JPH10307995A - Method for supporting physical distribution and vehicle-mounted equipment - Google Patents

Abstract

PROBLEM TO BE SOLVED: To quickly make a running plan for the appropriate number of personnel, vehicles or the like depending on the amount of collected loads and to enable an efficient loading operation of loads to be delivered. SOLUTION: At the position where each collection/delivery vehicle collects loads to be delivered, information at least on a sender, an addressee, the number, the size and a slip number is transmitted to a collection/delivery base by a radio circuit and a base device arranged in the collection/delivery base makes a running plan for the number of personnel depending on each addressee area, the number of collection/ delivery vehicles or the like on the basis of information received from each collection/ delivery vehicle. When loads to be delivered by each collection/delivery vehicle are loaded, a slip number in a form of bar codes attached on a load for delivery is read, loading information corresponding to the slip number is read out from a load data base 13, a map which provides an address of the addressee in the loading information is retrieved from a map data base 14 and a position of each addressee is displayed on the map. Then, a desired route for delivery to each addressee is instructed to a delivery man, a list of order of loading which reorders the loading information depending on the instructed delivery route is generated and outputted.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention is to improve the efficiency of loading work of a delivery luggage in the luggage collection / delivery business and to provide an operation plan such as an appropriate number of personnel and a number of pickup / delivery vehicles necessary for delivering the collected luggage. The present invention relates to a logistics support method and system that can be quickly planned, and a vehicle-mounted device.

[0002]

2. Description of the Related Art In general, in the pickup and delivery business in the home delivery and transportation business, packages collected by each pickup / delivery vehicle are collected at a collection / delivery base (sales office), and then the packages are sorted by destination area.
If the destination area is a remote location different from the pickup / delivery base,
If the delivery area is within the jurisdiction of the collection / delivery base while the delivery area is within the jurisdiction of the collection / delivery base, the delivery parcel is divided into small areas by dividing the jurisdiction area by the collection / delivery staff. A method has been implemented in which the delivered parcels are loaded on a pickup / delivery vehicle of each delivery person and delivered to their respective destinations. In this case, the delivery baggage classified by small area at the pickup / delivery base includes the delivery baggage sent from a remote pickup / delivery base.

[0003] In such a collection and delivery business, a delivery person in each small area determines a delivery order based on an address on a delivery slip of each package, sorts the delivery slips in the delivery order, and determines the last package to be delivered. The load is loaded first, and the package to be delivered first is loaded last, so that the unloading work at the delivery destination can be performed efficiently.

[0004]

However, with regard to the loading order of the packages, the delivery personnel themselves determine the loading order by rearranging the delivery slips in the delivery order based on the address on the slip. If the number of luggage increases,
It takes a long time before the loading order is determined, and there is a problem that the loading operation cannot be performed efficiently. As a rule of thumb, it takes at least one hour and 30 hours to complete loading
It takes a minute.

Here, for example, as in an "operation management system" disclosed in Japanese Patent Application Laid-Open No. 63-24400, an optimal delivery route is determined by a computer at a collection and delivery base (terminal) regardless of the judgment of a delivery person. , And instructs to guide the pickup and delivery vehicles along the delivery route,
Since the loading order of the packages is not taken into consideration, there is a problem that the time for searching for the target package at the time of unloading becomes long, and the unloading operation becomes inefficient.

On the other hand, at a pickup / delivery base, if luggage is picked up from various places, an operation plan (delivery plan) such as the number of personnel and the number of pickup / distribution vehicles for delivering the collected luggage.
It is necessary to quickly prepare personnel and collection and delivery vehicles, but conventionally, when the collection and delivery vehicles return to the collection and delivery base and the luggage is collected, the operation plan of the personnel etc. is planned based on the amount of collected luggage. Therefore, there is a problem in that the number of personnel and the number of vehicles to be picked up and delivered may be too short or too long, causing a delay in delivery, or having to bear useless costs.

The present invention has been made in order to solve such a situation, and a first object of the present invention is to quickly draft an operation plan such as the appropriate number of personnel and the number of vehicles to be picked up and delivered according to the amount of cargo to be collected. Another object of the present invention is to provide a logistics support method and system and a vehicle-mounted device that can smoothly shift from collection to delivery operations and can eliminate delays in delivery and unnecessary costs.

A second object of the present invention is to provide a logistics support method and system and an in-vehicle apparatus capable of efficiently loading a delivery baggage and shortening the time until delivery is completed.

[0009]

In order to achieve the above-mentioned first object, the present invention provides at least a position where each collection / delivery vehicle collects a package to be delivered from a requester, at least a requester, a destination, a number,
The size and slip number information is transmitted to the collection and delivery base via a wireless line, and based on the information received from each collection and delivery vehicle at the base device located at the collection and delivery base, the number of delivery personnel and the number of delivery vehicles for each destination area are determined. It is characterized in that an operation plan is created, and collection and delivery of delivery luggage is supported according to the operation plan.

In order to achieve the second object, the present invention reads a bar code form slip number attached to each delivery target baggage when loading the delivery baggage on each pickup / delivery vehicle, and reads the slip number. The load information corresponding to the information is read from the load database, a map including the destination address in the load information is obtained from the map database, and the map is displayed on a display screen, and the position of each destination is displayed on the map. After the display, the delivery clerk is instructed on the map for the desired delivery route to each destination, a loading order list in which the load information is rearranged according to the specified delivery route is generated and output, and the loading order is output. The delivery target luggage is loaded according to the list.

[0011]

Embodiments of the present invention will be specifically described below with reference to the drawings.

FIG. 1 is a system configuration diagram showing an embodiment of a logistics support system to which the present invention is applied. Broadly speaking, an office system 1 installed in an office (collection and distribution base) is shown.
And an in-vehicle device 2 (FIG. 2) mounted on each collection and delivery vehicle. As shown in FIG. 2, the in-vehicle device 2 includes a mobile terminal 21 and an in-vehicle station 22 that relays data transfer between the mobile terminal 21 and the sales office system 1.

The branch office system 1 is a branch office terminal 1 composed of a personal computer, a workstation or the like.
1 and the operation plan support terminal 12, and the cargo that stores the delivery information loaded on each pickup / distribution vehicle in the area under the jurisdiction of the sales office system 1 and the pickup information on the pickup baggage collected by each pickup / distribution vehicle for each pickup / delivery vehicle. An information database 13, a map database 14 storing a map that can be searched by the telephone number or zip code of the client and the destination, or a customer code (the code of the client and the destination), and a wireless line between each collection and delivery vehicle An MCA (multi-channel access) wireless device 15 for transmitting and receiving cargo information and the like is provided. In addition, sales office system 1
A network interface 16 for transmitting and receiving information on delivery luggage to and from a branch system 3 which is a higher-level system of the above, and a mobile terminal 21 attached to the unloading luggage 5 read by the mobile terminal 21 And the unloading station 17 which reads the slip number in the form of a bar code and transfers it to the operation plan support terminal 12, and the list of the load objects 6 and 7 to be loaded on the collection and delivery vehicle according to the operation plan is stored in the mobile terminal 21 of the loading vehicle. And a loading confirmation station 19 for confirming information on the cargo actually loaded on the loading vehicle.

Note that the MCA radio 15 has a microphone M and a speaker SP connected to a voice input / output terminal so that voice communication with a collection / delivery person (driver) is possible.
In this case, data such as cargo information is encoded by the encoding / decoding unit 2
0 to the MCA radio 15.

The unloading baggage 5 collected at the branch office where the branch office system 1 is installed is sorted by the destination sorting mechanism 8 according to the destination area. At the loading location. Here, the destination area includes not only small areas obtained by dividing the area managed by the sales office into small areas, but also the areas managed by the higher-order branch system 3.

On the other hand, the in-vehicle device 2 comprises a portable terminal 21 and an in-vehicle station 22 as shown in FIG. The portable terminal 21 includes a barcode reading unit 211 that reads a barcode by scanning with a laser beam on the head, and further includes a display unit 212 that displays cargo information such as a read barcode format slip number. I have. The body is provided with a keyboard 213 for inputting numerical information such as a telephone number and a customer code and character information such as a requester name by selecting numerical keys. In the illustrated example, the keyboard 213 has numeric keys “0” to “9” and “F1”.
To “F6” function keys. Of these, "F
The function keys “3” to “F6” are also used as keys for scrolling information displayed on the display unit 212 left and right, up and down, and moving a cursor when selecting a part of the display information. It has become.

The portable terminal 21 has an optical interface using infrared light on the back side of the display unit 212, and has a concave portion 22 of a mounting portion 221 formed in a part of the vehicle-mounted station 22.
2, the infrared data can be transmitted to and from the optical interface 223 provided in the concave portion 222.

As shown in FIG. 2, the on-vehicle station 22 includes, in addition to the optical interface 223, a CPU 224 for performing processing for relaying various data between the portable terminal 21 and the sales office system 1, RAM 225 for temporary storage, a program memory 226 storing a mobile terminal transmission / reception program 2261 and a business office transmission / reception program 2262, an encoding / decoding unit 227 for transmitting / receiving data via a wireless line, an MCA radio 22
8. A memory card reading device 229 is provided for reading data from a memory card in which various data (collection destination company name, company name code, prefectural, municipal code name, etc.) for each person in charge of collection and delivery are registered. In this case, a microphone M and a speaker SP are connected to the voice input / output terminal of the MCA radio 228 so that the voice can be communicated with the manager of the sales office. Also, a PHS interface 230 for obtaining the current position information of the pickup and delivery vehicle from the exchange using the position registration function of the PHS telephone system, and a GPS system for detecting the current position (latitude, mild) using artificial satellites The interface 231 is provided.

The PHS interface 230 and the GP
The S interface 231 is added as needed.

FIG. 4 is a block diagram showing the internal configuration of the portable terminal 21. The bar code reader 211 and the display 21
2. In addition to the keyboard 213 and the optical interface 214, a CPU 215 for controlling the reading operation of the slip number when loading or collecting the luggage and performing various checks, a clock 216 for outputting the current date and time, a loading work check program 21
71, a program memory 217 storing a pickup processing program 2172 and a delivery processing program 2173. Further, a load information storage area 2181 for storing information on loads loaded on the collection and delivery vehicle, a collection information storage area 2182 for storing collection information of packages collected from the client, a name of the client, its telephone number or postal code, and a name of the client. Customer code / address correspondence table 2 registered in advance in association with one or a plurality of pieces of address information relating to the main destination
183 is provided with a RAM 218.

This customer code / address correspondence table 218
No. 3 is provided with a focus on the fact that the delivery destination of the package tends to be limited by the client, and when the delivery package is collected from the client, the telephone number or the postal code of the client is input from the keyboard 213. By inputting, the client name, code, and address are displayed on the display unit 212, and one or more major destination names, codes, and addresses of the client are displayed, and among the displayed major destinations, By selecting the delivery destination of the delivery baggage by the selection operation of the collection and delivery staff, the destination name, address, etc. can be input without operating the keyboard 213, thereby reducing the work of inputting information regarding the destination. Things. In addition, since the display part 212 has a touch panel structure, the delivery destination of the current delivery luggage can be selected by pressing the position where the delivery destination of the current delivery luggage is displayed with a dedicated pen or a finger.

FIG. 5 shows a customer code / address correspondence table 21.
83 shows the structure of FIG. As shown, customer code /
The address correspondence table 2183 has the registration area of the telephone number and the postal code of the requester as the area information 511, and the registration name of the requester information 512 in the registration area of the client information 512 corresponding to the registration area of the telephone number and the postal code. Code and address are registered. Further, a registration area of one or a plurality of main destination information 513 is secured for one client information 512, and a plurality of destination names and codes thereof which are the main destination information of the client are stored in the registration area of the main destination information 513. The address is registered.

With such a structure, by inputting the telephone number or postal code of the client from the keyboard 213, the client's name, code, and address are displayed on the display unit 212, and one or more of the client are also displayed. The main destination name, code, and address are displayed, and the delivery destination of the current delivery package is selected from the displayed main destinations by the touch panel selection operation of the collection and delivery staff, so that the name, address, and the like of the destination are displayed on the keyboard 213. Can be input without depending on the operation of.

FIG. 6 is a diagram showing the structure of the map database 14 provided in the sales office system 1, which is composed of a first database 611 and a second database 612. By inputting the telephone number 613 or the customer code 614 of the destination name), an address 615 corresponding to the telephone number 611 or the customer code 612 is obtained, and the address 615 is further input as the address 616 of the second database 612. Thus, the latitude / longitude 617 corresponding to the address 616 and the map information 618 of the area ID including the address 616 can be obtained.

This map database 14 is used to display a map of the area including the address of the destination on the display screen of the office terminal 11 and to specify a desired delivery route to each destination by a delivery person. In addition, when the luggage is collected from the client, it is also used as a dictionary for searching for an address from the telephone number of the destination. Based on the map information acquired from the map database 14, a road map as shown in FIG.

FIG. 8 shows a slip 8 attached to a delivery package.
FIG. 13 is a diagram showing a format example of a format No. 01, in which an entry column for information on a delivery destination 803 and a client 804 is provided in addition to an entry column for a reception date 802. The entry fields for the destination 803 include a telephone number 805, a postal code 806, a designated delivery date 807, and a destination code (delivery customer code) 80 of the destination.
8, a detailed entry column for an address 809, a name 810, and a store code 811 is provided. Here, the store arrival code 811 is the code of the last branch that delivers the package.
Collection and delivery personnel are required to fill out the form.

On the other hand, in the entry column for the client 804,
Requester's phone number 812, postal code 813, designated delivery date 813, client code (client customer code) 814, address 815, name 816, product name 817, product type (
A detailed entry column for 818, size 819, and number 820 is provided.

The slip number 821 of the slip 801 is printed as a bar code near the entry column of the arrival code 811.

Here, usually, the requester fills in all necessary fields except the arrival code 811 by the client, but in the present invention, if the telephone numbers 805 and 812 are entered, The first database 6 of the map database 14 shown in FIG.
Since the address corresponding to the telephone numbers 805 and 812 can be searched from the office terminal 11 or the operation plan support terminal 12 from 11, the addresses 809 and 815 do not need to be entered. In addition, as a result of address search by phone number,
If the corresponding address cannot be specified, the operator of the operation plan support terminal 12 inputs the address of the destination.

Next, in the logistics support system configured as described above, a process for collecting a delivery package from a client will be described with reference to FIG.

When the delivery luggage is collected from the client, the portable terminal 21 mounted on the collection and delivery vehicle is detached from the mounting portion 221 of the on-vehicle station 22, and the portable terminal 21 is collected by the function key "F1" of the keyboard 213, for example. The mode is switched to the processing mode, and the collection processing program 2172 is activated.

In this state, as shown in the sequence diagram of FIG. 9, the slip 801 attached to the delivery baggage to be collected.
The upper slip number 821 is read by the barcode reading unit 211 (step 901). Next, all the contents of the entry fields described in the slip 801 are input by operating the keyboard 213. That is, the contents of each entry field described on the slip 801 are input as pickup information (step 90).
2). In this case, the name 816, 8 of the client and the destination
10, address 815, 809 and code 814, 808
May have already been registered in the customer code / address correspondence table 2183 shown in FIG. 5, the telephone number or the postal code of the requester is input from the keyboard 213, and whether or not the corresponding information is registered Is checked, and if registered, the registration information is selected and input by a touch panel selection operation on the display unit 212.

The pickup information on the slip 801 of one picked-up baggage input by the above-described operation is sorted into the pick-up information storage area 2182 in the portable terminal 21 by the slip number, and information on the pick-up time by the clock 216 is added. Is stored. When there are a plurality of packages to be collected, the above operation is repeated a plurality of times.

When the input of the collection information on the package to be collected is completed, the portable terminal 21 is mounted on the mounting section 221 of the vehicle-mounted station 22 (step 903).

Then, the pickup processing program 2172 becomes:
The collection information (including the collection time) stored in the collection information storage area 2182 is transmitted to the on-vehicle station 22 via the optical interface 214.

In the on-vehicle station 22, the mobile terminal transmission / reception program 2261 and the business office transmission / reception program 2262 are in an activated state.
Or it is in a state of waiting for transmission data from the branch system 1.

Therefore, if the pickup information is received from the portable terminal 21 via the optical interface 223, the portable terminal transmission / reception program 2261 stores the received pickup information in the RAM.
After temporarily storing the data in the encoding / decoding unit 2
27, input to the MCA radio 228,
The CA wireless device 228 transmits the data to the sales office system 1 to which the pickup / delivery vehicle belongs via a wireless line (step 904).

The M of the sales office system 1 that has received the pickup information
The CA radio device 15 causes the encoding / decoding unit 20 to decode the received pickup information, and then transfers the information to the operation plan support terminal 12. The operation plan support terminal 12 stores the received pickup information in the load information database 13.

Here, as shown in FIG. 10, the collection information received from each collection and delivery vehicle includes a slip number 101, a client name 102, a client telephone number 103, a product name 104, and a number 10
5, size 106, destination name 107, destination phone number 1
08, the collection time 109, the designated delivery date and time 110, the store arrival code 111, etc., all of the contents entered in the entry fields of the slip 801. In FIG. 10, only items necessary for the description are shown, and other items are not shown.

The operation plan support terminal 12 stores the pickup information as shown in FIG. 10 in the load information database 13 as pickup information 115 for each pickup / distribution vehicle in the jurisdiction of the branch. In this case, which collection vehicle is the collection information of the collected luggage is identified by the collection / delivery vehicle number added to the header of the collection information.

Therefore, the operation plan support terminal 12 is based on the collection information 115 for each pickup / distribution vehicle accumulated at the branch office.
The collection information 115 is classified by destination area, and an operation plan including items such as the number of personnel and the number of vehicles to be delivered to each destination is created (step 905). Thereafter, the collection information of each destination area is classified for each collection and delivery vehicle, organized into collection information for each collection and delivery vehicle, and stored in the load information database 13.

Thus, the processing at the time of collection is completed.

Next, a description will be given of a process in the case where the pickup / distribution vehicle loaded with the pickup luggage returns to the office and unloads. When unloading the collected luggage 5, all the luggage 5 is unloaded from the collection and delivery vehicle, and the slip number 821 of the slip 801 of each unloading luggage 5 is read by the mobile terminal 21 mounted on the vehicle. If you read the slip number 821 of all the collected luggage 5,
The portable terminal 21 is unloaded and mounted on the station 17.

Then, the portable terminal 21 transmits the slip number 801 read from all the unloading packages 5 to the unloading station 17 via the optical interface 214. The unloading station 17 has the slip number 8 of the unloading luggage 5
01 to the operation plan support terminal 12. Therefore, the operation plan support terminal 12 collects the received collection information and the collection information for each collection and delivery vehicle 115 stored in the load database 13.
Pickup information collected by the pickup / distribution vehicle that unloaded this time (information sent to the sales office system 1 at the pickup location)
And check whether there is any package that has been collected but has not been unloaded. If it is found that there is a package that has not been unloaded, there is a possibility that it has been left somewhere, so a search instruction message is output to the collection and delivery staff.

By such a checking process, it is possible to quickly find and search for a loss accident of the collected luggage.

Next, a description will be given of a process for loading a delivery baggage for each pickup / delivery vehicle. When loading the delivery luggage, it is easier to load the luggage to be delivered last and load the luggage to be delivered first last. in this case,
The loading order differs depending on the delivery route. In addition, a method is considered in which the delivery route is determined by a computer based on the address of the delivered package, and the loading order is determined according to the delivery route. However, it is difficult to consider real-time road conditions such as road construction by the computer. For this reason, it is possible to end the delivery work in a short time by selecting a delivery route by a collection and delivery person familiar with the road situation.

Therefore, according to the present invention, as shown in the flowchart of FIG. The data is read by the portable terminal 21 (step 1101).

Next, the portable terminal 21 is attached to the loading station 18, and the slip numbers 821 of all the packages to be delivered are transmitted via the loading station 18 to the operation plan support terminal 12.
Transfer to Therefore, the operation plan support terminal 12 obtains the delivery addresses corresponding to the slip numbers 821 of all the packages to be delivered from the pickup / distribution vehicle-specific load information 116 stored in the load information database 13 (step 1102). That is, as described with reference to FIG. 10, the pickup / distribution vehicle-specific cargo information 116 is organized based on the pickup information including the delivery address for each slip number. As a result, the delivery address corresponding to the slip number 821 of all the delivery packages can be obtained.

If the delivery addresses corresponding to the slip numbers 821 of all the delivery packages have been obtained, the operation plan support terminal 1
2 searches the map database 14 using the destination address as a search key, acquires the latitude / longitude 617 corresponding to the destination address, and the map information of the area including the address, and transfers it to the sales office terminal 11. The office terminal 11 displays the map indicated by the map information on the display screen, and displays the location of the destination with a predetermined symbol based on the latitude / longitude 617 of the destination address (step 1103). FIG. 12 shows an example in which the location of the destination is indicated by a “◎” symbol 1201.

When the display of the positions of all the destinations is completed, the delivery person is instructed by a pen input operation on a desired delivery route (or delivery order) (step 110).
4). In FIG. 12, it is indicated that delivery is instructed along the route indicated by the broken arrow line 1202.

When the instruction of the delivery route to all the destinations is completed, the branch terminal 11 transfers the information of the delivery route (or delivery order) to the operation plan support system 12. The operation plan support system 12 rearranges the slip numbers of the packages to be delivered according to the delivery route instructed by the delivery staff, acquires the load information such as the delivery address corresponding to the slip number from the load information 116 for each pickup / delivery vehicle, A stacking order list is generated and printed out (step 1105). FIG. 13 shows an example of the load list 1301 of the loading order to be passed to the collection and delivery person ABC. This loading list 130
1, only the minimum information required for the loading operation is output as shown in the figure.

Next, the operation plan support system 12 displays the loading order list 1301 in order to allow the portable terminal 21 to check whether the packages to be delivered have been reliably loaded in the order indicated by the loading order list 1301. The loading information of the slip number is acquired from the loading information 116 for each pickup vehicle and downloaded to the portable terminal 21 mounted on the loading station 18 via the loading station 18 (step 1106). The downloaded cargo information is stored in the cargo information storage area 2181 of the portable terminal 21.

The delivery person sequentially loads the packages to be delivered on the pickup and delivery vehicle in accordance with the printed order list 1301.

In this loading operation, the loading order list 13
The portable terminal 21 to which 01 has been downloaded performs the processing shown in the flowchart of FIG. 14, and the sales office system 1 performs the processing shown in the flowchart of FIG.

At the start of the loading operation, the delivery person instructs the display unit 212 of the portable terminal 21 from the first loading order n (n = 1) to the last loading order n according to the loading order list 1301.
The cargo information of (n = n + m) is sequentially displayed (step 1401).

The delivery clerk refers to both the displayed loading information of the loading order n and the printed integrated ranking list 1301 and selects, from among the luggage to be loaded on the collection and delivery vehicle in the collecting place at the collecting place. The load target luggage in the loading order n is selected. Then, before loading the loaded luggage on the pickup / delivery vehicle, the slip number 821 on the slip attached to the loaded luggage is read by the barcode reading unit 211 of the portable terminal 21.
(Step 1402).

The portable terminal 21 determines whether or not the package of the read slip number is erroneously loaded by the bar code reading section 211.
A check is made by comparing the slip number read in step 1 with the slip number of the cargo information downloaded from the operation plan support terminal 12 (step 1403), and the barcode reading unit 211 is included in the slip number of the downloaded cargo information.
If the read slip number does not exist, the erroneous loading is determined, and a warning sound is output to that effect.

However, if there is no erroneous loading, it is checked whether the loading order is correct by comparing the slip number of the load of the loading order to be loaded this time with the slip number read by the barcode reading unit 211 ( Step 140
5) If they do not match, the luggage is in a different order, so a warning sound is output to that effect (step 140).
6).

However, if the loading order is also correct and there is no erroneous loading, the luggage whose slip number has been read by the barcode reading unit 211 is actually loaded on the pickup and delivery vehicle (step 140).
7). Then, the fact that loading of one package has been completed is input to the portable terminal 21. As a result, the pointer indicating the loading order is updated from "n" to "n + 1" (step 14).
09), the load information of the next loading order is displayed on the display unit 212.

The above processing is repeated until the loading of the cargo described in the loading order list 1301 is completed. When all of the loads described in the loading order list 1301 have been loaded (step 1408), the portable terminal 21 is attached to the loading confirmation station 19.

Next, as shown in FIG. 15, the operation plan support terminal 12 reads out the slip number of the package to be delivered actually loaded on the pickup and delivery vehicle from the portable terminal 21 via the loading confirmation station 19 (step 1501). . That is, since the slip number of the package to be delivered actually stored is stored in the load information storage area 2181, the slip number stored here is read, and an unloaded check is performed to determine whether or not the one to be loaded is actually loaded. (Step 150
2). If there is no one-to-one slip number corresponding to the slip number in the cargo information downloaded to the portable terminal 21, the package to be delivered with that slip number is unloaded, and the unloaded luggage is Is displayed on the map on the display screen of the office terminal 11 (step 150).
3).

Then, the reason for the non-loading is input to the delivery person (step 1504).
6 is corrected to the actual loaded state (step 1505).
This is similarly corrected in the portable terminal 21.

However, if an unreasonable reason for unloading due to the absence of the load itself is that the load to be loaded is lost, a search instruction message is output (step 1506).

As described above, the slip number read from the package at the time of unloading and loading is sequentially collated with the collection information and the cargo information managed by the loading database 13, so that the loss accident of the delivery package can be promptly performed. Can be found in

When the package to be delivered is normally loaded on the pickup / delivery vehicle according to the loading order list 1301, the cargo information storage area 2181 of the portable terminal 21 of the vehicle loaded with the package.
Stores cargo information as shown in FIG. In FIG. 16, only items necessary for the description are shown. Also, items of delivery time 1601 and absence information (absence time, etc.) 1602 necessary for explaining the delivery processing described later are added. The loading time 16 in FIG.
Numeral 03 represents the time of actual loading at the sales office.

Next, the delivery processing when the loaded delivery target package is delivered to the destination will be described with reference to the sequence diagram of FIG.

When arriving at the destination address and delivering the delivery package to the destination, the portable terminal 21 mounted on the pickup / delivery vehicle is detached from the mounting portion 221 of the on-vehicle station 22 and the portable terminal 21 is pressed by the function key “F2” of the keyboard 213, for example. Terminal 2
1 is switched to the delivery processing mode, and the delivery processing program 2
173 is activated.

In this state, as shown in the sequence diagram of FIG. 17, the slip 80 attached to the delivery baggage to be delivered.
1 is read by the barcode reading unit 211 (step 1701). Next, when the luggage is actually delivered to the resident of the destination, the information of the end of the delivery is input from the keyboard 213, and when the user is absent, the absence information is input (step 1702). When the information of the end of the delivery is input, the clock 216 is set to the delivery time 1601 in the cargo information corresponding to the slip number 821 read by the barcode reading unit 211 among the cargo information stored in the cargo information storage area 2181. The output current time is stored. However, if the luggage cannot be delivered due to the absence and the absence information is input, the current time is stored as the absence information 1602.

The processing for one delivery package input by the above operation is completed. When there are a plurality of packages to be delivered, the above operation is repeated a plurality of times.

When the input of the information on the package to be delivered is completed, the portable terminal 21 is mounted on the mounting section 221 of the on-vehicle station 22 (step 1703).

Then, the delivery processing program 2173
In the cargo information storage area 2181, the cargo information in which the delivery time 1601 or the absence information 1602 has been updated in the current delivery processing is transmitted to the on-vehicle station 22 via the optical interface 214.

In the on-vehicle station 22, the mobile terminal transmission / reception program 2261 and the business office transmission / reception program 2262 are in an activated state.
Or it is in a state of waiting for transmission data from the branch system 1.

Therefore, if the delivered cargo information is received from the portable terminal 21 by the optical interface 223, the portable terminal transmission / reception program 2261 temporarily stores the received collection information in the RAM 225, reads it out, and reads out the encoded /
The data is encoded by the decoding unit 227, input to the MCA radio 228, and transmitted by the MCA radio 228 to the business office system 1 to which the collection / delivery vehicle belongs via a wireless line (step 1704).

The MCA radio 15 of the sales office system 1 that has received the delivered cargo information decodes the received cargo information by the encoding / decoding unit 20 and then transfers it to the operation plan support terminal 12. The operation plan support terminal 12 updates the cargo information database 13 with the received delivered cargo information, and further estimates the current position of the pickup / delivery vehicle based on the destination address in the cargo information (step 1705). Specifically, the pickup / delivery vehicle has the delivery time 1601 or the absence time 1
In 602, it is estimated that the information exists at the position indicated by the delivery address in the delivered cargo information.

By this position estimation processing, expensive GP
There is no need to carry the S system on-board, and the cost of on-board equipment can be reduced. Also, if the resident of the destination who was absent returns home and receives a delivery request from the business,
The required time can be estimated from the current position of the collection and delivery vehicle and the address of the delivery destination requested for delivery, and a reply can be made.

This can be realized in the same manner in the case of the collection process, because the collection time is transmitted at the collection position. The urgent delivery instruction or pickup instruction is sent to the in-vehicle station 22 via a wireless line, and is displayed in characters on the display unit 212 of the portable terminal 21 when the portable terminal 21 is mounted on the in-vehicle station 22.

As described above, according to the present embodiment,
At the position where each collection / delivery vehicle has collected the delivery baggage from the client, at least information of the client, the destination, the number, the size, and the slip number is transmitted to the sales office system 1 of the collection base via a wireless line. In order to create an operation plan such as the number of delivery personnel and the number of pickup / delivery vehicles for each destination area based on the information received from each pickup / delivery vehicle, an operation plan is immediately drafted at the time of pickup, and according to the operation plan. It is possible to appropriately support the collection and delivery of delivery luggage, promote a smooth transition from collection to delivery work, and eliminate unnecessary costs due to delays in delivery and excess or deficiency of personnel.

Further, in the business point system 1, since the current position of the pickup / delivery vehicle is estimated from the address information of the client or the delivery destination received from each pickup / delivery vehicle, the expensive G
There is no need to mount the PS system on-board, and the cost of on-board equipment can be reduced.

When the resident of the destination who has been absent returns home and receives a delivery request from the sales office, the required time is estimated from the current position of the pickup / delivery vehicle and the address of the destination where the delivery was requested. can do.

Further, the customer code / address registered in advance in the on-vehicle portable terminal 21 is associated with the client name, its telephone number or postal code, and one or more pieces of address information relating to the client's main destination. A correspondence table 2183 is provided, and by inputting only the telephone number or postal code of the requester, it is possible to select information about the requester and its main destination without having to input each time. Work can be reduced.

Further, when loading the delivery baggage on each pickup / delivery vehicle, the barcode-format slip number attached to each delivery target baggage is read, and the load information corresponding to the slip number is read from the load information database 13. After obtaining a map including the destination address in the cargo information from the map database 14, displaying the map on the display screen, and displaying the position of each destination on the map,
A delivery clerk is instructed on a map for a desired delivery route to each destination, a loading order list in which the load information is rearranged according to the designated delivery route is generated and output, and a delivery target package is output according to the loading order list. Is loaded, the loading operation can be performed efficiently, and the delivery operation can be completed in a short time along the route selected by the collection and delivery staff who is familiar with the real-time road conditions.

The present invention is not limited to the above embodiment, and it goes without saying that the present invention can be implemented with various details changed as necessary.

For example, it has been described that the name of a product is input at the time of collection. However, in order to formulate an operation plan, information required for a client address, a delivery address, the number of pieces, a size, and a slip number are required. If there is enough, other product names,
Information such as a customer code may be input in the sales office system 1.

In this case, only the telephone number may be input instead of the character information of the client address and the delivery address. As described in the above embodiment, when the requester's address and the destination address are input by telephone number, the input work of the collection and delivery staff is further reduced, and the amount of transfer data is reduced, so that the congestion of the wireless line hardly occurs. Thus, communication can be performed efficiently.

Further, instead of inputting the telephone number, the image data is read by the image scanner, and the character is recognized by the office system 1, whereby the collection and delivery work can be performed more efficiently.

[0086]

As described above, according to the present invention, an operation plan is drafted immediately at the time of collection, and the collection and delivery of the delivery luggage is appropriately supported in accordance with the operation plan. The transfer can be promoted, and unnecessary cost burdens caused by delays in delivery and excess or deficiency of personnel can be eliminated.

Further, since the current position of the pickup / delivery vehicle is estimated based on the address information of the client or the delivery destination received from each pickup / delivery vehicle in the base device, it is not necessary to carry an expensive GPS system on the vehicle. Cost can be reduced.

When the resident of the destination who has been absent returns home and receives a delivery request from the sales office, the required time is estimated from the current position of the pickup / delivery vehicle and the address of the destination where the delivery was requested. can do.

Further, the on-board portable terminal is provided with an address correspondence table registered in advance in which the name of the client, its telephone number or postal code, and one or more pieces of address information relating to the main address of the client are associated with each other. By entering only the telephone number or postal code of the client, it is possible to select information about the client and its main destination without having to enter it one by one. Can be.

When loading the delivery baggage on each pickup / delivery vehicle, a delivery clerk is instructed on a map for a desired delivery route to each delivery destination, and the loading information is rearranged according to the designated delivery route. A list is generated and output, and the packages to be delivered are loaded according to the loading order list, so that the loading operation can be performed efficiently, and a short time along the route selected by the collection and delivery staff who is familiar with real-time road conditions This makes it possible to end the delivery work.

[Brief description of the drawings]

FIG. 1 is a system configuration diagram showing an embodiment of a distribution support system to which the present invention has been applied.

FIG. 2 is a block diagram illustrating a configuration of an in-vehicle device.

FIG. 3 is an external configuration diagram of a mobile terminal mounted on a vehicle.

FIG. 4 is a block diagram showing an internal configuration of a mobile terminal mounted on a vehicle.

FIG. 5 is a configuration diagram of a customer code / address correspondence table provided in an in-vehicle portable terminal.

FIG. 6 is a diagram showing a configuration of a map database provided in the sales office system.

FIG. 7 is an explanatory diagram showing an example of a road map displayed on a branch office terminal.

FIG. 8 is a diagram illustrating a format example of a slip pasted to a pickup / delivery package.

FIG. 9 is a sequence diagram illustrating a process for collecting a package requested for collection;

FIG. 10 is a diagram showing contents of collection information of collected luggage.

FIG. 11 is a flowchart illustrating a processing procedure for determining a loading order of packages to be delivered;

FIG. 12 is an explanatory diagram showing a state in which a delivery route of the package to be delivered is specified on the display screen.

FIG. 13 is a diagram illustrating an example of a loading order list of packages to be delivered.

FIG. 14 is a flowchart illustrating a procedure of a process performed by a mobile terminal mounted on a vehicle when loading a package to be delivered.

FIG. 15 is a flowchart illustrating a procedure of a process performed by the sales office system when loading a package to be delivered.

FIG. 16 is a diagram showing an example of load information on packages loaded according to a loading order list.

FIG. 17 is a flowchart illustrating a procedure of processing performed by a mobile terminal mounted on a vehicle when delivering a package to be delivered loaded on a pickup / delivery vehicle to a destination.

[Explanation of symbols]

DESCRIPTION OF SYMBOLS 1 ... Branch system, 2 ... In-vehicle apparatus, 3 ... Branch system, 4 ... Network, 5 ... Unloading luggage, 6, 7 ... Loading target luggage, 11 ... Branch terminal, 12 ... Operation plan support terminal, 13 ... Load information database, 14 ... Map database, 15 ... MCA radio, 17 ... Unloading station, 18 ... Loading station, 19 ... Loading confirmation station, 21 ... Mobile terminal, 22 ... In-vehicle station,
228: MCA radio, 211: bar code reading unit, 2
12 display unit, 213 keyboard, 223 optical interface, 221 mounting unit, 801 slip, 2183
Customer code / address correspondence table.

 ──────────────────────────────────────────────────続 き Continuing from the front page (72) Inventor Hiromasa Yamamoto 6-81 Onoecho, Naka-ku, Yokohama-shi, Kanagawa Prefecture In-house Hitachi Software Engineering Co., Ltd. (72) Inventor Yuki Yamamoto 6-81 Onoecho, Naka-ku, Yokohama-shi, Kanagawa Prefecture Address Hitachi Software Engineering Co., Ltd. In-house (72) Inventor Hiroyuki Takada 6-81 Onoecho, Naka-ku, Yokohama-shi, Kanagawa Prefecture Hitachi Software Engineering Co., Ltd. In-house

Claims (7)

[Claims] 1. A logistics support method for supporting the creation of an operation plan for vehicles or the like that deliver delivery luggage collected at a pickup / delivery base, wherein each delivery / delivery vehicle collects delivery luggage from a client at least at a position where the delivery luggage is collected. Information on the main, destination, number, size, and slip number is transmitted to the collection and delivery base by wireless line, and the number of delivery personnel for each destination area based on the information received from each collection and delivery vehicle at the base equipment located at the collection and delivery base A logistics support method comprising: preparing an operation plan such as the number of delivery vehicles and the like, and supporting collection and delivery of delivery luggage according to the operation plan. 2. A logistics support system comprising an in-vehicle device mounted on a pickup / delivery vehicle and a base device installed at a pickup / delivery base, and supporting creation of an operation plan for a vehicle or the like for delivering delivery luggage collected at the collection / delivery base. In the system, the on-vehicle device is an input unit for inputting at least information of a client, a delivery destination, a number, a size, and a slip number at a position where the delivery package is collected from the client, and input information by the input unit. A base station of a pickup / delivery base station via a wireless line, wherein the base unit receives information transmitted from each collection / delivery vehicle via a wireless line, and a destination area based on the received information. A logistics support system comprising: processing means for creating and outputting another operation plan such as the number of delivery personnel and the number of delivery vehicles. 3. The logistics support system according to claim 2, wherein the base unit further includes a unit for estimating a current position of the collection and delivery vehicle based on address information of the client received from each collection and delivery vehicle. 4. A logistics support system comprising an in-vehicle device mounted on a pickup / delivery vehicle and a base device installed at a pickup / delivery base, and supporting creation of an operation plan for a vehicle or the like for delivering delivery packages collected at the collection / delivery base. An in-vehicle device in a system, comprising: input means for inputting at least information of a client, a delivery destination, the number, a size, and a slip number at a position where a delivery package is collected from the client; and wirelessly transmitting the input information by the input means. A radio for transmitting to the base device of the pickup / delivery base via a line, display means for displaying the input information by the input means, one or more address information relating to the name of the client, its telephone number or postal code, and the main address of the client The address correspondence table registered in advance and the telephone number or the postal code of the requester are input from the input means, so that the main destination of the requester is Table reading means for reading one or a plurality of pieces of address information related to the address from the address correspondence table and displaying the address information on the display means, and inputting the address information selected by the collection and delivery staff among the displayed address information as the address information of the destination. Means for inputting the information to the wireless device in place of the destination information input from the means. 5. A logistics support method for supporting a loading operation of loading a delivery baggage collected at a collection / delivery base on each collection / delivery vehicle in a region under the jurisdiction of the collection / delivery base, wherein each collection / delivery vehicle receives a delivery package from a client. At the pickup location, at least the information of the client, destination, number, size, and slip number is transmitted to the collection and delivery base via a wireless line, and the base device located at the collection and delivery base determines the information based on the information received from each collection and delivery vehicle. The cargo information on the packages to be loaded on each delivery vehicle in the area under the jurisdiction of the collection / delivery base is stored separately in the loading database for each delivery vehicle. Reads the bar code form slip number attached to the, reads the load information corresponding to the slip number from the load database, and reports the load information in the load information. After obtaining the map including the address from the map database, displaying the map on the display screen, and displaying the location of each destination on the map, delivering the desired delivery route to each destination on the map. A logistics support method characterized by instructing a person in charge, generating and outputting a loading order list in which the loading information is rearranged according to the instructed delivery route, and loading the delivery target package according to the loading order list. 6. An on-vehicle device mounted on a pickup / delivery vehicle and a base device installed at a pickup / delivery base, and the delivery luggage collected at the pickup / delivery base is loaded on each pickup / delivery vehicle in an area under the jurisdiction of the collection / delivery base. A logistics support system for supporting a loading operation, wherein the in-vehicle device is an input unit for inputting at least information of a client, a destination, a number, a size, and a slip number at a position where the delivery package is collected from the client. A wireless device for transmitting the input information from the input means to the base device of the pickup / delivery base via a wireless line, and bar code reading means for reading a slip number in a bar code format attached to each package to be delivered. The device includes a wireless device that receives information transmitted from each collection and delivery vehicle through a wireless line, and a distribution device that is loaded on each collection and delivery vehicle in an area under the jurisdiction of the collection and delivery base based on the received information. Processing means for classifying the cargo information on the luggage for each collection / delivery vehicle and storing it in the luggage database; and when loading the luggage to be delivered to each collection / delivery vehicle, the information is attached to the respective luggage for delivery read by the barcode reading means. The cargo information corresponding to the slip number in the form of a bar code is read from the cargo database, a map including the destination address in the cargo information is obtained from the map database, and the map is displayed on a display screen, and each destination is displayed. Map display processing means for displaying the position of the destination on the map, and a loading order obtained by instructing a delivery person on the map on a desired delivery route to each destination, and rearranging the cargo information according to the designated delivery route. Loading order list output means for generating and outputting a list, wherein loading of delivery target packages is performed according to the loading order list. Logistics support system, characterized in that the Shimesuru. 7. The in-vehicle device reads a bar code format slip number on a slip attached to the delivery package at the end of each delivery of the loaded delivery package, and reads the base device via the wireless device. The base unit compares the delivery-completed slip number received from the on-vehicle device with the loading information according to the loading order of the collection and delivery vehicles stored in the loading database. 7. The logistics support system according to claim 6, further comprising means for estimating a current position of the vehicle.