JPWO2011125272A1 - Diagnostic system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a system for giving advice of actions for improving the state of a group and individuals to each individual belonging to the group. [Means] The consciousness calculating means 8 includes the questionnaire answers C1 to Cn received by the questionnaire answer receiving means 6 and the corresponding questionnaire items A1 to Aj and B1 to Bj as either the first consciousness or the second consciousness. The degree of the first consciousness and the second consciousness of the employee is calculated on the basis of whether it is related to. The collective state determination means 10 plots the first and second consciousness levels of all employees on a plane having the first consciousness level as the first axis and the second consciousness level as the second axis. The state of the group is determined based on the distribution state. The personal status determination means 12 determines the status of each employee based on the position on the plane. The coping behavior advice determining unit 14 determines coping behavior advice for each employee based on the status of the group and each employee by the group status determining unit 10 and the personal status determining unit 12. [Selection] Figure 2

Description

  The present invention relates to a system for analyzing states of a group and members and determining coping behavior for making the state good.

  In order to create an ideal workplace that is rewarding, to energize workers, and to generate profits, a method for analyzing the status of employees of the company and providing feedback has been proposed.

  For example, Patent Document 1 shows a system that inputs the result of a questionnaire survey made up of a plurality of questions conducted for employees and outputs each index for evaluation on a radar chart based on this result. ing. Thereby, the state of the whole organization can be grasped.

  Further, Patent Document 2 discloses a system for grasping and presenting characteristics of each employee in relation to a population (for example, the entire company) based on a questionnaire result. Thereby, the state of each employee can be grasped.

Japanese Patent Laid-Open No. 10-124583 JP 2001-31579 A

  However, the above prior art has the following problems. With the device described in Patent Document 1, although it is possible to grasp the state of the entire organization, it is difficult to individually grasp the state of each individual belonging to the organization. Therefore, even if an action guideline for the entire organization can be derived based on the analysis result, it is difficult to derive an action guideline for each individual.

  Moreover, in the thing of patent document 2, since the characteristic of each individual in relation to a population (the whole company or the whole industry) can be grasped, how is the individual concerned in relation to the average person of the population? It is possible to derive whether or not to take corrective action. However, when there is room for improvement in the premise population itself, there was a problem that it was not possible to provide correct guidelines to each individual.

  SUMMARY OF THE INVENTION An object of the present invention is to provide a system that solves the above-described problems and can provide advice on actions for improving the state of a group and individuals to each individual belonging to the group. .

(1) (2) The diagnostic server device according to the present invention is a diagnostic server device capable of communicating with a terminal device for input by a group member, and at least a plurality of items related to the first consciousness of the group member. A plurality of questionnaire items, a recording unit that records a plurality of questionnaire items related to the second consciousness of the group member, and a plurality of first consciousness and second consciousness that are recorded in the recording unit with respect to the terminal device. Questionnaire transmission means for transmitting at least a part of the questionnaire items, and an answer input by the member according to each questionnaire item together with the identification code of the member from the terminal device and recorded in the recording unit With reference to the questionnaire response receiving means and the identification code of the member, for each member, the answer of the questionnaire item and the questionnaire item recorded in the recording unit are the first A consciousness calculating means for calculating the degree of the first consciousness and the second consciousness of the member based on whether it is related to the consciousness or the second consciousness, and an object calculated by the consciousness calculating means The first consciousness and the second consciousness of all the members become the distribution state when plotted on a plane having the first consciousness as the first axis and the second consciousness as the second axis. Based on the group state determination means for determining the state of the group to which the member belongs, and the first consciousness and second consciousness of each member calculated by the consciousness calculation means, the degree of the first consciousness is determined. Obtained by the individual state determining means for determining the state of each member based on the position when plotted on a plane having the first axis and the second consciousness as the second axis, and the group state determining means. Group status and the personal status determination means. Based on the state of each member was collected using, and a coping behavior advice determination means for determining the coping advice for each member.

  Therefore, it is possible to present information on what coping action should be taken by each member's manager in consideration of both the state of the entire group and the state of the member. .

(3) (4) The diagnostic apparatus according to the present invention includes at least a plurality of questionnaires regarding a plurality of questionnaire items relating to a plurality of questionnaire items relating to the first consciousness of the group member and a plurality of questionnaires relating to the second consciousness of the group member. An input means for inputting each member's answer to the item together with each member's identification code; a questionnaire response recording means for recording the input answer together with the member's identification code in a recording unit; and With reference to the identification code, for each member, based on whether the questionnaire item is recorded in the recording unit and whether the questionnaire item relates to the first consciousness or the second consciousness, Consciousness calculation means for calculating the degree of first consciousness and second consciousness of the member, and the first consciousness and second consciousness of all the target members calculated by the consciousness calculation means A group state for determining the state of the group to which the member belongs based on the distribution state when the degree of the first consciousness is plotted on a plane having the first axis as the first axis and the second consciousness as the second axis The first consciousness and the second consciousness of each member calculated by the judging means and the consciousness calculating means, with the first consciousness as the first axis and the second consciousness as the second axis Individual state determination means for determining the state of each member based on the position when plotted on a plane, the state of the group obtained by the group state determination means, and each configuration obtained by the individual state determination means And coping action advice determining means for deciding coping action advice for each member based on the state of the member.

  Therefore, it is possible to present information on what coping action should be taken by each member's manager in consideration of both the state of the entire group and the state of the member. .

(5) In the diagnostic server device according to the present invention, the first consciousness is a consciousness regarding the degree of relation with other members in the group, and the second consciousness is a consciousness regarding discipline in the group. It is a feature.

  Therefore, it is possible to present information about what coping action should be taken to each member based on the awareness regarding the degree of involvement and the awareness regarding the discipline.

(6) In the diagnosis server device according to the present invention, the recording unit is associated with the combination of the group state obtained by the group state determination unit and the member state obtained by the individual state determination unit, A collection of coping behavior advices describing coping behavior advice for members is recorded, and coping behavior advice determination means is characterized by determining coping behavior with reference to the coping behavior advice collection.

  Therefore, coping action advice can be quickly determined.

(7) In the diagnostic server device according to the present invention, the questionnaire item includes a preliminary questionnaire item, and the answer is also recorded in the recording unit for the preliminary questionnaire item. It is characterized by determining coping behavior without considering the answer.

  Therefore, when the preliminary questionnaire item is an official questionnaire item according to the situation, it is possible to perform a continuous analysis based on past responses to the preliminary questionnaire item.

(8) The diagnostic device according to the present invention is an input means for inputting at least the responses of each member to a plurality of questionnaire items relating to the first to nth consciousness of the group member together with the identification code of each member. And a questionnaire response recording means for recording the input answer together with the identification code of the member in a recording unit, and the questionnaire recorded in the recording unit for each member with reference to the identification code of the member Consciousness calculation that calculates the degree of the first consciousness to the nth consciousness of the member based on the answer of the item and whether the questionnaire item relates to the first consciousness to the nth consciousness When the first consciousness to the nth consciousness of all the members calculated by the means and the consciousness calculating means are plotted in a multi-dimensional space with the degree of the first consciousness to the nth consciousness as axes Based on the distribution of And a group state determination means for determining the state of the group to which the member belongs, and the first consciousness to the nth consciousness of each member calculated by the consciousness calculation means. Based on the position when plotted in a multidimensional space with the degree of consciousness as the axis, the individual state determining means for determining the state of each member, the state of the group obtained by the group state determining means, and the individual Coping action advice determining means for determining coping action advice for each member based on the state of each member obtained by the state determining means.

  Therefore, it is possible to present information on what coping action should be taken by each member's manager in consideration of both the state of the entire group and the state of the member. .

  In the present invention, “questionnaire transmission means” corresponds to step S22 in the embodiment.

  In the embodiment, “questionnaire response receiving means” corresponds to step S23.

  In the embodiment, “consciousness calculation means” corresponds to steps S31 and S32.

  In the embodiment, “group state determination means” corresponds to step S35.

  In the embodiment, “individual state determination means” corresponds to step S51.

  In the embodiment, “coping action advice determining means” corresponds to step S39.

  The “program” is a concept that includes not only a program that can be directly executed by the CPU, but also a source format program, a compressed program, an encrypted program, and the like.

1 is an overall configuration diagram of a diagnostic system according to an embodiment of the present invention. 3 is a functional block diagram of a diagnostic server device S. FIG. It is a figure which shows the hardware constitutions of the diagnostic server apparatus. It is a flowchart in the questionnaire implementation process of the diagnostic server program. It is a figure which shows questionnaire item A1-A10, B1-B10 recorded on the hard disk 4 of the diagnostic server apparatus S. FIG. It is a figure which shows a questionnaire screen. It is a figure which shows the questionnaire response data transmitted to the diagnostic server apparatus S from the terminal device T1. It is a figure which shows the questionnaire response recorded on the hard disk 4 of the diagnostic server apparatus S. FIG. 5 is a flowchart of analysis processing of a diagnostic server program 34. 5 is a flowchart of analysis processing of a diagnostic server program 34. It is a flowchart of the state calculation of the employee and the whole company. It is a flowchart of the state calculation of the employee and the whole company. It is a flowchart of the state calculation of the employee and the whole company. It is a figure which shows the table which recorded the score of the 1st consciousness for every employee, the score of the 2nd consciousness, and the position on XY plane. It is a figure which shows XY plane. It is a figure which shows the analysis of each area | region in XY plane. It is a figure which shows the state of the company corresponding to the distribution state of an employee. It is a figure which shows the state of the company corresponding to the distribution state of an employee. It is a figure which shows the group coping action table 100 recorded on the hard disk 4 of the diagnostic server apparatus S. It is a figure which shows the group coping action table 100 recorded on the hard disk 4 of the diagnostic server apparatus S. It is a figure which shows the employee coping behavior table 102 recorded on the hard disk 4 of the diagnostic server apparatus S. It is a figure which shows the diagnostic result displayed on the display 24 of the terminal device. It is a figure which shows XY plane by other embodiment. It is a figure which shows the diagnostic result by other embodiment.

1. Overall Configuration of System FIG. 1 shows the overall configuration of a diagnostic system according to an embodiment of the present invention. Terminal devices T1, T2,... Tn are communicably connected to the diagnostic server device S via a network. Terminal devices T1, T2,... Tn are used by employees of a company that is the object of diagnosis. The diagnosis server device S may be installed inside the company or may be installed outside the company (for example, a WEB server on the Internet).

  The diagnosis server device S transmits questionnaire items to the terminal devices T1, T2,. The terminal devices T1, T2,... Tn display the received questionnaire items, and an employee who sees them inputs an answer to the questionnaire. The inputted questionnaire response is transmitted to the diagnosis server device S.

  Based on the questionnaire responses received from the terminal devices T1, T2,... Tn, the diagnostic server device S grasps the company state, grasps the state of each employee, and takes action on each employee based on both. Determine advice. The determined coping behavior advice can be viewed and printed by the administrator from the terminal device Ti. The manager can take appropriate coping behavior for each employee based on coping behavior advice.

  In FIG. 2, the functional block diagram of the diagnostic server apparatus S is shown. The questionnaire transmission means 2 transmits the questionnaire items A1 to Aj related to the first consciousness and the questionnaire items B1 to Bk related to the second consciousness recorded in the recording unit 4 to each terminal device. The questionnaire response receiving means 6 receives the questionnaire responses C1 to Cn from each terminal device and records them in the recording unit 4. One employee's questionnaire response C1 includes C1,1 to 1, Cj + k corresponding to questionnaire items A1 to Aj and B1 to Bk.

  The consciousness calculation means 8 determines whether the questionnaire results C1,1 to 1, Cj + k and the corresponding questionnaire items A1 to Aj and B1 to Bj are related to the first consciousness or the second consciousness. Based on the above, the degree of the first consciousness and the second consciousness of the employee is calculated. The degree of consciousness is calculated in the same manner for other employee questionnaire results C2 to Cn.

  The collective state determination means 10 has a first axis of the first degree of consciousness and a second axis of the second degree of consciousness. The state of the group is determined based on the distribution state when the degree is plotted.

  The personal condition determination means 12 plots the first and second consciousness levels of each employee on a plane having the first consciousness level as the first axis and the second consciousness level as the second axis. The status of each employee is determined based on the position of the employee.

  The coping behavior advice determining unit 14 determines coping behavior advice for each employee based on the group status determined by the group status determining unit 10 and the status of each employee determined by the personal status determining unit 12.

The coping behavior advice transmitting means 16 transmits coping behavior advice for each employee to the manager's terminal device Ti when the manager makes a request using the terminal device Ti. Thereby, the administrator can see counseling action advice indicating how to guide each employee in the terminal device Ti.

2. Hardware Configuration FIG. 3 shows a hardware configuration of the diagnostic server device S. A memory 22, a display 24, a hard disk 4, a CD-ROM drive 26, a communication circuit 28, and a mouse / keyboard 36 are connected to the CPU 20. The communication circuit 28 is for communicating with the terminal devices T1 to Tn via a network or the like.

  An operating system (for example, Microsoft WINDOWS (trademark)) 32, a diagnostic server program 34, questionnaire items A1 to Aj, B1 to Bk, a group coping action table 100, and an employee coping action table 102 are recorded on the hard disk 4. Yes. Also, questionnaire responses C1,1 to C1, j + k, C2,1 to C2, j + k... Cn, 1 to Cn, j + k are recorded. Here, in Cx, y, X indicates an employee and y indicates a questionnaire number. For example, C1,1 represents an answer to questionnaire number 1 of the first employee.

  The operating system 32 and the diagnostic server program 34 are the ones recorded on the CD-ROM 30 and installed on the hard disk 4 via the CD-ROM drive 26. The diagnostic server program 34 functions in cooperation with the operating system 32. The diagnostic server program 34 alone may function.

The hardware configuration of each of the terminal devices T1 to Tn is the same as that of the diagnostic server device S. However, a browser program is recorded on the hard disk 4 instead of the diagnostic server program 34.

3. Diagnosis process In the diagnosis process, a questionnaire execution process and an analysis process are executed. Hereinafter, each process will be described.

(1) Questionnaire execution process FIG. 4 shows a flowchart of the questionnaire execution process of the diagnostic server program 34 and a flowchart of the questionnaire execution process of the browser program of the terminal device T1. In FIG. 4, only the terminal device T1 is shown, but the same applies to the other terminal devices T2 to Tn.

  The employee E1 (not shown) operates the mouse / keyboard 36 of the terminal device T1 to connect to the diagnosis server device S. Further, when the employee E1 inputs the employee ID and password, the CPU 20 of the terminal device T1 transmits this to the diagnosis server device S to make a login request (step S1).

  Upon receiving this, the CPU 20 of the diagnostic server device S refers to the combination information (not shown) of the employee ID and password recorded in the hard disk 4 and whether there is a combination of the employee ID and password sent. Judge whether. If it does not exist, the CPU 20 determines that the login is unauthorized and ends the process (step S21). If it exists, the CPU 20 determines that the login is correct (step S21), and transmits the questionnaire items A1 to Aj and B1 to Bj recorded in the hard disk 4 to the terminal device T1 (step S22). Further, the CPU 20 refers to an employee DB (not shown) recorded on the hard disk 4 using the employee ID as a key, acquires the name, affiliation, title, etc., and transmits these to the terminal device T1.

  An example of the questionnaire items recorded on the hard disk 4 is shown in FIG. In this embodiment, 20 questionnaire items A1 to A10 and B1 to B10 are recorded. In the figure, the column “No” indicates the number of the questionnaire item. In the “Category” column, the contents of the questionnaire are related to awareness regarding the degree of relation with other employees in the company (first consciousness), or related to awareness regarding the discipline in the company (second consciousness) Is shown. In the figure, “A” indicates the former, and “B” indicates the latter.

  The contents of the questionnaire are described in the “questionnaire item” column. In the “score” column, a score corresponding to the answer to the questionnaire item is described (details will be described later).

  The CPU 20 of the diagnosis server device S rearranges the read questionnaire items A1 to A10 and B1 to B10 at random, and transmits them to the terminal device T1 together with the questionnaire number. Receiving this, the CPU 20 of the terminal device T1 displays the questionnaire items on the display 24 as shown in FIG. 6 (step S2).

  In the employee identification area 50, the affiliation, title, name, employee ID, and the like transmitted from the server device S are displayed. In the number explanation area 52, the meaning of the number to be selected as an answer to the questionnaire item is displayed.

  In the questionnaire area 54, a questionnaire item display field 56 and an answer input field 58 corresponding thereto are displayed. In addition, although the questionnaire number is attached | subjected to the questionnaire item, a questionnaire number is not displayed. Moreover, since the questionnaire items are rearranged randomly, they are displayed in a different order for each employee. Furthermore, by arranging them at random, employees cannot predict which questionnaire items are related to which consciousness, so it is possible to eliminate prejudice in questionnaire responses.

  The employee who operates the terminal device T1 operates the mouse / keyboard 36 with respect to the questionnaire item displayed in the questionnaire item display field 56, and selects one radio button corresponding to the numbers 1 to 5 in the answer input field 58. Select and answer (step S3). When the employee selects answers to all the questionnaire items, the employee clicks the send button 60 with the mouse / keyboard 36. In response to this, the CPU 20 of the terminal device T1 transmits the questionnaire item number and the responses C1,20, C1,12, C1,11... To the diagnosis server device S together with the employee ID (step S3).

  FIG. 7 shows an example of questionnaire response data transmitted from the terminal device T1 to the server device S. A questionnaire number and a corresponding questionnaire answer are described.

  The CPU 20 of the diagnostic server apparatus S that has received the questionnaire response data records it on the hard disk 4 (step S23). At this time, as shown in FIG. 8, the questionnaire numbers are rearranged and recorded.

Although the terminal device T1 has been described above, the same applies to the other terminal devices T2 to Tn. Therefore, as shown in FIG. 8, the questionnaire response data of each employee is accumulated in the diagnosis server device S as described above.

(2) Analysis processing FIGS. 9 and 10 show flowcharts of the analysis processing of the diagnostic server program. In the analysis process, first of all, based on the questionnaire responses, the score for the awareness regarding the degree of relationship with other employees in the company (first consciousness) and the score for the awareness regarding the discipline in the company (second consciousness) (See the flowchart in FIG. 9).

  Next, based on the first consciousness score and the second consciousness score calculated for each employee, the state of each employee and the state of the entire company are calculated (see step S35 in FIG. 10). Subsequently, coping action advice is determined and recorded for each employee based on the state of the entire company and the state of each employee (step S38).

  As described above, coping action advice is recorded for each employee so that each employee can access and browse it from the terminal device.

  Details of the analysis processing will be described below with reference to FIGS. The CPU 20 of the diagnosis server device S sets the employee in the first line of the questionnaire response recorded on the hard disk 4 as the target employee (step S30). Here, the employee with the employee ID “35216-1234” is the target employee.

  Next, the CPU 20 calculates a score related to the first consciousness based on the questionnaire response of the target employee (step S31). For example, the answer to the questionnaire number “1” of the target employee “35216-1234” is “2”. The CPU 20 refers to the questionnaire item table of FIG. 5 and acquires the score of the answer “2” in the questionnaire number “1”. Here, the score “2” is acquired.

  Next, the score “2” is acquired based on the answer “4” to the questionnaire number “2”.

  By repeating the above processing up to the questionnaire number “10” and totaling each score, the score related to the first consciousness can be calculated. The CPU 20 records the calculated score in association with the employee ID on the hard disk 4 (step S31).

  In FIG. 5, the relationship between the questionnaire items and the scores is determined as follows. If the questionnaire item is a positive question about the first consciousness, the highest score “5” is given to the answer “5”, the score “4” is given to the answer “4”, and the lowest is given to the answer “1” Score "1" is given (see A1 in FIG. 5). If the questionnaire item is a negative question about the first consciousness, the highest score “5” is given to the answer “1”, the score “4” is given to the answer “2”, and the lowest is given to the answer “5” Score "1" is given (see A2 in FIG. 5).

  When the score related to the first consciousness is calculated, the CPU 20 calculates the score related to the second consciousness based on the questionnaire response of the target employee (step S32). For example, the answer to the questionnaire number “11” of the target employee “35216-1234” is “5”. The CPU 20 refers to the questionnaire item table in FIG. 5 and obtains the score of the answer “5” in the questionnaire number “11”. Here, the score “1” is acquired.

  Next, the score “5” is acquired based on the answer “1” to the questionnaire number “12”.

  By repeating the above processing up to the questionnaire number “20” and totaling each score, the score related to the second consciousness can be calculated. The CPU 20 records the calculated score in association with the employee ID on the hard disk 4 (step S32).

  In FIG. 5, the relationship between the questionnaire items and the scores is determined as follows. If the questionnaire item is a positive question about the second consciousness, the highest score “5” is given to the answer “5”, the score “4” is given to the answer “4”, and the lowest is given to the answer “1” Score "1" is given (see B10 in FIG. 5). If the questionnaire item is a negative question about the second consciousness, the highest score “5” is given to answer “1”, the score “4” is given to answer “2”, and the lowest score is given to answer “5” Score "1" is given (see B11 in FIG. 5).

  When the score is calculated for the second consciousness, the CPU 20 determines whether the score has been calculated for all employees (step S33). If there is an unprocessed employee, the CPU 20 sets the next employee (here, employee “35210-2913” in the second row in FIG. 8) as the target employee (step S34). The CPU 20 repeatedly executes step S31 and subsequent steps.

  In this way, the first consciousness score and the second consciousness score are calculated for each employee and recorded on the hard disk 4. FIG. 14 shows the score of each employee recorded in this way. Note that nothing is recorded in the “position” column in FIG. 14 at this stage. When the scores are calculated for all employees, the CPU 20 proceeds to a calculation process for the status of each employee and the status of the entire company (steps S33 and S35).

  The flowchart of the state calculation process of the entire employee / company is shown in FIGS. First, the CPU 20 sets the first employee recorded in FIG. 14 as a target employee (step S50). Next, assume a plane (X = 25, Y = 25 is the origin) having the first consciousness score as the X axis and the second consciousness score as the Y axis, as shown in FIG. An α region, β region, γ region, and δ region are set. The CPU 20 determines and records in which region the employee is located based on the first consciousness score and the second consciousness score of the target employee (step S50).

  For example, the employee “35216-1234” is positioned in the region α because the score of the first consciousness is “28” and the score of the second consciousness is “36”. The CPU 20 records the position thus determined in association with the employee ID (see the “position” column in FIG. 14).

  Next, the CPU 20 determines whether or not the positions have been determined and recorded for all employees recorded in FIG. 14 (step S52). If not yet, the next employee “35210-2913” is set as the target employee, and step S51 and subsequent steps are repeated. The employee “35210-2913” has a score of “43” for the first consciousness and a score of “20” for the second consciousness, so that it belongs to the area γ.

  As described above, the positions are determined and recorded for all employees. The recorded position represents the status of each employee. In this embodiment, as shown in FIG. 16, the state is determined with the region α as the satisfaction group, the region β as the self-esteem group, the region γ as the approval group, and the region δ as the support group.

  When the state of each employee is determined, the CPU 20 determines the state of the entire company based on the distribution state when all employees are plotted on the plane of FIG. 17 and 18 show the relationship between the distribution state of each employee's plot and the corresponding company state.

  For example, if the distribution is as shown in FIG. 17A, it is determined that the state of the company is an ideal type. If the distributions are as shown in FIGS. 17B, 17C, 18D, and 18E, it is determined that the company status is a performance type, a maintenance type, a movement type, and a hazard type, respectively.

  Details of the process for determining the state of the company will be shown after step S54 in FIG. First, the CPU 20 calculates the proportion of employees belonging to each of the areas α, β, γ, and δ in FIG. 15 (step S54).

  Subsequently, the CPU 20 determines whether the ratio of employees belonging to the area α (hereinafter referred to as the ratio of the area α) is 80% or more (step S55). If it is 80% or more, it is determined to be an ideal type and recorded (step S56). If the ratio of the area α is not 80% or more, the CPU 20 determines whether the ratio of the area δ is 80% or more (step S57). If it is 80% or more, it is judged to be a hazard type and recorded (step S58).

  If the ratio of the area δ is not 80% or more, the CPU 20 sums up the ratio of the area α and the ratio of the area γ (hereinafter referred to as the ratio of the area αγ. Hereinafter, the ratio of the area x is referred to as “the ratio of the area xy”. And the ratio of the region y) is 80% or more, and whether the region αβ is 80% or more is determined (step S59).

  On the other hand, if it is not 80% or more, the CPU 20 determines whether or not the ratio of the region αγ is 80% or more (step S60). If this is 80% or more, the CPU 20 determines whether the ratio of the region αβ is 20 to 80% (step S61). If it is 20 to 80%, it is judged as a maintenance type and recorded (step S62). If it is not 20 to 80%, the movement type is determined and recorded (step S64).

  In step S60, if the ratio of area αγ is not 80% or more, CPU 20 determines whether the ratio of area αβ is 80% or more (step S63). If it is not 80% or more, the movement type is determined and recorded (step S64).

  In step S63, if the ratio of area αβ is 80% or more, CPU 20 determines whether the ratio of area αγ is 20 to 80% (step S65). If it is not 20 to 80%, the movement type is determined and recorded (step S64). If it is 20 to 80%, the performance type is judged and recorded (step S66).

  If it is determined in step S59 that the ratio of the region αγ is 80% or more and the ratio of the region αβ is 80% or more, the CPU 20 determines that the ratio of the region αβ is higher than the ratio of the region αγ. It is determined whether it is larger (step S67). If it is larger, it is judged as a maintenance type and recorded (step S69). If not, the performance type is judged and recorded (step S68).

  As described above, the status of each employee and the status of the entire company can be determined. Here, the following description will be made assuming that the state of the entire company is determined to be the performance type.

  Next, the CPU 20 of the diagnosis server device S determines counseling action advice. In step S36 in FIG. 10, the CPU 20 determines group coping behavior advice for employees as a group based on the state of the entire company.

  In this embodiment, a collective action table 100 as shown in FIGS. 19 and 20 is recorded in the hard disk 4 in advance. In the group coping behavior table 100, state analysis and group coping behavior advice are described in association with the company state.

  Here, since the state of the company is a performance type, the CPU 20 selects analysis and coping action advice corresponding to this. In FIGS. 19 and 20, only a part of the analysis and coping action advice are shown, and others are omitted.

  Subsequently, the CPU 20 determines counseling action advice for each employee. First, the first employee recorded in the questionnaire response of FIG. 14 is set as the target employee (step S37). Here, the employee “35216-1234” is the target employee.

  Next, the state of the target employee is acquired (step S38). Here, α (that is, the satisfaction group) is acquired. Subsequently, the CPU 20 determines counseling action advice based on the combination of the state of the entire company and the state of the target employee (step S39). As described above, the state of the entire company is the performance type, and the state of the target employee is the satisfaction group, so the coping action advice is determined based on the combination of these.

  In this embodiment, an employee coping behavior table 102 as shown in FIG. 21 is recorded in the hard disk 4 in advance. In the employee coping action table 102, coping action advice indicating what action should be taken for the employee is described in association with all combinations of the company state and the employee state. In FIG. 21, only a part of the employee coping table is shown and the others are omitted.

  Here, since the state of the entire company is the performance type and the state of the target employee is the satisfaction group, the CPU 20 selects the coping action advice 200 corresponding to this and records it on the hard disk 4 in association with the employee ID of the target employee. (Step S39).

  Subsequently, the CPU 20 determines whether or not coping action advice has been determined for all employees who have answered the questionnaire (step S40). If not, the next employee “35210-2913” is set as the target employee (step S41), and step S38 and subsequent steps are repeated.

  Since the state of the next employee “35210-2913” is the approval group (γ), the CPU 20 gives counseling action advice corresponding to the performance type for the entire company and the state of the target employee for the approval group. Obtained from the table 102. This is recorded in association with the employee ID of the target employee (step S39).

  If the above processing is repeated and coping action advice is determined for all employees (step S40), the CPU 20 ends the analysis processing.

  As described above, record what kind of coping action should be taken by the manager (group coping action) and what coping action should be taken for each employee. be able to.

  The recorded coping behavior can be viewed by logging in to the diagnosis server device S as an administrator from the terminal device. It can also be printed. FIG. 22 shows the diagnosis result displayed on the display 24 of the administrator's terminal device.

  The CPU 20 of the terminal device T displays a state where each employee is plotted on the plane of FIG. The numbers represent each employee. When the administrator clicks the number using the mouse 36, the coping behavior advice for each employee recorded in step S39 is displayed.

In the group status display column 302, the group coping viewpoint display column 304, and the group analysis column 306, the analysis determined in step S36 and coping action advice are displayed.

4). Other embodiments
(1) In the above embodiment, five levels (1 to 5) are selected and answered for the questionnaire items. However, the selection may be made in 4 steps or less and 6 steps or more.

(2) In the above embodiment, as shown in FIG. 5, the same number of questionnaire items as the questionnaire items transmitted to the terminal device T are recorded. However, more diagnostic items than the number of questionnaire items to be transmitted may be prepared in the diagnostic server device S, and a predetermined number may be selected at random from these and transmitted to the terminal device T.

(3) In the above embodiment, as shown in FIG. 15, the score of the first consciousness (X) is 25 and the score of the second consciousness (Y) is 25, which is the origin of the XY plane. However, the origin may be moved according to the industry or the company size. For example, the first consciousness score of 35 and the second consciousness (Y) score of 25 may be set as the origin.

(4) In the above embodiment, the full marks of the first consciousness and the second consciousness are made the same. However, for example, the first consciousness may have a full score of 55, and the second consciousness may have a full score of 50.

(5) In the above embodiment, the diagnosis server device S and the terminal devices T1 to Tn constitute a system. However, the diagnosis system may be realized by a single computer. In this case, questionnaire sheets (in which the questionnaire items in FIG. 6 are described) are distributed to each employee, responses are collected, and these are input to the one computer. As a result, the data of FIG. 8 is recorded in the computer.

  A diagnostic program is recorded in the computer, and a diagnostic result can be displayed and printed based on the data shown in FIG. The diagnostic program in this case performs the same processing as the flowcharts shown in FIGS. The recorded coping behavior can be displayed and printed on the computer.

(6) In the above embodiment, as the first consciousness, the consciousness regarding the degree of relation with other employees in the company is adopted, and as the second consciousness, the consciousness regarding the discipline in the company is adopted. However, a third consciousness (for example, a consciousness regarding self-confidence) may also be adopted to determine the employee state and the company state in the XYZ space. Similarly, four or more consciousnesses may be adopted to determine the state in a multidimensional space.

(7) In the above embodiment, the case has been described where the group is a company and the group members are employees. However, the present invention can be applied in the same manner as long as it is a group composed of members (for example, a professional group, a club, and a union).

(8) The% in determining the type of the entire company in the above embodiment is merely an example, and it is preferable to adjust by changing the value depending on the industry or changing the value based on a preliminary questionnaire.

(9) In the above embodiment, as shown in FIG. 15, a predetermined value is used as a threshold value to determine whether each employee belongs to the region α, β, γ, or δ. However, as shown in FIG. 23, the threshold value may have a predetermined width. For example, in FIG. 23, an employee whose first consciousness X is 20 or more belongs to the region α or the region γ. An employee whose X is 30 or less belongs to the region β or the region δ. Therefore, employees whose X is 20 or more and 30 or less belong to both the regions α and γ and the regions β and δ.

  Similarly, employees whose second awareness Y is 20 or more belong to the region α or the region β. An employee whose Y is 30 or less belongs to the region γ or the region δ. Therefore, employees whose Y is 20 or more and 30 or less belong to both the regions α and β and the regions γ and δ.

  Since employees in the vicinity of the threshold value have the characteristics of both areas, it is possible to make a more accurate determination by assuming that they belong to both areas as in this embodiment.

(10) In the above embodiment, each employee is plotted on a plane centered on the scores of the first consciousness and the second consciousness, the group is classified according to the distribution status, and analysis and coping action advice are given. I am trying to output.

  However, separately or in addition to the above, a predetermined condition is recorded in advance, and when the condition is satisfied, an analysis and a coping action recorded in advance corresponding to the condition are output. Also good. For example, if there is one employee who replied “1” or “5” with respect to a predetermined questionnaire item, the analysis and coping behavior corresponding to this is output on the condition. Alternatively, if an average value or variance for a predetermined questionnaire item exceeds a threshold value, a corresponding analysis or response action may be output on the condition.

  For example, if the average value of the questionnaire item “I think work is approved by people at work” is in the vicinity of “3” and the variance is smaller than the predetermined value, A pre-recorded analysis saying “Many employees feel that they can't say whether they trust their superiors or seniors” is output. By doing so, it is possible to provide more detailed and detailed information than the analysis / action action advice based on the classification based on the first consciousness and the second consciousness.

(11) In the above embodiment, analysis using a predetermined number (for example, 20) of questionnaire items is performed. In the said embodiment, it analyzes based on the answer with respect to all the questionnaire items. However, items for which analysis for presenting results may not be included in the questionnaire items.

  For example, 23 questionnaire items are provided in total, and three of them are set as preliminary questionnaire items. Employees are asked to answer all questionnaire items, including preliminary questionnaire items. Preliminary questionnaire items are recorded as questionnaire responses, but are not used for group status determination, individual status determination, or coping action advice determination.

  In this way, in a group that repeats questionnaires and conducts periodic analysis, if the questionnaire items used for analysis become unsuitable due to changes in the situation, etc. As a preliminary questionnaire item, the preliminary questionnaire item can be a questionnaire item to be analyzed.

  According to this method, past questionnaire responses are also recorded for the preliminary questionnaire items. Therefore, even if the preliminary questionnaire items are changed to the questionnaire items to be analyzed on the way, continuous analysis is performed. The advantage of being able to do so can be obtained.

  In the above, analysis / response actions are not output (or calculated) for responses to preliminary questionnaire items. However, based on the answer to the preliminary questionnaire item, only the analysis / handling action shown in (10) above may be presented.

(12) FIG. 24 shows a diagnosis result (display screen or print) according to another embodiment. In this embodiment, men are plotted as blue (first color) and women as pink (second color). The portion where the dots overlap is expressed by increasing the color density. Also, if the number of males or females is less than two, all points are expressed in the same color (green (third color)) to avoid identifying individuals. I have to.

  In addition, when an individual may not be specified, each point may be displayed with a number for specifying an employee.

Claims (8)

In the diagnostic server device that can communicate with the terminal device for the members of the group to input,
At least a plurality of questionnaire items related to the first consciousness of the group member, and a recording unit that records a plurality of questionnaire items related to the second consciousness of the group member,
Questionnaire transmitting means for transmitting at least a part of a plurality of questionnaire items related to the first consciousness and the second consciousness recorded in the recording unit to the terminal device;
A questionnaire response receiving means for receiving an answer inputted by the member according to each questionnaire item, together with the identification code of the member, from the terminal device and recording it in a recording unit;
With reference to the identification code of the member, for each member, whether the questionnaire item is recorded in the recording unit and whether the questionnaire item is related to the first consciousness or the second consciousness Consciousness calculating means for calculating the degree of the first consciousness and the second consciousness of the member based on
A plane in which the first consciousness and the second consciousness of all the target members calculated by the consciousness calculating means are set with the first consciousness as the first axis and the second consciousness as the second axis. Group state determination means for determining the state of the group to which the member belongs, based on the distribution state when plotted in
The first consciousness and the second consciousness of each member calculated by the consciousness calculating means are plotted on a plane having the first consciousness as the first axis and the second consciousness as the second axis. Personal status determination means for determining the status of each member based on the position of the case;
Coping action advice determining means for determining coping action advice for each member based on the state of the group obtained by the group state judging means and the state of each member obtained by the individual state judging means;
A diagnostic server device. A diagnostic server device capable of communicating with a terminal device for input by a member of the group includes at least a plurality of questionnaire items related to the first awareness of the group member and a plurality of items related to the second awareness of the group member. A diagnostic server program to be realized by a computer having a recording unit that records the questionnaire items, wherein the computer has a plurality of first and second consciousnesses recorded in the recording unit with respect to the terminal device. Survey sending means for sending at least some of the survey items of,
A questionnaire response receiving means for receiving an answer inputted by the member according to each questionnaire item, together with the identification code of the member, from the terminal device and recording it in a recording unit;
With reference to the identification code of the member, for each member, whether the questionnaire item is recorded in the recording unit and whether the questionnaire item is related to the first consciousness or the second consciousness Consciousness calculating means for calculating the degree of the first consciousness and the second consciousness of the member based on
A plane in which the first consciousness and the second consciousness of all the target members calculated by the consciousness calculating means are set with the first consciousness as the first axis and the second consciousness as the second axis. Group state determination means for determining the state of the group to which the member belongs, based on the distribution state when plotted in
The first consciousness and the second consciousness of each member calculated by the consciousness calculating means are plotted on a plane having the first consciousness as the first axis and the second consciousness as the second axis. Personal status determination means for determining the status of each member based on the position of the case;
Coping action advice determining means for determining coping action advice for each member based on the state of the group obtained by the group state judging means and the state of each member obtained by the individual state judging means;
Diagnostic server server program to make it function. At least each member's response to a plurality of questionnaire items related to the first consciousness of the group member and each member's response to a plurality of questionnaire items related to the second consciousness of the group member are identified by each member. An input means for inputting together with a code;
Questionnaire response recording means for recording the input answer together with the identification code of the member in a recording unit;
With reference to the identification code of the member, for each member, whether the questionnaire item is recorded in the recording unit and whether the questionnaire item is related to the first consciousness or the second consciousness Consciousness calculating means for calculating the degree of the first consciousness and the second consciousness of the member based on
A plane in which the first consciousness and the second consciousness of all the target members calculated by the consciousness calculating means are set with the first consciousness as the first axis and the second consciousness as the second axis. Group state determination means for determining the state of the group to which the member belongs, based on the distribution state when plotted in
The first consciousness and the second consciousness of each member calculated by the consciousness calculating means are plotted on a plane having the first consciousness as the first axis and the second consciousness as the second axis. Personal status determination means for determining the status of each member based on the position of the case;
Coping action advice determining means for determining coping action advice for each member based on the state of the group obtained by the group state judging means and the state of each member obtained by the individual state judging means;
Diagnostic device with A diagnostic program for realizing a diagnostic device by a computer, the computer at least regarding each member's response to a plurality of questionnaire items related to the first consciousness of the group member and the second consciousness of the group member An input means for inputting each member's answer to a plurality of questionnaire items together with each member's identification code;
Questionnaire response recording means for recording the input answer together with the identification code of the member in a recording unit;
With reference to the identification code of the member, for each member, whether the questionnaire item is recorded in the recording unit and whether the questionnaire item is related to the first consciousness or the second consciousness Consciousness calculating means for calculating the degree of the first consciousness and the second consciousness of the member based on
A plane in which the first consciousness and the second consciousness of all the target members calculated by the consciousness calculating means are set with the first consciousness as the first axis and the second consciousness as the second axis. Group state determination means for determining the state of the group to which the member belongs, based on the distribution state when plotted in
The first consciousness and the second consciousness of each member calculated by the consciousness calculating means are plotted on a plane having the first consciousness as the first axis and the second consciousness as the second axis. Personal status determination means for determining the status of each member based on the position of the case;
Coping action advice determining means for determining coping action advice for each member based on the state of the group obtained by the group state judging means and the state of each member obtained by the individual state judging means;
Diagnostic program to make it function. In the apparatus or program of Claims 1-4,
The apparatus or program according to claim 1, wherein the first consciousness is a consciousness regarding a degree of relation with other members in the group, and the second consciousness is a consciousness regarding discipline in the group. In the apparatus or program in any one of Claims 1-5,
In the recording unit, a coping action in which coping action advice is described for a member in association with a combination of the group state obtained by the group state judging unit and the member state obtained by the individual state judging unit A collection of advice is recorded,
The coping action advice determining unit determines coping action with reference to the coping action advice collection. In the apparatus or program in any one of Claims 1-6,
The questionnaire items include preliminary questionnaire items,
Answers are also recorded in the recording section for preliminary questionnaire items,
The coping action advice determining means determines coping action without considering the answer to the preliminary questionnaire item. Input means for inputting each member's answers to a plurality of questionnaire items relating to at least the first consciousness to the nth consciousness of the group member together with an identification code of each member;
Questionnaire response recording means for recording the input answer together with the identification code of the member in a recording unit;
With reference to the identification code of the member, for each member, whether the answer to the questionnaire item recorded in the recording unit and whether the questionnaire item relates to the first consciousness to the nth consciousness Consciousness calculating means for calculating the degree of the first consciousness to the nth consciousness of the member based on
Distribution state when the first consciousness to the nth consciousness of all the target members calculated by the consciousness calculation means are plotted in a multidimensional space around the first consciousness to the nth consciousness degree Based on the group state determination means for determining the state of the group to which the member belongs,
Based on the position when the first consciousness to the nth consciousness of each member calculated by the consciousness calculating means are plotted in a multidimensional space around the first consciousness to the nth consciousness, A personal status determination means for determining the status of each member;
Coping action advice determining means for determining coping action advice for each member based on the state of the group obtained by the group state judging means and the state of each member obtained by the individual state judging means;
Diagnostic device with

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