KR20020007873A - Service supplying method between customer and company - Google Patents

Abstract

PURPOSE: A method for supplying a service between a client and a company is provided to classify information according to companies and devices and supply the information to the corresponding company, supply product information and a commodity to the corresponding client when a client registers information related to all products possessed oneself in a site regardless of company or kind of device. CONSTITUTION: A businessman for supplying a client service provides a client service supplying server(120) having an intelligent inference engine for supplying a service between a client and a company and must open a site on the Internet. If a client(110) having a computer related product(hardware and software) connects to the site through the Internet, a client service supplying server(120) displays a web page including technique/new commodity information supplied from companies on a web browser screen of the client(110) and decides a member joining or not. The client service supplying server(120) displays a web page for registering computer related commodities being possessed by the client(110) in bundle on the web browser screen of the client(110). If the client(110) clicks a button for deciding an information supplying permission or not, the client service supplying server(120) classifies product information of the client(110) according to companies and products using the intelligent inference engine and stores the classified information in a database(121). The client service supplying server(120) supplies the corresponding client information classified according to companies(131-133) out of the product information stored in the database(121).

Description

How to provide service between customer and business {SERVICE SUPPLYING METHOD BETWEEN CUSTOMER AND COMPANY}

The present invention relates to an Internet service, and more particularly, to a service providing method between a customer and a company.

Currently, when a computer-related device (including hardware and software) is purchased, a buyer registers relevant information of the purchased device with a sales (production) company, and the sales (production) company provides the registrant with product information.

However, conventionally, when a product is purchased, most buyers do not register information related to the product with the seller because of the inconvenience of having to register the information related to the product purchased by the seller. Has a problem that does not provide a smooth service to customers.

In addition, in the related art, a separate distribution form between the manufacturer and the buyer, that is, the manufacturer supplies the product to the distribution market and the buyer purchases the product through the distribution market, has no disadvantage in that there is no information exchange channel between the buyer and the company.

In other words, in the past, it causes a disconnection of information between the company and the buyer, and thus, the company does not provide a continuous service to its customers, but only plays a role as a product supplier, and the customer loses the right to receive various services from the company. .

Therefore, in the related art, the company misses the opportunity of securing a fixed customer due to the above problem, and the customer does not receive smooth customer service, thereby causing a loss to both sides.

The above problem can be solved by the development of a medium that directly connects the company and the customer.

That is, the current Internet environment is being adjusted in each home by the smooth dissemination of high-speed communication network, and by using the environment, a site for a mediator between a company and a customer can be solved.

Therefore, in order to improve the conventional problem, the present invention registers the relevant information of all products provided by the customer on the site regardless of the company and the type of device, and then provides them to the corresponding company by classifying them by the company and the device type. The purpose of the present invention is to provide a method of providing a service between a customer and a company invented to connect the company and the customer as an intermediate medium by providing product information and products from the company to the customer.

That is, the present invention provides the convenience of registering the purchased product to the customer by registering the information of the products owned by the customer as well as providing product information from the company to the customer to realize the satisfaction of the customer and the company at the same time. It is.

1 is a block diagram of a system for an embodiment of the present invention.

2 is an operation flowchart for product information registration in an embodiment of the present invention.

3 is an operational flowchart for providing a customer preferential program in an embodiment of the present invention.

Explanation of symbols on the main parts of the drawings

110: customer 120: customer service providing server

131-133: Companies

The present invention provides a mutual service for a company that sells / produces a product and a customer who purchases the product in order to achieve the above object, wherein the customer who purchased the product is registered as a member and is provided by the member. Registering the product information without any distinction between the company and product type, and classifying and storing the product information registered by the customer for each company and device type, and the product information for each company classified above to the corresponding company Providing a new technology / product information and customer preferential program provided to each customer.

And determining whether to provide the registered product information to the company.

In addition, in performing the above steps, registering a sales or production company of home appliances or industrial equipment as a member, and collecting and databaseing technology / product information and customer preferential program information to be provided to customers from each member company. Characterized in that it comprises a step.

Hereinafter, the present invention will be described in detail with reference to the drawings.

In the operation description of the present invention, the registered product information will be described using computer-related devices (including hardware and software) and the communication network using the Internet as an example.

1 is an operation flowchart for customer service according to an embodiment of the present invention. As shown in FIG. 1, the customer 110 may include hardware (such as a computer, a printer, an input device, a scanner, a digital camera, etc.) provided by the customer 110. Software such as O / S, word processor, virus checker program, graphic tool, etc.) is collectively registered in the customer service providing server 120, and the customer service providing server 120 registers the registered product information by company and product type. After storing the information in the database 121 and providing the product information for each company (131 to 133), and to customers with technology / new product information and company products provided by each company (131 to 133) Collect the information about the customer preferential programs to be provided and organize them for each customer and provide them to the corresponding customers.

The customer 110 has a desktop terminal such as a computer or a portable terminal such as a PDA.

In the above, the companies 131 to 133 classify and store the product information included in the customer information provided from the customer service providing server 120 for each product, and provide technology / new product information to be provided to all customers and a customer preferential program to be provided for each customer. It provides information to the customer service providing server 120 and has a server to analyze the product information classified in the above to refer to the policy making for customer management, the technology / new product information directly to the customer (100) It can be configured to provide.

The operation and the effect of the embodiment of the present invention configured as described above will be described with reference to the operation flowcharts of FIGS. 2 and 3.

In an embodiment of the present invention, a service provider for providing a customer service should include a customer service providing server 120 having an intelligent reasoning engine for providing a service between a customer and a company, and open a site on the Internet.

Thereafter, when the customer 110 having computer-related products (hardware and software) accesses the site through the Internet, the customer service providing server 120 displays a web page containing the technology / new product information provided by the companies. Displaying on the web browser screen of 110 determines whether or not to register.

At this time, when the customer 110 clicks on the member registration button displayed on the web page, the customer service providing server 120 displays the corresponding web page for membership on the web browser screen of the customer 110.

Accordingly, the customer 110 fills in personal information, interests, contact email and phone number, desired ID and password on the web page for membership registration, and clicks the member registration button. The information described by the customer 110 is stored in the database 121 and registered as a member.

Here, the ID given to the customer is allowed to be used only when it is not duplicated with the ID of another customer.

Thereafter, the customer service providing server 120 displays a web page for collectively registering computer related products (hardware and software) included in the customer 110 on the web browser screen of the customer 110.

At this time, the customer 110 writes the information of the product he has on the web page for product registration.

Here, the screens for product registration are classified by products such as computers, printers, input devices, scanners, hardware such as digital cameras, and software such as O / S, word processors, virus check programs, and graphic tools. Each item is made up of items that can describe or select product information such as model (model name), purchase route, purchase time, and product specifications.

Accordingly, the customer 100 enters the information of all the products he has on the web page and clicks a button for determining whether to allow the provision of the information shown at the bottom of any part of the web page. The 120 classifies the product information by the company 131 to 133 and the product by using the intelligent inference engine, and stores the classified information in the database 121 together with the information providing information code.

Here, the customer service provider may configure a web page to determine whether to provide information to the manufacturer for some or all of the product information registered by the customer 110.

For example, you can choose to provide only some of your personal information or product information.

Thereafter, the customer service providing server 120 provides corresponding customer information (including product information) classified by the companies 131 to 133 among the product information stored in the database 121.

Here, the companies 131 to 133 are members of the company, which are members of computers, scanners, printers, input devices, and digital cameras, or software such as O / S, word processors, virus check programs, and graphic tools. Sellers.

That is, through the above process, the customer 110 can easily register the product information by registering all the product information in the site of the present invention without registering the product information for each company of the purchased product.

Thereafter, the companies 131 to 133 provide a customer preferential program for providing a customer preferential program to the customer who purchased the product along with technical information such as a product installation method for the product, a product user manual, and new product information. Will be announced.

Here, the companies 131 to 133 analyze the provided product information and choose to provide the customer preferential program only to customers with genuine products or to provide the customer preferential programs to all customers who have provided product information for the purpose of inducing future purchases. Can be.

At this time, the customer service providing server 120 classifies the customer to be provided with the customer preferential programs from the companies 131 to 133 by analyzing the customer information stored in the database 121 using the intelligent reasoning engine.

Accordingly, the customer service providing server 120 selects the technology / new product information of the companies 131 to 133 to all customers while providing the customer preferential programs for each company 131 to 133. The loyalty program will be offered to all customers who provide information or to customers with genuine products.

In addition, the companies 131 to 133 directly access the technical information such as product installation method, product user manual, new product information and A / S service network information, etc., separately from the customer service providing server 120. Can be provided to

That is, the customer 110 may be continuously provided with a preferential service from the company of the product provided by the customer, and the companies 131 to 133 continuously secure the customer who purchased the company's product to promote the company or generate revenue. can do.

On the other hand, the computer-related product has been described for the method of providing a service between the customer and the company, for example, it can be applied to all products.

As described in detail above, the present invention, unlike most Internet sites, provides a one-way service for corporate promotion or product sales, thereby acting as an intermediate medium as a customer position or a company position for mutual satisfaction of customers and companies. By providing interactive services, customers and companies can be satisfied with each other.

In other words, the present invention is to collectively register the product that the customer owns on the site to inform the production (or sale) company of their own existence and rights, and the company provides various information and customer preferential programs to its customers.

Therefore, unlike the method of registering personal information (job, hobby, interest field, etc.) of the customer, the present invention makes it easy to register product information to the customer by registering the information of the product (hardware, software, etc.) that the customer is using. In addition to allowing registration, the company can continue to receive customer loyalty programs. In addition, the company secures customer information with its own products to continuously generate profits by promoting the company or promoting various product information. It has the effect of making it possible.

Claims (5)

Recruiting members who have purchased the product and registering product information (model name, purchase time, purchase route, product specifications, etc.) that the member has regardless of the company and product type, and the registered product A method of providing a service between a customer and a company, characterized in that the information is classified by company and device and provided to the company. The method of claim 1, comprising the step of determining whether or not to provide the registered product information to the customer. The method of claim 2, wherein the provision of the registered product information may be limited to all or a part thereof. The method of claim 1, further comprising providing the member who registered the product information with the technology / new product information and the customer preferential program information provided from each company. 5. The method of claim 4, wherein whether or not to provide a customer preferential program for a member is determined by analyzing the registered product information.