KR20010000593A - Goods purchase satisfaction report system and Method for internet service the same - Google Patents

Abstract

PURPOSE: A system for satisfaction survey of purchased goods is provided to perform a satisfaction survey on a commodity purchased over the internet, and offer a reference data on the purchase satisfaction to other internet users. CONSTITUTION: A system for satisfaction survey of purchased goods comprises a commodity purchaser data collector(210), a satisfaction survey participation requester(220), a satisfaction survey analyzer(230), and a survey result provider(240). The commodity purchaser data collector(210) collects commodity purchasers and purchase related data from internet shopping malls(200), and stores the collected data at a first database(250). The satisfaction survey participation requester(220) sends e-mails for participating in the satisfaction survey event to the purchasers stored in the first database(250). The satisfaction survey analyzer(230) collects and analyzes the response messages from the participants, and stores the analysis result at a second database(260). The survey result provider(240) transmits a satisfaction survey result on a corresponding commodity to a requester.

Description

Good purchase satisfaction report system and method for internet service the same}

The present invention relates to an Internet service system and a method of operating the same. Particularly, the present invention relates to a system and method for providing a product purchase satisfaction survey for investigating purchase satisfaction of a product purchased through the Internet so that the next purchaser can refer to the product. It is about.

Recently, with the appearance of TV home shopping and internet shopping malls, it is common to see that the shopping culture is changing dramatically.

In the case of TV home shopping, it is a very convenient way of shopping because you only need to ask for a product you want to buy while watching and listening to the product description. The number of users is increasing due to the advantage of being able to shop while watching.

In addition, these shopping methods are delivered to the home by simply informing the shopping mall operators about their products through a telephone or a computer, thereby reducing the burden of having to carry heavy loads.

However, the shopping method as described above reduces the three-dimensional feeling of the product, so when you receive the product directly, you may feel that the price is set too high compared to the product, and you may feel various service dissatisfaction such as delay in delivery due to the logistics system. have.

An object of the present invention is to investigate the purchase satisfaction of the product purchased through the Internet from consumers to solve the above problems by providing a product purchase satisfaction survey providing system so that the next purchaser can refer to the product and the Internet service of the system To provide a way.

In addition, another object of the present invention to provide a method and system for operating an Internet shopping mall for distributing a portion of the operating profit generated by the product sales agency services on the Internet to a company that provides an e-mail service.

1 is a network configuration including a system for providing a product purchase satisfaction survey according to the present invention.

2 is a diagram illustrating a request and a providing relationship between a buyer, an internet shopping goods operator, and a system for providing a product purchase satisfaction survey according to the present invention.

Figure 3a is a block diagram of a product purchase satisfaction survey providing system according to the present invention.

3B and 3C show the first and second databases shown in FIG. 3A.

4 is a flowchart illustrating a system for providing a product purchase satisfaction survey according to the present invention.

5A is a diagram illustrating an internet web page provided to a buyer by an internet shopping mall operator affiliated with a product purchase satisfaction survey providing system according to the present invention.

Figure 5b is a view showing the Internet web page provided to the affiliated Internet shopping mall server operator in the product purchase satisfaction server according to the present invention.

6 is a network diagram including an Internet shopping mall server according to the present invention.

7 is a diagram illustrating a request and provision relationship between an e-mail providing service company, a buyer, a sales representative requesting company, and an Internet shopping mall operating server according to the present invention.

8A is a block diagram of an internet shopping mall operating server according to the present invention;

8B and 8C show the first and second databases shown in FIG. 8A.

9 is a flowchart illustrating an internet shopping mall operating server according to the present invention.

10A, 10B, and 10C are diagrams illustrating web pages serving a shopper in an Internet shopping mall server according to the present invention.

The product purchase satisfaction survey providing system of the present invention for achieving the above object is a product purchase satisfaction survey providing system connected to the Internet shopping mall operation server and the buyer computer via the network, the product buyer and product purchase related information from the Internet shopping mall server And a product purchase satisfaction participation request delivery unit for requesting the product purchaser to participate in the satisfaction survey on the purchased product based on the first database, and the product buyer to the purchased product based on the first database. The product purchase satisfaction survey processing unit for processing the purchase satisfaction survey result from the response result when the request for participation in the satisfaction survey for the survey is reflected, the second database and the internet established according to the result processed through the product purchase satisfaction survey processing unit shopping mall When the purchase satisfaction reading request for the corresponding product is received through the operation server, a product purchase satisfaction survey result providing unit for transmitting the satisfaction survey result for the corresponding product with reference to the second database is provided in response.

The Internet service method of the product purchase satisfaction survey providing system of the present invention for achieving the above object is the Internet shopping mall operating server and the Internet service method of the purchase satisfaction survey providing system connected to the buyer computer and the network, the Internet shopping mall operating server Receiving a product buyer and a product purchase related information from the user, building a first database, requesting the product buyer to participate in a satisfaction survey on the purchased product based on the first database, In response to the request for participation in the satisfaction survey for the purchased product, building a second database reflecting the response result; and receiving the purchase satisfaction viewing request for the corresponding product through the Internet shopping mall server, in response to the second data. See base And transmitting a result of the satisfaction survey for the product.

The Internet shopping mall server of the present invention for achieving the above another object is a buyer computer, an e-mail providing service server and the Internet shopping mall server connected via a network with the computer of the company requesting the sales agent, the delivery from the company requesting the sales agent A first database constructed by using information on each product received, a product display service processing unit for displaying a product on the homepage for a set period of contents of each product based on the first database, and the homepage When the purchase intention of a product is communicated from the buyer's computer, the buyer information and the information about the product are transmitted to the computer of the company requesting the sales agent so that the company requesting the sales agent can directly market the product to the buyer. Purchase Incident Processing Unit And a predetermined rate is transferred to the account of the e-mail providing service provider registered by the buyer when the sale completion result is transmitted from the second database constructed by using the buyer information and the information on the corresponding product and the computer of the company requesting the sales agent. And a sales result processing unit for allocating the operating profit by the electronic payment method.

The method of operating the Internet shopping mall server of the present invention for achieving the above another object is a sales agent in a method of operating a shopper computer, an e-mail providing service server, and an internet shopping mall server connected through a network with a computer of a company requesting a sales agent. Constructing a first database by using information about each product received from a company that has requested the product; and displaying a product through a homepage for a set period of contents of each product based on the first database; When the purchase intention of a product is communicated from the buyer computer through the homepage, the computer of the company requesting the sales agent with the buyer information and information about the product so that the company requesting the sales agent can directly market to the buyer. Transfer to and 2nd day Establishing a database and distributing the sales profit by an electronic payment method at a predetermined rate to an account of an e-mail service provider registered by the buyer when the sales completion result is transmitted from the computer of the company requesting the sales agent. do.

Hereinafter, the present invention will be described in detail with reference to the accompanying drawings.

1 is a diagram illustrating a network configuration including a server for providing a product purchase satisfaction survey according to the present invention, wherein purchaser computers 100a and 100b and a purchase satisfaction report (PSR) (200a-1,200b-) are shown in FIG. 1) Internet shopping mall servers 200a and 200b having a link and a product purchase satisfaction survey providing server 300 providing a PSR are connected to each other through the Internet.

When the purchaser purchases a product from the Internet shopping mall server 1 (200a) or 2 (200b) through the purchaser computer 1 (100a) or 2 (100b) in the state connected through the Internet as described above, the Internet shopping server 1 (200a) that sold the product Or 2 (200b) transmits the product purchaser and the product related information to the product purchase satisfaction survey providing server 300. Then, the product purchase satisfaction survey providing server 300 transmits an e-mail containing the contents of the purchase satisfaction participation request to the buyer based on the information provided, and a message in response to the purchase satisfaction survey is transmitted from the buyer computers 100a and 100b. If necessary, it is processed and databased to show the results of purchasing satisfaction surveys when requested. When the purchaser requests to view the result of the purchase satisfaction survey through the Internet shopping mall server 200a or 200b, that is, if the link display allowed by the product purchase satisfaction survey providing server is selected, the purchase satisfaction survey result is transmitted to the buyer. . 2 shows a request and a providing relationship between the purchaser computer 100, the internet shopping goods server 200, and the product purchase satisfaction survey providing server 300.

Referring to Figures 3a, 3b, 3c looks at in detail the product purchase satisfaction survey providing server according to the present invention.

The product purchase satisfaction survey providing server according to the present invention includes a product buyer information collecting unit 210, a product purchase satisfaction participation request delivery unit 220, a product purchase satisfaction survey processing unit 230, and a product purchase satisfaction survey result providing unit 240. It is provided.

The product purchaser information collecting unit 210 collects the product purchaser and the product purchase related information from the affiliated internet shopping mall server 200 to construct the first database 250 as shown in FIG. 3B. The product purchase satisfaction participation request delivery unit 220 transmits an e-mail including contents for requesting the product purchaser to participate in the satisfaction survey on the purchased product based on the first database 250. The product purchase satisfaction survey processing unit 230 processes the product purchase satisfaction survey result to be reflected from the response message when the product buyer responds to the request for participation in the satisfaction survey on the purchased product, thereby constructing a second database 260 as shown in FIG. 3C. do. The product purchase satisfaction survey result providing unit 240 transmits a satisfaction survey result for the corresponding product with reference to the second database when a request for viewing the purchase satisfaction of the corresponding product is received through the internet shopping mall server 200.

With reference to Figure 4 let's look at the operation of the product purchase satisfaction survey providing system according to the present invention.

First, when product buyers and product purchase related information are collected from the internet shopping mall server 200, the product buyer information collecting unit 210 constructs a first database by appropriately processing the received information (S1). At this time, the Internet shopping mall server 200 asks in advance whether to participate in the product purchase satisfaction survey so as to transmit only the data about the members who are interested in participating.

Based on the first database 250 constructed as described above, the product purchase satisfaction participation request delivery unit 220 sends an e-mail including the contents of the purchase satisfaction survey participation request to the product purchaser 100 (S2). The point at which the e-mail is sent is to be sent within a certain period after the goods arrive. In addition, the e-mail should include text or pictures that can be linked to a server participating in the purchase satisfaction survey.

When the buyer communicates the purchase satisfaction survey through the e-mail sent as described above, that is, when the user accesses the product purchase satisfaction survey providing system 300 by clicking on a link phrase or a picture, the product purchase satisfaction survey processing unit 230 is predetermined. The purchase satisfaction survey related web page composed of items is transmitted to the buyer computer 100 that has communicated the intention to participate. When the response to the purchase satisfaction survey is delivered through the purchase satisfaction survey related web page, the response is stored, and the second data is processed to be reflected in the previous purchase satisfaction survey results for the product through the stored survey satisfaction contents. The base 260 is constructed (S3). At this time, the second database 260 is processed so that the purchase satisfaction survey results can be provided for each overall average, gender, age, and price. In addition, the survey results can be provided when at least 20 responses to the purchase satisfaction survey participation request have been collected.

As such, when the second database 260 is established, the product purchase satisfaction survey result providing unit 240 allows a link to the Internet shopping mall server 200 for the product of which the purchase satisfaction survey has been conducted. Thus, when another purchaser requests to view the purchase satisfaction survey result for the corresponding product through the webpage of the internet shopping mall server 200, the second purchaser refers to the second database 260 and transmits the purchase satisfaction survey result to the requested purchaser computer. (S4).

5A is a diagram illustrating an internet web page provided to a purchaser by the internet shopping mall server 200. The figure linked to the product purchase satisfaction server is shown in a dotted circle so that the purchase satisfaction survey result can be displayed next to the product where the product purchase satisfaction is investigated. In addition, when the linked picture is selected, the product purchase satisfaction report is opened in a new window next to it.

FIG. 5B is a diagram illustrating an internet web page provided to an internet shopping mall server operator by a product purchase satisfaction server 300 according to the present invention. FIG. 5B may show a product purchase satisfaction survey result by gender, age, age, and price. Indicates.

As described above, the product purchase satisfaction survey providing system and the Internet service method according to the present invention can provide a guideline by providing a purchase satisfaction survey result when a consumer purchases an item from an internet shopping mall, and sells to an affiliated company. Make it possible to discover service improvements for the product.

6 is a diagram illustrating a network configuration including an Internet shopping mall server according to the present invention, wherein the e-mail providing service servers 400a, 400b, and 400c, buyer computers 500a, 500b, and 500c, and a sales agent requesting company are shown. The computer 600 and the Internet shopping mall operating server 700 are connected to each other through the Internet.

In the connected state as above, the Internet shopping mall operation server 700 receives the information on the goods from the sales representative requesting company 600 and builds a database. Based on the database, the contents of each product are displayed through its homepage. When the intention to purchase a product is transmitted from one of the buyer computers 500a / 500b / 500c with respect to the displayed products, the Internet shopping mall server 700 directly markets the buyer at the company 600 that has requested the sales of the product. The buyer information and the information on the goods are transmitted to the computer 600 of the agency requesting agency so as to be possible. The sales representative requesting company 600 provided with the purchaser information and the corresponding product information directly calls the buyer based on the provided information and makes a telemarketing requesting a payment method or a delivery place. When the sale is made in this manner, the sales agent requesting company 600 notifies the internet shopping mall server 700 that the sale is completed. Then, the Internet shopping mall server 700 grasps the registered e-mail of the buyer and distributes the operating profit to the account of the e-mail providing service company 400a / 400b at a predetermined rate by the electronic payment method. FIG. 7 shows a request and provision relationship between an e-mail providing service server 400, a buyer computer 500, a sales representative requesting company computer 600, and an internet shopping mall server 700 according to the present invention.

Referring to Figure 8a looks at the Internet shopping mall server according to the present invention.

The Internet shopping mall server according to the present invention includes a product information collecting unit 610, a product display service processing unit 620, a purchase occurrence processing unit 630, a sales result processing unit 640, and a first 650 and a second database 660. ).

The product information collecting unit 610 builds a first database 650 as shown in FIG. 8B by using information about each product received from the company 600 requesting the sales agent. The commodity display service processor 620 displays the contents of each commodity through the homepage for a set period based on the first database 650. When the purchase intention processing unit 630 transmits a purchase intention about a product from the purchaser computer 500 through the homepage, the buyer information and the corresponding information may be directly marketed to the purchaser 500 by the company 600 requesting the sales agent. The information about the goods is transmitted to the computer 600 of the company requesting the sales agent, and the second database 660 as shown in FIG. 8C is constructed using the buyer information and the information about the goods. When the sales completion result is transferred from the computer 600 of the company requesting the sales agent, the sales result processing unit 640 sends the operating profit to the account of the e-mail service provider 400 registered by the buyer at a predetermined rate by the electronic settlement method. Allocate

Referring to Fig. 9, the operation of the Internet shopping mall server according to the present invention.

First, the product information collecting unit 610 builds a first database 650 by using information about each product received from the company 600 requesting the sales agent (S11). At this time, the information provided for each product should be provided with the product price, photographs, voice, manufacturers, sales limited quantity.

Based on the first database 650 constructed by receiving the product information from the sales agency requesting company 600 as described above, the product display service processor 620 displays the product information through the homepage for the set period (S12). ) In this case, when the buyer 500 selects a product, a voice description corresponding to the product may be provided. In addition, the product display period is approximately 3 to 5 days depending on the quantity, and a variable discount rate is applied every day after the set sales period. Whenever the intention to purchase a product is communicated, the reduced amount is displayed, and when all the prepared quantity is sold, the acceptance is rejected.

When the purchase intention for any one product is transmitted from the purchaser 500 registered as a member during the product exhibition through the homepage, the purchase product and the buyer information are transmitted to the sales representative requesting company computer 600 in real time. At this time, the purchaser information is provided by inputting the current telephone number when the product purchase is selected.

After providing the purchase occurrence information to the merchandise sales representative requesting company 600 as described above, when the sales completion information received from the merchandise sales representative requesting computer (600) is received, the purchaser 500 registers the mail service through an e-mail. Identifying the provider to be provided, and distributes the operating profit to the account of the identified e-mail service provider 400 of the buyer 500 by an electronic payment method. Here, the distribution method may be made whenever a purchase occurs, or may be distributed after accumulating for one week or one month.

FIG. 10A is a diagram illustrating a web page serving a shopper 500 in an internet shopping mall server 700 according to the present invention. For example, a case in which a company 600 requesting a product sales agency is a TV home shopping company is illustrated. In the drawing, a part of the content broadcast through the TV is edited to be expressed in full screen, and the text is moved from the right side to the left side to introduce the product. In addition, the entry price, today's price and tomorrow's price are displayed to show that the discount rate is applied variably. The remaining quantity is displayed so that the purchase timing of the buyer can be determined. And although not expressed in relation to the page, it is possible to introduce the product to the buyer in more detail by providing a voice explanation when the product is displayed on the screen.

FIG. 10B illustrates a window in which a purchaser 500 asks for a payment method so that when the purchaser 500 decides to purchase a product through the homepage of the Internet shopping mall company 700, the payment method may be determined after making a payment through the homepage or receiving a direct call. It is shown.

FIG. 10C illustrates that a buyer 500 may consult with an e-mail as soon as they want to consult a product having a purchase intention based on information provided from a homepage of an internet shopping mall company 700.

As described above, in the Internet shopping mall system and the operating method according to the present invention, a mail service provider, a product sales agency requesting company, and an internet shopping mall operator can all create new added values through their members. And further, each vendor will benefit its buyers by providing better quality services to its members through the operating profits generated.

The product purchase satisfaction survey providing system and the Internet service method according to the present invention can have a confidence in the Internet shopping mall from the consumer, the consumer can receive a higher quality service due to the improved service.

In addition, the Internet shopping mall operating system and method according to the present invention can obtain the effect of creating a new value added through the mail service provider, a merchandise sales agency requesting company, and the Internet shopping mall operator.

Claims (12)

In the system for providing a purchase satisfaction survey of products connected via an internet shopping mall operation server and a buyer computer, A first database configured to receive product buyers and product purchase related information from the Internet shopping mall server; A product purchase satisfaction participation request transfer unit for requesting the product purchaser to participate in a satisfaction survey on the purchased product based on the first database; A product purchase satisfaction survey processing unit for processing a product satisfaction survey result to be reflected from a response result when the product buyer responds to a request for participation in a satisfaction survey for a purchased product; A second database constructed according to a result processed by the product purchase satisfaction survey processing unit; And When the purchase satisfaction reading request for the corresponding product is received through the Internet shopping mall management server, a product purchase satisfaction survey result providing unit for transmitting a satisfaction survey result for the corresponding product with reference to the second database is provided in response. Internet product purchase satisfaction survey providing system. The method of claim 1, The product purchase satisfaction survey processing unit is a web page transmission processing unit for transmitting a web page related to the purchase satisfaction survey consisting of a plurality of items when the intention to participate in the satisfaction survey for the purchased goods from the product buyer; A product purchase satisfaction survey result reflecting process for processing the response to a purchase satisfaction survey through a purchase satisfaction survey related web page to be reflected in a previous purchase satisfaction survey result for the corresponding product; And The product purchase satisfaction survey providing server system, characterized in that provided with a second database built in accordance with the result processed through the product purchase satisfaction survey result reflecting unit. The method of claim 2, The item to be surveyed through the satisfaction survey related web page for the purchased product is characterized in that it includes at least one of the product price satisfaction, product satisfaction, delivery period satisfaction, shipping agent kind satisfaction, payment method satisfaction, product delivery damage satisfaction Product purchase satisfaction survey provision system. In the Internet service method of the purchase satisfaction survey providing system connected to the Internet shopping mall operation server and the buyer computer and the network, Receiving a product purchaser and product purchase related information from the internet shopping mall operation server and constructing a first database; Requesting the product purchaser to participate in a satisfaction survey on the purchased product based on the first database; Constructing a second database based on a response result when the product buyer responds to a request for participation in a satisfaction survey for a purchased product; And When the purchase satisfaction reading request for the corresponding product is received through the Internet shopping mall operation server, the purchase satisfaction survey comprising the step of transmitting a satisfaction survey result for the product with reference to the second database in response; Internet service method of providing system. The method of claim 4, wherein The establishing of the second database may include transmitting, as a response, a purchase satisfaction survey-related webpage composed of predetermined items when the product buyer is determined to participate in the satisfaction survey on the purchased product; Storing the delivered survey satisfaction contents when a response to the purchase satisfaction survey is transmitted through the purchase satisfaction survey related web page; Processing the stored survey satisfaction contents to be reflected in the previous purchase satisfaction survey results for the product; And And building a second database based on the processing result. The method of claim 5, The item to be surveyed through the satisfaction survey related web page for the purchased product is characterized in that it includes at least one of the product price satisfaction, product satisfaction, delivery period satisfaction, shipping agent kind satisfaction, payment method satisfaction, product delivery damage satisfaction Internet service method of purchasing satisfaction survey providing system. In an Internet shopping mall server connected to a buyer computer, an e-mail providing service server, and a computer of a company requesting a sales agent through a network, A first database constructed by using information about each product received from a company requesting a sales agent; A product display service processor configured to display a product through a homepage for a set period of contents of each product based on the first database; When the purchase intention of a product is communicated from the buyer computer through the homepage, the computer of the company requesting the sales agent with the buyer information and information about the product so that the company requesting the sales agent can directly market to the buyer. A purchase occurrence processing unit for transmitting to; A second database constructed by using the buyer information and information on the corresponding product; And When the sales completion result is delivered from the computer of the company requesting the sales agent, the sales result processing unit is provided for distributing the sales profit by an electronic payment method at a predetermined rate to the account of the e-mail service provider registered by the buyer. Internet shopping mall server. The method of claim 7, wherein The first database is an Internet shopping mall server, it characterized in that the voice information is provided to the buyer with respect to the time information of the product. The method of claim 7, wherein The product display service processing unit, the Internet shopping mall server, characterized in that the processing so that the variable discount rate is applied as the date elapsed during the sale period set for the goods displayed through the homepage. In a method of operating a shopping mall computer and an e-mail providing service server and an internet shopping mall server connected to a network of a company requesting a sales agent, Constructing a first database by using information on each product received from a company requesting a sales agent; Displaying a product through a homepage for a set period of contents of each product based on the first database; When the purchase intention of a product is communicated from the buyer computer through the homepage, the computer of the company requesting the sales agent with the buyer information and information about the product so that the company requesting the sales agent can directly market to the buyer. Transmitting to and building a second database; And When the sales completion result is delivered from the computer of the company requesting the sales agent, the Internet shopping mall comprising the step of distributing the operating profit by an electronic payment method to the account of the e-mail service provider registered by the buyer at a predetermined rate. How Servers Work. The method of claim 10, The first database is an Internet shopping mall server operating method, characterized in that the voice information with respect to the time information of the product is built to be provided to the buyer. The method of claim 10, A method of operating an internet shopping mall server, characterized in that a variable discount rate is applied as a date passes for a sale period set for a product displayed through the homepage.