KR20090001966A - Method for operating customer management and service related to emr system - Google Patents

Abstract

A method for operating customer management related to an electronic medical record(EMR) system is provided to enable a hospital to manage a customer using an EMR system. A method for operating customer management related to an electronic medical record(EMR) system comprises the following steps. A method for operating medical examination information related to an EMR system comprises the following steps. A medical examination server located in a public health care center receives a use request signal of a medical examination application and performs a user authorization process using user login information. The medical examination server transmits a web page including at least one of [customer management] menu(300), [medical examination administration] menu(400), [reservation administration] menu(500), [customer counseling administration] menu(600), [public relation management] menu(700), and[analysis] menu(800) to an administrator's terminal.

Description

How to manage customer service and customer service linked with ERM system {METHOD FOR OPERATING CUSTOMER MANAGEMENT AND SERVICE RELATED TO EMR SYSTEM}

1 is an exemplary view of an information communication system to which the present invention is applied.

Figure 2 is a block diagram of the health management server to which the present invention is applied.

3 is an exemplary view of a login page for accessing a health management application providing a customer management and customer service operating method associated with an EMR system according to the present invention.

Figure 4 is an example of a web page of the hospital management application provided in the customer management and customer service operating method associated with the EMR system according to the present invention.

5 to 13 is an exemplary view of a web page of the hospital management application for explaining the console menu according to the present invention.

14 to 17 is an exemplary view of a web page of the hospital management application for explaining the customer care menu according to the present invention.

18 to 24 is an exemplary view of a web page of the hospital management application for explaining the health management menu according to the present invention.

25 to 30 is an exemplary view of a web page of the hospital management application for explaining the reservation management menu according to the present invention.

31 and 32 is an example of a web page of the hospital management application for explaining the customer consultation management menu according to the present invention.

33 to 39 is an exemplary view of a web page of the hospital management application for explaining the promotional management menu according to the present invention.

40 to 48 is an exemplary view of a web page of the hospital management application for explaining the analysis menu according to the present invention.

49 to 52 is an exemplary view of a web page of the hospital management application for explaining the administrator menu according to the present invention.

The present invention relates to a customer management and customer service operation method linked to the EMR system, and linked to the EMR system that enables efficient customer response and customer management in connection with the EMR and MIS of the hospital in a health examination center independent from the hospital Management and customer service operations.

In recent years, medical centers are being actively opened to separate medical centers that are growing according to the development of medical services and perform their own specialized medical services.

In particular, active customer-facing medical services such as health check-up centers are established and operated in areas where customers can easily access.A large part of the medical services of the branched health check-up centers are based on the hospital medical information of each customer. In many cases, however, the electronic information recording system of the actual health check-up center is not linked to the medical information of the hospital, so when attracting health check-up customers, new medical records are required each time, and efficient customer response to each check-up customer is achieved. There is a difficult problem.

The present invention is to solve the above problems, the purpose of the customer management and customers linked to the EMR system that enables efficient customer response and customer management in conjunction with the EMR and MIS of the hospital in a health check-in center independent from the hospital It is to provide a service operation method.

Customer management and customer service operation method associated with the EMR system according to an aspect of the present invention for achieving the above object, (a) the use of the health care management application made by the health care server through the user terminal in the health examination center; Receiving a request signal; (b) receiving login information of a user to which the health management server is connected to perform a user authentication procedure; (c) the health management server is a user terminal authenticated as a counselor or administrator of the health examination center by the authentication procedure, [customer management] menu 300, [health management] menu 400, [reservation management] menu. 500, transmitting a web page for selecting at least one of a [customer counseling management] menu 600, a [public relations management] menu 700, and an analysis menu 800; (d) When the [customer management] menu 300 is selected from the user terminal, the health management server displays a customer management web page that can process information and new registration of individual and corporate customers for the health examination service. Transmitting to a corresponding user terminal; (e) if the [health management] menu 400 is selected from the user terminal, transmitting the health management web page for managing the health results of the individual customer and the corporate customer to the corresponding user terminal; (f) When the [Reservation Management] menu 500 is selected from the user terminal, the reservation management status, the registration status, and the result consultation reservation status related to the reservation reservation can be viewed and modified by various conditions. Transmitting a management web page to a corresponding user terminal; (g) When the [customer consultation management] menu 600 is selected from the user terminal, the health management server transmits a customer consultation management web page to handle the reservation consultation of the individual customer and the corporate customer to the corresponding user terminal. step; (h) When the [public information management] menu 700 is selected from the user terminal, the health management server generates a publicity and recommendation campaign using email or SMS to display a public relations management web page that supports public relations promotion of the health examination service. Transmitting to a corresponding user terminal; And (i) if the [analysis] menu 800 is selected from the user terminal, transmitting the analysis web page to the corresponding user terminal, which provides an analysis result related to CRM operation of the health examination service, by the health care server; Characterized in that it comprises a.

Preferably, the health management server, according to the selection of the user terminal for the [customer management] menu 300, the customer information to display the customer's information, accept the customer's inquiries, register outpatient and health check-up reservation [Customer Information] menu 310 that provides a web page, the customer information web page, the customer information screen for viewing and modifying the customer's detailed information, VIP information and referrer information, and the customer's health examination center and Characterized in that consists of a customer history information screen that can query the past history for the present application.

More preferably, the customer information screen, the [customer basic information] menu 312 to query the basic information of the customer, the [customer information] menu 322 to query the detailed information of the customer, the customer At least one of the [VIP information] menu 332 for querying the VIP information of, [Recommended information] menu 342 for querying the recommender information of the customer is provided.

More preferably, the customer information screen, [New Inquiry] menu 313 is provided so that the counselor can record the new consultation content for the customer in the customer management DB, the counselor corresponding to the request of the customer [Outpatient medical reservation] menu 314, which is provided to register a customer as an outpatient of the hospital, is provided to enable the counselor to register the customer as a medical examiner of the health examination center at the request of the customer. At least one of the [composite health reservation] menu 315 is provided.

More preferably, according to the selection of the user terminal for the [customer management] menu 300, the health management server provides a [customer grade] menu for providing a customer grade web page for viewing each customer by grade. 360) is provided, and the rating of the customer is set based on at least one of the building cost, job, income, building program, recommended number of people, internal customer status, the number of building.

More preferably, the health management server provides a result analysis web page that can query the health results of each customer according to a variety of query conditions, according to the user terminal selection of the [health management] menu 400 [Result Analysis] menu [410] and [Reaper List] menu providing a ripper web page for selecting whether the patient is outpatient, inpatient, or other hospital through the EMR server 30. 420, a clinic list menu 430 that provides a clinic web page for searching a result of a customer corresponding to a specialized health checkup package, and health risk factors before or during the checkup. [Alarm List] menu 440, which provides an alarm web page to search the results of the customer corresponding to the case found, and a retest with blood tests among customers who need to be retested. [Blood Reexamination] menu (450) that provides a blood reexamination web page to retrieve the results for customers in need, and the results for customers who need reexamination except blood tests among customers who need reexamination. At least one of the [non-blood reexamination] menu 460 for providing a non-blood re-examination web page is characterized in that the user is provided.

More preferably, in accordance with the user terminal selection on the [reservation management] menu 500, the health management server, the health care reservation management web page that allows the user to look up and check the status of the medical examination reservation by entering the inquiry condition Providing the [scheduled reservation management] menu 510, if the user enters a search date through the booking reservation search screen 511, the corresponding management server is the date and the date after including the corresponding in the reservation management DB Extracts information about all reservation packages of the reservation package and displays the information on the inquiry period reservation status screen 512, the inquiry date reservation status screen 513, and the detailed inspection status screen 514.

More preferably, the inquiry period reservation status screen 512 displays the entire reservation package in the form of a calendar for 60 days based on the inquiry date, and the inquiry date reservation screen 513 indicates the reservation package existing at the inquiry date. Is displayed by time zone, and the detailed inspection status screen 514 is characterized in that the reservation status of the true ultrasound examination and the specific examination existing on the inquiry date is displayed.

More preferably, according to the selection of the user terminal for the [reservation management] menu 500, the health management server daily reservation status web that can query the reservation registration status based on a specific inquiry date and a specific inquiry time [Special Status (Daily)] menu that provides a page (520) and [Special Specific Tests] Specific Specific Tests on the basis of reservation time / date or laboratory Inspection Management] menu 530, [ROOM Capa Management] menu 540 that provides a room status management web page that can be used to view the VIP room usage status, and various judgment consultation status can be inquired At least one of the [decision reservation] menu 550 for providing a decision reservation web page is provided.

More preferably, the health management server is a consultation status web that can query the current progress of consultation of each general customer or corporate customer according to the selection of the user terminal for the [customer counseling management] menu 600 It is characterized by providing a page.

More preferably, the health management server is provided to register a promotion group according to the user terminal selection of the [public relations management] menu 700 and to the customers belonging to the promotion group for the selected promotion group. It provides a [group setting] menu 710 that provides a group setting web page for viewing promotional information about the user, the user selects one of a plurality of promotional groups through the promotional group list screen 711 If so, the corresponding management server is characterized in that to display on the promotional group details information screen 712 information about the customers belonging to the selected promotional group in the PR management DB.

More preferably, the promotional group is classified according to customer characteristics so that the specialized promotion can be efficiently carried out at the time of promotion, and is managed in a tree structure.

More preferably, according to the selection of the user terminal for the [public information management] menu 700, the health management server in a one-off when performing a promotional promotion for the health check-up service each customer through a promotional email or promotional SMS message It is characterized in that to further provide a web page configured to carry out a promotional promotion.

More preferably, the promotional e-mail or the promotional SMS message is characterized in that it is possible to collectively send to the customers in the promotional group by designating a promotional group classified by characteristics.

More preferably, in accordance with the selection of the user terminal for the [public information management] menu 700, the health management server, when the promotion promotion for the health check-up service, periodically characterized through a promotional email or promotional SMS message It is characterized in that it provides a further web page configured to proceed with the targeted promotional promotion to the targeted customers.

More preferably, the user selects a promotion group to carry out the promotion through the target setting menu 743 on the promotion execution information setting screen 742, creates contents to be included in the promotion through the contents setting menu 744, and schedules The setting menu 745 selects a time when the corresponding promotion proceeds, and the schedule setting is characterized in that trigger setting is possible by periodic automatic sending or non-periodic temporary sending for the selected specialized promotional group.

More preferably, according to the user terminal's selection of the [analysis] menu 800, the health management server may allow the administrator to inquire about the cancellation rate and cancellation type for the reservation cancellation status for the health examination service. The [Cancel Reservation Analysis] menu (810) providing a configured reservation cancellation analysis web page, and the Client Registration Status Analysis web page configured to allow the administrator to search the status of customer registration by various classifications on the customer registration status for the health check-up service. It provides the [Customer Registration Status Analysis] menu (820) and the customer region analysis web page configured to allow the administrator to search detailed customer region status by various regional classifications regarding the status of each customer's regional information. [Customer Region Analysis] menu (830), and the manager makes a reservation at a glance about the status of the reservation application for the medical examination service [Reservation request analysis] menu 840 which provides a reservation application analysis web page configured to view listeners and reservation request channel types, and a reservation failure rate analysis web configured to allow administrators to query the status of reservation default for health check services. [Book Default Analysis] menu (850) that provides a page, and [Reservation booking analysis web page configured to provide the administrator to view the home visit reservation and the corresponding reservation status for the home visit reservation status for health check service [ Analyze appointment schedule] menu 870, the administrator can query the status of the SMS sent according to the various notifications and promotions through the SMS of the health check-up service and the customer notification service through the SMS according to the preparation and completion of the health check-up service Provide an administrator with at least one of the SMS Analysis menus 870 that provide an SMS analytics web page configured to And that is characterized.

More preferably, the CRM groups are managed in a tree structure.

Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the accompanying drawings.

1 is an exemplary view of an information communication system to which the present invention is applied.

As shown in the drawings, the system to which the customer management and customer service operating method associated with the EMR system according to the present invention is applied is independent of the EMR server 30 of the present application, the MIS server 40 of the present application, and the present application. A health care management server 10 of a health examination center in operation, a counselor PC 21, a manager PC 22, and a medical staff PC 23 which access the health care management server 10 to input and query health care management information; , The web server 70 in which the homepage of the health examination center is operated, and the SMS server 50 and the mail server 60 for the promotion promotion made in the health care server 10.

That is, the health management server 10 of the health check-up center receives and uses the EMR (electronic medical record system) information of a hospital operated separately from the health check-up center. The medical history and health record of the patient are connected with the electronically documented EMR server 30.

In this EMR information, all medical records of patients, such as medical history, medical history, health record, family history, disease code, time of visit, clinic, type of abnormality, and reservation history, are digitalized in text and image.

In addition, the health management server 10 of the health check-up center is used to receive the management information system (MIS) information of the hospital that is operated separately from the health check-up center, for this purpose MIS server that manages the management information of the hospital It is connected with 40.

As described above, the health management server 10 connected to the EMR server 30 and the MIS server 40 of the hospital is operated in a health examination center independently operated by a hospital, and a plurality of counselor PCs 21 and manager PCs. Allow the connection of the 22 and the medical staff PC 23 to support the recording of the information made through the corresponding PCs 21, 22, and 23, provide the information to be viewed, and analyze the managed information to analyze the information. To provide.

In addition, the health management server 10 is connected to the web server 70 operating the health examination center homepage where the customer access to the health examination center is connected to receive various reservation information, consultation information, etc. and transmit the result. do.

In addition, the health management server 10 generates a promotional campaign which is a public relations management function for the continuous health check of the customer and sends an email or SMS through the SMS server 50 or the mail server 60, and also of the customer The notification message according to the medical examination reservation may be transmitted through the SMS server 50 or the mail server 60. Such promotional campaigns will be described in more detail in the related art below.

The health management server 10 described above with reference to FIG. 2 will be described in more detail as follows.

The health management server 10 is configured such that the counselor PC 21, the manager PC 22, and the medical staff PC 23 can access the health examination information management application by accessing them through an internal network of the health examination center. As shown in the drawing, the CPU 11 includes a central processing unit 11, a data storage device 12, an external interface 13, an operating system 14, a memory 15, and a display device not shown in the drawing.

The central processing unit 11 must be able to perform a large number of mathematical calculations and examine a database when exchanging a large amount of work and mutual information. In general, an Intel 100MHz P54C, a Motorola 120MHz PowerPC604 or a Sun Microsystems 166MHz Ultra It is preferably a central processing unit of the SPARC-1 series or higher, and is operated by a separate operating system 14, for example, Microsoft's Windows Server 2003 (MS Windoe Server 2003). It is driven by at least 4GB of memory 15.

The external interface 13 provides a connection environment of the counselor PC 21, the manager PC 22, and the medical staff PC 23, and also the EMR server 30, the MIS server 40, It is connected to the web server 70 to enable data interworking and data transmission with the SMS server 50 and the mail server 60.

The data storage device 12 is a member DB for managing information of members (agents, managers, medical staff, etc.) utilizing the integrated customer health examination information provided by the health care management server in the health examination center and the corresponding health Consultation with the customer management DB that manages the customer information managed in the examination center, the reservation management DB that manages the reservation status of the health examination in the relevant health examination center, and the health management DB that manages the results of the health examination of the relevant health examination center. It includes a customer counseling management DB that manages the details, a PR management DB that manages the health checkup promotion, an analysis DB that analyzes and manages the operation status of the health checkup center, and an administrator DB that manages the agent's work history. It is used to create and manage the DBs by database management software such as data software.

The customer management DB includes a customer information DB, corporate customer information DB, customer rating DB, customer classification DB, construction date DB.

The reservation management DB includes the reservation management information DB, reservation status information DB, special inspection management information DB, room capa information DB, judgment reservation information DB, reservation consultation status information DB, reservation registration status information DB, result consultation It includes status information DB, reservation change status information DB, reservation default status information DB.

The health management DB includes a result analysis information DB, a referrer list information DB, a clinic list information DB, an alarm list information DB, a blood retest list information DB, and a non-blood retest list information DB. .

The promotion management DB includes a group setting information DB, an email sending information DB, a promotion setting information DB, a promotion search information DB.

The analysis DB includes reservation analysis information DB, reservation default rate analysis information DB, re-visit reservation analysis information DB, reservation cancellation analysis information DB.

The manager DB includes a reservation service information DB, courier service undelivered information DB, courier service information DB, unprocessed D-7 call information DB, unprocessed D-3 call information DB, unprocessed alarm information DB, unprocessed R-1 call information DB, Jaejin Post Includes information DB, consultation counseling information DB, counseling information DB, group / user management information DB, code management information DB.

On the other hand, the counselor PC (21), manager PC (22) and medical staff PC (23) is connected to the health care management server 10 by using a health examination center application provided according to the customer management of various health checkup centers The agent PC 21, the manager PC 22, and the medical staff PC 23 can display web contents as a computer device that can communicate with each other. A display device not shown in the drawings, including an internet browser having an Internet browser and a mobile phone capable of wireless Internet communication, a personal digital assistant (PDA) and an IMT2000, and a landline phone, as well as a personal computer such as a desktop computer, a notebook computer, and the like. , At least Pentium-class central processing unit, data storage, 64Mb or higher memory device, Windows 98 or higher operating system And there.

Referring to the overall flow of the present invention with reference to the drawings as follows.

First, the health care application provided by the health care management server 10 from the counselor PC 21, the manager PC 22, and the medical care staff PC 23 of the health checkup center to the health care management server 10 is provided with the corresponding health. When requesting membership registration for use in a medical examination center, the health management server 10 receives the member information including the user application utilization option information and access authentication information for each user, and receives the member information of the data storage device. While storing in a DB, a member registration step of a user who can use the health management application is performed by the member by providing a predetermined access module that can use the application to the access computer.

At this time, each member is assigned different login information according to his or her main work, and thus each member (an agent, manager, medical staff, etc.) is provided with a different menu screen after login.

For example, the agent is not able to see the Console menu or the Administrator menu, which will be described later.

Next, the health management server 10 uses the health management application service to use the health management application to perform data processing tasks in the various health check centers from the user terminals 21, 22, and 23 of the health check center. Receive the request signal.

Referring to the drawings, FIG. 3 is an exemplary view of a login page for accessing a health management application that provides a customer management and customer service operating method associated with an EMR system according to the present invention, and FIG. Is an example of a web page of a hospital management application provided in a method of operating a customer care and customer service associated with an EMR system according to the present invention.

That is, when the user terminal 21, 22, 23 is connected through the Internet network, the health management server 10 transmits the login screen as shown in FIG. The login procedure is performed by receiving appropriate login information from the terminal through the Internet network. The access terminal that successfully performs the login procedure may access a web page implementing the customer management and customer service operating method associated with the EMR system according to the embodiment of the present invention as shown in FIG. 3.

At this time, as shown in Figure 3, the health management application provided by the customer management and customer service operating method associated with the EMR system according to the present invention provides ten menus, and these ten menus are the [console] menu. (200), [customer management] menu (300), [health management] menu (400), [reservation management] menu (500), [customer consultation management] menu (600), [public relations management] menu (700), It may be divided into an analysis menu 800 and an administrator menu 900.

In this case, the [console] menu 200 is a menu for managing an assigned job (Job) by a manager or an agent, and the [customer management] menu 300 receives customer information and a new inquiry consultation and reservation, and a customer. The menu for the integrated management of the reservation / health / consultation history of the, the [health management] menu 400 is a menu for managing the health results of individual customers and corporate customers, the [reservation management] menu 500 It is a menu that supports the convenient inquiry / change / cancellation of reservations by managing the list that can be inquired based on various conditions such as reservation consultation status, registration status, result consultation reservation status related to dry reservation, and the [Customer consultation management] menu ( 600) is a menu for managing a list that can query the progress, processing status in accordance with various conditions for inquiry consultation, the [public information management] menu 700 generates a campaign using email or SMS, campaign history , It is a menu for managing a campaign customer group, and the [analysis] menu 800 provides analysis results related to CRM operation such as reservation analysis, reservation cancellation analysis, customer registration status, reservation application analysis, agent analysis, and work task inquiry. The manager menu 900 is a menu for managing basic operation information such as user, user group, and customer information management.

On the other hand, as shown in Figure 5, the [console] menu 200 is [Reservation Service] menu 210, [Not Shipped] menu 220, [Shipping] menu 225, [D-7] menu 230, the [R-1] menu 240, the [return mail] menu 260, the [review counseling] menu 270, and the [consultation] menu 280, but the present invention is limited thereto. It doesn't happen.

In addition, as shown in FIG. 14, the [customer management] menu 300 may be subdivided into [customer information] menu 310, [company information] menu 350, and [customer grade] menu 360. However, the present invention is not limited thereto.

In addition, as shown in FIG. 18, the [health management] menu 400 includes [result analysis] menu 410, [refer list] menu 420, and [clinic list] menu ( 430, an alarm list menu 440, a blood retest list menu 450, and a non-blood retest list menu 460, but the present invention is not limited thereto.

In addition, as shown in FIG. 25, the [reservation management] menu 500 includes [reservation reservation management] menu 510, [reservation status (daily)] menu 520, and [special inspection management] menu 530. ), The [ROOM CAPA] menu 540, the [decision reservation] menu 550 and the [reservation search] menu 560 can be subdivided, but the present invention is not limited thereto.

In addition, as shown in FIG. 31, the [customer counseling management] menu 600 may be subdivided into a [general counseling] menu 610 and a [corporate counseling] menu 620, but the present invention is limited thereto. It is not.

In addition, as shown in FIG. 33, the [Publicity Management] menu 700 includes [Group Setting] menu 710, [E-mail sending] menu 720, [SMS sending] menu 730, [ Promotion settings] menu 740 and [promotion search] menu 750, but the present invention is not limited thereto.

In addition, as shown in FIG. 40, the [analysis] menu 800 includes [cancel reservation analysis] menu 810, [customer registration status analysis] menu 820, [customer region analysis] menu 830, The reservation request analysis menu 840, the reservation default analysis menu 850, the agent analysis menu 860, the re-scheduled reservation analysis menu 870 and the SMS analysis menu 880 However, the present invention is not limited thereto.

In addition, as shown in FIG. 49, the [administrator] menu 900 includes a [group / user management] menu 910, but the present invention is not limited thereto.

Hereinafter, the health check service management process through the health care application in the customer management and customer service operating method associated with the EMR system will be described using the respective menus.

First, the console related task will be described.

6A illustrates an example of a reservation service web page displayed when the [reservation service] menu 210 is selected from the web pages provided through the [console] menu 200 of the health management application according to the present invention.

That is, the reservation service web page is provided so that the member (counselor) who receives the health management application according to the present invention can input and register the reservation service, and also the unreserved reservation service (consultation progress, next consultation, Homepage reservation, home visit reservation) can be inquired and the contents of the consultation can be saved and the counselor can be changed.

In more detail, the counselor selects the [reservation task] menu 210, queries the current unprocessed reservation task list from the reservation management DB through the work list screen 211, and among the unreserved reservation task list. By selecting one reservation service, the reservation detail information screen 212 may determine the current state of the corresponding reservation service in detail.

The work list screen 211 displays information such as a check number, reservation classification, name, gender, phone number, mobile phone number, counseling date, hopeful date, and social status for each examinee extracted from the reservation management DB. The list can be output as Excel data.

At this time, in the reservation details screen 212, the agent selects the inquiry menu bar 218, the reservation information and the previous reservation history of the customer's health check, as well as the customer is provided from the EMR server 30 of the present application Detailed information can be inquired. Therefore, it is possible to immediately consult the customer information through the EMR information provided in the present application without having to input the new information of the customer every time.

As shown in FIG. 6A, the reservation information field in the reservation details screen 212 includes the examinee's number, recipient's name, gender, resident registration number, home phone number, work phone number, and cellular phone number for the corresponding recipient extracted from the reservation management DB. Information on the number, date and time of hope, examination program, date and time of consultation, e-mail, additional inspection items, contents of consultation, date of previous examination, program of previous examination, special items of transfer, additional inspection items of previous reservation registration, etc. are displayed.

In addition, as shown in Figure 6b, in the reservation history information screen 212, the reservation history column, the processing person (dedicated nurse), the processing task, the assignment date, the processing date, processing date for the corresponding patient extracted from the reservation management DB Information about is displayed.

In addition, as shown in Figure 6c, in the customer information column on the reservation details information screen 212, customer type, customer grade, death or not, name, visit number, social security number, date of birth, email, sex, telephone number, introducer , Referral address, courier address, medication, reservation information, social status, allergies, cancer information, spouse information is displayed.

Here, the counselor can select a specific counselor through the [change charges] menu 213 to take over the consultation service for the customer to another counselor. As shown in FIG. 6D, the counselor performing the task can be changed to another counselor, which is inputted by the administrator according to the taste of the customer and the skill of the counselor. The manager promptly proceeds smoothly. Allows you to check and modify

In addition, the counselor may complete the processing of the reservation consultation through the [counseling completed] menu 215 to be excluded from the unreserved reservation business, and may postpone the consultation service to the next consultation through the [next consultation] menu 216. have.

On the other hand, the counselor selects the [reservation service] menu 210, can record and save the new consultation contents through the reservation details screen 212, and complete the reservation consultation through the [consultation completed] menu 215 Through the [reservation registration] menu 217, it is possible to register the reservation generated during the consultation.

Next, FIG. 7A illustrates an example of an undelivered web page displayed when the [undelivered] menu 220 is selected among the web pages provided through the [console] menu 200 of the health management application according to the present invention.

In this case, the courier service is to send out the goods (medicaments, etc.) necessary for the health check to the customer in advance before the scheduled check-up date.

That is, the non-delivered web page is configured to inquire the undelivered courier non-delivery service of the counselor from the member (counselor) who is provided with the health management application according to the present invention and change the person in charge.

In more detail, the counselor selects the [undelivered] menu 220, inquires his unprocessed undelivered courier list from the reservation management DB through the courier undelivered list screen 221, and among the unprocessed undelivered courier list. By selecting one undelivered courier, the detailed information of the undelivered courier may be determined through the undelivered detailed information screen 222.

At this time, in the non-delivery detail information screen 222, the agent selects the inquiry menu bar 224 to inquire the customer's courier information and previous reservation history as well as detailed information of the customer provided from the EMR server 30 of the present application. You can do it. Therefore, without having to re-enter the customer's information every time, it is possible to immediately consult the customer information through the EMR information provided here.

Here, the counselor can select a specific counselor through the [change charge] menu 223 to take over the delivery service for the customer to another counselor. This is a matter that the administrator judges and inputs according to the skill of the counselor, and the manager can immediately check and correct the progress of the smooth delivery service.

Here, as shown in the drawing, all parcel delivery items are standardized as separate package parcel codes for each health examination package as shown in FIG. 7B, and a parcel delivery command is made through the parcel parcel codes and the parcel delivery records are stored. .

8 shows an example of a shipment web page displayed when the [Shipping] menu 225 is selected from the web pages provided through the [Console] menu 200 of the health management application according to the present invention.

In other words, the dispatch web page is configured to enable the counselor who is provided with the health management application according to the present invention to inquire his unprocessed parcel delivery service and change the contact person.

In more detail, the counselor selects the [Shipping] menu 225, inquires the current unprocessed shipping courier list from the reservation management DB through the courier shipping list screen 226, and among the processed shipping courier list. By selecting one shipment courier, the shipment detail information screen 227 may grasp the current state of the corresponding shipment courier in detail.

At this time, in the shipment detail information screen 227, the counselor selects the inquiry menu bar 229 so that the customer can receive information from the EMR server 30 as well as the courier information and previous reservation history of the customer. Detailed information can be inquired.

Here, the counselor can select a specific counselor through the [change charge] menu 228 to turn over the work for the customer to another counselor. This is a matter that the administrator judges and inputs according to the skill of the counselor, and the manager can immediately check and correct the progress of the smooth delivery service.

After the courier service has been processed, the contents of the work process are stored through the [confirmation] menu.

Next, FIG. 9 is a view of the D-7 business web page displayed when the [D-7] menu 230 is selected from the web pages provided through the [console] menu 200 of the health management application according to the present invention. An example is shown.

That is, the D-7 business web page is provided so that the member (counselor) who receives the health care management application according to the present invention can record and manage the contents of consultations contacted with the examinee of the checkup before the scheduled checkup date. It can be configured to change the counseling staff.

In more detail, the counselor selects the [D-7] menu 230, through the D-7 list screen 231 from the reservation management DB at the present time, the unprocessed D-7 consultation service to be handled Inquiry is confirmed, and the consultation with the examinee can be recorded on the D-7 detailed information screen 232.

In this case, the D-7 detailed information screen 232 is provided by the counselor by selecting the inquiry menu bar 234 is provided from the EMR server 30 as well as the reservation information and previous reservation history for the health check of the customer The customer's detailed information can be inquired. Therefore, it is possible to immediately consult the customer information through the EMR information provided in the present application without having to input the new information of the customer every time.

Here, the counselor can select a specific counselor through the [change charges] menu 233 to take over the consultation service for the customer to another counselor. This is a matter that the administrator judges and inputs according to the taste of the customer and the skill of the counselor, so that the manager can immediately check and correct the progress of the consultation.

In addition, the agent can store the corresponding D-7 consultation contents through the [Save consultation] menu 235, and can process the work through the pass through the [pass] menu 236, [Confirm] menu ( 237 may be processed as a check, and the package inspection item for the corresponding examinee may be inquired through the [PKG] menu 238.

In addition to conducting consultation with the examinee 7 days before the date of the medical examination and storing the contents of the consultation as the D-7 task, the consultation with the examinee 3 days before the date of the medical examination as a D-3 task and the consultation It is also possible to save the contents.

Therefore, by systematically notifying the customer of the reservation status through text messages or the like several times before the inspection reservation date, it is possible to prevent the customer departure and prevent the bankruptcy of the reservation.

Next, FIG. 10 is a view of the R-1 business web page displayed when the [R-1] menu 240 is selected from the web pages provided through the [console] menu 200 of the health management application according to the present invention. An example is shown.

That is, the R-1 business web page is provided so that the member (counselor) who receives the health care management application according to the present invention can record and manage the contents of counseling contact with the examinee after the checkup. It is configured to change the contact person.

In more detail, the counselor selects the [R-1] menu 240, through the R-1 list screen 241 from the reservation management DB at the current point of time to handle the unprocessed R-1 consultation service Inquiry is confirmed by the query, and the contents of the consultation with the examinee can be recorded on the R-1 detailed information screen 242.

In this case, the R-1 detailed information screen 242, the counselor selects the inquiry menu bar 244, the reservation information for the health checkup of the customer, as well as the detailed information of the customer provided from the EMR server 30 of the present application You can query. Therefore, it is possible to immediately consult the customer information through the EMR information provided in the present application without having to input the new information of the customer every time. In addition, since the consultation point is after the medical examination, the judgment information for the medical examination can be inquired together.

Here, the counselor can select a specific counselor through the [change charge] menu (243) to take over the consultation service for the customer to another counselor. This is a matter that the administrator judges and inputs according to the taste of the customer and the skill of the counselor, so that the manager can immediately check and correct the progress of the consultation.

In addition, the counselor may store the contents of the R-1 consultation through the [Save consultation] menu 245, and may process the work as confirmation through the [confirmation] menu 246.

Here, the actual result consultation confirmation message will be sent by SMS, but if there is no mobile number, it will be assigned to the console task as described above.

Therefore, it is possible to follow-up management that delivers post-mortem health recovery information and additional medical recommendations to customers after the examination through e-mail or telephone, thereby enhancing medical services and improving the image and reliability of the center.

Next, FIG. 11A illustrates an example of a re-postal mail web page displayed when the [re-postal mail] menu 260 is selected from the web pages provided through the [console] menu 200 of the health management application according to the present invention. will be.

In other words, the re-postal mail web page is provided so that the member (counselor) side receiving the key management application according to the present invention can input and store the re-mail information related to the re-mail, and also look up the unprocessed re-post mail service from the member side It is configured to output mail related documents.

In more detail, the counselor selects the [reposted mail] menu 260, inquires his unprocessed reposted mail work list from the reservation management DB through the reposted mail list screen 261, and displays the corresponding unresolved mail. By selecting one of the list of postal mail tasks from the list of tasks, the detailed information on the postal mail information screen 262 may determine the current status of the corresponding postal mail task.

In this case, the detailed information on the postal mail information screen 262, the agent selects the inquiry menu bar 264, the detailed recipients can send information about the postal mail to send the re-posted mail, and also reservation for the health check of the customer Information and previous reservation history, as well as detailed information of the customer provided from the EMR server 30 of the present application can be inquired. Therefore, it is possible to immediately consult the customer information through the EMR information provided in the present application without having to input the new information of the customer every time.

Here, the counselor may select a specific counselor through the [change charge] menu 263 to take over the consultation service for the customer to another counselor. This is a matter that the administrator judges and inputs according to the taste of the customer and the skill of the counselor, so that the manager can immediately check and correct the progress of the consultation.

In addition, the counselor can extract the medical history information as shown in FIG. 11D through the [original history] menu (265a) from the EMR server 30 of the present application to check the medical record of the examinee in the hospital, [ [Contents] The results of the results of the examination as shown in FIG. 11E through the menu (265b) can be extracted from the health management DB to check the health examination results of the corresponding examinee, and also through the [examination plan] menu (265c). 11F can be retrieved from the health management DB to check whether the patient is re-examination and the plan, and the personal characteristics as shown in FIG. 11G through the [personal characteristics] menu 265d. The personal characteristics of the corresponding examinee can be retrieved by extracting from the customer management DB, and additional consultation contents with the corresponding examinee can be stored through the [save] menu 265e.

Also, based on this, the user can output the vibration guide as shown in FIG. 11B through his / her output device (printer) through the [Output 1] menu 266a, and the [Output 2] menu 266b. Through the detailed examination information as shown in Figure 11c can be output. Such document output is composed of the formal document pattern combined with the personal information of the examinee (e.g., disaster plan, health history, history, personal characteristics, etc.).

Then, the task may be processed as a pass through the [pass] menu 236, and the task may be processed as a check through the [confirm] menu 237.

Next, FIG. 12A illustrates an example of a consultation counseling web page displayed when the [review counseling] menu 270 is selected from the web pages provided through the [console] menu 200 of the health care management application according to the present invention. will be.

In other words, the web page is provided to the member (counselor) side receiving the health management application according to the present invention to input and store the information on the counseling counseling, and also to look up the unprocessed counseling consultation on the member side It is configured to output consultation related documents.

In more detail, the counselor selects the [review counseling] menu 270, inquires the current unprocessed review counseling task list from the reservation management DB through the review counseling list screen 271, and the corresponding unresolved counseling counseling By selecting one of the task consultation counseling task list through the detail information screen 262, the current status of the counseling consultation task can be determined in detail.

In this case, when one of the examinees displayed on the consultation list screen 271 is selected, the consultation screen for inputting the consultation screen as shown in FIG. 12B is activated to record the contents of the consultation consultation for the examinee.

If the [reservation reservation] menu is selected here, a new reservation counseling screen as shown in FIG. 12C is activated, and a detailed medical examination reservation for the corresponding patient can be made and registered in the reservation management DB. At this time, the medical examination reservation is made through the medical examination program package as shown in FIG. 12E, and details can be added / deleted.

Here, the reservation process is the same for both visits and visits.

In addition, the information that the reservation process is completed is activated by a guide letter as shown in Figure 12d is provided so that the counselor can grasp at a glance, it can be sent to the e-mail of the attendees through the [e-mail] menu, [ Print] menu can be enclosed in the confirmation mail to the recipient.

In this case, the detailed information screening consultation screen 272, the counselor selects the inquiry menu bar 274 to look up the details of the examinee personal information for the consultation, and also the reservation information and transfer for the health check of the customer As well as the reservation history it is possible to query the detailed information of the customer provided from the EMR server 30 of the present application. Therefore, it is possible to immediately consult the customer information through the EMR information provided in the present application without having to input the new information of the customer every time.

Here, the counselor may select a specific counselor through the [change charge] menu 263 to take over the consultation service for the customer to another counselor. This is a matter that the administrator judges and inputs according to the taste of the customer and the skill of the counselor, so that the manager can immediately check and correct the progress of the consultation.

In addition, the counselor can query the examinee's re-examination and plan from the health care management DB through the [recovery plan] menu (275a), and the caregiver of the caregiver from the health care management DB through the [health care] menu (275b). The results of the medical examination can be inquired, and the medical records of the examinee can be checked from the EMR server 30 of the present institution through the [History of History] menu 275c, and through the [Personal Characteristics] menu 275d. The personal characteristics of the examinee can be inquired from the customer management DB, and the contents related to the consultation with the examinee through the [Save] menu 265e can be stored.

In addition, you can enter the new disaster reservation information generated during the consultation consultation through the [reservation reservation] menu (276a) to be stored in the reservation management DB and register it immediately. It can be output from the output device (printer), and the output of the test results can be output through the [Output 2] menu (276c), and the detailed test results after saving the test results through the [Output 3] menu (276d). You can output This document output is composed by combining the recipient's personal information (recovery plan, health history, history, personal characteristics, etc.) with new standardized consultation patterns.

And, if the current consultation is not easy through the [next consultation] menu (276e) is stored in the customer consultation management DB to postpone the consultation to the next (settable later) consultation, the [one year later] menu (278f) In the case of a disaster after one year through the customer consultation management DB to be reassigned after a year, and can be handled through the [confirmation] menu (278g).

Therefore, after the examination, abnormal findings can be notified to the customer of what needs to be reexamined, and the customer can be managed individually for smooth reexamination operation, ensuring the health of the customer and ensuring the reliability of the examination, increasing the number of examinations and additional examinations. Can be secured.

Next, FIG. 13 shows an example of a consultation web page displayed when the [consultation] menu 280 is selected from the web pages provided through the [console] menu 200 of the health management application according to the present invention.

That is, the consultation web page is provided so that a member (counselor) who receives the health management application according to the present invention can input and store consultation related work information.

In more detail, the counselor selects the [consultation] menu 280, inquires the current unprocessed counseling task list from the reservation management DB through the counseling list screen 281, and selects one of the unprocessed counseling task lists. By selecting the consultation service of the consultation through the detailed information screen 282 can determine in detail the current state of the consultation service.

At this time, the consultation details screen 282, the agent selects the inquiry menu bar (284) can query and record the current consultation content for the selected customer, and also can immediately query the past consultation history for the customer. In addition, the detailed information of the customer provided from the EMR server 30 of the present application can be inquired. Therefore, it is possible to immediately consult the customer information through the EMR information provided in the present application without having to input the new information of the customer every time.

Here, the counselor can select a specific counselor through the [change charge] menu (283) to take over the consultation service for the customer to another counselor. This is a matter that the administrator judges and inputs according to the taste of the customer and the skill of the counselor, so that the manager can immediately check and correct the progress of the consultation.

In addition, the counselor may store the currently recorded counseling contents in the customer counseling management DB through the [saving counseling] menu 285, and may process the work as confirmation through the [confirmation] menu 286.

Next, the customer management related tasks will be described.

FIG. 15A illustrates an example of a customer information web page displayed when the [customer information] menu 310 is selected from the web pages provided through the [customer management] menu 300 of the health management application according to the present invention.

In other words, the customer information web page allows the member (counselor) who is provided with the health care management application according to the present invention to search various information about the customer according to the inquiry condition and register / modify / view the customer related data. It is configured to be.

In more detail, when the counselor selects the [Customer Information] menu 310 and inputs a search condition through an inquiry screen as shown in FIG. 15B, the corresponding management server 10 matches in the customer management DB. The information about the customer is extracted and the customer information web page shown in FIG. 15A is generated and transmitted to the counselor.

In this case, the counselor may query the basic information of the customer through the [Customer Basic Information] menu 312 of the customer information screen 311 shown in FIG. 15A, and the customer information screen 311 shown in FIG. 15A. The detailed information of the customer may be inquired through the [customer detail information] menu 322 of FIG. 15 (see FIG. 15C), and the customer may be viewed through the [VIP information] menu 332 of the customer information screen 311 illustrated in FIG. 15A. VIP information may be inquired (see FIG. 15D), and the recommender information of the corresponding customer may be inquired through the [recommended information] menu 342 of the customer information screen 311 illustrated in FIG. 15A (FIG. 15E). Reference). Therefore, the counselor can search the customer's basic information, detailed information, VIP information, and recommender information by searching the customer once.

First, when the [customer basic information] menu 312 of the customer information screen 311 is selected, as shown in Figure 15a, the health management server 10 is the basic information about the retrieved customer from the customer management DB For example, information about customer type, VIP status, death status, name, medical number, social security number, gender, date of birth, email, telephone number, referrer, referrer, address, medication information, status, cancer status .

Here, the [new inquiry reception] menu 313 is provided so that the counselor can record new consultation contents for the customer in the customer management DB. As shown in FIG. 15F, information of a consultation question input to the corresponding customer is received and registered in the customer consultation management DB and assigned to a console task.

In addition, the [outpatient medical reservation] menu 314 is provided to enable the counselor to register the customer as an outpatient of the present application at the request of the corresponding customer. As shown in FIG. 15G, basic hospital medical appointment information input for the corresponding customer is transmitted to the EMR server 30 of the present application to be received and registered.

In addition, the [General Comprehensive Examination Reservation] menu 315 is provided to enable the counselor to register the customer as a medical checkup examiner of the health examination center at the request of the customer. As shown in FIG. 15H, basic medical examination application information input for the customer is received and registered in the reservation management DB.

In addition, the customer basic information may be modified through the [edit information] menu 316.

On the other hand, if the [customer information] menu 322 of the customer information screen 311 is selected, as shown in Figure 15c, the health management server 10 is detailed information about the retrieved customer from the customer management DB , For example, the preferred contact channel (home phone, work phone, mobile phone, email, etc.), SMS reception, email reception, job, job title, interest information, education, acquaintance information, average income, marital status, number of children, customer characteristics, Extract and display information on historical and customer grade information.

Here, the [New Inquiry] menu 323, [Outpatient medical reservation] menu 324, [General medical reservation] menu 325 and the customer detail information in the [Customer information] menu 322 are modified. Since the [edit information] menu 326 performs the same function as the [customer basic information] menu 312, description thereof is omitted.

On the other hand, if the [VIP information] menu 332 of the customer information screen 311 is selected, as shown in FIG. 15D, the health management server 10 is VIP information for the retrieved customer from the customer management DB, For example, information on the status of personnel affairs, economic affairs personnel affairs, and information on personnel affairs related to the headquarters / health examination center are extracted and displayed.

Here, the [New Inquiry] menu 333, [Outpatient medical reservation] menu 334, [General medical appointment reservation] menu 335 in the [VIP information] menu 332 and the customer's VIP information are modified. Since the [edit information] menu 336 performs the same function as the [customer basic information] menu 312, description thereof is omitted.

On the other hand, if the [recommender information] menu 342 of the customer information screen 311 is selected, as shown in FIG. 15E, the health management server 10 relates to the recommender for the searched customer from the customer management DB Extract and display information.

Here, in the [Recommended information] menu 342, [New Inquiry] menu 343, [Outpatient medical reservation] menu 344, [General medical appointment reservation] menu 345, and modifying the recommender information of the customer. Since the [edit information] menu 346 performs the same function as the [customer basic information] menu 312, description thereof is omitted.

And, in the customer history information screen 331 in the [customer information] menu 310, the customer management DB, reservation management DB, health care DB, customer consultation management according to the selection of the consultant's inquiry menu bar 319 It is possible to inquire the health reservation reservation history, reservation information, health history, counseling history, public relations history, personal characteristics, and satisfaction for the customer extracted from DB and PR management DB.

16A illustrates an example of an enterprise information web page displayed when the [company information] menu 350 is selected from the web pages provided through the [customer management] menu 300 of the health management application according to the present invention.

That is, the corporate information web page allows the member (counselor) who receives the health management application according to the present invention to search various information about the corporate customer according to the inquiry condition, and register / modify / register the corporate customer related data. It is configured to be queried.

In more detail, when the counselor selects the [company information] menu 350 and inputs a search condition through an inquiry screen as shown in FIG. 16B, the corresponding management server 10 matches in the customer management DB. By extracting the information about the corporate customer to generate a corporate customer information web page shown in Figure 16a to be sent to the counselor.

At this time, the counselor can query the basic corporate information through the corporate customer information screen 351 shown in FIG.

First, in the corporate customer information screen 351, as shown in FIG. 16A, the key management server 10 provides basic information about the retrieved corporate customer from the customer management DB, such as a corporation name, a business number, a corporation number, and a representative. , Insurance number, number of employees, establishment date, company type, company size, industry type, representative phone number, fax number, red pages, address, type of business, type of business Extract and display information.

Here, the [New Inquiry] menu 353 is provided so that the counselor can record new consultation contents for the corresponding corporate customer in the customer management DB.

And, the basic corporate customer information is configured to be modifiable through the [edit information] menu 354, and more detailed corporate information can be extracted through the [detail view] menu 355.

In addition, the corporate customer history information screen 352 in the [company information] menu 350, the customer management DB, reservation management DB, health management DB, customer consultation according to the selection of the consultant's inquiry menu bar 356 The reservation status, the number of patients, the examination results, the counseling history, and the information on the company's reservation manager (Keyman) can be inquired about the corporate customer extracted from the management DB and the PR management DB.

17 shows an example of a customer grade web page displayed when the [customer grade] menu 360 is selected from the web pages provided through the [customer management] menu 300 of the health management application according to the present invention.

That is, the customer rating web page is configured to be able to query the customer ratings for each customer in accordance with the search conditions on the member (counselor) side receiving the health management application according to the present invention.

Here, the customer grade refers to setting each customer to a plurality of grades, and the criteria for setting the grade are based on the construction cost, occupation, income, construction program, referral number, internal customer status, and the number of construction times. Is set.

In more detail, when the counselor selects the [Customer Rating] menu 360 and inputs a search condition (recipient number, examinee name, date of arrival, date of determination) in the inquiry item as shown in FIG. The health management server 10 extracts information about a matching customer from the customer management DB and displays the corresponding customer rating web page.

In this case, the corresponding customer grade may be classified into seven grades according to the above-mentioned building cost, job, income, building program, recommended number of people, internal customer availability, and the number of building.

Next, the examination management related tasks will be described.

19 shows an example of a result analysis web page displayed when the [result analysis] menu 410 is selected from the web pages provided through the [check management] menu 400 of the health management application according to the present invention.

In other words, the result analysis web page is configured to be able to query the results of each customer in accordance with various query conditions on the member (counselor) side provided with the health management application according to the present invention.

In more detail, when the counselor selects the [Result Analysis] menu 410 and inputs a search condition through the result analysis inquiry screen 411 as shown in FIG. 19, the corresponding management server 10 Extracting information about the results of the customer with the matching condition from the health management DB is displayed on the result analysis query result screen 412.

At this time, the corresponding result analysis inquiry screen 411 can search the corresponding customers by inputting the inquiry conditions of the number of visits, ripper, clinic, blood reexamination, non-blood reexamination.

Here, the referral of the referral conditions (refer) can be selected whether the outpatient, the inpatient hospital, or other hospital patients, and the customer search results according to the inquiry conditions of the EMR server ( 30).

In addition, the clinic (clinic) of the inquiry condition refers to a specialized health checkup package, the exercise clinic, smoking cessation clinic, stroke prevention clinic, cardiovascular disease prevention clinic, osteoporosis clinic and hyperlipidemic syndrome clinic customers It is provided to inquire about the result.

In addition, the alarm (Alarm) refers to the case where a health risk factor is found before or during the medical examination result determination, ECG, urine cancer, uterine cancer, sputum cancer, gastroscope, rectal endoscopy, Results for clients who developed risk factors in colonoscopy, chest imaging, chest CT, abdominal ultrasound, abdominal CT, thyroid ultrasound, pelvic ultrasound, prostate ultrasound, gastrointestinal, breast ultrasound, carotid ultrasound, brain, post-binar endoscopy, and mammography It is provided to inquire.

In addition, the blood re-examination of the inquiry condition is provided to be able to query the results for the customer in need of a re-examination accompanied by a blood test among the customers in need of re-examination.

In addition, the non-blood reexamination of the inquiry condition is provided to be able to query the results for customers who need reexamination except the blood test among the customers that need reexamination.

20, such a referrer is performed in detail with respect to a specific customer, and the name of the examinee, the number of the referee, the type of the referee, the date of the attendance, the result consultation date, and the information on the counselor are provided [refer list]. An inquiry screen according to the menu 420 is shown.

[21] In FIG. 21, the clinic inquiry is performed in detail with respect to a specific customer, and the clinic list is provided to check information on the name of the examinee, the number of the clinic, the type of clinic, the date of the visit, the result consultation date, and the consultation. An inquiry screen according to the menu 430 is shown.

In FIG. 22, the alarm inquiry is performed in detail with respect to a specific customer, and the information on the name of the examinee, the number of the attendee, the resident registration number, the phone number, the mobile number, the number of the visit, the result consultation date, and the registration date is provided to check the [alarm ( Alarm) list] menu 440 is shown.

23, the blood re-inquiry inquiry is performed in detail for a specific customer, so that the information on the name of the examinee, the number of the examinee, the reservation number, the type of reexamination (period), the date of the retrieval, the date of the reexamination, and the judgment of the blood will be provided. Blood screening list] menu 450 is shown an inquiry screen.

FIG. 24 provides the non-blood re-examination inquiry in detail with respect to a specific customer, so that the information on the name of the examinee, the number of the examinee, the reservation number, the type of reexamination (period), the date of the retrieval, the date of the re-examination, and the decision of the judgment is provided. An inquiry screen according to the [non-blood retest list] menu 460 is shown.

Next, the reservation management related tasks will be described.

FIG. 26 is a view illustrating an example of the case reservation management web page displayed when the case check menu [510] is selected among the web pages provided through the [reservation management] menu 500 of the case management application according to the present invention. will be.

In other words, the health care reservation management web page is configured to look up and check the status of the health check by hour / day / day of the week according to a variety of search conditions from the member (counselor) receiving the health care management application according to the present invention.

In more detail, when the counselor selects the [health reservation management] menu 510 and inputs a search date through the health reservation reservation screen 511 as shown in FIG. 26, the health management server 10 Is extracted from the reservation management DB and the information on all the reservation package of the date after this, including the inquiry date reservation status screen (512), the search date reservation status screen (513) and detailed inspection status screen (514) It is to be made.

First, when a counselor inputs a date that he / she wants to search on the search reservation screen 511, the corresponding management server 10 displays a calendar form for 60 days based on the search date on the search period reservation status screen 512. Will display the entire reservation package.

At the same time, the inquiry date reservation screen 513 displays the reservation package existing in the inquiry date by time zone.

The detailed inspection status screen 514 displays the reservation status of the true ultrasound examination and the specific examination existing on the inquiry date.

Here, when the counselor selects such a time-based reservation package, the detailed registration status of the reservation is displayed.

Meanwhile, FIG. 27 is a daily reservation status web page displayed when the [reservation status (daily)] menu 520 is selected from the web pages provided through the [reservation management] menu 500 of the health management application according to the present invention. An example is shown.

That is, the daily reservation status web page is configured to query the reservation registration status on the basis of a specific inquiry date and a specific inquiry time from the member (counselor) receiving the health management application according to the present invention.

In more detail, when the counselor selects the [Reservation Status (Daily)] menu 520 and inputs a search date or inquiry time through the key reservation search screen 521 as shown in FIG. The management server 10 extracts information on the reservation package matching the inquiry date or inquiry time from the reservation management DB and displays it on the reservation detail information screen 522.

Such reservation details include the check-in number, the date of booking, the reservation time, the name of the examinee, the resident registration number, the package name, additional inspection information, the cancellation inspection information in the package, and special matters.

And, Figure 28 is an example of a specific inspection management web page displayed when the [Special Inspection Management] menu 530 selected from the web page provided through the [Schedule Management] menu 500 of the health management application according to the present invention It is shown.

That is, the singularity test management web page is configured so that a member (an agent) who is provided with a health management application according to the present invention can inquire the specific test appointment registration status based on a specific singularity test reservation time / date or laboratory. .

In more detail, the counselor selects the [Special Test Management] menu 530, and the specific test scheduled time, specific test scheduled date or specific test is made through the specific test search screen 531 as shown in FIG. When an inquiry is input to the examination room, the health management server 10 extracts the information on the specific inspection reservation matching the inquiry condition from the reservation management DB and displays it on the specific inspection detail information screen 532.

The specific inspection details include the specific reservation date, reservation time, visit number, name, age, classification, package code, package name, initial registration date, inspection code, and inspection name.

And, Figure 29 is a room status management displayed when the [room status (ROOM Capa) management] menu 540 is selected from the web page provided through the [reservation management] menu 500 of the health management application according to the present invention An example of a web page is shown.

That is, the room status management web page is configured to be able to query the status of the use of the VIP room from the member (counselor) side receiving the health management application according to the present invention.

In more detail, when the counselor selects the [ROOM Capa Management] menu 540 and inputs a search date / period through the room status search screen 541 as shown in FIG. The health management server 10 extracts the information on the use status of the VIP room matching the inquiry condition from the reservation management DB and displays it on the room status details screen 542.

The room status details include the reservation date, reservation room, room number, reservation number, name, package name, social status, and special features.

And, Figure 30 shows an example of the determination reservation web page displayed when the [decision reservation] menu 550 of the web page provided through the [reservation management] menu 500 of the health management application according to the present invention will be.

That is, the decision reservation web page is configured to query the status of various judgment consultation (medical counseling, secondary counseling, clinic decision consultation) from the member (counselor) who is provided with the health management application according to the present invention.

In more detail, when the counselor selects the [decision reservation] menu 550 and inputs a search date through the determination reservation search screen 551 as shown in FIG. 30, the health management server 10 Based on the inquiry date, the reservation management DB extracts the judgment reservation status for 60 days and displays the judgment reservation detail information screen 552.

The room status details are displayed separately for each determination.

On the other hand, in the detailed page according to the selection of the [Reservation Search] menu 560, the counselor checks each condition, for example, reservation consultation status, reservation registration status, reservation progress status, result consultation status, reservation change status, reservation default status. It is configured to search in detail, but the detailed description thereof is omitted because it proceeds similar to the above-described reservation management task.

Next, the customer consultation management-related tasks will be described.

31 illustrates an example of a general consultation web page displayed when the [general consultation] menu 610 is selected from the web pages provided through the [customer consultation management] menu 600 of the health management application according to the present invention. .

In other words, the general counseling web page is configured to inquire the counseling progress of each general customer according to various inquiry conditions from the member (counselor) side receiving the health management application according to the present invention.

In more detail, when the counselor selects the [general consultation] menu 610 and inputs an inquiry condition through the consultation status inquiry screen 611 as shown in FIG. 31, the health management server 10 In the customer consultation management DB, the information on the consultation progress with matching conditions is extracted and displayed on the consultation status inquiry result screen 612.

At this time, the inquiry condition for inquiring the counseling status can be a reception date, counseling type, counseling status, customer importance, a person in charge, and a customer name.

Accordingly, the corresponding counseling status inquiry result screen 612 includes information on the customer name, primary classification, secondary classification, counseling person, importance, receipt date, processing deadline, processing completion date, and processing excess extracted from the customer consultation management DB. Is displayed.

On the other hand, in the detail page according to the selection of the [business consultation] menu 620, as shown in FIG. 32, the counselor looks up the query conditions, for example, the date of receipt, the type of consultation, the status of consultation, and the importance of the customer. It is configured to query the current status of counseling for corporate customers using at least one of the person in charge and the name of the company.

Next, the public relations management related tasks will be described.

34 shows an example of a group setting web page displayed when the [group setting] menu 710 is selected from the web pages provided through the [public relation management] menu 700 of the health management application according to the present invention.

That is, the public relations management web page is provided to register / modify / delete the public relations group on the member side (counselor) who is provided with the health management application according to the present invention, and to the customers belonging to the public relations group for the selected public relations group. It is configured to inquire related information (information necessary for publicity).

In more detail, when the counselor selects the [group setting] menu 710 and selects one promotion group among a plurality of promotion groups through the promotion group list screen 711 as shown in FIG. 34. In this case, the corresponding management server 10 is to display the information on the customers belonging to the selected promotional group in the PR management DB on the PR group detail information screen 712.

At this time, for the customers belonging to the public relations group, the personal information required for the promotion is displayed on the public relations group detail information screen 712. Such information includes ID, name, social security number, Cell phone number and email number are included. The mobile phone number will send an SMS for promotion or an email number for promotion.

FIG. 35 shows a screen for registering and modifying a promotional group provided to register and modify such a promotional group.

The screen allows the user to register a new promotional group, which can be managed in a tree structure.

In other words, create a promotional group of subtrees that belong to a single topic (e.g., large corporation 1), and then put the corresponding customers back into the subtree (e.g., executives of large corporation 1, executive family of large corporation 1, large corporation) By making customers belong to the PR group in a multi-layered tree method, which is in the middle of the middle part 1), it is possible to make the PR specialized according to the characteristics of each PR group.

36 shows an example of an e-mail sending web page displayed when the [e-mail sending] menu 720 is selected from the web pages provided through the [public relation management] menu 700 of the health management application according to the present invention. will be.

In other words, the e-mail sending web page is configured to allow the promotion promotion to each customer through a single email when the member (counselor) side receiving the health management application according to the present invention to promote the health promotion service do.

In more detail, first, the agent selects the [Send E-mail] menu 720, registers a promotion name through the e-mail promotion promotion setting screen 721 as shown in FIG. Select a public relations group, set the subject of the promotional email, and record the unusual details to prepare for a one-time promotional promotion via email.

In addition, the counselor inputs and edits the promotional contents to be included in the email through the email promotion promotion contents screen 722.

One-time promotional emails for a large number of customers in such a promotional group can be immediately sent or scheduled to be sent through a time setting menu. The e-mail according to the promotional promotion is sent through the mail server 60.

Promotional promotional records through such a one-time email is stored and managed in the PR management DB.

37 shows an example of an SMS sending web page displayed when the [SMS Sending] menu 720 is selected from the web pages provided through the [Public relations management] menu 700 of the health management application according to the present invention.

That is, the SMS sending web page is configured so that the promotional promotion to each customer through the SMS in a single shot when the member (counselor) side receiving the health management application according to the present invention performs the promotion promotion for the health examination service. do.

In more detail, first, the counselor selects the [SMS Send] menu 720, registers a promotional promotion name through the SMS promotional promotion setting screen 731 as shown in FIG. Select a public relations group, set the title of the promotional SMS, and record unusual details to prepare for a one-time promotional promotion via SMS.

Then, the counselor is to input and edit the promotional content to be included in the SMS through the SMS promotional content screen (732).

The one-time promotional SMS for a large number of customers in the PR group may be immediately sent or scheduled to be sent through the time setting menu. The SMS according to the promotional promotion is sent through the SMS server 50.

Promotional promotional records through such a one-time SMS is stored and managed in the PR management DB.

On the other hand, in addition to such a one-time promotional promotion, the customer's basic information and profile information, and the customer's characteristic data such as medical treatment data, medical history, visit history of the EMR server 30 and MIS server 40 of the present application After extracting the list of targets, targeting promotion will be enabled to efficiently perform various CRM activities such as medical recommendation, health check-up promotion, special customer group management to the specialized customers.

In other words, customer information of various member DBs such as residence, gender, social status, age, occupation, ripper, family of each customer, medical history, family history, disease code, visit time, clinic, abnormal findings, medical record, Based on various customer EMR and MIS information such as reservation history, and various CRM information such as customer satisfaction, responsiveness, customer grade, counseling type, and referrer information, the targets are grouped into a promotional group to characterize the targets. Will promote the targeting promotion.

This will be described in more detail through the following [Promotional Settings] menu 740 and [Promotional Search] menu 750.

38 shows an example of a promotion setting web page displayed when the [promotion setting] menu 740 is selected from the web pages provided through the [public relation management] menu 700 of the health management application according to the present invention.

That is, the promotion setting web page is a promotional promotion targeted to the customer characterized by periodic email or SMS when the member (counselor) side receiving a health care management application according to the present invention performs the promotion promotion for the health examination service It is configured to proceed.

In more detail, first, the agent selects the [Promotional Setting] menu 740, and the basic information necessary for the promotion promotion, that is, the promotion name and the promotion, through the promotion basic information setting screen 741 as shown in FIG. Prepare for a promotional promotion by setting the type, content title, and peculiarities.

In this case, the promotion type refers to selecting whether the delivery channel is a short message or an email message through SMS, and the present invention provides a delivery channel such as SMS, email, phone call, and DM. It becomes possible.

Thereafter, the agent selects a promotion group to proceed with the promotion through the target setting menu 743 on the promotion execution information setting screen 742, writes contents to be included in the promotion through the contents setting menu 744, and schedules The setting menu 745 selects a time when the corresponding promotion is performed.

At this time, the setting for the promotional group that is the target of the promotional promotion, the customer's basic information and profile information, the source medical data, medical history, visit history of the EMR server 30 and the MIS server 40 of the present application By extracting the list of customers who are subject to the characteristic data, CRM promotions featuring various target customers, such as medical recommendation, health examination promotion, and special customer group management, can be conducted for the specialized customers.

For example, if you want to recommend a health check-up service for a specific purpose to the customer, the clinic information and its frequency related to the check-up service is extracted from the EMR server 30 and the MIS server 40 of the present application and likely It defines the high disease group, and extracts the patients who have previously received medical treatment and surgery for the disease through the medical records of the headquarters, and plans when and how the contents of the medical examination service will be delivered to the customer. The service will be delivered to customers and recommended / promoted.

In this case, the schedule setting may be triggered, such as periodic automatic sending, non-periodic temporary sending for the selected specialized promotional group.

That is, instead of simply relying on the customer data in the health examination center when targeting the publicity target, the customer's medical records, etc., extract and accurately target and execute the customers who need or have related medical history through each medical examination record. By setting the schedule in various ways to promote recommendation and promotion of health check-up service, it becomes a sure means of sales for health check-up service, and it is also possible for customers to review this past promotion after reviewing their past medical history. It will be accepted casually.

The inquiry about the promotion promotion and the inquiry about the execution result of the promotion promotion are provided to the corresponding user through the [promotion search] menu 750 as shown in FIG. 39.

Next, the analysis related task will be described.

41 shows an example of a reservation cancellation analysis web page displayed when the [cancel reservation analysis] menu 810 is selected from the web pages provided through the [analysis] menu 800 of the health management application according to the present invention. .

In other words, the reservation cancellation analysis web page is configured to be able to query the cancellation rate and cancellation type at a glance about the status of the reservation cancellation for the health examination service from the member (counselor) receiving the health management application according to the present invention. .

In more detail, the counselor selects the [cancel reservation analysis] menu 810 and selects a year to be queried through the analysis condition screen 811 as shown in FIG. 41, and displays a display method (monthly / periodically). If you select and extracts the data on the canceled reservation in the entire reservation status of the selected period from the reservation management DB to display on the analysis content screen 812.

In this case, the analysis content screen 812 displays the number of reservation cancellations and the type and rate of cancellations of the reservations according to the display method selected by the user.

Here, the cancellation types of these cancellations are displayed various cancellation types (e.g., personal schedule changes, unkindness, dissatisfaction, reservation of other hospitals, etc.) obtained by each counselor after the cancellation. It is also used as operational data and customer response data.

42 shows an example of a customer registration status analysis web page displayed when the [customer registration status analysis] menu 820 is selected from the web pages provided through the [analysis] menu 800 of the health management application according to the present invention. It is shown.

That is, the customer registration status analysis web page is configured to be able to query the status of customer registration by various categories at a glance on the customer registration status for the health examination service from the member (counselor) receiving the health management application according to the present invention. .

In more detail, the counselor selects the [Customer Registration Status Analysis] menu 820 and selects a year to be viewed through the analysis condition screen 821 as shown in FIG. 42, and displays the display method (monthly / periodically). If you select the customer classification to look up after selecting), the data on the registered customer of the selected period from the customer management DB is extracted and displayed on the analysis content screen (822).

At this time, the customer classification selection made on the analysis condition screen 821 is made by gender, age, domestic and foreign, new return classification, monthly income, and educational attainment, and is reflected when outputting to the analysis contents screen 822. Through this, it is possible to utilize the center operation information closer to the customer, especially as a customer attraction information.

43 illustrates an example of a customer region analysis web page displayed when the [customer region analysis] menu 830 is selected from the web pages provided through the [analysis] menu 800 of the health management application according to the present invention. .

That is, the customer region analysis web page can query the detailed customer region status by various regional classifications at a glance with respect to the status information of each customer targeted for the health examination service from the member (counselor) who is provided with the health care management application according to the present invention. It is configured to be.

In more detail, when the counselor selects the [Customer Region Analysis] menu 830 and selects a period to be queried through the analysis condition screen 831 as shown in FIG. 43, and selects a region to be queried. In the customer management DB, local information data about the checkup customer of the selected period is extracted and displayed on the analysis contents screen 832.

At this time, the customer region selection made in the analysis condition screen 831 is made for each city / province, and accordingly, in the analysis contents screen 832, the number of checkup customers in each region of the corresponding region is displayed for each period.

44 shows an example of a reservation application analysis web page displayed when the [reservation request analysis] menu 840 is selected from the web pages provided through the [analysis] menu 800 of the health management application according to the present invention. .

In other words, the reservation application analysis web page is configured to query the reservation requester and the reservation request channel type at a glance about the status of the reservation request for the health examination service from the member (counselor) receiving the health management application according to the present invention. do.

In more detail, the counselor selects the [cancel reservation analysis] menu 840 and selects a period to be queried through the analysis condition screen 841 as shown in FIG. 44, and displays the display method (monthly / periodically). If you select to extract the reservation application status data regarding the reservation reservation in the entire reservation status of the selected period from the reservation management DB is displayed on the analysis content screen (842).

At this time, the analysis content screen 842 displays the number of reservation requests per period, the actual reservation applicant type and the reservation application reception channel type of the reservation requests according to the display method selected by the user.

Here, the reservation applicant types of these reservation applications are divided into self, parents, children, spouses, brothers, friends, other, referrals, etc., and the reservation application channel types are divided into telephone, visit, employee introduction, and the Internet. It will also be used as operational data and customer response data for the health examination center.

45 illustrates an example of the reserved default rate analysis web page displayed when the [reserved default rate analysis] menu 850 is selected from the web pages provided through the [analysis] menu 800 of the health management application according to the present invention. .

In other words, the reservation default rate analysis web page is the total number of reservations, number of checks, number of changes, number of changes, It is configured to query the number of defaults and defaults.

In more detail, the counselor selects the [reserved default analysis] menu 850, selects a period to be queried through the analysis condition screen 851 as shown in FIG. 45, and displays the display method (monthly / periodically). If to select from the reservation management DB in the total reservation status of the selected period, the total number of reservations, number of checks, number of changes, number of defaults, default rate is extracted and displayed on the analysis content screen 852.

In this case, when the user wants a result in which a specific service item (eg, a clinic) is excluded, the user may set the service item as an exclusion item on the analysis condition screen 851 so that the user may perform a desired analysis.

46 illustrates an example of an agent analysis web page displayed when the [agent analysis] menu 860 is selected from the web pages provided through the [analysis] menu 800 of the health management application according to the present invention.

That is, the counselor analysis web page is configured to grasp at a glance the current status of the processing of each counselor from the member (manager) side receiving the health management application according to the present invention.

In more detail, the user selects the [agent analysis] menu 860 and selects a period to be queried through the analysis condition screen 861 as shown in FIG. Role, user), extract the data on the status of the work process for each agent of the selected period from the customer consultation management DB, reservation management DB, customer management DB, public relations management DB on the analysis content screen (862) It is displayed as the number of treatments and the processing rate by task.

At this time, the agent classification selection made on the analysis condition screen 861 can be classified by department and role of the counselor, and is reflected when outputting to the analysis content screen 862, thereby enabling closer center operation information, in particular, agent management and work. It can be used as distribution information.

47 illustrates an example of a home visit reservation analysis web page displayed when the [home visit analysis] menu 870 is selected from the web pages provided through the [analysis] menu 800 of the health management application according to the present invention. .

That is, the home visit reservation analysis web page is a member (counselor) who is provided with a health care management application according to the present invention so that at a glance can see the home visit reservations and accordingly the reservation status for the home visits for health check-up services It is composed.

In more detail, the counselor selects the [re-visit reservation analysis] menu 870, selects a period to be queried through the analysis condition screen 871 as shown in FIG. 47, and displays the display method (today / weekly / 1 month), the reservation management DB extracts the data related to the home reservation from the entire reservation situation of the selected period and the data related to the reservation reservation made as the reservation reservation among these home reservations to be displayed on the analysis contents screen 872. do.

Therefore, it is possible to analyze the details determined by the appointment reservation in the home appointment reservation, it is used as the operating data and customer consultation and response data of the health examination center.

48 shows an example of an SMS analysis web page displayed when the [SMS analysis] menu 870 is selected from the web pages provided through the [analysis] menu 800 of the health management application according to the present invention.

That is, the SMS analysis web page through the SMS according to the preparation and completion of various promotions and recommendation promotions and health check-up services through the SMS for the health check-up service from the member (counselor) receiving the health management application according to the present invention It is configured to inquire at a glance about the status of SMS sending according to the customer notification service.

In more detail, when the counselor selects the [SMS Analysis] menu 880 and selects a period to be queried through the analysis condition screen 881 as shown in FIG. 48, the SMS server 50 and the In the customer counseling management DB and the PR management DB, the number of SMS messages sent, the number of failed transmissions, and the analysis data for failure causes are extracted and displayed on the analysis contents screen 882.

Through this analysis and statistical function, the results of customer management, promotion, and service execution can be analyzed to check the hospital operation, and the data can be used as feedback data for efficient operation of the hospital in the future so that the hospital service can be improved and the center operation can be made more efficient. do.

Next, the manager related work will be described.

49 illustrates an example of a group / user management web page displayed when the [group / user management] menu 910 is selected from the web pages provided through the [administrator] menu 900 of the health management application according to the present invention. It is shown.

That is, the group / user management web page is provided to register / modify / delete a group in charge of CRM and each user (counselor) on the member (administrator) side receiving the health management application according to the present invention. It is configured to inquire information about users belonging to the CRM group with respect to the selected CRM group.

In more detail, an administrator selects the [Group / User Management] menu 910 and selects one promotional group of a plurality of CRM groups through the CRM group list screen 911 as shown in FIG. 49. If so, the corresponding management server 10 is to display the information on the users belonging to the selected promotional group in the manager DB on the CRM group details information screen 912.

At this time, the plurality of CRM groups displayed on the CRM group list screen 911 may be registered, modified and deleted through the group registration and modification screen as shown in FIG. 50.

In addition, users belonging to each group may be registered, modified, and deleted through a user registration and modification screen as shown in FIG. 51.

In this case, an ID for accessing a service is given to users belonging to the CRM group, and a specific task assignment and access authority for the corresponding task are set.

Through the group registration and user registration screen, the administrator can register a new CRM group and register a new user. These CRM groups can be managed in a tree structure.

On the other hand, the use of SMS in the inspection result notification, reservation notification, promotional promotion, customer satisfaction survey and follow-up management of the present invention, SMS has the highest customer confirmation rate and easy to communicate with customers to be used as an optimal means It can be used as an appropriate customer contact channel by enabling two-way communication with customers.

At this time, the sending of the SMS message is configured to induce the response of the customer as shown in FIG. Information from the customer is managed in each DB, and the result of SMS execution is statistically analyzed through the [SMS analysis] menu 880 in the [analysis] menu 800. Such a message is not limited to a short message, and the long message function is extended to perform a function of promotion, marketing, content delivery, and the like.

The present invention is not limited to the embodiments described above, and various modifications and changes can be made by those skilled in the art, which are included in the spirit and scope of the present invention as defined in the appended claims.

As described above, the present invention enables efficient customer response and customer management in connection with the EMR and MIS of the hospital in a health examination center independent from the hospital, thereby improving the quality of medical services through the introduction of hospital medical CRM, and other health Through customer management differentiated from the examination center, it is possible to create an environment that can be closer to customers, and maximize the satisfaction of efficient customer response management by integrating the medical records information and inspection information.

It is effective to prevent customer departure by systematically notifying customers of the reservation status through text messages, etc., prior to the inspection appointment date.

By providing post-health recovery information and additional care recommendations to customers via email, the medical service can be strengthened and the center image can be improved.

Depending on the customer's characteristics, it is possible to increase the number of customers and increase medical profits by delivering a special clinic or examination guide to the customer.

After the examination, the abnormal findings can inform the client of the matters to be reexamined, thereby increasing the number of checkups as well as the health of the client, and having an additional checkup.

By storing basic customer information and examination history information, it is possible to identify and classify characteristics of each customer and set and manage customer grade according to customer loyalty, thus enabling systematic customer information management and strengthening customer's awareness and trust of the center. There is also an effect.

By analyzing the results of customer management, promotions and service execution, it is possible to check the operation of the hospital and to provide feedback for efficient operation of the hospital in the future.

Claims (17)

(a) receiving, by the health management server, a use request signal of the health care management application made through access of a user terminal in the health examination center; (b) receiving login information of a user to which the health management server is connected to perform a user authentication procedure; (c) the health management server is a user terminal authenticated as a counselor or administrator of the health examination center by the authentication procedure, [customer management] menu 300, [health management] menu 400, [reservation management] menu. 500, transmitting a web page for selecting at least one of a [customer counseling management] menu 600, a [public relations management] menu 700, and an analysis menu 800; (d) When the [customer management] menu 300 is selected from the user terminal, the health management server displays a customer management web page that can process information and new registration of individual and corporate customers for the health examination service. Transmitting to a corresponding user terminal; (e) if the [health management] menu 400 is selected from the user terminal, transmitting the health management web page for managing the health results of the individual customer and the corporate customer to the corresponding user terminal; (f) When the [Reservation Management] menu 500 is selected from the user terminal, the reservation management status, the registration status, and the result consultation reservation status relating to the reservation reservation by the health management server can be viewed and modified according to various conditions. Transmitting a management web page to a corresponding user terminal; (g) When the [customer consultation management] menu 600 is selected from the user terminal, the health management server transmits a customer consultation management web page to handle the reservation consultation of the individual customer and the corporate customer to the corresponding user terminal. step; (h) When the [public information management] menu 700 is selected from the user terminal, the health management server generates a publicity and recommendation campaign using email or SMS to display a public relations management web page that supports public relations promotion of the health examination service. Transmitting to a corresponding user terminal; And (i) when the [analysis] menu 800 is selected from the user terminal, transmitting the analysis web page to the corresponding user terminal, which provides an analysis result related to CRM operation of the health examination service; Customer management and customer service operating method associated with the EMR system, comprising a. The method of claim 1, According to the selection of the user terminal for the [customer management] menu 300, the health management server displays a customer's information, receives a customer's inquiry, and provides a customer information web page for registering an outpatient and health examination reservation. To provide a [Customer Information] menu 310, The customer information web page is composed of a customer information screen for viewing and modifying the customer's detailed information, VIP information, and referrer information, and a customer history information screen for viewing the past history of the customer's health examination center and the head office. Customer management and customer service operating method associated with the EMR system, characterized in that. The method of claim 2, On the customer information screen [Customer Basic Information] menu (312) to search basic information of customers, [Customer Details] menu (322) to search detailed information of customers, [VIP information to search VIP information of customers ] Menu 332, at least one of the [recommender information] menu 342 for querying the recommender information of the customer characterized in that the customer management and customer service operating method associated with the EMR system. The method of claim 3, wherein On the customer information screen [New Inquiry] menu (313) provided for the counselor to record new consultations for the customer in the customer management DB, and the counselor can register the customer as an outpatient of the company at the request of the customer. [Outpatient Medical Reservation] menu 314 provided so that the counselor can register the customer as a medical examiner of the medical examination center according to the request of the customer. Customer management and customer service operating method associated with the EMR system, characterized in that one is provided. The method of claim 2, The health management server further provides a [customer grade] menu 360 that provides a customer grade web page that allows each customer to be ranked by grade according to the user terminal selection for the [customer management] menu 300. , The grade of the customer is customer care and customer service operation method associated with the EMR system, characterized in that it is set based on at least one of the building cost, job, income, building program, recommended number of people, internal customer status, the number of building. The method of claim 1, The health management server according to the selection of the user terminal for the [health management] menu 400, [Result Analysis] menu 410 that provides a result analysis web page that can query the results of each customer according to various query conditions, and whether the patient is an outpatient or inpatient through our EMR server 30, Or [Reaper List] menu 420 providing a ripper web page for selecting whether the patient is another hospital, and providing a clinic web page for viewing the results of customers corresponding to the specialized medical examination package. [Clinic List] menu (430), and [Alarm List] menu that provides an alarm web page that can query the results for the customer when the health risk factors are found before or during the health check result determination ( 440), and a [blood reexamination] menu 450 for providing a blood reexamination web page for retrieving a result for a customer in need of reexamination accompanied by a blood test, and a reexamination. Characterized in that the user is provided with at least one of the non-blood reexamination menu 460 that provides a non-blood reexamination web page that can query the results for customers who need reexamination except blood test How to manage customer service and customer service in connection with EMR system. The method of claim 1, The health management server provides a health care reservation management web page that allows the user to check and check the health check reservation status by inputting a search condition according to the selection of the user terminal for the [reservation management] menu 500. Reservation management] menu 510, When a user inputs a search date through the reservation reservation search screen 511, the corresponding management server extracts information on the reservation date from the reservation management DB and all reservation packages of a later date, including the inquiry date, and the inquiry period reservation status screen ( 512), the inquiry date reservation status screen 513 and the detailed inspection status screen 514, the customer management and customer service operating method associated with the EMR system. The method of claim 7, wherein On the inquiry period reservation status screen 512, the entire reservation package is displayed in a calendar form for 60 days on the basis of the inquiry date, and on the inquiry date reservation screen 513, the reservation package existing on the inquiry date is displayed by time zone. And, the detailed inspection status screen 514, the customer management and customer service operating method associated with the EMR system, characterized in that the reservation status of the qualitative ultrasound test and the specific test existing on the inquiry date is displayed. The method according to claim 7 or 8, The health management server according to the selection of the user terminal for the [reservation management] menu 500, The [Reservation Status (Daily)] menu 520, which provides a daily reservation status web page where the reservation registration status can be searched based on a specific inquiry date and a specific inquiry time, and a specific specific inspection reservation time / date or a laboratory [Special Inspection Management] menu (530) that provides a singular inspection management web page that allows you to search the status of the reservation of unusual tests based on the standard, and a room status management web page that allows you to search the usage status of VIP rooms. ROOM Capa management] menu 540 and at least one of the [decision reservation] menu 550 for providing a decision reservation web page for inquiring a variety of decision consultation status, characterized in that the user is provided. How to manage customer service and customer service in connection with EMR system. The method of claim 1, The health management server is to provide a consultation status web page to query the current progress of the consultation of each general customer or corporate customer according to the selection of the user terminal for the [customer counseling management] menu 600 Customer management and customer service operation method linked to the EMR system characterized by. The method of claim 1, The health management server is provided to register a promotion group according to the selection of the user terminal for the [public information management] menu 700, and query the promotional information about the customers belonging to the promotion group for the selected promotion group [Group setting] menu 710 that provides a group setting web page that can be provided, When the user selects one promotional group from among a plurality of promotional groups through the PR group list screen 711, the corresponding management server displays information about customers belonging to the selected PR group in the PR management DB. Customer management and customer service operating method associated with the EMR system, characterized in that displayed on the detailed information screen (712). The method of claim 11, The promotional group is classified according to the customer characteristics so that the specialized promotion can proceed efficiently during the promotion, and the customer management and customer service operating method associated with the EMR system, characterized in that managed in a tree structure. The method of claim 11, According to the user's selection of the [public information management] menu (700), the health management server to proceed to the promotional promotion to each customer through a promotional email or promotional SMS message in a single step when the promotion promotion for the health examination service Customer management and customer service operating method associated with the EMR system, characterized in that it further provides a web page configured to enable. The method of claim 13, The promotional e-mail or the promotional SMS message designates a promotional group classified by characteristics, and the customer management and customer service operating method linked to the EMR system, characterized in that it can be collectively sent to the customers in the relevant promotional group. The method of claim 11, When the health management server performs a promotional promotion for the health examination service according to the selection of the user terminal for the [public information management] menu 700, periodically targeted to the customer characterized by the promotional email or promotional SMS message Customer management and customer service operating method associated with the EMR system, characterized in that it further provides a web page configured to promote the promotion. The method of claim 15, In the promotion execution information setting screen 742, the user selects a promotion group to promote the promotion through the target setting menu 743, creates contents to be included in the promotion through the contents setting menu 744, and sets a schedule menu 745. Lets you choose when your promotion goes on, The schedule setting is a customer management and customer service operating method associated with the EMR system, characterized in that the trigger can be set by periodic automatic sending or non-periodic temporary sending for the selected characterized promotional group. The method of claim 1, The health management server according to the selection of the user terminal for the [analysis] menu 800, [Cancellation Analysis] menu (810) providing a cancellation analysis web page configured to allow administrators to view the cancellation rate and cancellation type for the cancellation status of the health check-up service, and the administrator for the health check-up service. The [Customer Registration Status Analysis] menu (820) provides a customer registration status analysis web page configured to query the customer registration status by various classifications regarding the customer registration status, and the manager's local information on each customer targeted for the health examination service. The [Customer Region Analysis] menu (830), which provides a customer region analysis web page configured to inquire detailed customer region status by various region classifications, and the manager at a glance about the reservation application status for the health examination service. And [Reservation Request] which provides a reservation application analysis web page configured to search the reservation request channel type. Analyze] menu 840, [Reserved Default Rate Analysis] menu 850 that provides a reservation default rate analysis web page configured to allow administrators to view the status of reserved default rates for health check-up services, and administrators for health check-up services. [Earth home reservation analysis] menu 870 that provides a home visit reservation analysis web page configured to view the home visit reservation and the related reservation status for the home visit reservation status, and the administrator through various promotions through SMS of the health check-up service. Administrator of at least one of the SMS analysis menu 870 that provides an SMS analysis web page configured to inquire about the status of sending SMS according to customer notification service through SMS upon preparation and completion of recommendation promotion and health examination service. Customer management and customer service operating method associated with the EMR system, characterized in that provided to the.

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