KR101977236B1 - Method for providing partial payment cancellation service for conflict resolution occured in outsource service transaction - Google Patents

Abstract

Provided is a method for providing a partial payment cancellation service for solving a dispute occurring in an outsourcing service transaction. The method comprises the steps of: receiving sales data including content or a service provided by a seller from a seller terminal and mapping the sales data with seller information to be uploaded; transmitting payment information of a buyer terminal to the seller terminal when a purchase or a payment event occurs from the terminal of a buyer who purchases the seller′s content or service; identifying an association degree between an offering list included in the sales data and a list included in the content or the service provided to the buyer when complain data occurs from the buyer terminal after the content or the service is provided from the seller terminal; calculating a unit partial payment cancellation amount based on a matching rate and the association degree of the lists when the list of the content or the service provided by the seller does not match the offering list included in the sales data and the association degree between the lists does not satisfy a reference value; and performing a partial refund processing of the calculated amount to the buyer terminal and performing a settlement processing of a remaining amount excluding a partial refund amount and a fee to the seller terminal.

Description

METHOD FOR PROVIDING PARTIAL PAYMENT CANCELLATION SERVICE FOR CONFLICT RESOLUTION OCCURED IN OUTSOURCE SERVICE TRANSACTION < RTI ID = 0.0 >

The present invention relates to a partial payment cancellation service providing method for solving a dispute arising from an outsourcing service transaction, and more particularly, Provide a way to process refunds.

Contents have a dictionary meaning of information such as video, image, voice, letter, and number distributed through various media using digital technology. In case of content, It is not easy to determine the cost even if the content is purchased. In the case of the general product, the price is determined by adding an appropriate margin to the manufacturing cost. However, since the content is different from the price calculation method or standard, Is intangible, it is difficult to understand the structure of profit generation.

At this time, contents and services are being brokered and traded in an open market, and a distribution structure for partially refunding services is being developed if the service is unsatisfactory. In this regard, Korean Prior Art Patent Publication No. 2012-0017479 Korean Patent Laid-open Publication No. 2015-0097842 (published on Aug. 27, 2015) discloses a method of charging a brokerage fee when a seller and a buyer conduct an order process for a service product on an open market server , And the amount of refund is settled according to the details that are not executed if the application is not executed properly.

However, the profits of the content business mainly originate from the intermediary role. In general, the content business tries to acquire a large number of prisoners, but the corresponding problem is that due to non-standardized products, The quality of the work results due to the delivery of work products that do not reach the agreed level, the delivery period and the quality of the work result due to the seller's insincerity were not satisfied with the purchaser agreement, which led to a dispute between the seller and the buyer. Dispute resolution standards and refund systems are not established in selling alternative services or contents, and disputes between individuals and companies are spreading to legal battles that invest huge time and money.

One embodiment of the present invention stores initial commitments so that future disputes do not arise with respect to requesting and completing work between a buyer and a seller and it is necessary to quantitatively and qualitatively determine whether the service or content provided by the seller satisfies the initial commitment And systematically automates the analysis. By providing objectified data to the seller for subsequent complaints, the partial payment cancellation is facilitated, and the log is saved as a history and the big data is created, Providing a partial settlement cancellation service to resolve disputes arising from outsourcing service transactions, which provides for a smooth settlement between the parties before going to court where time and money are spent by presenting the dispute resolution methods used in similar dispute cases Can be provided. It should be understood, however, that the technical scope of the present invention is not limited to the above-described technical problems, and other technical problems may exist.

As a technical means for achieving the above technical object, an embodiment of the present invention is a method of receiving sales data including a content or a service provided by a seller from a seller terminal, mapping the uploaded sales data to information of a seller, A step of transmitting settlement information of a buyer terminal to a seller terminal when a purchase and settlement event occurs from a buyer terminal purchasing a content or a service; if complain data is generated from a buyer terminal after a content or a service is provided from the seller terminal, A step of grasping a relationship between a providing list included in the sales data and a list of contents or services provided to the purchaser, a list of contents or services provided by the seller and a providing list included in the sales data, Lt; RTI ID = 0.0 > Calculating a unit part payment cancellation amount based on the concordance rate of the list and the degree of associativity, processing the partial amount of the calculated amount to the purchaser terminal and transmitting the remaining amount excluding the partial refunded amount and the fee to the seller And performing settlement processing to the terminal.

According to any one of the above-mentioned objects of the present invention, it is possible to store an initial agreement so that future disputes do not occur with respect to request and completion of work between a buyer and a seller, and the service or contents provided by the seller The system analyzes automatically and quantitatively. However, it also provides objectified data to the seller for the subsequent complaints to facilitate partial cancellation, and stores the log as a history and builds big data In the case of disputes arising afterwards, by suggesting the dispute resolution method used in the case of similar disputes, it is necessary to derive an amicable settlement between the parties before going to court where time and expense are consumed, , The seller's The buyer is obliged to pay the amount corresponding to the up time, and the complainant caused by the simple remorse or inexperience of the buyer is paid by the buyer in addition to the fee corresponding to the seller's time, And provide a way of inducement and win-win.

1 is a diagram for explaining a partial payment cancellation service providing system for solving a dispute generated in an outsourced service transaction according to an embodiment of the present invention.
FIG. 2 is a block diagram illustrating a partial settlement cancellation service providing server included in the system of FIG. 1. FIG.
FIG. 3 is a view for explaining an embodiment in which a partial payment cancellation service for solving a dispute generated in an outsourcing service transaction according to an embodiment of the present invention is implemented.
4 is a view for explaining another embodiment in which a partial settlement cancellation service for solving a dispute generated in an outsourcing service transaction according to an embodiment of the present invention is implemented.
FIG. 5 is a diagram illustrating a process in which data is transmitted and received between the respective components included in the partial settlement cancellation service providing system for solving a dispute generated in the outsourcing service transaction of FIG. 1 according to an embodiment of the present invention.
6 is a flowchart illustrating a method of providing a partial payment cancellation service for solving a dispute in an outsourced service transaction according to an exemplary embodiment of the present invention.

Hereinafter, embodiments of the present invention will be described in detail with reference to the accompanying drawings, which will be readily apparent to those skilled in the art. The present invention may, however, be embodied in many different forms and should not be construed as limited to the embodiments set forth herein. In order to clearly illustrate the present invention, parts not related to the description are omitted, and similar parts are denoted by like reference characters throughout the specification.

Throughout the specification, when a part is referred to as being "connected" to another part, it includes not only "directly connected" but also "electrically connected" with another part in between . Also, when an element is referred to as " including " an element, it is to be understood that the element may include other elements as well as other elements, And does not preclude the presence or addition of one or more other features, integers, steps, operations, components, parts, or combinations thereof.

The terms " about ", " substantially ", etc. used to the extent that they are used throughout the specification are used in their numerical value or in close proximity to their numerical values when the manufacturing and material tolerances inherent in the stated meanings are presented, Accurate or absolute numbers are used to help prevent unauthorized exploitation by unauthorized intruders of the referenced disclosure. The word " step (or step) " or " step " does not mean " step for. &Quot;

In this specification, the term " part " includes a unit realized by hardware, a unit realized by software, and a unit realized by using both. Further, one unit may be implemented using two or more hardware, or two or more units may be implemented by one hardware.

In this specification, some of the operations or functions described as being performed by a terminal, a device, or a device may be performed instead in a server connected to the terminal, device, or device. Likewise, some of the operations or functions described as being performed by the server may also be performed in a terminal, device or device connected to the server.

In this specification, some of the operations or functions described in the mapping or matching with the terminal are used for mapping or matching the unique number of the terminal or the identification information of the individual, which is the identification data of the terminal . ≪ / RTI >

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS Hereinafter, the present invention will be described in detail with reference to the accompanying drawings.

1 is a diagram for explaining a partial payment cancellation service providing system for solving a dispute generated in an outsourced service transaction according to an embodiment of the present invention. 1, a partial settlement cancellation service providing system 1 for solving a dispute in an outsourced service transaction includes a buyer terminal 100, a partial settlement cancellation service providing server 300, and a seller terminal 400 . However, since the system for providing partial payment cancellation service 1 for solving a dispute in the outsourcing service transaction of FIG. 1 is only an embodiment of the present invention, the present invention is not limited to FIG. 1 .

At this time, the respective components of FIG. 1 are generally connected through a network 200. For example, as shown in FIG. 1, the purchaser terminal 100 may be connected to the partial settlement cancellation service providing server 300 through the network 200. The partial payment cancellation service providing server 300 can be connected to the buyer terminal 100 and the seller terminal 400 through the network 200. [ In addition, the seller terminal 400 can be connected to the partial settlement cancellation service providing server 300 through the network 200. [

Here, the network means a connection structure in which information can be exchanged between each node such as a plurality of terminals and servers. Examples of such a network include RF, 3rd Generation Partnership Project (3GPP) network, Long Term A Wide Area Network (WAN), a Wireless Local Area Network (WLAN), a Wide Area Network (WAN), and a Wide Area Network (WAN) , A Personal Area Network (PAN), a Bluetooth network, an NFC network, a satellite broadcast network, an analog broadcast network, a DMB (Digital Multimedia Broadcasting) network, and the like.

In the following, the term at least one is defined as a term including the singular and plural, and even though the term " at least one " does not exist, it is to be understood that each constituent may exist singly or plurally, It will be self-evident. It is to be noted that the constituent elements may be provided singularly or plurally in various manners depending on the embodiment.

The purchaser terminal 100 may be a terminal receiving a content or a service using a web page, an app page, a program or an application related to a partial settlement cancellation service for solving a dispute arising in an outsourcing service transaction. The purchaser terminal 100 may be a terminal of the purchaser who asks for the completion of the work and agrees to pay the fee when the work is completed. In addition, the purchaser terminal 100 may be a terminal of the purchaser who enters into a contract with the content of completing a job with labor in place of the purpose of providing the labor itself. At this time, the contract between the buyer and the seller can be a kind of labor supply contract or completion of certain work can be regarded as essential contents. Here, the article to be traded may be a service (service) or content, wherein the service or the content may be non-substitute. However, it is not clear that it is a substitute. At this time, the purchaser terminal 100 may be a terminal that presents a condition to be satisfied when a requested service or content is completed, and may be a list of conditions, the number of the terminals of the purchaser who set contents or contents of the service, have. The purchaser terminal 100 may be a terminal of a buyer who transmits a complaint when a list of conditions and contents of contents or services are different from those agreed in the contents, The user can cancel the partial settlement.

Here, the purchaser terminal 100 may be implemented as a computer capable of connecting to a remote server or terminal through a network. Here, the computer may include, for example, a navigation device, a notebook computer equipped with a web browser (WEB Browser), a desktop, a laptop, and the like. At this time, the purchaser terminal 100 may be implemented as a terminal capable of connecting to a remote server or a terminal via a network. The purchaser terminal 100 is a wireless communication device with guaranteed portability and mobility, for example, as a navigation device, a PCS (Personal Communication System), a GSM (Global System for Mobile communications), a PDC (Personal Digital Cellular) Handyphone System), PDA (Personal Digital Assistant), IMT (International Mobile Telecommunication) -2000, Code Division Multiple Access (CDMA) -2000, W-Code Division Multiple Access (W-CDMA), Wibro (Wireless Broadband Internet) A handheld based wireless communication device such as a smartphone, a smartpad, a tablet PC, and the like.

The partial settlement cancellation service providing server 300 may be a server that provides a partial settlement cancellation service web page, an app page, a program, or an application for solving a dispute arising in an outsourcing service transaction. The partial payment cancellation service providing server 300 may be a server that receives the service (s) to be sold from the seller terminal 400 or the type of content to be provided and performs uploading of the service or contents of the seller. When data requesting the seller's service or content is received from the purchaser terminal 100, the partial settlement cancellation service providing server 300 inquires of the seller terminal 400 about whether or not to accept the data, A server that stores contents and a list of contents or services to be provided. The partial settlement cancellation service providing server 300 may be a server that monitors the time when the seller terminal 400 uses the seller terminal 400 to provide the contents at the seller terminal 400 and measures the time spent, A server that calculates the upper limit of the partial settlement cancellation amount. The partial settlement cancellation service providing server 300 also checks whether the content or the service is provided based on the transmitted complaine or whether the agreed contents or service is provided when the complainant is transmitted from the buyer terminal 100 Lt; / RTI > The partial settlement cancellation service providing server 300 may be a server for calculating the partial settlement cancellation amount using the similarity degree of the list and the degree of association of the contents and transmits the partial settlement cancellation amount to the buyer terminal 100 and the seller terminal 400 And calculate the amount to be refunded. In addition, the partial settlement cancellation service providing server 300 maps and stores the contents of the complain, the similarity of the list, and the contents of the contents, and constructs the big data. When the similar complain occurs thereafter, The server can be a server for resolving the dispute by providing the buyer and the seller with the criteria for the loss.

Here, the partial settlement cancellation service providing server 300 may be implemented as a computer capable of connecting to a remote server or terminal through a network. Here, the computer may include, for example, a navigation device, a notebook computer equipped with a web browser (WEB Browser), a desktop, a laptop, and the like.

The seller terminal 400 may be a terminal of a seller using a web page, an app page, a program, or an application related to a partial settlement cancellation service for solving a dispute arising in an outsourcing service transaction. When the purchase request, the service or the provision of the contents are requested from the partial settlement cancellation service providing server 300, the seller terminal 400 may be an attraction of the subscription based on the conditions for providing the requested service or contents, And may be the terminal of the seller who accepts the subscription. When the merchant terminal 400 can not fulfill the preset conditions or calls from the buyer terminal 100 via the partial settlement cancellation service providing server 300, the seller terminal 400 calls the complaint received and the systematically calculated It may be a terminal that appeals against partial payment cancellation amount. The seller terminal 400 may be a terminal of the seller who is to settle the remainder of partial payment canceled when an agreement with the purchaser of the buyer terminal 100 is reached with respect to the objection.

Here, the seller terminal 400 may be implemented as a computer capable of connecting to a remote server or terminal through a network. Here, the computer may include, for example, a navigation device, a notebook computer equipped with a web browser (WEB Browser), a desktop, a laptop, and the like. At this time, the seller terminal 400 may be implemented as a terminal capable of connecting to a remote server or terminal through a network. The seller terminal 400 is a wireless communication device with guaranteed portability and mobility, for example, as a navigation device, a personal communication system (PCS), a global system for mobile communications (GSM), a personal digital cellular (PDC) Handyphone System), PDA (Personal Digital Assistant), IMT (International Mobile Telecommunication) -2000, Code Division Multiple Access (CDMA) -2000, W-Code Division Multiple Access (W-CDMA), Wibro (Wireless Broadband Internet) A handheld based wireless communication device such as a smartphone, a smartpad, a tablet PC, and the like.

FIG. 2 is a block diagram illustrating a partial settlement cancellation service providing server included in the system of FIG. 1, FIG. 3 is a block diagram illustrating a partial settlement cancellation service providing server for solving a dispute generated in an outsourcing service transaction according to an embodiment of the present invention. FIG. 4 is a diagram for explaining another embodiment in which a partial settlement cancellation service for solving a dispute generated in an outsourced service transaction according to an embodiment of the present invention is implemented. FIG.

2, the partial settlement cancellation service providing server 300 includes an upload unit 310, a transmission unit 320, a grasp unit 330, a calculation unit 340, a settlement unit 350, a time limit management unit A contracting unit 380, a big data unit 390, an error verifying unit 391, and a dispute resolution unit 393, as shown in FIG.

The partial settlement cancellation service providing server 300 according to the embodiment of the present invention or another server (not shown) operating in cooperation with the buyer terminal 100 and the seller terminal 400 can obtain a dispute When sending partial payment cancellation service application, program, app page, web page, etc. for solving the problem, the buyer terminal 100 and the seller terminal 400 are able to perform partial settlement cancellation You can install or open service applications, programs, app pages, web pages, and more. In addition, the service program may be executed in the buyer terminal 100 and the seller terminal 400 using a script executed in the web browser. Here, a web browser is a program that enables a WWW (World Wide Web) service, and is a program for receiving and displaying hypertext described in hypertext mark-up language (HTML), for example, Netscape (Netscape) An Explorer, chrome, and the like. Further, the application refers to an application on the terminal, for example, an app (app) running on a mobile terminal (smart phone).

2, the first embodiment of the present invention is a method in which a seller uploads a content or a service to be provided by the seller to a page provided by the partial payment cancellation service providing server 300, And the second embodiment describes a request for a seller to provide a content or a service (non-substitute) desired by the buyer by viewing a self-introduction of the seller, a content or a service, ), And the service and contents are provided in a format in which the seller agrees to the request. However, since the partial settlement cancellation service provided in the embodiment of the present invention is common to both the first embodiment and the second embodiment, the description of common overlapping parts is omitted, .

≪ Embodiment 1 >

The upload unit 310 may receive sales data including a content or a service provided by the seller from the seller terminal 400 and map the uploaded sales data to information of the seller. For example, suppose that the seller of the seller terminal 400 is a native speaker. At this time, suppose that the seller provides essay writing, English writing and proofreading, and speaking basics to students attending American universities. At this time, each list may be described in its sub-list, for example, writing, grammar proofing, short correction, price by word number, and the like. In such a case, according to the first embodiment, the purchaser can proceed with the list presented by the seller without any additional request of the buyer.

The transfer unit 320 may transmit the payment information of the purchaser terminal 100 to the seller terminal 400 when a purchase and payment event occurs from the purchaser terminal 100 purchasing the contents or service of the seller. In this case, when a purchase and settlement event occurs, the first embodiment means that the purchaser proceeds as it is without any additional requirements or changes, so that there may be no separate negotiation or agreement, but in the second embodiment In the event that conditions such as separate consultations or arrangements are added, in such cases, additional procedures may be added to agree on a separate consultation or agreement.

When the content data or the service is provided from the seller terminal 400 and the complaint data is generated from the purchaser terminal 100, the determination unit 330 determines whether or not the content data or the content included in the content or the service You can see the association of the list. For example, suppose a seller receives a request from a buyer to create an inventory management program (content), the delivery date is 30 days from the date of commissioning, and the inventory management program includes interfaces A to Z. However, when a complaint has occurred from the purchaser, the grasp unit 330 first confirms whether or not the originally agreed items are properly executed. That is, the grasp unit 330 can confirm whether or not the delivery date and the interface of A to Z, which are the items agreed upon first by the buyer and the seller, are included by comparing the initial agreement list and the list of interfaces included in the delivered content.

If the list of contents or services provided by the seller does not match with the provided list included in the sales data and the degree of association between the lists does not satisfy the reference value, the calculating unit 340 calculates The unit part cancellation payment can be calculated. At this time, the cancellation amount of the unit part can be set as a default, or may be an amount initially agreed between the buyer and the seller. For example, if 5% of the outsourcing amount is set as the cancellation amount of the unit partial payment, The lower the degree of association, the more cancellation amount can be increased by unit amount. For example, if the match rate is 60% and the associativity is 80%, assuming that the match rate is 50% and the association degree is 70% . However, the present invention should not be construed as being limited thereto.

At this time, in order to automatically inspect the contracts, which are not a substitute, by the system automatically, it is necessary to check whether the agreement contents are well maintained and whether the delivered contents are well prepared. To do this, quantitative analysis such as list identification is required as a prerequisite, qualitative analysis should be carried out with sufficient conditions, and qualitative analysis should be identified using association. Of course, it is not excluded that a person checks separately.

At this time, for example, in the case of a program, the degree of association may be checked whether the corresponding program operates without error and performs a desired operation. In the case of a native English conversation, (Analysis using STT) and the like. In order to ascertain the degree of association, the subcontracting request and the subcontracting data are accumulated as big data in each category, and when the subcontracting request is received, it is determined which subcontracting product has been created. Can be used as reference data to determine whether or not to be written. Alternatively, if a report about A is outsourced, and the content of B is included, the association does not meet the reference value. In order to grasp this, it is also possible to collect a keyword for B that is to be essentially included in the report on A, to determine whether the collected keyword is included in the outline, and measure the degree of association. It goes without saying that the degree of association can be grasped by various methods according to the type of the outer circumstance (text, image, document file, program, dialogue, etc.).

The settlement unit 350 can partially process the calculated amount of money to the buyer terminal 100 and process the remaining amount of money excluding the amount of the partially refunded money and the fee to the seller terminal 400. [ At this time, the commission may be a service use fee collected by the benefit of the partial settlement cancellation service providing server 300, but it may be that there is no commission, and it may be obvious that the commission may vary depending on the operating method of the server.

When the purchase and payment event is generated from the buyer terminal 100 purchasing the contents or service of the seller in the transfer unit 320, the expiration management unit 360 notifies the seller terminal 400 of the payment information of the buyer terminal 100 The payment deadline can be included in the payment information when there is a delivery time limit agreement of the contents or the service between the buyer terminal 100 and the seller terminal 400 before transferring the delivery time limit. If the delivery deadline is exceeded, the unit partial payment cancellation amount may be increased based on the elapsed time of the unit time or the date of the service. Therefore, it is possible to increase the emotional quality of the service by making it impossible to provide the service, allowing the buyer to receive the service or the content within a predetermined period of time, and acting as a means of forcing the seller.

The restriction unit 370 may be configured such that when a purchase and payment event occurs from the buyer terminal 100 purchasing the contents or service of the seller in the transfer unit 320, When the contents requested by the purchaser terminal 100 are inputted or outputted by the seller terminal 400, the time when the contents are inputted or outputted can be counted have. The limiter 370 may set the amount obtained by multiplying the counted time by the minimum hourly rate as the limit amount at which the partial cancellation settlement is possible.

In other words, if the service or content provided by the seller satisfies all the requirements of the buyer, but the cancellation is made later due to the remorse of the buyer, the seller may not be guaranteed the price he worked for. Accordingly, the server itself can count the number of times the seller creates the content or provides the service (service), and can set the upper limit of partial cancelable payment so that the minimum hourly rate can be guaranteed. For example, if the content of an illustrated design is completed and the buyer wants to cancel or refund a partial payment, the upper limit of the partial payment cancellation amount .

The reason is that if the content or service is a substitute product, then even if a refund is required, it may be sold to other consumers who can consume the substitute, but in the case of a non-substitute, Because there is no consumer to buy, the seller has spent his time, but can not get the price.

≪ Embodiment 2 >

The contractor contracting unit 380 transmits the purchase and payment event to the seller terminal 400 when the purchaser terminal 100 purchases the contents or service of the seller at the transfer unit 320 Before the information is transmitted, the buyer terminal 100 may receive a request for incentive for providing a content or service other than the seller's content or service from the buyer terminal 100, To the seller terminal (400).

The contractor contracting unit 380 may transmit the acceptance message of the seller terminal 400 to the purchaser terminal 100 when the acceptance of the subscription appeal request is received from the seller terminal 400. [

On the other hand, the big data unit 390 partially refunds the amount calculated by the settlement unit 350 to the buyer terminal 100, and the remaining amount excluding the amount refunded and the fee is settled to the seller terminal 400 And the collected data can be accumulated by accumulating the log data of the compliance data, the matching rate of the list, and the association degree, and the big data can be constructed. In addition, the big data unit 390 stores the parallel data and distributed data including the concatenated data, the concordance rate of the list, and the degree of associativity in parallel, and stores the unstructured data, the structured data, ) Data and semi-structured data, and preprocessing including classification into metadata can be performed. Also, the big data unit 390 can analyze the preprocessed data, including data mining, and visualize and output the analyzed data.

In this case, the data mining is classified into classification for classifying new data by learning the inherent relation between preprocessed data and class learning by known training data set, or clustering for grouping data based on similarity without class information Clustering < / RTI >

The error verifying unit 391 visualizes and outputs the analyzed data in the big data unit 390 and then outputs the data of the content or the service provided from the at least one seller terminal 400 to the at least one buyer terminal 100 And extracts the list included in the provided content or service to extract reference data having predetermined similarity from the previously constructed big data.

At least one seller terminal 400 and at least one buyer terminal 100 may be the same terminal as the seller terminal 400 and the buyer terminal 100 described in the above description, It is possible. In other words, when A and B have a dispute and have big data, the case of A and B may be used for the dispute of C and D, and the case of A and B may be used for dispute of A and B.

The error verifying unit 391 outputs the stored compliment data to the seller terminal 400 in response to the extracted reference data and transmits the supplementary contents or the supplementary service of the contents or the service corresponding to the stored complain data From the seller terminal (400).

For example, assume that the content of A content should include a list of 1, 2, 3, 4, 5, and the contents of a list of 1, 2, 3, . At this time, in the big data, A contents -1.2.3.4.5 (list) - can be mapped and stored in (a), (b) and (c). Here, the A 'content to be transmitted from the seller to the buyer is transmitted, but the A content similar to the A' content can be extracted as the reference data. At this time, when the content A is provided, the contents of the list of 1, 2, 3, 4, and 5, and the content of the list of I, I, D, and E are provided. Then, if the list (quantitative analysis) does not match and the content (qualitative analysis) does not match, systematically feedback to the seller to make an error check, By allowing the seller to confirm the content and the list once again, it is possible to cause the highly-satisfied content to be delivered to the purchaser, and the purchaser's satisfaction with the purchase can be increased.

The dispute resolution unit 393 visualizes and outputs the analyzed data in the big data unit 390 and then outputs the data to the at least one seller terminal 400 when at least one of the seller terminal 400 has received the complaint data, It is possible to extract reference data having a predetermined degree of similarity based on the types of contents or services, generated complaints, and pre-established big data. The dispute resolution unit 393 may output the dispute resolution data stored in the extracted reference data and transmit the dispute resolution data to the seller terminal 400 and the buyer terminal 100, 100), and proceeds with the partial settlement cancellation based on the received agreement.

At this time, the dispute resolution unit 393 parses the data of the content or the service provided from at least one seller terminal 400 to at least one purchaser terminal 100 and stores the data in the provided list and the provided content or service Extracting reference data having similarity from preliminarily set big data by extracting the extracted list and reference data having a predetermined similarity based on the provided list and a list included in the provided content or service, Deriving a query, retrieving reference data having predetermined similarity using the derived query, and extracting reference data having a predetermined similarity as a result of the search.

For example, suppose that a B complaint occurs in the provision of A content, and a dispute is resolved by the method of C. At this time, the A content-B complain-C dispute resolution method may be mapped and stored in the big data. Thereafter, if the D shopper has requested the A 'content from the E seller and the B' complain has occurred, the A content similar to the A 'content and the B content similar to the B' content can be searched with the reference data. In addition, we create a query (query) for dispute resolution method of A contents and B complain in big data and present dispute resolution method by sending C (dispute resolution method) which is the answer to the query to D buyer and E seller .

On the other hand, when building big data, raw data that is collected first must go through a purification process, and it is necessary to grasp the degree of stereotyping before going through the purification process. That is, the data can be classified into structured data, semi-structured data, and unstructured data according to the degree of stereotype.

The formatted data may include data having a specification of a type and format, and metadata of various data. Semi-structured data is mostly a text form, but it is not a fixed field, but a data class that can define the contents contained in the text according to the characteristics of the data. Although text data can generally be classified as unstructured data, items and contents included in the text may be determined to some extent depending on the specificity of the contents. Accordingly, it is possible to form semi-structured data by a method of classifying types according to categories.

Unstructured data are items that are difficult to define because of their irregular shape, and generally correspond to text and images. Such unstructured data can also be learned by keywords, tags, or meta data and classified and patterned, and then, when new unstructured data is classified, data can be processed into a record format and provided with associated data.

In this case, CNN (Convolutional neural network) structure can be used as an artificial neural network. CNN is a network structure using a convolution layer, and is suitable for image processing. It inputs image data and classifies images based on features in the image It is because.

In addition, text mining is a technique for extracting and processing useful information based on a natural language processing technique in non-semiotic text data. With text mining technology, you can extract meaningful information from a vast collection of texts, identify links with other information, find categories with text, or get more than just information retrieval. Using this, in the partial payment cancellation service according to an embodiment of the present invention, large capacity language resources and statistical and regular algorithms can be used to analyze identifiers and natural language inputted in a query, and to find hidden information therein . However, the present invention is not limited to the above-described technology, and it is obvious that any algorithm can be used as long as it can classify various contents or services into big data, and generate a query from big data to derive a response something to do.

Hereinafter, an operation process according to the configuration of the partial settlement cancellation service providing server of FIG. 2 will be described in detail with reference to FIG. 3 and FIG. 4 as an example. It should be apparent, however, that the embodiments are only examples of the various embodiments of the present invention.

≪ Embodiment of content provision >

3, the partial settlement cancellation service providing server 300 receives a request from the buyer terminal 100 to request a travel expert A (seller). At this time, the request must be made within three weeks of the deadline, 2. the travel period is four days, 3. the ticket for the plane must not exceed $ 200 per person, 4. the hotel is more than $ 20 per person 5. The departure plane must be in the morning, 6. The hotel must be within a radius of 100 meters near the XX area, 7. The airport meeting and sanding services should be included, 9. Suppose that you want to be able to go for free and provide Plan B if you can not digest the schedule or if there are changes due to natural disasters.

At this time, if the partial settlement cancellation service providing server 300 delivers the request, and (3) the seller terminal 400 accepts it, (4) and (5) the partial settlement cancellation service providing server 300, ≪ / RTI > At this time, the seller's working time may be adjusted by the merchant manually pressing the start count button to start and end the transaction, but based on the contents of the seller's computer and the actual time input to the computer You can count. It is possible to measure only the state in which the contents are matched but actually input to the computer through a plurality of interfaces (mouse, keyboard, etc.), and the resulting output is the working time.

Then, (6) the seller terminal 400 is completed, (7) the partial payment cancellation service providing server 300 is transmitted to the purchaser terminal 100, (8) the purchaser terminal 100 complies, The settlement cancellation service providing server 300 confirms whether or not the requested items match the provided items.

At this time, it is possible to confirm the list (quantitative analysis) and confirm the content (qualitative analysis). The partial settlement cancellation service providing server 300 can confirm whether the agreement result and the degree of association satisfy the reference value , The partial cancellation amount can be calculated according to the priority (weight) of the unsatisfied number or the unsatisfied amount. Accordingly, the partial settlement cancellation service providing server 300 makes a partial settlement cancellation request to the seller terminal 400, and if the agreement for the partial settlement cancellation request is made, the partial settlement cancellation service providing server 300 transmits the partial settlement cancellation amount To the refund amount.

Here, the seller of the seller terminal 400 can refuse to accept the partial settlement cancellation because he can not understand why he / she should refund the complaints, and can not understand why the complainant has been filed. In order to prepare for such a case, the partial settlement cancellation service providing server 300 may integrate the result of comparing the degree of match and the degree of association, the numerical value, and the contents of the buyer's complaint, and provide the basis of the calculation to the seller terminal 400 . If the content of the complainant is not an expert and the complainant is filed (the object has been completed properly, the buyer can not understand it, and the misunderstanding and complication occurred), the seller's time spent reviewing and explaining the complaint You may have to.

That is, if partial refund is possible, partial additional payment may be possible. The buyer may sell the goods to the buyer if the buyer is unable to comply with the error or incomplete object, but the buyer does not know the situation well or the buyer does not understand the law, The seller may charge the buyer for the expense incurred in the process of the seller informing the buyer and transferring the knowledge to the buyer. However, it is to be understood that the above-described processes may be omitted, or may be changed according to the embodiments.

≪ Embodiment of service provision >

(1) The buyer terminal 100 wants to communicate with the seller of the seller terminal 400 in English. At this time, the buyer terminal 100 is provided with: 1. the call time is in the morning; 2. the call time is at least 30 minutes; 3. at least one expression is provided per day; 4. at least one grammar correction is performed per day; I requested more than one pronunciation correction. (2) The partial settlement cancellation service providing server 300 transmits the request of the buyer terminal 100 to the seller terminal 400 of the seller who is the native speaker lecturer, (3) the seller terminal 400 accepts the request, do.

At this time, (5) the partial settlement cancellation service providing server 300 starts counting from the time when the call between the seller terminal 400 and the buyer terminal 100 is started, and determines whether 30 minutes is satisfied and the call time is AM. Also, it is confirmed whether or not the time until the end of the call satisfies 30 minutes, and the call voice is converted into a text to check whether the above-mentioned request is satisfied.

At this time, if there is a request to transmit the complaint from the buyer terminal 100 to the seller terminal 400 through the partial settlement cancellation service providing server 300, (7) the content of the call is analyzed to determine whether the list is satisfied to satisfy the list, If the agreement and the degree of association are less than the preset reference value, the partial settlement cancellation amount is calculated in proportion to the degree of unsatisfactory.

Then, the partial settlement cancellation service providing server 300 requests the partial settlement cancellation to the seller terminal 400. (9) If the agreement is reached, (10) provides the canceled amount to the buyer terminal 100 and performs the refund processing.

In summary, the buyer's and seller's transaction process is that the buyer contacts the registrant with a note to discuss details of the required talent service (service (service) or content), details of the price of the result, And the buyer can make a payment to the balance in order to make the settlement in the agreed amount, charge it, and accept the order from the seller. Then, the seller accepts the order and the purchase is switched from "in progress" to "shipping". At this time, the payment is transferred from the buyer to the talent net, and the safe transaction is started. The seller can complete the work and deliver it. There are three cases. If you are satisfied with the first result, you can complete the sale if you leave a purchase date, if you are unsatisfied with the second result, you can ask the seller for a correction. Third, if you are unsatisfied with the result, can do. If a dispute arises between the buyer and the seller but the dispute is not completed smoothly despite the fact that the settlement request has led to a smooth consensus, the 'agreed partial payment cancellation' You can suggest to the seller to partially cancel the amount. For example, a buyer may suggest that the seller does not work on the order he wants, but understands the seller's commitment to devotion and time investment and returns 20% of the payment. The proposed partial cancellation rate can be from 10% to 90% in 10% increments, but the 10% rate is for convenience and can be used in units of 5% or less.

At this time, when the seller agrees to the partial payment cancellation rate proposed by the buyer, the sale is completed, and the portion of the initial settlement amount agreed to be paid out is returned to the purchaser's remaining balance. If the seller rejects the partial cancellation rate proposed by the buyer, the seller may communicate with the buyer and make a reverse offer to the buyer at a desired rate by the seller. The buyer may agree on the cancellation rate proposed by the seller, and if not desired, the seller may again propose an agreement to the seller at a desired rate.

When the settlement is completed by using the above-mentioned partial payment cancellation function, the amount is returned to the purchaser's charge balance by the agreed ratio, and the transaction is completed. The result of using the agreed partial payment cancellation function talent transaction Open Market platform service has established a consensus system in order to arbitrate the smooth transaction between buyer and seller, It is possible to induce smooth agreement.

At this time, the standard may be prepared to supplement the canceled part payment settlement. In other words, it is necessary to establish a measure of the sincerity of the seller that can be recognized by the seller for the role of the seller. However, since it is not easy to establish a collective standard due to the nature of the intangible service of talent, A measure of integrity can be established.

In the AI, big data such as existing similar category, similar reasons (failure to keep the promised time, poor quality of service, etc.) are shown in big data, and the seller and the buyer can refer to cases that they can refer to in the settlement of dispute, A system for proposing appropriate consensus ratios to facilitate consensus can be established.

In addition, the method according to an embodiment of the present invention is a function to induce mutual agreement between peers in an open market, a space where electronic commerce is performed, and P2P transactions, and can be utilized in similar industries as well as talent net, You can apply a technique to partially cancel your payment. However, the present invention is not limited to the above-mentioned fields, but may be applied to any field to which the principle according to one embodiment of the present invention can be applied.

The method of providing the partial settlement cancellation service for solving the disputes generated in the outsourcing service transaction of FIGS. 2 to 4 has been described with reference to FIG. 1, The cancellation service providing method can be easily deduced from the same or the same contents as those described above, so that the description thereof will be omitted.

FIG. 5 is a diagram illustrating a process in which data is transmitted and received between the respective components included in the partial settlement cancellation service providing system for solving a dispute generated in the outsourcing service transaction of FIG. 1 according to an embodiment of the present invention. Hereinafter, an example of a process in which data is transmitted and received between the respective components will be described with reference to FIG. 5. However, the present invention is not limited to such an embodiment, It is apparent to those skilled in the art that the process of transmitting and receiving data can be changed.

5, the partial settlement cancellation service providing server 300 receives a request for receiving a content or a service from the buyer terminal 100 (S5100), and transmits the request to the seller terminal 400, (S5200).

Then, the partial settlement cancellation service providing server 300 counts the time taken until the content or the service is provided (S5400) when the acceptance is received from the seller terminal 400 (S5300), and when the content or the service is received The allocated time is calculated (S550), and the upper limit of the partial settlement cancellation amount is calculated so as to pay the minimum wage (S5600).

If the buyer terminal 100 receives the complaint (S5610), the partial settlement cancellation service providing server 300 checks whether the provisioned list matches the committed list (S5700). Otherwise, the partial payment cancellation service providing server 300 The partial settlement cancellation amount is calculated based on the importance such as rank or weight (S5710-S5720).

Then, the partial settlement cancellation service providing server 300 checks whether the provision period satisfies the contracted term (S5800). If not, the partial settlement cancellation service providing server 300 subtracts the expiration date from the late date (S5810) If the degree of association is not satisfied (S5900), the degree of association is canceled based on the degree of association (partial payment cancellation) (S5910).

When the deduction amount is calculated (S5920), the partial settlement cancellation service providing server 300 transmits the deduction amount (partial settlement cancellation amount) to the buyer terminal 100 and the seller terminal 400 to derive an agreement (S5930).

On the other hand, the partial settlement cancellation service providing server 300 stores a series of processes such as a request-providing-complaint-subtracted amount-agreement, etc. into a big data and stores it as a history log. When a complaint occurs subsequently (S5950) (S5960), and the direction of consensus can be presented (S5970).

The order between the above-described steps (S5100 to S5970) is only an example, but is not limited thereto. That is, the order between the above-described steps S5100 to S5970 may be mutually varied, and some of the steps may be executed or deleted at the same time.

5, the partial payment cancellation service providing method for solving a dispute that occurs in the outsourcing service transaction is not described in detail with reference to FIGS. 1 to 3, The cancellation service providing method can be easily deduced from the same or the same contents as those described above, so that the description thereof will be omitted.

6 is a flowchart illustrating a method of providing a partial payment cancellation service for solving a dispute in an outsourced service transaction according to an exemplary embodiment of the present invention. Referring to FIG. 6, the partial payment cancellation service providing server receives sales data including a content or a service provided by the seller from the seller terminal, maps the information to the seller information, and uploads it (S6100).

The partial payment cancellation service providing server transmits the payment information of the buyer terminal to the seller terminal when the purchase and payment event occurs from the buyer terminal purchasing the contents or service of the seller (S6200) When the complain data is generated from the purchaser terminal after the service is provided, the association degree between the providing list included in the sales data and the list included in the content or the service provided to the purchaser is grasped (S6300).

If the list of contents or services provided by the seller and the providing list included in the sales data do not match each other and the degree of association between the lists does not satisfy the reference value, (S6400). The calculated amount is partially refunded to the purchaser terminal, and the remaining amount excluding the amount of the partially refunded fee and the fee is settled to the seller terminal (S6500).

6, the partial payment cancellation service providing method for solving a dispute generated in the outsourcing service transaction is not described in detail with reference to FIGS. 1 to 5, The cancellation service providing method can be easily deduced from the same or the same contents as those described above, so that the description thereof will be omitted.

The partial payment cancellation service providing method for solving a dispute generated in an outsourced service transaction according to the embodiment described with reference to FIG. 6 includes a step of executing a service including a command executable by a computer, such as an application executed by a computer or a program module But may also be embodied in the form of a recording medium. Computer readable media can be any available media that can be accessed by a computer and includes both volatile and nonvolatile media, removable and non-removable media. In addition, the computer readable medium may include both computer storage media. Computer storage media includes both volatile and nonvolatile, removable and non-removable media implemented in any method or technology for storage of information such as computer readable instructions, data structures, program modules or other data.

The method for providing a partial payment cancellation service for solving a dispute generated in an outsourced service transaction according to an embodiment of the present invention is a method for providing an application installed in a terminal, And may be executed by an application (i. E., A program) directly installed on a master terminal by a user via an application providing server, such as an application store server, an application or a web server associated with the service . In this regard, the partial payment cancellation service providing method for solving a dispute generated in the outsourcing service transaction according to an embodiment of the present invention is basically installed in the terminal, or may be an application (i.e., a program) directly installed by the user And may be recorded on a computer readable recording medium, such as a terminal.

It will be understood by those skilled in the art that the foregoing description of the present invention is for illustrative purposes only and that those of ordinary skill in the art can readily understand that various changes and modifications may be made without departing from the spirit or essential characteristics of the present invention. will be. It is therefore to be understood that the above-described embodiments are illustrative in all aspects and not restrictive. For example, each component described as a single entity may be distributed and implemented, and components described as being distributed may also be implemented in a combined form.

The scope of the present invention is defined by the appended claims rather than the detailed description and all changes or modifications derived from the meaning and scope of the claims and their equivalents are to be construed as being included within the scope of the present invention do.

Claims (10)

A partial payment cancellation service providing method executed by a partial payment cancellation service providing server,
Receiving sales data including a content or a service provided by the seller from the seller terminal and mapping the received sales data to the seller information;
Transmitting payment information of the buyer terminal to the seller terminal when a purchase and payment event occurs from the buyer terminal purchasing the contents or service of the seller;
If the complain data is generated from the buyer terminal after the content or the service is provided from the seller terminal, grasping the association degree between the providing list included in the sales data and the list of contents or services provided to the purchaser;
If the list of contents or services provided by the seller does not match the provided list included in the sales data and the degree of association between the lists does not satisfy the reference value, Calculating a cancellation amount; And
Performing a partial refund processing on the calculated amount to the purchaser terminal, and performing settlement processing for the remaining amount excluding the amount refunded and the fee, to the seller terminal;
Lt; / RTI >
When a purchase and payment event is generated from a buyer terminal purchasing the contents or service of the seller, if the buyer terminal requests content after the step of transmitting the payment information of the buyer terminal to the seller terminal, Counting a time at which the content is input or output when a content related to the content is input or outputted at the seller terminal; and a step of counting the amount of time at which the content is input or output, Further comprising the steps of:
The provider terminal compares a provision list included in the sales data with a provision list of a content or a service to be transmitted from the seller terminal to the purchaser terminal before the content or the service is provided from the seller terminal, And providing the result of the qualitative analysis based on the quantitative analysis and the correlation comparison based on the list comparison to the vendor terminal as feedback when the content is not satisfied. A partial payment cancellation service providing method.
The method according to claim 1,
When a purchase and payment event occurs from a buyer terminal purchasing the contents or service of the seller, before the step of transmitting the payment information of the buyer terminal to the seller terminal,
Including the delivery deadline in the payment information when there is a delivery time limit agreement of the contents or service between the purchaser terminal and the seller terminal;
Further comprising:
If the delivery time limit is exceeded, the unit part payment cancellation amount is increased each time the elapsed unit time elapses or on a date to be performed. Service delivery method.
delete The method according to claim 1,
When a purchase and payment event occurs from a buyer terminal purchasing the contents or service of the seller, before the step of transmitting the payment information of the buyer terminal to the seller terminal,
Receiving an appeal request for offering a content or service other than the contents or service of the seller from the buyer terminal;
Transmitting to the seller terminal a list of the requested contents or services of the buyer included in the invitation request for the subscription;
Transmitting an acceptance message of the seller terminal to the buyer terminal when an acceptance of the appeal request is received from the seller terminal;
Wherein the partial settlement cancellation service further comprises:
The method according to claim 1,
After the partial refund processing is performed on the calculated amount to the buyer terminal and the remaining amount excluding the amount refunded and the fee is settled to the seller terminal,
Accumulating and accumulating a history of the complain data, the concordance rate of the list, and the degree of association with log data, and constructing big data;
Storing concatenated and distributed raw data including the concatenated data, the concordance rate of the list, and the degree of association;
Refining unstructured data, structured data, and semi-structured data included in the stored row data and performing preprocessing including classification into metadata;
Performing an analysis including data mining on the preprocessed data;
Visualizing and outputting the analyzed data;
Wherein the partial settlement cancellation service further comprises:
6. The method of claim 5,
The data mining may be classified into Classification for searching for an inherent relationship between the preprocessed data and predicting a new data class by learning a training data set having a known class or clustering for grouping data based on similarity without class information Clustering) of the partial settlement cancellation service.
6. The method of claim 5,
After visualizing and outputting the analyzed data,
Parsing data of a content or a service provided from at least one seller terminal to at least one buyer terminal and extracting a list included in the provided content and the provided content or service, Extracting the reference data;
Outputting the stored compliment data to the seller terminal;
Receiving supplementary contents or supplementary services of the provided contents or services corresponding to the stored complaint data from the seller terminals;
Wherein the partial settlement cancellation service further comprises:
6. The method of claim 5,
After visualizing and outputting the analyzed data,
Extracting reference data having a predetermined degree of similarity from pre-established big data, the type of the content or service, and the generated complaine when the at least one seller terminal has generated the complaint data from at least one purchaser terminal;
Outputting the dispute resolution data stored in the extracted reference data, and transmitting the dispute resolution data to the seller terminal and the buyer terminal;
Receiving an agreement from the seller terminal and the buyer terminal;
Performing partial payment cancellation based on the received agreement;
Further comprising the steps of: a) receiving a partial settlement cancellation service request from a customer;
8. The method of claim 7,
Parsing data of a content or a service provided from at least one seller terminal to at least one buyer terminal and extracting a list included in the provided content and the provided content or service, The step of extracting the reference data includes:
Deriving a query for automatically retrieving reference data having the predetermined similarity based on the providing list and the list included in the provided content or service;
Retrieving reference data having the predetermined similarity using the derived query;
Extracting reference data having the predetermined degree of similarity as a result of the search;
Wherein the partial settlement cancellation service is executed by performing a transaction of the partial settlement cancellation service.
An application stored on a recording medium for performing the method of any one of claims 1, 2, and 4 to 9.

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