KR20020023739A - Method and apparatus for opening civil appeal processed on-line by means of combining civil appeal process system and electronic decision system - Google Patents

Abstract

PURPOSE: A device and a method for displaying the disposal of a civil affair on line through interworking a civil affair disposal system with an electronic approval system, are provided to display an entire disposal process of the civil affair and to confirm the disposal process over the Internet. CONSTITUTION: A civil affair on-line displaying system(200) displays a civil affair disposal process on line to enable a person offering the civil affair to confirm the process on line. A civil affair interworking system(500) interworks with a city/county/ward general information system(400) that disposes all civil affairs and transmits disposal results to the civil affair on-line displaying system(200) and with an electronic approval system(600), to minimize duplicate input and integrate jobs capable of being simplified. And the electronic approval system(600) produces and approves drafts when the civil affair interworking system(500) disposes civil affairs, and delivers approved results to the civil affair interworking system(500).

Description

Method and apparatus for opening civil appeal processed on-line by means of combining civil appeal process system and electronic decision system}

The present invention relates to an on-line disclosure of a civil processing through interworking between a civil processing system and an electronic payment system, and more specifically, a process of processing a civil processing on-line by interworking between the civil processing system and the electronic payment system. The present invention relates to an on-line disclosure device and a method for processing a complaint through the interworking between the civil processing system and the electronic payment system.

Complaints, which are widely required in everyday life, are now being processed by computer systems. Therefore, it is very quick and simple to issue a civil petition, compared to the case where a civil servant issues each civil petition manually.

However, the procedure for issuing a complaint document after the complaint person went to the government office and applied for the complaint document was computerized, and the inconvenience of having to visit the complaint office still remained. In particular, the civil service is often far away from the place of residence, and most public offices do not work on holidays when the civil service is closed. It became a factor.

Proposed to solve this inconvenience is a civil complaints on-line system.

This is a system in which a petitioner requests a petition, the government office receives and processes the petition, and the processed result is disclosed on the Internet homepage or sent directly to the petitioner via e-mail (e-mail).

However, in the conventional civil processing on-line system, the payment is linked only to the payment time or mainly off-line. Therefore, double entry of data occurs, and when the payment is made, the person in charge handles the processing result manually. As a result, the work efficiency of the data inputter is reduced.

Accordingly, the present invention has been proposed to solve various problems occurring in the conventional civil processing on-line system as described above,

Disclosure of the Invention An object of the present invention is to provide an apparatus and method for processing a civil complaint through on-line interworking between a civil complaint processing system and an electronic payment system, which interoperate between a civil complaint processing system and an electronic payment system, to open the entire civil complaint processing process on-line. To provide.

"Complaint processing on-line disclosure device through the interworking between the civil processing system and the electronic payment system" according to the present invention for achieving the above object,

A complaint processing on-line disclosure system that allows a complaint person to apply for a complaint and check the entire process of the complaint through the Internet;

A civil affairs linkage system, which is linked with the municipal information system and the electronic settlement system, which will be described later, to minimize duplication of input and integrate unified tasks to improve the efficiency of administrative tasks and public services;

A city-gun comprehensive information system connected to the complaint-related system, which receives and processes all complaints generated in the city-gun and transmits them to the complaint-related system;

It is characterized in that it comprises an electronic payment system for performing drafting and settlement of draft documents for civil complaints processed in the city and county general information system, and delivers the results to the civil affairs linkage system.

In addition, the "Complaint processing on-line disclosure device through the interworking between the complaint processing system and the electronic payment system" according to the present invention,

A firewall that intervenes between the civil processing on-line disclosure system and the internal system (shigun-gu comprehensive information system, civil complaint linkage system, electronic settlement system) to block users who access the civil processing on-line disclosure site with improper intention. Characterized in that it comprises a system.

In addition, the "Complaint processing on-line disclosure method through the interworking between the complaint processing system and the electronic payment system" according to the present invention,

A first process of filing a complaint and analyzing the complaint information when the complaint is filed;

After analyzing the complaint information, in case of civil affairs in the city and county districts, the civil and military information system receives the complaints, manages the civil processing procedures in the civil affairs linkage system, and transmits the progress information to the electronic payment system, and then transfers the information that has been completed. Receiving a second process;

Receive civil complaints received from the city and county general information system to manage the detailed procedures, and detailed procedures requiring payments are made in conjunction with the electronic payment system to make public data and send them to the civil processing on-line disclosure system. The interworking detailed procedure includes a third process of making only the information public data and transmitting it to the civil processing on-line disclosure system;

Complaint processing On-line disclosure system is characterized in that it comprises a fourth process for receiving the public data transmitted from the complaint linkage system, and publicize it through the Internet.

In the above, the complaint processing on-line disclosure system,

Receiving public data transmitted from the complaint linkage system, and managing the public procedure of receiving the public data and publishing the public data on the Internet.

In addition, the civil complaint system,

Checking whether the complaint reception information is received or whether the complaint has been received; Managing the detailed procedure for handling a complaint, inputting additional information for disclosure, determining whether or not interworking with the electronic payment system, if the complaint reception information is received or a complaint is received. In the case of interworking with the public information, generating the connection data with the electronic payment system and transmitting the data to the electronic payment system, determining whether the electronic payment information has been received, and whether the payment is not required or the electronic payment progress and completion information is disclosed as public data. Making and transmitting the complaints to the on-line disclosure system.

In addition, the city-gun comprehensive information system,

When a complaint is received, the process of registering the complaint is received, the status of the complaint is sent to the complaint linkage system, the process of handling the complaint in accordance with the procedures in the municipal information system for the complaint, and when the complaint is terminated. And reflecting the complaint processing result information in the system.

In addition, the electronic payment system,

Receiving payment system linkage data, converting the received data into draft text, receiving step-by-step payment and generating the payment information as linkage data, and transmitting the generated payment information linkage data to the civil complaint linkage system And, characterized in that for performing the step of storing and managing the completed document in the database.

1 is a block diagram showing the configuration of a civil processing on-line disclosure device through the interworking between the civil processing system and the electronic payment system according to the present invention,

2 is a flowchart illustrating a civil processing on-line disclosure method through interworking between a civil processing system and an electronic payment system according to the present invention;

FIG. 3 is a flowchart illustrating a process of processing a civil processing on-line disclosure system in FIG. 2;

4 is a flowchart showing a process of a civil complaint linkage system in FIG.

FIG. 5 is a flowchart illustrating a process of a city-gun comprehensive information system in FIG. 2;

6 is a flowchart illustrating a process of the electronic payment system in FIG. 2.

<Explanation of symbols for main parts of the drawings>

100 ..... Internet

200 ..... Complaint On-Line Disclosure System

300 ..... Firewall System

400 ..... Sigun-gu Comprehensive Information System

500 ..... Complaint Linkage System

600 ..... Electronic Payment System

Hereinafter, described in detail with reference to the accompanying drawings, preferred embodiments of the present invention according to the technical spirit as described above.

Example 1

1 is a block diagram illustrating a configuration of a civil processing on-line publishing apparatus through interworking between a civil processing system and an electronic payment system according to the present invention.

Here, reference numeral 400 denotes a city and county general information system that receives the applied complaint and transmits the complaint application information to the civil complaint linkage system 500, and reference numeral 500 is a civil complaint transmitted in connection with the city and county general information system and electronic settlement system. The procedure that manages the entire detailed procedure for the processing of information and requires double payment, receives the payment information in connection with the electronic payment system 600, generates public data and transmits it to the civil processing on-line public disclosure system 20. Representation of the civil complaints link system, the reference numeral 600 receives the civil information transmitted from the civil complaints linking system 500 to perform drafting and settlement of draft documents, and to transfer the result to the civil affairs linking system 500 Reference numeral 300 denotes an internal system (shigun-gu comprehensive information system, civil complaint linkage system, electronic payment system) and civil complaint processing. Interposed between the on-line disclosure system, and refers to a firewall system for blocking a user who accesses the on-line disclosure site with an intention of improper intention, reference numeral 200 is connected to the Internet 100, and the complaint is connected to the Internet ( 100 shows a civil complaints on-line disclosure system that discloses the complaints process on-line so that you can directly check the entire process of complaints.

Referring to the operation of the civil processing on-line disclosure device through the interworking between the civil processing system and the electronic payment system according to the present invention configured as described above are as follows.

First, the complainant visits the relevant government office (for example, the Seoul Metropolitan City Hall and its affiliated organizations) to apply for a complaint. Complaints are received by the city and county district comprehensive information system 400, and civil application information is transmitted to the civil complaint linkage system 500.

Next, the civil affairs linkage system 500 receives the civil affairs received from the city and county general information system 400 and manages the entire civil affairs processing until the process is completed according to the civil affairs detailed procedure. Enter the necessary additional information, and among the procedures requiring payment, the payment is performed in connection with the electronic payment system 600, the payment information and the corresponding information, and the non-payment procedure makes the contents as public data and handles the complaint. Transfer to the on-line disclosure system 200.

At this time, for the convenience of the complainant, the complainant process data or the complaint processing result information can be directly transmitted to the complainant through an e-mail (e-mail) of the complainant previously inputted.

That is, the civil affairs linkage system 500 is integrated with the civil processing on-line disclosure system 200, the city and county district comprehensive information system 400, and the electronic payment system 600 to minimize duplicate inputs and integrate a single task. To improve the efficiency of administrative work and public services.

The open data generated by the complaint linkage system 500 passes through the firewall system 300 and is then transmitted to the complaint processing on-line disclosure system 200.

Here, the civil processing on-line disclosure system 200 is the main matter of the processing process from the reception to the completion of processing for 54 kinds of duties (only one embodiment and the type and number of industries can be arbitrarily changed) which are highly probable. Performing a service that allows the civilian to directly check the process that is processed through the Internet (100) by publishing all.

Next, the electronic settlement system 600 receives the civil complaint information transmitted from the civil complaint linking system 500, converts the civil complaint information into draft text, and performs the electronic payment, and transmits the payment information to the civil complaint linking system 500.

Here, the electronic payment system 500 has an electronic payment connection module internally, and connects the interworking between the civil complaint linkage system 500 and the electronic payment system 600. This module receives the civil complaint data in the form of XML sent from the civil affairs linkage system 500, converts it into drafted text in the electronic payment system 600, and performs the electronic payment, and the payment information for each payment path (payment time, payment time, etc.) To send back to the complaint linkage system 500 in the form of XML.

And the settlement process is completed, the public information is disclosed on the Internet through the civil processing on-line disclosure system 200 as known.

Example 2

2 is a flowchart illustrating a civil processing on-line disclosure method through interworking between a civil processing system and an electronic payment system according to the present invention.

Here, complaint processing system is a term that includes well-known complaint processing on-line disclosure system, Sigun-gu comprehensive information system, complaint linkage system.

As shown in FIG. 2, when a petitioner requests a petition, a first process (S110) of receiving the petition and analyzing the petition information; A second step (S120) of receiving the complaint from the city-gun comprehensive information system and transmitting the corresponding information to the civil complaint linkage system; A third process (S130) for separately inputting information into a civil complaint linkage system for a task that occurs instead of a complaint; If payment is required during the processing of the second process and the third process, the fourth process transmits the relevant information and payment information linked to the payment system, and only the corresponding information to the civil processing on-line disclosure system in the case of non-payment. (S140); Complaint processing On-line disclosure system consists of a fifth process (S150) for receiving the public data transmitted from the complaint linkage system, and publicize it through the Internet.

When the civil processing on-line disclosure method through the interworking between the civil processing system and the electronic payment system according to the present invention made as described above will be described in detail with reference to FIGS.

First, in the process S110, if a civil petitioner applies for a civil complaint, the city-gun comprehensive information system 500 receives it.

Next, as shown in FIG. 3, the civil processing on-line disclosure system 200 receives the public data transmitted from the civil complaint linkage system 500 (S210) and the received public data on the Internet. The disclosure is made on the step 100 (S220).

That is, the civil complaint processing on-line disclosure system 200 receives the public document transmitted from the civil complaint linkage system 500 in step S210, and publicly receives the public document received through the internet 100 in step S220. It exposes the result of processing.

4 is a flowchart illustrating a process of the civil complaint linkage system 500.

As shown therein, the steps of checking whether the civil proceeding information is received or whether the civil complaint has been received (S310, S320), and when the civil complaint progress information is received or the civil complaint is received, managing the detailed procedure of civil complaint processing ( S330, inputting additional information for disclosure (S340), determining whether the electronic payment system 600 is interlocked with each other (S350), and the electronic payment system 600 when interlocked with the electronic payment system Generating the linkage data with the system 600 and transmitting to the electronic payment system 600 (S360), and determining whether or not to receive the electronic payment information (S370), payment is not required or electronic payment progress and completion Generating the information as public data (S380), and transmitting the public data to the civil processing on-line disclosure system (200) (S390).

The civil affairs linking system 500 made in this way first determines whether civil complaint progress information is received in step S310. If the complaint progress information is not received as a result of this determination, the process proceeds to step S320 to determine whether or not the complaint itself.

In addition, when the complaint progress information is received or the complaint itself occurs, go to step S330 to manage the detailed procedure of handling the complaint, and in step S340 input additional information necessary for the creation of public data.

Next, in step S350, it is determined whether or not interlock with the electronic payment system 600, and if the determination result is information that does not need electronic payment, go to step S380 and immediately generate public data to create a civil processing on-line disclosure system ( 200).

In addition, if electronic payment is required, the process moves to step S360, and an electronic document XML for interworking with the electronic payment system 600 is created and transmitted to the electronic payment system 600.

In operation S370, it is checked whether payment progress information and completion information are received from the electronic payment system 600. As a result, when payment information is received from the electronic payment system 600, the process moves to step S380 to list the payment information, generates public data, and transmits the complaint to the on-line disclosure system 200. Here, the complaint process result information can be confirmed by the complaint person directly accessing the complaint processing site on the Internet, and for the convenience of the complaint person, it can be directly transmitted to the complaint person using e-mail and text message service (SMS). It can also be operated.

5 is a flowchart illustrating a process of the city-gun comprehensive information system 400.

As shown in the drawing, when a complaint is received, the step of registering a complaint application (S410, S420), the step of transmitting the contents of the complaint to the complaint linking system 500 (S430), and the progress of the received complaints In accordance with the step of processing the complaint (S440) and, according to the complaint processing result is internally terminated the process of the complaint (S450).

The city-gun comprehensive information system 400 thus obtained receives the complaint in step S410, registers the complaint received in step S420, transmits the content of the complaint to the complaint linkage system 500 in step S430, and in step S440. It handles the complaint on its own and proceeds to step S450 to process the complaint. Here, the process of complaint results refers to the process of storing the information about the complaints received and the results of the complaints in the database and managing them.

On the other hand, in the process S150, the complaint processing on-line disclosure system 200, publicly known public information through the Internet 100, or by using the complaints e-mail or text message service (SMS) to the civil complaints The result of complaint processing will be sent.

6 is a flowchart illustrating a process of the electronic payment system 600.

As shown in the figure, verifying the payment system linkage data suitability (S510), receiving the verified linkage data (S520), converting the received data into drafts (S530), and performs the step-by-step approval. And generating payment information linked data (S540), transmitting the generated payment information to the corresponding system (S550), and storing and managing the completed payment document in a database (S560).

The electronic payment system 600 made as described above verifies the document suitability and the person in charge information, etc. with reference to the DTD previously defined in step S510, receives the electronic document in step S520, and registers the person in the draft waiting list of the person in charge.

In step S530, a document to be drafted is selected from among the complaints listed in the draft waiting list, and automatically converted into a draft form that matches the electronic document format, and the title and the text of the draft document are included in the draft document. To. In addition, in the draft text, the necessary details for the payment are added to complete the draft document, and the electronic approval is posted.

Next, the document uploaded in step S540 is settled step by step along the designated path. At this time, as in step S550, the billing information is converted into an electronic document (XML) and sent to the complaint linkage system 500. .

In operation S560, the document in which the payment is completed is stored in the complete document box DB.

As described above, according to the "civil processing on-line disclosure device and method through the interworking between the civil processing system and the electronic payment system" according to the present invention, it is possible to link the civil processing system and the electronic payment system In addition, the entire process of handling complaints can be disclosed, and the complainant has the advantage of quickly and conveniently checking the entire process of complaints through the Internet.

In addition, since payment is made by electronic payment, there is an advantage that can be expected to be quick to handle complaints.

Claims (6)

A complaint processing on-line disclosure system that discloses the complaint processing process on-line so that the complaints person directly checks the entire process of the complaint through the Internet; In addition to the city-gun comprehensive information system that processes all complaints generated by the city-gun and transmits the result to the civil complaints on-line disclosure system, and the electronic payment system described below, minimizing duplicate input and integrating unificationable tasks Civil affairs linkage system to improve efficiency and public service; Complaint processing through the interworking between the civil processing system and the electronic settlement system, characterized in that it comprises an electronic payment system that performs drafting and settlement of draft documents when the complaint is processed in the complaint association system, and delivers the result to the complaint connection system. On-line publishing device. The user of claim 1, which is interposed between the civil processing on-line disclosure system and an internal system (shigun-gu comprehensive information system, civil affairs linkage system, electronic settlement system), and accesses the civil processing on-line disclosure site with an impure intention. Appeal processing on-line disclosure device through the interworking between the civil processing system and the electronic payment system, characterized in that it further comprises a firewall system to block in advance. A first process of filing a complaint and analyzing the complaint information when the complaint is filed; In the case of civil affairs work, the civil affairs information system receives civil affairs, manages a civil affairs processing procedure in a civil affairs linkage system, and links the progress information with the electronic payment system. A second process of receiving at the linkage system; Receive civil complaint information sent from the city and county district information system to manage detailed procedures, and detailed procedures requiring payments are linked to the electronic payment system and the settlement information and corresponding information. A third process of making a public document and transmitting it to an on-line public disclosure system for handling complaints; Complaint processing through interoperation between the complaint processing system and the electronic payment system, characterized in that the on-line disclosure system includes a fourth process of receiving the public data transmitted from the complaint linkage system and releasing it through the Internet. Treatment On-Line Disclosure Method. The method of claim 3, wherein the civil processing on-line disclosure system, Receiving the public data transmitted from the complaint linkage system, and managing the disclosure procedure of the received public data and publishing the public data on the Internet, between the civil processing system and the electronic payment system. How to handle civil complaints through interlocking. The method of claim 3, wherein the civil complaint system, Confirming whether a complaint progress information is received or whether a complaint has been received; Managing the detailed procedure for handling the complaint, receiving additional information, determining whether the electronic payment system is interlocked with the electronic payment system, and interworking with the electronic payment system when the complaint progress information is received or a complaint is received. In this case, the process of generating a linkage data with the electronic payment system and transmitting the electronic payment system to the electronic payment system, determining whether the electronic payment information is received, and making the public data of the information that does not need the payment or the electronic payment is completed as the public complaint processing Complaint processing on-line disclosure method through the interworking between the civil processing system and the electronic payment system, characterized in that performing the step of transmitting to the on-line disclosure system. The method of claim 3, wherein the electronic payment system, Verifying the payment system linkage data, receiving the verified linkage data, converting the received data into draft text, receiving step-by-step payment, payment progress information at the time of payment, and payment completion information at the completion of the payment Complaint processing through interworking between the civil processing system and the electronic payment system, characterized in that the step of generating the associated data, and transmitting the payment information to the system and at the same time storing and managing the completed documents in the database. -Line disclosure method.