JPH1174976A - Automatic calling controller - Google Patents

Abstract

PROBLEM TO BE SOLVED: To unitarily manage the other party destination information with electronic slips, to perform calling with a selection operation through a screen operation of a terminal and to reduce work load of a terminal operator which accompanies mass information retrieval by providing a means which perform automatic calling with a selection operation through a screen operation of a terminal for a calling job. SOLUTION: When an automatic calling controller 10 receives a retrieval request from a terminal 40 for a calling job, the other party destination information retrieving means 1 acquires the other party destination information from a database file 6 that stores the other party destination information and sends it to the terminal 40. Also, when the controller 10 receives a calling request from the terminal 40, a telephone identification information acquiring means 2 acquires the address of a telephone that corresponds to a terminal number which is assigned to the calling request from a database file 5 which stores telephone identification information. A calling command generating means 3 generates a calling command that consists of the address of a telephone and a calling number, and an exchange interface controlling means 4 sends it to a private branch exchange 20.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an automatic transmission control device, and more particularly to an automatic transmission control device for issuing a transmission command to a private branch exchange by automatic dialing to a destination selected efficiently by a transmission business terminal.

[0002]

2. Description of the Related Art In outgoing calls involving an outgoing call operation by an operator in charge of a terminal, if a call is frequently sent in a situation where a large number of customers are involved, conventionally, when a call is sent, the destination is determined from information managed in a form. The load required for the operation of retrieving information increases, and the possibility of occurrence of an invalid call due to an erroneous operation accompanying an outgoing operation by the operator increases.

[0003]

As described above, the conventional calling operation involving the calling operation by the operator has the following problems.

[0004] The first problem is that it is necessary to perform a search operation for destination information from information managed in a form when sending a call.

[0005] The reason is that when frequent call operations are performed, for example, when a large number of customers are involved, it is not easy for an operator to search for a partner from information managed in a form. This is because it is difficult to share the information of the form when searching for the destination information.

A second problem is that the operator performs a telephone call operation on a telephone connected to the private branch exchange.
Or it relies on the phone's own automatic calling feature.

[0007] The reason is that when an operator performs an outgoing call operation on a telephone, an invalid call occurs due to an erroneous operation accompanying the outgoing operation. Also, when managing a large amount of destination information by using automatic calling of the telephone, in order to use automatic calling to all destinations, the amount of information that can be held by the automatic calling function unique to the telephone is not sufficient. Is enough
This is because the amount of information depends on the telephone, and a more sophisticated telephone is required. For example, Japanese Patent Application Laid-Open No. 8-195818 is referred to as a highly efficient automatic transmission control method for outgoing business telephones without any intervention.

[0008] Therefore, the present invention has been made in view of the above problems, and has as its object to unify management of destination information in an electronic form and to perform automatic transmission by efficient selection operation through terminal screen operation. It is therefore an object of the present invention to provide an automatic transmission control device which reduces the work load on a terminal operator associated with a large amount of information retrieval and avoids the occurrence of an invalid call due to a human error due to a manual transmission operation.

[0009]

In order to achieve the above-mentioned object, an automatic transmission control device according to the present invention is a device for performing automatic transmission by an efficient selection operation by operating a screen of a transmission business terminal. It is characterized by having. More specifically, the automatic transmission control device of the present invention provides a plurality of telephones in the premises and a plurality of external destination telephones via a public network, in accordance with a transmission command from the exchange interface control means, and automatic dialing. A private branch exchange selectively connected by an automatic transmission function, a database file for storing database information as a file, and referring to the database information, performing transmission command generation processing, and interfacing with the exchange for a transmission command. Exchange interface control means for controlling the telephone number stored in the database file as information on the destination, and instruct the automatic transmission to the corresponding destination in the exchange interface control means,
It is characterized by the following.

According to the present invention, information for managing a destination telephone number of an outgoing call command to the private branch exchange is stored as a database file, a search request is received from a plurality of outgoing business terminals on the premises, and the information in the database file is received. A destination information search means for reading and transmitting destination information to the calling service terminal is provided.

According to the present invention, information for managing the correspondence between a plurality of outgoing call service terminals on the premises and a plurality of local telephone addresses is stored as a database file, and a call request from a plurality of outgoing call service terminals on the premises is stored. On the other hand, a telephone identification information acquiring unit for acquiring a telephone address from the database file and a transmission command generating unit for generating a transmission command to the private branch exchange are provided. In the present invention, the information generated by the transmission command generation means is command-controlled to the exchange by the exchange interface control means.

[0012]

Embodiments of the present invention will be described below. In the preferred embodiment, the automatic transmission control device of the present invention stores database information relating to a plurality of destination telephones as a file, and responds to a search request from a calling business terminal by using a database file (FIG. 1).
Item 6), the other party information retrieval means (1 in FIG. 1) for acquiring the other party information and transmitting this information to the outgoing business terminal, and the database information on the telephone addresses corresponding to the plurality of outgoing business terminals in the premises Telephone identification information acquisition means (2 in FIG. 1) for storing information from a database file (5 in FIG. 1) in response to an outgoing request from the outgoing business terminal; Transmission command generation means (3 in FIG. 1) for generating a transmission command to an exchange for selective connection by an automatic transmission function by automatic dialing via a public network, and exchange interface control means (FIG. 1) for controlling a transmission request 4).

In the embodiment of the present invention, the telephone identification information acquisition means (2 in FIG. 1) specifies the corresponding telephone address from the terminal address input by the operator. You do not need to be aware of

Further, in the embodiment of the present invention, when the operator selects the information provided by the destination information retrieval means (1 in FIG. 1), the transmission instruction generation means automatically transmits the transmission instruction to the private branch exchange. Since it is generated, the operator does not need to be aware of the destination number.

[0015]

BRIEF DESCRIPTION OF THE DRAWINGS FIG. 1 is a block diagram showing an embodiment of the present invention;

FIG. 1 is a diagram showing the configuration of one embodiment of the present invention. Referring to FIG. 1, an automatic transmission control device 10 according to one embodiment of the present invention includes a destination information search unit 1, a telephone identification information acquisition unit 2, a transmission command generation unit 3, and an exchange interface control unit 4.

The destination information search means 1 receives a search request from the originating business terminal 40, acquires destination information from the database file 6 storing the destination information, and transmits the destination information to the originating business terminal 40. Has the function of transmitting to The destination information stored in the database file 6 includes a correspondence table (list) of the destination information and the calling number (FIG. 1).
(B)). Note that the calling business terminal 40 is the input device 4
2 and the display device 41, the destination information transmitted from the destination information search means 1 is displayed on the display device 41, for example, and the destination is selected by the input device 42.

The telephone identification information obtaining means 2 receives a transmission request from the transmission business terminal 40 and retrieves the telephone address corresponding to the terminal information given to the transmission request from the database file 5 storing the telephone identification information. It has a function to acquire. The telephone type information stored in the database file 5 includes a correspondence table between terminal identification information and telephone identification information (see FIG. 1C).

The outgoing call command generating means 3 includes a telephone set 5 obtained from the destination information given to the outgoing call request and the telephone identification information.
It has a function of generating a transmission command to the exchange 20 from the address 0.

The exchange interface control means 4 has a function of transmitting the transmission command generated by the transmission command generation means 3 to the private branch exchange 20 through the interface of the exchange.

FIG. 2 is a diagram for explaining an operation sequence according to one embodiment of the present invention. The operation of the embodiment of the present invention will be described below with reference to FIGS.

When receiving a search request from the calling business terminal 40 (FIG. 2), the automatic transmission control device 10 uses the destination information searching means 1 from the database file 6 storing destination information (FIG. 2). The destination information is acquired and transmitted to the calling business terminal 40.

When receiving an outgoing call request from the outgoing call service terminal 40 (shown in FIG. 2), the automatic outgoing call control device 10 uses the telephone identification information (see FIG. ) Is obtained by the telephone identification information obtaining means 2 from the database file 5 storing
The transmission command generation means 3 generates a transmission command (FIG. 2) comprising the telephone address and the transmission number, and the exchange interface control means 4 transmits the transmission instruction to the private branch exchange 20 via the interface of the exchange.

As described above, in one embodiment of the present invention, an automatic call can be made by an operation of selecting a partner from a list of partner information displayed on the calling business terminal 40, and the operator can receive the partner information. There is no need to handle forms related to, and there is no need to be aware of the calling number.

As described above, according to the present invention, the following effects can be obtained.

A first advantage of the present invention is that the search load of an operator's destination information is particularly reduced in a transmission business.
That's what it means.

The reason is that, in the present invention, automatic transmission is realized by an operation of selecting a partner from a list displayed on the calling business terminal, so that the operator does not need to handle a form relating to the partner information. This is because it is not necessary to be aware of the calling number itself.

The second effect is that it is possible to avoid an invalid call due to a mistake associated with an outgoing call operation of the telephone set by the operator.

[0028] The reason is that efficient automatic transmission can be realized by selecting operation of the terminal, so that it is not necessary to perform direct transmission operation of the telephone.

[Brief description of the drawings]

FIG. 1 is a diagram showing a configuration of an embodiment of the present invention.

FIG. 2 is a diagram showing an operation sequence of one embodiment of the present invention.

[Explanation of symbols]

 REFERENCE SIGNS LIST 1 destination information search means 2 telephone identification information acquisition means 3 transmission command generation means 4 exchange interface control means 5 telephone identification information file (database) 6 destination information file (database) 10 automatic transmission control device 20 private branch exchange 30 public network 40 Calling business terminal 41 Display device 42 Input device 50 Telephone

──────────────────────────────────────────────────続 き Continued on front page (51) Int.Cl. ⁶ Identification code FI H04Q 3/58 101 H04Q 3/58 101

Claims (5)

[Claims] 1. A plurality of telephones within a premises and a plurality of external destination telephones are selectively connected by an automatic dialing function by automatic dialing according to a transmission command from an exchange interface control means via a public network. A private branch exchange, a database file storing database information as a file, and referring to the database information, performing a transmission command generation process, and a switching interface control means for controlling an interface with the exchange in response to a transmission command, An automatic transmission control device, wherein a telephone number for a destination is stored as information in the database file, and an automatic transmission is instructed to the destination by the exchange interface control means. 2. A method for storing information for managing a destination telephone number of an outgoing call command to the private branch exchange as a database file, receiving a search request from a plurality of outgoing call service terminals on the premises, and reading information in the database file. 2. The automatic transmission control device according to claim 1, further comprising a destination information search unit that transmits destination information to the calling service terminal. 3. A database file storing information for managing correspondence between a plurality of outgoing business terminals on the premises and a plurality of local telephone addresses, and in response to an outgoing request from the plurality of outgoing business terminals on the premises. 3. The automatic transmission control device according to claim 1, further comprising: telephone identification information obtaining means for obtaining a telephone address from a database file; and transmission command generation means for generating a transmission command to the private branch exchange. . 4. The automatic transmission control device according to claim 3, wherein the information generated by said transmission command generation means is command-controlled to said exchange by said exchange interface control means. 5. A destination information file storing correspondence between destination information and a calling number as information on a plurality of destination telephones, and a telephone identification information file storing correspondence between a plurality of calling business terminals and telephone address information. When receiving a search request from the calling business terminal, obtains the called party information from the called party information file, and transmits the called party information to the calling business terminal; When receiving a call request from the business terminal, a telephone identification information acquisition unit that acquires a telephone address corresponding to the terminal information by referring to a telephone identification information file from terminal information added to the transmission request, A transmission command for generating a transmission command to the private branch exchange from the destination information given to the transmission request and the telephone address obtained by the telephone identification information obtaining means. An automatic transmission control device, comprising: a generation unit; and an exchange interface control unit that transmits the transmission instruction generated by the transmission instruction generation unit to the private branch exchange via an exchange interface.