KR101793951B1 - The customer service processing system and method by using virtual address - Google Patents

Abstract

The present invention relates to a system and method for processing a customer service using a virtual address, and more particularly, to a system and method for processing a customer service using a virtual address, , Call-out service, etc.), and provides customer personal information and real address information matched to the virtual address to the article terminal that accepted the customer service, thereby shortening the time for entering the long address when applying for customer service, And more particularly, to a system and method for processing a customer service using a virtual address that can eliminate the hassle of use through address input.

Description

Technical Field [0001] The present invention relates to a customer service processing system and method using a virtual address,

The present invention relates to a system and method for processing a customer service using a virtual address, and more particularly, to a system and method for processing a customer service using a virtual address, , Call-out service, etc.), and provides customer personal information and real address information matched to the virtual address to the article terminal that accepted the customer service, thereby shortening the time for entering the long address when applying for customer service, And more particularly, to a system and method for processing a customer service using a virtual address that can eliminate the hassle of use through address input.

In general, the use of the Internet has increased explosively, and various customer service services have been evolving along with this.

Especially, in case of quick response service, agent operation service, and call service service among customer service, it is a trend that the user can request the customer service anytime and anywhere by using the app installed in the smart phone.

However, in order to use the conventional customer service, a procedure of inputting address and personal information is required. Generally, a long time is required to input a long address.

In other words, since the user needs to input long physical address information about the current location and destination or the starting point and the destination, a considerable amount of time and waiting time for inputting basic information such as the actual address information is further increased when using the customer service using the smartphone application.

Accordingly, there is a need for a system capable of reducing the time of address input by remarkably reducing the process of inputting characters in order to input long real addresses.

(Prior Art) Korean Patent Publication No. 10-2013-0097905 (2013.09.04)

SUMMARY OF THE INVENTION Accordingly, the present invention has been made keeping in mind the above problems occurring in the prior art, and it is an object of the present invention to provide a virtual address management system and a virtual address management system, Driving service, call service, etc.) and providing the customer personal information and the real address information matched to the virtual address to the article terminal that accepted the customer service, thereby shortening the time for entering the long address when applying for customer service So that it is possible to eliminate the inconvenience of use by inputting a simple virtual address.

According to an aspect of the present invention, there is provided a system for processing a customer service using a virtual address according to the first embodiment of the present invention,

When the input address information for virtual address registration is provided by the virtual address management means, the corresponding input page information is displayed on the screen. When the customer personal information, the real address information and the virtual address information desired to be registered are input in the input page A customer terminal (100) providing the customer personal information, the real address information and the virtual address information desired to be registered to the virtual address management means, and receiving the registered virtual address information from the virtual address management means;

If it is determined that the virtual address information desired to be registered by the customer terminal is registerable, if the registered virtual address information is the registerable virtual address information, the information is registered and stored in the virtual address DB by matching with the customer private information and the real address information, When the conversion request signal for the virtual address information is obtained from the quick service management means, the converted virtual address information is converted into the actual address information, and the real address information is provided to the quick service management means Virtual address management means (200);

When acquiring quick service order information including virtual address information from a customer, transmits a conversion request signal to convert the virtual address information into actual address information by the virtual address management means, and transmits the converted real address information from the virtual address management means A quick service management unit 300 for providing quick service request information including customer personal information to a quick service article terminal displaying the quick service request information and displaying the quick service request information so that they can be confirmed by the quick service articles;

And a quick service article terminal 400 for displaying a quick service request information by referring to the quick service request information provided by the quick service management means and displaying the quick service request information including customer personal information provided by the quick service management means on the screen.

According to the system and method for processing a customer service using the virtual address according to the present invention, the virtual address registered by the customer in the virtual address management means, not the actual dispatch destination and the destination address, Driving service, call service, etc.) and providing the customer personal information and the real address information matched to the virtual address to the article terminal that accepted the customer service, thereby shortening the time for entering the long address when applying for customer service It is possible to eliminate the hassle of use through the simple virtual address input.

That is, when the customer service is used, convenience of use is provided by using a simple virtual address instead of inputting long address information.

1 is a block diagram of a system and method for processing a customer service using a virtual address according to a first embodiment of the present invention.
2 is a block diagram of virtual address management means of a customer service processing system using a virtual address according to a first embodiment of the present invention.
3 is a block diagram of a quick service management means of a customer service processing system using a virtual address according to the first embodiment of the present invention.
4 is a block diagram of a quick service article terminal of a customer service processing system using a virtual address according to a first embodiment of the present invention.
FIG. 5 is a flowchart illustrating a method of processing a customer service using a virtual address according to the first embodiment of the present invention, and FIG. 6 is a data flow diagram.
FIG. 7 is an overall configuration diagram of a customer service processing system using a virtual address according to a second embodiment of the present invention.
8 is a block diagram of virtual address management means of a customer service processing system using a virtual address according to a second embodiment of the present invention.
9 is a block diagram of surrogate operation management means of a customer service processing system using a virtual address according to a second embodiment of the present invention.
10 is a block diagram of a surrogate operator terminal of a customer service processing system using a virtual address according to a second embodiment of the present invention.
FIG. 11 is a flowchart illustrating a method of processing a customer service using a virtual address according to a second embodiment of the present invention, and FIG. 12 is a data flow diagram.
FIG. 13 is an overall configuration diagram of a customer service processing system using a virtual address according to a third embodiment of the present invention.
FIG. 14 is a block diagram of virtual address management means of a customer service processing system using a virtual address according to a third embodiment of the present invention.
FIG. 15 is a block diagram of a call management means of a customer service processing system using a virtual address according to a third embodiment of the present invention.
16 is a block diagram of a call service terminal of a customer service processing system using a virtual address according to a third embodiment of the present invention.
FIG. 17 is a flowchart illustrating a method of processing a customer service using a virtual address according to a third embodiment of the present invention, and FIG. 18 is a data flow diagram.

The following merely illustrates the principles of the invention. Therefore, those skilled in the art will be able to devise various apparatuses which, although not explicitly described or illustrated herein, embody the principles of the invention and are included in the concept and scope of the invention.

Furthermore, all of the conditional terms and embodiments listed herein are, in principle, only intended for the purpose of enabling understanding of the concepts of the present invention, and are not to be construed as limited to such specifically recited embodiments and conditions do.

It is to be understood that the block diagrams herein represent conceptual aspects of exemplary circuits embodying the principles of the invention. Similarly, all flowcharts, state transition diagrams, pseudo code, and the like are representative of various processes that may be substantially represented on a computer-readable medium and executed by a computer or processor, whether or not the computer or processor is explicitly shown .

Also, the explicit use of terms such as processor, control, or similar concepts should not be interpreted exclusively as hardware capable of running software, and may be used without limitation as a digital signal processor (DSP) (ROM), random access memory (RAM), and non-volatile memory. Other hardware may also be included.

Hereinafter, embodiments of a customer service processing system and method using a virtual address according to the present invention will be described in detail.

≪ Embodiment 1 >

1 is a block diagram of a system and method for processing a customer service using a virtual address according to a first embodiment of the present invention.

1, a customer service processing system and method using a virtual address according to the present invention includes a customer terminal 100, a virtual address management unit 200, a quick service management unit 300, a quick service article terminal 400, .

The customer terminal 100 is connected to the virtual address management means 200 through a wired / wireless communication network. The customer terminal 100 receives input page information for virtual address registration from the virtual address management means. At this time, To display the personal information, the address information, the desired virtual address information, and the like.

At this time, the personal information among the input information may include basic information such as personal contact information and name, and the address information means the actual address information of the customer. For example, have.

The desired virtual address means virtual address information to replace the actual address.

For example, if the virtual address information is registered as "Blue House" and registered, the customer will use "Blue House" as his virtual address instead of the actual address of the customer "Cheong Wa Dae 1 Seoul".

As described above, the customer provides his / her real address information and virtual address information to the virtual address management means through the customer terminal, so that the virtual address is registered instead of the actual address.

The present invention is characterized in that a virtual address registered in place of a real address of a customer is used in a customer service system such as a quick service, a substitute service, and a call service.

In the present invention, it is a feature of the present invention that a virtual address is used instead of an actual address without using an actual address.

For example, if the actual address of the customer 1 is "1 " in Jongno-gu, Seoul, and the actual address of the customer 2 is" 1600 Pennsylvania Avenue NW Washington, DC ", the customer 1 and the customer 2 respectively To register the virtual address that they will use.

In this case, if the virtual addresses registered by the customer 1 and the customer 2 are respectively referred to as "Blue House" and "White House ", then, when the customer 1 sends a quick service to the customer 2, "Blue House", which is a virtual address, is provided in place of "No. 1 Cheongwadae Road, Jongno-gu, Seoul" and "WhiteHouse", which is a virtual address instead of the actual address "1600 Pennsylvania Avenue NW Washington, DC" .

Also, the customer terminal 100 is connected to the quick service management means 300 through a wired / wireless communication network

Quick service application information including the actual address of the dispatch destination, the actual address of the dispatcher, the name or the name of the dispatcher, the name or business of the dispatcher, the address of the dispatcher, and the address of the recipient is provided to the quick service management means 300

The virtual address management means 200 includes a virtual address DB for storing personal information including a real address of a customer and virtual address information matched thereto.

That is, in the virtual address DB, the customer personal information including the actual address provided by the customer for each customer unique ID is stored and managed in the matching table format in order to identify the customers.

When the customer provides personal information, real address information, and desired virtual address information for registering the virtual address through the customer terminal, the virtual address management means judges whether or not the virtual address information desired to be registered is registerable .

The determination of whether or not to register is to judge whether or not the same virtual address information as the requested virtual address information is already registered.

For example, if someone has already registered a virtual address of "Blue House ", it is determined that the virtual address is unavailable. If the virtual address is not registered," Blue House "

If the virtual address information is not already registered, the virtual address management means notifies that the virtual address is usable by the customer terminal, and the customer can use the virtual address requested for the quick service.

It is a matter of course that the customers are connected to the virtual address management means in order to check what the virtual address registered by the customers is and can confirm them.

The virtual address management means 200 notifies the virtual address information registered in the client terminal, and when obtaining the conversion request signal for the virtual address information from the quick service management means, And provides the actual address information to the quick service management means.

On the other hand, when the quick service management means 300 acquires quick service application information including virtual address information from a customer, the virtual address management means transmits a conversion request signal to convert the virtual address information into actual address information, After receiving the converted actual address information from the management means, generating the quick service brief delivery information and the quick service request information using the acquired real address information and the quick service application information, and then, in order to display the quick service acceptance will, The quick service brief information is provided to the quick service article terminal and the quick service request information generated by the quick service article terminal indicating the quick service acceptance will be provided.

At this time, if the quick service article terminal 400 displays the quick service acceptance request with reference to the quick service brief delivery information displayed on the terminal, the quick service article requesting information is received from the quick service management means.

2 is a block diagram of virtual address management means of a customer service processing system using a virtual address according to a first embodiment of the present invention.

2, the virtual address management unit 200 includes a virtual address registration unit 210, a virtual address DB 220, a virtual address translation unit 230, an actual address information providing unit 240, (250).

The virtual address registration unit 210 determines whether the desired virtual address information can be registered using the customer information (personal information, real address information, desired virtual address information, etc.) provided from the customer terminal, If the address is registered in the virtual address DB, it is stored.

Also, the virtual address registration unit 210 provides information to the client terminal through the communication unit 250 that the registered virtual address information is registered.

If the registered virtual address information is the same as the registered virtual address information, it is impossible to register the virtual address information, If there is no registered virtual address information, it is determined that registration is possible.

The virtual address DB 220 stores and manages virtual address information determined to be registerable by the virtual address registration unit in the form of a matching table which is a form of personal information-real address information-virtual address information for each customer.

When acquiring the conversion request signal for the virtual address information from the quick service management means, the virtual address conversion unit 230 converts the virtual address information into actual address information matched with the requested virtual address information.

The real address information providing unit 240 provides the real address information converted by the virtual address converting unit to the quick service managing unit through the communication unit.

The communication unit 250 is connected to the customer terminal and the quick service management unit through a wire / wireless communication network, and transmits / receives various information generated by the virtual address management unit or an external request signal.

3 is a block diagram of a quick service management means of a customer service processing system using a virtual address according to the first embodiment of the present invention.

3, the quick service management unit 300 includes a virtual address information acquisition unit 310, a virtual address translation request unit 320, an actual address information acquisition unit 330, a quick service request information generation unit 340 A quick-service article terminal information acquiring unit 350, and a quick-service customer information providing unit 360.

The virtual address information obtaining unit 310 obtains quick service application information from a customer. The quick service application information includes the virtual address information of the dispatch destination and the destination of the quick service application, and acquires the information.

In this case, the quick service application information may include personal information such as the name of the sender or the name of the sender, the name or the name of the receiver, the contact of the sender, and the address of the receiver, in addition to the virtual address information of the sender and receiver.

The quick service application information acquired from the customer is provided to the virtual address translation request unit 320 and the quick service request information generation unit 340.

The virtual address translation request unit 320 transmits a conversion request signal to the virtual address management unit so as to convert the virtual address information of the sending destination and the destination of the application information provided by the virtual address information obtaining unit 310 into actual address information do.

The real address information obtaining unit 330 obtains real address information, which is a result of the virtual address translation request unit, from the virtual address management unit, and provides the converted physical address information to the quick service request information generating unit 340 do.

The quick service request information generating unit 340 generates quick service request information by using the quick service request information provided by the virtual address information obtaining unit 310 and the converted physical address information provided by the real address information obtaining unit 330, Service brief delivery information.

The quick service simple delivery information includes an actual address of the dispatch destination and actual address information of the destination, and the quick service request information includes real address information of the dispatch destination, real address information of the dispatcher, and the name of the dispatcher or the name, The customer's personal information such as the sender's contact, the recipient's contact, and the like.

Then, the quick service request information generating unit 340 provides the quick service information terminal to the quick service article terminal so that the quick delivery information can be confirmed by the quick service articles.

That is, the quick service brief delivery information is provided to a plurality of quick-quick article terminals managed by the quick service management means.

The quick service brief delivery information includes the actual address of the dispatch destination and the actual address of the destination because the quick service dispatch information includes basic information for expressing the will acceptance of the quick service in consideration of the location of the dispatch place where the quick service article is currently located, To use the shipping information.

Then, when the user clicks the icon "Accept" on the application, the QuickSearch article terminal information acquisition unit 350 acquires the QuickSubscribe article terminal information acquisition unit 350, The quick-service article terminal information indicating the acceptance will be obtained.

Then, the quick service customer providing unit 360 displays the actual address information of the sender and the receiver, the name or company of the sender, the name or company of the receiver, the contact information of the sender, the contact information of the receiver And provides quick service request information including the same customer personal information.

4 is a block diagram of a quick service article terminal of a customer service processing system using a virtual address according to a first embodiment of the present invention.

As shown in FIG. 4, the quick-service article terminal 400 includes a quick service acceptance signal transmitter 410 and a quick service information exporter 420.

Specifically, when the quick service article is clicked on the acceptance icon formed at a specific location by referring to the screen on the application including the quick service provision simple delivery information provided by the quick service provision means, the quick service acceptance will signal transmitter 410 accepts Quick Service And transmits the signal to the quick service management means.

At this time, the acceptance will signal includes the unique ID information of the quick service article.

The quick service information display unit 420 displays the quick service request information including the actual address information and the customer personal information provided by the quick service management means on the screen of the quick service article terminal.

That is, information such as the actual address of the dispatch destination, the actual address of the dispatcher, the name or company of the dispatcher, the name or business of the recipient, the address of the dispatcher, and the address of the recipient are displayed on the screen.

FIG. 5 is a flowchart illustrating a method of processing a customer service using a virtual address according to the first embodiment of the present invention, and FIG. 6 is a data flow diagram.

5, the method for processing a customer service using a virtual address according to the present invention includes a virtual address registration step S100, a virtual address registration step S200, a quick service application information reception step S300, The quick service provision request information generating step S600, the quick service brief information providing step S70 0, the quick service acceptance accepting signal obtaining step S800, the quick service request information providing step S800, (S900), and quick service request information display step (S1000).

Referring to FIGS. 5 and 6, a method for processing a customer service using a virtual address according to a first embodiment of the present invention includes receiving a virtual address registration input page information from a virtual address management unit .

Then, the input page information is displayed on the screen, and personal information, real address information, and virtual address information desired to be registered are input to the input page.

After that, virtual address registration is requested by providing the inputted information (personal information, real address information, virtual address information desired to be registered, etc.) to the virtual address management means (S100).

Then, the virtual address management unit 200 determines whether the registered virtual address information is registerable information. If the virtual address information is registerable virtual address information, the virtual address managing unit 200 matches the virtual address information with the customer private information and the real address information, And stores it in the DB (S200).

Then, the quick service management means 300 receives the quick service application information including the registered virtual address information from the customer (S300).

In addition to the virtual address information of the dispatch destination and the destination, the quick service application information may include personal information such as the name of the sender or name of the sender, name or company of the receiver, contact information of the sender,

Then, the quick service management means 300 transmits an actual address conversion request signal for converting the virtual address information included in the quick service application information into the actual address information to the virtual address management means (S400).

After that, the virtual address management unit 200 converts the virtual address information into actual address information, and provides it to the quick service management unit (S500).

Then, the quick service management means 300 generates the quick courier brief delivery information and the quick service request information using the quick service application information acquired from the customer and the actual address information obtained from the virtual address management means (S600).

The service brief delivery information includes an actual address of the dispatch destination and actual address information of the destination, and the quick service request information includes the actual address information of the dispatch destination and the actual address information of the dispatcher, the name of the dispatcher or the name of the recipient, The contact information of the customer, the contact information of the recipient, and the like.

After that, the quick service management means 300 provides the quick service brief delivery information to a plurality of quick quick article terminals (S700).

The quick service brief delivery information includes the actual address of the dispatch destination and the actual address of the destination. The quick service dispatch information includes basic information for expressing the will acceptance of the quick service in consideration of the location of the dispatch place where the quick service article is presently located, To use the shipping information.

After that, the quick service terminal displays acceptance will by referring to the quick service brief delivery information displayed on the quick service article terminal, and the quick service management means acquires the expressed acceptance request signal (S800).

After that, the quick service management means 300 provides the quick service request information to the quick service article terminal expressing acceptance intention (S900).

Then, the quick-service article terminal displays the obtained quick service request information on the screen (S1000).

The quick service request information displayed on the screen includes the actual address information of the dispatch destination, the actual address information of the dispatcher, and customer personal information such as the name of the dispatcher or the name of the vendor, the name or company of the receiver, the address of the dispatcher,

Thus, finally, the quick service article performs the quick service service using the actual address information displayed on the screen.

In order to perform the service of the present invention, the quick-service article terminal may be equipped with a mobile application for performing a virtual address service, thereby confirming quick service request information, and confirming a corresponding source and destination information through an application .

In addition, the quick-response article terminal may be a mobile communication terminal, a PDA, a smart phone, and the like capable of performing voice and image communication, data communication, and Internet communication, and may be an email service, a browser service, message service, or a quick service according to an embodiment of the present invention, or may be downloaded via a communication network.

The customer terminal according to the embodiment of the present invention may be any terminal that can perform message communication with a quick-service article terminal through a communication network such as voice communication, SMS (Short Message Service), or MMS (Multi-Message Service).

<2nd Example >

FIG. 7 is an overall configuration diagram of a customer service processing system using a virtual address according to a second embodiment of the present invention.

7, a customer service processing system and method using a virtual address according to the present invention includes a customer terminal 100a, a virtual address management unit 200a, a proxy operation management unit 300a, a surrogate driver terminal 400a ).

In the second embodiment of the present invention, similar to the first embodiment, it is a feature of the present invention to use a virtual address instead of an actual address, and description of the same technical parts as those of the first embodiment is omitted .

The customer terminal 100a is connected to the virtual address management means 200a through a wired / wireless communication network and receives input page information for virtual address registration from the virtual address management means. At this time, To display the personal information, the address information, the desired virtual address information, and the like.

Also, the customer terminal 100a is connected to the surrogate operation management means 300a through a wired / wireless communication network

And provides the surrogate operation service application information including the customer's personal information such as the virtual address information of the start point and the destination and the telephone number to the surrogate operation management means 300a

In the case of the second embodiment, the customer may provide the virtual address information as the starting point information for using the substitute driving, but the starting point address information may be automatically obtained through the application using the current position based information of the GPS .

For example, it is possible to input the virtual address information "Blue House" into the source information input window on the customer terminal, but it is also possible to input the GPS based current location as needed.

However, the destination address information uses the virtual address information.

Meanwhile, the virtual address managing unit 200a determines whether the virtual address information desired to be received from the client terminal is registerable information, and if the registered virtual address information is the registerable virtual address information, the virtual address managing unit 200a matches the information with the customer private information and the real address information Stores the virtual address in the virtual address DB, notifies the virtual address information registered in the customer terminal, converts the virtual address information requested to be converted into actual address information when acquiring the conversion request signal for the virtual address information from the surrogate operation management means And provides the actual address information to the surrogate operation management means.

On the other hand, when the surrogate operation management means 300a obtains the surrogate operation service application information including the virtual address information of the departure place and the destination from the customer, the virtual address management means 300a transmits a conversion request And generates the surrogate operation service brief information and the surrogate operation service request information by using the acquired actual address information and the surrogate operation application information, The surrogate driving service brief information is provided to the surrogate driver terminal so that the articles can display the willingness to accept the surrogate driving service, and then the surrogate driving service request information generated by the surrogate driver terminal indicating the willingness to accept the surrogate driving service is provided .

On the other hand, the surrogate driver terminal 400a displays the surrogate operation service acceptance will by referring to the surrogate operation service brief information displayed on the terminal, and then receives the surrogate operation service request information from the surrogate operation management means.

8 is a block diagram of virtual address management means of a customer service processing system using a virtual address according to a second embodiment of the present invention.

8, the virtual address management unit 200 includes a virtual address registration unit 210a, a virtual address DB 220a, a virtual address translation unit 230a, an actual address information providing unit 240a, (250a).

The virtual address registration unit 210a determines whether the desired virtual address information can be registered using the customer information (personal information, real address information, desired virtual address information, etc.) provided from the customer terminal, If the address is registered in the virtual address DB, it is stored.

In addition, the virtual address registration unit 210a provides information to the customer terminal through the communication unit 250a that the registered virtual address information is registered.

The virtual address DB 220a stores and manages the virtual address information determined to be registerable by the virtual address registration unit in the form of a matching table which is a form of personal information-real address information-virtual address information for each customer.

When acquiring the conversion request signal for the virtual address information of the source and destination from the surrogate operation management unit, the virtual address conversion unit 230a converts the virtual address information into actual address information matched with the requested virtual address information.

The real address information providing unit 240a provides the real address information converted by the virtual address converting unit to the surrogate operation managing unit through the communication unit.

The communication unit 250a is connected to the customer terminal and the surrogate operation management unit through the wired / wireless communication network, and transmits / receives various information generated by the virtual address management unit or an external request signal.

9 is a block diagram of surrogate operation management means of a customer service processing system using a virtual address according to a second embodiment of the present invention.

9, the surrogate operation management unit 300a includes a virtual address information acquisition unit 310a, a virtual address translation request unit 320a, an actual address information acquisition unit 330a, a surrogate operation service request information 330a, A substitute driving service article terminal information obtaining unit 350a, and a substitute driving service customer information providing unit 360a.

The virtual address information obtaining unit 310a obtains the proxy operating service application information including the virtual address information from the customer.

The surrogate operation service application information may include destination information indicated by a virtual address, departure information indicated by a virtual address, customer personal information such as a telephone number, and the like.

Then, the surrogate operation service application information acquired from the customer is provided to the virtual address translation request unit 320a and the surrogate operation service request information generation unit 340a.

The virtual address translation request unit 320a transmits a conversion request signal to the virtual address management unit to convert the virtual address information acquired by the virtual address information acquisition unit into actual address information.

The real address information obtaining unit 330a obtains the converted real address information from the virtual address managing unit and provides the converted real address information to the surrogate operation service request information generating unit 340a.

In addition, the surrogate operation service request information generation unit 340a may use the surrogate operation service application information provided by the virtual address information acquisition unit 310a and the converted actual address information provided from the real address information acquisition unit 330a And generates driving service request information and surrogate driving service brief information.

The surrogate operation service brief information includes the actual address information of the departure location and the destination, and the surrogate operation service request information includes the actual address information of the departure place, the actual address information of the destination, and customer personal information such as the customer's telephone number .

Then, the surrogate driving service request information generating unit 340a provides surrogate driving service brief information of the generated information to the surrogate driver terminal so that the surrogate driver can confirm them.

That is, the surrogate driving service brief information is provided to a plurality of surrogate driver terminals managed by the surrogate driving management means.

The surrogate driving service brief information includes the actual address of the departure place and the destination address because the surrogate driver is informed of the willingness to accept the surrogate driving service in consideration of the position of the departure place where the surrogate driver is presently present, Service brief information.

Then, a specific agency service article displays the service acceptance will by referring to the simplified information displayed on the terminal. For example, when the icon of acceptance is clicked on the application, the agency service information terminal information acquiring unit 350a ) Obtains the surrogate driving service article terminal information indicating the surrogate driving service acceptance intention.

The surrogate driving service customer information providing unit 360a may provide the surrogate driving service request information including the personal address information such as the actual address information of the departure place and the destination and the telephone number to the surrogate driver terminal indicating the service acceptance intention will be.

10 is a block diagram of a surrogate operator terminal of a customer service processing system using a virtual address according to a second embodiment of the present invention.

As shown in Fig. 10, the substitute driver's terminal 400a,

A surrogate operation service acceptance will signal sending unit 410a for sending a surrogate operation service acceptance will signal by referring to the surrogate operation service brief information provided by the surrogate operation management means,

And a surrogate operation service information display unit 420a for displaying surrogate operation service request information including customer personal information provided by the surrogate operation management means on the screen of the surrogate driver's terminal.

Specifically, the surrogate operation service acceptance will signal sending unit 410a refers to the screen on the app including the surrogate driving service brief information provided by the surrogate operation management means, and clicks the acceptance icon formed at a certain position by the surrogate driver , The surrogate operation service acceptance will signal is transmitted to the surrogate operation management means.

At this time, the acceptance signal includes the unique ID information of the surrogate driver.

The surrogate operation service information display unit 420a displays the surrogate operation service request information including the actual address information and the customer personal information provided by the surrogate operation management means on the screen of the surrogate driver terminal.

That is, the personal information of the customer such as the actual address information of the place of departure and the destination, the telephone number, and the like are displayed on the screen.

FIG. 11 is a flowchart illustrating a method of processing a customer service using a virtual address according to a second embodiment of the present invention, and FIG. 12 is a data flow diagram.

As shown in FIG. 11, a method for processing a customer service using a virtual address,

The virtual address registration request step S100a, the virtual address registration step S200a, the proxy operation service application information receiving step S300a, the virtual address translation request step S400a, the actual address providing step S500a, / Request information generation step S600a, a proxy operation service brief information provision step S700a, a substitute operation service acceptance will signal acquisition step S800a, a proxy operation service request information provision step S900a, a proxy operation service request information presentation step (S1000a).

Referring to FIGS. 11 and 12, a method for processing a customer service using a virtual address according to a second embodiment of the present invention includes receiving a virtual address registration input page information from a virtual address management unit .

Then, the input page information is displayed on the screen, and personal information, real address information, and virtual address information desired to be registered are input to the input page.

Then, the virtual address management unit requests virtual address registration by providing the input information (personal information, real address information, virtual address information desired to be registered, etc.) to the virtual address management unit (S100a).

Then, the virtual address managing unit 200a determines whether the registered virtual address information is registerable information. If the virtual address information is registerable virtual address information, the virtual address managing unit 200a matches the virtual address information with the customer private information and the real address information, DB (S200a).

Subsequently, the surrogate operation management means 300a receives the surrogate operation service application information including the virtual address information of the source and destination from the customer (S300).

In addition to the virtual address information of the departure place and the destination, the proxy driving service application information may include customer personal information such as a telephone number and the like.

Subsequently, the surrogate operation management means 300a transmits an actual address translation request signal for converting the virtual address information included in the surrogate operation service application information to the actual address information to the virtual address management means (S400a).

After that, the virtual address management unit 200a converts the virtual address information into the actual address information, and provides it to the surrogate operation management unit (S500a).

Subsequently, the surrogate operation management means 300a generates surrogate operation service brief information and surrogate operation service request information using the surrogate operation service application information acquired from the customer and the actual address information acquired from the virtual address management means (S600a )

The surrogate operation service brief information includes the actual address information of the departure location and the destination, and the surrogate operation service request information includes the actual address information of the departure place and the destination, and the customer personal information such as a telephone number.

Subsequently, the surrogate operation management means 300a provides the surrogate operation service brief information to the plurality of surrogate driver terminals (S700a).

The surrogate driving service brief information includes the actual address of the departure place and the destination address. The surrogate driving service brief information includes basic information for expressing the willingness to accept the surrogate driving service in consideration of the position of the departure place from where the surrogate driver is presently located, Service brief information.

Subsequently, the surrogate driver terminal displays the acceptance intention by referring to the surrogate driving service brief information displayed on the surrogate driver terminal, and the surrogate operation management means acquires the expressed acceptance will signal (S800a).

Subsequently, the surrogate operation management means 300a provides the surrogate operation service request information to the surrogate driver terminal (S900a).

Subsequently, the surrogate driver terminal displays the acquired surrogate operation service request information on the screen (S1000a).

The surrogate operation service request information displayed on the screen includes the customer's personal information such as the origin address, the actual address information of the destination, and a telephone number.

Accordingly, the surrogate driver finally performs the surrogate operation service using the actual address information displayed on the screen.

In order to perform the service of the present invention, the surrogate driver terminal may be equipped with a mobile application for performing a virtual address service to confirm the surrogate operation service request information and to check the source and destination information through the application can do.

&Lt; Third Embodiment >

FIG. 13 is an overall configuration diagram of a customer service processing system using a virtual address according to a third embodiment of the present invention.

13, a customer service processing system and method using a virtual address according to the present invention includes a customer terminal 100b, a virtual address management unit 200b, a call handling management unit 300b, .

In the third embodiment of the present invention, similar to the first and second embodiments, it is a feature of the present invention to use a virtual address instead of an actual address without using an actual address, Will not be described.

The customer terminal 100b is connected to the virtual address management unit 200b through a wired / wireless communication network. The customer terminal 100b receives input page information for virtual address registration from the virtual address management unit. At this time, To display the personal information, the address information, the desired virtual address information, and the like.

Also, the customer terminal 100b is connected to the call-to-call management means 300b through a wired / wireless communication network

And provides the call pickup service application information including the customer's personal information such as the virtual address information of the departure place and the destination and the telephone number to the call pickup management means 300b

As in the second embodiment, the third embodiment can provide the virtual address information as the start point information for the customer to use the call center. However, it is possible to automatically obtain the start point address information through the application You may.

For example, it is possible to input the virtual address information "Blue House" into the source information input window on the customer terminal, but it is also possible to input the GPS based current location as needed.

However, the destination address information uses the virtual address information.

Meanwhile, the virtual address managing unit 200b determines whether the virtual address information desired to be received from the client terminal is registerable information, and if the registered virtual address information is the registerable virtual address information, the virtual address managing unit 200b matches the information with the customer private information and the real address information Stores the virtual address in the virtual address DB, notifies virtual address information registered in the client terminal, converts the virtual address information requested to be converted into actual address information when acquiring the conversion request signal for the virtual address information from the call- And the actual address information is provided by the call-to-address management means.

When the call-to-service management means 300b obtains the call-takedown service application information including the start address and the destination virtual address information from the customer, the call address management means 300b transmits a conversion request signal Obtains the converted real address information from the virtual address management means, generates the call service brief information and the call service request information by using the acquired real address information and the call service application information, The service provider provides the call service brief information to the call pickup service terminal so as to display the call accept service request information, and then provides the call service request information generated by the call pickup service terminal indicating the call service acceptance request.

On the other hand, the call-taking article service terminal 400b refers to the call-taking service brief information displayed on the terminal and displays the call-taking service acceptance intention. Then, the call-taking service request information is received from the call-

FIG. 14 is a block diagram of virtual address management means of a customer service processing system using a virtual address according to a third embodiment of the present invention.

As shown in Fig. 14, the virtual address managing means 200b,

A virtual address registration unit 210b, a virtual address DB 220b, a virtual address translation unit 230b, an actual address information providing unit 240b, and a communication unit 250b.

The virtual address registration unit 210b determines whether the desired virtual address information can be registered using the customer information (personal information, real address information, desired virtual address information, etc.) provided from the customer terminal, If the address is registered in the virtual address DB, it is stored.

In addition, the virtual address registration unit 210b provides information to the client terminal through the communication unit 250b that the registered virtual address information is registered.

The virtual address DB 220b stores and manages virtual address information determined to be registerable by the virtual address registration unit in the form of a matching table which is a form of personal information-real address information-virtual address information for each customer.

When acquiring the conversion request signal for the virtual address information from the calling address management unit 230b, the virtual address conversion unit 230b converts the virtual address information into actual address information matched with the requested virtual address information.

The real address information providing unit 240b provides the real address information converted by the virtual address converting unit to the call management unit through the communication unit.

The communication unit 250b is connected to the client terminal and the call-to-call management unit through the wired / wireless communication network, and transmits / receives various information generated by the virtual address management unit or an external request signal.

FIG. 15 is a block diagram of a call management means of a customer service processing system using a virtual address according to a third embodiment of the present invention.

As shown in Fig. 15, the call-to-call management means 300b

A virtual address conversion requesting unit 320b, an actual address information obtaining unit 330b, a call service request information generating unit 340b, a call service information terminal obtaining unit 350b, And an information providing unit 360b.

The virtual address information obtaining unit 310b obtains the call application service application information including the virtual address information of the source and destination from the customer.

The call service application information may include destination information indicated by a virtual address, origin information indicated by a virtual address, customer personal information such as a telephone number, and the like.

The call application service request information obtained from the customer is provided to the virtual address translation request unit 320a and the call service request information generation unit 340a.

The virtual address translation request unit 320b transmits a conversion request signal to the virtual address management unit so as to convert the virtual address information acquired by the virtual address information acquisition unit into actual address information.

The real address information obtaining unit 330b obtains the converted physical address information from the virtual address managing unit and provides the converted physical address information to the call service request information generating unit 340b.

The call-service-service-request-information generating unit 340b generates call-service-service-request information using the call-by-service application information provided by the virtual-address-information obtaining unit 310a and the converted physical address information provided by the physical address- And generates call summarizing service brief information.

The call service brief information includes the actual address information of the departure place and the destination, and the call service request information includes the actual address information of the departure place, the actual address information of the destination, and the customer personal information such as the telephone number of the customer.

The call-service-service-request-information generating unit 340a provides the call-service-service briefing information among the generated information to the call-by-call service terminal so that call-takers can confirm the information.

That is, the call-to-service brief information is provided to a plurality of call-takedown article terminals managed by the call-to-address management means.

The call service brief information includes a starting address and an actual address of the destination because the call service operator can use the call service brief information as basic information for expressing the will to accept the call service in consideration of the location of the departure place from where the call service operator is currently located So that it can be used.

Then, a specific call-taker's article refers to the brief information displayed on the terminal and displays the service acceptance intention.

For example, when the icon of acceptance is clicked on the app, the call-takedown article terminal information obtaining unit 350a obtains the call-takedown article terminal information indicating the willingness to accept the call-takedown service.

The call-to-service service customer information providing unit 360a provides the call-to-service service request information including the customer's personal information such as the actual address information of the place of departure and the destination, and a telephone number to the call-

16 is a block diagram of a call service terminal of a customer service processing system using a virtual address according to a third embodiment of the present invention.

As shown in Fig. 16, the call-by-call terminal 400b,

A call-to-service service acceptance will signal transmitting unit 410b for transmitting a call-to-service acceptance will signal with reference to the call-to-service request information provided by the call-

And a call service service information display unit 420b for displaying call service request information including customer personal information provided by the call service management means on the screen of the call service article terminal.

Specifically, when the call-takedown article is clicked on the acceptance icon formed at a specific position with reference to the screen on the application including the call-up service brief information provided by the call-takedown service management unit, the call- And the acceptance will signal is transmitted to the calling address management means.

At this time, the acceptance will signal includes the unique ID information of the call-taker.

The call service information display unit 420b displays the call service request information including the actual address information and the customer personal information provided by the call service management unit on the screen of the call service.

That is, the personal information of the customer such as the actual address information of the place of departure and the destination, the telephone number, and the like are displayed on the screen.

FIG. 17 is a flowchart illustrating a method of processing a customer service using a virtual address according to a third embodiment of the present invention, and FIG. 18 is a data flow diagram.

As shown in FIG. 17, a method of processing a customer service using a virtual address,

The virtual address registration step S100b, the virtual address registration step S200b, the calling service application information receiving step S300b, the virtual address conversion requesting step S400b, the actual address providing step S500b, the calling service brief information / (Step S600b), step S700b, step S700b, step S800b, step S900b, step S900b, step S900b, and step S900b, .

Referring to FIGS. 17 and 18, a method for processing a customer service using a virtual address according to a third embodiment of the present invention includes receiving a virtual address registration input page information from a virtual address management unit .

Then, the input page information is displayed on the screen, and personal information, real address information, and virtual address information desired to be registered are input to the input page.

Then, virtual address registration is requested by providing the input information (personal information, real address information, virtual address information desired to be registered, etc.) to the virtual address management means (S100b).

Then, the virtual address managing means 200b judges whether the registered virtual address information is registerable information. If the registered virtual address information is the registerable virtual address information, the virtual address managing means 200b matches the virtual address information with the customer private information and the real address information, And is stored in the DB (S200b).

Thereafter, the call-to-service management means 300b receives the call-to-service application information including the start address and the destination virtual address information from the customer (S300b).

The call service application information may include customer personal information such as a telephone number in addition to the virtual address information of the departure location and the destination.

In step S400b, the call-to-address management unit 300b transmits an actual address translation request signal to the virtual address management unit to convert the virtual address information included in the call application service application information into actual address information.

After that, the virtual address management unit 200b converts the virtual address information into the actual address information, and provides the converted address information to the call handling management unit (S500b).

Then, the call-to-service management unit 300b generates call-service-service brief information and call-service-service request information by using the call-by-service application information obtained from the customer and the actual address information obtained from the virtual address management unit (S600b)

The call service brief information includes the actual address information of the departure place and the destination, and the call service request information includes the actual address information of the departure place and the destination, and customer personal information such as a telephone number and the like.

Thereafter, the call-to-tax management means 300b provides the call-taking service brief information to a plurality of call-to-speech terminals (S700b).

The call-to-service service brief information includes a starting address and an actual address of the destination. The call-to-service brief information is used as basic information for expressing an intention to accept a call service in consideration of the location of the departure place from where the call- So that it can be used.

After that, the call-to-speech terminal displays the acceptance intention by referring to the call-to-speech service brief information displayed on the call-to-speech terminal, and the call-to-speech management means acquires the expressed acceptance will signal (S800b).

Thereafter, the call-takh management unit 300b provides the call-takh service request information to the call-takh office terminal expressing acceptance intention (S900b).

Thereafter, the call-taks article terminal displays the obtained call-taks service request information on the screen (S1000b).

The calling service request information displayed on the screen includes personal address information such as a starting address and a destination address, and a telephone number.

Thus, the call-taker finally performs the call-takedown service using the actual address information displayed on the screen.

In order to carry out the service of the present invention, a call application for carrying out a virtual address service may be mounted on the call-to-speech terminal, so that the call-to-service request information can be confirmed and the start and destination information can be confirmed through the application have.

Meanwhile, the method according to various embodiments of the present invention may be stored in a computer-readable recording medium. The computer-readable recording medium may be a ROM, a RAM, CDROMs, magnetic tapes, floppy disks, optical data storage devices, and the like, as well as carrier waves (e.g., transmission over the Internet).

While the present invention has been particularly shown and described with reference to exemplary embodiments thereof, it is to be understood that the invention is not limited to the disclosed exemplary embodiments, but, on the contrary, It should be understood that various modifications may be made by those skilled in the art without departing from the spirit and scope of the present invention.

100, 100a, 100b: customer terminal
200, 200a, 200b: virtual address management means
300: Quick service management means
300a: Surrogate operation management means
300b: Call taxi management means
400: Quick service article terminal
400a: A substitute driver's terminal
400b: Call Taxi Article Terminal

Claims (15)

In a customer service processing system,
When the input address information for virtual address registration is provided by the virtual address management means, the corresponding input page information is displayed on the screen. When the customer personal information, the real address information and the virtual address information desired to be registered are input in the input page The virtual address information is provided to the virtual address management means, the virtual address information is registered from the virtual address management means, and the virtual address information is provided to the quick service management means 300, A customer terminal (100) for providing quick service application information containing the quick service application information;

If it is determined that the virtual address information desired to be registered by the customer terminal is registerable, if the registered virtual address information is the registerable virtual address information, the information is registered and stored in the virtual address DB by matching with the customer private information and the real address information, When the conversion request signal for the virtual address information is obtained from the quick service management means, the converted virtual address information is converted into the actual address information, and the real address information is provided to the quick service management means Virtual address management means (200);

When acquiring quick service application information including virtual address information from a customer, transmits a conversion request signal to convert the virtual address information into actual address information by the virtual address management means, and transmits the converted real address information from the virtual address management means The quick service brief delivery information and the quick service request information are generated using the acquired real address information and the quick service application information, and then the quick service brief delivery information is displayed to the quick service article terminal so that the quick service articles can display the quick service acceptance request A quick service management means 300 for providing quick service request information generated by the quick service article terminal indicating the quick service acceptance will be provided;

And a quick service article terminal (400) for displaying a quick service request information by referring to the quick service brief delivery information provided by the quick service management means and displaying quick service request information including customer personal information provided by the quick service management means on the screen Respectively,

The quick service management means (300)
A virtual address conversion requesting unit 320 and a quick service requesting information generating unit 340. The virtual address conversion requesting unit 320 and the quick service requesting information generating unit 340 obtain the quick service request information including the virtual address information of the forwarding destination and the destination of the quick service request from the customer, An information obtaining unit 310,
A virtual address translation request unit 320 for transmitting a translation request signal to the virtual address management unit to convert the virtual address information provided by the virtual address information acquisition unit into actual address information,
An actual address information obtaining unit 330 for obtaining the converted real address information from the virtual address managing means and providing the converted real address information to the quick service request information generating unit 340,
Quick service request information and quick service simplified delivery information by using the quick service application information provided by the virtual address information acquisition unit 310 and the converted physical address information provided by the real address information acquisition unit 330, A quick service request information generator 340 for providing quick service brief delivery information to the quick service article terminal,
A quick-quick article terminal information acquiring unit 350 for acquiring quick-service article terminal information indicating a quick service acceptance will,
And a quick service customer providing unit 360 for providing quick service request information including customer personal information to the quick service article displaying acceptance will,

The quick-service article terminal 400,
A quick service acceptance signal sending unit 410 for sending a quick service acceptance acceptance signal by referring to the quick service brief delivery information provided by the quick service management means,
And a quick service information display unit (420) for displaying the quick service request information including the customer personal information provided by the quick service management means on the screen of the quick service article terminal,

Wherein the quick service brief delivery information includes an actual address of the dispatch destination and actual address information of the destination, and the quick service request information includes the actual address information of the dispatch destination, the actual address information of the dispatcher, and the contact information of the dispatcher and the recipient Customer Service Processing System Using Virtual Addresses. The method according to claim 1,
The virtual address management means (200)
After determining whether the desired virtual address information is a registerable virtual address by using the customer information (personal information, real address information, desired virtual address information, etc.) provided from the customer terminal, register the registered virtual address in the virtual address DB A virtual address registration unit 210,
A virtual address DB 220 for storing and managing the virtual address information determined to be registerable by the virtual address registration unit in the form of a matching table, which is a personal information-real address information-virtual address information type per customer,
A virtual address conversion unit 230 for converting the requested virtual address information into matched physical address information when acquiring a conversion request signal for virtual address information from the quick service management means,
An actual address information providing unit 240 for providing the real address information converted by the virtual address converting unit through the communication unit as a quick service managing unit,
And a communication unit (250) connected to the customer terminal and the quick service management unit through the wired / wireless communication network and transmitting / receiving various information generated by the virtual address management unit or an external request signal. Customer Service Processing System. delete delete delete In a customer service processing system,
When the input address information for virtual address registration is provided by the virtual address management means, the corresponding input page information is displayed on the screen. When the customer personal information, the real address information and the virtual address information desired to be registered are input in the input page The virtual address management means, the virtual address management means, the virtual address information, the virtual address information, the virtual address information, the virtual address information, A customer terminal (100a) for providing a substitute driving service application information including information;

If it is determined that the virtual address information desired to be registered by the customer terminal is registerable, if the registered virtual address information is the registerable virtual address information, the information is registered and stored in the virtual address DB by matching with the customer private information and the real address information, When the conversion request signal for the virtual address information is obtained from the surrogate operation management means, the conversion request virtual address information is converted into the actual address information, and the substitute operation management means notifies the actual address information A virtual address management unit 200a for providing the virtual address;

When acquiring the surrogate operation service application information including the virtual address information from the customer, transmits a conversion request signal to convert the virtual address information into the actual address information by the virtual address management means, And generates surrogate driving service brief information and surrogate driving service request information by using the acquired actual address information and the surrogate driving service application information, A surrogate operation management means (300a) for providing surrogate operation service brief information to the surrogate driver terminal and providing the surrogate operation service request information generated by the surrogate driver terminal indicating the willingness to accept the surrogate operation service;

A surrogate driving service displaying means for displaying surrogate driving service request information including customer personal information provided by the surrogate driving management means by referring to the surrogate driving service brief information provided by the surrogate driving management means, And a terminal 400a,

The substitute operation management means (300a)
Obtains the proxy operation service application information including the virtual address information of the departure location and the destination from the customer and provides the obtained proxy operation service application information to the virtual address translation request unit 320a and the proxy operation service request information generation unit 340a A virtual address information obtaining unit 310a,
A virtual address translation request unit 320a for transmitting a translation request signal to the virtual address management unit so as to convert the virtual address information provided by the virtual address information acquisition unit into actual address information,
An actual address information obtaining unit 330a that obtains the converted actual address information from the virtual address managing unit and provides the converted actual address information to the surrogate operation service request information generating unit 340a,
The surrogate operation service request information and the surrogate operation service brief information are generated using the surrogate operation service application information provided by the virtual address information acquisition unit 310a and the converted actual address information provided from the real address information acquisition unit 330a, A surrogate operation service request information generating unit 340a for providing surrogate operation service brief information among the generated information to the surrogate driver terminal,
A substitute driving service article terminal information obtaining unit 350a for obtaining substitute driving device terminal information indicating the willingness to accept the substitute driving service,
And a surrogate driving service customer information providing unit 360a for providing surrogate driving service request information including customer personal information to the surrogate driver terminal indicating acceptance intention,

The substitute driver's terminal 400a,
A surrogate operation service acceptance will signal sending unit 410a for sending a surrogate operation service acceptance will signal by referring to the surrogate operation service brief information provided by the surrogate operation management means,
And a surrogate driving service information display unit (420a) for displaying surrogate driving service request information including customer personal information provided by the surrogate driving management means on the screen of the surrogate driver terminal,

Wherein the surrogate operation service brief information includes actual address information of a departure location and a destination, and the surrogate operation service request information includes real address information of a source and a destination and customer's phone number information. Service processing system. The method according to claim 6,
The virtual address managing means (200a)
After determining whether the desired virtual address information is a registerable virtual address by using the customer information (personal information, real address information, desired virtual address information, etc.) provided from the customer terminal, register the registered virtual address in the virtual address DB A virtual address registration unit 210a,
A virtual address DB 220a for storing and managing the virtual address information determined to be registerable by the virtual address registration unit in the form of a matching table which is a personal information-real address information-virtual address information type per customer,
A virtual address conversion unit 230a for converting the requested virtual address information into the matched physical address information when acquiring the conversion request signal for the virtual address information from the surrogate operation management means,
An actual address information providing unit 240a for providing the real address information converted by the virtual address converting unit to the surrogate operation managing unit through the communication unit,
And a communication unit 250a that is connected to the customer terminal and the surrogate operation management unit through the wired / wireless communication network and transmits and receives various information generated by the virtual address management unit 200a and an external request signal. Customer Service Processing System Using Virtual Addresses. delete delete delete In a customer service processing system,
When the input address information for virtual address registration is provided by the virtual address management means, the corresponding input page information is displayed on the screen. When the customer personal information, the real address information and the virtual address information desired to be registered are input in the input page The virtual address information is obtained from the virtual address management means and the virtual address information is provided to the call address management means 300b, A customer terminal 100b for providing call-to-service application information including the call-in service application information;

If it is determined that the virtual address information desired to be registered by the customer terminal is registerable, if the registered virtual address information is the registerable virtual address information, the information is registered and stored in the virtual address DB by matching with the customer private information and the real address information, And converts the virtual address information requested to be converted into actual address information when acquiring the conversion request signal for the virtual address information from the call-to-address management means, and provides the real address information to the call-to-address management means Virtual address management means 200b;

When acquiring call application service information including virtual address information from a customer, transmits a conversion request signal to convert the virtual address information into actual address information by the virtual address management means, and transmits the converted real address information Acquires the caller's service brief information and the caller's service request information using the acquired actual address information and the caller's service application information, and then transmits the caller's service brief information to the caller's service provider Call taxi management means 300b for providing call taxi service request information provided by the call taxi terminal that provides the call taxi service acceptance intention to the article terminal,

The call taxi service terminal 400b displays the call taxi service request information by referring to the call taxi service brief information provided by the call taxi management means and displays the call taxi service request information including the customer personal information provided by the call taxi management means on the screen Respectively,

The call handling management means (300b)
A virtual address translation request unit 320b and a call service request information generation unit 340b for obtaining the call service application information including the virtual address information of the departure place and the destination from the customer, An information obtaining unit 310b,
A virtual address translation request unit 320b for transmitting a translation request signal to the virtual address management unit so as to convert the virtual address information provided by the virtual address information acquisition unit into actual address information,
An actual address information obtaining unit 330b that obtains the converted physical address information from the virtual address managing unit and provides the converted physical address information to the call service request information generating unit 340b,
Call service service request information and call service service brief information using the call service application information provided by the virtual address information acquisition unit 310b and the converted physical address information provided from the real address information acquisition unit 330b, A call-to-service request information generating unit 340b for providing call-in-service brief information among the call-to-call service terminals,
A call-takedown article terminal information obtaining unit 350b for obtaining call-takedown article terminal information indicating a call-takedown service acceptance intention,
And a call taxi service customer information providing unit 360b for providing call taxi service request information including customer personal information to the call taxi service terminal indicating acceptance intention,

The call pick-up terminal 400b,
A call-to-service service acceptance will signal sending unit 410b for sending a call-by-service acceptance will signal with reference to the call-taking service brief information provided by the call-to-address management means,
And a call service service information display unit (420b) for displaying call service request information including customer personal information provided by the call service management means on the screen of the call service article terminal,

Wherein the calling service brief information includes actual address information of a source and a destination, and the calling service request information includes real address information of a source and a destination, and telephone number information of a customer. system. 12. The method of claim 11,
The virtual address management means (200b)
After determining whether the desired virtual address information is a registerable virtual address by using the customer information (personal information, real address information, desired virtual address information, etc.) provided from the customer terminal, register the registered virtual address in the virtual address DB A virtual address registration unit 210b,
A virtual address DB 220b for storing and managing the virtual address information determined to be registerable by the virtual address registration unit in the form of a matching table which is a personal information-real address information-virtual address information type per customer,
A virtual address conversion unit 230b for converting the requested virtual address information into the matched physical address information when acquiring the conversion request signal for the virtual address information from the call-
An actual address information providing unit 240b for providing the real address information converted by the virtual address converting unit to the call handling management unit through a communication unit,
And a communication unit (250b) connected to the customer terminal and the call-to-call management unit through a wired / wireless communication network, and transmitting and receiving various information generated by the virtual address management unit (200b) or an external request signal lamp Customer Service Processing System Using Addresses.


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