KR102196536B1 - Method, apparatus and computer program for providing technician matching service - Google Patents

Abstract

A method, an apparatus, and a computer program for providing a technician matching service are provided. According to various embodiments of the present invention, a technician matching service performed by a computing device comprises the steps of: obtaining, from a user, a technician matching request which includes work content to be processed; selecting at least one technician from among a plurality of technicians based on the work content; transmitting the technician matching request to the selected at least one technician, and obtaining whether to accept the matching from the selected at least one technician in response to the technician matching request; and matching the user and the technician based on whether or not the matching is accepted. Accordingly, job seekers have the advantage of being able to receive work without visiting the office, and that they can choose the job and wage they want.

Description

Method of providing technician matching service, device and computer program {METHOD, APPARATUS AND COMPUTER PROGRAM FOR PROVIDING TECHNICIAN MATCHING SERVICE}

Various embodiments of the present invention relate to a method, an apparatus, and a computer program for providing a technician matching service.

In general, the method of hiring and looking for workforce in the interior and architecture field uses an offline market such as a construction site or a place where job seekers gather, recruiting by visiting the job seeker in person, or recruiting and finding a job through a manpower agency in Gu or Dong. I did.

However, in the case of an offline market in which job seekers visit and recruit, or in the case of an offline market where job seekers and job seekers are employed, brokerages who broker job seekers and job seekers deduct fees in the name of referral fees, but the brokers take a fairly high fee. Therefore, there is a problem that the job seeker has to pay a relatively large amount of money to find the job seeker, and the job seeker takes a relatively small amount of money compared to the intensity of work and working hours.

In addition, in the case of recruiting and finding a job through the offline market, there is a disadvantage that the job seeker must visit a manpower agency when commuting to work, and because the job seeker cannot select the desired wage and must receive the wage set by the manpower office, it is somewhat unfair. There is a problem in that job seekers do not have an opportunity to grow by performing the job because they may receive and work, and the job in charge must also perform the job distributed in the manpower office.

On the other hand, in terms of job seekers, if a specific problem or work to be dealt with (eg, failure of furniture, household facilities, etc.) occurs, contact the landlord (if you are a tenant) or search for a technician through search, etc. There is a problem that the procedure is cumbersome because you have to negotiate the price and time by calling

In addition, job seekers often do not know exactly how much cost and time required to solve a specific problem on average, so they have no choice but to deal with the problem according to the cost and time suggested by the technician. There is a problem that it is very high.

Korean Patent Publication No. 10-2019-0135192 (2019.12.06)

The problem to be solved by the present invention is to provide a technician matching service providing method, apparatus, and computer program capable of providing a technician matching service that suitably matches a user who wants to solve a specific problem and a technician who can solve the problem.

The problems to be solved by the present invention are not limited to the problems mentioned above, and other problems that are not mentioned will be clearly understood by those skilled in the art from the following description.

In the method of providing a technician matching service according to an embodiment of the present invention for solving the above-described problem, in a method performed by a computing device, the step of obtaining a technician matching request including a task to be processed from a user, the task Selecting at least one technician from among a plurality of technicians based on the content, transferring the technician matching request to the selected at least one technician, and accepting the matching from the selected at least one technician in response to the technician matching request And matching the user and the technician based on whether or not to accept the matching.

In various embodiments, the selecting of the at least one technician includes receiving a priority for selecting the technician from the user, and selecting at least one technician from among the plurality of technicians based on the input priority. Including a step, wherein the step of selecting at least one technician from among the plurality of technicians on the basis of the priority, when the priority is a work processing cost, the plurality of technicians sequentially in the order of lower labor cost Selecting at least one technician, if the priority is the task processing level, the order in which the evaluation score input from a plurality of users among the plurality of technicians is high or the number of times the same task as the task is processed is high According to the step of sequentially selecting the at least one technician, and when the priority is the task processing speed, the order in which the distance to the user is close among the plurality of technicians or the previously stored task processing speed for each technician is the fastest Accordingly, it may include the step of sequentially selecting the at least one technician.

In various embodiments, the step of obtaining the technician matching request includes receiving an input of a task processing start date for the task content from the user, and selecting the at least one technician includes the task processing start date being input Or when the start date of the work processing is the time when the technician matching request is input, selecting the at least one technician who does not currently have a preset work processing schedule among the plurality of technicians, and the specific work processing start date from the user When inputted, it may include the step of selecting the at least one technician who does not have a pre-set work processing schedule on the specific work processing start date among the plurality of technicians.

In various embodiments, the step of obtaining the technician matching request includes receiving a type of work, a work amount, and a work processing deadline from the user, and selecting the at least one technician includes a previously stored work for each technician It may include grouping two or more technicians so as to process the workload within the task processing deadline based on the processing speed, and selecting the grouped two or more technicians as one team.

In various embodiments, the step of matching the user and the technician may include matching the technician who first accepted the matching with the user in response to the technician matching request, or selecting a technician selected from the user among technicians who accepted the matching. It may include the step of matching with the user.

In various embodiments, the obtaining of the technician matching request includes receiving an expenditure available cost according to the processing of the work content from the user, calculating an estimated cost based on the work content, and recommending the calculated estimated cost. Can include.

In various embodiments, the step of obtaining whether to accept the matching includes receiving input from the selected at least one technician whether or not to accept the matching and a task processing cost according to the task content, and matching the user with the technician The step includes providing information on a technician who has accepted the matching to the user based on whether the matching is accepted, and providing information on the technician who has accepted the matching to the user, the matching The information on the accepted technician and the work processing cost are listed and provided, but may include the step of sequentially arranging and providing information on the technician with low work processing cost.

In various embodiments, further comprising the step of receiving a job processing result according to the completion of the job processing from the technician, and storing the uploaded job processing result as a portfolio for each technician, and storing the information on the technician The providing to the user may include providing a portfolio of work processing results for the technician selected from the user among information to the technician who has accepted the matching.

An apparatus for providing a technician matching service according to another embodiment of the present invention for solving the above-described problem includes a memory for storing one or more instructions and a processor for executing the one or more instructions stored in the memory, and the processor includes the one or more instructions. By executing the above instructions, a method for providing a technician matching service according to an embodiment of the present invention can be performed.

A computer program according to another embodiment of the present invention for solving the above-described problems is combined with a computer as hardware, and a recording medium readable by a computer to perform the method for providing a technician matching service according to an embodiment of the present invention. Can be stored in.

Other specific details of the present invention are included in the detailed description and drawings.

According to various embodiments of the present invention, by providing a technician matching service that appropriately matches a user who wants to solve a specific problem and a technician who can solve the problem, a job seeker can receive a job without visiting an office, and And it has the advantage of being able to choose wages.

In addition, by appropriately matching the job seeker and the job seeker, the job seeker can match a suitable technician who can solve the problem with only a simple operation (e.g., registering the problem to be solved), and enter the price and time he wants. In addition, there is an advantage in that it is possible to select a technician more transparently by receiving prices from a plurality of technicians in a reverse auction method.

The effects of the present invention are not limited to the effects mentioned above, and other effects not mentioned will be clearly understood by those skilled in the art from the following description.

1 is a block diagram of a system for providing a technician matching service according to an embodiment of the present invention.
2 is a hardware configuration diagram of an apparatus for providing a technician matching service according to another embodiment of the present invention.
3 is a flow chart of a method for providing a technician matching service according to another embodiment of the present invention.
FIG. 4 is a diagram illustrating a UI for providing information about a technician provided by the technician matching service providing apparatus 100 in various embodiments.
5 and 6 are diagrams illustrating a UI for providing more detailed information on a technician provided by the technician matching service providing apparatus 100 in various embodiments.
7 to 9 are diagrams illustrating a technician matching request output UI provided by the technician matching service providing apparatus 100 in various embodiments.
10 and 11 are diagrams illustrating a work site list output UI provided by the apparatus 100 for providing a technician matching service in various embodiments.
12 is a diagram illustrating a messaging service providing UI provided by the technician matching service providing device 100 in various embodiments.
FIG. 13 is a diagram illustrating a UI for payment of work processing costs provided by the apparatus 100 for providing a technician matching service in various embodiments.
14 is a diagram illustrating a job processing result upload UI provided by the technician matching service providing apparatus 100 in various embodiments.

Advantages and features of the present invention, and a method of achieving them will become apparent with reference to the embodiments described below in detail together with the accompanying drawings. However, the present invention is not limited to the embodiments disclosed below, but may be implemented in a variety of different forms, only the present embodiments are intended to complete the disclosure of the present invention, It is provided to fully inform the technician of the scope of the present invention, and the present invention is only defined by the scope of the claims.

The terms used in the present specification are for describing exemplary embodiments and are not intended to limit the present invention. In this specification, the singular form also includes the plural form unless specifically stated in the phrase. As used in the specification, “comprises” and/or “comprising” do not exclude the presence or addition of one or more other elements other than the mentioned elements. Throughout the specification, the same reference numerals refer to the same elements, and “and/or” includes each and all combinations of one or more of the mentioned elements. Although "first", "second", and the like are used to describe various elements, it goes without saying that these elements are not limited by these terms. These terms are only used to distinguish one component from another component. Therefore, it goes without saying that the first component mentioned below may be the second component within the technical idea of the present invention.

Unless otherwise defined, all terms (including technical and scientific terms) used in the present specification may be used as meanings that can be commonly understood by those of ordinary skill in the art to which the present invention belongs. In addition, terms defined in a commonly used dictionary are not interpreted ideally or excessively unless explicitly defined specifically.

The term "unit" or "module" used in the specification refers to a hardware component such as software, FPGA or ASIC, and the "unit" or "module" performs certain roles. However, "unit" or "module" is not meant to be limited to software or hardware. The “unit” or “module” may be configured to be in an addressable storage medium, or may be configured to reproduce one or more processors. Thus, as an example, "sub" or "module" refers to components such as software components, object-oriented software components, class components, and task components, processes, functions, properties, It includes procedures, subroutines, segments of program code, drivers, firmware, microcode, circuits, data, databases, data structures, tables, arrays and variables. Components and functions provided within "sub" or "module" may be combined into a smaller number of components and "sub" or "modules" or into additional components and "sub" or "modules". Can be further separated.

Spatially relative terms "below", "beneath", "lower", "above", "upper", etc., as shown in the figure It can be used to easily describe the correlation between a component and other components. Spatially relative terms should be understood as terms including different directions of components during use or operation in addition to the directions shown in the drawings. For example, if a component shown in a drawing is turned over, a component described as "below" or "beneath" of another component will be placed "above" the other component. I can. Accordingly, the exemplary term “below” may include both directions below and above. Components may be oriented in other directions, and thus spatially relative terms may be interpreted according to orientation.

In the present specification, a computer refers to all kinds of hardware devices including at least one processor, and may be understood as encompassing a software configuration operating in a corresponding hardware device according to embodiments. For example, the computer may be understood as including all of a smartphone, a tablet PC, a desktop, a laptop, and a user client and an application running on each device, but is not limited thereto.

Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the accompanying drawings.

Each of the steps described herein is described as being performed by a computer, but the subject of each step is not limited thereto, and at least some of the steps may be performed by different devices according to embodiments.

In addition, in the present specification, the description is based on matching between a user who has interior and architecture-related processing tasks in furniture and a technician who processes them, but is not limited thereto and can be applied to various fields.

1 is a block diagram of a system for providing a technician matching service according to an embodiment of the present invention.

Referring to FIG. 1, a system for providing a technician matching service according to an embodiment of the present invention may include an apparatus 100 for providing a technician matching service, a user terminal 200 and an external server 300.

Here, the technician matching service providing system illustrated in FIG. 1 is according to an exemplary embodiment, and its components are not limited to the exemplary embodiment illustrated in FIG. 1, and may be added, changed, or deleted as necessary.

In an embodiment, the apparatus 100 for providing a technician matching service may provide a technician matching service that matches a user and a technician.

Here, the technician matching service may refer to a service for receiving a technician matching request including a task content to be processed from a user and matching a technician capable of processing the task content according to the received technician matching request. However, it is not limited thereto.

In various embodiments, the apparatus 100 for providing a technician matching service may receive various information from users and technicians who wish to use the technician matching service and perform membership registration, and provide technician matching service only to registered users and technicians. Can provide.

In various embodiments, the apparatus 100 for providing a technician matching service may receive images including various types of information from users and technicians, and may analyze the images to extract information about users and technicians, and authenticate and store them. For example, when a license image is uploaded from a technician, the apparatus 100 for providing a technician matching service may analyze the image of the license to extract and store personal information about the technician, and may verify the authenticity of the corresponding certification. . In addition, when an identification card image is uploaded from a user, the technician matching service providing apparatus 100 may analyze the identification card image to extract and store personal information about the user. However, it is not limited thereto.

In various embodiments, the apparatus 100 for providing a technician matching service may be connected to the user terminal 200 through the network 400 to provide various UIs related to the technician matching service to the user terminal 200.

In various embodiments, the technician matching service providing apparatus 100 may provide different types of UI according to whether a subject using the technician matching service provided by the technician matching service providing apparatus 100 is a user or a technician.

For example, when the subject of using the technician matching service is a user (recruiter), the technician matching service providing apparatus 100 responds to a technician matching request input UI for inputting work content to be processed by the user's terminal, and a response to the technician matching request. Including a technician information providing UI that provides information on at least one technician who has accepted the match, a technician matching UI that performs matching between the user and the technician, and a payment service providing UI that provides a payment service according to completion of work processing UI for users can be provided.

In addition, the technician matching service providing apparatus 100 outputs a technician matching request to the technician's terminal when the subject using the technician matching service is a technician (job seeker), and the technician matching request output UI for inquiring whether to accept the matching. And a technician matching UI that performs matching between a user and a technician, a job processing result upload UI that uploads the job completion result according to the job completion, and a fee payment UI that is paid according to the completion of the job processing. can do.

In addition, the apparatus 100 for providing a technician matching service may provide a messaging service providing UI that provides a message transmission/reception service with a technician to a terminal of a user and a job seeker who has completed matching. However, the present invention is not limited thereto, and a UI that provides various information to the terminal of the user and the job seeker may be provided.

In various embodiments, the apparatus 100 for providing a technician matching service may select a language for providing a technician matching service from a user and a technician, and may provide a technician matching service in a corresponding language according to the selected provided language. For example, when the language selected by the user is Chinese, the technician matching service providing apparatus 100 may provide a Chinese version of the technician matching service.

In various embodiments, the technician matching service providing device 100 may provide a UI that provides a product transaction service for transacting items (eg, interior, various architectural props, tools, etc.) between users to the user terminal 200. have.

In various embodiments, when the gender of the user is female, the technician matching service providing apparatus 100 may provide a technician matching service including a female relief function. For example, when the user sets the female safety function, the apparatus 100 for providing a technician matching service may select a female technician from among a plurality of technicians or select and match a female technician certified. However, it is not limited thereto.

In various embodiments, the apparatus 100 for providing a technician matching service may provide information related to a technician's work processing to a user in real time. For example, the apparatus 100 for providing a technician matching service provides a job management UI to a user to provide information related to work processing, such as work history of each of a plurality of technicians, locations of a plurality of technicians, and work processing time of each of a plurality of technicians. Can provide. Through this, when a user employs a plurality of technicians, there is an advantage in that the technicians can be more easily and conveniently managed.

In one embodiment, the user terminal 200 may be connected to the technician matching service providing device 100 through the network 400, may include a display device in at least a portion of the user terminal 200, and may include a display device. Through this, various UIs provided from the apparatus 100 for providing a technician matching service may be output. For example, the user terminal 200 may include a smartphone, a tablet PC, a laptop desktop, and a kiosk. However, it is not limited thereto.

In an embodiment, the external server 300 may be connected to the apparatus 100 for providing a technician matching service through the network 400 and may store various types of information provided from the apparatus 100 for providing a technician matching service. For example, the external server 300 includes user information (eg, user's personal information, etc.) and technician information (eg, technician's personal information, qualifications) providing a technician matching service from the technician matching service providing device 100 Information and business results portfolio (portfolio, etc.) can be provided and stored.

Here, the technician matching service providing system illustrated in FIG. 1 is disclosed in the form of storing various types of information generated by the technician matching service providing apparatus 100 in the external server 300 according to an embodiment, but is not limited thereto. , Various types of information generated by the technician matching service providing device 100 may be stored in a storage device (not shown) separately provided in the technician matching service providing device 100. Hereinafter, a hardware configuration of the apparatus 100 for providing a technician matching service will be described with reference to FIG. 2.

2 is a hardware configuration diagram of an apparatus for providing a technician matching service according to another embodiment of the present invention.

Referring to FIG. 2, an apparatus 100 for providing a technician matching service (hereinafter, “computing apparatus 100”) according to another embodiment of the present invention may include a processor 110 and a memory 120. In various embodiments, the computing device 100 may further include a network interface (or communication interface) (not shown), a storage (not shown), and a bus (not shown).

In one embodiment, the processor 110 may control the overall operation of each component of the computing device 100. The processor 110 may be configured to include a CPU (Central Processing Unit), MPU (Micro Processor Unit), MCU (Micro Controller Unit), or any type of processor well known in the technical field of the present invention.

In various embodiments, the processor 110 may perform an operation on at least one application or program for executing the method according to the embodiments of the present invention. In various embodiments, the processor 110 includes one or more cores (not shown) and a graphic processing unit (not shown), and/or a connection path (eg, a bus) for transmitting and receiving signals with other components. can do.

In various embodiments, the processor 110 temporarily and/or permanently stores a signal (or data) processed inside the processor 110, and a RAM (Random Access Memory, not shown) and a ROM (ROM). -Only Memory, not shown) may further be included. In addition, the processor 110 may be implemented in the form of a system on chip (SoC) including at least one of a graphic processing unit, RAM, and ROM.

In an embodiment, the processor 110 may perform a method (eg, a method for providing a technician matching service) to be described with respect to FIG. 3 by executing one or more instructions stored in the memory 120. For example, the processor 110 executes one or more instructions stored in the memory 120 to obtain a technician matching request from the user including the task content to be processed, at least one of a plurality of technicians based on the task content. Selecting a technician, delivering a technician matching request to at least one selected technician, obtaining whether to accept matching from at least one technician selected in response to the technician matching request, and matching the user and the technician based on whether or not the matching was accepted It is possible to perform a method for providing a technician matching service including the step of.

In one embodiment, the memory 120 may store various types of data, commands, and/or information. The memory 120 may store programs (one or more instructions) for processing and controlling the processor 110. Programs stored in the memory 120 may be divided into a plurality of modules according to functions.

In various embodiments, steps of a method or algorithm described in connection with an embodiment of the present invention may be implemented directly in hardware, implemented as a software module executed by hardware, or a combination thereof. Software modules include Random Access Memory (RAM), Read Only Memory (ROM), Erasable Programmable ROM (EPROM), Electrically Erasable Programmable ROM (EEPROM), Flash Memory, hard disk, removable disk, CD-ROM, or It may reside on any type of computer-readable recording medium well known in the art to which the present invention pertains.

Components of the present invention may be implemented as a program (or application) and stored in a medium in order to be executed in combination with a computer that is hardware. Components of the present invention may be implemented as software programming or software elements, and similarly, embodiments include various algorithms implemented with a combination of data structures, processes, routines or other programming elements, including C, C++ , Java, assembler, or the like may be implemented in a programming or scripting language. Functional aspects can be implemented with an algorithm running on one or more processors. Hereinafter, a method of providing a technician matching service performed by the computing device 100 will be described with reference to FIG. 3.

3 is a flow chart of a method for providing a technician matching service according to another embodiment of the present invention.

Referring to FIG. 3, in step S110, the computing device 100 may obtain a technician matching request including a task to be processed from a user. For example, the computing device 100 may provide the user terminal 200 with a technician matching request input UI that describes and registers the task content to be processed, and is registered from the user terminal 200 through the technician matching request input UI. It is possible to obtain a technician matching request that includes the work content that is being performed.

Here, the technician matching request may include a type of work to be processed, a work amount, a work processing start date, a work processing deadline, the number of technicians, and a work processing cost. However, it is not limited thereto. In various embodiments, a task processing deadline included in the technician matching request may be set in units of hours.

In various embodiments, the computing device 100 receives an expenditure available cost (for example, a task processing cost) according to the processing of the registered work content in the process of inputting a technician matching request from the user, but calculates the estimated cost based on the work content. And recommend the estimated cost. For example, when the work content registered by the user is a water pipe repair, the computing device 100 may supply water pipes based on information on water pipe repairs that have been previously performed and completed (e.g., water pipe repair processing period, processing cost, etc.). The estimated cost for repair can be calculated, and the calculated estimated cost can be recommended.

In general, users do not know exactly how much cost is required to solve a specific task, so they cannot input an appropriate amount, and accordingly, various damages may occur. For example, if the user enters an excessively low amount of money, the problem may not be solved because a technician who can handle the problem cannot be matched, and if the user enters an excessively high amount, financial damage may occur.

That is, the computing device 100 predicts and recommends an appropriate amount based on previous work processing details, thereby preventing the user from receiving the above damage.

In various embodiments, the computing device 100 may receive a reverse auction method request from a user while receiving a technician matching request. When the computing device 100 receives a request for the reverse auction method from the user, the cost required to process the task in a reverse auction method from technicians capable of processing the task without separately inputting the task processing cost in the process of receiving the technician matching request By receiving input and delivering it to the user, the user can compare the costs of the technicians and make a rational selection.

In step S120, the computing device 100 may select at least one technician from among the plurality of technicians based on the work content included in the technician matching request obtained in step S110. For example, the computing device 100 includes at least one technician who is determined to be able to handle the task among a plurality of technicians (eg, has a license for the task, or has experience in processing the same task as the task). Technician, etc.) can be selected.

In various embodiments, the computing device 100 may receive a priority for selecting a technician from a user, and may select at least one technician from among a plurality of technicians based on the received priority.

For example, when the priority input from the user is a task processing cost, the computing device 100 may sequentially select at least one technician from among a plurality of technicians capable of processing the task in the order of lower labor costs. . However, it is not limited thereto.

In addition, when the priority input from the user is the task processing level (Quality), the computing device 100 may perform the same task among a plurality of technicians capable of processing the task in the highest order or the plurality of At least one technician may be sequentially selected according to the order in which evaluation scores input from users are high. However, it is not limited thereto.

In addition, when the priority input from the user is the task processing speed, the computing device 100 may be based on the order in which the distance to the user is close among the plurality of technicians capable of processing the task or the previously stored task processing speed for each technician. At least one technician can be selected sequentially in the order in which the task processing speed is fastest. However, the present invention is not limited thereto, and any method in which the computing device 100 selects at least one technician from among a plurality of technicians may be applied.

In various embodiments, the computing device 100 may select at least one technician capable of working on a task processing start date from among a plurality of technicians based on a task processing start date input by a user.

For example, when the start date of work processing is not input by the user or the start date of work processing is the time when the technician matching request is input (current time), among the plurality of technicians, the computing device 100 does not currently have a preset work processing schedule. You can select at least one technician (e.g., a technician who can perform the task immediately).

In addition, when a specific task processing start date is input by the user, the computing device 100 may select at least one technician who does not have a preset task processing schedule on the specific task processing start date from among the plurality of technicians. However, it is not limited thereto.

In various embodiments, the computing device 100 may select at least one technician from among a plurality of technicians based on a type of task input from a user, a workload, and a task processing deadline. For example, the computing device 100 may select a technician who can process a workload within a task processing deadline based on a previously stored task processing speed for each technician. In this case, when it is determined that the computing device 100 cannot process the workload within the task processing deadline with only one technician, the computing device 100 may group two or more technicians and select the grouped two or more technicians as one team.

In step S130, the computing device 100 may transmit the technician matching request to at least one technician selected in step S120, and obtain whether to accept matching from at least one technician in response to the technician matching request. For example, the computing device 100 may output a technician matching request input from a user, and provide a UI for querying whether or not matching is accepted to the technician's terminal, and respond to the user's technician matching request through the UI. It is possible to obtain whether to accept the matching for. However, it is not limited thereto.

In various embodiments, the computing device 100 may transmit a technician matching request to at least one technician selected in step S120, and obtain whether to accept matching from at least one technician in response to the technician matching request, For a technician who has not sent a separate response or a technician who has accepted the matching beyond a preset time, it may be determined that the matching has not been accepted.

In various embodiments, when receiving a request for a reverse auction method from a user, the computing device 100 may receive a matching acceptance request from at least one technician selected in step S120 and a task processing cost according to the task content.

In step S140, the computing device 100 may match the user and the technician based on whether the matching is accepted.

In various embodiments, the computing device 100 may match a technician selected from a user among technicians who have accepted the matching with the user. For example, the computing device 100 may arrange information on one or more technicians who have accepted the match among at least one technician selected in step S120 and provide it to the user, and among information on one or more technicians sorted by the user A user input for selecting a technician to be matched can be obtained, and a technician and a user corresponding to the user input can be matched.

In various embodiments, the computing device 100 may match the user with the technician who first accepted the match in response to the technician matching request among at least one technician selected in step S120.

That is, the computing device 100 may induce a plurality of technicians to respond more actively to the customer's request by providing a benefit (matching with the user) to the technician who first transmitted the response to the customer's request. In this way, customers have the advantage of being able to quickly match technicians who can solve their registered problems.

In various embodiments, the computing device 100 lists and provides information on the technician who accepts the matching and the work processing cost when receiving a work processing cost from technicians who have accepted the matching according to the reverse auction method, Information on technicians with low processing cost can be sequentially arranged and provided to users.

In various embodiments, when obtaining a user input for requesting more detailed information about a specific technician from the user, the computing device 100 may provide detailed information on a specific technician corresponding to the user input. For example, the computing device 100 stores information of a specific technician corresponding to a user input (eg, personal information, certification information, evaluation information, etc.) and a work processing result uploaded from a specific technician in the form of a portfolio. You can provide a portfolio.

The above-described method of providing a technician matching service has been described with reference to a flowchart shown in the drawings. For the sake of simplicity, the method for providing a technician matching service has been described by showing a series of blocks, but the present invention is not limited to the order of the blocks, and some blocks are performed in an order different from that shown and described herein, or at the same time. Can be done. In addition, a new block not described in the specification and drawings may be added, or some blocks may be deleted or changed. Hereinafter, various UIs provided by the computing device 100 will be described with reference to FIGS. 4 to 14.

FIG. 4 is a diagram illustrating a UI for providing information about a technician provided by the technician matching service providing apparatus 100 in various embodiments.

Referring to FIG. 4, in various embodiments, the computing device 100 may select at least one technician from among a plurality of technicians according to a technician matching request input from a user, and through the UI 11 providing information about the technician. Brief information about at least one selected technician (eg, technician's photo, name, evaluation information, career details, field in charge, certificate held, etc.) can be output.

In addition, the computing device 100 may sort and output information on at least one technician through the UI 11 providing information on the technician, but may sequentially output information based on a preset priority. For example, when the preset priority is the distance to the user, the computing device 100 may sequentially sort and output the technician with the closest distance to the user. However, it is not limited thereto.

5 and 6 are diagrams illustrating a UI for providing more detailed information on a technician provided by the technician matching service providing apparatus 100 in various embodiments.

5 and 6, in various embodiments, the computing device 100 is a user who selects a specific technician from information on a plurality of technicians output through a UI (for example, 11 in FIG. 4) for providing information on a technician In the case of obtaining an input, more detailed information on the selected technician may be provided through the UI 12 providing more detailed information on the technician. For example, the computing device 100 includes the selected technician's name, total evaluation score, evaluation score by individual item (e.g., professionalism, aggressiveness, satisfaction, kindness, and observance of time), experience details, desired wages and desired occupation and qualifications held. You can provide information about

In addition, the computing device 100 may provide a portfolio of the job processing results that are uploaded from the selected technician's terminal (or the technician's account) into a portfolio and store the job processing result portfolio. However, it is not limited thereto.

In the disclosed embodiment, the computing device 100 may provide an artificial intelligence-based matching service that matches an optimal technician corresponding to a user's request based on the work result portfolio of each technician.

For example, the artificial intelligence-based matching service provided from the computing device 100 may be provided through an artificial intelligence model learned based on machine learning (machine learning), but is not limited thereto.

In an embodiment, the computing device 100 may extract one or more keywords from the portfolio of the technician. Keywords may be extracted after removing stop words from text included in the portfolio, or may be extracted from images included in the portfolio through image analysis.

When the keyword is extracted from the portfolio of the technician, the computing device 100 may determine a group to which each keyword belongs through clustering, and determine a topic corresponding to the specialized field of each technician based on the topic model.

Thereafter, when a request is received from a user, a topic corresponding to the request may be extracted based on a keyword included in the request, and a descriptor having a topic corresponding thereto may be searched and provided.

Depending on the embodiment, the technician search according to the user's request may be performed based on keywords or hashtags directly uploaded by the technician, but there is a problem in that it is not possible to ensure matching with the actual portfolio of the technician. As described above, the computing device 100 extracts a topic of a portfolio and provides a matching service based thereon, so that each technician can match a professional field in which the work is actually performed with a user based on the portfolio.

Furthermore, the computing device 100 may calculate and provide a work success rate of each technician according to a user's request based on an artificial intelligence model. For example, success of a task may mean not only completing the task safely, but also giving feedback of an evaluation score that is equal to or higher than a preset reference value by the user.

For example, based on the work history and portfolio of each technician, the computing device 100 determines whether the tasks previously performed by each technician were successfully performed without changing the technician, claiming the user, requesting rework, and feedback from the user accordingly. You can collect information about what the score is.

The computing device 100 may use the collected information as training data to train an artificial intelligence model capable of calculating a probability of success of the corresponding task when a new task is requested for each technician.

Accordingly, when a new job request is received from the user, the computing device 100 calculates the success rate of each worker, and then sequentially provides information from the worker with a high success rate, or filters only workers having a success rate equal to or greater than a preset reference value. You can also provide that information to the user.

In the disclosed embodiment, other services based on artificial intelligence may be provided. For example, based on the above-described method, each technician's field of expertise may be determined, and a team building service of technicians may be provided according to the determination result.

For example, if the requested work is large or the work period is short and multiple technicians are needed in the same field, a team building service is provided to perform the work by selecting multiple technicians in the same field and matching them with users. can do. As another example, when technicians in different specialized fields are needed, team building may be performed by selecting technicians in each specialized field.

According to an embodiment, information on a plurality of technicians selected for team building is directly provided to a user, and a separate communication process may not be necessary between each technician. In another embodiment, when a plurality of technicians are selected for team building, information on a plurality of technicians is provided to each of the selected technicians, and team building may be completed when each technician agrees. For example, if you don't want a technician to be on the team, or if you include technicians who don't want to work with you, you might be able to comment on it. In this case, in the future team building, the technicians can be prevented from being on the same team.

In addition, when team building is completed, a group chat room of a plurality of technicians belonging to the same team may be automatically generated through an application of a service according to the disclosed embodiment. Depending on the embodiment, a group chat room in which a plurality of technicians and users are included may be created, and accordingly, technicians and users may communicate with each other to perform a task.

Depending on the embodiment, team information generated according to the user's feedback and the feedback of technicians included in the team may be stored. Accordingly, if the team's satisfaction is high, if a similar task is requested in the future, the same team building may be performed if schedule is possible. However, it is not limited thereto, and team building may be performed flexibly based on a schedule and location.

In addition, according to the disclosed embodiment, a transaction platform service for renting tools (tools, etc.) necessary for work or selling new or used goods of consumables or tools may be provided. Rental and transaction may be performed P2P between technicians, or may be performed by a service provider according to the disclosed embodiment.

Depending on the embodiment, artificial intelligence technology may be applied to the above-described rental and transaction services. For example, when selling consumables, information on consumables owned by each technician and a service proposing consumable purchase by predicting a use period of consumables may be provided. In addition, by using the information on the tools possessed by each technician, when a new job is requested, if the technician does not have the necessary tool, it is possible to propose to purchase or rent the tool and recommend a suitable product.

Depending on the embodiment, an artificial intelligence model that predicts the amount of consumables consumed for each job and the life of the tool may be learned. Accordingly, the computing device 100 may predict the consumption amount of consumables of the technician and the remaining life of the tool based on the work history of the technician, and accordingly generate and provide a purchase or rental offer.

In addition, when trading used goods, the computing device 100 may provide the work history information of the technician who sells the used goods together, and accordingly, the remaining life or consumption level of the tool may be predicted and provided to the buyer. have.

7 to 9 are diagrams illustrating a technician matching request output UI provided by the technician matching service providing apparatus 100 in various embodiments.

7 to 9, in various embodiments, the computing device 100 selects at least one technician from among a plurality of technicians based on the work content included in the technician matching request input from the user, and the terminal of the selected technician The technician matching request output UI 13 may be provided.

In various embodiments, the computing device 100 provides information on the user's location (or a location to perform work) through the user's technician matching request output UI 13 (e.g., address information and a map image of a corresponding location) It can provide various information related to business processing, such as business content, business processing cost, and necessary tools.

In various embodiments, the computing device 100 may transmit the user's technician matching request in the form of a map image in consideration of various factors such as a preset provision method or the number of provided technician matching requests (eg, FIG. 7 ), and The user's technician matching request can be sorted and delivered in a form (eg, FIG. 8). However, it is not limited thereto.

In various embodiments, the computing device 100 may query whether to accept a task input from a user through the technician matching request output UI 13. For example, as shown in FIGS. 7 and 9, the computing device 100 may output a separate acceptance button through the technician matching request output UI 13, and when an input of touching the accept button is obtained, the corresponding It can be determined that the technician has accepted the match. In addition, the computing device 100 does not generate a touch input through the accept button output on the technician matching request output UI 13 as shown in FIG. 7 or outputs on the technician matching request output UI 13 as shown in FIG. When a touch input is generated through the rejection button, it may be determined that the corresponding technician rejects the matching.

In various embodiments, when the computing device 100 obtains an emergency technician matching request from the user urgently requesting that the technician be matched, the computing device 100 transmits the technician matching request to the terminal of the selected technician as shown in FIG. A guide message informing that the task content needs to be urgently handled may be output (eg, a phrase indicating that the call is an emergency at the top of the technician matching request output UI 13 as shown in FIG. 9) may be output.

In various embodiments, when the computing device 100 obtains an emergency technician matching request urgently requesting to match a technician, it transmits the emergency technician matching request to the technician's terminal, but outputs a pop-up window including the emergency technician matching request At the same time, it is possible to output an alarm signal in a preset voice format. However, it is not limited thereto.

10 and 11 are diagrams illustrating a work site list output UI provided by the apparatus 100 for providing a technician matching service in various embodiments.

Referring to FIGS. 10 and 11, in various embodiments, the computing device 100 provides a work site list output UI 14 to each of a plurality of technician terminals, and arranges information on sites that a corresponding technician can support. A list of work sites can be provided.

In various embodiments, the computing device 100 may sort the work site list based on the priority input from each of the plurality of technicians. For example, the computing device 100 provides information on a site that a corresponding technician can support through the work site list output UI 14, but if the previously input priority is distance, the corresponding technician and a preset distance You can provide information on the work site located within. In this case, as illustrated in FIG. 10, the computing device 100 may sequentially arrange and output information on a plurality of work sites according to an order of close proximity to a corresponding technician.

In various embodiments, when the computing device 100 obtains a user input requesting more detailed information on any one of a plurality of work sites from a technician, a work corresponding to the user input is obtained as shown in FIG. 11. You can provide more detailed information about the site. For example, the computing device 100 outputs a UI including more detailed information on the work site corresponding to the user input in the form of a pop-up window, and the work site evaluation score for the work site corresponding to the user input, and recruitment number information , Applicant number information, working date information, wage information, and required certification information can be provided. However, it is not limited thereto.

In addition, the computing device 100 may obtain a support request for a specific work site from a technician through the work site list output UI 14.

12 is a diagram illustrating a messaging service providing UI provided by the technician matching service providing device 100 in various embodiments.

Referring to FIG. 12, in various embodiments, the computing device 100 matches a user who has entered a technician matching request with a technician who has accepted the matching for the corresponding technician matching request, but in response to the completion of the matching, the user and the technician It is possible to provide a messaging service providing UI 15 that provides a messaging transmission/reception service between. For example, the computing device 100 may provide an instant message service between a user and a technician for whom a match is established.

That is, the computing device 100 provides a messaging service so that users and technicians who have been matched can be directly contacted, so that a description of the task to be processed or discussion about cost and time can be conducted more smoothly. I can.

In various embodiments, the computing device 100 may obtain a user input for canceling employment of a technician for whom a match has been established from the user, and in response to obtaining the user input for canceling employment, the computing device 100 responds to the technician matching request input by the user. The technician can be rematched accordingly.

That is, the computing device 100 outputs an employment cancellation button through the messaging service providing UI 15, whereby the matched technician attempts to unilaterally change the previously negotiated content (eg, cost, time, etc.) or advertisement. And, if the connection is attempted even though the conditions entered by the user for promotion are not met, the user can quickly cancel the employment of the technician and receive a rematch.

FIG. 13 is a diagram illustrating a UI for payment of work processing costs provided by the apparatus 100 for providing a technician matching service in various embodiments.

Referring to FIG. 13, in various embodiments, when a computing device 100 obtains a user input notifying that a work process has been completed from a technician, it provides a work processing cost payment UI 16 to the terminal of the user who requested the work. can do.

The computing device 100 may induce a payment for a previously set business processing cost (eg, card payment, non-bankbook deposit, point payment, etc.) through the business processing cost payment UI 16, and the business processing cost paid from the user. Can be delivered to the technician (eg, accumulate points in the technician's account or deposit into the technician's account).

In various embodiments, the computing device 100 may receive a payment for the work processing cost in advance by providing the user with the work processing cost payment UI 16 in response to matching between the user and the technician. Thereafter, when the work is completed from the technician, the computing device 100 may receive an input requesting the transfer of the work processing cost from the user and transmit the previously paid work processing cost to the technician. However, it is not limited thereto.

14 is a diagram illustrating a job processing result upload UI provided by the technician matching service providing apparatus 100 in various embodiments.

Referring to FIG. 14, in various embodiments, when it is determined that a specific task is completed (for example, when a user input for completing a task processing is obtained from a technician or a preset task processing completion date), If it exceeds), the UI 17 for uploading the result of the task processing may be provided from the terminal of the technician who has performed a specific task.

In various embodiments, the computing device 100 may receive a job processing result (eg, photo data, video data, text data, etc.) for a completed job from a technician through the job processing result upload UI 17, and upload The result of the processed work can be converted into a portfolio for each technician and stored (eg, Fig. 6).

In the above, embodiments of the present invention have been described with reference to the accompanying drawings, but those skilled in the art to which the present invention pertains can be implemented in other specific forms without changing the technical spirit or essential features. You can understand. Therefore, the embodiments described above are illustrative in all respects, and should be understood as non-limiting.

100: technician matching service providing device (or computing device)
200: user terminal
300: external server
400: network

Claims (10)

In the method performed by the computing device,
Obtaining a technician matching request including a task to be processed from a user;
Selecting at least one technician from among a plurality of technicians based on the task content;
Transmitting the technician matching request to the selected at least one technician, and obtaining whether to accept the matching from the selected at least one technician in response to the technician matching request; And
Matching the user and the technician based on whether or not the matching is accepted,
The step of obtaining the technician matching request,
Receiving a type of work, a work amount, and a work processing deadline from the user; And
When the user inputs the expenditure available cost according to the task content processing, if the task content is the first task, information on a plurality of first tasks that have been previously processed and completed-the information on the plurality of first tasks, Including the processing period and processing cost of each of the plurality of first jobs, calculating an estimated cost for the first job, and recommending the calculated estimated cost,
The step of selecting the at least one technician,
When one technician who can process the workload within the task processing deadline is selected based on the previously stored task processing speed for each technician, but it is determined that the task volume cannot be processed within the task processing deadline with only the one technician Grouping two or more technicians so as to process the workload within the task processing deadline; And
Selecting the grouped two or more technicians as one team,
The method of providing the technician matching service,
Further comprising the step of providing a service proposing purchase and rental of the tools and consumables based on information on tools and consumables held by each of the plurality of technicians and a usage cycle for each tool and consumables,
Providing a service proposing the purchase and rental of the tools and consumables,
Based on the work history of the first technician among the plurality of technicians, the consumption amount of consumables held by the first technician and the remaining life of the tool are predicted, and the tool based on the estimated consumption amount of the consumables and the estimated remaining life of the tool And proposing purchase or rental of consumables. And
As the user and the first technician are matched, it is determined whether the first technician has a first tool for processing a task input from the user, and the first technician does not have the first tool. If determined to be, comprising the step of offering to purchase or rent the first tool,
How to provide technician matching service. The method of claim 1,
The step of selecting the at least one technician,
Receiving a priority for selecting the technician from the user, and selecting at least one technician from among the plurality of technicians based on the input priority,
Selecting at least one of the plurality of technicians based on the priority,
When the priority is a task processing cost, sequentially selecting the at least one technician from among the plurality of technicians in an order of lower labor costs;
When the priority is the task processing level, the at least one technician sequentially from among the plurality of technicians in an order in which the evaluation score input from a plurality of users is high or the number of times the same task as the task content is processed is high Selecting a; And
If the priority is the task processing speed, including the step of sequentially selecting the at least one technician according to an order in which the distance to the user is close among the plurality of technicians or the order in which the previously stored work processing speed for each technician is fastest. doing,
How to provide technician matching service. The method of claim 1,
The step of obtaining the technician matching request,
Including the step of receiving input from the user to start date of business processing for the business content,
The step of selecting the at least one technician,
Selecting the at least one technician from among the plurality of technicians who do not currently have a preset work processing schedule when the work processing start date is not input or the work processing start date is a time when the technician matching request is input; And
When a specific business processing start date is input from the user, selecting the at least one technician who does not have a preset business processing schedule on the specific business processing start date from among the plurality of technicians,
How to provide technician matching service. delete The method of claim 1,
The step of matching the user and the technician,
In response to the technician matching request, matching a technician who first accepted the match with the user or matching a technician selected from the user among the technicians who accepted the matching with the user,
How to provide technician matching service. delete The method of claim 1,
The step of obtaining whether to accept the matching,
Including the step of receiving input from the selected at least one technician whether or not to accept the matching and a work processing cost according to the work content,
The step of matching the user and the technician,
Providing information on a technician who has accepted the matching based on whether or not the matching is accepted, to the user,
Providing information on the technician who has accepted the matching to the user,
Comprising the step of providing a list of information on the technician who has accepted the matching and the work processing cost, but sequentially sorting and providing information on the technician with low work processing cost,
How to provide technician matching service. The method of claim 7,
Receiving a job processing result according to the completion of the job processing from the technician, further comprising the step of storing the uploaded job processing result as a portfolio (portfolio) for each technician,
Providing information on the technician to the user,
Including the step of providing a job processing result portfolio for the technician selected from the user among the information to the technician who has accepted the matching,
How to provide technician matching service. A memory for storing one or more instructions; And
And a processor that executes the one or more instructions stored in the memory,
The processor executes the one or more instructions,
An apparatus for performing the method of claim 1. A computer program combined with a computer as hardware and stored in a recording medium readable by a computer to perform the method of claim 1.

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