JPWO2008152985A1 - Facility reservation mediation system, facility reservation mediation method, facility reservation mediation program, reservation device, and reservation device control method - Google Patents

Abstract

If the user can make a reservation on the day from the outside with the online reservation system, the burden on facilities and work on the facility side will be large, and the reservation of the facility will not be confirmed immediately, and the user will have various It is difficult for users to confirm atypical information prior to booking. In addition, the facility may not be able to charge a cancellation fee from the user. When the reservation device 10 searches for facility vacancy information and performs the reservation procedure for the facility selected by the user based on the search result of the vacancy information, the collateral information reading means 104 reads the collateral information of the user. After being stored in the collateral information storage means 107, the person in charge of reservation of the receiving device 20 of the selected facility and the user using the reservation device 10 confirm the reservation by voice call. Therefore, the same day reservation of the facility is possible immediately. Further, based on the collateral information stored in the collateral information storage means 107, a cancellation fee can be charged.

Description

  The present invention relates to a facility reservation mediation system, a facility reservation mediation method, a facility reservation mediation program, a reservation device, and a control method of a reservation device, and in particular, on the day of various facilities such as hotels and restaurants by operating a reservation terminal by a user. The present invention relates to a facility reservation brokerage system, a facility reservation brokerage method, a facility reservation brokerage program, a reservation device, and a reservation device control method capable of making a reservation.

  In recent years, a reservation brokerage system (hereinafter, referred to as a personal computer (hereinafter referred to as a personal computer), a mobile phone, etc.) allows a user to search for and reserve reservations for facilities such as hotels and restaurants. Network reservation system is popular. By using such a net reservation system, the user can easily check availability information of a plurality of facilities at any time for 24 hours.

  FIG. 1 shows a system configuration diagram of an example of such a net reservation system. This network reservation system 100 includes empty information search / display means 1001, empty information storage means 1002, collateral information input means 1003, reservation request means 1004, reservation success / failure input means 1005, and reservation success / failure notification means 1006. It is configured.

  The net reservation system 100 having such a configuration operates as follows. That is, the user first accesses a Web site using a personal computer or the like, and operates the free information search / display unit 1001 provided as a Web page based on the free information from the free information storage unit 1002 to obtain a desired one. Search for facilities. Further, when the user inputs a credit card number or the like in the collateral information input means 1003 provided as a Web page, the reservation request means 1004 makes a reservation in the reservation request receiving means 1101 such as a facsimile (FAX) in the reservation target facility 110. Send information.

  On the facility 110 side, there is a Web screen for inputting (answering) the success or failure of the reservation. When the facility 110 receives the reservation information, the person in charge of the reservation confirms whether or not there is actually a vacancy. When the vacancy is confirmed, if the person in charge of reservation inputs the fact that the reservation has been established by the reservation success / failure input means 1005 (at this time, the vacancy information in the empty information storage means 1002 is also updated at the same time), the reservation success / failure notification means 1006. The user is notified of the reservation by e-mail or the like.

In such a net reservation system 100, it is necessary for the net reservation system 100 to hold the latest vacancy information of the facility 110 in order to avoid duplicate reservations. Therefore, in order to make the reservation on the day in the online reservation system 100, it is necessary for the reservation person to frequently update the free space information of the facility 110 held by the online reservation system 100 every time the availability of the facility 110 changes. . A method for realizing this is described in Patent Document 1, for example.
According to the method described in Patent Document 1, a terminal for registering the latest vacancy information is installed at the front of a hotel, a ryokan store, and various facilities, and a reservation person operates the terminal every time the vacancy status of the facility changes. The free information is transferred to the Internet and the free information held in the system is updated.

  In addition, a reservation management system using a network having means for paying a penalty from a deposit when a penalty is required due to cancellation or the like is also known (see, for example, Patent Document 2). Further, in an accommodation facility reservation status search apparatus for searching room availability information of an accommodation facility and reserving a guest room, the server computer is connected to a server computer via a network such as the Internet, and the server computer uses the availability information search means to A configuration is also known in which guest room availability information corresponding to a guest room desired by the user is searched (see, for example, Patent Document 3).

  In addition, a facility use reservation system that can receive and approve facility use reservations from an unspecified number of general user terminals and perform maintenance of facility management operations, sends reservation information to general user terminals for general use. A person terminal displays reservation information (for example, refer to Patent Document 4).

  Furthermore, when the deposit amount stored in the memory means or the balance thereof is larger than the minimum cost for initiating a call, a call control system for a telephone for continuing a call with a called party is known (for example, , See Patent Document 5). According to this telephone call control system, when a caller wants to make a call, whether it is a local call, a long-distance domestic call or an international call, the closest personal telephone or public telephone can be used. In addition, it enables cashless calls that do not require post-clearing.

JP 2000-339365 A JP 2002-007831 A JP 2002-175456 A JP 2003-196528 A Japanese Patent No. 2672085

  However, there are the following problems in using a facility reservation brokerage system such as the online reservation system described in Patent Document 1 for the purpose of making reservations for facilities on the same day such as hotels in places such as stations and airports. is there.

  The first problem is that the load on the facility side and the work side on the facility side for enabling the reservation on the day is large. The reason for this is that each time a reservation is confirmed, the person in charge of the facility needs to immediately update the vacancy information held by the facility reservation brokerage system, or the facility for performing such frequent updates is necessary. It is to become.

  The second problem is that facility reservations are not fixed immediately. The reason is that when the user performs a reservation operation using the facility reservation brokerage system, an official reservation has not yet been established, and it is necessary to wait for a notification of the reservation to be received by e-mail or the like. This is not preferable for a user who wants to confirm a reservation on the spot on the go.

  The third problem is that it is difficult for a user to confirm various atypical information about facilities before making a reservation. The reason is that the information related to the facilities that can be browsed by the facility reservation brokerage system is only typical information prepared in advance, such as the presence or absence of facilities such as a parking lot and a map around the facilities.

  In addition, the above Patent Documents 2 to 5 do not disclose a configuration that searches for vacant information such as facilities at a terminal and makes a reservation by telephone, and also has an effect by combining search and telephone. Not listed. Furthermore, in the invention described in Patent Document 4, since the reservation information is displayed on the user terminal, the facility cannot grasp what plan the user is trying to make a reservation for. Furthermore, in the invention described in Patent Document 5, the deposit is prepared as a consideration for a telephone call, and there is no description about being provided as collateral for a reservation.

  Patent Document 5 describes that a terminal makes a telephone call to a facility selected by a user among search results, and that information is acquired and stored as collateral for a reservation, not for a call. Therefore, even if this Patent Document 5 is combined with Patent Documents 2 and 3, the present invention described later cannot be easily conceived. Furthermore, even if these are combined with Patent Document 4, the present invention described later cannot be easily conceived.

  The present invention has been made in view of the above points, a facility reservation brokerage system, a facility reservation brokerage method, and a facility reservation brokerage program that can make a reservation on the day of a facility while avoiding an excessive burden on the facility side and work side of the facility An object of the present invention is to provide a reservation apparatus and a control method for the reservation apparatus.

  Another object of the present invention is to provide a facility reservation mediation system, a facility reservation mediation method, a facility reservation mediation program, a reservation device, and a control method for a reservation device, in which facility reservation can be confirmed immediately.

  Still another object of the present invention is to provide a facility reservation brokerage system, a facility reservation brokerage method, a facility reservation brokerage program, a reservation apparatus, and a reservation apparatus that allow a user to confirm various atypical information related to facilities prior to the reservation. It is to provide a control method.

  In order to achieve this object, the present invention has the following characteristics.

In order to achieve the above object, the first invention provides a reservation device for reserving an arbitrary facility among the reservable facilities and an incoming device provided in the reservable facility. A facility reservation brokerage system that mediates reservations,
The reservation apparatus includes: a facility selection unit that selects an arbitrary facility as a reservation target facility from available vacancy information stored in advance; a collateral information reading unit that reads collateral information; and collateral information reading A collateral information storage means for storing the collateral information read by the means, and a user makes a call with the receiving device after the facility selection by the facility selection means and the storage of the collateral information in the collateral information storage means A communication means,
The incoming call device includes a second call means for a reservation person to make a call with the first call means of the reservation apparatus.

In order to achieve the above-mentioned object, the second invention is provided with a reservation device for reserving an arbitrary facility among the reservable facilities and an incoming device provided in the reservable facility. A facility reservation mediation method for mediating facility reservations,
It is read by the first step of selecting an arbitrary facility as a reservation target facility from the vacant information of the reservable facilities stored in advance, the second step of reading the collateral information, and the second step. A third step of storing the collateral information, and a fourth step in which the user and the reservation officer make a call between the reservation device and the receiving device after the processing of the second and third steps. It is characterized by.

Furthermore, in order to achieve the above object, the third invention provides a receiving device provided in a reservable facility by a computer provided in a reserving device for reserving any of the reservable facilities. Is a facility reservation mediation program that mediates reservations for any facility with the computer,
A first step of displaying an arbitrary facility selected as a reservation target facility based on the vacancy information retrieved from the vacant information of the reservable facilities stored in advance, and a second step of reading the collateral information A step, a third step of storing the collateral information read in the second step, and a fourth step of calling the incoming device after the processing of the second and third steps. .

  According to the present invention, the user can use the voice communication with the reservation person in charge of the facility as the basis of the reservation procedure, thereby avoiding a burden on the facility side and the work side. In addition to making reservations on the day, the user can check various atypical information about the facility prior to the reservation. Further, according to the present invention, it is possible to reliably charge a cancellation fee when the user cancels without permission.

  Next, the best mode for carrying out the invention will be described in detail with reference to the drawings.

  FIG. 2 shows a block diagram of Embodiment 1 of the facility reservation mediation system according to the present invention. The facility reservation mediation system of this embodiment is composed of a reservation device 10 and a receiving device 20. A plurality of reservation devices 10 are provided. In addition, the receiving device 20 is provided in each of a plurality of facilities that can be reserved. Each of these operates as follows. The reservation apparatus 10 includes a vacant information storage unit 101, a vacant information search unit 102, a display unit 103, a collateral information reading unit 104, a collateral information confirmation unit 105, a calling unit 106, and a collateral information storage unit 107. It is configured. In addition, the receiving device 20 includes a calling unit 201 and can make a call with the reservation device 10.

  These means generally operate as follows. The vacancy information storage unit 102 holds vacancy information of the current facility. The empty information search unit 102 searches for empty information stored in the empty information storage unit 101 based on the user's operation. The display means 103 displays the empty information searched by the empty information search means 102. At this time, the display means 103 may also display fixed information such as the location of the facility.

  The collateral information reading means 104 reads the collateral information, such as the user's credit card number, which identifies the user and serves as collateral for facility reservation. As information to be read at this time, in addition to the credit card number, various information such as a membership number and a driver's license may be read. The collateral information confirmation unit 105 confirms the content of the collateral information read by the collateral information reading unit 104.

  The calling means 106 calls the receiving device 20 to enable a voice call between the user and the facility reservation staff. The calling operation is performed not by the user but by the reservation device 10. The collateral information storage unit 107 stores the confirmed collateral information that has been confirmed to be correct by the collateral information confirmation unit 105. At this time, the time when the call is made, or the reservation information such as the reservation number when the reservation device 10 issues the reservation number, is also stored together with the association information necessary for reading the collateral information later.

  In addition, the receiving device 20 includes a calling unit 201. When the calling unit 201 is called from the calling unit 106 of the reservation apparatus 10, the calling unit 201 is in a state where a voice call is possible. The incoming call device 20 is configured to be able to identify incoming calls from the calling means 106 of the reservation device 10 and incoming calls from other general telephones. Specifically, a dedicated line is assigned for incoming calls from the reservation device 10. Alternatively, the telephone number of the calling means 106 may be displayed on the liquid crystal display or the like of the receiving device 20 using a caller number notification function provided by the communication carrier. Alternatively, when the facility reservation manager picks up the handset of the receiving device 20 when receiving a call from the calling means 106, the reservation device 10 may automatically notify the reservation device 10 that the call is from the reservation device 10. .

  Next, the overall operation of the present embodiment will be described in detail with reference to the block diagram of FIG. 2 and the flowchart of Example 1 of the facility reservation mediating method of the present invention in FIG.

  First, when the user operates the vacant information search unit 102 to search and select a desired facility from the vacant information stored in the vacant information storage unit 101 (step S101), together with the searched facility name, A display such as “Please read the collateral information (card)” is displayed on the display means 103.

  Based on this display, the user causes the collateral information reading means 104 to read the collateral information (step S102). When the collateral information reading unit 104 normally reads the collateral information, the collateral information confirmation unit 105 confirms the content of the read collateral information (step S103). For example, if the collateral information is a credit card number, the validity is inquired to the system of the card company, and if the collateral information is a membership number, it is inquired to the server holding the member data.

  When the confirmation of the collateral information is normally performed, the collateral information confirmation unit 105 stores the collateral information whose contents are confirmed in the collateral information storage unit 105 (step S104). When the collateral information is stored in the collateral information storage unit 105, the calling unit 106 makes a call to the telephone unit 201 of the facility selected by the user (step S105).

  When a telephone line is established between the calling means 106 and 201 through a predetermined sequence and the telephone is ready to talk, the user and the person in charge of reservation at the facility where the receiving device 20 is installed make an oral reservation. Negotiation is performed (step S106). At this time, the person in charge of the reservation knows that the call is from the reservation apparatus 10, and therefore the collateral information has been read, so there is no need to ask the collateral information from the user.

  The person in charge of the reservation returns to the user whether or not the reservation is actually possible, referring to reservation information (for example, a reservation ledger provided in the facility) that is not included in the facility reservation mediation system as necessary. . After the reservation is made in this way, it is desirable that the person in charge of reservation of the facility updates the contents of the vacant information storage means 101 to the latest reservation status in consideration of the convenience of other users. However, this is not essential.

  In the unlikely event that the user does not use the facility reserved by the user after the reservation is made, the person in charge of the facility reservation will contact the administrator of the facility reservation brokerage system, etc. The collateral information stored in the collateral information storage means 107 is read, and a cancellation fee is charged.

  Note that the reading, confirmation and storage of collateral information (step S102 to step S104) may be performed before the call (step S105). For example, step S102 to step S104 are performed at the beginning of the procedure of FIG. The vacant facility search (step S101) and the call (step S105) and subsequent steps may be performed.

  Next, the effect of the present embodiment will be described. In the present embodiment, the receiving device 20 required for the reservation may be an ordinary telephone, and there is no burden of preparing a special terminal on the facility side. Moreover, since the update of the vacant information is not essential, the burden on the work surface is small.

  In addition, in this embodiment, since the user is based on a voice call exchange with the facility reservation staff, the facility reservation brokerage system does not hold the latest vacant information. Even if another user tries to make a reservation by mistake, the reservation person in charge of the facility should just give a verbal notice, so every time a reservation is confirmed, the reservation person in charge of the facility will use the free information held by the system. Since there is no need to update immediately and there is no need for equipment to enable such frequent updates, it is possible to make a reservation on the day of the facility while avoiding the burden of facilities and work on the facility side. Yes.

  In addition, in this embodiment, since the reservation procedure is based on a voice call between the user and the facility reservation staff, if the reservation is possible, the reservation staff will confirm that the reservation has been confirmed on the spot during the call. The user can be notified to the user, so that the facility reservation can be confirmed immediately.

  In this embodiment, since the reservation procedure is based on the voice call between the user and the facility reservation staff, the user can freely confirm the matters to be confirmed with the reservation staff on the spot. Various atypical information regarding the facility can be confirmed by the user prior to the reservation.

  Furthermore, in the present embodiment, the reservation device 10 is provided with the collateral information reading means 104 and the collateral information storage means 107, so that the collateral information reading means 104 reads the collateral information and then makes a call. In the unlikely event that the user does not use the facility after the reservation is made, the facility can reliably charge the cancellation fee based on the collateral information stored in the collateral information storage means 107.

  Next, a second embodiment of the present invention will be described in detail with reference to the drawings. FIG. 4 shows a block diagram of a second embodiment of the facility reservation mediating system according to the present invention. In the figure, the same components as those in FIG. The present embodiment is characterized in that the reservation device 10 of FIG. 2 is divided into a reservation terminal 10a and a server 10b. The reservation terminal 10a is provided in a predetermined place where the user can use, and is configured to be connectable to the server 10b via a communication network (for example, the Internet). A plurality of servers 10b may be provided.

  The reservation terminal 10 a includes a display unit 103, a collateral information reading unit 104, and a calling unit 106. On the other hand, the server 10b includes a vacancy information storage unit 111, a collateral information storage unit 112, a vacancy information search unit 113, and a collateral information confirmation unit 114. Further, the collateral information storage unit 112 is connected to the call unit 106.

  Next, the operation of this embodiment will be described. This operation itself is the same as the flowchart of FIG. First, the user operates the reservation terminal 10a to connect to the server 10b, and operates the empty information search means 102 of the server 10b to search for a desired facility from the empty information stored in the empty information storage means 101. When selected, display information such as “Please read the collateral information (card)” is transmitted from the server 10b to the reservation terminal 10a together with information such as the searched facility name and the display means 103 of the reservation terminal 10a. Is displayed.

  Based on this display, the user causes the collateral information reading means 104 to read the collateral information. When the collateral information reading means 104 normally reads the collateral information, the collateral information is transmitted from the reservation terminal 10a to the server 10b. The collateral information confirmation unit 114 in the server 10b receives the collateral information transmitted from the reservation terminal 10a and confirms the content. In the same way as in the first embodiment, for example, when the collateral information is a credit card number, the validity of the collateral information is inquired to the system of the card company. Do it by inquiring. When the confirmation of the collateral information is normally performed, the collateral information confirmation unit 114 stores the collateral information whose contents are confirmed in the collateral information storage unit 112.

  On the other hand, when the collateral information is stored in the collateral information storage unit 112, the call unit 106 makes a call to the call unit 201 of the facility selected by the user. When a telephone line is established between the calling means 106 and 201 through a predetermined sequence and the telephone is ready to talk, the user and the person in charge of reservation at the facility where the receiving device 20 is installed make an oral reservation. Negotiate. At this time, the person in charge of the reservation knows that the call is from the reservation apparatus 10, and therefore the collateral information has been read, so there is no need to ask the collateral information from the user.

  The person in charge of the reservation returns to the user whether or not the reservation is actually possible, referring to reservation information (for example, a reservation ledger provided in the facility) that is not included in the facility reservation mediation system as necessary. . A reservation is made in this way. In the unlikely event that the user does not use the facility reserved by the user after the reservation is made, the person in charge of the facility reservation will contact the administrator of the facility reservation brokerage system, etc. The collateral information stored in the collateral information storage unit 112 is read, and a cancellation fee is charged. Thereby, the present embodiment also has the same effect as the first embodiment.

  Next, Embodiment 3 of the present invention will be described in detail with reference to the drawings. FIG. 5 shows a block diagram of a third embodiment of the facility reservation mediating system according to the present invention. The present embodiment is composed of a reservation device 30 and a receiving device 40. The receiving device 40 is provided for each facility that can be reserved. Each of these means generally operates as follows. The reservation device 30 includes an empty information storage unit 301, an empty information search unit 302, a display unit 303, a collateral information reading unit 304, a reservation information notification unit 305, a collateral information storage unit 306, a calling unit 307, The collateral information confirmation means 308 is comprised. The reservation apparatus 40 is different from the reservation apparatus 20 in the first and second embodiments in that not only the calling means 401 but also the reservation information display means 402 is included.

  The reservation information notification unit 305 displays various types of reservation information such as the number of users and plans to be used when the user searches for facilities on the reservation information display unit 402 of the receiving device 40 when the call unit 401 calls. Tell. The reservation information display unit 402 receives the reservation information sent from the reservation information notification unit 305 and displays it on a liquid crystal display or the like. Or it is good also as a structure which prints on paper and outputs. At this time, the communication line used between the reservation information notification unit 305 and the reservation information display unit 402 may share the same line as the call unit 307 and the call unit 401 or may be an independent communication line.

  Furthermore, for example, when using a member number as collateral information read by the collateral information reading unit 304, member information such as a name corresponding to the member number is read from a member information storage unit (not shown), and reservation information is displayed together with the reservation information. It is good also as a structure which displays on the means 402. FIG.

Next, the overall operation of this embodiment will be described with reference to the flowchart of FIG. In FIG. 6, the same processing steps as those in FIG. First, the user operates the vacant information search unit 302 to search for and select a desired facility (step S201).
Thereafter, the processing up to step S105 is the same as that in the first embodiment, and thus the description thereof is omitted.

  In step S105, when the calling unit 307 in the reservation device 30 calls the calling unit 401 in the receiving device 40 and the telephone is ready to make a call, the reservation information notification unit 305 in the reservation device 30 allows the user to search for a facility. The various reservation information at that time is transmitted to the reservation information display means 402 in the receiving device 40 (step S107). Thereafter, the user and the person in charge of reservation of the facility conduct a reservation negotiation verbally (step S106).

  Next, the effect of the present embodiment will be described. In the first and second embodiments, after receiving a call from the reservation device 10 or the reservation terminal 10a by the receiving device 20, the reservation person in charge of the facility does not know the reservation information such as the number of users and the plan designated by the user. Therefore, it was necessary to reconfirm with the user. On the other hand, in this embodiment, since the reservation information is displayed on the reservation information display means 402 of the receiving device 40, the reservation person does not need to reconfirm the reservation information with the user, and the reservation information is also displayed for the user. There is no hassle of being asked again.

  In the present embodiment, when the member information is displayed on the reservation information display unit 402, the reservation person can make a reservation procedure while confirming the name of the user. There is also an effect that it is convenient for both parties.

  Next, a fourth embodiment which is the best mode for carrying out the present invention will be described. FIG. 7 shows a system configuration diagram of a fourth embodiment of the facility reservation mediating system according to the present invention. This embodiment includes a management server 51, a reservation terminal 60, a facility phone 53, and a card information authentication server 52. Note that the management server 51 and the reservation terminal 60 of this embodiment correspond to the reservation device 10 of the first embodiment. Further, the management server 51 and the reservation terminal 60 of the present embodiment correspond to the server 10b and the reservation terminal 10a of the second embodiment.

  The management server 51 includes a database that holds vacancy information and collateral information therein. The management server 51 is connected to the reservation terminal 60 through a communication network 71 such as the Internet, and has a function of searching for free information in response to a request from the reservation terminal 60 and returning the result. The reservation terminal 60 is a terminal installed in a place where a user can operate such as a station or an airport, and is a touch panel 601 operated by the user, a card reader 602 for reading magnetic card information, and a transmission for calling a facility. And a receiver 603.

  The facility-side telephone 53 may be a normal telephone that can make a voice call, and is configured to be able to make a voice call with the reservation terminal 60 via the telephone network 72. This facility-side telephone 53 is a dedicated one prepared for the facility reservation mediation system, and the person in charge of the facility reservation can determine that the call is from the reservation terminal 60 when this telephone is called. The card information authentication server 52 is configured to be able to communicate with the reservation terminal 60 via the communication network 71 and has a function of confirming whether the credit card information read by the reservation terminal 60 is valid.

  Next, the operation of this embodiment will be described. First, the user operates the touch panel 601 of the reservation terminal 60 to search for facility availability information. Then, the reservation terminal 60 requests the vacancy information of the current facility from the management server 51 via the communication network 71. As a result, the management server 51 sends back to the reservation terminal 60 via the communication network 71 the empty information including the facility name of the empty facility based on the empty information requested from the reservation terminal 60, and the reservation terminal 60 appropriately The empty information is displayed on the touch panel 601 after shaping.

  When the user selects one of the facilities with available information displayed on the touch panel 601, “Please insert a credit card” is displayed on the touch panel 601. Here, when the user inserts the credit card into the card reader 602, the reservation terminal 60 sends the read card information to the card information authentication server 52 via the communication network 71 to confirm its validity.

  If the card information is valid as a result of the confirmation, the card information authentication server 52 returns the confirmation valid information to the reservation terminal 60 via the communication network 71 to the reservation terminal 60 and, for example, “send” to the touch panel 601 of the reservation terminal 60. "Please pick up the phone and talk". As a result, when the user picks up the handset 603, the reservation terminal 60 sends the information (card information and its validity confirmation information) and the current time to the management server 51 via the communication network 71, and the facility-side telephone 53. Through the telephone network 72. The management server 51 stores the received information as collateral information in an internal database.

  On the other hand, the person in charge of reservation at the facility who responds to the call of the facility telephone 53 makes a call with the user of the reservation terminal 60 using the handset 603, and the latest reservation ledger held by the facility side. Based on the above, if the reservation is possible, inform the user to that effect. At this time, the person in charge of reservation reserves the current time together with the name of the user.

  Furthermore, the person in charge of reservation accesses the management server 51 via a separate communication network and updates the vacancy information of the own facility registered in the database in the management server 51 to “reserved”. This is done by using a separately prepared personal computer and accessing the facility management page with a Web browser.

  In the unlikely event that the facility reserved by the user is not used after the above reservation has been established, the person in charge of the reservation contacts the administrator of the management server 51 and informs the reserved reservation time. Then, the administrator reads out the credit card information stored in the database inside the management server 51 and notifies the reservation person in charge of the facility of the contact source. The person in charge of reservation of the facility that has received the credit card information charges a cancellation fee from the financial account of the user who canceled the facility use based on the received credit card information.

  To make a facility reservation using the network reservation system according to the related invention described in Patent Document 1 at a station or airport, use equipment (such as a personal computer and a network) to access the reservation site. However, there is a problem that it is inconvenient for the user because it is necessary for the user to prepare, but this problem can be solved by installing the reservation terminal 60 having the configuration as in this embodiment in a station or an airport in advance. can be solved.

  Next, Example 5 which is the best mode for carrying out the present invention will be described. FIG. 8 shows a system configuration diagram of a fifth embodiment of the facility reservation mediating system according to the present invention. In the figure, the same components as in FIG. The present embodiment includes a management server 51, a mobile phone 80, a facility side terminal 55, and a card information authentication server 52. The present embodiment is different from the fourth embodiment in that a user's mobile phone 80 is used as a reservation terminal and a dedicated facility terminal 55 is prepared on the facility side instead of a normal telephone. Note that the management server 51 and the mobile phone 80 of this embodiment correspond to the reservation device 10 of the first embodiment. Further, the management server 51 and the mobile phone 80 of the present embodiment correspond to the server 10b and the reservation terminal 10a of the second embodiment.

  The management server 51 and the card information authentication server 52 have the same basic configuration as that of the fourth embodiment shown in FIG. . In FIG. 8, a mobile phone 80 belongs to a user and includes a display 801, a keypad 802, and an IC card 803 in which credit card information is written. The facility-side terminal 55 includes a display 551 and a handset 552 for making a voice call with the user's mobile phone 80.

  Next, the operation of this embodiment will be described. In the present embodiment, the user first operates the mobile phone 80 to access the reservation site provided by the management server 51. Based on the empty information requested from the mobile phone 80, the management server 51 sends back empty information consisting of the facility name of the available facility to the mobile phone 80 via the communication network 71, and causes the mobile phone 80 to appropriately shape it. The empty information is displayed on the display 801.

  When the user selects one of the facilities with available information displayed on the display 801, the message “I want to send credit card information. Are you sure?” Is displayed on the display 801. Here, if the user permits transmission of credit card information, the user presses a predetermined confirmation button in the keypad 802. Thereby, the cellular phone 80 sends the card information held in the IC card 803 to the management server 51 via the communication network 71. The management server 51 sends the received card information to the card information authentication server 52 via the communication network 71 and confirms its validity.

  The card information authentication server 52 returns the confirmation result to the management server 51 via the communication network 71. When the received confirmation result indicates that the card information is valid, the management server 51 stores the card information and the current time as collateral information in the internal database and is selected. The telephone number of the facility is returned to the mobile phone 80.

  Then, a button for calling the facility and making a reservation is displayed on the display 801 of the mobile phone 80. When the user presses this button, the mobile phone 80 transmits the telephone number of the facility terminal 55 received from the management server 51 via the communication network 71 and calls the facility terminal 55. When the person in charge of reservation at the facility picks up the handset 552 and responds to this call, the cellular phone 80 further transmits reservation information to the facility side terminal 55 via the communication network 71. Then, the reservation information is displayed on the display 551 of the facility side terminal 55.

  The person in charge of the reservation talks with the user of the mobile phone 80 while watching the display on the display 551, and informs the user if the reservation is possible based on the latest reservation information held by the facility. . Since the subsequent procedure is the same as that of the fourth embodiment, the description thereof is omitted.

  In the present embodiment, the mobile phone 80 may not have the IC card 803 but may use the credit card information held in the memory instead. Further, the mobile phone 80 may be configured to include a card reader instead of the IC card 803 to read external credit card information. With such a configuration, the user can flexibly select a credit card to be used.

  Further, the mobile phone 80 may use its own terminal identification number instead of the IC card 803. With such a configuration, the user can pay the cancellation fee at the time of cancellation and the usage fee for the facility together with the usage fee for the mobile phone.

  Next, a sixth embodiment which is the best mode for carrying out the present invention will be described. FIG. 9 shows a system configuration diagram of embodiment 6 of the facility reservation mediating system according to the present invention. In the figure, the same components as those in FIG. In this embodiment, the reservation device 30 of the third embodiment is divided into a reservation terminal 30a and a server 30b as in the second embodiment. The server 30 b includes a vacant information storage unit 311, a collateral information storage unit 312, a vacancy information search unit 313, and a collateral information confirmation unit 314. The collateral information storage unit 312 is connected to the call unit 307. Since the operation of this embodiment is the same as that of Embodiment 3, the description thereof is omitted.

  Note that the present invention is not limited to the above embodiment. For example, each processing operation in steps S101 to S105 in FIG. 3, or at least a search result in step S101 and a message prompting the user to insert a credit card are displayed. It includes a facility reservation mediation program in the reservation apparatus 10 that causes the computer 103 to sequentially execute the display on the means 103 and the processing operations of steps S102 and S105.

  In addition, the present invention requests a computer provided in the reservation terminal 60 for vacancy information of the current facility in response to an operation input on the touch panel 601, and a vacancy sent from the management server 51 in response to this request. A step of displaying information on the touch panel 601, a step of displaying a message such as “Please insert a credit card” on the touch panel 601, and a card information authentication server for the card information read by the card reader 602 via the communication network 71. 52, a step of receiving confirmation valid information from the card information authentication server 52, a step of displaying a message such as “Please pick up the handset” on the touch panel 601 by the reception, and a handset If 603 off-hook is detected, the card information and its The validation information and and sends the current time to the management server 51, is intended to include facility reservation intermediation program to perform the steps of calling a facility telephone 53 via the telephone network 72.

  Furthermore, the present invention includes a facility reservation mediating program that causes a computer provided in the mobile phone 80 of FIG. 8 to perform the same processing as each processing step of the computer provided in the reservation terminal 60 described above. Further, the facility reservation mediating program may cause a computer provided in the facility side terminal 55 to execute an operation of displaying the reservation information received from the mobile phone 80 on the display 551.

  This application claims priority based on Japanese Patent Application No. 2007-154649 filed on June 12, 2007, the entire disclosure of which is incorporated herein.

  INDUSTRIAL APPLICABILITY According to the present invention, a reservation terminal installed at a station, an airport, or the like can be used to make a reservation for a facility such as a hotel or restaurant by voice call. Further, it can be similarly applied to uses such as reservation of seats for movie theaters, amusement parks, trains, airplanes and the like.

It is a block diagram which shows an example of a structure of the network reservation system of the invention relevant to this invention. It is a block diagram of Example 1 of the facility reservation mediation system of the present invention. It is a flowchart for operation | movement description of FIG. It is a block diagram of Example 2 of the facility reservation mediation system of the present invention. It is a block diagram of Example 3 of the facility reservation mediation system of the present invention. 6 is a flowchart for explaining the operation of FIG. 5. It is a system configuration | structure figure of Example 4 of the facility reservation mediation system of this invention. It is a system configuration | structure figure of Example 5 of the facility reservation mediation system of this invention. It is a system configuration | structure figure of Example 6 of the facility reservation mediation system of this invention.

Explanation of symbols

10, 30 Reservation device 10a, 30a, 60 Reservation terminal 10b, 30b Server 20, 40 Receiving device 51 Management server 52 Card information authentication server 53 Facility side telephone 55 Facility side terminal 71 Communication network 72 Telephone network 80 Mobile phone 101, 111, 311 Empty information storage means 102, 113, 313 Empty information search means 103, 303 Display means 104, 304 Collateral information reading means 105, 114, 308, 314 Collateral information confirmation means 106, 201, 307, 401 Call means 107, 112, 312 Collateral information storage means 305 Reservation information notification means 402 Reservation information display means 551, 801 Display 552, 603 Handset 601 Touch panel 602 Card reader 802 Keypad 803 IC card

Claims (18)

A facility reservation mediation system that mediates reservation of the arbitrary facility by a reservation device for reserving an arbitrary facility among the reservable facilities and an incoming device provided in the reservable facility. ,
The reservation device is
A facility selection means for selecting the arbitrary facility as a reservation target facility from the vacant information of the reservable facility stored in advance;
Collateral information reading means for reading collateral information;
Collateral information storage means for storing the collateral information read by the collateral information reading means;
After the facility selection by the facility selection means and storage of the collateral information in the collateral information storage means, a first call means for a user to make a call with the call receiving device, the call receiving device,
A facility reservation intermediary system, comprising: a second call means for a person in charge of reservation to make a call with the first call means of the reservation apparatus. A facility reservation mediation system that mediates reservation of the arbitrary facility by a reservation device for reserving an arbitrary facility among the reservable facilities and an incoming device provided in the reservable facility. ,
The reservation device is
Empty information storage means for storing empty information of the reservable facility in advance;
Empty information search means for searching for the empty information stored in the empty information storage means;
Display means for displaying a reservation target facility based on the empty information searched by the empty information searching means;
Collateral information reading means for reading collateral information;
Collateral information storage means for storing the collateral information read by the collateral information reading means;
After the display of the facility to be reserved by the display means and the storage of the collateral information in the collateral information storage means, a first call is made by the user to call the receiving device and respond to the receiving device. A call means, and the receiving device includes:
A facility reservation intermediary system comprising a second call means for a reservation person to make a call with the first call means in response to a call of the reservation device. A facility reservation mediation system that mediates reservation of the arbitrary facility by a reservation device for reserving an arbitrary facility among the reservable facilities and an incoming device provided in the reservable facility. ,
The reservation device is
Empty information storage means for storing empty information of the reservable facility in advance;
Empty information search means for searching for the empty information stored in the empty information storage means;
Display means for displaying a reservation target facility based on the empty information searched by the empty information searching means;
Collateral information reading means for reading collateral information;
Collateral information storage means for storing the collateral information read by the collateral information reading means;
After the display of the facility to be reserved by the display means and the storage of the collateral information in the collateral information storage means, a first call is made by the user to call the receiving device and respond to the receiving device. Call means,
Based on the empty information searched by the empty information searching means, reservation information including the number of users of the facility to be reserved and the use plan is stored in the receiving device when the first calling means calls the receiving device. A reservation information notification means for transmitting, and the receiving device comprises:
Reservation information display means for receiving and displaying the reservation information transmitted from the reservation information notification means;
A facility reservation intermediary system comprising: a second call means for allowing a reservation person to make a call with the first call means in response to a call of the reservation device.   The reservation apparatus further includes collateral information confirmation means for confirming the content of the collateral information read by the collateral information reading means, and the collateral information storage means stores the collateral information confirmed by the collateral information confirmation means. The facility reservation mediating system according to claim 2 or 3, wherein the facility reservation mediating system is stored in the facility reservation system. The reservation device is
A reservation terminal provided with the display means, the collateral information reading means, and the first call means;
The vacant information storage means, the vacancy information search means, and the collateral information storage means provided with a server,
The facility reservation mediation system according to claim 2, wherein the reservation terminal and the server are connected via a communication network. The reservation device is
A reservation terminal provided with the display means, the collateral information reading means, the first call means, and the reservation information notification means;
The vacant information storage means, the vacancy information search means, and the collateral information storage means provided with a server,
The facility reservation mediation system according to claim 3, wherein the reservation terminal and the server are connected via a communication network. A facility reservation mediating method for mediating a reservation of the arbitrary facility by a reservation device for reserving an arbitrary facility among the reservable facilities and an incoming device provided in the reservable facility ,
A first step of selecting the arbitrary facility as a reservation target facility from the vacant information of the reservable facility stored in advance;
A second step of reading the collateral information;
A third step of storing the collateral information read in the second step;
A facility reservation mediating method comprising: a fourth step in which a user and a reservation person make a call between the reservation device and the receiving device after the processing of the second and third steps. A facility reservation mediating method for mediating a reservation of the arbitrary facility by a reservation device for reserving an arbitrary facility among the reservable facilities and an incoming device provided in the reservable facility ,
A first step of retrieving the vacancy information from a vacancy information storage means that stores vacancy information of the reservable facility in advance;
A second step of displaying a reservation target facility based on the vacancy information searched in the first step;
A third step of reading the collateral information;
A fourth step of storing the collateral information read in the third step;
A facility reservation mediating method comprising: a fifth step in which a user and a reservation person make a call between the reservation device and the receiving device after the processing of the second to fourth steps. A facility reservation mediating method for mediating a reservation of the arbitrary facility by a reservation device for reserving an arbitrary facility among the reservable facilities and an incoming device provided in the reservable facility ,
A first step of retrieving the vacancy information from a vacancy information storage means that stores vacancy information of the reservable facility in advance;
A second step of displaying a facility to reserve based on the vacancy information retrieved in the first step;
A third step of reading the collateral information;
A fourth step of storing the collateral information read in the third step;
After the processing of the second to fourth steps, the receiving device is called, and reservation information including the number of users of the facility to be reserved and the usage plan is received based on the vacancy information retrieved in the first step. A fifth step of sending to
A sixth step of receiving and displaying the reservation information;
A facility reservation mediating method comprising: a seventh step in which a user and a person in charge of a reservation make a call between the reservation device and the receiving device in response to a call of the reservation device.   And further comprising a collateral information confirmation step for confirming the content of the collateral information read in the third step, and storing the collateral information confirmed in the collateral information confirmation step in the collateral information storage means. The facility reservation mediating method according to claim 8 or 9, characterized in that The reservation device comprises a reservation terminal and a server configured to be connected via a communication network,
The reservation terminal performs the processing of the second and third steps, the server performs the processing of the first and fourth steps, and the fifth step between the reservation terminal and the receiving device. The facility reservation mediating method according to claim 9, wherein processing is performed. The reservation device comprises a reservation terminal and a server configured to be connected via a communication network,
The reservation terminal performs the processing of the second, third and fifth steps, the server performs the processing of the first and fourth steps, the receiving device performs the processing of the sixth step, The facility reservation mediating method according to claim 10, wherein the processing of the seventh step is performed between the reservation terminal and the receiving device. A computer provided in a reservation device for reserving an arbitrary facility among the reservable facilities mediates a reservation of the arbitrary facility with a receiving device provided in the reservable facility. A facility reservation brokerage program,
In the computer,
A first step of displaying the arbitrary facility selected as the facility to be reserved based on the vacancy information retrieved from the vacant information of the reservable facility stored in advance;
A second step of reading the collateral information;
A third step of storing the collateral information read in the second step;
A facility reservation mediating program that, after the processing of the second and third steps, executes a fourth step of calling the receiving device. A computer provided in a reservation device for reserving an arbitrary facility among the reservable facilities mediates a reservation of the arbitrary facility with a receiving device provided in the reservable facility. A facility reservation brokerage program,
In the computer,
A first step of displaying a facility to be reserved based on the vacancy information retrieved from vacancy information storage means storing vacancy information of the reservable facility in advance;
A second step of reading the collateral information;
A third step of storing the collateral information read in the second step;
A facility reservation mediating program that, after the processing of the first to third steps, executes a fourth step of calling the receiving device. A computer provided in a reservation device for reserving an arbitrary facility among the reservable facilities mediates a reservation of the arbitrary facility with a receiving device provided in the reservable facility. A facility reservation brokerage program,
In the computer,
A first step of displaying a facility to be reserved based on the vacancy information retrieved from the vacancy information storage means that stores the vacancy information of the reservable facility in advance;
A second step of reading the collateral information;
A third step of storing the collateral information read in the second step;
After the processing of the first to third steps, the receiving device is called, and the reservation information including the number of users of the facility to be reserved and the use plan is transmitted to the receiving device based on the searched availability information. A facility reservation intermediation program characterized by causing the steps to be executed.   A collateral information confirmation step for confirming the content of the collateral information read in the second step, and storing the collateral information confirmed in the collateral information confirmation step in the collateral information storage means; 16. The facility reservation mediating program according to claim 14 or 15, A reservation device that mediates facility reservations,
Empty information storage means for storing the specific information of each facility that can be reserved and the telephone number of each facility in association with each other,
Empty information display means for displaying specific information of each facility that can be reserved;
A facility selection means for receiving input of specific information of a facility selected by a user from the displayed reservable facilities;
Collateral information reading means for identifying the user and reading collateral information that is collateral for reservation of the facility;
Collateral information storage means for storing the collateral information read by the collateral information reading means;
After storing the collateral information in the collateral information storage means, call the facility selected by the user based on the telephone number stored in association with the facility specific information input to the facility selection means A reservation apparatus comprising: a calling means for making a call. A method of controlling a reservation device that mediates facility reservations,
The reservation device stores the specific information of each facility that can be reserved and the telephone number of each facility in association with each other,
The reservation device displays specific information of each facility that can be reserved,
The reservation device receives input of specific information of a facility selected by a user from the displayed reservable facilities,
The reservation device receives the input of collateral information that identifies the user and serves as collateral for the reservation of the facility,
The reservation device stores the collateral information received from the input,
The reservation apparatus makes a call to the facility based on a telephone number stored in association with the facility specific information selected by the user after the collateral information is stored. Control method.

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