KR20010028687A - Operator PC Using Absent Call History Announcement Method In Switching System - Google Patents

Abstract

PURPOSE: A method for reporting call contents in one's absence using the personal computer(PC) of an operator in a switching system is provided to service the call contents from the PC to an e-mail address at a desired time, by storing the information of the calls received to a registered subscriber. CONSTITUTION: When an incoming signal is generated(S41), the data in an internal memory is searched and thereby it is checked if the incoming signal is for the subscriber registered in the call contents reporting service(S42). A voice message that informs the absence of an incoming subscriber is output to an originating subscriber(S43). The information, necessary for the incoming subscriber to contact to the originating subscriber, is requested to the originating subscriber(S44). The information of the call contents in the absence of the incoming subscriber is transmitted to an operator's PC(S45). The information of the call contents is stored as a file for each subscriber(S46). The mail transmission time stored in advance is searched(S47), and it is determined if the time in the PC equals to the stored mail transmission time(S48). The information of the call contents is sent to the registered e-mail address(S49).

Description

Operator PC Using Absent Call History Announcement Method In Switching System}

The present invention relates to a missed call history guidance method using an operator PC (Personal Computer) in the exchange system, in particular, the missed call history for the incoming call attempts when the subscriber of the exchange system is absent to the e-mail using the operator PC The present invention relates to a missed call log guidance method using an operator PC in an exchange system.

In general, when a switching system subscriber cannot answer or does not want to answer a call coming to him, he / she registers a predetermined function provided by the switching system to provide a missed service for a call that cannot be received. As shown in FIG. 1, there are a message wait function, a do not disturb function, a missed notice function, a call forwarding function, and the like.

The missed message waiting function is a function of leaving a message to an absent subscriber. Referring to FIG. 1A, when an incoming call is attempted to a predetermined subscriber but there is no response, the calling subscriber is required to register the missed message waiting function. When the missed message waiting function is registered by inputting the message registration code and the called party's phone number, the called party recognizes that there is an outgoing subscriber registered for the missed message waiting and inputs a predetermined message waiting response code. Message Waiting in Calling A registered originating subscriber can make a call.

The call rejection function is a function of rejecting reception of a call received by the user through a conference or a special use. Referring to FIG. 1B, the subscriber enters a call forwarding code and his / her telephone number. The incoming call rejection function is registered. Then, when any network subscriber calls a subscriber whose call rejection function is registered, a ringing tone is transmitted to reject the incoming call.

The absence guide function is a function of notifying the reason for the absence of the incoming call as a message as described with reference to Fig. 1 (c), the subscriber enters a predetermined absence guidance function code, The reason for registering the absence guidance function is recorded by the reason, and when any network subscriber calls the subscriber for which the absence guidance function is registered, the recorded absence reason is guided by a voice message.

The call forwarding function is a function that allows a call to be forwarded to another phone number. Referring to FIG. 1 (d), the corresponding subscriber enters a predetermined call forwarding code and a phone number to be forwarded. After that, if any network subscriber calls a subscriber registered with the corresponding call forwarding function, the subscriber can forward the call to a registered phone number to be registered. In this case, the incoming call is additionally added. If you switch to VMS (Voice Message Service), you can receive voice message service.

That is, in a conventional switching system, a subscriber registers a predetermined function to reconnect a call to an outgoing subscriber who has attempted to receive a call, guides his / her absence, or switches to another phone number, and connects additional additional equipment. Service for the incoming call.

However, in such a case, the missed service provided by the exchange system has a complicated procedure for confirming information on the originating subscriber who has attempted to receive the call, and the absence of the subscriber is solved due to insufficient information on the originating subscriber. If the situation persists for a while, proper response and processing could not be performed for the outgoing subscriber who attempted to receive the call, and there was a problem in that it would have a burden in terms of cost when the service was connected with additional additional equipment.

The present invention is to solve the problems as described above, the purpose is to receive the e-mail address and e-mail sending time for guiding the missed call history stored in the file for each service registered subscriber in the operator PC, the corresponding service By storing the call history information received by the registered subscriber in a file for each service registered subscriber, the operator PC can guide the missed call history to the e-mail address registered at the mail sending time requested by the service registered subscriber.

Another object of the present invention is to guide the missed call history by e-mail from the operator PC at the designated mail sending time, thereby providing a missed call history guide service at a low cost without using additional equipment. Registered subscribers can check the call history at a remote location and perform appropriate response and processing for outgoing subscribers who have attempted incoming calls.

1 is a diagram illustrating a missed service procedure of a conventional exchange system.

Figure 2 is a system configuration for the missed call history guidance service using the operator PC in the exchange system according to the present invention.

Figure 3 is a flow chart illustrating a missed call history guide service registration procedure of the exchange system according to the present invention.

4A is a flowchart illustrating a missed call history storing procedure using an operator PC in an exchange system according to the present invention, and (B) illustrates a missed call history guide procedure using an operator PC in an exchange system according to the present invention. Flowchart shown.

Explanation of symbols on the main parts of the drawings

10: exchange system 11: call processing block

12: voice service module 13, 14: subscriber terminal

20: operator PC 30: e-mail server

40: user PC

A feature of the present invention for achieving the object as described above, the process of registering the missed call history guide service to receive the service information for receiving the missed call history guide to create and store in a file for each service registered subscriber; Receiving an incoming caller contact information and storing missed call history information including a service registration time and a calling party number in a file for each service registration subscriber when an incoming call to a service registered subscriber occurs; It includes the step of guiding the missed call history information by e-mail at the mail sending time stored in the file for each service registered subscriber.

The missed call log guide service registration process may include: transmitting a guide message requesting input of missed call log guide service information when a service registration code is input; Receiving the missed call log guidance service information and storing it in an internal memory and transmitting it to an operator PC; The method may further include creating a file for each subscriber registered for the received missed call history guide service information and storing the file for each subscriber, on the hard disk, wherein the missed call log guide service information is an e-mail for guiding the missed call log. It includes an address and a mail sending time.

Further, the process of storing the missed call log information in a file for each service registered subscriber includes: checking whether an incoming call is an incoming call for a subscriber registered in the missed call log guide service; Transmitting a voice message indicating that the called party is absent when the incoming call is for the registered subscriber; Receiving calling party contact information necessary for guiding missed call history; Transmitting missed call log information including input caller contact information, service registration time, and caller phone number to the operator PC; And storing the received missed call log information in a file for each service registered subscriber, wherein the calling party contact information includes the contact phone number of the calling party necessary to guide the missed call log to the called party. Characterized in that it includes a contact request time.

Furthermore, the step of guiding the missed call log information by e-mail includes: searching for a mail sending time stored in a file for each service registered subscriber; Checking whether an operator PC time matches the mail sending time; If the operator PC time coincides with the e-mail sending time, characterized in that it further comprises the step of transmitting the missed call history information stored so far to the pre-registered e-mail address.

Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the accompanying drawings.

In the present invention, using the operator PC (Personal Computer) of the exchange system guides the incoming call history to the missed subscriber by e-mail (E-mail), the missed call history guidance service using the operator PC in the corresponding exchange system As shown in FIG. 2 of the accompanying drawings, a system configuration for an operator PC 20 that interworks with a switching system 10 using a Transmission Control Protocol / Internet Protocol (TCP / IP) protocol using a LAN (Local Area Network) And an e-mail server 30 connected to a network of the operator PC 20 to process e-mails, a subscriber terminal 13 equipped with an English mode for inputting e-mails, and a corresponding subscriber's missed call history. It is provided with a user PC 40 to be guided by mail.

Then, the switching system 10 transmits a call processing block 11 for performing an incoming call processing for the subscriber terminal 13 registered with the service and a calling subscriber terminal 14 that has attempted to receive a voice message indicating that the user is absent, or A voice service module 12 for registering a missed call log guidance service and sending a guide message for receiving caller contact information, wherein the memory can store an e-mail address and missed call log guide service information for each registered subscriber. (Not shown in the figure) should be assigned.

In addition, the operator PC 20 stores the missed call log information service information (e-mail address and mail sending time) and missed call log information transmitted from the call processing block 11 of the switching system 10. Write and save the file, search the stored file, and send the missed call log information to the registered e-mail address.

Referring to the missed call history guidance procedure using the operator PC 20 in the exchange system 10 according to the present invention configured as described above are as follows.

First, in order to receive the missed call log guidance service, the corresponding exchange system subscriber must register the missed call log guide service to the exchange system 10, which will be described in detail with reference to FIG. Is as follows.

When the subscriber of the switching system inputs a predetermined code for registering the missed call log guidance service using his terminal 13, the call processing block 11 of the switching system 10 registers the missed call log guidance service. After receiving the code (step S31), the voice service module 12 is interlocked to provide the corresponding service registration guide message (step S32).

That is, when the missed call history guidance service registration code is input in the call processing block 11, the service information for receiving the missed call history in the corresponding voice service module 12, that is, inputs an e-mail address and a mail sending time. The voice prompt message to be sent is sent to the subscriber station 13 through the call processing block 11 (step S33). Accordingly, the subscriber uses his terminal 13 to set an e-mail address and a mail sending time. It inputs (step S34).

Then, the call processing block 11 of the corresponding exchange system 10 stores the e-mail address and the e-mail sending time, which are the call history guidance service information input from the subscriber terminal 13, in the internal memory and to the operator PC 20. After transmitting (step S35), the operator PC 20 receives the e-mail address and the e-mail sending time, creates a file for each service registered subscriber, stores it in the hard disk (step S36), and then misses the call to the corresponding subscriber. The registration of the details guidance service will be terminated.

On the other hand, when the missed call history guidance service is registered by the above-described service registration procedure, the accompanying call history guide procedure using the operator PC 20 in the corresponding exchange system 10 is a diagram attached to Figure 4 (a) and (b) Detailed description with reference to) as follows.

When a predetermined incoming call occurs as an arbitrary network subscriber (i.e., originating subscriber) attempts to make a call using his terminal 14 (step S41), the call processing block 11 of the corresponding switching system 10 is internal. The memory is searched to determine whether the corresponding incoming call is for the subscriber registered in the missed call history guidance service (step S42).

At this time, when the incoming call is an incoming call for the registered subscriber, the call processing block 11 interlocks with the voice service module 12 and sends a voice guidance message to the calling subscriber that the incoming subscriber is absent (step S43). In order to guide the missed call log to the called party, the calling party sends information to the calling party, i.e., a voice guidance message requesting input of the calling party's contact phone number and the contact request time (step S44). .

Subsequently, the call processing block 11 transmits the calling party contact information input by the calling subscriber and the service registration time which is the current standard time of the switching system 10 to the operator PC 20. The call processing block 11 transmits the phone number of the terminal 14 used by the calling subscriber, that is, the calling party telephone number, including the calling party telephone number, which is received from the calling subscriber or internally confirmed by the calling subscriber. Step S45).

Accordingly, the operator PC 20 stores the calling party contact information, the service registration time, and the calling party telephone number, that is, the missed call log information transmitted from the call processing block 11 of the switching system 10, into a file for each service subscriber. It saves (step S46).

Here, the missed call log information is shown in Table 1 below, and the file for each registered service member has a structure including a plurality of missed call log information and missed call log guide service information as shown in Table 2 below.

Contact phone number Contact Request Time Service registration time Calling party number 450-2904 1999.06.28.12:00 1999.06.28.11:00 450-2904 450-2906 1999.06.28.13:00 1999.06.28.12:00 450-7359 … … … …

Subscriber number 450-0001 450-0002 … 450-9999 Email address abc@def.com def@ghi.net … uvw@xyz.co.kr Mail sending time 1999.06.28.14:00 1999.06.28.14:30 … 1999.06.28.14:50 Call History Call History 1 Call History 1 … Call History 1 Call History 2 Call History 2 … Call History 2 - Call History 3 … Call History 3 - Call History 4 … Call History 4 - - … … - - … Call History n

On the other hand, the operator PC 20 performs a storage operation for the missed call log information transmitted from the call processing block 11 and retrieves the mail sending time previously stored in the file for each service registered subscriber (step S47), It is checked whether the operator PC time matches the pre-registered mail sending time (step S48).

At this time, when the operator PC time matches the registered mail sending time, the operator PC 20 transmits the missed call history information registered so far to the pre-registered e-mail address through the e-mail server 30. (Step S49), the subscriber registered in the missed call history guidance service can check the e-mail attempted to reach the user by checking the e-mail from a remote location using the user PC 40, accordingly, the corresponding outgoing subscribers You can quickly respond to.

In addition, the embodiments according to the present invention are not limited to the above-described embodiments, and various alternatives, modifications, and changes can be made within the scope apparent to those skilled in the art.

As described above, the present invention receives the e-mail address and the e-mail sending time for guiding the missed call history, and stores the call log information received by the corresponding service registered subscriber after storing in a file for each service registered subscriber from the operator PC By storing in the service registration subscriber file, it is possible to guide the missed call history from the operator PC to the e-mail address registered at the mail sending time requested by the service registration subscriber.

In addition, the present invention is to guide the missed call history by e-mail from the operator PC at the specified mail sending time, it is possible to provide a low-cost missed call history guidance service without using any additional equipment, and at the same time registered subscribers Checks the call history at a remote location and can perform appropriate response and processing for outgoing subscribers who have attempted an incoming call.

Claims (6)

A process of registering a missed call log guide service for receiving service information for receiving missed call log information and creating and storing it as a file for each service subscriber; Receiving an incoming caller contact information and storing missed call history information including a service registration time and a calling party number in a file for each service registration subscriber when an incoming call to a service registered subscriber occurs; And a step of guiding the missed call log information by e-mail at a mail sending time stored in the file for each service registered subscriber. The method of claim 1, The missed call log guide service registration process may include: sending a guide message requesting input of missed call log guide service information when a service registration code is input; Receiving the missed call log guidance service information and storing it in an internal memory and transmitting it to an operator PC; Comprising the step of creating a service registration subscriber-specific file for the received missed call history guide service information and storing it on the hard disk. The method according to claim 1 or 2, The missed call history guidance service information, the missed call history guidance method using the operator PC in the exchange system, characterized in that it comprises an e-mail address and a mail sending time for receiving the missed call history. The method of claim 1, The process of storing the missed call log information in a file per service registered subscriber may include: checking whether an incoming call is an incoming call for a subscriber registered in the missed call log guide service; Transmitting a voice message indicating that the called party is absent when the incoming call is for the registered subscriber; Receiving calling party contact information necessary for guiding missed call history; Transmitting missed call log information including input caller contact information, service registration time, and caller phone number to the operator PC; And storing the received missed call log information in a file for each service registered subscriber. The method according to claim 1 or 4, The calling party contact information, the missed call history guidance method using the operator PC in the switching system, characterized in that it comprises the contact number and the call request time of the calling subscriber necessary to guide the missed call history to the called party. The method of claim 1, The step of guiding the missed call log information by e-mail includes: retrieving a mail sending time stored in a file for each service registered subscriber; Checking whether an operator PC time matches the mail sending time; And transmitting the missed call history information stored up to now to the registered e-mail address when the operator PC time matches the e-mail sending time.