WO2018079548A1

WO2018079548A1 - Reservation management device, reservation management method and reservation management program

Info

Publication number: WO2018079548A1
Application number: PCT/JP2017/038355
Authority: WO
Inventors: 央嗣弓場
Original assignee: 株式会社リクルートホールディングス
Priority date: 2016-10-28
Filing date: 2017-10-24
Publication date: 2018-05-03
Also published as: JP6321756B2; JP2018073082A

Abstract

In order to properly manage a reservation schedule of an event handled by an employee, the present invention comprises: registering a menu item through which content of an event to be reserved is specified, a resource item that becomes a resource at the time an event which corresponds to the menu item is provided, and a resource group item to which the resource item belongs; registering an employee in charge of the event and reservation event information including a time zone in which the event is provided; acquiring employee schedule information; specifying, from the reservation event information, events in which employees corresponding to the acquired schedule information can be selected and reserved from the resource item; and excluding, from a candidate of a resource item selectable at the time of reservation of an overlapping event, an employee corresponding to schedule information, when among the specified events, there is the event in which an event providing time zone overlaps at least a portion of a date and time set in the schedule of the employee.

Description

Reservation management apparatus, reservation management method, and reservation management program

Cross-reference of related applications

This application is based on Japanese Application No. 2016-2111447 filed on Oct. 28, 2016, the contents of which are incorporated herein by reference.

The present invention relates to a reservation management apparatus, a reservation management method, and a reservation management program.

The following Patent Document 1 discloses a reservation system for reserving instruction time at a driving school. In the prior art column of Patent Document 1, it is described that when an instructor is assigned to a schedule table, the instructor is assigned in consideration of the individual schedule of the instructor. Thus, in the conventional reservation system, the reservation schedule of the event in charge as an employee managed by the system is managed separately from the private schedule that the employee personally manages.

JP 2002-56106 A

If the reservation schedule and private schedule of the event in charge as an employee are individually managed, it may happen that the private schedule is mistakenly registered at the date and time when the reservation schedule is registered. In this case, the employee's schedule will be in a double booking state, which will interfere with any schedule.
Therefore, an object of the present invention is to provide a reservation management apparatus, a reservation management method, and a reservation management program that can appropriately manage a reservation schedule of an event in charge as an employee.

A reservation management apparatus according to an aspect of the present invention includes a menu item that specifies the content of an event to be reserved, a resource item that is a resource when providing an event corresponding to the menu item, and a resource group to which the resource item belongs Means for registering an item, and means for registering at least event identification information for identifying the event, employee identification information for identifying an employee in charge of the event, and time period for providing the event, and reservation event information relating to the event And means for acquiring and storing schedule information related to the employee's schedule including at least the employee identification information, the date and time of the schedule, and the contents of the schedule, and an employee corresponding to the stored schedule information in resource items Events that can be selected and booked are defined as the employee identification information. The schedule information includes a means for specifying from the reserved event information associated with the schedule information based on the schedule information, and a time zone for providing an event included in the reserved event information among the specified events. And means for excluding employees corresponding to the schedule information from candidate resource items that can be selected when reserving the overlapping event when there is an event that overlaps at least part of the date and time of the schedule.

The reservation management method according to another aspect of the present invention includes a menu item that specifies the content of an event to be reserved, a resource item that becomes a resource when providing an event corresponding to the menu item, and a resource to which the resource item belongs. Registering group item, and at least reservation event information related to the event including event identification information for identifying the event, employee identification information for identifying an employee in charge of the event, and a time period for providing the event are registered. A step of acquiring and storing schedule information relating to an employee schedule including at least the employee identification information, the date and time of the schedule, and the contents of the schedule; and an employee corresponding to the stored schedule information as a resource item Events that can be selected and reserved in the previous A step of specifying from the reservation event information associated with the schedule information based on the employee identification information, and a time zone for providing an event included in the reservation event information among the specified events is the schedule information. And when there is an event that overlaps at least partly with the date and time of the schedule included in the step, excluding employees corresponding to the schedule information from candidate resource items that can be selected when reserving the overlapping event; ,including.

In the reservation management program according to another aspect of the present invention, the computer includes a menu item that specifies the content of an event to be reserved, a resource item that is a resource when providing an event corresponding to the menu item, and a resource item. Reserving event information relating to an event, including means for registering a resource group item to which the event belongs, at least event identification information for identifying the event, employee identification information for identifying an employee in charge of the event, and a time period for providing the event Means for registering, means for acquiring and storing schedule information relating to an employee schedule, including at least the employee identification information, the date and time of the schedule, and the contents of the schedule; and an employee corresponding to the stored schedule information as a resource item Events that can be selected and booked with Means for specifying from the reserved event information associated with the schedule information based on the employee identification information, a time zone for providing an event included in the reserved event information among the specified events is the schedule information. Means for excluding employees corresponding to the schedule information from candidate resource items that can be selected when reserving the overlapping event when there is an event that overlaps at least partly with the date and time of the schedule included in the schedule, To function as.

According to the present invention, it is possible to provide a reservation management apparatus, a reservation management method, and a reservation management program that can appropriately manage a reservation schedule of an event in charge as an employee.

It is a figure which illustrates the structure of the reservation management system containing the reservation management server which concerns on embodiment. It is a figure which illustrates the structure of the reservation management server shown in FIG. It is a flowchart for demonstrating an example of the process sequence in the reservation management server shown in FIG.

Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings. In addition, the same code | symbol is attached | subjected to the same element and the overlapping description is abbreviate | omitted.

FIG. 1 is a schematic configuration diagram of a reservation management system including a reservation management server (reservation management apparatus) according to an embodiment of the present invention. As shown in the figure, the reservation management system 1 according to the present embodiment includes a reservation management server 2, one or more reservation reception side terminals 3, one or more reservation application side terminals 4, and a reservation reception side employee. And one or more employee terminals 5 used by employees. Each of the reservation reception side terminal 3, the reservation application side terminal 4, and the employee terminal 5 is configured to be able to communicate with the reservation management server 2 via the network N.

The reservation accepting side terminal 3 is a terminal device used as a reservation accepting person who accepts a reservation for an event, which will be described later, by a service provider. Businesses that can be reservation recipients are business types and business types.

The reservation application side terminal 4 is a terminal device used as a reservation applicant who applies for a reservation of an event by a user who receives service provision.

Any event can be used if it can be reserved. For example, the event can be specified by reservation event information generated by setting a reservation frame. Details of the reservation event information will be described later. The method of setting the reservation frame can be determined according to the reservation reception type, for example. As the reservation reception type, for example, a preset type and a free reception type described later can be adopted. The reservation reception type may be other types and can be arbitrarily adopted.

The pre-setting type is a method for accepting a reservation from a reservation applicant using a reservation frame set in advance by a reservation receiver. The free reception type is a method of accepting a reservation from a reservation applicant by causing the reservation applicant to set a desired reservation frame within the service provision time set by the reservation receiver.

In the present embodiment, description will be made assuming that a PC (personal computer) is assumed as the reservation reception side terminal 3 and a smartphone is assumed as the reservation application side terminal 4 and the employee terminal 5, but the present invention is not limited to this. As the reservation reception side terminal 3, the reservation application side terminal 4, and the employee terminal 5, for example, a PC, a notebook PC, a tablet terminal, a smartphone, a mobile phone, a personal digital assistant (PDA), and other terminal devices can be used as appropriate. .

The reservation management server 2 is constituted by, for example, a computer having a relatively high arithmetic processing capability, and realizes a server function by operating a predetermined server program on the computer. Here, the number of computers constituting the reservation management server 2 is not necessarily one, and may be composed of a plurality of computers distributed on the network N.

The network N includes a communication network that can transmit and receive information to and from the reservation management server 2, the reservation receiving side terminal 3, the reservation application side terminal 4, and the employee terminal 5. The network N is, for example, the Internet, a LAN, a dedicated line, a telephone line, a corporate network, a mobile communication network, Bluetooth (registered trademark), WiFi (WirelessWireFidelity), other communication lines, a combination thereof, or the like. It does not matter whether it is wired or wireless.

As shown in FIG. 2, the reservation management server 2 includes, for example, a processor 20, a communication interface 21, and a storage resource 22.

The processor 20 includes an arithmetic and logic unit for processing arithmetic operations, logical operations, bit operations, and the like, and various registers, and executes various computer functions 220 to be described later by executing a computer program 220 stored in the storage resource 22. To do. The various registers are, for example, a program counter, a data register, an instruction register, a general-purpose register, and the like.

The communication interface 21 is a hardware module for connecting to the network N and communicating with other terminals on the network N. The communication interface 21 is a modulation / demodulation device such as an ISDN modem, an ADSL modem, a cable modem, an optical modem, or a soft modem.

Storage resource 22 is, for example, a logical device provided by a storage area of a physical device. The physical device is a computer-readable recording medium such as a disk drive or a semiconductor memory. The storage resource 22 may be constructed by mapping a plurality of physical devices to one logical device, or may be constructed by mapping one physical device to a plurality of logical devices. A computer program 220 is stored in the storage resource 22.

In addition to the computer program 220, the storage resource 22 stores an operating system program, a driver program, various data, and the like used for processing of the reservation management server 2. Examples of the driver program include a communication interface driver program for controlling the communication interface 21.

As various data, for example, account information 222 regarding each account of a reservation acceptor, a reservation applicant, and an employee, reservation event information 223 regarding an event to be reserved, reservation information 224 regarding reservation contents, a schedule regarding an employee's schedule There is information 225 and the like. Each of these pieces of information can be stored in a database.

The account information 222 includes account information of the reservation acceptor, account information of the reservation applicant, and employee account information. The account information of the reservation acceptor includes, for example, a user ID item of the reservation acceptor, a password item, an email address item, a name item, a business type / business condition item, and the like as data items. The user ID item stores identification information for specifying a reservation acceptor who is a trader. The business type / business type item stores information for specifying the business type / business type of the reservation receptionist.

The reservation applicant's account information includes, as data items, for example, a reservation applicant's user ID item, password item, e-mail address item, name item, address item, contact item item, and the like. The user ID item stores identification information for specifying the reservation applicant.

The employee account information includes, for example, employee user ID items, password items, e-mail address items, name items, address items, contact items, etc. as data items. The user ID item stores employee identification information for identifying an employee.

The reservation event information 223 includes, for example, a user ID item of a reservation acceptor, an event ID item, a genre item, a provision location item, a provision time item, a charge item, a charge employee item, a supplementary explanation item, and the like as data items. The user ID item is the same item as the user ID item of the account information of the reservation acceptor described above, and the account information of the reservation acceptor and the reservation event information 223 can be associated with each other by this user ID item.

The event ID item stores event identification information for identifying an event such as an event number or an event name. The genre item stores information for specifying the genre of the event. The event genre can be set, for example, for each type of business / business category, or for each type of offer. Specifically, each dish provided at a restaurant, hospital, school, fitness, beauty salon, restaurant (for example, soba noodles) Tempura soba, zaru soba) provided at the restaurant. A plurality of hierarchies can be arbitrarily provided for each genre.

For example, when the genre is a restaurant, restaurants, cafes, taverns, etc. are provided as lower layers of restaurants, and Japanese, Chinese, Western, etc. are provided as lower layers of restaurants. As a lower hierarchy, a sushi restaurant, a soba restaurant, a tempura restaurant, and the like can be provided.

Supplied location item stores information for specifying the location where the event is provided. The provision time item stores a time zone for providing an event (including a time zone in which the event can be provided). The price item stores the price of the event. The responsible employee item stores employee identification information for identifying an employee who is responsible for an event (including candidate employees who can be responsible for the event). The supplementary explanation item stores, for example, memo information about the event, such as the content of the event and information about the preference of the target reservation applicant.

The reservation information 224 includes, for example, a reservation ID item, an event ID item, a reservation content item, a reservation applicant's user ID item, and a memo item as data items. The reservation ID item stores identification information for specifying the reservation applied by the reservation applicant. The event ID item is the same item as the event ID item of the reservation event information 223 described above, and the reservation event information 223 and the reservation information 224 can be associated with each other by this event ID item.

The reservation content item stores information about the reservation content such as the number of reservations, the reservation course, and the reservation time. The user ID item of the reservation applicant is the same item as the user ID item of the account information of the reservation applicant described above, and the account information of the reservation applicant and the reservation information 224 can be associated with each other by this user ID item. The memo item stores, for example, word-of-mouth information related to the evaluation and reservation of the reservation applicant, such as reviews.

The schedule information 225 includes, for example, employee user ID items and schedule items as data items. The employee user ID item is the same as the user ID item of the employee account information described above, and the employee account information and the schedule information 225 can be associated with each other by the user ID item. The schedule item stores the employee schedule acquired from the employee terminal 5. This schedule includes, for example, date and time, location, schedule content, and the like.

The configuration of the account information 222, the reservation event information 223, the reservation information 224, and the schedule information 225 and the combination of data items included in each information are merely examples, and the configuration of each information and the combination of each data item are described. , And can be changed as appropriate according to the system to be operated.

The computer program 220 is a program for performing predetermined processing, and includes a plurality of software modules that are appropriately called and executed during the operation of the main program of the reservation management server 2. Each software module is a subprogram modularized to execute specific processing, and is created using, for example, a procedure, a subroutine, a method, a function, a data structure, and the like.

The computer program 220 illustratively has a reservation management module 221. In the following, functions realized by executing the reservation management module 221 will be described.

The reservation management module 221 receives an account registration of a reservation receptionist who is a contractor. The reservation acceptor operates the reservation accepting side terminal 3 to access a predetermined Web page of the reservation management server 2 and registers the account information 222 of the reservation acceptor before starting to use the reservation management system 1.

The reservation management module 221 causes the reservation receiver who has registered an account to perform a preparation work to be performed before setting a reservation frame. In this preparatory work, the reservation acceptor is made to register menu items, resource group items, resource items, and the like. The contents of menu items, resource group items, and resource items can be arbitrarily registered (including addition and deletion) by the reservation acceptor.

The menu item is an item for specifying the contents of the event provided by the store, and the resource item is an item for specifying a resource (for example, a person, equipment, equipment, etc.) when providing an event corresponding to the menu item. The resource group item is an item for specifying a group to which the resource item belongs. Menu items, resource items, and resource group items can be used as elements for specifying a reservation frame.

Here, the menu items, resource group items, and resource items will be described below with specific examples for each type of business and business type of the store.

(A) If the store's business type / category is a learning cram school, for example, “Japanese language”, “society”, “arithmetic”, etc. can be set as menu items, and resource group items, for example, “Lecturer”, “Classroom”, etc. can be set, and “Lecturer” resource item, for example, the name of each instructor can be set, and “Classroom” resource item, for example, each classroom room A number can be set.

(B) When the type of business / business type of the store is a fitness studio, “hot yoga”, “pilates”, etc. can be set as menu items, and “instructor”, “Option” etc. can be set, and “Instructor” resource item can be set, for example, the name of each instructor can be set, and “Option” resource item can be set, for example, “Yoga mat”, “Towel”, etc. Can be set.

(C) When the store's business type / business condition is an automobile repair shop, menu items such as “tire replacement”, “sheet metal painting”, “car navigation installation”, “vehicle inspection”, etc. should be set. For example, “pit”, “worker”, “tool”, etc. can be set as the resource group item, and for example, a pit number can be set as the resource item of “pit”, “ For example, the name of the worker can be set as the resource item “worker”, and the name of the tool can be set as the resource item “tool”, for example.

(D) If the store's business type / business type is a golf studio, menu items such as “beginner plan”, “private plan”, “all plan”, “cancelling plan” can be set. For example, “rental set”, “bat at bat”, “instructor”, etc. can be set as resource group items, and “rental club”, “rental shoes”, “ “Rental glove” or the like can be set, for example, a batting number can be set as the resource item of “batting”, and the name of the instructor can be set as the resource item of “instructor”, for example.

The reservation management module 221 allows the reservation receiver who has completed the preparation work to set a reservation frame. The reservation frame is set according to the reservation reception type as follows.

(1) In the preset type, the reservation receiver is set by setting a menu item and a time period for providing an event corresponding to the menu item.

(2) In the free reception type, the reservation reception person sets the event provision time, and the reservation applicant sets the desired time slot from the event provision time.

The reservation management module 221 generates reservation event information 223 based on information related to the reservation frame set by the reservation acceptor, and stores it in the storage resource 22.

The reservation acceptor accepts the reservation from the reservation applicant by publishing the URL (uniform resource locator) of the reservation application screen displaying the reservation frame to the reservation applicant. Information relating to the reservation input by the reservation applicant operating the reservation application side terminal 4 is stored in the storage resource 22 as reservation information 224, and is reflected on the reservation management screen used when the reservation reception side manages the reservation. .

The reservation management module 221 accepts employee account registration. Before starting to use the schedule management function of the reservation management system 1, the employee operates the employee terminal 5 to access a predetermined Web page of the reservation management server 2 and registers employee account information 222. .

The reservation management module 221 acquires information on the employee schedule from the employee terminal 5 of the employee who registered the account. The reservation management module 221 generates schedule information 225 based on the acquired information and stores it in the storage resource 22.

The timing for acquiring information related to the employee's schedule may be regular or the timing at which the schedule is updated on the employee terminal 5, and can be arbitrarily set. When the timing at which the schedule is updated at the employee terminal 5 is adopted, information regarding the schedule is transmitted from the employee terminal 5 each time the schedule is updated, and information regarding the transmitted schedule is acquired. You can do that.

The reservation management module 221 refers to the reservation event information 223 and specifies an event that can be reserved by selecting an employee corresponding to the acquired schedule information in the resource item.

The reservation management module 221 determines whether there is an event in which the time period for providing the event overlaps at least partially with the date and time set in the employee schedule among the identified events. The reservation management module 221 excludes the employee corresponding to the schedule information from the candidate resource items that can be selected when the overlapping event is reserved when there is at least a part of the overlapping event. This will be specifically described below.

For example, the teachers A, B, and C who are teachers of the Japanese language of the cram school will be held in the 10 to 12 o'clock and 13 o'clock to 15 o'clock on October 10, 2016. Suppose that it is set as a candidate of a lecturer who can take a lecture.

In this case, when a schedule acquired from the employee terminal 5 of teacher A is registered, for example, a private schedule of going to the gym from 9:00 to 11:00 on October 10, 2016. , Teacher A is excluded from candidates for lecturers in charge of lectures in Japanese language held from 10:00 to 12:00 on October 10, 2016.

As a result, instructors who can take charge of Japanese language lectures held from 10:00 to 12:00 on October 10, 2016 will be two teachers, Professor B and Teacher C, who will hold lectures in Japanese language held from 13:00 to 15:00. There are three teachers, teacher A, teacher B, and teacher C.

Referring to FIG. 3, an example of a procedure for managing candidate employees who can be in charge of a reservation schedule event based on the schedule acquired from the employee terminal 5 will be described.

First, the reservation management module 221 selects an employee who can select an employee corresponding to the schedule information 225 using a resource item and reserves an event in the reservation event information 223 using the employee's user ID (employee identification information). (Step S101).

Subsequently, the reservation management module 221 includes an event in which the time period for providing the event of the reservation event information 223 overlaps at least partly with the schedule date and time of the schedule information 225 among the events specified in step S101 described above. Whether or not (step S102). If this determination is NO (step S102; NO), this procedure ends.

When it is determined that there is an overlapping event in the determination in step S102 described above (step S102; YES), the reservation management module 221 determines schedule information from candidate resource items that can be selected when reserving the overlapping event. The employee corresponding to 225 is excluded (step S103). Then, this procedure ends.

As described above, according to the reservation management system 1 according to the embodiment, an event that can be reserved by selecting an employee corresponding to the schedule information by the resource item is specified from the reservation event information, and the specified event is included in the specified event. When there is an event that at least partially overlaps the schedule date and time included in the schedule information, the resource item that can be selected when reserving the overlapping event is provided. Employees corresponding to the schedule information can be excluded from the candidates.

∙ As a result, when an employee registers a private schedule, when booking an event provided in a time zone overlapping with the registered schedule date and time, the employee cannot be selected and reserved. This increases the certainty of the reservation process.

Therefore, according to the reservation management system 1 according to the embodiment, it is possible to appropriately manage the reservation schedule of the event in charge as an employee.

[Modification]
The present invention is not limited to the above-described embodiment, and can be implemented in various other forms without departing from the gist of the present invention. For this reason, the above-described embodiment is merely an example in all respects and is not construed as being limited. For example, the above-described processes (steps) can be arbitrarily changed in order as long as the process contents do not contradict, or can be executed in parallel.

Further, although the reservation management server 2 in the above-described embodiment stores the schedule information 225 in the storage resource 22, it is not always necessary to store the schedule information 225 in the storage resource 22. When the schedule information 225 is not stored in the storage resource 22, the reservation management module 221 is to acquire the employee schedule from the employee terminal 5 at any time when specifying an event based on the employee schedule. That's fine.

In the above-described embodiment, the reservation receiving side terminal 3 and the reservation application side terminal 4 access the Web page of the reservation management server 2 and perform processing. However, it is not always necessary to access the Web page and perform processing. There is no. For example, the reservation reception side terminal 3 and the reservation application side terminal 4 may install a reservation management application (reservation management application) to realize various functions in the above-described reservation management system. In this case, the reservation reception side terminal 3 and the reservation application side terminal 4 acquire the latest reservation event information, reservation information, and the like from the reservation management server 2, execute reservation management using the acquired latest information, Data processed in the reservation receiving side terminal 3 and the reservation application side terminal 4 may be transmitted to the reservation management server 2.

In addition, the program in the embodiment is downloaded through various recording media (computer-readable recording media) such as an optical disk such as a CD-ROM, a magnetic disk, and a semiconductor memory, or via a communication network. Can be installed or loaded.

DESCRIPTION OF SYMBOLS 1 ... Reservation management system, 2 ... Reservation management server, 3 ... Reservation reception side terminal, 4 ... Reservation application side terminal, 5 ... Employee terminal, 20 ... Processor, 21 ... Communication interface, 22 ... Storage resource, 220 ... Computer program 221 ... Reservation management module 222 ... Account information 223 ... Reservation event information 224 ... Reservation information 225 ... Schedule information N: Network

Claims

Means for registering a menu item for specifying the content of an event to be reserved, a resource item as a resource when providing the event corresponding to the menu item, and a resource group item to which the resource item belongs;
Means for registering reservation event information related to the event, including at least event identification information for identifying the event, employee identification information for identifying an employee in charge of the event, and a time zone for providing the event;
Means for acquiring and storing schedule information relating to the schedule of the employee, including at least the employee identification information, the date and time of the schedule, and the contents of the schedule;
The event that allows the employee corresponding to the stored schedule information to be selected and reserved by the resource item is identified from the reservation event information associated with the schedule information based on the employee identification information. Means,
In the identified event, when there is the event in which the time period for providing the event included in the reserved event information overlaps at least partially with the date and time of the schedule included in the schedule information, Means for excluding the employee corresponding to the schedule information from candidate resource items that can be selected when reserving the overlapping event;
A reservation management device comprising:
Registering a menu item for specifying the content of an event to be reserved, a resource item to be a resource when providing the event corresponding to the menu item, and a resource group item to which the resource item belongs;
Registering reservation event information related to the event, including at least event identification information for identifying the event, employee identification information for identifying an employee in charge of the event, and a time zone for providing the event;
Acquiring and storing schedule information relating to the schedule of the employee, including at least the employee identification information, the date and time of the schedule, and the contents of the schedule;
The event that allows the employee corresponding to the stored schedule information to be selected and reserved by the resource item is identified from the reservation event information associated with the schedule information based on the employee identification information. Steps,
In the identified event, when there is the event in which the time period for providing the event included in the reserved event information overlaps at least partially with the date and time of the schedule included in the schedule information, Excluding the employee corresponding to the schedule information from candidate resource items that can be selected when reserving the overlapping event;
Reservation management method including.
Computer
Means for registering a menu item for specifying the content of an event to be reserved, a resource item to be a resource when providing the event corresponding to the menu item, and a resource group item to which the resource item belongs;
Means for registering reservation event information relating to the event, including at least event identification information for identifying the event, employee identification information for identifying an employee in charge of the event, and a time period for providing the event;
Means for acquiring and storing schedule information relating to the schedule of the employee, including at least the employee identification information, the date and time of the schedule, and the content of the schedule;
The event that allows the employee corresponding to the stored schedule information to be selected and reserved by the resource item is identified from the reservation event information associated with the schedule information based on the employee identification information. means,
In the identified event, when there is the event in which the time period for providing the event included in the reserved event information overlaps at least partially with the date and time of the schedule included in the schedule information, Means for excluding the employee corresponding to the schedule information from candidate resource items that can be selected when reserving the overlapping event;
Reservation management program to function as.