JPWO2006085381A1 - Service providing system for providing various services including mobile body diagnosis and portable information device used in the system - Google Patents

Abstract

The mobile body 2 sequentially acquires information using the information related to the operation status from the in-vehicle sensor 6 and the information obtained from the navigation system 4 as association information. The portable information device 3 can store the association information in a storage medium by having application software introduced at the time of contract by making a contract to receive the service of the service providing system at the time of mobile purchase. . The user terminal 7 is permitted to install various application software provided by the service providing company 8, links to the portable information device 3, and develops information stored in the portable information device 3 on the terminal. The service provider (automobile manufacturer) 8 receives and analyzes the information developed on the user terminal 7 and provides a service including diagnosis of the mobile body 2.

Description

  The present invention relates to a service providing system that obtains information related to the operating status of a mobile unit and information obtained from the navigation system and provides various services including diagnosis, and in particular, obtains information related to the operating status of the mobile unit and the navigation system. The present invention relates to a service providing system that acquires information obtained as related information, deploys the acquired information on a user terminal via a portable information device, transmits the information to a service provider, and receives services including a mobile diagnostic service.

  FIG. 1 is a diagram showing a conventional mobile information service system using a portable information device. As shown in FIG. 1, the conventional mobile information service system shown in the following Patent Document 1 is a portable information device of a user who is on a car 51 with the latest road / weather / destination information from an information providing service company 50. (PDA) receives and analyzes the position information of the vehicle by the navigation system 52 and various sensor data mounted on the vehicle 51 by the self-diagnosis function installed in the vehicle 51, and provides the analysis information from the portable information device to the information providing service The information is transmitted to the company 50 and the automobile company 57 in real time, and the automobile company 57 constantly monitors the operation status of the user's automobile 51 based on the analysis information, and a portable information device that allows the user to carry appropriate information according to the situation. To provide through. The major feature of this prior art is that data from various sensors installed in the automobile 51 are analyzed in advance by a self-diagnosis function equipped in the automobile 51, and the analysis results are always provided by the information providing service company 50 and the automobile company 57. The user's personal digital assistant (PDA) can always receive appropriate information.

FIG. 2 is a diagram showing a conventional vehicle information management system in which a user terminal 66 and a vehicle information management company construct a system for exchanging vehicle data of the user vehicle 65 to follow up vehicle maintenance and inspection. As shown in FIG. 2, the conventional vehicle information management system shown in Patent Document 2 below takes out vehicle data from the electronic control unit 67 and stores it in the memory card 68, and stores the vehicle data stored in the memory card 68. The user terminal 66 is transferred to the hard disk, and the user terminal 66 opens the user-specific homepage 70 provided by the vehicle information management company that manages the vehicle information of the user via the Internet 64, and the diagnostic information is displayed on the Web display screen. To get. Further, in Patent Document 2, vehicle data is transferred from a data extracting means provided in the electronic control unit itself to a mobile phone via a short-distance wireless communication means, and is carried in place of the Web screen on the PC of the user dedicated home page. A real-time diagnostic service is disclosed that displays diagnostic information on a web screen of a telephone.
JP 2002-230658 A JP 2003-011747 A

  However, in the above-described conventional example, when the automobile company sequentially analyzes and analyzes the self-diagnosis data installed in the car and sends the diagnosis result to the user's portable information device, the time interval of the diagnosis data is not clear. Even if it is sent sequentially, messages such as good / bad may be sent alternately, leading to anxiety of the user, and the manufacturer's diagnostic system and information provider's system are also real-time There is a problem that it becomes extremely complicated.

  Further, in the above conventional example, the service provider or the automobile company sequentially transmits diagnostic information to the user terminal or the user portable terminal.

Further, the conventional example has a problem that when a real-time diagnosis result is obtained and parts need to be replaced in the middle of traveling, it is rare that the parts can be procured at a nearby repair shop.
Further, in the above-described conventional example, the portable information device has a problem that it does not have a function of directly capturing raw data of various sensors mounted on the automobile, and it is doubtful whether sufficient diagnostic analysis can be performed.

  In the above conventional example, portable information devices can be transmitted and received at certain time intervals, and although the current communication cost is reduced, the communication cost burden on the user is large in addition to the contract fee and annual fee. There is a problem.

  In the above conventional example, a large amount of position information and car window photos are stored together with the sensor data, and the data is developed on the home or office PC, and a means for easily enjoying the travel history (travel album) along with the map information is retained. There is a problem that is not.

  Therefore, in order to solve the above-described problem, the present invention associates the information on the operation status acquired from the mobile body with the information acquired from the navigation system, and develops the information on the user terminal via the portable information device. It is an object of the present invention to provide a service providing system and a providing method for receiving a service including diagnosis, which is transmitted to a service provider, and a portable information device used in the system.

  In order to solve the above problems, the present invention introduces a moving body that sequentially acquires information on an operation status from an in-vehicle sensor and information obtained from a navigation system as association information, and application software at the time of contract, and the information is stored in a storage medium. A portable information device to be stored; a user terminal in which various application software of a service provider that links the portable information device and expands the information on the terminal is installed; and receives the information expanded on the user terminal And a service provider that provides a service including analysis and diagnosis of the mobile object.

  According to the present invention, the information related to the acquired operation status and the information obtained from the navigation system are stored as association information in the user portable information device, and the information related to the stored operation status and the information obtained from the navigation system are associated with each other. By transmitting to the diagnostic system of the service provider via the user terminal and receiving the diagnostic result on the web, the communication cost of the user for the diagnostic service is greatly reduced and the service provider builds the raw data of the mobile body in the database Thus, there is an effect that it can contribute to the development and improvement of the moving body.

It is a figure which shows the conventional mobile information service system using a portable information device. It is a figure which shows the conventional vehicle information management system using a user terminal. 1 is a conceptual diagram of a configuration of a service providing system including mobile body diagnosis according to an embodiment of the present invention. It is a figure explaining the procedure content in the block A of FIG. 3 in more detail. It is the figure which put together the procedure in the series dealer shown by the block A of FIG. 3 in the flowchart. It is a figure explaining the main operation | movement of the system in the motor vehicle travel scene shown by the block B of FIG. It is the figure which summarized the system operation | movement in the motor vehicle travel scene shown by the block B of FIG. 3 in the flowchart. It is a figure which shows the operation condition from the user home PC shown by the block C of FIG. 3 to the diagnostic system of an automobile manufacturer. It is the figure which put together the diagnostic service request operation in the home PC shown in FIG. 8 in the flowchart. It is a figure which shows the structure of the diagnostic system of the automobile maker which concerns on embodiment of this invention. It is a block diagram which shows the process of the acquisition data between the mobile telephone in the driving | running | working of the motor vehicle which concerns on embodiment of this invention, car A / V (car navigation), and a motor vehicle. It is a flowchart explaining a recollection scene creation service as a service provision example other than the diagnostic service which concerns on embodiment of this invention. It is a figure which shows the 1st business model generate | occur | produced when the service provider which concerns on embodiment of this invention is automaker itself. It is a figure which shows the 2nd business model which provided the service provision support company which concerns on embodiment of this invention separately in order to include and further develop the 1st business model of FIG. It is a figure for demonstrating the 3rd business model which aimed at cooperation with the nonlife insurance company which concerns on embodiment of this invention. It is a figure which shows the 4th business model which provided the service provision support company which concerns on embodiment of this invention separately in order to include and further develop the 3rd business model of FIG. It is a functional block diagram which concerns on 1st Embodiment which implement | achieves emergency contact in the service provision system of this invention. It is a functional block diagram which concerns on 2nd Embodiment which implement | achieves emergency contact in the service provision system of this invention. It is a block diagram which shows the structure for functioning the hard disk which the navigation system of car A / V hold | maintains as a diagnostic data storage medium in the service provision system of this invention. It is a figure which shows the expansion structure of the hard disk shown in FIG.

Hereinafter, embodiments of the present invention will be described with reference to the drawings.
FIG. 3 is a conceptual diagram of a service providing system including diagnosis according to the embodiment of the present invention. In the present embodiment, a mobile phone is described as an example of the portable information device, but a PDA (Personal Data Adapter) or the like may be used. Moreover, although the vehicle, for example, an automobile, will be described as an example of the moving body that is the device to be diagnosed, it is not limited to an automobile but may be a heavy machine, a ship, a flying object, or the like. And it doesn't matter whether it is for home use or for business use. The service provider will be described by taking an automobile manufacturer that manufactures a vehicle as an example, and an example in which a service providing system introduction terminal is provided in an affiliated dealer that sells the vehicle of the automobile manufacturer will be described.

  Block A in FIG. 3 is a diagram showing a store scene of the affiliated dealer 1 where the customer user purchases the automobile 2, and the user purchases the contract for purchasing the automobile 2, the mobile phone 3 and the car A / V (Audio / Video (Audio / Video). ) A service contract including a diagnosis relating to the operation status of the moving object is made by associating the data obtained from 4 (including the navigation), and then the user is introduced from the service providing system introduction terminal 5 installed in the store of the affiliated dealer 1 Application software that enables the acquisition of data necessary for service implementation including diagnosis is installed in the mobile phone 3 that the user owns.

  Block B in FIG. 3 is a diagram illustrating a scene in which the user places the mobile phone 3 on a predetermined position of the vehicle (for example, a mobile phone connection box or a holder placed on the dashboard) and travels by car. Various sensors mounted on the automobile 2, that is, raw data from the in-vehicle sensor 6 and information such as latitude, longitude, place name, road number transmitted by the car A / V 4 are transmitted to the mobile phone 3 together. In this case, the data and information are converted into a predetermined format and stored in the storage medium of the mobile phone 3. The configuration of the storage medium included in the mobile phone 3 will be described later.

  Block C in FIG. 3 is a diagram illustrating a diagnosis service request scene after the user leaves the automobile 2 and returns home with the mobile phone 3 at home. The user opens a web page that can access the diagnostic service of the car manufacturer 8 from the home PC 7 via the Internet, calls the diagnostic system, and develops the diagnostic data stored in the storage medium of the mobile phone 3 on the PC 7. Then, a diagnosis service request is made to the diagnosis system of the automobile manufacturer 8. The Web functions provided by the automobile manufacturer 8 will be described in detail later. The diagnosis service request can be made not only at home but also at the office if a PC can be dedicated.

  FIG. 4 is a diagram for explaining the procedure contents in block A of FIG. 3 in more detail. The automobile 2 is preliminarily equipped with means for transmitting in-vehicle sensor data to the car A / V 4 when the manufacturer manufactures the vehicle. The car A / V 4 is equipped with means for converting data and navigation information (latitude and longitude) from various sensors mounted on the automobile 2 into a format in which the mobile phone 3 can receive the data. In a state where these means are installed, the affiliated dealer carries the automobile 2 to the contract user. In addition, application software for receiving various sensor data of the automobile 2 from the mobile phone 3 and the service providing system introduction terminal 5 to the user's mobile phone 3 via a cable interface such as USB or RS-232C when contracting for this service. Install. In addition, at the time of user registration with an automobile manufacturer, user identification information (for example, ID, password) for accessing the website of the automobile manufacturer 8 is assigned to the user, and the user uses the ID and password in the assigned user identification information. Then access the web of the car manufacturer 8 on the PC and receive this service. Further, the mobile phone 3 is equipped with a function for directly transmitting diagnostic information stored in the mobile phone 3 to the automobile manufacturer. Further, the service providing system introduction terminal 5 is equipped with a function of receiving a diagnosis result from the automobile manufacturer 8.

  FIG. 5 is a flowchart summarizing the procedure in the series dealer indicated by block A in FIG. The user starts a contract procedure for receiving a service from a service providing system including diagnosis provided by an automobile manufacturer when purchasing a new car (sometimes simply referred to as “system”) (S11). Next, the specification of the mobile phone 3 owned by the user, the presence / absence and specification of the home PC 7, the confirmation of the credit card, etc. are performed (S12). Then, the contract fee (introduction fee) and the annual fee are explained, and the contract contents of this service are confirmed (S13). Next, car A / V is selected (S14). In addition, the total cost of the purchased vehicle and this service contract is estimated (S15). Then, the final contract is entered (S16). If the contract does not reach an agreement, another service contract is entered, but the description is omitted because it is not directly related to the present invention (S17). When the contract is agreed, registration is performed in the system of the automobile manufacturer 8, and user identification information (for example, ID, password) is issued (S18). Next, the system registration is confirmed by the service providing system introduction terminal 5 (S19). At this time, the service providing system introduction terminal 5 and the mobile phone 3 are connected by a USB or RS-232C interface cable, and application software is installed in the mobile phone 3 (S20). This application software makes it possible to store car navigation information, various sensor data mounted on the vehicle, a car window photograph taken with the mobile phone 3, and the like in a storage medium provided in the mobile phone 3 according to a predetermined data format. Is. Next, it is confirmed whether the entire system of the automobile manufacturer 8 is operated including the web access or the like by using the mobile phone 3 in which the application software is installed by the pseudo system provided in the service providing system introduction terminal 5. The lower part of FIG. 5 shows a display example of a diagnosis result by the pseudo system, that is, a display example of a diagnosis result including car navigation information, in-vehicle sensor data, a car window photography situation, and the like. In this display example, the diagnosis result is displayed in a form in which the data array is converted so as to represent the date and time at the time of measurement, the latitude / longitude, the position of the sensor mounted on the vehicle, and the relationship between the sensors by introducing the application software. Is done. When the operation confirmation by the pseudo system is completed, all the contract procedures are completed (S21). The user who has finished all the contracts returns home (S22), accesses the car manufacturer's 8 Web using the ID and password in the user identification information assigned to the user at the home PC, confirms the registration, and accesses the PC. Application software can be downloaded (S23). Registration can be confirmed and application software can be downloaded from the cellular phone 3 of the contract user. The above is the flow at the time of contract.

  FIG. 6 is a diagram for explaining the main operation of the system in the automobile traveling scene shown by the block B in FIG. The in-vehicle sensor 6 monitors the reception state of the car A / V4 and transmits sensor data during traveling to the car A / V4. The car A / V 4 converts car navigation information (latitude / longitude, etc.) and in-vehicle sensor data into a format in which the mobile phone 3 can receive data, and monitors the reception status of the mobile phone 3, while setting the data transmission interval set by the user Data is transmitted to the mobile phone 3 every time. In addition, the car A / V4 transmits the reception state of the car A / V4 from the in-vehicle sensor data to the vehicle sensor control device. The mobile phone 3 transmits the reception state of the mobile phone 3 to the car A / V4 and converts the in-vehicle sensor data transmitted from the car A / V4 into a data array according to a predetermined format. (Not shown). In the storage medium of the mobile phone 3, a car window photograph taken by the mobile phone 3 is also stored together with car navigation information (latitude, longitude, etc.) and in-vehicle sensor data.

  FIG. 7 is a flowchart summarizing the system operation in the automobile driving scene shown in the block B of FIG. First, the car is delivered from the dealer 1 to the customer user (S31). After confirming the equipment of the automobile 2 delivered from the dealer 1 (S32), the mobile phone 3 is installed in a predetermined holder and normal operation (running) is started (S33). When installed in a predetermined holder, the charging function for the mobile phone 3 works to increase the battery capacity. However, if the battery capacity of the mobile phone 3 is sufficient, an existing wireless communication means (such as Blue-tooth) is used. Data transmission / reception is possible with the car A / V4. Next, the mobile phone 3 is powered on (S34). The engine is started (S35), and the acquired setting data is confirmed (S36). Confirmation of the acquisition setting data is an operation for confirming the setting state of the acquisition data required for diagnosis displayed on the LCD monitor (liquid crystal display device) of the car A / V4 as shown in the lower display example of FIG. In the display on the LCD monitor, it is possible to confirm the setting contents such as the sensor position in the vehicle, the data acquisition time interval, and the digital camera function built in the mobile phone 3 being in a standby state. Next, after automatically confirming the data transmission / reception state with the mobile phone 3 (S37), it is confirmed whether or not the preset state of the acquired data required for diagnosis is maintained (S38). When the setting is changed, the process returns to step S36 to enter the change procedure. The LCD monitor also serves as a setting operation panel on the display screen, and the acquired data can be changed by pressing a predetermined position to be changed on the operation panel. When the setting is not changed, the storage of the post-departure data is automatically started in the storage medium of the mobile phone 3 (S39). The built-in camera captures the vehicle window in accordance with the acquisition of the in-vehicle sensor data, and by combining with the latitude and longitude obtained from the navigation system, the traveling environment at the time of data acquisition can be accurately grasped. Finally, when the customer user stops the engine and leaves the automobile 2 (S40), the user removes the mobile phone 3 from the installation holder and carries it (S41). The above is the flow when driving a car.

  FIG. 8 is a diagram showing an operation situation from the user's home PC shown in block C of FIG. 3 to the diagnosis system of the automobile manufacturer. The user connects the mobile phone 3 to the home PC with an interface cable such as a USB. When the home PC is started up, an ID and an (initial) password are input, and the Web of the service providing system that can receive the diagnosis service of the car manufacturer 8 is accessed. If application software for transferring data stored in the mobile phone 3 to the PC 7 is not installed, it is downloaded from the Web of the service providing system. When the application software is opened on the PC, desired data is transferred from the mobile phone 3 to the PC 7 and displayed in accordance with a web instruction. Data to be transmitted to the automobile manufacturer 8 is confirmed, and data (diagnosis data) is transmitted by a transmission button. The automobile maker 8 that has received the data (diagnostic data) confirms the data and transmits the number of days necessary for obtaining the diagnosis result to the user. When the diagnosis result is obtained, the diagnosis result is transmitted to the user, and the user transmits the reception to the automobile manufacturer 8. When the user notifies the car manufacturer 8 of the e-mail address, the car manufacturer 8 may simultaneously contact the diagnosis result by e-mail. In addition, the support of the dealer is facilitated by transmitting the diagnosis result to the purchasing dealer.

  FIG. 9 is a flowchart summarizing the diagnosis service request operation on the home PC shown in FIG. First, the user carries the mobile phone 3 and gets off the car (S51). At home, the mobile phone 3 is connected to the PC with a USB interface cable or the like. The PC 7 is turned on, and the ID and (initial) password are input and accessed on the Web of the contracted automobile manufacturer 8 that provides the diagnostic service (S52). Next, desired data is developed on the PC from the data stored in the mobile phone 3 in accordance with Web guidance (S53). The user needs to be careful not to transmit unnecessary data, for example, data related to privacy such as latitude and longitude and car window photos. When the user confirms the data to be transmitted, the user clicks the confirmation button, clicks the transmission button, and notifies the automobile manufacturer 8 of the diagnostic procedure (S54). On the other hand, the automobile manufacturer 8 that has received the diagnostic data transmitted from the user notifies the user of the diagnostic data received from the user and the number of days required until the diagnosis result is obtained via the Web or e-mail (S55). Next, when a diagnosis result is obtained, the automobile manufacturer 8 notifies the user of the diagnosis result (S56). If the diagnosis result is sent from the automobile manufacturer 8 to the dealer or the head office of the dealer, a user support system from the dealer can be prepared in advance. The user notifies the automobile manufacturer 8 that the diagnosis result has been acquired (S57). Then, the partner dealer introducing the system is introduced on the Web (S58). The user selects the nearest partner dealer with high convenience (S59). Users can select a highly convenient partner dealer because it may be inconvenient to go to the purchasing dealer because of moving, etc. after contracting with the purchasing dealer for several years. This is because it is necessary to construct a system in consideration of the convenience. Of course, if the partner dealer is not selected at the user's discretion, the user can make an inquiry to the car manufacturer 8 (S60). Next, the user adds a request (inspection item, visit date, etc.) to the selected dealer and sends the diagnosis result to the selected dealer (S61). The dealer who has received it confirms the user's request (S62). Note that notification may be made by Web or e-mail. After confirming the service contents and preparation system of the dealer, the user transmits a confirmation message from the Web (S63) and makes a formal request to the selected dealer (S64). Then, he goes to a dealer at a later date and receives paid or free services such as inspection and repair (S65). Next, when the inspection / repair of the user's automobile is completed, the dealer reports to the automobile manufacturer 8 what kind of inspection / repair has been performed (S66). This report is saved in the database of the service system provided by the automobile manufacturer 8 and is used for the development of new vehicle equipment. The above is the operation flow when a diagnostic service request is made by the PC.

  FIG. 10 is a block diagram showing the configuration of an automobile manufacturer diagnosis system as a service provider according to an embodiment of the present invention. The customer management control unit 9 searches the customer management database 10 for the diagnostic data transmitted from the user via the Internet, confirms whether the user registration has been made, and displays the latest access status of the user in the customer management database 10. Register with. Here, when the contract user requests download of the application software, the user application software transmission control unit 11 permits the download. Next, the diagnosis data transmitted by the user is input to the automatic diagnosis control unit 12 for diagnosis analysis. The automatic diagnosis control unit 12 automatically grasps the altitude at the time of traveling from a map database (not shown) in the automatic diagnosis control unit 12 from the position (latitude, longitude) data transmitted from the user, and estimates the atmospheric pressure and the like. You can also The diagnosis result by the automatic diagnosis control unit 12 is stored in the customer-specific diagnosis result storage unit 13 for each user. In addition, the diagnosis result is compared with the case of the compatible vehicle type in the vehicle type diagnosis result database 15 in the case comparison / validity verification unit 14 for comparing with the case accumulated in the past via the automatic diagnosis control unit 12, and the diagnosis result Verify the validity of. Further, based on the vehicle type diagnosis result database 15, the vehicle type statistical processing unit 16 analyzes the variation of the diagnosis results. The automobile manufacturer 8 has an advantage that it can be used for improvement of the vehicle type or development of new vehicle equipment based on the diagnostic data stored in the database of its own diagnostic system. When the validity verification of the diagnosis results is completed, comments are added in a rough state for each diagnosis / inspection item such as the engine section, power transmission section, suspension section, braking section, etc., and specific measures for future responses are developed. It is automatically searched from a collection of sentence examples held in the type diagnosis result database 15, added to the diagnosis result form, and reported to the user and the purchase dealer or affiliated dealer on the Internet Web in accordance with the notification schedule of the diagnosis result. The user's diagnostic data can be stored in the hard disk of the user PC 7 by application software downloaded by the contract user. However, in order to receive notification of diagnostic results and other services such as a recollection scene creation service described later. Is configured so that it can be expanded on the web page of the customer PC 7 only when accessing the web of the car manufacturer 8 with an ID and a password.

  FIG. 11 is a block diagram showing processing of acquired data among a mobile phone, a car A / V (car navigation), and a car in the running of the car according to the embodiment of the present invention. A main controller 17 of the car A / V (car navigation) 4 performs transmission / reception control with the automobile 2 and transmission / reception control with the mobile phone 3. In the present embodiment, the main controller 17 is held by the car A / V (car navigation) 4, but may be held by the automobile 2.

  Various sensor data from the in-vehicle sensor 6 mounted on the automobile 2 is A / D converted by the sensor data main processing device 20, and the arrangement of the various sensor data is controlled as digital data, and a sensor identifier or the like is assigned to each element of the arrangement data. And a time function set via the controller A 26 or C 25 and the main controller 17 using the clock function held by the car A / V (car navigation) 4 or the mobile phone 3. The time at which data is acquired at intervals is added to at least the beginning or end of the array data, and is stored in the memory unit (not shown) of the sensor data main processing device 20 by the controller B18. Next, in accordance with the transmission control signal from the main controller 17, the controller B18 calls the data array to which the acquisition time and the sensor identifier stored in the memory unit (not shown) of the sensor data main processing device 20 are added, and the main controller 17 17 and temporarily stored in the first memory A (not shown) in the main controller 17. Further, in the acquisition data setting unit 24 of the car A / V (car navigation) 4, data acquisition conditions such as car navigation data setting, in-vehicle sensor setting, car window photo setting, and data acquisition time interval setting are set in advance. Incidentally, a list of acquired data items is shown on the left side of FIG. 11 corresponding to the data acquisition destination. The conditions set by the acquired data setting unit 24 are stored in a nonvolatile memory (not shown) of the data setting table 23 and automatically called by the main controller 17 when the engine is started. The navigation data transmission unit 22 controls the arrangement of the navigation data, adds an identifier (not shown) of each data to each element of the arrangement data, and further, by the controller C25, the car A / V (car navigation) 4 or the mobile phone The time acquired by the set time interval is added to at least the beginning or the end of the array data via a necessary controller by the clock function held by 3 and stored in the memory unit (not shown) of the navigation data transmitting unit 22 To do. Next, the controller C25 calls the data array to which the acquisition time and the identifier stored in the memory unit (not shown) of the navigation data transmission unit 22 are added according to the transmission control signal of the main controller 17, and The data is transmitted and temporarily stored in the second memory B (not shown) in the main controller 17. Further, in the mobile phone 3, according to the data setting table 23, the controller A26 controls the car window photo data sequentially photographed in conjunction with the clock function held by the car A / V (car navigation) 4 or the mobile phone 3. A shooting time identifier (not shown) is added, transmitted to the main controller 17, and temporarily stored in a third memory C (not shown) in the main controller 17. For each time identifier that matches the in-vehicle sensor data stored in the first memory A of the main controller 17, the navigation data stored in the second memory B, and the vehicle window photo data stored in the third memory C, Convert to data block. The converted data block is transmitted to the controller A 26 of the mobile phone 3 by the main controller 17. The transmitted data block is converted by the controller A26 according to the format of the application software that controls the display and data arrangement stored in advance in the large-capacity storage unit 27 so as to correspond to the operation at the home PC of the user. These are sequentially stored in the large-capacity storage unit 27 held by the mobile phone 3. For the large-capacity storage unit 27, a small hard disk (HDD) or a nonvolatile semiconductor memory is used. In addition, the storage unit 27 provided in the mobile phone 3 used in the present embodiment has a diagnosis provided in the storage unit 27 when the user makes a service provision contract including diagnosis and installs application software on the mobile phone 3. Therefore, when accessing data in the storage unit 27 provided in the mobile phone 3 from the automobile manufacturer's Web page, the diagnosis directory is automatically referred to and used for diagnosis. Only the stored data can be developed on the user PC. In addition, when the user develops the accumulated data for diagnosis of the mobile phone 3 on the home PC and saves the accumulated data for diagnosis in a storage device provided in the PC or other storage device (not shown), the mobile phone 3 By adding a mechanism for automatically deleting stored data or directories from the storage unit 27 provided in the storage unit 27, a storage area for diagnostic data can be always secured in the storage unit 27 provided in the mobile phone 3, Diagnostic data can be acquired with peace of mind. Furthermore, as shown in the enlarged view on the right side of FIG. 11, in order to ensure a diagnostic data area, a storage unit provided in the mobile phone 3 separately from an area for storing data when using a normal mobile phone By dividing a certain area 27 by partitions and setting a dedicated area for the diagnostic system, a constant diagnostic data area can always be secured. In this case, when accessing from the automobile manufacturer's Web page, only the divided partitions on the storage unit 27 can be accessed. In this partition, application software for a service providing system including diagnosis is stored in advance, and an OS dedicated to the service providing system including diagnosis can be installed. This area setting is implemented when the service providing system introduction terminal 5 connects the mobile phone 3 via a cable interface such as USB or RS-232C when the user enters into this contract. In the case of setting a divided partition in a hard disk (HDD), it is preferable to provide it on the outer peripheral portion from the viewpoint of transfer rate. When the partition setting is not made in the mass storage unit 27 of the user's mobile phone 3, the service providing system introduction terminal 5 once stores the data in the storage unit 27 of the user's mobile phone 3 in the service providing system introduction terminal 5. After saving to the storage unit (not shown), set the partition, install the application software, and then relocate the saved user data to the storage area outside the set partition Yes. Of course, the user data temporarily saved in the storage unit (not shown) of the service providing system introduction terminal 5 is automatically stored in the storage unit (not shown) of the service providing system introduction terminal 5 at the time when the setting process is completed. Erased.

  In this way, the diagnosis request is made as data gathered as time or travel distance, and is requested from the user's portable information device to the automobile manufacturer on the Web established by the automobile manufacturer through the home or office PC, so the automobile manufacturer needs to perform real-time processing. In addition, there is an effect that the service can be surely provided in an environment where the influence of communication failure is extremely low. Furthermore, since it is not necessary to transmit diagnostic results to a moving user in real time, there is no communication cost burden for automobile manufacturers in normal services. In the present embodiment, assuming that 400,000 contract cars annually request a diagnosis once a month, a system capable of performing 10 diagnoses in one minute may be constructed in an automobile manufacturer. Alternatively, it is possible to access a car manufacturer's Web, download a diagnostic program, and diagnose the user himself / herself, but at the same time, in order to store the car manufacturer's database, the diagnostic data should be transmitted to the car manufacturer. And the merits of automakers are not compromised. Moreover, if a diagnostic program is prepared for each vehicle type, it may be updated individually at the time of a minor change or a full model change.

  FIG. 12 is a flowchart illustrating a recollection scene (eg, album) creation service as an example of service provision other than the diagnostic service according to the embodiment of the present invention. In this service, data stored in the mobile phone 3 can be used by a user to create a recollection scene (eg, album) on a home PC. The user accesses the automobile manufacturer's Web by inputting the ID and password on the home PC (S71). A recollection scene creation tool is downloaded from the Web (S72). This download is only the first time. The travel route data (latitude and longitude) accumulated by the cellular phone 3 and the car window photograph data taken during the travel are transferred to the PC (S73) and operated according to the guidance of the tool developed on the web page, and the travel route and the surroundings A road is automatically created (S74). The surrounding roads are prepared by tools. Next, it is determined whether to automatically attach the vehicle window photograph to the travel route and surrounding roads that have been created (S75). If automatic attachment is not performed, a favorite photograph taken with a digital camera or a favorite car window photograph is attached by editing (S76). When the automatic attachment is carried out, a mark indicating a car window photograph (see the lower right corner in FIG. 5) is displayed on the travel route (S77). By clicking the mark, the car window picture can be displayed, or the car window picture can be deleted individually and another picture can be attached. As a result, a recollection scene (album) is created in which memories of travel (travel) by a car and travel routes are integrated. The recollection scene data created in this way is stored in the hard disk of the PC and the process ends (S78). As a result, it is possible to enjoy a recollection scene (album) in which the memories of traveling (traveling) by a car and the traveling route are integrated. However, this tool is expanded on the Web page only when accessing the Web, and it is necessary to open the automobile manufacturer's Web page in order to expand the saved data on the PC.

  When using the recollection scene creation service from the next time, a web tool is opened using the home PC (S81). Next, the data stored in the hard disk of the PC, that is, the travel route and the incidental data so far are expanded on the Web page (S82). Then, the latest data stored in the mobile phone is transferred to the tool (S83). Next, it is determined whether to automatically attach the vehicle window photograph to the travel route and the surrounding road (S84). If automatic attachment is not performed, a favorite photograph taken with a digital camera or a favorite vehicle window photograph is attached by editing (S85). When the automatic attachment is carried out, a mark indicating a vehicle window photograph (see the lower right corner in FIG. 5) is displayed on the travel route (S86). As a result, a new recollection scene (album) is created in which memories of travel (travel destination) by car and travel route are integrated. The new recollection scene data created in this way is added and stored in the hard disk of the PC, and the process ends (S87). As a result, it is possible to enjoy a new recollection scene (album) in which the memories of traveling (traveling) by a car and the traveling route are integrated.

  Next, service provision examples other than the recollection scene creation service will be described. That is, although this service is not shown in the figure, the local information (local area tourist information, advertisement information) is stored in the storage medium of the portable information device via the car A / V and then the home page of the car manufacturer on the home PC. The local information stored in the storage medium of the portable information device can be referred to on the Web page (hereinafter referred to as a local information browsing service). That is, local information provided via the Web is stored in the portable information device used in the service providing system including the above diagnosis together with the diagnostic data in a storage medium of the portable information device, and the user returns to the home PC after returning home. By accessing the web page of the automobile manufacturer, the local information stored in the storage medium of the portable information device can be referred to on the web page. Specifically, local information is stored in the user's mobile phone 3 together with the diagnostic data acquired through the car A / V4 during driving of the car, and after the user gets off, the home PC 7 displays the information on the web page of the car manufacturer 2. Access and refer to the local information stored in the mobile phone 3 on the Web page. Thereby, it is possible to access carefully the local information acquired by traveling by car (travel destination) or acquired during commuting. In the past, there was a service that could acquire local information (advertisements such as Web) via car navigation. However, to see, listen to, and use local information provided while driving a car. It has not been. On the other hand, the local information browsing service of the present invention stores local information acquired by driving a car in a storage medium of a portable information device, and the user returns to the car manufacturer's Web page at home PC after returning home. Since it is possible to access and reference local information stored in the storage medium of the portable information device on the Web page, it is possible to view, listen to and use the local information provided while driving the car. . Providing such a service in combination with the user's diagnostic service leads to prompting the automobile manufacturer 2 to acquire valuable vehicle travel data.

  FIG. 13 is a diagram showing a first business model that occurs when the service provider according to the embodiment of the present invention is the automobile manufacturer itself. As described with reference to FIGS. 3 to 10, the car manufacturer 200 makes a contract with the user 100 in the card dealer 300 in order to make a service provision contract including vehicle diagnosis with the customer (user) 100. Pay the usage fee (contract fee, annual usage fee) by credit card. The automobile manufacturer 200 installs the equipment and software necessary for system use in the card dealer 300, and pays a part of the usage fee collected from the user 100 as a contribution fee according to the contribution of the card dealer 300. For the contribution fee indicator, monetary merits at the automaker 200 include the construction of a database based on revenue from service contracts and diagnostic data collected from users 100, improvement of development efficiency and utilization of diagnostic data, and improvement of design costs. . These items can be expressed as numerical values in the financial statements of the automobile manufacturer 200, and can be indicators with high accuracy. Further, as a merit other than money, it is possible to grasp the customer satisfaction level by conducting a questionnaire to the customer 100 and contribute to the improvement. As a financial advantage of the card dealer 300, it is expected that repair and parts replacement revenue will be improved by paying contract revenue and expanding the number of users requesting repairs. Further, as a non-monetary merit, there is an effect that the direct contact with the user 100 is increased and the reliability of the user 100 is increased.

  Benefits for the user 100 include the financial benefits of preventing major repairs, the sense of security that the vehicle can always be operated with peace of mind, and the non-monetary benefits that the user can recognize the importance of prevention. . In the past, online diagnostic services have been proposed, but in real-time services for users, there is a high risk of excessive mobile phone communication costs in addition to contract fees and annual fees. The churn rate may increase. Also, in the real-time service for the user, the user's anxiety increases when a trouble diagnosis is issued while driving, and the user may repeat a message that the trouble is reduced after a certain period of time has elapsed since the trouble diagnosis while driving. There is a risk of untrusted diagnostic services. The service provided by the present invention provides an essential diagnostic service in which the user can concentrate on driving after resolving the user's anxiety in advance, while automakers store a huge amount of data required for development and improvement in a database. As a result, it is possible to continue high-quality diagnostic services.

  FIG. 14 is a diagram showing a second business model in which a service providing support company according to an embodiment of the present invention is separately provided to include and further develop the first business model of FIG. In FIG. 14, the service providing support company 400 develops a system related to this business model for the car manufacturer 200, while the car manufacturer 200 receives the user contract fee linked to the number of diagnostic service contracts, the actual results of the diagnosis, and the dealer visit of the user 100. To be distributed. The service providing support company 400 installs, maintains, and updates the system related to the business model for the card dealer 300 and plays an interface role between the user 100 and the card dealer 300. As the contents of the interface role between the user 100 and the car dealer 300, for example, the management of the web page for the user 100 to search for the optimum service contract dealer (in terms of time and place) on the web page of the automobile manufacturer 200, etc. Dealer 300's own service offerings are updated to the latest, and the link between the user 100 and the car dealer 300 is linked to the web page of the car manufacturer 200 to receive the dealer's referral request and automatically notify the dealer that meets the conditions. The system handles requests and complaints related to systems related to this business model. Even if this service is provided, the management burden on the automobile manufacturer 200 can be reduced without violating the confidentiality of the automobile manufacturer 200. As described above, the second business model is a manifestation of the service providing support company 400 that is hidden by the first business model and should not be originally visible. The service providing support company 400 will collect contribution fees from the automaker 200 based on indicators such as the contract amount and contract growth of the customer 100, the efficiency of development and improvement of the automaker 200, and the profit improvement of the car dealer 300. Become.

  As the merit of the second business model shown in FIG. 14, as the financial merit of the service providing support company that appeared in this business model, the service contract amount of the user, the number of contracted card dealers, and the user are introduced to the dealer on the Web. As a non-money merit, the satisfaction of car manufacturers, card dealers, and users can be measured to improve the efficiency of system development, maintenance management, and updates related to this business model. Note that the merits and non-monetary merits of users, dealers, and automobile manufacturers are the same as those of the first business model shown in FIG.

  FIG. 15 is a diagram for explaining a third business model that is intended to cooperate with a non-life insurance company according to an embodiment of the present invention. The car manufacturer 200 has partnered with a non-life insurance company 500 that agrees with the total benefits of the service provision system including diagnosis, and the user 100 selects the partner non-life insurance company 500 from the car manufacturer's 200 web page and starts a new enrollment procedure. Do. The non-life insurance company 500 can notify the automaker 200 of the establishment of a new insurance policy according to the subscription application from the user 100, and can acquire information about the diagnosis results of the user 100 from the automaker 200 at any time. . When the non-life insurance company 500 notifies the automobile manufacturer 200 of the code number of the non-life insurance company 500 and the management number of the contractor when the new insurance contract of the user 100 is established, the diagnosis of the automobile manufacturer 200 shown in FIG. It is stored as an incidental condition for the user 100 in the customer management database 10 held by the system. The non-life insurance company 500 is assigned a special code from the auto manufacturer 200 that can be accessed only from the diagnosis result of the contract user by the auto manufacturer 200, and accesses the system of the auto manufacturer 200 using the system (not shown) of the non-life insurance company 500. This makes it possible to automatically monitor the diagnosis results of insurance contract users. Here, the diagnosis results included in the customer management database 10 are the status of the diagnosis request and the safety action results related to maintenance including repairs in the car dealer 300 of the user 100 based on the results. Based on the results of these diagnoses, the non-life insurance company 500 can determine the amount of premiums allocated to the user 100 at the end of the insurance contract, and is linked to the non-life insurance company 500 system (not shown) at the end of the contract. Alternatively, the distribution of insurance premiums to the user 100 can be automatically transferred to the account of the user 100 at the time of a new contract. In addition, compared with the case where the automobile manufacturer 200 prompts the user 100 with a low diagnosis result, the non-life insurance company 500 is a user who has a low diagnosis result from the standpoint of promoting the possibility of insurance premium allocation. Being able to contact 100 makes it possible to give advice from a sincere standpoint, creating a virtuous cycle as a business system.

  After all, this business model is expected as a service for improving the contract rate for non-life insurance company 500, and at the same time, it can be expected to reduce the total amount of insurance claims paid. By constructing such a business model, the user 100 can actively make a diagnosis request to the automobile manufacturer 200, and the automobile manufacturer 200 can construct a more abundant database of vehicle driving conditions. , By acquiring formal diagnosis results from the automaker 200 instead of self-reporting by the user 100, it is possible to have a fair index of distribution of premiums, so troubles with insurance contract users can be avoided . It is expected that these cycles will create a virtuous cycle, which will lead to a reduction in accidents due to poor maintenance as a social effect. In addition, since the accident occurrence rate due to poor maintenance or vehicle defects can be improved, when the user 100 who has contracted a service providing system including diagnosis, joins the car insurance, the non-life insurance company 500 directly from the car manufacturer 200 to the user 100 The discount rate can be allocated to each user 100 by obtaining the diagnosis results, and the user 100 can also fill in the annual fee of the service providing system.

  FIG. 16 is a diagram showing a fourth business model in which the service providing support company according to the embodiment of the present invention is separately provided to include and further develop the third business model of FIG. In FIG. 16, the service providing support company 600 develops a system related to this business model for the non-life insurance company 500 and the car manufacturer 200, while the non-life insurance company 500 distributes it based on the insurance contract fee and From the number of diagnostic service contracts, diagnosis results, and the user contract fee linked to the user's 100 dealer visit. The service providing support company 600 installs, maintains, and updates a system related to this business model for the card dealer 300 and plays an interface role between the user 100 and the card dealer 300. The contents of the interface role are the same as those described with reference to FIG.

  In this way, the user of this service contract subscribes to automobile insurance with a non-life insurance company from the Web page operated by the automobile manufacturer or service provider, and the non-life insurance company checks the user's diagnosis results and diagnoses the user. By promoting the use of the system and using the diagnostic system, the non-life insurance company distributes insurance premiums to contract users, thereby reducing the burden on the user and further enabling the efficient construction of a database in an automobile manufacturer. In addition, by receiving insurance premiums from non-life insurance companies, it is possible to make the annual membership fee for this service contract virtually zero, which is attractive to users because of the balance with payments for other services. It can be a simple service providing system.

  FIG. 17 is a functional block diagram according to the first embodiment for realizing emergency contact in the service providing system of the present invention. A shock sensor 28 that is one of the in-vehicle sensors 6 mounted on the automobile 2 when an accident occurs while only the user is on board and the user loses consciousness, or in the case of a single accident that is conscious but cannot move. When the controller B18 detects a level signal exceeding a certain level, the controller B18 interrupts the processing of the main controller 17 of the car A / V4 and transmits an emergency code. The main controller 17 that has received the emergency code calls at least one emergency contact telephone number and / or e-mail address registered in advance from the emergency contact table 29 to the controller A 26 of the mobile phone 3. Instructs the callee to send an urgent message, and at the same time, from the navigation system of the car A / V4, the latest position among the position information (latitude and longitude) stored in the large-capacity storage unit 27 provided in the mobile phone 3 Instructs to convert the information into voice and / or text and transmit the position information. Here, as the emergency contact information, if it is not the emergency support center operated by the so-called car manufacturer or this service provider, but the personal contact information of each user, the car manufacturer or this service provider will respond to this This eliminates the burden on the staff and equipment to be used, minimizes the impact on the total service cost, and the user is not burdened with an annual fee for the emergency contact service.

However, in the event of an emergency due to an accident, the car A / V 4 itself mounted on the automobile 2 may break down first, and an emergency contact transmission instruction may not be possible.
FIG. 18 is a functional block diagram according to the second embodiment for realizing emergency contact in the service providing system of the present invention. In order to cope with the case where it becomes impossible to send an emergency contact in the first functional block described above, in the present embodiment, as shown in FIG. It becomes possible to make an emergency contact with the mobile phone 3 alone without depending on the main controller 17 provided in the V navigation 4. The controller A26 of the mobile phone 3 detects a signal from the shock sensor 28 at all times or at certain time intervals, and when detecting a level signal above a certain level, the controller A26 executes an emergency contact instruction.

  However, if the large-capacity storage unit 27 is a hard disk, there is a concern that it may break down when subjected to a large impact. In addition, the holding accuracy until the next new position information is transmitted can improve the execution accuracy of the emergency contact. A nonvolatile memory is convenient.

  Regardless of the embodiment shown in FIG. 17 or FIG. 18, the mobile phone 3 automatically transmits a special tone for emergency contact when making an emergency contact, but there is no need for the user to make an emergency contact. If determined, the emergency communication can be canceled by the user pressing a cancel button (not shown) within a preset time.

  In order to cope with such a situation where the user alone encounters an accident and loses consciousness, it is very useful to have an emergency contact function in this service providing system. In particular, according to the present invention, since the position information is sequentially stored in the mobile phone from the car navigation, it becomes possible to notify the callee of the current position in emergency contact, and quick rescue contact is possible. In addition, by registering a non-life insurance company on a mobile phone as an emergency contact point, it is possible for the non-life insurance company to contact family and relatives, and medical expenses and other payments are promptly executed from the non-life insurance company. There is an effect.

  In the above description, the service providing system of the present invention has been described by taking the general user vehicle as an example. However, the service of the present invention is not limited to the general user vehicle, but may be, for example, a heavy machine (bulldozer, crane, construction machine, etc.). The provision system is useful for building important databases or managing maintenance schedules. In other words, in the case of heavy equipment, since a navigation system is not required, it is possible to send diagnostic data from a vehicle-mounted sensor mounted on the heavy equipment to a mobile phone, store it in the mobile phone storage medium, and provide a diagnostic service via a PC Therefore, it is a very simple service compared to services for general user vehicles, but for heavy equipment manufacturers or service providers, a service providing system that can provide services useful for database construction or maintenance schedule management. It becomes.

  The service providing system of the present invention described in the first embodiment accumulates diagnostic data in a portable information device, and abundant data of a certain amount (based on time and mileage) over a user PC via broadband. Because it is a diagnostic service system with high accuracy by making a diagnosis based on the system, and the user's portable information device is a system that is not directly used for communication with manufacturers, dealers, non-life insurance companies, and service provision support companies The overall system is extremely simple, and it is a great advantage for users that there is no monetary burden of communication costs. Especially, annual fees can be kept to a very low level, and it can be used in the aftermarket by automakers. The ability to acquire a lot of information enables device development from the customer's perspective. In particular, when utilizing a service providing system including the diagnosis of the present invention for business use, a mobile phone owned by an individual can be used and the communication cost is unnecessary, so the business operator needs to prepare a special mobile information device. However, it is completely free from complicated paperwork such as the adjustment of operating costs (communication costs), making it a service provision system that is easy to use.

  In the first embodiment, the sensor data and other traveling environment information (position information, car window photograph, local information) during traveling are stored in the storage unit 27 provided in the mobile phone 3. In this embodiment, sensor data and other driving environment information (position information, car window picture, local information) during driving are stored in a car A / V incorporating a navigation system (HDD navigation) in which a hard disk is incorporated. It is composed. In the second embodiment, since the sensor data and other driving environment information during driving are stored in the hard disk of the HDD navigation, the user can drive without carrying a mobile phone. At a later date, the user can receive a service equivalent to that of the first embodiment simply by sucking diagnostic data or the like from the hard disk of the HDD navigation into a storage unit provided in the mobile phone.

  FIG. 19 is a block diagram showing a configuration for causing a hard disk held by the car A / V navigation system to function as a diagnostic data storage medium in a service providing system including diagnosis according to the present invention. In this configuration, the hard disk 30 held by the car A / V4 navigation system can store data regardless of whether or not the mobile phone 3 is placed at a predetermined position of the vehicle. Similarly to the description of FIG. 11, the in-vehicle sensor data stored in the first memory A of the main controller 17 of the car A / V4, the navigation data stored in the second memory B, and the third memory C are stored. The vehicle window photograph data is converted into data blocks for each time identifier that matches each other. (However, assuming that the mobile phone 3 is not brought into the vehicle, there is no vehicle window photo data to the third memory C.) The converted data block is stored in the car A / V4 by the main controller 17. It is transmitted to the controller C25 of A / V4. The transmitted data block is sequentially stored in the hard disk 30 for each data block by the controller C25. Therefore, when the mobile phone 3 travels without being connected, the mobile phone 3 is connected to the car A / V4 at a later date, and the diagnostic data stored in the hard disk 30 according to the navigation operation screen of the car A / V4. Is transferred to the storage unit 27 provided in the mobile phone 3. Here, the transfer to the storage unit 27 provided in the mobile phone 3 will be described. After the mobile phone 3 is placed in a predetermined position and connected to the car A / V4, an instruction from the main controller 17 of the car A / V4 is given. Thus, the controller C25 of the car A / V4 sucks up the block data with the time identifier stored in the hard disk 30 and transmits it to the controller A26 of the mobile phone 3 according to the transmission / reception control of the main controller 17. The transmitted data block is converted by the controller A26 according to the format of the application software that controls the display and data arrangement stored in advance in the large-capacity storage unit 27 so as to correspond to the operation at the user's home PC. The data is sequentially stored in the large-capacity storage unit 27 of the mobile phone 3. As shown in FIG. 20, the hard disk 30 stores diagnostic data in a partition area dedicated to the diagnostic system, like the storage unit 27 of the mobile phone 3. The remaining area is a data area outside the diagnostic system, in which map data for navigation and the like are stored in advance.

  In the service providing system of the present invention described in the second embodiment, the hard disk held by the navigation system functions as a diagnostic data storage medium instead of the portable information device held by the user. Similar to the form, the mobile information device owned by the user is used, the communication cost of the mobile information device itself is unnecessary, and a lot of information that can be used in the aftermarket is acquired by the automaker who introduces this service providing system By doing so, it becomes possible to develop equipment from the customer's perspective. In particular, when utilizing a service providing system including the diagnosis of the present invention for business use, a mobile phone owned by an individual can be used and the communication cost is unnecessary, so the business operator needs to prepare a special mobile information device. However, it is completely free from complicated paperwork such as the adjustment of operating costs (communication costs), making it a service provision system that is easy to use.

  The present invention provides a method for acquiring information about the operating status of a mobile unit and information obtained from a navigation system, and provides a service for diagnosing the operating status of the mobile unit to the user, as well as information acquired by the method. It can be applied to a service providing system that provides a useful service among manufacturers' database construction and other alliances (partner companies). Further, the present invention can be applied not only to a personal moving body but also to a user who uses a moving body of a leasing company or a taxi company.

  The present invention relates to a service providing system that obtains information related to the operating status of a mobile unit and information obtained from the navigation system and provides various services including diagnosis, and in particular, obtains information related to the operating status of the mobile unit and the navigation system. The present invention relates to a service providing system that acquires information obtained as related information, deploys the acquired information on a user terminal via a portable information device, transmits the information to a service provider, and receives services including a mobile diagnostic service.

  FIG. 1 is a diagram showing a conventional mobile information service system using a portable information device. As shown in FIG. 1, the conventional mobile information service system shown in the following Patent Document 1 is a portable information device of a user who is on a car 51 with the latest road / weather / destination information from an information providing service company 50. (PDA) receives and analyzes the position information of the vehicle by the navigation system 52 and various sensor data mounted on the vehicle 51 by the self-diagnosis function installed in the vehicle 51, and provides the analysis information from the portable information device to the information providing service The information is transmitted to the company 50 and the automobile company 57 in real time, and the automobile company 57 constantly monitors the operation status of the user's automobile 51 based on the analysis information, and a portable information device that allows the user to carry appropriate information according to the situation. To provide through. The major feature of this prior art is that data from various sensors installed in the automobile 51 are analyzed in advance by a self-diagnosis function equipped in the automobile 51, and the analysis results are always provided by the information providing service company 50 and the automobile company 57. The user's personal digital assistant (PDA) can always receive appropriate information.

FIG. 2 is a diagram showing a conventional vehicle information management system in which a user terminal 66 and a vehicle information management company construct a system for exchanging vehicle data of the user vehicle 65 to follow up vehicle maintenance and inspection. As shown in FIG. 2, the conventional vehicle information management system shown in Patent Document 2 below takes out vehicle data from the electronic control unit 67 and stores it in the memory card 68, and stores the vehicle data stored in the memory card 68. The user terminal 66 is transferred to the hard disk, and the user terminal 66 opens the user-specific homepage 70 provided by the vehicle information management company that manages the vehicle information of the user via the Internet 64, and the diagnostic information is displayed on the Web display screen. To get. Further, in Patent Document 2, vehicle data is transferred from a data extracting means provided in the electronic control unit itself to a mobile phone via a short-distance wireless communication means, and is carried in place of the Web screen on the PC of the user dedicated home page. A real-time diagnostic service is disclosed that displays diagnostic information on a web screen of a telephone.
JP 2002-230658 A JP 2003-011747 A

  However, in the above-described conventional example, when the automobile company sequentially analyzes and analyzes the self-diagnosis data installed in the car and sends the diagnosis result to the user's portable information device, the time interval of the diagnosis data is not clear. Even if it is sent sequentially, messages such as good / bad may be sent alternately, leading to anxiety of the user, and the manufacturer's diagnostic system and information provider's system are also real-time There is a problem that it becomes extremely complicated.

  Further, in the above conventional example, the service provider or the automobile company sequentially transmits diagnostic information to the user terminal or the user portable terminal.

Further, the conventional example has a problem that when a real-time diagnosis result is obtained and parts need to be replaced in the middle of traveling, it is rare that the parts can be procured at a nearby repair shop.
Further, in the above-described conventional example, the portable information device has a problem that it does not have a function of directly capturing raw data of various sensors mounted on the automobile, and it is doubtful whether sufficient diagnostic analysis can be performed.

  In the above conventional example, portable information devices can be transmitted and received at certain time intervals, and although the current communication cost is reduced, the communication cost burden on the user is large in addition to the contract fee and annual fee. There is a problem.

  In the above conventional example, a large amount of position information and car window photos are stored together with the sensor data, and the data is developed on the home or office PC, and a means for easily enjoying the travel history (travel album) along with the map information is retained. There is a problem that is not.

  Therefore, in order to solve the above-described problem, the present invention associates the information on the operation status acquired from the mobile body with the information acquired from the navigation system, and develops the information on the user terminal via the portable information device. It is an object of the present invention to provide a service providing system that receives a service including a diagnosis transmitted to a service provider and a portable information device used in the system.

  In order to solve the above-described problems, the present invention provides a portable information device having a storage medium that can communicate with an in-vehicle device mounted on a mobile body and stores information related to the operation status of the mobile body, and the mobile information device. A service providing system comprising at least a service provider that provides a service including a diagnosis of the mobile object based on the information stored in the storage medium, wherein the service provider is the portable information device. In addition, application software that enables use of a service including diagnosis of the mobile body is installed from a service providing system introduction terminal, and user identification information is given to the user from the service provision system introduction terminal.

  According to the present invention, the information related to the acquired operation status and the information obtained from the navigation system are stored as association information in the user portable information device, and the information related to the stored operation status and the information obtained from the navigation system are associated with each other. By transmitting to the diagnostic system of the service provider via the user terminal and receiving the diagnostic result on the web, the communication cost of the user for the diagnostic service is greatly reduced and the service provider builds the raw data of the mobile body in the database Thus, there is an effect that it can contribute to the development and improvement of the moving body.

Hereinafter, embodiments of the present invention will be described with reference to the drawings.
FIG. 3 is a conceptual diagram of a service providing system including diagnosis according to the embodiment of the present invention. In the present embodiment, a mobile phone is described as an example of the portable information device, but a PDA (Personal Data Adapter) or the like may be used. Moreover, although the vehicle, for example, an automobile, will be described as an example of the moving body that is the device to be diagnosed, it is not limited to an automobile but may be a heavy machine, a ship, a flying object, or the like. And it doesn't matter whether it is for home use or for business use. The service provider will be described by taking an automobile manufacturer that manufactures a vehicle as an example, and an example in which a service providing system introduction terminal is provided in an affiliated dealer that sells the vehicle of the automobile manufacturer will be described.

  Block A in FIG. 3 is a diagram showing a store scene of the affiliated dealer 1 where the customer user purchases the automobile 2, and the user purchases the contract for purchasing the automobile 2, the mobile phone 3 and the car A / V (Audio / Video (Audio / Video). ) A service contract including a diagnosis relating to the operation status of the moving object is made by associating the data obtained from 4 (including the navigation), and then the user is introduced from the service providing system introduction terminal 5 installed in the store of the affiliated dealer 1 Application software that enables the acquisition of data necessary for service implementation including diagnosis is installed in the mobile phone 3 that the user owns.

  Block B in FIG. 3 is a diagram illustrating a scene in which the user places the mobile phone 3 on a predetermined position of the vehicle (for example, a mobile phone connection box or a holder placed on the dashboard) and travels by car. Various sensors mounted on the automobile 2, that is, raw data from the in-vehicle sensor 6 and information such as latitude, longitude, place name, road number transmitted by the car A / V 4 are transmitted to the mobile phone 3 together. In this case, the data and information are converted into a predetermined format and stored in the storage medium of the mobile phone 3. The configuration of the storage medium included in the mobile phone 3 will be described later.

  Block C in FIG. 3 is a diagram illustrating a diagnosis service request scene after the user leaves the automobile 2 and returns home with the mobile phone 3 at home. The user opens a web page that can access the diagnostic service of the car manufacturer 8 from the home PC 7 via the Internet, calls the diagnostic system, and develops the diagnostic data stored in the storage medium of the mobile phone 3 on the PC 7. Then, a diagnosis service request is made to the diagnosis system of the automobile manufacturer 8. The Web functions provided by the automobile manufacturer 8 will be described in detail later. The diagnosis service request can be made not only at home but also at the office if a PC can be dedicated.

  FIG. 4 is a diagram for explaining the procedure contents in block A of FIG. 3 in more detail. The automobile 2 is preliminarily equipped with means for transmitting in-vehicle sensor data to the car A / V 4 when the manufacturer manufactures the vehicle. The car A / V 4 is equipped with means for converting data and navigation information (latitude and longitude) from various sensors mounted on the automobile 2 into a format in which the mobile phone 3 can receive the data. In a state where these means are installed, the affiliated dealer carries the automobile 2 to the contract user. In addition, application software for receiving various sensor data of the automobile 2 from the mobile phone 3 and the service providing system introduction terminal 5 to the user's mobile phone 3 via a cable interface such as USB or RS-232C when contracting for this service. Install. In addition, at the time of user registration with an automobile manufacturer, user identification information (for example, ID, password) for accessing the website of the automobile manufacturer 8 is assigned to the user, and the user uses the ID and password in the assigned user identification information. Then access the web of the car manufacturer 8 on the PC and receive this service. Furthermore, the mobile phone 3 is equipped with a function for directly transmitting diagnostic information stored in the mobile phone 3 to the automobile manufacturer. Further, the service providing system introduction terminal 5 is equipped with a function of receiving a diagnosis result from the automobile manufacturer 8.

  FIG. 5 is a flowchart summarizing the procedure in the series dealer indicated by block A in FIG. The user starts a contract procedure for receiving a service from a service providing system including diagnosis provided by an automobile manufacturer when purchasing a new car (sometimes simply referred to as “system”) (S11). Next, the specification of the mobile phone 3 owned by the user, the presence / absence and specification of the home PC 7, the confirmation of the credit card, etc. are performed (S12). Then, the contract fee (introduction fee) and the annual fee are explained, and the contract contents of this service are confirmed (S13). Next, car A / V is selected (S14). In addition, the total cost of the purchased vehicle and this service contract is estimated (S15). Then, the final contract is entered (S16). If the contract does not reach an agreement, another service contract is entered, but the description is omitted because it is not directly related to the present invention (S17). When the contract is agreed, registration is performed in the system of the automobile manufacturer 8, and user identification information (for example, ID, password) is issued (S18). Next, the system registration is confirmed by the service providing system introduction terminal 5 (S19). At this time, the service providing system introduction terminal 5 and the mobile phone 3 are connected by a USB or RS-232C interface cable, and application software is installed in the mobile phone 3 (S20). This application software makes it possible to store car navigation information, various sensor data mounted on the vehicle, a car window photograph taken with the mobile phone 3, and the like in a storage medium provided in the mobile phone 3 according to a predetermined data format. Is. Next, it is confirmed whether the entire system of the automobile manufacturer 8 is operated including the web access or the like by using the mobile phone 3 in which the application software is installed by the pseudo system provided in the service providing system introduction terminal 5. The lower part of FIG. 5 shows a display example of a diagnosis result by the pseudo system, that is, a display example of a diagnosis result including car navigation information, in-vehicle sensor data, a car window photography situation, and the like. In this display example, the diagnosis result is displayed in a form in which the data array is converted so as to represent the date and time at the time of measurement, the latitude / longitude, the position of the sensor mounted on the vehicle, and the relationship between the sensors by introducing the application software. Is done. When the operation confirmation by the pseudo system is completed, all the contract procedures are completed (S21). The user who has finished all the contracts returns home (S22), accesses the car manufacturer's 8 Web using the ID and password in the user identification information assigned to the user at the home PC, confirms the registration, and accesses the PC. Application software can be downloaded (S23). Registration can be confirmed and application software can be downloaded from the cellular phone 3 of the contract user. The above is the flow at the time of contract.

  FIG. 6 is a diagram for explaining the main operation of the system in the automobile traveling scene shown by the block B in FIG. The in-vehicle sensor 6 monitors the reception state of the car A / V4 and transmits sensor data during traveling to the car A / V4. The car A / V 4 converts car navigation information (latitude / longitude, etc.) and in-vehicle sensor data into a format in which the mobile phone 3 can receive data, and monitors the reception status of the mobile phone 3, while setting the data transmission interval set by the user Data is transmitted to the mobile phone 3 every time. In addition, the car A / V4 transmits the reception state of the car A / V4 from the in-vehicle sensor data to the vehicle sensor control device. The mobile phone 3 transmits the reception state of the mobile phone 3 to the car A / V4 and converts the in-vehicle sensor data transmitted from the car A / V4 into a data array according to a predetermined format. (Not shown). In the storage medium of the mobile phone 3, a car window photograph taken by the mobile phone 3 is also stored together with car navigation information (latitude, longitude, etc.) and in-vehicle sensor data.

  FIG. 7 is a flowchart summarizing the system operation in the automobile driving scene shown in the block B of FIG. First, the car is delivered from the dealer 1 to the customer user (S31). After confirming the equipment of the automobile 2 delivered from the dealer 1 (S32), the mobile phone 3 is installed in a predetermined holder and normal operation (running) is started (S33). When installed in a predetermined holder, the charging function for the mobile phone 3 works to increase the battery capacity. However, if the battery capacity of the mobile phone 3 is sufficient, an existing wireless communication means (such as Blue-tooth) is used. Data transmission / reception is possible with the car A / V4. Next, the mobile phone 3 is powered on (S34). The engine is started (S35), and the acquired setting data is confirmed (S36). Confirmation of the acquisition setting data is an operation for confirming the setting state of the acquisition data required for diagnosis displayed on the LCD monitor (liquid crystal display device) of the car A / V4 as shown in the lower display example of FIG. In the display on the LCD monitor, it is possible to confirm the setting contents such as the sensor position in the vehicle, the data acquisition time interval, and the digital camera function built in the mobile phone 3 being in a standby state. Next, after automatically confirming the data transmission / reception state with the mobile phone 3 (S37), it is confirmed whether or not the preset state of the acquired data required for diagnosis is maintained (S38). When the setting is changed, the process returns to step S36 to enter the change procedure. The LCD monitor also serves as a setting operation panel on the display screen, and the acquired data can be changed by pressing a predetermined position to be changed on the operation panel. When the setting is not changed, the storage of the post-departure data is automatically started in the storage medium of the mobile phone 3 (S39). The built-in camera captures the vehicle window in accordance with the acquisition of the in-vehicle sensor data, and by combining with the latitude and longitude obtained from the navigation system, the traveling environment at the time of data acquisition can be accurately grasped. Finally, when the customer user stops the engine and leaves the automobile 2 (S40), the user removes the mobile phone 3 from the installation holder and carries it (S41). The above is the flow when driving a car.

  FIG. 8 is a diagram showing an operation situation from the user's home PC shown in block C of FIG. 3 to the diagnosis system of the automobile manufacturer. The user connects the mobile phone 3 to the home PC with an interface cable such as a USB. When the home PC is started up, an ID and an (initial) password are input, and the Web of the service providing system that can receive the diagnosis service of the car manufacturer 8 is accessed. If application software for transferring data stored in the mobile phone 3 to the PC 7 is not installed, it is downloaded from the Web of the service providing system. When the application software is opened on the PC, desired data is transferred from the mobile phone 3 to the PC 7 and displayed in accordance with a web instruction. Data to be transmitted to the automobile manufacturer 8 is confirmed, and data (diagnosis data) is transmitted by a transmission button. The automobile maker 8 that has received the data (diagnostic data) confirms the data and transmits the number of days necessary for obtaining the diagnosis result to the user. When the diagnosis result is obtained, the diagnosis result is transmitted to the user, and the user transmits the reception to the automobile manufacturer 8. When the user notifies the car manufacturer 8 of the e-mail address, the car manufacturer 8 may simultaneously contact the diagnosis result by e-mail. In addition, the support of the dealer is facilitated by transmitting the diagnosis result to the purchasing dealer.

  FIG. 9 is a flowchart summarizing the diagnosis service request operation on the home PC shown in FIG. First, the user carries the mobile phone 3 and gets off the car (S51). At home, the mobile phone 3 is connected to the PC with a USB interface cable or the like. The PC 7 is turned on, and the ID and (initial) password are input and accessed on the Web of the contracted automobile manufacturer 8 that provides the diagnostic service (S52). Next, desired data is developed on the PC from the data stored in the mobile phone 3 in accordance with Web guidance (S53). The user needs to be careful not to transmit unnecessary data, for example, data related to privacy such as latitude and longitude and car window photos. When the user confirms the data to be transmitted, the user clicks the confirmation button, clicks the transmission button, and notifies the automobile manufacturer 8 of the diagnostic procedure (S54). On the other hand, the automobile manufacturer 8 that has received the diagnostic data transmitted from the user notifies the user of the diagnostic data received from the user and the number of days required until the diagnosis result is obtained via the Web or e-mail (S55). Next, when a diagnosis result is obtained, the automobile manufacturer 8 notifies the user of the diagnosis result (S56). If the diagnosis result is sent from the automobile manufacturer 8 to the dealer or the head office of the dealer, a user support system from the dealer can be prepared in advance. The user notifies the automobile manufacturer 8 that the diagnosis result has been acquired (S57). Then, the partner dealer introducing the system is introduced on the Web (S58). The user selects the nearest partner dealer with high convenience (S59). Users can select a highly convenient partner dealer because it may be inconvenient to go to the purchasing dealer because of moving, etc. after contracting with the purchasing dealer for several years. This is because it is necessary to construct a system in consideration of the convenience. Of course, if the partner dealer is not selected at the user's discretion, the user can make an inquiry to the car manufacturer 8 (S60). Next, the user adds a request (inspection item, visit date, etc.) to the selected dealer and sends the diagnosis result to the selected dealer (S61). The dealer who has received it confirms the user's request (S62). Note that notification may be made by Web or e-mail. After confirming the service contents and preparation system of the dealer, the user transmits a confirmation message from the Web (S63) and makes a formal request to the selected dealer (S64). Then, he goes to a dealer at a later date and receives paid or free services such as inspection and repair (S65). Next, when the inspection / repair of the user's automobile is completed, the dealer reports to the automobile manufacturer 8 what kind of inspection / repair has been performed (S66). This report is saved in the database of the service system provided by the automobile manufacturer 8 and is used for the development of new vehicle equipment. The above is the operation flow when a diagnostic service request is made by the PC.

  FIG. 10 is a block diagram showing the configuration of an automobile manufacturer diagnosis system as a service provider according to an embodiment of the present invention. The customer management control unit 9 searches the customer management database 10 for the diagnostic data transmitted from the user via the Internet, confirms whether the user registration has been made, and displays the latest access status of the user in the customer management database 10. Register with. Here, when the contract user requests download of the application software, the user application software transmission control unit 11 permits the download. Next, the diagnosis data transmitted by the user is input to the automatic diagnosis control unit 12 for diagnosis analysis. The automatic diagnosis control unit 12 automatically grasps the altitude at the time of traveling from a map database (not shown) in the automatic diagnosis control unit 12 from the position (latitude, longitude) data transmitted from the user, and estimates the atmospheric pressure and the like. You can also The diagnosis result by the automatic diagnosis control unit 12 is stored in the customer-specific diagnosis result storage unit 13 for each user. In addition, the diagnosis result is compared with the case of the compatible vehicle type in the vehicle type diagnosis result database 15 in the case comparison / validity verification unit 14 for comparing with the case accumulated in the past via the automatic diagnosis control unit 12, and the diagnosis result Verify the validity of. Further, based on the vehicle type diagnosis result database 15, the vehicle type statistical processing unit 16 analyzes the variation of the diagnosis results. The automobile manufacturer 8 has an advantage that it can be used for improvement of the vehicle type or development of new vehicle equipment based on the diagnostic data stored in the database of its own diagnostic system. When the validity verification of the diagnosis results is completed, comments are added in a rough state for each diagnosis / inspection item such as the engine section, power transmission section, suspension section, braking section, etc., and specific measures for future responses are developed. It is automatically searched from a collection of sentence examples held in the type diagnosis result database 15, added to the diagnosis result form, and reported to the user and the purchase dealer or affiliated dealer on the Internet Web in accordance with the notification schedule of the diagnosis result. The user's diagnostic data can be stored in the hard disk of the user PC 7 by application software downloaded by the contract user. However, in order to receive notification of diagnostic results and other services such as a recollection scene creation service described later. Is configured so that it can be expanded on the web page of the customer PC 7 only when accessing the web of the car manufacturer 8 with an ID and a password.

  FIG. 11 is a block diagram showing processing of acquired data among a mobile phone, a car A / V (car navigation), and a car in the running of the car according to the embodiment of the present invention. A main controller 17 of the car A / V (car navigation) 4 performs transmission / reception control with the automobile 2 and transmission / reception control with the mobile phone 3. In the present embodiment, the main controller 17 is held by the car A / V (car navigation) 4, but may be held by the automobile 2.

  Various sensor data from the in-vehicle sensor 6 mounted on the automobile 2 is A / D converted by the sensor data main processing device 20, and the arrangement of the various sensor data is controlled as digital data, and a sensor identifier or the like is assigned to each element of the arrangement data. And a time function set via the controller A 26 or C 25 and the main controller 17 using the clock function held by the car A / V (car navigation) 4 or the mobile phone 3. The time at which data is acquired at intervals is added to at least the beginning or end of the array data, and is stored in the memory unit (not shown) of the sensor data main processing device 20 by the controller B18. Next, in accordance with the transmission control signal from the main controller 17, the controller B18 calls the data array to which the acquisition time and the sensor identifier stored in the memory unit (not shown) of the sensor data main processing device 20 are added, and the main controller 17 17 and temporarily stored in the first memory A (not shown) in the main controller 17. Further, in the acquisition data setting unit 24 of the car A / V (car navigation) 4, data acquisition conditions such as car navigation data setting, in-vehicle sensor setting, car window photo setting, and data acquisition time interval setting are set in advance. Incidentally, a list of acquired data items is shown on the left side of FIG. 11 corresponding to the data acquisition destination. The conditions set by the acquired data setting unit 24 are stored in a nonvolatile memory (not shown) of the data setting table 23 and automatically called by the main controller 17 when the engine is started. The navigation data transmission unit 22 controls the arrangement of the navigation data, adds an identifier (not shown) of each data to each element of the arrangement data, and further, by the controller C25, the car A / V (car navigation) 4 or the mobile phone The time acquired by the set time interval is added to at least the beginning or the end of the array data via a necessary controller by the clock function held by 3 and stored in the memory unit (not shown) of the navigation data transmitting unit 22 To do. Next, the controller C25 calls the data array to which the acquisition time and the identifier stored in the memory unit (not shown) of the navigation data transmission unit 22 are added according to the transmission control signal of the main controller 17, and The data is transmitted and temporarily stored in the second memory B (not shown) in the main controller 17. Further, in the mobile phone 3, according to the data setting table 23, the controller A26 controls the car window photo data sequentially photographed in conjunction with the clock function held by the car A / V (car navigation) 4 or the mobile phone 3. A shooting time identifier (not shown) is added, transmitted to the main controller 17, and temporarily stored in a third memory C (not shown) in the main controller 17. For each time identifier that matches the in-vehicle sensor data stored in the first memory A of the main controller 17, the navigation data stored in the second memory B, and the vehicle window photo data stored in the third memory C, Convert to data block. The converted data block is transmitted to the controller A 26 of the mobile phone 3 by the main controller 17. The transmitted data block is converted by the controller A26 according to the format of the application software that controls the display and data arrangement stored in advance in the large-capacity storage unit 27 so as to correspond to the operation at the home PC of the user. These are sequentially stored in the large-capacity storage unit 27 held by the mobile phone 3. For the large-capacity storage unit 27, a small hard disk (HDD) or a nonvolatile semiconductor memory is used. In addition, the storage unit 27 provided in the mobile phone 3 used in the present embodiment has a diagnosis provided in the storage unit 27 when the user makes a service provision contract including diagnosis and installs application software on the mobile phone 3. Therefore, when accessing data in the storage unit 27 provided in the mobile phone 3 from the automobile manufacturer's Web page, the diagnosis directory is automatically referred to and used for diagnosis. Only the stored data can be developed on the user PC. In addition, when the user develops the accumulated data for diagnosis of the mobile phone 3 on the home PC and saves the accumulated data for diagnosis in a storage device provided in the PC or other storage device (not shown), the mobile phone 3 By adding a mechanism for automatically deleting stored data or directories from the storage unit 27 provided in the storage unit 27, a storage area for diagnostic data can be always secured in the storage unit 27 provided in the mobile phone 3, Diagnostic data can be acquired with peace of mind. Furthermore, as shown in the enlarged view on the right side of FIG. 11, in order to ensure a diagnostic data area, a storage unit provided in the mobile phone 3 separately from an area for storing data when using a normal mobile phone By dividing a certain area 27 by partitions and setting a dedicated area for the diagnostic system, a constant diagnostic data area can always be secured. In this case, when accessing from the automobile manufacturer's Web page, only the divided partitions on the storage unit 27 can be accessed. In this partition, application software for a service providing system including diagnosis is stored in advance, and an OS dedicated to the service providing system including diagnosis can be installed. This area setting is implemented when the service providing system introduction terminal 5 connects the mobile phone 3 via a cable interface such as USB or RS-232C when the user enters into this contract. In the case of setting a divided partition in a hard disk (HDD), it is preferable to provide it on the outer peripheral portion from the viewpoint of transfer rate. When the partition setting is not made in the mass storage unit 27 of the user's mobile phone 3, the service providing system introduction terminal 5 once stores the data in the storage unit 27 of the user's mobile phone 3 in the service providing system introduction terminal 5. After saving to the storage unit (not shown), set the partition, install the application software, and then relocate the saved user data to the storage area outside the set partition Yes. Of course, the user data temporarily saved in the storage unit (not shown) of the service providing system introduction terminal 5 is automatically stored in the storage unit (not shown) of the service providing system introduction terminal 5 at the time when the setting process is completed. Erased.

  In this way, the diagnosis request is made as data gathered as time or travel distance, and is requested from the user's portable information device to the automobile manufacturer on the Web established by the automobile manufacturer through the home or office PC, so the automobile manufacturer needs to perform real-time processing. In addition, there is an effect that the service can be surely provided in an environment where the influence of communication failure is extremely low. Furthermore, since it is not necessary to transmit diagnostic results to a moving user in real time, there is no communication cost burden for automobile manufacturers in normal services. In the present embodiment, assuming that 400,000 contract cars annually request a diagnosis once a month, a system capable of performing 10 diagnoses in one minute may be constructed in an automobile manufacturer. Alternatively, it is possible to access a car manufacturer's Web, download a diagnostic program, and diagnose the user himself / herself, but at the same time, in order to store the car manufacturer's database, the diagnostic data should be transmitted to the car manufacturer. And the merits of automakers are not compromised. Moreover, if a diagnostic program is prepared for each vehicle type, it may be updated individually at the time of a minor change or a full model change.

  FIG. 12 is a flowchart illustrating a recollection scene (eg, album) creation service as an example of service provision other than the diagnostic service according to the embodiment of the present invention. In this service, data stored in the mobile phone 3 can be used by a user to create a recollection scene (eg, album) on a home PC. The user accesses the automobile manufacturer's Web by inputting the ID and password on the home PC (S71). A recollection scene creation tool is downloaded from the Web (S72). This download is only for the first time. The travel route data (latitude and longitude) accumulated by the mobile phone 3 and the car window photograph data taken during the travel are transferred to the PC (S73) and operated according to the guidance of the tool developed on the web page, and the travel route and the surroundings A road is automatically created (S74). The surrounding roads are prepared by tools. Next, it is determined whether to automatically attach the vehicle window photograph to the travel route and surrounding roads that have been created (S75). When automatic attachment is not performed, a favorite photograph taken with a digital camera or a favorite car window photograph is attached by editing (S76). When the automatic attachment is carried out, a mark indicating a car window photograph (see the lower right corner in FIG. 5) is displayed on the travel route (S77). By clicking the mark, the car window picture can be displayed, or the car window picture can be deleted individually and another picture can be attached. As a result, a recollection scene (album) is created in which memories of travel (travel) by a car and travel routes are integrated. The recollection scene data created in this way is stored in the hard disk of the PC and the process ends (S78). As a result, it is possible to enjoy a recollection scene (album) in which the memories of traveling (traveling) by a car and the traveling route are integrated. However, this tool is expanded on the Web page only when accessing the Web. In order to expand the stored data on the PC, it is necessary to open the Web page of the automobile manufacturer.

  When using the recollection scene creation service from the next time, a web tool is opened using the home PC (S81). Next, the data stored in the hard disk of the PC, that is, the travel route and the incidental data so far are expanded on the Web page (S82). Then, the latest data stored in the mobile phone is transferred to the tool (S83). Next, it is determined whether to automatically attach the vehicle window photograph to the travel route and the surrounding road (S84). If automatic attachment is not performed, a favorite photograph taken with a digital camera or a favorite vehicle window photograph is attached by editing (S85). When the automatic attachment is carried out, a mark indicating a vehicle window photograph (see the lower right corner in FIG. 5) is displayed on the travel route (S86). As a result, a new recollection scene (album) is created in which memories of travel (travel destination) by car and travel route are integrated. The new recollection scene data created in this way is added and stored in the hard disk of the PC, and the process ends (S87). As a result, it is possible to enjoy a new recollection scene (album) in which the memories of traveling (traveling) by a car and the traveling route are integrated.

  Next, service provision examples other than the recollection scene creation service will be described. That is, although this service is not shown in the figure, the local information (local area tourist information, advertisement information) is stored in the storage medium of the portable information device via the car A / V and then the home page of the car manufacturer on the home PC. The local information stored in the storage medium of the portable information device can be referred to on the Web page (hereinafter referred to as a local information browsing service). That is, local information provided via the Web is stored in the portable information device used in the service providing system including the above diagnosis together with the diagnostic data in a storage medium of the portable information device, and the user returns to the home PC after returning home. By accessing the web page of the automobile manufacturer, the local information stored in the storage medium of the portable information device can be referred to on the web page. Specifically, local information is stored in the user's mobile phone 3 together with the diagnostic data acquired through the car A / V4 during driving of the car, and after the user gets off, the home PC 7 displays the information on the web page of the car manufacturer 2. Access and refer to the local information stored in the mobile phone 3 on the Web page. Thereby, it is possible to access carefully the local information acquired by traveling by car (travel destination) or acquired during commuting. In the past, there was a service that could acquire local information (advertisements such as Web) via car navigation. However, to see, listen to, and use local information provided while driving a car. It has not been. On the other hand, the local information browsing service of the present invention stores local information acquired by driving a car in a storage medium of a portable information device, and the user returns to the car manufacturer's Web page at home PC after returning home. Since it is possible to access and reference local information stored in the storage medium of the portable information device on the Web page, it is possible to view, listen to and use the local information provided while driving the car. . Providing such a service in combination with the user's diagnostic service leads to prompting the automobile manufacturer 2 to acquire valuable vehicle travel data.

  FIG. 13 is a diagram showing a first business model that occurs when the service provider according to the embodiment of the present invention is the automobile manufacturer itself. As described with reference to FIGS. 3 to 10, the car manufacturer 200 makes a contract with the user 100 in the card dealer 300 in order to make a service provision contract including vehicle diagnosis with the customer (user) 100. Pay the usage fee (contract fee, annual usage fee) by credit card. The automobile manufacturer 200 installs the equipment and software necessary for system use in the card dealer 300, and pays a part of the usage fee collected from the user 100 as a contribution fee according to the contribution of the card dealer 300. For the contribution fee indicator, monetary merits at the automaker 200 include the construction of a database based on revenue from service contracts and diagnostic data collected from users 100, improvement of development efficiency and utilization of diagnostic data, and improvement of design costs. . These items can be expressed as numerical values in the financial statements of the automobile manufacturer 200, and can be indicators with high accuracy. Further, as a merit other than money, it is possible to grasp the customer satisfaction level by conducting a questionnaire to the customer 100 and contribute to the improvement. As a financial advantage of the card dealer 300, it is expected that repair and parts replacement revenue will be improved by paying contract revenue and expanding the number of users requesting repairs. Further, as a non-monetary merit, there is an effect that the direct contact with the user 100 is increased and the reliability of the user 100 is increased.

  Benefits for the user 100 include the financial benefits of preventing major repairs, the sense of security that the vehicle can always be operated with peace of mind, and the non-monetary benefits that the user can recognize the importance of prevention. . In the past, online diagnostic services have been proposed, but in real-time services for users, there is a high risk of excessive mobile phone communication costs in addition to contract fees and annual fees. The churn rate may increase. Also, in the real-time service for the user, the user's anxiety increases when a trouble diagnosis is issued while driving, and the user may repeat a message that the trouble is reduced after a certain period of time has elapsed since the trouble diagnosis while driving. There is a risk of untrusted diagnostic services. The service provided by the present invention provides an essential diagnostic service in which the user can concentrate on driving after resolving the user's anxiety in advance, while automakers store a huge amount of data required for development and improvement in a database. As a result, it is possible to continue high-quality diagnostic services.

  FIG. 14 is a diagram showing a second business model in which a service providing support company according to an embodiment of the present invention is separately provided to include and further develop the first business model of FIG. In FIG. 14, the service providing support company 400 develops a system related to this business model for the car manufacturer 200, while the car manufacturer 200 receives the user contract fee linked to the number of diagnostic service contracts, the actual results of the diagnosis, and the dealer visit of the user 100. To be distributed. The service providing support company 400 installs, maintains, and updates the system related to the business model for the card dealer 300 and plays an interface role between the user 100 and the card dealer 300. As the contents of the interface role between the user 100 and the car dealer 300, for example, the management of the web page for the user 100 to search for the optimum service contract dealer (in terms of time and place) on the web page of the automobile manufacturer 200, etc. Dealer 300's own service offerings are updated to the latest, and the link between the user 100 and the car dealer 300 is linked to the web page of the car manufacturer 200 to receive the dealer's referral request and automatically notify the dealer that meets the conditions. The system handles requests and complaints related to systems related to this business model. Even if this service is provided, the management burden on the automobile manufacturer 200 can be reduced without violating the confidentiality of the automobile manufacturer 200. As described above, the second business model is a manifestation of the service providing support company 400 that is hidden by the first business model and should not be originally visible. The service providing support company 400 will collect contribution fees from the automaker 200 based on indicators such as the contract amount and contract growth of the customer 100, the efficiency of development and improvement of the automaker 200, and the profit improvement of the car dealer 300. Become.

  As the merit of the second business model shown in FIG. 14, as the financial merit of the service providing support company that appeared in this business model, the service contract amount of the user, the number of contracted card dealers, and the user are introduced to the dealer on the Web. As a non-money merit, the satisfaction of car manufacturers, card dealers, and users can be measured to improve the efficiency of system development, maintenance management, and updates related to this business model. Note that the merits and non-monetary merits of users, dealers, and automobile manufacturers are the same as those of the first business model shown in FIG.

  FIG. 15 is a diagram for explaining a third business model that is intended to cooperate with a non-life insurance company according to an embodiment of the present invention. The car manufacturer 200 has partnered with a non-life insurance company 500 that agrees with the total benefits of the service provision system including diagnosis, and the user 100 selects the partner non-life insurance company 500 from the car manufacturer's 200 web page and starts a new enrollment procedure. Do. The non-life insurance company 500 can notify the automaker 200 of the establishment of a new insurance policy according to the subscription application from the user 100, and can acquire information about the diagnosis results of the user 100 from the automaker 200 at any time. . When the non-life insurance company 500 notifies the automobile manufacturer 200 of the code number of the non-life insurance company 500 and the management number of the contractor when the new insurance contract of the user 100 is established, the diagnosis of the automobile manufacturer 200 shown in FIG. It is stored as an incidental condition for the user 100 in the customer management database 10 held by the system. The non-life insurance company 500 is assigned a special code from the auto manufacturer 200 that can be accessed only from the diagnosis result of the contract user by the auto manufacturer 200, and accesses the system of the auto manufacturer 200 using the system (not shown) of the non-life insurance company 500. This makes it possible to automatically monitor the diagnosis results of insurance contract users. Here, the diagnosis results included in the customer management database 10 are the status of the diagnosis request and the safety action results related to maintenance including repairs in the car dealer 300 of the user 100 based on the results. Based on the results of these diagnoses, the non-life insurance company 500 can determine the amount of premiums allocated to the user 100 at the end of the insurance contract, and is linked to the non-life insurance company 500 system (not shown) at the end of the contract. Alternatively, the distribution of insurance premiums to the user 100 can be automatically transferred to the account of the user 100 at the time of a new contract. In addition, compared with the case where the automobile manufacturer 200 prompts the user 100 with a low diagnosis result, the non-life insurance company 500 is a user who has a low diagnosis result from the standpoint of promoting the possibility of insurance premium allocation. Being able to contact 100 makes it possible to give advice from a sincere standpoint, creating a virtuous cycle as a business system.

  After all, this business model is expected as a service for improving the contract rate for non-life insurance company 500, and at the same time, it can be expected to reduce the total amount of insurance claims paid. By constructing such a business model, the user 100 can actively make a diagnosis request to the automobile manufacturer 200, and the automobile manufacturer 200 can construct a more abundant database of vehicle driving conditions. , By acquiring formal diagnosis results from the automaker 200 instead of self-reporting by the user 100, it is possible to have a fair index of distribution of premiums, so troubles with insurance contract users can be avoided . It is expected that these cycles will create a virtuous cycle, which will lead to a reduction in accidents due to poor maintenance as a social effect. In addition, since the accident occurrence rate due to poor maintenance or vehicle defects can be improved, when the user 100 who has contracted a service providing system including diagnosis, joins the car insurance, the non-life insurance company 500 directly from the car manufacturer 200 to the user 100 The discount rate can be allocated to each user 100 by obtaining the diagnosis results, and the user 100 can also fill in the annual fee of the service providing system.

  FIG. 16 is a diagram showing a fourth business model in which the service providing support company according to the embodiment of the present invention is separately provided to include and further develop the third business model of FIG. In FIG. 16, the service providing support company 600 develops a system related to this business model for the non-life insurance company 500 and the car manufacturer 200, while the non-life insurance company 500 distributes it based on the insurance contract fee and From the number of diagnostic service contracts, diagnosis results, and the user contract fee linked to the user's 100 dealer visit. The service providing support company 600 installs, maintains, and updates a system related to this business model for the card dealer 300 and plays an interface role between the user 100 and the card dealer 300. The contents of the interface role are the same as those described with reference to FIG.

  In this way, the user of this service contract subscribes to automobile insurance with a non-life insurance company from the Web page operated by the automobile manufacturer or service provider, and the non-life insurance company checks the user's diagnosis results and diagnoses the user. By promoting the use of the system and using the diagnostic system, the non-life insurance company distributes insurance premiums to contract users, thereby reducing the burden on the user and further enabling the efficient construction of a database in an automobile manufacturer. In addition, by receiving insurance premiums from non-life insurance companies, it is possible to make the annual membership fee for this service contract virtually zero, which is attractive to users because of the balance with payments for other services. It can be a simple service providing system.

  FIG. 17 is a functional block diagram according to the first embodiment for realizing emergency contact in the service providing system of the present invention. A shock sensor 28 that is one of the in-vehicle sensors 6 mounted on the automobile 2 when an accident occurs while only the user is on board and the user loses consciousness, or in the case of a single accident that is conscious but cannot move. When the controller B18 detects a level signal exceeding a certain level, the controller B18 interrupts the processing of the main controller 17 of the car A / V4 and transmits an emergency code. The main controller 17 that has received the emergency code calls at least one emergency contact telephone number and / or e-mail address registered in advance from the emergency contact table 29 to the controller A 26 of the mobile phone 3. Instructs the callee to send an urgent message, and at the same time, from the navigation system of the car A / V4, the latest position among the position information (latitude and longitude) stored in the large-capacity storage unit 27 provided in the mobile phone 3 Instructs to convert the information into voice and / or text and transmit the position information. Here, as the emergency contact information, if it is not the emergency support center operated by the so-called car manufacturer or this service provider, but the personal contact information of each user, the car manufacturer or this service provider will respond to this This eliminates the burden on the staff and equipment to be used, minimizes the impact on the total service cost, and the user is not burdened with an annual fee for the emergency contact service.

However, in the event of an emergency due to an accident, the car A / V 4 itself mounted on the automobile 2 may break down first, and an emergency contact transmission instruction may not be possible.
FIG. 18 is a functional block diagram according to the second embodiment for realizing emergency contact in the service providing system of the present invention. In order to cope with the case where it becomes impossible to send an emergency contact in the first functional block described above, in the present embodiment, as shown in FIG. It becomes possible to make an emergency contact with the mobile phone 3 alone without depending on the main controller 17 provided in the V navigation 4. The controller A26 of the mobile phone 3 detects a signal from the shock sensor 28 at all times or at certain time intervals, and when detecting a level signal above a certain level, the controller A26 executes an emergency contact instruction.

  However, when the large-capacity storage unit 27 is a hard disk, there is a concern that it may break down when subjected to a large impact, so the latest location information is temporarily stored in a semiconductor memory (not shown) provided in the controller A26 of the mobile phone 3. In addition, the holding accuracy until the next new position information is transmitted can improve the execution accuracy of emergency contact. A nonvolatile memory is convenient.

  Regardless of the embodiment shown in FIG. 17 or FIG. 18, the mobile phone 3 automatically transmits a special tone for emergency contact when making an emergency contact, but there is no need for the user to make an emergency contact. If determined, the emergency communication can be canceled by the user pressing a cancel button (not shown) within a preset time.

  In order to cope with such a situation where the user alone encounters an accident and loses consciousness, it is very useful to have an emergency contact function in this service providing system. In particular, according to the present invention, since the position information is sequentially stored in the mobile phone from the car navigation, it becomes possible to notify the callee of the current position in emergency contact, and quick rescue contact is possible. In addition, by registering a non-life insurance company on a mobile phone as an emergency contact point, it is possible for the non-life insurance company to contact family and relatives, and medical expenses and other payments are promptly executed from the non-life insurance company. There is an effect.

  In the above description, the service providing system of the present invention has been described by taking the general user vehicle as an example. However, the service of the present invention is not limited to the general user vehicle, but may be, for example, a heavy machine (bulldozer, crane, construction machine, etc.). The provision system is useful for building important databases or managing maintenance schedules. In other words, in the case of heavy equipment, since a navigation system is not required, it is possible to send diagnostic data from a vehicle-mounted sensor mounted on the heavy equipment to a mobile phone, store it in the mobile phone storage medium, and provide a diagnostic service via a PC Therefore, it is a very simple service compared to services for general user vehicles, but for heavy equipment manufacturers or service providers, a service providing system that can provide services useful for database construction or maintenance schedule management. It becomes.

  The service providing system of the present invention described in the first embodiment accumulates diagnostic data in a portable information device, and abundant data of a certain amount (based on time and mileage) over a user PC via broadband. Because it is a diagnostic service system with high accuracy by making a diagnosis based on the system, and the user's portable information device is a system that is not directly used for communication with manufacturers, dealers, non-life insurance companies, and service provision support companies The overall system is extremely simple, and it is a great advantage for users that there is no monetary burden of communication costs. Especially, annual fees can be kept to a very low level, and it can be used in the aftermarket by automakers. The ability to acquire a lot of information enables device development from the customer's perspective. In particular, when utilizing a service providing system including the diagnosis of the present invention for business use, a mobile phone owned by an individual can be used and the communication cost is unnecessary, so the business operator needs to prepare a special mobile information device. However, it is completely free from complicated paperwork such as the adjustment of operating costs (communication costs), making it a service provision system that is easy to use.

  In the first embodiment, the sensor data and other traveling environment information (position information, car window photograph, local information) during traveling are stored in the storage unit 27 provided in the mobile phone 3. In this embodiment, sensor data and other driving environment information (position information, car window picture, local information) during driving are stored in a car A / V incorporating a navigation system (HDD navigation) in which a hard disk is incorporated. It is composed. In the second embodiment, since the sensor data and other driving environment information during driving are stored in the hard disk of the HDD navigation, the user can drive without carrying a mobile phone. At a later date, the user can receive a service equivalent to that of the first embodiment simply by sucking diagnostic data or the like from the hard disk of the HDD navigation into a storage unit provided in the mobile phone.

  FIG. 19 is a block diagram showing a configuration for causing a hard disk held by the car A / V navigation system to function as a diagnostic data storage medium in a service providing system including diagnosis according to the present invention. In this configuration, the hard disk 30 held by the car A / V4 navigation system can store data regardless of whether or not the mobile phone 3 is placed at a predetermined position of the vehicle. Similarly to the description of FIG. 11, the in-vehicle sensor data stored in the first memory A of the main controller 17 of the car A / V4, the navigation data stored in the second memory B, and the third memory C are stored. The vehicle window photograph data is converted into data blocks for each time identifier that matches each other. (However, assuming that the mobile phone 3 is not brought into the vehicle, there is no vehicle window photo data to the third memory C.) The converted data block is stored in the car A / V4 by the main controller 17. It is transmitted to the controller C25 of A / V4. The transmitted data block is sequentially stored in the hard disk 30 for each data block by the controller C25. Therefore, when the mobile phone 3 travels without being connected, the mobile phone 3 is connected to the car A / V4 at a later date, and the diagnostic data stored in the hard disk 30 according to the navigation operation screen of the car A / V4. Is transferred to the storage unit 27 provided in the mobile phone 3. Here, the transfer to the storage unit 27 provided in the mobile phone 3 will be described. After the mobile phone 3 is placed in a predetermined position and connected to the car A / V4, an instruction from the main controller 17 of the car A / V4 is given. Thus, the controller C25 of the car A / V4 sucks up the block data with the time identifier stored in the hard disk 30 and transmits it to the controller A26 of the mobile phone 3 according to the transmission / reception control of the main controller 17. The transmitted data block is converted by the controller A26 according to the format of the application software that controls the display and data arrangement stored in advance in the large-capacity storage unit 27 so as to correspond to the operation at the user's home PC. The data is sequentially stored in the large-capacity storage unit 27 of the mobile phone 3. As shown in FIG. 20, the hard disk 30 stores diagnostic data in a partition area dedicated to the diagnostic system, like the storage unit 27 of the mobile phone 3. The remaining area is a data area outside the diagnostic system, in which map data for navigation and the like are stored in advance.

  In the service providing system of the present invention described in the second embodiment, the hard disk held by the navigation system functions as a diagnostic data storage medium instead of the portable information device held by the user. Similar to the form, the mobile information device owned by the user is used, the communication cost of the mobile information device itself is unnecessary, and a lot of information that can be used in the aftermarket is acquired by the automaker who introduces this service providing system By doing so, it becomes possible to develop equipment from the customer's perspective. In particular, when utilizing a service providing system including the diagnosis of the present invention for business use, a mobile phone owned by an individual can be used and the communication cost is unnecessary, so the business operator needs to prepare a special mobile information device. However, it is completely free from complicated paperwork such as the adjustment of operating costs (communication costs), making it a service provision system that is easy to use.

In general, the present invention has the following configuration.
(Additional remark 1) It is communicable with the vehicle-mounted apparatus mounted in the mobile body, It is accumulate | stored in the said storage medium of the portable information device which has a storage medium with which the information regarding the operating condition of the said mobile body is accumulate | stored A service providing system comprising at least a service provider that provides a service including diagnosis of the mobile object based on the information, wherein the service provider performs diagnosis of the mobile object on the portable information device. A service providing system that installs application software that enables use of a service including a service from the service providing system introduction terminal and gives user identification information to the user from the service providing system introduction terminal.

  (Supplementary Note 2) The service provider uses the ID and password in the user identification information in order to make it possible to use a service including diagnosis of the mobile object when a service provision contract is established with the user. The service providing system according to appendix 1, wherein installation of application software is permitted to the user terminal.

(Supplementary Note 3) Further includes a user terminal installed with various application software of a service provider that links with the portable information device and develops the information on the terminal,
The service providing system according to claim 1, wherein the application software installed in the user terminal is updated to the latest version via a web page of the service provider.

  (Additional remark 4) The information regarding the operating condition of the mobile body and the information obtained from the navigation system are converted into an array corresponding to the application software by the application software and stored in the storage medium provided in the portable information device. The service providing system according to appendix 1, characterized by:

  (Additional remark 5) The information regarding the operating condition of the mobile body obtained from the application software and the vehicle-mounted sensor and the information obtained from the navigation system are divided into specific partition areas on the storage medium provided in the portable information device The service providing system according to appendix 1, wherein the service providing system is stored in

  (Supplementary note 6) The service providing system according to supplementary note 5, wherein the storage medium provided in the portable information device is a hard disk, and the partition is set in an outer peripheral portion of the hard disk.

  (Supplementary note 7) The service provision system according to supplementary note 1 or 6, wherein the service provision system introduction terminal includes means for setting a partition in the storage medium provided in the portable information device.

  (Supplementary note 8) The service provision system according to supplementary note 7, wherein the service provision system introduction terminal includes means for installing the application software in a set dedicated area of the partition.

  (Supplementary Note 9) The service providing system introduction terminal has transmission / reception means for transmitting / receiving data to / from the portable information device, and before the setting of the partition and installation of the application software, User data is temporarily saved in the storage unit of the service providing system introduction terminal, and after the setting of the partition and installation of the application software, the user data is stored in an area of the storage medium different from the partition through the transmission / reception means. 9. The service providing system according to appendix 8, further comprising means for rearranging and automatically deleting the user data once stored in the service providing system introduction terminal.

  (Additional remark 10) When the service provider which provides the service including the diagnosis of the said mobile body and the non-life insurance company which provides vehicle insurance are in business alliance, the said service provider makes the said diagnosis service and the said non-life insurance company Allocate a special access code that enables access to the customer management database of the service provider that holds the diagnosis request results of contract users who have both car insurance, and the non-life insurance company provides the service using the access code The service providing system according to claim 1, wherein the customer management database is accessed.

  (Additional remark 11) The said non-life insurance company accesses the said customer management database of the said service provider, refers to the said contract user's diagnosis performance, and uses the said contract user's diagnosis performance as a parameter | index to the said contract user of an insurance premium. 11. The service providing system according to appendix 10, wherein a refund amount is automatically calculated, and the refund amount is automatically transferred to a predetermined account of the contract user when a contract with the contract user ends or a new contract is made.

  (Additional remark 12) The service provision system comprised at least by the portable information device which has a storage medium with which the information obtained from the navigation system is accumulate | stored, and the user terminal which links with the said portable information device and expand | deploys the said information on a terminal The portable information device stores the photograph data taken by the portable information device and the position data obtained from the navigation system in the storage medium as association data, and the user terminal The attached data is developed on the terminal, the latest travel route, the past travel route, and the presence of the photograph data taken during the travel are displayed with a photograph mark on the travel route, and the user takes the photograph mark A service providing system comprising means for enlarging and displaying the photographic data by clicking.

  (Additional remark 13) The said user terminal is provided with the means to download the application software for accessing the web page of a service provider, and displaying the said photography mark and the said photograph data in an enlarged manner, It is characterized by the above-mentioned. Service provision system.

  (Supplementary note 14) The service providing system according to supplementary note 13, wherein the application software has means for managing it so that it can be used only when accessing the web of the service provider. .

  (Supplementary Note 15) The application software includes means for managing a process in which a user edits and processes photo data using the application software so that the process is not transmitted to the service provider via the web of the service provider. The service providing system according to attachment 13, wherein the service providing system is characterized in that

  (Supplementary Note 16) When the user requests the service provider to diagnose the moving body, the application software can individually store data to be stored on the user terminal. The service providing system according to appendix 1, wherein the service providing system has a function of moving to a transmission page to be confirmed, confirming data after editing, and transmitting the data.

  (Supplementary Note 17) A service providing system including at least a portable information device having a storage medium in which information obtained from a navigation system is stored, and a user terminal linked to the portable information device and deploying the information on the terminal The portable information device stores local information on tourism and advertisement in a local area obtained from a navigation system in the storage medium as association data with position data, and the user terminal A service providing system comprising means for expanding data on a terminal and browsing the local information.

(Supplementary note 18) The service providing system according to supplementary note 17, wherein the means for browsing the local information can be used only when accessing the web.
(Supplementary note 19) A portable information device having a storage medium in which information obtained from a navigation system is stored, wherein the photographed photo data and position data obtained from the navigation system are used as associated data. And a means for transferring the associated data to a user terminal.

  (Supplementary note 20) A portable information device having a storage medium in which information obtained from a navigation system is stored, and local information relating to tourism and advertisement in the local area obtained from the navigation system is associated with position data. A portable information device comprising: means for storing data as data in the storage medium; and means for transferring the associated data to a user terminal.

  The present invention provides a method for acquiring information about the operating status of a mobile unit and information obtained from a navigation system, and provides a service for diagnosing the operating status of the mobile unit to the user, as well as information acquired by the method. It can be applied to a service providing system that provides a useful service among manufacturers' database construction and other alliances (partner companies). Further, the present invention can be applied not only to a personal moving body but also to a user who uses a moving body of a leasing company or a taxi company.

It is a figure which shows the conventional mobile information service system using a portable information device. It is a figure which shows the conventional vehicle information management system using a user terminal. 1 is a conceptual diagram of a configuration of a service providing system including mobile body diagnosis according to an embodiment of the present invention. It is a figure explaining the procedure content in the block A of FIG. 3 in more detail. It is the figure which put together the procedure in the series dealer shown by the block A of FIG. 3 in the flowchart. It is a figure explaining the main operation | movement of the system in the motor vehicle travel scene shown by the block B of FIG. It is the figure which summarized the system operation | movement in the motor vehicle travel scene shown by the block B of FIG. 3 in the flowchart. It is a figure which shows the operation condition from the user home PC shown by the block C of FIG. 3 to the diagnostic system of an automobile manufacturer. It is the figure which put together the diagnostic service request operation in the home PC shown in FIG. 8 in the flowchart. It is a figure which shows the structure of the diagnostic system of the automobile maker which concerns on embodiment of this invention. It is a block diagram which shows the process of the acquisition data between the mobile telephone in the driving | running | working of the motor vehicle which concerns on embodiment of this invention, car A / V (car navigation), and a motor vehicle. It is a flowchart explaining a recollection scene creation service as a service provision example other than the diagnostic service which concerns on embodiment of this invention. It is a figure which shows the 1st business model generate | occur | produced when the service provider which concerns on embodiment of this invention is automaker itself. It is a figure which shows the 2nd business model which provided the service provision support company which concerns on embodiment of this invention separately in order to include and further develop the 1st business model of FIG. It is a figure for demonstrating the 3rd business model which aimed at cooperation with the nonlife insurance company which concerns on embodiment of this invention. It is a figure which shows the 4th business model which provided the service provision support company which concerns on embodiment of this invention separately in order to include and further develop the 3rd business model of FIG. It is a functional block diagram which concerns on 1st Embodiment which implement | achieves emergency contact in the service provision system of this invention. It is a functional block diagram which concerns on 2nd Embodiment which implement | achieves emergency contact in the service provision system of this invention. It is a block diagram which shows the structure for functioning the hard disk which the navigation system of car A / V hold | maintains as a diagnostic data storage medium in the service provision system of this invention. It is a figure which shows the expansion structure of the hard disk shown in FIG.

Explanation of symbols

2 Car (mobile)
3 Mobile phones (portable information devices)
4 Car A / V navigation 5 Service providing system introduction terminal 6 In-vehicle sensor 7 User PC (terminal)
8 Automobile manufacturers (service providers)

Claims (36)

A mobile body that sequentially acquires information on the operation status from the in-vehicle sensor and information obtained from the navigation system as association information, a portable information device in which application software is introduced at the time of contract, and stores the information in a storage medium, and the portable information device A user terminal installed with various application software of a service provider that links the information and deploys the information on the terminal, and a service that receives and analyzes the information deployed on the user terminal and includes a diagnosis of the mobile object A service providing system comprising a service provider to be provided. The service provider is an application that allows a user who sells the mobile body to use a service including diagnosis of the mobile body on the user portable information device when a service provision contract is established with the user. The service providing system according to claim 1, further comprising an authority to install software. The service provider is an application that allows a user who sells the mobile body to use a service including diagnosis of the mobile body on the user portable information device when a service provision contract is established with the user. 2. The service providing system according to claim 1, wherein software is installed from a service providing system introduction terminal placed in the dealer and user identification information is given to the user from the service providing system introduction terminal. The service provider uses the ID and password in the user identification information to enable use of a service including diagnosis of the mobile object when a service provision contract is established with the user. 4. The service providing system according to claim 3, wherein installation of application software is permitted. The service providing system according to claim 4, wherein the application software installed in the user terminal is updated to the latest version via a web page of the service provider. Information relating to the operating status of the mobile object and information obtained from the navigation system are converted into an array corresponding to the application software by the application software and stored in the storage medium provided in the portable information device. The service providing system according to claim 1. Information related to the operating status of the application software and the mobile body and information obtained from the navigation system are stored in a specific partition area divided on the storage medium provided in the portable information device. The service providing system according to any one of claims 1 to 3, wherein 8. The service providing system according to claim 7, wherein the storage medium provided in the portable information device is a hard disk, and the partition is set on an outer periphery of the hard disk. 8. The service providing system according to claim 3, wherein the service providing system introduction terminal includes means for setting a partition in the storage medium provided in the portable information device. The service providing system according to claim 9, wherein the service providing system introduction terminal includes means for installing the application software in a set dedicated area of the partition. The service providing system introduction terminal has transmission / reception means for transmitting / receiving data to / from the portable information device. Before setting the partition and installing the application software, user data in the storage medium is temporarily transmitted via the transmission / reception means. Save the user data in the storage unit of the service providing system introduction terminal, and after the setting of the partition and installation of the application software, rearrange the user data in an area of the storage medium different from the partition through the transmission / reception means, 11. The service providing system according to claim 10, further comprising means for automatically erasing the user data once stored in the service providing system introduction terminal. The service provider is a manufacturer that manufactures the mobile body, and the manufacturer includes a diagnosis system that diagnoses the mobile body based on information about an operating status of the mobile body and information obtained from a navigation system, The service providing system according to claim 1, wherein the diagnostic system includes means for storing diagnostic result information in a database. 13. The service providing system according to claim 12, wherein the manufacturer statistically processes the diagnosis result data stored in the database and uses it for device development. When a service provider that provides a service including diagnosis of the mobile object and a non-life insurance company that provides vehicle insurance are in a business alliance, the service provider provides the non-life insurance company with both the diagnosis service and the vehicle insurance. Assigning a special access code that enables access to the customer management database of the service provider holding the diagnosis request results of the contracted users who have subscribed to the non-life insurance company, the non-life insurance company using the access code, the customer of the service provider The service providing system according to claim 1, wherein the management database is accessed. The non-life insurance company automatically accesses the customer management database of the service provider, refers to the diagnosis result of the contract user, and automatically returns the insurance premium to the contract user using the diagnosis result of the contract user as an index. 15. The service providing system according to claim 14, wherein the service providing system calculates and automatically transfers the refund amount to a predetermined account of the contract user when the contract with the contract user ends or when a new contract is made. 16. The service providing system according to claim 14, wherein the service providing body is a manufacturer that manufactures the mobile body. A service providing support company, the service providing support company develops a system for the manufacturer that manufactures the mobile object, and installs, maintains, and manages the system for the dealer, 16. The service providing system according to claim 1, 3 or 15, wherein the service is updated, and further, the contract user is processed for a request for and a complaint about the provided service. The portable information device stores photograph data taken by the portable information device and position data obtained from a navigation system in the storage medium as associated data, and the user terminal stores the associated data on the terminal The latest travel route, the past travel route, and the presence of the photo data taken during the travel are displayed with a photography mark on the travel route, and the user clicks the photography mark. The service providing system according to claim 1, further comprising means for enlarging and displaying the photograph data. The user terminal has means for accessing the web page of the service provider using the ID and password registered by the user at the time of contract, and downloading application software for enlarging and displaying the photography mark and the photography data. The service providing system according to claim 18. The service according to claim 19, wherein the application software holds a means for managing the application software so that it can be used only when accessing the web of the service provider by the ID and password. Offer system. The application software includes means for managing a process in which a user edits and processes photo data using the application software so that the process is not transmitted to the service provider via the web of the service provider. The service providing system according to claim 20. When the user requests the service provider to diagnose the moving body, the application software allows the data desired to be stored on the user terminal to be individually stored, and the transmission page for confirming the transmission data for the data requested for the diagnosis The service providing system according to claim 20 or 21, further comprising means for enabling transmission after confirming data after editing. The portable information device stores local information related to tourism and advertisement in a local area obtained from a navigation system together with the diagnostic data in the storage medium as association data with position data, and the user terminal The service providing system according to claim 1, further comprising means for developing the associated data on a terminal and browsing the local information. The application software that enables browsing of the local information holds means for managing so that it can be used only when accessing the web by the ID and password. Service provision system. Information relating to the operation status from the mobile body and information obtained from the navigation system are acquired as association information and stored in the storage medium of the user portable information device. The portable information device is linked to the user terminal and the information is placed on the user terminal. A service providing method, comprising: developing, transmitting the information to a service provider, and receiving a service including diagnosis of the mobile object. Information on the operating status of the mobile body obtained from the vehicle-mounted sensor and information obtained from the navigation system are stored in a storage medium in the user portable information device in accordance with a prescribed data format, and the stored information is applied to a user in which application software is installed. The information is transferred to the mobile information device to the terminal and deployed to the user terminal, and the information is transferred from the user terminal via the Internet on the web page of the service provider that provides the diagnostic service for the mobile body, and a diagnosis request is made. , Notifying the user terminal and related dealer of the diagnosis result of the moving body, searching the web page for an optimal dealer for inspection and repair from the user terminal, and requesting the searched dealer for inspection and repair; The user terminal is notified of the response of the requested inspection and repair to the user terminal. Service providing method. The user portable information device stores the photograph data taken by the portable information device and the position data obtained from the navigation system as associated data in the storage medium, and the user terminal stores the associated data on the terminal. Expanded, the latest travel route, the past travel route, and the presence of the photograph data taken during the travel are displayed with a photography mark on the travel route, and the user clicks the photography mark to 27. The service providing method according to claim 25 or 26, wherein the photograph data is enlarged and displayed. 28. The application software for enlarging and displaying the photo shooting mark and the photo data is downloaded by accessing a web page of the service provider by an ID and a password registered at the time of contract by a user. Service provision method. 28. The service providing method according to claim 27, wherein the application software can be used only when accessing the web of the service provider by the ID and password. The portable information device stores local information related to tourism and advertisement in a local area obtained from a navigation system as data associated with position data together with information related to the operation status of the mobile object in the storage medium. 27. The service providing method according to claim 25 or 26, wherein the association data is expanded on the user terminal and the local information is browsed. 31. The service providing method according to claim 30, wherein the user accesses the web page of the service provider by an ID and password registered at the time of contract and downloads application software for browsing the local information. The service providing method according to claim 30, wherein the application software can be used only when accessing the web by the ID and password. A storage medium is held, information on the operating status from the mobile body and information obtained from the navigation system are acquired as association information and stored in the storage medium, and the information stored in the storage medium is wired or wirelessly transmitted to the user terminal A portable information device configured to be transferred and deployed on a user terminal. 34. The portable information device according to claim 33, wherein the storage medium is a hard disk, and a partition that partitions an application software area including an OS and a data area other than the hard disk is set in an outer peripheral portion of the hard disk. 35. The portable information device according to claim 34, further comprising a semiconductor memory. 36. In addition to information about operating status from a moving body and information obtained from a navigation system, photo data from a built-in camera is converted into the application software and stored in the storage medium. Mobile information devices.

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