KR102303004B1 - 자동 생성되는 가상 환경에 의한 사용자 지원 경험 제공 기법 - Google Patents

자동 생성되는 가상 환경에 의한 사용자 지원 경험 제공 기법 Download PDF

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KR102303004B1
KR102303004B1 KR1020167012551A KR20167012551A KR102303004B1 KR 102303004 B1 KR102303004 B1 KR 102303004B1 KR 1020167012551 A KR1020167012551 A KR 1020167012551A KR 20167012551 A KR20167012551 A KR 20167012551A KR 102303004 B1 KR102303004 B1 KR 102303004B1
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user
deployed
environment
input
fix
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KR20160084391A (ko
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사티쉬 토마스
이 장
머타자 초우더리
스리다르 스리니바산
존 할 하워드
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마이크로소프트 테크놀로지 라이센싱, 엘엘씨
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    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F9/00—Arrangements for program control, e.g. control units
    • G06F9/06—Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
    • G06F9/44—Arrangements for executing specific programs
    • G06F9/455—Emulation; Interpretation; Software simulation, e.g. virtualisation or emulation of application or operating system execution engines
    • G06F9/45533—Hypervisors; Virtual machine monitors
    • G06F9/45558—Hypervisor-specific management and integration aspects
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/22—Detection or location of defective computer hardware by testing during standby operation or during idle time, e.g. start-up testing
    • G06F11/2294—Detection or location of defective computer hardware by testing during standby operation or during idle time, e.g. start-up testing by remote test
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/30—Monitoring
    • G06F11/3058—Monitoring arrangements for monitoring environmental properties or parameters of the computing system or of the computing system component, e.g. monitoring of power, currents, temperature, humidity, position, vibrations
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/36—Prevention of errors by analysis, debugging or testing of software
    • G06F11/362—Debugging of software
    • G06F11/366—Debugging of software using diagnostics
    • G06F11/3664—
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/36—Prevention of errors by analysis, debugging or testing of software
    • G06F11/3698—Environments for analysis, debugging or testing of software
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
    • G06F3/01—Input arrangements or combined input and output arrangements for interaction between user and computer
    • G06F3/048—Interaction techniques based on graphical user interfaces [GUI]
    • G06F3/0484—Interaction techniques based on graphical user interfaces [GUI] for the control of specific functions or operations, e.g. selecting or manipulating an object, an image or a displayed text element, setting a parameter value or selecting a range
    • G06F3/04842—Selection of displayed objects or displayed text elements
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F9/00—Arrangements for program control, e.g. control units
    • G06F9/06—Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
    • G06F9/44—Arrangements for executing specific programs
    • G06F9/455—Emulation; Interpretation; Software simulation, e.g. virtualisation or emulation of application or operating system execution engines
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0637—Strategic management or analysis, e.g. setting a goal or target of an organisation; Planning actions based on goals; Analysis or evaluation of effectiveness of goals
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/20—Administration of product repair or maintenance
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F9/00—Arrangements for program control, e.g. control units
    • G06F9/06—Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
    • G06F9/44—Arrangements for executing specific programs
    • G06F9/455—Emulation; Interpretation; Software simulation, e.g. virtualisation or emulation of application or operating system execution engines
    • G06F9/45533—Hypervisors; Virtual machine monitors
    • G06F9/45558—Hypervisor-specific management and integration aspects
    • G06F2009/45595—Network integration; Enabling network access in virtual machine instances

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  • Engineering & Computer Science (AREA)
  • Theoretical Computer Science (AREA)
  • General Engineering & Computer Science (AREA)
  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • Business, Economics & Management (AREA)
  • Quality & Reliability (AREA)
  • Human Resources & Organizations (AREA)
  • Software Systems (AREA)
  • Computer Hardware Design (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Strategic Management (AREA)
  • Economics (AREA)
  • Educational Administration (AREA)
  • Marketing (AREA)
  • Operations Research (AREA)
  • Tourism & Hospitality (AREA)
  • General Business, Economics & Management (AREA)
  • Game Theory and Decision Science (AREA)
  • Development Economics (AREA)
  • Computing Systems (AREA)
  • Human Computer Interaction (AREA)
  • Debugging And Monitoring (AREA)
  • User Interface Of Digital Computer (AREA)
  • Test And Diagnosis Of Digital Computers (AREA)
  • Stored Programmes (AREA)
KR1020167012551A 2013-11-14 2014-11-12 자동 생성되는 가상 환경에 의한 사용자 지원 경험 제공 기법 Expired - Fee Related KR102303004B1 (ko)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
US14/080,180 2013-11-14
US14/080,180 US9405645B2 (en) 2013-11-14 2013-11-14 User support experience with automatically generated virtual environment
PCT/US2014/065100 WO2015073462A1 (en) 2013-11-14 2014-11-12 User support experience with automatically generated virtual environment

Publications (2)

Publication Number Publication Date
KR20160084391A KR20160084391A (ko) 2016-07-13
KR102303004B1 true KR102303004B1 (ko) 2021-09-15

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Country Link
US (2) US9405645B2 (https=)
EP (1) EP3069250B1 (https=)
JP (1) JP6426732B2 (https=)
KR (1) KR102303004B1 (https=)
CN (1) CN105765539B (https=)
AU (1) AU2014348826B2 (https=)
CA (1) CA2928458A1 (https=)
MX (1) MX371268B (https=)
RU (1) RU2673008C2 (https=)
WO (1) WO2015073462A1 (https=)

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US9686406B1 (en) 2015-12-10 2017-06-20 Microsoft Technology Licensing, Llc Issue detection for routing assistance requests
US10223174B2 (en) * 2015-12-10 2019-03-05 Microsoft Technology Licensing, Llc Tenant engagement signal acquisition and exposure
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US20170269988A1 (en) * 2016-03-21 2017-09-21 Intel Corporation Determining problem solutions based on system state data
US10740088B2 (en) * 2016-11-14 2020-08-11 Hitachi, Ltd. Countermeasure verification assistance system and method
US10809989B2 (en) 2017-05-05 2020-10-20 Servicenow, Inc. Service release tool
US10310966B1 (en) * 2017-06-01 2019-06-04 Amazon Technologies, Inc. Automatic test stack creation via production system replication
US11468134B2 (en) 2018-09-26 2022-10-11 International Business Machines Corporation Provisioning a customized software stack for network-based question and answer services
RU2739873C2 (ru) * 2019-02-07 2020-12-29 Акционерное общество "Лаборатория Касперского" Способ поиска пользователей, соответствующих требованиям
US10949282B1 (en) 2019-08-22 2021-03-16 Microsoft Technology Licensing, Llc Triggering diagnostic data generation and aggregation across multiple systems to reduce computing resources
US12373185B2 (en) * 2020-03-27 2025-07-29 Nec Corporation Verification device, verification system, verification method, and computer readable medium
US11841971B2 (en) * 2020-09-29 2023-12-12 Oracle International Corporation Systems and methods for customer data handling
CN113076248B (zh) * 2021-04-08 2021-11-30 马上消费金融股份有限公司 一种应用处理方法、装置、设备及可读存储介质
US12561236B2 (en) * 2021-09-21 2026-02-24 International Business Machines Corporation Predicting user acceptance of features and functions of software product
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Also Published As

Publication number Publication date
US9886675B2 (en) 2018-02-06
RU2673008C2 (ru) 2018-11-21
WO2015073462A1 (en) 2015-05-21
CN105765539B (zh) 2018-11-09
JP2017500630A (ja) 2017-01-05
KR20160084391A (ko) 2016-07-13
AU2014348826B2 (en) 2019-07-11
US20160307129A1 (en) 2016-10-20
MX2016006225A (es) 2016-08-08
AU2014348826A1 (en) 2016-05-19
JP6426732B2 (ja) 2018-11-21
EP3069250A1 (en) 2016-09-21
EP3069250B1 (en) 2017-10-11
CN105765539A (zh) 2016-07-13
US9405645B2 (en) 2016-08-02
RU2016118580A3 (https=) 2018-07-09
MX371268B (es) 2020-01-23
RU2016118580A (ru) 2017-11-16
CA2928458A1 (en) 2015-05-21
US20150135013A1 (en) 2015-05-14

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