CN116864149A - Multi-channel medical self-help inquiry service platform - Google Patents
Multi-channel medical self-help inquiry service platform Download PDFInfo
- Publication number
- CN116864149A CN116864149A CN202310669045.7A CN202310669045A CN116864149A CN 116864149 A CN116864149 A CN 116864149A CN 202310669045 A CN202310669045 A CN 202310669045A CN 116864149 A CN116864149 A CN 116864149A
- Authority
- CN
- China
- Prior art keywords
- module
- unit
- hospital
- service
- self
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
- 230000036541 health Effects 0.000 claims abstract description 33
- 230000000474 nursing effect Effects 0.000 claims abstract description 18
- 238000003745 diagnosis Methods 0.000 claims description 101
- 208000024891 symptom Diseases 0.000 claims description 33
- 239000003814 drug Substances 0.000 claims description 27
- 238000012545 processing Methods 0.000 claims description 22
- 230000001502 supplementing effect Effects 0.000 claims description 19
- 238000004891 communication Methods 0.000 claims description 17
- 238000007726 management method Methods 0.000 claims description 17
- 238000007639 printing Methods 0.000 claims description 17
- 238000012795 verification Methods 0.000 claims description 17
- 235000012054 meals Nutrition 0.000 claims description 13
- 238000007689 inspection Methods 0.000 claims description 8
- 229940079593 drug Drugs 0.000 claims description 6
- 238000012216 screening Methods 0.000 claims description 5
- 230000008859 change Effects 0.000 claims description 3
- 230000006806 disease prevention Effects 0.000 claims description 3
- 235000006694 eating habits Nutrition 0.000 claims description 3
- 238000012423 maintenance Methods 0.000 claims description 3
- 238000003032 molecular docking Methods 0.000 claims description 3
- 238000012544 monitoring process Methods 0.000 claims description 3
- 230000000007 visual effect Effects 0.000 claims description 3
- 230000015572 biosynthetic process Effects 0.000 claims description 2
- 230000002265 prevention Effects 0.000 claims description 2
- 238000010977 unit operation Methods 0.000 claims description 2
- 229940127554 medical product Drugs 0.000 claims 1
- 201000010099 disease Diseases 0.000 description 8
- 208000037265 diseases, disorders, signs and symptoms Diseases 0.000 description 8
- 238000010586 diagram Methods 0.000 description 6
- 230000003993 interaction Effects 0.000 description 5
- 230000008451 emotion Effects 0.000 description 4
- 238000000034 method Methods 0.000 description 4
- 238000005516 engineering process Methods 0.000 description 3
- 238000011161 development Methods 0.000 description 2
- 230000008569 process Effects 0.000 description 2
- 238000010408 sweeping Methods 0.000 description 2
- QVGXLLKOCUKJST-UHFFFAOYSA-N atomic oxygen Chemical compound [O] QVGXLLKOCUKJST-UHFFFAOYSA-N 0.000 description 1
- 230000005540 biological transmission Effects 0.000 description 1
- 239000008280 blood Substances 0.000 description 1
- 210000004369 blood Anatomy 0.000 description 1
- 230000036772 blood pressure Effects 0.000 description 1
- 230000007547 defect Effects 0.000 description 1
- 210000001061 forehead Anatomy 0.000 description 1
- 230000006872 improvement Effects 0.000 description 1
- 239000000463 material Substances 0.000 description 1
- 238000012986 modification Methods 0.000 description 1
- 230000004048 modification Effects 0.000 description 1
- 229910052760 oxygen Inorganic materials 0.000 description 1
- 239000001301 oxygen Substances 0.000 description 1
- 230000033764 rhythmic process Effects 0.000 description 1
Classifications
-
- G—PHYSICS
- G16—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR SPECIFIC APPLICATION FIELDS
- G16H—HEALTHCARE INFORMATICS, i.e. INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR THE HANDLING OR PROCESSING OF MEDICAL OR HEALTHCARE DATA
- G16H80/00—ICT specially adapted for facilitating communication between medical practitioners or patients, e.g. for collaborative diagnosis, therapy or health monitoring
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F21/00—Security arrangements for protecting computers, components thereof, programs or data against unauthorised activity
- G06F21/30—Authentication, i.e. establishing the identity or authorisation of security principals
- G06F21/31—User authentication
- G06F21/32—User authentication using biometric data, e.g. fingerprints, iris scans or voiceprints
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06V—IMAGE OR VIDEO RECOGNITION OR UNDERSTANDING
- G06V40/00—Recognition of biometric, human-related or animal-related patterns in image or video data
- G06V40/10—Human or animal bodies, e.g. vehicle occupants or pedestrians; Body parts, e.g. hands
- G06V40/12—Fingerprints or palmprints
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06V—IMAGE OR VIDEO RECOGNITION OR UNDERSTANDING
- G06V40/00—Recognition of biometric, human-related or animal-related patterns in image or video data
- G06V40/10—Human or animal bodies, e.g. vehicle occupants or pedestrians; Body parts, e.g. hands
- G06V40/16—Human faces, e.g. facial parts, sketches or expressions
-
- G—PHYSICS
- G16—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR SPECIFIC APPLICATION FIELDS
- G16H—HEALTHCARE INFORMATICS, i.e. INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR THE HANDLING OR PROCESSING OF MEDICAL OR HEALTHCARE DATA
- G16H10/00—ICT specially adapted for the handling or processing of patient-related medical or healthcare data
- G16H10/60—ICT specially adapted for the handling or processing of patient-related medical or healthcare data for patient-specific data, e.g. for electronic patient records
Landscapes
- Engineering & Computer Science (AREA)
- Health & Medical Sciences (AREA)
- Theoretical Computer Science (AREA)
- Medical Informatics (AREA)
- General Physics & Mathematics (AREA)
- Physics & Mathematics (AREA)
- General Health & Medical Sciences (AREA)
- Human Computer Interaction (AREA)
- Public Health (AREA)
- Primary Health Care (AREA)
- Epidemiology (AREA)
- Multimedia (AREA)
- Computer Security & Cryptography (AREA)
- Oral & Maxillofacial Surgery (AREA)
- Pathology (AREA)
- Biomedical Technology (AREA)
- Computer Hardware Design (AREA)
- Software Systems (AREA)
- General Engineering & Computer Science (AREA)
- Medical Treatment And Welfare Office Work (AREA)
Abstract
The invention discloses a multi-channel medical self-help consultation service platform, which relates to the technical field of Internet and comprises a medical self-help consultation service system, wherein the medical self-help consultation service system comprises an expansion identification unit, a self-help service unit, an operation management unit, a consultation inquiry unit, a department recommendation unit, a doctor recommendation unit and an intelligent nursing unit; the invention not only realizes quick filing binding card, appointment registration, registration on the same day, self-service payment, check report inquiry and download, information inquiry, deposit payment in hospital, list inquiry in hospital and health propaganda education of the patient through the mobile internet unit, but also creates 360-degree careless service centering on the patient through the intelligent nursing unit in hospital, simultaneously satisfies the online interconnection function of a plurality of items of patients, simultaneously can solve the position searching requirement of the patient in the hospital by utilizing the in-hospital navigation system, can realize the same-floor or cross-floor navigation in the hospital, and helps a user realize the in-hospital navigation based on any position.
Description
Technical Field
The invention relates to the internet technology, in particular to a multi-channel medical self-help inquiry service platform.
Background
The population of China is distributed in areas with less developed medical and health resources below county, the medical and health resources of China are distributed in large and medium cities, the development of medical level is unbalanced, three-level hospitals and high-precision and sharp medical equipment are distributed in large cities, even in large cities, patients hope to receive expert treatment in three-level hospitals, patients in basic hospitals enter market hospitals in a dispute manner, the burden of the market hospitals is increased, beds are tense, the beds of the basic layers are idle, the medical resources are distributed unevenly and wasted finally, along with the rapid development of mobile Internet technology, a remote medical service platform based on the mobile Internet technology is developed to be widely applied to the auxiliary medical field, and great convenience is brought to the inquiry of the patients;
in the prior art, as mentioned in the patent and publication number CN112927819a of the chinese application, a 5G cloud consulting room system, the material of the present application: the application adopts the medical self-service integrated machine, and the medical self-service integrated machine transmits the data of the inquiry to the inquiry service terminal through the 5G video equipment, the forehead temperature detector, the blood pressure instrument, the blood oxygen instrument and the heart rhythm detector which are arranged in the inquiry machine, so that the information interaction between doctors and patients can be checked only after the doctors and the patients obtain the permission of mutual permission, and the safety of the information transmission is improved.
Disclosure of Invention
The invention aims to provide a multi-channel medical self-help consultation service platform so as to solve the defects in the prior art.
In order to achieve the above object, the present invention provides the following technical solutions: the medical self-help consultation service platform comprises a medical self-help consultation service system, wherein the medical self-help consultation service system comprises an expansion identification unit, a self-help service unit, an operation management unit, a consultation inquiry unit, a department recommendation unit, a doctor recommendation unit and an intelligent nursing unit for hospitalization;
the expansion identification unit carries out identification processing by adding an identity card, a Unionpay card, a medical insurance card, a resident health card, a fingerprint and a face on the basis of the traditional identification channel, so that the expansion identification unit rapidly enters a self-service unit, and the use threshold of a patient is effectively reduced;
the self-service unit is used for realizing self-service of hospital window business and mainly comprises: self-service card issuing (card supplementing), self-service recharging (self-service pre-storing), registering on the same day, appointment registering, appointment taking and inter-diagnosis payment functions;
the operation management unit is used for migrating common functions of an administrator to the APP, so that the administrator can conveniently manage equipment at any time and any place, such as functions of equipment operation state, fault alarm, function configuration, equipment state monitoring, log checking, equipment information maintenance and the like, and intelligent and convenient operation management is realized;
The diagnosis inquiring unit is used for carrying out quick screening on symptoms according to the symptoms or the parts of the human body preliminarily by using intelligent hospital diagnosis guiding system software, quickly positioning suspected symptoms according to the screened problems, inquiring suspected symptoms, inquiring the previous diagnosis conditions, sending the inquiring result to the department recommending unit, effectively reducing the time extension of the previous diagnosis conditions of the patient by doctors through the diagnosis inquiring unit, effectively avoiding the patients from remedying the previous symptoms, leading the patients to need to check again, and delaying the diagnosis time;
the department recommendation unit is used for recommending the corresponding diagnosis and treatment department according to the diagnosis data condition inquired by the diagnosis inquiry unit, recommending reasonable diagnosis and treatment time for the time arrangement of the diagnosis and treatment department, sending the recommended department information to the doctor recommendation unit, effectively avoiding the department diagnosis peak period, avoiding the problem of overlong patient diagnosis and treatment waiting time, and effectively relieving the department diagnosis peak period;
the doctor recommending unit is used for recommending doctors with smaller corresponding doctor numbers according to the department data information recommended by the department recommending unit, reasonably arranging the doctor numbers of each doctor, effectively reducing the waiting time of patient consultation, and simultaneously relieving the problem of overlarge doctor consultation pressure caused by the excessive number of individual doctors;
The intelligent nursing unit is used for expanding informatization service of a hospital to a hospitalization department, extending the informatization service to a hospitalization ward, creating 360-degree careless service centering on a patient, mainly providing admission, discharge procedures, clinical daily management, doctor-patient interaction special areas, patient protection interaction special areas, health/rehabilitation knowledge pushing, hospitalization expense payment, recharging, expense detail query and operation/examination reservation service, and simultaneously meeting the functions of patient ordering, shopping, nursing work, month-to-month, entertainment content and online interconnection.
Further, the system also comprises a system login unit, a mobile internet unit, an in-hospital navigation unit, a diagnosis and treatment inquiry unit and a medicine determination unit;
the system login unit is used for carrying out patient identity verification login processing on the mobile terminal by the patient for treatment, and entering the medical autonomous consultation service system after the real name verification of the patient identity for treatment operation processing;
the mobile internet unit is used for carrying out functional support on WeChat public numbers and payment treasured life numbers, realizing the complicated steps of filing binding cards, appointment registering, registering on the same day, self-service payment, inspection report inquiry downloading, information inquiry, hospital deposit payment, hospital daily inventory inquiry and health education treatment on a personal mobile terminal, effectively relieving the complicated steps that the patient needs to carry an identity card to run to a hospital in person for filing binding cards and inquiry printing of inspection reports, and effectively improving the convenience of the patient in the clinic;
The diagnosis and treatment inquiry unit is used for rapidly inquiring and processing diagnosis and treatment results of patients who have been treated in the hospital and sending the data information of the medicines which are prescribed by doctors after diagnosis and treatment to the medicine determination unit;
the medicine determining unit is used for checking and confirming the number of the names of the medicines for the symptom, which are sent by the diagnosis and treatment inquiring unit, and sending the corresponding medicine taking position data information to the in-hospital navigation unit after checking and confirming;
the hospital navigation unit is used for providing full hospital navigation service for hospitals through Bluetooth hardware laying, hospital map drawing and software system docking, effectively solving the problem that the patients in the hospital need to find positions, users enter through WeChat public numbers, sweeping, APP sharing and two-dimension code modes, acquiring services such as real-time positioning and one-key navigation in the hospitals, quickly realizing the same-floor and cross-floor navigation in the hospitals, effectively helping users realize hospital navigation processing based on any positions, and reducing the time of the patients in the hospital to find corresponding departments.
Further, the self-service unit comprises a self-service card handling (card supplementing) module, a self-service recharging module, an expansion payment module, a daily number taking module, a reserved registering (number taking) module and a report printing module;
The self-service card handling (card supplementing) module is used for handling the medical card of a hospital on self-service equipment through swiping an identity card, a medical insurance card and a bank card for the first time, simultaneously, the quick handling treatment of card supplementing service is carried out on the self-service equipment through swiping the identity card, the medical insurance card and the bank card for the patient without the card or losing the medical card, the system is used for supporting short message verification through card handling and card issuing process systems, ensuring the information safety while forcing the improvement of the patient information, supporting fingerprint and face data information acquisition according to a patient willingness system after card issuing, and limiting the card issuing frequency according to the configuration of a background manager, such as handling a medical card rule in a single daily limit, so as to prevent malicious duplication of the card;
the self-service recharging module is used for recharging the personal diagnosis card through self-service equipment and an online Internet channel, the recharging verification mode supports a diagnosis account password or a mobile phone verification code, and simultaneously supports fingerprint and face information as an expansion verification mode to carry out self-service recharging treatment, the diagnosis patient pays the relevant cost of each link of the hospital clinic through the online Internet channel, the pressure of a manual charging window of the hospital is effectively relieved, the diagnosis queuing time of the patient is shortened, the diagnosis efficiency of the patient is improved, and the work efficiency of the hospital and the medical experience of the patient are improved;
The expansion payment module is used for supporting the mobile phone to directly carry out charge recharging processing on the hospital stored value card and the medical insurance card through WeChat and payment treasured besides the hospital window and the self-service equipment payment, and meanwhile, the self-service equipment of the hospital carries out charge recharging processing through a face-brushing payment channel, so that the payment channel is widened, the pressure of a manual charging window of the hospital is effectively relieved, and the patient treatment queuing time is shortened;
the on-day number taking module is used for completing registration business on self-service equipment by the patient in the day of the visit, and carrying out number taking treatment on the diagnosis numbers of the department and doctors in the day of the visit on the patient in the day;
the appointment registering (taking number) module is used for appointment registering in advance for the patient to be treated and taking number for the appointment diagnosis and treatment;
the report printing module is used for printing the diagnosis and treatment report after the diagnosis is performed by the patient;
the output end of the operation management unit is connected with the input end of a self-service card handling (card supplementing) module, the output end of the self-service card handling (card supplementing) module is connected with the input end of a self-service recharging module, the output end of the self-service recharging module is connected with the input end of an expansion payment module, the output end of the expansion payment module is connected with the input end of a current day number taking module, the output end of the current day number taking module is connected with the input end of a reservation registration (number taking) module, the output end of the reservation registration (number taking) module is connected with the input end of a report printing module, and the output end of the report printing module is connected with the input ends of an in-hospital navigation unit and a consultation inquiry unit.
Further, the intelligent co-care unit for hospitalization comprises an information inquiry module, a business handling module, a legacy pushing module, a doctor-patient communication module, a meal ordering shopping module, a health knowledge module, a leisure entertainment module and an accurate service module;
the information inquiry module is used for inquiring basic information of a patient, a daily list, a classified report, an inspection result and the latest doctor's advice condition;
the business handling module is used for inquiring report results of patients to be treated, paying in hospital deposit, reserving discharge and handling self-service settlement business of discharge;
the legacy push module is used for sending the medical advice to the hand of the patient in the doctor at the first time, and the system provides accurate service according to the medical advice and comprehensively serves the patient;
the doctor-patient communication module is used for carrying out real-time voice, video and text communication treatment on the hospitalized patient and doctors, and the doctor-patient communication module is used for effectively enabling the hospitalized patient to know the illness state in time and acquire medical services;
the meal ordering shopping module is used for performing foot-out going out on-line meal ordering shopping treatment on patients inconvenient to get off the bed and walking for a long time, so that the situation that the surrounding supermarkets and restaurants are located at the very sides is effectively guaranteed, and one-stop surrounding service treatment is performed;
The health knowledge module is used for displaying own medical health knowledge base in the forms of videos, articles and books and providing accurate health knowledge education service treatment;
the leisure entertainment module is used for carrying out unlimited flow video, news, games and rich entertainment services on the hospitalized patients through the mobile equipment, so that idle boring emotion of the hospitalized patients is effectively relieved, and the hospitalized patients are guaranteed to have good leisure environment and pleasant emotion;
the accurate service module is used for providing accurate medical, life and health services for patients in treatment on the basis of basic information of the patients and big data;
the output end of the doctor recommending unit is connected with the input end of the information inquiring module, the output end of the information inquiring module is connected with the input end of the business handling module, the output end of the business handling module is connected with the input end of the legacy pushing module, the output end of the legacy pushing module is connected with the input end of the doctor-patient communication module, the output end of the doctor-patient communication module is connected with the input end of the meal ordering shopping module, the output end of the meal ordering shopping module is connected with the input end of the health knowledge module, the output end of the health knowledge module is connected with the input end of the recreation module, and the output end of the recreation module is connected with the input end of the precision service module.
Further, the intra-hospital navigation unit comprises an intra-hospital map viewing module, an intra-hospital place searching module, an intra-hospital real-time positioning module, a map route planning module, a simulated navigation demonstration module, a dynamic real-time navigation module, a user diagnosis accompanying pushing module and a hospital information display module;
the map viewing module is used for viewing a map (supporting 2D, 2.5D and 3D display) of a relevant area place in a hospital through a mobile phone by a patient in hospital, and simultaneously, a user can zoom, translate, rotate, change the visual angle and the like on the map;
the hospital location searching module is used for searching the hospital location (POI) information of the patient in the hospital through a mobile phone, such as: department, bathroom and elevator stairs;
the real-time positioning module in the hospital is used for acquiring positioning information with high precision in the hospital in real time by a patient in a hospital through a mobile phone;
the map path planning module is used for planning the path of the patient in the hospital by acquiring the map in the hospital through a mobile phone;
the simulated navigation demonstration module is used for acquiring simulated voice navigation of a hospital scene by a patient in treatment through a mobile phone;
the dynamic real-time navigation module is used for carrying out real-time navigation prompt according to dynamic position, animation and voice (supporting dialect), and acquiring real-time animation and voice (supporting dialect) navigation prompt through a mobile phone based on the dynamic position after a user walks by mistake;
The user accompany push module is used for acquiring the information of the diagnosis flow, the intelligent recommendation of the diagnosis sequence, the position guide service of each diagnosis link and the real-time flow information of each link for the patients to be diagnosed through the mobile phone, so as to acquire the intelligent diagnosis guiding service;
the hospital information display module is used for inquiring the information of the hospital notification notices, departments and doctors to the patients who visit the hospital through the mobile phone;
the medical nursing system comprises a medicine determining unit, an intelligent nursing unit, a mobile internet unit and a self-service unit, wherein the output end of the medicine determining unit, the intelligent nursing unit, the mobile internet unit and the self-service unit are connected with the input end of a map checking module in a hospital, the output end of the map checking module in the hospital is connected with the input end of a place checking module in the hospital, the output end of the place checking module in the hospital is connected with the input end of a real-time positioning module in the hospital, the output end of the map path planning module is connected with the input end of a map path planning module, the output end of the map path planning module is connected with the input end of a simulated navigation demonstration module, the output end of the simulated navigation demonstration module is connected with the input end of a dynamic real-time navigation module, and the output end of the user nursing pushing module is connected with the input end of a hospital information display module.
Further, the department recommendation unit operation flow enables a patient to quickly, simply and effectively acquire corresponding disease knowledge through a user using intelligent hospital guiding system software, initially screening the disease according to a disease expression mode or according to a human body part, or according to a keyword search engine, and then selects corresponding disease information to browse and check, the patient is treated according to the disease screened by a person, after initially knowing the formation cause of the disease, the disease is prevented according to disease prevention of the intelligent hospital guiding system software, the life, work and eating habit of the person in future are prevented, meanwhile, a registration department is recommended according to the disease condition matched by the system, and the department is selected to be treated through registration of the recommended registration department.
Further, after the effective identity document is read on the self-service equipment by the patient, the operation flow of the self-service unit invokes the HIS information to judge whether the existing patient information exists, if so, the card supplementing service is handled, if not, the personal file and the card issuing are newly built, the fingerprint and the face data information acquisition are supported according to the willingness system of the patient, and the card issuing frequency is limited according to the configuration of a background manager;
Supporting certificates: identity card, medical insurance card, bank card, support handling patient type: self-charging patients and medical insurance patients;
support payment channels: cash, a doctor card, a Unionpay card, a WeChat, a payment bank, an in-hospital stored value card and a face swiping payment mode.
Further, the output end of the system login unit is connected with the input end of the mobile internet unit, the output end of the mobile internet unit is connected with the input end of the hospital navigation unit, the output end of the expansion identification unit is connected with the input end of the self-service unit, the output end of the self-service unit is respectively connected with the input ends of the hospital navigation unit and the diagnosis and treatment inquiry unit, the output end of the operation management unit is connected with the input end of the self-service unit, the output end of the diagnosis and treatment inquiry unit is connected with the input end of the recommending unit, the output end of the department recommending unit is connected with the input end of the doctor recommending unit, the output end of the doctor recommending unit is respectively connected with the input ends of the hospital intelligent accompany unit and the diagnosis and treatment inquiry unit, the output end of the hospital intelligent accompany unit is respectively connected with the input ends of the hospital navigation unit and the mobile internet unit, the output end of the diagnosis and treatment inquiry unit is respectively connected with the input ends of the self-service unit and the medicine determining unit, and the output end of the medicine determining unit is respectively connected with the input ends of the hospital navigation unit and the mobile internet.
Compared with the prior art, the multi-channel medical self-service consultation service platform provided by the application not only realizes quick filing and binding of patients, appointment registration, registration on the same day, self-service payment, check report query downloading, information query, deposit payment in hospitalization, list query in hospitalization and health propaganda education through the mobile internet unit, but also creates 360-degree careless service centering on the patients through the intelligent nursing unit in hospitalization, simultaneously satisfies the multiple online interconnection function of the patients, can also solve the position searching requirement of the patients in hospitals by utilizing the in-hospital navigation system, can realize the same-floor or cross-floor navigation in the hospitals, and helps users realize the in-hospital navigation based on any position.
Drawings
In order to more clearly illustrate the embodiments of the present application or the technical solutions in the prior art, the drawings required for the embodiments will be briefly described below, and it is apparent that the drawings in the following description are only some embodiments described in the present application, and other drawings may be obtained according to these drawings for a person having ordinary skill in the art.
Fig. 1 is a block diagram of a medical self-help inquiry service system of a multi-channel medical self-help inquiry service platform according to an embodiment of the present application;
FIG. 2 is a block diagram of a self-service unit module of a multi-channel medical self-service consultation service platform according to an embodiment of the present invention;
fig. 3 is a block diagram of a module of an intelligent co-care unit in a hospital of a multi-channel medical self-help consultation service platform according to an embodiment of the present invention;
FIG. 4 is a block diagram of an intra-hospital navigation unit of a multi-channel medical self-help consultation service platform according to an embodiment of the present invention;
FIG. 5 is a block diagram illustrating steps of a department recommendation unit of a multi-channel medical self-help consultation service platform according to an embodiment of the present invention;
fig. 6 is a self-service card handling step block diagram of a self-service unit of a multi-channel medical self-service inquiry service platform according to an embodiment of the present invention.
Detailed Description
In order to make the technical scheme of the present invention better understood by those skilled in the art, the present invention will be further described in detail with reference to the accompanying drawings.
Embodiment one:
referring to fig. 1-5, a multi-channel medical self-help consultation service platform comprises a medical self-help consultation service system, wherein the medical self-help consultation service system comprises an expansion identification unit, a self-help service unit, an operation management unit, a consultation inquiry unit, a department recommendation unit, a doctor recommendation unit and an intelligent co-care unit;
The expansion identification unit carries out identification processing by adding an identity card, a Unionpay card, a medical insurance card, a resident health card, a fingerprint and a face on the basis of the traditional identification channel, so that the self-service unit is quickly entered, and the use threshold of a patient is effectively reduced;
the self-service unit is used for realizing self-service of hospital window business, and mainly comprises: self-service card issuing (card supplementing), self-service recharging (self-service pre-storing), registering on the same day, appointment registering, appointment taking and inter-diagnosis payment functions;
the operation management unit is used for migrating common functions of an administrator to the APP, so that the administrator can conveniently manage equipment at any time and any place, such as functions of equipment operation state, fault alarm, function configuration, equipment state monitoring, log checking, equipment information maintenance and the like, and intelligent and convenient operation management is realized;
the diagnosis inquiring unit is used for carrying out quick screening on symptoms according to the symptoms or the parts of the human body preliminarily by using intelligent hospital diagnosis guiding system software, quickly positioning suspected symptoms according to the screened problems, inquiring suspected symptoms, inquiring the previous diagnosis conditions, sending the inquiring result to the department recommending unit, effectively reducing the time extension of the previous diagnosis conditions of the patient by doctors through the diagnosis inquiring unit, effectively avoiding the patients from recording the previous symptoms, leading the patients to need to check again, and delaying the diagnosis time;
The department recommendation unit is used for recommending the corresponding diagnosis and treatment department according to the diagnosis data condition inquired by the diagnosis inquiry unit, recommending reasonable diagnosis and treatment time for the time arrangement of the diagnosis and treatment department, and sending the recommended department information to the doctor recommendation unit, so that the department diagnosis peak time is effectively avoided, the problem of overlong patient diagnosis and treatment waiting time is avoided, and the department diagnosis peak time is effectively relieved;
the doctor recommending unit is used for recommending doctors with smaller corresponding doctor numbers according to the department data information recommended by the department recommending unit, reasonably arranging the doctor numbers of each doctor, effectively reducing the waiting time of patient consultation, and simultaneously relieving the problem of excessive consultation pressure of the doctors caused by excessive number of individual doctors;
the intelligent nursing unit for hospitalization is used for expanding informatization service of a hospital to a hospitalization department and extending to a hospitalization ward, and a 360-degree careless service centering on a patient is created, and mainly provides functions of admission, discharge procedures, clinical daily management, doctor-patient interaction special areas, patient protection interaction special areas, health/rehabilitation knowledge pushing, hospitalization expense payment, recharging, expense detail inquiry and operation/examination reservation, and simultaneously meets the functions of patient ordering, shopping, nursing work, month-to-month, entertainment content and online interconnection.
Referring to fig. 1, the present invention further includes a system login unit, a mobile internet unit, an in-hospital navigation unit, a diagnosis and treatment query unit, and a medicine determination unit;
the system login unit is used for carrying out patient identity verification login processing on the mobile terminal by the patient for treatment, entering the medical autonomous consultation service system after the real name verification of the patient identity, and carrying out treatment operation processing;
the mobile internet unit is used for carrying out functional support on WeChat public numbers and payment treasured life numbers, realizing the steps of filing binding cards, appointment registering, registering on the same day, self-service payment, inspection report inquiry downloading, information inquiry, hospitalization deposit payment, hospitalization day list inquiry and health education treatment on the personal mobile terminal of the patient, effectively relieving the complicated steps that the patient needs to carry an identity card to run to a hospital in person for filing binding cards and inquiry printing of inspection reports, and effectively improving the convenience of the patient to visit;
the diagnosis and treatment inquiry unit is used for carrying out quick inquiry processing on diagnosis and treatment results of patients who have been treated in the hospital and sending medicine data information of the diagnosis and treatment patients to the medicine determination unit;
the medicine determining unit is used for checking and confirming the number of medicine names of the doctor on the symptoms sent by the diagnosis and treatment inquiring unit, and sending the corresponding medicine taking position data information to the in-hospital navigation unit after checking and confirming;
The hospital navigation unit is used for providing full hospital navigation service for hospitals through Bluetooth hardware laying, hospital map drawing and software system docking, effectively solving the need of finding positions of patients in the hospitals, enabling users to enter through WeChat public numbers, sweeping, APP sharing and two-dimensional code modes, acquiring services such as real-time positioning in the hospitals and one-key navigation, quickly realizing same-floor and cross-floor navigation in the hospitals, effectively helping users to realize hospital navigation processing based on any positions, and reducing time of finding corresponding departments in the hospitals for the patients in the hospitals.
Referring to fig. 2 and 6, in the present invention, the self-service unit includes a self-service card handling (card replenishment) module, a self-service recharging module, an expansion payment module, a current day number taking module, a reservation registration (number taking) module and a report printing module;
the self-service card handling (card supplementing) module is used for handling the medical card of a hospital on self-service equipment through swiping an identity card, a medical insurance card and a bank card for the first time, simultaneously, the quick handling treatment of card supplementing business is carried out on the self-service equipment through swiping the identity card, the medical insurance card and the bank card for the patient without the card or losing the medical card, the short message verification is supported through a system card handling and card issuing process system, the information safety is ensured while the patient information is forcefully perfected, after the card is established, the fingerprint and face data information acquisition are supported according to the system support of the patient, and the card issuing frequency is limited according to the configuration of a background manager, for example, one medical card handling rule is handled in a single day, so that the malicious duplication of the card is prevented;
The self-service recharging module is used for recharging the personal diagnosis card through self-service equipment and an online Internet channel, the recharging verification mode supports the diagnosis account password or the mobile phone verification code, and simultaneously supports the self-service recharging processing by taking fingerprint and face information as an expansion verification mode, the diagnosis patient pays the relevant cost of each link of the hospital clinic through the online Internet channel, the pressure of a manual charging window of the hospital is effectively relieved, the diagnosis queuing time of the patient is shortened, the diagnosis efficiency of the patient is improved, and the work efficiency of the hospital and the medical experience of the patient are improved;
the expansion payment module is used for supporting the mobile phone to directly carry out charge recharging processing on the hospital stored value card and the medical insurance card through WeChat and payment treasured besides the payment of the hospital window and the self-service equipment, and meanwhile, the self-service equipment of the hospital carries out charge recharging processing through a face-brushing payment channel, so that the payment channel is widened, the pressure of a manual charge window of the hospital is effectively relieved, and the patient treatment queuing time is shortened;
the on-day number taking module is used for completing registration business on self-service equipment by the patient in the day of the visit, and carrying out number taking treatment on the diagnosis numbers of the department and doctors in the day of the visit on the patient in the day;
the appointment registering (taking number) module is used for appointment registering in advance for the patient to be treated and taking number for the appointment diagnosis and treatment;
The report printing module is used for printing the diagnosis and treatment report after the diagnosis is performed by the patient;
the output end of the operation management unit is connected with the input end of a self-service card handling (card supplementing) module, the output end of the self-service card handling (card supplementing) module is connected with the input end of a self-service recharging module, the output end of the self-service recharging module is connected with the input end of an expansion payment module, the output end of the expansion payment module is connected with the input end of a day registration module, the output end of the day registration module is connected with the input end of a reservation registration (registration) module, the output end of the reservation registration (registration) module is connected with the input end of a report printing module, and the output end of the report printing module is connected with the input ends of an in-hospital navigation unit and a consultation inquiry unit.
Referring to fig. 3, in the present invention, the hospitalization intelligent accompanying unit includes an information inquiry module, a business handling module, a legacy pushing module, a doctor-patient communication module, a meal ordering shopping module, a health knowledge module, a leisure entertainment module and an accurate service module;
the information inquiry module is used for inquiring basic information of a patient, a daily list, a classified report, an inspection result and the latest doctor's advice condition;
the business handling module is used for inquiring report results of the patients to be treated, paying deposit in hospital, reserving discharge and handling self-service settlement business in discharge;
The system provides accurate service according to the medical advice, and comprehensively services the patient;
the doctor-patient communication module is used for carrying out real-time voice, video and text communication treatment on the hospitalized patient and doctors as well as the management bed doctor and nurses, so that the hospitalized patient can know the illness state in time and acquire medical services;
the meal ordering shopping module is used for performing foot-out on-line meal ordering shopping treatment on patients inconvenient to get off the bed and walking for a long time, so that the situation that the surrounding supermarkets and restaurants are at the very side is effectively guaranteed, and one-stop surrounding service treatment is performed;
the health knowledge module is used for displaying the own medical health knowledge base in the forms of videos, articles and books and providing accurate health knowledge education service treatment;
the leisure entertainment module is used for carrying out unlimited flow video, news, games and rich entertainment services by the hospitalized patient through the mobile equipment, so that idle boring emotion of the hospitalized patient is effectively relieved, and the hospitalized patient is ensured to have good leisure environment and pleasant emotion;
the accurate service module is used for providing accurate medical, life and health services for patients in treatment based on basic information of the patients and big data;
The output end of the doctor recommending unit is connected with the input end of the information inquiring module, the output end of the information inquiring module is connected with the input end of the business handling module, the output end of the business handling module is connected with the input end of the legacy pushing module, the output end of the legacy pushing module is connected with the input end of the doctor-patient communication module, the output end of the doctor-patient communication module is connected with the input end of the order shopping module, the output end of the order shopping module is connected with the input end of the health knowledge module, the output end of the health knowledge module is connected with the input end of the leisure and entertainment module, and the output end of the precise service module is connected with the input ends of the in-hospital navigation unit and the mobile internet unit respectively.
Referring to fig. 4, in the present invention, the intra-hospital navigation unit includes an intra-hospital map viewing module, an intra-hospital location searching module, an intra-hospital real-time positioning module, a map route planning module, a simulated navigation demonstration module, a dynamic real-time navigation module, a user diagnosis accompanying pushing module and a hospital information display module;
the in-hospital map viewing module is used for viewing a map (supporting 2D, 2.5D and 3D display) of a relevant area place in a hospital through a mobile phone by a patient in treatment, and simultaneously, a user can zoom, translate, rotate, change the visual angle and the like on the map;
The in-hospital location searching module is used for searching in-hospital location (POI) information of a patient to be diagnosed through a mobile phone, such as: department, bathroom and elevator stairs;
the real-time positioning module in the hospital is used for acquiring positioning information with high precision in the hospital in real time by a patient in a diagnosis through a mobile phone;
the map path planning module is used for acquiring path planning processing of the map in the hospital by the patient in treatment through a mobile phone;
the simulated navigation demonstration module is used for acquiring simulated voice navigation of a hospital scene by a patient in treatment through a mobile phone;
the dynamic real-time navigation module is used for carrying out real-time navigation prompt according to the dynamic position, the animation and the voice (supporting dialect), and acquiring the real-time animation and voice (supporting dialect) navigation prompt through the mobile phone based on the dynamic position after the user walks by mistake;
the user accompany push module is used for acquiring the information of the treatment flow, the intelligent recommendation of the treatment sequence, the position guiding service of each treatment link and the real-time flow information of each link for the patient to be treated through a mobile phone, so as to acquire the intelligent guide treatment service;
the hospital information display module is used for inquiring the information of the hospital notification notices, departments and doctors to the patients who visit the hospital through the mobile phone;
the output end of the medicine determining unit, the hospitalization intelligent accompanying unit, the mobile internet unit and the self-service unit are connected with the input end of the hospital map checking module, the output end of the hospital map checking module is connected with the input end of the hospital place searching module, the output end of the hospital place searching module is connected with the input end of the hospital real-time positioning module, the output end of the hospital real-time positioning module is connected with the input end of the map path planning module, the output end of the map path planning module is connected with the input end of the analog navigation demonstration module, the output end of the analog navigation demonstration module is connected with the input end of the dynamic real-time navigation module, and the output end of the dynamic real-time navigation module is connected with the input end of the user accompanying pushing module.
Referring to fig. 5, in the operation flow of the department recommendation unit of the present invention, a user uses the intelligent hospital diagnosis guiding system software to primarily perform rapid screening of symptoms according to symptoms or according to human body parts, or a search engine according to keywords, so that a patient can rapidly, simply and effectively acquire corresponding symptoms knowledge, then the patient selects corresponding symptoms information to browse and check, the patient in a diagnosis is primarily informed of the cause of the symptoms according to the symptoms screened by the individual, and the disease prevention of the intelligent hospital diagnosis guiding system software is performed on the life, work and eating habits of the individual in future according to the symptoms prevention of the intelligent hospital diagnosis guiding system software, and meanwhile, registration departments are recommended according to the symptoms conditions matched by the system, and department registration is selected by the recommended registration departments to perform diagnosis treatment.
Referring to fig. 6, in the present invention, after a patient reads an effective identity document on a self-service device, the operation flow of a self-service unit invokes HIS information to determine whether there is existing patient information, if there is, transacting card supplementing service, if there is no, creating a personal file and issuing a card, supporting fingerprint and face data information acquisition according to a patient willingness system, and limiting the frequency of issuing a card according to a background administrator configuration;
Supporting certificates: identity card, medical insurance card, bank card, support handling patient type: self-charging patients and medical insurance patients;
support payment channels: cash, a doctor card, a Unionpay card, a WeChat, a payment bank, an in-hospital stored value card and a face swiping payment mode.
Referring to fig. 1, in the present invention, an output end of a system logging unit is connected to an input end of a mobile internet unit, an output end of the mobile internet unit is connected to an input end of an in-hospital navigation unit, an output end of an expansion identification unit is connected to an input end of a self-service unit, an output end of the self-service unit is connected to an input end of an in-hospital navigation unit and a consultation query unit, an output end of an operation management unit is connected to an input end of the self-service unit, an output end of the consultation query unit is connected to an input end of a recommending unit, an output end of a department recommending unit is connected to an input end of a physician recommending unit, an output end of the physician recommending unit is connected to an input end of an in-hospital intelligent accompanying unit and an input end of a diagnosis and treatment query unit, an output end of the in-hospital intelligent accompanying unit is connected to an input end of the in-hospital navigation unit and an input end of a mobile internet unit, an output end of a treatment query unit is connected to an input end of a self-service unit and a drug determining unit, and an output end of the drug determining unit is connected to an input end of the in-hospital navigation unit and an input end of the mobile internet unit.
While certain exemplary embodiments of the present invention have been described above by way of illustration only, it will be apparent to those of ordinary skill in the art that modifications may be made to the described embodiments in various different ways without departing from the spirit and scope of the invention. Accordingly, the drawings and description are to be regarded as illustrative in nature and not as restrictive of the scope of the invention, which is defined by the appended claims.
Claims (8)
1. The multi-channel medical self-help consultation service platform comprises a medical self-help consultation service system and is characterized by comprising an expansion identification unit, a self-help service unit, an operation management unit, a consultation inquiry unit, a department recommendation unit, a doctor recommendation unit and an intelligent nursing unit;
the expansion identification unit carries out identity identification processing by adding an identity card, a Unionpay card, a medical insurance card, a resident health card, a fingerprint and a face on the basis of the traditional identification channel, and rapidly enters a self-service unit;
the self-service unit is used for realizing self-service of hospital window business and mainly comprises: self-service card issuing (card supplementing), self-service recharging (self-service pre-storing), registering on the same day, appointment registering, appointment taking and inter-diagnosis payment functions;
The operation management unit is used for migrating common functions of an administrator into the APP application, such as functions of equipment operation state, fault alarm, function configuration, equipment state monitoring, log checking, equipment information maintenance and the like;
the diagnosis inquiry unit is used for carrying out quick screening on symptoms according to the symptoms or the parts of the human body preliminarily by using intelligent hospital diagnosis guiding system software for patients to be diagnosed, quickly positioning suspected symptoms according to the screened problems, inquiring suspected symptoms, inquiring the previous diagnosis conditions and sending the inquired results to the department recommendation unit;
the department recommendation unit is used for recommending the corresponding diagnosis and treatment department according to the diagnosis data condition inquired by the diagnosis inquiry unit, recommending reasonable diagnosis time for the time arrangement of the diagnosis and treatment department, and sending the recommended department information to the doctor recommendation unit;
the doctor recommending unit is used for recommending doctors with fewer corresponding doctor seeing persons according to the department data information recommended by the department recommending unit;
the intelligent nursing unit for hospitalization is used for expanding informatization service of a hospital to a hospitalization department and extending to a hospitalization ward, and 360-degree careless service centering on a patient is created.
2. The multi-channel medical self-help consultation service platform according to claim 1, further comprising a system login unit, a mobile internet unit, an in-hospital navigation unit, a diagnosis and treatment inquiry unit and a medicine determination unit;
the system login unit is used for carrying out patient identity verification login processing on the mobile terminal by the patient for treatment, and entering the medical autonomous consultation service system after the real name verification of the patient identity for treatment operation processing;
the mobile internet unit is used for carrying out functional support on WeChat public numbers and payment treasured life numbers, so that patients can carry out filing binding, appointment registration, registration on the same day, self-service payment, inspection report query downloading, information query, deposit payment in hospitalization, list query in hospitalization day and health education treatment on the personal mobile terminal;
the diagnosis and treatment inquiry unit is used for rapidly inquiring and processing diagnosis and treatment results of patients who have been treated in the hospital and sending the data information of the medicines which are prescribed by doctors after diagnosis and treatment to the medicine determination unit;
the medicine determining unit is used for checking and confirming the number of the names of the medicines for the symptom, which are sent by the diagnosis and treatment inquiring unit, and sending the corresponding medicine taking position data information to the in-hospital navigation unit after checking and confirming;
The hospital navigation unit is used for providing hospital navigation service for hospitals through Bluetooth hardware laying, hospital map drawing and software system docking.
3. The multi-channel medical self-service consultation service platform according to claim 1, wherein the self-service unit comprises a self-service card handling (card replenishment) module, a self-service recharging module, an expansion payment module, a daily registration module, a reserved registration (registration) module and a report printing module;
the self-service card handling (card supplementing) module is used for handling the medical card of a hospital on self-service equipment through the effective identity card of the identity card, the medical insurance card and the bank card by the first-time medical patient, and simultaneously, the quick handling treatment of card supplementing business is carried out on the self-service equipment through the identity card, the medical insurance card and the bank card by the second-time medical patient without the card or losing the medical card;
the self-service recharging module is used for recharging the personal diagnosis card through self-service equipment and an online Internet channel by a patient in diagnosis, supporting a diagnosis account password or a mobile phone verification code in a recharging verification mode, supporting fingerprint and face information as an expansion verification mode to carry out self-service recharging treatment, and paying the relevant cost of each link of the hospital clinic through the online Internet channel by the patient in diagnosis;
The expansion payment module is used for supporting the mobile phone to directly carry out charge recharging processing on the hospital stored value card and the medical insurance card through WeChat and payment treasures besides the payment of the hospital window and the self-service equipment, and meanwhile, the self-service equipment of the hospital carries out charge recharging processing through a face-brushing payment channel, so that the payment channel is widened;
the on-day number taking module is used for completing registration business on self-service equipment by the patient in the day of the visit, and carrying out number taking treatment on the diagnosis numbers of the department and doctors in the day of the visit on the patient in the day;
the appointment registering (taking number) module is used for appointment registering in advance for the patient to be treated and taking number for the appointment diagnosis and treatment;
the report printing module is used for printing the diagnosis and treatment report after the diagnosis is performed by the patient;
the output end of the operation management unit is connected with the input end of a self-service card handling (card supplementing) module, the output end of the self-service card handling (card supplementing) module is connected with the input end of a self-service recharging module, the output end of the self-service recharging module is connected with the input end of an expansion payment module, the output end of the expansion payment module is connected with the input end of a current day number taking module, the output end of the current day number taking module is connected with the input end of a reservation registration (number taking) module, the output end of the reservation registration (number taking) module is connected with the input end of a report printing module, and the output end of the report printing module is connected with the input ends of an in-hospital navigation unit and a consultation inquiry unit.
4. The multi-channel medical self-help consultation service platform according to claim 2, wherein the hospitalization intelligent accompanying unit comprises an information inquiry module, a business handling module, a legacy pushing module, a doctor-patient communication module, a meal ordering shopping module, a health knowledge module, a leisure and entertainment module and an accurate service module;
the information inquiry module is used for inquiring basic information of a patient, a daily list, a classified report, an inspection result and the latest doctor's advice condition;
the business handling module is used for inquiring report results of patients to be treated, paying in hospital deposit, reserving discharge and handling self-service settlement business of discharge;
the legacy push module is used for sending the medical advice to the hand of the patient in the doctor at the first time, and the system provides accurate service according to the medical advice and comprehensively serves the patient;
the doctor-patient communication module is used for carrying out real-time voice, video and text communication treatment on the hospitalized patient and the doctor, and carrying out communication treatment on the doctor and the nurse of the tube bed;
the meal ordering shopping module is used for performing foot-out shopping on patients inconvenient to get off the bed and walking for a long time and performing on-line meal ordering shopping;
the health knowledge module is used for displaying own medical health knowledge base in the forms of videos, articles and books and providing accurate health knowledge education service treatment;
The leisure and entertainment module is used for enabling hospitalized patients to carry out unlimited flow video, news, games and rich entertainment services through the mobile equipment;
the accurate service module is used for providing accurate medical, life and health services for patients in treatment on the basis of basic information of the patients and big data;
the output end of the doctor recommending unit is connected with the input end of the information inquiring module, the output end of the information inquiring module is connected with the input end of the business handling module, the output end of the business handling module is connected with the input end of the legacy pushing module, the output end of the legacy pushing module is connected with the input end of the doctor-patient communication module, the output end of the doctor-patient communication module is connected with the input end of the meal ordering shopping module, the output end of the meal ordering shopping module is connected with the input end of the health knowledge module, the output end of the health knowledge module is connected with the input end of the recreation module, and the output end of the recreation module is connected with the input end of the precision service module.
5. The multi-channel medical self-help consultation service platform according to claim 2, wherein the hospital navigation unit comprises a hospital map viewing module, a hospital location searching module, a hospital real-time positioning module, a map route planning module, a simulated navigation demonstration module, a dynamic real-time navigation module, a user consultation pushing module and a hospital information display module;
the map viewing module is used for viewing a map of a relevant area place in a hospital through a mobile phone by a patient in treatment, and a user can zoom, translate, rotate, change the visual angle and the like on the map;
the hospital location searching module is used for searching the location (POI) information in the hospital by the patient in a hospital through a mobile phone;
the real-time positioning module in the hospital is used for acquiring positioning information with high precision in the hospital in real time by a patient in a hospital through a mobile phone;
the map path planning module is used for planning the path of the patient in the hospital by acquiring the map in the hospital through a mobile phone;
the simulated navigation demonstration module is used for acquiring simulated voice navigation of a hospital scene by a patient in treatment through a mobile phone;
the dynamic real-time navigation module is used for carrying out real-time navigation prompt according to the dynamic position, the animation and the voice, and acquiring the real-time animation and the voice navigation prompt through the mobile phone based on the dynamic position after the user walks by mistake;
The user accompany push module is used for acquiring the information of the diagnosis flow, the intelligent recommendation of the diagnosis sequence, the position guide service of each diagnosis link and the real-time flow information of each link for the patients to be diagnosed through the mobile phone, so as to acquire the intelligent diagnosis guiding service;
the hospital information display module is used for inquiring the information of the hospital notification notices, departments and doctors to the patients who visit the hospital through the mobile phone;
the medical nursing system comprises a medicine determining unit, an intelligent nursing unit, a mobile internet unit and a self-service unit, wherein the output end of the medicine determining unit, the intelligent nursing unit, the mobile internet unit and the self-service unit are connected with the input end of a map checking module in a hospital, the output end of the map checking module in the hospital is connected with the input end of a place checking module in the hospital, the output end of the place checking module in the hospital is connected with the input end of a real-time positioning module in the hospital, the output end of the map path planning module is connected with the input end of a map path planning module, the output end of the map path planning module is connected with the input end of a simulated navigation demonstration module, the output end of the simulated navigation demonstration module is connected with the input end of a dynamic real-time navigation module, and the output end of the user nursing pushing module is connected with the input end of a hospital information display module.
6. The multi-channel medical self-help consultation service platform according to claim 1 is characterized in that the department recommendation unit operation flow is that a user uses intelligent hospital consultation system software to primarily screen symptoms according to symptoms manifestation or according to human body parts, or a search engine according to keywords, so that a patient can quickly, simply and effectively acquire corresponding symptoms knowledge, then the patient selects corresponding symptoms information to browse and check, the patient is treated, after the patient primarily knows the formation cause of the symptoms according to the symptoms screened by the person, and the disease prevention of the intelligent hospital consultation system software is performed on the future life, work and eating habits of the person according to the symptoms prevention of the intelligent hospital, and meanwhile, registration departments are recommended according to the symptoms condition matched by the system, and the department registration is selected through the recommended registration departments to perform the treatment of the doctor.
7. The multi-channel medical self-service inquiry service platform according to claim 1, wherein the operation flow of the self-service unit is that after a patient reads a valid identity document on self-service equipment, HIS information is called to judge whether the patient information exists, if so, a card supplementing service is handled, if not, a personal file and a card are newly built, fingerprint and face data information acquisition is supported according to a patient willingness system, and the card sending frequency is limited according to background manager configuration;
Supporting certificates: identity card, medical insurance card, bank card, support handling patient type: self-charging patients and medical insurance patients;
support payment channels: cash, a doctor card, a Unionpay card, a WeChat, a payment bank, an in-hospital stored value card and a face swiping payment mode.
8. The multi-channel medical self-help consultation service platform according to claim 2, wherein the output end of the system login unit is connected with the input end of the mobile internet unit, the output end of the mobile internet unit is connected with the input end of the hospital navigation unit, the output end of the expansion identification unit is connected with the input end of the self-help service unit, the output end of the self-help service unit is connected with the input ends of the hospital navigation unit and the consultation inquiry unit respectively, the output end of the operation management unit is connected with the input end of the self-help service unit, the output end of the consultation inquiry unit is connected with the input end of the recommending unit, the output end of the department recommending unit is connected with the input end of the doctor recommending unit, the output end of the doctor recommending unit is connected with the input ends of the hospital intelligent accompanying unit and the medical inquiry unit respectively, the output end of the hospital intelligent accompanying unit is connected with the input ends of the hospital navigation unit and the mobile internet unit respectively, the output end of the medical inquiry unit is connected with the input end of the hospital and the medical product determining unit respectively.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202310669045.7A CN116864149A (en) | 2023-06-07 | 2023-06-07 | Multi-channel medical self-help inquiry service platform |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202310669045.7A CN116864149A (en) | 2023-06-07 | 2023-06-07 | Multi-channel medical self-help inquiry service platform |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN116864149A true CN116864149A (en) | 2023-10-10 |
Family
ID=88220623
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN202310669045.7A Pending CN116864149A (en) | 2023-06-07 | 2023-06-07 | Multi-channel medical self-help inquiry service platform |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN116864149A (en) |
Citations (6)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN106529182A (en) * | 2016-11-15 | 2017-03-22 | 黄劲涛 | Cloud hospital |
| CN107273674A (en) * | 2017-06-07 | 2017-10-20 | 四川鸣医科技有限公司 | For hospital diagnosis-guiding method of servicing |
| CN109920525A (en) * | 2019-03-11 | 2019-06-21 | 聂良刚 | A kind of medical treatment medicare system |
| CN110246574A (en) * | 2019-05-07 | 2019-09-17 | 西安迪康网络科技有限公司 | A kind of intelligent navigation diagnosis guiding system and method |
| CN111009314A (en) * | 2019-12-19 | 2020-04-14 | 宜宾宝包网络技术有限公司 | Intelligent diagnosis guiding method and device |
| CN115512858A (en) * | 2022-10-24 | 2022-12-23 | 首都医科大学附属北京潞河医院 | Offline outpatient pre-inquiry processing method, system and device |
-
2023
- 2023-06-07 CN CN202310669045.7A patent/CN116864149A/en active Pending
Patent Citations (6)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN106529182A (en) * | 2016-11-15 | 2017-03-22 | 黄劲涛 | Cloud hospital |
| CN107273674A (en) * | 2017-06-07 | 2017-10-20 | 四川鸣医科技有限公司 | For hospital diagnosis-guiding method of servicing |
| CN109920525A (en) * | 2019-03-11 | 2019-06-21 | 聂良刚 | A kind of medical treatment medicare system |
| CN110246574A (en) * | 2019-05-07 | 2019-09-17 | 西安迪康网络科技有限公司 | A kind of intelligent navigation diagnosis guiding system and method |
| CN111009314A (en) * | 2019-12-19 | 2020-04-14 | 宜宾宝包网络技术有限公司 | Intelligent diagnosis guiding method and device |
| CN115512858A (en) * | 2022-10-24 | 2022-12-23 | 首都医科大学附属北京潞河医院 | Offline outpatient pre-inquiry processing method, system and device |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| Hailey et al. | Systematic review of evidence for the benefits of telemedicine | |
| CN105912848B (en) | A kind of medical service system based on APP | |
| US20070005643A1 (en) | Method and system for providing medical assistance to a traveler | |
| US20020188467A1 (en) | Medical virtual resource network | |
| JPH09135816A (en) | Wide area medical data system | |
| KR20010093986A (en) | An integrated administration system for health information using network | |
| Sugijarto et al. | A case study on laboratory information system | |
| US20160188830A1 (en) | System and method for real-time online and on-demand medical diagnosis and treatment of a patient | |
| CN115331835A (en) | Medical treatment and convenience system based on artificial intelligence | |
| US20080319784A1 (en) | Online health consultation | |
| JP2002049693A (en) | Sickness checkup system | |
| KR100538580B1 (en) | Method For Conducting A Hospital Business In On-line | |
| JP6661045B1 (en) | Medical person matching system | |
| JPH0955742A (en) | Method and system for in-hospital information processing, information subsystem, and terminal device | |
| CN116864149A (en) | Multi-channel medical self-help inquiry service platform | |
| KR20010088639A (en) | Remote medical examination system and method for medical examination using the same(G06F) | |
| Blankshain et al. | Research registries: a tool to advance understanding of rare neuro-ophthalmic diseases | |
| Kneale et al. | Assessing commercially available personal health records for home health | |
| JP2007058824A (en) | Virtual pet hospital system | |
| KR20020059992A (en) | System managing dental-clinic and recording medium thereof | |
| Ziman et al. | The pharmacists' role in improving guideline compliance for thyroid function testing in patients with heart failure | |
| Michalowski et al. | MET system: a new approach to m-health in emergency triage | |
| KR100538573B1 (en) | Method For Management Of Medical Information In On-line | |
| KR20010109031A (en) | The medical service providing system through the internet | |
| KR20070055895A (en) | Method for decision support service of health management |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| PB01 | Publication | ||
| PB01 | Publication | ||
| SE01 | Entry into force of request for substantive examination | ||
| SE01 | Entry into force of request for substantive examination |