the subscription authentication is successful, generate a receiving side contract number and store it in the data storage unit, generate a receiving side subscription authentication message including the receiving side contract number, and transmit it to the sales operator through the message transmitting and receiving unit, Send from the sales operator through the message transceiver Receives a work instruction message including a side contract number and the receiving side contract number, stores the sending side contract number in the data storage unit, and transmits the work to the subscriber specified by the business instruction message to the sending side contract. And a control unit for performing the combined service by using a number and the receiving contract number as an authentication key.

In addition, the present invention is a device for supporting the sale of a combined service provided by a plurality of operators, the message transmitting and receiving unit for transmitting and receiving a message with the partner service of the combined service, a data storage unit, the subscriber's social security number or customer identification code Generates a transmission side subscription authentication message including an authentication key and transmits the message to the counterpart operator through the message transceiver, and receives a reception side subscription authentication message including a contract number of the receiver from the counterpart operator through the message transceiver. Storing the receiving party contract number in the data storage unit, specifying a task to be performed for the combined service, generating a business instruction message including a sending party contract number and the receiving party contract number as an authentication key, It includes a control unit for transmitting to the counter operator through And that as a further feature.

In the present invention, the registration service of the combined service is performed by a social security number or a customer identification code that all services are commonly managed. Since the customer identification code is an identifier exposed to the user and can be changed in the contract maintenance state, a complicated change procedure must be performed between the operators whenever the customer identification code is changed. In addition, the social security number is inappropriate as an authentication key for subscription, termination, and change processing when one subscriber uses multiple services. Therefore, in the present invention, a subscription authentication result is generated and a subscription number which is not changed even when a customer identification code is changed is used as an authentication key to perform subscription, termination and change processing. Through this, it is possible to standardize and simplify the interworking standard among multiple operators. Therefore, it is possible to support the combined sale of services regardless of the operator and the service, there is an advantage that can be applied immediately when selling a new combined service.

Hereinafter, embodiments of the present invention will be described in detail with reference to the accompanying drawings. In the drawings, the same reference numerals are used to indicate the same or similar components.

1 is a view for explaining the configuration and network connection relationship of the combined service sales support apparatus according to the present invention. As shown, the user 110, the sales operator 120, and the counter operator 130 are connected to the network 140.

In this specification, the term "user" is sometimes used to refer to a user terminal, and the term "business operator" refers to a server of an operator. The distinction is very simple for a person skilled in the art so that there is no difficulty for a person skilled in the art to understand the present invention. In addition, in this specification, the term "sales operator" refers to an operator who sells a combined service to a user, and the term "relative operator" refers to an operator who is not a sales operator that provides one or more of the services constituting the combined service. .

As shown, the sales operator 120 includes a message transmitter / receiver 122, a controller 124, and a data storage 126, and the counter operator 130 includes a message transceiver 132 and a controller 134. ) And a data storage unit 136.

The message transmitting and receiving unit 122 of the sales operator 120 and the message transmitting and receiving unit 132 of the counter operator 130 are communication means for transmitting and receiving standardized messages related to subscription authentication, subscription, termination, and change of the combined service. And the data storage unit 124, 134 is information associated with the combined service, for example, subscriber's resident number, service type, subscriber identification code, receiving party (relative carrier) contract number, sending party (sales provider) contract number, Stores the opening status, discount type, combined authentication type, status change classification, and status change date.

The controller 124 controls the operations of the message transmitter / receiver 122 and the data storage unit 126 to perform the function of the sales operator 120 for selling the combined service, and the controller 134 is the message transceiver 132. And while controlling the operation of the data storage unit 136 performs the function of the counter operator 130 for the combined service sales.

First, the control unit 124 generates a transmission side subscription authentication message including the subscriber's social security number or the customer identification code as an authentication key and transmits the message to the counter operator 130 through the message transmission / reception unit 122. Accordingly, the control unit 134 of the counter operator 130 receives the sending side authentication message from the sales operator 120 through the message transmitting and receiving unit 132, and combines the subscriber's social security number or customer identification code as an authentication key. Subscriber authentication of the service is performed. If the subscription authentication is successful, the control unit 134 generates the receiving party contract number and stores it in the data storage unit 136, and generates the receiving party subscription authentication message including the receiving party contract number to generate the message transmitting and receiving unit 132. Send to the sales operator 120 through. If the subscription authentication fails, the controller 134 generates an error message and transmits the generated error message to the sales operator 120.

Table 1 describes the structure of the subscription authentication message.

The sender subscription authentication message transmitted by the sales operator 120 to the counter operator 130 includes items related to the message type, social security number, service type, and subscriber identification code. As a response to the sender's subscription authentication message, the recipient's subscription authentication message sent by the counterpart 130 to the sales company 120 includes the message type, social security number, service type, subscriber identification code, response result, failure detail reason code, and reception. It includes the side contract number and the item related to the combined authentication type.

"Message type" indicates the type of message. In the case of a subscription authentication message, "1100" is recorded in the "message type" item. "Receiving party contract number" is the contract number of the service provided by the receiving party, the contract number is a unique value that remains unchanged even if the subscriber identification code is changed.

For example, if Hong Gil-dong is using the high speed Internet service of the other operator and the subscriber identification code is MP1, the sales operator 120 is a (message type, social security number, service type, subscriber identification code) as (1100, Hong Gil-dong's). Create a sending side authentication message with a resident number, 3, MP1) and transmits it to the counter operator 130. On the other hand, the counter operator 130 determines whether the registration authentication is successful (message type, social security number, service type, subscriber identification code, response result, failure detail reason code, receiving contract number, combined authentication type). The authentication message is generated and transmitted to the sales operator 120.

When the reception side subscription authentication message in which the “response result” item is marked as “S” is received from the counterpart operator 130 through the message transmission / reception unit 122, the control unit 124 transmits the reception side contract number to the data storage unit 126. It stores a variety of information, including the subscription, termination, change of the combined service to specify the task, and generates a business instruction message including the sender's contract number and the receiver's contract number as an authentication key to the other operator through the message transceiver 122 Send to 130.

In response to this, the control unit 134 receives a work instruction message including a sending contract number and a receiving contract number from the sales operator 120 through the message transmitting and receiving unit 132 and associates the sending contract number with the corresponding combined service. The data storage unit 136 stores the data in the data storage unit 136, and performs the work of subscribing, canceling, and changing information to the subscriber specified by the work instruction message using the sending contract number and the receiving contract number as authentication keys. Next, the controller 134 notifies the fact that the task specified by the task instruction message has been performed, and generates a task reply message using the sender contract number and the receiver contract number as an authentication key, and sells the message through the message transceiver 132. Transfer to the operator 120.

Table 2 describes the structure of the subscription message for performing the subscription service of the combined service.

Table 3 describes the structure of the cancellation message for performing the termination of the combined service.

Table 4 describes the structure of the information change message for performing the information change task of the combined service.

The messages described in Tables 1 to 4 are all standardized so that they can be used in combined services regardless of service providers and services.

As described above, the present invention performs the subscription authentication of the combined service with a social security number or a customer identification code that all services are commonly managed. Since the customer identification code is an identifier exposed to the user and can be changed in the contract maintenance state, a complicated change procedure must be performed between the operators whenever the customer identification code is changed. In addition, the social security number is inappropriate as an authentication key for subscription, termination, and change processing when one subscriber uses multiple services. Therefore, the registration authentication result is generated and the contract number, which is not changed even if the customer identification code is changed, is used as the authentication key to perform the subscription, termination, and change processing.

2 is a flowchart of a sales support method performed by a sales operator in accordance with the present invention.

First, upon receiving the subscription request from the user 110 to the combined service, the sales operator 120 generates a transmission side subscription authentication message including the subscriber's social security number or the customer identification code as an authentication key and transmits it to the counter operator 130. (S202). On the other hand, the counter operator 130 performs a subscription authentication procedure, generates and transmits a subscription subscription message including a receiving party contract number, and the sales provider 120 terminates the subscription authentication procedure by receiving it (S204). .

Next, to specify a task to be performed for the combined service, and generates a business instruction message including the sending side contract number and the receiving side contract number as an authentication key and transmits to the counter operator 130 (S206). The work instruction message specifies at least one task of joining, canceling, and changing information on the combined service. Next, it informs the fact that the work specified by the work instruction message has been performed, and receives a work reply message using the sending contract number and the receiving contract number as an authentication key from the counterpart operator 130 (S208).

3 is a flowchart of a sales support method performed by a counter operator according to the present invention.

First, the subscriber side receiving authentication message including the subscriber's resident number or customer identification code as an authentication key is received from the sales operator 120 (S302), and the combined service for the combined service using the subscriber's resident number or customer identification code as the authentication key. The subscriber authentication of the subscriber is performed (S304). If the subscription authentication is successful, a receiving party authentication message including the receiving party contract number is generated and transmitted to the sales operator 120. If the registration authentication fails, the "Response Result" item is displayed as "F" in Table 1 and " An error message displaying “Failure detail reason code” is generated and transmitted to the sales operator 120.

Next, a business instruction message including a sending contract number and a receiving contract number is received from the sales operator 120 (S308), and a task for the subscriber specified by the business instruction message is sent to the contracting contract number and the receiving contract. Using the number as an authentication key, the corresponding service is performed (S310). Next, it informs the fact that the task specified by the work instruction message has been performed and generates a business reply message using the sender contract number and the receiver contract number as an authentication key and transmits it to the sales operator 120 (S312).

4 is a diagram mainly illustrating message transfer between subjects in a combined service subscription procedure according to the present invention.

First, the user 110 applies for subscription to the sales company 120 (S402). This subscription application may be performed by the user 110 accessing the homepage of the sales operator 120 through the Internet, filling out a subscription application, and submitting the registration form to the sales operator 120. The sales operator 120 receiving the subscription request from the user 110 creates a transmission side subscription authentication message described in Table 1 and transmits it to the counter operator 130 (S404). Accordingly, the counter operator 130 performs subscription authentication in consideration of the contents of the sender's subscription authentication message and its database, and prepares the recipient subscription authentication message shown in Table 1 to the sales operator 120 according to the subscription authentication result. It transmits (S406).

When it is confirmed that the subscription authentication is successful through the reception side subscription authentication message, the sales operator 120 generates the transmission side subscription message of Table 2 and transmits it to the counter operator 130 (S408). Accordingly, the counterpart operator performs a subscription procedure for the corresponding combined service of the user 110, and composes a reception side subscription message according to the result, and transmits it to the sales operator 120 (S410).

If it is confirmed that the subscription is successful through the reception side subscription message, the sales operator 120 also performs a subscription procedure for the corresponding combined service of the user 110 and notifies the user 110 of the result (S412).

As described above, the method of the present invention may be implemented as a program and stored in a recording medium (CD-ROM, ROM, RAM, floppy disk, hard disk, magneto-optical disk, etc.) in a computer-readable form. Since this process can be easily implemented by those skilled in the art will not be described in more detail.

The present invention described above is capable of various substitutions, modifications, and changes without departing from the technical spirit of the present invention for those skilled in the art to which the present invention pertains. It is not limited by the drawings.

According to the present invention, it is possible to standardize and simplify the interworking standard of the combined service between services provided in various heterogeneous systems among a plurality of providers. Therefore, it is possible to support the combined sale of services regardless of the operator and the service, there is an advantage that can be applied immediately when selling a new combined service.

Claims (12)

In the method of supporting the sale of the combined service provided by multiple operators, Receive the sender's subscription authentication message containing the subscriber's social security number or customer identification code as an authentication key from the sales operator, and use the subscriber's social security number or customer identification code as the authentication key to authenticate the subscriber's subscription for the combined service. And if the subscription authentication is successful, generating a receiving side authentication message including the receiving party contract number and transmitting to the sales operator; Receiving a work instruction message including a sending party contract number and the receiving party contract number from the sales operator, and converting the sending party contract number and the receiving party contract number to a service for the subscriber specified by the business instruction message. Performing the combined service using an authentication key; Combined service sales support method comprising the. The method of claim 1, And informing a fact that the task specified by the task instruction message is performed and generating a task reply message using the sender contract number and the receiver contract number as an authentication key and transmitting the generated task reply message to the sales operator. Combined service sales support method. In the method of supporting the sale of the combined service provided by multiple operators, Transmitting a sender subscription authentication message including a subscriber's social security number or a customer identification code as an authentication key to the other operator, and receiving a receiver subscription authentication message including a receiver contract number from the partner operator; Specifying a task to be performed for the combined service and generating a task instruction message including a sender contract number and the receiver contract number as an authentication key and transmitting it to the counterpart business; Combined service sales support method comprising the. The method of claim 3, wherein And informing the fact that the task specified by the task instruction message has been performed and receiving a task reply message from the counterpart operator using the sender contract number and the receiver contract number as an authentication key. How to Support Combined Services Sales. The method according to claim 2 or 4, And wherein the sending side subscription authentication message, the receiving side subscription authentication message, the business instruction message and the business reply message are standardized regardless of the operator and the service. The method according to claim 1 or 3, The work instruction message is a combined service sales support method characterized in that at least one of the tasks of subscribing, canceling, changing information on the combined service. An apparatus for supporting the sale of a combined service provided by a plurality of operators, A message transceiving unit which transmits and receives a message with a service provider that sells the combined service; A data storage unit, Receive a sender subscription authentication message including the subscriber's social security number or customer identification code as an authentication key through the message transmission and reception unit from the sales operator, and use the subscriber's social security number or customer identification code as the authentication key for the combined service. The subscriber authentication is performed, and if the subscription authentication is successful, a receiving side contract number is generated and stored in the data storage unit, and a receiving side subscription authentication message including the receiving side contract number is generated to generate the receiving side contract authentication message. Transmitting to the sales company, receiving a business instruction message including a sending party contract number and the receiving party contract number from the selling company through the message transmitting and receiving unit, and storing the sending party contract number in the data storage unit; The affiliate specified by the task order message A control unit for performing the task on the combined service using the sender contract number and the receiver contract number as an authentication key; Combined service sales support device, characterized in that it comprises. The method of claim 7, wherein The controller informs the fact that the task specified by the task instruction message is performed and generates a task reply message using the sender contract number and the receiver contract number as an authentication key and transmits the reply message to the sales operator through the message transceiver. Combined service sales support device, characterized in that. An apparatus for supporting the sale of a combined service provided by a plurality of operators, A message transmitting / receiving unit which transmits and receives a message with a counter operator of the combined service; A data storage unit, Generate a transmission side subscription authentication message including the subscriber's social security number or customer identification code as an authentication key, and transmit it to the counterpart operator through the message transceiver, and receive the contract number from the counterpart operator through the message transceiver. Receives a side subscription authentication message and stores the receiving party contract number in the data storage, specifies a task to be performed for the combined service and includes a sending party contract number and the receiving party contract number as an authentication key. A control unit for generating a transmission to the counterpart operator through the message transmission and reception unit; Combined service sales support device, characterized in that it comprises. The method of claim 9, The controller informs the fact that the task specified by the task instruction message has been performed and receives a work reply message using the sender contract number and the receiver contract number as an authentication key from the counterpart operator through the message transceiver. Combined service sales support device. The method according to claim 8 or 10, And wherein the sending side subscription authentication message, the receiving side subscription authentication message, the business instruction message and the business reply message are standardized regardless of the operator and the service. The method according to claim 7 or 9, The business indication message is a combined service sales support device, characterized in that for specifying at least one of the subscription, termination, information change for the combined service.

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