JPH10215322A - Telephone system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a telephone system in which a telephone set is installed to every terminal equipment connected to a LAN and destination information relating to the called destination is displayed on a display part of the terminal equipment when a phone call is made. SOLUTION: In the telephone system 1, plural telephone sets T1-Tn and a public switched telephone network PSTN 5 are connected to an extension exchange 2 and the extension exchange 2 is connected to a server 3 of a LAN 4 to which plural terminal CL1-CLn are connected. The telephone sets T1-Tn are installed on set by one set corresponding to each of the terminal CL1-CLn of the LAN 4. When a call is made from an external line of the PSTN 5, the extension exchange 2 requests an input based on an extension number and a pushbutton(PB) tone of a caller ID. When the caller ID is transmitted, the extension exchange 2 allows display parts of the terminals CL1-CLn of the LAN 4 installed corresponding to the telephone sets T1-Tn of the extension IL1-ILn to display prescribed memo information such as a business message with a called destination together with personal information such as a destination name registered in advance corresponding to the registered caller ID as destination information.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a telephone system, and more particularly, to a telephone system which displays various kinds of information on a caller to improve usability.

[0002]

2. Description of the Related Art Conventionally, in a telephone, when a call is received, it is not possible to know who the caller is, and it is only possible to know who the caller is by calling.
It was inconvenient to use the phone.

However, recently, ISDN (Integrated S
(ervices Digital Network)
In this ISDN, it is possible to recognize who the caller is from the caller number as the incoming call information (JP-A-3-13551, JP-A 2-3-3).
No. 35521). In connection / exchange between extensions such as extension exchanges, it is possible to recognize who the caller is based on the dial number on the calling side (see Japanese Patent Application Laid-Open No. 1-143550).

[0004]

However, in such a conventional telephone system, it is possible to recognize who the other party is. Because it was in connection / exchange, it was not possible to recognize the other party from the general public line of the analog line, and even when using the general public line, who was the caller and how It is demanded that the user can know in advance what kind of business the phone is.

Recently, a LAN (Local Area Network) has recently been used.
k) has developed, and the internal exchange that exchanges internal and external
N, and a telephone system has emerged in which a telephone corresponding to a LAN terminal on a one-to-one basis is connected to the extension exchange.

Therefore, according to the first aspect of the present invention, the extension exchange requests an input of an extension number and a caller ID by a PB tone when a call is made from an outside line, and the registered caller ID is registered.
Along with personal information such as the name of the destination registered in advance in correspondence with the predetermined memo information such as the business with the destination,
By displaying it as destination information on the display unit of the LAN terminal installed corresponding to the extension telephone,
The information displayed on the display of the terminal shows who the callee is and what kind of business is involved with the callee, so that they can know in advance before answering the call, It is an object of the present invention to provide a telephone system with good usability that can perform a good telephone conversation and reduce a call time.

According to the second aspect of the present invention, a plurality of predetermined priorities, such as an answering level, an answering machine level, and a message sending level, are assigned to each of the destinations, so that the destination can be handled in accordance with the priority order. It is an object of the present invention to provide a telephone system that can be used more efficiently and more efficiently.

In the invention according to claim 3, when the priority order of the other party is the answering machine level, the answer level which can be selected by the other party is "call again", "call back" and "call back." Please prepare a multiple response level such as "Please specify a time." By doing so, it is possible to improve the convenience of using the telephone system by the other party, confirm the answer level selected by the other party on the content displayed on the display unit of the terminal, and respond appropriately. It is an object of the present invention to provide a telephone system which is more efficient and has good usability.

[0011] According to the fourth aspect of the present invention, when an answering message that has been recorded is heard, the other party who put the answering message is automatically notified that the answering message has been accepted. By doing so, it is possible to save the trouble of making a telephone call to confirm that the answering machine message has been received, and to confirm that the answering machine message has been heard by the other party, further improving the usability. It aims to provide a simple telephone system.

[0010]

According to a first aspect of the present invention, there is provided a telephone system, wherein a plurality of terminals having a display unit are connected to a server of a LAN connected to the server via a direct interface or via a LAN interface. A telephone system comprising: an extension exchange that is connected to accommodate an external line and a plurality of extensions; and a telephone that is connected to the extension of the extension exchange and that is installed in a one-to-one correspondence with the terminal, The server stores, for each extension of the telephone set corresponding to the terminal, personal information such as a name of a plurality of destinations and predetermined memo information such as a message between the destination and the destination information. Destination information storage means for storing the caller ID corresponding to the registered caller ID, and the registered caller I registered for each extension from the destination information storage means
And D for acquiring and outputting to the extension exchange, and searching for the destination information based on the registered caller ID, the extension exchange having at least a call destination to the destination. Voice storage means for storing voice guidance for requesting input of an extension number and a caller ID using a PB tone, and voice for acquiring and transmitting the voice guidance from the voice storage means when a call is received from the outside line. Output means, tone detecting means for detecting a PB tone sent from the other party, and the registered caller ID registered for each extension in the server based on the detection result of the tone detecting means. Make a request and collate the registered caller ID sent from the server with the caller ID sent from the destination and detected by the tone detecting means. Collating means for outputting a collation result to the server, and exchanging means for exchanging and connecting the outside line with the extension of the registered caller ID corresponding to the collation result based on the collation result of the collation means, The server, wherein the search means corresponds to the registered caller ID from the destination information storage means based on the registered caller ID sent from the collation means of the extension exchange. The above object is achieved by searching for destination information and displaying the searched destination information on the display unit of the terminal installed corresponding to the telephone having the registered caller ID. .

[0011] According to the above configuration, when an extension exchange receives a call from an outside line, the extension exchange requests the input of the extension number and the caller ID by the PB tone, and when the caller ID is sent, the call is transmitted. In addition to personal information such as the name of the destination registered in advance corresponding to the registered caller ID, predetermined memo information such as the business with the destination is installed corresponding to the extension telephone. Since the information is displayed on the display unit of the terminal of the current LAN as the destination information, it is displayed on the display unit of the terminal which of the called party and what kind of business is involved with the called party. Depending on the contents, it is possible to know in advance before answering the telephone, and it is possible to perform efficient telephone conversation and shorten the talk time. As a result, the usability of the telephone system can be improved.

In this case, for example, as set forth in claim 2, in the extension exchange, the voice storage means stores a response message for performing a predetermined voice response to the call from the destination. An answering machine function for storing a voice message from the other party as an answering machine message, wherein the other party information storing means stores the registered caller ID in a plurality of predetermined numbers such as an answering level, an answering machine level and a message sending level. The priority is given and stored, and the collating means comprises:
The priority of the registered caller ID is also collated, the connection between the outside line and the extension by the exchange means, the voice mail from the other party by the voice mail function of the voice storage means, and the voice Correspondence according to the priority, such as transmission of the correspondence message stored in the storage means by the voice output means, may be performed.

According to the above configuration, a plurality of predetermined priorities, such as an answering level, an answering machine level, and a message sending level, are assigned to each destination, so that a response can be made in accordance with the priority of the destination. , Making the telephone system more efficient and more usable.

Further, for example, as set forth in claim 3, in the extension exchange, the voice storage means is configured such that when the priority of the registered caller ID is the answering machine level, A predetermined corresponding message requesting that one answer level is selected from a plurality of answer levels by a PB tone as an answer requested to the call destination is stored, and the tone detecting means stores the PB to designate the answer level. Detects a tone and outputs it to the server. In the server, the destination information storage means stores character information for each answer level corresponding to the answer level, and the search means reads from the extension switch. Searching the character information corresponding to the answer level from the destination information storage means,
The searched character information may be displayed on the display unit of the terminal installed corresponding to the telephone having the registered caller ID.

According to the above configuration, when the priority of the other party is the answering machine level, the answer level that can be selected by the other party is "call again,""callback," and "time designation." Please prepare a multiple response level, such as "Please call me at.", So that the response level can be selected for the other party, and which response level the partner has selected and the details are displayed on the terminal display. , It is possible to improve the convenience of using the telephone system by the other party, and it is possible to confirm the answer level selected by the other party by the content displayed on the display unit of the terminal and take appropriate action, The telephone system can be made more efficient and more accessible.

Further, for example, as set forth in claim 4, in the extension exchange, the voice storage means further stores a notification message notifying that the answering message has been heard, and When the answering machine message stored in the means is heard, a call is made to the destination of the registered caller ID into which the answering message is put by the exchange means, and the voice output means is used for calling the destination of the voice storing means. The notification message may be output.

According to the above arrangement, when the user has been heard of an answering message that has been recorded, the other party that has entered the answering message is automatically notified that the answering message has been accepted. , Which eliminates the need to make a phone call to confirm that an answering machine message has been received, and allows the other party to confirm that the answering machine message has been heard, further improving the usability of the telephone system. Can be done.

[0018]

Preferred embodiments of the present invention will be described below in detail with reference to the accompanying drawings. It should be noted that the embodiments described below are preferred embodiments of the present invention, and therefore, various technically preferable limitations are added. However, the scope of the present invention is not limited to the following description. The embodiments are not limited to these embodiments unless otherwise specified.

FIGS. 1 to 5 show a first embodiment of a telephone system according to the present invention. FIG. 1 shows a telephone system 1 to which the first embodiment of the telephone system according to the present invention is applied.
FIG.

In FIG. 1, a telephone system 1 includes an extension exchange (PBX) 2, a plurality of telephones T1 to Tn connected to the extension exchange 2, and a connection between a server 3 and terminals CL1 to CLn as a plurality of clients. Done L
An AN (Local Area Network) 4 is provided, and the extension exchange 2 has an analog line PSTN (Public Switched).
Telephone Network (public telephone network) 5 is connected.

The telephones T1 to Tn are provided one by one corresponding to the terminals CL1 to CLn of the LAN 4, respectively.
An ordinary telephone, which has extensions IL1 to I
They are connected via Ln.

Each of the terminals CL1 to CLn is a normal terminal connected to the LAN 4, and is a CRT (Cathode Ray Tube).
ode Ray Tube) and other components required as other terminal devices.

As shown in FIG. 2, the extension exchange 2 includes a line I / F 11, an extension exchange function unit 12, and a DTMF function unit 1.
3, a voice guidance function unit 14, a recording function unit 15, a search function unit 16, a voice synthesis function unit 17, a server I / F function unit 18, and the like.

The line I / F 11 is connected to a line (external line) connected to the PSTN 2, and connects the PSTN 2 to the internal exchange 2.

The extension switching function unit (exchange means) 12 is connected to extensions IL1 to ILn.
2 is the extension number of the extension detected by the DTMF function unit 13 and the extension number of the extension number notified from the server I / F function unit 18.
Exchange / connection of L1 to ILn and external line and internal line IL1 to IL
n are connected and exchanged.

DTMF function section (tone detecting means) 13
Is connected to the line I / F 11 and is an external line PSTN5.
(Dual Ton) sent from the other party via
e Multifrequency) signal is detected and recognized, and output to the search function unit 16 and the extension switching function unit 12.

The recording function section (voice storage means) 15 stores various voice guidances and response messages in advance in, for example, a digital format, and sends the voice guidances and response messages from a destination connected to the PSTN 5 via the line I / F 11. Analog voice data (such as an answering machine message)
Answer me as

Under the control of the voice guidance function unit 14, the voice synthesis function unit 17 reads the digital voice guidance and response message stored in the recording function unit 15 and converts them into analog voice signals. Output to the voice guidance function unit 14. Also, the speech synthesis function unit 17
Can be set up as necessary, for telephones T1 to T1 of extensions IL1 to ILn.
When an analog voice signal from Tn or an external line is input via the voice guidance function unit 14, the analog voice signal is converted into a digital voice message or the like and stored in the recording function unit 15.

The voice guidance function unit 14 has a line I / F
11, connected to the recording function unit 15 and the voice synthesizing function unit 17, digital voice messages such as voice guidance and response messages stored in the recording function unit 15 are converted into analog voice signals by the voice synthesizing function unit 17. And sends it to the other party connected to the PSTN 5 via the line I / F 11, reads out the answering machine message stored in the recording function unit 15 in analog or digital form, The telephones T1 to Tn are converted to analog voice signals by the unit 17 and connected to the extensions IL1 to ILn via the extension switching function unit 12.
To send to. The voice guidance function unit 14 and the voice synthesis function unit 17 function as voice output means as a whole.

The search function section (collating means) 16 is a DTMF
DTMF data detected by the function unit 13 and the server I
It compares the caller ID and other data input from the server 3 via the / F function unit 18 and outputs the collation result to the server 3 via the server I / F function unit 18.

The server I / F function unit 18 is connected to the extension switching function unit 12 and the search function unit 16, and is also connected to the server 3, and exchanges data and commands with the server 3.

The extension exchange 2 is directly connected to the server 3 by a server I / F function unit 18, but as shown by a broken line in FIG. 3 may be connected.

As shown in FIG. 3, the server 3
It includes an I / F function unit 21, a search function unit 22, a data storage function unit 23, a terminal display function unit 24, a LAN I / F 25, and the like.

The PBX I / F function unit 21 is connected to the server I / F function unit 18 of the extension exchange 2 shown in FIG. 2 and exchanges data and commands with the server I / F function unit 18. Do.

Data storage function unit (destination information storage means)
Reference numeral 23 includes, for example, a hard disk and stores various data used by the terminals CL1 to CLn, which are clients of the server 3, and includes a user information storage area for storing user information. The data storage function unit 23 registers, in the user information storage area, for each of the terminals CL1 to CLn, which are clients, the caller ID of the other party who calls the telephones T1 to Tn of the terminals CL1 to CLn. ID information, and for each registered caller ID, destination information on the caller of the registered caller ID, for example, the name of the caller, the affiliation of the company or department of the caller, the call The personal information such as the telephone number of the caller and the memo information such as the business with the caller are stored.

The search function section (search means) 22 is a PBX
Based on a code (extension number, caller ID, etc.) input from the extension exchange 2 via the I / F function unit 21, a search is made for a destination information storage area of the data storage function unit 23, and corresponding to the code Information, and outputs the acquired destination information to the extension exchange 2 via the PBX I / F function unit 21. Each terminal CL is also output via the terminal display function unit 24.
1 to CLn for display output.

The terminal display function unit 24 transmits the destination information and various other information searched by the search function unit 22 to the LAN I / O.
Each terminal CL1-C connected to LAN4 via F25
The corresponding terminals CL1 to CLn among Ln are displayed and output.

The LAN I / F 25 is connected to the LAN 4, and each terminal CL connected to the LAN 4 via the LAN 4.
Send and receive commands and data with 1 to CLn.

Next, the operation of this embodiment will be described. The telephone system 1 has terminals CL1 to C connected to the LAN4.
Telephones T1 to Tn are installed for each Ln, and PSTN
5 is characterized in that when a call is received from a partner via the terminal 5, the partner information on the partner is displayed on the display units of the terminals CL1 to CLn.

That is, as shown in FIG. 4, when a call is received from the calling side to the representative of the extension exchange 2 (when there is a call), the extension exchange 2 activates the voice guidance function unit 14. The voice guidance for requesting the designation of the destination stored in the recording function unit 15 in advance, for example, "Please input the extension number of the destination using the PB button" is read out and converted to an analog voice signal. After conversion, the line I /
The call is transmitted to the calling side connected to PSTN 5 via F11.

When the calling side inputs the destination extension number by the PB button in response to the voice guidance and a DTMF signal is sent, the extension exchange 2 detects the extension number from the DTMF signal by the DTMF function unit 13. Then, the detected extension number is output to the server 3 as a digital code together with the search request.

When the search request is input from the extension exchange 2 together with the extension number, the server 3 searches the destination information storage area of the data storage function unit 23 based on the extension number, and responds to the extension number. A plurality of registered caller IDs that have been registered are acquired, and the acquired registered caller IDs (FIG. 4)
Then, a registration ID is displayed. ) Are all output to the extension exchange 2.

Upon receiving the registered caller ID from the server 3, the extension exchange 2 stores the received registered caller ID in the search function unit 16, activates the voice guidance function unit 14, and activates the caller. A voice guidance requesting an input operation using the PB button of the ID, for example, "Please input your registered ID with the PB button." Is transmitted to the calling side via the line I / F11.

When the calling side inputs a caller ID by the PB button in response to the voice guidance and a DTMF signal is sent, the extension exchange 2 sends the caller ID from the DTMF signal to the DTMF function unit 13. Then, the detected caller ID is transferred to the search function unit 16, and the search function unit 16 receives the caller ID input from the DTMF function unit 13 and the registered call received earlier from the server 3. The registered caller I that matches the received caller ID against the caller ID
D, the matching registered caller ID is stored in the server I
The server 3 is notified via the / F function unit 18.

When the server 3 is notified of the matched registered caller ID, the search function unit 22 causes the registered caller I to be notified.
D, retrieves the destination information storage area of the data storage function unit 23, obtains destination information corresponding to the registered caller ID, and transmits the obtained destination information from the terminal display function unit 24 to the LAN. Output to the terminals CL1 to CLn installed corresponding to the extensions IL1 to ILn of the extension numbers via the I / F 25 and the LAN 4, and the terminals CL1 to CLn are output.
The acquired destination information is displayed on the display unit of Ln.
As the destination information, for example, as shown in FIG.
The personal information such as the name, company name, and affiliation of the caller is displayed, and memo information is displayed. This memo information is not limited to one, and for example, as shown in FIG.
A plurality of pieces of memo information can be displayed as em1 and item2.

Therefore, the telephones T1 to T1 of the extension number
The operator of Tn determines who is the destination of the call based on the destination information displayed on the display units of the terminals CL1 to CLn installed in pairs with the telephones T1 to Tn, It is possible to know whether or not such a business exists, and it is possible to answer a call with the prior knowledge obtained. As a result, the usability of the telephones T1 to Tn can be improved and the call time can be shortened.

When the server 3 displays the destination information, the server 3 notifies the extension exchange 2 that the reception processing has been completed. When the extension exchange 2 receives the reception completion notification from the server 3, the extension exchange function unit 12 When the telephones T1 to Tn of the extension number designated by the calling side are called, and the telephones T1 to Tn of the extension number are off-hook, the extension lines IL1 to ILn are connected to the outside line to make a call. Between the telephone and the telephones T1 to Tn of the extension number.

Thereafter, when the call is completed and the line is disconnected, the extension exchange 2 detects that the line has been disconnected and notifies the server 3 that the call of the extension IL1 to ILn has been completed. When the server 3 receives a notification of the end of the call from the extension exchange 2 and updates the destination information during the call, the server 3 saves the updated content of the destination information in the data storage function unit 23 ( ), And the process ends.

That is, the operators of the telephones T1 to Tn request an update of the destination information during a call,
The PB tones corresponding to the updated contents are transmitted from the telephones T1 to Tn to the extension exchange 2. For example, when requesting deletion of item1 of a plurality of pieces of memo information, the operator, for example, presses the “* 1” PB button to the telephones T1 to Tn.
To cause the extension exchange 2 to transmit the PB tone corresponding to the PB button. When the extension exchange 2 receives the PB tone, it issues a request to delete the item 1 to the server 3, and the server 3 deletes the item 1 for which the terminal CL 1 to CLn has been deleted from the data storage function unit 23, and The screen content of the destination information displayed on the display units CL1 to CLn is updated to the content after deletion. It should be noted that the update of the destination information can be performed from the keyboard of the terminals CL1 to CLn, and can be performed at any time other than during the conversation by the telephone.

Therefore, while confirming the contents of the destination information on the display sections of the terminals CL1 to CLn,
By operating the n button, the destination information can be easily updated, and the usability of the telephone system 1 can be improved.

When a call is made from the calling side,
After a voice guidance requesting an input operation using the PB button of the caller ID, the caller ID is passed even after a predetermined time has elapsed.
Is not sent from the calling side, the extension exchange 2 operates in the same manner as a normal extension exchange.
When a call is made to the telephones T1 to Tn of the extensions IL1 to ILn of the previously notified extension number and the telephones T1 to Tn answer, the extension lines IL1 to ILn and the external line are connected.

FIGS. 6 to 9 show a telephone system according to a second embodiment of the present invention. The present embodiment is applied to a telephone system similar to the above-described first embodiment, and the description of the present embodiment uses the same reference numerals used in the first embodiment as they are. .

In the present embodiment, ranking is performed for each partner, and a response is made according to the rank.

In the telephone system 1 of the present embodiment, as the destination information stored in the destination information storage area of the data storage function unit 23 of the server 3, the personal information such as the caller name and the memo information are stored. In addition to memorizing, the rank (correspondence rank) of the response to the caller when a call is received from the caller (for example, a response level for responding to the incoming call, an answering machine for responding to the answering machine) It stores a level, a message level for sending a predetermined voice message to a destination, and the like. Further, the extension exchange 2 stores a corresponding voice message corresponding to the corresponding level in the recording function unit 15 thereof.

According to the telephone system 1 of the present embodiment,
As shown in FIG. 6, when a call is received from the calling side to the representative of the extension exchange 2 (when there is a call), the extension exchange 2
Activates the voice guidance function unit 14 and
In the same manner as in the embodiment, the voice guidance for requesting designation of the destination from the recording function unit 15, for example, "Please input the extension number of the destination using the PB button." After converting to a signal, the line I / F 11
To the calling side connected to the PSTN 5 via

When the calling side inputs the destination extension number by the PB button in response to the voice guidance and a DTMF signal is sent, the extension exchange 2 detects the extension number from the DTMF signal by the DTMF function unit 13. Then, the detected extension number is output to the server 3 as a digital code together with the search request.

When a search request is input from the extension exchange 2 together with the extension number, the server 3 searches the destination information storage area of the data storage function unit 23 based on the extension number, and responds to the extension number. A plurality of registered caller IDs registered and corresponding ranks stored corresponding to the registered caller IDs are obtained, and the obtained registered caller IDs are ranked by the corresponding ranks. All caller IDs (shown as rank-specific IDs in FIG. 6) are output to the extension exchange 2.

The extension exchange 2 has a ranking registered caller I
When D is received from the server 3, the received ranking registered caller ID is stored in the search function unit 16, and
Activate the voice guidance function unit 14 to request voice keyer input operation using the PB button;
For example, "Please input your registration ID with the PB button" is transmitted to the calling side via the line I / F11.

When the calling side inputs the caller ID using the PB button in response to the voice guidance and a DTMF signal is sent, the extension exchange 2 sends the caller ID from the DTMF signal to the DTMF function unit 13. Then, the detected caller ID is transferred to the search function unit 16, and the search function unit 16 receives the caller ID input from the DTMF function unit 13 and the ranking registration received earlier from the server 3. Caller I
If there is a ranked registered caller ID that matches the received caller ID in light of D, the server 3 notifies the server 3 of the matched ranked registered caller ID,
It is checked which rank of the ranking registered caller ID is the corresponding rank, that is, which rank of the answering level, the answering machine level, the message level, and the like.

When the server 3 receives the matched ranking registered caller ID, the server 3 acquires the destination information of the registered caller ID from the data storage function unit 23 and displays the corresponding terminals CL1 to CLn. Output to the unit.

When the rank of the registered caller ID is the answering machine level, the extension switchboard 2 operates the voice guidance function unit 14 and the answering machine message stored in the recording function unit 15 in advance, for example, "I have just imported it, please put a message after the dial tone." And convert it to an analog voice signal.
Send it to the calling side via F11. When a voice message is transmitted from the calling side in response to the answering machine message, the extension exchange 2 records and stores the voice message in the recording function unit 15 and stores the extension in the server 3 with the extensions IL1 to IL1.
Ln is notified that there is an answering machine recording and the answering machine registration number of the voice message is recorded.

When the server 3 receives the notification that there is an answering machine recording, as shown in FIG.
In addition to displaying the destination name, affiliation, telephone number, etc. having the same ID on the display unit of the terminals CL1 to CLn corresponding to n, there is a telephone call from the destination as memo information, Displays the answering machine registration number of the voice message recorded by answering machine.

Therefore, the operator of the terminals CL1 to CLn receives a call from the destination having the answering level corresponding to the answering level according to the display on the display of the terminals CL1 to CLn.
It is possible to know that the voice message is recorded and the voice mail registration number of the voice message recorded.

When the operator operates the PB buttons of the telephones T1 to Tn based on the display to make a call to the extension exchange 2 and makes an answering machine reproduction request specifying the answering machine registration number, the extension exchange 2 The voice message of the designated answer phone registration number is read out from the recording function unit 15 and transmitted to the requesting telephones T1 to Tn via the extension switching function 12.

Then, as shown in FIG. 8, the operator sends the recorded voice message to the telephone T1.
聞 く Tn, the user operates a predetermined PB button for notifying that the voice message has been heard, and the extension exchange 2 detects the reception of the PB tone from the telephones T1 to Tn.
It is determined that the answering voice message has been heard, and the called party recording the voice message is called via the line I / F 11. When the other party answers the call,
The extension switchboard 2 activates the voice guidance function unit 14, and a voice message indicating that the answering machine contents previously recorded in the recording function unit 15 has been heard, for example, "△△ Company ×
It is ×, but since I received the message of XX just before, I will call you back. And the like. It should be noted that, as described above, the determination that the voice message has been heard is made by the operator of the telephones T1 to Tn.
The operation is not limited to the operation of the B button, but may be, for example, the operation of the terminals CL1 to CLn, or may be performed by detecting that the answering message has been taken out from the recording function unit 15. Is also good.

Therefore, the extension IL receiving the answering machine
The operators 1 to ILn can notify the extension exchange 2 that the telephone answering machine has automatically received the answering machine and a subsequent response by a voice message without re-calling the telephone immediately. In addition to this, it is possible for the other party to recognize that the recorded voice message has been transmitted to the other party, so that the usability of the telephone system 1 can be further improved.

If the corresponding rank of the registered and registered caller ID that matches the received caller ID is the message level, the extension switchboard 2 operates as shown in the lower part of FIG. 14 to activate a voice message stored in the recording function unit 15 in advance, for example,
A message such as "I have just received it, and I will give you a call back" is sent to the calling side via the line I / F 11. When the extension exchange 2 has transmitted the above-mentioned voice message, the server 3 transmits the extension IL1 where the telephone was called to the server 3.
~ ILn is notified that there is a call, and server 3
As shown in FIG. 9, the display unit of the terminals CL1 to CLn installed corresponding to the extensions IL1 to ILn displays the destination name, affiliation, telephone number, and the like whose ID matches, As the memo information, the fact that there is a call from the other party and the date and time of the call are displayed.

If the corresponding rank of the registered registered caller ID that matches the received caller ID is the response level, the extension exchange 2 performs the same process as in the first embodiment.

FIGS. 10 to 12 are views showing a third embodiment of the telephone system of the present invention. In this embodiment,
The present embodiment is applied to a telephone system similar to that of the first embodiment. In the description of the present embodiment, the same reference numerals are used as in the first embodiment.

In this embodiment, when the corresponding rank of the calling side is the answering machine level, the calling side can select the answer level.

In the telephone system 1 of the present embodiment, similarly to the second embodiment, the outgoing call is stored as the destination information stored in the destination information storage area of the data storage function unit 23 of the server 3. In addition to storing personal information such as the name of the caller and memo information, the rank of the caller when the call is received (correspondence rank), for example, responding to the incoming call The answer level, the answering machine level for answering by answering machine, the message level for sending a predetermined voice message to the other party, and the like are stored. Further, the extension exchange 2 stores a corresponding voice message corresponding to the corresponding level in the recording function unit 15 thereof. In particular, as an answering machine message at the time of the answering machine level, an answering machine message for selecting an answer level, for example, "Please press the corresponding PB tone after the message because it is just imported. 1: Call again.
2: Please call back. 3: Please call at the designated time. And the like.

According to the telephone system 1 of the present embodiment,
As shown in FIG. 10, when a call is received from the calling side to the representative of the extension exchange 2 (when there is a call), the extension exchange 2
Activates the voice guidance function unit 14 and
In the same manner as in the embodiment, the voice guidance for requesting designation of the destination from the recording function unit 15, for example, "Please input the extension number of the destination using the PB button." After converting to a signal, the line I / F 11
To the calling side connected to the PSTN 5 via

When the calling side inputs the extension number of the other party using the PB button in response to the voice guidance and a DTMF signal is sent, the extension exchange 2 detects the extension number from the DTMF signal by the DTMF function unit 13. Then, the detected extension number is output to the server 3 as a digital code together with the search request.

When a search request is input from the extension exchange 2 together with the extension number, the server 3 searches the destination information storage area of the data storage function unit 23 based on the extension number, and responds to the extension number. A plurality of registered caller IDs registered and corresponding ranks stored corresponding to the registered caller IDs are obtained, and the obtained registered caller IDs are ranked by the corresponding ranks. The caller ID (indicated as a rank-specific ID in FIG. 10) is output to the extension exchange 2.

[0086] The extension exchange 2 has a ranking registered caller I
When D is received from the server 3, the received ranking registered caller ID is stored in the search function unit 16, and
Activate the voice guidance function unit 14 and caller ID
A voice guidance requesting an input operation using the PB button is sent to the calling side via the line I / F 11, for example, "Please input your registration ID using the PB button."

When the calling side inputs the caller ID using the PB button in response to the voice guidance and a DTMF signal is sent, the extension exchange 2 transmits the caller ID from the DTMF signal to the DTMF function unit 13. Then, the detected caller ID is transferred to the search function unit 16, and the search function unit 16 receives the caller ID input from the DTMF function unit 13 and the ranking registration received earlier from the server 3. Caller I
If there is a ranked registered caller ID that matches the received caller ID in light of D, the server 3 notifies the server 3 of the matched ranked registered caller ID,
It is checked which rank of the ranking registered caller ID is the corresponding rank, that is, which rank of the answering level, the answering machine level, the message level, and the like.

When the server 3 receives the matched ranking registered caller ID, the server 3 acquires the destination information of the registered caller ID from the data storage function unit 23 and displays the corresponding terminals CL1 to CLn. Output to the unit.

If the rank of the registered caller ID is the answering machine level, the extension exchange 2 operates the voice guidance function unit 14 to select the answer level stored in the recording function unit 15 in advance. An answering machine message, for example, "PB
Press the tone after the message. 1: I will call again. 2: Please call back. 3: Please call at the designated time. "Into an analog audio signal,
It is sent to the calling side via the line I / F11.

When a voice message is sent from the calling side in response to the answering machine message, the extension exchange 2
The voice message is recorded and stored in the recording function unit 15,
Thereafter, when a PB tone specifying an answer level is transmitted, a process corresponding to the PB tone is performed.

That is, the extension exchange 2 has, for example, "1: call again" as the answer level, or
When a PB tone designating “2: Call back,” is transmitted, a code indicating the answer level is output to the server 3, and the server 3 displays a display corresponding to the answer level indicated by the code, The extensions IL1 to I of the calling side
The information is displayed on the display units of the terminals CL1 to CLn corresponding to Ln. As the contents of this display, if the answer level is "1: call again", for example, as shown in FIG. In addition to the display, the memo information corresponds to the above-mentioned answer level such as a call from the other party and a call.

Accordingly, the operator of the terminals CL1 to CLn receives a call from the destination having the answering level corresponding to the answering level according to the display on the display unit of the terminals CL1 to CLn.
It is possible to know the answer level and the contents of the other party.

The answer level selected by the calling side is
If "3: Call us at the specified time", as shown at the bottom of FIG. 10, a guidance message for guiding the specified time, for example, "Then, input the specified time according to the following. Please put the date and 0 before the single digit, then enter * and continue to input the designated time. "And convert it to an analog voice signal, and then through the line I / F11. To the calling party.

When a PB tone for designating a time is transmitted from the calling side in accordance with the above-mentioned guidance message, the extension exchange 2 detects and recognizes the PB tone in the DTMF function unit 13 and converts the PB tone into the server 3 as a code. Output to
As the PB tone, for example, 10:00 on April 1
When specifying the minute, “0401 * 1000” is input, and the PB tone is detected by the DTMF function unit 13 and output to the server 3.

When a code designating the time of the telephone is input from the extension exchange 2, the server 3 decodes the code, and sets up the terminal corresponding to the extensions IL1 to ILn designated by the calling side. FIG. 12 shows the display of CL1 to CLn.
As shown in the above, personal information such as the name of the destination, affiliation, telephone number, etc. is displayed, and there is a call from the destination as memo information. For example, a call is requested at 10:00 on April 1. And the like corresponding to the above answer level.

Therefore, the operator of the terminals CL1 to CLn receives a call from a partner whose response rank is at the absence level by the display on the display unit of the terminals CL1 to CLn, and the partner receives the telephone at the designated time as the answer level. A desired effect is selected, the designated time can be known, and the request of the other party can be recognized, and appropriate action can be taken.
As a result, the usability of the telephone system 1 can be further improved.

As described above, the invention made by the present inventor has been specifically described based on the preferred embodiments. However, the present invention is not limited to the above, and various modifications can be made without departing from the gist of the invention. It goes without saying that it is possible.

[0087]

According to the telephone system of the first aspect of the present invention, when a call is received from an outside line, the extension exchange requests the input of the extension number and the caller ID using the PB tone, and the caller receives the call. When the ID is sent, the personal information such as the name of the other party registered in advance corresponding to the registered caller ID and the predetermined memo information such as the business with the other party are stored in the extension. Is displayed on the display unit of the LAN terminal installed corresponding to the telephone of the other party as the destination information, so who is the destination of the call and what kind of business is required with the destination The contents displayed on the display unit of the terminal allow the user to know in advance before answering the call, thereby enabling efficient telephone conversation and shortening the call time. As a result, the usability of the telephone system can be improved.

According to the telephone system of the second aspect of the present invention, a plurality of predetermined priorities such as an answering level, an answering machine level, and a message sending level are assigned to each destination. Can respond
The telephone system can be made more efficient and more accessible.

According to the telephone system of the third aspect of the invention, when the priority of the other party is the answering machine level, the answer level that can be selected by the other party is "call again." Please provide multiple response levels such as "Please call me at a specified time." And select the response level for the other party, and also indicate which answer level the partner has selected and its contents Of the telephone system by the other party can be improved, and the answer level selected by the other party can be confirmed by the content displayed on the display of the terminal, and the appropriate , And the telephone system can be made more efficient and usable.

According to the telephone system of the fourth aspect of the present invention, when an answering message that has been recorded is heard,
Automatically notifies the other party who put the answering machine message that the answering machine message has been received,
This eliminates the need to make a phone call to confirm that the answering machine message has been received, and also allows the other party to confirm that the answering machine message has been heard, further improving the usability of the telephone system. be able to.

[Brief description of the drawings]

FIG. 1 is a schematic configuration diagram of a telephone system to which a first embodiment of a telephone system according to the present invention is applied.

FIG. 2 is a detailed block configuration diagram of the extension exchange in FIG. 1;

FIG. 3 is a detailed block diagram of the server shown in FIG. 1;

FIG. 4 is a flowchart showing exchange processing by the telephone system of FIG. 1;

FIG. 5 is a diagram showing an example of destination information displayed on a terminal installed corresponding to the extension telephone at the destination in the exchange processing by the telephone system of FIG. 1;

FIG. 6 is a flowchart showing an exchange process by the telephone system to which the second embodiment of the telephone system of the present invention is applied.

7 is a diagram showing an example of destination information displayed on a terminal installed corresponding to the extension telephone at the telephone destination in the exchange processing of FIG. 6;

8 is a flowchart showing a message sending process to the other party who performed the answering machine when the answering machine was heard when the answering machine was present in the exchange process of FIG. 6;

9 is a diagram showing another example of the destination information displayed on the terminal installed corresponding to the extension telephone at the destination in the exchange processing of FIG. 6;

FIG. 10 is a flowchart showing exchange processing by the telephone system to which the third embodiment of the telephone system of the present invention is applied.

11 is a diagram showing an example of destination information displayed on a terminal installed corresponding to the extension telephone at the destination in the exchange processing of FIG. 10;

FIG. 12 is a diagram showing another example of the destination information displayed on the terminal installed corresponding to the extension telephone at the destination in the exchange processing of FIG. 10;

[Explanation of symbols]

 Reference Signs List 1 telephone system 2 extension switch 3 server 4 LAN 5 PSTN T1 to Tn telephone CL1 to CLn terminal I / F11 line 12 extension switching function unit 13 DTMF function unit 14 voice guidance function unit 15 recording function unit 16 search function unit 17 voice synthesis function Unit 18 Server I / F Function Unit 21 PBX I / F Function Unit 22 Search Function Unit 23 Data Storage Function Unit 24 Terminal Display Function Unit 25 LAN I / F

──────────────────────────────────────────────────の Continued on the front page (51) Int.Cl. ⁶ Identification code FI H04M 11/00 303 H04L 11/00 310C H04Q 3/58 105

Claims (4)

[Claims] 1. An extension exchange, which is connected to a server of a LAN connected to a plurality of terminals having a display unit and a server via a direct interface or via a LAN interface and accommodates an outside line and a plurality of extensions, Connected to the extension of the extension exchange, and one-to-one to the terminal
And a telephone set corresponding to the terminal, wherein the server has personal information such as a name of a plurality of destinations for each extension of the telephone set corresponding to the terminal. A destination information storage unit for storing predetermined memo information such as a business message with the destination as destination information in association with a registered caller ID; and for each extension from the destination information storage unit. The registered caller ID registered
And output to the extension exchange, and search means for searching for the destination information based on the registered caller ID, wherein the extension exchange has at least the extension of the call destination to the destination. Voice storage means for storing voice guidance for requesting input of a number and a caller ID by a PB tone; and voice output for acquiring and transmitting the voice guidance from the voice storage means when a call is made from the outside line. Means, a tone detecting means for detecting a PB tone sent from the destination, and a request for the registered caller ID registered for each extension to the server based on a detection result of the tone detecting means. And comparing the registered caller ID sent from the server with the caller ID sent from the other party and detected by the tone detecting means. Collating means for outputting a collation result to the server, and exchanging means for exchanging / connecting the outside line with the extension of the registered caller ID corresponding to the collation result based on the collation result of the collation means. The server, wherein the search unit is configured to determine the destination corresponding to the registered caller ID from the destination information storage unit based on the registered caller ID transmitted from the collation unit of the extension exchange. A telephone system that searches for destination information and displays the searched destination information on the display unit of the terminal installed corresponding to the telephone having the registered caller ID. 2. The extension switchboard, wherein the voice storage means comprises:
A corresponding message for performing a predetermined voice response to the call from the other party is stored, and an answering function for storing the voice from the other party as an answering message is provided, and the other party information storage unit is The registered caller ID
A predetermined plurality of priorities such as an answering level, an answering machine level, a message sending level, etc. are assigned and stored. The collating means also collates the priorities of the registered caller IDs. Connection between the outside line and the inside line,
Performing a response in accordance with the priority such as an answering machine of the voice from the other party by the answering function of the voice storage means and sending of the corresponding message stored in the voice storage means by the voice output means. Claim 1.
The telephone system as described. 3. The extension switchboard, wherein the voice storage means comprises:
When the priority of the registered caller ID is the answering machine level, selecting one answer level from a plurality of answer levels by the PB tone as the answer requested by the other party to the call destination. Storing a predetermined corresponding message to be requested, the tone detecting means detecting a PB tone designating the answer level and outputting it to the server;
The server, wherein the destination information storage means stores character information for each answer level corresponding to the answer level,
The search means searches the destination information storage means for the character information corresponding to the answer level from the extension exchange, and installs the searched character information corresponding to the telephone of the registered caller ID. 3. The telephone system according to claim 2, wherein the information is displayed on the display unit of the terminal. 4. The extension switchboard, wherein the voice storage means comprises:
A notification message notifying that the answering message has been heard is further stored, and when the answering message stored in the voice storage means is heard, the answering message is inserted by the exchange means. 4. The telephone system according to claim 2, wherein a call is made to a destination of the registered caller ID, and the notification message of the voice storage unit is output by the voice output unit.