WO2018170541A1

WO2018170541A1 - Data capture system and method

Info

Publication number: WO2018170541A1
Application number: PCT/AU2018/050252
Authority: WO
Inventors: Jordan Leroy McCown; SongEa Beak
Original assignee: Digital Online Solutions Pty Ltd
Priority date: 2017-03-20
Filing date: 2018-03-20
Publication date: 2018-09-27

Abstract

An online form based data capture method including receiving, from a user, data of an online form; identifying the user, receiving an electronic signature of the user, and generating a document according to the data of the online form, and the electronic signature of the user.

Description

DATA CAPTURE SYSTEM AND METHOD

TECHNICAL FIELD

[0001] The present invention relates to data capture. In particular, the present invention relates to online forms.

BACKGROUND ART

[0002] Currently, in areas such as Executing Brokerage (EB), the only way to open certain types of accounts is to download and print an application form, complete the printed form, arrange for the completed form to be witnessed and submitted to the relevant authority.

[0003] A problem with this process is that it is not environmentally friendly, at least partly due to the fact that the application forms must be printed and transported. Furthermore, the process is prone to error, both as the applicant may enter data incorrectly, and data entry personnel may incorrectly transcribe data when processing the application form.

[0004] In other areas, online forms are used to obtain data from users. In the case of an application form, the applicant enters his or her data into an electronic form on a website, upon which the data is saved and/or transmitted for processing.

[0005] While such online forms are generally good for the environment, they are generally not suitable for processes that require witnessing and certification of identification.

[0006] Furthermore, online forms are often not completed, and partly completed data in such forms is often irretrievably lost. As a result, the forms are not being fully utilised, which in turn results in lower application numbers, missed sales, or missed opportunities generally.

[0007] Certain online form based systems exist, in which a user is logged into the system and in which a partially completed form may be saved. In particular, after logging back into the system, the user is able to continue filling out the form from where he or she left off.

[0008] A problem with such systems is that they require the user to be logged into the system, which makes these systems unsuitable for entirely new enquiries or applications, where the user has not previously registered to the system. Furthermore, any requirement that the user register to the system prior to completing the form increases the burden on the user, and is likely to increase the likelihood that the user abandons completion of the form.

[0009] As such, there is clearly a need for an improved data capture system. [0010] It will be clearly understood that, if a prior art publication is referred to herein, this reference does not constitute an admission that the publication forms part of the common general knowledge in the art in Australia or in any other country.

SUMMARY OF INVENTION

[0011] The present invention is directed to data capture systems and methods, which may at least partially overcome at least one of the abovementioned disadvantages or provide the consumer with a useful or commercial choice.

[0012] With the foregoing in view, the present invention in one form, resides broadly in a an online form based data capture method including:

receiving, from a user, data of an online form;

identifying the user;

receiving an electronic signature of the user; and

generating a document according to the data of the online form, and the electronic signature of the user.

[0013] As the user has been identified, the electronic signature may be legally binding under legislation, such as the Electronic Transactions Act (ETA).

[0014] Preferably, the method further includes, providing the online form to the user, the online form including a plurality of data entry elements for entry of data by the user.

[0015] Preferably, the method includes receiving an electronic signature of a witness, the electronic signature of the witness confirming the electronic signature of the user.

[0016] Suitably, the method may comprise identifying the witness.

[0017] Preferably, identifying the user comprises receiving a copy of an identification document of the user.

[0018] Preferably, the method includes providing copy of a document to a certifier, and receiving a certification confirmation from the certifier in relation to the document.

[0019] Suitably, the certification confirmation includes an electronic signature of the certifier.

[0020] Preferably, the online form is split into a plurality of pages. [0021] Preferably, a first page of the plurality of pages includes applicants contact details.

[0022] Suitably, the first page includes a first name field, a last name field, an email field, and a phone number field.

[0023] The user may not be known prior to receiving the data of the online form.

[0024] Preferably, the method includes determining that the user has left the form prior to completion, and saving the partially completed data.

[0025] Preferably, the partially completed data is saved to a CRM.

[0026] Preferably, the partially completed data is emailed to another user.

[0027] Preferably, the method comprises providing a virtual canvas to the user for inputting the electronic signature.

[0028] Preferably, the method comprises displaying an environmental award associated with completing the online form, compared to printing a similar form.

[0029] In another form, the invention resides broadly in a an online form based data capture system including:

a form server, and a user device coupled to the form server, the form server configured to:

receive, from the user device, data of an online form;

identify the user;

receive an electronic signature of the user; and

generate a document according to the data of the online form, and the electronic signature of the user.

[0030] In yet another form, the invention resides broadly in a an online form generation method including:

receiving, from the first user, a plurality of input location selections, the input location selections defining locations in a document in which data may be input, and a plurality of input labels, wherein each of the input locations is associated with an input label;

generating an online form according to the input labels;

receiving, from a second user, form data in relation to the online form; and generating a revised document by rendering the form data on the document according to the input location selections. [0031] The first user and the second user may be the same user or different users.

[0032] Preferably, the method comprises providing on a data interface and to the first user, the document.

[0033] Preferably, the method comprises providing a graphical user interface including the document, in which the first user may provide the input location selections.

[0034] The input location selections may correspond to text boxes, tick boxes, or the like.

[0035] Any of the features described herein can be combined in any combination with any one or more of the other features described herein within the scope of the invention.

[0036] The reference to any prior art in this specification is not, and should not be taken as an acknowledgement or any form of suggestion that the prior art forms part of the common general knowledge.

BRIEF DESCRIPTION OF DRAWINGS

[0037] Various embodiments of the invention will be described with reference to the following drawings, in which:

[0038] Figure 1 illustrates an online form based data capture system, according to an embodiment of the present invention;

[0039] Figure 2 illustrates a screenshot of a form page of the system of Figure 1, according to an embodiment of the present invention;

[0040] Figure 3 illustrates a screenshot of a form page of the system of Figure 1, according to an embodiment of the present invention;

[0041] Figure 4 illustrates screenshot of a witness screen of an online form of the system of Figure 1, according to an embodiment of the present invention;

[0042] Figure 5 illustrates a screenshot of a certification screen of the system of Figure 1, according to an embodiment of the present invention;

[0043] Figure 6 illustrates a screenshot of a save form data pop-up screen of the system of Figure 1, according to an embodiment of the present invention;

[0044] Figure 7 illustrates a screenshot of a confirmation screen of the system of Figure 1, according to an embodiment of the present invention;

[0045] Figure 8 illustrates a screenshot of an exemplary PDF document generated by the system of Figure 1, according to an embodiment of the present invention;

[0046] Figure 9 illustrates a screenshot of an email generated by the system of Figure 1 , according to an embodiment of the present invention;

[0047] Figure 10 illustrates a screenshot of a CRM screen of the system of Figure 1, according to an embodiment of the present invention;

[0048] Figure 1 la illustrates a screenshot of a form generation screen of the system of Figure 1, according to an embodiment of the present invention;

[0049] Figure 1 lb illustrates a screenshot of a form generation screen of the system of Figure 1, according to an alternative embodiment of the present invention;

[0050] Figure 12 illustrates a screenshot 1200 of a form preview screen of the system of Figure 1, according to an embodiment of the present invention; and

[0051] Figure 13 illustrates a screenshot 1300 for a revised document screen of the system of Figure 1, according to an embodiment of the present invention.

[0052] Preferred features, embodiments and variations of the invention may be discerned from the following Detailed Description which provides sufficient information for those skilled in the art to perform the invention. The Detailed Description is not to be regarded as limiting the scope of the preceding Summary of the Invention in any way.

DESCRIPTION OF EMBODIMENTS

[0053] Figure 1 illustrates an online form based data capture system 100, according to an embodiment of the present invention. The system 100 enables businesses to provide online forms to users, have them signed and witnessed, and have documents certified, all without printing any forms. Furthermore, the system 100 enables business to better track opportunities through partial completion of forms.

[0054] The system includes a management server 105 with which an applicant 110 interacts through an applicant device 115. The management server 105 is generally a web server, which provides details of an organisation to the applicant 110. As an illustrative example, the management server 105 may provide details in relation to Executing Brokerage to the applicant, including details in relation to opening an account in relation thereto.

[0055] The management server 105 provides a link to the applicant device 115, which links to a form server 120 from which an online form is provided to the applicant 110. The form may, for example, relate to an application form for an Executing Broker account. The applicant is then able to fill in the form online, as illustrated below.

[0056] By hosting the form at the forms server 120, separate to the management server 105, the management server 105 doesn't need to implement any forms, but instead merely link to the form server 120. This enables the system 100 to be adopted where management servers 105 are not easily updated, for example, and simplifies the transition to online forms for industries which have traditionally been using paper based forms.

[0057] Figure 2 illustrates a screenshot 200 of a form page of the system 100, according to an embodiment of the present invention. In particular, the form page is provided by the form server 120 to the applicant device 115, for completion by the applicant, and relates to a first part of an online form.

[0058] The online form is structured so that the first page, which is illustrated in the screenshot 200, has only four fields, namely a first name field 205, a last name field 210, an email field 215, and a phone number field 220. The inventors have discovered that the use of a minimal first page focusing on contact details enables the form server 120 to capture the applicants contact details, even if the applicant abandons the form at a very early stage, e.g. directly after the first page of a multiple page form.

[0059] As around 60% to 80% of forms are abandoned prior to completion, and most are abandoned after the first page, the form server 120 is able to capture the key contact details of the applicant 110, even when the form is abandoned, enabling the applicant 110 to be contacted at a later date in relation to the form.

[0060] Furthermore, as the contact details of the applicant 110 are captured as a first step in the application process, there is no need for the applicant 110 to register or log in with the system 100. As a result, the applicant 110 need not even be aware that his or her data is being saved as the form is being completed, making the process appear just like any other online form.

[0061] Once the applicant 110 has entered data into the four fields 205-220, he or she may navigate to the next page of the online form using a next button 225. The applicant 110 may then navigate through a plurality of form pages in a similar manner, and thus complete the online form.

[0062] According to certain embodiments, the data entered by the applicant 110 on a form page is sent to the form server 120, each time the user clicks on a next button 225. Alternatively, the data may be sent to the form server 120 as it is being entered by the applicant 110, for each keystroke, or group of keystrokes, for example.

[0063] The final form page includes a signature element, in which the applicant 110 may finalise, sign and upload or download the signed form, as discussed below.

[0064] Figure 3 illustrates a screenshot 300 of a form page of the system 100, according to an embodiment of the present invention.

[0065] The form page includes a signature element 305. The signature element provides a virtual canvas in which the applicant 110 may enter his or her signature. On a smartphone or tablet with a touch screen, the applicant 110 may use his or her finger in the signature element 305 to input the signature. On a personal computer (PC) or laptop, a mouse or touchpad may be used to input the signature. Alternatively, the applicant 110 may upload an image of their signature and crop it through our application.

[0066] The form page includes the next button 225, which enables the applicant to finalise the form. The form page includes a back button 310, which enables the user to navigate to an earlier page of the online form, and a save element 315, which enables the user to save the data to complete the form later.

[0067] While the form data is automatically saved, it is desirable to provide the save element 315, as it provides the applicant 110 with confirmation that the data is saved, and provides a feeling of control over the data to the applicant 110. The save element 315 is not illustrated as a button, like the previous 310 and next 225 buttons, to keep the applicant's attention focused on the previous 310 and next 225 buttons. This increases the likelihood of the form being completed rather than merely saved for later, which is a less desirable option.

[0068] According to certain embodiments, the form may require a witness. In such case, the form page may include a witness signature element, as discussed below.

[0069] Figure 4 illustrates screenshot 400 of a witness screen of an online form of the system 100, according to an embodiment of the present invention.

[0070] The witness screen is similar to the form page of Figure 3, and enables the applicant 110 to sign the form using the signature element 305. The witness screen further includes a witness signature element 405, which enables a witness to sign the form.

[0071] The witness may sign the form in the witness signature element 405 using the applicant device 115, very much like how the applicant signs the form. Alternatively, the applicant 110 may send the form to a witness for signing, using a send to witness button 410.

[0072] Upon selection of the send to witness button 410, the applicant 110 may be prompted to enter details of the witness. This may be in the form of a name, address, and email address. A link to the form is then submitted to the witness, upon which they are able to open and sign the form, much in the same way as if they had have signed the form on the applicant device 115.

[0073] Finally, the witness screen includes a send to owner button 415, to enable applicant 110 to send the form to an owner of the form (who is generally the applicant 110), which is particularly useful in case the form is partially competed by a third party or on a public device.

[0074] The skilled addressee will readily appreciate that the applicant 110 may liaise with the witness directly and confirm that they have in fact signed the form.

[0075] As such, the system 100 enables e-signatures to be witnessed using e-signatures, without the need to print any paper.

[0076] In some cases, the form may require a certified copy of identification or another document, such as a passport. In such case, the form page may include an ability for the user to upload a copy of the original document, and have the document certified online, for example using live video chat.

[0077] Initially, the applicant 110 takes a photo of the document, and uploads it to the system. The photo may be taken using a camera of the applicant device 115, a scanner coupled to the device 115, or by any other suitable means. The photo is then uploaded to the form server 120. A certifier 125 then connects to the form server 120 using a certifier device 130, and downloads the photo for certification.

[0078] The certifier 125 may be a person who, under a law in force in a State or Territory, is currently licensed or registered to practise in an occupation listed in Part 1 of Schedule 2 of the Statutory Declarations Regulations 1993, or any other legislation enabling them to certify documents.

[0079] Figure 5 illustrates a screenshot 500 of a certification screen of the system 100, according to an embodiment of the present invention. The certification screen is provided to the certifier device 130 by the form server 120.

[0080] The certification screen includes a certification element 505, which comprises a copy of the document being certified, and a plurality of certifier details fields 510, enabling the certifier 125 to enter his or her details. The certification screen further includes an upload signature element 515, which enables the certifier 125 to upload a copy of his or her signature, or manually enter his or her signature, in a similar manner to that described above with reference to the signature element 305.

[0081] In other embodiments, the applicant 110 may present the applicant device 115 including the certification screen to the certifier, for certification. Either way, the applicant will generally either contact the certifier directly with the original document, or display the original document to the certifier through a video chat window, upon which the certifier is able to compare the original document with that presented in the certification screen.

[0082] The certification screen can be used to certify any suitable type of document, including passports, trust deeds, company registration certificates and the like. Furthermore, the certification screen may be used to certify identification documents, and thus verify the identity of the applicant 110.

[0083] If, during any of the above steps or otherwise, the applicant 110 leaves the online form prior to completion, for example by navigating to another page in the browser, a pop-up window is presented confirming whether the applicant 110 intentionally wants to leave the form or not, and provides an opportunity for the applicant to actively save the data that has been entered.

[0084] Figure 6 illustrates a screenshot 600 of a save form data pop-up screen, according to an embodiment of the present invention. The pop-up screen is provided to the applicant 110 on the applicant device 115.

[0085] The pop-up screen includes a save data element 605, which enables the applicant 110 to save the data of the form to an account. In particular, the applicant 110 may choose to create or log into an account on the form server 120, and save the data in association with that account. This enables the user to save the data in a password protected account, which may be desirable in case the data is sensitive data.

[0086] A further advantage of saving data in association with an account is that the same data may be input into multiple forms. For example, an applicant's address, phone number, or other details may be automatically populated into forms, rather than requiring the applicant 110 to enter such data each time. Similarly, certified copies of documents (such as identification, signatures, etc), may be stored in association with the account.

[0087] The pop-up screen further includes a URL 610, which provides a link to the form for later access, and an email link button 615, upon selection of which the URL is emailed to the applicant 110. This saves the applicant 110 from having to save the link manually.

[0088] In case the applicant 110 completes the form, a confirmation screen is provided to the applicant 110. The confirmation screen includes details of environmental benefits of using online forms, and enables the user to download and email PDF versions of the form, as discussed below.

[0089] Figure 7 illustrates a screenshot 700 of a confirmation screen of the system 100, according to an embodiment of the present invention.

[0090] The confirmation screen includes an environmental benefits element 705, which provided details of the environmental benefits of completing the form online, compared to printing the form.

[0091] The environmental benefits of completing the form online are substantial, as just one piece of paper uses 0.012% of a 12m, 15 - 20cm round tree, 385 ml of water and produces 13g of C02 gas. Online forms are often 5 - 11 pages long, and many forms are generally filled in each day. As such, these benefits can be substantial. By making the applicant aware of the environmental benefits after completion of the form increases the likelihood that he or she will use online forms again in the future.

[0092] The confirmation screen includes a view PDF button 710, a save PDF button 715, and an email PDF field 720. In particular, upon completion of the form, the form server 120 generates a PDF document based upon the input data. The view PDF button 710, the save PDF button 715, and the email PDF field 720 enable the applicant to view, save and/or email the generated PDF document.

[0093] Figure 8 illustrates a screenshot 800 of an exemplary PDF document, according to an embodiment of the present invention. The PDF document may be based upon the same template as if the PDF had been filled in manually, simplifying processing of the PDF by the recipient of the PDF. In fact, the recipient of the PDF document need not know that the PDF was generated by the system 100 at

[0094] The PDF is generated by printing the input form data on a PDF template. The form data may comprise text 805, ticks 810, or any other suitable data. Furthermore, an electronic signature 815 of the user is rendered in a signature portion of the PDF document.

[0095] The PDF template may include (x,y) coordinates for each of the fields, providing a location on the PDF template the data shall be rendered. As such, each of the fields may be rendered on the document much as if the applicant 110 had completed the form manually.

[0096] The system 100 may generate an email to a designated user including the data from the form, as the form is completed. Such email may also be sent including partial data if the applicant 110 partly completes the form, either by closing the form (or the tab or browser in which the form is located), navigating to another page, or being inactive for 10 minutes, upon which the data may be reviewed and actioned.

[0097] The data may be provided as a comma-separated values (CSV) file with the field headings and data typed into that form. The CSV file may also stored on a secure database on the form server 120, or in the cloud.

[0098] Figure 9 illustrates a screenshot 900 of an email generated by the system 100, according to an embodiment of the present invention.

[0099] The email includes a body 905, which includes a list of data entered by the applicant 110, a PDF attachment 910, and a spreadsheet attachment 915.

[00100] The PDF attachment 910 may comprise the PDF generated by the system 100, as discussed above, and the spreadsheet attachment 915 may comprise raw data entered by the user in the online form.

[00101] The email may also include a map (not illustrated), the map illustrating the applicant's location based on an ΓΡ address of the applicant device 115. The email may be formatted in HTML, and may be customised to suit the needs of the recipient. As an illustrative example, different templates may be used to generate different emails for different recipients.

[00102] The online form data may also be used to populate a customer relationship management (CRM) database 135, as outlined below.

[00103] Figure 10 illustrates a screenshot 1000 of a CRM screen of the system 100, according to an embodiment of the present invention. The CRM 135 may comprise any suitable CRM, including but not limited to a Salesforce, Infusionsoft or Campaign Monitor CRM.

[00104] The CRM screen includes a plurality of fields 1005, and data from the online form may be used to automatically populate one or more of these fields 1005. This enables users to go follow up on leads, and otherwise manage a relationship with the applicant 110.

[00105] According to certain embodiments, previously captured CRM data may be used to populate fields in the form. As such, information that is already known about the applicant 110 may be used in the online form directly, rather than requiring the applicant to enter those details again.

[00106] According to certain embodiments, the applicant 110 is able to take a photo of his or her signature, and use the photographed signature to sign the form. They may also use a scanned or copied version of their signature. In either case, the signature is displayed for the applicant 110 to review, and may be cropped prior to submission.

[00107] In an alternative embodiment, the form processing described above with reference to the form server 120 may be performed by the management server 105. In this case, the management server 105 may be in full control of the data, which may be advantageous if the data is commercially sensitive.

[00108] In such case, the form server 120 may play little or no role in receiving the data, and in some cases an encrypted link is generated on which the data is transmitted from the applicant device 115 to the management server 105.

[00109] In certain embodiments, two options may be provided to companies offering forms. The first option may include end-to-end encryption from the applicant device 115 and the management server 105, making the client information only available and fully owned by the company. This option may be provided on a subscription basis. The second option may include client information may be logged by a third party using the form server 120, enabling the client information to be used or sold form marketing purposes. This option may be provided as a free (or low cost) service, making the threshold for entry low.

[00110] According to certain embodiments, a log of every form submitted using the system is kept, and the environmental benefits of the system globally are calculated. This is then displayed at the start of each form, to remind the user that he or she is part of a greater community providing environmental benefit. In such case, the environment benefits may be displayed in ta similar manner to the environmental benefits element 705 of Figure 7, but for a plurality of forms.

[00111] According to certain embodiments, alerts are generated according to the information captured in the online forms. As an illustrative example, an alert may be configured to be generated if the applicant 110 has a net worth of over $1,000,000. The alert may, for example, comprise an email, similar to the email discussed above, a text message, or a push notification on an app, and enable special attention to be provided to certain matters.

[00112] According to certain embodiments, a user interface is provided which enables the user to simultaneously generate an online form and render the X, Y coordinates to be outputted on a PDF based upon a pre-existing document . Initially, the user uploads a document , and selects the areas of the document where the output should occur (X,Y coordinates), then they select the corresponding form field type and name. . The user may manually enter the question (or requested input) associated with the selected areas of the PDF, or optical character recognition (OCR) may be used to obtain the data from the PDF.

[00113] Figure 1 la illustrates a screenshot 1100 of a form generation screen of the system 100, according to an embodiment of the present invention.

[00114] The form generation screen includes a select document element 1105, which enables the user to select a document from which an online form is to be based. The document may comprise a PDF document, a scanned image of a document, or any other suitable document.

[00115] Upon selection of a document, the document is displayed in a document element 1110. The document element 1110 comprises a digital rendering of the document, and the user can select various portions of the document as input locations in which data may be rendered. In particular, the user selects the input locations by dragging a cursor over the location with a mouse button selected. As such, a rectangular box 1115 is defined which corresponds to the selected input location. The rectangular box 1115 is associated with one or more (x,y) coordinates, defining a location and size of the box 1115 on the document.

[00116] Once the input location is selected, a field selection menu 1120 is provided, which includes a plurality of field elements 1120a. The field elements 1120a may be predefined, such as "title", "name" and the like, or be manually entered by the user.

[00117] According to certain embodiments, the field elements 1120a are automatically generated based upon optical character recognition (OCR). In such case, the system 100 may scan text that is adjacent to the rectangular box 1115, and generate field elements 1120a based thereon.

[00118] In alternative embodiments, the user may select an output area of a document, upon which a selection of the most popular fields is selected.

[00119] Once all the appropriate input location are selected, and field elements (or labels) are associated with each of input locations, an online form may be generated. The user may choose to generate the online form directly, by clicking a create form button 1125, or preview the form using a form preview button 1130.

[00120] Figure 1 lb illustrates a screenshot 1150 of a form generation screen of the system 100, according to an alternative embodiment of the present invention.

[00121] The form generation screen includes a document element 1155, which comprises a digital rendering of the document from which the form is being generated. The user is able to select various portions of the document as input locations, as illustrated by rectangular boxes 1160. This is achieved by dragging the mouse across the area.

[00122] Once the input location is selected, i.e. as the mouse is released, a field type selection menu 1165 is provided, which includes a plurality of field type elements 1170. The field elements 1170 relate to an entry type, such as short text, long text, number, date, etc. Upon selection of a field type element 1170, the associated field type (e.g. short text) is associated with that entry region.

[00123] The form generations screen includes a customisation element 1175, in which the user is able to customise the question associated with each of the selected portions of the document. The customisation element 1175 includes a question field 1180, in which the user is able to enter a question to be associated with the elements of the document. This is then used when the form is generated as outlined below.

[00124] The customisation element 1175 includes general and advanced toggle buttons 1185, which enable the user to select between general and advanced modes of the system. The general mode is configured such that it is simple and allows generation of data in relation to almost all scenarios. The advanced mode, on the other hand, is more complex and allows the generation of data in relation to a wider number of scenarios.

[00125] Finally, the customisation element 1175 includes toggle buttons 1190 in relation to a plurality of settings relating to the question. An example of a toggle button is a "required" toggle button, for indicating whether or not a response to the question is required.

[00126] Various other elements may exist in the customisation element 1175, for assisting the user in entering customisation data. For example a text prediction element may be present, from which text for the question may be predicted from previous entries, or otherwise.

[00127] According to certain embodiments, an overview window is provided as the user enters data in the customisation element 1175. This enables the user to get a broader overview of the questions, which is particularly useful when a large number of questions are asked.

[00128] According to certain embodiments, the user is able to make reference to data input in relation to one question, in another question. For example, a first question may be "What is your first name?", in relation to which the user responds "Jordan". Subsequent questions may then incorporate the users first name, for example "Hey Jordan, nice to meet you. What is your last name?".

[00129] In certain embodiments, dynamic data from the user may be entered into a custom question using a code (such as "<first_name>" for the users first name), or graphically using a user interface.

[00130] The customisation of questions, and the dynamic use of data described above, enables the form to be generated like a conversation (as if the user is responding to questions from another user through the computer) rather than filling in a form.

[00131] According to certain embodiments, the system is configured to allow the user to first select all the areas of the document (i.e. in the document element 1155) and then enter details of the questions in the in the customisation element 1175. This enables the user to efficiently enter data, as the document element 1155 is primarily mouse based, and the customisation element 1175 is primarily keyboard based. As such, the user need not be constantly switching between the keyboard and mouse. Having said this, the skilled addressee will readily appreciate that the user may switch between the document element 1155 and the customisation element 1175 as he or she sees fit.

[00132] Figure 12 illustrates a screenshot 1200 of a form preview screen of the system 100, according to an embodiment of the present invention. The form preview screen enables the user to preview the form prior to finalisation, to determine whether there are any errors in the form that need to be corrected. [00133] The form preview screen includes a form element 1205, which illustrates the form generated according to input from the form generation screen, and from the perspective of a user filling out the form.

[00134] In particular, the form element 1205 includes labels 1210, corresponding to the field elements 1120a selected in the form generation screen, and corresponding data input elements 1215 in which the user is able to enter data. The data input elements 1215 may comprise text boxes, tick boxes, radio buttons and the like.

[00135] The form element 1205 further includes a next button 1220, for enabling the user to navigate between pages of the form, and an progress element 1225, illustrating a users progress in the online form.

[00136] The form preview screen further includes an edit button 1230, and a send form button 1235. The edit button 1230 enables the user to go back to the form generation screen and add further elements, or remove or edit existing element. The send form button 1235 may be used to finalise the form and send it to another user for completion.

[00137] Once the form has been sent to another user, and is completed, a revised document is generated. In particular, the form data in relation to the online form is received, and the revised document is generated by rendering the form data on the original document according to the input location selections.

[00138] Figure 13 illustrates a screenshot 1300 for a revised document screen of the system 100, according to an embodiment of the present invention.

[00139] The revised document screen includes a revised document element 1305, in which the document is displayed. The revised document includes labels 1310 from the original document, and data 1315 rendered therewith from the online form data.

[00140] When generating the revised document, the data input by the user is rendered on the original document in locations defined by the one or more (x,y) coordinates generated in the form generation screen. These locations generally correspond to elements of the original document intended for text by the user, and as such, the revised document has the appearance of a form that has been filled in manually by the user.

[00141] According to certain embodiments, the form data may be translated between different formats. For example, the online form may include a tickbox associated with a selection (e.g. "yes" or "no"), and selection of that tickbox may be translated into text (e.g. the characters "yes" or "no") for entry into the form.

[00142] The above is particularly suited for companies who haven't adopted online forms, as users are able to generate online forms on behalf of the companies. A revised document may then be provided to the companies in a similar way to as if online forms had not been used, making the entire process transparent to the companies receiving the forms.

[00143] According to certain embodiments, the system 100 may track when an online form or document has been sent to an applicant 110, when the applicant 110 opens it, signs it, etc. This may be used to form an audit trail associated with the application.

[00144] According to certain embodiments, the system 100 may include electronic ID verification in real-time through third party systems that interact with the system 100. This way the applicant 100 has the option to either upload their ID or verify their identity online.

[00145] According to certain embodiments, when completing a process on a device where it is not possible to enter a suitable signature or for any other reason, a QR code may be generated enabling the user to transfer the form to another device for completion. In such case, the user may scan the QR code with another device, such as a mobile phone, and sign the form using that device. Such transfer of the form from one device to another may, however, be performed for any reason.

[00146] The system 100 enables users to contact applicants 110 that have not completed the online form fully or correctly, and thus can be used to increase online form submission. The system 100 may be used to identify bottlenecks, for example particular areas where users are exiting forms, and thus may provide data that can be used to improve the online forms.

[00147] Furthermore, the system 100 enables a paperless (or near paperless) system for contractual agreements or any documentation that needs signature or has been printed in the past for any industry, as it eliminates the need for printing documents for certification or witnessing.

[00148] The electronic forms of the system 100 may be signed using electronic signatures that are legally binding according to the Electronic Transactions Act (ETA) 1999 or any other legislation worldwide that accepts the use of electronic signature, as the system enables identification of the applicant 110. There are currently over 150 countries that accept electronic signatures. Examples of legislation that regulate electronic signatures include The United Nations Convention on the Use of Electronic Communications in International Contracts 2005 (The Convention), The Australian Electronic Transactions Act (ETA) 1999, The US Electronic Signatures in Global and National Commerce Act (E-Sign) 200, The US Uniform Transactions Act (UETA) 1999, United Nations Commission on International Trade Law (UNCITRAL) Model Law on Electronic Commerce (MLEC) 1996.

[00149] Advantageously, the system 100 does not require the user to be registered or logged in, which makes it particularly suitable for new enquiries and applications, where no data of the user is known.

[00150] As the forms are online, and a PDF is automatically, time and money can be saved in relation to data entry and transcription. Furthermore, transcription errors may be eliminated through use of the system 100.

[00151] Analysis of partially competed forms may also be used to provide targeted marketing. For example, companies, and in particular sales and marketing departments, may be provided with the location of applicants 100 who abandon their online forms.

[00152] Finally, the management server 105, the form server 120, the CRM 135, the applicant device 115 and the certifier device 130 all communicate with each other by a data communication network such as the internet. As such, the management server 105, the form server 120, the CRM 135, the applicant device 115 and the certifier device 130 may be located at different locations, which is desirable as the forms may be completed by the applicant 110 at a location of his or her choosing.

[00153] According to certain embodiments, the digital signature may be generated or modified according to a template. In one particular scenario, the user's signature may be generated or modified according to a celebrity signature. In such case, a transformation may be applied to the user's signature such that it likens the signature of the celebrity, or a generated from the characters of the user's name according to a particular template such that it resembles the signature of the celebrity. For example, characters may be generated according to the handwriting of the celebrity as the user enters his or her name.

[00154] The system may be configured to illustrate a celebrity signature of the day. This is particularly useful for users that may wish to use a celebrity- style signature, but do not want to spend significant time selecting a celebrity from which their signature is based. The celebrity signature of the day may have a specific association with that day (e.g. the birthday of a particular celebrity). [00155] According to certain embodiments of the present invention, block chain technology is used to verify online certification (notary service) of documents, in a similar manner to how bitcoin transactions are verified. In such case, the user sends a digital copy of a document to the notary (or whoever is witnessing the document) and then through a secure video call, shows the original of the document to the notary. As such, the notary is able to verify the document in much the same way as was traditionally done for physical documents, but also for digital documents.

[00156] While the above has been described with reference to application forms, the online form may relate to any type of online form. For example, the form may comprise a newsletter subscription form, a registration form or an enquiry form.

[00157] In the present specification and claims (if any), the word 'comprising' and its derivatives including 'comprises' and 'comprise' include each of the stated integers but does not exclude the inclusion of one or more further integers.

[00158] Reference throughout this specification to 'one embodiment' or 'an embodiment' means that a particular feature, structure, or characteristic described in connection with the embodiment is included in at least one embodiment of the present invention. Thus, the appearance of the phrases 'in one embodiment' or 'in an embodiment' in various places throughout this specification are not necessarily all referring to the same embodiment.

Furthermore, the particular features, structures, or characteristics may be combined in any suitable manner in one or more combinations.

Claims

1. An online form based data capture method including:

a. receiving, from a user, data of an online form;

b. identifying the user;

c. receiving an electronic signature of the user; and

d. generating a document according to the data of the online form, and the electronic signature of the user.

2. An online form generation method including:

a. receiving, from the first user, a plurality of input location selections, the input location selections defining locations in a document in which data may be input, and a plurality of input labels, wherein each of the input locations is associated with an input label;

b. generating an online form according to the input labels;

c. receiving, from a second user, form data in relation to the online form; and d. generating a revised document by rendering the form data on the document

according to the input location selections.

3. A method as claimed in either claim 1 or claim 2 further including the step of providing the online form to the user, the online form including a plurality of data entry elements for entry of data by the user.

4. A method according to any one of the preceding claims wherein the method includes the step of receiving an electronic signature of a witness, the electronic signature of the witness confirming the electronic signature of the user.

5. A method according to claim 4 wherein the method includes the step of identifying the witness.

6. A method according to any one of the preceding claims wherein the method includes the step of identifying the user comprises receiving a copy of an identification document of the user.

7. A method according to any one of the preceding claims wherein the method includes the step of providing copy of a document to a certifier, and receiving a certification confirmation from the certifier in relation to the document.

8. A method according to claim 7 wherein the certification confirmation includes an

electronic signature of the certifier.

9. A method according to any one of the preceding claims wherein the online form is split into a plurality of pages.

10. A method according to claim 9 wherein a first page of the plurality of pages includes applicant's contact details.

11. A method according to claim 10 wherein the first page includes a first name field, a last name field, an email field, and a phone number field.

12. A method according to any one of the preceding claims wherein the method includes the step of determining that the user has left the form prior to completion, and if so, saving partially completed data.

13. A method according to claim 12 wherein the partially completed data is saved to a CRM.

14. A method according to claim 12 or claim 13 wherein the partially completed data is emailed to another user.

15. A method according to any one of the preceding claims wherein the method includes the step of providing a virtual canvas to the user for inputting the electronic signature.

16. A method according to any one of the preceding claims wherein the method includes the step of displaying an environmental award associated with completing the online form, compared to printing a similar form.

17. A method according to any one of the preceding claims wherein the method includes the step of providing on a data interface and to the first user, the document.

18. A method according to any one of the preceding claims wherein the method includes the step of providing a graphical user interface including the document, in which the first user may provide the input location selections.

19. A method according to claim 18 wherein the input location selections correspond to text boxes, tick boxes, or the like

20. An online form based data capture system including: a form server, and a user device coupled to the form server, the form server configured to:

a. receive, from a user by the user device, data of an online form;

b. identify the user;

c. receive an electronic signature of the user; and

d. generate a document according to the data of the online form, and the electronic signature of the user.

21. A system as claimed in claim 17 wherein the first user and the second user are the same user or different users.