KR20060132216A - Method for home delivering service - Google Patents

Abstract

A method for a home delivery service is provided to minimize burden of a deliveryman and a customer by removing a call center and saving operation expenses of the call center, and improve convenience by reducing waiting time of the customer. If the home delivery service is requested by a customer, the deliveryman directly inputs an order through a mobile terminal(S220). A database server receives and stores the inputted order(S230). If the deliveryman sets an order condition through the mobile terminal, the database server searches the order corresponding to the set condition(S240). The database server transmits a searched order result to the mobile terminal of the deliveryman(S250). If the deliveryman selects the desired order among the received order result, the database server receives the order selected by the deliveryman and removes the order among the stored order(S270).

Description

Delivery service method {Method for home delivering service}

1 is a block diagram of a courier service system according to an embodiment of the present invention;

2 is a diagram of a state in which a menu for a parcel delivery service is displayed on a mobile communication terminal of a parcel delivery person;

3 is a flowchart of a parcel delivery service method according to an embodiment of the present invention;

4 to 8 are diagrams showing a detailed menu when the respective menus of FIG. 2 are clicked for a parcel delivery service according to an embodiment of the present invention;

9 is a block diagram of a parcel delivery service system according to another embodiment of the present invention.

<Description of Major Symbols in Drawing>

11-16. Customer 21 ~ 23. Courier engineer

31--33. Mobile terminal 40. Communication network

50. D / B Server 67. Order Entry Agent

The present invention relates to a courier service method, and more particularly, when a customer requests a courier service without a call center, a plurality of courier drivers directly receive a courier service request and register with a D / B server, and then receive the courier service received. It is about a courier service method for performing a courier service by sharing information about the courier.

The parcel delivery service is a service in which a parcel delivery driver receives a predetermined service fee and delivers a target object to a destination. Recently, the use of the courier service is increasing more than the postal service for prompt delivery.

The general courier service is as follows. The courier company recruits courier articles and then advertises to customers. The customer makes a wired / wireless call to the courier to request a courier. Then, an employee working at a courier's call center receives a request for a courier service (hereinafter referred to as an "order"), selects a courier driver who calls the courier drivers on a wireless basis, and then selects a courier service. It is a way to instruct the courier closest to the customer who requested the service to perform the order.

Another method is to inform the courier, such as the customer's telephone number and location, via a wireless network, thereby inducing a direct contact between the customer and the courier.

As described above, according to the conventional courier service method, since a worker is always waiting at a courier company's call center, a relay service must be performed to relay a courier driver and a customer each time a courier call service request is made. Call center maintenance costs such as labor costs and advertising costs for employees are high, which is burdened by customers or couriers. In addition, it takes a long time for the relay business time, the customer is waiting for a lot of inconvenience caused.

The present invention has been made in view of the above problems, by eliminating the call center by reducing the call center operating costs such as labor costs, advertising costs, minimizing the burden on the courier and customers, and also reduce the waiting time of the customers to improve convenience The purpose is to provide a courier service method.

A parcel delivery service method according to the present invention for achieving the above object is a parcel delivery service method in which a D / B server communicates with a mobile communication terminal owned by parcel delivery technicians to perform a parcel delivery service. Receiving a request, the courier engineer directly entering an order through the mobile communication terminal; b) receiving and storing the input order by a D / B server; c) if the parcel delivery driver specifies an order condition to be delivered via a mobile communication terminal, the D / B server retrieving an order according to the specified condition; And d) transmitting, by the D / B server, the searched order result to the mobile communication terminal of the parcel delivery engineer.

Further, after step d), e) if the courier engineer specifies an order to be performed from the transmitted order result, the D / B server receives the designated order and deletes the designated order from the stored orders. It is preferable to further include;

This allows couriers to receive orders directly from the customer, enter the orders directly into the D / B server, and upon receipt of the order, other couriers can retrieve orders stored on the D / B server directly via the mobile terminal. So that you can carry out the order that suits you.

On the other hand, in step c), if there is already an order specified while specifying the order condition to be delivered by the courier, it is recommended that the D / B server does not perform an order search.

In addition, in the step a), when an article requesting a parcel delivery service from a customer is performing another order or is difficult to be contacted by a customer, an order input agent may input the order through an input means.

Hereinafter, a preferred embodiment of a courier service method according to the present invention will be described in detail with reference to the accompanying drawings.

1 is a block diagram of a parcel delivery service system according to the present invention. Referring to FIG. 1, customers 11 to 16 communicate with parcel delivery technicians 21 to 23 using a wired or wireless communication network (not shown). Meanwhile, the mobile communication terminals 31 to 33 of the parcel delivery articles 21 to 23 and the database (D / B) server 50 communicate through the communication network 40. The D / B server 50 is provided with a database (D / B) for storing information of customers, parcel delivery articles and other information. The mobile communication terminals 31 to 33 of the courier technicians 21 to 23 may be cellular phones, mobile phones, walkie-talkies, and the like, but easily exchange information with the D / B server 50. For example, it is preferable to use a mobile communication device using personal digital assistants or touch pads using a stylus to facilitate the input of information and the retrieval of the inputted information. The communication network 40 refers to a wireless communication network, and the wireless communication network refers to a communication network capable of transmitting data to a mobile communication terminal employing a code division multiple access (CDMA), a time division multiple access (TDMA), an IMT2000 scheme, or the like.

2 shows a state in which a service menu for parcel delivery is displayed when the mobile communication terminals 31 to 33 of parcel delivery articles 21 to 23 are connected to the D / B server 50. Referring to FIG. 2, the mobile communication terminal 31 includes a menu for performing a parcel delivery service, that is, order registration 110, order search 120, dividend 130, completion 140, settlement 150, and notification. 160, settings 170, end 180, and the like are displayed. When the courier 21 clicks on one of the menus, the mobile communication terminal 31 requests the D / B server 40 for a detailed menu and service corresponding thereto. This process is all implemented in software.

To use the courier service as described above, the courier articles 21 to 23 must be registered as members of the operator who operates the D / B server 40. At this time, the operator is a courier engineer who is registered as a member. The mobile communication terminals 31 to 33 provide software for a parcel delivery service.

3 is a flowchart of a parcel delivery service method according to the present invention. 1 and 2, the parcel delivery service method shown in FIG. 3 will be described.

First, when a courier article 21 receives a courier service request (hereinafter referred to as an "order") call from a customer 11 (S210), the courier article 21 owns customer information on the requested order. Direct input using a mobile communication terminal 31 (S220). Looking at the order entry process in detail:

When the menu of order registration 110 of FIG. 2 is clicked, an order registration initial screen is displayed as shown in FIG. 4A. On this order registration initial screen, the contents of orders registered by the proxy driver 21 himself / herself are shown. If registration 111 is clicked on, it switches to the order registration screen to register a new order as shown in FIG. 4B. At the top of the screen, you can see the status of the call registered by yourself. If you click on the order already registered and click Cancel 112 on the screen, you can cancel the order you registered. In this case, it is preferable that the cancel reason selection 112a is a required input to prevent the cancellation without a specific reason. If the detail 113 is clicked on, the contents of the selected order can be viewed in detail and can be modified.

When registration 111 is clicked in FIG. 4A, as shown in FIG. 4B, the mobile communication terminal 31 displays a screen for entering customer information. Customer information can be entered in a variety of ways depending on the program selection, but as shown is based on the customer phone number 114, origin 115, destination 116, fares 117, and acceptor phone number 118 It is good to include. The acceptor phone number 118 shows the number of the mobile communication terminal held by the courier. The input of the departure point 115 and the arrival point 116 is based on the city, the province, the ward, and the group, and the selection can be input through consultation. On the other hand, there may be a case where the customer who requested the service, the person giving the parcel delivery service and the person receiving the parcel delivery service may all be different. Therefore, it is good to fill in the departure point 115 and the arrival point 116, respectively, the departure point telephone number which is the contact information of the person delivering the courier, and the arrival telephone number which is the contact number of the person receiving the courier. In the charge 117 column, a payment method can be entered. On the other hand, the input of each phone number and fee 117 can use the numeric input pop-up screen 114a. If you check a company, the saved address is retrieved and shown.

After inputting the order containing the customer information as described above, if the user clicks the reception 119, the order is transmitted to the D / B server 50 through the communication network 40, and the D / B server 50 sends the order. Receive and store in the database (S230).

As such, a plurality of courier articles 21 to 23 subscribed to the operator of the D / B server 50 is independently received from a plurality of customers (11 to 16) without going through the call center of the existing courier company Orders can be registered directly to the D / B server 50, the D / B server 50 stores orders entered by a plurality of parcel delivery articles (21 ~ 23).

On the other hand, not only the courier 21 who registered the order but also other couriers 22 and 23 who share the order, the user can receive the order from the orders stored in the D / B server 50 through the mobile communication terminals 31 to 33. You can search for and specify the order to be performed. That is, when a search request is made by specifying a predetermined condition so that the order nearest to the current position of the user can be found and performed, the D / B server 50 searches for the stored orders (S240). The search process is described in detail as follows.

When the order search 120 is clicked on the menu screen of FIG. 2, the order search screen is displayed as shown in FIG. 5. When the order search screen appears, a search condition is input. Here, the search condition is preferably processed so that three adjacent phrases (groups) can be searched at the same time. When the courier article enters a search condition and requests a search, the D / B server 50 searches the stored orders according to the condition.

The D / B server 50 finds the orders that meet the search conditions and transmits the search results to the mobile communication terminal 31 of the courier article 21 requesting the search (S250). In the mobile communication terminal 31, a list of transmitted orders is displayed, and each order 121 and 122 shows a starting point, an arrival point, and a fare.

If the courier engineer 21 specifies an order to be performed, the designated order is stored in the mobile communication terminal 31 and the result is transmitted to the D / B server 50 (S260). This process is described in detail as follows. That is, when the courier article 21 selects the order 121 to be performed, an acknowledgment 123 message appears as shown. When confirmation 124 is clicked on the acknowledgment 123 message, a detailed screen 125 of customer information appears. Clicking the call 126 on the detail screen 125 enables direct call with the customer, and if confirmation 127 is clicked, the information of the transferred order is stored in the memory of the mobile communication terminal 31. This stored order becomes the order allocated. The designated order is sent to the D / B server 50.

On the other hand, when the courier article 21 searches for orders, if there is an order that has received dividends previously but has not yet performed the courier service, the message "There is already allocated order. Please use after completing the order." After that, you will be taken to the dividend screen.

The D / B server 50, which has received the order result designated by the parcel delivery engineer 21, deletes the designated order from the order list stored in the database (S270). That is, the designated order is stored separately in the state where the dispatch is completed, and is distinguished from the undistributed orders. Therefore, when the courier articles search for an order, the D / B server 50 provides a list of orders other than the designated order.

6 shows detailed information of the order allocated to the delivery engineer 21. In this dividend screen, it is recommended to put a call function to the customer and the receptionist in order to contact the customer or the receptionist in case of call cancellation or bad call. When the parcel delivery service driver 21 moves to the destination and completes parcel delivery, the completion of the order is completed by clicking the completion process 131. When the completion process 131 is clicked, the completed order information is sent to the D / B server 50 and stored. On the other hand, in the case of a bad customer or customer cancellation, click the bad call registration 132 to receive a bad call to the D / B server 50, and other courier articles to share information.

7 is a screen showing a list of orders for which parcel delivery is completed. This screen shows a list of orders that the courier today has completed the courier service. The list shows information about departures, destinations, and fares, and the total number of completions and the total amount is shown at the bottom. 8 shows the settlement menu. Menus to be displayed in this matter can be registered after consultation with members and the operator of the D / B server 50. On the other hand, the items displayed on the completion and settlement screen can be stored in the D / B server 50 as well as the mobile communication terminal of the courier.

As described above, according to the parcel delivery service method according to the present invention, parcel delivery articles 21 to 23 directly receive orders from customers, and receive the received orders using the mobile communication terminals 31 to 33. It is directly input to the B server 50. Meanwhile, the courier articles 21 to 23 may search for and select orders stored in the D / B server 50 to perform an order suitable for the user. Therefore, there is no need to call center of the existing courier company, can save the maintenance cost of the call center operation, there is an advantage that the benefits of the courier technicians and customers are maximized.

9 shows a parcel delivery service system according to another embodiment of the present invention. In the present embodiment, the order input agent 67 acts as a proxy for order input of the parcel delivery articles 61 and 62. When the courier technicians 61 to 62 perform a courier service, when an order call is received from a customer 51 to 54, the courier technicians 61 to 62 operate their mobile communication terminals 61 and 62 to register with the D / B server 80. The work is not easy. In this case, in the present embodiment, the order input agent 67 receives a call from the customer and inputs the order, or inputs the order at the request of the courier articles 61 and 62. However, as in the foregoing embodiment, it is also possible that the courier engineer 63 directly inputs the order using the mobile communication terminal 66. In this way, the order input agent 67 will perform the work by contract or request with the courier articles 61, 62.

When a call is transferred from the parcel delivery articles 61 and 62 to the order input agent 67, the order input agent 67 receives a call from the customer and inputs the order instead. In addition, the customer's call is received by the courier articles 61 and 62, and the order input agent 67 may input only the order at the request of the courier articles 61 and 62. On the other hand, the input means 68 of the order input agent 67 is not limited to the wireless communication means like the mobile communication terminal of the courier, therefore, the communication network 70 also includes both wired and wireless communication networks.

 When the order input agent 67 receives the order, the orders are stored in the D / B server 80 in the same manner as in the previous embodiment, and the courier articles 61 to 63 have their respective mobile communication terminals 64 to 64. 66) to retrieve and execute orders. Since the process is the same as the previous embodiment, a detailed description will be omitted.

As described above, according to the courier service method according to the present invention, courier engineers directly receive orders from customers, and directly input the received orders to the D / B server, without the need of a courier company call center, namely In addition, it will be able to provide surrogate operation service with unmanned call center system. Therefore, according to the present invention, it is possible to save excessive maintenance costs according to the call center operation, there is an effect that the benefits of the courier and the customer is maximized.

In addition, as soon as the order is received, other courier technicians can search for orders stored in the D / B server directly through the mobile communication terminal and perform an order suitable for them. Therefore, the delay caused by the call center can be prevented, and the time required for the customer or the courier to wait can be reduced, thereby increasing the efficiency.

While the invention has been shown and described with respect to preferred embodiments for illustrating the principles of the invention, the invention is not limited to the construction and operation as shown and described. Rather, those skilled in the art will appreciate that various changes and modifications can be made to the present invention without departing from the spirit and scope of the appended claims. Accordingly, such appropriate changes and modifications and equivalents should be considered to be within the scope of the present invention.

Claims (4)

a) when the parcel delivery service is requested from the customer, the parcel delivery person directly inputs the order through the mobile communication terminal; b) receiving and storing the input order by a D / B server; c) if the parcel delivery driver specifies an order condition to be delivered via a mobile communication terminal, the D / B server retrieving an order according to the specified condition; And d) the D / B server transmitting the searched order result to the mobile communication terminal of the courier driver. The method of claim 1, wherein after step d), e) if the courier engineer specifies an order to be performed from the transmitted order result, the D / B server receiving the designated order and deleting the designated order from the stored orders; Courier service method. The method of claim 1, wherein step c) The courier service method, characterized in that the D / B server does not perform an order search if there is already an order specified while the order is specified by the courier. The method of claim 1, wherein step a) comprises: When the article requesting the courier service from the customer is performing another order, the order input agent inputs the order through the input means.

Images