JP7021426B1 - Message conversion system and message conversion program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a system for converting an e-mail into SMS and automatically creating and transmitting the content of the body of the e-mail from a template prepared in advance by using an appropriate template. SOLUTION: A message conversion system acquires an SMS destination telephone number for transmitting SMS from an e-mail address specified as a destination of an e-mail received by an e-mail receiving unit based on a predetermined rule. The SMS destination phone number acquisition unit, the SMS transmitter that sends SMS to the SMS destination phone number acquired by the SMS destination phone number reception unit, and the title and text of the email received by the email receiver. Creates an SMS transmission text based on the contents of the SMS transmission text template search unit that searches for the SMS transmission text template held by the transmission text template holding unit and the detected SMS transmission text template. It has a transmission text creation unit. [Selection diagram] Fig. 1

Description

The present invention relates to a technique for automatically converting the text of a received e-mail into a form suitable for SMS according to the status of the destination information of the destination, and then inputting and transmitting the SMS destination and the text.

There is a customer management system for beauty salons. In industries that provide reservation-based services such as beauty salons, there are cases where you want to send a message to customers before and after the reservation date for the purpose of preventing reservation cancellation in advance and conducting sales activities after the service is provided.

Regarding the customer information in the customer management system, some customers register only the mobile phone number as contact information and do not register the e-mail address. Although many customer management systems have the ability to send emails as a means of sending messages to customers, they cannot be used to contact customers who do not have an email address registered. It is conceivable to send a message by SMS to a customer who has not registered an e-mail address in the customer information of the customer management system and has only a mobile phone number registered, but SMS is more restricted in the number of characters than e-mail.

The following techniques are known for systems that send e-mail in an appropriate message format. Patent Document 1 discloses an e-mail processing device for transmitting additional information suitable for an e-mail message format, and a technique of an e-mail processing method. Patent Document 2 discloses technologies such as a conversation management system, a conversation management device, a conversation management method, and a program capable of participating in a chat between terminals having a chat function even if the terminals do not have a chat function. Has been done. Patent Document 3 discloses a technique called a message transmission system that provides a message transmission system capable of transmitting a message by a message transmission means different from that of e-mail.

Japanese Patent Application Laid-Open No. 2002-057696 Japanese Patent Laid-Open No. 2018-116455 Public Relations Patent No. 6780177 Public Relations

However, although these are systems that send e-mail using a message transmission method that is different from e-mail, the content of the e-mail message is sent as it is, or the e-mail message content is automatically sent by the system. The business operator who sends the message could not specify the conversion rule of the message content.

In the present invention, in addition to converting an e-mail to SMS, the business operator automatically creates and sends a text using an appropriate template from a template prepared in advance based on the content of the text of the e-mail. The object is to provide a system and a program capable of specifying conversion rules for message contents.

The message conversion system of the present invention is
An e-mail receiver that receives e-mail sent from the outside,
Acquisition of SMS destination mobile phone number to acquire SMS destination mobile phone number to send SMS from the e-mail address specified as the destination of the received e-mail by the e-mail receiving unit based on a predetermined rule. Department and
An SMS transmission unit that transmits an SMS to the SMS destination mobile phone number acquired by the SMS destination mobile phone number acquisition unit, and an SMS transmission unit.
A transmission template reception unit that accepts input of an SMS transmission template used as a text of a transmission text when transmitting an SMS from the SMS transmission unit, and a transmission template reception unit.
A transmission template holding unit that holds one or more templates accepted by the transmission template reception unit, and a transmission template holding unit.
A transmission template search unit that searches for the SMS transmission template held by the transmission template holding unit for the SMS transmission template corresponding to the content of the title and body of the email received by the email reception unit. ,
It is characterized by including a transmission text creation unit that creates an SMS transmission text based on the detected contents of the SMS transmission text template when the corresponding SMS transmission text template is found by the transmission text template search unit. ..

According to this feature, the business operator can automatically create the SMS text using an appropriate template from the templates prepared in advance based on the content of the e-mail received by the message conversion system. You can specify conversion rules. Further, the SMS destination mobile phone number can be acquired based on the rules determined from the destination of the received e-mail, and the acquired SMS destination mobile phone number can be set as the SMS destination.

The message conversion system of the present invention is
The SMS destination mobile phone number reception unit that accepts information on the SMS destination mobile phone number,
An email address generator that generates an email address, and an email address generator,
A destination information holding unit that holds an e-mail address generated by the mail address generation unit in association with the SMS destination mobile phone number, and a destination information holding unit.
An e-mail receiver that receives e-mail sent from the outside,
SMS to acquire the SMS destination mobile phone number held in association with the e-mail address in the destination information holding unit from the e-mail address specified as the destination of the received e-mail by the e-mail receiving unit. Destination mobile phone number acquisition department and
An SMS transmission unit that transmits an SMS to the SMS destination mobile phone number acquired by the SMS destination mobile phone number acquisition unit, and an SMS transmission unit.
A transmission template reception unit that accepts input from a user of an SMS transmission template used as a text of a transmission text when transmitting an SMS from the SMS transmission unit, and a transmission template reception unit.
A transmission template holding unit that holds one or more templates accepted by the transmission template reception unit, and a transmission template holding unit.
A transmission template search unit that searches for the SMS transmission template held by the transmission template holding unit for the SMS transmission template corresponding to the content of the title and body of the email received by the email reception unit. ,
It is characterized by including a transmission text creation unit that creates an SMS transmission text based on the detected contents of the SMS transmission text template when the corresponding SMS transmission text template is found by the transmission text template search unit. ..

According to this feature, the message conversion system generates a message destination e-mail address using the input destination mobile phone number, associates it with the destination mobile phone number, and uses the generated message destination e-mail address as the destination. When the received e-mail is received, the SMS address and the text can be automatically created by using an appropriate template from the templates prepared in advance based on the contents of the received e-mail.

The message conversion system of the present invention is
The text of the SMS transmission template held by the transmission template holding unit contains a character string before replacement, and the rule for determining the character string after replacement from the title or body of the received e-mail is the SMS transmission template. It is characterized by being predetermined for each
A replacement character string determination unit that determines the replacement character string based on a predetermined rule for the pre-replacement character string, and a replacement character string determination unit.
A replacement character string conversion unit that replaces the pre-replacement character string with the replacement character string determined by the replacement character string determination unit is provided.
As one of the steps in which the transmission text creation unit creates an SMS transmission text from the SMS transmission text template, the replacement character string determination unit determines the replacement character string based on a predetermined rule, and the replacement character string is determined. It is characterized in that the replacement character string conversion unit includes a step of replacing the pre-replacement character string with the replacement character string.

According to this feature, the pre-replacement character string included in the template of the SMS text prepared in advance can be converted into the post-replacement character string based on the title of the received e-mail or the content of the text.

The message conversion system of the present invention is
It is characterized by linking with a customer management system that manages the telephone number and e-mail address that are the contact information of the customer as customer information.
It is characterized by comprising an e-mail address arrangement unit for setting an e-mail address having a telephone number of customer information as the SMS destination mobile phone number in an e-mail address registration field of the customer information.

According to this feature, the e-mail address specified as the destination of the received e-mail or the message destination e-mail address generated by the message conversion system is entered in the e-mail address field in the customer information of the corresponding customer in the customer management system. Can be set.

When sending a message by linking the customer management system with the message conversion system, the e-mail address registered in the customer management system is not only the e-mail address converted to SMS by the message conversion system, but also a normal e-mail address. You may use it. Further, it is not necessary to set the message for SMS on the customer management system, and it is not necessary to change the message for e-mail. As a result, it is possible to send an e-mail with an appropriate text to a customer who can receive the e-mail.

The message conversion program of the present invention is
E-mail reception processing to receive e-mail sent from the outside, and
Acquisition of SMS destination mobile phone number to acquire SMS destination mobile phone number to send SMS from the e-mail address specified as the destination of the e-mail received in the e-mail reception process based on predetermined rules. Processing and
An SMS transmission process for transmitting an SMS to the SMS destination mobile phone number acquired in the SMS destination telephone number acquisition process, and an SMS transmission process.
The transmission text template reception processing that accepts the input of the SMS transmission text template used as the text of the transmission text when transmitting the SMS in the SMS transmission processing, and the transmission text template reception processing.
The transmission template holding process that holds one or more templates received in the transmission template reception process, and the transmission template holding process.
A transmission template search process for searching for the SMS transmission template that retains the SMS transmission template corresponding to the content of the title and body of the email received in the email reception processing in the transmission template holding process. ,
When the corresponding SMS transmission text template is found by the transmission text template search processing, it is characterized by comprising a transmission text creation process for creating an SMS transmission text based on the detected contents of the SMS transmission text template. ..

According to this feature, the computer can be operated as a message conversion program.

The message conversion program of the present invention is
SMS destination mobile phone number reception processing that accepts SMS destination mobile phone number information,
E-mail address generation process to generate e-mail address and
The destination information holding process that holds the e-mail address generated in the mail address generation process in association with the SMS destination mobile phone number, and
E-mail reception processing to receive e-mail sent from the outside, and
From the e-mail address specified as the destination of the e-mail received in the e-mail reception process, the SMS destination mobile phone number held in association with the e-mail address in the destination information retention process is acquired. Destination mobile phone number acquisition process and
An SMS transmission process for transmitting an SMS to the SMS destination mobile phone number acquired in the SMS destination mobile phone number acquisition process, and an SMS transmission process.
The transmission text template reception processing that accepts the input of the SMS transmission text template used as the text of the transmission text when the SMS is transmitted in the SMS transmission processing from the user, and the transmission text template reception processing.
The transmission template holding process that holds one or more templates received in the transmission template reception process, and the transmission template holding process.
A transmission template search process for searching the SMS transmission template whose SMS transmission template corresponding to the title and body content of the email received in the email reception processing is held in the transmission template holding process. ,
When the corresponding SMS transmission text template is found by the transmission text template search processing, it is characterized by comprising a transmission text creation process for creating an SMS transmission text based on the detected contents of the SMS transmission text template. ..

According to this feature, the computer can be operated as a message conversion program.

INDUSTRIAL APPLICABILITY The present invention provides a message conversion system characterized by the following two points and a message conversion program that causes a computer to function as the message conversion system of the present invention. (1) E-mail can be converted to SMS. (2) The business operator can specify the conversion rule of the message content by automatically creating and sending the text using an appropriate template from the template prepared in advance based on the content of the text of the e-mail.

FIG. 1 is a diagram showing a configuration of a message conversion system 1 according to the first embodiment. FIG. 2 is a flowchart showing a process of registering an e-mail address of the message conversion system 1 according to the first embodiment. FIG. 3 is a diagram showing the correspondence between the transmission text template name held by the transmission text template holding unit 17 and the transmission text template in the first embodiment. FIG. 4 is a flowchart showing a process of obtaining an SMS destination mobile phone number of the message conversion system 1 according to the first embodiment. FIG. 5 is a diagram showing an e-mail received by the e-mail receiving unit 11 in the first embodiment. FIG. 6 is a flowchart showing the processing of SMS transmission of the message conversion system 1 in the first embodiment. FIG. 7 is a diagram showing the configuration of the message conversion system 1 in the second embodiment. FIG. 8 is a flowchart showing a process of obtaining an SMS destination mobile phone number of the message conversion system 1 in the second embodiment. FIG. 9 is a flowchart showing the processing of SMS transmission of the message conversion system 1 in the second embodiment.

Hereinafter, examples of the first embodiment of the present invention will be described.
(Example: 1st embodiment)

FIG. 1 is a diagram showing a configuration of a message conversion system 1 according to the first embodiment.

The message conversion system 1 is connected to the customer management system 4, the user terminal 2 and the customer terminal 3 by a communication network.

The message conversion system 1 includes an e-mail receiving unit 11, an SMS destination mobile phone number acquisition unit 12, a transmission text template reception unit 16, a transmission text template holding unit 17, a transmission text template search unit 18, a replacement character string determination unit 19, and so on. It includes a replacement character string conversion unit 110, a transmission text creation unit 111, an SMS transmission unit 112, and an email address arrangement unit 113.

The communication network may be a telephone network, a dedicated line, a LAN (Local Area Network), the Internet, or the like, and may be a combination of these.

Each component of the message conversion system 1 (e-mail receiving unit 11, SMS destination mobile phone number acquisition unit 12, transmission text template reception unit 16, transmission text template holding unit 17, transmission text template search unit 18, replacement character string determination) The process corresponding to the unit 19, the replacement character string conversion unit 110, the transmission text creation unit 111, the SMS transmission unit 112, and the mail address arrangement unit 113) may be executed by one server or may be executed by a plurality of servers. You may. The devices that execute the processing corresponding to each component may be physically separated from each other.

Further, a part of each component may be omitted. For example, if the transmission text template does not include the pre-replacement character string, the pre-replacement character string conversion unit may be omitted.

The e-mail receiving unit 11 receives an e-mail from the customer management system 4.

The e-mail address arranging unit 113 sets the e-mail address specified as the destination of the e-mail received by the e-mail receiving unit 11 in the e-mail address registration field of the customer whose mobile phone number is registered in the customer management system 4. Set.

The SMS destination mobile phone number acquisition unit 12 is an SMS destination that is the destination when the message conversion system 1 transmits SMS from the e-mail address specified as the destination of the e-mail received by the e-mail receiving unit 11. Obtain a mobile phone number based on predetermined rules.

The transmission text template receiving unit 16 accepts input from the user of the SMS transmission text template used as the text of the transmission text when the message conversion system 1 transmits SMS.

The transmission template holding unit 17 holds one or more templates accepted by the transmission template reception unit 16.

The sent text template search unit 18 searches for an SMS sent text template corresponding to the content of the subject of the e-mail received by the e-mail receiving unit 11 for the SMS sent text template held by the sent text template holding unit 17, and is appropriate. Determine a template.

The replacement character string determination unit 19 confirms whether or not the transmission text template determined by the transmission text template search unit 18 includes the character string before replacement based on the rules predetermined for each transmission text template. , If the character string before replacement is included, determine the place to replace.

The replacement character string conversion unit 110 replaces the pre-replacement character string determined by the replacement character string determination unit 19 with the replacement character string determined by the replacement character string determination unit 19.

When the transmission text template search unit 18 finds the corresponding SMS transmission text template, the transmission text creation unit 111 creates an SMS transmission text based on the contents of the found SMS transmission text template. If the transmission text template that the transmission text template search unit 18 deems appropriate has a pre-replacement character string, the pre-replacement character string is changed to the replacement character string converted by the replacement character string conversion unit 110.

The SMS transmission unit 112 transmits the SMS transmission text created by the transmission text creation unit 111 to the mobile phone number acquired by the SMS transmission destination mobile phone number acquisition unit 12 as SMS.

The e-mail receiving unit 11 may receive an e-mail transmitted from other than the customer management system 4.

The e-mail destination may contain multiple mobile phone numbers. For example, as an e-mail address including a plurality of mobile phone numbers, 08012341234_09012341234_abcde @ exchange. It may be a destination such as com. This makes it possible to send SMS to a plurality of mobile phone numbers.

The mobile phone number included in the destination may be encrypted. For example, XXXYYZZ_abcde @ exact. It is a destination such as com, and the SMS destination mobile phone number acquisition unit 12 may be able to acquire 080-1234-1234 as the SMS destination mobile phone number from this address. As a result, it is possible to prevent unauthorized use such as a third party unrelated to the user sending an e-mail for the purpose of sending an SMS addressed to his / her customer.
(First embodiment: registration of e-mail address)

FIG. 2 is a flowchart showing a process of registering an e-mail address of the message conversion system 1 according to the first embodiment.

The e-mail address arrangement unit 113 creates an e-mail address "09012345678@abc.jp" from the customer's mobile phone number "090-1234-5678" registered in the customer management system 4, and e-mail address "09012345678@abc". .Jp ”is registered in the customer's e-mail address field of the customer management system 4.

The e-mail address arranging unit 113 may skip a customer whose e-mail address has already been set for registration in the e-mail address field of the customer of the customer management system 4.

The e-mail address arrangement unit 113 moves the existing e-mail address of the customer whose e-mail address is already set in the e-mail address field to the memo field, and puts the generated message destination e-mail address in the e-mail address field. You may register.

FIG. 3 is a diagram showing the correspondence between the transmission text template name held by the transmission text template holding unit 17 and the transmission text template in the first embodiment.

Employee X uses the user terminal 2 to send the message template name "Reservation" and the message template "Reservation date and time is #### X ##. If you are late or change the date and time." "Please contact me.", The sent text template name "Promotion of visit" and the sent text template "#### X ## # has passed since the last visit, but how are you doing after that? We look forward to your visit. I am doing it. "

The transmission template holding unit 17 has the transmission template name "reservation" received by the transmission template reception unit 16 and the transmission template "reservation date and time is #### X ##. If you are late or change the date and time, please contact us. Please. ”, Send text template name“ Promotion of visit ”and Send text template“ #### X ## # has passed since your last visit, but how are you doing after that? We look forward to your visit. "Masu." Is linked and held.
(First embodiment: Obtaining an SMS destination mobile phone number)

The e-mail receiving unit 11 receives an e-mail addressed to the customer A from the customer management system 4.

FIG. 4 is a flowchart showing a process of obtaining an SMS destination mobile phone number of the message conversion system 1 according to the first embodiment.

FIG. 5 is a diagram showing an e-mail received by the e-mail receiving unit 11 in the first embodiment.

The e-mail receiving unit 11 sends the destination e-mail address "09012345678@abc.jp" of the received e-mail to the SMS destination mobile phone number acquisition unit 12, and sends the subject and body of the e-mail to the transmission text template search unit 18. Is transmitted to the replacement character string determination unit 19.

The SMS destination mobile phone number acquisition unit 12 has an SMS destination mobile phone number "090" based on a predetermined rule from the e-mail address "090123456878@abc.jp" of the e-mail received from the e-mail receiving unit 11. -1234-5678 "is acquired.
(First embodiment: SMS transmission)

FIG. 6 is a flowchart showing the processing of SMS transmission of the message conversion system 1 in the first embodiment.

The transmission sentence template search unit 18 and the replacement character string determination unit 19 receive the title and body of the e-mail from the e-mail receiving unit 11.

The transmission template search unit 18 determines a transmission template having a transmission template name that matches the subject of the email received from the email reception unit 11 from the templates held by the transmission template holding unit 17, and transmits the transmission template. The sentence template holding unit 17 accepts the message template name "reservation" and the message template "reservation date and time is #### X ##. Please contact us if you are late or change the date and time."

The sent text template search unit 18 tells the sent text creation unit 111 that the sent text template name is "reserved" and the sent text template "The reservation date and time is #### X ##. Please contact us if you are late or change the date and time." To send.

The replacement character string determination unit 19 is in the transmission template name "reservation" of the template and the transmission template "Reservation date and time is #### X ##. Please contact us if you are late or change the date and time." If there is a character string before replacement and if there is a character string before replacement, the relevant part is determined.

The replacement character string determination unit 19 searches for the line "reservation date and time: 12:00 on January 1st" in which "reservation date and time:" is described in the body of the e-mail, and the replacement character string "#### X". Determine the character string "January 1, 12:00" to be replaced with "###".

The replacement character string determination unit 19 transmits the replacement character string "#### X ##" and the replacement character string "January 1, 12:00" to the replacement character string conversion unit 110.

The replacement character string conversion unit 110 uses the replacement application location of the subject and body of the e-mail determined by the replacement character string determination unit 19 and the replacement character string “#### X ####” to replace the character string “1”. Convert as "12:00 on the 1st of the month".

The sent text creation unit 111 is replaced with the sent text template text "The reservation date and time is #### X ##. Please contact us if you are late or change the date and time." From the sent text template search unit 18. We accept "12:00 on the 1st of the month".

The transmission text creation unit 111 will change the text of the transmission text template "The reservation date and time is #### X ##. Please contact us if you are late or change the date and time.", And the replaced character string "12:00 on January 1st". Use to create the SMS text "The reservation date and time is 12:00 on January 1. Please contact us if you are late or change the date and time."

The SMS transmission unit 112 has the SMS text “reservation date and time is January 1” created by the transmission text creation unit 111 to the SMS destination mobile phone number “090-1234-5678” acquired from the SMS destination mobile phone number acquisition unit 12. It is 12:00 on the day. Please contact us if you are late or change the date and time. "Will be sent as SMS.

If there are a plurality of applicable templates as a result of the search by the transmission sentence template search unit 18, a plurality of SMS may be transmitted, any one of them may be arbitrarily selected, and the priority is determined. One may be selected based on.

If the corresponding template is not found as a result of the search by the transmitted text template search unit 18, SMS may not be transmitted, or the default text may be used.

You may want to check the sender of the email to prevent unauthorized use.

A notification may be sent to the user terminal 2 when the SMS is not transmitted.

In this embodiment, the message conversion system 1 includes an SMS retransmission determination unit 114 (not shown) and an SMS transmission interruption notification unit 115 (not shown).

For example, the SMS retransmission determination unit 114 determines whether or not to perform the retransmission processing for the SMS whose transmission has failed, and the SMS transmission unit 112 performs the SMS transmission processing based on the determination of the SMS retransmission determination unit 114. Do it again. For an SMS whose transmission has failed more than a predetermined number of times and whose transmission process has been interrupted by the SMS retransmission determination unit 114, the SMS transmission interruption notification unit 115 displays on the screen of the user terminal 2 that the SMS transmission has been interrupted. The notification to the effect that the transmission is interrupted by the SMS transmission interruption notification unit 115 may be transmitted to a contact registered in advance.

When the sent text template search unit 18 determines the sent text template from the subject of the e-mail received by the e-mail receiving unit 11, it is not necessary that the subject of the e-mail and the sent text template name do not completely match. For example, when the title of the e-mail is "Reservation information on 3/25", the transmission text template whose transmission text template name is "Reservation information" may be selected.

The basis for the transmission sentence template search unit 18 to determine the transmission sentence template may be the title and body of the e-mail received by the e-mail receiving unit 11. For example, if the subject of the e-mail is "Reservation Information" and the body of the e-mail starts with "Store A", select the "Reservation Information (Store A)" transmission template. If the body of the e-mail starts with "Store B", you may select the transmission template of "Reservation Information (Store B)".
(Example: Second embodiment)

FIG. 7 is a diagram showing the configuration of the message conversion system 1 in the second embodiment.

The message conversion system 1 is connected to the customer management system 4, the user terminal 2 and the customer terminal 3 by a communication network.

The message conversion system 1 includes an e-mail receiving unit 11, an SMS destination mobile phone number acquisition unit 12, an SMS destination mobile phone number reception unit 13, an email address generation unit 14, a destination information holding unit 15, and a transmission text template reception unit. 16. The transmission sentence template holding unit 17, the transmission sentence template search unit 18, the replacement character string determination unit 19, the replacement character string conversion unit 110, the transmission sentence creation unit 111, the SMS transmission unit 112, and the mail address arrangement unit 113 are provided.

The SMS destination mobile phone number reception unit 13 receives the information of the SMS destination mobile phone number.

The e-mail address generation unit 14 generates an e-mail address.

The destination information holding unit 15 holds the e-mail address generated by the mail address generation unit 14 in association with the SMS destination mobile phone number.

The e-mail receiving unit 11 receives an e-mail from the outside.

The SMS destination mobile phone number acquisition unit 12 is stored in the destination information holding unit 15 in association with the e-mail address from the e-mail address specified as the destination of the e-mail received by the e-mail receiving unit 11. Get the SMS destination mobile phone number.

The e-mail address arrangement unit 113 sets the message destination e-mail address generated by the e-mail address generation unit 14 in the e-mail address registration field of the customer whose mobile phone number is registered in the customer management system 4.

The e-mail address arrangement unit 113 may skip the registration of the e-mail address and the name in which the customer's e-mail address is already set in the customer management system 4.
(Second embodiment: registration of e-mail address)

The e-mail address arranging unit 113 has the SMS destination mobile phone number "090-1234-5678" acquired from the customer management system 4 by the SMS destination mobile phone number acquisition unit 12 among the customer information held in the customer management system 4. For the customer A who holds the matching telephone number, the message destination e-mail address "09012345678@abc.jp" generated by the e-mail address generation unit 14 is registered in the customer management system 4 as the customer information of the customer A.

The e-mail address arrangement unit 113 moves the existing e-mail address of the customer whose e-mail address is already registered in the customer management system 4 to the memo field, and puts the generated message destination e-mail address in the e-mail address field. You may register.
(Second embodiment: Obtaining an SMS destination mobile phone number)

FIG. 8 is a flowchart showing a process of obtaining an SMS destination mobile phone number of the message conversion system 1 in the second embodiment.

The SMS destination mobile phone number reception unit 13 receives the information of the SMS destination mobile phone number "090-1234-5678".

The e-mail address generation unit 14 generates an e-mail address "090123456678@abc.jp".

The destination information holding unit 15 holds the e-mail address "09012345678@abc.jp" generated by the mail address generation unit 14 in association with the SMS destination mobile phone number "090-1234-5678".

The e-mail receiving unit 11 receives an e-mail from the outside.

The SMS destination mobile phone number acquisition unit 12 sends the e-mail to the destination information holding unit 15 from the e-mail address "090123456878@abc.jp" specified as the destination of the e-mail received by the e-mail receiving unit 11. Acquires the SMS destination mobile phone number "090-1234-5678" held in association with the address.
(Second embodiment: SMS transmission)

FIG. 9 is a flowchart showing the processing of SMS transmission of the message conversion system 1 in the second embodiment.

The e-mail receiving unit 11 receives an e-mail from the customer management system 4.

The e-mail receiving unit 11 transmits the title and body of the e-mail to the transmission sentence template search unit 18 and the replacement character string determination unit 19.

The sent text template search unit 18 searches for a template based on the information received from the e-mail receiving unit 11, and determines the sent text template to be used. The replacement character string determination unit 19 determines whether or not there is a character string before replacement in the transmission text template determined by the transmission text template search unit 18, and if there is a character string before replacement, the replacement character string conversion unit 110 replaces it. do. The transmission text creation unit 111 creates a transmission text based on the transmission text template and the replacement character string used by the transmission text template search unit 18 and the replacement character string conversion unit 110.

The SMS transmission unit 112 acquires the SMS destination mobile phone number "090-1234-5678" acquired from the SMS destination mobile phone number acquisition unit 12.

The SMS transmission unit 112 inputs the SMS text "The reservation date and time is 12:00 on January 1. Please contact us if you are late or change the date and time." Created by the transmission text creation unit 111, and the SMS destination mobile phone number " 090-1234-5678 ".

A message conversion system and a message that automatically converts the text of an email into a form suitable for SMS using the customer information and automatic email transmission system on the customer management system, and then creates and sends the SMS address and text. It is a conversion program. In industries that provide reservation-based services such as beauty salons and nail salons, it is conceivable to use it at business establishments that want to send SMS or e-mail using the e-mail contact function in the customer management system.

1 Message conversion system 11 E-mail receiving unit 12 SMS destination mobile phone number acquisition unit 13 SMS destination mobile phone number reception unit 14 Email address generation unit 15 Destination information holding unit 16 Sending sentence template receiving unit 17 Sending sentence template holding unit 18 Transmission template search unit 19 Replacement character string determination unit 110 Replacement character string conversion unit 111 Transmission text creation unit 112 SMS transmission unit 113 E-mail address placement unit 114 SMS retransmission determination unit 115 SMS transmission interruption notification unit 2 User terminal 3 Customer terminal 4 Customer management system

Claims (6)

An e-mail receiver that receives e-mail sent from the outside,
Acquisition of SMS destination mobile phone number to acquire SMS destination mobile phone number to send SMS from the e-mail address specified as the destination of the received e-mail by the e-mail receiving unit based on a predetermined rule. Department and
An SMS transmission unit that transmits an SMS to the SMS destination mobile phone number acquired by the SMS destination mobile phone number acquisition unit, and an SMS transmission unit.
A transmission template reception unit that accepts input of an SMS transmission template used as a text of a transmission text when transmitting an SMS from the SMS transmission unit, and a transmission template reception unit.
A transmission template holding unit that holds one or more templates accepted by the transmission template reception unit, and a transmission template holding unit.
A transmission template search unit that searches for the SMS transmission template held by the transmission template holding unit for the SMS transmission template corresponding to the content of the title and body of the email received by the email reception unit. ,
It is characterized by including a transmission text creation unit that creates an SMS transmission text based on the detected contents of the SMS transmission text template when the corresponding SMS transmission text template is found by the transmission text template search unit. Message conversion system. The SMS destination mobile phone number reception unit that accepts information on the SMS destination mobile phone number,
An email address generator that generates an email address, and an email address generator,
A destination information holding unit that holds an e-mail address generated by the mail address generation unit in association with the SMS destination mobile phone number, and a destination information holding unit.
An e-mail receiver that receives e-mail sent from the outside,
SMS to acquire the SMS destination mobile phone number held in association with the e-mail address in the destination information holding unit from the e-mail address specified as the destination of the received e-mail by the e-mail receiving unit. Destination mobile phone number acquisition department and
An SMS transmission unit that transmits an SMS to the SMS destination mobile phone number acquired by the SMS destination mobile phone number acquisition unit, and an SMS transmission unit.
A transmission template reception unit that accepts input from a user of an SMS transmission template used as a text of a transmission text when transmitting an SMS from the SMS transmission unit, and a transmission template reception unit.
A transmission template holding unit that holds one or more templates accepted by the transmission template reception unit, and a transmission template holding unit.
A transmission template search unit that searches for the SMS transmission template held by the transmission template holding unit for the SMS transmission template corresponding to the content of the title and body of the email received by the email reception unit. ,
It is characterized by including a transmission text creation unit that creates an SMS transmission text based on the detected contents of the SMS transmission text template when the corresponding SMS transmission text template is found by the transmission text template search unit. Message conversion system. The text of the SMS transmission template held by the transmission template holding unit contains a character string before replacement, and the rule for determining the character string after replacement from the title or body of the received e-mail is the SMS transmission template. It is characterized by being predetermined for each
A replacement character string determination unit that determines the replacement character string based on a predetermined rule for the pre-replacement character string, and a replacement character string determination unit.
A replacement character string conversion unit that replaces the pre-replacement character string with the replacement character string determined by the replacement character string determination unit is provided.
As one of the steps in which the transmission text creation unit creates an SMS transmission text from the SMS transmission text template, the replacement character string determination unit determines the replacement character string based on a predetermined rule, and the replacement character string is determined. The message conversion system according to claim 1 or 2, wherein the replacement character string conversion unit includes a step of replacing the pre-replacement character string with the replacement character string. It is characterized by linking with a customer management system that manages the telephone number and e-mail address that are the contact information of the customer as customer information.
Any of claims 1 to 3, characterized in that it includes an e-mail address arrangement unit for setting an e-mail address having a telephone number of customer information as the SMS destination mobile phone number in an e-mail address registration field of the customer information. The message conversion system described in. E-mail reception processing to receive e-mail sent from the outside, and
Acquisition of SMS destination mobile phone number to acquire SMS destination mobile phone number to send SMS from the e-mail address specified as the destination of the e-mail received in the e-mail reception process based on predetermined rules. Processing and
An SMS transmission process for transmitting an SMS to the SMS destination mobile phone number acquired in the SMS destination mobile phone number acquisition process, and an SMS transmission process.
The transmission text template reception processing that accepts the input of the SMS transmission text template used as the text of the transmission text when transmitting the SMS in the SMS transmission processing, and the transmission text template reception processing.
The transmission template holding process that holds one or more templates received in the transmission template reception process, and the transmission template holding process.
A transmission template search process for searching for the SMS transmission template that retains the SMS transmission template corresponding to the content of the title and body of the email received in the email reception processing in the transmission template holding process. ,
When the corresponding SMS transmission text template is found by the transmission text template search processing, it is characterized by comprising a transmission text creation process for creating an SMS transmission text based on the detected contents of the SMS transmission text template. Message converter. SMS destination mobile phone number reception processing that accepts SMS destination mobile phone number information,
E-mail address generation process to generate e-mail address and
The destination information holding process that holds the e-mail address generated in the mail address generation process in association with the SMS destination mobile phone number, and
E-mail reception processing to receive e-mail sent from the outside, and
From the e-mail address specified as the destination of the e-mail received in the e-mail reception process, the SMS destination mobile phone number held in association with the e-mail address in the destination information retention process is acquired. Destination mobile phone number acquisition process and
An SMS transmission process for transmitting an SMS to the SMS destination mobile phone number acquired in the SMS destination mobile phone number acquisition process, and an SMS transmission process.
The transmission text template reception processing that accepts the input of the SMS transmission text template used as the text of the transmission text when the SMS is transmitted in the SMS transmission processing from the user, and the transmission text template reception processing.
The transmission template holding process that holds one or more templates received in the transmission template reception process, and the transmission template holding process.
A transmission template search process for searching the SMS transmission template whose SMS transmission template corresponding to the title and body content of the email received in the email reception processing is held in the transmission template holding process. ,
When the corresponding SMS transmission text template is found by the transmission text template search processing, it is characterized by comprising a transmission text creation process for creating an SMS transmission text based on the detected contents of the SMS transmission text template. Message converter.

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