WO2017086670A1

WO2017086670A1 - Customer service processing system and method using virtual address

Info

Publication number: WO2017086670A1
Application number: PCT/KR2016/013115
Authority: WO
Inventors: 조남섭; 박찬희; 김한주; 우광수
Original assignee: (주)케이클라우드
Priority date: 2015-11-19
Filing date: 2016-11-15
Publication date: 2017-05-26
Also published as: KR20170058615A; KR101793951B1

Abstract

The present invention relates to customer service processing system and method using a virtual address, and more specifically to customer service processing system and method using a virtual address in which a customer service (quick service, chauffeur service, call-taxi service and the like) is requested using a virtual address a customer has registered in a virtual address management means, not an actual dispatch or receiving address, and customer personal information and actual address information matching the virtual address are provided to a driver terminal which has accepted the customer service. Thus the present invention can reduce the time spent in entering a long actual address when requesting a customer service and can eliminate the usage inconvenience by means of a simple virtual address input.

Description

Customer Service Processing System and Method Using Virtual Address

The present invention relates to a customer service processing system and method using a virtual address, and more particularly, customer service (quick service, surrogate operation service) with a virtual address registered by the customer in the virtual address management means, not the actual sender and destination address. By applying for customer service, call taxi service, etc.) and providing customer personal information and actual address information matched to the virtual address, the customer terminal that accepts customer service can reduce the time required to enter a long address when applying for customer service The present invention relates to a customer service processing system and method using a virtual address that can eliminate the inconvenience of using the address input.

In general, the use of the Internet is exploding, and in line with this trend, various kinds of customer service are developing day by day.

In particular, in the case of quick service, surrogate operation service, and call taxi service among customer service services, it is developing into an era in which customer service can be requested anytime and anywhere using an app mounted on a smartphone.

However, in order to use the conventional customer service, a process of inputting an address and personal information has been performed. In general, a user has to enter a long address.

In other words, since you need to input long actual address information about your current location and destination or starting point and destination, when using customer service using a smartphone app, a considerable amount of time and waiting time are additionally increased in inputting basic information such as real address information.

Therefore, there is a need for a system that can reduce the time required for address entry by remarkably reducing the process of manually entering characters in order to enter a long real address.

Therefore, the present invention has been proposed in view of the above-mentioned problems of the prior art, and an object of the present invention is to provide a customer service (quick service, proxy, etc.) with a virtual address registered by the customer in the virtual address management means, not the actual sender and destination address. By applying for driver service, call taxi service, etc.) and providing customer personal information and actual address information that matches virtual addresses with the driver's terminal that accepts customer service, it saves time for entering long addresses when applying for customer service. Easy virtual address input eliminates the hassle of use.

In order to achieve the problem to be solved by the present invention, the customer service processing system using the virtual address according to the first embodiment of the present invention,

When the input page information for virtual address registration is provided by the virtual address management means, the input page information is displayed on the screen, and when the customer personal information, the actual address information, and the virtual address information that the user wants to register are entered in the input page, A customer terminal 100 which provides the customer personal information, the actual address information, and the virtual address information to be registered to the virtual address management means, and receives the registered virtual address information from the virtual address management means;

After determining whether the virtual address information desired to be registered from the customer terminal is registerable information, if the registerable virtual address information is matched with the customer personal information and the actual address information, the information is registered and stored in the virtual address DB, and the customer terminal Notify the registered virtual address information, and when the conversion request signal for the virtual address information from the quick service management means to convert the requested virtual address information to the actual address information to provide the actual address information to the quick service management means A virtual address management means 200;

When the quick service order information including the virtual address information is obtained from the customer, a conversion request signal is sent to the virtual address management means to convert the virtual address information into the actual address information, and the actual address information converted from the virtual address management means is transmitted. Quick service management means 300 for obtaining the quick service request information after the acquisition, the quick service articles to express it for confirmation, and then providing the quick service request information including the customer personal information to the quick service article terminal indicating the quick service acceptance;

It includes a quick service article terminal 400 for displaying the quick service acceptance intention to refer to the quick service request information provided by the quick service management means, and to display the quick service request information including the personal information provided by the quick service management means on the screen.

Through the customer service processing system and method using the virtual address according to the present invention having the above-described configuration and operation, customer service (quick service, agent, etc.) with a virtual address registered by the customer in the virtual address management means, not the actual sender and destination address. By applying for driver service, call taxi service, etc.) and providing customer personal information and actual address information that matches virtual addresses with the driver's terminal that accepts customer service, it saves time for entering long addresses when applying for customer service. The simple virtual address input eliminates the inconvenience of using.

That is, in the case of using the customer service, by using a simple virtual address without inputting long address information at the time of address input, convenience in use is provided.

1 is an overall configuration diagram of a customer service processing system and method using a virtual address according to a first embodiment of the present invention.

2 is a block diagram of a virtual address management means of a customer service processing system using a virtual address according to the first embodiment of the present invention.

3 is a block diagram of quick service management means of a customer service processing system using a virtual address according to a first embodiment of the present invention.

4 is a block diagram of a quick service article terminal of the customer service processing system using the virtual address according to the first embodiment of the present invention.

5 is a flowchart of a customer service processing method using a virtual address according to a first embodiment of the present invention, and FIG. 6 is a data flowchart.

7 is an overall configuration diagram of a customer service processing system using a virtual address according to a second embodiment of the present invention.

8 is a block diagram of the virtual address management means of the customer service processing system using the virtual address according to the second embodiment of the present invention.

9 is a block diagram of the proxy operation management means of the customer service processing system using the virtual address according to the second embodiment of the present invention.

10 is a block diagram of a surrogate driver terminal of a customer service processing system using a virtual address according to a second embodiment of the present invention.

11 is an overall flowchart of a customer service processing method using a virtual address according to a second embodiment of the present invention, and FIG. 12 is a data flowchart.

13 is an overall configuration diagram of a customer service processing system using a virtual address according to a third embodiment of the present invention.

14 is a block diagram of the virtual address management means of the customer service processing system using the virtual address according to the third embodiment of the present invention.

15 is a block diagram of call taxi management means of the customer service processing system using the virtual address according to the third embodiment of the present invention.

16 is a block diagram of a call taxi terminal of a customer service processing system using a virtual address according to a third embodiment of the present invention.

17 is a flowchart of a customer service processing method using a virtual address according to a third embodiment of the present invention, and FIG. 18 is a data flowchart.

The following merely illustrates the principles of the invention. Therefore, those skilled in the art, although not explicitly described or illustrated herein, can embody the principles of the present invention and invent various devices that fall within the spirit and scope of the present invention.

In addition, all conditional terms and embodiments listed herein are in principle clearly intended to be understood only for the purpose of understanding the concept of the invention and are not to be limited to the specifically listed embodiments and states. do.

It is to be understood that the block diagrams herein represent a conceptual view of example circuitry embodying the principles of the invention. Similarly, all flowcharts, state transitions, pseudocodes, and the like are understood to represent various processes performed by a computer or processor, whether or not the computer or processor is substantially illustrated on a computer readable medium and whether the computer or processor is clearly shown. Should be.

In addition, the explicit use of terms presented in terms of processor, control, or similar concept should not be interpreted exclusively as a citation to hardware capable of running software, and without limitation, ROM for storing digital signal processor (DSP) hardware, software. (ROM), RAM, and non-volatile memory are to be understood to implicitly include. Other hardware for the governor may also be included.

Hereinafter, an embodiment of a customer service processing system and method using a virtual address according to the present invention will be described in detail.

As shown in Figure 1, the customer service processing system and method using the present invention, the virtual terminal, the customer terminal 100, virtual address management means 200, quick service management means 300, quick service article terminal 400 It will be configured to include.

The customer terminal 100 is connected to the virtual address management means 200 and a wired or wireless communication network, and receives input page information for registering a virtual address from the virtual address management means, wherein the customer terminal information corresponding to the input page Display on the screen and let the customer enter personal information, address information, and desired virtual address information.

At this time, the personal information among the input information may include basic information such as personal contact information, name, etc., and the address information refers to the actual address information of the customer, for example, 1, Cheongwa-daero, Jongno-gu, Seoul, etc. have.

The desired virtual address means virtual address information to replace the actual address.

For example, when the virtual address information is applied to the "Cheongwadae" and registered, the customer will use "Cheongwadae" as his virtual address instead of the customer's actual address "1 Cheongwadae-daero, Jongno-gu, Seoul."

As described above, the customer receives his / her actual address information and virtual address information as a virtual address management means through the customer terminal to register a virtual address to replace the actual address.

The present invention is characterized in that the virtual address registered in place of the customer's actual address using a customer service system such as quick service, proxy operation, call taxi.

In the present invention, it is a feature of the present invention to use a virtual address instead of a real address without using a real address.

For example, if customer 1's actual address is "1 Cheongwa-daero, Jongno-gu, Seoul" and customer 2's real address is "1600 Pennsylvania Avenue NW Washington, DC", customer 1 and customer 2 are each virtual address management means. Register a virtual address for their use in.

At this time, if the virtual addresses registered by the customer 1 and the customer 2 are "Cheong Wa Dae" and "WhiteHouse", then when the customer 1 sends the quick service to the customer 2, the actual information of the customer 1, which is the dispatcher information, will be provided to the quick service company. Instead of the address "Cheongwa-daero 1, Jongno-gu, Seoul," it provides a virtual address "Cheongwadae", and the information "Virtual address" WhiteHouse "instead of the actual address" 1600 Pennsylvania Avenue NW Washington, DC, " Will be provided.

In addition, the customer terminal 100 is also connected to the quick service management means 300 through a wired or wireless communication network.

Provide to the quick service management means 300 the quick service application information including the actual address of the sender, the actual address of the destination, the name of the sender or the name of the sender, the name of the sender or the name of the sender, the contact number of the sender, and the contact number of the receiver.

On the other hand, the virtual address management means 200 is configured to include a virtual address DB for storing the personal information including the actual address of the customer and the virtual address information matched thereto.

That is, the virtual address DB stores and manages customer personal information and virtual address information including a real address provided by a customer for each unique ID in a matching table format to identify customers.

When the customer provides his / her personal information, actual address information, and desired virtual address information to register the virtual address through the customer terminal, the virtual address management means determines whether the virtual address information desired to be registered can be registered. Done.

The determination of whether or not the registration is possible is to determine whether virtual address information identical to the requested virtual address information is already registered.

For example, if someone has already registered a virtual address called "Cheong Wa Dae", it is determined that it cannot be used, and "Cheong Wa Dae" means that it can be registered if the virtual address is not registered.

If the requested virtual address information is not already registered, the virtual address management means notifies that the virtual address can be used as a customer terminal, and the customer can use the applied virtual address for the quick service.

In addition, it is natural to configure the customer to access the virtual address management means to check what is the virtual address registered by the customer.

Then, the virtual address management means 200 notifies the virtual address information registered as a customer terminal, and when the conversion request signal for the virtual address information from the quick service management means to convert the virtual address information requested to be converted to the actual address information The real address information is provided to the quick service management means by converting to.

On the other hand, when the quick service management means 300 obtains the quick service application information including the virtual address information from the customer to send a conversion request signal to convert the virtual address information to the actual address information to the virtual address management means, virtual address Acquire the converted real address information from the management means, generate quick service quick delivery information and quick service request information by using the obtained real address information and quick service application information, and then remind the quick service articles to indicate the quick service acceptance. Quick service brief delivery information is provided to the quick service article terminal, and then the quick service request information generated by the quick service article terminal indicating the willingness to accept the quick service will be provided.

In this case, when the quick service article terminal 400 displays the quick service acceptance intention with reference to the quick service brief delivery information displayed on the terminal, the quick service request information is then provided from the quick service management means.

As shown in FIG. 2, the virtual address management means 200 includes a virtual address register 210, a virtual address DB 220, a virtual address translator 230, a real address information provider 240, and a communication unit. It is configured to include (250).

The virtual address registration unit 210 determines whether the desired virtual address information is a registerable virtual address by using customer information (personal information, actual address information, desired virtual address information, etc.) provided from a customer terminal, and then registers a virtual address. If it is an address, it is registered and stored in the virtual address DB.

In addition, the virtual address registration unit 210 provides the information to the customer terminal through the communication unit 250 that the requested virtual address information is registered.

The determination of whether the registerable virtual address is to determine whether the requested virtual address information is identical to the registered virtual address information. If there is already registered virtual address information identical to the requested virtual address information, registration is impossible. If there is no registered virtual address information, it is determined that registration is possible.

The virtual address DB 220 stores and manages the virtual address information determined to be registerable by the virtual address registration unit in the form of a matching table in the form of personal information, real address information, and virtual address information for each customer.

When the virtual address translation unit 230 obtains a conversion request signal for the virtual address information from the quick service management unit, the virtual address conversion unit 230 converts the actual address information to match the requested virtual address information.

The real address information providing unit 240 provides the real address information converted by the virtual address translator to the quick service management unit through the communication unit.

In addition, the communication unit 250 is connected to a customer terminal and a quick service management means through a wired / wireless communication network, and performs a role of transmitting and receiving various information generated from the virtual address management means or an external request signal.

As shown in FIG. 3, the quick service management unit 300 includes a virtual address information acquisition unit 310, a virtual address conversion request unit 320, a real address information acquisition unit 330, and a quick service request information generation unit 340. ), A quick service article terminal information acquisition unit 350, and a quick service customer information providing unit 360 is configured.

The virtual address information acquisition unit 310 is to obtain the quick service request information from the customer. The quick service application information includes the virtual address information of the dispatcher and the destination related to the quick service application and obtains it.

In this case, the quick service application information may include customer personal information such as a sender's name or company, a recipient's name or company, a sender's contact information, a recipient's contact information, etc. in addition to the virtual address information of the sender and the recipient.

The quick service application information obtained from the customer is provided to the virtual address translation request unit 320 and the quick service request information generation unit 340.

The virtual address conversion request unit 320 transmits a conversion request signal to the virtual address management means to convert the virtual address information of the sender and the destination from the application information provided by the virtual address information acquisition unit 310 into the actual address information. do.

The real address information acquisition unit 330 obtains the real address information that is a result of the virtual address conversion request unit from the virtual address management means, and provides the converted real address information to the quick service request information generation unit 340. do.

The quick service request information generation unit 340 uses the quick service request information provided by the virtual address information acquisition unit 310 and the converted real address information provided by the real address information acquisition unit 330 to provide quick service request information and quick information. Generate service brief delivery information.

The quick service brief delivery information includes the actual address of the sender and the actual address information of the destination, and the quick service request information includes the actual address information of the sender, the actual address information of the destination, the name of the sender or the name of the company, the name of the company or the company, Customer personal information such as the sender's contact information, the recipient's contact information, and the like.

Thereafter, the quick service request information generation unit 340 provides the quick service technician with quick service information so that the quick delivery information among the generated information.

In other words, the quick service brief delivery information is provided to a plurality of quick service article terminals managed by the quick service management means.

The quick service quick delivery information includes the actual address of the sender and the actual address of the destination, because the quick service article is a basic information for expressing the willingness to accept the quick service in consideration of the location of the sender at the place where it is currently located. This is to use the delivery information.

Subsequently, a particular quick service article displays the willingness to accept the service with reference to the brief delivery information displayed on the terminal. For example, when the user clicks an icon on the app, the quick service article terminal information acquisition unit 350 displays the quick service. The quick service article terminal information indicating the willingness to accept is obtained.

Thereafter, the quick service customer information providing unit 360 is a quick service article terminal indicating the willingness to accept the actual address information of the destination and the destination, the name or company of the sender, the name or company of the recipient, the contact number of the sender, the contact number of the recipient, and the like. It will provide the quick service request information including the same customer personal information.

As shown in FIG. 4, the quick service article terminal 400 includes a quick service acceptance signal sending unit 410 and a quick service information displaying unit 420.

Specifically, the quick service acceptance signal sending unit 410 refers to the screen on the app containing the quick service brief delivery information provided by the quick service management means when the quick service article clicks the acceptance icon formed at a specific location, the quick service acceptance Will signal is sent to the quick service management means.

At this time, the acceptance signal will include the unique ID information of the quick service article.

The quick service information display unit 420 expresses the quick service request information including the actual address information and the customer personal information provided by the quick service managing means on the screen of the quick service article terminal.

That is, the actual address of the sender, the actual address of the destination, the name or company of the sender, the name of the sender or the name of the recipient, the contact number of the sender, the contact information of the receiver, and the like are displayed on the screen.

As shown in Figure 5, the customer service processing method using the present inventors virtual address, virtual address registration request step (S100), virtual address registration step (S200), quick service request information receiving step (S300), virtual address translation request Step (S400), the actual address providing step (S500), Quick service brief delivery information / Quick service request information generation step (S600), Quick service brief information providing step (S70 0), Quick service acceptance signal acquisition step (S800), Quick service request information It comprises a providing step (S900), quick service request information display step (S1000).

5 and 6, the customer service processing method using the virtual address according to the first embodiment of the present invention will be described in detail. The customer terminal receives the input page information for registering the virtual address from the virtual address management means. .

After that, the corresponding input page information is displayed on the screen, and the personal information, the actual address information, and the virtual address information desired to be registered are input to the input page.

Subsequently, by providing the input information (personal information, actual address information, virtual address information desired to be registered, etc.) to the virtual address management means, the virtual address registration is requested (S100).

Then, the virtual address management means 200 determines whether the virtual address information requested to be registered is information that can be registered, and if the virtual address information is registerable, matching the virtual address information with customer personal information and actual address information to the virtual address. The registration is stored in the DB (S200).

Then, the quick service management means 300 receives the quick service application information including the registered virtual address information from the customer (S300).

The quick service application information may include customer personal information such as the sender's name or company, the recipient's name or company, the sender's contact information, the recipient's contact information, etc. in addition to the virtual address information of the sender and the recipient.

Thereafter, the quick service managing means 300 transmits an actual address conversion request signal for converting the virtual address information included in the quick service application information into the actual address information to the virtual address management means (S400).

Subsequently, the virtual address management means 200 converts the virtual address information into actual address information and then provides the quick service management means (S500).

Thereafter, the quick service management means 300 generates the quick service brief delivery information and the quick service request information using the quick service application information obtained from the customer and the actual address information obtained from the virtual address management means.

The service brief delivery information includes a real address of a sender and a real address of a destination, and the quick service request information includes a real address of a sender, a real address of a destination, a name of a sender or a name of a company, a receiver, a company, a sender. Includes customer personal information such as its contacts, recipients' contacts, and more.

Then, the quick service management means 300 is to provide a quick service brief delivery information to a plurality of quick service article terminal (S700).

The quick service brief delivery information includes a real address of a sender and a real address of a destination, which is a basic information for expressing a willingness to accept the quick service in consideration of the location of the sender at the place where the quick service is currently located. This is to use the delivery information.

Subsequently, the quick service terminal expresses the intention of accepting the quick service terminal by referring to the quick service brief delivery information expressed in the quick service article terminal, and the quick service managing means acquires the declared accept signal.

Thereafter, the quick service management means 300 provides the quick service request information to the quick service article terminal expressing the will to accept (S900).

Thereafter, the quick service article terminal displays the obtained quick service request information on the screen (S1000).

The quick service request information displayed on the screen includes the actual address information of the sender, the actual address information of the destination, and customer personal information such as the sender's name or company, the recipient's name or company, the sender's contact number, and the recipient's contact information.

Therefore, the quick service engineer finally performs the quick service work using the actual address information displayed on the screen.

In order to implement the service of the present invention, the quick service article terminal may be configured to check the quick service request information through the mobile application for performing a virtual address service, and to check the corresponding sender and destination information through the application. .

In addition, the quick service article terminal may be, for example, a mobile communication terminal capable of voice and video communication, data communication and Internet communication, PDA, smartphone, etc., e-mail (email), browser (browser) service, message ( message) or one or more applications for various services such as a quick service according to an embodiment of the present invention may be loaded or downloaded via a communication network.

In addition, the customer terminal according to the embodiment of the present invention may be any terminal capable of performing voice communication or message communication such as SMS (Short Message Service) or MMS (Multi-Message Service) with the quick service article terminal through a communication network.

<제2 실시예>Second Embodiment

As shown in FIG. 7, the present invention provides a customer service processing system and method using a virtual address, a customer terminal 100a, a virtual address management means 200a, a surrogate operation management means 300a, a surrogate driver terminal 400a. ) Will be configured.

In the second embodiment of the present invention, like the first embodiment, it is a feature of the present invention to use a virtual address instead of the actual address, and the description of the same technical part as the first embodiment is omitted. Let's do it.

The customer terminal 100a is connected to the virtual address management means 200a through a wired / wireless communication network, and receives input page information for registering a virtual address from the virtual address management means. Display on the screen and allow the customer to enter personal information, address information, and desired virtual address information.

In addition, the customer terminal (100a) is connected to the surrogate operation management means (300a) through a wired or wireless communication network network,

Provide the surrogate operation management means 300a with surrogate operation service application information including customer personal information such as virtual address information and telephone number of the origin and destination.

In the case of the second embodiment, although the customer may provide the virtual address information as the starting point information for using the surrogate operation, the starting point address information may be automatically obtained through the app using the current location-based information of the GPS. .

For example, the virtual terminal information "Cheong Wa Dae" may be entered in the starting point information input window on the customer terminal, but the GPS-based current location may be input if necessary.

However, the destination address information uses the virtual address information.

On the other hand, the virtual address management means 200a determines whether the virtual address information provided by the customer terminal to be registered is information that can be registered, and if the virtual address information that can be registered by matching the information with customer personal information, actual address information Register and store in the virtual address DB, notify the virtual address information registered with the customer terminal, and convert the requested virtual address information to the actual address information when obtaining the conversion request signal for the virtual address information from the proxy operation management means. It provides real address information as a surrogate operation management means.

On the other hand, the surrogate operation management means 300a transmits a conversion request signal to convert the virtual address information into the actual address information to the virtual address management means when obtaining surrogate operation service application information including the virtual address information from the customer; After obtaining the actual address information converted from the virtual address management means, using the obtained actual address information and the proxy operation request information to generate the surrogate operation service brief information and surrogate operation service request information, the surrogate operation technicians The surrogate operation service brief information is provided to the surrogate driver driver terminal so that the service acceptance will be displayed. Subsequently, the surrogate operation service request information generated by the surrogate operation driver terminal indicating the intention to accept the surrogate operation service is provided.

On the other hand, the surrogate driver terminal 400a displays the willingness to accept the surrogate operation service by referring to the surrogate operation service brief information displayed on the terminal, and then receives the surrogate operation service request information from the surrogate operation management means.

As shown in FIG. 8, the virtual address management means 200 includes a virtual address register 210a, a virtual address DB 220a, a virtual address translator 230a, a real address information provider 240a, and a communication unit. It is configured to include (250a).

The virtual address registration unit 210a determines whether the desired virtual address information is a registerable virtual address using customer information (personal information, actual address information, desired virtual address information, etc.) provided from a customer terminal, and then registers a virtual address. If it is an address, it is registered and stored in the virtual address DB.

In addition, the virtual address registration unit 210a provides the information to the customer terminal through the communication unit 250a that the requested virtual address information is registered.

The virtual address DB 220a stores and manages the virtual address information determined to be registerable by the virtual address registration unit in the form of a matching table in the form of personal information-real address information-virtual address information for each customer.

When the virtual address conversion unit 230a obtains a conversion request signal for the virtual address information from the proxy operation managing means, the virtual address conversion unit 230a converts the actual address information to match the requested virtual address information.

The real address information providing unit 240a provides the real address information converted by the virtual address conversion unit to the surrogate operation management means through the communication unit.

The communication unit 250a is connected to a customer terminal and a surrogate operation management means through a wired / wireless communication network, and transmits and receives various information generated by the virtual address management means or an external request signal.

As shown in FIG. 9, the surrogate operation management means 300a includes a virtual address information acquisition unit 310a, a virtual address conversion request unit 320a, an actual address information acquisition unit 330a, and a surrogate operation service request information. The generation unit 340a, the surrogate operation service driver terminal information acquisition unit 350a, and the surrogate operation service customer information providing unit 360a.

The virtual address information acquisition unit 310a obtains proxy operation service application information including virtual address information from a customer.

The proxy driving service application information may include destination information represented by a virtual address or departure point information represented by a virtual address, customer personal information such as a telephone number, and the like.

And the surrogate operation service application information obtained from the customer is provided to the virtual address translation request unit 320a and surrogate operation service request information generation unit 340a.

The virtual address conversion request unit 320a transmits a conversion request signal to the virtual address management means to convert the virtual address information obtained by the virtual address information acquisition unit into actual address information.

The real address information acquisition unit 330a obtains the real address information converted from the virtual address management means and provides the converted real address information to the surrogate operation service request information generation unit 340a.

In addition, the surrogate operation service request information generation unit 340a uses the surrogate operation service application information provided by the virtual address information acquisition unit 310a and the surrogate actual address information provided by the actual address information acquisition unit 330a. Generates driving service request information and surrogate driving service brief information.

The proxy driving service brief information includes actual address information of a departure point and a destination, and the proxy driving service request information includes customer personal information such as actual address information of a departure point, actual address information of a destination, and a customer's telephone number. .

Subsequently, the surrogate operation service request information generation unit 340a provides the surrogate operation service brief information of the surrogate operation service driver to the surrogate operation driver terminal.

That is, the surrogate operation service brief information is provided to the surrogate operation driver terminal managed by the surrogate operation management means.

The surrogate operation service brief information includes the actual address of the origin and destination, because the surrogate driver as the basic information for expressing the willingness to accept the surrogate operation service in consideration of the location of the origin from where he is currently located This is to use the service brief information.

Subsequently, a particular surrogate operation service driver displays the willingness to accept the service with reference to the brief information displayed on the terminal. For example, when the user clicks the icon of accept on the surrogate operation service driver terminal information acquisition unit 350a. ) Is to obtain the information of the surrogate operation service driver terminal indicating the willingness to accept surrogate operation service.

The surrogate operation service customer information providing unit 360a is to provide a surrogate operation service request information including customer personal information such as the actual address information and telephone number of the starting and destination to the surrogate driver terminal indicating the will to accept the service will be.

As shown in Figure 10, the proxy driver terminal 400a,

A surrogate operation service acceptance will signal transmitting unit 410a for transmitting the surrogate operation service acceptance will signal with reference to the surrogate operation service brief information provided by the surrogate operation management means;

The surrogate operation service information display unit 420a for displaying the surrogate operation service request information including the customer personal information provided by the surrogate operation management means on the surrogate driver's terminal screen is configured.

Specifically, the surrogate operation service acceptance will signal transmission unit 410a refers to the screen on the app containing the surrogate operation service brief information provided by the surrogate operation management means to allow the surrogate driver to click on the acceptance icon formed at a specific location When the surrogate operation service acceptance signal is sent to the surrogate operation management means.

At this time, the acceptance signal will include the unique ID information of the surrogate driver.

The surrogate operation service information display unit 420a displays surrogate operation service request information including actual address information and customer personal information provided by the surrogate operation management means on the screen of the surrogate driver terminal.

That is, the personal information of the customer such as the actual address information and the telephone number of the starting point and the destination is output on the screen.

As shown in Figure 11, the customer service processing method using the present invention, the virtual address,

Virtual address registration request step (S100a), virtual address registration step (S200a), surrogate operation service request information receiving step (S300a), virtual address translation request step (S400a), actual address providing step (S500a), surrogate operation service brief information / Request information generation step (S600a), surrogate operation service brief information providing step (S700a), surrogate operation service acceptance signal acquisition step (S800a), surrogate operation service request information providing step (S900a), surrogate operation service request information display step It is comprised including (S1000a).

11 and 12, the customer service processing method using the virtual address according to the second embodiment of the present invention will be described in detail. The customer terminal receives the input page information for registering the virtual address from the virtual address management means. .

Subsequently, by providing the input information (personal information, actual address information, virtual address information desired to be registered, etc.) to the virtual address management means, the virtual address registration is requested (S100a).

Then, the virtual address management means 200a determines whether the virtual address information requested to be registered is information that can be registered, and in the case of the registerable virtual address information, matching the virtual address information with the customer personal information and the actual address information to the virtual address. The registration is stored in the DB (S200a).

Subsequently, the surrogate operation management means 300a receives the surrogate operation service application information including the registered virtual address information from the customer (S300).

The proxy driving service application information may include customer personal information such as a telephone number in addition to the virtual address information of the origin and destination.

Subsequently, the surrogate operation management means 300a transmits an actual address conversion request signal for converting the virtual address information included in the surrogate operation service application information into the actual address information to the virtual address management means (S400a).

Thereafter, the virtual address management means 200a converts the virtual address information into actual address information and then provides the surrogate operation management means (S500a).

Subsequently, the surrogate operation management means 300a generates surrogate operation service service brief information and surrogate operation service request information by using the surrogate operation service application information obtained from the customer and the actual address information obtained from the virtual address management means. )

The surrogate operation service brief information includes actual address information of a departure point and a destination, and the surrogate operation service request information includes customer personal information such as a real address information of a departure point and a destination and a telephone number.

Subsequently, the surrogate operation management means 300a provides the surrogate operation service brief information to the plurality of surrogate driver terminals (S700a).

The surrogate operation service brief information includes the actual address of the starting point and the destination, which is the basic information for the surrogate driver to express the willingness to accept the surrogate operation service in consideration of the location of the departure place where he is currently located. This is to use the service brief information.

Subsequently, the surrogate operation driver terminal expresses the will to accept, referring to the surrogate operation service brief information displayed on the surrogate operation driver terminal, and the surrogate operation management means acquires the declared intention signal (S800a).

Subsequently, the surrogate operation management means 300a provides the surrogate operation service request information to the surrogate driver terminal expressing the willingness to accept (S900a).

Thereafter, the surrogate driver terminal terminal displays the obtained surrogate operation service request information on the screen (S1000a).

The proxy driving service request information displayed on the screen includes customer personal information such as actual address information of the origin and destination and a telephone number.

Therefore, the surrogate driver finally performs the surrogate operation service task using the actual address information displayed on the screen.

In order to carry out the service of the present invention, the surrogate driver terminal is equipped with a mobile application for performing a virtual address service, thereby verifying the surrogate operation service request information, and configured to check the corresponding starting point and destination information through the application. can do.

Third Embodiment

As shown in FIG. 13, the customer service processing system and method using the present inventor's virtual address include a customer terminal 100b, a virtual address management means 200b, a call taxi management means 300b, and a call taxi terminal 400b. It will be configured to include.

In the third embodiment of the present invention, like the first and second embodiments, it is a feature of the present invention to use a virtual address instead of the actual address, and the same technical part as the first and second embodiments. The description of will be omitted.

The customer terminal 100b is connected to the virtual address management means 200b through a wired / wireless communication network, and receives input page information for registering a virtual address from the virtual address management means. Display on the screen and allow the customer to enter personal information, address information, and desired virtual address information.

In addition, the customer terminal (100b) is connected to the call taxi management means (300b) via a wired or wireless communication network,

Provide call taxi management means 300b with call taxi service application information including customer personal information such as virtual address information and telephone number of origin and destination.

Similar to the second embodiment, the third embodiment may provide the virtual address information as the starting point information for the customer to use the call taxi, but the starting point address information is automatically secured through the app using the current location-based information of the GPS. You may.

On the other hand, the virtual address management means (200b) determines whether the virtual address information to be provided from the customer terminal to register the information that can be registered, and if the virtual address information that can be registered by matching the information with the customer personal information, the actual address information Register and store in the virtual address DB, notify the virtual address information registered with the customer terminal, and convert the requested virtual address information to the actual address information when the conversion request signal for the virtual address information from the call taxi management means The call taxi management means provides the actual address information.

On the other hand, the call taxi management means (300b) transmits a conversion request signal to convert the virtual address information to the actual address information to the virtual address management means when the call taxi service request information including the virtual address information from the customer, After obtaining the actual address information converted from the virtual address management means, using the obtained real address information and call taxi service application information to generate the call taxi service brief information and call taxi service request information, the call taxi articles indicate the willingness to accept the call taxi service The call taxi service brief information is provided to the call taxi terminal so that the call taxi service request information generated by the call taxi terminal indicating the intention to accept the call taxi service is provided.

Meanwhile, the call taxi terminal 400b displays the intention to accept the call taxi service with reference to the call taxi service brief information displayed on the terminal, and then receives the call taxi service request information from the call taxi management means.

As shown in Figure 14, the virtual address management means 200b,

The virtual address register 210b, the virtual address DB 220b, the virtual address translator 230b, the real address information providing unit 240b, and the communication unit 250b are configured.

The virtual address registration unit 210b determines whether the desired virtual address information is a registerable virtual address using customer information (personal information, actual address information, desired virtual address information, etc.) provided from a customer terminal, and then registers a virtual address. If it is an address, it is registered and stored in the virtual address DB.

In addition, the virtual address registration unit 210b provides the information to the customer terminal through the communication unit 250b that the requested virtual address information is registered.

The virtual address DB 220b stores and manages the virtual address information determined to be registerable by the virtual address registration unit in the form of a matching table in the form of personal information, real address information, and virtual address information for each customer.

When the virtual address translation unit 230b obtains a conversion request signal for the virtual address information from the call taxi managing means, the virtual address translation unit 230b converts the virtual address information into actual address information matched with the requested virtual address information.

The real address information providing unit 240b provides the real address information converted by the virtual address translator to the call taxi managing unit through the communication unit.

The communication unit 250b is connected to a customer terminal and a call taxi management means through a wired / wireless communication network, and transmits and receives various information generated from the virtual address management means or an external request signal.

As shown in Figure 15, the call taxi management means (300b)

Virtual address information acquisition unit 310b, virtual address translation request unit 320b, actual address information acquisition unit 330b, call taxi service request information generation unit 340b, call taxi terminal information acquisition unit 350b, call taxi service customer The information providing unit 360b is configured to be included.

The virtual address information acquisition unit 310b obtains call taxi service application information including virtual address information from a customer.

The call taxi service application information may include destination information represented by a virtual address or departure point information represented by a virtual address, customer personal information such as a telephone number, and the like.

The call taxi service application information obtained from the customer is provided to the virtual address translation request unit 320a and the call taxi service request information generation unit 340a.

The virtual address conversion request unit 320b transmits a conversion request signal to the virtual address management means to convert the virtual address information obtained by the virtual address information acquisition unit into the actual address information.

The real address information acquisition unit 330b obtains the real address information converted from the virtual address management means, and provides the converted real address information to the call taxi service request information generation unit 340b.

The call taxi service request information generation unit 340b uses the call taxi service request information provided by the virtual address information acquisition unit 310a and the converted real address information provided by the real address information acquisition unit 330a. Generates call taxi service brief information.

The call taxi service brief information includes actual address information of a departure point and a destination, and the call taxi service request information includes personal address information such as a real address information of a departure point, a real address information of a destination, and a telephone number of a customer.

Thereafter, the call taxi service request information generation unit 340a provides the call taxi service brief information to the call taxi terminal so that the taxi driver can check the brief information of the generated information.

That is, the call taxi service brief information is provided to a plurality of call taxi terminals managed by the call taxi management means.

The call taxi service brief information includes a starting address and a real address of a destination, because the call taxi service brief information is used as basic information for expressing a willingness to accept a call taxi service in consideration of a location of a departure point from where it is currently located. This is for use.

Subsequently, a particular call taxi driver refers to the brief information displayed on the terminal to indicate the willingness to accept the service.

For example, when the user clicks the icon on the app, the call taxi terminal information acquisition unit 350a obtains the call taxi terminal information indicating the intention to accept the call taxi service.

The call taxi service customer information providing unit 360a is to provide a call taxi service request information including customer personal information such as actual address information and a telephone number of a departure point and a destination, indicating a willingness to accept the service.

As shown in Figure 16, the call taxi terminal 400b,

A call taxi service acceptance will signal sending unit 410b for transmitting a call taxi service acceptance will signal with reference to call taxi service request information provided by the call taxi management means,

Call taxi service information display unit 420b for displaying the call taxi service request information including the customer personal information provided by the call taxi management means on the screen of the call taxi terminal.

Specifically, the call taxi service acceptance signal sending unit 410b refers to the call on the app on the app containing the call taxi service brief information provided by the call taxi management means when the call taxi driver clicks the acceptance icon formed at a specific location, the call taxi service The acceptance signal will be sent to the call taxi management means.

At this time, the acceptance signal will include the unique ID information of the call taxi company.

The call taxi service information display unit 420b displays the call taxi service request information including the actual address information and the customer personal information provided by the call taxi management unit on the screen of the call taxi terminal.

As shown in Figure 17, the customer service processing method using the present invention, the virtual address,

Virtual address registration request step (S100b), virtual address registration step (S200b), call taxi service request information receiving step (S300b), virtual address translation request step (S400b), actual address providing step (S500b), call taxi service brief information / request Information generation step (S600b), call taxi service brief information providing step (S700b), call taxi service acceptance signal acquisition step (S800b), call taxi service request information providing step (S900b), call taxi service request information display step (S1000b) It is configured by.

17 and 18, the customer service processing method using the virtual address according to the third embodiment of the present invention will be described in detail. The customer terminal receives the input page information for registering the virtual address from the virtual address management means. .

Thereafter, the inputted information (personal information, actual address information, virtual address information desired to be registered, etc.) is provided to the virtual address management means, thereby requesting the virtual address registration (S100b).

Then, the virtual address management means 200b determines whether the virtual address information requested to be registered is information that can be registered, and if the virtual address information is registerable, matching the virtual address information with customer personal information and actual address information to make a virtual address. Registration and storage in the DB (S200b).

Thereafter, the call taxi management means 300b receives the call taxi service application information including the registered virtual address information from the customer (S300b).

The call taxi service application information may include customer personal information such as a telephone number in addition to the virtual address information of the origin and destination.

Thereafter, the call taxi management means 300b transmits an actual address conversion request signal to the virtual address management means for converting the virtual address information included in the call taxi service application information into the actual address information (S400b).

Thereafter, the virtual address management means 200b converts the virtual address information into the actual address information and then provides the call taxi management means (S500b).

Thereafter, the call taxi management means 300b generates the call taxi service brief information and the call taxi service request information by using the call taxi service application information obtained from the customer and the actual address information obtained from the virtual address management means (S600b).

The call taxi service brief information includes actual address information of a departure point and a destination, and the call taxi service request information includes personal address information of a departure point and a destination, and customer personal information such as a telephone number.

Thereafter, the call taxi management means 300b provides the call taxi service brief information to the plurality of call taxi terminals (S700b).

The call taxi service brief information includes a starting address and a real address of a destination, and the call taxi service brief information is used as a basic information for the call taxi driver to express his / her will to accept the call taxi service in consideration of the location of the departure point. This is for use.

Subsequently, the call taxi terminal expresses the willingness to accept, referring to the call taxi service brief information displayed on the call taxi terminal, and the call taxi management means acquires the declared will signal (S800b).

Thereafter, the call taxi managing means 300b provides the call taxi service request information to the call taxi terminal expressing the willingness to accept (S900b).

Thereafter, the call taxi terminal displays the obtained call taxi service request information on the screen (S1000b).

The call taxi service request information displayed on the screen includes customer personal information such as actual address information of the origin and destination and a telephone number.

Therefore, the call taxi driver finally performs the call taxi service using the actual address information displayed on the screen.

In order to perform the service of the present invention, the call taxi terminal is equipped with a mobile application for performing a virtual address service, through which the call taxi service request information can be checked, and the corresponding departure and destination information can be configured to be confirmed through the application. have.

Meanwhile, the above-described method according to various embodiments of the present disclosure may be stored in a computer-readable recording medium that is produced as a program to be executed in a computer. Examples of the computer-readable recording medium may include ROM, RAM, CDROMs, magnetic tapes, floppy disks, optical data storage devices, and the like, and also include those implemented in the form of carrier waves (eg, transmission over the Internet).

In addition, while the preferred embodiments of the present invention have been shown and described above, the present invention is not limited to the above-described specific embodiments, the technical field to which the invention belongs without departing from the spirit of the invention claimed in the claims. Of course, various modifications can be made by those skilled in the art, and these modifications should not be individually understood from the technical spirit or the prospect of the present invention.

100, 100a, 100b: customer terminal

200, 200a, 200b: virtual address management means

300: quick service management means

300a: proxy operation management means

300b: call taxi management means

400: Quick Service Knight Terminal

400a: substitute driver terminal

400b: call taxi terminal

Claims

In the customer service processing system,

When the input page information for virtual address registration is provided by the virtual address management means, the input page information is displayed on the screen, and when the customer personal information, the actual address information, and the virtual address information that the user wants to register are entered in the input page, The customer personal information and the actual address information and the virtual address information to be registered to provide to the virtual address management means, receives the registered virtual address information from the virtual address management means, the virtual address information to the quick service management means (300) And customer terminal 100 provides a quick service application information included;

After determining whether the virtual address information desired to be registered from the customer terminal is registerable information, if the registerable virtual address information is matched with the customer personal information and the actual address information, the information is registered and stored in the virtual address DB, and the customer terminal Notify the registered virtual address information, and when the conversion request signal for the virtual address information from the quick service management means to convert the requested virtual address information to the actual address information to provide the actual address information to the quick service management means A virtual address management means 200;

When the quick service application information including the virtual address information is obtained from the customer, a conversion request signal is sent to the virtual address management means to convert the virtual address information into the actual address information, and the actual address information converted from the virtual address management means is transmitted. After obtaining the quick service quick delivery information and quick service request information by using the obtained real address information and quick service application information, the quick service quick delivery information is sent to the quick service article terminal so that the quick service articles can indicate the willingness to accept the quick service. And providing quick service management information (300) for providing quick service request information generated by a quick service article terminal displaying a willingness to accept quick service;

Quick service article terminal 400 for displaying the quick service acceptance intention to refer to the quick service quick delivery information provided by the quick service management means, and to display the quick service request information including the customer personal information provided by the quick service management means on the screen; Customer service processing system using a virtual address, characterized in that the configuration.
The method of claim 1,

The virtual address management means 200,

After determining whether the desired virtual address information is a registerable virtual address using customer information (personal information, actual address information, desired virtual address information, etc.) provided from the customer terminal, if the registerable virtual address is registered and stored in the virtual address DB And the virtual address register 210,

A virtual address DB 220 for storing and managing the virtual address information determined to be registerable by the virtual address registration unit in a matching table form in the form of personal information-real address information-virtual address information for each customer;

A virtual address translation unit 230 for converting the requested virtual address information into matching actual address information when obtaining a conversion request signal for the virtual address information from the quick service managing means;

A real address information providing unit 240 for providing the real address information converted by the virtual address conversion unit through a communication unit to a quick service management unit;

Connected to the customer terminal and the quick service management means through a wired and wireless communication network, using a virtual address characterized in that it comprises a communication unit 250 for transmitting and receiving various information generated from the virtual address management means or external request signal, etc. Customer Service Processing System.
The method of claim 1,

The quick service management means 300,

The virtual address information acquisition unit 310 obtains the quick service request information including the virtual address information from the customer, and provides the obtained quick service request information to the virtual address conversion request unit 320 and the quick service request information generation unit 340. ,

A virtual address translation request unit 320 for transmitting a conversion request signal to the virtual address management means to convert the virtual address information provided by the virtual address information acquisition unit into actual address information;

A real address information acquisition unit 330 which obtains the converted real address information from the virtual address management means and provides the converted real address information to the quick service request information generation unit 340;

Using the quick service application information provided by the virtual address information acquisition unit 310 and the converted real address information provided by the real address information acquisition unit 330 generates quick service request information and quick service brief delivery information, and among the generated information. Quick service request information generation unit 340 for providing quick service quick delivery information to a quick service article terminal,

A quick service article terminal information acquisition unit 350 for obtaining the quick service article terminal information indicating the willingness to accept the quick service;

A customer service processing system using a virtual address comprising a quick service customer information providing unit 360 for providing quick service request information including customer personal information to a quick service article terminal indicating the will to accept.
The method of claim 1,

The quick service article terminal 400,

Quick service acceptance will signal sending unit 410 for transmitting the quick service acceptance will signal with reference to the quick service application information provided by the quick service management means,

And a quick service information display unit (420) for displaying quick service request information including customer personal information provided by quick service management means on a screen of a quick service article terminal.
In the customer service processing method using the virtual address of the customer service processing system, including the customer terminal 100, the virtual address management means 200, quick service management means 300, quick service article terminal 400,

A virtual address registration request step (S100) for inputting customer personal information and actual address information and virtual address information desired to be registered through the customer terminal 100 and requesting registration of the virtual address information to the virtual address management means;

The virtual address management means 200 determines whether the virtual address information requested to be registered is information that can be registered, and if the virtual address information can be registered, matching the virtual address information with customer personal information and real address information and registering it in the virtual address DB. A virtual address registration step of storing (S200);

Quick service management information receiving step (S300) for receiving the quick service request information including the virtual address information from the quick terminal management means (300);

A virtual address translation request step (S400) of transmitting the real address translation request signal to the virtual address management means so that the quick service management means 300 converts the virtual address information included in the quick service request information into a real address;

A virtual address providing step (S500) of converting the virtual address information into a real address and providing the converted real address information to the quick service management means when the virtual address management means 200 obtains a real address translation request signal;

Quick service quick delivery information / request information generation step (S600) of the quick service management means 300 generates the quick service quick delivery information and the quick service request information using the converted actual address information and quick service application information;

Quick service management means 300 provides a quick service brief delivery information providing quick service brief delivery information to a number of quick service articles terminal (S700)

A quick service acceptance signal acquisition step (S800) for obtaining a quick service acceptance will signal from the quick service article terminal 400;

Quick service request information providing step (S900) for the quick service management means 300 to provide the quick service request information including the customer personal information to the quick service article terminal 400;

Customer service processing using a virtual address, characterized in that the quick service terminal 400 comprises a quick service information display step (S1000) for displaying on the screen the quick service request information including the customer personal information provided by the quick service management means Way.
In the customer service processing system,

When the input page information for virtual address registration is provided by the virtual address management means, the input page information is displayed on the screen, and when the customer personal information, the actual address information, and the virtual address information that the user wants to register are entered in the input page, The customer personal information and the actual address information and the virtual address information to be registered to provide the virtual address management means, receives the registered virtual address information from the virtual address management means, the virtual address to the surrogate operation management means (300a) And customer terminal (100a) for providing information on the surrogate operation service application information;

After determining whether the virtual address information desired to be registered from the customer terminal is registerable information, if the registerable virtual address information is matched with the customer personal information and the actual address information, the information is registered and stored in the virtual address DB, and the customer terminal It notifies the virtual address information registered by the controller, and when the conversion request signal for the virtual address information is obtained from the proxy operation management means, converts the requested virtual address information into the actual address information and converts the actual address information into the proxy operation management means. Providing virtual address management means (200a);

When obtaining the surrogate operation service application information including the virtual address information from the customer to send a conversion request signal to convert the virtual address information to the actual address information to the virtual address management means, the actual address converted from the virtual address management means After obtaining the information and generating the surrogate operation service brief information and the surrogate operation service request information by using the obtained actual address information and the surrogate operation service application information, the surrogate driver may indicate the willingness to accept surrogate operation service. A surrogate operation service means 300a for providing surrogate operation service brief information to the surrogate operation driver terminal and providing surrogate operation service request information generated by the surrogate operation driver terminal indicating the willingness to accept the surrogate operation service;

Substitute operation engineer for displaying the willingness to accept surrogate operation service with reference to the surrogate operation service provided by the surrogate operation management means, and to display surrogate operation service request information including the personal information provided by the surrogate operation management means on the screen. Terminal (400a); customer service processing system using a virtual address, characterized in that comprises a.
The method of claim 1,

The virtual address management means 200a,

After determining whether the desired virtual address information is a registerable virtual address using customer information (personal information, actual address information, desired virtual address information, etc.) provided from the customer terminal, if the registerable virtual address is registered and stored in the virtual address DB A virtual address register 210a,

A virtual address DB 220a for storing and managing the virtual address information determined to be registerable by the virtual address registration unit in the form of a matching table in the form of personal information-real address information-virtual address information for each customer;

When the conversion request signal for the virtual address information is obtained from the surrogate operation management means, the virtual address conversion unit 230a for converting the requested virtual address information into matching actual address information;

An actual address information providing unit 240a which provides the actual address information converted by the virtual address conversion unit through a communication unit as a surrogate operation management means;

Connected to the customer terminal, surrogate operation management means through a wired or wireless communication network, the virtual address characterized in that it comprises a communication unit 250a for transmitting and receiving various information generated from the virtual address management means or external request signal, etc. Customer service processing system used.
The method of claim 1,

The proxy operation management means 300a,

Obtaining the proxy operation service application information including the virtual address information from the customer, the virtual address information for providing the obtained proxy operation service request information to the virtual address translation request unit 320a and the surrogate operation service request information generation unit 340a Acquisition unit 310a,

A virtual address translation request unit 320a for transmitting a conversion request signal to the virtual address management means to convert the virtual address information provided by the virtual address information acquisition unit into actual address information;

An actual address information acquisition unit 330a which obtains the converted real address information from the virtual address management means and provides the converted real address information to the surrogate operation service request information generation unit 340a;

Using the surrogate operation service application information provided by the virtual address information acquisition unit 310a and the converted actual address information provided by the real address information acquisition unit 330a to generate surrogate operation service request information and surrogate operation service brief information, A surrogate operation service request information generation unit (340a) for providing the surrogate operation service brief information among the generated information to the surrogate operation driver terminal;

A surrogate driver terminal information acquisition unit 350a for obtaining surrogate driver terminal information indicating the willingness to accept surrogate operation service;

Customer service processing using a virtual address characterized in that it comprises a surrogate operation service customer information providing unit 360a for providing the surrogate operation service request information including customer personal information to the surrogate driver terminal terminal indicating the will to accept system.
The method of claim 1,

The proxy driver terminal 400a,

A surrogate operation service acceptance will signal transmitting unit 410a for transmitting a surrogate operation service acceptance will signal with reference to the surrogate operation service application information provided by the surrogate operation management means;

Using a virtual address, characterized in that it comprises a surrogate operation service information display unit 420a for displaying the surrogate operation service request information including the customer personal information provided by the surrogate operation management means on the screen of the surrogate driver terminal terminal; Customer Service Processing System.
In the customer service processing method using the virtual address of the customer service processing system including a customer terminal (100a), virtual address management means (200a), proxy operation management means (300a), proxy driver terminal (400a),

A virtual address registration request step (S100a) for inputting customer personal information and actual address information and virtual address information to be registered through the customer terminal 100a and requesting registration of the virtual address information to the virtual address management means;

The virtual address management means 200a determines whether the requested virtual address information is registerable information, and if the virtual address information is registerable, matches the virtual address information with customer personal information and real address information and registers it in the virtual address DB. A virtual address registration step (S200a) for storing;

A surrogate operation service request information receiving step (S300a) in which the surrogate operation management means (300a) receives surrogate operation service application information including virtual address information from a customer terminal;

A virtual address translation request step (S400a) for transmitting the actual address translation request signal to the virtual address management means so that the proxy operation management means 300a converts the virtual address information included in the proxy operation service application information into the actual address;

When the virtual address management means 200a obtains a real address translation request signal, the virtual address information is converted into a real address, and then, an actual address providing step (S500a) for providing the actual address information converted to the surrogate operation management means; ;

The surrogate operation service generation information (S600a) and the surrogate operation service management unit 300a generates surrogate operation service brief information and surrogate operation service request information by using the converted actual address information and surrogate operation service application information (S600a) and ;

The surrogate operation management means (300a) provides the surrogate operation service brief information to provide the surrogate operation service brief information to the surrogate operation driver terminal providing information (S700a)

A surrogate operation service acceptance will signal acquisition step (S800a) for acquiring the surrogate operation service acceptance will signal from the surrogate driver terminal 400a;

A surrogate operation service request information providing step (S900a) for the surrogate operation service means 300a to provide the surrogate operation service request information including the customer personal information to the surrogate driver terminal 400;

The surrogate operation driver terminal (400a) is characterized in that it comprises a surrogate operation service information display step (S1000a) for displaying the surrogate operation service request information including the customer personal information provided by the surrogate operation management means on the screen How to handle customer service using address.
In the customer service processing system,

When the input page information for virtual address registration is provided by the virtual address management means, the input page information is displayed on the screen, and when the customer personal information, the actual address information, and the virtual address information that the user wants to register are entered in the input page, The customer personal information and the actual address information and the virtual address information to be registered to provide the virtual address management means, receives the registered virtual address information from the virtual address management means, the virtual taxi information to the call taxi management means (300b) And customer terminal (100b) for providing a call taxi service application information that includes;

After determining whether the virtual address information desired to be registered from the customer terminal is registerable information, if the registerable virtual address information is matched with the customer personal information and the actual address information, the information is registered and stored in the virtual address DB, and the customer terminal It notifies the virtual address information registered as an address, and converts the requested virtual address information into actual address information when providing a conversion request signal for the virtual address information from the call taxi management means and provides the actual address information to the call taxi management means. Virtual address management means (200b);

When the call taxi service application information including the virtual address information is obtained from the customer, a conversion request signal is sent to the virtual address management means to convert the virtual address information into the actual address information, and the actual address information converted from the virtual address management means. Obtain the call taxi service information and the call taxi service request information using the obtained real address information and the call taxi service application information, and then call the taxi service brief information to the taxi driver so that the taxi driver can display the willingness to accept the call taxi service. A call taxi management means (300b) provided as an article terminal and providing call taxi service request information generated by a call taxi terminal indicating a will to accept the call taxi service;

Call taxi service means indicated by the call taxi service brief information provided by the call taxi management means, and includes a call taxi terminal 400b for displaying the call taxi service request information including the customer personal information provided by the call taxi management means on the screen. Customer service processing system using a virtual address, characterized in that configured to.
The method of claim 11,

The virtual address management means 200b,

After determining whether the desired virtual address information is a registerable virtual address using customer information (personal information, actual address information, desired virtual address information, etc.) provided from the customer terminal, if the registerable virtual address is registered and stored in the virtual address DB A virtual address register 210b,

A virtual address DB 220b for storing and managing the virtual address information determined to be registerable by the virtual address registration unit in a matching table form in the form of personal information-real address information-virtual address information for each customer;

A virtual address translation unit 230b for converting the requested virtual address information into matching actual address information when obtaining a conversion request signal for the virtual address information from the call taxi managing means;

An actual address information providing unit 240b which provides the actual address information converted by the virtual address conversion unit through a communication unit to call taxi management means;

Connected to the customer terminal, call taxi management means through a wired or wireless communication network, using a virtual address characterized in that it comprises a communication unit 250b for transmitting and receiving various information generated by the virtual address management means or external request signal, etc. Customer Service Processing System.
The method of claim 11,

The call taxi management means 300b,

The virtual address information acquisition unit obtains the call taxi service application information including the virtual address information from the customer and provides the obtained call taxi service application information to the virtual address translation request unit 320b and the call taxi service request information generation unit 340b ( 310b),

A virtual address translation request unit 320b for transmitting a conversion request signal to the virtual address management means to convert the virtual address information provided by the virtual address information acquisition unit into actual address information;

A real address information acquisition unit 330b which obtains the converted real address information from the virtual address management means and provides the converted real address information to the call taxi service request information generation unit 340b;

The call taxi service request information provided by the virtual address information acquisition unit 310b and the converted real address information provided by the real address information acquisition unit 330b are used to generate call taxi service request information and call taxi service brief information. Call taxi service request information generation unit (340b) for providing a simple taxi taxi service information to the call taxi terminal,

A surrogate driver's terminal information acquisition unit 350b for acquiring surrogate driver's terminal information indicating the willingness to accept a call taxi service;

A customer service processing system using a virtual address comprising a call taxi service customer information providing unit (360b) for providing call taxi service request information including customer personal information to a call taxi terminal indicating a willingness to accept.
The method of claim 11,

The call taxi terminal 400b,

A call taxi service acceptance signal sending unit 410b for transmitting a call taxi service acceptance will signal with reference to the call taxi service application information provided by the call taxi management means,

Customer service processing system using a virtual address comprising a call taxi service information display unit 420b for displaying the call taxi service request information including the customer personal information provided by the call taxi management means on the screen of the call taxi terminal .
In the customer service processing method using the virtual address of the customer service processing system including a customer terminal (100b), virtual address management means (200b), call taxi management means (300b), call taxi terminal 400b,

A virtual address registration request step (S100b) for inputting customer personal information, real address information, and virtual address information to be registered through the customer terminal 100b and requesting registration of the virtual address information to the virtual address management means;

The virtual address management means 200b determines whether the requested virtual address information is registerable information, and if the registerable virtual address information is registered, the virtual address information is matched with customer personal information and real address information and registered in the virtual address DB. A virtual address registration step of storing (S200b);

A call taxi service request information receiving step (S300b) in which the call taxi management means 300b receives call taxi service application information including virtual address information from a customer terminal;

A virtual address translation request step (S400b) of sending a real address translation request signal to the virtual address management means so that the call taxi management means 300b converts the virtual address information included in the call taxi service request information into a real address;

A virtual address providing step (S500b) for converting the virtual address information into a real address when the virtual address managing means 200b obtains a real address translation request signal, and then providing the converted real address information to the call taxi managing means;

A call taxi service briefing information / request information generating step (S600b), wherein the call taxi managing means 300b generates call taxi service brief information and call taxi service request information using the converted actual address information and call taxi service application information;

Call taxi service means 300b provides a call taxi service brief information providing a plurality of call taxi service brief information terminal (S700b)

A call taxi service acceptance signal acquisition step (S800b) for obtaining a call taxi service acceptance will signal from the call taxi terminal 400b;

Call taxi service request information providing step (S900b) for the call taxi management means (300b) to provide the call taxi service request information including the customer personal information to the call taxi terminal 400b;

Call Taxi Terminal 400b customer using a virtual address characterized in that it comprises a call taxi service information display step (S1000b) for displaying the call taxi service request information including the customer personal information provided by the call taxi management means on the screen How to handle the service.