KR20030081731A - Auto calling and ordering system and method thereof - Google Patents

Abstract

PURPOSE: An automatic call connection and ordering system and a method therefor are provided to implement an efficient ordering/delivery system through an ARS and an automatic call connection service, and to realize a custom-made information supplying call service, thereby efficiently obtaining information. CONSTITUTION: An originating position confirmer(410) retrieves a position confirming DB(451), and confirms an originator's position of a customer telephone(100). An ARS(420) responds to contents requested by the originator by retrieving an ARS DB(452). An ordering delivery manager(430) requests orders and delivery through a telephone or a fax(600) by retrieving an ordering delivery DB(453), and processes requested results. An information guiding unit(440) guides corresponding information by retrieving an information guiding DB(454). A database manager(450) periodically updates and manages the DB(451), the ARS DB(452), the ordering delivery DB(453), and the information guiding DB(454).

Description

AUTO CALLING AND ORDERING SYSTEM AND METHOD THEREOF}

The present invention relates to an automatic telephone connection and ordering system and a method thereof, and more particularly, to implement an efficient ordering and delivery system through a regional ARS answering and automatic telephone connection service, and furthermore, to implement a customized telephone service for each region. The present invention relates to an automatic telephone connection and ordering system and a method for facilitating access to user information in a time and space, and selecting and listening to only necessary information by region and type so as to enable easy and effective information acquisition.

Ordering and delivery over conventional telephones has been very inefficient. In other words, the user who wants to place an order goes through the phone book or asks 114 to find out the phone number of the desired company, calls the corresponding company, calls the person in charge, and then places the order. Therefore, if the user's work is inconvenient, and the person in charge of the corresponding company is absent, there is a very cumbersome and inefficient problem of having to make a call or order another company later.

In addition, the conventional ARS information providing means has a lot of time and space constraints and human limitations in terms of access to information, and due to the one-sided information provision, the delivery effect was not as great as expected, and only the necessary information of the area needed when needed was easily obtained. Was hard.

Accordingly, the present invention is to solve the above-mentioned conventional problems, implement an efficient ordering and delivery system through the regional ARS answering and automatic telephone connection service, and further implements a customized information providing telephone service for each region, the information of various users The purpose of the present invention is to provide an automatic telephone connection and ordering system and method for facilitating time and space access, and selecting and listening to only necessary information by region and type to enable simple and effective information acquisition.

1 is a block diagram showing the configuration of an automatic telephone connection and ordering system according to the present invention.

2 is a flowchart illustrating a control flow of an automatic telephone connection and ordering method according to the present invention.

Explanation of symbols on the main parts of the drawings

100: customer's phone 200, 500: local switching

300: relay switch 400: relay server

410: calling position confirmation means 420: ARS response means

430: order delivery management means 440: information guide means

450: database management means 451: location confirmation DB

452: ARS Response DB 453: Order Delivery DB

454: Information Guide DB 600: Business Phone

700: contact phone

The automatic telephone connection and ordering system according to the present invention for achieving the above object is a system in which a customer telephone, a business telephone and a telephone in charge are connected to a local switching and relay switch through a conventional telephone network. The relay server for controlling the automatic telephone connection and the order and delivery request by controlling the calling location checking means for retrieving the location confirmation DB to confirm the caller location of the customer telephone; ARS response means for retrieving the ARS response DB and responding to the corresponding content requested from the caller; Order delivery management means for retrieving the order delivery DB and requesting the order and delivery through the corresponding telephone or fax machine and processing the result; Information guide means for searching the information guide DB and guiding corresponding information by region; It includes a database management means for periodically updating the location confirmation DB, ARS response DB, order delivery DB, information guide DB and manage it.

In addition, the ARS answering means is preferably such that when the caller requests a direct call with the person in charge directly connects the customer phone and the person in charge.

In addition, the automatic telephone connection and ordering method according to the present invention includes a dialing step of a caller accessing a relay server through a customer telephone and a telephone network; A caller location checking step of checking a location checking DB in the relay server to confirm a caller's location; A service selection step of causing a caller to select a specific service through an ARS response service; An ARS guide service step of guiding the corresponding information by region by searching the information guide DB when the caller searches for specific information according to the ARS guide; An order service step of searching for an order delivery DB and requesting an order and delivery through a corresponding telephone or fax when the sender requests an order and delivery and processing the result; A person connection service step of directly connecting the customer phone and the person in charge when the caller requests a direct call with the person in charge; It characterized in that it comprises a payment and billing step of processing the billing, such as phone charges in accordance with the processed order and delivery results.

Hereinafter, exemplary embodiments of the present invention will be described with reference to the accompanying drawings.

1 is a block diagram showing the configuration of an automatic telephone connection and ordering system according to the present invention, and FIG. 2 is a flowchart showing a control flow of the automatic telephone connection and ordering method according to the present invention.

As shown, the present invention is that the customer telephone 100, the company telephone 600 and the representative telephone 700 and the local switching (200) (500) and the relay exchange 300 through a conventional telephone network In the connected system, the system is configured with a relay server 400 that controls the system to perform automatic telephone connection and order and delivery requests.

The relay server 400 is a call location check means (410) for checking the location check DB (451) to confirm the caller location of the customer telephone (100); An ARS response means 420 for searching the ARS response DB 452 and responding to the corresponding contents requested from the sender; An order delivery management means 430 for searching for an order delivery DB 453 and requesting an order and delivery through a corresponding company phone or fax 600 and processing the result; Information guide means 440 for searching the information guide DB 454 and guiding corresponding information for each region; And a database management means 450 for periodically updating the location checking DB 451, the ARS response DB 452, the order delivery DB 453, and the information guide DB 454.

Here, the ARS answering means 420 is configured to directly connect the customer telephone 100 and the representative telephone 700 when the caller requests a direct call with the representative.

Referring to the operation of the present invention configured as described above is as follows.

First, in a state where the customer telephone 100, the company telephone 600, and the representative telephone 700 are connected to the local switching 200 and 500 and the relay exchange 300 through a normal telephone network, the caller A telephone connection step of accessing the relay server 400 through the customer telephone 100 and the telephone network is performed (S1).

At this time, the relay server 400 to check the location confirmation DB (451) to determine the location of the caller region (S2).

Thereafter, the relay server 400 performs a service selection step for the caller to select a specific service through the ARS response service (S3).

Therefore, when the caller searches for specific information according to the ARS guide, the sender performs an ARS guide service step of guiding the corresponding information by region by searching the information guide DB 454 (S4).

In addition, when the caller requests an order and delivery, the order delivery DB 453 is searched to perform an order service step of requesting an order and delivery through a corresponding phone or fax 600 and processing the result (S5) ( S6).

The relay server 400 performs the payment and billing step of processing the billing, such as the telephone bill according to the order and delivery result processed as described above (S8).

On the other hand, when the caller requests a direct call with the person in charge performs a person connection service step of directly connecting the customer phone 100 and the person in charge of the phone 700 via the local exchange 200, 500 and the relay exchange 300 (S7).

Therefore, by implementing the efficient order and delivery system through regional ARS answering and automatic telephone connection service, and by realizing the customized information providing telephone service for each region, it is easy to access various information of users in time and space, and by region and type. By selecting and listening to only the necessary information, it becomes possible to obtain information easily and effectively.

Although the preferred embodiments of the present invention have been illustrated and described above, the present invention is not limited to the above-described embodiments, and the present invention is not limited to the above-described embodiments without departing from the spirit of the present invention as claimed in the claims. Various modifications can be made by those skilled in the art, and such modifications are intended to fall within the scope of the appended claims.

As described above, according to the automatic telephone connection and ordering system and method thereof according to the present invention, by implementing an efficient ordering and delivery system through regional ARS answering and automatic telephone connection service, and furthermore, by implementing a customized information providing telephone service for each region Access to information of various users is facilitated in time and space, and it is effective to obtain information easily and effectively by selecting and listening only necessary information by region and type.

Claims (3)

In a system in which a customer telephone 100, a company telephone 600, and a person in charge telephone 700 are connected with a local switching 200 or 500 and a relay switch 300 through a conventional telephone network, Relay server 400 to control the automatic telephone connection and orders and delivery requests are Calling location checking means (410) for checking the location checking DB (451) to confirm the caller location of the customer telephone (100); An ARS response means 420 for searching the ARS response DB 452 and responding to the corresponding contents requested from the sender; An order delivery management means 430 for searching for an order delivery DB 453 and requesting an order and delivery through a corresponding company phone or fax 600 and processing the result; Information guide means 440 for searching the information guide DB 454 and guiding corresponding information for each region; Automatic telephone, characterized in that it includes a database management means 450 for periodically updating and managing the location confirmation DB (451), ARS response DB (452), order delivery DB (453), information guide DB (454) Connection and ordering system. The method of claim 1, wherein the ARS response means 420 When the caller requests a direct call with the person in charge, the automatic telephone connection and ordering system, characterized in that to directly connect the customer telephone 100 and the person in charge phone (700). A telephone connection step (S1) in which the caller connects to the relay server 400 through the customer telephone 100 and the telephone network; A caller positioning step (S2) of checking the location checking DB (451) at the relay server (400) to confirm the caller's location; A service selection step (S3) of causing the caller to select a specific service through the ARS response service; ARS guide service step (S4) for guiding the corresponding information by region by searching the information guide DB 454 when the caller searches for specific information according to the ARS guide; An order service step (S5) (S6) of searching for an order delivery DB 453 when the caller requests an order and delivery, requests an order and delivery through a corresponding telephone or fax 600, and processes the result; When the caller requests a direct call with the person in charge, a person in charge connection service step of directly connecting the customer phone 100 and the person in charge phone 700 (S7); Automatic telephone connection and order method characterized in that it comprises a payment and billing step (S8) of processing the billing, such as telephone charges in accordance with the processed order and delivery results.