JPS5948426B2 - Transaction device monitoring device - Google Patents

Description

DETAILED DESCRIPTION OF THE INVENTION The present invention relates to a monitoring device for a currency transaction device that remotely monitors the operating state of a currency transaction device that automatically performs a predetermined currency transaction based on a user's operation, for example.

In recent years, for example, in financial institutions such as banks.

Currency transaction devices such as automatic deposit machines and automatic deposit payment machines have been developed and put into practical use in order to save labor at counter operations, expand services for users, and streamline management. These currency transaction devices are equipped with remote monitoring devices so that their operational status can be monitored remotely. However, conventional monitoring devices of this type are only equipped with an alarm device to notify when an abnormality occurs in the device, or they are slightly improved and have a lamp that responds to abnormal conditions. It goes by lighting. However, with such conventional monitoring devices.

Even if an abnormal condition were to occur, it is impossible to know in which operational step the abnormal condition occurred. In general, in currency transaction devices, when an abnormal state occurs, the subsequent recovery processing method differs depending on which operation step it occurred. This will cause major problems in processing. Therefore, as a countermeasure, it is conceivable to provide the currency transaction device with a function of displaying operation steps, for example.

According to this method, when an abnormal state is displayed on the monitoring device, the operating step at the time when the abnormal state occurred can be known by referring to the display contents of the device. However, the biggest drawback of this method is that when an abnormality occurs, the operating steps cannot be known unless a staff member goes to the equipment.
As a result, it takes a long time from the time the occurrence of an abnormal state is known until the response process is performed, resulting in poor service quality for users. The present invention has been made in view of the above circumstances, and its purpose is to be able to display the operating progress of a transaction device in detail and reliably at all times. The present invention aims to provide a monitoring device for transaction devices that can also display abnormal conditions.

below. An embodiment of the present invention will be described with reference to the drawings.

In Figure 1. 1 is a transaction device such as an automatic deposit device, which includes a card reader unit 2 and a deposit mechanism unit 3.
, calculation section unit 4, passbook printer unit 5, operation guide display unit 6. A central system (computer) 7 that controls all of these and also serves as a deposit ledger.
It is composed of a control unit 8 that communicates with the control unit 8, and the like.

The operation guidance display unit 6 sequentially displays operation guidance texts indicating operation steps to the user, and an example of the display contents is shown in FIG. For example, the operation guide text 21 that is first shown to the user is . When the cash card is inserted into the card reader unit 2, the message is switched to the operation guide 22, and when the passbook is inserted into the passbook printer unit 5, the message is switched to the operation guide 23i. the? The deposit processing is completed by sequentially displaying operation guide texts 23 to 27. Switching of these guide texts is performed by the control unit 8. The operation progress monitoring section 9 monitors in detail the progress of the operation of the six automated teller machines 1 via the main control section 8.

In other words. The progress of the operation is monitored in more detail than the operation steps displayed as a single guide on the operation guidance display unit 6. For example, in the case of the operation guide text 26 in Fig. 2. There is a transmission step in which data is sent from the automatic deposit machine 1 to the center system 7, a reception step in which data is transmitted from the center system 7 to the automatic deposit machine 1, and a step in which transaction data is printed on the passbook.
This is the printing step to update the contents of the cash card!
I'm monitoring it separately. and. The detailed data of each monitored operation step is sequentially output. The abnormal state monitoring section 10 monitors the abnormal states of each of the units 2 to 6 in their respective static states and operating states. If an abnormal condition occurs, it detects in which unit the abnormal condition occurred and also detects the details of the abnormal condition. The detected abnormality data is output. The abnormal data output from the abnormal state monitoring section 10 is as follows. The conversion control unit 1 together with the operation step data output from the operation progress monitoring unit 9
11 pieces will be supplied.

This conversion control section 11 is a circuit that converts each of the six supplied data into a predetermined code, for example, a binary code signal of 1, 2, 4, 8, and sends it to the display section 12. Note that the operation progress monitoring section 9, the abnormal state monitoring section 10, and the conversion control section 11 are provided, for example, in the automatic deposit device 1. However, j:. The display section 12 is . conversion tjl leg 1
For example, the code signal sent from 1 is converted into a numeric code (
6 A part remote from the automatic deposit machine 1, which is composed of a display control unit 13 that converts the code into a decimal number) and a display unit 14 that is controlled by the display control unit 13 and visually displays the converted numeric code digitally. (located in staff rooms, etc.). Next, the operation in the configuration as described above will be explained.

First of all, in normal times. The deposit process is performed by the user's operation of the guide messages 21 to 27t shown in FIG. 2 that are sequentially displayed on the operation guide display 1 unit 6. At this time again. Operation progress monitoring section 9 (1. As mentioned above, monitors the operation progress in detail 1: and outputs each operation step data sequentially. The operation step data is converted into a binary code signal by the conversion control 81S11. The coded operation step data is encoded and sent to the display section 12.The display section 12 receives 6 coded operation step data on the display leg section 13.
Convert to decimal number code. It is always displayed on the display 14. in this way. The progress status of the operation is converted into a numerical code and displayed in detail on the display unit 12.
Therefore, the staff can visually check the contents of this display. The operating steps of the automatic deposit machine 1 can be easily known even from a distance. On the other hand, the 6 abnormal state monitoring section 10 detects mechanical or electrical malfunctions in each of the 6 units 2 to 6. Various abnormal states such as a failure abnormality 6 or each unit heading in the wrong processing direction in response to a user's operation are monitored.

and. If an abnormality occurs. It not only detects in which unit the abnormality occurred, but also the cause of the abnormality. The abnormality data corresponding to the abnormality data is supplied to the conversion control section 11. Conversion@i Leg 11 converts 6 supplied abnormal data into 2
Coded into a hexadecimal code signal. It is sent to the display 81S12. On the display section 12. In the same way as the operation step data, the abnormal data sent is converted into a numerical code. Show it. In this way, the abnormal state as well as the progress status of the operation are converted into numerical codes and displayed in detail on the display unit 12, so that the staff can visually check the displayed contents. When an abnormal condition occurs, it is easy to know in detail which operation step it occurred. Corresponding processing corresponding to the operation step can be quickly performed. 6 In the above embodiment. I tried converting the operating status into a numerical code and displaying it. The code is not limited to this, and the code may be converted into other codes such as symbols or alphabetic characters for display.

Further, although the case where the present invention is applied to an automatic deposit machine has been described, the present invention is not limited thereto, and can be similarly applied to transaction apparatuses such as an automatic deposit dispensing machine or various vending machines. As described in detail above, according to the present invention, the progress of operations of the six transaction devices can be displayed in detail and reliably at all times.

Therefore. This is extremely convenient because the operating progress of the transaction device can be easily known even if the transaction device is far away. Moreover, the process can be easily and quickly carried out in advance, depending on the progress of the operation, before going to the place where the transaction device is installed, resulting in good maintenance and serviceability. In addition, since the operation progress status is constantly displayed, the staff can monitor when the user interrupts the operation at a predetermined step or repeats only a predetermined step.6 In such cases, the transaction device Staff can also visit the installation site to assist users with operation. Furthermore, since the display uses six predetermined codes, it does not require a large space or wiring, unlike conventional displays using individual lamps. Therefore, it has a simple configuration, is inexpensive, and has various effects such as easy monitoring.

[Brief explanation of the drawing]

Figure 1 is an example of the present inventionff! , block diagram 6 showing columns
FIG. 2 is a diagram showing one example of the operation guidance display in the same implementation row. 1...Transaction device 62-6...Unit 6 9......Operation progress monitoring section 610...
... Abnormal condition monitoring section. 11... Conversion leg part, 1
2...Display section.

Claims (1)

[Claims] 1. A transaction device that automatically performs a predetermined transaction according to a user's operation, means for monitoring the progress state of this transaction device, means for converting each of the progress states into a predetermined code, and said transaction device. 1. A monitoring device for a transaction device, comprising: a display section that is provided at a location apart from the computer and displays the coded progress state visually at all times.