KR102100224B1 - Arrangement system of dispatched employees for efficient management of network equipments of clients - Google Patents

Abstract

According to an embodiment of the present invention, a staff dispatching system for efficient management of customer network equipment provides a maintenance service of various network equipment of customers through dispatch staff residing in multiple customers, and may increase the efficiency of network management tasks through dispatch staff by relocating the dispatched staffs, such as exchanging dispatched staffs with other customers, to adjust a matching error rate of a customer within a standard error rate for the customer whose network management task efficiency is reduced through dispatched staffs since the matching error rate of the customer exceeds the standard error rate between the number of failures that can be handled by the dispatched staffs.

Description

ARRANGEMENT SYSTEM OF DISPATCHED EMPLOYEES FOR EFFICIENT MANAGEMENT OF NETWORK EQUIPMENTS OF CLIENTS}

The present invention relates to a system for efficiently managing manpower resources, and in particular, a customer company implemented in a network management service provider that provides maintenance service of various network equipment of a customer company through dispatch staff residing in a number of customer companies. It is related to a system for dispatching staff for efficient management of network equipment.

In recent years, companies have implemented their own networks as needed to increase the efficiency of business operations. Such a corporate network is composed of various network equipment such as a computer server for a server, storage, and computerized equipment for a business, and such network equipment needs constant maintenance.

In the maintenance of the above network equipment, network management staff is generally assigned to each company, and maintenance of the network equipment is performed by the staff, but the maintenance of network equipment by the designated staff in the company is a network. It was difficult to quickly cope with various causes of obstacles occurring in equipment, and there was a problem of low efficiency such as a fixed cost for hiring the corresponding employee.

Accordingly, in recent years, network management service providers providing maintenance for network equipment are being formed, and more companies are using network equipment maintenance services by external companies due to cost reduction and convenience of management. .

On the other hand, the network management service provider as described above provides a service for performing maintenance while the dispatched employee resides in the customer company by dispatching a certain number of employees to the customer company for work efficiency when necessary according to the size of the customer company.

However, in providing the maintenance service of the customer's network equipment using the dispatch staff as described above, the network management service provider conventionally operates the customer's network by dispatching the employee based only on one-dimensional information such as the size of the customer's network equipment. In the case where there are not many obstacles, technically, it is not necessary to have highly specialized dispatch staff for network maintenance. There was a problem that manpower was wasted, such as performing.

Republic of Korea Registered Patent No. 10-1518837 (Registration Date May 04, 2015)

Accordingly, the object of the present invention is to provide maintenance service of various network equipment of a customer through a dispatching staff residing in a number of customers, and the number of failures and dispatching of each customer depending on the network operation of each customer. Matching of the number of cases that can be handled The matching error rate of the number of cases that can be handled exceeds the standard error rate. It is to provide a dispatch system for dispatching employees for efficient management of network equipment of customers that allows the error rate to be adjusted to within the standard error rate to increase the efficiency of network management tasks through dispatch staff.

 The objects of the present invention are not limited to the objects mentioned above, and other objects and advantages of the present invention not mentioned can be understood by the following description, and will be more clearly understood by the embodiments of the present invention. In addition, it will be readily appreciated that the objects and advantages of the present invention can be realized by means of the appended claims and combinations thereof.

The system for dispatching employees for efficient management of network equipment of a customer company according to the present invention includes a work period and a work period in which network equipment management is performed for each dispatched employee dispatched to each customer to perform network equipment management of each customer A technical grade calculation unit that calculates the technical grade of each dispatched employee by combining the number of the number of disability handling handled during the operation, and information on the occurrence of failures and the tasks required to recover the failure due to the network operation of each customer transmitted from the user terminal of each dispatched employee The customer information collection unit that collects time information as network management information of each customer, and the average number of failures that occurred in each customer's network equipment within a predetermined reference period based on the network management information and the work time required to recover the failure Customer analysis department to calculate, and each dispatched employee Dispatched employee workload calculation unit that calculates the number of failure handling cases of each dispatched employee within the above standard period based on the skill level and calculates the total number of possible failure handling cases handled by all dispatched employees dispatched to each customer, and the total failure handling If there is a matching error rate calculating unit that calculates a matching error rate according to the difference between the number of possible cases and the average number of failures of each customer, and the first customer company having the matching error rate exceeds a predetermined reference error rate, focusing on the first customer company After searching for the second customer having the closest straight line distance, it is checked whether the matching error rate of the second customer exceeds the reference error rate, and if the matching error rate of the second customer does not exceed the reference error rate, the first customer With reference to the technical level of each dispatched employee belonging to the customer company and the second customer company, the first It may include gaeksa and the second customer all the matching error rate assignees arranged to calculate the assignees relocation combinations to be lower than the reference error rate in parts.

In addition, when the matching error rate of the second customer company exceeds the reference error rate, the dispatching staff arrangement unit refers to the technical level of each dispatching employee belonging to the first customer company and the second customer company, and the first customer company Calculate a dispatch employee relocation combination that causes the error rate to be lower than the reference error rate in all of the second customer companies, or to make the matching error rate of any one of the first and second customer companies lower than the reference error rate Dispatch staff relocation combinations can be calculated.

In addition, the customer information collection unit further collects the difficulty value evaluated by each dispatched employee for each failure occurring in each customer as the network management information, and the customer analysis unit, for each failure occurring within the reference period in each customer company The average difficulty value is calculated by averaging the evaluated difficulty value, and the average difficulty value is calculated as the difficulty index of the obstacle occurring in each customer company, and the dispatching staff assignment unit is calculated for the first customer company and the second customer company company. After comparing the difficulty index, the customer with the highest difficulty index is identified, and when calculating the relocation combination of the dispatched employees, the dispatched employee with the highest technical grade among the dispatched employees belonging to the first customer and the second customer is said difficulty The dispatch staff relocation combination can be calculated so that the index is placed first in the customer. All.

In addition, the difficulty value is set to a difficulty value of one of a plurality of difficulty values preset based on the skill level of the dispatched employee required to recover the failure for each failure and the work time required to recover the failure, wherein It can be set to a relatively high difficulty value in proportion to the technical grade and the working time.

In addition, when the dispatching staff arrangement unit does not calculate a dispatching staff relocation combination such that the matching error rate is lower than the reference error rate in both the first customer and the second customer company, the straight line distance from the first customer company is close. After sequentially searching for a third customer company, it is checked whether the matching error rate of the third customer company exceeds the reference error rate, and when the matching error rate of the third customer company does not exceed the reference error rate, the first customer company And the third customer may calculate a dispatching employee relocation combination such that the matching error rate is lower than the reference error rate.

In addition, when the matching error rate of the third customer company exceeds the reference error rate, the dispatching staff arrangement unit refers to the technical level of each dispatching employee belonging to the first customer company and the third customer company, and the first customer company Calculate a dispatch employee relocation combination that causes the error rate to be lower than the reference error rate in all of the third customer companies, or to make the matching error rate of any one of the first and third customer companies lower than the reference error rate Dispatch staff relocation combinations can be calculated.

In addition, the dispatching staff arrangement unit, if any of the first customer company and the second customer company does not calculate the dispatching staff relocation combination such that the matching error rate is lower than the reference error rate, a straight line with the first customer company After a third customer is sequentially searched in the order of close distance, it is checked whether the matching error rate of the third customer exceeds the reference error rate, and if the matching error rate of the third customer does not exceed the reference error rate, the It is possible to calculate a dispatching employee relocation combination such that the matching error rate is lower than the reference error rate in both the first customer and the third customer.

In addition, when the matching error rate of the third customer company exceeds the reference error rate, the dispatching staff arrangement unit refers to the technical level of each dispatching employee belonging to the first customer company and the third customer company, and the first customer company Calculate a dispatching staff relocation combination that causes the matching error rate to be lower than the reference error rate in all of the third customer companies, or such that the matching error rate of any one of the first and third customer companies is lower than the reference error rate The dispatch staff relocation combination can be calculated.

In addition, the system further includes a dispatching employee management unit that manages the residence information of the dispatching employee, and the dispatching staff arrangement unit interlocks with the dispatching employee management unit to determine whether the dispatching staff belonging to the first customer company and the second customer company is dispatched. When extracting the residence information and calculating the dispatching staff relocation combination, the dispatching staff relocation combination can be calculated such that the dispatching staff having a relatively close distance between the changing work place and the residence is preferentially relocated to the changing work place. have.

In addition, the skill level calculating unit calculates the skill index of each dispatched employee by assigning different weights to the number of disability handling cases and the work period for each dispatched employee, and among the plurality of skill grades set based on the skill index The skill level corresponding to the proficiency index calculated for each dispatched employee may be searched and calculated as the skill level of each dispatched employee.

In addition, the skill level calculating unit may calculate a skill index of each dispatched employee by assigning different weights to the number of disability handling cases and the work period, as in [Mathematical Formula] below.

[Mathematics]

In addition, the skill level calculating unit continuously accumulates the number of failure handling and the work period of each dispatched employee, and recalculates the skill index of each dispatched employee every predetermined period to update the skill grade of each dispatched employee I can do it.

In addition, the dispatching staff arrangement unit may notify the user terminal of the dispatching employee about the change of work place for each dispatching employee who needs to change the work place as the dispatch employee relocation combination is calculated.

In addition, the system further includes a customer rating calculation unit for calculating the importance rating of each customer based on the network equipment management sales cost and the network equipment management service maintenance period of each customer, and the dispatching staff placement unit is the first customer And the importance level calculated for the second client company is identified, and then the customer having the highest importance level is identified, and the customer is dispatched to the first customer and the second customer with a relatively high importance level. When calculating the employee relocation combination, the dispatched employee relocation combination is calculated so that the dispatched employee with the highest technical grade among the dispatched employees belonging to the first customer and the second customer is prioritized to the customer having the high importance level regardless of the difficulty index. can do.

In addition, the dispatching system for efficient management of network equipment of a customer company according to the present invention includes a work period and obstacles in which a network equipment management task is performed for each dispatching staff who resides in each customer and performs network equipment management of each customer. The technical grade calculation unit that calculates the technical grade of each dispatched employee by combining the number of treatments, and the information on the occurrence of failures and the time required for recovery of the failure due to the operation of each customer's network equipment transmitted from the user terminal of each dispatched employee Analysis of customer information that collects the network management information of each customer, and analysis of the customer that calculates the number of failures occurring in each customer's network equipment and the work time required to recover the failure within a predetermined reference period based on the network management information Boo, based on the skill level of each dispatched employee Dispatched employee workload calculation unit that calculates the total number of handleable failures for each dispatched employee within the above standard period and calculates the total number of handleable failures handled by all dispatched employees dispatched to each customer, and the total number of handled failures and each customer Matching error rate calculation unit for calculating the matching error rate according to the difference between the average number of failures, and if the matching error rate exceeds the predetermined reference error rate, the first customer company, based on the straight distance centered on the first customer company Search for at least two or more target customers located adjacent to within a predetermined distance, select one second customer company closest to the first customer company while the matching error rate does not exceed a reference error rate among the target customers, and then select the second customer company. 1 Refer to the technical level of each customer and each dispatched employee belonging to the second customer In advance, it may include a dispatch staff arrangement unit for calculating a dispatch staff relocation combination such that the matching error rate is lower than the reference error rate in both the first customer company and the second customer company.

In addition, the customer information collection unit further collects the difficulty value evaluated by each dispatched employee for each failure occurring in each customer as the network management information, and the customer analysis unit, for each failure occurring within the reference period in each customer company The average difficulty value is averaged to calculate the average difficulty value, and the average difficulty value is calculated as the difficulty index of the obstacle occurring in each client company. The dispatching staff is assigned to the first customer company and the second customer company. After comparing the difficulty index and identifying the customer with the highest difficulty index among the two customers, when calculating the relocation combination for the dispatched employee, the dispatched employee with the highest technical grade among the dispatched employees belonging to the first customer and the second customer is the difficulty index It is possible to calculate the reassignment combination of the dispatched employees so that they are preferentially placed in the customer with high priority. .

In addition, the difficulty value is set to a difficulty value of one of a plurality of difficulty values preset based on a required skill level of dispatching personnel to recover the failure for each failure and a work time required to recover the failure. It can be set to a relatively high difficulty value in proportion to the grade and the working time.

In addition, the system further includes a dispatching employee management unit that manages the residence information of the dispatching employee, and the dispatching staff arrangement unit interlocks with the dispatching employee management unit to determine whether the dispatching staff belonging to the first customer company and the second customer company is dispatched. When extracting the residence information and calculating the dispatching staff relocation combination, the dispatching staff relocation combination can be calculated such that the dispatching staff having a relatively close distance between the changing work place and the residence is preferentially relocated to the changing work place. have.

In addition, the skill level calculating unit calculates the skill index of each dispatched employee by assigning different weights to the number of disability handling cases and the work period for each dispatched employee, and among the plurality of skill grades set based on the skill index The skill level corresponding to the proficiency index calculated for each dispatched employee may be searched and calculated as the skill level of each dispatched employee.

In addition, the skill level calculating unit continuously accumulates the number of failure handling and the work period of each dispatched employee and renews the skill level of each dispatched employee by recalculating the skill index of each dispatched employee every predetermined period of time. I can do it.

In addition, the dispatching staff arrangement unit may notify the user terminal of the dispatching employee about the change of work place for each dispatching employee who needs to change the work place as the dispatch employee relocation combination is calculated.

In addition, the system further includes a customer rating calculation unit for calculating the importance rating of each customer based on the network equipment management sales cost and the network equipment management service maintenance period of each customer, and the dispatching staff placement unit is the first customer And the importance level calculated for the second client company is identified, and then the customer having the highest importance level is identified, and the customer is dispatched to the first customer and the second customer with a relatively high importance level. When calculating the employee relocation combination, the dispatched employee relocation combination is calculated so that the dispatched employee with the highest technical grade among the dispatched employees belonging to the first customer and the second customer is prioritized to the customer having the high importance level regardless of the difficulty index. can do.

According to an embodiment of the present invention, in a system for dispatching employees for efficient management of network equipment of a customer, the maintenance service of various network equipment of the customer is provided through the dispatch staff residing in a plurality of customers, and each customer company According to the operation of the network, the matching error rate between the number of failures occurring in each customer and the number of faults that can be handled by the dispatched employee exceeds the standard error rate. By relocating dispatched employees, such as exchange of dispatched employees with customers, the matching error rate of the customer can be adjusted to within the standard error rate, thereby improving the efficiency of network management through dispatched employees.

In addition to the above-described effects, the concrete effects of the present invention will be described together while describing the specific matters for carrying out the invention.

1 is a network configuration diagram of a dispatching staff arrangement system for efficient management of customer network equipment according to an embodiment of the present invention.
Figure 2 is a detailed block diagram of a dispatch staff arrangement system according to an embodiment of the present invention.
FIG. 3 is a conceptual diagram of dispatch distance based on a relative distance between a plurality of customers managed by a network management service provider according to an embodiment of the present invention and a residence based on each customer company.
Figure 4 is a flow diagram of the operation control in the dispatch staff deployment system for efficient management of customer network equipment according to an embodiment of the present invention.

Hereinafter, the operating principle of the present invention will be described in detail with reference to the accompanying drawings. In the following description of the present invention, when it is determined that a detailed description of known functions or configurations may unnecessarily obscure the subject matter of the present invention, the detailed description will be omitted. In addition, terms to be described later are terms defined in consideration of functions in the present invention, which may vary according to a user's or operator's intention or practice. Therefore, the definition should be made based on the contents throughout this specification.

1 is a diagram illustrating a network configuration of a dispatching staff arrangement system for efficient management of customer network equipment according to an embodiment of the present invention.

Hereinafter, with reference to Figure 1 will be described in more detail the operation of the dispatch staff arrangement system according to an embodiment of the present invention.

First, the user terminal 100 may refer to a communication terminal carried by a dispatching employee dispatched to each customer to perform maintenance of the network equipment 110 of each customer.

At this time, the network equipment 110 may mean, for example, equipment that requires constant maintenance such as an enterprise computer server, storage, security, and computer equipment, but is not limited thereto. In addition, the user terminal 100 may be a communication device such as a computer equipped with a web browser, a mobile communication terminal, a personal digital assistant (PDA), or a TV having an Internet access function, but is not limited thereto. It does not work.

In addition, the customer company may be a company that is building an in-house network consisting of various network equipment 110 including servers, storage, etc., and may provide maintenance services for various network equipment in the company through a network management service provider. It may be a company that is contracted to receive the offer and performs maintenance of network equipment through dispatched employees, but is not limited thereto.

Meanwhile, each dispatched employee dispatched to each customer company may access the dispatched employee placement system 150 through the user terminal 100. At this time, each dispatched employee inputs the failure occurrence information and the work time information for recovery of the failure, for the failure occurring in the network equipment 110 of each customer through the user terminal 100. As described above, the failure occurrence information at each customer company input through the user terminal 100 and the work time information required for the recovery of the failure may be transmitted to the dispatching staff placement system 150 through a wired or wireless communication network.

In addition, each dispatched employee can set a difficulty value indicating the difficulty of resolving the failure based on the skill level of the dispatched employee and the work time required to recover the failure for each failure. Information on the set difficulty value may also be transmitted to the dispatching staff placement system 150 through the user terminal 100.

The dispatching staff arrangement system 150 refers to a system implemented in a network management service provider that provides a maintenance service for various network equipments 110 of the customer through the dispatching staff resident in a number of customers. In addition, it is possible to perform management of the dispatched employees, such as the placement of the dispatched staff reflecting the characteristics of the customer or the relocation of the dispatched staff due to the decrease in the work efficiency of the customer.

The dispatching staff arrangement system 150 may be connected to the user terminal 100 of each dispatching employee dispatched to each customer company through a wired / wireless communication network, and the network of each customer company transmitted from the user terminal 100 of each dispatching employee It collects information on the occurrence of failures due to operation of equipment, work time required for recovery of failures, and the difficulty value for each failure evaluated by each dispatched employee for each failure that occurred in each customer as network management information of each customer.

In addition, the dispatching staff arrangement system 150 calculates the average number of failures occurring in each customer's network equipment 110 within the preset reference period based on the network management information collected as described above, and the work time required to recover the failure. can do.

That is, the dispatching staff arrangement system 150 may continuously collect, for example, information on occurrence of failures according to network operations of each customer and work time required for recovery of failures for more than one year. At this time, for example, assuming that the preset reference period is 1 month, based on the total failure occurrence information for 1 year and the time required for recovery of the entire failure, the average number of failures during the reference period of 1 month and 1 You can calculate the time it takes to recover from a failure over a period of months. Here, the time required to recover the failure may refer to the time each dispatched employee performed a job related to a network failure in a customer company in which he or she worked for one month, but is not limited thereto.

In addition, the dispatch system for dispatching employees 150 is dispatched to each customer and performs a network equipment management task for each dispatched employee who performs management of the network equipment 110 of each customer, and a failure handled during the duty The number of treatments can be combined to calculate the skill level of each dispatched employee.

At this time, in calculating the skill level of the dispatched employee, the dispatched employee placement system 150 calculates the skill index of each dispatched employee by assigning different weights to the number of disability handling and the work period for each dispatched employee, and the skill index Based on the, it is possible to search for the skill level corresponding to the proficiency index calculated for each dispatched employee among a plurality of predetermined skill grades and calculate the skill grade of each dispatched employee. In addition, in calculating the proficiency index, the number of disability handling for each dispatched employee and the work period are multiplied by different weights, and the number of disability treatment applied to the weight and the work period can be added to calculate the proficiency index. It is not.

In addition, the dispatching staff arrangement system 150 continuously accumulates the number of failure handling cases and the working period of each dispatched employee, and recalculates the skill index of each dispatched employee every predetermined period to update the skill level of each dispatched employee. However, it is not limited thereto.

In addition, the dispatching staff arrangement system 150 calculates the number of handling failures of each dispatching employee within a predetermined reference period based on the skill level of each dispatching employee, thereby enabling the handling of all failures handled by all dispatching employees dispatched to each customer company. After calculating the number of cases, the matching error rate is calculated according to the difference between the total number of possible failure handling cases and the average number of failures of each customer.

At this time, the skill level of each dispatched employee is calculated based on the employee's working period and the number of disability handling, and the longer the working period and the greater the number of disability handling, the higher the technical grade is calculated. If it does, the number of possible disability handling within a certain standard period for each dispatched employee can be calculated. In other words, in calculating the number of possible failure handling cases, the average value of the number of handling failures previously handled by each dispatched employee is calculated to calculate the number of handling failures corresponding to the reference period, and a certain number is proportional to the skill level of the dispatched employee. It may be added so that the number of possible handling errors can be calculated, but is not limited thereto.

Therefore, the dispatching staff arrangement system 150 compares the total number of failure handling cases within the reference period calculated as above and the average number of failures of each customer to calculate a difference value, and calculates a matching error rate based on the difference value. At this time, for example, if the total number of failure handling cases is 100 and the average number of failures is 50, the difference value may be 50 and the matching error rate may be 50%, but is not limited thereto.

The above matching error rate may be a reference value for determining whether the workload of dispatched employees dispatched to each customer is appropriate for each customer. That is, when the matching error rate is too high, it may mean that the work efficiency of the dispatched employee is deteriorated because the work volume of the dispatched employee is very small or too large.

That is, when there is a customer company in which the matching error rate exceeds a predetermined reference error rate, the dispatching staff arrangement system 150 searches for other adjacent customers based on a straight line distance centered on the customer company, and the matching error rate between the two customers is based Calculate a combination of reassignment of dispatched employees to ensure that the error rate is not exceeded. At this time, in calculating the dispatch staff relocation combination as described above, the dispatch staff arrangement system 150 may calculate the dispatch staff relocation combination in consideration of various conditions.

For example, as one embodiment, the dispatching staff placement system 150 may select a second customer having the closest linear distance from the first customer when the matching error rate exceeds a predetermined reference error rate. Search. Subsequently, when the matching error rate of the second customer company does not exceed the reference error rate, the dispatching staff placement system 150 refers to the technical level of each dispatching employee belonging to the first customer company and the second customer company, and the first customer company and the second customer company. In all, a combination of reassignment of dispatched employees can be produced to ensure that the matching error rate is lower than the reference error rate.

In another embodiment, the dispatching staff placement system 150 is located at least within a predetermined distance based on a straight line distance centered on the first customer if the matching error rate exceeds the predetermined reference error rate. Search for two or more target customers, and select one second customer closest to the first customer without matching error rate exceeding the reference error rate. Subsequently, the dispatching staff placement system 150 refers to the skill level of each dispatching employee belonging to the first customer and the second customer, and relocates the dispatching staff so that the matching error rate is lower than the reference error rate in both the first customer and the second customer Combinations can be calculated.

In addition, when the dispatching staff arrangement system 150 calculates the dispatching staff relocation combination through various embodiments as described above, the user terminal of the dispatching staff is required for each dispatching staff who needs to change their work place according to the calculated dispatching staff relocation combination. 100) can be notified of the change of work place.

As a result, the dispatching staff relocation is performed so that the number of failures occurring in each customer and the number of failures handleable by the dispatching staff can be adjusted within the standard error rate, so network management service providers can operate the dispatching staff more efficiently. This can solve the problem of wasting unnecessary manpower and increase work efficiency.

Figure 2 shows a detailed block configuration of the dispatch staff arrangement system according to an embodiment of the present invention.

Hereinafter, with reference to Figure 2 will be described in more detail the operation in each component of the dispatch staff deployment system 150.

First, the technical grade calculating unit 200 combines the number of times a network equipment management task is performed for each dispatched employee dispatched to each customer to perform network equipment management of each customer and the number of failure handling handled during the duty period To calculate the skill level of each dispatched employee.

At this time, in calculating the skill level of the dispatched employee, the skill grade calculating unit 200 calculates the skill index of each dispatched employee by assigning different weights to the number of disability handling and the work period for each dispatched employee, and the skill index Based on the, it is possible to search for the skill level corresponding to the proficiency index calculated for each dispatched employee among a plurality of predetermined skill grades and calculate the skill grade of each dispatched employee.

That is, for example, in calculating the technical grade of each dispatched employee, the technical grade calculating unit 200 may assign a higher weight to the duration of work than the number of disability handling. This is because, even if the number of disability handling cases is large, the application processing ability to cope with various disabilities may be insufficient when the working period is short. Therefore, for example, the proficiency index is defined as a value obtained by adding the number of days of failure processing to the number of days worked, and at this time, the number of failures is assigned a weight of 40%, and the number of times of processing is given as a weight of 60%. The index can be calculated as in [Equation 1] below.

In addition, for example, the technical grade calculating unit 200 sets three to four grades to include a proficiency index of a certain range in setting the technical grade, and according to the proficiency index for each dispatched employee 1 It is possible to set the technical grade from grade 3 to grade 4, but is not limited thereto.

In addition, the technical grade calculating unit 200 continuously accumulates the number of failure handling cases and the working period of each dispatched employee, and recalculates the skill index of each dispatched employee for a predetermined period of time to update the technical grade of each dispatched employee. However, it is not limited thereto.

In addition, the technical grade calculating unit 200 may store and manage information related to the technical grade of each dispatched employee calculated as described above in the technical grade information DB 202 of the dispatched employee.

The customer information collection unit 210 may be connected to a user terminal 100 of each dispatched employee dispatched to each customer company through a wired / wireless communication network, and the like, and a network of each customer company transmitted from the user terminal 100 of each dispatched employee It collects information on the occurrence of failures due to equipment operation, work time required for recovery of failures, and the difficulty value for each failure evaluated by each dispatched employee for each failure that occurred in each customer as network management information of each customer.

In addition, the customer company information collection unit 210 may store and manage the network management information of each customer company collected as described above in the network management information DB 212.

At this time, the difficulty value refers to the degree of difficulty in the handling of the failure, such as the recovery of the failure for each failure by each dispatched employee. The cause of the failure is complicated, or a factor that takes a long time to handle the failure, etc. This can be taken into account and calculated by dispatched personnel handling the disability.

In other words, the difficulty value can be set to one of the predetermined difficulty values based on the required dispatch skill level to recover the failure for each failure and the work time required to recover the failure, and the difficulty is determined. A higher difficulty level may be set as the skill level of the dispatching employee processing the job and the more work time required for handling the failure are increased, but is not limited thereto.

Based on the network management information, the customer analysis unit 220 calculates an average number of failures occurring in each customer's network equipment within a predetermined reference period and a work time required to recover the failure.

That is, the customer company analysis unit 220 may continuously collect, for example, information on occurrence of failures related to network operations of each customer and work time required for recovery of the failure for more than one year. At this time, for example, assuming that the preset reference period is 1 month, the customer analysis unit 220 is based on the total failure occurrence information and the total time spent on recovering the failure during one year, which is the reference period for 1 month. It is possible to calculate the average number of failures that occurred and the time taken to recover from the failure for one month. Here, the time required to recover the failure may refer to the time each dispatched employee performed a job related to a network failure in a customer company in which he or she worked for one month, but is not limited thereto.

In addition, the customer company analysis unit 220 may calculate the average difficulty value by averaging the difficulty values evaluated for each failure occurring in the reference period in each customer, and calculate the average difficulty value as the difficulty index of the failure occurring in each customer company. .

In this case, when the difficulty value evaluated for each failure occurring in the reference period in each customer is calculated as one of the difficulty levels from 1 to 10, for example, the customer company analysis unit 220 generates each occurrence in the reference period in each customer company. Difficulty index rolls are calculated by calculating the average difficulty value by averaging the difficulty values evaluated for disabilities. That is, for example, if 10 failures have occurred in a specific customer, and the difficulty value of each failure is set to 2, 3, 7, 5, 9, 1, 10, 9, 5, 4, the customer The average difficulty value of the generated failure may be calculated as 5.5, and accordingly, the customer company analysis unit 220 may calculate the difficulty index of the corresponding customer as 5.5.

In addition, the customer company analysis unit 220 stores and manages the average number of failures occurring in each customer's network equipment calculated as above and the time taken to recover the failure in the maintenance information DB 222 for each customer. You can. In addition, the customer company analysis unit 220 may store and manage information on the difficulty index of the failure occurring in each customer company collected as described above in the difficulty index information DB 272.

In addition, the customer company analysis unit 220 may store and manage information about various network equipment such as servers and storage included in a network built in each customer company in the maintenance information DB 222.

The dispatched employee workload calculation unit 230 calculates the number of failure handling cases of each dispatched employee within a predetermined reference period based on the skill level of each dispatched employee, thereby totaling the number of possible failures handled by all dispatched employees dispatched to each customer company Calculate

At this time, the skill level of each dispatched employee is calculated based on the employee's working period and the number of disability handling, and the longer the working period and the greater the number of disability handling, the higher the technical grade is calculated. If it does, the number of possible disability handling within a certain standard period for each dispatched employee can be calculated. That is, the dispatched employee workload calculation unit 230 calculates the average value of the number of previously handled failures handled by each dispatched employee in calculating the number of possible failure handling, calculates the number of failure handling corresponding to the reference period, and sends the corresponding dispatch Although a certain number of cases can be added in proportion to the skill level of the employee, the number of possible handling of the disorder can be calculated, but is not limited thereto.

In addition, the dispatched employee workload calculation unit 230 stores and manages the number of failure handling of each dispatched employee calculated as described above in the dispatched employee workload information DB 233.

The matching error rate calculating unit 240 calculates a matching error rate according to the difference between the total number of possible failure handling of each dispatched employee disposed in each customer company and the average number of failures of each customer company.

That is, the matching error rate calculator 240 calculates a difference value by comparing the total number of failures that can be processed as described above with the average number of failures of each customer, and based on the difference value, calculates a matching error rate. At this time, for example, if the total number of failure handling cases is 100 and the average number of failures is 50, the difference value may be 50 and the matching error rate may be 50%, but is not limited thereto.

In addition, the matching error rate calculating unit 240 stores and manages the matching error rate of each customer calculated as above in the error rate information DB 242.

The above matching error rate may be a reference value for determining whether the workload of dispatched employees dispatched to each customer is appropriate for each customer. In other words, if the matching error rate is too high, it may mean that the work efficiency of the dispatched employee may be deteriorated because the workload of the dispatched employee is very small or too large.

Therefore, in one embodiment of the present invention, a reference error rate is set for adjustment to the work efficiency of the dispatched employee, and for a customer company whose matching error rate exceeds the reference error rate, the matching error rate is a reference error rate through relocation of the dispatched employee with another customer. By not exceeding it, it is possible to increase the work efficiency of dispatched employees.

The dispatch employee management unit 250 manages the residence information of the dispatch employee dispatched to each customer. In addition, the dispatched employee management unit 250 stores and manages the dispatched employee's residence information in the dispatched employee residence information DB 252, and if the dispatched employee's residence information is changed, the dispatched employee's residence information DB 252 is applicable. Update employee residence information.

The residence information of the dispatched employee can be considered as one factor for selecting the dispatched employee who needs to change the place of work when calculating the dispatched employee relocation combination according to the exemplary embodiment of the present invention as referred to by the dispatching staff arrangement unit 270.

The customer rating calculating unit 260 calculates the importance rating of each customer based on the network management sales cost and the network maintenance service maintenance period of each customer. The importance rating may mean a rating according to the importance of each customer from the network management service provider's point of view, and the network management service provider's point of view may generate high sales, and a long contract period may set the customer for stable revenue. Can be of relatively high importance. Accordingly, the importance level may be set relatively high for a customer company that can generate stable sales and expect stable revenue due to a long sales period.

In addition, the customer rating calculating unit 260 stores and manages the importance rating of each customer calculated in the customer rating information DB 262.

When there is a customer company whose matching error rate exceeds a predetermined reference error rate, the dispatching staff arrangement unit 270 searches for other customers located adjacent to the linear distance centered on the customer company, and the matching error rate between the two customers determines the reference error rate. Calculate a dispatching staff relocation combination that can be avoided. At this time, in calculating the dispatch staff relocation combination as described above, the dispatch staff placement unit 260 may calculate the dispatch staff relocation combination in consideration of various conditions.

FIG. 3 illustrates a concept of a relative distance between a plurality of customers managed by a network management service provider according to an embodiment of the present invention, and a concept of deploying a dispatch employee based on a residence dispatched to each customer.

In an embodiment of the present invention, as shown in FIG. 3, it is illustrated that there are a plurality of customers (300, 310, 320, 330, 340, 350) contracted with a network management service provider, and each customer company has a customer It is assumed that the appropriate number of dispatched employees (302, 312, 322, 332, 342, 352) are dispatched according to the network size to manage each customer's network equipment, but is not limited thereto.

In addition, based on information on the residence of the dispatched employee of the dispatched employee dispatched to each customer, it was exemplified that the dispatched employee having a relatively close physical distance from the customer was first placed in the customer, but is not limited thereto.

Hereinafter, the operation of the dispatch staff arrangement unit 260 will be described in more detail with reference to FIG. 3.

For example, the dispatching staff placement unit 260 is an embodiment, and when there is a first customer company 300 whose matching error rate exceeds a preset reference error rate, a straight line distance is centered around the first customer company 300 ( d1, d2, d3, d4, and d5) search for the second customer 310 located closest. Subsequently, when the matching error rate of the second customer company does not exceed the reference error rate, the dispatching staff arrangement unit 260 has a technical grade of each dispatching staff 302 and 312 belonging to the first customer company 300 and the second customer company 310. With reference to, it is possible to calculate a dispatching employee relocation combination such that the matching error rate is lower than the reference error rate in both the first customer company 300 and the second customer company 310.

Subsequently, the dispatching staff arrangement unit 260 may notify the user terminal 100 of the dispatching employee about the change of work place for each dispatching employee 302 and 312 that needs to change the work place as the dispatching staff relocation combination is calculated.

In addition, the dispatching staff arrangement unit 260 ensures that the matching error rate of the second customer company 310 does not exceed the reference error rate, and that the matching error rate of both the first customer company 300 and the second customer company 310 is lower than the reference error rate. If the relocation combination to be dispatched is not calculated, the third customer 320 is sequentially searched in the order in which the linear distance from the first customer 300 is close. Subsequently, the dispatching staff arrangement unit 260 checks whether the matching error rate of the third customer company 320 exceeds the reference error rate, and when the matching error rate of the third customer company 320 does not exceed the reference error rate, the first customer company ( 300) and the third customer company 320 may calculate a dispatching employee relocation combination such that the matching error rate is lower than the reference error rate.

In addition, when the matching error rate of the third customer company 320 exceeds the reference error rate, the dispatching staff arrangement unit 260 refers to the technical level of each dispatching employee belonging to the first customer company 300 and the third customer company 320. By doing so, either the first customer company 300 or the third customer company 320 calculates a dispatching employee relocation combination such that the matching error rate is lower than the reference error rate, or any one of the first customer company 300 and the third customer company 320 It is possible to calculate a combination of relocation of dispatched employees so that the matching error rate of the customer's customer is lower than the reference error rate.

On the other hand, when the matching error rate of the second customer company 310 exceeds the reference error rate, the dispatching staff arrangement unit 260 has a technical grade of each dispatched employee belonging to the first customer company 300 and the second customer company 310. With reference to, either the first customer company 300 or the second customer company 310 calculates a combination of reassigning employee reassignment such that the error rate is lower than the reference error rate, or any of the first customer company 300 and the second customer company 310 It is possible to calculate a relocation combination of dispatched employees so that the matching error rate of one customer is lower than the reference error rate.

In addition, when the matching error rate between the second customer company 310 and the third customer company 320 exceeds the reference error rate, the dispatching staff arrangement unit 260 belongs to the first customer company 300 and the third customer company 320. Referencing the skill level of each dispatched employee, calculates a combination of dispatched employee relocations such that the matching error rate is lower than the reference error rate in both the first customer company 300 and the third customer company 320, or the first customer company 300 and the third company 3 It is possible to calculate a dispatching employee relocation combination such that the matching error rate of any one of the customer companies 320 becomes lower than the reference error rate.

In addition, the dispatching staff arrangement unit 260 may notify the user terminal 100 of the dispatching staff about the change of the work place for each dispatching staff 302 and 322 that needs to change the work place as the dispatching staff relocation combination is calculated.

As another embodiment, when the dispatching staff placement unit 260 has a first customer company 300 in which the matching error rate exceeds a preset reference error rate, the preset distance is based on a straight line distance centered on the first customer company 300 Search for at least two target customers located adjacent to each other.

Accordingly, for example, the second customer company 310, the third customer company 320, the fourth customer company 330, the fifth customer company 340, and the like may be searched based on a preset distance.

As described above, when the second customer company 310, the third customer company 320, the fourth customer company 330, and the fifth customer company 340 are searched as adjacent target customers, the dispatching staff placement unit 260 matches among the adjacent target customers Search for customers whose error rate does not exceed the standard error rate. At this time, if it is found that the matching error rate of the second customer company 310 does not exceed the reference error rate, the dispatching staff placement unit 260 may select a target customer company to perform the dispatching staff relocation combination calculation as the second customer company.

Subsequently, the dispatching staff arrangement unit 260 refers to the technical grades of each dispatching employee belonging to the first customer company 300 and the second customer company 310, and is used by both the first customer company 300 and the second customer company 310. A combination of reassignment of dispatched employees can be calculated to ensure that the matching error rate is lower than the reference error rate.

On the other hand, in the above description, the second customer company 310 is selected as a target customer by exemplifying a case in which the matching error rate of the second customer company 310 where the straight line distance is closest to the first customer company 300 does not exceed the reference error rate. Although illustrated, when the matching error rate of the second customer company 310 exceeds the reference error rate, one of the third customer company 320, the fourth customer company 330, and the fifth customer company 340 may be selected as a target customer company. You can.

In addition, the dispatch staff arrangement unit 260 refers to the residence information of the dispatch staff belonging to the first customer company 300 and the second customer company 310 when calculating the dispatch staff relocation combination as in the various embodiments described above. The dispatching staff relocation combination may be calculated such that dispatched staff who need to change their work locations are preferentially relocated to the changed work place, where the dispatched staff having a relatively close distance between the changed work place and the residence is preferentially relocated.

In addition, the dispatch staff arrangement unit 260 compares the difficulty indexes calculated for the first customer 300 and the second customer 310 when calculating the dispatch staff relocation combination as in the various embodiments described above. After identifying the customer with the highest difficulty index among customers, when calculating the relocation combination of dispatched employees, the dispatched employee with the highest technical grade among the dispatched employees belonging to the first customer 300 and the second customer 310 is assigned to the customer with the highest difficulty index. You can calculate the dispatching staff relocation combination to be deployed first.

In addition, the dispatching staff arrangement unit 260 compares the importance ratings calculated for the first customer company 300 and the second customer company 310 to identify a customer company having a higher importance rating among the two customers, and then the first customer company 300 ) And second customer (310), among customers with relatively high importance level, the technology among dispatched employees belonging to first and second clients (300) and (310) regardless of the difficulty index when calculating the relocation combination of dispatched employees The dispatcher relocation combination can be calculated so that the dispatcher with the highest rating is prioritized to the customer with the highest priority rating.

In addition, the dispatching staff arrangement unit 260 may notify the user terminal 100 of the dispatching employee about the change of work place for each dispatching employee who needs to change the place of work according to the repositioning combination of the dispatched employees calculated as above.

4 is a flowchart illustrating an operation control flow in a system for dispatching employees for efficient management of customer network equipment according to an embodiment of the present invention. Hereinafter, an embodiment of the present invention will be described in more detail with reference to FIGS. 1 to 4.

First, the dispatching staff arrangement system 150 combines the number of failures handled during the work period with the work period of performing network equipment management for each dispatched employee dispatched to each customer to perform network equipment management of each customer To calculate the skill level of each dispatched employee (S400).

At this time, in calculating the skill level of the dispatched employee, the dispatched employee placement system 150 calculates the skill index of each dispatched employee as described above by assigning different weights to the number of failure handling and the duration of work for each dispatched employee. In addition, among the plurality of skill classes set based on the skill index, a skill class corresponding to the skill index calculated for each dispatched employee may be searched and calculated as a skill class of each dispatched employee.

Subsequently, the dispatch staff arrangement system 150 arranges dispatch staff suitable for each customer in consideration of the technical grade of each dispatch staff calculated as described above, residential information, and network equipment information of the customer (S402).

As described above, in a state in which dispatch employees are disposed in each customer company, the dispatch staff placement system 150 recovers failures and failures according to the operation of each customer's network equipment 110 transmitted from the user terminal 100 of each dispatch staff. Collect the work time information, the difficulty value for each disability evaluated by each dispatched employee for each failure occurred in each customer as network management information of each customer (S404).

At this time, the difficulty value refers to the degree of difficulty in the handling of the failure, such as the recovery of the failure for each failure by each dispatched employee. The cause of the failure is complicated, or a factor that takes a long time to handle the failure, etc. This can be considered and calculated by the dispatching staff handling the disability.

In other words, the difficulty value can be set to one of the predetermined difficulty values based on the required dispatch skill level to recover the failure for each failure and the work time required to recover the failure, and the difficulty is determined. The higher the skill level of the dispatching employee handling and the more work time required to handle the failure, the higher the difficulty value can be set.

Subsequently, the dispatching staff arrangement system 150 calculates an average number of failures occurring in each customer's network equipment and a work time required to recover the failure within a predetermined reference period based on the network management information (S406).

That is, the dispatching staff arrangement system 150 may continuously collect, for example, information on occurrence of failures according to network operations of each customer and work time required for recovery of failures for more than one year. In this case, for example, assuming that the preset reference period is 1 month, the dispatching staff placement system 150 calculates the average of the total failure occurrence information and the overall work time required to recover the failure during one year, which is the reference period. It is possible to calculate the average number of failures that occurred in one month and the time required to recover the failure in one month. Here, the time required to recover the failure may refer to the time each dispatched employee performed a job related to a network failure in a customer company in which he or she worked for one month, but is not limited thereto.

In addition, the dispatching staff arrangement system 150 can calculate the average difficulty value by averaging the difficulty value evaluated for each failure occurring in the reference period in each customer, and calculate the average difficulty value as the difficulty index of the failure occurring in each customer Yes (S408).

In addition, the dispatching staff arrangement system 150 calculates the number of handling failures of each dispatching employee within a predetermined reference period based on the skill level of each dispatching employee, thereby enabling the handling of all failures handled by all dispatching employees dispatched to each customer company. The number of cases is calculated (S410).

At this time, the skill level of each dispatched employee is calculated based on the employee's working period and the number of disability handling, and the longer the working period and the greater the number of disability handling, the higher the technical grade is calculated. If it does, the number of possible disability handling within a certain standard period for each dispatched employee can be calculated.

That is, the dispatch staff arrangement system 150 calculates the average value of the number of fault handling previously handled by each dispatch staff in calculating the number of possible fault handling, and then calculates the number of fault handling corresponding to the reference period, and then dispatches the dispatch staff. A certain number of cases may be added in proportion to the skill level of, so that the number of possible failure handling can be calculated, but is not limited thereto.

Subsequently, the dispatching staff arrangement system 150 calculates a matching error rate according to the difference between the total number of possible failure handling of each dispatching staff deployed in each customer company and the average number of failures of each customer (S412).

That is, the dispatch staff arrangement system 150 calculates a difference value by comparing the total number of failure handling cases calculated as above and the average number of failures of each customer, and based on the difference value, calculates a matching error rate. At this time, for example, if the total number of failure handling cases is 100 and the average number of failures is 50, the difference value may be 50 and the matching error rate may be 50%, but is not limited thereto.

In addition, when there is a customer company in which the matching error rate exceeds a predetermined reference error rate, the dispatching staff arrangement system 150 searches for other customers located adjacent to the distance based on the straight line centered on the customer company, and the matching error rate between the two customers is based on Calculate a combination of reassignment of dispatched employees to ensure that the error rate is not exceeded. At this time, in calculating the dispatch staff relocation combination as described above, the dispatch staff placement system 150 may calculate the dispatch staff relocation combination in consideration of various conditions (S414).

For example, as one embodiment, the dispatching staff placement system 150 may select a second customer that has the closest linear distance from the first customer if the matching error rate exceeds a predetermined reference error rate. Search. Subsequently, when the matching error rate of the second customer company does not exceed the reference error rate, the dispatching staff placement system 150 refers to the technical level of each dispatching employee belonging to the first and second customers, and the first and second customers In all, a combination of reassignment of dispatched employees can be produced to ensure that the matching error rate is lower than the reference error rate.

As another embodiment, the dispatching staff placement system 150 may include at least two or more target customer companies that are located adjacent to each other based on a straight line distance centered on the first customer company when a matching customer error rate exceeds a predetermined reference error rate. Search for, and select one second customer that is closest to the first customer without matching error rate among the target customers. Subsequently, the dispatching staff placement system 150 refers to the skill level of each dispatching employee belonging to the first customer and the second customer, and relocates the dispatching staff so that the matching error rate is lower than the reference error rate in both the first customer and the second customer Combinations can be calculated.

In addition, when the dispatch staff relocation combination is calculated through the various embodiments as described above, the dispatch staff arrangement system 150 is a user terminal 100 of the dispatch staff for each dispatch staff who needs to change the work place as the dispatch staff relocation combination is calculated ) Can be notified of the change of workplace (S416).

As described above, according to an embodiment of the present invention, in the system for dispatching employees for efficient management of network equipment of a customer, maintenance service of various network equipment of the customer is provided through dispatch staff residing in a plurality of customers In accordance with the network operation of each customer, the matching error rate between the number of failures occurring in each customer and the number of faults that can be handled by the dispatched employee exceeds the standard error rate, and the efficiency of network management work through the dispatched employee decreases. For the relocation of dispatched employees, such as exchange of dispatched employees with other customers around the company, the matching error rate of the customer can be adjusted to within the standard error rate, thereby increasing the efficiency of network management through dispatched employees.

As described above, the present invention has been described with reference to the exemplified drawings, but the present invention is not limited by the examples and drawings disclosed in the present specification, and can be varied by a person skilled in the art within the scope of the technical idea of the present invention. It is obvious that modifications can be made. In addition, although the operation and effect according to the configuration of the present invention has not been explicitly described and described while explaining the embodiment of the present invention, it is natural that the predictable effect by the configuration should also be recognized.

100: user terminal 110: network equipment
150: dispatch staff placement system 200: technical grade calculation unit
202: Technical grade information of dispatched employees DB 210: Customer information collection department
212: Network management information DB 220: Customer analysis department
222: Maintenance information DB 230: Dispatch worker workload calculation unit
232: Dispatch employee workload information DB 240: Matching error rate calculator
242: Error rate information DB 250: Dispatch employee management department
252: Dispatch employee residence information DB 260: Customer grade calculation unit
262: Customer grade information DB 270: Dispatch staff assignment
272: Difficulty index information DB

Claims (22)

For each dispatched employee dispatched to each customer to perform network equipment management for each client, the skill level of each dispatched employee is calculated by combining the number of work periods in which network equipment management was performed and the number of failure handling handled during the period. Technology grade calculation unit,
A customer information collection unit that collects information on the occurrence of failures and the time required to recover the failures of each customer's network operation transmitted from the user terminal of each dispatched employee as network management information of each customer;
A customer analysis unit that calculates an average number of failures occurring in each customer's network equipment within a preset reference period based on the network management information and a work time required to recover the failure;
A dispatched employee workload calculation unit that calculates the number of failure handling cases of each dispatched employee within the above standard period based on the skill level of each dispatched employee, and calculates the total number of failure handling cases handled by all dispatched employees dispatched to each customer;
Matching error rate calculation unit for calculating a matching error rate according to the difference between the total number of possible failure handling and the average number of failures of each customer,
If there is a first customer company in which the matching error rate exceeds a preset reference error rate, after searching for the second customer having the closest straight line distance from the first customer company, the matching error rate of the second customer company is the reference error rate If the matching error rate of the second customer company does not exceed the reference error rate, refer to the technical grades of each dispatched employee belonging to the first customer company and the second customer company. 2 A dispatching staff placement unit that calculates a dispatching staff relocation combination such that the matching error rate is lower than the reference error rate in all of the customers;
A dispatching staff management unit that manages the residence information of the dispatching staff;
Includes a customer rating calculation unit that calculates the importance rating of each customer based on the sales cost of each customer's network equipment management and the maintenance period of the network equipment management service,
When the matching error rate of the second customer company exceeds the reference error rate, the dispatching staff arrangement unit refers to the technical level of each dispatching employee belonging to the first customer company and the second customer company, and the first customer company and the second customer company 2 Dispatched employees to calculate a dispatching staff relocation combination that causes the error rate to be lower than the reference error rate in all of the customer companies, or to cause the matching error rate of any one of the first customer and the second customer company to be lower than the reference error rate Yield a relocation combination,
The dispatching staff arrangement unit, in the case that the dispatching staff relocation combination that causes the matching error rate to be lower than the reference error rate is not calculated in both the first customer and the second customer company, the linear distance from the first customer company is in the order of closest order. After sequentially searching for a third customer company, it is checked whether the matching error rate of the third customer company exceeds the reference error rate, and when the matching error rate of the third customer company does not exceed the reference error rate, the first customer company and the Calculate the relocation combination of dispatched employees so that the matching error rate is lower than the reference error rate in all of the third customer companies,
When the matching error rate of the third customer company exceeds the reference error rate, the dispatching staff placement unit refers to the technical grades of the first customer company and each dispatching staff belonging to the third customer company, and the first customer company and the second customer company 3 Dispatched employees to calculate a dispatching staff relocation combination that causes the error rate to be lower than the reference error rate in all of the customer companies, or to cause the matching error rate of any one of the first and third customer companies to be lower than the reference error rate Yield a relocation combination,
The dispatching staff arrangement unit, in conjunction with the dispatching staff management unit, extracts residence information of dispatching employees belonging to the first and second client companies, and when changing the dispatching staff relocation combination, the dispatching office needs to be changed. The dispatch staff relocation combination is calculated such that dispatch staff who are relatively close to the residence are relocated to the changed work site first,
The customer information collection unit further collects the difficulty value evaluated by each dispatched employee for each failure occurring in each customer as the network management information,
The customer analysis unit calculates an average difficulty value by averaging the difficulty values evaluated for each failure occurring in the reference period in each customer, and calculating the average difficulty value as a difficulty index of the failure occurring in each customer,
The dispatching staff arrangement unit compares the difficulty index calculated for the first customer and the second customer, identifies a customer having a higher difficulty index among the two customers, and then calculates the dispatching staff relocation combination to calculate the first customer company and the The dispatch staff relocation combination is calculated such that the dispatch staff with the highest technical grade among the dispatch staff belonging to the second customer is first placed in the customer with the high difficulty index,
The difficulty value is set to one difficulty value among a plurality of difficulty values preset based on the skill level of the dispatched employee required to recover the failure for each failure and the work time required to recover the failure, the skill grade And is set to a relatively high difficulty value in proportion to the working time,
The skill level calculating unit calculates a skill index of each dispatched employee by assigning different weights to the number of disability handling and the work period for each dispatched employee, and each dispatch among a plurality of skill grades set based on the skill index The skill level corresponding to the proficiency index calculated for the employee is searched and calculated as the skill level of each dispatched employee, and the number of disability handling and the work period of each dispatched employee are continuously accumulated, and each predetermined period The skill level of each dispatched employee is updated by recalculating the above skill index of the dispatched employee,
The dispatching staff arrangement unit compares the importance class calculated for the first customer and the second customer, identifies a customer having a higher importance rating among the two customers, and then determines the importance of the customer among the first customer and the second customer For customers with a relatively high grade, when calculating the relocation combination for the dispatched employee, the dispatched employee with the highest technical grade among the dispatched employees belonging to the first client and the second client, regardless of the difficulty index, is assigned to the customer having the above importance grade Calculating the dispatch staff relocation combination to be prioritized
Dispatching system for efficient management of customer network equipment. delete delete delete delete delete delete delete delete delete According to claim 1,
The technical grade calculation unit,
As shown in [Equation] below, the dispatching staff arrangement system for efficient management of customer's network equipment that calculates the skill index of each dispatched employee by assigning different weights to the number of failure handling cases and the duration of work.
[Mathematics]

delete According to claim 1,
The dispatch staff assignment unit,
Dispatched employee placement system for efficient management of customer's network equipment to notify the user terminal of the dispatched employee about each dispatched employee who needs to change their location as the dispatched employee relocation combination is calculated. delete A technical grade calculation unit that calculates the technical grade of each dispatched employee by combining the number of processing and the number of failure handling periods in which the network equipment management was performed for each dispatched employee who resides in each client and performs network equipment management of each client;
A customer information collection unit that collects failure occurrence information and work time required for failure recovery according to the operation of each customer's network equipment transmitted from the user terminal of each dispatched employee as network management information of each customer;
A customer analysis unit that calculates the number of failures occurring in each customer's network equipment and a work time required to recover the failure within a predetermined reference period based on the network management information;
A dispatched employee workload calculation unit that calculates the number of failure handling cases of each dispatched employee within the above standard period based on the skill level of each dispatched employee, and calculates the total number of failure handling cases handled by all dispatched employees dispatched to each customer;
Matching error rate calculation unit for calculating a matching error rate according to the difference between the total number of possible failure handling and the average number of failures of each customer,
When there is a first customer company in which the matching error rate exceeds a predetermined reference error rate, search for at least two or more target customer companies located adjacent to within a predetermined distance based on a straight line distance centered on the first customer company, and the target customer company Among the matching error rate does not exceed the reference error rate, after selecting one second customer closest to the first customer company, referring to the technical level of each dispatched employee belonging to the first customer company and the second customer company, the A dispatching staff arrangement unit for calculating a dispatching staff relocation combination such that the matching error rate is lower than the reference error rate in both the first customer and the second customer;
A dispatching staff management unit that manages the residence information of the dispatching staff;
Includes a customer rating calculation unit that calculates the importance rating of each customer based on the sales cost of each customer's network equipment management and the maintenance period of the network equipment management service,
The customer information collection unit further collects the difficulty value evaluated by each dispatched employee for each failure occurring in each customer as the network management information,
The customer analysis unit calculates the average difficulty value by averaging the difficulty values evaluated for each failure occurring in the reference period in each customer, and calculating the average difficulty value as the difficulty index of the failure occurring in each customer company,
The dispatching staff arrangement unit compares the difficulty index calculated for the first customer and the second customer, identifies a customer having a higher difficulty index among the two customers, and then calculates the dispatching staff relocation combination to calculate the first customer company and the The dispatching staff relocation combination is calculated so that the dispatching staff with the highest technical grade among the dispatching staff belonging to the second customer is prioritized to the customer having the above difficulty index,
The difficulty value is set to one difficulty value among a plurality of difficulty values preset based on a required dispatch skill level for recovering the failure for each failure and a work time required to recover the failure, It is set to a relatively high difficulty value in proportion to the working time,
The dispatching staff arrangement unit, in conjunction with the dispatching staff management unit, extracts residence information of dispatching employees belonging to the first and second client companies, and when changing the dispatching staff relocation combination, the dispatching office needs to be changed. The dispatch staff relocation combination is calculated such that dispatch staff who are relatively close to the residence are relocated to the changed work site first,
The skill level calculating unit calculates a skill index of each dispatched employee by assigning different weights to the number of disability handling and the work period for each dispatched employee, and each dispatch among a plurality of skill grades set based on the skill index The skill level corresponding to the proficiency index calculated for the employee is searched and calculated as the skill level of each dispatched employee, and the number of disability handling and the work period of each dispatched employee are continuously accumulated, and each predetermined period The skill level of each dispatched employee is updated by recalculating the above skill index of the dispatched employee,
The dispatching staff arrangement unit compares the importance class calculated for the first customer and the second customer, identifies a customer having a higher importance rating among the two customers, and then determines the importance of the customer among the first customer and the second customer For customers with a relatively high grade, when calculating the relocation combination for the dispatched employee, the dispatched employee with the highest technical grade among the dispatched employees belonging to the first client and the second client, regardless of the difficulty index, is assigned to the customer with the highest importance grade. Calculating the dispatch staff relocation combination to be prioritized
Dispatching system for efficient management of customer network equipment. delete delete delete delete delete The method of claim 15,
The dispatch staff assignment unit,
Dispatched employee placement system for efficient management of customer's network equipment to notify the user terminal of the dispatched employee about each dispatched employee who needs to change their location as the dispatched employee relocation combination is calculated. delete

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