WO2011125272A1 - Diagnostic system - Google Patents

Diagnostic system Download PDF

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Publication number
WO2011125272A1
WO2011125272A1 PCT/JP2011/000516 JP2011000516W WO2011125272A1 WO 2011125272 A1 WO2011125272 A1 WO 2011125272A1 JP 2011000516 W JP2011000516 W JP 2011000516W WO 2011125272 A1 WO2011125272 A1 WO 2011125272A1
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WO
WIPO (PCT)
Prior art keywords
consciousness
group
state
questionnaire
determining
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PCT/JP2011/000516
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French (fr)
Japanese (ja)
Inventor
隆史 原田
Original Assignee
株式会社原田教育研究所
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Application filed by 株式会社原田教育研究所 filed Critical 株式会社原田教育研究所
Priority to JP2012509282A priority Critical patent/JP5854988B2/en
Publication of WO2011125272A1 publication Critical patent/WO2011125272A1/en

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q90/00—Systems or methods specially adapted for administrative, commercial, financial, managerial or supervisory purposes, not involving significant data processing

Definitions

  • the present invention relates to a system for analyzing states of groups and members and determining coping actions for making the states good.
  • Patent Document 1 shows a system that inputs the result of a questionnaire survey made up of a plurality of questions conducted for employees and outputs each index for evaluation on a radar chart based on this result. ing. Thereby, the state of the whole organization can be grasped.
  • Patent Document 2 discloses a system that grasps and presents the characteristics of each employee in relation to a population (for example, the entire company) based on the results of a questionnaire. Thereby, the state of each employee can be grasped.
  • Patent Document 1 Although it is possible to grasp the state of the entire organization, it is difficult to individually grasp the state of each individual belonging to the organization. Therefore, even if an action guideline for the entire organization can be derived based on the analysis result, it is difficult to derive an action guideline for each individual.
  • An object of the present invention is to provide a system that solves the above-described problems and can provide advice on actions for improving the state of a group and individuals to each individual belonging to the group. .
  • the diagnostic server device is a diagnostic server device capable of communicating with a terminal device for input by a group member, and at least a plurality of items related to the first consciousness of the group member.
  • Questionnaire transmission means for transmitting at least a part of the questionnaire items, and an answer input by the member according to each questionnaire item together with the identification code of the member from the terminal device and recorded in the recording unit
  • the answer of the questionnaire item and the questionnaire item recorded in the recording unit are the first
  • a consciousness calculating means for calculating the degree of the first consciousness and the second consciousness of the member based on whether it is related to the consciousness or the second consciousness, and an object calculated by the consciousness calculating means
  • the first consciousness and the second consciousness of all the members become the distribution state when plotted on a plane having the first consciousness as the first axis and the second consciousness as the second axis.
  • the degree of the first consciousness is determined. Obtained by the individual state determining means for determining the state of each member based on the position when plotted on a plane having the first axis and the second consciousness as the second axis, and the group state determining means. Group status and the personal status determination means. Based on the state of each member was collected using, and a coping behavior advice determination means for determining the coping advice for each member.
  • the diagnostic apparatus includes at least a plurality of questionnaires regarding a plurality of questionnaire items relating to a plurality of questionnaire items relating to the first consciousness of the group member and a second questionnaire regarding the second consciousness of the group member.
  • An input means for inputting each member's answer to the item together with each member's identification code; a questionnaire response recording means for recording the input answer together with the member's identification code in a recording unit; and
  • Consciousness calculation means for each member, based on whether the questionnaire item is recorded in the recording unit and whether the questionnaire item relates to the first consciousness or the second consciousness,
  • Consciousness calculation means for calculating the degree of first consciousness and second consciousness of the member, and the first consciousness and second consciousness of all the target members calculated by the consciousness calculation means
  • a group state for determining the state of the group to which the member belongs based on the distribution state when the degree of the first consciousness is plotted on a plane having the first axis as the first axis and the second consciousness as the second axis
  • the first consciousness is a consciousness regarding the degree of relation with other members in the group
  • the second consciousness is a consciousness regarding discipline in the group. It is a feature.
  • the recording unit is associated with the combination of the group state obtained by the group state determination unit and the member state obtained by the individual state determination unit, A collection of coping behavior advices describing coping behavior advice for members is recorded, and coping behavior advice determination means is characterized by determining coping behavior with reference to the coping behavior advice collection.
  • the questionnaire item includes a preliminary questionnaire item, and the answer is also recorded in the recording unit for the preliminary questionnaire item. It is characterized by determining coping behavior without considering the answer.
  • the preliminary questionnaire item is an official questionnaire item according to the situation, a continuous analysis can be performed based on past responses to the preliminary questionnaire item.
  • the diagnostic device is an input means for inputting at least the responses of each member to a plurality of questionnaire items relating to the first to nth consciousness of the group members together with the identification codes of each member.
  • a questionnaire response recording means for recording the input answer together with the identification code of the member in a recording unit, and the questionnaire recorded in the recording unit for each member with reference to the identification code of the member
  • Consciousness calculation that calculates the degree of the first consciousness to the nth consciousness of the member based on the answer of the item and whether the questionnaire item is related to the first consciousness to the nth consciousness
  • the first consciousness to the nth consciousness of all the members calculated by the means and the consciousness calculation means are plotted in a multidimensional space with the degree of the first consciousness to the nth consciousness as axes Based on the distribution of And the group state determination means for determining the state of the group to which the member belongs, and the first consciousness to the nth consciousness of each member calculated by the consciousness calculation means.
  • the individual state determining means for determining the state of each member, the state of the group obtained by the group state determining means, and the individual Coping action advice determining means for determining coping action advice for each member based on the state of each member obtained by the state determining means.
  • “questionnaire transmission means” corresponds to step S22 in the embodiment.
  • “Questionnaire response receiving means” corresponds to step S23 in the embodiment.
  • Consciousness calculation means corresponds to steps S31 and S32 in the embodiment.
  • Group status determination means corresponds to step S35 in the embodiment.
  • “Individual status determination means” corresponds to step S51 in the embodiment.
  • Coding action advice determining means corresponds to step S39 in the embodiment.
  • Program is a concept that includes not only a program that can be directly executed by the CPU but also a source-format program, a compressed program, an encrypted program, and the like.
  • FIG. 1 is an overall configuration diagram of a diagnostic system according to an embodiment of the present invention.
  • 3 is a functional block diagram of a diagnostic server device S.
  • FIG. It is a figure which shows the hardware constitutions of the diagnostic server apparatus. It is a flowchart in the questionnaire implementation process of the diagnostic server program.
  • FIG. 6 is a diagram showing questionnaire items A1 to A10 and B1 to B10 recorded on the hard disk 4 of the diagnostic server device S. It is a figure which shows a questionnaire screen. It is a figure which shows the questionnaire response data transmitted to the diagnostic server apparatus S from the terminal device T1. It is a figure which shows the questionnaire response recorded on the hard disk 4 of the diagnostic server apparatus S.
  • FIG. 5 is a flowchart of analysis processing of a diagnostic server program 34.
  • FIG. 5 is a flowchart of analysis processing of a diagnostic server program 34. It is a flowchart of the state calculation of the employee and the whole company. It is a flowchart of the state calculation of the employee and the whole company. It is a flowchart of the state calculation of the employee and the whole company. It is a figure which shows the table which recorded the score of the 1st consciousness for every employee, the score of the 2nd consciousness, and the position on XY plane. It is a figure which shows XY plane. It is a figure which shows the analysis of each area
  • FIG. 1 shows the overall configuration of a diagnostic system according to an embodiment of the present invention.
  • Terminal devices T1, T2,... Tn are communicably connected to the diagnostic server device S via a network.
  • Terminal devices T1, T2,... Tn are used by employees of a company that is the object of diagnosis.
  • the diagnosis server device S may be installed inside the company or may be installed outside the company (for example, a WEB server on the Internet).
  • Diagnostic server device S transmits questionnaire items to each terminal device T1, T2,... Tn.
  • the terminal devices T1, T2,... Tn display the received questionnaire items, and an employee who sees them inputs an answer to the questionnaire.
  • the inputted questionnaire response is transmitted to the diagnosis server device S.
  • the diagnostic server device S grasps the company state, grasps the state of each employee, and takes action on each employee based on both. Determine advice.
  • the determined coping behavior advice can be viewed and printed by the administrator from the terminal device Ti. The manager can take appropriate coping behavior for each employee based on coping behavior advice.
  • FIG. 2 shows a functional block diagram of the diagnostic server device S.
  • the questionnaire transmission means 2 transmits the questionnaire items A1 to Aj related to the first consciousness and the questionnaire items B1 to Bk related to the second consciousness recorded in the recording unit 4 to each terminal device.
  • the questionnaire response receiving means 6 receives the questionnaire responses C1 to Cn from each terminal device and records them in the recording unit 4.
  • the questionnaire response C1 of one employee includes C1,1 to 1, Cj + k corresponding to the questionnaire items A1 to Aj and B1 to Bk.
  • the consciousness calculation means 8 determines whether the questionnaire results C1,1 to 1, Cj + k and the corresponding questionnaire items A1 to Aj and B1 to Bj are related to the first consciousness or the second consciousness. Based on the above, the degree of the first consciousness and the second consciousness of the employee is calculated. The degree of consciousness is calculated in the same manner for the questionnaire results C2 to Cn of other employees.
  • the collective state determination means 10 has a first axis of the first degree of consciousness and a second axis of the second degree of consciousness.
  • the state of the group is determined based on the distribution state when the degree is plotted.
  • the personal condition determination means 12 plots the first and second consciousness levels of each employee on a plane having the first consciousness level as the first axis and the second consciousness level as the second axis. The status of each employee is determined based on the position of the employee.
  • the coping behavior advice determining unit 14 determines coping behavior advice for each employee based on the group status determined by the group status determining unit 10 and the status of each employee determined by the personal status determining unit 12.
  • the coping behavior advice transmitting means 16 transmits coping behavior advice for each employee to the manager's terminal device Ti when the manager makes a request using the terminal device Ti. Thereby, the administrator can see counseling action advice indicating how to guide each employee in the terminal device Ti.
  • FIG. 3 shows a hardware configuration of the diagnostic server device S.
  • a memory 22, a display 24, a hard disk 4, a CD-ROM drive 26, a communication circuit 28, and a mouse / keyboard 36 are connected to the CPU 20.
  • the communication circuit 28 is for communicating with the terminal devices T1 to Tn via a network or the like.
  • An operating system for example, Microsoft WINDOWS (trademark) 32, a diagnostic server program 34, questionnaire items A1 to Aj, B1 to Bk, a group coping action table 100, and an employee coping action table 102 are recorded on the hard disk 4. Yes.
  • questionnaire responses C1,1 to C1, j + k, C2,1 to C2, j + k... Cn, 1 to Cn, j + k are recorded.
  • Cx, y indicates an employee and y indicates a questionnaire number.
  • C1,1 represents an answer to questionnaire number 1 of the first employee.
  • the operating system 32 and the diagnostic server program 34 are the ones recorded on the CD-ROM 30 and installed on the hard disk 4 via the CD-ROM drive 26.
  • the diagnostic server program 34 functions in cooperation with the operating system 32.
  • the diagnostic server program 34 alone may function.
  • each of the terminal devices T1 to Tn is the same as that of the diagnostic server device S.
  • a browser program is recorded on the hard disk 4 instead of the diagnostic server program 34.
  • Diagnosis process In the diagnosis process, a questionnaire execution process and an analysis process are executed. Hereinafter, each process will be described.
  • FIG. 4 shows a flowchart of the questionnaire execution process of the diagnostic server program 34 and a flowchart of the questionnaire execution process of the browser program of the terminal device T1.
  • FIG. 4 shows only the terminal device T1, but the same applies to the other terminal devices T2 to Tn.
  • the employee E1 (not shown) operates the mouse / keyboard 36 of the terminal device T1 to connect to the diagnosis server device S. Further, when the employee E1 inputs the employee ID and password, the CPU 20 of the terminal device T1 transmits this to the diagnosis server device S to make a login request (step S1).
  • the CPU 20 of the diagnostic server device S refers to the combination information (not shown) of the employee ID and password recorded in the hard disk 4 and whether there is a combination of the employee ID and password sent. Judge whether. If it does not exist, the CPU 20 determines that the login is unauthorized and ends the process (step S21). If it exists, the CPU 20 determines that the login is correct (step S21), and transmits the questionnaire items A1 to Aj and B1 to Bj recorded in the hard disk 4 to the terminal device T1 (step S22). Further, the CPU 20 refers to an employee DB (not shown) recorded on the hard disk 4 using the employee ID as a key, acquires the name, affiliation, title, etc., and transmits these to the terminal device T1.
  • FIG. 1 An example of the questionnaire items recorded on the hard disk 4 is shown in FIG.
  • 20 questionnaire items A1 to A10 and B1 to B10 are recorded.
  • the column “No” indicates the number of the questionnaire item.
  • the contents of the questionnaire are related to awareness regarding the degree of relation with other employees in the company (first consciousness), or related to awareness regarding the discipline in the company (second consciousness) Is shown.
  • “A” indicates the former, and “B” indicates the latter.
  • the CPU 20 of the diagnosis server device S rearranges the read questionnaire items A1 to A10 and B1 to B10 at random, and transmits them together with the questionnaire number to the terminal device T1. Receiving this, the CPU 20 of the terminal device T1 displays the questionnaire items on the display 24 as shown in FIG. 6 (step S2).
  • employee identification area 50 the affiliation, title, name, employee ID, and the like transmitted from the server device S are displayed.
  • number explanation area 52 the meaning of the number to be selected as an answer to the questionnaire item is displayed.
  • a questionnaire item display field 56 and an answer input field 58 corresponding thereto are displayed.
  • the questionnaire number is attached
  • a questionnaire number is not displayed.
  • the questionnaire items are rearranged randomly, they are displayed in a different order for each employee. Furthermore, by arranging them at random, employees cannot predict which questionnaire items are related to which consciousness, so it is possible to eliminate prejudice in questionnaire responses.
  • the employee who operates the terminal device T1 operates the mouse / keyboard 36 for the questionnaire item displayed in the questionnaire item display field 56, and selects one radio button corresponding to the numbers 1 to 5 in the answer input field 58. Select and answer (step S3).
  • the CPU 20 of the terminal device T1 transmits the questionnaire item number and the responses C1,20, C1,12, C1,11... To the diagnosis server device S together with the employee ID (step S3).
  • FIG. 7 shows an example of questionnaire response data transmitted from the terminal device T1 to the server device S. A questionnaire number and a corresponding questionnaire answer are described.
  • the CPU 20 of the diagnostic server device S that has received the questionnaire response data records it on the hard disk 4 (step S23). At this time, as shown in FIG. 8, the questionnaire numbers are rearranged and recorded.
  • the terminal device T1 has been described above, the same applies to the other terminal devices T2 to Tn. Therefore, as shown in FIG. 8, the questionnaire response data of each employee is accumulated in the diagnosis server device S as described above.
  • FIGS. 9 and 10 show flowcharts of the analysis processing of the diagnostic server program.
  • the analysis process first of all, based on the questionnaire responses, the score for the awareness regarding the degree of relationship with other employees in the company (first consciousness) and the score for the awareness regarding the discipline in the company (second consciousness) (See the flowchart in FIG. 9).
  • step S38 based on the first consciousness score and the second consciousness score calculated for each employee, the status of each employee and the status of the entire company are calculated (see step S35 in FIG. 10). Subsequently, coping action advice is determined and recorded for each employee based on the state of the entire company and the state of each employee (step S38).
  • counseling action advice is recorded for each employee so that each employee can access and view it from the terminal device.
  • the CPU 20 of the diagnosis server device S sets the employee in the first line of the questionnaire response recorded on the hard disk 4 as the target employee (step S30).
  • the employee with the employee ID “35216-1234” is the target employee.
  • the CPU 20 calculates a score related to the first consciousness based on the questionnaire response of the target employee (step S31). For example, the answer to the questionnaire number “1” of the target employee “35216-1234” is “2”. The CPU 20 refers to the questionnaire item table of FIG. 5 and acquires the score of the answer “2” in the questionnaire number “1”. Here, the score “2” is acquired.
  • the score “2” is acquired based on the answer “4” to the questionnaire number “2”.
  • the score regarding the first consciousness can be calculated.
  • the CPU 20 records the calculated score in association with the employee ID on the hard disk 4 (step S31).
  • the relationship between the questionnaire items and the scores is determined as follows. If the questionnaire item is a positive question about the first consciousness, the highest score “5” is given to the answer “5”, the score “4” is given to the answer “4”, and the lowest is given to the answer “1” Score “1” is given (see A1 in FIG. 5). If the questionnaire item is a negative question about the first consciousness, the highest score “5” is given to the answer “1”, the score “4” is given to the answer “2”, and the lowest is given to the answer “5” Score "1” is given (see A2 in FIG. 5).
  • the CPU 20 calculates the score related to the second consciousness based on the questionnaire response of the target employee (step S32). For example, the answer to the questionnaire number “11” of the target employee “35216-1234” is “5”. The CPU 20 refers to the questionnaire item table in FIG. 5 and obtains the score of the answer “5” in the questionnaire number “11”. Here, the score “1” is acquired.
  • the score “5” is acquired based on the answer “1” to the questionnaire number “12”.
  • a score related to the second consciousness can be calculated.
  • the CPU 20 records the calculated score in association with the employee ID on the hard disk 4 (step S32).
  • the relationship between the questionnaire items and the scores is determined as follows. If the questionnaire item is a positive question about the second consciousness, the highest score “5” is given to the answer “5”, the score “4” is given to the answer “4”, and the lowest is given to the answer “1” Score “1” is given (see B10 in FIG. 5). If the questionnaire item is a negative question about the second consciousness, the highest score “5” is given to answer “1”, the score “4” is given to answer “2”, and the lowest score is given to answer “5” Score "1” is given (see B11 in FIG. 5).
  • the CPU 20 determines whether the score has been calculated for all employees (step S33). If there is an unprocessed employee, the CPU 20 sets the next employee (here, employee “35210-2913” on the second line in FIG. 8) as the target employee (step S34). The CPU 20 repeatedly executes step S31 and subsequent steps.
  • FIG. 14 shows the score of each employee recorded in this way. Note that nothing is recorded in the “position” column in FIG. 14 at this stage.
  • the CPU 20 proceeds to a calculation process for the status of each employee and the status of the entire company (steps S33 and S35).
  • 11 to 13 are flowcharts of the state calculation process for the entire employee / company.
  • the CPU 20 sets the first employee recorded in FIG. 14 as a target employee (step S50).
  • An ⁇ region, ⁇ region, ⁇ region, and ⁇ region are set.
  • the CPU 20 determines and records in which region the employee is located based on the first consciousness score and the second consciousness score of the target employee (step S50).
  • the employee “35216-1234” is located in the region ⁇ because the first consciousness score is “28” and the second consciousness score is “36”.
  • the CPU 20 records the position thus determined in association with the employee ID (see the “position” column in FIG. 14).
  • the CPU 20 determines whether or not the positions of all the employees recorded in FIG. 14 have been determined and recorded (step S52). If not yet, the next employee “35210-2913” is set as the target employee, and step S51 and subsequent steps are repeated. The employee “35210-2913” is recorded as belonging to the region ⁇ because the first consciousness score is “43” and the second consciousness score is “20”.
  • the positions are determined and recorded for all employees.
  • the recorded position represents the status of each employee.
  • the state is determined with the region ⁇ as the satisfaction group, the region ⁇ as the self-esteem group, the region ⁇ as the approval group, and the region ⁇ as the support group.
  • the CPU 20 determines the state of the entire company based on the distribution state when all employees are plotted on the plane of FIG. 17 and 18 show the relationship between the distribution state of each employee's plot and the corresponding company state.
  • the distribution is as shown in FIG. 17A, it is determined that the state of the company is the ideal type. If the distributions are as shown in FIGS. 17B, 17C, 18D, and 18E, it is determined that the company status is a performance type, a maintenance type, a movement type, and a hazard type, respectively.
  • step S54 the CPU 20 calculates the proportion of employees belonging to each of the areas ⁇ , ⁇ , ⁇ , and ⁇ in FIG. 15 (step S54).
  • the CPU 20 determines whether the ratio of employees belonging to the area ⁇ (hereinafter referred to as the ratio of the area ⁇ ) is 80% or more (step S55). If it is 80% or more, it is determined to be an ideal type and recorded (step S56). If the ratio of the area ⁇ is not 80% or more, the CPU 20 determines whether the ratio of the area ⁇ is 80% or more (step S57). If it is 80% or more, it is judged to be a hazard type and recorded (step S58).
  • the CPU 20 sums up the ratio of the area ⁇ and the ratio of the area ⁇ (hereinafter referred to as the ratio of the area ⁇ .
  • the ratio of the area x is referred to as “the ratio of the area xy”.
  • the ratio of the region y) is 80% or more, and whether the region ⁇ is 80% or more is determined (step S59).
  • the CPU 20 determines whether or not the ratio of the region ⁇ is 80% or more (step S60). If this is 80% or more, the CPU 20 determines whether the ratio of the region ⁇ is 20 to 80% (step S61). If it is 20 to 80%, it is determined that it is a maintenance type and recorded (step S62). If it is not 20 to 80%, the movement type is determined and recorded (step S64).
  • step S60 if the ratio of the area ⁇ is not 80% or more, the CPU 20 determines whether or not the ratio of the area ⁇ is 80% or more (step S63). If it is not 80% or more, the movement type is determined and recorded (step S64).
  • step S63 determines whether the ratio of the region ⁇ is 80% or more. If it is determined in step S63 that the ratio of the region ⁇ is 80% or more, the CPU 20 determines whether the ratio of the region ⁇ is 20 to 80% (step S65). If it is not 20 to 80%, the movement type is determined and recorded (step S64). If it is 20 to 80%, it is determined that it is a performance type and recorded (step S66).
  • step S59 If it is determined in step S59 that the ratio of the region ⁇ is 80% or more and the ratio of the region ⁇ is 80% or more, the CPU 20 determines that the ratio of the region ⁇ is higher than the ratio of the region ⁇ . It is determined whether it is larger (step S67). If it is larger, it is judged as a maintenance type and recorded (step S69). If not, the performance type is judged and recorded (step S68).
  • the status of each employee and the status of the entire company can be determined.
  • the following description will be made assuming that the state of the entire company is determined to be the performance type.
  • the CPU 20 of the diagnosis server device S determines coping action advice.
  • the CPU 20 determines group coping behavior advice for employees as a group based on the state of the entire company.
  • a collective action table 100 as shown in FIGS. 19 and 20 is recorded in the hard disk 4 in advance.
  • the group coping behavior table 100 state analysis and group coping behavior advice are described in association with the company state.
  • the CPU 20 selects analysis and coping action advice corresponding to this.
  • FIGS. 19 and 20 only a part of the analysis and coping action advice are shown, and others are omitted.
  • the CPU 20 determines counseling action advice for each employee.
  • the first employee recorded in the questionnaire response of FIG. 14 is set as the target employee (step S37).
  • the employee “35216-1234” is the target employee.
  • step S38 the status of the target employee is acquired (step S38).
  • ⁇ that is, the satisfaction group) is acquired.
  • the CPU 20 determines counseling action advice based on the combination of the state of the entire company and the state of the target employee (step S39).
  • the state of the entire company is the performance type
  • the state of the target employee is the satisfaction group, so the coping action advice is determined based on the combination of these.
  • an employee coping behavior table 102 as shown in FIG. 21 is recorded in the hard disk 4 in advance.
  • coping action advice indicating what action should be taken for the employee is described in association with all combinations of the company state and the employee state.
  • FIG. 21 only a part of the employee coping table is shown and the others are omitted.
  • the CPU 20 selects the coping action advice 200 corresponding to this and records it on the hard disk 4 in association with the employee ID of the target employee. (Step S39).
  • the CPU 20 determines whether or not coping action advice has been determined for all employees who answered the questionnaire (step S40). If not, the next employee “35210-2913” is set as the target employee (step S41), and step S38 and subsequent steps are repeated.
  • the CPU 20 Since the state of the next employee “35210-2913” is the approval group ( ⁇ ), the CPU 20 gives counseling action advice corresponding to the performance type of the entire company and the state of the target employee to the approval group. Obtained from the table 102. This is recorded in association with the employee ID of the target employee (step S39).
  • step S40 the CPU 20 ends the analysis processing.
  • the recorded coping behavior can be viewed by logging in to the diagnosis server device S as an administrator from the terminal device. It can also be printed.
  • FIG. 22 shows the diagnosis result displayed on the display 24 of the administrator's terminal device.
  • the CPU 20 of the terminal device T displays a state in which each employee is plotted on the plane of FIG.
  • the numbers represent each employee.
  • the administrator clicks on the number using the mouse 36 the coping behavior advice for each employee recorded in step S39 is displayed.
  • the group status display column 302 the group coping viewpoint display column 304, and the group analysis column 306, the analysis determined in step S36 and coping action advice are displayed.
  • the same number of questionnaire items as the questionnaire items transmitted to the terminal device T are recorded.
  • more diagnostic items than the number of questionnaire items to be transmitted may be prepared in the diagnostic server device S, and a predetermined number may be selected at random from these and transmitted to the terminal device T.
  • the score of the first consciousness (X) is 25 and the score of the second consciousness (Y) is 25, which is the origin of the XY plane.
  • the origin may be moved according to the industry or the company size.
  • the first consciousness score of 35 and the second consciousness (Y) score of 25 may be set as the origin.
  • the full marks of the first consciousness and the second consciousness are made the same.
  • the first consciousness may have a full score of 55
  • the second consciousness may have a full score of 50.
  • the diagnosis server device S and the terminal devices T1 to Tn constitute a system.
  • the diagnosis system may be realized by a single computer.
  • questionnaire sheets in which the questionnaire items in FIG. 6 are described
  • responses are collected, and these are input to the one computer.
  • the data of FIG. 8 is recorded in the computer.
  • the computer stores a diagnostic program, and the diagnostic result can be displayed and printed based on the data shown in FIG.
  • the diagnostic program in this case performs the same processing as the flowcharts shown in FIGS.
  • the recorded coping behavior can be displayed and printed on the computer.
  • the consciousness regarding the degree of relation with other employees in the company is adopted
  • the consciousness regarding the discipline in the company is adopted.
  • a third consciousness for example, a consciousness regarding self-confidence
  • four or more consciousnesses may be adopted to determine the state in a multidimensional space.
  • the group is a company and the group members are employees.
  • the present invention can be applied in the same manner as long as it is a group composed of members (for example, a professional group, a club, and a union).
  • The% in determining the type of the entire company in the above embodiment is merely an example, and it is preferable to adjust by changing the value depending on the industry or changing the value based on a preliminary questionnaire.
  • a predetermined value is used as a threshold value to determine whether each employee belongs to the region ⁇ , ⁇ , ⁇ , or ⁇ .
  • the threshold value may have a predetermined width. For example, in FIG. 23, an employee whose first consciousness X is 20 or more belongs to the region ⁇ or the region ⁇ . An employee whose X is 30 or less belongs to the region ⁇ or the region ⁇ . Therefore, employees whose X is 20 or more and 30 or less belong to both the regions ⁇ and ⁇ and the regions ⁇ and ⁇ .
  • employees whose second consciousness Y is 20 or more belong to the region ⁇ or the region ⁇ .
  • An employee whose Y is 30 or less belongs to the region ⁇ or the region ⁇ . Therefore, employees whose Y is 20 or more and 30 or less belong to both the regions ⁇ and ⁇ and the regions ⁇ and ⁇ .
  • each employee is plotted on a plane centered on the scores of the first consciousness and the second consciousness, the group is classified according to the distribution status, and analysis and coping action advice are given. I am trying to output.
  • a predetermined condition is recorded in advance, and when the condition is satisfied, an analysis and a coping action recorded in advance corresponding to the condition are output. Also good. For example, if there is one employee who replied “1” or “5” with respect to a predetermined questionnaire item, the analysis and coping behavior corresponding to this is output on the condition. Alternatively, if an average value or variance for a predetermined questionnaire item exceeds a threshold value, a corresponding analysis or response action may be output on the condition.
  • analysis using a predetermined number (for example, 20) of questionnaire items is performed. In the said embodiment, it analyzes based on the answer with respect to all the questionnaire items. However, items for which analysis for presenting results may not be included in the questionnaire items.
  • questionnaire items are provided in total, and three of them are set as preliminary questionnaire items. Employees are asked to answer all questionnaire items, including preliminary questionnaire items. Preliminary questionnaire items are recorded as questionnaire responses, but are not used for group status determination, individual status determination, or coping action advice determination.
  • the preliminary questionnaire item can be a questionnaire item to be analyzed.
  • past questionnaire responses are also recorded for the preliminary questionnaire items. Therefore, even if the preliminary questionnaire items are changed to the questionnaire items to be analyzed on the way, continuous analysis is performed. The advantage of being able to do so can be obtained.
  • analysis / response actions are not output (or not calculated). However, based on the answer to the preliminary questionnaire item, only the analysis / handling action shown in (10) above may be presented.
  • FIG. 24 shows a diagnosis result (display screen or print) according to another embodiment.
  • men are plotted as blue (first color) and women as pink (second color).
  • the portion where the dots overlap is expressed by increasing the color density. Also, if the number of males or females is less than two, all points are expressed in the same color (green (third color)) to avoid identifying individuals. I have to.
  • each point may be displayed with a number for specifying an employee.

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Abstract

Disclosed is a diagnostic system which, for each individual belonging to a group, provides advice for activities for improving the state of the group or the individual. An awareness calculation means (8) calculates the level of awareness of a first awareness and a second awareness of an employee on the basis of questionnaire responses C1 to Cn received by a questionnaire response reception means (6) and which of either the first awareness or the second awareness are related to by each of the response items A1 to Aj and B1 to Bj. A group state assessment means (10) assesses the state of the group on the basis of a distribution state in which the level of the first and second awareness of all employees have been plotted on a plane in which the level of the first awareness is set to be a first axis and the level of the second awareness is set to be a second axis. An individual state assessment means (12) assesses the state of each employee on the basis of the position upon the plane. A corrective action advice determination means (14) determines the corrective action advice for each employee on the basis of the states of the group and of each employee by way of the group state assessment means (10) and the individual state assessment means (12).

Description

診断システムDiagnostic system
　この発明は、集団と構成員の状態を解析し、当該状態をよい状態にするための対処行動を決定するシステムに関する。 The present invention relates to a system for analyzing states of groups and members and determining coping actions for making the states good.
　働きがいのある理想の職場を作り、働く人を元気にし、収益をあげるため、会社の従業員の状態を分析し、これをフィードバックする手法が提案されている。 手法 In order to create an ideal workplace that is rewarding, energize workers, and increase profits, a method for analyzing the status of employees of the company and providing feedback is proposed.
　たとえば、特許文献１には、従業員に対して行った複数の設問からなるアンケート調査の結果を入力し、これに基づいて、評価のための各指標をレーダーチャートにて出力するシステムが示されている。これにより、組織全体の状態を把握することができる。 For example, Patent Document 1 shows a system that inputs the result of a questionnaire survey made up of a plurality of questions conducted for employees and outputs each index for evaluation on a radar chart based on this result. ing. Thereby, the state of the whole organization can be grasped.
　また、特許文献２には、アンケートの結果に基づき、各従業者の持つ特性を母集団（たとえば会社全体）との関係において把握し、提示するシステムが開示されている。これにより、各従業者の状態を把握することができる。 Further, Patent Document 2 discloses a system that grasps and presents the characteristics of each employee in relation to a population (for example, the entire company) based on the results of a questionnaire. Thereby, the state of each employee can be grasped.
特開平１０－１２４５８３号公報JP 10-124583 A 特開２００１－３１２５７９号公報JP 2001-31579 A
　しかしながら、上記の従来技術においては次のような問題点があった。特許文献１に記載のものでは、組織全体の状態を把握することはできても、その組織に属する各個人の状態を個々に把握することが困難であった。したがって、解析結果に基づいて組織全体に対する行動指針を導き出すことができたとしても、各個人に対する行動指針を導き出すことは困難であった。 However, the above prior art has the following problems. With the device described in Patent Document 1, although it is possible to grasp the state of the entire organization, it is difficult to individually grasp the state of each individual belonging to the organization. Therefore, even if an action guideline for the entire organization can be derived based on the analysis result, it is difficult to derive an action guideline for each individual.
　また、特許文献２に記載のものでは、母集団（会社全体や業界全体）との関係においての各個人の特性を把握できるので、当該個人が母集団の平均的人物との関係において、どのような改善行動をなすべきであるかを導き出すことが可能である。しかし、前提となる母集団自体に改善の余地がある場合には、各個人に対して正しい指針を示すことができないという問題があった。 Moreover, in the thing of patent document 2, since the characteristic of each individual in relation to a population (the whole company or the whole industry) can be grasped, how is the individual concerned in relation to the average person of the population? It is possible to derive whether or not to take corrective action. However, when there is room for improvement in the premise population itself, there was a problem that it was not possible to provide correct guidelines to each individual.
　この発明は、上記のような問題点を解決して、集団に属する各個人に対し、集団および個人の状態を良くするための行動のアドバイスをすることのできるシステムを提供することを目的とする。 SUMMARY OF THE INVENTION An object of the present invention is to provide a system that solves the above-described problems and can provide advice on actions for improving the state of a group and individuals to each individual belonging to the group. .
(1)(2)この発明に係る診断サーバ装置は、集団の構成員が入力を行うための端末装置と通信可能な診断サーバ装置において、少なくとも、前記集団構成員の第１の意識に関する複数のアンケート項目と、前記集団構成員の第２の意識に関する複数のアンケート項目を記録した記録部と、前記端末装置に対して、前記記録部に記録された第１の意識および第２の意識に関する複数のアンケート項目の少なくとも一部を送信するアンケート送信手段と、当該各アンケート項目に応じて前記構成員が入力した回答を当該構成員の識別符号とともに、前記端末装置から受信して記録部に記録するアンケート回答受信手段と、前記構成員の識別符号を参照し、構成員ごとに、前記記録部に記録された前記アンケート項目の回答と当該アンケート項目が第１の意識または第２の意識のいずれに関係するものであるかとに基づいて、当該構成員の第１の意識および第２の意識の程度を算出する意識算出手段と、意識算出手段によって算出された対象となる構成員全ての第１の意識および第２の意識を、第１の意識の程度を第１の軸とし、第２の意識を第２の軸とした平面にプロットした場合の分布状態に基づいて、当該構成員が所属する集団の状態を判定する集団状態判定手段と、意識算出手段によって算出された各構成員の第１の意識および第２の意識を、第１の意識の程度を第１の軸とし、第２の意識を第２の軸とした平面にプロットした場合の位置に基づいて、各構成員の状態を判定する個人状態判定手段と、前記集団状態判定手段によって得られた集団の状態と、前記個人状態判定手段によって得られた各構成員の状態とに基づいて、各構成員に対する対処行動アドバイスを決定する対処行動アドバイス決定手段とを備えている。 (1) (2) The diagnostic server device according to the present invention is a diagnostic server device capable of communicating with a terminal device for input by a group member, and at least a plurality of items related to the first consciousness of the group member. A plurality of questionnaire items, a recording unit that records a plurality of questionnaire items related to the second consciousness of the group member, and a plurality of first consciousness and second consciousness that are recorded in the recording unit with respect to the terminal device. Questionnaire transmission means for transmitting at least a part of the questionnaire items, and an answer input by the member according to each questionnaire item together with the identification code of the member from the terminal device and recorded in the recording unit With reference to the questionnaire response receiving means and the identification code of the member, for each member, the answer of the questionnaire item and the questionnaire item recorded in the recording unit are the first A consciousness calculating means for calculating the degree of the first consciousness and the second consciousness of the member based on whether it is related to the consciousness or the second consciousness, and an object calculated by the consciousness calculating means The first consciousness and the second consciousness of all the members become the distribution state when plotted on a plane having the first consciousness as the first axis and the second consciousness as the second axis. Based on the group state determination means for determining the state of the group to which the member belongs, and the first consciousness and second consciousness of each member calculated by the consciousness calculation means, the degree of the first consciousness is determined. Obtained by the individual state determining means for determining the state of each member based on the position when plotted on a plane having the first axis and the second consciousness as the second axis, and the group state determining means. Group status and the personal status determination means. Based on the state of each member was collected using, and a coping behavior advice determination means for determining the coping advice for each member.
　したがって、集団全体の状態と構成員の状態の双方を考慮し、各構成員の管理者が、各構成員に対してどのような対処行動をとるべきであるかの情報を提示することができる。 Therefore, it is possible to present information on what coping action should be taken by each member's manager in consideration of both the state of the entire group and the state of the member. .
(3)(4)この発明に係る診断装置は、少なくとも、集団構成員の第１の意識に関する複数のアンケート項目に対する各構成員の回答と、前記集団構成員の第２の意識に関する複数のアンケート項目に対する各構成員の回答を、各構成員の識別符号とともに入力する入力手段と、前記入力された回答を当該構成員の識別符号とともに記録部に記録するアンケート回答記録手段と、前記構成員の識別符号を参照し、構成員ごとに、前記記録部に記録された前記アンケート項目の回答と当該アンケート項目が第１の意識または第２の意識のいずれに関係するものであるかとに基づいて、当該構成員の第１の意識および第２の意識の程度を算出する意識算出手段と、意識算出手段によって算出された対象となる構成員全ての第１の意識および第２の意識を、第１の意識の程度を第１の軸とし、第２の意識を第２の軸とした平面にプロットした場合の分布状態に基づいて、当該構成員が所属する集団の状態を判定する集団状態判定手段と、意識算出手段によって算出された各構成員の第１の意識および第２の意識を、第１の意識の程度を第１の軸とし、第２の意識を第２の軸とした平面にプロットした場合の位置に基づいて、各構成員の状態を判定する個人状態判定手段と、前記集団状態判定手段によって得られた集団の状態と、前記個人状態判定手段によって得られた各構成員の状態とに基づいて、各構成員に対する対処行動アドバイスを決定する対処行動アドバイス決定手段とを備えている。 (3) (4) The diagnostic apparatus according to the present invention includes at least a plurality of questionnaires regarding a plurality of questionnaire items relating to a plurality of questionnaire items relating to the first consciousness of the group member and a second questionnaire regarding the second consciousness of the group member. An input means for inputting each member's answer to the item together with each member's identification code; a questionnaire response recording means for recording the input answer together with the member's identification code in a recording unit; and With reference to the identification code, for each member, based on whether the questionnaire item is recorded in the recording unit and whether the questionnaire item relates to the first consciousness or the second consciousness, Consciousness calculation means for calculating the degree of first consciousness and second consciousness of the member, and the first consciousness and second consciousness of all the target members calculated by the consciousness calculation means A group state for determining the state of the group to which the member belongs based on the distribution state when the degree of the first consciousness is plotted on a plane having the first axis as the first axis and the second consciousness as the second axis The first consciousness and the second consciousness of each member calculated by the judging means and the consciousness calculating means, with the first consciousness as the first axis and the second consciousness as the second axis Individual state determination means for determining the state of each member based on the position when plotted on a plane, the state of the group obtained by the group state determination means, and each configuration obtained by the individual state determination means And coping action advice determining means for deciding coping action advice for each member based on the state of the member.
　したがって、集団全体の状態と構成員の状態の双方を考慮し、各構成員の管理者が、各構成員に対してどのような対処行動をとるべきであるかの情報を提示することができる。 Therefore, it is possible to present information on what coping action should be taken by each member's manager in consideration of both the state of the entire group and the state of the member. .
(5)この発明に係る診断サーバ装置は、第１の意識は当該集団における他の構成員との関わりの度合いに関する意識であり、前記第２の意識は当該集団における規律に関する意識であることを特徴としている。 (5) In the diagnostic server device according to the present invention, the first consciousness is a consciousness regarding the degree of relation with other members in the group, and the second consciousness is a consciousness regarding discipline in the group. It is a feature.
　したがって、関わりの度合いに関する意識と規律に関する意識に基づいて、各構成員に対してどのような対処行動をとるべきであるかの情報を提示することができる。 Therefore, it is possible to present information about what coping action should be taken to each member based on awareness regarding the degree of involvement and awareness regarding discipline.
(6)この発明に係る診断サーバ装置は、記録部には、集団状態判定手段によって得られた集団の状態と、個人状態判定手段によって得られた構成員の状態との組合せに対応付けて、構成員に対する対処行動アドバイスを記述した対処行動アドバイス集が記録されており、対処行動アドバイス決定手段は、当該対処行動アドバイス集を参照して対処行動を決定することを特徴としている。 (6) In the diagnosis server device according to the present invention, the recording unit is associated with the combination of the group state obtained by the group state determination unit and the member state obtained by the individual state determination unit, A collection of coping behavior advices describing coping behavior advice for members is recorded, and coping behavior advice determination means is characterized by determining coping behavior with reference to the coping behavior advice collection.
　したがって、迅速に対処行動アドバイスを決定することができる。 Therefore, coping action advice can be quickly determined.
(7)この発明に係る診断サーバ装置は、アンケート項目には、予備アンケート項目が含まれており、予備アンケート項目についても回答が記録部に記録され、前記対処行動アドバイス決定手段は、予備アンケート項目の回答を考慮せずに、対処行動を決定することを特徴としている。 (7) In the diagnostic server device according to the present invention, the questionnaire item includes a preliminary questionnaire item, and the answer is also recorded in the recording unit for the preliminary questionnaire item. It is characterized by determining coping behavior without considering the answer.
　したがって、状況に応じて予備アンケート項目を正式なアンケート項目とした場合に、予備アンケート項目に対する過去の回答に基づいて連続性のある解析を行うことができる。 Therefore, when the preliminary questionnaire item is an official questionnaire item according to the situation, a continuous analysis can be performed based on past responses to the preliminary questionnaire item.
(8)この発明に係る診断装置は、少なくとも、集団構成員の第１の意識～第ｎの意識に関する複数のアンケート項目に対する各構成員の回答を、各構成員の識別符号とともに入力する入力手段と、前記入力された回答を当該構成員の識別符号とともに記録部に記録するアンケート回答記録手段と、前記構成員の識別符号を参照し、構成員ごとに、前記記録部に記録された前記アンケート項目の回答と当該アンケート項目が第１の意識～第ｎの意識のいずれに関係するものであるかとに基づいて、当該構成員の第１の意識～第ｎの意識の程度を算出する意識算出手段と、意識算出手段によって算出された対象となる構成員全ての第１の意識～第ｎの意識を、第１の意識～第ｎの意識の程度を軸とした多次元空間にプロットした場合の分布状態に基づいて、当該構成員が所属する集団の状態を判定する集団状態判定手段と、意識算出手段によって算出された各構成員の第１の意識～第ｎの意識を、第１の意識～第ｎの意識の程度を軸とした多次元空間にプロットした場合の位置に基づいて、各構成員の状態を判定する個人状態判定手段と、前記集団状態判定手段によって得られた集団の状態と、前記個人状態判定手段によって得られた各構成員の状態とに基づいて、各構成員に対する対処行動アドバイスを決定する対処行動アドバイス決定手段とを備えている。 (8) The diagnostic device according to the present invention is an input means for inputting at least the responses of each member to a plurality of questionnaire items relating to the first to nth consciousness of the group members together with the identification codes of each member. And a questionnaire response recording means for recording the input answer together with the identification code of the member in a recording unit, and the questionnaire recorded in the recording unit for each member with reference to the identification code of the member Consciousness calculation that calculates the degree of the first consciousness to the nth consciousness of the member based on the answer of the item and whether the questionnaire item is related to the first consciousness to the nth consciousness When the first consciousness to the nth consciousness of all the members calculated by the means and the consciousness calculation means are plotted in a multidimensional space with the degree of the first consciousness to the nth consciousness as axes Based on the distribution of And the group state determination means for determining the state of the group to which the member belongs, and the first consciousness to the nth consciousness of each member calculated by the consciousness calculation means. Based on the position when plotted in a multidimensional space with the degree of consciousness as the axis, the individual state determining means for determining the state of each member, the state of the group obtained by the group state determining means, and the individual Coping action advice determining means for determining coping action advice for each member based on the state of each member obtained by the state determining means.
　したがって、集団全体の状態と構成員の状態の双方を考慮し、各構成員の管理者が、各構成員に対してどのような対処行動をとるべきであるかの情報を提示することができる。 Therefore, it is possible to present information on what coping action should be taken by each member's manager in consideration of both the state of the entire group and the state of the member. .
　この発明において、「アンケート送信手段」は、実施形態においては、ステップＳ２２がこれに対応する。 In the present invention, “questionnaire transmission means” corresponds to step S22 in the embodiment.
　「アンケート回答受信手段」は、実施形態においては、ステップＳ２３がこれに対応する。 “Questionnaire response receiving means” corresponds to step S23 in the embodiment.
　「意識算出手段」は、実施形態においては、ステップＳ３１、Ｓ３２がこれに対応する。 “Consciousness calculation means” corresponds to steps S31 and S32 in the embodiment.
　「集団状態判定手段」は、実施形態においては、ステップＳ３５がこれに対応する。 “Group status determination means” corresponds to step S35 in the embodiment.
　「個人状態判定手段」は、実施形態においては、ステップＳ５１がこれに対応する。 “Individual status determination means” corresponds to step S51 in the embodiment.
　「対処行動アドバイス決定手段」は、実施形態においては、ステップＳ３９がこれに対応する。 “Coping action advice determining means” corresponds to step S39 in the embodiment.
　「プログラム」とは、ＣＰＵにより直接実行可能なプログラムだけでなく、ソース形式のプログラム、圧縮処理がされたプログラム、暗号化されたプログラム等を含む概念である。 “Program” is a concept that includes not only a program that can be directly executed by the CPU but also a source-format program, a compressed program, an encrypted program, and the like.
この発明の一実施形態による診断システムの全体構成図である。1 is an overall configuration diagram of a diagnostic system according to an embodiment of the present invention. 診断サーバ装置Ｓの機能ブロック図である。3 is a functional block diagram of a diagnostic server device S. FIG. 診断サーバ装置Ｓのハードウエア構成を示す図である。It is a figure which shows the hardware constitutions of the diagnostic server apparatus. 診断サーバプログラム３４のアンケート実施処理におけるフローチャートである。It is a flowchart in the questionnaire implementation process of the diagnostic server program. 診断サーバ装置Ｓのハードディスク４に記録されたアンケート項目Ａ1～Ａ10、Ｂ1～Ｂ10を示す図である。FIG. 6 is a diagram showing questionnaire items A1 to A10 and B1 to B10 recorded on the hard disk 4 of the diagnostic server device S. アンケート画面を示す図である。It is a figure which shows a questionnaire screen. 端末装置Ｔ1から診断サーバ装置Ｓに送信されるアンケート回答データを示す図である。It is a figure which shows the questionnaire response data transmitted to the diagnostic server apparatus S from the terminal device T1. 診断サーバ装置Ｓのハードディスク４に記録されたアンケート回答を示す図である。It is a figure which shows the questionnaire response recorded on the hard disk 4 of the diagnostic server apparatus S. FIG. 診断サーバプログラム３４の解析処理におけるフローチャートである。5 is a flowchart of analysis processing of a diagnostic server program 34. 診断サーバプログラム３４の解析処理におけるフローチャートである。5 is a flowchart of analysis processing of a diagnostic server program 34. 社員・会社全体の状態算出のフローチャートである。It is a flowchart of the state calculation of the employee and the whole company. 社員・会社全体の状態算出のフローチャートである。It is a flowchart of the state calculation of the employee and the whole company. 社員・会社全体の状態算出のフローチャートである。It is a flowchart of the state calculation of the employee and the whole company. 社員ごとに第１の意識の得点、第２の意識の得点、ＸＹ平面上における位置を記録したテーブルを示す図である。It is a figure which shows the table which recorded the score of the 1st consciousness for every employee, the score of the 2nd consciousness, and the position on XY plane. ＸＹ平面を示す図である。It is a figure which shows XY plane. ＸＹ平面における各領域の分析を示す図である。It is a figure which shows the analysis of each area | region in XY plane. 社員の分布状態に対応した会社の状態を示す図である。It is a figure which shows the state of the company corresponding to the distribution state of an employee. 社員の分布状態に対応した会社の状態を示す図である。It is a figure which shows the state of the company corresponding to the distribution state of an employee. 診断サーバ装置Ｓのハードディスク４に記録された集団対処行動テーブル１００を示す図である。It is a figure which shows the group coping action table 100 recorded on the hard disk 4 of the diagnostic server apparatus S. 診断サーバ装置Ｓのハードディスク４に記録された集団対処行動テーブル１００を示す図である。It is a figure which shows the group coping action table 100 recorded on the hard disk 4 of the diagnostic server apparatus S. 診断サーバ装置Ｓのハードディスク４に記録された社員対処行動テーブル１０２を示す図である。It is a figure which shows the employee coping behavior table 102 recorded on the hard disk 4 of the diagnostic server apparatus S. 端末装置Ｔのディスプレイ２４に表示された診断結果を示す図である。It is a figure which shows the diagnostic result displayed on the display 24 of the terminal device. 他の実施形態によるＸＹ平面を示す図である。It is a figure which shows XY plane by other embodiment. 他の実施形態による診断結果を示す図である。It is a figure which shows the diagnostic result by other embodiment.
１．システムの全体構成
　図１に、この発明の一実施形態による診断システムの全体構成を示す。端末装置Ｔ1、Ｔ2・・・Ｔnが、ネットワークを介して診断サーバ装置Ｓと通信可能に接続されている。端末装置Ｔ1、Ｔ2・・・Ｔnは、診断対象である会社の社員が使用するものである。診断サーバ装置Ｓは、社内に設置されたものでもよく、社外に設置された（たとえば、インターネット上のＷＥＢサーバ）であってもよい。 1. Overall Configuration of System FIG. 1 shows the overall configuration of a diagnostic system according to an embodiment of the present invention. Terminal devices T1, T2,... Tn are communicably connected to the diagnostic server device S via a network. Terminal devices T1, T2,... Tn are used by employees of a company that is the object of diagnosis. The diagnosis server device S may be installed inside the company or may be installed outside the company (for example, a WEB server on the Internet).
　診断サーバ装置Ｓは、各端末装置Ｔ1、Ｔ2・・・Ｔnに対し、アンケート項目を送信する。端末装置Ｔ1、Ｔ2・・・Ｔnは、受信したアンケート項目を表示し、これを見た社員が、アンケートに対する回答を入力する。入力されたアンケート回答は、診断サーバ装置Ｓに送信される。 Diagnostic server device S transmits questionnaire items to each terminal device T1, T2,... Tn. The terminal devices T1, T2,... Tn display the received questionnaire items, and an employee who sees them inputs an answer to the questionnaire. The inputted questionnaire response is transmitted to the diagnosis server device S.
　診断サーバ装置Ｓは、各端末装置Ｔ1、Ｔ2・・・Ｔnから受信したアンケート回答に基づいて、会社の状態を把握し、各社員の状態を把握し、両者に基づいて、各社員に対する対処行動アドバイスを決定する。決定した対処行動アドバイスは、管理者が端末装置Ｔiから閲覧・印刷することができる。管理者は、対処行動アドバイスに基づいて、各社員に対する適切な対処行動をとることが可能となる。 Based on the questionnaire responses received from the terminal devices T1, T2,... Tn, the diagnostic server device S grasps the company state, grasps the state of each employee, and takes action on each employee based on both. Determine advice. The determined coping behavior advice can be viewed and printed by the administrator from the terminal device Ti. The manager can take appropriate coping behavior for each employee based on coping behavior advice.
　図２に、診断サーバ装置Ｓの機能ブロック図を示す。アンケート送信手段２は、記録部４に記録された第１の意識に関するアンケート項目Ａ1～Ａjおよび第２の意識に関するアンケート項目Ｂ1～Ｂkを、各端末装置に送信する。アンケート回答受信手段６は、各端末装置からのアンケート回答Ｃ1～Ｃnを受信し、記録部４に記録する。一人の社員のアンケート回答Ｃ1は、アンケート項目Ａ1～Ａj、Ｂ1～Ｂkに対応するＣ1,1～1,Ｃj+kを備えている。 FIG. 2 shows a functional block diagram of the diagnostic server device S. The questionnaire transmission means 2 transmits the questionnaire items A1 to Aj related to the first consciousness and the questionnaire items B1 to Bk related to the second consciousness recorded in the recording unit 4 to each terminal device. The questionnaire response receiving means 6 receives the questionnaire responses C1 to Cn from each terminal device and records them in the recording unit 4. The questionnaire response C1 of one employee includes C1,1 to 1, Cj + k corresponding to the questionnaire items A1 to Aj and B1 to Bk.
　意識算出手段８は、アンケート結果Ｃ1,1～1,Ｃj+kと、これに対応する各アンケート項目Ａ1～Ａj、Ｂ1～Ｂjが第１の意識、第２の意識のいずれに関するものであるかとに基づいて、当該社員の第１の意識および第２の意識の程度を算出する。他の社員のアンケート結果Ｃ2～Ｃnについても同様にして意識の程度を算出する。 The consciousness calculation means 8 determines whether the questionnaire results C1,1 to 1, Cj + k and the corresponding questionnaire items A1 to Aj and B1 to Bj are related to the first consciousness or the second consciousness. Based on the above, the degree of the first consciousness and the second consciousness of the employee is calculated. The degree of consciousness is calculated in the same manner for the questionnaire results C2 to Cn of other employees.
　集団状態判定手段１０は、第１の意識の程度を第１の軸とし、第２の意識の程度を第２の軸とした平面に、対象となる社員全ての第１および第２の意識の程度をプロットした場合の分布状態に基づいて、集団の状態を判定する。 The collective state determination means 10 has a first axis of the first degree of consciousness and a second axis of the second degree of consciousness. The state of the group is determined based on the distribution state when the degree is plotted.
　個人状態判定手段１２は、第１の意識の程度を第１の軸とし、第２の意識の程度を第２の軸とした平面に、各社員の第１および第２の意識の程度をプロットした場合の位置に基づいて、各社員の状態を判定する。 The personal condition determination means 12 plots the first and second consciousness levels of each employee on a plane having the first consciousness level as the first axis and the second consciousness level as the second axis. The status of each employee is determined based on the position of the employee.
　対処行動アドバイス決定手段１４は、集団状態判定手段１０によって判定した集団の状態と、個人状態判定手段１２によって判定した各社員の状態とに基づいて、各社員に対する対処行動アドバイスを決定する。 The coping behavior advice determining unit 14 determines coping behavior advice for each employee based on the group status determined by the group status determining unit 10 and the status of each employee determined by the personal status determining unit 12.
　対処行動アドバイス送信手段１６は、管理者が端末装置Ｔiによって要求を行った場合に、各社員に対する対処行動アドバイスを管理者の端末装置Ｔiに送信する。これにより、管理者は、端末装置Ｔiにおいて各社員をどのように導けばよいかを示す対処行動アドバイスを見ることができる。
The coping behavior advice transmitting means 16 transmits coping behavior advice for each employee to the manager's terminal device Ti when the manager makes a request using the terminal device Ti. Thereby, the administrator can see counseling action advice indicating how to guide each employee in the terminal device Ti.
２．ハードウエア構成
　図３に、診断サーバ装置Ｓのハードウエア構成を示す。ＣＰＵ２０には、メモリ２２、ディスプレイ２４、ハードディスク４、ＣＤ－ＲＯＭドライブ２６、通信回路２８、マウス／キーボード３６が接続されている。通信回路２８は、ネットワークなどを介して端末装置Ｔ1～Ｔnと通信を行うためのものである。 2. Hardware Configuration FIG. 3 shows a hardware configuration of the diagnostic server device S. A memory 22, a display 24, a hard disk 4, a CD-ROM drive 26, a communication circuit 28, and a mouse / keyboard 36 are connected to the CPU 20. The communication circuit 28 is for communicating with the terminal devices T1 to Tn via a network or the like.
　ハードディスク４には、オペレーティングシステム（たとえば、マイクロソフト社のWINDOWS（商標））３２、診断サーバプログラム３４、アンケート項目Ａ1～Ａj、Ｂ1～Ｂk、集団対処行動テーブル１００、社員対処行動テーブル１０２が記録されている。また、アンケート回答Ｃ1,1～Ｃ1,j+k、Ｃ2,1～Ｃ2,j+k・・・Ｃn,1～Ｃn,j+k、が記録される。ここで、Ｃx,yにおいて、Xは社員を、ｙはアンケート番号を示すものである。たとえば、Ｃ1,1であれば、１番目の社員のアンケート番号１に対する回答であることを表す。 An operating system (for example, Microsoft WINDOWS (trademark)) 32, a diagnostic server program 34, questionnaire items A1 to Aj, B1 to Bk, a group coping action table 100, and an employee coping action table 102 are recorded on the hard disk 4. Yes. In addition, questionnaire responses C1,1 to C1, j + k, C2,1 to C2, j + k... Cn, 1 to Cn, j + k are recorded. Here, in Cx, y, X indicates an employee and y indicates a questionnaire number. For example, C1,1 represents an answer to questionnaire number 1 of the first employee.
　オペレーティングシステム３２および診断サーバプログラム３４は、ＣＤ－ＲＯＭ３０に記録されていたものを、ＣＤ－ＲＯＭドライブ２６を介して、ハードディスク４にインストールしたものである。診断サーバプログラム３４は、オペレーティングシステム３２と協働してその機能を発揮する。診断サーバプログラム３４単体で機能を発揮するようにしてもよい。 The operating system 32 and the diagnostic server program 34 are the ones recorded on the CD-ROM 30 and installed on the hard disk 4 via the CD-ROM drive 26. The diagnostic server program 34 functions in cooperation with the operating system 32. The diagnostic server program 34 alone may function.
　なお、各端末装置Ｔ1～Ｔnのハードウエア構成も、診断サーバ装置Ｓと同様である。ただし、ハードディスク４には、診断サーバプログラム３４に代えて、ブラウザプログラムが記録されている。
The hardware configuration of each of the terminal devices T1 to Tn is the same as that of the diagnostic server device S. However, a browser program is recorded on the hard disk 4 instead of the diagnostic server program 34.
３．診断処理
　診断処理においては、アンケート実施処理と、解析処理が実行される。以下、各処理について説明を行う。 3. Diagnosis process In the diagnosis process, a questionnaire execution process and an analysis process are executed. Hereinafter, each process will be described.
(1)アンケート実施処理
　図４に、診断サーバプログラム３４のアンケート実施処理のフローチャートおよび端末装置Ｔ1のブラウザプログラムのアンケート実施処理におけるフローチャートを示す。なお図４においては、端末装置Ｔ1についてのみ示したが、他の端末装置Ｔ2～Ｔnについても同様である。 (1) Questionnaire execution process FIG. 4 shows a flowchart of the questionnaire execution process of the diagnostic server program 34 and a flowchart of the questionnaire execution process of the browser program of the terminal device T1. FIG. 4 shows only the terminal device T1, but the same applies to the other terminal devices T2 to Tn.
　社員Ｅ1（図示せず）は、端末装置Ｔ1のマウス／キーボード３６を操作して、診断サーバ装置Ｓに接続する。さらに、社員Ｅ1が社員ＩＤとパスワードを入力すると、端末装置Ｔ1のＣＰＵ２０は、これを診断サーバ装置Ｓに送信してログイン要求を行う（ステップＳ１）。 The employee E1 (not shown) operates the mouse / keyboard 36 of the terminal device T1 to connect to the diagnosis server device S. Further, when the employee E1 inputs the employee ID and password, the CPU 20 of the terminal device T1 transmits this to the diagnosis server device S to make a login request (step S1).
　これを受けた診断サーバ装置ＳのＣＰＵ２０は、ハードディスク４に記録している社員ＩＤとパスワードの組合せ情報（図示せず）を参照して、送られてきた社員ＩＤとパスワードの組合せが存在するかどうかを判断する。存在しなければ、ＣＰＵ２０は、不正なログインであると判断し、処理を終了する（ステップＳ２１）。存在すれば、ＣＰＵ２０は、正しいログインであると判断し（ステップＳ２１）、ハードディスク４に記録しているアンケート項目Ａ1～Ａj、Ｂ1～Ｂjを端末装置Ｔ1に送信する（ステップＳ２２）。また、ＣＰＵ２０は、社員ＩＤをキーとして、ハードディスク４に記録している社員ＤＢ（図示せず）を参照し、氏名、所属、役職などを取得し、これらについても端末装置Ｔ1に送信する。 Upon receiving this, the CPU 20 of the diagnostic server device S refers to the combination information (not shown) of the employee ID and password recorded in the hard disk 4 and whether there is a combination of the employee ID and password sent. Judge whether. If it does not exist, the CPU 20 determines that the login is unauthorized and ends the process (step S21). If it exists, the CPU 20 determines that the login is correct (step S21), and transmits the questionnaire items A1 to Aj and B1 to Bj recorded in the hard disk 4 to the terminal device T1 (step S22). Further, the CPU 20 refers to an employee DB (not shown) recorded on the hard disk 4 using the employee ID as a key, acquires the name, affiliation, title, etc., and transmits these to the terminal device T1.
　ハードディスク４に記録されているアンケート項目の例を、図５に示す。この実施形態では、アンケート項目Ａ1～Ａ10、Ｂ1～Ｂ10の２０個のアンケート項目を記録している。図において、「Ｎｏ」の欄は、アンケート項目の番号を示す。「カテゴリ」の欄は、アンケート項目の内容が、会社における他の社員との関わりの度合いに関する意識（第１の意識）に関するものであるか、会社における規律に関する意識（第２の意識）に関するものであるかを示している。図中「Ａ」は前者を示し、「Ｂ」は後者を示す。 An example of the questionnaire items recorded on the hard disk 4 is shown in FIG. In this embodiment, 20 questionnaire items A1 to A10 and B1 to B10 are recorded. In the figure, the column “No” indicates the number of the questionnaire item. In the “Category” column, the contents of the questionnaire are related to awareness regarding the degree of relation with other employees in the company (first consciousness), or related to awareness regarding the discipline in the company (second consciousness) Is shown. In the figure, “A” indicates the former, and “B” indicates the latter.
　「アンケート項目」の欄には、アンケートの内容が記述されている。また、「得点」の欄には、アンケート項目に対する回答に応じた得点が記述されている（詳しくは後述する）。 In the “Questionnaire Item” column, the contents of the questionnaire are described. In the “score” column, a score corresponding to the answer to the questionnaire item is described (details will be described later).
　診断サーバ装置ＳのＣＰＵ２０は、読み出したアンケート項目Ａ1～Ａ10、Ｂ1～Ｂ10をランダムに並べ替え、アンケート番号とともに端末装置Ｔ1に送信する。これを受けた、端末装置Ｔ1のＣＰＵ２０は、図６に示すように、アンケート項目をディスプレイ２４に表示する（ステップＳ２）。 The CPU 20 of the diagnosis server device S rearranges the read questionnaire items A1 to A10 and B1 to B10 at random, and transmits them together with the questionnaire number to the terminal device T1. Receiving this, the CPU 20 of the terminal device T1 displays the questionnaire items on the display 24 as shown in FIG. 6 (step S2).
　社員特定領域５０には、サーバ装置Ｓから送信されてきた、所属、役職、氏名、社員ＩＤなどが表示される。数字説明領域５２には、アンケート項目に対する回答として選択する数字の意味が表示されている。 In the employee identification area 50, the affiliation, title, name, employee ID, and the like transmitted from the server device S are displayed. In the number explanation area 52, the meaning of the number to be selected as an answer to the questionnaire item is displayed.
　アンケート領域５４には、アンケート項目表示欄５６とこれに対応する回答入力欄５８が表示されている。なお、アンケート項目にはアンケート番号が付されているが、アンケート番号は表示されない。また、アンケート項目は、ランダムに並び替えられるので、社員ごとに異なる順序にて表示されることになる。さらに、ランダムに並べることで、いずれのアンケート項目がいずれの意識に関連しているかを社員が推知できないので、アンケート回答における予断を排除することができる。 In the questionnaire area 54, a questionnaire item display field 56 and an answer input field 58 corresponding thereto are displayed. In addition, although the questionnaire number is attached | subjected to the questionnaire item, a questionnaire number is not displayed. Moreover, since the questionnaire items are rearranged randomly, they are displayed in a different order for each employee. Furthermore, by arranging them at random, employees cannot predict which questionnaire items are related to which consciousness, so it is possible to eliminate prejudice in questionnaire responses.
　端末装置Ｔ1を操作する社員は、アンケート項目表示欄５６に表示されたアンケート項目に対して、マウス／キーボード３６を操作し、回答入力欄５８の１～５の数字に対応するラジオボタンを一つ選択して回答する（ステップＳ３）。社員は、全てのアンケート項目に対する回答を選択すると、送信ボタン６０をマウス／キーボード３６によってクリックする。これを受けて、端末装置Ｔ1のＣＰＵ２０は、社員ＩＤとともに、アンケート項目番号とその回答Ｃ1,20、Ｃ1,12、Ｃ1,11・・・を、診断サーバ装置Ｓに送信する（ステップＳ３）。 The employee who operates the terminal device T1 operates the mouse / keyboard 36 for the questionnaire item displayed in the questionnaire item display field 56, and selects one radio button corresponding to the numbers 1 to 5 in the answer input field 58. Select and answer (step S3). When the employee selects answers to all the questionnaire items, the employee clicks the send button 60 with the mouse / keyboard 36. In response to this, the CPU 20 of the terminal device T1 transmits the questionnaire item number and the responses C1,20, C1,12, C1,11... To the diagnosis server device S together with the employee ID (step S3).
　図７に、端末装置Ｔ1からサーバ装置Ｓに送信されるアンケート回答のデータ例を示す。アンケート番号とこれに対応するアンケート回答が記述されている。 FIG. 7 shows an example of questionnaire response data transmitted from the terminal device T1 to the server device S. A questionnaire number and a corresponding questionnaire answer are described.
　アンケート回答データを受け取った診断サーバ装置ＳのＣＰＵ２０は、これをハードディスク４に記録する（ステップＳ２３）。この際、図８に示すように、アンケート番号の順に並べ替えて記録する。 The CPU 20 of the diagnostic server device S that has received the questionnaire response data records it on the hard disk 4 (step S23). At this time, as shown in FIG. 8, the questionnaire numbers are rearranged and recorded.
　上記では、端末装置Ｔ1について説明したが、他の端末装置Ｔ2～Ｔnについても同様である。したがって、以上のようにして、診断サーバ装置Ｓに、図８に示すように、各社員のアンケート回答データが蓄積されることになる。
Although the terminal device T1 has been described above, the same applies to the other terminal devices T2 to Tn. Therefore, as shown in FIG. 8, the questionnaire response data of each employee is accumulated in the diagnosis server device S as described above.
(2)解析処理
　図９、図１０に診断サーバプログラムの解析処理のフローチャートを示す。解析処理においては、まず、アンケート回答に基づいて、会社における他の社員との関わりの度合いに関する意識（第１の意識）に関する得点、会社における規律に関する意識（第２の意識）に関する得点を、社員ごとに算出する（図９のフローチャート参照）。 (2) Analysis processing FIGS. 9 and 10 show flowcharts of the analysis processing of the diagnostic server program. In the analysis process, first of all, based on the questionnaire responses, the score for the awareness regarding the degree of relationship with other employees in the company (first consciousness) and the score for the awareness regarding the discipline in the company (second consciousness) (See the flowchart in FIG. 9).
　次に、各社員について算出した第１の意識の得点、第2の意識の得点に基づいて、各社員の状態と、会社全体の状態を算出する（図１０のステップＳ３５参照）。続いて、会社全体の状態と、各社員の状態とに基づいて、社員ごとに対処行動アドバイスを決定し記録する（ステップS３８）。 Next, based on the first consciousness score and the second consciousness score calculated for each employee, the status of each employee and the status of the entire company are calculated (see step S35 in FIG. 10). Subsequently, coping action advice is determined and recorded for each employee based on the state of the entire company and the state of each employee (step S38).
　以上のようにして、社員ごとに対処行動アドバイスを記録し、各社員が端末装置からアクセスしてこれを閲覧できるようにする。 As described above, counseling action advice is recorded for each employee so that each employee can access and view it from the terminal device.
　以下、上記解析処理の詳細を、図９、図１０を参照して説明する。診断サーバ装置SのＣＰＵ２０は、ハードディスク４に記録されたアンケート回答の最初の行の社員を対象社員とする（ステップＳ３０）。ここでは、社員ＩＤ「３５２１６－１２３４」の社員が対象社員となる。 Hereinafter, details of the analysis processing will be described with reference to FIGS. 9 and 10. The CPU 20 of the diagnosis server device S sets the employee in the first line of the questionnaire response recorded on the hard disk 4 as the target employee (step S30). Here, the employee with the employee ID “35216-1234” is the target employee.
　次に、ＣＰＵ２０は、対象社員のアンケート回答に基づいて、第１の意識に関する得点を算出する（ステップＳ３１）。たとえば、対象社員「３５２１６－１２３４」のアンケート番号「１」に対する回答は「２」である。ＣＰＵ２０は、図５のアンケート項目のテーブルを参照し、アンケート番号「１」における回答「２」の得点を取得する。ここでは、得点「２」が取得されることになる。 Next, the CPU 20 calculates a score related to the first consciousness based on the questionnaire response of the target employee (step S31). For example, the answer to the questionnaire number “1” of the target employee “35216-1234” is “2”. The CPU 20 refers to the questionnaire item table of FIG. 5 and acquires the score of the answer “2” in the questionnaire number “1”. Here, the score “2” is acquired.
　次に、アンケート番号「２」に対する回答「４」に基づいて、得点「２」を取得する。 Next, the score “2” is acquired based on the answer “4” to the questionnaire number “2”.
　以上の処理を、アンケート番号「１０」まで繰り返し、各得点を合計することで、第１の意識に関する得点を算出することができる。ＣＰＵ２０は、算出した得点を社員ＩＤに対応付けてハードディスク４に記録する（ステップＳ３１）。 By repeating the above processing up to the questionnaire number “10” and totaling each score, the score regarding the first consciousness can be calculated. The CPU 20 records the calculated score in association with the employee ID on the hard disk 4 (step S31).
　なお、図５において、アンケート項目と得点との関係は、次のようにして決定している。アンケート項目が第１の意識について肯定的な質問であれば、回答「５」に最高得点「５」を与え、回答「４」に得点「４」を与え、・・・回答「１」に最低得点「１」を与えている（図５のＡ1参照）。アンケート項目が第１の意識について否定的な質問であれば、回答「１」に最高得点「５」を与え、回答「２」に得点「４」を与え、・・・回答「５」に最低得点「１」を与えている（図５のＡ2参照）。 In FIG. 5, the relationship between the questionnaire items and the scores is determined as follows. If the questionnaire item is a positive question about the first consciousness, the highest score “5” is given to the answer “5”, the score “4” is given to the answer “4”, and the lowest is given to the answer “1” Score "1" is given (see A1 in FIG. 5). If the questionnaire item is a negative question about the first consciousness, the highest score “5” is given to the answer “1”, the score “4” is given to the answer “2”, and the lowest is given to the answer “5” Score "1" is given (see A2 in FIG. 5).
　第１の意識に関する得点を算出すると、ＣＰＵ２０は、対象社員のアンケート回答に基づいて、第２の意識に関する得点を算出する（ステップＳ３２）。たとえば、対象社員「３５２１６－１２３４」のアンケート番号「１１」に対する回答は「５」である。ＣＰＵ２０は、図５のアンケート項目のテーブルを参照し、アンケート番号「１１」における回答「５」の得点を取得する。ここでは、得点「１」が取得されることになる。 When the score related to the first consciousness is calculated, the CPU 20 calculates the score related to the second consciousness based on the questionnaire response of the target employee (step S32). For example, the answer to the questionnaire number “11” of the target employee “35216-1234” is “5”. The CPU 20 refers to the questionnaire item table in FIG. 5 and obtains the score of the answer “5” in the questionnaire number “11”. Here, the score “1” is acquired.
　次に、アンケート番号「１２」に対する回答「１」に基づいて、得点「５」を取得する。 Next, the score “5” is acquired based on the answer “1” to the questionnaire number “12”.
　以上の処理を、アンケート番号「２０」まで繰り返し、各得点を合計することで、第２の意識に関する得点を算出することができる。ＣＰＵ２０は、算出した得点を社員ＩＤに対応付けてハードディスク４に記録する（ステップＳ３２）。 By repeating the above processing up to the questionnaire number “20” and totaling each score, a score related to the second consciousness can be calculated. The CPU 20 records the calculated score in association with the employee ID on the hard disk 4 (step S32).
　なお、図５において、アンケート項目と得点との関係は、次のようにして決定している。アンケート項目が第２の意識について肯定的な質問であれば、回答「５」に最高得点「５」を与え、回答「４」に得点「４」を与え、・・・回答「１」に最低得点「１」を与えている（図５のＢ10参照）。アンケート項目が第２の意識について否定的な質問であれば、回答「１」に最高得点「５」を与え、回答「２」に得点「４」を与え、・・・回答「５」に最低得点「１」を与えている（図５のＢ11参照）。 In FIG. 5, the relationship between the questionnaire items and the scores is determined as follows. If the questionnaire item is a positive question about the second consciousness, the highest score “5” is given to the answer “5”, the score “4” is given to the answer “4”, and the lowest is given to the answer “1” Score "1" is given (see B10 in FIG. 5). If the questionnaire item is a negative question about the second consciousness, the highest score “5” is given to answer “1”, the score “4” is given to answer “2”, and the lowest score is given to answer “5” Score "1" is given (see B11 in FIG. 5).
　第２の意識について得点を算出すると、ＣＰＵ２０は、全ての社員について得点を算出したかどうかを判断する（ステップＳ３３）。未処理の社員がいれば、ＣＰＵ２０は、次の社員（ここでは図８の２行目の社員「３５２１０－２９１３」）を対象社員とする（ステップＳ３４）。ＣＰＵ２０は、ステップＳ３１以下を繰り返し実行する。 When the score is calculated for the second consciousness, the CPU 20 determines whether the score has been calculated for all employees (step S33). If there is an unprocessed employee, the CPU 20 sets the next employee (here, employee “35210-2913” on the second line in FIG. 8) as the target employee (step S34). The CPU 20 repeatedly executes step S31 and subsequent steps.
　このようにして、各社員について第１の意識の得点、第２の意識の得点が算出され、ハードディスク４に記録される。図１４に、このようにして記録された各社員の得点を示す。なお、図１４における「位置」の欄には、この段階では何も記録されていない。全ての社員について得点の算出を行うと、ＣＰＵ２０は、各社員の状態と会社全体の状態の算出処理に進む（ステップＳ３３、Ｓ３５）。 In this way, the first consciousness score and the second consciousness score are calculated for each employee and recorded on the hard disk 4. FIG. 14 shows the score of each employee recorded in this way. Note that nothing is recorded in the “position” column in FIG. 14 at this stage. When the scores are calculated for all employees, the CPU 20 proceeds to a calculation process for the status of each employee and the status of the entire company (steps S33 and S35).
　社員・会社全体の状態算出処理のフローチャートを、図１１～図１３に示す。ＣＰＵ２０は、まず、図１４に記録された最初の社員を対象社員とする（ステップＳ５０）。次に、図１５に示すような、第１の意識の得点をＸ軸とし、第２の意識の得点をＹ軸とする平面（Ｘ＝２５、Ｙ＝２５を原点とする）を想定し、α領域、β領域、γ領域、δ領域を設定する。ＣＰＵ２０は、対象社員の第１の意識の得点と第２の意識の得点に基づいて、当該社員がいずれの領域に位置するかを決定し記録する（ステップＳ５０）。 11 to 13 are flowcharts of the state calculation process for the entire employee / company. First, the CPU 20 sets the first employee recorded in FIG. 14 as a target employee (step S50). Next, assume a plane (X = 25, Y = 25 is the origin) having the first consciousness score as the X axis and the second consciousness score as the Y axis, as shown in FIG. An α region, β region, γ region, and δ region are set. The CPU 20 determines and records in which region the employee is located based on the first consciousness score and the second consciousness score of the target employee (step S50).
　たとえば、社員「３５２１６－１２３４」は、第１の意識の得点が「２８」、第２の意識の得点が「３６」であるから、領域αに位置することになる。ＣＰＵ２０は、このようにして決定した位置を、社員ＩＤに対応づけて記録する（図１４の「位置」の欄参照）。 For example, the employee “35216-1234” is located in the region α because the first consciousness score is “28” and the second consciousness score is “36”. The CPU 20 records the position thus determined in association with the employee ID (see the “position” column in FIG. 14).
　次に、ＣＰＵ２０は、図１４に記録された全ての社員について位置を決定記録したかどうかを判断する（ステップＳ５２）。まだであれば、次の社員「３５２１０－２９１３」を対象社員として、ステップＳ５１以下を繰り返す。社員「３５２１０－２９１３」は、第１の意識の得点が「４３」、第２の意識の得点が「２０」であるから、領域γに属することが記録される。 Next, the CPU 20 determines whether or not the positions of all the employees recorded in FIG. 14 have been determined and recorded (step S52). If not yet, the next employee “35210-2913” is set as the target employee, and step S51 and subsequent steps are repeated. The employee “35210-2913” is recorded as belonging to the region γ because the first consciousness score is “43” and the second consciousness score is “20”.
　以上のようにして、全ての社員について位置が決定されて記録される。記録された位置は、各社員の状態を表している。この実施形態では、図１６に示すように、領域αを満足群、領域βを自尊群、領域γを承認群、領域δを支援群として状態を決定している。 As described above, the positions are determined and recorded for all employees. The recorded position represents the status of each employee. In this embodiment, as shown in FIG. 16, the state is determined with the region α as the satisfaction group, the region β as the self-esteem group, the region γ as the approval group, and the region δ as the support group.
　各社員についての状態を決定すると、ＣＰＵ２０は、全社員を図１５の平面にプロットした場合の分布状態に基づいて、会社全体の状態を判断する。図１７、図１８に、各社員のプロットの分布状態と、対応する会社の状態との関係を示す。 When the state of each employee is determined, the CPU 20 determines the state of the entire company based on the distribution state when all employees are plotted on the plane of FIG. 17 and 18 show the relationship between the distribution state of each employee's plot and the corresponding company state.
　例えば、図１７Ａのような分布であれば、会社の状態はアイディールタイプであると判断する。図１７Ｂ、図１７Ｃ、図１８Ｄ、図１８Ｅのような分布であれば、それぞれ、会社の状態はパフォーマンスタイプ、メンテナンスタイプ、ムーブメントタイプ、ハザードタイプであると判断する。 For example, if the distribution is as shown in FIG. 17A, it is determined that the state of the company is the ideal type. If the distributions are as shown in FIGS. 17B, 17C, 18D, and 18E, it is determined that the company status is a performance type, a maintenance type, a movement type, and a hazard type, respectively.
　会社の状態を判断する処理の詳細を、図１１のステップＳ５４以降に示す。まず、ＣＰＵ２０は、図１５の各領域α、β、γ、δのそれぞれに属する社員の割合を算出する（ステップＳ５４）。 Details of the process for determining the state of the company will be shown after step S54 in FIG. First, the CPU 20 calculates the proportion of employees belonging to each of the areas α, β, γ, and δ in FIG. 15 (step S54).
　続いて、ＣＰＵ２０は、領域αに属する社員の割合（以下領域αの割合という）が、８０％以上であるかを判断する（ステップＳ５５）。８０％以上であれば、アイディールタイプと判断し記録する（ステップＳ５６）。領域αの割合が８０％以上でなければ、ＣＰＵ２０は、領域δの割合が８０％以上であるかを判断する（ステップＳ５７）。８０％以上であれば、ハザードタイプであると判断し記録する（ステップＳ５８）。 Subsequently, the CPU 20 determines whether the ratio of employees belonging to the area α (hereinafter referred to as the ratio of the area α) is 80% or more (step S55). If it is 80% or more, it is determined to be an ideal type and recorded (step S56). If the ratio of the area α is not 80% or more, the CPU 20 determines whether the ratio of the area δ is 80% or more (step S57). If it is 80% or more, it is judged to be a hazard type and recorded (step S58).
　領域δの割合が８０％以上でなければ、ＣＰＵ２０は、領域αの割合と領域γの割合の合計（以下、領域αγの割合という。以下、「領域ｘｙの割合」という場合、領域ｘの割合と領域ｙの割合の合計を意味する。）が８０％以上であり、かつ、領域αβの割合が８０％以上であるかを判断する（ステップＳ５９）。 If the ratio of the area δ is not 80% or more, the CPU 20 sums up the ratio of the area α and the ratio of the area γ (hereinafter referred to as the ratio of the area αγ. Hereinafter, the ratio of the area x is referred to as “the ratio of the area xy”. And the ratio of the region y) is 80% or more, and whether the region αβ is 80% or more is determined (step S59).
　一方でも８０％以上でなければ、ＣＰＵ２０は、領域αγの割合が８０％以上であるかどうかを判断する（ステップＳ６０）。これが８０％以上であれば、ＣＰＵ２０は、領域αβの割合が、２０～８０％であるかを判断する（ステップＳ６１）。２０～８０％であれば、メンテナンスタイプであると判断し記録する（ステップＳ６２）。２０～８０％でなければ、ムーブメントタイプであると判断し記録する（ステップＳ６４）。 On the other hand, if it is not 80% or more, the CPU 20 determines whether or not the ratio of the region αγ is 80% or more (step S60). If this is 80% or more, the CPU 20 determines whether the ratio of the region αβ is 20 to 80% (step S61). If it is 20 to 80%, it is determined that it is a maintenance type and recorded (step S62). If it is not 20 to 80%, the movement type is determined and recorded (step S64).
　ステップＳ６０において、領域αγの割合が８０％以上でなければ、ＣＰＵ２０は領域αβの割合が８０％以上であるかどうかを判断する（ステップＳ６３）。８０％以上でなければ、ムーブメントタイプであると判断し記録する（ステップ）Ｓ６４）。 In step S60, if the ratio of the area αγ is not 80% or more, the CPU 20 determines whether or not the ratio of the area αβ is 80% or more (step S63). If it is not 80% or more, the movement type is determined and recorded (step S64).
　ステップＳ６３において、領域αβの割合が８０％以上であれば、ＣＰＵ２０は、領域αγの割合が２０～８０％であるかどうかを判断する（ステップＳ６５）。２０～８０％でなければ、ムーブメントタイプであると判断し記録する（ステップＳ６４）。２０～８０％であれば、パフォーマンスタイプであると判断し記録する（ステップＳ６６）。 If it is determined in step S63 that the ratio of the region αβ is 80% or more, the CPU 20 determines whether the ratio of the region αγ is 20 to 80% (step S65). If it is not 20 to 80%, the movement type is determined and recorded (step S64). If it is 20 to 80%, it is determined that it is a performance type and recorded (step S66).
　なお、ステップＳ５９において、領域αγの割合が８０％以上であり、かつ、領域αβの割合が８０％以上であると判断した場合には、ＣＰＵ２０は、領域αβの割合が、領域αγの割合より大きいかどうかを判断する（ステップＳ６７）。大きければ、メンテナンスタイプであると判断して記録する（ステップＳ６９）。大きくなければ、パフォーマンスタイプであると判断して記録する（ステップＳ６８）。 If it is determined in step S59 that the ratio of the region αγ is 80% or more and the ratio of the region αβ is 80% or more, the CPU 20 determines that the ratio of the region αβ is higher than the ratio of the region αγ. It is determined whether it is larger (step S67). If it is larger, it is judged as a maintenance type and recorded (step S69). If not, the performance type is judged and recorded (step S68).
　以上のようにして、各社員の状態および会社全体の状態を判断することができる。ここでは、会社全体としての状態がパフォーマンスタイプであると判断されたとして以下説明を進める。 As described above, the status of each employee and the status of the entire company can be determined. Here, the following description will be made assuming that the state of the entire company is determined to be the performance type.
　次に、診断サーバ装置ＳのＣＰＵ２０は、対処行動アドバイスの決定を行う。ＣＰＵ２０は、図１０のステップＳ３６において、会社全体としての状態に基づき、集団としての社員に対する集団対処行動アドバイスを決定する。 Next, the CPU 20 of the diagnosis server device S determines coping action advice. In step S36 in FIG. 10, the CPU 20 determines group coping behavior advice for employees as a group based on the state of the entire company.
　この実施形態では、図１９、図２０に示すような集団対処行動テーブル１００を、予めハードディスク４に記録している。集団対処行動テーブル１００には、会社の状態に対応付けて、状態の分析と、集団対処行動アドバイスが記述されている。 In this embodiment, a collective action table 100 as shown in FIGS. 19 and 20 is recorded in the hard disk 4 in advance. In the group coping behavior table 100, state analysis and group coping behavior advice are described in association with the company state.
　ここでは、会社の状態がパフォーマンスタイプであるから、ＣＰＵ２０は、これに対応する分析と対処行動アドバイスを選択する。なお、図１９、図２０においては、分析、対処行動アドバイスともに、一部のみを示し他は省略している。 Here, since the state of the company is a performance type, the CPU 20 selects analysis and coping action advice corresponding to this. In FIGS. 19 and 20, only a part of the analysis and coping action advice are shown, and others are omitted.
　続いて、ＣＰＵ２０は、各社員に対する対処行動アドバイスの決定を行う。まず、図１４のアンケート回答にて最初に記録されている社員を対象社員とする（ステップＳ３７）。ここでは、社員「３５２１６－１２３４」が対象社員となる。 Subsequently, the CPU 20 determines counseling action advice for each employee. First, the first employee recorded in the questionnaire response of FIG. 14 is set as the target employee (step S37). Here, the employee “35216-1234” is the target employee.
　次に、当該対象社員の状態を取得する（ステップＳ３８）。ここでは、α（つまり満足群）が取得される。続いて、ＣＰＵ２０は、会社全体の状態と、対象社員の状態の組合せに基づいて、対処行動アドバイスを決定する（ステップＳ３９）。上述のように、会社全体の状態はパフォーマンスタイプであり、対象社員の状態は満足群であるので、これらの組合せに基づいて対処行動アドバイスを決定することになる。 Next, the status of the target employee is acquired (step S38). Here, α (that is, the satisfaction group) is acquired. Subsequently, the CPU 20 determines counseling action advice based on the combination of the state of the entire company and the state of the target employee (step S39). As described above, the state of the entire company is the performance type, and the state of the target employee is the satisfaction group, so the coping action advice is determined based on the combination of these.
　この実施形態では、図２１に示すような社員対処行動テーブル１０２を、予めハードディスク４に記録している。社員対処行動テーブル１０２には、会社の状態と社員の状態の組合せの全てに対応付けて、当該社員に対してどのような行動をとるべきであるかを示す対処行動アドバイスが記述されている。なお、図２１においては、社員対処行動テーブルの一部のみを示し、他は省略している。 In this embodiment, an employee coping behavior table 102 as shown in FIG. 21 is recorded in the hard disk 4 in advance. In the employee coping action table 102, coping action advice indicating what action should be taken for the employee is described in association with all combinations of the company state and the employee state. In FIG. 21, only a part of the employee coping table is shown and the others are omitted.
　ここでは、会社全体の状態がパフォーマンスタイプ、対象社員の状態が満足群であるから、ＣＰＵ２０は、これに対応する対処行動アドバイス２００を選択して対象社員の社員ＩＤに対応づけてハードディスク４に記録する（ステップＳ３９）。 Here, since the state of the entire company is the performance type and the state of the target employee is the satisfaction group, the CPU 20 selects the coping action advice 200 corresponding to this and records it on the hard disk 4 in association with the employee ID of the target employee. (Step S39).
　続いて、ＣＰＵ２０は、アンケートに回答した全ての社員について対処行動アドバイスを決定したかどうかを判断する（ステップＳ４０）。まだであれば、次の社員「３５２１０－２９１３」を対象社員として（ステップＳ４１）、ステップＳ３８以下を繰り返す。 Subsequently, the CPU 20 determines whether or not coping action advice has been determined for all employees who answered the questionnaire (step S40). If not, the next employee “35210-2913” is set as the target employee (step S41), and step S38 and subsequent steps are repeated.
　次の社員「３５２１０－２９１３」の状態は、承認群（γ）であるから、ＣＰＵ２０は、会社全体の状態がパフォーマンスタイプ、対象社員の状態が承認群に対応する対処行動アドバイスを、社員対処行動テーブル１０２から取得する。これを、対象社員の社員ＩＤに対応付けて記録する（ステップＳ３９）。 Since the state of the next employee “35210-2913” is the approval group (γ), the CPU 20 gives counseling action advice corresponding to the performance type of the entire company and the state of the target employee to the approval group. Obtained from the table 102. This is recorded in association with the employee ID of the target employee (step S39).
　以上の処理を繰り返し、全ての社員について対処行動アドバイスを決定すれば（ステップＳ４０）、ＣＰＵ２０は解析処理を終了する。 If the above processing is repeated and coping action advice is determined for all employees (step S40), the CPU 20 ends the analysis processing.
　以上のようにして、管理者が、集団に対してどのような対処行動をとればよいのか（集団対処行動）と、各社員に対してどのような対処行動をとればよいのかを、記録することができる。 As described above, record what kind of coping action should be taken by the manager (group coping action) and what coping action should be taken for each employee. be able to.
　記録された対処行動は、端末装置から管理者として診断サーバ装置Ｓにログインすることで、閲覧することができる。また、印刷することができる。図２２に、管理者の端末装置のディスプレイ２４に表示された診断結果を示す。 The recorded coping behavior can be viewed by logging in to the diagnosis server device S as an administrator from the terminal device. It can also be printed. FIG. 22 shows the diagnosis result displayed on the display 24 of the administrator's terminal device.
　端末装置ＴのＣＰＵ２０は、グラフ表示部３００には、図１５の平面に各社員をプロットした状態を表示する。なお、数字は、各社員を表している。管理者が、マウス３６を用いて数字をクリックすると、ステップＳ３９にて記録した各社員に対する対処行動アドバイスを表示する。 The CPU 20 of the terminal device T displays a state in which each employee is plotted on the plane of FIG. The numbers represent each employee. When the administrator clicks on the number using the mouse 36, the coping behavior advice for each employee recorded in step S39 is displayed.
　集団の状況の表示欄３０２、集団への対処観点の表示欄３０４、集団の分析欄３０６には、ステップＳ３６にて決定した分析と対処行動アドバイスを表示する。
In the group status display column 302, the group coping viewpoint display column 304, and the group analysis column 306, the analysis determined in step S36 and coping action advice are displayed.
４．その他の実施形態
(1)上記実施形態では、アンケート項目に対して５段階の数字（1～５）を選択して回答するようにしている。しかし、４段階以下、６段階以上の選択を行うようにしてもよい。 4). Other embodiments
(1) In the above-described embodiment, five levels (1 to 5) are selected and answered for the questionnaire items. However, the selection may be made in 4 steps or less and 6 steps or more.
(2)上記実施形態では、図５に示すように、端末装置Ｔに送信するアンケート項目と同じ数のアンケート項目を記録するようにしている。しかし、診断サーバ装置Ｓには、送信するアンケート項目の数より多くのアンケート項目を用意しておき、これらからランダムに所定数を選択して端末装置Ｔに送信するようにしてもよい。 (2) In the above embodiment, as shown in FIG. 5, the same number of questionnaire items as the questionnaire items transmitted to the terminal device T are recorded. However, more diagnostic items than the number of questionnaire items to be transmitted may be prepared in the diagnostic server device S, and a predetermined number may be selected at random from these and transmitted to the terminal device T.
(3)上記実施形態では、図１５に示すように、第１の意識（Ｘ）の得点が２５、第２の意識（Ｙ）の得点が２５のところを、ＸＹ平面の原点としている。しかし、業界や企業規模などによって、原点を移動させてもよい。たとえば、第１の意識の得点が３５、第２の意識（Ｙ）の得点が２５のところを原点とするようにしてもよい。 (3) In the above embodiment, as shown in FIG. 15, the score of the first consciousness (X) is 25 and the score of the second consciousness (Y) is 25, which is the origin of the XY plane. However, the origin may be moved according to the industry or the company size. For example, the first consciousness score of 35 and the second consciousness (Y) score of 25 may be set as the origin.
(4)上記実施形態では、第１の意識と第２の意識の満点を同じにしている。しかし、たとえば第１の意識は５５点満点、第２の意識は５０点満点というように、異なる満点としてもよい。 (4) In the above embodiment, the full marks of the first consciousness and the second consciousness are made the same. However, for example, the first consciousness may have a full score of 55, and the second consciousness may have a full score of 50.
(5)上記実施形態では、診断サーバ装置Ｓと端末装置Ｔ1～Ｔnによってシステムを構成している。しかし、一台のコンピュータによって診断システムを実現するようにしてもよい。この場合、各社員に対してアンケート用紙（図６のアンケート項目を記載したもの）を配布して回答を集め、これを当該一台のコンピュータに入力する。これにより、コンピュータには、図８のデータが記録されることになる。 (5) In the above embodiment, the diagnosis server device S and the terminal devices T1 to Tn constitute a system. However, the diagnosis system may be realized by a single computer. In this case, questionnaire sheets (in which the questionnaire items in FIG. 6 are described) are distributed to each employee, responses are collected, and these are input to the one computer. As a result, the data of FIG. 8 is recorded in the computer.
　当該コンピュータには、診断プログラムが記録されており、図８のデータに基づいて診断結果を表示・印刷することができる。この場合の診断プログラムは、図９、図１０に示すフローチャートと同様の処理を行う。記録された対処行動などは、当該コンピュータにおいて表示し印刷することができる。 The computer stores a diagnostic program, and the diagnostic result can be displayed and printed based on the data shown in FIG. The diagnostic program in this case performs the same processing as the flowcharts shown in FIGS. The recorded coping behavior can be displayed and printed on the computer.
(6)上記実施形態では、第１の意識として、会社における他の社員との関わりの度合いに関する意識を採用し、第２の意識として、会社における規律に関する意識を採用した。しかし、第３の意識（たとえば、自信に関する意識など）も採用して、ＸＹＺ空間にて、社員の状態と会社の状態を判断するようにしてもよい。また、同様にして４以上の意識を採用し、多次元空間にて状態を判断するようにしてもよい。 (6) In the above embodiment, as the first consciousness, the consciousness regarding the degree of relation with other employees in the company is adopted, and as the second consciousness, the consciousness regarding the discipline in the company is adopted. However, a third consciousness (for example, a consciousness regarding self-confidence) may also be adopted to determine the employee state and the company state in the XYZ space. Similarly, four or more consciousnesses may be adopted to determine the state in a multidimensional space.
(7)上記実施形態では、集団が会社であり、集団構成員が社員である場合について説明した。しかし、構成員によって構成される集団であれば（たとえば職業団体、クラブ、組合）同様に適用することができる。 (7) In the above embodiment, the case has been described where the group is a company and the group members are employees. However, the present invention can be applied in the same manner as long as it is a group composed of members (for example, a professional group, a club, and a union).
(8)上記実施形態における会社全体のタイプを判断する際の％は、あくまでも一例であり、業界によってその値を変えたり、事前アンケートによってその値を変えたりして調整することが好ましい。 (8) The% in determining the type of the entire company in the above embodiment is merely an example, and it is preferable to adjust by changing the value depending on the industry or changing the value based on a preliminary questionnaire.
(9)上記実施形態においては、図１５に示すように、所定の値をしきい値として、各社員が領域α、β、γ、δのいずれに属するかを決定している。しかしながら、図２３に示すように、しきい値に所定の幅を持たせるようにしてもよい。たとえば、図２３において、第１の意識Ｘが２０以上の社員は、領域αまたは領域γに属することとする。また、Ｘが３０以下の社員は、領域βまたは領域δに属することとする。したがって、Ｘが２０以上であり３０以下である社員は、領域α、γと領域β、δの双方に属することになる。 (9) In the above embodiment, as shown in FIG. 15, a predetermined value is used as a threshold value to determine whether each employee belongs to the region α, β, γ, or δ. However, as shown in FIG. 23, the threshold value may have a predetermined width. For example, in FIG. 23, an employee whose first consciousness X is 20 or more belongs to the region α or the region γ. An employee whose X is 30 or less belongs to the region β or the region δ. Therefore, employees whose X is 20 or more and 30 or less belong to both the regions α and γ and the regions β and δ.
　同様に、第２の意識Ｙが２０以上の社員は、領域αまたは領域βに属することとする。また、Ｙが３０以下の社員は、領域γまたは領域δに属することとする。したがって、Ｙが２０以上であり３０以下である社員は、領域α、βと領域γ、δの双方に属することになる。 Similarly, employees whose second consciousness Y is 20 or more belong to the region α or the region β. An employee whose Y is 30 or less belongs to the region γ or the region δ. Therefore, employees whose Y is 20 or more and 30 or less belong to both the regions α and β and the regions γ and δ.
　しきい値近傍の社員は、双方の領域の特性を持つので、この実施形態のように、双方の領域に属するとすることにより、より正確に判定を行うことができる。 Employees in the vicinity of the threshold value have the characteristics of both areas, so that it can be determined more accurately by assuming that they belong to both areas as in this embodiment.
(10)上記実施形態では、第１の意識、第２の意識の得点を軸とする平面上に、各社員をプロットし、その分布状況に応じて集団を分類し、分析および対処行動アドバイスを出力するようにしている。 (10) In the above embodiment, each employee is plotted on a plane centered on the scores of the first consciousness and the second consciousness, the group is classified according to the distribution status, and analysis and coping action advice are given. I am trying to output.
　しかし、上記とは別にあるいは上記に加えて、予め所定の条件を記録しておき、当該条件を満たす場合には、この条件に対応して予め記録された分析や対処行動を出力するようにしてもよい。たとえば、所定のアンケート項目について「１」あるいは「５」と回答した社員が一人でもいれば、これを条件として、これに対応する分析や対処行動を出力するようにする。あるいは、所定のアンケート項目についての平均値や分散等がしきい値を超えていたら、これを条件として、対応する分析や対処行動を出力するようにしてもよい。 However, separately or in addition to the above, a predetermined condition is recorded in advance, and when the condition is satisfied, an analysis and a coping action recorded in advance corresponding to the condition are output. Also good. For example, if there is one employee who replied “1” or “5” with respect to a predetermined questionnaire item, the analysis and coping behavior corresponding to this is output on the condition. Alternatively, if an average value or variance for a predetermined questionnaire item exceeds a threshold value, a corresponding analysis or response action may be output on the condition.
　たとえば、「私は、職場の人から仕事を認められていると思う。」というアンケート項目の平均値が「３」の近傍であり、分散が所定値より小さい場合には、この条件に対して予め記録された「上司や先輩を信頼しているかどうかについて、どちらともいえないと感じている社員が多い。」という分析を出力する。このようにすることにより、第１の意識、第２の意識による分類に基づく分析・対処行動アドバイスより、さらに詳しく、きめの細かい情報を提供することが可能となる。 For example, if the average value of the questionnaire item “I think work is approved by people at work” is in the vicinity of “3” and the variance is smaller than the predetermined value, A pre-recorded analysis saying “Many employees feel that they can't say whether they trust their superiors or seniors” is output. By doing so, it is possible to provide more detailed and detailed information than the analysis / action action advice based on the classification based on the first consciousness and the second consciousness.
(11)上記実施形態では、所定個数（たとえば２０個）のアンケート項目を用いた解析を行っている。上記実施形態では、全てのアンケート項目に対する回答に基づいて、解析を行っている。しかしながら、アンケート項目中に、結果を提示するための解析を行わない項目を含ませるようにしてもよい。 (11) In the above embodiment, analysis using a predetermined number (for example, 20) of questionnaire items is performed. In the said embodiment, it analyzes based on the answer with respect to all the questionnaire items. However, items for which analysis for presenting results may not be included in the questionnaire items.
　たとえば、アンケート項目を全部で２３個設けておき、その内の３個については予備アンケート項目とする。社員には、予備アンケート項目も含めて全部のアンケート項目に回答してもらう。予備アンケート項目については、アンケート回答としては記録するものの、集団状態判定、個人状態判定や対処行動アドバイス決定には用いない。 For example, 23 questionnaire items are provided in total, and three of them are set as preliminary questionnaire items. Employees are asked to answer all questionnaire items, including preliminary questionnaire items. Preliminary questionnaire items are recorded as questionnaire responses, but are not used for group status determination, individual status determination, or coping action advice determination.
　このようにすることにより、アンケートを繰り返して行って定期的に解析を行っているような集団において、解析に用いているアンケート項目が、状況などの変化によりそぐわなくなった場合に、当該アンケート項目を予備アンケート項目とし、予備アンケート項目としていたものを解析対象とするアンケート項目にすることができる。 In this way, in a group that repeats questionnaires and conducts periodic analysis, if the questionnaire items used for analysis become unsuitable due to changes in the situation, etc. As a preliminary questionnaire item, the preliminary questionnaire item can be a questionnaire item to be analyzed.
　この方法によれば、予備アンケート項目についても過去のアンケート回答が記録されているので、途中で、予備アンケート項目を解析対象とするアンケート項目に変えた場合であっても、連続性のある解析を行うことができるという利点を得ることができる。 According to this method, past questionnaire responses are also recorded for the preliminary questionnaire items. Therefore, even if the preliminary questionnaire items are changed to the questionnaire items to be analyzed on the way, continuous analysis is performed. The advantage of being able to do so can be obtained.
　上記では、予備アンケート項目の回答については、分析・対処行動を出力しない（あるいは計算しない）ようにしている。しかし、予備アンケート項目の回答に基づいて、上記の(10)において示した分析・対処行動のみは、これを提示するようにしてもよい。 In the above, regarding responses to preliminary questionnaire items, analysis / response actions are not output (or not calculated). However, based on the answer to the preliminary questionnaire item, only the analysis / handling action shown in (10) above may be presented.
(12)図２４に、他の実施形態による診断結果（表示画面または印刷など）を示す。この実施形態においては、男性は青（第一の色）、女性はピンク（第二の色）の点でプロットするようにしている。点が重複する部分については、色の濃度を上げることによって表現するようにしている。また、男性または女性いうれか一方の数が、２名より少ない場合には、個人が特定されることを避けるため、全てのポイントを同じ色（緑色（第三の色））で表現するようにしている。 (12) FIG. 24 shows a diagnosis result (display screen or print) according to another embodiment. In this embodiment, men are plotted as blue (first color) and women as pink (second color). The portion where the dots overlap is expressed by increasing the color density. Also, if the number of males or females is less than two, all points are expressed in the same color (green (third color)) to avoid identifying individuals. I have to.
　なお、個人が特定されていいような場合には、各点に社員を特定するための番号を付して表示するようにしてもよい。 In addition, when an individual may not be specified, each point may be displayed with a number for specifying an employee.

Claims (8)

  1. 　集団の構成員が入力を行うための端末装置と通信可能な診断サーバ装置において、
    　少なくとも、前記集団構成員の第１の意識に関する複数のアンケート項目と、前記集団構成員の第２の意識に関する複数のアンケート項目を記録した記録部と、
    　前記端末装置に対して、前記記録部に記録された第１の意識および第２の意識に関する複数のアンケート項目の少なくとも一部を送信するアンケート送信手段と、
    　当該各アンケート項目に応じて前記構成員が入力した回答を当該構成員の識別符号とともに、前記端末装置から受信して記録部に記録するアンケート回答受信手段と、
    　前記構成員の識別符号を参照し、構成員ごとに、前記記録部に記録された前記アンケート項目の回答と当該アンケート項目が第１の意識または第２の意識のいずれに関係するものであるかとに基づいて、当該構成員の第１の意識および第２の意識の程度を算出する意識算出手段と、
    　意識算出手段によって算出された対象となる構成員全ての第１の意識および第２の意識を、第１の意識の程度を第１の軸とし、第２の意識を第２の軸とした平面にプロットした場合の分布状態に基づいて、当該構成員が所属する集団の状態を判定する集団状態判定手段と、
    　意識算出手段によって算出された各構成員の第１の意識および第２の意識を、第１の意識の程度を第１の軸とし、第２の意識を第２の軸とした平面にプロットした場合の位置に基づいて、各構成員の状態を判定する個人状態判定手段と、
    　前記集団状態判定手段によって得られた集団の状態と、前記個人状態判定手段によって得られた各構成員の状態とに基づいて、各構成員に対する対処行動アドバイスを決定する対処行動アドバイス決定手段と、
    　を備えた診断サーバ装置。     In the diagnostic server device that can communicate with the terminal device for the members of the group to input,
    At least a plurality of questionnaire items related to the first consciousness of the group member, and a recording unit that records a plurality of questionnaire items related to the second consciousness of the group member,
    Questionnaire transmitting means for transmitting at least a part of a plurality of questionnaire items related to the first consciousness and the second consciousness recorded in the recording unit to the terminal device;
    A questionnaire response receiving means for receiving an answer inputted by the member according to each questionnaire item, together with the identification code of the member, from the terminal device and recording it in a recording unit;
    With reference to the identification code of the member, for each member, whether the questionnaire item is recorded in the recording unit and whether the questionnaire item is related to the first consciousness or the second consciousness Consciousness calculating means for calculating the degree of the first consciousness and the second consciousness of the member based on
    A plane in which the first consciousness and the second consciousness of all the target members calculated by the consciousness calculating means are set with the first consciousness as the first axis and the second consciousness as the second axis. Group state determination means for determining the state of the group to which the member belongs, based on the distribution state when plotted in
    The first consciousness and the second consciousness of each member calculated by the consciousness calculating means are plotted on a plane having the first consciousness as the first axis and the second consciousness as the second axis. Personal status determination means for determining the status of each member based on the position of the case;
    Coping action advice determining means for determining coping action advice for each member based on the state of the group obtained by the group state judging means and the state of each member obtained by the individual state judging means;
    A diagnostic server device.
  2. 　集団の構成員が入力を行うための端末装置と通信可能な診断サーバ装置を、少なくとも、前記集団構成員の第１の意識に関する複数のアンケート項目と、前記集団構成員の第２の意識に関する複数のアンケート項目を記録した記録部を有するコンピュータによって実現するための診断サーバプログラムであって、コンピュータを
    　前記端末装置に対して、前記記録部に記録された第１の意識および第２の意識に関する複数のアンケート項目の少なくとも一部を送信するアンケート送信手段と、
    　当該各アンケート項目に応じて前記構成員が入力した回答を当該構成員の識別符号とともに、前記端末装置から受信して記録部に記録するアンケート回答受信手段と、
    　前記構成員の識別符号を参照し、構成員ごとに、前記記録部に記録された前記アンケート項目の回答と当該アンケート項目が第１の意識または第２の意識のいずれに関係するものであるかとに基づいて、当該構成員の第１の意識および第２の意識の程度を算出する意識算出手段と、
    　意識算出手段によって算出された対象となる構成員全ての第１の意識および第２の意識を、第１の意識の程度を第１の軸とし、第２の意識を第２の軸とした平面にプロットした場合の分布状態に基づいて、当該構成員が所属する集団の状態を判定する集団状態判定手段と、
    　意識算出手段によって算出された各構成員の第１の意識および第２の意識を、第１の意識の程度を第１の軸とし、第２の意識を第２の軸とした平面にプロットした場合の位置に基づいて、各構成員の状態を判定する個人状態判定手段と、
    　前記集団状態判定手段によって得られた集団の状態と、前記個人状態判定手段によって得られた各構成員の状態とに基づいて、各構成員に対する対処行動アドバイスを決定する対処行動アドバイス決定手段と、
    　して機能させるための診断サーバサーバプログラム。     A diagnostic server device capable of communicating with a terminal device for input by a member of the group includes at least a plurality of questionnaire items related to the first consciousness of the group member and a plurality of items related to the second consciousness of the group member. A diagnostic server program to be realized by a computer having a recording unit that records the questionnaire items, and a plurality of computers related to the first consciousness and the second consciousness recorded in the recording unit with respect to the terminal device. Survey sending means for sending at least some of the survey items of,
    A questionnaire response receiving means for receiving an answer inputted by the member according to each questionnaire item, together with the identification code of the member, from the terminal device and recording it in a recording unit;
    With reference to the identification code of the member, for each member, whether the questionnaire item is recorded in the recording unit and whether the questionnaire item is related to the first consciousness or the second consciousness Consciousness calculating means for calculating the degree of the first consciousness and the second consciousness of the member based on
    A plane in which the first consciousness and the second consciousness of all the target members calculated by the consciousness calculating means are set with the first consciousness as the first axis and the second consciousness as the second axis. Group state determination means for determining the state of the group to which the member belongs, based on the distribution state when plotted in
    The first consciousness and the second consciousness of each member calculated by the consciousness calculating means are plotted on a plane having the first consciousness as the first axis and the second consciousness as the second axis. Personal status determination means for determining the status of each member based on the position of the case;
    Coping action advice determining means for determining coping action advice for each member based on the state of the group obtained by the group state judging means and the state of each member obtained by the individual state judging means;
    Diagnostic server server program to make it function.
  3. 　少なくとも、集団構成員の第１の意識に関する複数のアンケート項目に対する各構成員の回答と、前記集団構成員の第２の意識に関する複数のアンケート項目に対する各構成員の回答を、各構成員の識別符号とともに入力する入力手段と、
    　前記入力された回答を当該構成員の識別符号とともに記録部に記録するアンケート回答記録手段と、
    　前記構成員の識別符号を参照し、構成員ごとに、前記記録部に記録された前記アンケート項目の回答と当該アンケート項目が第１の意識または第２の意識のいずれに関係するものであるかとに基づいて、当該構成員の第１の意識および第２の意識の程度を算出する意識算出手段と、
    　意識算出手段によって算出された対象となる構成員全ての第１の意識および第２の意識を、第１の意識の程度を第１の軸とし、第２の意識を第２の軸とした平面にプロットした場合の分布状態に基づいて、当該構成員が所属する集団の状態を判定する集団状態判定手段と、
    　意識算出手段によって算出された各構成員の第１の意識および第２の意識を、第１の意識の程度を第１の軸とし、第２の意識を第２の軸とした平面にプロットした場合の位置に基づいて、各構成員の状態を判定する個人状態判定手段と、
    　前記集団状態判定手段によって得られた集団の状態と、前記個人状態判定手段によって得られた各構成員の状態とに基づいて、各構成員に対する対処行動アドバイスを決定する対処行動アドバイス決定手段と、
    　を備えた診断装置。     At least each member's response to a plurality of questionnaire items related to the first consciousness of the group member and each member's response to a plurality of questionnaire items related to the second consciousness of the group member are identified by each member. An input means for inputting together with the code
    Questionnaire response recording means for recording the input answer together with the identification code of the member in a recording unit;
    With reference to the identification code of the member, for each member, whether the questionnaire item is recorded in the recording unit and whether the questionnaire item is related to the first consciousness or the second consciousness Consciousness calculating means for calculating the degree of the first consciousness and the second consciousness of the member based on
    A plane in which the first consciousness and the second consciousness of all the target members calculated by the consciousness calculating means are set with the first consciousness as the first axis and the second consciousness as the second axis. Group state determination means for determining the state of the group to which the member belongs, based on the distribution state when plotted in
    The first consciousness and the second consciousness of each member calculated by the consciousness calculating means are plotted on a plane having the first consciousness as the first axis and the second consciousness as the second axis. Personal status determination means for determining the status of each member based on the position of the case;
    Coping action advice determining means for determining coping action advice for each member based on the state of the group obtained by the group state judging means and the state of each member obtained by the individual state judging means;
    Diagnostic device with
  4. 　コンピュータによって診断装置を実現するための診断プログラムであって、コンピュータを
    　少なくとも、集団構成員の第１の意識に関する複数のアンケート項目に対する各構成員の回答と、前記集団構成員の第２の意識に関する複数のアンケート項目に対する各構成員の回答を、各構成員の識別符号とともに入力する入力手段と、
    　前記入力された回答を当該構成員の識別符号とともに記録部に記録するアンケート回答記録手段と、
    　前記構成員の識別符号を参照し、構成員ごとに、前記記録部に記録された前記アンケート項目の回答と当該アンケート項目が第１の意識または第２の意識のいずれに関係するものであるかとに基づいて、当該構成員の第１の意識および第２の意識の程度を算出する意識算出手段と、
    　意識算出手段によって算出された対象となる構成員全ての第１の意識および第２の意識を、第１の意識の程度を第１の軸とし、第２の意識を第２の軸とした平面にプロットした場合の分布状態に基づいて、当該構成員が所属する集団の状態を判定する集団状態判定手段と、
    　意識算出手段によって算出された各構成員の第１の意識および第２の意識を、第１の意識の程度を第１の軸とし、第２の意識を第２の軸とした平面にプロットした場合の位置に基づいて、各構成員の状態を判定する個人状態判定手段と、
    　前記集団状態判定手段によって得られた集団の状態と、前記個人状態判定手段によって得られた各構成員の状態とに基づいて、各構成員に対する対処行動アドバイスを決定する対処行動アドバイス決定手段と、
    　して機能させるための診断プログラム。     A diagnostic program for realizing a diagnostic device by a computer, the computer at least regarding each member's response to a plurality of questionnaire items related to the first consciousness of the group member and the second consciousness of the group member An input means for inputting each member's answer to a plurality of questionnaire items together with each member's identification code;
    Questionnaire response recording means for recording the input answer together with the identification code of the member in a recording unit;
    With reference to the identification code of the member, for each member, whether the questionnaire item is recorded in the recording unit and whether the questionnaire item is related to the first consciousness or the second consciousness Consciousness calculating means for calculating the degree of the first consciousness and the second consciousness of the member based on
    A plane in which the first consciousness and the second consciousness of all the target members calculated by the consciousness calculating means are set with the first consciousness as the first axis and the second consciousness as the second axis. Group state determination means for determining the state of the group to which the member belongs, based on the distribution state when plotted in
    The first consciousness and the second consciousness of each member calculated by the consciousness calculating means are plotted on a plane having the first consciousness as the first axis and the second consciousness as the second axis. Personal status determination means for determining the status of each member based on the position of the case;
    Coping action advice determining means for determining coping action advice for each member based on the state of the group obtained by the group state judging means and the state of each member obtained by the individual state judging means;
    Diagnostic program to make it function.
  5. 　請求項１～４の装置またはプログラムにおいて、
    　前記第１の意識は当該集団における他の構成員との関わりの度合いに関する意識であり、前記第２の意識は当該集団における規律に関する意識であることを特徴とする装置またはプログラム。     The apparatus or program according to claims 1 to 4,
    The apparatus or program according to claim 1, wherein the first consciousness is a consciousness regarding a degree of relation with other members in the group, and the second consciousness is a consciousness regarding discipline in the group.
  6. 　請求項１～５のいずれかの装置またはプログラムにおいて、
    　前記記録部には、集団状態判定手段によって得られた集団の状態と、個人状態判定手段によって得られた構成員の状態との組合せに対応付けて、構成員に対する対処行動アドバイスを記述した対処行動アドバイス集が記録されており、
    　前記対処行動アドバイス決定手段は、当該対処行動アドバイス集を参照して対処行動を決定することを特徴とする装置またはプログラム。     The apparatus or program according to any one of claims 1 to 5,
    In the recording unit, a coping action in which coping action advice is described for a member in association with a combination of the group state obtained by the group state judging unit and the member state obtained by the individual state judging unit A collection of advice is recorded,
    The coping action advice determining unit determines coping action with reference to the coping action advice collection.
  7. 　請求項１～６のいずれかの装置またはプログラムにおいて、
    　前記アンケート項目には、予備アンケート項目が含まれており、
    　予備アンケート項目についても回答が記録部に記録され、
    　前記対処行動アドバイス決定手段は、予備アンケート項目の回答を考慮せずに、対処行動を決定することを特徴とする装置またはプログラム。     The apparatus or program according to any one of claims 1 to 6,
    The questionnaire items include preliminary questionnaire items,
    Answers are also recorded in the recording section for preliminary questionnaire items,
    The coping action advice determining means determines coping action without considering the answer to the preliminary questionnaire item.
  8. 　少なくとも、集団構成員の第１の意識～第ｎの意識に関する複数のアンケート項目に対する各構成員の回答を、各構成員の識別符号とともに入力する入力手段と、
    　前記入力された回答を当該構成員の識別符号とともに記録部に記録するアンケート回答記録手段と、
    　前記構成員の識別符号を参照し、構成員ごとに、前記記録部に記録された前記アンケート項目の回答と当該アンケート項目が第１の意識～第ｎの意識のいずれに関係するものであるかとに基づいて、当該構成員の第１の意識～第ｎの意識の程度を算出する意識算出手段と、
    　意識算出手段によって算出された対象となる構成員全ての第１の意識～第ｎの意識を、第１の意識～第ｎの意識の程度を軸とした多次元空間にプロットした場合の分布状態に基づいて、当該構成員が所属する集団の状態を判定する集団状態判定手段と、
    　意識算出手段によって算出された各構成員の第１の意識～第ｎの意識を、第１の意識～第ｎの意識の程度を軸とした多次元空間にプロットした場合の位置に基づいて、各構成員の状態を判定する個人状態判定手段と、
    　前記集団状態判定手段によって得られた集団の状態と、前記個人状態判定手段によって得られた各構成員の状態とに基づいて、各構成員に対する対処行動アドバイスを決定する対処行動アドバイス決定手段と、
    　を備えた診断装置。     Input means for inputting each member's answers to a plurality of questionnaire items relating to at least the first consciousness to the nth consciousness of the group member together with an identification code of each member;
    Questionnaire response recording means for recording the input answer together with the identification code of the member in a recording unit;
    With reference to the identification code of the member, for each member, the answer to the questionnaire item recorded in the recording unit and whether the questionnaire item relates to the first consciousness to the nth consciousness. Consciousness calculating means for calculating the degree of the first consciousness to the nth consciousness of the member based on
    Distribution state when the first consciousness to nth consciousness calculated by the consciousness calculation means are plotted in a multi-dimensional space with the first consciousness to the nth consciousness as axes Based on the group state determination means for determining the state of the group to which the member belongs,
    Based on the positions when the first consciousness to the nth consciousness of each member calculated by the consciousness calculating means are plotted in a multidimensional space around the degree of the first consciousness to the nth consciousness, A personal status determination means for determining the status of each member;
    Coping action advice determining means for determining coping action advice for each member based on the state of the group obtained by the group state judging means and the state of each member obtained by the individual state judging means;
    Diagnostic device with
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