JPH10244912A - Automobile repair control system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To prevent the lowering of an operation efficiency by comprising a terminal equipment which can send, receive and display the data and an digital image, and comprises a centralized control device comprising a repair control procedure such as the digital image storage, estimate, customer, maintenance, transporting base, progression state, insurance information or the like, a digital camera, or the like. SOLUTION: A centralized control device 3 is provided with a server function by a comparatively large computer or the like, can communicate with a terminal equipment 2 through a data line, and recovers the image data compressed by JPEG method or the like, to display the same onto a display image plane. An image storage table 31, an estimate data table 32, a maintenance base table 33, a transporting base table 34, a customer table 35, a progression stage table 36, an insurance information table 37, or the like are set, and the reference and the control are performed by the repairment managing procedure 38 set in the central managing device 3. The images of the car taken by a digital camera 4, for example, are wholly or selectively stored in a service reception point S.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION The present invention relates to a service reception base (sales base), a maintenance base, and the like scattered all over the country. May have different quote prices,
Due to the concentration of work in some maintenance bases, the delivery time is prolonged, or the delivery time is prolonged due to external factors such as the time required for agreement on construction start with the insurance company. The present invention relates to a management system for eliminating disadvantages of sales companies, maintenance bases, and non-life insurance companies.

[0002]

2. Description of the Related Art Conventionally, as shown in a flowchart of FIG. 4, when a customer requests a repair of a car to a service reception base (sales base) which is deployed all over the country (S101), the service reception base is provided. The quote person in charge of the project makes a quote based on his own experience (S10
2).

[0003] Since the above estimation takes time, the customer is notified by means such as mailing (S103) and the customer is returned to the service reception base at a later time to explain and obtain the consent (S1).
04), a maintenance base is set (S105). At this time, if the set maintenance base is far away from the service reception base, the transportation base that is deemed appropriate is contacted to arrange the forwarding of the vehicle (S106).

[0004] At the transport base that has received the notification, the damaged state of the vehicle is inspected (S107), and a vehicle corresponding to the damaged state, such as a tow truck, is dispatched and forwarded (S108). If the car is an insured car, the service reception base also informs the insurance company (S109).

[0005] Then, a loss assessor of an insurance company stationed in the area is seconded and confirms the degree of damage with the current vehicle (S110), examines the appropriateness of the estimated price, and starts repair work when it is judged appropriate. (S111). When this consent is obtained, the repair staff inspects the condition of the current vehicle at the maintenance base (S112), arranges necessary parts to the parts center or the like (S113), and repairs the parts for the first time when the parts are obtained. Construction starts (S114).

[0006] The above-described procedure is shown in the most basic state. For example, in a case where the car cannot be driven due to an accident or the like, first, the vehicle is first contacted with a transportation base and the concerned car is contacted. It is necessary to change or add a procedure according to the actual situation, for example, it is necessary to arrange the forwarding of a car, but in any case, each procedure proceeds in a time series.

[0007]

However, in the above-described procedure, if the repair request particularly involves sheet metal and painting, considerable experience is required for the quotation, and the quotation at the service reception base is required. The person in charge is often inexperienced, and a formal quotation is made after forwarding to a maintenance center.As a result, it takes a long time from the point of receiving a repair request to the time of submitting the quotation, and for example, service reception There is a significant difference from the tentative estimate made by the person in charge of estimation at the base, causing a problem of giving customers distrust.

Further, since the above procedure is basically performed independently for each service reception base, for example,
Orders from multiple service reception bases are concentrated at one maintenance base, making it busy, causing problems such as longer delivery times than necessary, and depending on the level of experience of the staff at the service reception base. However, there is a problem in that an optimal maintenance site is not set for the content of the repair, and as a result, it takes time for the repair, and the repair result cannot satisfy the customer.

Further, in the conventional example in which all the procedures proceed in chronological order as described above, the subsequent procedure is not started unless one procedure is completed. After the car has been sent, the parts required for repair can be set and ordered to the parts center for the first time, so it takes days to obtain it and idle time is required before repair work is started It becomes.

[0010] Since the idling time is generated in almost all procedures, it takes a very long time as compared with the actual working time from the time when the repair request is received to the time when the repair is completed and the vehicle is delivered. In addition to problems that cause dissatisfaction with customers, there are also problems that operating efficiency is reduced at service reception bases, maintenance bases, and transportation bases and profitability is reduced, and solving these points is an issue It has become.

[0011]

According to the present invention, as a specific means for solving the above-mentioned conventional problems, there are provided at least one or more service reception bases, maintenance bases, transportation bases, parts centers, and the like. A terminal device arranged at each of the non-life insurance companies and capable of transmitting and receiving data and digital images, and connected to each of the terminal devices via a communication line, and an exterior repair object photographed at the service reception base An image storage table that receives and sequentially stores digital images of a vehicle, a quotation table that stores repair results for each image in the image storage table, and a customer table that holds owned vehicle information for each customer. A maintenance base table holding the characteristic information of the maintenance base with the regionality of the service reception base being the first place; A transportation base table that holds the transport suitability with the regionality of the reception base and the maintenance base as the first place, a progress information table that stores the progress of repair work at the maintenance base, an insurance company name, and an insurance that holds insurance claim procedures By providing an automobile repair management system comprising a centralized management device comprising a repair management procedure for referring to and controlling the information table and each of the tables, and a digital camera attached as necessary to the terminal device. It is to solve the problem.

[0012]

Next, the present invention will be described in detail based on an embodiment shown in the drawings. FIG. 1 shows the overall configuration of an automobile repair management system 1 according to the present invention.
The terminal device 2 installed at each of the maintenance base W, the transportation base T, the parts center D, and the non-life insurance company U, the central control device 3 installed at an appropriate place such as the head office or a service center, and And a digital camera 4 attached to the terminal device 2 installed at the service reception base S.

The terminal device 2 is installed at each of the bases S, W, T, D, and U all over Japan that are involved in the automobile. If this is done, it is possible to install the vehicle repair management system 1 at all service reception bases S deemed necessary, without having to ask inside or outside such as a directly managed store of a car sales company or an agency. is there.

Further, the configuration of the terminal device 2 may be specifically a commercially available personal computer or the like, provided that communication with the central processing unit 3 is performed via a data line such as an analog or digital public line. It is necessary to have a function to enable the function and a function to restore the image data compressed by an appropriate method such as the JPEG method and display the image data on the display screen.

In addition, at least the terminal device 2 installed at the service reception site S is provided with a digital camera 4 and, of course, an interface for exchanging image signals with the digital camera 4 is provided. It allows capturing of captured images. still,
In the present invention, the attachment of the digital camera 4 is not limited to the terminal device 2 installed at the service reception site S. It may be attached.

The centralized management device 3 is constituted by a relatively large computer or the like so as to have a server function.
In addition to enabling communication with the terminal device 2 via a data line, the terminal device 2 has a function of restoring image data compressed by the JPEG method or the like and displaying the image data on a display screen, similarly to the terminal device 2.

The central management device 3 includes an image storage table 31, an estimate data table 32, a maintenance base table 33, a transportation base table 34, a customer table 35,
A progress situation table 36, an insurance information table 37, and the like are provided. These tables 31 to 37 are referred to and controlled by a repair management procedure 38 provided in the centralized management device 3.

Here, if the settings are made for each of the tables 31 to 37, the image storage table 31 stores, for example, a data line captured by the digital camera 4 at the service reception base S and the data line All of the images of the automobile requested to be repaired by the customer transmitted via the customer, or those that have been selected as necessary are stored.

In the estimate material table 32, the contents of repairs actually performed on the images for which repair work has already been completed among the images stored in the image storage table 31, such as used parts, man-hours, etc. Are held as states corresponding to the images of the respective vehicles.

In the maintenance base table 33, for example, each maintenance base W such as a degree of appropriateness due to lightness of maintenance level is stored.
In addition to the characteristics described above, the regional characteristics such as the location are also maintained, and further, the congestion degree of the work such as the current number of unordered repair work is also maintained.

In the transportation base table 34, for example,
The characteristics of each transport base T, such as the presence or absence of a tow truck, the number of trailers, the number of trailers, and the like, are held, and the regional characteristics, such as the location of each transport base T, as well as the maintenance base table 33 are stored.

The customer table 35 holds, for example, the type of car, the year, the presence or absence of insurance, and the like owned by each customer, as well as business information as required. Further, the progress status table 36 holds the status of the vehicle after receiving a repair request from the customer, for example, information such as during painting work, and the insurance information table 37 stores the customer's automobile insurance. In this case, the name of the participating insurance company U or the procedures necessary for claiming the insurance are held.

FIG. 2 is a flowchart showing a state when a repair request is received from a customer by the automobile repair management system 1 of the present invention having the above-described configuration. When a damaged car is brought into one of the locations (S01), the service reception base S takes pictures with the digital camera 4 from a plurality of directions so that the state of the damaged portion can be clearly understood (S01).
O2).

Then, the obtained image is immediately sent to the terminal device 2.
To the central management device 3 via the data line (S
03). In the centralized management device 3 receiving this image,
The operator 3a selects the image closest to the current image from the past images stored in the image storage table 31 (S04), calls out the corresponding repair contents from the estimate material table 32, and obtains the estimate. It is created (S05).
At this time, the cost of parts and work and maintenance of the quote materials are maintained at the latest price.

Since the repair contents are based on actual results, if a skilled person is assigned to this type of estimating work, selection of the above-described approximate image and repair contents that have been poured out can be performed. Can be accurately determined, and fine adjustment of the estimated price for a slight difference between the two images can be appropriately performed.

When creating this quote, the central management device 3 also refers to the customer table 35 (S0).
6) The vehicle type, the model year, the presence or absence of insurance, and the like are checked, and if necessary, a check is also made to determine whether or not the customer table 35 exists. Maintenance of the customer table 35 such as new registration is performed.

In addition, the central management device 3 has a customer table 3
From step 5, it is checked whether or not the vehicle has insurance, and if so, an inquiry is made as to whether or not the customer intends to use insurance for the current repair. This is because, for example, in the case of insurance with a large deductible amount, depending on the degree of repair, even if the insurance is used, there is not so much difference in the payment amount.

The quotation form and the inquiry form thus created are immediately transmitted from the central management apparatus 3 to the terminal device 2 which has transmitted the image (S07). Therefore,
If the customer waits for a short time at the service reception base S brought in the car, the customer can receive a quote for the requested repair, and it takes several days to receive the quote, eliminating the dissatisfaction point of the conventional example. You.

Then, if the customer understands the contents of the quote, places an order for repair, and further indicates whether or not to use the insurance, the order information is immediately transmitted to the terminal device of the service reception base S. 2 to the central management device 3 (S08). If the ordering information indicates that insurance is to be used, the centralized management device 3 sends the terminal device 2 of the insurance company U to which the customer has subscribed, such as an image of a car and a quotation, such as items necessary for insurance application. Transmission (S09) is performed.

The insurance company U, which has received this, determines whether or not the repair price is appropriate with reference to the image of the car and the estimate, and if it is appropriate, the centralized management device 3 A start approval is transmitted (S10). Therefore,
A relatively time-consuming procedure such as taking a picture at the service reception base S where the current car is located and mailing the picture to the insurance company U, and making a decision after the arrival of the picture, makes the insurance company U unnecessary.

According to the results of an investigation conducted by the inventor to make the present invention, 70% or more of the damaged automobiles caused by an accident are of a typical type, and can be classified into several categories. Therefore, if the image of the damaged car is transmitted in this way, in the insurance company U, the appraiser goes to the maintenance base W for each case, and the validity has been checked by comparing the current car with the estimate. Investigations and the like may be largely omitted.

The central management device 3 transmits information to the insurance company U, and the maintenance base table 33
See Then, a maintenance base W which is locally close to the service reception base S to which the order information was transmitted and which is appropriate for the repair content is set (S11), and the set maintenance base W is set.
Is sent to the service reception base S (S12), the image of the vehicle and the estimate are transmitted to the set maintenance base W, and a repair start instruction (S13) is issued.

When setting the above-mentioned maintenance base W, the centralized management device 3 also refers to the order of work of the maintenance base W, etc. When it is determined that the customer's request cannot be answered, the central management device 3 sets the next best maintenance base W.

At the same time, the central control device 3 determines whether or not the repair vehicle needs to be forwarded from the distance between the service reception site S and the set maintenance site W (S14). Referring to the transportation base table 34, a transportation base T which is locally close is set (S15), and the image of the vehicle is also transmitted to the set transportation base T (S15).
16).

At the maintenance site W that has received the above transmission, the damage state of the automobile is clear from the image, so that it is easy to plan a work schedule and the like. In addition, since high-precision quotations based on past performance are also sent, it is clear from the contents that parts necessary for repair work are clear. Thus, a request can be made to the parts center D (S17).

On the other hand, at the transportation base T, the state of damage of the automobile is clear from the transmitted image, so that it is easy to determine a transportation vehicle necessary for transportation such as a tow truck or a trailer. It is possible to dispatch immediately without going to the service reception base S and checking the state of the current vehicle.

At the maintenance site W to which the automobile has been forwarded in this way, the progress of the subsequent work is transmitted to the central control device 3 in the form of a daily report, for example (S18). It is held in the progress situation table 36. Therefore, when there is an inquiry from the customer to the service reception base S (S19), the terminal device 2 accesses the progress situation table 36 in the centralized management device 3 (S19).
20) Then, you can report the progress immediately (S21)
Becomes

At this time, if the digital camera 4 is attached to the terminal device 2 installed at the maintenance base W and the current state is stored as an image in the progress situation table 36, the service reception base S Can display the image to the customer, which increases the reality of the report and increases the customer's satisfaction.

FIG. 3 shows another embodiment of the automobile repair management system 10 of the present invention. In the previous embodiment, almost all elements included in the repair work were included. The effect of (1) can be sufficiently achieved even in a part directly involved with the customer, such as achieving speedy preparation of a quote, correcting a difference of a person in charge of a quote, and improving the accuracy of a quote.

Therefore, in this embodiment, the terminal device 2 which is, for example, a personal computer is limited to the service reception site S, and at least the image storage table 31 and the estimate material table 32 are provided in the terminal device 2. For example, CD-ROM, DVD-
An appropriate storage device 21 such as a ROM is attached.

The terminal device 2 is provided with a repair management procedure 38 for referring to the image storage table 31 and the estimate material table 32. The terminal device 2 has a digital camera 4 as in the previous embodiment. Is included. In the vehicle repair management system 10 according to this embodiment, a maintenance base table 33, a transportation base table 34, a customer table 35, and the like may be provided as necessary. A small one corresponding to the area is fine.

Also in the automobile repair management system 10 configured as described above, the automobile to be repaired is photographed by the digital camera 4 and the obtained image and the image storage table 31 are stored.
A comparison is made with the image held in. And
The closest image is selected, the estimate data table 32 corresponding to the closest image is read, an estimate is created based on this, and maintenance to the latest price is also performed as necessary.

Therefore, the obtained estimate is based on the past results as in the previous embodiment, and an extremely accurate estimate can be quickly obtained without being greatly affected by the operator's experience and skill. As a result, there is no waiting time and no uncertainties occur, so that satisfactory satisfaction can be given to the customer.

At this time, each service reception base S
Are operated in an independent state, that is, a stand-alone state. However, the image storage table 31 and the estimate material table 32
Are created and distributed at a service center or the like, and all the service reception bases S have the same image storage table 3.
1. If the estimate material table 32 is used, it is possible to prevent the estimated amount from being different for each service reception site S.

Although the above description has been made mainly for repairing damage caused by an accident or the like, for example, attachment of accessory parts such as front and rear spoilers, etc.
Similar to the above-mentioned repair, the present invention may be applied to a modification involving sheet metal and painting. In this case, if the photograph after the installation is presented and the state after the completion of the installation is shown to the customer, the explanation is easy, and the customer clearly knows the result, thereby improving the satisfaction.

[0046]

As described above, according to the present invention, a terminal device is installed at a service reception base, a maintenance base, a transportation base, a non-life insurance company, and the like, and a centralized management device installed at an appropriate part such as a service center is provided. And a transmission / reception system including a digital image of a vehicle which has been repaired in the past, and a history of repairs, etc. are stored in the centralized management device.

In this way, the current situation of the car brought into the service reception base is photographed by a digital camera and transmitted to the central management device via the terminal device. By selecting an image that is similar to the current image from the list and calling out the necessary parts and processing costs, it will be possible to submit an extremely accurate estimate to the customer instantly, dramatically reducing the waiting time of the customer. It is very effective in improving satisfaction by shortening.

At the same time, a maintenance base is provided in the centralized management device.
By retaining data on transportation bases, non-life insurance companies, etc., it is possible to quickly set the optimal maintenance base according to the degree of repair, etc., and execute transportation, etc., idling when moving between each base Eliminate the occurrence of time,
It also has an extremely excellent effect on the rationalization and efficiency of the process.

[Brief description of the drawings]

FIG. 1 is a configuration diagram showing an embodiment of an automobile repair management system according to the present invention.

FIG. 2 is a flowchart showing an implementation state of automobile repair in the same embodiment.

FIG. 3 is a block diagram showing another embodiment of the automobile repair management system according to the present invention.

FIG. 4 is a flowchart showing the state of implementation of automobile repair in a conventional example.

[Explanation of symbols]

DESCRIPTION OF SYMBOLS 1 ... Automobile repair management system 2 ... Terminal device 3 ... Central management device 31 ... Image storage table 32 ... Estimation material table 33 ... Maintenance base table 34 ... Transport base table 35 ... Customer table 36: Progress status table 37: Insurance information table, 38: Repair management procedure 4: Digital camera S: Service reception base, W: Maintenance base, T: Transport base D: Parts center, U ... … General insurance company

 ──────────────────────────────────────────────────続 き Continuing on the front page (72) Inventor Yoshihito Ishiwatari 1-6-42 Shibaura, Minato-ku, Tokyo Inside the Stan Corporation (72) Inventor Masami Owaki 1-6-42 Shibaura, Minato-ku, Tokyo Ue Corporation Within Stan Corporation

Claims (2)

[Claims] Claims 1. A terminal device which is arranged at each of at least one service reception base, a maintenance base, a transportation base, a parts center, and a non-life insurance company, and is capable of transmitting / receiving and displaying data and digital images. ,
Each of the terminal devices is connected via a communication line,
An image storage table for receiving and sequentially storing digital images of the damage status of the repair target vehicle taken at the service reception base, an estimate material table for storing the repair results for each image in the image storage table, a customer A customer table holding each owned vehicle information, a maintenance base table holding characteristic information of the maintenance base with the locality of each service reception base being first, and a locality of the service reception base and the maintenance base. As the first place, reference is made to the transportation base table holding the transportation suitability, the progress information table holding the progress of the repair work at the maintenance base, the insurance company name, the insurance information table holding the insurance claim procedure, and the respective tables. , A central management device comprising a repair management procedure for performing control, and a digital device attached as necessary to the terminal device. Auto repair management system consisting of a camera. 2. A terminal device located at the service reception base and having the repair management procedure, and a storage device attached to the terminal device and holding at least the image storage table and the estimate data table, An automobile repair management system comprising an attached digital camera.