JPH11164005A - Information input device and information processor - Google Patents

Abstract

PROBLEM TO BE SOLVED: To directly input telephone number data, which can be acquired by a caller number report service, to an existing information processor without interposing the operation of an operator. SOLUTION: When speaking is requested from a client 60 through a telephone line 50 to a telephone set 40, a caller number input device 30 of a client data retrieval system 1 detects a start signal and a caller number following the signal and displays the number on a number display part 34. A calling signal is outputted to the telephone set 40 as it is. When the telephone set 40 is rung, the operator confirms the number display part 34 and depresses a transmission instructing button 36. Thus, number data are transferred from the caller number input device 30 to a computer 10. Relating to the computer 10, information retrieval is immediately performed with the telephone number as a key, and retrieved data are displayed on a display. At the point of time when the operator starts speaking with the client, the information of the client can be already displayed on the display.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an information processing apparatus for performing desired processing based on predetermined information in a signal transmitted via a communication network, such as a caller's telephone number, and an information processing apparatus therefor. The present invention relates to an information input device capable of appropriately inputting predetermined information such as a caller telephone number.

[0002]

2. Description of the Related Art In various industries such as mail-order sales, manufacturing and sales of various types of equipment, transportation, insurance, and the like,
A customer management system using telephone numbers has been introduced.
This is because, for each customer, basic information such as name and address, information such as service contents and service history are stored in a database, and when there is an inquiry from the customer, the customer's telephone number is used as a key. The database is searched to obtain such information about the customer. In this way, when there is an inquiry from a customer, the information can be grasped immediately without having to ask the customer for the address, date and time of purchase, place of purchase, type of purchased product, etc. To the response to the inquiry.

In recent years, a caller ID notification service has been started in some areas by telecommunication companies, and is expected to be started nationwide in the near future. This service allows the receiver to immediately know the caller's telephone number by communicating with the caller's telephone number data in the signal. ,
The telephone number of the caller, that is, the customer is displayed on the screen. Therefore, if such a service and a telephone with a caller ID display function are applied to the customer management system as described above, the operator needs to re-listen even the telephone number of the customer who inquires by telephone. And the customer's information can be searched more quickly and a quicker reply can be made.

[0004]

However, even if it becomes possible to quickly obtain the customer's telephone number using the caller ID notification service, the operator inputs the obtained telephone number to the information retrieval system. This is performed by key input, and there is a problem that such an inquiry service cannot be efficiently performed due to the key input operation.

[0005] In other words, in the past, since a telephone number was provided by a customer, the telephone number only has to be input during a response to the customer and an exchange for confirming the telephone number heard. However, there was not much problem, and input was possible while checking at a relatively easy speed, so there were few input errors. However, when the caller ID notification service as described above is used, the customer's telephone number is displayed at the same time as the incoming call, so that the customer's telephone number can be input as quickly as possible. Therefore, there is a demand that the key input time should be reduced as much as possible. Further, if the user tries to input the displayed number visually while checking it visually, there is a high possibility that an input error occurs, and a problem arises that the time for searching for the information of the customer is rather delayed.

Therefore, a method of directly detecting the data of the caller telephone number from the transmitted signal and directly inputting the data to an information retrieval device or the like has been considered. However, in this case, there is a problem that the configuration of the existing information retrieval apparatus is greatly changed in addition to or more than the addition of the caller number data detection circuit. That is,
For the existing information search device, a new data input interface is set and the caller ID detection circuit is connected, and a part of the processing performed by the information search device, that is,
The processing of the data acquisition processing portion of the data search program must be changed so that data input from the caller ID detecting device can be acquired. Furthermore, when such a main information processing unit is changed, there is a problem that the information processing device and the information processing operation must be strictly checked again, which causes a very troublesome operation. Becomes Therefore, after all, it is not easy to directly input the signal detected from the transmitted signal to the existing information processing device.

Therefore, an object of the present invention is to directly input predetermined data such as a caller number obtained via a communication line to an existing information processing apparatus such as an information retrieval apparatus without manual operation of an operator. Accordingly, an object of the present invention is to provide an information input device capable of inputting data accurately and at high speed.
Further, another object of the present invention is to provide predetermined data such as a caller number obtained via a communication line without manually changing the configuration of a main information processing unit without manual operation of an operator. It is an object of the present invention to provide an information processing apparatus which can directly acquire data and thereby perform predetermined processing on the data accurately and at high speed.

[0008]

In order to solve the above-mentioned problem, a signal of the same form as that of a normal keyboard is output from a caller number detection circuit. By the same processing as that described above, that is, without changing the processing program or the like, data of the telephone number can be obtained.

Therefore, the information input device of the present invention is connected to communication means such as a telephone line, and communicates with a customer telephone or the like via the line. For example, data detecting means for detecting predetermined data such as a caller's telephone number, and a signal having the same format as a signal used in a keyboard used in a connected information processing device, and the detected predetermined data And data transfer means for transferring the converted predetermined data to the information processing apparatus. In the information input device having such a configuration, the communication control means communicates with the customer's telephone or the like, the data detection means detects the caller's telephone number from the communication signal at that time, and the signal conversion means converts the signal to the keyboard. And the data transfer means transfers the converted caller ID data as a keyboard signal to the information processing apparatus.

Further, the information processing apparatus of the present invention receives information transmitted from a signal connected to communication means and information processing means for performing predetermined processing such as information retrieval of a customer. Communication control means, a data detection means for detecting predetermined data such as a caller number from a received signal, a signal conversion means for converting the detected data into a signal of the same format as the key input means, and a key input means. A data transfer unit that transfers the data corresponding to the output key input and the converted data such as the caller number to the information processing unit. In the information processing apparatus having such a configuration, communication is performed with a customer or the like via a telephone line or the like via the communication control means, and specific data such as a caller number is detected by the data detection means from the communication signal, The data is converted to a signal of the same format as the keyboard signal by the signal conversion means, and the converted signal is input to the information processing apparatus as a keyboard signal together with the signal input from the keyboard by the data transfer means,
The information processing means performs a predetermined process such as an information search based on the transferred predetermined data.

Preferably, the information input device of the present invention further has a data display means for displaying the content of the detected predetermined data. Also preferably, the information input device of the present invention further includes key input data input means connected to a keyboard to input key input data from the keyboard, and wherein the data transfer means includes the converted predetermined data and The input key input data is transferred to the information processing device.

Preferably, the information input device of the present invention and the information processing device of the present invention store data based on the detected predetermined data, that is, store the detected predetermined data in an arbitrary form. The apparatus further includes a data storage unit, wherein the data transfer unit reads the stored data, performs conversion or the like as necessary, generates the converted predetermined data, and performs the transfer. Preferably, the information input device of the present invention and the information processing device of the present invention further include a transfer instructing unit for instructing the transfer of the converted predetermined data, wherein the data transferring unit includes the instruction in the transfer instructing unit. Is performed when data is transmitted.

More preferably, the information input device and the information processing device of the present invention further include communication device connection means for connecting a communication device directly connectable to the communication means, and the communication control means includes The device connects the communication means to the communication device so that communication can be performed in the same manner as when the communication device is directly connected to the communication means, and includes a predetermined data including the predetermined data input through the communication means. The signal is output to the data detection means, and the other signals are output to the communication device as they are. As a result, the operator talks with the customer using the communication device as usual, and only predetermined data is extracted and directly input to the information processing device.

[0014]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS One embodiment of the present invention will be described with reference to FIGS. In the present embodiment, for example, it is suitable to be applied to a retail business such as a large-scale retailer of electric products, a mail order dealer, etc., which is suitable for confirmation of ordered goods by a telephone call from a customer, inquiry of delivery date, etc., usage method, etc. The present invention will be described by exemplifying a customer management system for responding to an inquiry of a customer, an inquiry about a failure or defective product, and the like.

FIG. 1 is a diagram schematically showing the configuration of the customer data search system 1. As shown in FIG. The customer data search system 1 includes a computer 10, a keyboard 20, a caller ID input device 30, and a telephone 40. Further, the customer data search system 1 is connected to a public telephone line 50 by a caller number input device 30 and is connectable to a customer telephone 60 via the public telephone line 50.

First, the configuration of each section of the customer data search system 1 will be described. The computer 10 is a main body of a personal computer having an arithmetic processing unit, a storage unit, a display unit, and the like. The storage unit stores the data of the customer to be managed in association with the telephone number, and performs processing related to the customer data search based on the installed program. Specifically, the computer 10 retrieves the customer data stored in the storage unit based on the input customer telephone number data, and displays the data on the display unit. In the present embodiment, the data that is managed and displayed is data such as the customer's address, name, telephone number, purchase history, purchased items for each purchase, date and time of purchase, and place of purchase. Note that a connection terminal of the computer 10 to which a normal keyboard is connected includes a caller number input device 3 described later.
0 is connected, and data of the telephone number of the customer to be searched and a signal for operating the computer 10 are input via the caller number input device 30.

The keyboard 20 is a normal keyboard used for a personal computer or the like, and is used by an operator to input various instructions and data to the computer 10. Keyboard 2
Numeral 0 is connected to the caller number input device 30, and a key input signal output from the keyboard 20 is input to the computer 10 via the caller number input device 30. In the caller number input device 30 described later,
A function as a “send key” is set for a predetermined key input of the keyboard 20, and only when the “send key” is pressed, the key input signal is not input to the computer 10, The processing is performed in the caller number input device 30. This “transmission key” may be set to any key such as a function key or a control key. The processing using the “transmission key” will be described later.

The caller number input device 30 is connected to the computer 10, the keyboard 20, the telephone 40 and the public telephone line 50, respectively, and is connected between the computer 10 and the keyboard 20 and between the telephone 40 and the public telephone line 50. , Respectively, enables transmission and reception of signals as before. Further, the caller number input device 30 detects data indicating the caller number from a signal transmitted from the public telephone line 50,
The signal is converted into a signal of the same format as the signal output from the keyboard 20 and output to the computer 10. The caller number input device 30 is provided with a telephone number display section 31 and a transmission instruction button 36, and the operator confirms the telephone number displayed on the telephone number display section 31 and transmits the transmission instruction button 3.
By pressing 6, the data of the telephone number is transmitted to the computer 10.

The caller number input device 30 is set so that a predetermined key of the keyboard 20 is set as a "sending key", and a key input signal input from the keyboard 20 receives the "sending key". In this case, the key input signal is not input to the computer 10 and the data of the detected caller's telephone number is transmitted to the computer 10 in the same manner as when the transmission instruction button 36 is pressed. You. A more detailed configuration and operation of the caller number input device 30 will be described later.

The telephone 40 is a normal telephone which can be directly connected to the public telephone line 50. In the customer data search system 1, the telephone 40 is connected to the public telephone line 50 via the caller number input device 30, but can be used in exactly the same way as when directly connected to the public telephone line 50.
That is, the operator of the customer data search system 1
The telephone set 40 receives a telephone call from a customer via the public telephone line 50 and responds to a customer inquiry.

Next, the detailed configuration and operation of the caller number input device 30 will be described with reference to FIGS. FIG. 2 is a block diagram showing an internal configuration of the caller number input device 30. The caller number input device 30 includes a network control unit 31, 23 modulation section (modem) 32, memory section 3
3. LCD display unit (telephone number display unit) 34, keyboard detection unit 35, transmission instruction button 36, transmission key detection unit 3.
7, a keyboard sending unit 38 and a control unit 39 are provided.
The caller number input device 30 has a central office connection terminal, a reception telephone connection terminal, a keyboard connection terminal, and a computer connection terminal. The public telephone line 50, the telephone 40, the keyboard 20, and the computer 10 are connected to each other. You.

The network control unit 31 is a control unit for the public telephone line 50. The network control unit 31 is provided so as to be interposed between the public telephone line 50 connected to the office line connection terminal and the telephone 40 connected to the reception telephone connection terminal. It detects signals and call signals, and switches lines. Specifically, the network control unit 3
When an activation signal is detected from the public telephone line 50, the office line is set to V.1. 23, and performs primary response processing for the activation signal. Then, the caller ID data is set to V. After the signal is received by the 23 modulator 32, the loop is released and the apparatus enters a signal waiting state. When a call signal is detected, the office line is connected to the telephone set 40 connected to the reception telephone connection terminal, and a normal telephone call via the telephone set 40 is enabled.

V. The 23 modulator 32 receives the signal of the caller ID data transmitted from the network controller 31 and transmitted via the public telephone line 50, demodulates the signal, detects the caller ID data, and outputs it to the controller 39. I do.

The memory section 33 is a memory for storing caller number data, and is controlled by the control section 39 to store and read out caller number data as appropriate.

The LCD display unit 34 is a liquid crystal display device provided on the surface of the housing of the caller number input device 30 and capable of displaying at least a telephone number, and displays the caller number data input from the control unit 39. .

The keyboard detecting section 35 detects key input data inputted from the keyboard 20 connected to the keyboard connection terminal, and outputs the transmitted key detecting section 37 and the control section 3.
9 to a signal that can be processed in the transmission key detection unit 3
7 and the control unit 39.

The transmission instruction button 36 is a button provided on the surface of the caller number input device 30 and operated by an operator, and transfers the caller number data detected by the caller number input device 30 to the computer 10. It is a button for giving an instruction.

The transmission key detection unit 37 is provided with the transmission instruction button 3
6 or the keyboard 20 detects that an instruction to transfer the detected caller number data to the computer 10 has been performed, and outputs a signal to that effect to the control unit 39.
When a signal indicating that the button has been pressed is input from the transmission instruction button 36, the transmission key detection unit 37 uses the signal as it is as a signal for transmitting the caller ID data to the control unit 39.
Output to As for the signal from the keyboard 20, predetermined data in the key input data output from the keyboard 20 is registered in advance in the transmission key detecting section 37 as a "transmission key". The key input data input to the input device 30 and input to the transmission key detection unit 37 via the keyboard detection unit 35 is compared with the data of the “transmission key”. It is assumed that the data transfer instruction has been issued, and a signal to that effect is output to the control unit 39.

The keyboard sending section 38 converts the data inputted from the control section 39 into a signal of the same format as that outputted from the keyboard 20, and outputs the signal to the computer 10 connected to the computer connection terminal.

The control unit 39 controls each unit of the caller number input device 30 so that the caller number input device 30 performs the desired operation as described above. Specifically, the control unit 39 controls the network control unit 31 so that the network control unit 31 can appropriately switch the office line. Then, based on the signal of the completion of the reception of the caller number from the network control unit 31, V.V. 23 stores the caller number data demodulated by the modulation unit 32 in the memory unit 33 and the LCD display unit 3
4 and displayed visually for the operator. further,
While appropriately outputting the key input data input from the keyboard detection unit 35 to the keyboard transmission unit 38, if there is a signal indicating that the transmission key is detected from the transmission key detection unit 37, the key corresponding to the signal is output. If there is input data, control is performed so that this signal is not output to the keyboard sending unit 38. In this case, if the caller number data is recorded in the memory unit 33, the data is output to the keyboard sending unit 38.

Next, the operation of the caller ID input device 30 under the control of the control section 39 will be described with reference to the flowchart shown in FIG. First, usually, the network control unit 3
1 is in a state of waiting for an activation signal from the public telephone line 50 (step S1). When the network control unit 31 detects an activation signal (step S2), the control unit 39 having received the signal indicates that the start-up signal has been received. 23 modulator 32 is initialized (step S3), and the network controller 31 sets the station line to V.23. 23 modulation section 32
(Step S4). The control unit 39
Clears the contents of the memory unit 33 (step S
5). Then, the network control unit 31 makes a primary response for forming a loop with respect to the office line (step S6), enters an information reception waiting state and waits (step S7).

Since the caller number signal is transmitted in this state, the transmitted signal is transmitted through the network control unit 31 to the V.31. The data is input to the 23 modulator 32, demodulated to detect caller number data, and output to the controller 39 (step S8). When the control unit 39 obtains the caller number data, the control unit 39
(Step S9), the number is displayed on the LCD display unit 34 (step S10), and the network controller 31 is instructed to perform a reception completion process for releasing the loop (step S11). As a result, the network control unit 31 returns to step S1 and waits for an activation signal.

In such a state, when the operator presses the transmission instruction button 36 and instructs the transfer of the detected caller ID data to the computer 10, the depression of the transmission instruction button 36 causes the transmission key detection unit 37 (step S12), a signal to that effect is input to the control unit 39, and the control unit 39 outputs the caller number data stored in the memory unit 33 to the computer 10 via the keyboard transmission unit 38. (Step S13).

When the operator operates the keyboard 20 in such a state, the key input data based on the operation is detected by the keyboard detection unit 35 (step S14). It is checked whether or not is the data of the preset “transmission key” (step S15). If the key input data is not the data of the “sending key”, the sending key detecting unit 3
The key input data input from 7 to the control unit 39 is output to the computer 10 via the control unit 39 as it is (step S16). In step S15, if the key input data is the data of the "sending key", a signal to that effect is input from the sending key detecting unit 37 to the control unit 39, and the control unit 39 is stored in the memory unit 33. The called party number data is output to the computer 10 via the keyboard sending section 38 (step S13). In this case, the key input data input from the transmission key detection unit 37 to the control unit 39 is not output to the keyboard transmission unit 38.

When the operator operates the keyboard 20 in the information reception waiting state in step S7,
Key input data based on the operation is input to the keyboard detection unit 3
5 (step S17), the transmission key detection unit 37
Then, it is checked whether or not the data is data of a preset "transmission key" (step S18). If the key input data is not the data of the "transmission key", the key input data input from the transmission key detection unit 37 to the control unit 39 is output to the computer 10 via the control unit 39 as it is (step S19). ). Step S1
8, if the key input data is the data of the "sending key", a signal to that effect is input from the sending key detecting unit 37 to the control unit 39, but the memory unit 33 is cleared and no data is sent. Is not stored, the control unit 3
No. 9 does not transmit the data to the computer 10, and returns to the information reception waiting state in step S7. Also in this case, the key input data input from the transmission key detection unit 37 to the control unit 39 is not output to the keyboard transmission unit 38.

The operation of the customer data search system 1 having such a configuration will be described once again. When a call is requested from the customer's telephone 60 to the telephone 40 via the public telephone line 50, the public telephone line 50 first transmits an activation signal and a subsequent caller's telephone number signal. A normal calling signal is transmitted. In the customer data search system 1, the first activation signal and the subsequent caller telephone number are detected, stored in the memory unit 33 in the caller number input device 30, and immediately displayed on the LCD display unit. Since the subsequent call signal is output as it is to the telephone 40,
The telephone 40 can be used as if it were normally connected to the public telephone line 50.

When the telephone 40 rings, the operator visually checks the LCD display section 34 to confirm whether an appropriate telephone number has been detected, and then checks the transmission instruction button 36 or the specific "transmission" of the keyboard 20. Press the key. As a result, the telephone number data is transferred from the caller number input device 30 to the computer 10, and the computer 10 immediately searches for information using the telephone number as a key, and the searched data is displayed on the display of the computer 10. Is displayed. Therefore, when the operator picks up the handset of the telephone 40 and starts talking with the customer as early as possible, or at the latest, the company name and the contact name are used to confirm that the call has been properly made to the inquiry window. While claiming, etc., data about the customer is displayed on the display of the computer 10, and the user can immediately enter the main subject of the inquiry after the formal conversation is over.

As described above, in the customer data search system 1 of the present embodiment, the transmitted caller ID data can be directly input to the computer 10, so that
No key input operation by the operator is required. As a result, the search for the information of the customer can be completed and the information can be displayed on the display at a high speed, possibly when the operator picks up the handset, and the inquiry from the customer can be promptly responded. it can. In addition, since there is no input error, it is possible to prevent loss of time due to this, in other words, a decrease in service such as waiting for customers and a decrease in the number of customer correspondence per hour, thereby further improving customer efficiency. Can respond to inquiries from

Further, in the customer data search system 1 of the present embodiment, the caller number input device 30 is connected to the computer 1
0 and a keyboard 20 and a public telephone line 50
Is input to the computer 10 as a keyboard signal. Therefore, the customer data retrieval system usually used so far, that is, the computer including the computer and the keyboard, and the telephone 40 connected to the public telephone line 50 are used as they are, and these devices and lines are connected.
By connecting with the caller number input device 30, the customer data search system 1 of the present embodiment can be immediately constructed. In other words, there is no need to make any changes to the settings of each device, the search program running on the computer 10, and the like.

The present invention is not limited to the present embodiment, and various modifications are possible. For example, in the present embodiment, the present invention has been described by exemplifying a relatively small-scale system having a personal computer as a main device as the customer data search system 1. However, for example, retail stores with many stores, branches and
For businesses that have sales offices, the customer database is larger. The present invention is applicable to such a system. In such a case, the computer 10 is connected to a host computer via a network, and the system as described in the present embodiment is merely a search terminal device. The program running on the computer 10 is a program that communicates with the host computer to extract and display desired information based on the input telephone number. But,
The present invention is applicable to each terminal capable of responding to a telephone inquiry from a customer, and is also applicable to data input to such a terminal. It is.

Also, in the present embodiment, the present invention has been described by exemplifying a case where the caller's telephone number is directly input to the information processing apparatus, but other arbitrary data may be used as specific data to be extracted. The information may be set and directly input to the information processing device. For example, in the case where a specific registered customer is communicated with the specific customer using a specific communication protocol or data format, desired data can be set as data to be extracted. The present invention may be applied in such a form. Further, in the present embodiment, a system for searching for information using input predetermined data as a key is exemplified. However, processing based on predetermined data performed by a computer is not limited to search of a database, and may be optional. May be performed.

In the present embodiment, the present invention has been described by exemplifying a customer management system in a retail store. However, almost all businesses such as a transportation business, a laundry business, a hospital, a rental goods business, and a food service business for delivery and the like are described. Is applicable when managing data of individuals or households, and the application target is not limited at all. The content of the data to be managed may be arbitrarily set according to the application target and the like, and is not limited at all.

[0043]

As described above, according to the information input device of the present invention, it is possible to retrieve predetermined data such as a caller number obtained through a communication line without using an operator's manual operation. Since data can be directly input to an information processing device such as a device, data can be input accurately and at high speed. Further, according to the information processing apparatus of the present invention, it is possible to change the configuration of the main information processing section without changing the predetermined data such as the caller number obtained via the communication line without the manual operation of the operator. Therefore, since the data can be directly obtained, predetermined processing on the data can be performed accurately and at high speed.

[Brief description of the drawings]

FIG. 1 is a diagram schematically showing a configuration of a customer data search system according to an embodiment of the present invention.

FIG. 2 is a block diagram showing a detailed configuration of a caller number input device shown in FIG.

FIG. 3 is a flowchart for explaining an operation of the caller number input device shown in FIG. 2;

[Explanation of symbols]

10 computer, 20 keyboard, 30 caller number input device, 31 network control unit, 32 V. 23 modulation section, 33 memory section, 34 LCD display section, 35 keyboard detection section, 36 transmission instruction button, 37 transmission key detection section, 38 keyboard transmission section, 39 control section, 40
... telephone, 50 ... public telephone line, 60 ... customer telephone

──────────────────────────────────────────────────続 き Continued on the front page (51) Int.Cl. ⁶ Identification code FIG06F 17/30

Claims (13)

[Claims] A communication control unit connected to the communication unit for receiving a signal transmitted through the communication unit; a data detection unit for detecting predetermined data from the received signal; Signal converting means for converting the data of the predetermined format into a signal of the same predetermined format as the signal output from the predetermined key input means; connected to any information processing apparatus capable of inputting the signal of the predetermined format, And a data transfer unit for transferring the specified data to the device. 2. The information input device according to claim 1, further comprising data display means for displaying the content of the detected predetermined data. 3. A data storage means for storing data based on the detected predetermined data, wherein the data transfer means transfers the converted predetermined data based on the stored data. Claim 1
Or the information input device according to 2. 4. A transfer instruction unit for instructing the transfer of the converted predetermined data from the data transfer unit to the information processing apparatus, wherein the data transfer unit includes the transfer instruction unit. The information input device according to any one of claims 1 to 3, wherein when the step (a) is performed, the converted predetermined data is transferred. 5. The apparatus according to claim 1, further comprising: key input data input means for inputting key input data, which is the signal of the predetermined format, output from the key input means. The information input device according to claim 1, wherein the input key input data is transferred to the information processing device. 6. A communication device connecting means for connecting a communication device connectable to the communication means, wherein the communication control means directly connects the communication device to the communication means by the connected communication device. The communication unit and the communication device are connected so that communication can be performed substantially in the same manner as when the connection is established, and a predetermined signal including at least the predetermined data input via the communication unit is detected by the data detection. The information input device according to any one of claims 1 to 5, wherein the information is output to a device, and the data detection device detects the predetermined data from the input predetermined signal. 7. The predetermined data is data of a caller number of a signal received through the communication control means, and the data detecting means detects data of the caller number from the received signal. The signal conversion means converts the detected caller number data into a signal of a predetermined format identical to a signal output from a predetermined key input means, and the data transfer means converts the converted caller number The information input device according to claim 1, wherein the information input device outputs number data to the information processing device. 8. An information processing means for performing a predetermined process, a key input means having a plurality of input keys and outputting a data signal corresponding to the key input, and a communication means connected to the communication means. Communication control means for receiving the transmitted signal, data detection means for detecting predetermined data from the received signal, the detected predetermined data, the same as the signal output from the key input means Signal conversion means for converting the data into a format signal; and data transfer means for transferring the data corresponding to the key input output from the key input means and the converted predetermined data to the information processing means. And an information processing device that performs the predetermined processing based on the transferred predetermined data. 9. A data storage unit for storing data based on the detected predetermined data, wherein the data transfer unit transfers the converted predetermined data based on the stored data. The information processing device according to claim 8. 10. A transfer instruction means for instructing the transfer of the converted predetermined data from the data transfer means to the information processing means, wherein the data transfer means is configured to perform the instruction in the transfer instruction means. The information processing apparatus according to claim 8, wherein the transfer of the converted predetermined data is performed when the processing is performed. 11. A communication device connecting means for connecting a communication device connectable to said communication means, wherein said communication control means causes said communication device to be directly connected to said communication means by said connected communication device. The communication unit and the communication device are connected so that communication can be performed substantially in the same manner as when the connection is established, and a predetermined signal including at least the predetermined data input via the communication unit is detected by the data detection. The information processing apparatus according to any one of claims 8 to 10, wherein the information is output to a means, and the data detection means detects the predetermined data from the input signal. 12. The predetermined data is data of a caller number of a signal received via the communication control means, and the data detection means detects the data of the caller number from the received signal. The signal conversion means converts the detected caller number data into a signal of the same format as the signal output from the key input means, and the data transfer means converts the converted caller number data The information processing apparatus according to any one of claims 8 to 11, wherein the predetermined information is transferred to the information processing means, and the information processing means performs the predetermined processing based on the transferred caller number data. 13. The information processing apparatus according to claim 12, wherein the information processing apparatus performs a process of searching for customer data corresponding to the caller number data based on the caller number data.