KR100910405B1 - Method for operating health examination infomation related to emr system - Google Patents

Abstract

The present invention comprises the steps of: (a) receiving a use request signal of the health management application made by the health management server through the connection of the user terminal in the health examination center; (b) receiving login information of a user to which the health management server is connected to perform a user authentication procedure; (c) [Console] menu 200, [analysis] menu 800, [administrator] menu 900 to the user terminal authenticated by the health management server as a counselor or administrator of the health examination center by the authentication procedure. Transmitting a web page from which at least one of the web pages can be selected; (d) When the [console] menu 200 is selected from the user terminal, the health management server displays a console web page where the counselor can handle customer response tasks related to the process before and after the health checkup of the customer. Transmitting to; (e) when the [analysis] menu 800 is selected from the user terminal, transmitting the analysis web page to the corresponding user terminal to inquire the processing status of the customer response work process of each counselor; ; And (f) when the [administrator] menu 900 is selected from the user terminal, the health management server registers the managers and assigns the managers to each of the agents according to the customer's corresponding tasks. Transmitting to a corresponding user terminal; Characterized in that it comprises a.

Description

Integrated operation of customer health examination information linked with ERM system {METHOD FOR OPERATING HEALTH EXAMINATION INFOMATION RELATED TO EMR SYSTEM}

1 is an exemplary view of an information communication system to which the present invention is applied.

Figure 2 is a block diagram of the health management server to which the present invention is applied.

3 is an exemplary view of a login page for accessing a health management application providing a method for integrated operation of customer health examination information associated with an EMR system according to the present invention.

Figure 4 is an exemplary view of a web page of the hospital management application provided by the customer health examination information integrated operation method associated with the EMR system according to the present invention.

5 to 13 is an exemplary view of a web page of the hospital management application for explaining the console menu according to the present invention.

14 to 17 is an exemplary view of a web page of the hospital management application for explaining the customer care menu according to the present invention.

18 to 24 is an exemplary view of a web page of the hospital management application for explaining the health management menu according to the present invention.

25 to 30 is an exemplary view of a web page of the hospital management application for explaining the reservation management menu according to the present invention.

31 and 32 is an example of a web page of the hospital management application for explaining the customer consultation management menu according to the present invention.

33 to 39 is an exemplary view of a web page of the hospital management application for explaining the promotional management menu according to the present invention.

40 to 48 is an exemplary view of a web page of the hospital management application for explaining the analysis menu according to the present invention.

49 to 52 is an exemplary view of a web page of the hospital management application for explaining the administrator menu according to the present invention.

The present invention relates to a method for integrating and operating customer screening examination information linked to an EMR system, and linked to an EMR system that enables efficient customer service and customer management in connection with the EMR and MIS of a hospital in a health examination center independent from the hospital. It is about the integrated operation method of inspection examination information.

In recent years, medical centers are being actively opened to separate medical centers that are growing according to the development of medical services and perform their own specialized medical services.

In particular, active customer-facing medical services such as health check-up centers are established and operated in areas where customers can easily access.A large part of the medical services of the branched health check-up centers are based on the hospital medical information of each customer. In many cases, however, the electronic information recording system of the actual health check-up center is not linked to the medical information of the hospital, so when attracting health check-up customers, new medical records are required each time, and efficient customer response to each check-up customer is achieved. There is a difficult problem.

The present invention is to solve the above problems, the purpose of the customer examination screening information linked to the EMR system that enables efficient customer response and customer management in connection with the EMR and MIS of the hospital in a health examination center independent from the hospital It is to provide an integrated operation method.

In order to achieve the above object, the integrated method for managing customer examination information associated with an EMR system according to an aspect of the present invention includes: (a) the use of a health management application in which the health management server is connected to a user terminal in a health examination center; Receiving a request signal; (b) receiving login information of a user to which the health management server is connected to perform a user authentication procedure; (c) [Console] menu 200, [analysis] menu 800, [administrator] menu 900 to the user terminal authenticated by the health management server as a counselor or administrator of the health examination center by the authentication procedure. Transmitting a web page from which at least one of the web pages can be selected; (d) When the [console] menu 200 is selected from the user terminal, the health management server displays a console web page where the counselor can handle customer response tasks related to the process before and after the health checkup of the customer. Transmitting to; (e) when the [analysis] menu 800 is selected from the user terminal, transmitting the analysis web page to the corresponding user terminal to inquire the processing status of the customer response work process of each counselor; ; And (f) when the [administrator] menu 900 is selected from the user terminal, the health management server registers the managers and assigns the managers to each of the agents according to the customer's corresponding tasks. Transmitting to a corresponding user terminal; Characterized in that it comprises a.

Preferably, the health management server according to the selection of the user terminal for the [console] menu 200, [Reservation] to provide a reservation service web page for conducting a health check-up consultation with a customer and registering a health check-up reservation Task] menu 210, and the reservation task web page registers a task list screen for checking the reservation waiting status of the health examination service customer assigned to the counselor and detailed reservation details for the customer's health examination service. It is composed of a reservation details information screen, the health management server displays the customer information and the history of the reservation waiting customer selected by the counselor from the work list screen on the reservation details information screen, the corresponding counselor and the customer Receives the reservation information entered on the work list screen through consultation of the reservation registration process and through this consultation Characterized in that to release from the reserve assigned tasks.

More preferably, the health management server, according to the selection of the user terminal for the [console] menu 200, a delivery web page for courier shipping the goods necessary for the health check in advance before the scheduled health check-up date of the customer Provides [undelivered] menu (220) to further provide, the courier undelivered list screen and courier shipments can be sent to the shipping web page to query the non-delivery waiting status for all the health check services assigned to the counselor It is composed of the undeliverable detail information screen, the health management server displays the courier information and customer information for the undelivered delivery cases selected by the counselor from the courier undeliverable list screen on the undeliverable detail information screen, and each counselor Receive the courier delivery information entered using the package courier code standardized for each health checkup package. It supports the delivery of goods by the courier, and through this, it is characterized in that the release from the courier service assigned to the counselor.

More preferably, according to the selection of the user terminal for the [console] menu 200, the health management server provides a D-7 web page for recording and registering the consultation details with the corresponding customer before the medical examination of the customer. Further provides a [D-7] menu 230 and an [R-1] menu 240 for providing an R-1 web page for recording and registering a consultation history with a corresponding customer after a health examination of the customer. List screen where you can check the waiting status with the customer at the designated time before or after the health check-up service for the D-7 webpage and the R-1 webpage assigned to the counselor It consists of a detailed information screen that can register the consultation service consultation history, the health management server to receive the customer information and reservation information, or judgment information for the consultation waiting customers selected by the counselor from the list screen It is displayed on the detailed information screen and the counselor receives and registers the counseling history input to the work list screen through consultation with the customer, thereby releasing the corresponding counselor assignment from the alarm task.

More preferably, according to the selection of the user terminal for the [console] menu 200, the health management server provides a re-postal mail web page for sending and processing postal instructions related to the disaster after the customer's health examination [ Re-email Mail] menu 260, and further provides a [review counseling] menu 270 for providing a consultation page for recording and registering the consultation history related to the visit after the health checkup of the customer, the re-email mail web page and The web page is composed of a review list screen for searching the customers who need to visit the customer who is assigned to the counselor, and a detail information screen for registering the details of the review for the customer who needs the visit. The management server displays the information on the counseling customer selected by the counselor from the review list screen and the visit related information. Display on the screen, support the consultation to the counselor through the re-detail information screen to support the generation of documents necessary for the guide of the customer's visit, and receives consultation information related to the consultation that the counselor enters into the corresponding re-detail information screen through consultation with the customer By registering, it is characterized by releasing from the consultation service assigned by the counselor.

More preferably, the re-detail information screen, the [history] menu (265a) and the results of the medical history to extract the history information from the EMR server 30 of the present application to check the medical record of the examinee [Contents] menu (265b) to extract the contents from the health management DB and inquire the health check result of the examinee, and to check whether the examinee is re-examined and plan by extracting the contents of the medical examination plan from the health management DB. [Personal characteristics] menu (265d) to search the personal characteristics of the examinee by extracting the personal characteristics from the customer management DB, and the additional consultation details with the examinee At least one or more of the [storage] menu (265e) that can be provided is characterized in that it is utilized in the re-post mail service.

More preferably, on the review details screen, [output 1] menu 266a for outputting a review guide on its own output device, and a [output 2] menu 266b for outputting detailed review information. ) Is characterized in that it is utilized in re-postal mail work.

More preferably, the re-detail information screen, the [review plan] menu (275a) for querying the re-examination and plan of the examinee from the health management DB and the result of the health check of the examinee from the health management DB [Contents] menu (275b) which can be inquired, [History] menu (275c) which can check the medical record of the examinee from the EMR server 30 of the present application, and the examinee At least one or more of the [personal characteristics] menu (275d) for inquiring personal characteristics and the [save] menu (265e) for storing the contents related to the consultation with the examinee is used for the consultation service It features.

More preferably, the re-detail information screen, the [reservation reservation] menu (276a) that can enter the new rescheduled reservations occurred during the consultation and stored in the reservation management DB and can be registered immediately, and outputs a notice of their own [Output 1] menu (276b) that can be output from the device, [Output 2] menu (276c) that can output the diagnostic test information, and [ Output 3] menu (276d), [current consultation] menu (276e) to store in the customer consultation management DB to postpone the consultation to the next consultation if the current consultation is not easy, and after one year At least one or more of the [one year later] menu (278f) to be stored in the customer consultation management DB to be reassigned the consultation service is characterized in that it is utilized in the consultation service.

More preferably, in accordance with the user terminal selection of the [analysis] menu 800, the health management server provides an agent analysis web page in which an administrator inquires about each agent's work processing status by period. ] Menu 860, and the analysis condition screen and the customer consultation management DB, reservation management DB, customer management DB, public relations management to select the period to be consulted and the counselor or counseling department to be consulted. Analysis contents screen which extracts and displays data on the status of work processing for each counselor in the selected period from DB, and the inquiry information about the counselor or counseling department selected by the administrator from the analysis condition screen by the health management server Receives and extracts the console work status of the agent or counseling department requested from the DB from each DB. Characterized in that the number of processing and the processing rate of the console task is displayed on the analysis screen.

More preferably, according to the selection of the user terminal for the [Administrator] menu 900, the health management server includes a group / user management webpage where an administrator can register each agent or a CRM group to which each agent belongs. It provides the [Group / user management] menu 910, the group / user management web page belongs to each CRM group of the CRM group list screen and the corresponding CRM group list screen that displays a number of CRM groups currently registered It consists of a CRM group detail information screen that displays information about agents, the health management server displays each CRM group on the CRM group list screen, and if a CRM group is selected from the manager, the agent of the agent belonging to the CRM group is registered. The information and work assignment information are displayed on the CRM group details screen, and the new CRM group is requested in response to the new registration request for the CRM group or the agent. It is characterized in that a new registration agent.

More preferably, the CRM groups are managed in a tree structure.

Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the accompanying drawings.

1 is an exemplary view of an information communication system to which the present invention is applied.

As shown in the drawings, the system to which the integrated method for operating the customer health examination information linked to the EMR system according to the present invention is applied, the EMR server 30 of the present application, the MIS server 40 of the present application, and independent of the present application. A health care management server 10 of a health examination center in operation, a counselor PC 21, a manager PC 22, and a medical staff PC 23 which access the health care management server 10 to input and query health care management information; , The web server 70 in which the homepage of the health examination center is operated, and the SMS server 50 and the mail server 60 for the promotion promotion made in the health care server 10.

That is, the health management server 10 of the health check-up center receives and uses the EMR (electronic medical record system) information of a hospital operated separately from the health check-up center. The medical history and health record of the patient are connected with the electronically documented EMR server 30.

In this EMR information, all medical records of patients, such as medical history, medical history, health record, family history, disease code, time of visit, clinic, type of abnormality, and reservation history, are digitalized in text and image.

In addition, the health management server 10 of the health check-up center is used to receive the management information system (MIS) information of the hospital that is operated separately from the health check-up center, for this purpose MIS server that manages the management information of the hospital It is connected with 40.

As described above, the health management server 10 connected to the EMR server 30 and the MIS server 40 of the hospital is operated in a health examination center independently operated by a hospital, and a plurality of counselor PCs 21 and manager PCs. Allow the connection of the 22 and the medical staff PC 23 to support the recording of the information made through the corresponding PCs 21, 22, and 23, provide the information to be viewed, and analyze the managed information to analyze the information. To provide.

In addition, the health management server 10 is connected to the web server 70 operating the health examination center homepage where the customer access to the health examination center is connected to receive various reservation information, consultation information, etc. and transmit the result. do.

In addition, the health management server 10 generates a promotional campaign which is a public relations management function for the continuous health check of the customer and sends an email or SMS through the SMS server 50 or the mail server 60, and also of the customer The notification message according to the medical examination reservation may be transmitted through the SMS server 50 or the mail server 60. Such a promotion campaign will be described in more detail in the related art to be described later.

The health management server 10 described above with reference to FIG. 2 will be described in more detail as follows.

The health management server 10 is configured such that the counselor PC 21, the manager PC 22, and the medical staff PC 23 can access the health examination information management application by accessing them through an internal network of the health examination center. As shown in the drawing, the CPU 11 includes a central processing unit 11, a data storage device 12, an external interface 13, an operating system 14, a memory 15, and a display device not shown in the drawing.

The central processing unit 11 must be able to perform a large number of mathematical calculations and examine a database when exchanging a large amount of work and mutual information. In general, an Intel 100MHz P54C, a Motorola 120MHz PowerPC604 or a Sun Microsystems 166MHz Ultra It is preferably a central processing unit of the SPARC-1 series or higher, and is operated by a separate operating system 14, for example, Microsoft's Windows Server 2003 (MS Windoe Server 2003). It is driven by at least 4GB of memory 15.

The external interface 13 provides a connection environment of the counselor PC 21, the manager PC 22, and the medical staff PC 23, and also the EMR server 30, the MIS server 40, It is connected to the web server 70 to enable data interworking and data transmission with the SMS server 50 and the mail server 60.

The data storage device 12 is a member DB for managing the information of members (agents, managers, medical staff, etc.) utilizing the integrated customer health examination information provided by the health care management server in the health examination center and the corresponding health examination Customer management DB that manages customer information managed in the center, reservation management DB that manages the medical examination reservation status at the relevant health check-up center, health care DB that manages the health examination results of the relevant health check-up center, and consultation history with customers Customer consultation management DB for managing the health checkup, PR management DB for managing health checkups, analysis DB for analyzing and managing the operation status of the health check-up center and administrator DB for managing the work of the agent, and generally manufactured by Oracle It is used to create and manage the DBs by database management software such as software.

The customer management DB includes a customer information DB, corporate customer information DB, customer rating DB, customer classification DB, construction date DB.

The reservation management DB includes the reservation management information DB, reservation status information DB, special inspection management information DB, room capa information DB, judgment reservation information DB, reservation consultation status information DB, reservation registration status information DB, result consultation It includes status information DB, reservation change status information DB, reservation default status information DB.

The health management DB includes a result analysis information DB, a referrer list information DB, a clinic list information DB, an alarm list information DB, a blood retest list information DB, and a non-blood retest list information DB. .

The promotion management DB includes a group setting information DB, an email sending information DB, a promotion setting information DB, a promotion search information DB.

The analysis DB includes a reservation analysis information DB, a reservation default rate analysis information DB, a home visit reservation analysis information DB, a reservation cancellation analysis information DB.

The manager DB includes a reservation service information DB, courier service undelivered information DB, courier service information DB, unprocessed D-7 call information DB, unprocessed D-3 call information DB, unprocessed alarm information DB, unprocessed R-1 call information DB, Jaejin Post Includes information DB, consultation counseling information DB, counseling information DB, group / user management information DB, code management information DB.

On the other hand, the counselor PC (21), manager PC (22) and medical staff PC (23) is connected to the health care management server 10 by using a health examination center application provided according to the customer management of various health checkup centers The agent PC 21, the manager PC 22, and the medical staff PC 23 can display web contents as a computer device that can communicate with each other. A display device not shown in the drawings, including an internet browser having an Internet browser and a mobile phone capable of wireless Internet communication, a personal digital assistant (PDA) and an IMT2000, and a landline phone, as well as a personal computer such as a desktop computer, a notebook computer, and the like. , At least Pentium-class central processing unit, data storage, 64Mb or higher memory device, Windows 98 or higher operating system And there.

Referring to the overall flow of the present invention with reference to the drawings as follows.

First, the health care application provided by the health care management server 10 from the counselor PC 21, the manager PC 22, and the medical care staff PC 23 of the health checkup center to the health care management server 10 is provided with the corresponding health. When requesting membership registration for use in the examination center, the health management server 10 receives the member information including the user application utilization option information and access authentication information for each user and the member of the data storage device. While storing in a DB, a member registration step of a user who can use the health management application is performed by the member by providing a predetermined access module that can use the application to the access computer.

At this time, each member is assigned different login information according to his or her main work, and thus each member (an agent, manager, medical staff, etc.) is provided with a different menu screen after login.

For example, the agent is not able to see the Console menu or the Administrator menu, which will be described later.

Next, the health management server 10 uses the health management application service to use the health management application to perform data processing tasks in the various health check centers from the user terminals 21, 22, and 23 of the health check center. Receive the request signal.

Referring to the drawings, FIG. 3 is an exemplary view of a login page for accessing a health management application providing a method for integrated operation of customer health examination information associated with an EMR system according to the present invention, and FIG. Is an example of a web page of a hospital management application provided by the integrated management method of customer health examination information associated with the EMR system.

That is, when the user terminals 21, 22, and 23 are connected through the Internet network, the health management server 10 transmits a login screen as shown in FIG. 3 to the corresponding access user terminal to access the corresponding access terminal. The login procedure is performed by receiving appropriate login information from the Internet. The access terminal that has successfully performed this login procedure can access a web page that implements a method for integrating and operating customer health examination information associated with an EMR system according to an embodiment of the present invention as shown in FIG. 3.

In this case, as shown in FIG. 3, the health management application provided by the integrated method for managing customer health examination information associated with the EMR system according to the present invention provides ten menus, and the ten menus are the [console] menu. (200), [customer management] menu (300), [health management] menu (400), [reservation management] menu (500), [customer consultation management] menu (600), [public relations management] menu (700), It may be divided into an analysis menu 800 and an administrator menu 900.

In this case, the [console] menu 200 is a menu for managing an assigned job (Job) by a manager or an agent, and the [customer management] menu 300 receives customer information and a new inquiry consultation and reservation, and a customer. The menu for the integrated management of the reservation / health / consultation history of the, the [health management] menu 400 is a menu for managing the health results of individual customers and corporate customers, the [reservation management] menu 500 It is a menu that supports the convenient inquiry / change / cancellation of reservations by managing the list that can be inquired based on various conditions such as reservation consultation status, registration status, result consultation reservation status related to dry reservation, and the [Customer consultation management] menu ( 600) is a menu for managing a list that can query the progress, processing status in accordance with various conditions for inquiry consultation, the [public information management] menu 700 generates a campaign using email or SMS, campaign history , It is a menu for managing a campaign customer group. The [analysis] menu 800 provides analysis results related to CRM operation such as reservation analysis, reservation cancellation analysis, customer registration status, reservation application analysis, agent analysis, and work task inquiry. The manager menu 900 is a menu for managing basic operation information such as user, user group, and customer information management.

On the other hand, as shown in Figure 5, the [console] menu 200 is [Reservation Service] menu 210, [Not Shipped] menu 220, [Shipping] menu 225, [D-7] menu 230, the [R-1] menu 240, the [return mail] menu 260, the [review counseling] menu 270, and the [consultation] menu 280, but the present invention is limited thereto. It doesn't happen.

In addition, as shown in FIG. 14, the [customer management] menu 300 may be subdivided into [customer information] menu 310, [company information] menu 350, and [customer grade] menu 360. However, the present invention is not limited thereto.

In addition, as shown in FIG. 18, the [health management] menu 400 includes [result analysis] menu 410, [refer list] menu 420, and [clinic list] menu ( 430, an alarm list menu 440, a blood retest list menu 450, and a non-blood retest list menu 460, but the present invention is not limited thereto.

In addition, as shown in FIG. 25, the [reservation management] menu 500 includes [reservation reservation management] menu 510, [reservation status (daily)] menu 520, and [special inspection management] menu 530. ), The [ROOM CAPA] menu 540, the [decision reservation] menu 550 and the [reservation search] menu 560 can be subdivided, but the present invention is not limited thereto.

In addition, as shown in FIG. 31, the [customer counseling management] menu 600 may be subdivided into a [general counseling] menu 610 and a [corporate counseling] menu 620, but the present invention is limited thereto. It doesn't happen.

In addition, as shown in FIG. 33, the [Publicity Management] menu 700 includes [Group Setting] menu 710, [E-mail sending] menu 720, [SMS sending] menu 730, [ Promotion settings] menu 740 and [promotion search] menu 750, but the present invention is not limited thereto.

In addition, as shown in FIG. 40, the [analysis] menu 800 includes [cancel reservation analysis] menu 810, [customer registration status analysis] menu 820, [customer region analysis] menu 830, The reservation request analysis menu 840, the reservation default analysis menu 850, the agent analysis menu 860, the re-scheduled reservation analysis menu 870 and the SMS analysis menu 880 However, the present invention is not limited thereto.

In addition, as shown in FIG. 49, the [administrator] menu 900 includes a [group / user management] menu 910, but the present invention is not limited thereto.

Hereinafter, the health check service management process through the health care application in the integrated management method of the customer health check information associated with the EMR system using the respective menus will be described.

First, the console related task will be described.

6A illustrates an example of a reservation service web page displayed when the [reservation service] menu 210 is selected from the web pages provided through the [console] menu 200 of the health management application according to the present invention.

That is, the reservation service web page is provided so that the member (counselor) who receives the health management application according to the present invention can input and register the reservation service, and also the unreserved reservation service (consultation progress, next consultation, Homepage reservation, home visit reservation) can be inquired and the contents of the consultation can be saved and the counselor can be changed.

In more detail, the counselor selects the [reservation task] menu 210, queries the current unprocessed reservation task list from the reservation management DB through the work list screen 211, and among the unreserved reservation task list. By selecting one reservation service, the reservation detail information screen 212 may determine the current state of the corresponding reservation service in detail.

The work list screen 211 displays information such as a check number, reservation classification, name, gender, phone number, mobile phone number, counseling date, hopeful date, and social status for each examinee extracted from the reservation management DB. The list can be output as Excel data.

At this time, in the reservation details screen 212, the agent selects the inquiry menu bar 218, the reservation information and the previous reservation history of the customer's health check, as well as the customer is provided from the EMR server 30 of the present application Detailed information can be inquired. Therefore, it is possible to immediately consult the customer information through the EMR information provided in the present application without having to input the new information of the customer every time.

As shown in FIG. 6A, the reservation information field in the reservation details screen 212 includes a visitee's number, a recipient's name, a gender, a resident registration number, a home phone number, a work phone number, Cell phone number, hopeful date and time, sujin program, counseling date and time, e-mail, application additional inspection items, consultation details, the date of the previous examination, the previous examination program, transfer special items, previous reservation registration additional inspection items are displayed.

In addition, as shown in Figure 6b, in the reservation history information screen 212, the reservation history column, the processing person (dedicated nurse), the processing task, the assignment date, the processing date, processing date for the corresponding patient extracted from the reservation management DB Information about is displayed.

In addition, as shown in Figure 6c, in the customer information column on the reservation details information screen 212, customer type, customer grade, death or not, name, visit number, social security number, date of birth, email, sex, telephone number, introducer , Referral address, courier address, medication, reservation information, social status, allergies, cancer information, spouse information is displayed.

Here, the counselor can select a specific counselor through the [change charges] menu 213 to take over the consultation service for the customer to another counselor. As shown in FIG. 6D, the counselor performing the task can be changed to another counselor, which is inputted by the administrator according to the taste of the customer and the skill of the counselor. The manager promptly proceeds smoothly. Allows you to check and modify

In addition, the counselor may complete the processing of the reservation consultation through the [counseling completed] menu 215 to be excluded from the unreserved reservation business, and may postpone the consultation service to the next consultation through the [next consultation] menu 216. have.

Meanwhile, the counselor selects the [reservation service] menu 210 and records and stores new counseling contents through the reservation detail information screen 212, and completes the corresponding counseling service through the [counseling completed] menu 215. Through the [reservation registration] menu 217, it is possible to register the reservation generated during the consultation.

Next, FIG. 7A illustrates an example of an undelivered web page displayed when the [undelivered] menu 220 is selected among the web pages provided through the [console] menu 200 of the health management application according to the present invention.

In this case, the courier service is to send out the goods (medicaments, etc.) necessary for the health check to the customer in advance before the scheduled check-up date.

That is, the non-delivered web page is configured to inquire the undelivered courier non-delivery service of the counselor from the member (counselor) who is provided with the health management application according to the present invention and change the person in charge.

In more detail, the counselor selects the [undelivered] menu 220, inquires his unprocessed undelivered courier list from the reservation management DB through the courier undelivered list screen 221, and among the unprocessed undelivered courier list. By selecting one undelivered courier, the detailed information of the undelivered courier may be determined through the undelivered detailed information screen 222.

At this time, in the non-delivery detail information screen 222, the agent selects the inquiry menu bar 224 to inquire the customer's courier information and previous reservation history as well as detailed information of the customer provided from the EMR server 30 of the present application. You can do it. Therefore, it is possible to immediately consult the customer information through the EMR information provided in the present application without having to input the new information of the customer every time.

Here, the counselor can select a specific counselor through the [change charge] menu 223 to take over the delivery service for the customer to another counselor. This is a matter that the administrator judges and inputs according to the skill of the counselor, and the manager can immediately check and correct the progress of the smooth delivery service.

Here, as shown in the drawing, all parcel delivery items are standardized as separate package parcel codes for each health examination package as shown in FIG. 7B, and a parcel delivery command is made through the parcel parcel codes and the parcel delivery records are stored. .

8 shows an example of a shipment web page displayed when the [Shipping] menu 225 is selected from the web pages provided through the [Console] menu 200 of the health management application according to the present invention.

In other words, the dispatch web page is configured to enable the counselor who is provided with the health management application according to the present invention to inquire his unprocessed parcel delivery service and change the contact person.

In more detail, the counselor selects the [Shipping] menu 225, inquires the current unprocessed shipping courier list from the reservation management DB through the courier shipping list screen 226, and among the processed shipping courier list. By selecting one shipment courier, the shipment detail information screen 227 may grasp the current state of the corresponding shipment courier in detail.

At this time, in the corresponding shipping detail information screen 227, the counselor selects the inquiry menu bar 229 for counseling the customer who is provided from the EMR server 30 as well as the courier information and previous reservation history of the customer. The detailed information of can be inquired.

Here, the counselor can select a specific counselor through the [change charge] menu 228 to turn over the work for the customer to another counselor. This is a matter that the administrator judges and inputs according to the skill of the counselor, and the manager can immediately check and correct the progress of the smooth delivery service.

After the courier service has been processed, the contents of the work process are stored through the [confirmation] menu.

Next, FIG. 9 is a view of the D-7 business web page displayed when the [D-7] menu 230 is selected from the web pages provided through the [console] menu 200 of the health management application according to the present invention. An example is shown.

That is, the D-7 business web page is provided so that the member (counselor) who receives the health care management application according to the present invention can record and manage the contents of consultations contacted with the examinee of the checkup before the scheduled checkup date. It can be configured to change the counseling staff.

In more detail, the counselor selects the [D-7] menu 230, through the D-7 list screen 231 from the reservation management DB at the present time, the unprocessed D-7 consultation service to be handled Inquiry is confirmed, and the consultation with the examinee can be recorded on the D-7 detailed information screen 232.

In this case, the D-7 detailed information screen 232, the counselor selects the inquiry menu bar 234 to receive the reservation information and previous reservation history for the customer's health check, as well as from the main EMR server 30. The detailed information of the customer can be inquired. Therefore, it is possible to immediately consult the customer information through the EMR information provided in the present application without having to input the new information of the customer every time.

Here, the counselor can select a specific counselor through the [change charges] menu 233 to take over the consultation service for the customer to another counselor. This is a matter that the administrator judges and inputs according to the taste of the customer and the skill of the counselor, so that the manager can immediately check and correct the progress of the consultation.

In addition, the agent can store the corresponding D-7 consultation contents through the [Save consultation] menu 235, and can process the work through the pass through the [pass] menu 236, [Confirm] menu ( 237 may be processed as a check, and the package inspection item for the corresponding examinee may be inquired through the [PKG] menu 238.

In addition to conducting consultation with the examinee 7 days before the date of the medical examination and storing the contents of the consultation as the D-7 task, the consultation with the examinee 3 days before the date of the medical examination as a D-3 task and the consultation It is also possible to save the contents.

Therefore, by systematically notifying the customer of the reservation status through text messages or the like several times before the inspection reservation date, it is possible to prevent the customer departure and prevent the bankruptcy of the reservation.

Next, FIG. 10 is a view of the R-1 business web page displayed when the [R-1] menu 240 is selected from the web pages provided through the [console] menu 200 of the health management application according to the present invention. An example is shown.

That is, the R-1 business web page is provided so that the member (counselor) who receives the health care management application according to the present invention can record and manage the contents of counseling contact with the examinee after the checkup. It is configured to change the contact person.

In more detail, the counselor selects the [R-1] menu 240, through the R-1 list screen 241 from the reservation management DB at the current point of time to handle the unprocessed R-1 consultation service Inquiry is confirmed by the query, and the contents of the consultation with the examinee can be recorded on the R-1 detailed information screen 242.

In this case, the R-1 detailed information screen 242, the counselor selects the inquiry menu bar 244, the reservation information for the health checkup of the customer, as well as the detailed information of the customer provided from the EMR server 30 of the present application You can query. Therefore, it is possible to immediately consult the customer information through the EMR information provided in the present application without having to input the new information of the customer every time. In addition, since the consultation point is after the medical examination, the judgment information for the medical examination can be inquired together.

Here, the counselor can select a specific counselor through the [change charge] menu (243) to take over the consultation service for the customer to another counselor. This is a matter that the administrator judges and inputs according to the taste of the customer and the skill of the counselor, so that the manager can immediately check and correct the progress of the consultation.

In addition, the counselor may store the contents of the R-1 consultation through the [Save consultation] menu 245, and may process the work as confirmation through the [confirmation] menu 246.

Here, the actual result consultation confirmation message will be sent by SMS, but if there is no mobile number, it will be assigned to the console task as described above.

Therefore, it is possible to follow-up management that delivers post-mortem health recovery information and additional medical recommendations to customers after the examination through e-mail or telephone, thereby enhancing medical services and improving the image and reliability of the center.

Next, FIG. 11A illustrates an example of a re-postal mail web page displayed when the [re-postal mail] menu 260 is selected from the web pages provided through the [console] menu 200 of the health management application according to the present invention. will be.

In other words, the re-postal mail web page is provided so that the member (counselor) side receiving the key management application according to the present invention can input and store the re-mail information related to the re-mail, and also look up the unprocessed re-post mail service from the member side It is configured to output mail related documents.

In more detail, the counselor selects the [reposted mail] menu 260, inquires his unprocessed reposted mail work list from the reservation management DB through the reposted mail list screen 261, and displays the corresponding unresolved mail. By selecting one of the list of postal mail tasks from the list of tasks, the detailed information on the postal mail information screen 262 may determine the current status of the corresponding postal mail task.

In this case, the detailed information on the postal mail information screen 262, the agent selects the inquiry menu bar 264, the detailed recipients can send information about the postal mail to send the re-posted mail, and also reservation for the health check of the customer Information and previous reservation history, as well as detailed information of the customer provided from the EMR server 30 of the present application can be inquired. Therefore, it is possible to immediately consult the customer information through the EMR information provided in the present application without having to input the new information of the customer every time.

Here, the counselor may select a specific counselor through the [change charge] menu 263 to take over the consultation service for the customer to another counselor. This is a matter that the administrator judges and inputs according to the taste of the customer and the skill of the counselor, so that the manager can immediately check and correct the progress of the consultation.

In addition, the counselor can extract the medical history information as shown in FIG. 11D through the [original history] menu (265a) from the EMR server 30 of the present application to check the medical record of the examinee in the hospital, [ [Contents] The results of the results of the examination as shown in FIG. 11E through the menu (265b) can be extracted from the health management DB to check the health examination results of the corresponding examinee, and also through the [examination plan] menu (265c). 11F can be retrieved from the health management DB to check whether the patient is re-examination and the plan, and the personal characteristics as shown in FIG. 11G through the [personal characteristics] menu 265d. The personal characteristics of the corresponding examinee can be retrieved by extracting from the customer management DB, and additional consultation contents with the corresponding examinee can be stored through the [save] menu 265e.

Also, based on this, the user can output the vibration guide as shown in FIG. 11B through the [output 1] menu 266a through his or her output device (printer), and through the [output 2] menu 266b. Detailed examination information as shown in FIG. 11C may be output. Such document output is composed of the formal document pattern combined with the personal information of the examinee (e.g., disaster plan, health history, history, personal characteristics, etc.).

Then, the task may be processed as a pass through the [pass] menu 236, and the task may be processed as a check through the [confirm] menu 237.

Next, FIG. 12A illustrates an example of a consultation counseling web page displayed when the [review counseling] menu 270 is selected from the web pages provided through the [console] menu 200 of the health care management application according to the present invention. will be.

In other words, the web page is provided to the member (counselor) side receiving the health management application according to the present invention to input and store the information on the counseling counseling, and also to look up the unprocessed counseling consultation on the member side It is configured to output consultation related documents.

In more detail, the counselor selects the [review counseling] menu 270, inquires the current unprocessed review counseling task list from the reservation management DB through the review counseling list screen 271, and the corresponding unresolved counseling counseling By selecting one of the task consultation counseling task list through the detail information screen 262, the current status of the counseling consultation task can be determined in detail.

In this case, when one of the examinees displayed on the consultation list screen 271 is selected, the consultation screen for inputting the consultation screen as shown in FIG. 12B is activated to record the contents of the consultation consultation for the examinee.

If the [reservation reservation] menu is selected here, a new reservation counseling screen as shown in FIG. 12C is activated, and a detailed medical examination reservation for the corresponding patient can be made and registered in the reservation management DB. At this time, the medical examination reservation is made through the medical examination program package as shown in FIG. 12E, and details can be added / deleted.

Here, the reservation process is the same for both visits and visits.

In addition, the information that the reservation process is completed is activated by a guide letter as shown in Figure 12d is provided so that the counselor can grasp at a glance, it can be sent to the e-mail of the attendees through the [e-mail] menu, [ Print] menu can be enclosed in the confirmation mail to the recipient.

In this case, the detailed information screening consultation screen 272, the counselor selects the inquiry menu bar 274 to look up the details of the examinee personal information for the consultation, and also the reservation information and transfer for the health check of the customer As well as the reservation history it is possible to query the detailed information of the customer provided from the EMR server 30 of the present application. Therefore, it is possible to immediately consult the customer information through the EMR information provided in the present application without having to input the new information of the customer every time.

Here, the counselor may select a specific counselor through the [change charge] menu 263 to take over the consultation service for the customer to another counselor. This is a matter that the administrator judges and inputs according to the taste of the customer and the skill of the counselor, so that the manager can immediately check and correct the progress of the consultation.

In addition, the counselor can query the examinee's re-examination and plan from the health care management DB through the [recovery plan] menu (275a), and the caregiver of the caregiver from the health care management DB through the [health care] menu (275b). The results of the medical examination can be inquired, and the medical records of the examinee can be checked from the EMR server 30 of the present institution through the [History of History] menu 275c, and through the [Personal Characteristics] menu 275d. The personal characteristics of the examinee can be inquired from the customer management DB, and the contents related to the consultation with the examinee through the [Save] menu 265e can be stored.

In addition, you can enter the new disaster reservation information generated during the consultation consultation through the [reservation reservation] menu (276a) to be stored in the reservation management DB and register it immediately. It can be output from the output device (printer), and the output of the test results can be output through the [Output 2] menu (276c), and the detailed test results after saving the test results through the [Output 3] menu (276d). You can output This document output is composed by combining the recipient's personal information (recovery plan, health history, history, personal characteristics, etc.) with new standardized consultation patterns.

And, if the current consultation is not easy through the [next consultation] menu (276e) is stored in the customer consultation management DB to postpone the consultation to the next (settable later) consultation, the [one year later] menu (278f) In the case of a disaster after one year through the customer consultation management DB to be reassigned after a year, and can be handled through the [confirmation] menu (278g).

Therefore, after the examination, abnormal findings can be notified to customers of what needs to be reexamined, and the customer can be managed individually for smooth reexamination operation, ensuring the health of the customer and the reliability of the examination, increasing the number of examinations and additional examinations. Can be secured.

Next, FIG. 13 shows an example of a consultation web page displayed when the [consultation] menu 280 is selected from the web pages provided through the [console] menu 200 of the health management application according to the present invention.

That is, the consultation web page is provided so that a member (counselor) who receives the health management application according to the present invention can input and store consultation related work information.

In more detail, the counselor selects the [consultation] menu 280, inquires the current unprocessed counseling task list from the reservation management DB through the counseling list screen 281, and selects one of the unprocessed counseling task lists. By selecting the consultation service of the consultation through the detailed information screen 282 can determine in detail the current state of the consultation service.

At this time, the consultation details screen 282, the agent selects the inquiry menu bar (284) can query and record the current consultation content for the selected customer, and also can immediately query the past consultation history for the customer. In addition, the detailed information of the customer provided from the EMR server 30 of the present application can be inquired. Therefore, it is possible to immediately consult the customer information through the EMR information provided in the present application without having to input the new information of the customer every time.

Here, the counselor can select a specific counselor through the [change charge] menu (283) to take over the consultation service for the customer to another counselor. This is a matter that the administrator judges and inputs according to the taste of the customer and the skill of the counselor, so that the manager can immediately check and correct the progress of the consultation.

In addition, the counselor may store the currently recorded counseling contents in the customer counseling management DB through the [saving counseling] menu 285, and may process the work as confirmation through the [confirmation] menu 286.

Next, the customer management related tasks will be described.

FIG. 15A illustrates an example of a customer information web page displayed when the [customer information] menu 310 is selected from the web pages provided through the [customer management] menu 300 of the health management application according to the present invention.

In other words, the customer information web page allows the member (counselor) who is provided with the health care management application according to the present invention to search various information about the customer according to the inquiry condition and register / modify / view the customer related data. It is configured to be.

In more detail, when the counselor selects the [Customer Information] menu 310 and inputs a search condition through an inquiry screen as shown in FIG. 15B, the corresponding management server 10 matches in the customer management DB. The information about the customer is extracted and the customer information web page shown in FIG. 15A is generated and transmitted to the counselor.

In this case, the counselor may inquire the basic information of the customer through the [Customer Basic Information] menu 312 of the customer information screen 311 shown in FIG. 15A, and of the customer information screen 311 shown in FIG. 15A. The detailed information of the customer may be inquired through the [customer detail information] menu 322 (see FIG. 15C), and the customer's information may be viewed through the [VIP information] menu 332 of the customer information screen 311 illustrated in FIG. 15A. VIP information can be inquired (see FIG. 15D), and the recommender information of the corresponding customer can be inquired through the [Recommended person information] menu 342 of the customer information screen 311 shown in FIG. 15A (see FIG. 15E). ). Therefore, the counselor can search the customer's basic information, detailed information, VIP information, and recommender information by searching the customer once.

First, when the [customer basic information] menu 312 of the customer information screen 311 is selected, as shown in Figure 15a, the health management server 10 is the basic information about the retrieved customer from the customer management DB For example, information about customer type, VIP status, death status, name, medical number, social security number, gender, date of birth, email, telephone number, referrer, referrer, address, medication information, status, cancer status .

Here, the [new inquiry reception] menu 313 is provided so that the counselor can record new consultation contents for the customer in the customer management DB. As shown in FIG. 15F, information of a consultation question input to the corresponding customer is received and registered in the customer consultation management DB and assigned to a console task.

In addition, the [outpatient medical reservation] menu 314 is provided to enable the counselor to register the customer as an outpatient of the present application at the request of the corresponding customer. As shown in FIG. 15G, basic hospital medical appointment information input for the corresponding customer is transmitted to the EMR server 30 of the present application to be received and registered.

In addition, the [General Comprehensive Hospital Reservation] menu 315 is provided to enable the counselor to register the customer as a medical examiner of the medical examination center at the request of the corresponding client. As shown in FIG. 15H, basic medical examination application information input for the customer is received and registered in the reservation management DB.

In addition, the customer basic information may be modified through the [edit information] menu 316.

On the other hand, if the [customer information] menu 322 of the customer information screen 311 is selected, as shown in Figure 15c, the health management server 10 is detailed information about the retrieved customer from the customer management DB , For example, the preferred contact channel (home phone, work phone, mobile phone, email, etc.), SMS reception, email reception, job, job title, interest information, education, acquaintance information, average income, marital status, number of children, customer characteristics, Extract and display information on historical and customer grade information.

Here, the [New Inquiry] menu 323, [Outpatient medical reservation] menu 324, [General medical reservation] menu 325 and the customer detail information in the [Customer information] menu 322 are modified. Since the [edit information] menu 326 performs the same function as the [customer basic information] menu 312, description thereof is omitted.

On the other hand, if the [VIP information] menu 332 of the customer information screen 311 is selected, as shown in FIG. 15D, the health management server 10 is VIP information for the retrieved customer from the customer management DB, For example, information on the status of personnel affairs, economic affairs personnel affairs, and information on personnel affairs related to the headquarters / health examination center are extracted and displayed.

Here, the [New Inquiry] menu 333 in the [VIP Information] menu 332, the [Outpatient Medical Care] menu 334, the [General Health Reservations] menu 335 and the VIP information of the customer are modified. Since the [edit information] menu 336 performs the same function as the [customer basic information] menu 312, description thereof will be omitted.

On the other hand, if the [recommender information] menu 342 of the customer information screen 311 is selected, as shown in FIG. 15E, the health management server 10 relates to the recommender for the searched customer from the customer management DB Extract and display information.

Here, in the [Recommended information] menu 342, [New Inquiry] menu 343, [Outpatient medical reservation] menu 344, [General medical appointment reservation] menu 345, and modifying the recommender information of the customer. Since the [edit information] menu 346 performs the same function as the [customer basic information] menu 312, description thereof is omitted.

And, in the customer history information screen 331 in the [customer information] menu 310, the customer management DB, reservation management DB, health care DB, customer consultation management according to the selection of the consultant's inquiry menu bar 319 It is possible to inquire the health reservation reservation history, reservation information, health history, counseling history, public relations history, personal characteristics, and satisfaction for the customer extracted from DB and PR management DB.

16A illustrates an example of an enterprise information web page displayed when the [company information] menu 350 is selected from the web pages provided through the [customer management] menu 300 of the health management application according to the present invention.

In other words, the corporate information web page allows a member (counselor) who is provided with a health management application according to the present invention to search various information about the corporate customer according to the inquiry condition and register / modify / view the corporate customer related data. It is configured to be possible.

In more detail, when the counselor selects the [company information] menu 350 and inputs a search condition through an inquiry screen as shown in FIG. 16B, the corresponding management server 10 matches in the customer management DB. By extracting the information about the corporate customer to generate a corporate customer information web page shown in Figure 16a to be sent to the counselor.

At this time, the counselor can query the basic corporate information through the corporate customer information screen 351 shown in FIG.

First, in the corporate customer information screen 351, as shown in FIG. 16A, the key management server 10 provides basic information about the retrieved corporate customer from the customer management DB, such as a corporation name, a business number, a corporation number, and a representative. , Insurance number, number of employees, establishment date, company type, company size, industry type, representative phone number, fax number, red pages, address, type of business, type of business Extract and display information.

Here, the [New Inquiry] menu 353 is provided so that the counselor can record new consultation contents for the corresponding corporate customer in the customer management DB.

And, the basic corporate customer information is configured to be modifiable through the [edit information] menu 354, and more detailed corporate information can be extracted through the [detail view] menu 355.

In addition, the corporate customer history information screen 352 in the [company information] menu 350, according to the selection of the consultant's inquiry menu bar 356, the customer management DB, reservation management DB, health management DB, customer It is possible to inquire the reservation status, sujin status, examination results, consultation history, and keyman information of the relevant corporate customers extracted from the consultation management DB and the PR management DB.

17 shows an example of a customer grade web page displayed when the [customer grade] menu 360 is selected from the web pages provided through the [customer management] menu 300 of the health management application according to the present invention.

That is, the customer rating web page is configured to be able to query the customer ratings for each customer in accordance with the search conditions on the member (counselor) side receiving the health management application according to the present invention.

Here, the customer grade refers to setting each customer to a plurality of grades, and the criteria for setting the grade are based on the construction cost, occupation, income, construction program, referral number, internal customer status, and the number of construction times. Is set.

In more detail, when the counselor selects the [Customer Rating] menu 360 and inputs a search condition (recipient number, examinee name, date of arrival, date of determination) in the inquiry item as shown in FIG. The health management server 10 extracts information about a matching customer from the customer management DB and displays the corresponding customer rating web page.

In this case, the corresponding customer grade may be classified into seven grades according to the above-mentioned building cost, job, income, building program, recommended number of people, internal customer availability, and the number of building.

Next, the examination management related tasks will be described.

19 shows an example of a result analysis web page displayed when the [result analysis] menu 410 is selected from the web pages provided through the [check management] menu 400 of the health management application according to the present invention.

In other words, the result analysis web page is configured to be able to query the results of each customer in accordance with various query conditions on the member (counselor) side provided with the health management application according to the present invention.

In more detail, when the counselor selects the [Result Analysis] menu 410 and inputs a search condition through the result analysis inquiry screen 411 as shown in FIG. 19, the corresponding management server 10 Extracting information about the results of the customer with the matching condition from the health management DB is displayed on the result analysis query result screen 412.

At this time, the corresponding result analysis inquiry screen 411 can search the corresponding customers by inputting the inquiry conditions of the number of visits, ripper, clinic, blood reexamination, non-blood reexamination.

Here, the referral of the referral conditions (refer) can be selected whether the outpatient, the inpatient hospital, or other hospital patients, and the customer search results according to the inquiry conditions of the EMR server ( 30).

In addition, the clinic (clinic) of the inquiry condition refers to a specialized health checkup package, the exercise clinic, smoking cessation clinic, stroke prevention clinic, cardiovascular disease prevention clinic, osteoporosis clinic and hyperlipidemic syndrome clinic customers It is provided to inquire about the result.

In addition, the alarm (Alarm) refers to the case where a health risk factor is found before or during the medical examination result determination, ECG, urine cancer, uterine cancer, sputum cancer, gastroscope, rectal endoscopy, Results for clients who developed risk factors in colonoscopy, chest imaging, chest CT, abdominal ultrasound, abdominal CT, thyroid ultrasound, pelvic ultrasound, prostate ultrasound, gastrointestinal, breast ultrasound, carotid ultrasound, brain, post-binar endoscopy, and mammography It is provided to inquire.

In addition, the blood re-examination of the inquiry condition is provided to be able to query the results for the customer in need of a re-examination accompanied by a blood test among the customers in need of re-examination.

In addition, the non-blood reexamination of the inquiry condition is provided to be able to query the results for customers who need reexamination except the blood test among the customers that need reexamination.

20, such a referrer is performed in detail with respect to a specific customer, and the name of the examinee, the number of the referee, the type of the referee, the date of the attendance, the result consultation date, and the information on the counselor are provided [refer list]. An inquiry screen according to the menu 420 is shown.

[21] In FIG. 21, the clinic inquiry is performed in detail with respect to a specific customer, and the clinic list is provided to check information on the name of the examinee, the number of the clinic, the type of clinic, the date of the visit, the result consultation date, and the consultation. An inquiry screen according to the menu 430 is shown.

In FIG. 22, the alarm inquiry is performed in detail with respect to a specific customer, so that information on the name of the examinee, the number of the attendee, the resident registration number, the phone number, the mobile number, the number of the visit, the result consultation date and the registration date is provided. Alarm) list] menu 440 is shown.

23, the blood re-inquiry inquiry is performed in detail for a specific customer, so that the information on the name of the examinee, the number of the examinee, the reservation number, the type of reexamination (period), the date of the retrieval, the date of the reexamination, and the judgment of the blood will be provided. Blood screening list] menu 450 is shown an inquiry screen.

FIG. 24 provides the non-blood re-examination inquiry in detail with respect to a specific customer, so that the information on the name of the examinee, the number of the examinee, the reservation number, the type of reexamination (period), the date of the retrieval, the date of the re-examination, and the decision of the judgment is provided. An inquiry screen according to the [non-blood retest list] menu 460 is shown.

Next, the reservation management related tasks will be described.

FIG. 26 is a view illustrating an example of the case reservation management web page displayed when the case check menu [510] is selected among the web pages provided through the [reservation management] menu 500 of the case management application according to the present invention. will be.

In other words, the health care reservation management web page is configured to look up and check the status of the health check by hour / day / day of the week according to a variety of search conditions from the member (counselor) receiving the health care management application according to the present invention.

In more detail, when the counselor selects the [health reservation management] menu 510 and inputs a search date through the health reservation reservation screen 511 as shown in FIG. 26, the health management server 10 Extracts information about all reservation packages of the relevant date and the date after this, from the reservation management DB, to the inquiry period reservation status screen (512), inquiry date reservation status screen (513), and detailed inspection status screen (514). Will be displayed.

First, when a counselor inputs a date that he / she wants to search on the search reservation screen 511, the corresponding management server 10 displays a calendar form for 60 days based on the search date on the search period reservation status screen 512. Will display the entire reservation package.

At the same time, the inquiry date reservation screen 513 displays the reservation package existing in the inquiry date by time zone.

The detailed inspection status screen 514 displays the reservation status of the true ultrasound examination and the specific examination existing on the inquiry date.

Here, when the counselor selects such a time-based reservation package, the detailed registration status of the reservation is displayed.

Meanwhile, FIG. 27 is a daily reservation status web page displayed when the [reservation status (daily)] menu 520 is selected from the web pages provided through the [reservation management] menu 500 of the health management application according to the present invention. An example is shown.

That is, the daily reservation status web page is configured to query the reservation registration status on the basis of a specific inquiry date and a specific inquiry time from the member (counselor) receiving the health management application according to the present invention.

In more detail, when the counselor selects the [Reservation Status (Daily)] menu 520 and inputs a search date or inquiry time through the key reservation search screen 521 as shown in FIG. The management server 10 extracts information on the reservation package matching the inquiry date or inquiry time from the reservation management DB and displays it on the reservation detail information screen 522.

Such reservation details include the check-in number, the date of booking, the reservation time, the name of the examinee, the resident registration number, the package name, additional inspection information, the cancellation inspection information in the package, and special matters.

And, Figure 28 is an example of a specific inspection management web page displayed when the [Special Inspection Management] menu 530 selected from the web page provided through the [Schedule Management] menu 500 of the health management application according to the present invention It is shown.

That is, the singularity test management web page is configured so that a member (an agent) who is provided with a health management application according to the present invention can inquire the specific test appointment registration status based on a specific singularity test reservation time / date or laboratory. .

In more detail, the counselor selects the [Special Test Management] menu 530, and the specific test scheduled time, specific test scheduled date or specific test is made through the specific test search screen 531 as shown in FIG. When an inquiry is input to the examination room, the health management server 10 extracts the information on the specific inspection reservation matching the inquiry condition from the reservation management DB and displays it on the specific inspection detail information screen 532.

The specific inspection details include the specific reservation date, reservation time, visit number, name, age, classification, package code, package name, initial registration date, inspection code, and inspection name.

And, Figure 29 is a room status management displayed when the [room status (ROOM Capa) management] menu 540 is selected from the web page provided through the [reservation management] menu 500 of the health management application according to the present invention An example of a web page is shown.

That is, the room status management web page is configured to be able to query the status of the use of the VIP room from the member (counselor) side receiving the health management application according to the present invention.

In more detail, when the counselor selects the [ROOM Capa Management] menu 540 and inputs a search date / period through the room status search screen 541 as shown in FIG. The health management server 10 extracts the information on the use status of the VIP room matching the inquiry condition from the reservation management DB and displays it on the room status details screen 542.

The room status details include the reservation date, reservation room, room number, reservation number, name, package name, social status, and special features.

And, Figure 30 shows an example of the determination reservation web page displayed when the [decision reservation] menu 550 of the web page provided through the [reservation management] menu 500 of the health management application according to the present invention will be.

That is, the decision reservation web page is configured to query the status of various judgment consultation (medical counseling, secondary counseling, clinic decision consultation) from the member (counselor) who is provided with the health management application according to the present invention.

In more detail, when the counselor selects the [decision reservation] menu 550 and inputs a search date through the determination reservation search screen 551 as shown in FIG. 30, the health management server 10 Based on the inquiry date, the reservation management DB extracts the judgment reservation status for 60 days and displays the judgment reservation detail information screen 552.

The room status details are displayed separately for each determination.

On the other hand, in the detailed page according to the selection of the [Reservation Search] menu 560, the counselor checks each condition, for example, reservation consultation status, reservation registration status, reservation progress status, result consultation status, reservation change status and reservation default status. It is configured to search in detail, but the detailed description thereof is omitted because it proceeds similar to the above-described reservation management task.

Next, the customer consultation management-related tasks will be described.

31 illustrates an example of a general consultation web page displayed when the [general consultation] menu 610 is selected from the web pages provided through the [customer consultation management] menu 600 of the health management application according to the present invention. .

In other words, the general counseling web page is configured to inquire the counseling progress of each general customer according to various inquiry conditions from the member (counselor) side receiving the health management application according to the present invention.

In more detail, when the counselor selects the [general consultation] menu 610 and inputs an inquiry condition through the consultation status inquiry screen 611 as shown in FIG. 31, the health management server 10 In the customer consultation management DB, the information on the consultation progress with matching conditions is extracted and displayed on the consultation status inquiry result screen 612.

At this time, the inquiry condition for inquiring the counseling status can be a reception date, counseling type, counseling status, customer importance, a person in charge, and a customer name.

Accordingly, the corresponding consultation status inquiry result screen 612 includes the customer name, primary classification, secondary classification, counseling person, importance, receipt date, processing deadline, processing completion date, and processing excess extracted from the customer consultation management DB. The information is displayed.

On the other hand, in the detail page according to the selection of the [business consultation] menu 620, as shown in FIG. 32, the counselor looks up the query conditions, for example, the date of receipt, the type of consultation, the status of consultation, and the importance of the customer. It is configured to query the current status of counseling for corporate customers using at least one of the person in charge and the name of the company.

Next, the public relations management related tasks will be described.

34 shows an example of a group setting web page displayed when the [group setting] menu 710 is selected from the web pages provided through the [public relation management] menu 700 of the health management application according to the present invention.

That is, the public relations management web page is provided to register / modify / delete the public relations group on the member side (counselor) who is provided with the health management application according to the present invention, and to the customers belonging to the public relations group for the selected public relations group. It is configured to inquire related information (information necessary for publicity).

In more detail, when the counselor selects the [group setting] menu 710 and selects one promotion group among a plurality of promotion groups through the promotion group list screen 711 as shown in FIG. 34. In this case, the corresponding management server 10 is to display the information on the customers belonging to the selected promotional group in the PR management DB on the PR group detail information screen 712.

At this time, for the customers belonging to such a promotional group, the personal information required for the promotion is displayed on the details of the promotional group information screen 712. Such information includes ID, name, social security number, Cell phone number and email number are included. The mobile phone number will send an SMS for promotion or an email number for promotion.

FIG. 35 shows a screen for registering and modifying a promotional group provided to register and modify such a promotional group.

The screen allows the user to register a new promotional group, which can be managed in a tree structure.

In other words, create a promotional group of subtrees that belong to a single topic (e.g., large corporation 1), and then put the corresponding customers back into the subtree (e.g., executives of large corporation 1, executive family of large corporation 1, large corporation) By making customers belong to the PR group in a multi-layered tree method, which is in the middle of the middle part 1), it is possible to make the PR specialized according to the characteristics of each PR group.

36 shows an example of an e-mail sending web page displayed when the [e-mail sending] menu 720 is selected from the web pages provided through the [public relation management] menu 700 of the health management application according to the present invention. will be.

In other words, the e-mail sending web page is configured to allow the promotion promotion to each customer through a single email when the member (counselor) side receiving the health management application according to the present invention to promote the health promotion service do.

In more detail, first, the agent selects the [Send E-mail] menu 720, registers a promotion name through the e-mail promotion promotion setting screen 721 as shown in FIG. Select a public relations group, set the subject of the promotional email, and record the unusual details to prepare for a one-time promotional promotion via email.

In addition, the counselor inputs and edits the promotional contents to be included in the email through the email promotion promotion contents screen 722.

One-time promotional emails for a large number of customers in such a promotional group can be immediately sent or scheduled to be sent through a time setting menu. The e-mail according to the promotional promotion is sent through the mail server 60.

Promotional promotional records through such a one-time email is stored and managed in the PR management DB.

37 shows an example of an SMS sending web page displayed when the [SMS Sending] menu 720 is selected from the web pages provided through the [Public relations management] menu 700 of the health management application according to the present invention.

That is, the SMS sending web page is configured so that the promotional promotion to each customer through the SMS in a single shot when the member (counselor) side receiving the health management application according to the present invention performs the promotion promotion for the health examination service. do.

In more detail, first, the counselor selects the [SMS Sending] menu 720, registers a promotional promotion name through the SMS promotion promotion setting screen 731 as shown in FIG. 37, and promotes a promotion target. Select a group, set the title of the promotional SMS, and record the unusual details to prepare for a one-time promotional promotion via SMS.

Then, the counselor is to input and edit the promotional content to be included in the SMS through the SMS promotional content screen (732).

The one-time promotional SMS for a large number of customers in the PR group may be immediately sent or scheduled to be sent through the time setting menu. The SMS according to the promotional promotion is sent through the SMS server 50.

Promotional promotional records through such a one-time SMS is stored and managed in the PR management DB.

On the other hand, in addition to such a one-time promotional promotion, the customer's basic information and profile information, and the customer's characteristic data such as medical treatment data, medical history, visit history of the EMR server 30 and MIS server 40 of the present application After extracting the list of targets, targeting promotion will be enabled to efficiently perform various CRM activities such as medical recommendation, health check-up promotion, special customer group management to the specialized customers.

In other words, customer information of various member DBs such as residence, gender, social status, age, occupation, ripper, family of each customer, medical history, family history, disease code, visit time, clinic, abnormal findings, medical record, Based on various customer EMR and MIS information such as reservation history, and various CRM information such as customer satisfaction, responsiveness, customer rating, counseling type, and referrer information, the customer is grouped into a promotional group to characterize the target and target the set promotional group. Will promote the targeting promotion.

This will be described in more detail through the following [Promotional Settings] menu 740 and [Promotional Search] menu 750.

38 shows an example of a promotion setting web page displayed when the [promotion setting] menu 740 is selected from the web pages provided through the [public relation management] menu 700 of the health management application according to the present invention.

That is, the promotion setting web page is a promotional promotion targeted to the customer characterized by periodic email or SMS when the member (counselor) side receiving a health care management application according to the present invention performs the promotion promotion for the health examination service It is configured to proceed.

In more detail, first, the agent selects the [Promotional Setting] menu 740, and the basic information necessary for the promotion promotion, that is, the promotion name and the promotion, through the promotion basic information setting screen 741 as shown in FIG. Prepare for a promotional promotion by setting the type, content title, and peculiarities.

In this case, the promotion type refers to selecting whether the delivery channel is a short message or an email message through SMS, and the present invention provides a delivery channel such as SMS, email, phone call, and DM. It becomes possible.

Subsequently, the agent selects a promotion group to proceed with the promotion through the target setting menu 743 on the promotion execution information setting screen 742, creates contents to be included in the promotion through the contents setting menu 744, and sets a schedule. The menu 745 selects when the promotion is to proceed.

At this time, the setting for the promotional group that is the target of the promotional promotion, the customer's basic information and profile information, the source medical data, medical history, visit history of the EMR server 30 and the MIS server 40 of the present application By extracting the list of customers who are subject to the characteristic data, CRM promotions featuring various target customers, such as medical recommendation, health examination promotion, and special customer group management, can be conducted for the specialized customers.

For example, if you want to recommend a health check-up service for a specific purpose to the customer, the clinic information and its frequency related to the check-up service is extracted from the EMR server 30 and the MIS server 40 of the present application and likely It defines the high disease group, and extracts the patients who have previously received medical treatment and surgery for the disease through the medical records of the headquarters, and plans when and how the contents of the medical examination service will be delivered to the customer. The service will be delivered to customers and recommended / promoted.

In this case, the schedule setting may be triggered, such as periodic automatic sending, non-periodic temporary sending for the selected specialized promotional group.

That is, instead of simply relying on the customer data in the health examination center when targeting the publicity target, the customer's medical records, etc., extract and accurately target and execute the customers who need or have related medical history through each medical examination record. By setting the schedule in various ways to promote and recommend the health check-up service, it becomes a sure means of sales for the health check-up service, and the customer can review the past history of the health check-up service. It will be accepted casually.

The inquiry about the promotion promotion and the inquiry about the execution result of the promotion promotion are provided to the corresponding user through the [promotion search] menu 750 as shown in FIG. 39.

Next, the analysis related task will be described.

41 shows an example of a reservation cancellation analysis web page displayed when the [cancel reservation analysis] menu 810 is selected from the web pages provided through the [analysis] menu 800 of the health management application according to the present invention. .

In other words, the reservation cancellation analysis web page is configured to be able to query the cancellation rate and cancellation type at a glance about the status of the reservation cancellation for the health examination service from the member (counselor) receiving the health management application according to the present invention. .

In more detail, the counselor selects the [cancel reservation analysis] menu 810 and selects a year to be queried through the analysis condition screen 811 as shown in FIG. 41, and displays a display method (monthly / periodically). If you select and extracts the data on the canceled reservation in the entire reservation status of the selected period from the reservation management DB to display on the analysis content screen 812.

In this case, the analysis content screen 812 displays the number of reservation cancellations and the type and rate of cancellations of the reservations according to the display method selected by the user.

Here, the cancellation types of these cancellations are displayed various cancellation types (e.g., personal schedule changes, unkindness, dissatisfaction, reservation of other hospitals, etc.) obtained by each counselor after the cancellation. It is also used as operational data and customer response data.

42 shows an example of a customer registration status analysis web page displayed when the [customer registration status analysis] menu 820 is selected from the web pages provided through the [analysis] menu 800 of the health management application according to the present invention. It is shown.

That is, the customer registration status analysis web page is configured to be able to query the status of customer registration by various categories at a glance on the customer registration status for the health examination service from the member (counselor) receiving the health management application according to the present invention. .

In more detail, the counselor selects the [Customer Registration Status Analysis] menu 820 and selects a year to be viewed through the analysis condition screen 821 as shown in FIG. 42, and displays the display method (monthly / periodically). If you select the customer classification to look up after selecting), the data on the registered customer of the selected period from the customer management DB is extracted and displayed on the analysis content screen (822).

At this time, the customer classification selection made on the analysis condition screen 821 is made by gender, age, domestic and foreign, new return classification, monthly income, and educational attainment, and is reflected when outputting to the analysis contents screen 822. Through this, it is possible to use the information as a center operation information, especially as a customer attraction information.

43 illustrates an example of a customer region analysis web page displayed when the [customer region analysis] menu 830 is selected from the web pages provided through the [analysis] menu 800 of the health management application according to the present invention. .

That is, the customer region analysis web page can query the detailed customer region status by various regional classifications at a glance with respect to the status information of each customer targeted for the health examination service from the member (counselor) who is provided with the health care management application according to the present invention. It is configured to be.

In more detail, when the counselor selects the [Customer Region Analysis] menu 830 and selects a period to be queried through the analysis condition screen 831 as shown in FIG. 43, and selects a region to be queried. In the customer management DB, local information data about the checkup customer of the selected period is extracted and displayed on the analysis contents screen 832.

At this time, the customer region selection made in the analysis condition screen 831 is made for each city / province, and accordingly, in the analysis contents screen 832, the number of checkup customers in each region of the corresponding region is displayed for each period.

44 shows an example of a reservation application analysis web page displayed when the [reservation request analysis] menu 840 is selected from the web pages provided through the [analysis] menu 800 of the health management application according to the present invention. .

In other words, the reservation request analysis web page is configured to query the reservation requester and the reservation request channel type at a glance about the status of the reservation request for the health examination service from the member (counselor) receiving the health management application according to the present invention. do.

In more detail, the counselor selects the [cancel reservation analysis] menu 840 and selects a period to be queried through the analysis condition screen 841 as shown in FIG. 44, and displays the display method (monthly / periodically). If you select to extract the reservation application status data regarding the reservation reservation in the entire reservation status of the selected period from the reservation management DB is displayed on the analysis content screen (842).

At this time, the analysis content screen 842 displays the number of reservation requests per period, the actual reservation applicant type and the reservation application reception channel type of the reservation requests according to the display method selected by the user.

Here, the reservation applicant types of these reservation applications are divided into self, parents, children, spouses, brothers, friends, other, referrals, etc., and the reservation application channel types are divided into telephone, visit, employee introduction, and the Internet. It will also be used as operational data and customer response data for the health examination center.

45 illustrates an example of the reserved default rate analysis web page displayed when the [reserved default rate analysis] menu 850 is selected from the web pages provided through the [analysis] menu 800 of the health management application according to the present invention. .

In other words, the reservation default rate analysis web page is the total number of reservations, number of checks, number of changes, number of changes, at a glance about the status of the reservation default rate for the health examination service from the member (counselor) receiving the health management application according to the present invention It is configured to query the number of defaults and defaults.

In more detail, the counselor selects the [reserved default analysis] menu 850, selects a period to be queried through the analysis condition screen 851 as shown in FIG. 45, and displays the display method (monthly / periodically). If to select from the reservation management DB in the total reservation status of the selected period, the total number of reservations, number of checks, number of changes, number of defaults, default rate is extracted and displayed on the analysis content screen 852.

In this case, when the user wants a result in which a specific service item (eg, a clinic) is excluded, the user may set the service item as an exclusion item on the analysis condition screen 851 so that the user may perform a desired analysis.

46 illustrates an example of an agent analysis web page displayed when the [agent analysis] menu 860 is selected from the web pages provided through the [analysis] menu 800 of the health management application according to the present invention.

That is, the counselor analysis web page is configured to grasp at a glance the current status of the processing of each counselor from the member (manager) side receiving the health management application according to the present invention.

In more detail, the user selects the [agent analysis] menu 860 and selects a period to be queried through the analysis condition screen 861 as shown in FIG. Role, user), extract the data on the status of the work process for each agent of the selected period from the customer consultation management DB, reservation management DB, customer management DB, public relations management DB on the analysis content screen (862) It is displayed as the number of treatments and the processing rate by task.

At this time, the agent classification selection made on the analysis condition screen 861 can be classified by department and role of the counselor, and is reflected when outputting to the analysis content screen 862, thereby enabling closer center operation information, in particular, agent management and work. It can be used as distribution information.

47 illustrates an example of a home visit reservation analysis web page displayed when the [home visit analysis] menu 870 is selected from the web pages provided through the [analysis] menu 800 of the health management application according to the present invention. .

That is, the home visit reservation analysis web page is a member (counselor) who is provided with a health care management application according to the present invention so that at a glance can see the home visit reservations and accordingly the reservation status for the home visits for health check-up services It is composed.

In more detail, the counselor selects the [re-visit reservation analysis] menu 870, selects a period to be queried through the analysis condition screen 871 as shown in FIG. 47, and displays the display method (today / weekly / 1 month), the reservation management DB extracts the data related to the home reservation from the entire reservation situation of the selected period and the data related to the reservation reservation made as the reservation reservation among these home reservations to be displayed on the analysis contents screen 872. do.

Therefore, it is possible to analyze the details determined by the appointment reservation in the home appointment reservation, it is used as the operating data and customer consultation and response data of the health examination center.

48 shows an example of an SMS analysis web page displayed when the [SMS analysis] menu 870 is selected from the web pages provided through the [analysis] menu 800 of the health management application according to the present invention.

That is, the SMS analysis web page through the SMS according to the preparation and completion of various promotions and recommendation promotions and health check-up services through the SMS for the health check-up service from the member (counselor) receiving the health management application according to the present invention It is configured to inquire at a glance about the status of SMS sending according to the customer notification service.

In more detail, when the counselor selects the [SMS Analysis] menu 880 and selects a period to be queried through the analysis condition screen 881 as shown in FIG. 48, the SMS server 50 and the In the customer counseling management DB and the PR management DB, the number of SMS messages sent, the number of failed transmissions, and the analysis data for failure causes are extracted and displayed on the analysis contents screen 882.

Through this analysis and statistical function, the results of customer management, promotion, and service execution can be analyzed to check the hospital operation, and the data can be used as feedback data for efficient operation of the hospital in the future so that the hospital service can be improved and the center operation can be made more efficient. do.

Next, the manager related work will be described.

49 illustrates an example of a group / user management web page displayed when the [group / user management] menu 910 is selected from the web pages provided through the [administrator] menu 900 of the health management application according to the present invention. It is shown.

That is, the group / user management web page is provided to register / modify / delete a group in charge of CRM and each user (counselor) on the member (administrator) side receiving the health management application according to the present invention. It is configured to inquire information about users belonging to the CRM group for the CRM group.

In more detail, an administrator selects the [Group / User Management] menu 910 and selects one promotional group of a plurality of CRM groups through the CRM group list screen 911 as shown in FIG. 49. If so, the corresponding management server 10 is to display the information on the users belonging to the selected promotional group in the manager DB on the CRM group details information screen 912.

At this time, the plurality of CRM groups displayed on the CRM group list screen 911 may be registered, modified and deleted through the group registration and modification screen as shown in FIG. 50.

In addition, users belonging to each group may be registered, modified, and deleted through a user registration and modification screen as shown in FIG. 51.

In this case, an ID for accessing a service is given to users belonging to the CRM group, and a specific task assignment and access authority for the corresponding task are set.

Through the group registration and user registration screen, the administrator can register a new CRM group and register a new user. These CRM groups can be managed in a tree structure.

On the other hand, the use of SMS in the inspection result notification, reservation notification, promotional promotion, customer satisfaction survey and follow-up management of the present invention, SMS can be used as the best means of high customer confirmation rate and easy communication with customers It can be used as an appropriate customer contact channel by enabling two-way communication with customers.

At this time, the sending of the SMS message is configured to induce the response of the customer as shown in FIG. Information from the customer is managed in each DB, and the result of SMS execution is statistically analyzed through the [SMS analysis] menu 880 in the [analysis] menu 800. Such a message is not limited to a short message, and the long message function is extended to perform a function of promotion, marketing, content delivery, and the like.

The present invention is not limited to the embodiments described above, and various modifications and changes can be made by those skilled in the art, which are included in the spirit and scope of the present invention as defined in the appended claims.

As described above, the present invention enables efficient customer response and customer management in connection with the EMR and MIS of the hospital in a health examination center independent from the hospital, thereby improving the quality of medical services through the introduction of hospital medical CRM, and other health Through customer management differentiated from the examination center, it is possible to create an environment that can be closer to customers, and maximize the satisfaction of efficient customer response management by integrating the medical records information and inspection information.

It is effective to prevent customer departure by systematically notifying customers of the reservation status through text messages, etc., prior to the inspection appointment date.

By providing post-health recovery information and additional care recommendations to customers via email, the medical service can be strengthened and the center image can be improved.

After the examination, the abnormal findings can inform the client of the matters to be reexamined, thereby increasing the number of checkups as well as the health of the client, and having an additional checkup.

Claims (12)

(a) receiving, by the health management server, a use request signal of the health care management application made through access of a user terminal in the health examination center; (b) receiving login information of a user to which the health management server is connected to perform a user authentication procedure; (c) [Console] menu 200, [analysis] menu 800, [administrator] menu 900 to the user terminal authenticated by the health management server as a counselor or administrator of the health examination center by the authentication procedure. Transmitting a web page from which at least one of the web pages can be selected; (d) When the [console] menu 200 is selected from the user terminal, the health management server displays a console web page where the counselor can handle customer response tasks related to the process before and after the health checkup of the customer. Transmitting to; (e) when the [analysis] menu 800 is selected from the user terminal, transmitting the analysis web page to the corresponding user terminal to inquire the processing status of the customer response work process of each counselor; ; And (f) When the [Administrator] menu 900 is selected from the user terminal, the health management server corresponds to an administrator web page that allows the administrator to register agents and group each agent according to the customer response task. Transmitting to a user terminal; Including but not limited to: According to the user's selection of the [console] menu 200, the health management server provides a re-emission mail web page for sending and receiving postal notices related to re-emission after a health check of the customer. 260), and further provides a [review consultation] menu 270 for providing a consultation page for recording and registering consultation details related to the disaster after the medical examination of the client. The review list screen for searching the customer who needs to visit the customer who has been assigned to the counselor and the review mail webpage and the review counseling web page, and the detail information screen for registering the details of the notice for the customer who needs the disaster Consist of, The health management server displays the information on the consultation need customer selected by the counselor from the review list screen and the information related to the visit on the review information screen, and the visitor needs to visit the counselor through the review information screen. EMR system, which supports the creation of documents required for guidance, receives and registers the details of the consultation related to the consultation that the counselor inputs on the detailed information screen of the counselor through consultation with the customer, and releases them from the consultation service assigned by the counselor. Integrated operation of customer health examination information linked to The method of claim 1, The health management server according to the selection of the user terminal for the [console] menu 200, a [reservation service] menu for providing a reservation service web page for conducting a health checkup consultation with a customer and registering a checkup of a health checkup ( 210), The reservation service web page is composed of a task list screen for inquiring the reservation waiting status of the health checkup service customer assigned to the counselor and a reservation detail information screen for registering detailed reservations for the health checkup service of the customer. , The health management server displays the customer information and the main history of the reservation waiting customer selected by the counselor from the work list screen on the reservation detail information screen, and the counselor enters the work list screen through consultation with the customer. Receiving the information to process the reservation registration, through which the consultation assignment assigned to the customer health examination information integrated operation method associated with the EMR system, characterized in that released. The method of claim 2, According to the user's selection of the console menu 200, the health management server provides a shipment web page for courier shipment of goods necessary for a health check before the scheduled health check-up date of the customer. ] Provides more menu 220, The shipping web page is composed of a non-delivery delivery list screen for inquiring about the non-delivery delivery waiting status for all customers who are assigned to the health checkup service assigned to the counselor, and a non-delivery detail information screen for handling the delivery. The health care server displays parcel delivery information and customer information on the undelivered delivery case selected by the counselor from the parcel delivery service delivery list screen on the undeliverable detail information screen, and the counselor uses a package delivery code standardized for each health examination package. A method for integrating and operating customer health examination information in connection with an EMR system, characterized in that receiving parcel delivery information inputted to support parcel delivery of a corresponding article and thereby releasing it from the parcel delivery service assigned to the consultant. The method of claim 3, wherein The health management server provides a D-7 web page for recording and registering a consultation history with a corresponding customer before a health check of a customer, according to a selection of a user terminal for the [console] menu 200. [D-7 ] Further provides a menu 230 and an [R-1] menu 240 for providing an R-1 web page for recording and registering a consultation history with the customer after the health examination of the customer. The list screen for inquiring about the waiting condition with the customer at a predetermined time before or after the health examination service for the customer assigned to the counselor with the D-7 web page and the R-1 web page. It consists of a detailed information screen to register the health examination service consultation history, The key management server displays the customer information, reservation information, or determination information for the counseling waiting customer selected by the counselor from the list screen on the detailed information screen, and the counselor enters the work list screen through consultation with the customer. Receive and register the counseling history, through which the customer assigned to the health check information integrated operation method associated with the EMR system, characterized in that the release from the consultant assigned alarm task. delete The method of claim 1, The re-detail information screen, [History of the hospital] menu (265a) that can extract the medical history information from the EMR server 30 of the present application to check the medical record of the examinee, and the results of the health care from the health management DB to extract the health of the examinee. [Medical Contents] menu (265b) that allows you to inquire the results of the examination, [Medical Planning] menu (265c) that allows you to query the examinee's re-examination and plans by extracting the contents of the medical plan from the medical management DB, and individual At least one of the [personal characteristic] menu (265d) for extracting the characteristic content from the customer management DB to search the personal characteristics of the corresponding examinee, and the [save] menu (265e) for storing additional consultation contents with the corresponding examinee. Integrated method of customer health examination information linked to the EMR system, characterized in that the above is provided and utilized in the re-email post work. The method according to claim 1 or 6, The re-detail information screen [Output 1] menu (266a) for outputting a dissemination guide from their output device and the [Output 2] menu (266b) for outputting the details of the inspection test features are used in the post office mail Integrated operation method of customer health examination information linked to EMR system. The method of claim 1, The re-detail information screen, [Examination plan] menu (275a) that allows you to inquire whether the examinee is re-examination and plan from the health care management database (275a); And, [the main history] menu (275c) that can check the medical record of the examinee from the EMR server 30 of the present application, and the [personal characteristics] menu to query the individual characteristics of the examinee from the customer management DB (275d) and at least one of the [Save] menu (265e) for storing the information on the consultation consultation with the examinee is provided to the customer health examination information linked to the EMR system, characterized in that utilized in the consultation consultation Integrated operation method. The method according to claim 1 or 8, The re-detail information screen [Reservation reservation] menu (276a), which allows you to enter new disaster reservations that occurred during the consultation and save them in the reservation management DB, and register them immediately. 276b), the [Output 2] menu 276c for outputting the examination results, the [Output 3] menu 276d for outputting the detailed examination results after storing the examination results, and the current consultation. If it is not easy, the [Next Consultation] menu (276e) is stored in the Customer Consultation Management DB so that the consultation can be delayed by the next consultation. In the case of a disaster after one year, the Customer Consultation Management DB is reassigned after one year. Method for integrating and operating customer health examination information associated with the EMR system, characterized in that at least one or more of the [1 year later] menu (278f) to be stored and utilized in the consultation process. The method of claim 1, According to the user's selection of the [analysis] menu 800, the management server provides a counselor analysis web page in which an administrator provides an agent analysis web page for inquiring the status of each agent's work process by period. To provide The analysis condition screen for selecting the period to be viewed and the agent or department to be consulted by the agent analysis web page, and each counselor for the selected period in the customer consultation management DB, reservation management DB, customer management DB, and PR management DB. It consists of an analysis contents screen which extracts and displays data on business process status. The health management server receives the inquiry information about the counselor or counseling department selected by the administrator from the analysis condition screen, and extracts the console task status about the counselor or counseling department requested for the inquiry from the DB to process the number of the console tasks. And processing rate of the customer health examination information linked to the EMR system, characterized in that displayed on the analysis content screen. The method of claim 1, The health management server provides a group / user management webpage where an administrator can register each agent or a CRM group to which each agent belongs, according to the selection of the user terminal for the [Administrator] menu 900. User management] menu 910, The group / user management web page consists of a CRM group list screen displaying a plurality of CRM groups currently registered and a CRM group detail information screen displaying information on agents belonging to each CRM group of the corresponding CRM group list screen. , The health management server displays each CRM group on the CRM group list screen, and when a CRM group is selected from the manager, the agent registration information and work assignment information of an agent belonging to the corresponding CRM group are displayed on the CRM group detail information screen. A method for integrating and operating customer health examination information associated with an EMR system, wherein a new CRM group or an agent is newly registered according to a new registration request for a group or an agent. The method of claim 11, The CRM groups are managed in a tree structure customer health examination information integrated operation method associated with the EMR system.

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