JP2002312550A - Method for assigning work to workers - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a method for assigning a work to workers work capable of assigning a new work to workers who can deal with the work, and more accurately notifying the workers of information related with the new work. SOLUTION: A management server 11 extracts workers who can deal with a new work from the scheduled start time, scheduled end time, and working position of a new work, and the work schedule, work records, and position of the workers and the working position of the work just prior to the new work. Then, the workers who can be deal with the new work are displayed on the display of a management computer 14, and the workers are assigned with the work by a work instructor. The management server 11 generates an electronic mail for notifying the workers of the new work, and transmits the electronic mail to a work terminal 12 to be used by the workers to when the new work is assigned.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a method of allocating work of a worker who works in a field and notifying the worker to whom the work is assigned of information on the work.

[0002]

2. Description of the Related Art With respect to a work performed by a worker in charge of repair or maintenance of a device by going to a work position where the device is installed, a work instructor assigns work to the worker in a management center. Conventionally, when a new work is requested, the work instructor has assigned the work of the worker in accordance with the work schedule set before the worker's departure. On the other hand, a notification of a new work to a worker is made verbally by the work instructor making a call to a mobile phone or the like used by the worker.

[0003]

However, when a new work is assigned, the work schedule may deviate from the actual work situation. Therefore, based on the work schedule set before the departure of the worker, In the work assignment of the worker in the first place, the work could not be properly assigned to the worker. Further, the grasp of the work position and the movement time is ambiguous, and a worker in charge of starting work at a work start time desired by the customer cannot be accurately assigned. Furthermore, it was not possible to accurately grasp the time required to move from the work position of the new work to the work position of the next work. Sometimes it was late. On the other hand, verbal notifications over the phone can be misleading,
Could not provide enough information.

[0004] The present invention has been made in view of the above problems, and an object of the present invention is to assign a task to a worker who can handle a new task and to provide the worker with information on the new task. It is an object of the present invention to provide a method of assigning work of a worker who can notify more accurately.

[0005]

In order to solve the above-mentioned problems, the invention according to claim 1 is directed to a plurality of workers in charge using a computer to go to a work position and perform work. A work assignment method for a worker who assigns at least one of them as a worker who performs work at the work position, wherein the computer stores information of each worker in a worker information storage unit, Accepting and storing the work identifier and work time of the work schedule of each worker in the schedule information storage unit, and accepting the work identifier and work time of the work performance of each worker when the work is completed. A step of storing in the work result information storage unit, a step of detecting the position of each worker in the position detecting means and storing the position in the worker information storage unit, Receiving the information and the work time that can specify the information, and storing the work time in the reception information storage unit, and from the clerk information stored in the clerk information storage unit, there is no other schedule in the work time of the new work. Extracting a worker in charge as a first candidate group; calculating a moving time from a position of each person in the first candidate group to a new work position; The gist of the present invention is to include a step of extracting a worker as a second candidate group and a step of outputting worker information of the second candidate group to an output unit.

Therefore, according to the first aspect of the present invention,
When allocating a new work, it is possible to exclude a worker who has another schedule in the work time of the new work.
Further, it is possible to exclude a worker who cannot be moved by the new work start time. For this reason, a worker in charge of the new work is extracted in advance, so that the new work can be easily assigned.

According to a second aspect of the present invention, in the method of allocating a worker according to the first aspect, the information capable of specifying the work position is a customer identifier, and a customer information storage unit is provided by the customer identifier. The point is to specify the work position from the position information of each customer stored in the.

Therefore, according to the second aspect of the present invention,
A new work position can be specified by customer information.
For this reason, for a customer whose location information has already been registered, a new work position can be easily specified using only the customer identifier.

The invention described in claim 3 is the first or second invention.
In the method for assigning a worker according to the first aspect of the present invention, the step of extracting the worker as the first candidate group is performed excluding the worker who is currently working.

Therefore, according to the third aspect of the present invention,
The worker who is currently working is excluded from the worker who is extracted as the first candidate group, and the worker who is uncertain whether it is possible to take charge of the new work is a candidate. Can be excluded from

According to a fourth aspect of the present invention, there is provided a method for assigning a worker according to any one of the first to third aspects,
For the workers in the second group of candidates who have another work schedule after the scheduled end time of the new work, the movement time from the new work position to the other scheduled work position is calculated. The gist of the present invention is that the method further includes the step of setting only the worker in charge who can move by the other scheduled work start time as the second candidate group.

Therefore, according to the invention described in claim 4,
In the case where a worker in the second candidate group who has another work schedule after the scheduled end time of the new work is not movable by another work start time, the worker in charge is Removed from the second candidate group. For this reason, it is possible to avoid in advance that a new work is assigned, so that the user cannot go to another scheduled work position on time.

According to a fifth aspect of the present invention, there is provided a method of assigning a worker according to any one of the first to fourth aspects,
The point is that the computer further includes a step of transmitting information on the new work to a terminal used by a worker in charge of the second candidate group.

Therefore, according to the fifth aspect of the present invention,
The worker in charge who has received the information on the new work can know that the new work may be assigned. Further, in response to this, it is possible to notify whether or not to accept the new work.

According to a sixth aspect of the present invention, in the method of assigning a worker according to the fifth aspect, the transmission of the information on the new work is performed by an electronic mail generated by the computer. I do.

Therefore, according to the invention described in claim 6,
Claim 5 by sending the generated e-mail.
The operation and effect of the above can be obtained. According to a seventh aspect of the present invention, in the method of assigning a worker according to any one of the first to sixth aspects, the computer is connected to a terminal used by a worker of the second candidate group, The point of the invention is that the method further includes the step of transmitting map information of the new work position.

Therefore, according to the seventh aspect of the present invention,
Workers can see the new work location on the map,
The trouble of separately searching for the location of the work position can be saved.

According to an eighth aspect of the present invention, there is provided a method for assigning a worker according to any one of the first to seventh aspects,
The point is that the computer further includes a step of transmitting a movement route from the position of the worker to a new work position to a terminal used by the worker of the second candidate group.

Therefore, according to the invention described in claim 8,
Since the worker is provided with the moving route to the new work position, the trouble of searching for the moving route separately can be saved.

According to a ninth aspect of the present invention, in the method for assigning a worker according to any one of the first to eighth aspects,
The summary further comprises the step of the computer reading information of the customer who has requested the new work from a customer information storage unit and transmitting the information to a terminal used by a worker in charge of the second candidate group. .

Therefore, according to the ninth aspect of the present invention,
By receiving the customer information on the new work, the worker can acquire information on the customer in advance, and can perform the new work based on this information.

According to a tenth aspect of the present invention, in the method of assigning a worker according to the ninth aspect, the customer information includes at least one of a maintenance contract status, a trouble history, a claim history, and a failure history. The gist is that one is included.

Therefore, according to the tenth aspect of the present invention, the customer information can be grasped in more detail based on the maintenance contract status, trouble history, complaint history or failure history, and new work can be performed.

The eleventh aspect of the present invention is the first aspect of the present invention.
0, the output means is a display unit of the computer, and a step of displaying a list of the work persons of the second candidate group on the display unit. The gist is that they have further prepared.

According to the eleventh aspect of the present invention, since a list of the workers in charge of the new work is displayed, the work instructor who instructs the work can easily refer to the display to see the display. Can be assigned to a worker.

According to a twelfth aspect of the present invention, in the method of allocating a worker according to the eleventh aspect, the step of displaying a list of the workers in the second candidate group on a display unit of the computer is provided. The gist is that the candidates are displayed in ascending order of travel time.

Therefore, according to the twelfth aspect of the present invention, the work instructor easily grasps a worker who has a shorter moving time among workers who can cope with a new work.
Workers can be assigned.

[0028] The invention described in claim 13 is the invention according to claims 1-1.
2. In the method for assigning a worker according to any one of 2), a step of displaying a map on a display unit of the computer; and a step of displaying the new work position on the map.
Displaying the position of the person in charge of the second candidate group on the map.

Therefore, according to the invention of claim 13, the work instructor can easily confirm the position of the worker in charge of the new work on the map and assign the worker. .

The invention according to claim 14 is the invention according to claims 1 to 1.
3. In the method for assigning a worker according to any one of (3) to (3), regarding the schedule of the staff of the second candidate group, a schedule before the new work schedule is added and a schedule after the new work schedule are added. The gist of the present invention is to further include a step of outputting in a comparable manner.

Therefore, according to the fourteenth aspect of the present invention, the work instructor can easily compare the case where a new work schedule is added and the case where a new work schedule is not added, for the worker in charge of the second candidate group. And a worker can be assigned based on this.

According to a fifteenth aspect of the present invention, in order to go to a work position and perform a work, at least one of a plurality of workers is used at the work position by using a computer. A method of allocating a worker as a task, wherein the computer stores information of each worker in a worker information storage unit, and accepts a work identifier and a work time of a work schedule of each worker. Storing the work identifier and the work time of the work result of each worker when the work is completed, and storing the work time in the work result information storage unit; and Detecting the position of each worker and storing it in the worker information storage unit, and accepting at least information and work time that can specify the work position for the new work request And storing the biasing information storage unit, from among the personnel information stored in the person-in-charge information storage unit,
Extracting, as a first candidate group, a worker who has no other schedule in the work time of the new work; and moving time from the position of each person in the first candidate group to the new work position. And extracting a worker who can move by the new work start time as a second candidate group;
Extracting a worker who has the shortest moving time from among the workers in the group of candidates, and deciding it as the person who performs the work, and outputting the decided worker information to the output means. The gist is to have

Therefore, according to the present invention, when assigning a new work, it is possible to exclude a worker who has another schedule in the work time of the new work. Further, it is possible to exclude a worker who cannot be moved by the new work start time. Further, since the worker in charge with the shortest moving time is assigned, efficient work assignment can be performed.

[0034]

FIG. 1 is a block diagram showing an embodiment of a work assignment system for a worker according to the present invention.
This will be described with reference to FIG.

As shown in FIG. 1, the management server 11 manages transmission and reception of various kinds of information such as e-mails for notifying new work as new work, and reading and writing of data stored in each storage unit. It has a computer 14. The management computer 14 is connected to a worker terminal 12 as a terminal used by the worker via the Internet I. The worker terminal 12 has an Internet connection function and a GPS (Globa) used by the worker.
l A portable terminal having a Positioning System function. The worker terminal 12 transmits / receives an e-mail or the like for notifying a new work to / from the management computer 14 via the Internet I. In addition, the GPS function of the operator
The latitude and longitude of the worker terminal 12 are acquired via the satellite S, and the acquired latitude and longitude are transmitted to the management server 11. Further, the management computer 14 is connected to the work reception terminal 13 via the network N. The network N is a dedicated line. The work reception terminal 13
The new work is received, and the received work information is transmitted to the management computer 14.

The management server 11 includes a management computer 14
It has. The management computer 14 is a CP (not shown).
U, ROM, RAM, etc., according to schedule information registration processing program, work result information reception processing program, work assignment processing program, latitude and longitude conversion program, position display processing program, route search program, work notification program and other various programs Execute various data processing. Incidentally, the schedule information registration processing program is a program for executing a series of processing operations for registering a work schedule of a worker. The work result information reception processing program is a program for executing a series of processing operations for receiving work result information of a worker from the worker terminal 12. The work assignment processing program is a program for executing a series of processing operations for assigning a new work to a worker. The latitude / longitude conversion program is a program for executing a series of processing operations for converting information such as address information that can be finally converted into latitude and longitude into latitude and longitude. The position display processing program is a program for executing a series of processing operations for displaying the work position or the position of the worker on the display unit of the management computer 14. The route search program is a program for performing a route search from a departure place to a destination and executing a series of processing operations for obtaining a travel route and travel time. The work notification program is a program for executing a series of processing operations for generating an e-mail notifying of a new work and transmitting the generated e-mail to the work staff terminal 12.

The display section of the management computer 14 displays various display screens such as a position display of the worker, a schedule display of the worker, and a display of customer information transmitted to the worker terminal 12. You. A map is displayed on the display screen for displaying the position of the worker, etc., and the management computer 14 stores a bitmap map file of the displayed map. The management computer 14 includes a reception information storage unit 15, a customer information storage unit 16,
The system includes a person in charge information storage unit 17, a notification information storage unit 18, a schedule information storage unit 19, and a work result information storage unit 20.

Next, the data structure of each of the storage units 15 to 20 will be described with reference to FIG. In the reception information storage unit 15, reception information of work requests from customers is stored for each reception number. The reception information stores a reception number, a model name, a customer code, and a failure state. The reception number is used as an identifier of the reception information. Work information on a new work is input from the work reception terminal 13 and the network N
Transmitted to the management server 11 via the
1 stores each item of the reception information in the reception information storage unit 15 based on the received work information.

The customer information storage section 16 stores customer information for each customer. The customer information includes customer code, customer name, latitude, longitude, address information, telephone number, main person in charge, extension phone, direct phone, maintenance contract status, trouble history, complaint history, and failure history. Note that the customer code is used as an identifier of the customer information, and corresponds to the customer code of the reception information. Further, the information on the latitude and longitude is converted into the latitude and longitude by executing a latitude and longitude conversion program. Here, the information on the latitude and longitude includes information on an address, a place of residence, a postal code, and the like that can be finally converted into latitude and longitude, or both the latitude and longitude itself. The operator who uses the work reception terminal 13 obtains address information when a work request is made from the customer by telephone or the like, when the customer is a new customer. The address information is input to the work reception terminal 13 and transmitted to the management server 11 via the network N. The management server 11 converts this into a latitude and longitude according to the latitude and longitude conversion program, and stores it in the customer information storage unit 16.

The person-in-charge information storage unit 17 has person-in-charge code, person-in-charge name, mobile phone number, E
-A mail address, latitude and longitude are stored for each person in charge. The E-Mail address is used to specify the destination when the work instructor sends an e-mail notifying of a new work from the management server 11. The person in charge code is used as an identifier of person in charge information. In addition, the latitude and longitude are the GPS values via the GPS satellite S.
The position detecting means obtains the latitude and longitude of the position of the worker terminal 12 at predetermined intervals (for example, once every five minutes). The acquired latitude and longitude are
The information is transmitted from the worker terminal 12 to the management server 11 and stored in the worker information storage unit 17.

The notification information storage section 18 stores notification information about an e-mail to be transmitted to the worker terminal 12 for each e-mail notifying a new work. The notification information stores a reception number, a person-in-charge code, an E-Mail address, and a notification content. The reception number is used as an identifier and corresponds to the reception number in the reception information.
The person in charge code corresponds to the person in charge code of the person in charge, and the E-Mail address is the E-Mail of the person in charge information.
Each corresponds to an il address. The notification content is generated and stored according to the work notification program.

The schedule information storage unit 19 stores schedule information for each work schedule. The schedule information includes the reception number,
The person in charge, the scheduled start date and time, the scheduled end date and time, and the travel time are stored. The reception number is used as an identifier and corresponds to the reception number in the reception information. The person in charge code corresponds to the person in charge code in the person in charge information. The registration of the schedule information on the new work in the schedule information storage unit 19 is performed according to the schedule information registration processing program.
That is, when work information on a new work is input from the work reception terminal 13 and transmitted to the management server 11 via the network N, the management server 11 determines the reception number, the schedule start based on the received work information. The date and time and the scheduled end time are stored in the customer information storage unit 16. On the other hand, the person-in-charge code and the travel time of the new work are obtained and stored according to a work assignment processing program described later.

The work result information storage unit 20 stores work result information for each work result. The work result information stores a reception number, a work staff code, a work start date and time, a work end date and time, and a travel time. The reception number is used as an identifier and corresponds to the reception number in the reception information. The worker code corresponds to the worker code in the worker information. The work result information storage unit 20 stores work result information input from the worker terminal 12 according to the work result information reception processing program. Specifically, first, an input instruction for each item of the work result information storage unit 20 is displayed on the display screen of the worker terminal 12. When an input is made in response to this, the worker terminal 12 transmits the work result information to the management server 11, and the management server 11 stores the work result information in the work result information storage unit 20.

Next, a display screen displayed on the display unit of the management computer 14 will be described with reference to FIGS. A series of processing operations corresponding to each display screen is performed according to a work assignment processing program.

As shown in FIG. 3, on the display screen 30, a position display map 31 as a map is displayed. On the position display map 31, a customer position display 32 and a worker position display 33 are displayed. Customer location display 32
Indicates a customer position as a work position. The worker position display 33 indicates the position of the worker. Further, in the customer position display 32, characters “reception number” indicating the reception number and the reception number are displayed. In the worker position display 33, "person in charge" indicating the position of the worker is displayed.
And the person in charge code are displayed. In addition,
The customer position display 32 is displayed in red, and the worker position display 33 is displayed in yellow. On the right side of the position display map 31, an operation unit for assigning work to the worker is displayed, and an additional work display 34 and a scheduled work display button 3 are displayed.
5, reception number display section 36, available staff member display button 3
7, a movement time display button 38, a worker display section 39, and a notification button 40 are displayed.

The additional work display 34 blinks when schedule information is added to the schedule information storage unit 19 for a new work and no work is assigned. Scheduled work display button 3
5 is clicked when displaying the display screen 50 of FIG. 4 showing the work schedule of the added new work. The reception number display unit 36 displays the reception number specified on the display screen 50. The available staff member display button 37 is clicked when the worker staff position display 33 is displayed for the worker who can deal with the work schedule of the reception number displayed on the reception number display part 36. The moving time display button 38 is clicked when displaying the display screen 53 of FIG. 5 showing the moving time of each worker in relation to the work schedule of the reception number displayed on the reception number display section 36. In the worker display section 39, the worker code of the worker selected by the processing described later is displayed. The notification button 40 is clicked when notifying a new worker to the worker displayed on the worker display section 39 about the work schedule of the reception number displayed on the reception number display section 36.

Next, a method of displaying the position display map 31 will be described. A map is displayed on the position display map 31 by a bitmap format map file stored in the management computer 14 in advance. On the position display map 31, the customer position display 3 is displayed in accordance with the position display treatment program.
2 or the worker position display 33 is displayed. These positions on the position display map 31 indicate the latitude and longitude stored in each storage unit and (x, y) information indicating which point (coordinate) the position is in the bitmap map file. It is obtained by converting to As for the position of the customer, (x, y) information is obtained from the latitude and longitude stored in the customer information storage unit 16, and the customer position display 32 is displayed. For the location of the worker,
The (x, y) information is obtained from the latitude and longitude stored in the clerk information storage unit 17, and a worker clerk position display 33 is displayed. In addition, when the available staff member display button 37 is clicked while the reception number is displayed on the reception number display section 36, a worker who can deal with a new work is selected by a process (described later) shown in FIG. Is extracted. Then, by the latitude and longitude of the person in charge, (x,
y) Information is requested and the worker position display 33 is displayed. The reception number stored in the schedule information storage unit 19 is displayed as the reception number on the customer position display 32, and the reception code stored in the person information storage unit 17 is displayed as the person code on the worker position display 33. The person in charge code is displayed.

When the scheduled work display button 35 is clicked, a new window is generated and the display screen 50 shown in FIG. 4 is displayed. The display screen 50 displays the newly added work to which no work is assigned.

As shown in FIG. 4, a table 51 is displayed on the display screen 50 for work schedules of work to which no work is assigned, and the table 51 includes a reception number, a scheduled start time, and a scheduled end time. , Model name and failure status are displayed. Here, one work schedule is displayed, and the reception number is “121” and the schedule start time is “15: 3”.
0, the scheduled end time is “16:00”, the model name is “AB01”, and the failure status is “not activated”. The display of the reception number on the table 51 is link information (reception number display 52).
Here, by clicking the reception number display 52,
A work schedule for performing a work instruction is selected, the window displaying the display screen 50 is closed, and the reception number of the selected operation is displayed on the reception number display unit 36 of FIG. here,
By clicking the reception number display 52 displaying “121”, a work schedule with the reception number “121” is selected, and “121” is displayed as the reception number on the reception number display section 36 in FIG. You.

Next, the display method of Table 51 will be described. As the reception number on the table 51, the schedule information storage unit 19
Reception number is displayed. As the schedule start time, a schedule start time derived from the schedule start date and time for the corresponding reception number in the schedule information storage unit 19 is displayed. As the scheduled end time, a scheduled start time derived from the scheduled end date and time for the corresponding reception number in the scheduled information storage unit 19 is displayed. The same item in the reception information storage unit 15 is displayed as the model name or the failure status.

In the display screen 30 shown in FIG. 3, when the receptionist number is displayed on the reception number display section 36 and the corresponding person display button 37 is clicked, a work that can correspond to the work schedule of the reception number is clicked. For the person in charge, a worker position display 33 is displayed on the position display map 31. The extraction of the worker who can respond is performed according to FIG. For example, when "121" is displayed on the reception number display section 36 and the corresponding person display button 37 is clicked, the position of the worker who can handle the work of the reception number "121" is displayed. The display 33 is displayed on the position display map 31. Here, it is assumed that “person in charge 1” and “person in charge 2” are displayed. Here, when the moving time display button 38 is clicked, a new window is generated and the display screen 53 shown in FIG. 5 is displayed.

As shown in FIG. 5, a display screen 53 shows a moving time of the worker in charge of the work of the reception number displayed on the reception number display section 36 of FIG.
4 is displayed. The table 54 displays a person-in-charge code, person-in-charge, travel time (1), travel time (2), and total travel time. Here, the reception number is “121”
As the worker in charge who can deal with the work, the travel time between the worker having the worker code “1” and the worker having the worker code “2” is displayed. The moving time (1) indicates the moving time from each movement start position to the work position for the work of the reception number displayed on the reception number display unit 36. Here, as the respective movement start positions, either the position of the worker or the work position of the work immediately before the work of the reception number displayed on the reception number display unit 36 is performed by the processing described later shown in FIG. Is selected.
The moving time (2) indicates the moving time from the work position of the work of the reception number displayed on the reception number display unit 36 to the work position of the next work. If there is no next operation, the travel time (2) is displayed as “0 minutes”. The total travel time indicates the sum of the travel time (1) and the travel time (2).
It should be noted that on the table 54, a moving time (1) sort button 55, a moving time (2) sort button 56, and a total moving time sort button 57 are displayed as operation units. Table 5
No. 4 is displayed as an initial display in ascending order of the moving time (1). Here, the moving time (2) sort button 56
If you click, the travel time (2) is displayed in ascending order. Clicking the total travel time sort button 57
The total travel time is displayed in ascending order. Further, when the moving time (1) sort button 55 is clicked, the moving time (1) is displayed in ascending order. Here, for example, for a worker whose worker code is “1”, the worker code is “1”, the worker name is “○”, the travel time (1) is “30 minutes”, and the travel time is “30 minutes” is displayed as (2), and “60 minutes” is displayed as the total travel time. The display of the person in charge code on the table 51 is link information (person in charge code display 58). Here, by clicking the staff code display 58, the worker is selected, a new window is generated, and the display screen 60 shown in FIG. 6 is displayed, and the work schedule for the selected worker is set. Is displayed. Here, for example, when the staff code display 58 displayed as “1” is clicked, the staff code becomes “1”.
Is selected, and the work schedule for the worker whose clerk code is "1" is displayed.

Next, the display method of the table 54 will be described. As the person in charge on the table 54, the person in charge code of the person in charge information storage unit 17 is displayed.
The name of the person in charge in the person in charge information storage unit 17 is displayed. on the other hand,
As for the travel time (1), the travel time from the respective travel start position to the work position of the work of the reception number displayed on the reception number display unit 36 is obtained and displayed according to the route search program. Either the position of the worker or the work position for the work immediately before the new work is selected as each movement start position in accordance with the process described later shown in FIG. The position of the worker corresponding to the movement start position is specified by the latitude and longitude of the worker information storage unit 17, and the work position is specified by the latitude and longitude of the customer information storage unit 16. For the travel time (2), the reception number display unit 36 according to the route search program
Is obtained from the work position of the work of the reception number displayed in the step (a) to the work position of the next work, and is displayed. The work position is specified by the latitude and longitude of the customer information storage unit 16. In addition, the total of the travel time (1) and the travel time (2) is displayed as the total travel time.

As shown in FIG. 6, on the display screen 60, a worker code 61, a worker name 62, a schedule before change 63, a schedule after change 64, a schedule details after change 65, a confirm button 74, and a cancel button are displayed. Buttons 75 are displayed respectively. Here, since "1" is selected in the staff code display 58 shown in FIG. 5, the work schedule of the worker whose staff code is "1" is displayed. Here, “1” is displayed as the worker code 61, and “○○○” is displayed as the worker name 62.

The pre-change schedule 63 displays the work schedule and work results for the pre-change schedule. The scheduled work time display 67 and the planned movement time display 66 are displayed for the work schedule, and the actual work time display 69 and the actual movement time display 68 are displayed for the work result. When the work is not completed, only the planned work time display 67 and the planned movement time display 66 are displayed, and when the work is completed, the actual work time display 69 and the actual movement time display 68 are displayed. These times are displayed in units of 15 minutes by truncation. The scheduled work time display 67 and the actual work time display 69 display a reception number, and the planned move time display 66 and the actual move time display 68 display "Move". Here, the work schedules for the reception numbers “101” and “102” are displayed, and the actual work time display 69 and the actual movement time display 68 for the reception number “101” are displayed as the work results. Here, for the work with the reception number “102”, the work start time is displayed as “18:15”, the work end time is displayed as “19:45”, and the movement time is “1”.
7:15 "to" 18:15 ".

The post-change schedule 64 displays the work schedule and work results for the post-change schedule. The scheduled work time display 71 and the planned travel time display 70 are displayed for the work schedule, and the actual work time display 73 and the actual move time display 72 are displayed for the work results. When the work is not completed, only the planned work time display 71 and the planned movement time display 70 are displayed, and when the work is completed, the actual work time display 73 and the actual movement time display 72 are displayed. These times are displayed in units of 15 minutes by truncation. The scheduled work time display 71 and the actual work time display 73 display a reception number, and the planned move time display 70 and the actual move time display 72 display "move". Here, work schedules for the reception numbers “101”, “102”, and “121” are displayed, and the work result is the reception number “10”.
The actual work time display 73 and the actual movement time display 72 for “1” are displayed. Here, the reception number "12
For the operation of “1”, the operation start time is “15: 3”.
0, the work end time is displayed as "17:00", and the travel time is displayed as "15:00" to "15:30". For the work with the reception number "102", the work start time is displayed as "18:15", the work end time is displayed as "19:45", and the travel time is from "17:45" to "18:15". It is displayed as up to.

In the post-change schedule detail display 65, the work schedule and the work results of the post-change schedule are displayed in characters. Schedule details display after change 6
5 shows a reception number, a scheduled start time, a scheduled end time, a scheduled travel time, an actual start time, an actual end time, and an actual travel time. Here, the reception number “1” added this time
For the work of “21:”, the scheduled work time is “15:
30, "17:00" as the scheduled end time, and "30 minutes" as the scheduled travel time. For the work with the reception number “102”, the scheduled work time is “18:20”, the scheduled end time is “19:50”, and the planned travel time is “30 minutes”.
Are displayed respectively. Here, when the confirm button 74 is clicked, the work schedule to which the new work is added is confirmed, the display screen 60 is closed, and the confirmed worker code is displayed on the worker display section 39 shown in FIG. here,
Addition of the work with the reception number "121" for the worker with the person in charge code "1" and the reception number "102"
The change of the travel time for the work is determined, and “1” is displayed on the worker display section 39 shown in FIG. on the other hand,
When the cancel button 75 is clicked, the work schedule to which the new work has been added is not fixed, and the display screen 60 is closed.

Next, a method of displaying the display screen 60 will be described. The operator code 61 is displayed by taking over the selected operator code. The worker name 62 is
The name of the person in charge in the person in charge information storage unit 17 is extracted by the person in charge code and displayed.

For the pre-change schedule 63, the work schedule is displayed based on the schedule information stored in the schedule information storage unit 19, and the work result is based on the work result information stored in the work result information storage unit 20. Display original. As for the display of the work schedule, the schedule information of the worker in charge displayed by the staff code is extracted from the schedule information storage unit 19, and the work schedule of the date to be displayed is specified by the schedule start date and time. Here, the scheduled start date and time, the scheduled end date and time, and the travel time in the schedule information storage unit 19 are stored in units of minutes, and are truncated in units of 15 minutes.
Display is made in units of 15 minutes. The display position of the scheduled work time display 67 is determined by the scheduled start date and time and the scheduled end date and time. The display position of the scheduled movement time display 66 is determined by specifying the movement start time and the movement end time based on the scheduled start date and time and the movement time. As for the display of the work result, the work result information of the worker in charge displayed by the person in charge code is extracted from the work result information storage unit 20, and the work result of the date to be displayed is specified by the work start date and time. Here, the work start date and time, the work end date and time, and the travel time in the work result information storage unit 20 are stored in units of minutes.
Display is performed in 5 minute units. The display position of the actual work time display 69 is determined by the work start date and time and the work end date and time.
The display position of the actual movement time display 68 is determined by specifying the movement start time and the movement end time based on the work start date and time and the movement time.

For the post-change schedule 64, the work schedule is the schedule information stored in the schedule information storage unit 19;
In addition, the operation result is displayed based on the traveling time obtained according to the route search program, and the operation result is displayed based on the operation result information stored in the operation result information storage unit 20. As for the display of the work schedule, the schedule information of the worker in charge displayed by the staff code is extracted from the schedule information storage unit 19, and the work schedule of the date to be displayed is specified by the schedule start date and time. Here, the scheduled start date and time, the scheduled end date and time, and the travel time in the schedule information storage unit 19 are stored in units of minutes, and are truncated in units of 15 minutes.
Display is made in units of 15 minutes. The display position of the scheduled work time display 71 is determined by the scheduled start date and time and the scheduled end date and time. The method of specifying the movement start time and the movement end time for determining the display position of the estimated movement time display 70 is such that the display position is specified by a new work, a work following the new work, or another work. different. For new work,
The movement start time and the movement end time are specified according to the route search program. Regarding the work next to the new work, the movement start time and the movement end time are specified according to the route search program regardless of the movement time of the schedule information storage unit 19. For other operations, the movement start time and the movement end time are specified based on the schedule start date and time and the movement time in the schedule information storage unit 19. As for the display of the work result, the work result information of the worker in charge displayed by the person in charge code is extracted from the work result information storage unit 20, and the work result of the date to be displayed is specified by the work start date and time.
Here, the work start date and time, the work end date and time, and the travel time in the work result information storage unit 20 are stored in units of minutes, and are displayed in units of 15 minutes by truncating in units of 15 minutes. The display position of the actual work time display 73 is
It is determined based on the work start date and time and the work end date and time. The display position of the actual movement time display 72 is determined by the operation result information storage unit 20.
The movement start time and the movement end time are determined by specifying the work start date and time and the movement time.

The post-change schedule details display 65 displays time or time in minutes based on the information stored in the schedule information storage unit 19 or the work result information storage unit 20 or the travel time obtained according to the route search program. Is displayed. The schedule start time and the schedule end time are displayed based on the schedule start date and time or the schedule end date and time stored in the schedule information storage unit 19. Regarding the estimated travel time, the method of specifying the travel time to be displayed differs depending on the new work, the work next to the new work, or other work. For new work, the travel time is specified and displayed according to the route search program. Regarding the work following the new work, the travel time is specified and displayed according to the route search program, regardless of the travel time in the schedule information storage unit 19. For other operations, the moving time of the schedule information storage unit 19 is displayed. Actual start time, actual end time and actual travel time are
It is displayed based on the scheduled start date and time, scheduled end date and time, and travel time stored in the work result information storage unit 20.

On the other hand, on the display screen 30 shown in FIG.
When the worker's position display 33 is clicked while the reception number is displayed on the reception number display section 36, the same applies to FIG.
Is displayed on the display screen 60 shown in FIG. For example, when the worker position display 33 displayed as "person 1" is clicked, the display screen 60 is similarly displayed for the worker whose person code is "1". Here, by clicking the confirm button 74, the work schedule to which the new work has been added is confirmed.

Next, on the display screen 30 shown in FIG.
When the notification button 40 is clicked in a state where the reception number is displayed on the reception number display section 36 and the worker code is displayed on the worker display section 39, a display screen 80 shown in FIG. 7 is displayed. You.

As shown in FIG. 7, on the display screen 80, the person in charge code 8 of the worker in charge of the e-mail destination is displayed.
1, a worker name 82, an e-mail description 83, a send button 84, and an edit button 85 are displayed. Here, as the transmission destination, “1” is set as the person in charge code 81.
However, “○ field ○ husband” is displayed as the worker name 82 respectively. Also, as the contents 83 described in the e-mail, information on the work with the reception number “121”, information on the customer who has requested the work, and the method of moving to the next work position (reception number “102”) are displayed. ing. Here, when the transmission button 84 is clicked, the management server 11
Generates an e-mail based on the description content of the displayed e-mail, and transmits the generated e-mail to the worker terminal 12 used by the worker designated as the destination person in charge. On the other hand, when the edit button 85 is clicked, the contents 83 described in the e-mail become editable, and the work instructor can change, add, or delete the contents. After editing, by clicking the send button 84, the management server 11 causes the management server 11 to
An e-mail is generated based on the contents of the displayed e-mail, and the generated e-mail is transmitted to the worker terminal 12 used by the worker.

Next, a method of displaying the display screen 80 will be described. The clerk code 81 takes over and displays the selected clerk code. The work clerk name 82 extracts and displays the clerk name in the clerk information storage unit 17 using the clerk code. With regard to the contents 83 described in the e-mail, the reception number is displayed by taking over the selected reception number, and the scheduled start time and the scheduled end time are edited based on the scheduled start date and time and the scheduled end date and time in the schedule information storage unit 19. To display. The customer name, address, telephone number, main person in charge, extension phone, direct telephone, maintenance contract presence / absence, failure history, trouble history and complaint history are obtained by searching the reception information storage unit 15 using the reception number to obtain the customer code. The customer information storage unit 16 is searched by the code, the corresponding item is extracted, edited, and displayed. The model name and the failure status are searched in the reception information storage unit 15 according to the reception number, and the corresponding items are extracted and displayed. As for the route and timetable, a route and timetable for moving from the movement start position to the new work position are obtained and displayed according to the route search program.
As the movement start position, either the position of the worker or the work position of the work immediately before the new work is selected in accordance with the processing described later shown in FIG. The position of the worker is specified by the latitude and longitude of the worker information storage unit 17, and the work position is specified by the latitude and longitude of the customer information storage unit 16. Regarding the method of moving to the next work position, first, the work next to the new work is specified by the work start date and time in the schedule information storage unit 19. Next, the customer information is retrieved by searching the reception information storage unit 15 using the reception number of the identified work, and the latitude and longitude are extracted by searching the customer information storage unit 16 using the customer code. Also, for the latitude and longitude of the new work, the person in charge information storage unit 1
Extract from 7. Then, a route and a timetable are obtained and displayed according to the route search program based on the latitude and longitude of the work position of the new work and the latitude and longitude of the work position of the next work. The contents of the e-mail contents 83 are the notification contents, such as the reception number,
The notification information is stored in the notification information storage unit 18 together with the mail address. Editing the notification content when the edit button 85 is clicked is performed by updating the notification content stored in the notification information storage unit 18. When the transmission button 84 is clicked, the contents of the notification stored in the notification information storage unit 18 are described in an e-mail, and the management server 11
2 is sent.

When the worker terminal 12 receives the e-mail notifying of the new work and displays the contents of the received e-mail, the contents 83 described in the e-mail shown in FIG. 7 are displayed. The e-mail has a display (not shown) linked to the URL of the Web site provided by the management server 11, and the management server 11 can be accessed by this URL. Here, by specifying the reception number, the map information is transmitted from the management server 11 to the worker terminal 12, and a map showing the movement route to each work position is displayed on the display unit of the worker terminal 12. You.

Next, the operation of the work allocating system for workers in the above-described manner will be described. The customer's work request is input by the operator at the work reception terminal 13 and transmitted to the management server 11 via the network N. The management server 11 stores the schedule information in the schedule information storage unit 19 based on the received work request information. Management server 1
1 displays each of the display screens described above on the display unit of the management computer 14, and selects and displays, as a candidate, a worker in charge of a new task by a process described later. Then, in the management center, the work instructor operates according to each display screen, selects a worker in charge from the candidates, and allocates the work. The management server 11 includes a worker terminal 12 used by the worker assigned to the work.
Send an e-mail notifying you of new work.

Next, a description will be given of the operation of the process of selecting a person who can work on a new job as a candidate. As shown in FIG. 8, the management server 11 first determines whether or not the schedule of the worker is vacant at the scheduled work time of the new work, and determines the clerk code of the worker having the vacant schedule. Extract. In particular,
The schedule information storage unit 19 is searched to determine whether schedule information corresponding to {(schedule start time of new work <schedule end time) and (schedule start time <schedule end time of new work)} is present. Find out. Then, the worker code of the worker who has no corresponding work schedule is extracted from the worker code of all the workers (S801).
Here, the scheduled start time or scheduled end time is the scheduled start time or scheduled end time of the scheduled start date or scheduled end date and time that is derived from the scheduled start date or scheduled end date and time. .

FIG. 9A is an explanatory diagram of schedule information corresponding to {(scheduled start time of new work <scheduled end time) and (scheduled start time <scheduled end time of new work)}. . In FIG. 9A, work schedules are shown in chronological order,
Let N be the new work. Note that the current time is represented by T.
｛(Scheduled start time of new work (Ns) <Scheduled end time (Ae, Be, Ce, De)) and (Scheduled start time (A
(s, Bs, Cs, Ds) <new work scheduled end time (Ne))} The work schedules A, B, C, and D shown in FIG.

If there is schedule information corresponding to {(scheduled start time of new work <scheduled end time) and (scheduled start time <scheduled end time of new work)}, the corresponding person in charge code For the worker in charge, it is determined that the scheduled work time is not available (NO in S801), and the process ends. On the other hand, if there is no corresponding schedule information,
For the worker in charge of the corresponding worker code, it is determined that the scheduled work time is vacant (YES in S801). However, it is determined that there is no vacant work schedule for the worker who is currently working.

FIG. 9B is an explanatory diagram for determining whether or not the worker is currently working. It is assumed that the target of the determination as to whether or not the user is currently working is a work schedule in which (scheduled start time ≦ current time: T). Such work includes (E) that is (scheduled end time ≦ current time: T) and (F) that is (scheduled end time> current time: T). Here, the scheduled end time Ee of E corresponds to (scheduled end time ≦ current time: T), and the scheduled end time Fe of F corresponds to (scheduled end time> current time: T).
T). In each of these cases, it is determined whether the work has been completed based on whether the corresponding work result information exists in the work result information storage unit 20. If the corresponding work record information exists, it is determined that the work schedule has been completed, and if not, it is determined that the work schedule is under work. In addition, there may be a case where both (scheduled end time ≦ current time: T) and (scheduled end time> current time: T) exist for the same worker (G1 and G2). ),
For the latest scheduled start time (G2), it is determined whether the corresponding work result information exists.

The following processing is performed for each worker who is determined to be vacant in the scheduled work time. Then, for the worker in charge who is determined that the scheduled work time is vacant, the travel time of the new work to the work position is obtained according to the route search program (S8).
02). In the calculation of the movement time here, in order to arrive at the work position of the new work at the scheduled start time, the movement start time at which the movement should be started from each position is obtained.

The calculation of the travel time can be performed by (a. When there is no work scheduled before the new work) and (b. When the work is scheduled before the new work and the work immediately before the new work is completed. ), (C. There is a work schedule before the new work,
And when the work just before the new work is not finished)
Is divided into cases.

FIG. 9C is an explanatory diagram of the judgment of these cases. The target of the determination of these cases is a work schedule in which (scheduled end time ≦ work start time of a new work). Such work includes (H) that is (scheduled start time ≦ current time: T) and (I) that is (scheduled start time> current time: T). Here, the scheduled end times He and Ie of H and I correspond to (scheduled end time ≦ work start time of new work). Further, the scheduled start time Hs of H corresponds to (scheduled start time ≦ current time: T), and the scheduled start time Is of I corresponds to (scheduled start time> current time: T). Also, there may be a plurality of work schedules (scheduled end time ≦ work start time of new work) for the same worker (J1 and J2). In such a case, the work with the latest scheduled start time (J2) corresponds to the work immediately before the new work. Then, it is determined whether the work immediately before the new work corresponds to (scheduled start time ≦ current time: T) or (scheduled start time> current time: T).

(A. When there is no work scheduled before the new work) or (b. When there is a work scheduled before the new work and the work immediately before the new work is completed) Calculates the moving time from the position of the worker to the working position of the new work as the moving time of the new work to the working position. Then, a movement start time at which the movement should be started from the position of the worker is obtained. On the other hand, (c. When a work is scheduled to be performed before a new work and the work immediately before the new work is not completed), a new work is set as a moving time to the work position of the new work. Is calculated from the work position of the work immediately before to the work position of the new work. Then, a movement start time at which the movement should be started from the work position of the work immediately before the new work is obtained.

Here, the position of the worker is a position specified by the latitude and longitude of the worker information storage unit 17, and is obtained by searching the worker information storage unit 17 by the worker code. On the other hand, the work position of the immediately preceding work refers to a position specified by the latitude and longitude in the customer information storage unit 16 for the customer corresponding to the immediately preceding work. On the other hand, the work position of the new work refers to a position specified by the latitude and longitude in the customer information storage unit 16 for the customer corresponding to the new work. The latitude and longitude of the work position of the last work and the work position of the new work are
The corresponding work schedule is obtained by searching the reception information storage unit 15 by the reception number to extract the customer code, and searching the customer information storage unit 16 by the customer code.

Next, it is determined whether a new work can be moved to the work position (S803). The determination as to whether or not the movement is possible is made based on whether or not the movement start possible time at which the corresponding worker can start the movement is before the movement start time obtained according to the route search program. The possible movement start time is (a. When there is no work scheduled before the new work) or (b. When the work is scheduled to be performed before the new work and the work immediately before the new work is completed. The case) is the current time. Also, (c.
(In the case where there is a work schedule and the work immediately before the new work is not completed), the movement start possible time is the scheduled end time of the work immediately before the new work. here,
If the movement start possible time is before the movement start time, it is determined that the movement is possible. If the movement start possible time is later than the movement start time, it is determined that the movement is impossible. Here, when it is determined that the new work can be moved to the work position, the worker belongs to the first candidate group.

If it is possible to move (YE in S803)
S), it is determined whether there is a next work schedule (S8).
04). Here, the next work schedule refers to another work schedule scheduled to be performed next to the new work. On the other hand, if it is not possible to move (NO in S803), the process ends.

The determination as to whether or not there is the next work is made by checking whether or not the person in charge has a work plan after the new work. More specifically, the schedule information storage unit 19 is searched by the person in charge code, and it is determined based on whether or not there is a work schedule with the person in charge code (new scheduled work end time ≦ scheduled start time). If there is a work schedule for the person in charge code (scheduled end time of new work ≤ scheduled start time),
Judge that there is the next work. On the other hand, if there is no work schedule that is (new work scheduled end time ≦ scheduled start time) for the person in charge, it is determined that there is no next work.

When there is the next operation (YE in S804)
S) According to the route search program, the travel time to the next work position is obtained. Specifically, first, a search is performed in the schedule information storage unit 19 by the corresponding person in charge code,
Of the work schedules (scheduled end time of new work ≦ scheduled start time), the one with the earliest scheduled start time is specified as the work schedule immediately after the new work. Then, the movement time from the work position of the new work to the work position of the next work is obtained. In the calculation of the movement time here, a movement start time at which a new work position should be departed from is reached in order to arrive at the next work position at the scheduled start time. (S805).

Next, it is determined whether the next work can be moved to the work position (S806). The determination as to whether movement is possible is made based on whether the scheduled end time of the new work is before the movement start time obtained according to the route search program. Here, when the scheduled end time of the new work is before the movement start time, it is determined that the movement is possible. When the scheduled end time of the new work is later than the movement start time, the movement is impossible. Judge.

If it is possible to move (YE in S806)
S), it is assumed that the worker in charge is available, and FIG.
Is displayed on the position display map 31 shown in (2) (S807).
The process ends. On the other hand, when it is not possible to move (S806)
And NO), and the process ends. Further, when there is no work schedule next to the new work (NO in S804), the worker position display 33 for the corresponding worker is displayed in the same manner as in the case where it is possible to move to the work position of the next work. Is displayed (S807), and the process ends.

Here, when there is no work scheduled next to the new work, or when it is possible to move to the work position of the work following the new work, the worker position display 33 is displayed. However, in this case, the worker belongs to the second candidate group. Then, it is determined that the second candidate group can cope with the new work. In addition, the worker in charge belonging to the second candidate group is displayed on the display screen 53 shown in FIG.

According to the above embodiment, the following effects can be obtained.・ The workers who can handle the new work are extracted as candidates, and the work instructor selects the worker who can handle the work, so that the work can be performed to the worker who can handle the new work. Can be instructed. Accordingly, it is possible to prevent the start time of the work from being delayed by instructing another worker, even though there is a worker who can respond to the time desired by the customer.

On the position display map 31 displayed on the display unit of the management computer 14, a customer position display 32 indicating the work position and a worker position display 33 indicating the position of a worker capable of responding to a new work. Is displayed.
With this, the work instructor knows the work position and the position of the worker, and assigns a worker who can move to the work position in a short time to a worker who can respond to a new work. Can give instructions on new work.

By displaying the table 54 as a list of workers who can respond to the new work, the work instructor can easily move the workers who can move to the work position of the new work on the list. You can check.

By displaying the table 54 as a list of workers in charge of the new work in the order of the moving time, the work instructor can move the new work to the work position in a short time. You can select the person in charge and instruct the work.

By displaying the pre-change schedule 63, the post-change schedule 64, and the post-change schedule detail display 65 on one screen for the workers in charge of the new work, the work instructor can execute the new work. By comparing the schedule before the addition and the schedule after the addition, the work schedule of the worker can be grasped. Thereby, the worker can more appropriately assign the work to the worker.

From the management server 11 to the worker terminal 1
By transmitting an e-mail notifying the new work to the second and pre-determining and automatically generating items to be described in the contents of the e-mail, necessary information can be promptly and promptly notified to the worker in charge.

By automatically generating an e-mail for notifying a new work and making it editable, even if there is more necessary information, the worker can be notified on the same e-mail.

From the management server 11 to the worker terminal 1
By displaying the moving route to the work position of the new work on the e-mail notifying the new work to be transmitted to 2, the worker can obtain the moving route to the work position of the new work. For this reason, the worker can save the trouble of separately searching for the movement route to the work position of the new work.

From the management server 11 to the worker terminal 1
By displaying the customer information on the new work on the e-mail notifying the new work to be transmitted to 2, the worker can obtain detailed information on the customer regarding the new work. Therefore, the worker does not need to separately inquire the management server about the customer information. In addition, appropriate services can be provided to each customer using the customer information.

From the management server 11 to the worker terminal 1
By displaying the movement route from the work position of the new work to the work position of the next work on the e-mail notifying the new work to be sent to the second work, the worker in charge of the work next to the new work is displayed. When moving to the work position, there is no need to separately search a movement route.

From the management server 11 to the worker terminal 1
The worker on the e-mail notifying the new work to be transmitted to the worker 2 can refer to the worker's terminal 12 indicating the moving route. This eliminates the need for the worker to separately search the travel route.

The above embodiment may be modified as follows. In the above embodiment, the GPS function of the worker terminal 12 was used to obtain the latitude and longitude of the worker's position.
A function of acquiring the latitude and longitude of the position of the HS base station may be used. In this case, the latitude and longitude of the position of the base station communicating with the worker terminal 12 are set as the latitude and longitude of the approximate position of the worker.

In the above-described embodiment, the worker terminal 12 is a portable terminal having a position detecting function such as a GPS and an Internet connection function.
And the like, and a mobile terminal such as a mobile phone, a PHS or a mobile terminal having an Internet connection function may be separately possessed. Further, the worker has a PHS having a function of acquiring the latitude and longitude of the position of the base station to communicate with and a mobile terminal such as a mobile phone, a PHS or a mobile terminal having an Internet connection function separately. Is also good.

In the above embodiment, the network N connecting the management computer 14 and the work reception terminal 13 is a dedicated line. However, the network N is a public line or a LAN in the management center.
(Local Area Network), or may be the Internet, an intranet, or an extranet.

In the above-described embodiment, the transmission of the work result information from the worker terminal 12 to the management server 11 is performed using the Internet I.
(1Tone Multi Frequency). In this way, workers can
DTMF for mobile phones, PHS, public phones or subscribed phones
The work result data can be transmitted by using a push-type telephone that transmits the data. As a result, work results can be notified from a public telephone, and a mobile phone or PH
Even when the work is performed in an area where the radio wave of S is difficult to reach, the work result can be notified.

In the above embodiment, the positions of the workers in charge of the new work are displayed on the position display map 31.
When displaying on the upper side, the available workers are uniformly displayed, but the display method may be changed according to the conditions of the workers. For example, the worker position display 33 may be blinked for a worker who moves the new work to the work position within a predetermined time. Further, the color of the worker staff position display 33 may be changed according to the moving time of the new work to the work position. Furthermore, these display methods may be changed based on the sum of the time required to move the new work to the work position and the time required to move from the work position of the new work to the work position of the next work. Although the magnitude of the straight-line distance on the map does not always match the length of the travel time, by doing so, the worker position display 33 for the worker whose travel time is short can be made obvious. Accordingly, the work instructor can refer to the table 54 indicating the travel time and, by referring to the display on the position display map 31, among the available workers, the worker in charge who has a shorter travel time. Can be selected by the work instructor.

In the above-described embodiment, the e-mail notifying the new work displays all the information notifying the worker in charge of the customer information and the route other than the map.
Information notified by e-mail may be restricted. For example,
The e-mail may display only the reception number, the scheduled start time, the scheduled end time, the customer name, the address, the telephone number, the model name, and the failure status. In this case, information that is not notified by e-mail is provided on a Web site managed by the management server 11, and necessary information can be accessed by, for example, inputting a person-in-charge code and a reception number. By doing so, the data amount of data transmitted from the management server 11 to the worker terminal 12 can be reduced. Further, the worker does not necessarily need all the information provided by the management server 11, and in this manner, the worker can obtain only the necessary information.

In the above embodiment, the e-mail notifying of the new work also displays the movement route to the work place of the work next to the new work, but information on the next work is transmitted separately. It may be displayed in another e-mail.

In the above embodiment, an e-mail notifying of the new work is transmitted to the worker terminal 12 of the worker selected by the work instructor from the workers capable of responding to the new work. However, an e-mail notifying the new work may be transmitted to the worker terminals 12 of all the workers who can handle the new work. In this case, the worker instructs whether the new work can be actually dealt with from the worker terminal 12 to the management computer 14.
Send to In this way, a new task can be assigned to a worker who can actually deal with the new task.

In the above embodiment, the worker in charge of the new work is displayed on the display unit of the management computer 14 and the work instructor selects the worker from the display. Alternatively, a worker who assigns a new task may be selected from workers who can handle the new task. The selection of the worker by the management computer 14 is, for example, to select the worker with the shortest travel time. By doing this,
The work can be assigned to the worker who has the shortest moving time without the intervention of the work instructor.

In the above embodiment, it is determined that the work schedule is not vacant for the worker who is currently working (S801), and the work cannot be uniformly performed.
After prompting the worker in charge of the work to be notified of the work status, it may be determined whether the work is possible. For example, by sending an e-mail prompting the notification of the work status to the terminal of the worker in charge of the work for which the work end time has passed and for which no work result information exists, the worker can be notified of the work result information. You may be prompted to send. Whether or not the work has been completed is determined based on whether or not the work performance information is present in the work performance information storage unit 20. In some cases, the work results are not transmitted. In such a case, the work may not be actually assigned to a worker who can perform the work. By doing so, it is possible to urge the worker to transmit the work result information, and the worker who can actually perform the work is not leaked from the candidates.

Next, technical ideas other than those described in the claims which can be understood from the above embodiment and other examples will be described below together with their effects. 16. The method according to claim 15, wherein extracting the worker as the first candidate group excludes a worker who is currently working. .

Accordingly, since the worker in charge who is currently working is excluded from the worker in charge extracted as the first candidate group, it is uncertain whether it is possible to take charge of a new work. Assignees can be excluded from candidates.

(2) Among the workers in the second candidate group, who have another work schedule after the scheduled end time of the new work, the work positions of the other scheduled work from the new work position. 16. The method according to claim 15, further comprising the step of calculating a moving time to the second set of candidates who can move by the other scheduled work start time as a second candidate group. The work assignment method of the worker in 1).

Therefore, among the workers in the second candidate group, those who have another work schedule after the scheduled end time of the new work cannot be moved by the scheduled work start time, The worker is excluded from the second candidate group. For this reason, it is possible to avoid in advance that a new work is assigned, so that the user cannot go to another scheduled work position on time.

(3) The computer further comprises a step of transmitting information on the new work to a terminal used by the determined worker.
5. The work assigning method for a worker according to any one of (1) and (2).

Therefore, the worker in charge who has received the information on the new work can know that the new work has been assigned. In response to this, if it is not possible to accept the new work, a separate notification can be made.

(4) The method according to (3), wherein the transmission of the information on the new work is performed by e-mail generated by the computer.

Therefore, by transmitting the generated e-mail, it is possible to obtain the function and effect of (3). (5) The computer according to (15), wherein the computer further transmits the map information of the new work position to a terminal used by the determined worker. The work assignment method of the worker according to any one of the above.

Therefore, since the worker can confirm the new work position on the map, the trouble of separately searching for the work position can be saved. (6) The computer further comprising a step of transmitting, to a terminal used by the determined worker, a movement route from the position of the worker to a new work position. The work assigning method for a worker according to any one of (1) to (5).

Therefore, the worker in charge is provided with the moving route to the new work position, so that it is not necessary to search for the moving route separately. (7) The computer further comprising a step of reading information of the customer who has requested the new work from a customer information storage unit and transmitting the information to a terminal used by the determined worker. 15, the above (1) to (6)
The work assignment method of the worker according to any one of the above.

Therefore, the worker in charge can obtain information on the customer in advance by receiving the customer information on the new work, and can perform the new work based on this information.

(8) The customer information storage unit contains at least one of a maintenance contract status, a trouble history, a complaint history and a failure history.
Work assignment method of the worker described in.

Therefore, the customer information can be grasped in more detail based on the maintenance contract status, trouble history, complaint history or failure history, and new work can be performed.

[0118]

As described above in detail, according to the present invention, a work is assigned to a worker who can deal with a new work, and information about the new work is more accurately notified to the worker. can do.

[Brief description of the drawings]

FIG. 1 is a schematic diagram of a system according to an embodiment of the present invention.

FIG. 2 is an explanatory diagram of data stored in each storage unit.

FIG. 3 is an explanatory diagram of a display screen of a management computer.

FIG. 4 is an explanatory diagram of a display screen of a management computer.

FIG. 5 is an explanatory diagram of a display screen of a management computer.

FIG. 6 is an explanatory diagram of a display screen of the management computer.

FIG. 7 is an explanatory diagram of a display screen of the management computer.

FIG. 8 is an explanatory diagram of a procedure according to the embodiment of the present invention.

FIG. 9 is an explanatory diagram for explaining a method of determining whether or not a new task can be handled.

[Explanation of symbols]

I Internet 11 Management server 12 Worker terminal as a terminal used by worker 31 Location display map as map 32 Customer position display showing customer position as work position 33 Display as position showing worker position Display of worker position 54 Display indicating worker who can handle new work

Claims (15)

[Claims] 1. In order to go to a work position and perform work,
A method of allocating at least one of a plurality of workers as a worker who performs work at the work position using a computer, wherein the computer has information on each worker. Storing in the schedule information storage unit the work identifier and the work time of the work schedule of each worker, and when each work is completed, Accepting the work identifier and the work time of the work result of the work and storing the work identifier in the work result information storage unit; detecting the position of each worker by the position detection means and storing the position in the worker information storage unit; Accepting at least the information and work time that can specify the work position for the work request and storing the work time in the reception information storage unit, and the person in charge stored in the person in charge information storage unit Extracting, from the information, a worker who does not have another schedule in the work time of the new work as a first candidate group; and a new work from the position of each person in the first candidate group. Calculating a moving time to the position and extracting a worker who can move by the new work start time as a second candidate group; and transmitting worker information of the second candidate group to an output unit. And a step of outputting the work. 2. The information which can specify the work position is a customer identifier, and the work position is specified from the position information of each customer stored in the customer information storage unit by the customer identifier. 2. The work assigning method for a worker according to claim 1, wherein: 3. The worker according to claim 1, wherein the step of extracting the worker as a first candidate group is performed excluding a worker who is currently working. Work assignment method. 4. Among the work persons in the second candidate group, those who have another work schedule after the scheduled end time of the new work are moved from the new work position to the other planned work position. 4. The method according to claim 1, further comprising the step of: calculating a travel time of the second candidate group and setting only a worker in charge who can move by the other scheduled work start time as a second candidate group. The work assignment method of the worker in the crab. 5. The computer according to claim 1, further comprising a step of transmitting information on the new work to a terminal used by a worker in charge of the second candidate group. The work assignment method of the worker in the crab. 6. The method according to claim 5, wherein the transmission of the information on the new work is performed by an e-mail generated by the computer. 7. The computer according to claim 1, further comprising a step of transmitting map information of a new work position to a terminal used by a worker in charge of said second candidate group. The work assignment method of the worker according to any one of the above. 8. The method according to claim 1, further comprising the step of transmitting, to a terminal used by a worker in the second candidate group, a movement route from the position of the worker to a new work position. The method of assigning a worker according to any one of claims 1 to 7, wherein: 9. The method according to claim 9, further comprising the step of: reading out information of the customer who has requested the new work from a customer information storage unit and transmitting the information to a terminal used by a worker in charge of the second candidate group. 9. The method according to claim 1, wherein the task is assigned to a worker. 10. The method according to claim 9, wherein the customer information includes at least one of a maintenance contract status, a trouble history, a complaint history, and a failure history. . 11. The computer according to claim 1, wherein the output unit is a display unit of the computer, and further comprises a step of displaying a list of the workers in charge of the second candidate group on the display unit. The method of assigning a worker according to any one of claims 10 to 10. 12. The method according to claim 11, wherein the step of displaying a list of workers in charge of the second candidate group on a display unit of the computer displays the candidates in ascending order of travel time of the candidates. The work assignment method for the worker described in. 13. A step of displaying a map on a display unit of the computer; a step of displaying the new work position on the map; and displaying a position of a person in charge of the second candidate group on the map. 2. The method according to claim 1, further comprising the step of:
13. The method for assigning a worker according to any one of 12 above. 14. The method according to claim 1, further comprising the step of outputting the schedule of the person in charge of the second candidate group before the new work schedule is added and the schedule after the new work schedule so as to be comparable. The method for assigning a worker according to any one of claims 1 to 13, wherein: 15. A work of a worker who assigns at least one of a plurality of workers as a worker who works in the work position by using a computer to go to the work position and perform the work. An assignment method, wherein the computer stores information of each worker in a worker information storage unit, and accepts a work identifier and a work time of a work schedule of each worker and stores them in a schedule information storage unit. And when the work is completed, accepting the work identifier and work time of the work result of each worker and storing the work time in the work result information storage unit. Detecting and storing the information in the person-in-charge information storage unit; and receiving and storing at least the information and the operation time capable of specifying the work position for the new work request in the reception information storage unit. And extracting, from the clerk information stored in the clerk information storage unit, a worker who has no other schedule in the work time of the new work as a first candidate group; Calculating a moving time from a position of each person in charge of the first candidate group to a new work position, and extracting a worker who can move by a new work start time as a second candidate group; Extracting a worker who has the shortest moving time from the workers in the second candidate group and determining the worker to perform the work; and outputting the determined worker information to output means. And a step of outputting the work.