JPS61114397A - Automatic cash transaction processor - Google Patents

Abstract

(57) [Summary] This bulletin contains application data before electronic filing, so abstract data is not recorded.

Description

[Detailed Description of the Invention] Industrial Application Field This invention relates to an automatic cash transaction processing device, and in particular, it is designed to prevent a reset operation from being performed while an attendant is performing a recovery operation for a failure that occurred during transaction processing. The present invention relates to an automatic cash transaction processing device that can be used as a cash transaction processor.

2. Description of the Related Art In a conventional automatic cash transaction processing device, when a failure occurs during transaction processing and a customer calls an attendant, the clerk operates an attendant key to recover from the failure. When the clerk key is operated, the location of the failure, the details of the failure, and the recovery procedure are displayed on the display section of the automatic cash transaction processing device, and the reset key is activated.

Problems to be Solved by the Invention By the way, in order to easily recover from an automatic transaction processing device when a failure occurs, each component such as a banknote processing section and a coin processing section can be pulled out from the back side. ing. Here, the customer did not know that the clerk was pulling out the banknote processing section behind the automatic cash transaction processing device.
When the reset key is operated, for example, the banknote processing section performs a reset operation. For this reason, for example, when an attendant operates the inside of the bill processing section with his or her fingers in order to release jammed bills, there is a risk that the fingers may get caught in the rollers for conveying the bills.

SUMMARY OF THE INVENTION Accordingly, the main object of the present invention is to provide an automatic cash transaction processing device that can prevent a reset operation from being performed while an attendant is performing a recovery operation for a failure that occurs during transaction processing.

Means for Solving Dark Problems The present invention provides at least a first processing mode in which transaction processing is performed, a second processing mode in which a clerk performs processing and in which a reset operation can be instructed, and a reset processing mode in which a transaction is processed. This is an automatic cash transaction processing Vl[ having a third processing mode in which operation instructions cannot be given.

The automatic cash transaction processing device of the present invention includes a first switching instruction means for instructing switching from a first processing mode to a second processing mode when a failure occurs during transaction processing, and a first switching instruction means for instructing a reset operation. a reset instruction means that is provided to perform a reset operation and becomes effective when an instruction is given to the first switching instruction means; a reset operation means that performs a reset operation when an instruction is given to the reset instruction means; and a second switching instruction means for instructing switching from the processing mode to the third processing mode, and when the second switching instruction means is instructed, the reset instruction means becomes invalid and the staff The reset operation means makes it possible to prevent the reset operation from being performed while the processing is in progress.

Further, the above-mentioned automatic cash transaction processing device may include a display means for displaying data regarding a failure that has occurred when an instruction is given to the first switching instruction means.

Further, the automatic cash transaction processing device described above includes a third switching instruction means for instructing switching from the third processing mode to the second processing mode, and when the instruction to the third switching instruction means is In response to this, the reset instruction means may be enabled.

Operation In this invention, if a failure occurs during transaction processing, the first
By instructing the second switching instructing means and further instructing the second switching instructing means, it is possible to prevent the reset operation from being performed while the staff member is processing, and when the staff processing is completed, the second switching instructing means is instructed. The reset operation can be performed by issuing an instruction to the switching instruction means 3.

Embodiment FIG. 2 is an external perspective view showing an automatic teller machine to which an embodiment of the present invention is applied. In Figure 2, AT
There are card insertion hole 2 and passbook insertion hole 3 on the vertical panel surface of MI.
A handling display 4 and a call button 5 are provided. The card insertion hole 2 is for inserting a cash card. The passbook insertion hole 3 is for inserting a deposit passbook.

The handling indicator 4 is for displaying whether or not the ATMI is available for use. The call button 5 is operated when calling a staff member.

A banknote receiving slot 6, a coin receiving lower part, and a display PJ8 are provided on the horizontal panel surface of the ATM1. The banknote receiving slot 6 is used to insert banknotes when making a deposit and to dispense the banknotes at the time of payment. The coin receiving lower is for dispensing coins to be paid. The display 8 instructs the customer to insert a bankbook, insert a cash card, and input a personal identification number.

A touch panel 9 is provided on the display screen of the display device 8, and by touching the touch panel 9, it is possible to enter a password, a billed amount, and confirm or cancel the billed amount.

Furthermore, the ATM 1 is provided with an attendant key 10. This staff key 10 is operated by a staff member when performing maintenance and inspection of the ATM1 or when performing recovery work from a fault that has occurred. When the attendant key 10 is operated and a switch (not shown) corresponding to the attendant key 10 is turned on, a screen A shown in FIG. 4, which will be described later, is displayed on the display 8. When the clerk operates the clerk key again to turn off the above-mentioned switch, screen B shown in FIG. 5, which will be explained in detail later, is displayed on the display N8.

FIG. 3 is a schematic block diagram showing the electrical configuration of the ATMI shown in FIG. 2. Next, referring to FIG.
The electrical configuration of 1 will be explained.

A ROM 12, a RAM 13, and an interface 14 are connected to CPtJll. The ROM 12 stores an operating program for the CPU 11 as shown in FIG. 1, which will be explained in detail later. The RAM 13 includes a storage area that stores data input from the touch panel 9 and a card reader 15, which will be described in detail later. The display 8 and touch panel 9 described above are connected to the interface 14.

The interface 14 also includes a card reader 15,
A passbook printer 16 and a slip processing section 17 are connected. The card reader 15 is used to read a personal identification number, account number, etc. from a card inserted through the card insertion hole 2.

The passbook printer 16 is for printing data on a passbook. The slip processing section 17 includes a printer that prints data on slips and a mechanism section that releases the printed slips.

Furthermore, a banknote processing section 18 , a coin processing section 19 , a communication processing section 20 , and a floppy disk 21 are connected to the interface 14 . The banknote processing section 18 transports and discriminates banknotes, and controls opening and closing of the banknote receiving slot 6. The coin processing section 19 transports coins, distinguishes denominations, and controls the opening and closing of the coin receiving lower. The banknote processing unit 18 and the coin processing unit 19 include means for detecting a failure when a failure occurs during a transaction processing operation. Communication processing unit 2
0 is connected to a host computer of a financial institution via a communication line, and exchanges information such as transaction data with the host computer. The floppy disk 21 is used to store transaction details.

The ATM 1 of this embodiment is capable of displaying on the display 8 the location of an abnormality that occurred during transaction processing, the details of the failure, and recovery processing procedures.

FIG. 4 is a diagram showing the screen A and the touch panel 9 that display the location of the abnormality, the details of the failure, and the recovery processing procedure.

Screen A is displayed when the clerk operates the ATMI clerk key 10 and the switch corresponding to the clerk key 10 is turned on. Here, a display indicating a reset key 91 is displayed on screen A, and by touching this part, the CPI
A reset command is issued to Jll.

FIG. 5 is a diagram showing screen B displayed on the display 8 when the attendant operates the ATMI attendant key 10 to turn the corresponding switch from on to off.

Screen B displays a message that the item cannot be handled. here,
Screen B does not display a reset key, and even if this part is touched, no reset command is issued to CPLJll.

FIG. 1 is a flow diagram for explaining the operation of an embodiment of the present invention. Next, referring to Figures 1 to 5,
The operation of one embodiment of the present invention will be described in detail.

When a transaction is started, CPIJll performs normal transaction processing, such as deposit processing, in step S1 (abbreviated as Sl in the drawing). In this transaction process,
For example, if a banknote jam occurs and an abnormality occurs in the banknote processing unit 18, the process proceeds from step $2 to step S3, and the CP
U11 displays an instruction to the customer to call an attendant 5
Display on 8. The customer sees the display and presses the call button 5 to call the attendant. The called staff operates the staff key 10 in order to perform failure recovery work. CPLJll determines in step S5 that the attendant key 10 has been operated, and displays screen A on display B8 in step S6. Here, since the reset key 91 is valid, if the customer accidentally touches the reset key 91, the ATM1 will start the reset operation. This may endanger the staff member performing the recovery process, so after confirming the location of the abnormality and the processing procedure, the staff member operates the staff key 10 again to turn off the switch. C
When the PU 11 determines in step S7 that the switch corresponding to the attendant key 10 is turned off, the PU 11 proceeds to step S7.
8, the display 118 displays ■l1lB. Screen B only displays that the ATM cannot be handled, the reset key 91 is not displayed on the touch panel 9, and even if the customer touches the touch panel 9, the ATM 1 does not perform a reset operation. The clerk performs a jam check, for example, removes the banknotes stuck in the conveyance path, and then operates the clerk key 10 again. When the CPU 11 determines that the switch corresponding to the attendant key 10 is turned on in step 5Jt=, the process proceeds from step S9 to step S6, and screen A is displayed on the display 58. Here, when the clerk touches the reset key 91, the ATM1 performs a reset operation in step 811, and when the operation is completed, the next transaction is held.

Effects of the Invention As described above, according to the present invention, when the clerk handles a failure that occurs during transaction processing, it is possible to prevent the reset operation from being performed. The machine will no longer operate and pose a danger to the staff.
It can keep the staff safe.

Moreover, even after disabling the reset operation,
Since the reset operation can be performed with a simple operation, there is an effect that failure recovery processing can be performed smoothly.

[Brief explanation of drawings]

FIG. 1 is a flow diagram for explaining the operation of an embodiment of the present invention. FIG. 2 is an external perspective view showing an automatic teller machine to which an embodiment of the present invention is applied. FIG. 3 is a block diagram showing the electrical configuration of an automatic teller machine to which an embodiment of the present invention is applied. FIG. 4 is a diagram showing a screen and a touch panel displayed on a display of an automatic teller machine to which an embodiment of the present invention is applied. Fifth
This figure is a diagram showing a screen displayed on the display device, similar to FIG. 4. In the figure, 1 is an ATM, 5 is a call button, 8 is a display, 9 is a touch panel, 91 is a reset key, and 10 is an attendant key. (2 others) Easy 1 Figure Kuzu 2 ■ S, Ekuzu l [ 97 Tsuchibenel 1 α4 # ＾ Yaman 30

Claims (3)

[Claims] (1) At least a first processing mode in which transactions are processed, a second processing mode in which a clerk performs processing and in which a reset operation can be instructed, and a third processing mode in which a reset operation cannot be instructed. An automatic cash transaction processing device having a processing mode of, when a failure occurs during transaction processing,
a first switching instruction means for instructing switching from the first processing mode to the second processing mode; and a first switching instruction means provided for instructing a reset operation, the instruction to the first switching instruction means a reset instruction means that becomes effective when an instruction is given to the reset instruction means; a reset operation means that performs a reset operation when an instruction is given to the reset instruction means; and a second switching instruction means for instructing, when an instruction is given to the second switching instruction means, the reset instruction means is disabled and the reset operation means is disabled while an attendant is processing. An automatic cash transaction processing device that enables a reset operation to be disabled. (2) When an instruction is given to the first switching instruction means,
The automatic cash transaction processing device according to claim 1, further comprising display means for displaying data regarding the failure that has occurred. (3) Furthermore, a third switching instruction means is provided for instructing switching from the third processing mode to the second processing mode, and when an instruction is given to the third switching instruction means. 3. The automatic cash transaction processing device according to claim 1, wherein the reset instruction means becomes effective in response.