KR101471717B1 - Guest paging publication device, information counter guidance service system and method using the same - Google Patents

Abstract

The present invention displays detailed processing menus of each business place or public institution on the waiting order table issuance screen, and when the customers select the business (business menu) visited at each business place or public institution, the waiting order table is issued for each business menu, Provided is a waiting order issuing device and a system and method for providing a window guidance service using the same, which enables the counter staff to check the customer's work in advance and distribute the processing by collecting the arguments separately and shorten the business processing through line response.

Description

TECHNICAL FIELD [0001] The present invention relates to a system and method for issuing a detailed waiting queue for each task menu,

The present invention relates to an apparatus for issuing atmospheric order numbers and a system and method for providing guidance services using the same. More particularly, the present invention relates to a system and method for issuing atmospheric order numbers to a visiting customer at a hospital or a bank, The present invention also relates to a system and a method for providing a window guidance service using the same.

Currently, public institutions such as hospitals, banks, insurance companies, etc., or government offices are introducing a waiting order system in order to process their tasks sequentially.

The waiting order system is a method for issuing a priority number by issuing a number table that gives a sequence of tasks in order of arrival at a business or public institution. Therefore, the waiting order system can eliminate the hassle of standing in line in front of the reception counter until the customer comes to his / her own, and has the advantage of preventing the customers from being pushed all together at the window.

However, the conventional waiting order system is provided only in a form of sequentially calculating and outputting number tables. Although the function of displaying the waiting arguments has been added recently, there is a problem that the processing is delayed because only the total standby waiting counts of picking up the counting numbers are counted and the visiting customer can not know exactly what kind of work is waiting.

Disclosure of the Invention The present invention has been made to solve the above problems, and it is an object of the present invention to provide a system and method for displaying a menu of processing tasks of each business place or a public institution on a screen for issuing a waiting order table, If you select it, you can issue a waiting order table for each task menu and count the waiting arguments according to the issued waiting queue table, so that the counter staff can check the customer's work in advance and make distributed processing possible. And a system and method for providing a guidance service using the same.

In particular, it is another object of the present invention to provide a financial institution which can grasp financial business visited by customers such as entrance / exit transactions, new / canceled, loan consultation, lost / To increase the efficiency of the system.

To this end, the cue guidance system according to the embodiment of the present invention includes: a waiting order issuing device for issuing a waiting order table for each processing operation menu of each business place or public institution; Providing information on the processing job menu list of the business place or the public institution and the counter staff information on the job to the waiting order issuing device and providing a waiting order table issued through the waiting order issuing device, A management server for managing the current status information of the waiting sequence; And a window terminal for receiving and confirming the current status information of the waiting queues accumulated in the management server and processing the tasks in the order of the waiting queue table or by calling the waiting queue table of the customer who designates the window staff, When the selection of the specific task menu other than the task menu based on the status information aggregated by the task menu on the management server is input, a wait argument and a wait order table for the selected task menu are displayed, The present invention is characterized in that it is possible to selectively process the task menu other than the task menu by calling the wait sequence table.

delete

Meanwhile, according to the embodiment of the present invention, the method of guiding a window using the subdivided waiting queue issuing device according to each task menu may include: waiting queue issuing devices provided at respective business places or public institutions, Issuing an order table; Transmitting to the management server a task order menu information or a designated teller employee information for the waiting order table issued by the waiting order issuing device and the waiting order table; Counting data received from the waiting queue issuing device and managing status information of waiting queues according to a task menu or a counter staff; Transmitting status information on the waiting sequence counted by the management server to each of the window terminals; And a step in which each of the window terminals confirms the status information of the waiting order and selectively calls the waiting order table of the customers in the waiting order table or the customer who designates the window staff, The waiting window displays a waiting argument and a waiting order table for a selected task menu when the window terminal inputs a selection of a specific task menu different from the task menu based on the status information counted by the task menu on the management server, And a standby waiting order table is called with the task of the selected specific task menu, so that the task menu can be selectively processed.

delete

According to the present invention, it is possible to confirm the work of waiting customers in advance at each business place or public institution, and to perform distributed processing for each job as needed. This can improve the customer satisfaction by shortening the waiting time of the customer, and it can bring the effect of the quick processing through the response of the counter staff.

BRIEF DESCRIPTION OF THE DRAWINGS Fig. 1 is an overall configuration diagram of a cue guidance system according to an embodiment of the present invention; Fig.
2 is a detailed configuration diagram of a waiting order issue device according to an embodiment of the present invention;
3 is a detailed configuration diagram of a management server according to an embodiment of the present invention;
FIG. 4 is a view illustrating an example of selecting a job of a customer according to a job menu using the waiting order issuing apparatus according to an embodiment of the present invention; FIG.
FIG. 5 is a screen showing an example of assigning a counter staff according to a customer's work using a waiting order issuing apparatus according to an embodiment of the present invention. FIG.
FIG. 6 is a view illustrating a status of a management server according to an exemplary embodiment of the present invention; FIG.
FIG. 7 is an exemplary view of a screen displayed on the window terminal according to the designation of the counter staff in FIG. 5;
8 is an overall flowchart of a cue guidance method according to an embodiment of the present invention.
9 is a flowchart illustrating a method in a waiting order issue device according to an embodiment of the present invention.

Hereinafter, embodiments of the present invention will be described in detail with reference to the accompanying drawings. The configuration of the present invention and the operation and effect thereof will be clearly understood through the following detailed description. Before describing the present invention in detail, the same components are denoted by the same reference symbols as possible even if they are displayed on different drawings. In the case where it is judged that the gist of the present invention may be blurred to a known configuration, do.

BRIEF DESCRIPTION OF THE DRAWINGS FIG. 1 is an overall configuration diagram of a cue guidance system according to an embodiment of the present invention; FIG.

The caretaker guidance system 100 according to the embodiment of the present invention may include the atmospheric order issuing device 110, the management server 120, a plurality of counter guidance indicators 130 and a plurality of counter terminals 140. They are connected to each other through the network 150 within each business premises or public institution and can exchange data with each other.

The network 150 may be an Internet network, a LAN, a WiFi, or the like, which is installed in each business or public institution.

The waiting order issue device 110 provides a task menu list to be processed by each business or public institution and issues a waiting order table for each task menu.

In addition, the waiting order issuing device 110 may provide the information of the counter staffers on the basis of each task menu to be processed by each business or public institution, and may issue a waiting order table according to the designation of the counter staff.

The waiting order issuing apparatus 110 receives task menu list information and window staff information for each task menu from the management server 120, and displays it on the screen according to the set UI method.

As a method of issuing the waiting order table at the waiting order issuing device 110, generally, a method of printing a waiting order table on paper is mainly used. However, if necessary, a direct transmission to a customer terminal or a transmission method using NFC communication Can be used.

In addition, when the waiting order issuing device 110 issues the waiting order table, the waiting order issuing device 110 may output not only the waiting order but also the business menu information or the counter staff information selected by the customer.

The management server 120 receives a waiting order table issued by the waiting order issuing device 110 and task menu information or counter staff information for the waiting order table and compiles the waiting order for each task menu or counter staff.

Then, the management server 120 delivers the status information of the queued waiting queues to the plurality of window terminals 140.

Also, the management server 120 manages and manages information on task menu list information processed by each business or public institution and information on the counter staff per job menu, and stores the database in real time or periodically by the waiting order issuing device 110 Provide business menu list information and teller information.

A plurality of counters guide indicators 130 interlock with the window terminals 140 of each business or public institution to display the call status of the waiting order table. In addition, the plurality of counter display indicators 130 may display waiting arguments, waiting time, etc. according to task menu or counter staff.

The plurality of counter guidance indicators 130 may be corresponded one to one with the counter terminal 140 or a plurality of counter terminals 140 may correspond to one counter guidance indicator 130. In the latter case, the counter guiding indicator 130 displays the position or identification information of the calling terminal 140, which is called together with the waiting order table called by the counter terminal 140. For example, an identification number is assigned to each of the window terminals 140, and when calling the waiting order table, which window terminal is called and the identification number of the window terminal is displayed together so that the customer in the waiting state can check it.

A plurality of the window terminals 140 are provided at the windows of each business or public institution, and are used by a counter staff to perform an operation process.

The plurality of window terminals 140 interwork with the management server 130 in each business or public institution and process the business through the management server 130.

In particular, the plurality of window terminals 140 receives and confirms the current status information of the waiting queues accumulated in the management server 130, and displays the waiting queue table of the waiting customers in the waiting queue table or in the waiting queue table, It is possible to process the job by selectively calling the waiting order table of the customer who designates the waiting staff or the task menu of the waiting order table. Through this window terminal 140, the present invention can perform distributed processing according to the processing task for each counter staff, thereby increasing the efficiency.

Also, when the waiting order issuer 140 issues a waiting order table at the waiting order issuing device 110, when the counter staff is designated, the waiting terminal 140 can receive the waiting order table and the task menu information of the designated customer. In this case, as shown in FIG. 7, the window terminal 140 displays a waiting order table (waiting number 234) of the customer who designates the window staff in a pop-up form on a screen displaying the waiting order number currently being processed, Business Menu 1 / Menu 13 in Business / Sub Menu 134) can be displayed.

As described above, the plurality of window terminals 140 can check the status of the waiting order for each task menu, and can perform the distributed processing according to the situation, confirm the work of the customers in advance, and perform quick business processing through line response.

2 is a detailed block diagram of a waiting order issuing apparatus according to an embodiment of the present invention.

The waiting order issuing apparatus 110 according to the embodiment of the present invention may include an input unit 111, a display unit 112, a waiting order issue unit 113, an output unit 114, and a storage unit 115 .

The display unit 112 selectively displays a list of business menus to be processed by each business or public agency. In particular, as shown in FIG. 4, the display unit 112 does not simply list the task menu list, but displays at least a menu, a middle menu, and a small menu, and displays the menus in a hierarchical structure. For example, if there is a selection of the menu (task menu 1), the menu (menu 11, 12, 13, 14) in the menu is displayed at the same time as the selection of the menu (Submenu 131, 132, 133, and 134) classified into the submenu (submenu 13) can be hierarchically displayed if there is a selection of the submenu (submenu 13). At this time, the selected menu (business menu 1), the menu (menu 13 in the business), and the menu items can be displayed at a time, so that the user can easily view the details selected at a glance.

The input unit 111 receives a selection of a task menu to be processed from the task menu list displayed on the display unit 112. If the display unit 112 is a touch screen capable of selecting through a screen touch, the function of the input unit 111 may be integrally implemented in the display unit 112 itself.

When the selection of the task menu to be processed is inputted through the input unit 111, the wait order issue unit 113 checks whether the information of the counter staff for the selected task menu exists, and displays the information of the counter staff 112). The window staff display screen displayed through the display unit 112 is shown in Fig. 5 as an example. 5, the customer can designate a window staff member to the job menu to be processed by the user.

For example, if a customer has experience in handling a loan in a loan consulting business first, the customer can be designated to handle the previously handled customer according to the customer's satisfaction, or if the primary processing is not completed, It may be quicker to go to the front desk clerk and take care of it than to go to the other front desk clerk. In preparation for such a case, the waiting order issue section 113 provides the information of the counter staff for each task menu so that the customer can designate the counter staff.

In addition, the waiting order issue unit 113 issues a waiting order table in accordance with the task menu selected through the input unit 111 or according to whether the counter staff is designated or not. At this time, the waiting order issue unit 113 can issue the number pattern of the waiting order table at any time, but it can be issued according to the task menu by applying the previously issued issuing algorithm. For example, a task menu 1 may issue a waiting queue number of 100, and a task menu 2 may use a pattern of issuing a waiting queue number of 1000 times.

In addition, the waiting order issue unit 113 can transmit the issued waiting order table and task menu information or counter staff information corresponding to the waiting order table to the management server (120 in FIG. 1) of each business place or public institution. Therefore, the management server of each business place or public institution provides the waiting order number to be compiled for each task menu or counter staff.

The output unit 114 prints out the waiting order table issued through the waiting order issuing unit 113 and outputs it. Or the waiting order table may be transmitted to the customer terminal by text transmission or through NFC communication.

The storage unit 115 is a storage space built in the waiting order issuing apparatus 110 and can temporarily store task menu list information to be displayed on the display unit 112 and counter staff information per task menu. This information is uploaded from the management server and updated every predetermined period to reflect the latest data. In addition, the storage unit 115 stores an issuing algorithm of a waiting sequence to be issued by dividing by task menu or counter staff.

3 is a detailed block diagram of a management server according to an embodiment of the present invention.

3, the management server 120 according to the embodiment of the present invention includes a communication interface unit 121, a control unit 122, a waiting order counting unit 123 for each task, a task menu list DB 124, And a task-based counter staff DB 125.

The communication interface unit 121 interfaces data transmission / reception between queuing order issuing devices or between a plurality of window terminals through a network in a business or public institution.

The control unit 122 transmits the data stored in the task menu list DB 124 and the task counter staff DB 125 to the waiting order issuing apparatus through the communication interface unit 121 at real time or at predetermined intervals.

In addition, the control unit 122 may transmit the current status information of the waiting order counted by the waiting order collecting unit 123 for each task to the plurality of window terminals or the plurality of window guidance indicators through the communication interface unit 121. [ At this time, if there is information on the counter staff designated by the customer in the status information of the accumulated waiting queues, the control unit 122 may transmit the standby waiting number information to the window terminal of the designated counter staff. Such a transfer function may be directly performed in the waiting queue counting unit 123 for each task.

The waiting order counting unit 123 for each task receives the waiting order table issued by the waiting order issuing apparatus and the task menu information and the counter staff information corresponding to the waiting order table through the communication interface unit 121, Aggregate by counter staff. The status information of the total number of waiting queues can include the waiting time / wait time for each task menu, the total waiting time, waiting time / wait time for each counter staff, and so on.

At this time, the waiting order counting unit 123 for each task can collect the detailed status according to the detailed classification items of the task menu, that is, according to the menu, middle menu, and small menu.

For example, the current status information of the waiting queues accumulated through the waiting queue counting unit 123 for each task can be represented as shown in FIG. The screen 130-1 shown in FIG. 6 can be confirmed by a plurality of window terminals, but can also be displayed on a plurality of window guidance displays to allow customers in the queue to check in real time.

According to the screen of FIG. 6, a plurality of window terminals can selectively call a waiting order table of a customer who designates a selected task by selecting a specific task from the task menu of the counter staff. For example, if menu 21 in the task menu of FIG. 6 is selected on the screen of FIG. 6, the waiting acceptance and the waiting order table of the customers who have selected the menu 21 during work can be confirmed. If there are three customers waiting for menu 21 in the job, and their waiting order tables are 131, 147, and 155, each waiting queue table can be sequentially called and processed selectively.

Hereinafter, the waiting sequence management method and the window guidance method using the same will be described.

8 is an overall flowchart of a method of guiding a cue according to an embodiment of the present invention.

First, the waiting order issuing device 100 displays a list of business menus processed by each public entity on the screen, and guides the customer to select a visiting business. The task menu list is classified into categories such as a large menu, a middle menu, and a small menu as shown in FIG.

Then, the waiting order issuing device 100 issues a waiting order table for each task menu selected by the visiting customer (S100). A detailed process thereof is shown in detail in FIG.

Then, the waiting order issuing apparatus 100 transmits information about the waiting order table issued to the visiting customer to the management server 120 of each business place or public institution (S120). The information on the waiting order table may include information on the customer's task menu corresponding to the waiting order table and the waiting order table or information on the designated teller if there is a designation of the teller.

The management server 120 collects the information regarding the waiting order table received from the waiting order issuing apparatus 100 and compiles the information according to the task menu or the counter staff (S140).

In step S150, the management server 120 transmits the current status information of the waiting queues to the plurality of the window terminals 140 and informs them.

If the customer designates a counter staff member for a desired business menu when issuing the waiting order table, the management server 120 transmits the waiting order information to the terminal of the designated counter staff separately from the process of transmitting the current status information of the waiting order number (S160).

In step S170, the plurality of window terminals 140 confirms the status information of the waiting queue number received from the management server 120 and calls the waiting queue number according to the waiting status.

As a method of calling, it is common to make calls in order of waiting queue number. However, in the case where there is a designation of the counter staff, the waiting queue number of the designated customer can be called with priority. In addition, only a specific job menu may be selected, and only a waiting queue table of the waiting clients may be sequentially called with the job menu.

This process leaves the unidirectional task process that the wait staff performs in accordance with the wait sequence number, and makes it possible to select it selectively according to the job ability of the waitress employee, making it possible to respond quickly through distributed processing, It will be possible to shorten the waiting time and improve customer satisfaction.

9 is a flowchart illustrating a method in a waiting order issue device according to an embodiment of the present invention.

The waiting queue issuing device is provided with task menu list information and teller staff information from a management server of each business place or public institution in advance (S200). The task menu list information and the teller employee information are information that is needed to grasp the details of the business visited by a plurality of customers at each business place or public institution, and can be provided in real time by requesting information to the management server whenever necessary, It may be stored in advance in the storage unit of the waiting order issue device, and the information may be processed based on the stored data in the storage unit if necessary.

Then, the waiting order issuing device displays a list of business menus on the screen based on the received information, and guides the customer to select the visiting business (S210).

Then, the waiting order issuing device receives the selection of the task menu from the guidance screen (S220).

The selection of the task menu is selected by the customer according to the visit duty, and the user can be guided to select the menu, the middle menu, and the sub menu in detail. That is, a list of task menus is displayed on the screen hierarchically by categories such as a menu, a middle menu, and a submenu. When a plurality of menus are selected in a plurality of menus, the menus belonging to the menus are selected And displays a hierarchical structure of a list of submenus belonging to the selected menu in a more detailed manner by selecting one of the menu desired by the customer in the selected menu list.

Thereafter, the waiting order issuance device displays and directs information of the designated counter staff to the business menu selected by the customer (S230). If you do not have the information of the designated teller, you can skip this process.

Thereafter, the waiting order issuing device confirms whether or not there is a selection of a counter staff from the customer (S240).

If there is a selection of a counter staff member for the selected task menu, a waiting order table for each task menu or counter staff member is issued, and a request is made to the terminal of the selected counter staff member to notify the waiting status (S250, S260).

If there is no selection by the counter staff for the selected task menu, the waiting sequence table is issued according to the currently selected task menu (S250).

The issuance of the waiting order table can be issued with any number irrespective of the work menu, or it can be issued by dividing the numbering system according to the task menu. Such a method may be implemented in an algorithm or a program form and may be implemented by a method in which an algorithm or a program is directly applied.

The foregoing description is merely illustrative of the present invention, and various modifications may be made by those skilled in the art without departing from the spirit of the present invention. For example, in a bank financial institution, there are an input / withdrawal job, a new / canceled job, a loan consulting job, a lost / reissued job, a card job, and a foreign exchange business. Particularly, the input / withdrawal service may include transactionless withdrawal / withdrawal, Internet banking application, inquiry of withdrawal / withdrawal transactions, and automatic transfer application. According to the task menu, the details of the customer's work can be grasped and the counter staff can perform the distributed processing according to the job characteristics to shorten the waiting time of the customer. You can do it.

Accordingly, the embodiments disclosed in the specification of the present invention are not intended to limit the present invention. The scope of the present invention should be construed according to the following claims, and all the techniques within the scope of equivalents should be construed as being included in the scope of the present invention.

100: a counter guide system 110: a waiting queue issuing device
120: Management server 130:
140: a window terminal 150: a network
111: input unit 112: display unit
113: Waiting sequence number issuing unit 114: Output unit
115: Storage unit 115a: Task menu list information
115b: Information of the counter staff at work 121: Communication interface unit
122: control unit 123:
124: Business menu list DB 125: Business correspondent DB

Claims (16)

delete delete delete delete A waiting queue number issuing device for issuing a waiting queue table for each processing task menu of each business place or public institution;
Providing information on the processing job menu list of the business place or the public institution and the counter staff information on the job to the waiting order issuing device and providing a waiting order table issued through the waiting order issuing device, A management server for managing the current status information of the waiting sequence; And
And a window terminal that receives and confirms the status information of the waiting queues accumulated in the management server and processes the tasks in the order of the waiting queue table or the waiting queue table of the customers who designate the window staff,
The window terminal
When the selection of the specific task menu other than the task menu based on the status information aggregated by the task menu is input from the management server, a wait argument and a wait order table for the selected task menu are displayed, Wherein a standby waiting order table is called to selectively process other task menus and other task menus. 6. The method of claim 5,
The management server
Wherein the processing task menu list is categorized into at least one of menus, middle menus, and small menus. 6. The method of claim 5,
Wherein the current status information of the wait queues accumulated in the management server includes a wait argument for each task menu, a total wait argument, and a wait argument for each counter staff. 6. The method of claim 5,
The window terminal
Wherein the display unit displays in a pop-up form on the screen, including the waiting order table of the designated customer, and the task menu information, when the waiting order issuing apparatus is designated. delete Issuing a waiting order table for each occupation menu or counter staff member selected by the customer in the waiting queue issuing apparatus provided at each business or public institution;
Transmitting to the management server a task order menu information or a designated teller employee information for the waiting order table issued by the waiting order issuing device and the waiting order table;
Counting data received from the waiting queue issuing device and managing status information of waiting queues according to a task menu or a counter staff;
Transmitting status information on the waiting sequence counted by the management server to each of the window terminals; And
Wherein each of the window terminals confirms the current status information of the waiting order and selectively calling the waiting order table of the customer in the waiting order table or the customer who designates the window staff,
The step of the each window terminal calling the waiting order table
When the window terminal receives a selection of a specific task menu different from the task menu based on the status information collected by the task server on the management server, the task server displays a wait argument and a wait queue table for the selected task menu, Wherein the wait queue order table is called with the task of the task menu so that the task menu can be selectively processed. 11. The method of claim 10,
Wherein the step of transmitting the status information of the waiting sequence counted by the management server to each of the window terminals comprises:
And when the counter staff is assigned to the waiting order table issued by the waiting order issuing device, the information of the waiting order table is transmitted to the window terminal of the designated counter staff and notified Guidance method. delete delete delete delete delete

Images