JPWO2014073553A1 - Scheduling apparatus, scheduling system, scheduling method, and program - Google Patents

Abstract

Provided is a scheduling apparatus that contributes to promptly functioning appropriate resources according to resource conditions. The scheduling device includes a maintenance requirement acquisition unit that acquires a maintenance requirement of a maintenance target device, a resource capability information acquisition unit that acquires resource capability information including at least a worker or a material, and a movement that estimates a movement time of the resource A time estimation unit, a resource pattern generation unit that generates a resource pattern including at least one resource based on maintenance requirements and capability information, and a priority determination unit that determines a priority order of resource patterns based on travel time .

Description

(Description of related applications)
The present invention is based on the priority claim of Japanese patent application: Japanese Patent Application No. 2012-245167 (filed on November 7, 2012), the entire contents of which are incorporated herein by reference. Shall.
The present invention relates to a scheduling device, a scheduling system, a scheduling method, and a program. In particular, the present invention relates to a scheduling apparatus, a scheduling system, a scheduling method, and a program for resources including workers and materials.

  In product maintenance services, it is important to quickly perform failure recovery when a failure occurs. For this reason, when a failure notification is received from the user, the worker is required to quickly arrive at the failure occurrence location.

  Patent Document 1 discloses a technique for selecting a maintenance person who can reach a failure occurrence place early and can cope with recovery when a failure occurs in an elevator equipment.

  Patent Document 2 discloses a technique for selecting a maintenance person who has the shortest time required to move to a failure point from maintenance personnel having skills necessary for troubleshooting. In particular, in the technology disclosed in Patent Document 2, a maintenance worker moves to a failure point after procuring necessary materials.

JP 2011-057308 A JP 2004-295717 A

  The disclosures of the above prior art documents and the like are incorporated herein by reference. The following analysis has been made from the viewpoint of the present invention.

  As described above, in the product maintenance service, the worker is required to quickly arrive at the place where the failure occurs. In addition, materials may be required for failure recovery work. In that case, it is required that workers and materials quickly arrive at the place where the failure occurred.

  Further, depending on the content of the obstacle and the ability of the worker, it is necessary for a plurality of workers to work together. Moreover, depending on the content of the failure, a plurality of materials are required. And those materials may be stored in different places. In that case, it is required to procure materials from a plurality of storage locations.

  In the technique disclosed in Patent Document 1, it is not considered that a plurality of workers work together. Moreover, in the technique disclosed in Patent Document 2, when materials are procured from a plurality of storage locations, an operator moves to a failure occurrence location after procuring materials from the plurality of storage locations. Therefore, in the technique disclosed in Patent Document 2, when the distance between the storage locations is long, the worker may not be able to quickly arrive at the failure occurrence location. Therefore, with the techniques disclosed in Patent Documents 1 and 2, depending on the content of the failure, resources (human resources, materials) necessary for failure recovery cannot quickly reach the location where the failure occurred.

  An object of the present invention is to provide a scheduling device, a scheduling system, a scheduling method, and a program that contribute to quickly functioning an appropriate resource in accordance with the situation of the resource.

  According to a first aspect of the present invention, a maintenance requirement acquisition unit that acquires maintenance requirements of a maintenance target device, a resource capability information acquisition unit that acquires resource capability information including at least a worker or a material, Based on the travel time estimation unit that estimates the travel time of a resource, the maintenance requirement and the capability information, a resource pattern generation unit that generates a resource pattern including at least one resource, and based on the travel time, There is provided a scheduling apparatus including a priority order determination unit that determines the priority order of resource patterns.

According to a second aspect of the present invention, a maintenance target information database that manages maintenance requirements, a resource information database that manages information about resources, including at least workers or materials, and a scheduling device that manages the resources, Including,
The scheduling device includes a maintenance requirement acquisition unit that acquires the maintenance requirement of a maintenance target device, a resource capability information acquisition unit that acquires capability information of the resource, a movement time estimation unit that estimates a movement time of the resource, A resource pattern generating unit that generates a resource pattern including at least one resource based on the maintenance requirement and the capability information; and a priority determining unit that determines a priority of the resource pattern based on the travel time; , A scheduling system is provided.

According to the third aspect of the present invention, a process for acquiring maintenance requirements of a maintenance target device, a resource process for acquiring resource capability information including at least a worker or a material, and an estimation of the movement time of the resource A resource pattern generation step for generating a resource pattern including at least one resource based on the maintenance requirement and the capability information, and a priority order of the resource pattern based on the travel time. And a prioritizing step for determining.
The method is associated with a specific machine, that is, a worker and a scheduling apparatus for resources including materials.

According to the fourth aspect of the present invention, a process for acquiring maintenance requirements of a maintenance target device, a resource process for acquiring resource capability information including at least a worker or a material, and estimating a movement time of the resource A resource pattern generation process for generating a resource pattern including at least one resource based on the maintenance requirement and the capability information, and a priority order of the resource pattern based on the travel time. A program for causing a computer that controls a scheduling apparatus to execute a priority order determination process for determination is provided.
This program can be recorded on a computer-readable storage medium. The storage medium may be non-transient such as a semiconductor memory, a hard disk, a magnetic recording medium, an optical recording medium, or the like. The present invention can also be embodied as a computer program product.

  According to each aspect of the present invention, there are provided a scheduling apparatus, a scheduling system, a scheduling method, and a program that contribute to quickly functioning an appropriate resource according to a resource situation.

It is a figure for demonstrating the outline | summary of one Embodiment. It is a figure which shows an example of the whole structure of the scheduling system 1 which concerns on 1st Embodiment. It is a figure which shows an example of the internal structure of the scheduling apparatus 2 which concerns on 1st Embodiment. It is a figure which shows an example of a maintenance requirement table. It is a figure which shows an example of a capability information table. It is a figure which shows an example of a resource position information table. It is a figure which shows an example of a resource position information table. It is a figure which shows an example of the movement time of a resource. It is a figure which shows an example of a resource pattern. It is a flowchart which shows an example of the process which extracts a resource. It is a flowchart which shows an example of the process which estimates the movement time of a resource. It is a flowchart which shows an example of the process which produces | generates a resource pattern. It is a flowchart which shows an example of the process which determines the priority of a resource pattern.

  First, an outline of an embodiment will be described with reference to FIG. Note that the reference numerals of the drawings attached to the outline are attached to the respective elements for convenience as an example for facilitating understanding, and the description of the outline is not intended to be any limitation.

  As described above, in the product maintenance service, it is required that resources (workers, materials) arrive at the place where the failure occurred quickly. However, the location of workers and the storage location of materials may differ depending on the situation. Furthermore, the capabilities of the workers vary depending on the maintenance target equipment. Therefore, there is a demand for a scheduling device that contributes to quickly functioning appropriate resources according to the resource status.

  Therefore, as an example, the scheduling apparatus 100 shown in FIG. 1 is provided. The scheduling apparatus 100 includes a maintenance requirement acquisition unit 101 that acquires maintenance requirements of a maintenance target device, a resource capability information acquisition unit 102 that acquires resource capability information including at least a worker or material, and a resource movement time. Based on the travel time estimation unit 103 to be estimated, the resource pattern generation unit 104 that generates a resource pattern including at least one resource based on maintenance requirements and capability information, and the priority order of the resource patterns is determined based on the travel time A priority order determination unit 105.

  The scheduling apparatus 100 acquires maintenance requirements for the maintenance target device. The maintenance requirement includes, for example, information on the capability required for the worker for each maintenance target device. Furthermore, the maintenance requirements include information on necessary materials for each maintenance target device. Then, the scheduling device 100 acquires the capability information of the worker or material registered in advance. For example, the capability information of the worker is information such as qualifications held by the worker. The material capability information is information such as material specifications.

  The scheduling apparatus 100 generates a combination of resources including at least one resource (hereinafter referred to as a resource pattern) based on the maintenance requirement and capability information. In addition, the scheduling apparatus 100 estimates a resource movement time. Therefore, the resource movement time means the time required for the resource to move to the location of the maintenance target device.

  Then, scheduling apparatus 100 determines the priority order of the resource patterns based on the resource movement time. Here, the scheduling apparatus 100 can cause other resource patterns to function even if an unexpected situation occurs in the resource having the highest priority resource pattern. Therefore, the scheduling apparatus 100 contributes to quickly functioning appropriate resources according to the resource status.

  Hereinafter, specific embodiments will be described in more detail with reference to the drawings.

[First Embodiment]
The first embodiment will be described in more detail with reference to the drawings.

  FIG. 2 is a diagram illustrating an example of the overall configuration of the scheduling system 1 according to the present embodiment. The scheduling system 1 includes a scheduling device 2, a maintenance target information database 3, and a resource information database 4.

  The scheduling device 2 is connected to the maintenance target device 6 and the user 7 of the maintenance target device 6 via the network 5. The network 5 includes a network such as a mobile phone line, the Internet, and a LAN (Local Area Network). The maintenance target device 6 means a product for maintenance service. The maintenance target device 6 includes public facilities, retail products, etc., and the details thereof are not limited.

  The scheduling device 2 accepts a request for failure recovery of the maintenance target device 6 from the user 7 (hereinafter referred to as a maintenance request). Alternatively, the maintenance target device 6 may notify the scheduling device 2 of a failure when a failure occurs. For example, the maintenance target device 6 may notify the scheduling device 2 of an error number or the like when a failure occurs.

  The scheduling device 2 is connected to a communication device (not shown) owned by one or more workers 8 and one or more material warehouses 9 via the network 5. The worker 8 is a maintenance worker of the maintenance target device 6. The material warehouse 9 is a place where materials necessary for maintenance of the maintenance target device 6 are stored.

  The maintenance target information database 3 manages the maintenance requirements of the maintenance target device. That is, the maintenance target information database 3 manages information necessary for maintenance of the maintenance target device 6. Specifically, the maintenance target information database 3 manages information related to the capability necessary for the worker 8 and necessary materials for each maintenance target device 6.

  The resource information database 4 manages information about resources. Specifically, the resource information database 4 manages information on the ability of the worker 8 according to the maintenance target device 6. Furthermore, the resource information database 4 manages information on the type and performance of materials. The resource information database 4 manages resource position information. Specifically, the resource information database 4 manages information regarding the location of the worker 8. The resource information database 4 manages information related to the storage location of materials.

  FIG. 3 is a diagram illustrating an example of the internal configuration of the scheduling apparatus 2. The scheduling device 2 includes a communication unit 21, a maintenance requirement acquisition unit 22, a resource capability information acquisition unit 23, a resource position information acquisition unit 24, a travel time estimation unit 25, a completion time estimation unit 26, and a resource pattern generation A unit 27 and a priority order determination unit 28 are included. For simplicity, FIG. 3 mainly describes modules related to the scheduling apparatus 2 according to the present embodiment.

  The communication unit 21 communicates via a network. Specifically, the communication unit 21 communicates with communication devices, material warehouses, maintenance target devices, etc. owned by workers. The communication unit 21 receives a maintenance request from the user.

  The maintenance requirement acquisition unit 22 acquires the maintenance requirements of the maintenance target device. Specifically, the maintenance requirement acquisition unit 22 acquires maintenance requirements from the maintenance target information database 3 based on the type of the maintenance target device, the content of the failure, and the like.

  The maintenance target information database 3 preferably stores a table (hereinafter referred to as a maintenance requirement table) in which failure contents, maintenance target devices, capabilities required for workers, and necessary materials are associated with each other.

  The resource capability information acquisition unit 23 acquires resource capability information including at least a worker or a material. Specifically, the resource capability information acquisition unit 23 acquires resource capability information from the resource information database 4.

  The resource information database 4 preferably stores the worker, the maintenance target device, and the capability of the worker in association with each other. Specifically, the resource information database 4 preferably stores a table (hereinafter referred to as a capability information table) in which maintenance target devices are associated with the capabilities of workers.

  Here, an example of a maintenance requirement table and a capability information table is shown using FIG. 4 and FIG.

  FIG. 4 is a diagram illustrating an example of the maintenance requirement table. For example, a case where a failure a occurs in the device A1 will be described. In that case, the skills required for the workers are skill s3 and skill s2. Necessary materials are material x1, material x2, material y1, and material y2.

  FIG. 5 is a diagram illustrating an example of the capability information table. In the case of FIG. 5, a table in which the devices A1 to E1 and the abilities of the workers P, Q, and R are associated is shown as a capability information table. For example, in the case of FIG. 5, regarding the device A1, the ability of the worker P is the skill s3. Further, regarding the device A1, the ability of the worker Q is the skill s2. Furthermore, regarding the device A1, the abilities of the worker Q are a skill s3 and a skill s2.

  For example, consider a case corresponding to the failure a shown in FIG. In that case, the worker R satisfies the necessary ability. Alternatively, in the case of dealing with the failure a shown in FIG. 4, when both the worker P and the worker Q perform maintenance work, the necessary ability is satisfied.

  The resource position information acquisition unit 24 acquires resource position information. Therefore, the resource information database 4 preferably stores the resource and the location of the resource in association with each other. Specifically, the resource information database 4 preferably stores a table in which resources and resource locations are associated (hereinafter referred to as resource location information table).

  For example, it is preferable that the resource position information table includes a correspondence relationship between the worker and the location (affiliation base, work location, etc.) regarding the worker. And the resource position information acquisition part 24 may acquire the information regarding a worker's location based on a resource position information table. In addition, regarding the worker, the resource information database 4 may store the work state, the work time, and the like as a resource position information table.

  Or when the communication terminal which a worker owns is equipped with GPS (Global Positioning System), the resource position information acquisition part 24 may acquire the information regarding a worker's location based on GPS.

  Furthermore, it is preferable that the resource location information table includes a correspondence relationship between the material and the material warehouse to be stored. Then, the resource location information acquisition unit 24 may acquire information on the storage location (material warehouse) of the material based on the resource location information table.

  Here, an example of a resource position information table is shown using FIG. 6 and FIG.

  FIG. 6 is a diagram illustrating an example of a resource position information table regarding workers. In the case of FIG. 6, the resource position information table indicates correspondence between workers P, Q, and R, their locations, and remaining work time. For example, in the case of FIG. 6, the worker P is waiting at the A office. Therefore, the remaining work time of the worker P is 0 minute. Worker Q is working in building B. And the remaining work time of the worker Q is 20 minutes. Worker R is working at station C. And the remaining work time of the worker R is 60 minutes.

  FIG. 7 is a diagram illustrating an example of a resource position information table regarding materials. In the case of FIG. 7, the resource location information table indicates the correspondence between the material warehouses K, L, and M and the stock materials. For example, regarding the device A1 shown in FIG. 4, when a failure a occurs, it is preferable to procure materials from the material warehouse K and the material warehouse L. Alternatively, it is preferable to procure materials from the material warehouse M when the failure a occurs with respect to the device A1 shown in FIG.

  The movement time estimation unit 25 estimates the movement time of the resource based on the resource position information. Specifically, the movement time estimation unit 25 estimates the movement time from the current location of the resource to the location of the maintenance target device.

  For example, the travel time estimation unit 25 calculates the distance between the current location of the resource and the maintenance target device. Next, the travel time estimation unit 25 sets the travel means based on the calculated distance and resource type. And the movement time estimation part 25 may estimate movement time based on a movement means, distance, etc. For example, for materials, the travel time estimation unit 25 may estimate the delivery time as the travel time. There are various methods for estimating the travel time, but the details are not limited.

  Further, when estimating the travel time of the worker, the travel time estimation unit 25 calculates the total time of the travel time required for the worker to move to the location of the maintenance target device and the remaining work time of the worker, It may be estimated as the movement time of the member. That is, the travel time estimation unit 25 may estimate the travel time in consideration of whether the worker is working.

  The completion time estimation unit 26 estimates the scheduled completion time of the maintenance work based on the resource pattern. Specifically, the completion time estimation unit 26 estimates the scheduled completion time of the maintenance work when the maintenance work is executed with the determined resource pattern according to the maintenance content. For example, the scheduling device 2 may set the work time for each worker according to the maintenance target device and store the work time in the resource information database 4. Then, the completion time estimation unit 26 may estimate the scheduled completion time of the maintenance work based on the total time of the travel time and the work time.

  The resource pattern generation unit 27 generates a resource combination including at least one resource as a resource pattern based on maintenance requirements and capability information. Specifically, the resource pattern generation unit 27 preferably generates a resource pattern that satisfies maintenance requirements by combining at least one resource. In the following description, resource candidates included in a resource pattern are referred to as resource candidates.

  The resource pattern generation unit 27 may generate a resource pattern based on the priority of capability information. That is, the resource pattern generation unit 27 may extract resources from resource candidates based on the priority of capability information. For example, the resource pattern generation unit 27 may first extract a resource having the highest priority capability from the resource candidates.

  Further, the resource pattern generation unit 27 may generate a resource pattern by giving priority to resources whose movement time is within a predetermined threshold. For example, when there are a plurality of workers having the same ability, the resource pattern generation unit 27 may preferentially select a worker with a short movement time. Alternatively, when the same material is stored in a plurality of material warehouses, the resource pattern generation unit 27 may preferentially select a material warehouse with a short resource movement time (material delivery time).

  Further, the resource pattern generation unit 27 may generate a resource pattern that satisfies maintenance requirements by combining resources having the same resource location. Alternatively, the resource pattern generation unit 27 may generate a resource pattern that satisfies maintenance requirements by combining resources whose resources are located within a predetermined range.

  Alternatively, the resource pattern generation unit 27 may generate a resource pattern that satisfies maintenance requirements by combining workers who belong to the same location. Alternatively, the resource pattern generation unit 27 may generate a resource pattern that satisfies maintenance requirements by combining workers whose belonging bases are within a predetermined range.

  The priority order determination unit 28 determines the priority order of the resource patterns. Specifically, the priority order determination unit 28 sets the priority order based on at least one of the number of resources included in the resource pattern (hereinafter referred to as the number of resources), the movement time of the resource, and the scheduled completion time. It is preferable to determine.

  For example, the priority order determination unit 28 may increase the priority order as the number of resources decreases. Alternatively, the priority order determination unit 28 may increase the priority order as the movement time of the resources included in the resource pattern is shorter. Alternatively, the priority order determination unit 28 may increase the priority order for resource patterns with earlier scheduled completion times.

  Further, the priority order determination unit 28 may determine the priority order based on a predetermined evaluation function. Specifically, the priority order determination unit 28 may determine the priority order based on at least an evaluation function including information on at least one of the number of resources, movement time, and scheduled completion time. For example, the priority order determination unit 28 may determine the priority order based on at least an evaluation function that weights any information of the number of resources, travel time, and scheduled completion time.

  Further, when the scheduled completion time is later than the predetermined time, the priority order determination unit 28 may exclude the resource pattern from the priority determination target. For example, when the scheduled completion time exceeds the desired completion time requested by the user, the priority order determination unit 28 may exclude the resource pattern from the priority order determination target.

  FIG. 8 is a diagram illustrating an example of the travel time for each resource. FIG. 8A is a diagram illustrating an example of the movement time of the worker. FIG. 8B is a diagram illustrating an example of material movement time (delivery time). For example, in the case of FIG. 8A, the worker P has 0 minutes of remaining work, and the travel time estimated based on the location is 20 minutes. Therefore, the travel time estimation unit 25 estimates the travel time of the worker P as 20 minutes.

  The worker Q has a remaining work time of 20 minutes and a travel time estimated based on the location of 10 minutes. Therefore, the movement time estimation unit 25 may estimate the movement time of the worker Q as 30 minutes.

  In addition, the worker R has a remaining work time of 60 minutes and a travel time estimated based on the location of 30 minutes. Therefore, the movement time estimation unit 25 may estimate the movement time of the worker R as 90 minutes.

  In the case of FIG. 8B, the delivery times from the material warehouse K, the material warehouse L, and the material warehouse M are 30 minutes, 40 minutes, and 60 minutes. Here, for example, it is assumed that the resource pattern generation unit 27 registers the material warehouse M as a place to be excluded from the resource candidates. In that case, the resource pattern generation unit 27 generates a resource pattern so that the material is delivered from the material warehouse K and the material warehouse L.

  FIG. 9 is a diagram illustrating an example of a resource pattern. Specifically, FIG. 9 is a list of resource patterns that satisfy the maintenance requirements when a failure a occurs for the device A1 shown in FIG. Here, the capability information of the workers P, Q, and R is the capability information shown in FIG. Further, the position information of the material is the position information shown in FIG. In this case, as shown in FIG. 9, the resource pattern generation unit 27 generates four types of resource patterns (resource patterns p1 to p4). Note that the scheduled completion time shown in FIG. 9 is a scheduled completion time on the premise that work is started after materials arrive.

  In the case of FIG. 9, the resource patterns p1 and p2 are configured to include a worker P and a worker Q. That is, in the case of resource patterns p1 and p2, two workers are required. On the other hand, the resource patterns p3 and p4 are configured to include the worker R. That is, in the case of resource patterns p3 and p4, one worker is required. However, the worker R has a longer travel time than the worker P and the worker Q. For this reason, the resource patterns p3 and p4 have later scheduled completion times than the resource patterns p1 and p2.

  Therefore, when placing importance on the number of workers, the priority order determination unit 28 preferably prioritizes the resource patterns p3 and p4 over the resource patterns p1 and p2. Alternatively, when importance is placed on the scheduled completion time, the resource patterns p1 and p2 are preferably prioritized over the resource patterns p3 and p4. Alternatively, the priority order determination unit 28 may determine the priority order with emphasis on the number of material warehouses of material delivery sources, delivery time, and the like.

  Next, the operation of the scheduling system 1 according to this embodiment will be described.

  FIG. 10 is a flowchart illustrating an example of processing for extracting resources that satisfy maintenance requirements.

  In step S1, the communication unit 21 receives a maintenance request. For example, when a failure occurs, it is preferable that the scheduling apparatus 2 obtains information regarding the content of the failure from the user. In step S2, the maintenance requirement acquisition unit 22 acquires the maintenance requirements of the maintenance target device. In step S3, the resource capability information acquisition unit 23 acquires capability information for the resource to be confirmed. The resource to be confirmed is a resource to be confirmed whether or not the maintenance requirement is satisfied.

  In step S4, the resource pattern generation unit 27 determines whether or not the capability of the resource to be confirmed satisfies at least one of the maintenance requirements. When the capacity of the resource to be confirmed satisfies at least one of the maintenance requirements (Yes branch in step S4), the resource is added to the resource candidate (step S5). And it changes to step S6. On the other hand, when the capacity of the resource to be confirmed does not satisfy at least one of the maintenance requirements (No branch in step S4), the resource to be confirmed is changed. And it returns to step S3 and continues a process.

  In step S6, the resource pattern generation unit 27 determines whether or not all resources to be confirmed have been confirmed. When all the resources to be confirmed have been confirmed (Yes branch in step S6), the process of extracting resources satisfying the maintenance requirements is terminated. On the other hand, if all the resources to be confirmed have not been confirmed (No branch in step S6), the resources to be confirmed are changed. And it returns to step S3 and continues a process.

  FIG. 11 is a flowchart illustrating an example of processing for estimating the movement time of a resource.

  In step S <b> 11, the resource position information acquisition unit 24 acquires resource position information regarding the resource candidates. And it changes to step S12.

  In step S12, the movement time estimation unit 25 estimates the movement time of the resource based on the resource position information.

  FIG. 12 is a flowchart illustrating an example of a process for generating a resource pattern.

  In step S101, the resource pattern generation unit 27 extracts resources having a predetermined condition from the resource candidates. And it changes to step S102.

  In step S102, the resource pattern generation unit 27 determines whether or not maintenance requirements are satisfied by combining the extracted resources. If the maintenance requirement is satisfied (Yes branch in step S102), the process proceeds to step S103. On the other hand, when the maintenance requirement is not satisfied (No branch in step S102), the process proceeds to step S104.

  In step S103, the resource pattern generation unit 27 generates a resource pattern by combining the extracted resources so as to satisfy the maintenance requirement. And it changes to step S105.

  In step S104, the resource pattern generation unit 27 changes a condition as an extraction criterion.

  In step S105, the resource pattern generation unit 27 determines whether or not to end the resource pattern generation processing. For example, the resource pattern generation unit 27 may end the resource pattern generation process when a predetermined number of resource patterns are generated. Alternatively, the resource pattern generation unit 27 may end the resource pattern generation process when the extraction process of resources satisfying a predetermined extraction criterion is ended.

  When the resource pattern generation process is terminated (Yes branch in step S105), the process proceeds to step S201 illustrated in FIG. If the resource pattern generation process is not terminated (No branch in step S105), the process proceeds to step S104 and the process is continued.

  FIG. 13 is a flowchart illustrating an example of processing for determining the priority order of resource patterns.

  In step S201, the completion time estimation unit 26 estimates the scheduled completion time of maintenance work for each resource pattern. In step S202, the priority order determination unit 28 determines the priority order based on the number of resources, the scheduled completion time, and the like. The priority order determination unit 28 may display the priority order of the resource patterns on a display unit (not shown). And it changes to step S203.

  In step S203, the priority order determination unit 28 transmits work instructions via the communication unit 21 in the order of the resource pattern having the highest priority. In step S <b> 204, the priority order determination unit 28 determines whether or not a work approval response has been received via the communication unit 21. When the work approval response is received (Yes in step S204), the priority determining unit 28 determines a resource pattern for performing the maintenance work (step S205). And it changes to step S206. On the other hand, when the response of work completion is not received (No branch of step S204), it returns to step S203 and continues the process.

  In step S <b> 206, the priority order determination unit 28 notifies the transmission source of the maintenance request via the communication unit 21 of the arrival time of workers, materials, and the like.

[Modification 1]
As a first modification of the first embodiment, the scheduling device 2 may set the location of the resource and the travel time to the location of the maintenance target device in advance. The resource information database 4 may store the set travel time.

  For example, the resource information database 4 may store, for each maintenance target device, the travel time from the location where the worker belongs to the location of the maintenance target device. Further, the resource information database 4 may store the travel time from the material warehouse to the location of the maintenance target device for each maintenance target device.

[Modification 2]
As a second modification of the present embodiment, when the distance from the location of the resource to the location of the maintenance target device exceeds a predetermined distance, the scheduling device 2 may exclude the resource from the resource candidates. Further, the scheduling device 2 may register one or more predetermined locations in advance. For example, the scheduling device 2 may register a location exceeding a predetermined distance from the location of the maintenance target device in advance. If the location of the resource corresponds to the registered location, the scheduling device 2 may exclude the resource from the resource candidates.

  As described above, in the scheduling system 1 according to the present embodiment, a resource pattern capable of quickly performing maintenance work is generated based on the resource capability, location, and the like. Therefore, the scheduling system 1 according to the present embodiment contributes to promptly functioning appropriate resources according to the resource status.

  In the embodiment described above, the maintenance target information database and the resource information database are described as devices independent of the scheduling device. However, the scheduling device may include a maintenance target information database and a resource information database.

  Further, in the above-described embodiment, the embodiment that notifies the user of the scheduled completion time of the maintenance work has been described. However, the scheduling device may notify the user whether or not the maintenance work can be completed within the user's requested time. In addition, the scheduling device may notify the user whether or not the maintenance work can be completed within a predetermined work time (for example, 3 hours). Alternatively, the scheduling device may notify the user whether or not the maintenance work can be completed within a predetermined contract time.

  A part or all of the above embodiments can be described as in the following forms, but is not limited to the following forms.

  (Mode 1) As in the scheduling device according to the first aspect.

  (Mode 2) The scheduling apparatus according to mode 1, further comprising a completion time estimation unit that estimates a scheduled completion time of maintenance work based on the resource pattern.

  (Mode 3) The scheduling apparatus according to mode 1 or 2, wherein the resource pattern generation unit generates the resource pattern based on a priority of the capability information.

  (Mode 4) The scheduling apparatus according to any one of modes 1 to 3, wherein the priority order determination unit determines the priority order based on a predetermined evaluation function.

  (Mode 5) In the mode 4, the priority order determination unit determines the priority order based on the evaluation function weighted on at least one of the number of resources, the travel time, and the scheduled completion time. Scheduling device.

  (Mode 6) Any one of modes 1 to 5 wherein the priority order determination unit excludes the resource pattern that is the scheduled completion time from the priority determination target when the scheduled completion time is later than a predetermined time. The scheduling apparatus according to one.

(Mode 7) A resource location information acquisition unit that acquires location information of the resource is provided,
The scheduling apparatus according to any one of Embodiments 1 to 6, wherein the travel time estimation unit estimates the travel time based on the position information.

  (Mode 8) As in the scheduling system according to the second aspect.

  (Mode 9) As in the scheduling method according to the third aspect.

  (Mode 10) The scheduling method according to mode 9, including a step of estimating a scheduled completion time of the maintenance work based on the resource pattern.

  (Mode 11) The scheduling method according to mode 9 or 10, wherein, in the resource pattern generation step, the resource pattern is generated based on a priority of the capability information.

  (Mode 12) In the priority order determination step, the priority order is determined based on the evaluation function weighted on at least one of the number of resources, the travel time, and the scheduled completion time. The scheduling method according to any one of the above.

  (Mode 13) Any of modes 9 to 12, wherein, in the priority order determination step, when the scheduled completion time is later than a predetermined time, the resource pattern that is the scheduled completion time is excluded from the priority order determination target. The scheduling method according to one.

  (Aspect 14) The scheduling method according to any one of Aspects 9 to 13, further comprising the step of acquiring the position information of the resource, wherein the movement time is estimated based on the position information in the movement time estimation step.

  (Mode 15) As in the program according to the fourth aspect.

  (Mode 16) The program according to mode 15, which executes a process of estimating a scheduled completion time of maintenance work based on the resource pattern.

  (Mode 17) The program according to mode 15 or 16, wherein, in the resource pattern generation process, the resource pattern is generated based on the priority of the capability information.

  (Form 18) Forms 15 to 17 in which the priority order is determined based on the evaluation function weighted on at least one of the number of resources, the travel time, and the scheduled completion time in the priority order determination process. The program as described in any one of.

  (Mode 19) Any one of modes 15 to 18 in which, in the priority order determination process, when the scheduled completion time is later than a predetermined time, the resource pattern that is the scheduled completion time is excluded from the priority order determination target. The program described in 1.

  (Mode 20) The program according to any one of modes 15 to 19, wherein a process of acquiring the location information of the resource is executed, and the travel time is estimated based on the location information in the travel time estimation process.

  In addition, each disclosure of the cited patent document is incorporated herein by reference. Within the scope of the entire disclosure (including claims) of the present invention, the embodiments and examples can be changed and adjusted based on the basic technical concept. In addition, various combinations of various indication elements (including each element of each claim, each element of each embodiment or example, each element of each drawing, etc.) within the scope of the claims of the present invention, Selection is possible. That is, the present invention of course includes various variations and modifications that could be made by those skilled in the art according to the entire disclosure including the claims and the technical idea. In particular, with respect to the numerical ranges described in this document, any numerical value or small range included in the range should be construed as being specifically described even if there is no specific description.

DESCRIPTION OF SYMBOLS 1 Scheduling system 2,100 Scheduling apparatus 3 Maintenance object information database 4 Resource information database 5 Network 6 Maintenance object apparatus 7 User 8 Worker 9 Material warehouse 21 Communication part 22, 101 Maintenance requirement acquisition part 23,102 Resource capability information acquisition part 24 Resource position information acquisition unit 25, 103 Travel time estimation unit 26 Completion time estimation unit 27, 104 Resource pattern generation unit 28, 105 Priority order determination unit

According to a first aspect of the present invention, a maintenance requirement acquisition unit that acquires maintenance requirements of a maintenance target device, a resource capability information acquisition unit that acquires resource capability information including at least a worker or a material, Based on the travel time estimation unit that estimates the travel time of a resource, the maintenance requirement and the capability information, a resource pattern generation unit that generates a resource pattern including at least one resource, and based on the travel time, A priority order determining unit that determines the priority order of resource patterns; a completion time estimating unit that estimates a scheduled completion time of maintenance work based on a total time of the travel time and work time corresponding to the resource pattern; , wherein the working time, in accordance with the maintenance target apparatus, scheduling instrumentation to be determined for each operator to configure the resource pattern There is provided.

According to a second aspect of the present invention, a maintenance target information database that manages maintenance requirements, a resource information database that manages information about resources, including at least workers or materials, and a scheduling device that manages the resources, Including,
The scheduling device includes a maintenance requirement acquisition unit that acquires the maintenance requirement of a maintenance target device, a resource capability information acquisition unit that acquires capability information of the resource, a movement time estimation unit that estimates a movement time of the resource, A resource pattern generating unit that generates a resource pattern including at least one resource based on the maintenance requirement and the capability information; and a priority determining unit that determines a priority of the resource pattern based on the travel time; A completion time estimation unit that estimates a scheduled completion time of the maintenance work based on a total time of the travel time and the work time according to the resource pattern, and the work time is the maintenance target device. Accordingly, a scheduling system that is determined for each worker configuring the resource pattern is provided.

According to a third aspect of the present invention, a scheduling device acquires a maintenance requirement of a maintenance target device, a resource step of acquiring resource capability information including at least a worker or a material, A travel time estimation step for estimating a travel time, a resource pattern generation step for generating a resource pattern including at least one of the resources based on the maintenance requirement and the capability information, and the resource pattern based on the travel time a priority determination step of determining a priority, and the moving time corresponding to the resource pattern, based on the working time and the total time of viewing including the step of estimating the expected completion time of the maintenance work, and the working time is in accordance with the maintenance target apparatus, scheduling side which is determined for each worker constituting the resource pattern There is provided.
The method is associated with a specific machine, that is, a worker and a scheduling apparatus for resources including materials.

According to the fourth aspect of the present invention, a process for acquiring maintenance requirements of a maintenance target device, a resource process for acquiring resource capability information including at least a worker or a material, and estimating a movement time of the resource A resource pattern generation process for generating a resource pattern including at least one resource based on the maintenance requirement and the capability information, and a priority order of the resource pattern based on the travel time. A computer that controls the scheduling device includes: a priority order determination process to be determined; a process for estimating a scheduled completion time of maintenance work based on a total time of the travel time and the work time according to the resource pattern; is executed, the working time is determined according to the maintenance target apparatus, each worker constituting the resource pattern Program that is provided.
This program can be recorded on a computer-readable storage medium. The storage medium may be non-transient such as a semiconductor memory, a hard disk, a magnetic recording medium, an optical recording medium, or the like. The present invention can also be embodied as a computer program product.

According to a first aspect of the present invention, a maintenance requirement acquisition unit that acquires maintenance requirements of a maintenance target device, a resource capability information acquisition unit that acquires resource capability information including at least a worker or a material, A movement time estimation unit that estimates a movement time of a resource, a resource pattern generation unit that generates a resource pattern including the resource , including two or more workers , based on the maintenance requirement and the capability information; and the resource pattern Based on the total time of the travel time according to the maintenance time and the work time determined for each combination of workers constituting the resource pattern according to the maintenance target device, the estimated completion time of the maintenance work is estimated. A priority order for determining a priority order of the resource pattern based on the completion time estimated by the completion time estimation unit and the scheduled completion time estimated by the completion time estimation unit A determination unit, is Bei obtain scheduling apparatus, is provided.

According to a second aspect of the present invention, a maintenance target information database that manages maintenance requirements, a resource information database that manages information about resources, including at least workers or materials, and a scheduling device that manages the resources, Including,
The scheduling device includes a maintenance requirement acquisition unit that acquires the maintenance requirement of a maintenance target device, a resource capability information acquisition unit that acquires capability information of the resource, a movement time estimation unit that estimates a movement time of the resource, Based on the maintenance requirement and the capability information, a resource pattern generation unit that generates a resource pattern including the resource , including two or more workers, the travel time according to the resource pattern, and the maintenance target device Accordingly, a completion time estimation unit that estimates a scheduled completion time of maintenance work based on a total time of work hours determined for each combination of workers constituting the resource pattern, and the completion time estimation unit estimated based on the estimated completion time, obtain Preparations and a priority determination unit which determines the priority of the resource pattern schedule A ring system is provided.

According to a third aspect of the present invention, a scheduling device acquires a maintenance requirement of a maintenance target device, a resource step of acquiring resource capability information including at least a worker or a material, A travel time estimation step for estimating travel time, a resource pattern generation step for generating a resource pattern including the resource , including two or more workers , based on the maintenance requirement and the capability information, and according to the resource pattern Estimating the scheduled completion time of maintenance work based on the total time of the travel time and the work time determined for each combination of workers constituting the resource pattern according to the maintenance target device If, on the basis of the estimated completion time, including a priority determination step of determining a priority of the resource pattern scheduling A method is provided.
The method is associated with a specific machine, that is, a worker and a scheduling apparatus for resources including materials.

According to the fourth aspect of the present invention, a process for acquiring maintenance requirements of a maintenance target device, a resource process for acquiring resource capability information including at least a worker or a material, and estimating a movement time of the resource A travel time estimation process, a resource pattern generation process for generating a resource pattern including the resource , including two or more workers , based on the maintenance requirement and the capability information, and the travel time according to the resource pattern And a process of estimating a scheduled completion time of maintenance work based on a total time of work hours determined for each combination of workers constituting the resource pattern according to the maintenance target device, and the completion based on the scheduled time, computer for controlling the scheduling device, the priority determining process of determining the priority of the resource pattern A program to be executed by a computer is provided.
This program can be recorded on a computer-readable storage medium. The storage medium may be non-transient such as a semiconductor memory, a hard disk, a magnetic recording medium, an optical recording medium, or the like. The present invention can also be embodied as a computer program product.

Claims (10)

A maintenance requirement acquisition unit for acquiring maintenance requirements of the maintenance target device;
A resource capability information acquisition unit for acquiring resource capability information including at least a worker or a material;
A travel time estimation unit for estimating the travel time of the resource;
A resource pattern generation unit that generates a resource pattern including at least one of the resources based on the maintenance requirement and the capability information;
A priority determining unit that determines a priority of the resource pattern based on the travel time;
A scheduling apparatus comprising:   The scheduling apparatus according to claim 1, further comprising a completion time estimation unit that estimates a scheduled completion time of maintenance work based on the resource pattern.   The scheduling apparatus according to claim 1, wherein the resource pattern generation unit generates the resource pattern based on a priority of the capability information.   The scheduling apparatus according to any one of claims 1 to 3, wherein the priority order determination unit determines the priority order based on a predetermined evaluation function.   The scheduling apparatus according to claim 4, wherein the priority order determination unit determines the priority order based on at least the evaluation function weighted with respect to any information of the number of resources, the movement time, and the scheduled completion time. .   6. The priority order determination unit according to claim 1, wherein when the scheduled completion time is later than a predetermined time, the priority order determination unit excludes the resource pattern that is the scheduled completion time from the priority determination target. Scheduling device. A resource location information acquisition unit for acquiring location information of the resource;
The scheduling apparatus according to claim 1, wherein the moving time estimation unit estimates the moving time based on the position information. A maintenance target information database for managing maintenance requirements;
A resource information database for managing information about resources, including at least workers or materials;
A scheduling device for managing the resources,
The scheduling device includes:
A maintenance requirement acquisition unit for acquiring the maintenance requirement of the maintenance target device;
A resource capability information acquisition unit that acquires capability information of the resource;
A travel time estimation unit for estimating the travel time of the resource;
A resource pattern generation unit that generates a resource pattern including at least one of the resources based on the maintenance requirement and the capability information;
A priority determining unit that determines a priority of the resource pattern based on the travel time;
A scheduling system comprising: A process for obtaining maintenance requirements of the maintenance target device;
A resource process for acquiring resource capability information including at least a worker or a material; and
A travel time estimation step of estimating a travel time of the resource;
A resource pattern generation step of generating a resource pattern including at least one of the resources based on the maintenance requirement and the capability information;
A priority determining step of determining a priority of the resource pattern based on the travel time;
A scheduling method including: Processing to obtain maintenance requirements for the maintenance target device;
Resource processing to acquire resource capability information including at least workers or materials;
A travel time estimation process for estimating the travel time of the resource;
Resource pattern generation processing for generating a resource pattern including at least one of the resources based on the maintenance requirement and the capability information;
A priority determination process for determining a priority of the resource pattern based on the travel time;
That causes a computer that controls the scheduling apparatus to execute the program.

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