JP3288607B2 - Extension telephone identification device and data processing device - Google Patents

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an extension telephone identification device for identifying an extension telephone connected to a telephone line via a private branch exchange and a data processing device.

[0002]

2. Description of the Related Art Conventionally, there is no device for identifying an extension telephone that is off-hook from a number of extension telephones connected to a private branch exchange. Therefore, a computer-linked data input process for inputting data to a computer while making a telephone call using the extension telephone. However, the operator has to directly operate a computer attached to the extension telephone to select a computer linked to the extension telephone.

[0003]

SUMMARY OF THE INVENTION An object of the present invention is to provide an extension telephone identification device capable of identifying an extension telephone and a data processing device using the extension telephone identification device.

[0004]

In order to achieve the above object, the present invention provides a connection control device connected to a telephone line,
All through the private branch exchange followed telephone line and said connection control unit
And extension telephone Te are connected so as to be called, calling
Based on the 16Hz signal that is the call signal from the person
Transmission of a 16 Hz signal to the private branch exchange
Line connection information, line disconnection information, or
Identification information request signal by tone signal based on
An extension telephone identification device comprising an identification information transmission device attached to an extension telephone for transmitting identification information to a connection control device for outputting a connection control device for outputting a connection control device connected to a telephone line, An extension telephone connected so that all calls are made via a private branch exchange following the connection control device, and a 16 Hz signal serving as a call signal from a caller.
Transmission of a 16 Hz signal to the private branch exchange,
Switch line connection information, line disconnection information, or extension telephone
Identification information based on tone signals based on off-hook signals
Sends identification information to a connection control device that outputs information request signals, etc.
And a caller information (telephone number) input to the connection control device.
Customer list database or telephone subscriber data
A data processing device comprising a computer for retrieving the name, address, etc. of a caller from a base , wherein a connection control device connected to a telephone line, a telephone line and the connection control device are connected. Everything is called via the private branch exchange following
And the extension phone to be connected way, the call from the caller
One signal to the private branch exchange based on the 16 Hz signal
6Hz signal transmission, private branch exchange line connection information, line
Based on disconnection information or off-hook signal of extension phone
And identification information transmitting apparatus of the inner line phones supplementary for sending the identification information to the connection control unit that outputs the identification information request signal etc. by tone signal Te, an extension phone connected to the connection control device
3. A data processing device comprising a data recording device storing all call records of the machine, according to claim 3, and
Or the identification information transmitting device is an extension telephone.
A detection unit for detecting an identification information request signal from a connection control device based on a tone signal based on an off-hook signal of the telephone, and an identification information transmitting unit for transmitting identification information of an extension telephone in response to the detection of the identification information request signal by the detection unit The data processing apparatus comprising: a data processing apparatus for transmitting caller information to a telephone line by a caller information notification service according to the invention of claim 2; In the invention of 1 or 2 or 3 or 4 or 5, the data processing device in which the identification information transmitted from the identification information transmitting device to the connection control device is an extension number is the invention of claim 6 and the invention of claim 2 or 5 In the con
Computer is caller information detected by the connection controller
The name, address, etc. of the caller from the telephone subscriber database
The search to those to be registered in the customer list database <br/> data processing apparatus according to a present invention and to shall of claim 7.

[0005]

Next, a preferred embodiment of the present invention will be described in detail with reference to FIGS. Reference numeral 1 denotes a connection control device connected to a telephone line. The connection control device 1 transmits a 16 Hz signal to the private branch exchange 2 based on a 16 Hz signal serving as a call signal from a caller, and connects the private branch exchange 2 to the private branch exchange 2. It outputs an identification information request signal or the like based on a tone signal based on line connection information or line disconnection information based on the operation, an off-hook signal of the extension telephone 3, or the like.
The identification information here refers to the extension number given to the extension telephone 3.

Reference numeral 6 denotes an identification information transmitting device attached to the extension telephone 3 for inputting / outputting a tone signal. The identification information transmitting device 6 is connected to a receiver cord. The identification information transmitting device 6 includes a detection unit 7 for detecting an identification information request signal from the connection control device 1 and identification information (extension number) of the extension telephone 3 in response to the detection of the identification information request signal by the detection unit 7. the identification information transmission unit 8 to be sent to the connection control apparatus 1 in the tone signal, the identification information stored in the table by the identification information transmission unit 8 (extension number) is further a memory unit 9 is read out.

[0007] With this configuration, when a 16 Hz signal is transmitted to the telephone line in response to a call signal from a caller, the connection control device 1 that has received the 16 Hz signal itself transmits the 16 Hz signal through the private branch exchange 2. Send it to extension telephone 3. At this time, the telephone line and the connection control device 1 are temporarily connected. Then, 16H sent by the connection control device 1
In response to the z signal, the calling bell rings in all the extension telephones 3 connected to the private branch exchange 2. Then, the extension telephone 3 whose receiver is first off-hook by the operator forms a closed circuit with the connection control device 1 by the private branch exchange 2. When this off-hook signal is input to the connection control device 1 through the private branch exchange 2, the connection control device 1 sends out an identification information request signal by a tone signal. This identification information request signal is transmitted to the extension telephone 3 off-hook by the private branch exchange 2 and the identification information transmission device 6 having a closed circuit. The identification information transmitting device 6 having detected the identification information request signal by the detection unit 7 reads the identification information (extension number) registered in the memory unit 9 and uses the identification information as a tone signal from the identification information transmitting unit 8 to control the connection. Send it to device 1. Based on this identification information, the connection control device 1 switches the temporary connection with the extension telephone 3 to the main connection with the telephone line.
Note that, in the preferred embodiment, 1
The temporary connection is performed based on the 6 Hz signal, but the temporary connection is not performed, and after the identification information is transmitted to the connection control device 1 by the identification information transmitting device 6, the connection control device 1 is switched to the extension telephone based on the identification information. 3 may be connected to a telephone line.

Next, a data processing device using the extension telephone identification device of the present invention will be described in detail with reference to FIG. Reference numeral 1 denotes a connection control device connected to a telephone line that performs a caller information notification service. The connection control device 1 is configured to transmit a call signal from a caller based on a 16 Hz signal.
Transmission of a 16 Hz signal to the private branch exchange 2, detection of caller information, and requesting identification information of a tone signal based on line connection information, line disconnection information based on the connection operation of the private branch exchange 2, off-hook signal of the extension telephone 3, or the like. It outputs a signal. Here, the caller information is mainly a telephone number of the caller, and the identification information is an extension number given to the extension telephone 3.

Reference numeral 3 denotes an extension telephone connected to the private branch exchange 2 through a number of extensions. The extension telephone 3 is provided with a computer 4 for data processing. A computer 4 attached to the extension telephone 3 comprises a keyboard and a handwriting input device and a display device such as a CRT and an LCD. Each of the computers 4 is connected to the connection control device 1 to provide caller information and line connection information. , Line disconnection information and the like are input. Reference numeral 5 denotes a server computer connected to each computer 4 attached to the extension telephone 3 as necessary. The server computer 5 integrally manages a database and the like of each computer 4. The computer 4 searches the customer list database or the telephone subscriber database for the name and address of the caller based on the input caller information (phone number), and the caller is registered in the customer list database. If there is no new user, a program for registering the telephone number, name, address, etc. of the caller in the customer list database based on the telephone subscriber database is incorporated. Note that the identification information transmitting device 6 of the data processing device has the same configuration and operation as the identification information transmitting device 6 of the extension telephone identification device, and a description thereof will be omitted.

A description will be given based on the case where the data processing apparatus configured as described above is used in a mail order system. First, a person who places an order for a product establishes a telephone line for providing a caller information notification service (telephone number). If you make a phone call to place an order from your home to the mail order company,
An Hz signal and sender information are transmitted, and these signals and information are detected by the connection control device 1. Upon detecting the 16 Hz signal, the connection control device 1 sends the 16 Hz signal to the extension telephone 3 through the private branch exchange 2 by itself. By this signal transmission, the telephone line and the connection control device 1 are temporarily connected.
Then, all the bells of the extension telephone 3 are turned on by the 16 Hz signal from the connection control device 1. When this operation is performed, the connection control device 1 sends the detected caller information to all the computers 4 attached to the extension telephone 3. Each computer 4 searches the customer list database based on the caller information. If there is no data matching the caller information in the customer list database, the name and address of the caller matching the caller information from the telephone subscriber database. Search for etc.

At the same time as the above processing, of the extension telephones 3 where the ringing bell rings, the extension telephone 3 whose receiver is first off-hook by the operator forms a closed circuit with the connection control device 1 by the private branch exchange 2. At this time, the connection control device 1 to which the off-hook signal has been input through the private branch exchange 2 sends out an identification information request signal based on a tone signal.
This identification information request signal is sent to the identification information sending device 6 having a closed circuit formed with the extension telephone 3 off-hook by the private branch exchange 2. The identification information transmitting device 6 that has detected the identification information request signal by the detection unit 7
The identification information (extension number) registered in the connection control device 1 is read, and the identification information is transmitted to the connection control device 1 from the identification information transmitting unit 8 as a tone signal.

This identification information is sent from the connection control device 1 to each computer 4 attached to the extension telephone 3, and each computer 4 determines whether or not the computer is attached to the off-hook extension telephone 3 based on this identification information. It is determined that only the computer 4 having data matching the identification information is selected, and the selected computer 4 changes the name, address, etc. of the sender of the search result based on the sender information from the connection control device 1. Display on the display device. The operator confirms whether or not the sender is the same person based on the searcher name and the address, listens to the sender's ordered product, and inputs the product name by keyboard. At this time, if the caller is a person registered in the customer list database and does not clearly remember the product name of the previously ordered product, it is possible to search for and confirm the corresponding product from the past ordered products.

If the caller is a new member who is not registered in the customer list database, the telephone number, name, address, ordered items, etc. of the caller retrieved from the telephone subscriber database are stored in the customer list of the computer 4. Registered in the database. The newly registered subscriber data of the computer 4 is registered and managed in the customer list database of the server computer 5 as needed. Then, the order data input to the computer 4 by the operator is sent to the merchandise management department, where the corresponding merchandise is selected, packed and attached with a destination label, conveyed to the transport department and sent to the orderer. Shipped. This processing is input to the terminal computer of each section in the merchandise management section and the transport section. In the preferred embodiment, the identification information transmitting device 6 is connected to the handset cord and operates as a general device based on a tone signal, so that the device can be provided at a low cost. For example, another signal such as a modem signal may be used. In this case, a detection unit 7 for directly detecting caller information and the like transmitted simultaneously with a call signal and the like is provided in the identification information transmitter 6, and based on the caller information and the like. It goes without saying that the telephone 4 to be off-hook by transmitting the identification information of the extension telephone 3 may be designated from the computer 4 in reverse.

In the preferred embodiment, an example of connection based on a call signal from the outside has been described. However, when an operator off-hook extension telephone 3, identification information sending device 6 sends an off-hook signal to connection control device 1 to connection control device 1. Is transmitted, and the connection control device 1 transmits the identification information request signal to the identification information transmission device 6 as a tone signal based on the off-hook signal, so that the identification information transmission device 1 retransmits the identification information to the connection control device 1. According to the identification information, the connection control device 1 makes a temporary connection with the telephone line. In this temporary connection state, the computer 4 attached to the extension telephone 3 may perform a connection operation with the other party. In this case, the extension telephone 3
The computer 4 automatically dials the calling number via a modem or the like in a temporary connection state with the PC 4 in a temporary connection state, calls the other party's telephone, and calls a large number of registrants recorded in the computer 4 Can be surely called without making a wrong call. Next, another data processing device shown in FIG. 4 is a connection control device 1 in which a data recording device 10 for storing all call records of the extension telephone 3 instead of the computer 4 is connected to the connection control device 1. When the operator wants to confirm the call record he has made, the identification information transmitting unit 8 of the identification information transmitting device 6 transmits the identification information to the connection control device 1 by, for example, pushing the ♯ symbol or the like of the extension telephone 3. To send to. Based on this identification information, the operator can freely access the memory area of the data recording device 10 that stores all the call records of the extension telephone 3 and check or confirm the contents of the call. Here, the identification information is input to prevent access to a call record made by another operator.

[0015]

As is apparent from the above description, according to the present invention, the connection control device connected to the telephone line is connected to the identification information transmitting device through the private branch exchange. Can be automatically identified. Further, in claim 2 for connecting the computer to the connection control device of the extension telephone identification device, the database computer incidental the extension telephone automatically selected and
Since the name and address of the sender can be searched based on the data, the data processing can be promptly performed . Further, according to the third aspect of the present invention, the data recording device is connected to the connection control device of the extension telephone identification device, and the call record of the extension telephone with which the telephone call was made can be appropriately called to confirm the contents of the telephone call and eliminate mistakes in listening. . Further, the connection control device captures caller information transmitted to the telephone line.
Then, the caller information notification service sends the caller information to the computer, so that the caller's name, address, etc. can be searched based on the computer database before receiving the call. Data processing can be performed without giving a waiting time. In claim 6,
Each extension telephone is provided with an identification information transmitting device for transmitting the extension number, and by transmitting the extension number set to the extension telephone to the computer, the computer attached to the extension telephone can be automatically selected, and the operator can select the computer of the computer. No selection operation is required. Further, the present invention has various advantages such as that a customer list database can be easily created based on the telephone subscriber database. Therefore, the present invention greatly contributes to the development of the industry as an extension telephone identification device and a data processing device which have solved the conventional problems.

[Brief description of the drawings]

FIG. 1 is a block diagram showing a preferred embodiment of an extension telephone identification device of the present invention.

FIG. 2 is a block diagram of an identification information transmitting device used in the extension telephone identification device of the present invention.

FIG. 3 is a block diagram showing a preferred embodiment of the data processing device of the present invention.

FIG. 4 is a block diagram showing another preferred embodiment of the data processing device of the present invention.

[Explanation of symbols]

 REFERENCE SIGNS LIST 1 connection control device 2 private branch exchange 3 extension telephone 4 computer 6 identification information transmission device 7 detection unit 8 identification information transmission unit 10 data recording device

────────────────────────────────────────────────── ─── Continuation of front page (56) References JP-A-8-139800 (JP, A) JP-A-4-288755 (JP, A) JP-A-10-240656 (JP, A) JP-A-10- 75300 (JP, A) JP-A-10-215322 (JP, A) (58) Fields investigated (Int. Cl. ⁷ , DB name) H04Q 3/58 106 H04M 3/42

Claims (7)

(57) [Claims] A connection control device connected to a telephone line (1)
And the private branch exchange following the telephone line and the connection control device (1).
An extension telephone (3) connected so that all calls are made via (2), and 16H serving as a call signal from the caller
Based on the z signal, the 16 Hz signal to the private branch exchange (2) is
Sending, private branch exchange (2) line connection information, line disconnection information
Or, based on the off-hook signal of the extension telephone (3), etc.
An extension telephone identification device comprising an extension telephone (3) for transmitting identification information to a connection control device (1) for outputting an identification information request signal or the like by a connection signal, and an accompanying identification information transmission device (6). 2. A connection control device (1) connected to a telephone line.
And the private branch exchange following the telephone line and the connection control device (1).
An extension telephone (3) connected so that all calls are made via (2), and 16H serving as a call signal from the caller
Based on the z signal, the 16 Hz signal to the private branch exchange (2) is
Sending, private branch exchange (2) line connection information, line disconnection information
Or, based on the off-hook signal of the extension telephone (3), etc.
An extension telephone (3) that sends identification information to a connection control device (1) that outputs an identification information request signal and the like by a connection signal, and an attached identification information sending device (6), and an input to the connection control device (1).
Based on the caller information (phone number)
Caller from database or telephone subscriber database
A data processing device comprising a computer (4) for retrieving name, address, etc. 3. A connection control device (1) connected to a telephone line.
And the private branch exchange following the telephone line and the connection control device (1).
An extension telephone (3) connected so that all calls are made via (2), and 16H serving as a call signal from the caller
Based on the z signal, the 16 Hz signal to the private branch exchange (2) is
Sending, private branch exchange (2) line connection information, line disconnection information
Or, based on the off-hook signal of the extension telephone (3), etc.
Over tone signal connection control device for outputting the identification information request signal etc. by (1) to the inner wire phone for sending the identification information (3) supplementary identification information sending device (6), the connection control unit (1) A data processing device comprising a data recording device (10) for storing all call records of an extension telephone (3) to be connected. The identification information transmitting device (6) is an extension telephone (3)
(7) Detecting unit for detecting identification information request signal from connection control device (1) by tone signal based on off-hook signal etc.
4. A data processing apparatus according to claim 1, further comprising: an identification information transmitting section (8) for transmitting identification information of the extension telephone (3) in response to detection of the identification information request signal by said detection section (7). apparatus. 5. The data processing apparatus according to claim 2, wherein the caller information is transmitted to the telephone line by the caller information notification service . 6. An identification information transmitting device (6) to a connection control device.
6. The data processing device according to claim 1, wherein the identification information sent to (1) is an extension number. 7. A computer (4) is connected to a connection control device (1).
From the detected sender information, the sender's name, address, etc.
Customer list data retrieved from telephone subscriber database
6. The data processing device according to claim 2 , wherein the data is registered in a base .