KR101493736B1 - System for matching of expert service - Google Patents

Abstract

A professional service matching method capable of implementing a market environment that meets consumer-centered needs via the internet is disclosed.
Expert service matching method
The process of registering a specialist field of expertise;
A specialist selection process to select M professionals for the professional handling areas requested by consumers;
Expert extraction process to extract N experts from randomly selected M experts;
A step of informing the extracted N experts of the request for an answer to the consultation contents;
And granting the right to answer to the consumer only to the specialist who accepted the answer for the first time among the experts notified of the answer request.

Description

[0002] System for matching < RTI ID = 0.0 > expert service &

The present invention relates to a legal and consulting service method and a system suitable for the same, and more particularly, to an expert service matching method capable of realizing a legal market environment for experts and users through the Internet, and an expert service matching system .

The rapid development of e-commerce through the Internet has made a significant change in the existing market environment. In other words, the implementation of the so-called "cyber-market" environment through the Internet is transforming the existing provider-centric market system into a consumer-centric market system. In addition, Market system.

In the service field of professional occupations such as the legal market, most clients (hereinafter referred to as "consumers") visit specialists such as lawyers, lawyers, certified labor consultants, When a request was made for the case, the specialist received the prescribed fee and commissioned the case to perform various tasks for solving the consumer's legal problems.

Also, thanks to the recent rapid diffusion of the Internet, there are increasing numbers of sites offering free consultation to customers through e-mail or bulletin boards for free (or fee-based). Consumers were able to access these sites and consult with experts to gain prior knowledge of their legal issues or to make some preparations for solving legal problems.

However, the current professional service system still has many problems in terms of consumers.

For example, experts such as lawyers, lawyers, certified labor consultants, and loss accountants create their own homepages and answer questions when they are entered. However, there is no service for collecting or responding to consultations for each expert group. In other words, when a large number of consumers ask a lot of questions simultaneously for a specific field, and when many consumers ask various questions about various fields that are not specified, it is not easy for an expert to answer all fields alone There are difficulties that may delay the answer time or the answer itself, and it is not easy to hear all the answers required by the holders.

 On the other hand, it is often the case that the respondents want to hear the answer quickly, whereas the experts do not think it is important. This is inconsistent and it is troublesome to visit the homepage several times.

Furthermore, the experts who operate the homepage are concentrated in the Seoul metropolitan area, so it is possible to refer to the knowledge of the residents in the provinces, but it does not help in actual compensation and settlement.

Rather, the settlement of accidents such as consensus or trial is mostly done in the region, so the answers and information of the experts in the area are needed and the local information can be linked with practical help.

There are cases that can be solved in the metropolitan area, but there are cases that need to be resolved in the area where the consumer lives. However, it is difficult for consumers living in small and medium-sized cities to find out which specialists are in their area, who have experience in dealing with their own affairs and events, to be.

Currently, the professional handling field on the internet homepage is a professional handling field that does not consider the area, so it is a professional-oriented system that reveals limitations that are not helpful to consumers who want to find an expert in the area where they live It is being raised as a problem.

The present invention has been made to solve at least some of the above problems, and it is an object of the present invention to provide a method and apparatus for recognizing expertise in a professional handling field selected by an expert, And to provide a method of matching an expert service that can arrange the service.

Another object of the present invention is to provide a method of matching with a specialist in the field of professional handling related to the event of consumers among the experts in the area where the consumer resides or the consumer wants.

Another object of the present invention is to provide an expert service matching method capable of facilitating answers of experts.

It is another object of the present invention to provide an expert service matching system suitable for the expert service matching method.

According to an aspect of the present invention,

In an expert service matching method for matching a consumer and an expert,

The process of registering a specialist field of expertise;

A specialist selection process to select multiple experts for the professional handling area requested by the consumer;

 Expert extraction process to extract N experts from randomly selected M experts;

A step of informing the extracted N experts of the request for an answer to the consultation contents; And

Granting an answer authority to the consumer only to the first of the N experts who have been notified of the answer request; And a control unit.

Here, the process of adding the area where the sales office is located to the professional handling field; Further comprising:

It is preferable that the expert selection process selects a plurality of experts matching the expert, the special handling field and the area desired by the consumer.

Here, when the acceptance of the answer is received from the specialist, it is preferable to further include a process of notifying the consumer that acceptance of the reply of the expert has been received.

Herein, if the answer acceptance is not received from the N experts for a predetermined time, a process of extracting N experts at random from the experts other than the N selected experts, and notifying the answer to the consultation contents; .

According to another aspect of the present invention, there is provided an expert service matching system including a consumer terminal, an expert terminal, and an expert service matching server connected to the consumer terminal and the expert terminal only through wired / wireless communication, The Professional Services Matching Server

An expert registration unit for inputting the expert handling field, the area where the business office is located, and the expert contact information from the expert terminal and storing the received expert contact information in the expert database;

A consumer consultation reception unit for receiving a professional handling field, a desired area, a consultation content, and a consumer contact desired to be consulted from the consumer terminal;

A specialist government which selects M experts from the expert database according to the experts received by the consumer counseling reception unit, the field of professional handling and the area;

An expert extraction unit for extracting N experts at random among M experts selected by the expert selection unit;

A consumer consultation transmitting unit for transmitting a consultation content and an answer request to N experts extracted by the expert extracting unit;

An expert reply reception accepting unit for accepting an answer acceptance from the expert terminal and communicating the acceptance of an answer from the expert terminal to a contact of a consumer;

And a control unit.

Here, it is preferable that the expert answer receiving unit transmits only the first received answer to the customer contact information with respect to the transmitted consultation contents.

The existing homepage is concentrated in the Seoul metropolitan area, and based on the enormous funding power of large companies, it can be easily found even if there is a homepage in a region outside the Seoul metropolitan area. Therefore, according to the expert matching method according to the present invention, The matching system is realized when both the area and the professional handling field and the consumer's area and the thinking field are satisfied at the same time. Therefore, it is possible to give practical help to the consumers living in the regions other than the metropolitan area.

The existing homepage is provided by a corporation composed of an individual or a small number of people, so that when the questions of the various fields of consumers and the tremendous questions are gathered at once, they are not able to answer all of them realistically. However, in the expert matching method according to the present invention According to this study, it is possible to solve the demand of consumers in a short period of time even though various questions of various consumers in various parts of the country are gathered. .

In addition, experts are offered a chance to answer fairly by random method, but only the question about the professional handling field that they have chosen comes up, so they can give confidence to the answer and good quality answer to consumers, Effect.

Even if there are a lot of questions and questions about various fields, they are divided and matched according to the area and professional handling field. Therefore, the amount of questions that can be answered (experts) is very small, There are more experts, so you can expect quick and accurate answers.

For the experts who run the existing homepage, consumers need to deal with many fields because they have to ask various questions, so the answer time and answer contents can not express the consumers' requirements.

 Since the present invention is collectively gathered by experts in a plurality of professional handling fields, it is systemized so as to provide answers to only one expert who answers for the first time by informing a large number of opportunities for answering, thereby promptly responding It is effective.

Consumers will also have the industry's first experience to be met automatically by the expert matching system of the present invention without the need to seek expertise in the area of thought of their area or area of interest. In addition, according to the expert matching method of the present invention, a new group-specific specialist is provided at a predetermined time interval, thereby enabling quick response to a consumer.

The selection of the field of professional treatment of existing patents has usually been based on the highest winning percentage and experience of all of the records that experts have given. Therefore, it may be said that the field of professional handling differs from the intention of the experts.

For example, there are times when it is difficult to discern the same as when three or four dogs come out at the same time. Even if the number of customer events is small and inevitably the preemptive rate is a little low, it will be worthy of the professional handling field to have studied, majored and experienced for a long time. Whether you choose a winning bid, a large number of cases, or a low winning rate and a small number of cases, it's best to leave it to the expert yourself, and you want to generate more revenue by providing quality answers and services to consumers. There is no reason for experts to select business areas that are unfamiliar.

Therefore, it is reasonable to make various data with the result of the selected professional handling field by selecting the field which is decided by the expert himself / herself because the expert himself knows best.

However, since this patent is an integrated system composed of numerous experts, it is necessary to divide the professional handling field as much as possible and to disperse the experts so that expertise As well as making the most of it. The reason is that the case that the consumer wants to ask is not a multiple field but a specific field.

However, it is a good idea to provide a versatile specialist with the opportunity to inform a specialist area through bulletin boards and the like.

In addition, the expert can know the rankings with the results of his / her selected professional handling field, which can be of additional help to the consumer.

1 shows an overview of an expert service matching system according to the present invention.
2 shows a configuration of an expert service matching system according to the present invention.
FIG. 3 illustrates a method of matching an expert service according to the present invention.
Fig. 4 shows a detailed configuration of the expert service matching server shown in Fig.

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS Hereinafter, the present invention will be described in detail with reference to the accompanying drawings.

Illustrative aspects of the invention may also be practiced in distributed computing environments where certain tasks are performed by remote processing devices connected through a communications network. In a distributed computing environment, program modules may be located in both local and remote memory storage devices.

The server or computer typically includes a variety of computer readable media. Any medium accessible by a computer may be a computer-readable medium, which may include both volatile and non-volatile media, both removable and non-removable media. By way of example, and not limitation, computer readable media may comprise computer storage media and communication media.

Computer storage media includes both volatile and nonvolatile, removable and non-removable media implemented in any method or technology for storing information such as computer readable instructions, data structures, program modules or other data. Computer storage media includes, but is not limited to, RAM, ROM, EEPROM, flash memory or other memory technology, CD-ROM, digital versatile disk (DVD) or other optical disk storage, magnetic cassettes, magnetic tape, magnetic disk storage or other magnetic storage devices, Or any other medium which can be accessed by a computer and used to store the desired information.

Communication media typically embodies computer readable instructions, data structures, program modules or other data in a modulated data signal, such as a carrier wave or other transport mechanism, Media. The term "modulated data signal" means a signal that has one or more of its characteristics set or changed to encode information in the signal. By way of example, and not limitation, communication media includes wired media such as a wired network or direct-wired connection, and wireless media such as acoustic, RF, infrared, or other wireless media. Combinations of any of the above-mentioned media are also included within the scope of computer readable media.

1 shows an overview of an expert service matching system according to the present invention.

Referring to FIG. 1, an expert service matching system 1000 according to the present invention matches an expert 102 with an expert 402 through an expert service matching server 300, So as to receive high-quality services and appropriate services, while prompting the provider 402 to respond.

2 shows a configuration of an expert service matching system according to the present invention.

2, an expert service matching system 1000 according to the present invention includes a customer terminal 112, an expert service matching server 300 connected to the consumer terminal 112 via the Internet 200, And an expert terminal 412 connected to the matching system 300.

The detailed operation process of the consumer terminal 112, the expert terminal 412, and the expert service matching system 300 via the Internet 200 will be described in detail below.

FIG. 3 illustrates a method of matching an expert service according to the present invention.

Referring to FIG. 3, the expert service matching method according to the present invention includes an expert registration step s302, a consumer consultation reception step s304, an expert selection step s306, an expert extraction step s308, ), And an answer acceptance notification step (s314).

First, in the expert registration step (s302), the expert 402 accesses the expert service matching server 300 through the expert terminal 412 and registers necessary items.

A specialist (402) such as an attorney, a lawyer, a certified labor consultant, and a loss accountant subdivides the field in which the user is responsible. Here, the fields classified and registered for the fields in charge are referred to as specialized fields, and at least one field of professional handling is registered for each of the experts.

For example, a lawyer and a lawyer should register the areas of specialization and sales offices.

In the consumer counseling reception step (s304), the consumer 102 accesses the expert service matching server 300 through the consumer terminal 112 and inputs the desired expert handling field and area.

In the expert selection step s306, the expert matching server 300 selects M experts according to the professional handling field and area desired by the consumer 102. [

In the expert extracting step (s308), N experts are randomly selected among the M experts selected in the expert selecting step (s306).

In the answer request notifying step (s310), it is notified to the extracted N experts that consultation has been received. At the time of notification, the contents of consultation can be included, and notification can be made via SMS.

Determine if there is an answer acceptance. (s312) If there is an answer from among the N experts notified of the consultation contents, the process proceeds to the answer acceptance notification step (s314). Otherwise, the process proceeds to the expert extraction step (s308).

In the answer acceptance notification step (s314), an SMS is sent to the consumer informing that the answer has been accepted from the specialist. Only the expert who accepts the answer from the N experts notified of the contents of the consultation is given the authority to answer.

If it is determined in step S312 that the answer is not accepted from any of the experts even after a predetermined time has elapsed since the notification of the answer to the experts of N is notified in step S312, the process returns to step S308. N experts are randomly extracted from experts (MN) other than the N experts who have been notified of the consultation contents, and an SMS is sent to notify that consultation has been received.

Fig. 4 shows a detailed configuration of the expert matching server shown in Fig.

4, the expert matching server 300 includes an expert registration unit 302, an expert database 304, a consumer counseling reception unit 306, an expert selection unit 308, an expert extraction unit 310, An expert answer acceptance acceptance unit 314, and an expert answer acceptance unit 316. [

The expert registration unit 302 receives the expert handling field, the area where the business office is located, an expert contact, and the like from the expert terminal 200, and stores the received area in the expert database 304.

The consumer counseling reception unit 306 receives a professional handling field, a desired area, a consultation content, a consumer contact, and the like desired from the consumer.

The expert selection unit 308 selects M experts from the expert database 304 according to the professional handling field and area received by the consumer counseling reception unit 306. [

The expert extraction unit 310 randomly extracts N experts from M experts selected by the expert selection unit 308. [

The consumer consultation transmitting unit 312 transmits the consultation contents received to the experts extracted by the expert extracting unit 310. [

The expert answer acceptance acceptance unit 314 receives the acceptance of the answer from the expert, and notifies the customer of the answer by SMS. The expert answer acceptance acceptance unit 314 may transmit the contact information of the corresponding expert who accepted the answer to the request for acceptance of the answer and the answer of the answer first to the consumer contact.

Meanwhile, the expert answer acceptance accepting unit 314 notifies the expert extracting unit 310 whether or not acceptance of an answer is accepted. If it is notified that the answer from the expert has not been received for a certain period of time from the expert answer acceptance accepting unit 314, the expert extracting unit 310 extracts, from the M experts, Extracts N experts and transmits them to the consumer consultation transmitting unit 312.

On the other hand, the expert answer acceptance acceptance unit 314 notifies the expert answer acceptance unit 316 of the expert who first accepted the answer.

The expert answer accepting unit 316 receives an answer from the expert notified from the expert answer acceptance accepting unit 314 and notifies the customer of the answer by SMS.

In addition, if you do not register your answer within a certain amount of time (for example, within 4 hours) after accepting an answer to a request for an answer to a customer's consultation, you can limit the answer within one week to one month as a penalty have.

Hereinafter, a preferred embodiment of the expert matching method according to the present invention will be described in detail.

When Consumer A residing in "Daegu" wants to consult "Damage Assessment Company" about "Automobile Object Damage", Consumer A accesses Expert Matching Server 300 and accepts consultation contents.

The consumer counseling reception unit 306 receives from the consumer A a special handling field (automobile object compensation), a local area (Daegu), a consultation contents and a consumer contact, And provides it to the server 308.

The expert selection unit 308 registers the " auto object compensation " as a special handling field from the expert database 304 and selects M " loss order book " experts having sales offices in the " Daegu " to provide.

The expert extracting unit 310 randomly extracts N experts from among the M " loss claim agent " experts. If M < N, all of the M names are extracted. (Step 1 extraction)

The expert extracting unit 310 provides the extracted N specialists to the consumer consulting transmitting unit 312. If the expert extraction section 314 receives a notification of "no answer accepted for a predetermined time" from the expert answer acceptance accepting section 314, the expert extracting section 310 randomly extracts N experts out of the experts other than the extracted experts Step extraction). If you do not receive an answer from any of the M experts, your company may call M experts or other experts except M to manually accept your answers.

The expert extracting unit 310 performs the first stage extraction and the second stage extraction again.

The consumer consultation transmitting unit 312 transmits an SMS informing the N experts to the consultation contents or the response acceptance request to request an answer.

When the acceptance of the answer is received from the specialist, the expert reply acceptance acceptance unit 314 notifies the consumer of the acceptance of the answer by SMS. The expert answer acceptance acceptance unit 314 transmits the contact of the expert who received the acceptance of the first answer and the contact of the expert among the N experts who are requested to reply to the consultation contents to the consumer via SMS.

If the answer acceptance is not received from the N specialists for a certain period of time after transmitting the answer request for the consultation contents received to the N experts, the expert answer acceptance unit 314 receives the answer " To the expert extracting unit (310).

The expert reply acceptance acceptance unit 314 randomly extracts N persons except for the "loss order agent" who is notified of the request for acceptance of answers among the M "loss order account experts" selected by the expert selection authority 308, And if all the "Loss Accountant" experts have not accepted the answer, the company will send M "Loss Accountants" or other "Loss Accountants" experts You can manually request an acceptance of an answer.

When an answer is received from the expert who accepted the answer, the expert answer reception unit 316 transmits it to the consumer via SMS.

In addition, if a customer accepts an answer to a request for an answer, but does not register an answer after 4 hours, a penalty may be applied to limit the opportunity for an answer.

As described above, the expert matching method according to the present invention notifies the contents of consultation by selecting a professional handling field, a region and various experts desired by a customer, and provides an answer opportunity only to the experts who received the answer acceptance first, Promote answers to help consumers get prompt answers.

On the other hand, experts will provide opportunities to respond to all experts in a random order by providing answers.

102 ... Consumer 402 ... Professional
112 ... Consumer terminal 412 ... Professional terminal
300 ... Professional Services Matching Server

Claims (6)

delete delete delete delete In an expert service matching system,
A professional service matching system including an expert service matching server connected to a consumer terminal and an expert terminal through a consumer terminal, an expert terminal, and a wired / wireless communication network,
An expert registration unit for inputting the expert handling field, the area where the business office is located, and the expert contact information from the expert terminal and storing the received expert contact information in the expert database;
A consumer consultation reception unit for receiving a professional handling field, a desired area, a consultation content, and a consumer contact desired to be consulted from the consumer terminal;
A specialist government which selects M experts from the expert database according to the experts received by the consumer counseling reception unit, the field of professional handling and the area;
An expert extraction unit for randomly extracting N experts from M experts selected by the expert selection unit;
A customer consultation transmitting unit for transmitting the consultation contents and the answer request received to the N experts extracted by the expert extracting unit;
An expert answer acceptance accepting unit for accepting only an initial answer acceptance from the expert terminal and transmitting the acceptance to the contact of the consumer; And
Receiving an answer from the expert terminal in which the answer acceptance is received, and transmitting the answer to the consumer contact;
Wherein the expert service matching system comprises:
6. The method of claim 5,
The expert answer acceptance accepting unit notifies the expert extracting unit of an answer acceptance from the experts of N for a predetermined period of time,
Wherein the expert extracting unit selects N specialists again from the experts excluding the experts selected from the M experts, and notifies the user to the consumer consulting transmitting unit.

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