KR20010100135A - Computer real time a/s system - Google Patents

Abstract

The present invention is to shorten the path to the customer = => call center = => A / S center = => A / S article when applying for the existing computer A / S using a computer, the Internet, a mobile phone, the existing A / S system After connecting to the Internet through the Internet dedicated line for security, homes and offices, the relevant questions are posted on the relevant local bulletin board in real time and the contents are delivered to the relevant articles in the relevant area in real-time A / S article on the offline line It is an invention that can be processed immediately in conjunction with

Description

Computer real-time as system {COMPUTER REAL TIME A / S SYSTEM}

The existing A / S processing is carried out in order of customer ==> call center ==> A / S center ==> Kwanhyeon administrative area A / S center => article to repair the system and solve the problem. There is a disadvantage that it takes a lot of time and manpower costs.

In other words, the customer has a problem with the computer, call the call center to report to the computer manufacturer's after-sales center. The call center checks the customer's symptoms, contact details and the desired date of visit. The call center takes over the task to the after-sales central center. The A / S Central Center will take over the customer's details and symptoms in the A / S center within the customer's jurisdiction. A / S center in the district checks for blank articles. The engineer will contact you to confirm the symptoms and the date and time you require. Visit after confirmation.

The present invention is designed to solve the shortening of time and waste of call centers and resources (computers), and complements the problems of the existing A / S system, and utilizes the Internet and mobile phones gradually becoming a part of life. To invent a computer A / S system. By using the above-described method in not only computers but also other existing A / S systems, resources such as expensive equipment, manpower waste, and time can be operated more efficiently and at low cost.

1 is a flow chart of the work that is carried out when the customer A / S application.

Explanation of symbols attached to the main parts of the drawings

A: A customer who is applying for after-sales service and has a computer and internet access.

C: This is the website that customers will access when they first apply for A / S.

D: DB that stores new details, customer's A / S application, progress, contact person and past A / S records that the customer entered during membership registration.

E: A / S engineer's DB that visits the end customer when applying for A / S. It is a DB that stores the current work status, progress, and records of customers who have processed past A / S.

F: This is the A / S application bulletin board that is automatically displayed according to the customer's administrative jurisdiction by the customer's DB when the customer requests A / S.

G: When a customer requests A / S on the bulletin board, it is an SMS server that delivers the relevant data to the mobile phone of the A / S engineer.

1: When the customer and the A / S engineer first access the website, they first access the membership and the unique ID given.

2: When the customer accesses the website, enters his / her ID and password, checks the details of the details entered during the initial membership registration in the DB.

3: After comparing the ID and password of the customer, check the address in the relevant customer DB and move to the relevant A / S application bulletin board.

4: If the customer clicks OK after leaving the computer's symptoms and contacts, the information is sent to the SMS server.

5: The SMS server checks the service status of the A / S engineer who does not currently have a task in the DB of the A / S engineer.

6: DB of A / S article is SMS server and informs SMS server after checking A / S article which is not currently working.

7: The SMS server delivers the contents of the A / S application to the mobile phone of the A / S engineer who does not currently work.

8: A / S engineer who is currently off duty because of no work checks the contents of the mobile phone, and then enters the data into the current work state on the website and checks the contents of the customer.

9: The after-sales engineer performs the final visit to the customer.

10: The article that completed the final after-sales service will be entered into the website.

11: After the A / S article completes after the A / S, the contents are saved in the DB of the customer and the A / S article through the website.

The present invention is configured as a system by directly connecting customers ===> A / S article is as follows.

With the web server, website, SMS text server, and mobile phone, the customer visits the web site operated by the web server and enters the details of the customer. When the customer enters a unique ID by accessing the website when applying for A / S, the customer clicks the A / S application box in the menu. The A / S application screen opens the A / S application bulletin board in the jurisdiction where the customer entered when signing up and enters the details of the bulletin board. I can receive it.

1 is a representative diagram of the invention, which shows a correlation between an Internet site, a customer (member), and an after-sales article.

In the present invention, after the customer first applied for A / S application of the computer, the customer ==> call center ==> A / S central center ==> jurisdiction A / S center ==> path to the A / S article Can be directly connected to the customer ==> A / S articles to prevent waste of time, manpower, resources, the corresponding A / S articles do not receive a text if there is a schedule, the article is currently empty schedule bulletin board by mobile phone Text is sent to articles that do not have a current schedule, and can make fairness among the articles, so the work efficiency is high.

Claims (1)

The user can access the Internet using a computer and register to use. After accessing the website and accessing the unique ID, apply for A / S to the bulletin board. If you are unable to access your computer or website, apply for A / S using the PC room. All techniques and methods for the after-sales service technician to visit immediately.