KR20010007757A - a system to process the order of consumer - Google Patents

Abstract

PURPOSE: A system for receiving purchase order is provided to deliver goods to a user rapidly by CONSTITUTION: If a user takes off a receiver of telephone and pushes buttons of a sending device, automatic dialing is done and the user is connected to a purchase order receiving center. If the sending device is connected to the receiving center, the sending device transmits an its original number to the receiving center. If the original number is received, a transmitting/receiving part of the receiving center outputs the original number to a main server and connects a counselor to receive the purchase order.(ST101,ST102) If the original number is transmitted to the main server, a controlling part of the main server drives a searching engine, searches user's information correspondent to the original number, that is, name, address and a telephone number, and outputs the user's information to a monitor.(ST103) If the counselor, which received the purchase order, inputs item of goods which the user requests, the controlling part of the main server drives the searching engine, searches member shops, which handles corresponding goods, from data stored in a member shop database, and outputs the member shops to a monitor(ST104,ST105).

Description

Purchase Order Receipt System {a system to process the order of consumer}

The present invention relates to a purchase order reception system for receiving and processing a purchase order of a product, and more particularly, to a purchase order reception system that delivers a consumer's purchase request to the nearest affiliated store and quickly delivers a corresponding product desired by the consumer.

In general, if a consumer wants to purchase a particular product at home, for example, in order to deliver a jjajangmyeon, the consumer must check the telephone number of the store handling the article, and then call the telephone number to request delivery of the necessary article.

However, in order to purchase a specific product in the above manner, there is a problem in that the customers must know all the phone numbers of each store handling the product, and also, in order to deliver the goods, the address must be provided to the corresponding store. There was discomfort.

Accordingly, the present invention has been invented to solve the above problems, if there is a consumer's purchase request to purchase a particular product, and delivers the order information to the nearest merchant to the consumer along with the location information of the consumer to the consumer quickly The purpose of the present invention is to provide a purchase order receiving system for delivery.

In order to achieve the above object, the present invention provides a purchase order receiving system for receiving and processing a purchase order of a product: when a unique number is authorized from a calling device of a user connected to a telephone, the agent of the reception center is connected and searched. A user information retrieval step of driving the engine to retrieve and output user information corresponding to the unique number received from the user database; A merchant information search step of searching for and outputting at least one affiliate store handling the corresponding product from a merchant database by driving a search engine when a counselor receiving the user's purchase order inputs an item of a product requested by the user; And if a particular merchant is selected from the affiliated stores found in the step characterized in that it comprises an order information transmission step of transmitting the user's order content and location information to the corresponding affiliated store by connecting the affiliated store and the counselor by driving the calling device.

1 is a view showing a purchase order receiving system according to the present invention;

2 is a diagram illustrating an example of a user database;

3A and 3B illustrate an example of an affiliate store database;

4 is a flowchart illustrating a method of operating a purchase order receiving system according to the present invention.

Explanation of symbols for main parts of the drawings

10: user 11: phone

12,24: Sending device 20: Purchase Order Reception Center

21: main server 22: transceiver

23: Counselor (telephone) 30: Merchant

211 control unit 212 search engine

213,214: database 215: key input unit

216 monitor

Hereinafter, a preferred embodiment of the present invention will be described in detail with reference to the accompanying drawings.

1 is a view schematically showing a purchase order receiving system according to the present invention, a one-touch type that automatically dials to the purchase order receiving center 20 which is a pre-inputted telephone number in the telephone 11 installed in the home of the user 10. A dialer 12 is connected, and when the dialer 12 is connected to the reception center 20, the transmitter 12 transmits its own ID to the reception center 20. Done.

On the other hand, the transmission and reception unit 22 of the reception center 20 that receives the purchase order of the user 10 of the main server 21 and the user to retrieve the user information corresponding to the unique number transmitted from the source device 12 A counselor (telephone) 23 that receives a purchase order directly and delivers it to the affiliated store 30 is connected.

That is, the control unit 211 of the main server 21 drives the search engine 212 to search for the user information corresponding to the unique number received from the user and affiliate database (213, 214) and output it to the monitor 216. Instead, the merchant retrieves the merchant information handling the product requested by the user and outputs it to the monitor 216, and also drives the calling device 24 to make a call to the affiliated store 30 located closest to the user 10. Connect with the counselor (23).

As shown in FIG. 2, the user database 213 stores data such as a unique number, a name, an address and a phone number assigned to the user, and the merchant database 214 is illustrated in FIGS. 3A and 3B. As shown, data such as name, phone number, address, business area and holidays are stored for the merchant that handles the product you want to purchase.

Unexplained reference numeral 215 indicates a key input unit used by the counselor 23 to search for an affiliate store that handles the corresponding product according to the purchase order of the user 10.

Next, the operation method of the purchase order receiving system configured as described above will be described in detail with reference to FIG.

When the user 10 picks up the handset of the telephone 11 installed in the house to order a specific product and presses the call button of the calling device 12, the user dials automatically and is connected to the purchase order reception center 20. When connected to 20, the transmitting device 12 transmits its own unique number to the reception center (20).

As described above, when the unique number transmitted from the transmitting device 20 is received, the transmitting / receiving unit 22 of the reception center 20 outputs the unique number to the main server 21 and simultaneously receives a counselor to receive the user's purchase order. Connection (ST101 to ST102).

On the other hand, when the unique number is applied to the main server 21 of the reception center 20, the control unit 211 of the main server 21 drives the search engine 212 to the unique number received from the user database 213 Corresponding user information, that is, information such as a user's name, address and telephone number, is retrieved and output to the monitor 216 (ST103).

In addition, when the counselor 23 receiving the purchase order of the user 10 inputs an item of a product requested by the user 10 through the key input unit 215, the control unit 211 of the main server 21 may search the search engine ( 212 is searched for the merchants 30 handling the article from the data stored in the merchant database 214 and outputted to the monitor 216 (ST104 to ST105).

When the agent 23 selects the affiliated store 30 located closest to the user 10 based on the list of affiliated stores output to the monitor 216, the control unit 211 of the main server 21 controls the calling device 24. It drives and makes a call to the affiliated store 30 (ST106-ST107). When the calling device 24 is driven and the affiliated store 30 is connected as described above, the agent 23 displays the order information of the user 10 and the location information of the user 10 output through the monitor 21. ) To request delivery of goods (ST108).

As described above, the present invention searches for the nearest merchant that handles the goods desired by the consumer while searching the location information of the consumer from the structured database when the consumer requests a purchase, and the order history together with the consumer location information in the corresponding merchant. Instruct the consumer to deliver the goods quickly.

Therefore, in order to purchase a certain product, it is necessary to eliminate the inconvenience that a consumer must know all the phone numbers of each store that handles the product, and also have to inform the store of his / her address in order to deliver the product. Can be.

On the other hand, the present invention can be utilized in emergency rescue services such as the elderly and the sick, as the caller is connected to the reception center and the caller's location is automatically checked at the same time by pressing only the call button of the caller.

Although the present invention has been described with reference to one embodiment shown in the drawings, this is merely exemplary, and those skilled in the art will understand that various modifications and equivalent other embodiments are possible therefrom. Therefore, the true technical protection scope of the present invention should be defined only by the appended claims.

Claims (1)

In a purchase order receiving system that receives and processes a purchase order for a product: When the unique number is authorized from the user's calling device connected to the telephone, the user information retrieval step of connecting the counselor of the reception center and driving the search engine to retrieve and output the user information corresponding to the received unique number from the user database; ; A merchant information search step of searching for and outputting at least one affiliate store handling the corresponding product from a merchant database by driving a search engine when a counselor receiving the user's purchase order inputs an item of a product requested by the user; And If a particular merchant is selected from the searched merchants in the above step, the purchase order received characterized in that it comprises a step of transmitting the order information to transfer the user's order details and location information to the corresponding merchant by driving the sending device to the corresponding merchant and the counselor system.