KR101250462B1 - Medical Information Providing System and Method for Hospital CRM, and Computer Program for Implementing the Same - Google Patents

Abstract

The hospital can provide counseling services to existing patients based on the electronic medical records of existing patients, enable them to actively attract new patient customers by identifying marketing targets, namely potential medical service users, and build them at low cost. Hospital medical information system. The medical terminal is used to input and display the medical records of the patients who visited, and the counseling terminal is used to input and display the counseling contents provided by the CRM counselor to provide counseling services to the patient and potential customers. The server includes an electronic medical record database and a consultation contents database, and provides the medical record and / or consultation contents to a plurality of clients including the medical terminal and the consultation terminal. When the consultation contents are displayed on the first display window in the consultation terminal, the display control program detects the counselor identification information from the data packet transmitted and received by the counseling terminal, and the patient medical record associated with the counselor identification information is stored in the electronic medical record database. Read out and display on the second display window. In addition, the display control program detects the patient identification information from the data packet transmitted and received by the medical terminal when the medical record of the patient in the medical terminal is displayed on the third display window, the consultation content associated with the patient identification information is consulted content database Is read out and displayed on the fourth display window.

Description

Medical Information Providing System and Method for Hospital CRM, and Computer Program for Implementing the Same}

The present invention relates to a computer system for a hospital, and more particularly, to a network-based information providing system for implementing a customer management (CRM) function based on an electronic medical record. In addition, the present invention relates to a method of providing information in such a system and a computer program for implementing the same.

As the number of hospitals increases and competition among hospitals increases, the need for each hospital to adopt systematic customer relationship management (CRM) as a way to acquire patients and manage existing patient customers is increasing. . CRM in hospitals comprehensively analyzes and integrates information on existing patients, based on the information on them, to improve the services for existing patients, maintain excellent patient customers, make them lifelong, and expand the potential patient base. By attracting new patient customers, it is a marketing technique that performs marketing to actively manage and attract patient customers.

Hospital CRM, such as glaucoma or diabetes, is one of the causes of the disease, and the need to be introduced in a hospital that treats an objectively proven disease. In addition, the need for the introduction of CRM in medical departments, such as ophthalmology, plastic surgery, dermatology, family medicine, etc., where patients come to the hospital for continuous treatment or management rather than emergency treatment, or patients with a high proportion of well-being for beauty or health care. For the same reason as above, CRM is urgently needed in dentists and acupuncture centers.

In the case of establishing a CRM system in a hospital to provide counseling services for existing patients, and to seek marketing targets, or potential customers, and to recommend visits through counselors, the counselors should be able to easily access the medical records of existing patients. On the other hand, when an existing patient or a new patient comes to the office after receiving consultation through the CRM system, the doctor or nurse needs to immediately grasp the CRM counseling information at or before the start of the treatment in order to respond quickly and effectively. Therefore, in order to establish an effective hospital CRM system, the medical records for the existing patients and the counseling information through the CRM must be electronicized, and the electronic medical records and the CRM counseling information are linked so that the CRM counselor accesses the medical records of the existing patients. It is desirable to be able to access existing CRM counsel information in the course of care.

At the time of filing this application, many medical institutions have already introduced and operated the Electric Medical Record System, which is a computerized medical record in the form of a patient's paper chart. However, since the data structure, hardware, and software configuration of the existing electronic medical record system are different for each hospital, if the CRM function is to be added to the electronic medical record system, each system needs a separate system reorganization. It must take. Even when adding a CRM function to a newly established electronic medical record system, it is difficult to establish a standardized system because the required system configuration and database configuration differ depending on the size and medical department of the hospital. It takes considerable time and money. On the other hand, even if you want to build a new electronic medical record centering on the CRM system, it is difficult to input or convert each data one by one, especially when there is a large number of existing patients due to a long or large hospital history. The amount of medical records grows correspondingly, making conversion more difficult.

As such, it is very difficult to expand the electronic medical records system so that the electronic medical records and CRM counseling information for existing patients are interlocked, or to establish a hospital medical information system in which the electronic medical records and CRM counseling information are fully integrated. Accordingly, a CRM system that is built on the electronic medical record and can identify potential medical service users and actively attract new patient customers has not yet been realized.

The present invention is to solve such a problem, the hospital provides counseling services for existing patients based on the electronic medical records of existing patients and actively attract new patient customers by discovering marketing targets, namely potential medical service users The technical challenge is to provide a medical information system for hospitals that can be implemented at low cost, while also implementing CRM.

In addition, the present invention realizes the CRM function to actively attract new patient customers by discovering potential medical service users based on the electronic medical record for the existing patient, and utilize the consultation contents secured through the CRM function in the medical treatment Another technical challenge is to provide a method of providing medical information that makes it possible.

In addition, the present invention is another technical problem to provide a customer care program for providing consultation services for existing patients and potential medical service users based on the electronic medical records for the existing patient.

The medical information system of the present invention for achieving the above technical problem includes at least one medical terminal and consultation terminal, a server, and a display control program for controlling the display operation of the medical terminal and the consultation terminal.

The medical terminal is used to enter and display medical records of patients who have visited the hospital. The counseling terminal is used to enter and display the counseling contents provided by the CRM counselor for counseling patients and potential customers. The server includes an electronic medical record database for storing the medical record and a consultation database for storing the consultation, and the medical record and / or the plurality of clients including the medical terminal and the counseling terminal. Provide consultation content. When the consultation contents are displayed on the first display window in the consultation terminal, the display control program detects the counselor identification information from the data packet transmitted and received by the counseling terminal, and the patient medical record associated with the counselor identification information is stored in the electronic medical record database. Read out and display on the second display window. In addition, the display control program detects the patient identification information from the data packet transmitted and received by the medical terminal when the medical record of the patient in the medical terminal is displayed on the third display window, the consultation content associated with the patient identification information is consulted content database Is read out and displayed on the fourth display window.

In one embodiment, the display control program is installed in the counseling terminal to detect the counselor identification information and the counseling terminal agent program for requesting a patient medical record associated with the counselor identification information to the server, and is provided in the medical terminal And a medical terminal agent program for detecting patient identification information and requesting a consultation content related to the patient identification information from a server.

However, in other embodiments, the display control program may be loaded into the server and executed.

In a preferred embodiment, the server comprises a mapping information table for storing mapping information between the patient identification information for each medical record in the electronic medical records database and the counselor identification information for each counseling information record in the consultation contents database. Keep it. Accordingly, the server may identify the patient associated with the consultant identification information based on the mapping information, and may identify the consultant associated with the medical record.

It is advisable to store information on the relationships among multiple consultants in the consultation database for reference in identifying potential health care users.

In one embodiment, in the consultation terminal, the first display window and the second display window are implemented on a single display unit, and in the medical examination terminal, the third display window and the fourth display window are also implemented on the single display unit. However, in another embodiment, the first display window and the second display window are implemented in separate display units, and the third display window and the fourth display window are also implemented in separate display units.

On the other hand, the medical information providing method of the present invention for achieving the another technical problem is a medical terminal for inputting and displaying the medical record of the patient, and for consultation for input and display the consultation content for the patient and the potential customer In a medical information system having a terminal, it is used to display the medical record and the consultation contents on each of the medical terminal and the consultation terminal. First, apart from the electronic medical record database, a counseling contents database for storing counseling contents provided by a CRM counselor for counseling patients and potential customers is prepared. Then, mapping information is generated between the patient identification information on the medical record in the electronic medical record database and the counselor identification information on the consultation information in the consultation contents database. In this state, when the consultation contents are displayed in the counseling terminal, the counselor identification information is detected from the data packet transmitted and received by the counseling terminal, and the patient medical record associated with the counselor identification information is referred to the electronic duty record by referring to the mapping information. Read from the database and display it. In addition, when the medical record is displayed in the medical terminal, the patient identification information is detected from the data packet transmitted and received by the medical terminal, and the counseling contents related to the patient identification information are read from the consultation contents database with reference to the mapping information. To be displayed.

Each time a patient is treated, a new medical record is accumulated in the electronic medical records database, and each time a consultation is conducted by a CRM counselor, new counseling contents are accumulated in the counseling contents database. Mapping information between the patient identification information and the patient identification information may be updated in real time or periodically / aperiodically.

In one embodiment, the patient identification information and the patient identification information are detected in the consultation terminal and the medical treatment terminal, respectively. However, in another embodiment, the consultant identification information and the patient identification information may be detected at the server side managing the electronic medical record database and the consultation database.

On the other hand, the customer management program of the present invention for achieving the another technical problem is installed in a medical information server having an electronic medical records database for storing the medical record of the patient or in a separate server linked to the medical information server Loaded and executed, it is used to provide counseling services for the patient and potential customers. The program includes: (a) a function of creating a consultation database for storing consultations for patients and potential customers, apart from the electronic medical records database; (b) generating mapping information between the patient identification information on the medical record in the electronic medical records database and the counselor identification information on counseling information in the consultation contents database; (c) When the counseling contents are displayed in the counseling terminal, the patient corresponding to the counselor identification information is identified by referring to the mapping information based on the counselor identification information detected from the data packet transmitted and received by the counseling terminal. A function that allows the patient's medical record to be read from the electronic medical records database and displayed; And (d) when the medical record is displayed in the medical examination terminal, referring to the mapping information based on the patient identification information detected from the data packet transmitted and received by the medical examination terminal, and confirming the consultant corresponding to the patient identification information. Implements a function of causing the counseling contents of the counseled counselors to be read and displayed in the counseling contents database.

In a preferred embodiment, the program is such that the counseling terminal agent program for detecting the counselor identification information from the data packet transmitted and received by the consultation terminal is installed in the consultation terminal, and the patient identification information from the data packet transmitted and received by the treatment terminal. The medical terminal agent program for detecting the is to be installed in the medical terminal. In addition, the program receives the consultant identification information from the counseling terminal agent program in performing the function (c), and accepts the patient identification information from the medical care terminal agent program in performing the function (d). .

According to the present invention, each hospital extends the electronic medical records system so that the electronic medical records and CRM counseling information for the existing patient, or build a medical information system in the form of fully integrated electronic medical records and CRM counseling information, Implement CRM.

As a result, the hospital analyzes and consolidates the electronic medical records of existing patients, and based on this information, promotes service to existing patients, retains excellent patient customers for lifelong customer support, and expands potential patient customer base. And marketing to actively manage and attract patient customers, such as attracting new patient customers.

Hospital CRM implemented based on the present invention is a hospital for treating a disease whose objectives have been proven objectively as one of the causes, such as glaucoma or diabetes, patients visited for continuous treatment or management rather than first aid, cosmetic or health care In the medical department with a high proportion of patients for well-being purposes, such as ophthalmology, plastic surgery, dermatology, family medicine, dentistry, oriental medicine, etc. can be a great help in retaining existing patients and expanding new patient customers.

In particular, according to the present invention, as well as the case where the medical information system is constructed in the form of fully integrated electronic medical records and CRM counseling information, CRM counseling information is separately managed and the patients / patients are maintained while maintaining the electronic medical records for existing patients. Since it can be implemented by interlocking based on the mapping information on the customer identification information, even though the configuration of the existing electronic medical record system is not different and standardized for each hospital, it is easy to facilitate the electronic medical record and CRM consultation information. It can be linked. In addition, since the existing electronic medical records can be maintained as it is, there is no need to input or convert medical records data one by one even when the number of existing patients is large. Therefore, the difficulty of work for the system construction can be eliminated, and the system construction cost can be greatly reduced.

Since the electronic medical records and CRM counseling information can be linked and displayed on the counseling terminal and the medical terminal, counselors who want to provide counseling services to existing patients and introduce potential patient customers can easily access existing patients' medical history. Can be used for consultation. In addition, when an existing patient or a new patient comes to the office after receiving a consultation through the CRM system, the doctor or nurse can immediately grasp the CRM counseling information at or before the treatment start and respond quickly and effectively.

As the electronic medical records and CRM counseling information are maintained in separate databases, the additional benefit of eliminating the problem that a patient or a third party can arbitrarily carry a whole patient's electronic medical records and CRM counseling information to another hospital is eliminated. There is this.

On the other hand, from the perspective of potential medical service users receiving the CRM counseling service implemented based on the present invention, it is a hassle to postpone the treatment or miss recommendation to others around the hospital because they cannot choose which hospital to use among many hospitals. It is possible to avoid the inconvenience or discomfort, and enjoy the convenience of being able to easily select a medical service suitable for him.

Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the accompanying drawings. In the drawings,
1 is a view showing a medical information system and its network environment according to a preferred embodiment of the present invention;
FIG. 2 is a block diagram showing a table type of the consultation contents database shown in FIG. 1 and a configuration of a customer management program executed in a CRM server.
3 is a view showing an embodiment of a customer correlation tree generated by the correlation tree generation unit shown in FIG. 2 and configured to store configuration information in a correlation tree table;
4 is a diagram illustrating an embodiment of a field configuration of an identification information mapping table generated and maintained by the mapping information manager shown in FIG. 2;
5A is a diagram illustrating an embodiment of a first display window and a second display window displayed on a consultation terminal;
5B is a view showing another embodiment of a first display window and a second display window displayed in the consultation terminal;
6 is a flowchart showing the operation of the consultation terminal agent program;
7 is a flowchart showing the operation of the medical terminal agent program; And
8 is a diagram illustrating a medical information system and a network environment thereof according to another embodiment of the present invention.

Referring to FIG. 1, a medical information system according to a preferred embodiment of the present invention includes a server system 10, a medical treatment terminal 60, a nurse terminal 62, and a counselor terminal 70.

The server system 10 provides a medical record of the patient to be treated to the medical treatment terminal 60, 62, and stores a new medical record from the medical treatment terminal 60, 62. At this time, if the patient has been previously consulted by the CRM counselor, the server system 10 also provides the consultation terminal (60, 62) for the consultation with the patient and the CRM counselor. In addition, the server system 10 provides the counselor terminal 70 with the counselor's existing counseling contents when the CRM counselor provides telephone counseling to an existing patient or a potential target targeted by the marketing target, and from the counselor terminal 70. Accept and save the consultation. In this case, when the counselor is an existing patient client who has previously been treated, the server system 10 also provides a medical record for the counselor to the counselor terminal 70 so that the counselor provides appropriate and accurate counseling.

Among the medical terminals 60 and 62, the medical terminal 60 is used by the doctor who performs the medical treatment, and the existing medical record of the patient being treated is received from the server system 10 and displayed. Allows you to enter a medical record. The nurse terminal 62 is used to register the reservation information with the server system 10 and to confirm the reservation information for the visiting patient.

The agent terminal 70 accepts and displays the counselor's existing counseling information from the server system 10 when the CRM counselor provides telephone counseling to an existing patient or a potential target targeted by a marketing target. Allow input.

According to the present invention, the counseling content input through the counselor terminal 70 includes information on the family history of the patient, as well as information on satisfaction and requirements for the hospital service that the CRM counselor queries and confirms to the existing patient by telephone. Information about people around you who have similar illnesses or physical discomforts or who have illnesses included in the medical department of the hospital is included. In the present specification, the "potential patient customer" refers to or includes a person who has a similar disease or physical discomfort as the existing patient, or a person who is recommended by the consultant as a person who has a disease included in the medical treatment at the hospital. It is used to mean.

In the present embodiment, the patient terminals 60 and 62 detect patient identification information by sniffing data packets transmitted to or received from the server system 10, and detected patient identification information. The medical care terminal agent program for requesting the server system 10 for the consultation contents associated with is installed. In addition, the counselor terminal 70 detects the counselor identification information by sniffing a data packet transmitted to or received from the server system 10, and stores a medical record associated with the detected counselor identification information in the server system ( A counseling terminal agent program required in 10) is installed. The agent programs are preferably implemented in the form of a daemon that runs immediately after the terminals are booted and resides in memory.

Accordingly, when a medical record is displayed on the medical treatment terminals 60 and 62, when the CRM consultation contents for the patient exist, the consultation contents are transmitted from the server system 10 to the medical terminals 60 and 62. Can be provided and displayed together. Therefore, the doctor can check the customer consultation data in real time and refer to the medical treatment and medical consultation. On the other hand, when the CRM counselor performs consultation with the patient or guardian while displaying the patient information on his terminal 70, the patient medical record is provided from the server system 10 to the counselor terminal 70 and displayed together. Counselors will be able to provide services that meet the needs of patients in a short time.

In a preferred embodiment, server system 10 includes medical record database 20, medical record management server 22, consultation database 30, CRM server 32, web server 40, and ARS / CTI. Apparatus 50 is provided. Although the medical record DB 20, medical record management server 22, consultation contents DB 30, CRM server 32, and web server 40 are functionally illustrated in the drawing as separate devices, Some or all of them may be implemented within one physical server.

The medical record DB 20 is obligatory for all existing patients who have previously been treated, along with personal information of the patient such as name, social security number, age, address, sex, education, family composition, occupation, etc. Save the record. The medical record management server 22 is connected to a plurality of clients, including the terminal 60, the nurse terminal 62, and the counselor terminal 70, through a LAN. The medical record management server 22 accepts the medical records input by the doctor through the medical treatment terminals 60 and 62 and stores the medical records in the medical record DB 20 as medical records. The medical record management server 22 also receives other types of medical records from the nurse terminal 62 or other terminals or measuring devices and stores them in the medical record DB 20. On the other hand, the medical record management server 22 may provide a medical record stored in the medical record DB 20 to the client terminal requesting the medical record data.

In the present invention, the medical record stored in the medical record DB (20) includes medical information such as clinical findings, test instructions, treatment, medication prescription. In addition, the medical records include inspection / measurement / photographing results of vital signs, physical examination, clinical pathology, diagnostic radiography, and surgical records, nursing records, progress records, consent forms, hospitalization / discharge information, and reservation information. Include. Each medical record may contain one or more of a variety of forms, including text, graphs, photographs, images, video, and sound. Patient medical records may consist of only one record, but generally consist of a number of records. In the following description and claims, the term “medical record” to “patient medical record” are used to refer to all medical record records or a recent record of some of the patients.

The counseling contents DB 30 stores the counseling contents for all counselors who have provided counseling services, such as a CRM counselor, a potential client who provided telephone counseling as an existing patient or a marketing target. The CRM server 32 is connected via LAN with client terminals including the treatment terminal 60, the nurse terminal 62, and the counselor terminal 70. The CRM server 32 receives the counseling contents input by the counselor through the counselor terminal 70 and stores the counseling contents in the counseling contents DB 30. The CRM server 32 may provide the consultation contents stored in the consultation contents DB 30 to the client terminal requesting the consultation contents data.

The web server 40 may be connected to the patient / customer terminal 80 used by an existing patient or prospective customer through the Internet, and may respond to a request of the patient / customer terminal 80 to provide a part of medical records or consultation contents. Can provide. For example, the web server 40 may provide at least some of the medical records of the patient according to the existing patient's request. In this case, instead of providing the original medical record as it is, it is desirable to simplify the form and quantity, thereby increasing readability and preventing excessive leakage of the medical record. As an example, the patient medical record provided to the existing patient through the web server 40 may be briefly provided with information such as the name of the disease, a test result, a doctor's opinion, and the like, and additionally includes information such as related medical products. Can be.

It is also desirable that the web server 40 be able to accept recommendations for potential health care users when providing patient medical records. On the other hand, some of the CRM functions that the CRM counselor performs over the phone may be executed online through the web server 40.

The ARS / CTI device 50 provides an interface for real-time medical consultation between the counselor and the CRM counselor through a voice communication channel, and converts incoming and outgoing calls and data. That is, the ARS / CTI device 50 allows an existing patient or prospective customer to access a telephone network using the patient / customer phone 90 to handle simple tasks such as confirming a reservation or canceling a reservation or checking a test result. Do it. At this time, the ARS / CTI device 50 detects the caller ID of the incoming call, or guides the patient / customer phone 90 to press the social security number or the patient ID, and then detects the DTMF tones received and digital data thereof. By converting, confirm the identity of the patient or potential customer. Subsequently, the ARS / CTI device 50 recognizes the button pressed by the caller according to the guide sound to confirm the information requested by the caller, and converts the data in the medical record DB 20 into voice to make the patient / customer phone 90 To provide.

The ARS / CTI device 50 also routes inquiries to the agent headset 74 as required by the patient / customer phone 90, allowing the patient or prospective customer to hear more detailed descriptions from the counselor. In addition, the ARS / CTI device 50 may convert the contents of the call into digital data and store the contents in the consultation contents DB 30 when the CRM counselor provides the consultation service to the patient or the potential customer.

In this way, the server system 10 not only allows the user of the treatment terminal 60, 62 or the counselor terminal 70 in the hospital to query the medical record and the existing counseling content, but also with respect to the existing patient. It provides counseling / inquiry service based on telephone, internet, etc., and performs functions that are used to find and recommend additional potential customers from existing patients or potential customers.

2 shows the types of tables in the consultation contents DB 30 and the configuration of the customer management program executed in the CRM server 32. The consultation contents DB 30 includes a consultation information table 100, a consultation customer information table 102, a customer correlation tree table 104, a prospective customer profile table 106, and an identification information mapping table 108. The customer management program includes a main controller 120, a counseling information manager 122, a correlation tree generator 124, a promotional object extraction / management unit 126, and a mapping information manager 128.

First, in the counseling contents DB 30, the counseling information table 100 stores counseling contents data obtained in a counseling conducted by a CRM counselor for an existing patient or a potential patient customer. The counseling customer information table 102 is abbreviated to all counselors who have been consulted more than once by the CRM counselor, namely existing patients and counselor candidates registered as potential clients based on recommendation or family history. Store personal information). In addition, the counseling customer information table 102 additionally stores information about the counselor or counselor candidate or less, information on the occasion when the counseling was performed, such as information about an existing patient, a recommendation path, and a family relationship.

The correlation tree table 104 stores information about associations among counselors in a tree form based on the information stored in the consultation customer information table 102. 3 shows an example of a customer correlation tree whose configuration information is stored in the correlation tree table 104. As shown, the customer correlation tree lists the counselors in the order in which the counselors are judged to be potential clients based on recommendations or family histories, or in the order registered in the counseling client information table 102, for each counselor. Information about the relationship between the two forms is added. Here, the existing patient, the potential customer, the person who has been consulted and the person who is not made may be displayed by differentiating the size of the color or the background figure.

Such correlation tree table 104 may be utilized to identify prospects that need to actively attract or attract new patient customers through consultation with a CRM counselor. In addition, the correlation tree table 104 is provided when the counseling contents registered in the counseling information table 100 are provided to the medical treatment terminals 60 and 62 or the counselor terminal 70, and the current medical treatment or consultation is performed. It can help to intuitively identify the relationship between a counselor who is present and another person, that is, a consultant who has already received or consulted.

The audience profile table 106 stores information about prospects that need to be actively attracted or attracted to new patient customers through consultation with a CRM counselor.

On the other hand, the identification information mapping table 108 stores mapping information between the patient identification information on the medical record stored in the medical information DB 20 and the counselor identification information on the counseling information stored in the counseling contents DB 30. The mapping information between the identification information is used to identify the counselor associated with the patient identification information when a consultation request related to the patient identification information is received together with the patient identification information from the medical treatment terminal 60, 62. Can be. In addition, the mapping information may be used to identify a patient associated with the counselor identification information when a medical record request associated with the counselor identification information is received from the counselor terminal 70 together with the counselor identification information.

4 illustrates an embodiment of a field configuration of the identification information mapping table 108. Each record in the identification information mapping table 108 stores fields representing patient personal information in the medical record DB 20, such as patient ID, social security number, name, and one or more telephone numbers. In addition, each record of the identification information mapping table 108 stores fields representing the person's personal information in the consultation contents DB 30, such as a name and one or more telephone numbers. In this way, by storing a plurality of fields for each of the patient identification information and the counselor identification information, the patient personal information in the medical record DB 20 is insufficient or the counselor personal information in the consultation contents DB 30 is registered. Even if present, the patient can be easily and reliably estimated from the patient identification information detected through the data packet sniffing at the medical terminal 60, 62, and the data packet sniffing at the counselor terminal 70. It is possible to easily and reliably estimate the patient associated with it from the detected patient identification information.

Referring back to Figure 2, in the customer care program, the main control unit 120 controls the overall operation of the program. In particular, the main controller 120 controls the counseling contents received from the counselor terminal 70 through the network interface 38 to be stored in the counseling contents DB 30 through the counseling information manager 122. In addition, the main control unit 120 is the consultation information, consultation customer information registered in the consultation content DB 30, information about the prospective target audience through the network interface 38 for the treatment terminal (60, 62) or It is controlled to be provided to the counselor terminal 70. Each information provided to the medical treatment terminals 60 and 62 or the counselor terminal 70 may be provided according to a unique display format on a web basis.

The counseling information manager 122 registers the counseling contents received from the counselor terminal 70 in the counseling information table 100 under the control of the main controller 120. At this time, the consultation customer information about each consultation content is additionally registered in the consultation customer information table 102. The registration of the consultation customer information may be automatically performed at the time of consultation content registration, or batched by an agent or a system operator. Work can be done or supplemented. The counseling information manager 122 may modify or delete counseling information registered in the counseling information table 100.

The correlation tree generation unit 124 generates tree information about an association between counselors based on the consultation customer information stored in the consultation customer information table 102 and stores the tree information in the correlation tree table 104.

The promotional object extraction / management unit 126 refers to the consultation customer information table 102 and the correlation tree table 104 to identify potential customers who need to actively attract or attract new patient customers through consultation with a CRM counselor. Extract and store in audience profile table 106.

The mapping information manager 128 generates mapping information between the patient identification information stored in the consultation customer information table 102 and the patient identification information regarding the medical record stored in the medical information DB 20 and identifies the mapping information 108. Store in Here, the patient identification information regarding the medical record stored in the medical information DB 20 is extracted from the medical information DB 20 in the form of an Excel file periodically or aperiodically by the system operator, and is then transferred to the mapping information management unit 128. Can be registered. Meanwhile, the counselor identification information may be additionally registered in real time whenever counselors are newly registered.

As described above, on the basis of the identification information mapping table 108, medical records 60 and 62 may be displayed together with medical records and consultation information for patients having CRM consultation information. In addition, the counselor terminal 70 may be displayed together with the medical record and the consultation information for the patient customer existing existing medical records.

5A and 5B show examples of a manner in which medical records and counseling information are displayed together.

In the embodiment of FIG. 5A, the first display window 170a in which the consultation contents are displayed on the counselor terminal 70 and the second display window 170b in which the patient medical record is displayed are separately included in the dual monitor of the counselor terminal 70. Is displayed on the monitor. Similarly, the third display window 160a in which the patient medical record is displayed in the medical treatment terminal 60 and the fourth display window 160b in which the consultation contents are displayed are displayed on separate monitors in the dual monitor of the medical treatment terminal 60. Can be.

In the embodiment of FIG. 5B, the first display window 170a on which the counseling contents are displayed on the counselor terminal 70 and the second display window 170b on which the patient medical record is displayed are selectively displayed on a single monitor of the counselor terminal 70. It is implemented by windows that are displayed or displayed with different areas. Similarly, the third display window 160a in which the medical record of the patient is displayed in the medical treatment terminal 60 and the fourth display window 160b in which the consultation contents are displayed are selectively displayed or displayed on a single monitor of the medical treatment terminal 60. It may be implemented with windows displayed differently.

6 and 7, the operation of the medical information system of FIG. 1 will be described in more detail.

6 shows the operation of the consultation terminal agent program.

When counseling marketing is performed on a prospective customer registered in the prospective customer profile 106 as a marketing target, the CRM counselor executes a customer care program through the counselor terminal 70. The customer management program may be installed in the counselor terminal 70 or may be executed in the CRM server 32 so that only U / I and data may be provided to the counselor terminal 70. For example, the customer management program may be built on a web basis and implemented based on client scripts and server scripts in web documents provided by the CRM server 32. When the customer management program is executed and the counselor identification information is input or one of the counselor list is selected, the counseling contents of the counselor are called from the counseling information table 100 and displayed on the first display window 170a (step 200). .

The counseling terminal agent program 70a executed in the counselor terminal 70 detects the counselor identification information by sniffing data packets that the counselor terminal 60 transmits to or receives from the server system 10. (Step 202).

Subsequently, the agent program 70a compares the detected counselor identification information with the counselor identification information detected immediately before, so that the counselor related to the counseling content displayed on the first display window 170a is the counselor who was first inquired after execution of the customer management program. In step 204, it is determined whether the counseling marketing for the existing counselor is ended and the counseling is newly started.

If it is determined in step 204 that the previously detected client identification information is still maintained, the agent program 70a returns the process to step 202 and attempts data packet sniffing and detection of the client identification information again. On the other hand, if it is determined in step 204 that the detected counselor identification information is different from the previous, consultation with the new counselor has been started, the agent program 70a deactivates the second display window 170b to record the currently displayed medical record. Erase from the screen (step 206).

In step 208, the agent program 70a requests the CRM server 32 to inquire a medical record corresponding to the detected counselor identification information. In response to this request, the CRM server 32 checks the patient identification information mapped to the consultant identification information with reference to the identification information mapping table 108. If the patient identification information mapped to the consultant identification information exists, the mapping information management unit 128 of the CRM server 32 transmits the patient identification information to the agent program 70a of the counselor terminal 70, and the agent program 70a. Requires the medical record management server 22 to provide a medical record for the patient. Accordingly, the medical record management server 22 reads an existing medical record for the counselor from the medical record DB 220 and transmits the medical record to the counselor terminal 70.

Upon receiving the medical record data (step 210), the counselor terminal 70 activates the second display window 170b and displays the medical record for the counselor on the second display window 170b (step 212). Accordingly, the medical record and the counseling contents for the counselor having the medical history are displayed together in the counselor terminal 70, and the counselor can proceed with the consultation while referring to the medical record of the patient.

In the counseling process for the counselor, guidance and appointments for the hospital's medical services and ongoing events can be conducted. Then, a request for a family history or a request for an introduction to another potential client having a similar illness or physical discomfort may be made, and all the contents of the consultation are recorded through the counselor terminal 70.

On the other hand, when receiving a notification from the CRM server 32 that there is no medical record data for the consultant in step 210, the agent program 70a returns the process to step 212 to detect data packet sniffing and detection of the consultant identification information. Try again and prepare for the next counselor.

Unless the customer management program is terminated, steps 202 to 212 are repeatedly performed. On the other hand, when the customer care program ends (step 214), the agent program 70a stops data packet sniffing and waits in the sleep mode until the customer care program is restarted.

Figure 7 shows the operation of the medical terminal agent program.

First, the doctor who prepares the medical record executes the electronic chart program through the terminal 60 of the medical treatment before starting the medical treatment for the patient to be treated. The electronic chart program may be installed in the medical care terminal 60, or may be executed in the medical record management server 22 to provide only the U / I and data to the medical care terminal 60. For example, the electronic chart program may be built on a web basis and implemented based on client scripts and server scripts in a web document provided by the medical record management server 22. When the electronic chart program is executed and the patient identification information is input, the medical record for the patient is called from the medical record DB 20 and displayed on the third display window 160a (step 250).

The medical treatment terminal agent program 60a executed in the medical treatment terminal 60 receives the patient identification information by sniffing data packets that the medical treatment terminal 60 transmits to or receives from the server system 10. In operation 252, the detection is performed.

Subsequently, the agent program 60a compares the detected patient identification information with the patient identification information detected immediately before, so that the patient related to the medical record displayed on the third display window 160a is the patient who was first inquired after the execution of the electronic chart program. In operation 254, it is determined whether the treatment for the existing patient is terminated and the patient is newly started.

If it is determined in step 254 that the previously detected patient identification information is still maintained, the agent program 60a returns the process to step 252 and attempts data packet sniffing and patient identification information again. On the other hand, if it is determined in step 254 that the detected patient identification information is different from the previous, the medical treatment for the new patient has been started, the agent program 60a deactivates the fourth display window 160b to display the currently displayed consultation contents. Erase from the screen (step 256).

In step 258, the agent program 60a requests the CRM server 32 to query the consultation contents corresponding to the detected patient identification information. In response to this request, the CRM server 32 confirms the consultant identification information mapped to the patient identification information by referring to the identification information mapping table 108. The counseling information manager 122 of the CRM server 32 reads counseling content data corresponding to the identified counselor identification information from the counseling information table 100 and transmits the counseling content data to the terminal 60 for medical treatment.

When the consultation content data is received (operation 260), the medical care provider 60 activates the fourth display window 160b and displays the consultation content about the patient on the fourth display window 160b (operation 262). Accordingly, the medical record and the consultation contents of the patient to be treated are displayed together in the terminal 60 of the treatment, and the doctor can perform the treatment while referring to the contents of the consultation with the CRM counselor. On the other hand, if a notification is received that there is no consultation content data for the patient in step 260, the agent program 60a returns the process to step 252 and attempts to detect data packet sniffing and patient identification information again to the next patient. Be prepared for medical care.

As long as the electronic chart program is not terminated, steps 252 to 262 are repeatedly performed. On the other hand, when the electronic chart program ends (step 264), the agent program 60a stops data packet sniffing and waits in the sleep mode until the electronic chart program is restarted.

8 illustrates a medical information system and a network environment thereof according to another embodiment of the present invention. In the embodiment shown in FIG. 1, the sniffing of data packets was executed by the agent programs 60a, 62a, 70a installed and executed in the client terminals 60, 62, 70, but in the embodiment of FIG. Sniffing of data packets is implemented by a sniffing program provided in the server system 10. Since other features of the embodiment shown in FIG. 8 are similar to the embodiment shown in FIG. 1, duplicate description thereof will be omitted.

While the present invention has been particularly shown and described with reference to exemplary embodiments thereof, it is to be understood that the invention is not limited to the disclosed embodiments, but, on the contrary, is intended to cover various modifications and equivalent arrangements included within the spirit and scope of the invention.

For example, in the identification information mapping table illustrated in FIG. 4, the field configuration may be arbitrarily changed. For example, unlike the medical record DB, only a part of the social security number may be used in the identification information mapping table. In the process of generating the identification information mapping table, the patient identification information recorded in the medical record DB and the counselor identification information stored in the counseling contents DB can be compared to confirm the association between the two. However, once the association information is confirmed, In addition to the identification information mapping table, only some key fields required by each DB may be recorded. On the other hand, the system may be operated by configuring the identification information mapping table as a single field or directly comparing the medical record DB and the consultation contents DB without maintaining the identification information mapping table.

Therefore, the embodiments described above are to be understood in all respects as illustrative and not restrictive. The scope of the present invention is defined by the appended claims rather than the detailed description and all changes or modifications derived from the meaning and scope of the claims and their equivalents are to be construed as being included within the scope of the present invention do.

60a, 62a, 70a: Sniffing and Screen Activation Agent Program
900a: Sniffing Program

Claims (12)

A medical terminal for inputting and displaying a medical record of a patient;
A consultation terminal for inputting and displaying consultation contents about the patient and the potential customer;
A medical record management server interlocked with the electronic medical record database for storing the medical record and providing the medical record to a plurality of clients including the medical terminal;
It is linked to a consultation contents database for storing the consultation contents, provides the plurality of clients with the consultation contents stored in the consultation contents database, and identifies the patient identification information regarding the medical record and the counselor regarding the consultation contents. CRM server for generating and maintaining mapping information between the information and
The patient duty associated with the patient identification information detected from the data packet transmitted and received by the counseling terminal when the counseling information is displayed on the first display window in the counseling terminal and mapped to the counselor identification information. Records are read from the electronic medical record database and displayed on a second display window, and when the medical record is displayed on a third display window, the patient terminal detects patient identification information from data packets transmitted and received by the medical terminal. A display control program for causing the consultation contents associated with the consultant identification information mapped to the patient identification information to be read from the consultation contents database and displayed on a fourth display window;
Medical information system having a. The method of claim 1, wherein the display control program
The patient, which is executed in the consultation terminal, detects and transmits the consultant identification information to the CRM server, receives the patient identification information mapped to the consultant identification information from the CRM server, and the patient is associated with the patient identification information. A counseling terminal agent program for requesting a medical record from the medical record management server;
A medical terminal agent program executed in the medical terminal, the medical terminal agent program requesting to detect the patient identification information and to transmit it to the CRM server to provide the consultation contents associated with the counselor identification information mapped to the patient identification information;
Medical information system comprising a. The medical information system according to claim 1, wherein the display control program is loaded and executed on the medical record management server side. The method according to claim 2 or 3, wherein the CRM server
And a mapping information table for storing the mapping information to identify the patient corresponding to the consultant identification information and the consultant corresponding to the patient identification information based on the mapping information. The medical information system of claim 2 or 3, wherein the mapping information is stored in the consultation contents database. The method according to claim 1,
The first display window and the second display window are implemented on a single display unit in the consultation terminal,
And the third display window and the fourth display window are implemented on a single display unit in the medical terminal. The method according to claim 1,
The first display window and the second display window are separately implemented in the first and second display units in the consultation terminal,
And the third display window and the fourth display window are separately implemented in the third and fourth display units in the medical terminal. A medical terminal for inputting and displaying a medical record of a patient, an electronic medical record database for storing the medical record, and a medical record management server for providing the medical record to a plurality of clients including the medical terminal; In the medical information system provided, the medical information providing method for managing the consultation content for the patient and the potential customer and to display the medical record and the consultation content to each of the plurality of clients,
A counseling terminal for inputting and displaying the counseling contents, a counseling contents database for storing the counseling contents, and a CRM server for providing the counseling contents to the plurality of clients; Generating mapping information between patient identification information on the medical record in the electronic medical record database and counselor identification information on the consultation content in the consultation database;
Executing a display control program module at the medical terminal and the consultation terminal or the medical record management server;
When the contents of the consultation are displayed in the consultation terminal, the display control program module detects the person identification information from a data packet transmitted and received by the consultation terminal and transmits the information to the CRM server, and the CRM server maps the mapping information. Providing the patient identification information associated with the consultant identification information to the display control program module with reference to the display control program module, wherein the display control program module transmits the patient medical record corresponding to the patient identification information to the consultation terminal. Requesting a recording management server to display on the consultation terminal; And
When the medical record is displayed on the medical terminal, the display control program module detects the patient identification information from a data packet transmitted and received by the medical terminal and transmits the patient identification information to the CRM server, and the CRM server transmits the mapping information. Confirming the consultant identification information associated with the patient identification information with reference to and transmitting the consultation contents corresponding to the consultant identification information to the medical terminal for display;
Medical information providing method comprising a. The method of claim 8, wherein the display control program module is executed in each of the consultation terminal and the medical treatment terminal. The method of claim 9, wherein the medical record management server and the CRM server are provided in the same physical server, and the display control program module is executed in the physical server. It is installed in a medical information server having an electronic medical record database for storing a medical record of a patient or loaded into a separate server linked to the medical information server and executed to provide counseling services to the patient and potential customers. As a customer care program,
(a) a function of generating a consultation database for storing consultation contents of the patient and the potential customer, separately from the electronic medical records database;
(b) generating mapping information between the patient identification information on the medical record in the electronic medical record database and the counselor identification information on the consultation content in the consultation content database;
(c) identifying the patient corresponding to the consultant identification information with reference to the mapping information based on the consultant identification information detected from the data packet transmitted and received by the consultation terminal when the consultation contents are displayed in the consultation terminal; A function of causing the checked medical record to be read from the electronic medical record database and displayed; And
(d) When the medical record is displayed in the medical terminal, referring to the mapping information based on the patient identification information detected from the data packet transmitted and received by the medical terminal, the patient corresponding to the patient identification information is identified. A function of causing the consultation contents of the identified counselors to be read from the consultation contents database and displayed;
Computer-readable recording medium that records the customer care program to implement the. The method according to claim 11, wherein the (a) function
(a1) a function of providing a counseling terminal agent program for detecting the counselor identification information from data packets transmitted and received by the counseling terminal to the counseling terminal; And
(a2) a function of allowing a medical terminal agent program for detecting the patient identification information from data packets transmitted and received by the medical terminal to be installed in the medical terminal;
/ RTI >
In performing the function (c), the counselor identification information is received from the counseling terminal agent program.
In performing the function (d), a computer-readable recording medium recording a customer management program that receives the patient identification information from the medical terminal agent program.

Images