KR100597195B1 - Automatic Announcement Of Reserved Railroad Tickets By Call Back System - Google Patents

Abstract

The present invention relates to a reservation information automatic confirmation device and method for automatically requesting the change and cancellation of a reservation at a predetermined time before the departure of a train to a railroad member who reserved a train ticket through the Internet. The present invention relates to a reservation information automatic notification device based on train ticket reservation information of a railroad member, comprising: a railroad member management device in charge of train ticket advance reception and railroad member management and callback request management; The callback processing unit is configured to automatically send a voice message for confirmation of reservation at the designated time and phone number.

Train ticket booking, ticket confirmation, ticket automatic notification

Description

Automatic Announcement of Railway Member Train Ticket Reservation Information and Device and Method of Change {{Automatic Announcement Of Reserved Railroad Tickets By Call Back System}

1 is a block diagram showing an embodiment of a railway member train ticket reservation system using the Internet according to the present invention,

2 is a block diagram showing an embodiment of an automatic notification system for railroad member reservation information according to the present invention;

Figure 3a, 3b is a service logic processing diagram showing an embodiment of the automatic member rail ticket reservation information automatic notification method according to the present invention.

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The present invention relates to a train ticket reservation method through the Internet, and in particular, when a railroad member makes a reservation for a train ticket through the Internet, the reservation is automatically made to the railroad member through a mobile phone network or a public telephone network when the departure date is based on the information entered at the time of booking. The present invention relates to a railroad member reservation information automatic notification and reservation change device and method for confirming the situation and performing reservation change or cancellation at the same time.

Currently, the Korean Railroad Administration operates a railroad membership system that allows you to book train tickets through the Internet. Looking at the operation of the railroad membership system, the railroad member can make a reservation or cancel the reservation by using various methods (internet, PC communication, ARS function, connection with each regional service center) after booking a train ticket through the Internet.

In the reservation process using the Internet, the railroad member accesses the railroad member's homepage on the Internet, logs in, and then registers the train ticket one hour before the train departs and arrives at the train station before the departure time. There are two stages to board.

However, modern people are often unable to use reserved trains due to busy schedules and congested urban traffic. In such a case, if the customer himself or herself needs to confirm the reservation by using the Internet or telephone, cancel the reservation and make the reservation by the next train, but if the customer cannot access the railway member reservation system (during a meeting, driving, or forgetting) If you have already made a reservation, etc., you will not be able to cancel or change your reservation.

In addition, even if changes and cancellations are not possible due to problems with the reservation system (suspended reservation system service and network interruption, etc.), it is impossible to make a duplicate reservation without transferring or canceling the reservation ticket by transferring all responsibility to the member. In other words, if you book a ticket arriving from Seoul Station 08:00 to Busan Station 12:10, you cannot make another train reservation within the operating time.

The present invention has been made in response to the above requirements, by introducing a callback function (system) to the reservation system using the Internet currently in service to railroad members, if the customer wants, the customer automatically wants from the reservation system at the time specified by the customer It is an object of the present invention to provide a device for providing a service such as changing a reservation ticket and canceling a reservation ticket by calling a phone number, and providing a method of processing the same.
Railway member train ticket reservation information automatic notification and reservation change device according to an embodiment of the present invention for achieving the above object,
Manage railroad ticket reservation details, member information and callback requests, and manage or change the railroad ticket reservation details of the railroad member when a reservation change or cancellation is received through a callback processing device from the railroad member. An apparatus;
The callback which automatically sends a voice message requesting confirmation of reservation at the time and contact information designated by the railroad member who reserved the train ticket, receives the reservation confirmation, reservation change or cancellation from the railroad member and provides it to the railroad member management device. Equipped with a processing device,
The railroad member management device includes a member database that stores train ticket reservation details, contact information, callback status, and time of the railroad member, and checks the railroad ticket reservation details of the railroad member from the member database, and at the time designated by the railroad member who requested a callback. It includes a callback request / management unit for instructing the callback processing device to call back to the contact,
The callback processing apparatus includes a voice database storing voice data, a voice processor extracting a voice message to be sent to the railroad member from the voice database, and an interworking unit performing a communication function between the callback processing apparatus and a communication network. And a call controller for receiving and processing DTMF tones received from the railroad member through the communication network, and controlling the voice processor according to a callback command input from the callback request / management unit to deliver the voice message to the railroad member. And it is characterized in that it comprises a service controller for transferring to the railway member management device when the reservation change or reservation cancellation is received from the railway member through the call controller.
In addition, railway member train ticket reservation information automatic notification and reservation change method according to an embodiment of the present invention,
A first step in which a railroad member management device receives and stores a callback, a callback time and a contact number when the railroad member reserves a train ticket;
A second step of the callback processing device calling the contact at the callback time;
A third step of, if the call of the second step is answered, the callback processing apparatus transmitting the train ticket reservation details of the railroad member by voice;
If the digit according to the reservation change or cancellation of the reservation is input after the third step, the callback processing apparatus collects and processes the input digit, and transmits the contents of the reservation change or cancellation to the railroad member management device. Steps;
After the fourth step, the railway member management device includes a fifth step of changing or canceling the ticket reservation details of the railway member.

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Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the accompanying drawings.
1 is a block diagram showing an embodiment of a railroad member train ticket reservation system using the Internet according to the present invention, a railroad member 100 using a terminal for booking train tickets, and a terminal and a reservation system used by the railroad member 100. It consists of the Internet 110 and railroad member train ticket reservation system 120 and a computer system (ticketing system) 130 of each station.
The railroad member train ticket reservation system 120 receives a reservation of the railroad member 100 connected through the member database 121 and the Internet 110 that store member information such as personal information or contact information of the railroad member 100. And a train ticket reservation information manager 122 which provides various types of information to the member as the processed or received reservation management.
The railroad member 100 accesses the railroad member homepage using the Internet, and then accesses the railroad member train ticket reservation system 120 through a login.
When the connection is established, reserve a train ticket according to the procedure displayed on the terminal screen.

Looking at the specific procedure, select the departure station, arrival station, departure month, day, hour, train, car, etc. in the train ticket reservation menu and then press the inquiry button. For example, if you look up the information related to Saemaul trains from Seoul to Busan on October 30, the train number, departure time, arrival time, remaining seats (regular room, special room, free seats), scheduling information will be displayed on the screen.
The railroad member 100 can select a desired train using the information displayed on the screen and press the confirmation button to make a reservation. In addition, service reservations such as fare fare inquiry, intermediate arrival station, operating time (intermediate arrival station name, arrival and departure time), train restaurant reservation, etc. for the corresponding train can be made.

The figure below shows the guide screen for the Saemaul trains that depart from Seoul Station and arrive at Busan Station after the railroad member 100 visits the railroad homepage.

Looking at the provision function of the railway member homepage server system is as follows.

Membership System: Benefits, Subscription, Withdrawal, Reservation Information, Mileage System

Reservation / Change: Inquiry / Cancel / Change

Membership Registration / Change: Membership Registration, Registration Registration Confirmation, Member Information Change, Password Change, Lost Report

Mileage Inquiry: Cumulative Points, History of Earning Points, History of Points

Sightseeing: sightseeing reservations, sightseeing information

Fee and History: History of place fee, past reservation inquiry, fee payment history

Service Center: Member Service Center (Service Center Headquarters, Seoul Station, Yeongdeungpo Station, Cheongnyangni Station, Daejeon Station, Dongdaegu Station, Yeongju Station, Busan Station, Gwangju Station)

Participation Square: Information Exchange, Ideas

Train Travel: Travel along railroads, train information, reservation ticket purchase guide, discount merchant guide

Railroad: Railroad, Railroad Newspaper

2 is a configuration diagram showing an embodiment of an automatic notification system for railroad member reservation information according to the present invention. The callback system 210 performs a railroad member callback process in association with the railroad member management system 200 and the management system 200. It is largely composed of
The railroad member management system 200 is composed of a callback request / management unit 203, a reservation management function unit 202 and a member DB 202, which store callback information of the railroad member, and the callback system 210 in advance. The voice processor 212 and the mobile network 220 which extract predetermined voice data from the voice database 211 through the control of the voice database 211 and the service controller 213 in which the completed recorded voice is stored. Or a call controller 214 for receiving and processing DTMF tones input by a customer connected through a public telephone network 230, and matching the mobile network 220 with a public telephone network 230, according to the type of terminal. 220 and an interworking unit 215 for providing information by connecting a call to the public telephone network 230.

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In the drawing, first, the railroad member 100 accesses the railroad member management system 200 through the Internet 110 to reserve a train ticket, and then selects a callback function provided by the reservation system 200, and makes a reservation. The reservation is executed by inputting the necessary information for automatic reservation information such as the reception time of the reservation information desired to be notified of the information, the telephone number of the reception, and the number of callback retries when the connection cannot be made.

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After booking the train ticket, the reservation management unit 202 of the railroad member management system 200 calls back the member who requested the callback based on the information stored in the member database 201 and the callback request / management unit 203. The time is compared with the present time every predetermined time.
When the reservation information is automatically notified, the callback message is transmitted to the service control unit 213 of the callback system 210.

The service control unit 213 attempts to dial out to the telephone number of the customer received with the callback request message according to the received callback message information, and transmits the voice stored in the voice database 211 to the customer. .
3A and 3B illustrate an automatic notification service processing process as a service logic processing diagram showing an embodiment of a method for automatically notifying a railway member train ticket reservation information according to the present invention.

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First, when the reservation information automatic notification time that the railroad member requested callback coincides with the current time, the reservation information is checked in the member database 201 (301).
The call request time is checked and the call count counter value is initialized to, for example, "0" (302).
When the callback request message is transmitted from the railroad member management system 200 to the service control unit 213 of the callback system 210, after initializing the call count counter value, the phone number entered by the railroad member according to the callback message information is called. Out Dialing is attempted (303).
If the member does not answer (timeout, etc.), the call ends (305), if the member answers, the number of calls is increased by 1, the member sends out the reservation, notifies the user of any other changes, and then digits. Collect (310) (Digital Collection after Announcement Example: "Member has booked as follows. You have reserved two seats for Saemaul train on the 000th train that departs from Seoul on November 30th at 11:00. Please come to the station at least 10 minutes before the train departs to purchase your ticket. Press 1 if you want to hear again, 2 if you want to change your reservation or 3 if you want to cancel your reservation. ").
If the member wants to listen again, the guide number counter value is increased by 1, and the procedure is repeated after transmitting the announcement again (311).
According to the above-described procedure, if the user wants to change the reservation contents by pressing 2, the digits are collected after guiding the available train (312,313).
After guiding automatic reservation of the reservation information, the digits are collected (314), and the announcement is broadcasted for the reservation information changed by the member and recorded in the member database (315).
According to the above-described procedure, if the member chooses to cancel the reservation, after modifying the member database (recording time of cancellation, etc.), a confirmation announcement is broadcast and the call ends (316). Your reservation for Busan to Busan has been successfully canceled. Thank you for your use. ").

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In addition, after the phone connection with the member is established, a password input is required to confirm the membership (307) (eg, "Hello? This is an automatic call for reservation information for train tickets. Please enter a password to confirm membership." ).
It receives the password and checks whether it matches the contents recorded in the member database (308).
If the passwords do not match, a password re-information will be sent and re-enter (3 times). (Example: "Password does not match. Please try again.").
If the passwords match, step 310 and later.

As described above, according to the automatic notification of railway member reservation information according to the present invention, by notifying the reservation information exactly at the time desired by the customer, it is possible not to miss the train, and provides the opportunity of change and cancellation by the user as well as other users. Damage can be minimized.
In addition, the rate of use of the train can be increased, which can increase profits, provide cancellations, and prevent customers from reducing creditworthiness and prevent economic loss of the customer's penalty fee.

In addition, if the train operation is delayed or cannot be operated due to unexpected circumstances of the Korean National Railroad, the relevant information is automatically notified to the member so that reservation information or other means of transportation to other trains can be used.
Therefore, by using the automatic reservation information notification device and method according to the present invention, it can give a sense of trust to customers, and contribute to the increase of the rail users using a variety of services.

Claims (3)

In the automatic notification of reservation information and reservation change device based on train ticket reservation information of railway members, Manage railroad ticket reservation details, member information and callback requests, and manage or change the railroad ticket reservation details of the railroad member when a reservation change or cancellation is received through a callback processing device from the railroad member. An apparatus; The callback which automatically sends a voice message requesting confirmation of reservation at the time and contact information designated by the railroad member who reserved the train ticket, receives the reservation confirmation, reservation change or cancellation from the railroad member and provides it to the railroad member management device. Equipped with a processing device, The railroad member management device includes a member database that stores train ticket reservation details, contact information, callback status, and time of the railroad member, and checks the railroad ticket reservation details of the railroad member from the member database, and at the time designated by the railroad member who requested a callback. It includes a callback request / management unit for instructing the callback processing device to call back to the contact, The callback processing apparatus includes a voice database storing voice data, a voice processor extracting a voice message to be sent to the railroad member from the voice database, and an interworking unit performing a communication function between the callback processing apparatus and a communication network. And a call controller for receiving and processing DTMF tones received from the railroad member through the communication network, and controlling the voice processor according to a callback command input from the callback request / management unit to deliver the voice message to the railroad member. And a service controller for transferring the reservation or cancellation to the railroad member through the call controller to the railroad member management device. The railroad member management system responsible for the reservation of train tickets, member information and callback requests of railroad members, and when the reservation change or cancellation is received through the callback processing device from the railroad member, the railroad member management device changes or cancels the ticket reservation details of the railroad members. Wow; The callback which automatically sends a voice message requesting confirmation of reservation at the time and contact information designated by the railroad member who reserved the train ticket, receives the reservation confirmation, reservation change or cancellation from the railroad member and provides it to the railroad member management device. In the automatic notification of reservation information and reservation change having a processing device, the automatic reservation information and reservation change method of the reservation information device, A first step of the railway member management apparatus receiving and storing a callback, a callback time and a contact number when the railroad member reserves a train ticket; A second step of the callback processing device calling the contact at the callback time; A third step of, if the call of the second step is answered, the callback processing apparatus transmitting the train ticket reservation details of the railroad member by voice; If the digit according to the reservation change or cancellation of the reservation is input after the third step, the callback processing apparatus collects and processes the input digit, and transmits the contents of the reservation change or cancellation to the railroad member management device. Steps; And the fifth step of changing or canceling the reservation details of the train ticket of the railroad member by the railroad member management device after the fourth step. The method of claim 2, Before performing the third and fourth steps, the callback processing apparatus requests the railroad member's member number and password input and collects and processes the input digits to confirm the member number and password. Railway member train ticket reservation information automatic notification and reservation change method characterized in that it further comprises.

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