JP4556086B2 - On-vehicle remote failure diagnosis device, on-vehicle remote failure diagnosis program, vehicle remote failure diagnosis method, vehicle failure diagnosis device, and vehicle failure diagnosis program - Google Patents

Description

[0001]
BACKGROUND OF THE INVENTION
The present invention relates to a vehicle-mounted remote failure diagnosis device and the like, and in particular, a vehicle-mounted remote failure diagnosis device, a vehicle-mounted remote failure diagnosis program, and a vehicle that perform vehicle failure diagnosis and the like from a remote location away from the vehicle. The present invention relates to a remote failure diagnosis method, a vehicle failure diagnosis apparatus, a vehicle failure diagnosis program, and the like.
[0002]
[Prior art]
Conventionally, various techniques for diagnosing a vehicle failure are known. For example, Japanese Patent Laid-Open No. 10-10013 discloses a failure diagnosis device that performs vehicle failure diagnosis using a select monitor (failure diagnosis device) disposed in a dealer service factory or the like. That is, in this publication, first, an electronic control device for storing vehicle data such as on-vehicle sensor / switch data and actuator data is mounted on the vehicle, while a dealer's service factory or the like selects it. A monitor (fault diagnosis device) is arranged. This select monitor reads the internal data as these various vehicle data from the in-vehicle electronic control device, and also has its own measurement function, and reads out the self-measured vehicle data and the in-vehicle electronic control device. By displaying the internal data at the same time, it is possible to easily compare the corresponding data. In this way, the failure diagnosis apparatus described in this publication makes it possible to easily determine the validity of data read from an in-vehicle electronic control apparatus, and to improve diagnosis efficiency.
[0003]
Next, in Japanese Patent Laid-Open No. 11-51817, vehicle self-diagnosis information is stored in an ignition key, and a failure location, a failure state, and the like are analyzed in detail from the diagnostic information read out from the ignition key. A failure detection device is disclosed. More specifically, in this publication, when the ignition key is taken out from the cylinder lock, the transmitter of the vehicle outputs self-diagnosis information, and the receiver of the ignition key receives this information, Vehicle self-diagnosis information is stored in the memory of the ignition key. From the ignition key that stores this self-diagnosis information, the diagnostic information is read using a key information reader and input to a personal computer. The personal computer detects the fault location and failure state in detail. . According to this publication, the ignition key is the only part that can be removed from the vehicle and carried, so the dealer with this key reads out the self-diagnosis information from the key and detects the failure location, failure state, etc. Therefore, there is an effect that it is possible to immediately indicate the cost necessary for repairing and replacing parts, the delivery date of the vehicle, and the like.
[0004]
Furthermore, in Japanese Patent Laid-Open No. 11-223578, failure diagnosis information based on abnormality due to vehicle self-diagnosis is wirelessly transmitted from the vehicle to the base station side, and then the vehicle abnormality corresponding to the failure diagnosis information is resolved. A vehicle diagnostic system is disclosed in which, when (repaired), the abnormality elimination information (repaired code) is transmitted wirelessly from the vehicle to the base station. According to this publication, when the base station receives the vehicle fault diagnosis information and the corresponding repaired code is received, the base station omits a request regarding the vehicle inspection, repair, and maintenance from the user. It is possible to eliminate wasteful processing between the vehicle and the base station.
[0005]
[Problems to be solved by the invention]
However, in each of the above-described prior arts, the vehicle itself has a failure diagnosis function, and the failure diagnosis information obtained by this self-failure diagnosis function is used as a means, for example, a failure diagnosis device (select monitor), an ignition key, etc. In addition, the outside including the dealer is communicated via wireless transmission to the base station.
[0006]
On the other hand, the present inventors have found a new problem that the necessity of remote failure diagnosis using a network such as the Internet will increase in the future with the spread of the Internet. Among the above-described conventional techniques, the one described in the third publication is such that the vehicle failure diagnosis information is transmitted to the base station by radio, but the base station is based on this failure diagnosis information, This is just a request to the vehicle side (user side) regarding vehicle inspection / repair / maintenance corresponding to the failure diagnosis information, and it is difficult to say that it is a remote failure diagnosis.
Therefore, at present, there are no specific proposals for remote failure diagnosis of vehicles.
[0007]
As described above, the present invention has been made in order to achieve the new problem of making a specific proposal for remote failure diagnosis of a vehicle, without going to a dealer and / or a service factory (repair factory). In-vehicle remote failure diagnosis device, in-vehicle remote failure diagnosis program, vehicle remote failure diagnosis method, vehicle failure diagnosis device, vehicle failure diagnosis program, etc. that can easily perform vehicle failure and inspection The purpose is to provide.
The present invention also provides an in-vehicle remote fault diagnosis device, an in-vehicle remote fault diagnosis program, and a vehicle remote fault that can reliably perform vehicle faults and inspections using the latest fault database for each vehicle type. It is an object of the present invention to provide a diagnosis method, a vehicle failure diagnosis apparatus, a vehicle failure diagnosis program, and the like.
Furthermore, the present invention provides a vehicle-mounted remote failure diagnosis device, a vehicle-mounted remote failure diagnosis program, a vehicle remote failure diagnosis method, and a vehicle failure diagnosis device that allow a user to easily recognize the replacement time of consumable parts. It is an object to provide a vehicle failure diagnosis program and the like.
[0008]
In order to achieve the above object, a first invention of the present invention is an in-vehicle remote fault diagnosis apparatus that receives fault diagnosis information from an external server and remotely diagnoses a vehicle, and is requested by a user. A diagnostic guide program receiving means for receiving a diagnostic guide program for providing guidance when the user performs a vehicle inspection work from an external server, and a storage means for temporarily storing the received diagnostic guide program. And display guidance from this diagnostic guide program And detachable from the vehicle Display means, and a diagnostic guide program About inspection work in a specific inspection method selected by the user from a plurality of inspection method menus displayed on the display means, Using an image of a vehicle of the same model as the vehicle on which the user performs the inspection work, Image and sound guide the user through the inspection procedure It is characterized by guidance.
[0009]
In the first invention of the present invention, preferably, when the inspection work is an oil deterioration inspection, an oil sample is displayed on the display means by the diagnostic guide program, and the user can select a sample close to the actual oil color. When instructed, it is designed to provide guidance on when to change oil.
[0010]
A second invention of the present invention is an in-vehicle remote fault diagnosis program for receiving fault diagnosis information from an external server and remotely diagnosing the vehicle. When a user requests, the user can Receives a diagnostic guide program from an external server for guidance when performing inspection work, The received diagnostic guide program is temporarily stored, and the guidance by the diagnostic guide program is displayed on a display means provided detachably from the vehicle. This diagnostic guide program However, for the inspection work in a specific inspection method selected from the menu of a plurality of inspection methods displayed on the display means by the user, Using an image of a vehicle of the same model as the vehicle on which the user performs the inspection work, Guidance of inspection work procedures to users with images and sound Control the in-vehicle computer.
[0011]
In the second invention of the present invention, preferably, when the inspection work is an oil deterioration inspection, an oil sample is displayed on the display means by the diagnostic guide program, and the user can select a sample close to the actual oil color. When instructed, the in-vehicle computer is controlled so as to provide guidance for oil replacement timing.
[0012]
According to a third aspect of the present invention, there is provided a remote failure diagnosis method for a vehicle in which failure diagnosis information is received from an external server and the vehicle is remotely diagnosed. A diagnostic guide program receiving step for receiving a diagnostic guide program for performing guidance when performing work from an external server, a storage step for temporarily storing the received diagnostic guide program, and guidance by the diagnostic guide program Provided detachable from the vehicle Displaying on the display means, the diagnostic guide program, About inspection work in a specific inspection method selected by the user from a plurality of inspection method menus displayed on the display means, Using an image of a vehicle of the same model as the vehicle on which the user performs the inspection work, Image and sound guide the user through the inspection procedure It is characterized by guidance.
[0015]
DETAILED DESCRIPTION OF THE INVENTION
Embodiments of the present invention will be described below with reference to the accompanying drawings.
FIG. 1 is a basic configuration diagram showing an embodiment of a vehicle remote fault diagnosis system according to the present invention.
As shown in FIG. 1, reference numeral 1 denotes a vehicle remote fault diagnosis system 1, which includes an information center 2, and various information computers 2 are connected to the information center 2 via a network 4. And various databases are connected and can communicate with each other. The information center 2 includes a remote failure diagnosis server 6.
[0016]
Computers such as a manufacturer 8, a dealer 10, a service factory 12, and a parts factory 14 are connected to the information center 2 (remote failure server 6) via a network 4.
Various databases connected to the information center 2 (remote failure server 6) via the network 4 include a database 16 for storing map information and the like, a database 18 for storing various contents, a database 20 for storing user information, There are a database 22 for storing vehicle malfunction / fault codes and failure response information, a database 24 for storing repair / inspection manuals, a database 26 for storing diagnostic programs, and the like. Provided to and utilized by the server 6).
[0017]
Further, the information center 2 is connected to various external facilities and specific vehicles or user computers via the Internet 28. These connected facilities are a service factory 30, a road service 32, a police station / fire station 34, and a vehicle 36 of a user who has made a contract, which will be described later, and a home PC or mobile computer used by the user. A computer (user) 38 is also connected. The vehicle 36 includes an in-vehicle computer 40 which will be described later. The in-vehicle computer 40 transmits various types of information to the information center 2 via the Internet 28 and transmits various types of information from the information center 2. It has become.
In this embodiment, the Internet 28 is used. However, the present invention is not limited to this, and other networks or other communication means may be used.
[0018]
Here, the contents of the various databases described above will be described. The database 16 storing map information and the like stores map information, information other than map information (advertisement information and the like), and home page information of each object. This map information includes “map data” and “road information” such as intersections displayed superimposed on this map data, one-way display, traffic regulation information such as right and left turn prohibition, Advertisement information, which is information other than map information described later, is included. The database 18 for storing various contents includes information related to “music”, “karaoke”, “VIDEO”, “videophone”, “personal schedule management”, “Internet & e-mail”, etc., which will be described later. .
[0019]
Further, the database 20 for storing user information includes “customer data”, “vehicle data”, “repair / inspection history data”, “travel”, including license issuance time (update time) and contract insurance company for each user. Data such as “management data” is stored, and personal data of a user who is a customer and data unique to a vehicle owned by the user are stored. When this user makes a contract (see FIG. 3), which will be described later, this data is also effectively used in remote failure diagnosis. This user information is updated (upgraded) to the latest information every predetermined period.
[0020]
The database 22 for storing vehicle defects and the like stores data such as “customer dissatisfaction” and “defect” for each vehicle type, and data specific to the vehicle type is stored and accumulated for each vehicle type. This vehicle type information is also updated (upgraded) to the latest information every predetermined period. Therefore, the database 22 makes it possible to statistically and accurately grasp parts and the like that are likely to fail in a specific vehicle type.
The database 24 storing the repair / inspection manual stores a service manual regarding engine oil check and chain mounting method, which will be described later.
[0021]
The database 26 stores a “first diagnosis program”, a “second diagnosis program”, a “failure location specifying program”, etc., which are diagnosis programs described later. These diagnostic programs are also updated (upgraded) every predetermined period based on the vehicle type data stored in the database 22. The contents of these diagnostic programs will be described in detail later.
[0022]
Next, the in-vehicle computer 40 mounted on the vehicle will be described with reference to FIG. The in-vehicle computer 40 includes a central control unit 41, and an operation system 42 that outputs an output signal to the central control unit 41 is connected to the central control unit 41, and various switches 44 and voices are connected to the operation system 42. A dialogue switch 45 (microphone, speaker) is provided. The various switches 44 are configured to output a switch signal or the like based on an occupant's operation to the central control unit 41. The voice interaction switch 45 exchanges signals with the centralized control unit 41 via the interface 46, thereby enabling communication with the outside through a communication terminal 47 such as a telephone terminal or a wireless terminal.
[0023]
As an element to which an output signal is input from the centralized control unit 41, an auxiliary machine 49 and a vehicle motion system 50 are provided. As auxiliary equipment 49, a power window, a door lock, a fuel gauge, a wiper, a fog lamp, an air conditioner, and the like are provided, and an output signal is input to these auxiliary equipment 49 using a multiple communication system (TWS). . On the other hand, from the auxiliary machinery 49, a status signal, a gasoline remaining amount signal, and the like are input to the central control unit 41.
[0024]
The vehicle motion system 50 is provided with various systems such as ABS, 4WS, ICC (auto cruise), 4WD, EGI (electronic fuel control), EAT (electronic transmission), etc., so that vehicle motion integrated control can be performed. In these elements, output signals (road shape, road surface μ, inter-vehicle distance, load distribution, driving intention, etc.) from the centralized control unit 41 are appropriately input. On the other hand, from the vehicle motion system 50, various signals of motion state monitor, system warning, and air pressure (from ABS) are input to the centralized control unit 41.
[0025]
A high-functional navigation system 43 is provided as an element for inputting / outputting signals to / from the central control unit 41. The high-performance navigation system 43 includes a navigation control means NAVI, a road traffic information communication system VICS, a DVD-ROM 48 (which may be another storage medium such as a CD-ROM) that stores map information and the like, and a communication terminal. 47, a storage device (HDD or the like) 53 for temporarily storing various information such as a diagnostic program, which will be described later, is provided from the outside including the information center 2 described above, and traffic information from the VICS, A map information from the DVD-ROM 48 and a diagnostic program from the storage device 53 are input to the centralized control unit 41 via the NAVI. Further, an output signal from the centralized control unit 41 is input to the high-functional navigation system 43, and based on the output signal, traveling state information of the vehicle motion system 50 and the like are recorded in the storage device 53.
[0026]
A display system 51 is provided as an element to which an output signal from the central control unit 41 is input. The display system 51 is provided with a multi-display (hereinafter referred to as a display) 52 and the like, and the display 52 is disposed in the vicinity of the driver's seat (easily visible) of the vehicle.
The display 52 can be attached to and detached from the vehicle. When the display 52 is detached, necessary information can be transmitted to and received from the centralized control unit 41 via radio. Further, the display 52 is equipped with a speaker so that voice guidance in a “diagnosis guide” to be described later can be performed. The display 52 receives an output signal from the central control unit 41 and displays abnormality information such as the auxiliary machinery 49 and the vehicle motion system 50, current state (raw data) or traveling state information, navigation display, and the like. It has become so. Further, the display 52 displays information related to various types of failure diagnosis when performing failure diagnosis described later.
[0027]
Although not shown, the high-function navigation system 43 includes a GPS receiver, a vehicle speed sensor, and a gyro sensor for detecting the current position of the vehicle. The GPS receiver receives radio waves from the satellite to detect the current position, the vehicle speed sensor detects the speed of the vehicle to determine the moving distance, the gyro sensor detects the moving direction of the vehicle, and the detection of each of these sensors The current position of the vehicle is accurately detected by the value.
[0028]
In order for the in-vehicle computer 40 to receive various information from the information center 2, it is necessary to make a paid contract with the information center in advance. In principle, the contract with the information center is made in writing when a vehicle is purchased by a dealer. However, the present invention is not limited to this, and at the time of vehicle purchase, a contract may be made with the information center 2 via the Internet 28 by the in-vehicle computer 40 itself. You may make it contract via.
[0029]
FIG. 3 shows an example of a contract document when this contract is made. The contents of the contract document will be described below with reference to FIG. This contract is roughly classified into (1) a navigation contract (NAVI contract) and various individual contracts (2) to (9).
First, a navigation contract (NAVI contract) will be described. This navigation contract includes distribution of “map information” to the high-function navigation system 43 that is a basic contract and distribution of “advertisement information” that is an option.
The basic contract includes an initial device purchase cost of 15000 yen and a monthly fee of 5000 yen that varies depending on the option selection described later.
[0030]
Next, when an option contract is made, various information described below can be selected, and the monthly amount of 5000 yen varies. In other words, “advertising information distribution permission” contract, “restaurant advertising distribution contract”, “card dealer advertising distribution contract”, “department store advertising distribution contract”, “sport store advertising distribution contract”, “home appliance & PC shop advertising distribution contract” ”,“ Leisure facility distribution contract ”and“ Accommodation facility distribution contract ”, for example, if you sign a“ restaurant advertisement distribution contract ”, the monthly contract of 5000 yen will be reduced by 500 yen Is done. When other items are contracted, the amount is similarly reduced by the amount shown in FIG.
[0031]
Next, when these optional contracts are made, if the full-time distribution is used, the monthly amount of the basic contract with the reduction due to the option will remain the same, but it will be distributed only on “Saturday / Sunday / Holidays”. If a contract is made, the basic contract monthly fee is increased by 35%. Similarly, when the time zone is specified (10:00 to 17:00), it is similarly increased by 10%.
In addition, regarding the advertisement information distribution method, when “icon & message display” is performed, the monthly amount of the basic contract with the option reduction is kept unchanged, and when “superimpose display when approaching” is performed If the monthly amount of the contract is reduced by 5% and “display advertisement at navigation device activation” is performed, the monthly amount is similarly decreased by 5%. If “display & voice display” is performed, the monthly amount of the basic contract is 10%. Percent reduced.
[0032]
Further, when making an advertising information distribution contract, if the contract is made to use a navigation device for 10 hours or more per week, the above-mentioned monthly fee of 5000 yen is greatly reduced to 2500 yen, which is a half price. As a result, the contractor (driver) actively views the advertisement information. However, if the navigation device is not used for more than 10 hours per week, the amount equivalent to the time less than 10 hours is used as the penalty (100 yen / 1 hour) for this reduced monthly amount (2,500 yen). Is imposed with an increase.
By performing the navigation contract in this way, the cost of the high-performance navigation system 43 (the above-mentioned 15000 yen) can be reduced to a considerably low amount, and the information center 2 has a contract fee corresponding to the number of contracts every month. Because it comes in, it is possible to secure operating funds for the information center.
[0033]
Further, regarding the distribution of advertisement information, each contractor (user) can select the type of advertisement to be distributed according to his / her preference and necessity, so that unnecessary advertisement display is not performed. . Furthermore, since only necessary advertisements are distributed, the driver can effectively use this advertisement information and can reduce the monthly amount of the navigation contract. In this regard, when each contractor selects an option, the information center 2 reduces the contract fee with each contractor (user). Because the fee can be collected, the total amount will be increased, and from this point, it is possible to effectively secure working capital.
[0034]
In addition, the monthly fee is increased depending on the delivery reception time, but for the contractor (user), the mobile navigation device 4 that matches his / her lifestyle can be used even with a slight increase, For the information center 2, when distributing full-time, the advertising fee from the advertisement requester is increased accordingly, and when distributing only on limited days and times, the advertising fee will be reduced. Since the monthly income of each contractor is increased, a favorable amount of income can be secured as a total.
[0035]
Furthermore, when making an advertising information distribution contract, if the navigation device is used for a predetermined time (10 hours or more per week), the monthly amount has been greatly reduced, so the driver will actively view the advertising information. Become. Further, when the navigation device is not used for a predetermined time (10 hours) per week, a penalty is imposed on each contractor, which increases the monthly amount paid by the contractor and the advertisement requester. On the other hand, it is possible to request a relatively high advertising fee based on the premise that a predetermined time (10 hours) or more per week is used.
[0036]
Next, (1) Contract contents other than the navigation contract (NAVI contract) will be described. “Music distribution contract”, “Karaoke distribution contract”, “VIDEO distribution contract”, “Delebi telephone distribution contract”, “Personal schedule management contract”, “Internet & e-mail contract”, “Vehicle online diagnostic contract”, and “ There is a “periodic inspection / consumable parts notification contract”, which can be appropriately contracted according to each person's preference and necessity. In this case, an individual monthly contract fee is charged in addition to the above-mentioned navigation contract monthly fee of 5000 yen (varies depending on the option contract).
[0037]
Here, the “vehicle online diagnosis contract” is a low monthly fee of ¥ 100 (or may be free), and the “periodic inspection / consumable parts notification contract” is free. For this reason, it can be expected that many users become contractors for these two contract items.
In addition, each content related to the contract contents is stored in the database 18 storing the various contents described above. Further, the contents (data and program) related to the “vehicle online diagnosis contract” and the “periodic inspection / consumable parts notification contract” are stored in the databases 20, 22, 24, and 26 described above.
Each contractor (user) is accompanied by payment of a contract fee, but can enjoy various contents according to his / her preference and necessity. Further, the information center 2 can further secure operating funds more effectively because these contract fees become income.
[0038]
Next, the contents of the service (hereinafter referred to as “service contract”) for the contractor (user) who has contracted the “vehicle on-line diagnostic contract” and / or the “periodic inspection / consumable parts notification contract” among the contracts. The "remote failure diagnosis service") will be described in detail below.
[0039]
First, the outline of the remote fault diagnosis service will be described with reference to FIG. In the remote failure diagnosis service, first, various information including information for performing remote failure diagnosis is transmitted from the information center 2 to the in-vehicle computer 40 of the user's vehicle 36 via the Internet 28. Various information including information for performing remote fault diagnosis is transmitted from the computer 40 to the information center 2. Depending on the type of information, the information center 2 transmits necessary information not to the in-vehicle computer 40 of the vehicle 36 but to a computer 38 such as a contractor's user's home, and the computer 38 also provides necessary information. May be received.
[0040]
Information sent from the information center 2 to the vehicle 36 includes “e-mail communication at the time of vehicle inspection / periodic inspection”, “notification of license renewal time”, “failure analysis and inspection (use of“ diagnostic program ”described later)” , "Provide service manual", "Online help for failure check method (see" Fault location identification program "below)," Link with road service "," Parts order / Service factory reservation "," Service factory “Introduction”, “Estimation of repair costs”, “Insurance brokerage”, etc.
On the other hand, information transmitted from the vehicle 36 side to the information center 2 includes “failure code”, “failure diagnosis request”, “failure inspection online help”, “part order”, “service reservation”, “repair cost estimate request”. Or the like.
[0041]
Next, the service contents from the information center for the user who has made the “periodic inspection / consumable parts notification contract” will be described with reference to FIG.
Since the information of the user who made the contract is stored in the user information database 20 described above, based on the stored contract user information, from the information center 2, the user's computer 38 or the in-vehicle computer of the vehicle 36. On the other hand, various kinds of information are periodically notified in an electronic mail format.
First, regarding the notification of periodic inspection, for example, when it is time to inspect the vehicle owned by the user, the information center 2 notifies the user of the time of vehicle inspection. FIG. 5 shows an example of “Guide for vehicle inspection” received by the user and displayed on the display 52 of the in-vehicle computer 40, for example. Other periodic inspections other than the vehicle inspection are also notified to the user in the same format.
[0042]
In the case of a consumable part notification, first, the user information database 20 stores the result of the periodic inspection performed by the user, the time, the distance traveled by the vehicle, and the like, so these data are utilized. . Specifically, the replacement timing of various oils, tires, and the like is determined based on the timing of periodic inspections and travel distances that have been made in the past, and at that time, the information center 2 sends the user's computer 38 or vehicle 36. The in-vehicle computer is notified of the consumable parts by an e-mail format.
As described above, the periodic inspection and the consumable parts notification are performed based on the user information stored in the database 20, so that the contents thereof can be notified to the user accurately and in a timely manner.
[0043]
Next, the service content by the information center 2 (failure diagnosis server 6) for the user who has made the “vehicle online diagnosis contract” will be specifically described.
FIG. 6 is an initial screen displayed on the display 52 by operating the in-vehicle computer 40 when the user who has made the “vehicle online diagnosis contract” performs remote failure diagnosis or the like.
On this initial screen, menus necessary for remote fault diagnosis and the like are displayed. This menu is divided into “contact / reservation / purchase” and “ON LINE diagnosis”.
First, “Contact / Reservation / Purchase” includes “MAY DAY”, “Customer Service”, “Road Service”, “Sales Company (Dealer)”, “Maintenance Reservation” and “Parts Purchase” menus. ing.
[0044]
“MAY DAY” is selected when the user's vehicle has an accident, and is used to contact the police / fire department 34 via the Internet 28 via a GPS and Mayday dedicated server (not shown). Some recent vehicles automatically select “MAY DAY” when an air bag is activated, and are notified of an accident. The “Customer Consultation Office” is for communicating requests to manufacturers, etc., “Road Service” is for contacting the road service when necessary, and “Sales Company (Dealer)” The “maintenance reservation” and “part purchase” are for contacting the dealer or service factory about the maintenance (or periodic inspection) reservation or parts purchase.
[0045]
Next, “ON LINE diagnosis” includes menus of “failure lamp lighting”, “something changed”, “car health diagnosis”, “diagnosis guide”, and “service manual”. Here, if you select the menu of “Fault lamp lighting” and “Something strange”, the additional fee is unnecessary, but select the menus of “car health checkup”, “diagnosis guide”, “service manual” In some cases, there is a charge of 100 yen once.
“Fault lamp lighting” is selected when some device of the vehicle is actually broken. In this case, remote failure diagnosis (see FIG. 7) using a “first diagnosis program” described later is performed.
[0046]
“Something strange” includes when the user feels that something unusual (odour, noise, etc.) has occurred in the vehicle (both when the fault actually occurs and when it does not occur) Selected). In this case, remote failure diagnosis (see FIGS. 9 to 13) using a “failure location specifying program” described later is performed.
If you select “Car health checkup”, you can check the vehicle online without having to visit a service factory. In this case, as described above, since the in-vehicle computer 40 has already collected data related to the vehicle accessories 49 and the vehicle motion system 50, by transmitting these data to the information center 2, The failure diagnosis server 6 of the information center 2 can use these data and perform a detailed vehicle inspection using a “second diagnosis program” described later. There is an advantage that the vehicle can be inspected easily and in detail before leaving for a long distance.
[0047]
The “diagnosis guide” is selected when inspecting a diagnostic item (inspection item) that can be inspected only through the user's work, such as inspection of engine oil. In this case, the work performed by the user himself / herself is displayed on the display 52 of the in-vehicle computer 40. The user removes the display 52 from the vehicle body side as necessary, and the work is performed according to this display. The information is sent to the failure diagnosis server 6 of the information center 2 for diagnosis.
When “service manual” is selected, a service manual showing wiring and the like is displayed on the display 52 of the in-vehicle computer 40.
[0048]
Next, the contents of the remote fault diagnosis using the diagnostic program will be described.
First, a diagnostic program used for remote fault diagnosis includes a “first diagnostic program” (see FIG. 7) for performing failure analysis when a failure occurs, and a “second diagnostic program” for performing periodic inspection (FIG. 8). And a “failure location specifying program” (see FIGS. 9 to 13) for performing failure analysis when the user feels a failure, and the characteristics of these diagnostic programs will be described comprehensively below.
[0049]
These diagnostic pro-programs do not simply detect the failure of a specific device in the vehicle, but have a relatively large capacity that allows detailed failure analysis and inspection of how a specific device has failed It is a program. Therefore, these diagnostic programs are transmitted from the failure diagnosis server 6 of the information center 2 to the vehicle 36 via the Internet 28 only when necessary, and the vehicle is temporarily stored in the storage device 53 of the in-vehicle computer 40. To memorize. For this reason, the vehicle side need not always store a large-capacity diagnostic program, and the memory capacity of the storage device 53 can be reduced.
[0050]
These diagnostic programs, that is, the “first diagnostic program”, “second diagnostic program”, and “failure location specifying program” are temporarily stored in the storage device 53 of the in-vehicle computer 40 as described above. There is, but is not limited to this. That is, the basic function portion of these diagnostic programs is stored in advance in the storage device 53 of the in-vehicle computer 40, and when necessary, only those difference programs are transferred from the failure diagnosis server 6 of the information center 2. The difference program may be temporarily or continuously stored in the storage device 53 of the in-vehicle computer 40 on the vehicle side by transmitting to the vehicle 36 via the Internet 28. Here, the difference program is updated (upgraded) based on data such as defects accumulated in the vehicle type.
Each of the above-described diagnostic programs transmitted from the failure diagnosis server 6 of the information center 2 to the vehicle side via the Internet 28 is continuously stored in the storage device 53 of the vehicle-mounted computer 40 on the vehicle side. It may be stored.
[0051]
In addition, as described above, these diagnostic programs are updated (upgraded) at predetermined intervals by data such as malfunctions that have occurred in the past for each vehicle accumulated in the database 22 (see FIG. 1). It has become. Therefore, it is possible to easily and accurately detect a failure that matches the failure tendency specific to the vehicle type.
These diagnostic programs have a built-in function for bringing the vehicle into an inspectable state in order to perform vehicle failure analysis and inspection. For example, the engine can be started to detect a malfunction of the rotation speed sensor, the vehicle can be driven to detect a malfunction of the vehicle speed sensor, and the air conditioner can be turned on / off to detect a malfunction of the air conditioner. It has become. These operations are performed automatically or by user operations.
[0052]
In addition, when performing failure diagnosis using these diagnosis programs, it may be performed on all the devices of the vehicle, but if necessary, the user can perform failure diagnosis only on specific devices. The target of failure diagnosis can be selected by the instruction.
Data obtained by executing these diagnostic programs is collected on the vehicle side and returned to the failure diagnosis server 6. The failure diagnosis server 6 executes failure analysis and inspection based on these collected data.
Furthermore, these failure analysis results and inspection results are stored in the above-described databases 20 and 22 (see FIG. 1) for each vehicle type, and are used for future failure diagnosis.
[0053]
Next, the contents of the remote fault diagnosis using the “first diagnostic program” that performs fault analysis when a fault occurs will be described with reference to FIG. In FIG. 7, “S” indicates each step. S1, 2, 7, 8, 11, 12, and 16 are executed on the vehicle side, and the other steps are executed on the failure diagnosis server 6 side of the information center 2.
First, in S1, a failure display instruction is given on the vehicle side. This is a case where “failure lamp lighting” is selected in FIG. 6, and clearly a case where a failure has occurred in some device of the vehicle. Next, in S2, the “failure code” is transmitted from the vehicle side to the server side. This “fault code” is set in advance corresponding to various faults, and the central control unit 41 of the above-described in-vehicle computer 40 is based on abnormality information from the auxiliary machinery 49, the vehicle motion system 50, and the like. This is a code that identifies the location of failure. The transmission of the “failure code” may be automatically transmitted, or the user may transmit it based on his / her own judgment.
[0054]
The server side receives this “failure code” at S3, and then identifies this “failure code” from the data stored in the database 22 (see FIG. 1) at S4. It is determined whether detailed inspection is necessary. If the detailed inspection is unnecessary and the failure content is found from the “failure code”, the process proceeds directly to S10 without passing through S6 to 9, that is, without transmitting the “first diagnosis program” to the vehicle side.
[0055]
When the detailed inspection is necessary, the process proceeds to S6, and the server transmits the first diagnostic program to the vehicle side. This first diagnostic program is a program for performing failure analysis having the above-described characteristics.
Next, in S7, the vehicle side temporarily stores the received first diagnosis program in the storage device 53, and the in-vehicle computer 40 causes the in-vehicle computer 40 to specify the failure location specified by the failure code by the first diagnosis program. Based on the detailed inspection. Thereafter, in S8, the inspection result is transmitted to the server side.
[0056]
Here, the relationship between the above-mentioned “failure code” and “first diagnostic program” will be described with a specific example. For example, when the “failure code” is “vehicle speed error”, is this “vehicle speed error” caused by a vehicle speed sensor failure, a CPU failure, or a cable line failure? , Which is the cause is unknown. In order to detect the cause of this “vehicle speed error”, the “first diagnosis program” inspects the vehicle speed sensor itself, or makes the CPU communicate with each other to inspect for the presence of a failure of the CPU. The cause of the “vehicle speed error” is detected by detecting the failure of the cable line by confirming that it is input to the CPU.
Further, the first diagnosis program may be a diagnosis program that can handle all of such “failure codes”, or a diagnosis only for performing an inspection corresponding to a specific “failure code” transmitted from the vehicle side. It may be a program.
[0057]
Next, in S9, the server side analyzes the inspection data from the accumulated data of the vehicle type stored in the database 22 (see FIG. 1) and detects the failure content. Next, in S10, the inspection result (failure content) is transmitted to the vehicle side. Even when it is determined in S5 that the detailed inspection is unnecessary, in S10, the inspection result (failure content) obtained in S4 is transmitted to the vehicle side.
The vehicle side receives the inspection result (failure content) in S11, and performs “reservation reservation” and / or “parts order” to the server side in S12.
The server side receives these “repair reservations” and / or “parts order” in S13, and then, in S14, the dealer 10 and / or the service factory 12 and / or the parts factory 14 via the network 4. Then, “reservation reservation” and / or “parts order” are performed, and in S15, the completion of “repair reservation” and / or “parts order” is notified to the vehicle side.
[0058]
Further, in S16, the vehicle side receives notification of completion of “repair reservation” and / or “parts order” from the server side, and ends the failure diagnosis using the first diagnosis program.
Even after the remote failure diagnosis is completed, the failure diagnosis data is accumulated in the databases 20 and 22 of FIG. 1 and is used for the failure diagnosis thereafter.
[0059]
In the example of FIG. 7 described above, the “failure code” is transmitted from the vehicle side to the failure diagnosis server 6, but the present embodiment is not limited to this. That is, instead of the “fault code”, the “vehicle data” input from the vehicle auxiliary equipment 49 and the vehicle motion system 50 to the centralized control unit 41 of the in-vehicle computer 40 is sent from the vehicle side to the fault diagnosis server. 6 may be transmitted. In this case, similarly to the example shown in FIG. 7, if the failure contents are found only from these “vehicle data”, the failure diagnosis server 6 does not transmit the first diagnosis program to the vehicle, S10. Then, the same steps are executed. Further, if the failure contents cannot be determined only by “vehicle data”, the first diagnosis program may be transmitted to the vehicle in S6, and thereafter the same process may be executed.
[0060]
Next, the contents of the remote failure diagnosis using the “second diagnosis program” for performing periodic inspections and the like will be described with reference to FIG. In FIG. 8, “T” indicates each step. S1, 4, 5, 8, 9, and 13 are executed on the vehicle side, and the other steps are executed on the failure diagnosis server 6 side of the information center 2.
First, at T1, an inspection date and inspection items are registered on the vehicle side. This includes cases where the vehicle is regularly inspected and when the “car health check” (see FIG. 6) is selected, inspecting whether the vehicle has failed and detecting the failure. If so, the detailed inspection is performed.
[0061]
Next, the server side determines whether or not it is “inspection date” at T2, and if it is the inspection date, the server side proceeds to T3 and transmits the second diagnosis program to the vehicle side. The second diagnostic program is also transmitted when “car health diagnosis” (see FIG. 6) is selected.
This second program is a program capable of performing failure analysis having the above-described characteristics. The second diagnostic program has a function for executing a detailed inspection in the same manner as the first diagnostic program. In addition, the second diagnostic program includes “travel distance”, “oil amount”, “oil deterioration”, “brake” It has a function that can collect data such as “pad amount”, “tire pressure”, and “air conditioner refrigerant amount”.
Next, at T4, the vehicle side temporarily stores the received second diagnostic program in the storage device 53, and the in-vehicle computer 40 performs a detailed inspection by the second diagnostic program. Thereafter, at T5, the inspection result is transmitted to the server side.
[0062]
Next, at T6, the server side analyzes the inspection data from the accumulated data of the vehicle type stored in the database 22 (see FIG. 1) and detects the failure content. Next, at T7, the inspection result (failure content) is transmitted to the vehicle side.
The vehicle side receives the inspection result at T8 and performs "reservation reservation" and / or "parts order" to the server side at T9.
The server side receives these “reservation reservations” and / or “parts order” at T10, and then, at T11, “repair reservation” is made to the service factory 12 and the parts factory 14 via the network 4. And / or “parts order”, and at T12, the vehicle side is notified of the completion of “repair reservation” and / or “parts order”.
Further, at T13, the vehicle side receives a notification of completion of “repair reservation” and / or “parts order” from the server side, and ends the failure diagnosis using this second diagnosis program.
Even when this second diagnostic program is used, the fault diagnosis data is stored in the databases 20 and 22 in FIG. 1 even after the remote fault diagnosis is completed. Has come to be utilized.
[0063]
Next, the contents of remote failure diagnosis using the “failure location specifying program” when the user feels a failure will be described with reference to FIGS. The failure diagnosis by this “failure location specifying program” is for detecting a failure (identifying the failure location) that cannot be detected by the first diagnosis program and the second failure diagnosis program described above. Specifically, In FIG. 6, remote fault diagnosis is executed when “something strange” is selected.
In the remote failure diagnosis using this “failure location specifying program”, the “failure location specifying program” is set in the failure diagnosis server of the information center 2 in response to a request from the vehicle side, as in the failure diagnosis shown in FIGS. 6 is transmitted to the vehicle side, and failure diagnosis is performed by the transmitted “failure location specifying program”.
[0064]
First, a first example of remote failure diagnosis using the “failure location specifying program” will be described with reference to FIG. FIG. 9 shows a first example of remote failure diagnosis using the “failure location specifying program”, and “M” in FIG. 9 shows each screen on the display 52 of the in-vehicle computer 40. Each screen in FIG. 9 is expanded and displayed on the display 52 in a hierarchical manner. The same applies to FIGS. 10 to 13.
First, in FIG. 6, when “something strange” is selected, a “failure location specifying program” is transmitted from the failure diagnosis server 6 to the vehicle side, and this transmitted “failure location specifying program” A screen indicated by M1 in FIG. 9 is displayed on the display 52 of the in-vehicle computer 40. In the failure diagnosis using this “failure location identification program”, as shown in the screen M1, the failure of the vehicle to be detected is “abnormality in basic performance”, “abnormality in which a part can be identified”, and “something is wrong”. They are classified into two groups to identify the fault location.
[0065]
“Abnormal basic performance” means “does not run”, “does not turn”, “does not stop”, “poor fuel consumption”, “poor startability”, “poor straight running stability”, “handle is taken” Each abnormal item such as is included.
In addition, “abnormality that can identify a part” includes each abnormality item of “interior part” and “exterior part”.
Furthermore, “something strange” is an item that is felt by the user's five senses, and includes abnormal items such as “an unusual odor”, “an unusual noise”, “vibrates”, and “abnormal appearance”.
In this first example, the case where “something strange” and “smelling odor” are selected is taken as an example.
[0066]
Here, each of these “abnormal items” and “options” to be described later are individually set based on the vehicle type of the vehicle of the user who performs failure diagnosis, and are updated (upgraded). ing. More specifically, the database 22 in FIG. 1 stores data on dissatisfaction and defects from customers for each vehicle type, and based on these data, items having a lot of dissatisfaction and defects in that vehicle type are used as a reference. The “abnormal item” and “option” are set for each vehicle type. For this reason, the failure diagnosis is made empirically according to “abnormal items” and “options” that match the failure tendency of the type of vehicle for which the failure diagnosis is performed, so that the failure diagnosis can be performed easily and accurately. It has become. The same applies to the other examples shown in FIGS.
[0067]
Next, when “I smell it” is selected on the screen L1, the screen L2 is displayed. On the screen L2, the question “what time”, and in response to this question, “when the engine is started”, “when the engine is turned off”, “always running”, “only when the vehicle is stopped”, “the engine is There are options for answers such as “When it is running”, “Always regardless of engine on / off”, “Unspecified”. In the first example, “always while driving” is selected on the screen L2.
Next, the screen L3 is displayed. On the screen M3, a question “what” and options for answers such as “gasoline odor”, “burnt odor”, “irritating odor”, “others” are prepared. This option is similarly set based on the data in the database 22. On the screen L3, “burnt smell” is selected.
[0068]
Next, the screen L4 is displayed. On the screen L4, there is a question “from where” and options for answering this question such as “driver's seat area”, “engine room”, “tire area”, “trunk room”, and “others”. ing. On the screen ML, “peripheral seat” is selected.
Next, the screen L5 is displayed, and a comment “Now being diagnosed” is displayed to inform the user of that fact. The diagnosis at this time is performed by the failure diagnosis server 6 using the “failure location specifying program” stored in the database 26 described above.
Thereafter, the screen L6 is displayed and the “diagnosis result” is notified to the user. In this example, the comment “Please bring it to the dealer as soon as possible” and the corresponding content are notified in the “Details” column.
A specific example of the first example shown in FIG. 9 corresponds to a failure in which the wiring near the driver's seat is short-circuited.
[0069]
Even in the remote fault diagnosis using the “fault location specifying program” shown in FIG. 9, even if the remote fault diagnosis is completed, the fault diagnosis data is stored in the databases 20 and 22 in FIG. After this, it is used for fault diagnosis.
Further, also in the remote failure diagnosis using this “failure location specifying program”, the failure diagnosis server 6 of the information center 2 converts this inspection result into a dealer as in the first embodiment shown in FIGS. 12 and the parts factory 14 and “reservation reservation” and / or “part reservation” are made.
[0070]
In the first example, when “Sounds abnormal” is selected on the screen L1, various “sounds” are generated when the screen L3 is displayed, and the actual noises heard by the user are heard. Sounds close to the sound can be selected. The same applies to second to fifth examples described later.
[0071]
In the second example of the remote fault diagnosis using the “failure location specifying program” shown in FIG. 10, the screens M1 to M5 are the same as the screens L1 to L5 of the first example of FIG. Is different. In this second example, the screen M6 is displayed and the “diagnosis result” is notified to the user. In this example, the comment “There is a failure. Please bring it to the dealer as soon as possible” and the content corresponding to it is “Details” column may indicate that “XXX is damaged. Please bring it to your dealer. "
On this screen M6, the user can “search for the nearest dealer” and contact the dealer 10 or the service factory 12 with the diagnosis result via the fault diagnosis server 6 to request fault repair. Yes.
[0072]
In the third example of remote failure diagnosis using the “failure location specifying program” shown in FIG. 11, “internal part is abnormal” is selected on the screen N1, “audio” is selected on the screen N2, and the screen In N3, “Noise enters radio” is selected, and “Always on the road” is selected in screen N4. Based on the contents of these options, the failure diagnosis is empirically performed based on the accumulated data. Do. On the screen N5, “Now being diagnosed” is displayed, and on the screen N6, “Diagnosis result” is displayed. In this third example, on the screen N6, a comment “No problem in driving. Please bring it to the dealer” and the corresponding content are notified in the “Details” column. A specific example of the third example shown in FIG. 11 corresponds to a failure in which noise is on the alternator or the grounding is poor.
[0073]
In the fourth example of the remote fault diagnosis using the “failure location specifying program” shown in FIG. 12, “do not run” is selected on the screen P1, “poor acceleration” is selected on the screen P2, and the screen In P3, “when accelerating from the medium speed range (around 40 km / h)” is selected, and failure diagnosis is empirically performed based on the accumulated data based on the contents of these options. On the screen P4, “Now being diagnosed” is displayed, and thereafter, “Diagnosis result” is displayed on the screen P5. This fourth example is a situation where failure diagnosis is still not possible in this state. In this case, as shown in the screen P5, “when the AT hold mode is canceled and the vehicle accelerates from around 40 km / h. "Does the symptom occur?" In response to this question, the user actually checks whether or not the symptom is generated by operating the vehicle as such. In this example, the answer is “occurs”.
Next, the failure diagnosis is performed again based on the result of the question and the answer, and during that time, the message “Now being diagnosed” is displayed on the screen P6. Thereafter, on the screen P7, the comment “Please bring it to the dealer as soon as possible” and the corresponding content are notified in the “Details” column.
A specific example of this fourth example is a failure such as a broken hold mode switch.
[0074]
In the fifth example of the remote fault diagnosis using the “failure location specifying program” shown in FIG. 13, “Internal part is abnormal” is selected on the screen Q1, “Audio” is selected on the screen Q2, and the screen In Q3, “Noise on radio” is selected, and “Always on the road” is selected in screen Q4. Based on the contents of these options, the fault diagnosis is empirically performed. Do. On the screen Q5, “Now being diagnosed” is displayed, and on the screen Q6, “Diagnosis result” is displayed. In this fifth example, on screen Q6, the comment “The failure location cannot be identified. Please answer the following questionnaire and bring it to the dealer” and the details of the interview are listed in the “Questionnaire” column. Is displayed. The user answers this questionnaire and transmits the content of the answer to the failure diagnosis server 6. In this case, the inspection result and the inquiry result are communicated to the dealer 10 and the service factory 12, and further, repair reservations and parts orders are also made.
[0075]
In remote fault diagnosis using the “failure location identification program” described above, first, it is classified into three groups, “abnormality of basic performance”, “abnormality that can identify parts”, and “something is wrong”. The “options” corresponding to the classified abnormal items are expanded in a hierarchical manner, and the user is allowed to select, thereby performing failure diagnosis and detecting a failure location. In remote failure diagnosis using this “failure location identification program”, “abnormal items” and “options” are set based on customer complaints and failures stored in the database 22 for each vehicle type. Therefore, it is possible to easily and accurately detect a failure that matches the failure tendency specific to the vehicle type.
[0076]
Next, the contents of the “diagnosis guide” when the user himself / herself performs the inspection work will be described with reference to FIGS. 6 and 14 to 17.
When the user making the contract described above selects “diagnosis guide” on the display screen of the display 52 shown in FIG. 6, the screen shown in FIG. 14 is displayed on the display 52 next.
The screen of FIG. 14 shows a menu of “inspection method HELP”, which includes “tire replacement”, “remaining battery remaining amount”, “remaining brake oil amount”, and “engine oil deterioration inspection method”. ”,“ AT (automatic transmission) oil ”,“ wiper blade replacement ”,“ lamp replacement ”,“ air cleaner deterioration inspection / replacement ”,“ plug replacement ”,“ chain mounting ”, and the like.
[0077]
Also in the case of performing this diagnostic guide, the “diagnostic guide program” stored in the database 26 can be replaced by a remote failure of the information center 2 at the request of the user, as in the case of the “first diagnostic program” that is the above-described diagnostic program. The in-vehicle computer 40 receives from the diagnostic server 6 via the Internet 28. This “diagnosis guide program” is adapted to guide the user through work procedures and the like using images and sounds. Therefore, this diagnostic guide program is a relatively large-capacity program. For this reason, this diagnostic guide program is transmitted from the failure diagnosis server 6 of the information center 2 to the vehicle 36 side only when necessary, and the vehicle side is temporarily stored in the storage device 53 of the in-vehicle computer 40. It has become. As a result, the vehicle side need not always store a large-capacity diagnostic program, and the memory capacity of the storage device 53 can be reduced. Also, when using this diagnostic guide program, there is a charge of 100 yen once (see FIG. 6).
[0078]
Moreover, the image used for this diagnostic guide program is an image of a vehicle of the same vehicle type as the vehicle on which the user performs the inspection work, so that the user can easily understand.
Further, as described above, the display 52 of the in-vehicle computer 40 is detachable from the vehicle side. Therefore, when the user performs the inspection work, the display 52 is removed from the vehicle side, and the user is attached to the display 52. The inspection work can be performed while viewing the displayed image and listening to the voice guidance.
[0079]
Here, as described above, the “diagnosis guide program” is temporarily stored in the storage device 53 of the in-vehicle computer 40, but is not limited thereto. That is, the basic function portion of the diagnostic guide program is stored in advance in the storage device 53 of the in-vehicle computer 40, and when necessary, only those difference programs are transferred from the failure diagnosis server 6 of the information center 2. The difference program may be temporarily or continuously stored in the storage device 53 of the in-vehicle computer 40 on the vehicle side by transmitting to the vehicle 36 via the Internet 28. The above-described diagnostic guide program transmitted from the failure diagnosis server 6 of the information center 2 to the vehicle 36 via the Internet 28 is continuously stored in the storage device 53 of the vehicle-mounted computer 40 on the vehicle side. May be.
[0080]
Next, an “engine oil deterioration inspection method” will be described as an example with reference to FIGS. 15 and 16. When the user selects “Engine Oil Deterioration Inspection Method” on the screen shown in FIG. 14, the display 52 displays the screens R 1, R 2, and R 3 shown in FIG. Is done. At this time, voice guidance corresponding to the screen content is performed. The image is the same as that of the vehicle on which the user is working, and the voice guidance is used together, so that the user can proceed with the work very easily.
[0081]
FIG. 16 shows the deterioration state of the engine oil on the display 52 as four levels (A, B, C, D) of oil samples. Here, level A is “replacement required”, level B is “replacement soon”, and levels C and D are “replacement unnecessary”.
When the user drains engine oil according to the guidance shown in FIG. 15 and checks the deterioration of the engine oil, the four levels of oil samples in FIG. 16 are compared with the actual engine oil that has been removed, Determine what level the oil falls into. In this way, the inspection work can be performed very easily and accurately.
[0082]
In this case, when the user determines the actual oil level, for example, “replacement required” is displayed on the screen of the display 52.
Further, the actual oil level determined by the user is transmitted to the remote failure diagnosis server 6, and the “oil change time” guidance is received from the remote failure diagnosis server 6 and displayed on the screen. good.
[0083]
FIG. 17 is a diagram showing a state of actual replacement work when “tire replacement” shown in FIG. 14 is selected. As apparent from FIG. 14, the worker (or assistant) removes the display 52 from the in-vehicle computer 40 and performs the tire replacement work without hesitation in accordance with the image and voice guidance displayed on the display 52. I can understand the situation.
[0084]
Thus, when the user performs necessary inspection work, by using the “diagnosis guide program”, an image of the same vehicle as his / her own is used, and the image displayed on the display 52 removed from the vehicle Since the inspection work can be performed according to the voice guidance, the inspection work can be reliably performed even if the knowledge of the inspection work is low. In addition, there is no need to go to a dealer or a repair shop, and there is no inconvenience and convenience is improved.
[0085]
【The invention's effect】
As described above, according to the in-vehicle remote fault diagnosis apparatus, the in-vehicle remote fault diagnosis program, the vehicle remote fault diagnosis method, the vehicle fault diagnosis apparatus, and the vehicle fault diagnosis program according to the present invention, Vehicle failure and inspection can be easily performed without going to a dealer and / or a service factory (repair shop). Further, the latest failure database for each vehicle type can be used to reliably perform vehicle failure and inspection. Furthermore, the user can easily recognize the replacement time of the consumable parts.
[Brief description of the drawings]
FIG. 1 is a basic configuration diagram showing an embodiment of a vehicle remote fault diagnosis system according to the present invention.
FIG. 2 is an overall configuration diagram showing an in-vehicle computer used in an embodiment of the present invention.
FIG. 3 is a diagram showing an example of an information center contract document used in the embodiment of the present invention.
FIG. 4 is a conceptual diagram showing an outline of contents of a remote fault diagnosis according to the embodiment of the present invention.
FIG. 5 is a diagram showing an example of “Guide for vehicle inspection” displayed on an in-vehicle display according to an embodiment of the present invention.
FIG. 6 is a diagram showing an example of an initial screen displayed on a vehicle-mounted display when performing remote failure diagnosis according to an embodiment of the present invention.
FIG. 7 is a flowchart showing the contents of remote failure diagnosis using the first diagnosis program according to the embodiment of the present invention.
FIG. 8 is a flowchart showing the contents of a remote fault diagnosis using a second diagnostic program according to an embodiment of the present invention.
FIG. 9 is a diagram showing hierarchically developed screens displayed on the in-vehicle display of the first example of remote fault diagnosis using the fault location specifying program according to the embodiment of the present invention.
FIG. 10 is a diagram showing a hierarchically expanded screen displayed on a vehicle-mounted display of a second example of remote failure diagnosis using a failure location specifying program according to an embodiment of the present invention.
FIG. 11 is a diagram showing hierarchically developed screens displayed on a vehicle-mounted display of a third example of remote fault diagnosis using a fault location specifying program according to an embodiment of the present invention.
FIG. 12 is a diagram showing a hierarchically expanded screen displayed on a vehicle-mounted display of a fourth example of remote failure diagnosis using a failure location specifying program according to an embodiment of the present invention.
FIG. 13 is a diagram showing a hierarchically expanded screen displayed on an in-vehicle display of a fifth example of remote fault diagnosis using a fault location specifying program according to an embodiment of the present invention.
FIG. 14 is a diagram showing a screen of “inspection method HELP” displayed on a vehicle-mounted display when a user himself / herself performs an inspection operation using a “diagnosis guide” according to an embodiment of the present invention.
FIG. 15 is a diagram illustrating an example of an “engine oil deterioration inspection method” displayed on a vehicle-mounted display when a user himself performs an engine oil deterioration inspection work by a “diagnosis guide” according to an embodiment of the present invention.
FIG. 16 is a diagram showing an “oil sample” displayed on a vehicle-mounted display when the user himself / herself performs an engine oil deterioration inspection work by the “diagnosis guide” according to the embodiment of the present invention.
FIG. 17 is a diagram showing a state where a user himself performs “tire replacement” work by a “diagnosis guide” according to an embodiment of the present invention.
[Explanation of symbols]
1 Vehicle remote fault diagnosis system
2 Information Center
4 network
6 Remote fault diagnosis server
8 Manufacturer
10 dealer
12, 30 Service factory
14 Parts factory
16, 18, 20, 22, 24, 26 database
28 Internet
32 Road service
34 Police and fire stations
36 vehicles
38 User's computer
40 Onboard computer
41 Central control unit
42 Operation system
43 Advanced navigation system
44 Various switches
47 Communication terminal
49 Auxiliary machinery
50 Vehicle motion system
51 Display system
52 display
53 Storage device

Claims (5)

An in-vehicle remote fault diagnosis device that receives fault diagnosis information from an external server and remotely diagnoses a vehicle,
A diagnostic guide program receiving means for receiving a diagnostic guide program from an external server for providing guidance when the user performs a vehicle inspection operation when requested by the user;
Storage means for temporarily storing the received diagnostic guide program;
Display means provided with the diagnostic guide program and detachably provided from the vehicle ,
The diagnostic guide program uses an image of a vehicle of the same vehicle type as the vehicle on which the user performs the inspection work for the inspection work in the specific inspection method selected from the menu of the plurality of inspection methods displayed on the display means by the user. A vehicle-mounted remote fault diagnosis apparatus characterized in that the work procedure of the inspection work is guided to the user by an image and sound . When the above inspection work is an oil deterioration inspection, an oil sample is displayed on the display means by the above diagnostic guide program, and when the user indicates a sample that is close to the actual oil color, the oil replacement timing is guided. The in-vehicle remote fault diagnosis device according to claim 1 , wherein An in-vehicle remote fault diagnosis program that receives fault diagnosis information from an external server and remotely diagnoses the vehicle,
When requested by the user, a diagnostic guide program for performing guidance when the user performs an inspection operation of the vehicle is received from an external server, and the received diagnostic guide program is temporarily stored. The guidance by the program is displayed on the display means provided detachably from the vehicle, and further, the diagnosis guide program is specified by the user from a plurality of inspection method menus displayed on the display means. With respect to the inspection work in this inspection method, the in- vehicle computer is controlled so as to guide the user to the work procedure of the inspection work by using an image and sound using an image of a vehicle of the same vehicle type as the vehicle on which the user performs the inspection work For remote fault diagnosis. When the above inspection work is an oil deterioration inspection, an oil sample is displayed on the display means by the above diagnostic guide program, and when the user indicates a sample that is close to the actual oil color, the oil replacement timing is guided. The remote fault diagnosis program according to claim 3 , wherein the on-vehicle computer is controlled to do so. A vehicle remote fault diagnosis method for receiving fault diagnosis information from an external server and remotely diagnosing the vehicle,
A diagnostic guide program receiving step for receiving a diagnostic guide program from an external server for guidance when the user performs a vehicle inspection operation when requested by the user;
A storage step of temporarily storing the received diagnostic guide program;
Displaying the guidance by this diagnostic guide program on a display means provided detachably from the vehicle ,
The diagnostic guide program uses an image of a vehicle of the same vehicle type as the vehicle on which the user performs the inspection work for the inspection work in the specific inspection method selected from the menu of the plurality of inspection methods displayed on the display means by the user. A vehicle remote failure diagnosis method characterized in that the work procedure of the inspection work is guided to a user by an image and sound .

Images