KR20070114340A - Method of phone number guide service which provides additional information for cellular phones - Google Patents

Abstract

A telephone number guide service method for supplying additional information to a mobile communication terminal is provided to be capable of delivering additional text information as an SMS(Short Message Service) message or an MMS(Multimedia Messaging Service) message, while an address for accessing a wireless Internet page capable of confirming additional information is transmitted by being put into the SMS message. A customer originates a call through a terminal, and explains an enterprise name or a region and a business category to demand a telephone number guide service(S11). An agent searches a telephone number and enterprise information to select an enterprise to be guided(S12). Additional information menus for the enterprise and the telephone number are notified as voice through an ARS(Automatic Response System)(S13). The customer selects one of the menus(S14). Additional information in accordance with the selected menu is transmitted to the customer's terminal in SMS or MMS type, or an SMS message capable of accessing a page on which the additional information is seen is sent to the customer's terminal(S15,S16).

Description

Phone number guidance service method for providing additional information to the mobile terminal {METHOD OF PHONE NUMBER GUIDE SERVICE WHICH PROVIDES ADDITIONAL INFORMATION FOR CELLULAR PHONES}

The present invention relates to a telephone number guide service method, and in particular, when a customer inquires a telephone number guide to a counselor through a mobile communication terminal, i.e., a mobile phone, guides a telephone number in addition to voice guidance, a map of a company that has guided a telephone number. The present invention relates to a telephone number guide service method of delivering a road guide information for visiting a company, a discount coupon of the company, and a wireless Internet homepage of the company in an SMS or MMS message.

The conventional telephone number guide service method is a service method for guiding a calling party's telephone number of a registered subsidiary according to a criterion set forth in the terms and conditions of a telecommunications operator when calling a business name or business type. However, the conventional priority number guide service method does not deliver visual information that cannot be notified by voice because only the voice number is guided to the customer.

The wireless Internet service for a mobile phone is an Internet service which is accessed through a directory portal service, by directly entering a URL of the service, or by inputting a wink number to access the service. The method of accessing using the directory portal service requires moving to several pages due to the small screen of the mobile phone, and the method of accessing by entering the URL or wink number of the service requires remembering the limits and numbers of the mobile phone input device. Compared to the Internet service, the connection method is inconvenient.

Short Messaging Service (SMS) is widely used to deliver short text messages between mobile phones or between servers and mobile phones. In addition to text messages, SMS may include an address for accessing a wireless Internet service page.

MMS (Multimedia Messaging Service) is widely used to deliver messages including multimedia information such as images and videos between mobile phones or between servers and mobile phones. The time display relationship of each multimedia information using Synchronized Multimedia Integration Language (SMIL) standard. Can be used to deliver messages with an effective visual representation.

The present invention has been made to solve the problems of the existing phone number guide service method, an object of the present invention is to guide the phone number in addition to voice guidance to the phone number when the customer inquires the company or business using a mobile phone It provides a map, information on the way to visit the company, discount coupons of the company, the information on the company's wireless Internet home page. Since the additional information may contain a lot of text or image information, it is difficult to inform by voice. Therefore, the existing phone number guide system cannot solve this purpose, and transmits only text information in an SMS message. Can not be solved.

The telephone number guide service method according to the present invention for solving the above problems not only delivers additional text information as an SMS message or an MMS message, but also delivers an address for accessing a wireless Internet page where the additional information can be checked in an SMS message. .

The telephone number guide service method according to the present invention for solving the above object comprises the steps of requesting the telephone number guidance to the counselor by orally explaining the company name or region and type of business to the mobile communication terminal;

Selecting a company to be guided by the counselor by searching for a phone number and company information using the company name or region and industry;

Informing the telephone number and the additional information menu of the company by voice through the ARS system;

The customer listening to the additional information menu and selecting one of the menus;

Transmitting SMS to the mobile communication terminal of the customer to transmit the additional information according to the menu selected by the customer as the content of the SMS or MMS message to the mobile communication terminal of the customer or to access a page for viewing the additional information; Through the map of the company, the road guide information for visiting the company, the discount coupon of the company, the information on the wireless Internet homepage of the company is delivered.

A system for providing a telephone number guide service according to the present invention for solving the above problems is an ARS server that a customer connects using a telephone number such as 114 and delivers a telephone number and an additional menu by voice, and company information desired by the customer. Agent application used to search and deliver search results to ARS server, search server for storing and searching company information, and the contents of additional information according to the customer's selection of additional menus or wireless internet page address to check additional information. It consists of an SMS server and MMS server that can deliver SMS, and a wireless Internet server that allows customers to access additional information through SMS.

According to the telephone number guide service method according to the present invention, when a customer inquires a telephone number to a counselor, not only the phone number is notified by voice but also the map of the company that guided the telephone number, the guidance information for visiting the company, the company The discount coupon, the effect of letting you know the information about the company's wireless Internet homepage.

SMS messages and MMS messages received by customers are stored in the mobile phone, so they can be reconfirmed and recycled, and they can provide not only text but also image or video-based information.

The telephone number guide service method for a mobile communication terminal according to the present invention includes a step of requesting a telephone number guide service to a counselor by orally explaining a company name or region and a business type by a customer calling the mobile communication terminal (S11);

Selecting a company to be guided by the counselor searching for a phone number and company information using the company name or region and industry (S12);

Informing the telephone number and the additional information menu for the company by voice through the ARS system (S13);

The customer listening to the additional information menu and selecting one of menus (S14);

Transmitting the SMS to the mobile communication terminal of the customer by sending the additional information according to the menu selected by the customer as an SMS message or MMS message to the mobile communication terminal of the customer or accessing a wireless internet page for viewing the additional information. (S15); characterized in that it comprises a.

In step S15, the additional information determines whether to send the contents of the SMS message, the contents of the MMS message or the SMS to access the wireless Internet page according to the format and length of the information. In other words, SMS can send text contents of 80 bytes or less, so discount coupons requiring only a coupon number and product name composed of text are sent as the contents of the SMS message, and MMS messages can be sent if they contain simple images such as maps or barcode images. The wireless Internet homepage, which must send a lot of information such as product guides and menu guides, is sent by inserting the address of the wireless Internet page into the SMS.

1 is a flowchart illustrating the overall operation of the telephone number guide service method according to the present invention.

The customer checks the additional information through the step S16 of viewing the contents of the SMS or MMS message delivered by the telephone number guide service for the mobile communication terminal according to the present invention or accessing the wireless Internet page transmitted by the SMS.

For example, when a customer requests a phone number guide of 'MacDonald's near Gangnam station', the service method according to the present invention may provide a map, directions, and coupon information while providing a phone number of 'McDonald's near Gangnam station'. If the voice prompts and the customer selects the directions, they will send them via SMS with the address of the wireless internet page where they can see how to visit McDonald's near Gangnam Station.

The telephone number guide service method for a mobile communication terminal according to the present invention includes a map of a company guided by additional information, road guide information for visiting the company, a discount coupon of the company, and information on the company's wireless Internet homepage. to provide. These information is registered in advance in the search server and is retrieved through the agent application.

The discount coupon not only includes coupons for discounting the price of a specific product, but also includes various types of coupons provided to the general public, such as a coupon for providing a specific product free of charge or a coupon for providing a specific product for free when a specific product is purchased. Include a coupon.

2 is a block diagram of a phone number guide system for a mobile communication terminal according to an embodiment of the present invention.

A system for providing a phone number guide service method according to the present invention is an ARS server 20 that a customer using a mobile phone 10 accesses a phone number such as 114, and delivers a phone number and an additional menu by voice. Agent application 30 used to search for the desired business information and deliver the search results to the ARS server, the search server 40 for storing and retrieving the information of the business, the content of the additional information according to the customer's selection of the additional menu or SMS server and MMS server 50 to deliver the SMS containing the wireless Internet page address to check the additional information, and the wireless Internet server 60 to check the information by accessing the customer through the received SMS do.

The SMS server and the MMS server 50 have the same function of delivering additional information other than text in a message, and may use only an SMS server, an MMS server, or both, depending on the service model. Therefore, in Figure 2 it is represented as a component because it provides the same functionality conceptually.

The wireless Internet server 60 is to provide a discount coupon including a map, road guidance information, images, wireless Internet homepage, etc. Of these, the wireless Internet homepage is essential in a system for providing a telephone number guide service according to the present invention. Although it is not a part that needs to be provided, it is often difficult for small companies to build a wireless Internet homepage individually, so a system for providing a telephone number guide service according to the present invention may provide a wireless Internet homepage according to a service model. In the telephone number guide service according to the present invention, since the wireless Internet homepage stores and uses the address in a search server, it is determined whether the wireless Internet homepage is provided inside or outside the system for providing the telephone number guide service. There is no difference in the way the number guide service is provided.

In the wireless Internet service using a mobile communication network, the location of the repeater used by the mobile phone can be known, and thus the wireless Internet server 60 visits a company that provides a phone number guide from the accessing user's location in providing road guidance information. It provides a way.

While the present invention has been described with reference to preferred embodiments, those skilled in the art will recognize that various modifications or changes can be made without departing from the spirit and scope of the invention.

1 is a flowchart illustrating an operation process of a phone number guide service method for a mobile communication terminal according to an embodiment of the present invention;

2 is a block diagram of a phone number guide system for a mobile communication terminal according to an embodiment of the present invention;

Claims (4)

Requesting a telephone number guide service to a counselor by orally explaining a company name or region and type of business by sending a call to a mobile communication terminal; Selecting a company to be guided by the agent after searching the phone number and the business information using the business name or region and business type Informing the telephone number and the additional information menu of the company by voice through the ARS system; The customer listening to the additional information menu and selecting one of the menus; Transmitting the SMS to the mobile communication terminal of the customer to send the additional information according to the menu selected by the customer as the content of the SMS or MMS message to the mobile communication terminal of the customer or to access a page for viewing the additional information. And Telephone number guide service method for a mobile communication terminal, characterized in that to provide a map view of the company to the additional information menu The method of claim 1, If there is a discount coupon or free coupon registered by the company that the customer wants to find, the additional information menu informs the customer and if the corresponding menu is selected, the coupon is sent to the customer's mobile terminal or the coupon as an MMS message or the coupon is sent. Telephone number guide service method for a mobile communication terminal, characterized in that for transmitting the SMS to access the wireless Internet page to obtain a mobile communication terminal of the customer The method of claim 1, If there is a wireless Internet homepage for the company that the customer wants to find the additional information menu to inform the customer and if the selected menu mobile SMS characterized in that the mobile terminal to send an SMS to access the page Phone number guidance service for terminal The method of claim 1, Receiving directions for the visitor to visit the business in the additional information menu to inform the customer and if you select the menu, SMS to access the wireless Internet page to view the navigation information for visiting the business customer's mobile communication Telephone number guidance service method for a mobile communication terminal, characterized in that the transmission to the terminal

Images