JPS5878254A - Fault display system for transaction processing device - Google Patents

Abstract

PURPOSE:To eliminate fault causes and perform the recovery processing quickly, by using an electronic visual display for operation guide display to display clearly fault causes and fault positions. CONSTITUTION:A transaction processing device is provided with a key input device 36 having function buttons 11-19 and etc., a display 37 provided with a CRT2, CRT controlling circuit 61, etc., slave S-CPU45, etc., and they are connected mutually by address, data, and control busses. An ROM55 for program, an RAM65 for data, and a message and pattern code memory 56 are provided for the S-CPU45, and operation procedures are displayed successively on the CRT2 of the device 37. Display codes of messages and devices for indicating fault causes and fault positions are stored in the memory 56. When a fault is detected by the CPU45, display codes of the fault cause message, the device pattern, the fault position, etc. corresponding to this fault are sent to the device 37, and the fault position is displayed with an arrow on the CRT2.

Description

DETAILED DESCRIPTION OF THE INVENTION The present invention includes an input device operated by a customer, and allows the customer to perform a predetermined transaction, such as a deposit, by performing a series of operations consisting of a plurality of steps according to a certain procedure using the input device. This invention relates to a failure display method in a transaction processing device that performs bank transactions such as cash withdrawal, balance inquiry, bankbook entry, transfer and currency exchange, and other transactions.

These transaction processing devices handle magnetic cards, bankbooks, and paper that contain customer information magnetically recorded, so problems such as internal abnormalities and errors can occur during the reading, printing, and transportation processes. It has a greasy property. Therefore, the transaction processing device is equipped with a device that detects possible failures and a display that notifies the occurrence of a failure. In order to understand the details of the failure from the code, it was necessary to open the door of the transaction processing device and look inside to find the location of the failure, which took time and effort to eliminate the cause of the failure and take recovery measures. . Furthermore, since the fault code display in conventional transaction processing devices was installed on the internal panel, the clerk had no choice but to open the door inside the machine to read the fault code, which was also a tedious task.

The present invention utilizes an electronic visual display device for displaying operation guidance to display the cause of failure and the location of the failure very clearly, thereby providing a transaction processing device that can quickly eliminate the cause of the failure and perform recovery processing. The purpose is to provide a fault display method.

DESCRIPTION OF THE PREFERRED EMBODIMENTS An embodiment in which the present invention is applied to a bank transaction device will be described in detail below with reference to the drawings.

FIG. 1 shows the appearance of one bank transaction device.

This bank transaction device (1) performs transactions such as deposits, cash withdrawals, balance inquiries, passbook entries, transfers, and cash exchanges. The horizontal customer operation panel that protrudes from the front of the bank transaction device (1) displays operation guidance consisting of a combination of operation guidance text and operation guidance graphics, text indicating the cause of the failure, and the equipment in which the failure occurred. The equipment figure representing the fault, the arrow showing the location where the fault has occurred, the function display text and notification frame of the function buttons α1) to α9, and the cathode ray tube display device ( The upper part of the display surface of the ORT (2) in which the cathode ray tube (ORT) (2) is placed is covered with a protective glass.

Function buttons (111~αe and αη~a (support) are o
n-g (These function buttons 01 are arranged in vertical columns on the left and right sides of 21 and adjacent to each other.)
αIff, selection of transaction type, cancellation and confirmation, unit of amount, selection of type of paper error, and staff strength (used to input processing items to be performed, etc.).Also, ORT
(A numeric keypad (3) is provided at the front right side of the screen 21, which is used to manually input information such as a customer's unique secret number, amount requested, and date.

Furthermore, the operation panel has a paper input slot (4) for inserting paper waste and a paper return slot (5) for returning paper waste.
There is. The inserted paper is returned through the paper return slot (5) when the transaction is canceled before the transaction is completed after inserting the paper to be deposited in a deposit transaction.

On the right side of the vertical operation panel of the bank transaction device (1) is an attendant key (101N) for inserting a magnetic card on which data such as the personal code of a customer eligible for bank transactions is magnetically recorded. a magnetic card insertion slot (6), a receipt issuing slot (7) that releases a receipt issued when a transaction is made without using a passbook and on which transaction data is printed;
A cash dispensing slot (8) for discharging paper waste is arranged, and a passbook insertion slot (9) for inserting a passbook is arranged on each side. Further, above the passbook insertion slot (9), there is provided an in-process indicator (to) indicating that the bank transaction device (1) is ready for transactions and a transaction mode indicator 21+ indicating possible transaction types. It is being

FIG. 2 schematically shows the internal structure of the bank transaction device (1) p. The bank transaction device (1), as an input/output device, counts and conveys a predetermined amount of paper waste in cash payment and cash exchange transactions, and dispenses the paper waste based on a confirmation signal from a function button. ) Paper discharge machine C
11l, a bill checker (2) that determines the authenticity and type of paper inserted into the paper slot (4); transaction data such as the transaction type, payment amount, deposit amount, etc. for each transaction processing is sent to the bank; In addition to recording in a journal as a copy of receipts, there is also a slip issuing machine (to) that issues receipts to customers, and a card insertion slot (to).
6) A magnetic card reader (to) that is placed inside the card and reads the data magnetically recorded on the card, and a bookkeeping machine (to) that prints the transaction date, deposit amount, payment amount, balance, and other data on the passbook. , key manual device (to) including function buttons (111 to αS and numeric keypad (3)), and ORT
It is equipped with a display device (9) including f21. The bank transaction device (1) includes one mask central processing unit (M-OPU).
+40) and multiple slave central processing units (
S-OPU) (41) to (machine) are controlled by a master-slave system, which executes various transactions. Preferably, these OPUs are microprocessors. machine (Ill, bill checker (branch), slip issuing machine (to) and card reader (341° bookkeeping machine (to), and key human power device (9)
And the display device (to) is s-op u f411 ~
oM-OPUs (4 [1 and s-o PUs (41) to (a are read-only memories (ROMs) in which these programs are stored, respectively, 51) to (to) and random access memory (RAM) that stores various transaction data (
601, (611 to (65)).s −0′
! M- OP U (41,
! : S-OP Ull ~ (451 are interconnected by various buses. The control center (shown in the diagram) has a customer-specific information file, and this file contains the customer's personal code and bank transaction information. Data, etc. are stored. Data regarding M-OPUf40 via circuit droplet
transmitted to.

FIG. 3 shows the detailed configuration of the key human power device country, display device section, etc. The key human power device ■ is the function button (11
) ~ 0 Yu 1 A gate circuit (
(a), numeric keypad (3), and code conversion of the data entered using the numeric keypad (3) and S-Q P U
(It consists of a numeric keypad circuit that sends data to 451.

The gate circuit allows only the output signal of the function button selected by S-OPg5-0P to pass through. The display device (support) includes the ORT control circuit, refresh memory, character generator Kasumi, and serial/parallel conversion circuit (foundation).
, a video control circuit, and an address selection circuit. The detailed contents of each of these component circuits of the display device (support) will be described later.

FIG. 4 schematically shows the configuration of one slip issuing machine.

This issuing machine creates a journal that serves as a copy for the bank and a receipt that serves as a copy for the customer. The journal and receipt sheets (, T) and (R) are folded and stored in the sheet storage box ff01 in a stacked state. These sheets (, T) (R) are sent to a printing machine (m) via a conveyance path ff41, where information regarding the transaction is printed on both sheets. After this, journal paper (1> is 1
The film is wound up by the journal winder ■. Receipt paper (R)
is cut by a receipt cutting machine (manufactured by Co., Ltd.), and the receipt is conveyed to a receipt issuing port (7) by a carry-out device (2). The receipt collection box f761 collects and stores jammed receipts and other unnecessary receipts.0 The receipt collection box f761 is located in the middle of the conveyance path Φ and is located between the storage box [phase] and the printer ffl.
There is a paper out detector (81) between the + and the printing machine σl).
A winding journal disconnection detector is installed between the winder and the winder.
□□ and the unloading device are equipped with a receipt jam detector (8
3) are provided respectively. These detectors (81
) to (Foundation) consist of photoelectric sensors facing each other with each conveyance path in between. Out of paper means that the paper (, r) (R) has run out. The S-G P TJ (431) that controls the slip issuing machine (431) detects these detectors (81) during the slip issuing operation and when necessary.
Check the output signals of ) to (goods) to see if a fault has occurred.

Other input/output equipment of banking transaction equipment, i.e. paper ejection machine +
311 (more on this later) Bill checkers, card readers, bookkeeping, L-key manual devices, and display devices are also equipped with various foreseeable failure detectors. are provided, and the presence or absence of a failure is detected according to the state of the output signals of these detectors by S-OP U 141) to (phrase) that control these input/output devices.

Among the images displayed on the ORT f21, examples of images displayed during transaction processing for a customer are shown in FIGS. 10 and 11. The image is composed of a combination of operation guide text, operation guide graphic, function display text of the function button, button display frame, and data for confirmation.

The operation guidance text is ``Welcome, please press the key for your request'' as shown in Figure 10, or ``Open your bankbook and insert it.'' Please bring your bankbook as shown in Figure 11. If you are not a customer, please insert your card.''This is a text that guides customers to transactions. The operation guide figure is the passbook insertion slot (9) shown in Figure 11.
) is a graphic that guides the customer in transaction operations in accordance with the operation guidance text. The function display text indicates the function of the function button, and is displayed adjacent to each function button. For example, when a customer selects a transaction type, the buttons α1) to (1) to (1) to (1) correspond to loquat, and as shown in Fig. Each word is displayed.

In addition, the machine 0 tan is also used to input units such as 10,000 to 1,000 and yen when inputting the payment request amount, and also to input confirmation and cancellation, so it is used in the function display wording. also includes words expressing each of the above functions. The clear frame is a frame (FIG. 10) that surrounds the function display word, and clearly indicates the function button corresponding to the function 1 display word.

Examples of images displayed on OR'L' (21) are shown in Figures 12 and 13 when some kind of failure occurs. A standby instruction wording such as "I'm coming" is displayed. This standby instruction wording is displayed immediately after a confrontation occurs. This wording is included in the above-mentioned operation guide wording for convenience. FIG. 13 is an example of an image displayed after the attendant key 00) is turned on after the standby instruction text is displayed, and shows a case where a receipt jam occurs. This image includes words, phrases, and numbers that represent the transaction type, cause of failure, and transaction amount, respectively.
It consists of "transaction type payment", "receipt from failure-causing slip issuing machine", "transaction amount 123,000 yen", a device figure (B) indicating the device where the problem occurred, and an arrow (A) pointing to the location where the problem occurred. ing. As mentioned above, in the case of the slip issuing machine (G), in addition to jammed receipts, there are other causes of failures, such as running out of paper and cutting of the winding journal, and other input/output devices each have their own specific failures. For example, as will be described later, there is a paper jam in the paper waste discharger r31). The equipment diagrams (B) also include diagrams for input/output equipment that is expected to cause a failure, such as a paper discharger, a bill checker, and other equipment.

The arrow (A) shown in FIG. 13 points to the right, but there are four other types of arrows: left, upward, and downward.

When broken down, these operation instruction text, function display text, and failure cause text are composed of a combination of characters such as letters or numbers. Character is 0RT
(It is displayed as a set of glowing points on the screen of 21.Character generator (day) is a generator that generates a set of points that represent the character from the code indicating the character.Operation instruction figures, , explicit frames, mechanical figures, and arrows. When these figures are decomposed, as shown in Fig. The pixel (θ) is also composed of O
On the screen of RT f21, it is represented as a collection of shining dots. A set of points representing a pixel also originates from the character generator.

Part 5 shows the text, graphic code, and part of the contents of the memory (to). In this memory (to), ORT (2
The data of the image displayed in 1 and the ORTf when a failure occurs.
There are areas for storing image data to be displayed at 21, respectively. Operation instruction text, function display text, and failure cause text (because they are composed of a set of characters, the memory stores the ORT (position on the screen in 21) of the first character composing the text for each of these texts. , the text is stored with the codes of the constituent characters arranged in the order that makes up the text.Similarly, for each of these figures, the code of the figure is stored. ORT (21 positions on the screen and the codes of the pixels that make up the figure are arranged in a certain order and stored. For arrows, OR
Since the position of T (21 on the screen changes depending on the location of the failure), only the codes of the pixels forming the arrow shape are arranged in a fixed order.

In FIG. 5, the 1-function display wording and the explicit frame are not illustrated. Enter the start address of the area where the code for each word and figure is stored (al
l) ~ (aln), (a21) ~ (a2n), (a31
) ~(a3m), (a41) ~(a4n), (a
51) to (a5n) (n is an appropriate positive integer).

M-OPU (The image to be displayed by 41 is 5-OPU
When a command is given to the master, the code of 5-opU (451 reads the wording and/or figure according to this command) from the memory ω and writes it into the refresh memory.The refresh memory (transfer) It has a memory for storing information about the image, and a memory for storing information for the next image while the first image is being displayed.Refresh Memo 1 screen to January (branch) When the writing of the information is completed or has already been written, the 5-OPU (
Based on the command 49, the OR'[' control circuit (61) controls reading of the code from the refresh memory. The addresses for writing and reading codes to the refresh memory (@) are controlled by the address selection circuit (66). The address of a set of pixels is specified.Also, since a raster address signal is sent from the ORT control circuit (61) to the character generator, a signal representing a character or a pixel is generated from the character generator. This signal is converted into a serial video signal by a serial-to-parallel conversion circuit and sent to the video tilt control circuit.The video control circuit (5) scans the video signal horizontally and vertically.ORT Control circuit +
611 is a refresh memo +) (62) Synchronizes the read 1 raster address signal of the color node Y- and the scanning of the video signal.

FIG. 6 shows a part of the area of R'''6'*Tm that is referred to for display when a failure occurs.

The ROM mark indicates screen data search/search for each failure cause.
There are tables. Each search table contains
The start address (a3
1) (a41) (a51) and the position on the O RT f21 screen where an arrow is displayed to point to the location where the failure has occurred are stored in advance.

FIG. 7 shows the contents of the RAM ((to)) that stores data.
l~+131 +1 An area for storing the transaction type specified by η~α9, an area for storing the payment request amount,
There are provided an area for storing the total amount of paper sheets inserted from the paper slot (4), an area for storing the number of paper sheets inserted by denomination, and an area for storing the code of the cause of the failure.

In normal transactions, the image shown in Figure 10 is the OR
'l' (displayed on 21, customer can use function button 01)~
031. When a transaction type is selected by pressing one of α7) to a (support), the process proceeds to the corresponding transaction. For each transaction, an image representing the operation to be performed by the customer (such as in Figure 11) is displayed immediately before the operation.
The transaction progresses as the customer operates according to the instructions on ORT f21.

Since the normal trading procedures are already well known, their explanation will be omitted.

If any failure occurs during such a transaction, a standby instruction as shown in Figure 12 will be displayed on the ORT (21), and after the clerk key Q [I is turned on, the message as shown in Figure 13 will be displayed. Words indicating the cause of the failure, graphics indicating the location of the failure, etc. are displayed on the ORT f21.The order of processing for such failures will be explained using the slip issuing machine (33) as an example.

FIG. 8 shows the processing procedure of OPU (43).

Refer to this diagram for journal and receipt paper (J
) (R) is fed out and conveyed to the position of the printing machine σ1), it is checked whether or not paper has run out based on the state of the output signal of the detector (81) (step (101)).
). If there is no paper out, the first line of transaction information is printed on both papers by the printing machine (step (
102) ), the paper feeding motor (path shown) is driven and the paper is fed by one line (step (103)).
. Then, it is checked whether or not journal breakage has occurred based on the output signal of the detector (a) (step (1)
04) ). If this failure has not occurred, it is checked whether printing of all of one transaction information has been completed (step (105)), and if it has not been completed, the process returns to step (102) and similarly prints one line at a time. is performed, and the presence or absence of journal cutting is checked.

When the printing machine ff11 finishes printing, the paper is fed a predetermined distance if necessary, and then the cutting machine cuts the paper (R
) is cut and a receipt is created (step (t0
6)) o Then, the receipt conveyance motor (path shown) of the carry-out device 4 is driven, and the receipt is carried out (step (
107) ). After a predetermined period of time has elapsed since the transport motor started driving, it is checked whether the light projected by the detector is blocked by the receipt being carried out (step (1)
08) ).

If it is confirmed by the output of the detector @ 3) that the receipt has passed through this point, the receipt jam has not occurred, so the conveyance motor is stopped when the predetermined time has elapsed ( step (109)).

This means that the receipt has been carried out to the receipt issuing port (7).

If paper out is detected in step (101), if a journal cut is detected in step (104), or even if a predetermined period of time has elapsed after receipt transport started in step (108), the detector detects the receipt. If not detected, the fault cause code representing each fault will be stored in the RAM.
1 (2) (steps (111) (112)
X113) ). In the case of a receipt jam, the drive of the receipt conveyance motor is immediately stopped (step (114).
) ).

FIG. 9 mainly shows the procedure of display processing.

Controlling input/output equipment when a failure occurs 5-
GPU, in the above example, S-QPU (4tr to M-GPU (40+) is notified that a failure has occurred and its cause code (step (121))
. Then M-OPty(40)G;! ,S-OP
U (This commands 451 to display a standby instruction, so
The standby instruction wording shown in Figure 12 is displayed on OR'I'+21 (step (122)). At the same time, an attendant is called.

When the staff member turns on the staff key a (Stetsu 4123
The 3M-OP U (4Q) notifies the 5-apU (45) of the transaction type, transaction amount, and failure cause code. As a result, the 5-OPU151 first performs ORT (
2) The transaction type is displayed (step (124))
, followed by a message indicating the cause of the failure, a device figure, and an arrow indicating the location of the failure (step (125) (12)).
6)\In the display regarding this fault, M-OPU (
4 (ROM based on the fault cause code sent from I)
The screen data search@table (to) is searched, and areas where the same failure cause code is stored are found. Then, the address (a31) of the fault cause word code/data and the address (a41) of the device figure code/data stored there are read out, and based on these addresses, the word/figure code/memory hammer) is read out. The corresponding failure cause wording code/denitor and equipment figure code/data are read out, and these are read out as aRT (2
1 is displayed. Further, the arrow display screen position data and the arrow code e data address (a5i) are read from the corresponding search table, and the corresponding arrow code data in the memory (to) is read from the address (a51), and this code - Based on the data and the above position data, an arrow indicating the location of the failure is displayed on the ORT (21).

Finally, the transaction amount is displayed (step (1)
27)), ORT (21' screen displays all the information regarding the fault as shown in 13).The staff looks at the image of ORT (21), performs the fault removal and recovery process, and then interrupts. The transaction is completed (step (128)). Figure 13 shows an example of a case where a receipt jam occurs, but if paper runs out or a journal is cut, the transaction is completed as shown by the chain line in the figure. Arrow (A1
) or (A2) are displayed, and these arrows indicate the location of the failure.

In this way, when a fault occurs, the content of the fault is displayed in text, as well as the graphic of the faulty device and a seal indicating the location of the fault, so that staff can immediately identify the fault. be able to understand the content and location of occurrence.

FIG. 14 shows an example of the display when a failure occurs in the paper discharger C11l. This figure shows the paper discharge machine (3
It is also used as a diagram showing the configuration of 1). paper release machine el
l) is a 1,000 yen storage box f that stores a large number of 6,000 yen bills.
%i, a 10,000 yen storage box for storing 10,000 yen bills) and a collection box (91) are provided. Each storage box (plastic (9)
A large number of rollers and belts (all not shown) are placed between the payout port 1!15) of 3) and the collection port (95) of the collection box (91) and the cash dispensing port (8). A conveyance path (94) is provided. This conveyance path (941) is equipped with paper waste passage detectors (5) at appropriate locations, and a switching flapper system is installed at the branch point to the threat collection box (91). ty f4
When receiving the paper release command from 11, each storage box (921ml
A specified number of sheets of paper are pulled out from the transport path (941
and is conveyed to the payout port (8). Detector ((5
) consists of photoelectric sensors, and the time required for the paper to pass between each detector is s' -o p -
tr (monitored by 411, and when the passage of a paper waste is not detected even after a certain period of time has elapsed, it is detected that a paper waste has become jammed in the conveyance path (goods).

Inside the storage box (color (G)), there is placed a removal detector (supplement) consisting of a photoelectric sensor arranged so that its optical axis crosses the exit port (95). The removal of the paper and the paper jam status are detected.In addition, there is a paper out detector (3) and a paper remaining detector located slightly in front of the paper loading plate ((G) in each storage box (G)). (85) are arranged in front and behind.These detectors (□□□) are also constituted by photoelectric sensors.

When the amount of paper waste decreases and the presser member (89) moves forward, the detection piece (cA) is detected by the detector (851) as paper waste remaining. When (2) moves further forward, the detection piece (901) is detected by the detector ((G)) as a paper waste.

When each detector (851@@(fund) in L1) detects paper remaining, paper out, removal, or jam, information will be displayed on 0RTt21 in addition to the transaction type, cause of failure, and transaction amount. The figure of the paper discharger 01) and an arrow indicating the location of the failure are displayed. In FIG. 14, arrows are displayed at all failure locations, and only one of these arrows is displayed. Needless to say, in the same way for other input/output devices, when a fault occurs, a graphic of the device and an arrow indicating the location of the fault are displayed.

In the above embodiment, when the occurrence of a failure is detected, the O
A standby instruction is first displayed on R and T, and text and a figure indicating a fault that occurred when the rear attendant key is turned on (7) are displayed. Graphics may also be displayed. When manual keying is required, a message indicating that it is an attendant key may be displayed on OR'L' as a function display message for any of the function buttons.

As described in detail above, according to the present invention, when a failure occurs, the electronic visual display displays a message indicating the failure, a figure 1 representing the device where the failure has occurred, and an arrow pointing to the location where the failure has occurred. be done. Therefore, the staff member can immediately understand the cause of the failure and the location where the failure occurs, and can promptly remove the failure and perform recovery processing. Since the display device for fault-related information is also used as a display device to guide the customer's operations, there is no need for a special display device for displaying faults. This makes it extremely easy to troubleshoot problems.

[Brief explanation of drawings]

FIG. 1 is a perspective view showing the external appearance of the bank transaction device, FIG. 2 is a block diagram showing the internal circuit configuration of the bank transaction device, and FIG. A block diagram showing the details, FIG. 4 is a diagram showing the configuration of the slip issuing machine, FIG. 5 is a diagram showing the contents of the text O figure code memory, FIG. 6 is a diagram showing the screen data search table, FIG. 7 is a diagram showing the contents of the RAM, FIG. 8 is a flow chart showing the fault detection procedure, FIG. 9 is a flow chart showing the display processing procedure, and FIGS. 10 to 14 are the fault detection procedures. FIG. 4 is a diagram showing various examples of images displayed by 01'ET when it occurs. (11@@41 bank transaction device, 12) so・OPi T
, Ql＊＊＊Personnel key, (55)...RQM, (5
61...Text/graphic code/memory. Applicants for the above patents: 4 persons other than Tateishi Electric Co., Ltd. Figure 9, Figure 8, Figure 11, Figure 10, Figure 11, I2, Figure 13, Figure 14

Claims (2)

[Claims] (1) In a transaction processing device that is equipped with an electronic visual display device that sequentially displays and guides the operation procedure and has a failure detection function, the failure cause wording that represents the cause of the failure and the equipment that represents the equipment in which the failure has occurred. The display code of the figure and the arrow figure indicating the location of the failure is stored in memory in advance in correspondence with the cause of the failure, and when a failure is detected, 1. and a fault display method in a transaction processing device, which displays an arrow indicating the location of the fault on an electronic visual display. (2) Claim (1) which displays a standby instruction on the electronic visual display device when a fault is detected, and which features words and figures representing the above-mentioned fault when a fault display input is subsequently made. Failure display method in the transaction processing device described in Section 0