JPH10257176A - Telephone call transfer system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a telephone call transfer system in which a telephone call to the destination of each individual can be efficiently and certainly transferred to a target person without generating any obstacle to a task. SOLUTION: A private branch exchange 1 is provided with a data base memory in which the telephone number of a private branch telephone set 141 or the like close to a computer 151 or the like which is being used by each individual and the individual information of the user of the computer 151 or the like are stored so as to be made correspond to each other. Thus, a telephone call to each individual can be transferred to the private branch telephone set 141 or the like close to the computer 151 or the like which is being used by the user according to the storage content.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a telephone transfer system for transferring a telephone in a company, a government office or the like.

[0002]

2. Description of the Related Art Conventionally, in a telephone transfer system used for a company or the like, when calling a specific person, the telephone number of the department where the person is located is searched from a telephone directory and the telephone number is entered. Based on the phone call. Also, if the person receiving the call is not the specific person, the receiver is requested to call the specific person.

[0003]

However, in the conventional telephone transfer system, if the other party is absent when calling the other party, a message is requested to the receiver of the telephone,
Requesting a call transfer to the address of the other party, or calling back after a while, it takes time and effort,
Not only the person making the call but also the recipient of the call wasted time, which hindered business.

[0004] The present invention has been made to solve the above-mentioned problems, and has no problem in business.
It is an object of the present invention to provide a telephone transfer system capable of efficiently and reliably transferring a call addressed to each individual to a target person.

[0005]

In order to achieve this object, a telephone transfer system according to the first aspect of the present invention comprises a plurality of telephones installed in a premises, a connection between an external telephone line and the telephones. A private branch exchange that manages the connection between the telephone sets, a private telephone line that connects the telephone set with the private branch exchange, an information processing device connected to the private branch exchange via a network, and the information processing device. Personal identification means for acquiring personal identification information that is information for identifying personal information of a user who is using the telephone, a telephone number acquisition means for acquiring a telephone number of the telephone located near the information processing apparatus, and the personal identification Personal telephone number storage means for storing information and the telephone number acquired by the telephone number acquisition means in association with each other; Based on the stored contents, and transfer means for transferring the telephone located near the information processing apparatus to which the person is using, wherein the further comprising a.

That is, the personal identification means identifies each person using the information processing apparatus, the telephone number obtaining means obtains the telephone number of a telephone located near the information processing apparatus, and stores the personal telephone number storage means. Stores the personal identification information identifying each individual and the telephone number in association with each other, and the transfer means transfers the telephone addressed to each individual to the telephone located near the information processing device used by each individual .

[0007] Therefore, the telephone call for each individual is transferred to a telephone near the place where each individual is located, so that the work of other individuals is not hindered and the telephone call for each individual can be efficiently performed. Can be transferred.

According to a second aspect of the present invention, there is provided the telephone transfer system, wherein the information processing apparatus includes: the personal identification means; and personal information transmission means for transmitting personal identification information identified by the personal identification means to the private branch exchange; Device identification information transmitting means for transmitting device identification information for identifying each of the information processing devices to the private branch exchange.

That is, the personal information transmitting means transmits personal identification information for identifying each individual who uses the information processing apparatus from the information processing apparatus to the private branch exchange. Information for identifying the device is transmitted from each information processing device to the private branch exchange. Therefore,
Since each information processing device identifies each individual, the load on the private branch exchange can be reduced, and a different identification method can be used for each information processing device. Also, by transmitting the device identification information to the private branch exchange by the device identification information transmitting means, the private branch exchange can obtain the identification information of each information processing device and each individual, and the device identification information, the personal identification information, and Since the three pieces of telephone number information can be used in connection with each other for telephone transfer, telephone calls addressed to each individual can be efficiently and reliably transferred to the intended person without hindering the work of other people. Can be.

According to a third aspect of the present invention, in the telephone transfer system, the information processing apparatus includes a first apparatus telephone number storage unit that stores a telephone number of the telephone set near the information processing apparatus. The telephone number acquiring means is configured to acquire the telephone number of the telephone located near the information processing device based on the stored contents.

That is, the first device telephone number storage means includes:
The telephone number of a telephone located near the information processing device is stored, and the telephone number acquiring unit is configured to store the telephone number of the telephone located near the information processing device based on the storage content of the first device telephone number storage unit. Get the phone number of

The telephone transfer system according to claim 4, wherein the private branch exchange stores the device identification information and the telephone number of the telephone located near the information processing device in association with each other, and stores the second device telephone number. Storage means, wherein the telephone number acquisition means is configured to acquire the telephone number of the telephone located near the information processing apparatus based on the storage content of the second device telephone number storage means. And

That is, the second device telephone number storage means comprises:
The device identification information for identifying each information processing device and the telephone number of a telephone located near each information processing device are stored in association with each other, and the telephone number acquisition unit stores the contents of the second device telephone number storage unit. A telephone number of the telephone located near the information processing apparatus.

[0014]

Embodiments of the present invention will be described below with reference to the drawings.

FIG. 1 is a diagram showing a schematic configuration of a telephone transfer system according to the present embodiment.

The private branch exchange 1 connects the external telephone line to the telephones 141 to 143 on the premises and the telephone 14 on the premises.
1 to 143 are controlled.

The external line 2 is a telephone line connecting the external telephone line and the private branch exchange 1.

The telephones 141 to 143 transmit and receive voice and have dials or push buttons for inputting telephone numbers and personal numbers, and are connected to the private branch exchange 1 via the private telephone line 6.

Computer 151 as information processing device
To 159 are connected via the network line 7, and the private branch exchange 1 is also connected to the network line 7.

FIG. 2 is a block diagram schematically showing a circuit configuration of the private branch exchange 1. As shown in FIG.

The private branch exchange 1 includes a microcomputer section 27 having a CPU 20, a program ROM 21, a database memory 22, and a telephone number memory 26, which are connected to each other via a bus 25, and a telephone line connection section 23.
And a network line connection unit 24 are connected to each other by a bus 25.

In the telephone transfer system of the present embodiment, a unique number (such as an ID number, hereinafter referred to as an individual number) assigned to each individual is used as personal identification information indicating each individual. Used.

The CPU 20 controls the entire operation of the private branch exchange 1.

The database memory 22 comprises a personal number section 60 and a personal telephone number section 61, as shown in FIG. The personal number part 60 stores a personal number, and the personal telephone number part 61 stores a telephone number associated with the personal number. Therefore, the database memory 22 constitutes the personal telephone number storage means of the present invention.

The program ROM 21 contains a CPU 2
A program for executing the control performed at 0 is stored.

The telephone line connection unit 23 is connected to the external line 2 and the telephones 141 to 143, and receives a telephone number or a personal number from the telephones 141 to 143 in the premises or from the external telephone line, and receives the received telephone number or personal number. Depending on the number, telephones 141 to 143 on the external telephone line or on the premises that transmitted the telephone number or the personal number, and telephones 14 on the premises corresponding to the received telephone number or the personal number
It controls the connection between 1 and 143.

The network line connection unit 24 is connected to the computers 151 to 159 via the network line 7 and controls the network line 7.

The telephone number memory 26 comprises a computer identifier section 70 and a computer telephone number section 71, as shown in FIG. The computer identifier unit 70 stores an identifier (hereinafter, referred to as a computer identifier) as device identification information for identifying each of the computers 151 to 159. The computer telephone number section 71 stores the nearest telephone numbers of the computers 151 to 159 in association with computer identifiers. The telephone number memory 26 constitutes the second device telephone number storage means of the present invention.

FIG. 3 shows the computers 151 to 15
9 is a block diagram illustrating an outline of a circuit configuration of FIG.

The microcomputer section 39 provided in each of the computers 151 to 159 includes a CPU 30 and
It has a program ROM 31 and a user information memory 33, which are connected to each other via a bus 37.
The bus 37 has a network line connection unit 38,
A CRT 34, a mouse 35, and a keyboard 36 are connected.

The CPU 30 is connected to the computer 15
1 to 159 are entirely controlled.

The program ROM 31 includes a CPU 3
0 is stored.

In the user information memory 33, personal numbers that can log in to the computers 151 to 159 and passwords for authenticating each individual are stored in association with each other.

The CRT 34 is a device for displaying character and image data based on a command from the CPU 30. The mouse 35 and the keyboard 36 are used to input data to the microcomputer 39.

In the telephone transfer system, the following description will be made assuming that the telephone number of the telephone 141 is 4141, the telephone number of the telephone 142 is 4142, and the telephone number of the telephone 143 is 4143.

Similarly, the computer identifier of the computer 151 is 151, the computer identifier of the computer 152 is 152, the computer identifier of the computer 153 is 153, the computer identifier of the computer 154 is 154, the computer identifier of the computer 155 is 155, and the computer identifier of the computer 156 is 155. The computer identifier is 156, the computer identifier of the computer 157 is 157, the computer identifier of the computer 158 is 158, and the computer identifier of the computer 159 is 1
59.

Next, a process for transferring a call received by each individual to each individual will be described with reference to the flowchart of FIG. Hereinafter, a process in the case where a telephone call is made to a person whose personal number is 12345 will be described as an operation example.

First, a person who wants to call the person with the personal number 12345 transmits a telephone number or a personal number to the private branch exchange 1 from his / her telephone set via the external telephone line or the private line 6. In the present embodiment, 12
345 is transmitted to the private branch exchange 1 (step 100; hereinafter, described as S100).

In the case of communication between the telephones 141 to 143 in the premises, for example, the telephones 141 to 141 are used.
By pressing one of the plurality of push buttons corresponding to the personal number provided in 3, the personal number is transmitted.

In the case of communication from an external telephone line,
For example, first, a representative telephone receives a call, an operator of the representative telephone asks for an addressee, and the operator presses a push button corresponding to the addressee to transmit a personal number.

Further, an external telephone line or the telephone 14
From 1 to 143, the telephone numbers of the telephones 141 to 143 may be dialed directly. In this case, the private branch exchange 1 receives the telephone number.

When the private branch exchange 1 receives the telephone number or the personal number (S101), the private branch exchange 1 determines whether the received number is a telephone number or a personal number (S102). In S102, if the received number is a telephone number, the process proceeds to S103, and if it is a personal number, the process proceeds to S104. In this telephone transfer system, the personal number is made up of 5 digits and the telephone number is made up of 4 digits, and it is possible to determine whether it is a personal number or a telephone number based on the number of digits. Here, in the present operation example, in the private branch exchange 1, "1234"
5 ", which is a 5-digit number, is determined as a personal number,
Proceed to S104.

If the telephone number is received by the private branch exchange 1, in S103, the telephone transmitting the telephone number to the private branch exchange 1 and the telephone 141, 142 or 143 corresponding to the telephone number Is connected, and the process ends.

In S104, the telephone number corresponding to the personal number received in S101 is searched for by referring to the contents stored in the database memory 22. In this operation example, since the received personal number is 12345, the telephone number is 4 from FIG.
141.

Then, in S105, the private branch exchange 1
Then, the telephone which transmitted the personal number and the telephones corresponding to the telephone numbers searched in S104 among the local telephones 141 to 143 are connected, and the processing is terminated. S1
The process 05 constitutes the transfer means. In this operation example, since the telephone having the telephone number 4141 is the telephone 141, the telephone 141 is connected to the telephone which has transmitted the personal number to the private branch exchange.

Next, a process for identifying users of the computers 151 to 159 will be described with reference to the flowchart of FIG. Hereinafter, a case where the person with the personal number 12346 logs in to the computer 154 will be described with an operation example.

At S110, the user whose personal number is 12346 logs in to computer 154. At the time of this login, the user enters his / her name or name code, etc.
By entering the password, the user's personal number is identified. Note that the processing of S110 constitutes a personal identification unit.

At S111, computer 154 transmits the computer identifier and the personal number to private branch exchange 1, and proceeds to S112. In this operation example, the computer 15
154 of the computer identifier of No. 4 and 123 of the personal number
Is transmitted to the private branch exchange 1. Note that the processing in S111 constitutes a personal information transmitting unit and a device identification information transmitting unit.

In S112, private branch exchange 1 checks in S111
, The telephone number corresponding to the transmitted computer identifier is obtained from the computer telephone number section 71. In this operation example, the telephone number 4142 corresponding to the computer identifier 154 is obtained. Note that the processing of S112 constitutes a telephone number acquisition unit.

At S113, personal telephone number section 61 of FIG.
Is changed to the telephone number obtained in S112 among the telephone numbers stored in S112. In this operation example, the personal number 123
The telephone number corresponding to 46 is updated to 4142.

The processing when the user logs out of the computers 151 to 159 will be described with reference to the flowchart of FIG. Hereafter, personal number 1234
A case where six people log out of the computer 154 will be described as an operation example.

At S120, when the user of personal number 12346 logs out of computer 154, S12
At 1, the personal number is transmitted to the private branch exchange 1, and at S12
Proceed to 2.

At S122, the telephone number in personal telephone number section 61 corresponding to the personal number is changed to a preset telephone number. In this operation example, the personal number is 1234
The telephone number 4142 corresponding to No. 6 is changed to a preset telephone number (4140 in this operation example).

As described above, according to the telephone transfer system of the present embodiment, since the telephone addressed to each individual is transferred to the telephone near the place where the individual is located, the telephone transfer system can be used for the work of another person. The telephone addressed to each individual can be efficiently transferred without causing any trouble.

The present invention is not limited to the above-described embodiment, and various changes can be made without departing from the scope of the present invention.

For example, in the above-described embodiment, a computer is used as the information processing apparatus. However, any apparatus that requests information for identifying each individual at the time of use may be used, such as a workstation, a word processor, or the like. May be.

In the above-described embodiment, the individual who has logged in is identified on the computer side as the information processing apparatus. However, by performing the login and logout processing in the private branch exchange, Individuals may be identified.

Further, the information processing apparatus is provided with a first apparatus telephone number storage means, and the first apparatus telephone number storage means preliminarily stores the telephone number of the nearest telephone of the information processing apparatus. The information may be transmitted from the information processing device to the private branch exchange, or the telephone number obtaining means may access the contents stored in the first device telephone number storage means. In this case, it is possible to easily set the telephone number of the nearest telephone of each information processing apparatus, and it becomes easy to access necessary telephone number information by the telephone number obtaining means.

Further, in the above embodiment, the personal number assigned to each individual is used as the information for identifying the individual. However, the information is not limited to this as long as the information can identify the individual. It may be a personal name, a symbol string, or a character string.

In the above embodiment, the telephone is transferred to the nearest telephone of each computer. However, it is not necessary to transfer the telephone to the nearest telephone. May be forwarded to another telephone.

[0061]

As is apparent from the above description, according to the telephone transfer system according to the first aspect of the present invention, a telephone addressed to each individual is placed on a telephone near the place where each individual is located. Since the call is forwarded, telephone calls addressed to each individual can be efficiently transferred without hindering the work of others.

According to the telephone transfer system of the second aspect, since each individual is identified on each information processing apparatus side, the load on the private branch exchange can be reduced, and a different identification method for each information processing apparatus. It can also be used. Also, by transmitting the device identification information to the private branch exchange by the device identification information transmitting means, the private branch exchange can obtain both the identification information of each information processing device and each individual, and the device identification information, the personal identification information, and Since the three pieces of telephone number information can be used in connection with each other for telephone transfer, telephone calls addressed to each individual can be efficiently and reliably transferred to the intended person without hindering the work of other people. Can be.

According to the telephone transfer system of the third aspect, it is possible to easily set the telephone number of the nearest telephone of each information processing apparatus, and to access necessary telephone number information by telephone number obtaining means. Becomes easier.

According to the telephone transfer system of the fourth aspect, the private branch exchange stores the apparatus identification information and the telephone number of the telephone located near the information processing apparatus in association with each other, and stores the information. Since the telephone number of the telephone located near the information processing apparatus is obtained based on the content, the telephone addressed to each individual can be efficiently and reliably transferred to the intended person.

[Brief description of the drawings]

FIG. 1 is a diagram showing a schematic configuration of a telephone transfer system according to an embodiment of the present invention.

FIG. 2 is a block diagram schematically showing a circuit configuration of a private branch exchange used in the telephone transfer system.

FIG. 3 is a block diagram schematically showing a circuit configuration of a computer as an information processing device used in the telephone transfer system.

FIG. 4 is a diagram showing a structure of data stored in a personal telephone number storage means used in the telephone transfer system.

FIG. 5 is a diagram showing a structure of data stored in a second device telephone number storage means provided in the private branch exchange.

FIG. 6 is a flowchart showing a procedure of processing in the telephone transfer system.

FIG. 7 is a flowchart showing a process when logging in to a computer in the telephone transfer system.

FIG. 8 is a flowchart showing a process when logging out of the computer in the telephone transfer system.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 1 Private branch exchange 6 Private telephone line 7 Network line 22 Database memory 26 Telephone number memory 27 Microcomputer part 33 User information memory 39 Microcomputer part 141 Private telephone 151 Computer

Claims (4)

[Claims] 1. A plurality of telephones installed on a premises, a private branch exchange managing a connection between an external telephone line and the telephone, and a connection between the telephones, and a private telephone connecting the telephone and the private branch exchange A telephone transfer system comprising: a line; and an information processing device connected to the private branch exchange via a network; and personal identification information that is information for identifying personal information of a user who uses the information processing device. And a telephone number acquiring means for acquiring a telephone number of the telephone located near the information processing apparatus, and the personal identification information, and the telephone number acquired by the telephone number acquiring means. Personal telephone number storage means for storing the telephone numbers addressed to each individual based on the contents stored in the personal telephone number storage means. Call forwarding system characterized by comprising: a transfer means for transferring the telephone located near the sense device. 2. The information processing apparatus identifies the information processing apparatus, and personal information transmitting means for transmitting personal identification information identified by the personal identification means to the private branch exchange. The telephone transfer system according to claim 1, further comprising: a device identification information transmitting unit that transmits device identification information to the private branch exchange. 3. The information processing apparatus further includes a first device telephone number storage unit that stores a telephone number of the telephone set located near the information processing device. The telephone transfer system according to claim 1 or 2, wherein the telephone transfer system is configured to acquire a telephone number of the telephone located near the information processing device based on stored contents. 4. The private branch exchange comprises second device telephone number storage means for storing the device identification information and the telephone number of the telephone located near the information processing device in association with each other, The apparatus according to claim 1, wherein the acquisition unit is configured to acquire a telephone number of the telephone located near the information processing device based on a storage content of the second device telephone number storage unit. 3. The telephone transfer system according to any one of 3.