JP2021081945A - Repair estimate preparation device and repair estimate preparation device method - Google Patents

Abstract

To quickly solve the sense of uneasiness of a user.SOLUTION: A server device 40 comprises: an estimate preparation unit 441 which prepares a repair estimate of a damaged vehicle when image information of a damaged spot of the damaged vehicle is input; and an estimate output unit 442 which outputs information of the repair estimate prepared by the estimate preparation unit 441 to a user terminal held by a user who owns the damaged vehicle. The estimate preparation unit 441 prepares a repair estimate for each damage image different in the scale when information of the plurality of damage images different in the scale photographed at the same angle is input. The estimate output unit 442 acknowledges the repair estimate whose sum of money does not change even when the scale of the damage image changes as the final estimate among the plurality of repair estimates prepared by the estimate preparation unit 441 and outputs the information of the final estimate to the user terminal together with the information of the corresponding damage image.SELECTED DRAWING: Figure 5

Description

The present invention relates to a repair quote making device and a repair quote making method for making a repair quote for a damaged vehicle.

As a technique of this type, a device for creating a repair estimate for a damaged vehicle based on an image taken by a camera-equipped mobile phone is disclosed (see, for example, Patent Document 1). When the device described in Patent Document 1 receives image information taken by a camera-equipped mobile phone from a user, it is configured to search for a service factory and send a repair estimate created by the searched service factory to the user. ..

Japanese Unexamined Patent Publication No. 2003-60825

However, in the device described in Patent Document 1, it takes time from receiving the image information to creating the repair estimate, and the user spends an uneasy time.

One aspect of the present invention is a repair quotation making device that creates a repair quotation based on an image of a damaged vehicle. When the image information of the damaged part of this vehicle is input, the repair quotation making device owns the vehicle with the quotation making unit that creates the repair quotation of this vehicle and the repair quotation information created by the quotation making department. It includes an estimate output unit that outputs to a user terminal owned by the user. When the information of multiple damage images with different scales taken at the same angle is input, the estimate creation unit creates a repair estimate for each damage image with different scales, and the estimate output unit is created by the estimate creation unit. Of the plurality of repair quotations to be made, the repair quotations whose amount does not change even if the scale of the damage image changes are certified as the final quotations, and the information of the final quotations is output to the user terminal together with the corresponding damage image information.

Another aspect of the present invention is a repair quote making method for making a repair quote based on an image of a damaged vehicle. In the repair quotation creation method, when the image information of the damaged part of the vehicle is input, the quotation creation step for creating the vehicle repair quotation and the repair quotation information created by the quotation creation step are input to the user who owns the vehicle. It includes an estimate output step for outputting to the user terminal having the product. In the estimate creation step, when information on a plurality of damage images of different scales taken at the same angle is input, a repair estimate is created for each damage image of different scales. In the estimate output step, among the multiple repair estimates created by the estimate creation step, the repair estimate whose amount does not change even if the scale of the damage image changes is certified as the final estimate, and the information of the final estimate is used as the corresponding damage image. Is output to the user terminal together with the information of.

According to the present invention, it is possible to easily and easily create a repair estimate for a damaged vehicle, so that the user's anxiety can be quickly resolved.

The schematic block diagram of the vehicle repair request system using the server device which concerns on embodiment of this invention. The block diagram which shows the main part structure of the vehicle repair request system shown in FIG. In the vehicle repair request system shown in FIG. 1, a diagram showing an image taken by a user with a user terminal when requesting a repair estimate for a damaged vehicle. In the vehicle repair request system shown in FIG. 1, a diagram showing an image taken by a user with a user terminal when requesting a repair estimate for a damaged vehicle. In the vehicle repair request system shown in FIG. 1, a diagram showing an image taken by a user with a user terminal when requesting a repair estimate for a damaged vehicle. In the vehicle repair request system shown in FIG. 1, the figure which shows the image displayed on the user terminal at the time of delivery of a repair vehicle. FIG. 2 is a block diagram showing a main configuration of the server device shown in FIG. In the vehicle repair request system shown in FIG. 1, a diagram showing an image displayed on a user terminal when requesting a repair estimate for a damaged vehicle. FIG. 5 is a flowchart showing an example of vehicle repair request processing executed by the calculation unit of the server device of FIG. FIG. 6 is a flowchart showing an example of a repair estimate creation process executed in the vehicle repair request process shown in FIG. 7. FIG. 7 is a flowchart showing an example of a delivery determination process of a repair vehicle executed in the vehicle repair request process shown in FIG. 7.

Hereinafter, an embodiment of the present invention will be described with reference to FIGS. 1 to 9. The repair estimate creating device according to the embodiment of the present invention creates a repair estimate based on an image of the damaged vehicle transmitted from the user terminal owned by the user who owns the damaged vehicle, and uses the created repair estimate information for the damaged vehicle. It is a device that automatically outputs image information to the user terminal.

Traditionally, car dealerships have been annexed to service factories for repairs and maintenance. However, in recent years, from the viewpoint of soaring land prices and consideration for local residents, it has become difficult to add a service factory or to construct a car dealership itself, especially in urban areas.

On the other hand, operation mistakes by the driver can occur, and a driver who has damaged the vehicle due to the operation mistake often has negative emotions such as feeling depressed and anxious. In such a case, the driver can be reassured by having the automobile dealer promptly pick up the damaged vehicle and send it to a service factory or the like for repair.

For that purpose, it is necessary to promptly contact the driver who damaged the vehicle, present the estimated cost and time required for repair to the driver as soon as possible, and pick up the damaged vehicle. However, as mentioned above, if the number of car dealers with service factories decreases, it will be difficult to contact the service factories even if they can contact the car dealers, and it will be difficult to create an early repair quote. May become. As a result, it is difficult to send the damaged vehicle for repair, and the driver who damaged the vehicle spends an uneasy time.

Therefore, in the present embodiment, when the user (for example, the driver) damages the vehicle, the user is made to take a picture of the damaged part of the vehicle with his / her own user terminal and transmit the damage image information to the repair estimate creation device. Vehicle damage can affect not only the damaged area, but other areas as well. For example, even if there is no apparent scratch, it may have a functional effect, or the damaged part may be formed by an integral part.

Therefore, the user is made to acquire a plurality of damage images having the same angle and different scales, and to transmit the information of the plurality of damage images to the repair estimate creation device. For example, from a narrow area image (close-up image) of the damaged part taken from a close position to a wide area image (pulled image) of the damaged part taken from a remote position so that the relative position of the damaged part in the vehicle can be seen, the image is taken at predetermined intervals. Have the repair estimation device send a plurality of damaged image information.

In the repair quotation creation device, the scale to be transmitted is based on the plurality of parts information stored for each vehicle type, the repair fee and repair time using these, and the repair fee and repair time based on the work such as sheet metal. Make a repair quote for each different damage image. Then, the repair estimate whose amount does not change even if the scale of the transmitted damage image changes is recognized as the final estimate, and the information of the final estimate is transmitted to the user terminal.

As a result, the user can receive a repair estimate for the damaged vehicle simply by photographing a plurality of damaged parts of the damaged vehicle and transmitting the damaged part to the repair estimate creation device, and can quickly obtain a sense of security. In order to satisfactorily provide such an early repair estimate creation service, the present embodiment provides a vehicle repair request system using the following server device (repair estimate creation device).

FIG. 1 is a schematic configuration diagram of a vehicle repair request system 100 using the server device 40 according to the embodiment of the present invention. In the vehicle repair request system 100 according to the present embodiment, the repair estimate creation device is mainly composed of the server device 40.

As shown in FIG. 1, the vehicle repair request system 100 includes a user terminal 20 owned by a user who owns a damaged vehicle 1A (hereinafter, also simply referred to as “damaged vehicle 1A”) and a repair company that repairs the damaged vehicle 1A (hereinafter, also simply referred to as “damaged vehicle 1A”). For example, it includes a repair company terminal 30 owned by a service factory) and a server device 40 owned by a business entity (for example, an automobile dealer) that provides the above-mentioned repair estimate creation service.

The user terminal 20 and the repair company terminal 30 are configured to be capable of wireless communication with the server device 40. Although FIG. 1 shows one user terminal 20 and a repair company terminal 30 for convenience, a plurality of users and a repair company are registered in the vehicle repair request system 100, and each of the plurality of users is registered. Each user terminal 20 owned by the company and each repair company terminal 30 owned by each of the plurality of repair companies are configured to be capable of wireless communication with the server device 40.

In the present embodiment, the user who uses the vehicle repair request system 100 is registered in advance in the business entity that provides the repair estimate creation service, and the registered information is stored in the server device 40. Similarly, the repair company that repairs the damaged vehicle 1A is also registered in advance with the business entity that provides the repair estimate creation service, and the registered information is stored in the server device 40.

The user terminal 20 owned by the user may be a dedicated terminal used for using the vehicle repair request system 100, for example, a dedicated terminal previously mounted on the vehicle 1, but in the present embodiment, it is a terminal owned by the user. The vehicle 1 owned by the user is equipped with an in-vehicle terminal 10, and the in-vehicle terminal 10 is configured to be capable of wireless communication with the server device 40.

FIG. 2 is a block diagram showing a main configuration of the vehicle repair request system 100 shown in FIG. 3A to 3C are diagrams showing images captured by the user terminal 20 when requesting a repair estimate for the damaged vehicle 1A in the vehicle repair request system 100 shown in FIG. FIG. 4 is a diagram showing an image displayed on the user terminal 20 when the repair vehicle 1B is delivered in the vehicle repair request system 100 shown in FIG.

As shown in FIG. 2, the in-vehicle terminal 10, the user terminal 20, the repair company terminal 30, and the server device 40 are connected to a communication network 50 such as a wireless communication network, an Internet network, and a telephone line network. Note that FIG. 2 shows one in-vehicle terminal 10, one user terminal 20, and one repair company terminal 30 for convenience, but as described above, in reality, the communication network 50 has a plurality of users. The terminal 20 and the repair company terminal 30 are connected.

The in-vehicle terminal 10 includes, for example, a navigation device. As shown in FIG. 2, the vehicle-mounted terminal 10 includes a communication unit 11, an input / output unit 12, a storage unit 13, and a calculation unit 14. The sensor group 15 mounted on the vehicle 1 and the actuator 16 are connected to the in-vehicle terminal 10.

The communication unit 11 is configured to enable wireless communication with the server device 40 via the communication network 50. The input / output unit 12 has various switches, buttons, microphones, speakers, monitors, and the like that can be operated by the user.

In addition, the input / output unit 12 has a reader unit 121 that reads start permission information of the damaged vehicle 1A from the repair company terminal 30. The activation permission information is a so-called virtual key, which expresses a function similar to that of a vehicle smart key. For example, by possessing a mobile wireless terminal (for example, a smartphone) in which activation permission information is stored, the door lock of the vehicle 1 can be released, and the engine is started by pressing the start button arranged in the vehicle. It becomes possible to run.

The storage unit 13 has a volatile or non-volatile memory (not shown). Various programs and various data executed by the calculation unit 14 are stored in the storage unit 13. For example, a program related to the navigation function, map data, and the like are stored.

The calculation unit 14 has a CPU, a signal input via the input / output unit 12 (a signal input via the reader unit 121), detection data detected by the sensor group 15, and a vehicle via the communication unit 11. A predetermined process is executed based on a signal received from the outside of the terminal 10 and a program or data stored in the storage unit 13, and the actuator 16 of each part of the communication unit 11, the input / output unit 12, the storage unit 13, and the vehicle 1 is executed. Outputs a control signal to.

The sensor group 15 includes various sensors for detecting the vehicle state. As an example, the sensor group 15 includes a GPS sensor 151 that receives a signal from a GPS satellite and detects the position of the vehicle 1. The actuator 16 drives various devices mounted on the vehicle 1 in response to a command from the vehicle-mounted terminal 10 (calculation unit 14). As an example, the actuator 16 includes a lock actuator 161 for unlocking or locking the door lock, and a start actuator 162 for starting the vehicle 1. The starting actuator 162 includes an engine driving actuator, a transmission driving actuator, a braking device driving actuator, a steering actuator, and the like.

The user terminal 20 is composed of a personal computer operated by the user, a mobile wireless terminal represented by a smartphone, and the like. As shown in FIG. 2, the user terminal 20 includes a communication unit 21, an input / output unit 22, a sensor group 23, an imaging unit 24, a storage unit 25, and a calculation unit (control unit) 26.

The communication unit 21 is configured to enable wireless communication with the server device 40 via the communication network 50. The input / output unit 22 includes, for example, a keyboard, a mouse, a monitor, a touch panel, and the like. The user inputs the quotation consent information and the user information via the input / output unit 22. The user information includes the user's address, name, contact information, driver's license number, information necessary for payment (for example, credit card number) and the like. After entering the user information and registering as a member, the user is issued a user ID, and the repair quotation creation service becomes available.

The sensor group 23 includes various sensors that detect the state of the user terminal 20. As an example, the sensor group 23 includes a GPS sensor 231 that receives a signal from a GPS satellite and detects the position of the user terminal 20. Although not shown, the sensor group 23 also includes a remaining battery capacity detection sensor that detects the remaining battery capacity, a radio wave reception sensor that detects the reception status of radio waves, and the like.

The image pickup unit 24 is a camera having an image pickup element such as a CCD or CMOS, and is configured to be capable of taking an image by a user. When requesting a repair estimate for the damaged vehicle 1A, the user uses the imaging unit 24 to photograph the damaged portion of the damaged vehicle 1A. At this time, the user photographs a plurality of damaged parts of the damaged vehicle 1A having the same angle and different scales.

For example, the user uses the imaging unit 24 to capture a narrow-range image (close-up image) in which the damaged portion is captured from a close position, as shown in FIG. 3A. Then, as shown in FIG. 3B, the damaged part is photographed from a position separated from the close position by a predetermined interval, and further, as shown in FIG. 3C, the damaged part is photographed from a remote position so that the relative position of the damaged part in the vehicle can be known. Take a wide area image (pulled image) taken. In this way, the user photographs a plurality of damaged parts of the damaged vehicle 1A having the same angle and different scales.

Further, when the repaired vehicle 1B (hereinafter, also simply referred to as “repair vehicle 1B”) is delivered, the user uses the image pickup unit 24 to request a repair estimate for the damaged vehicle 1A by using the image pickup unit 24. Taken at the same angle and scale as the image acquired at the time. For example, as shown in FIG. 4, the user transmits image information for displaying a damage image and a repair estimate at the same time from the server device 40, and when the image is displayed on the input / output unit 22, the transmitted damage image and the user have the same. The repaired part of the repair vehicle 1B is photographed at the same angle and the same scale.

The storage unit 25 has a volatile or non-volatile memory (not shown). Various programs executed by the calculation unit 26 and various data are stored in the storage unit 25. For example, the storage unit stores a delivery program executed when the repair vehicle 1B is delivered. The delivery program simultaneously displays the damage image and the repair estimate on the input / output unit 22 (for example, the display unit) in the estimate acquisition step of acquiring the damage image information and the repair estimate information from the server device 40 (for example, the figure). 4) The display step for causing the image pickup unit 24 to take an image and the image pickup step for enabling the image pickup unit 24 to take an image are executed.

The calculation unit 26 has a CPU, a signal input via the input / output unit 22, a signal received from the outside of the user terminal 20 via the communication unit 21, and a user terminal 20 input via the sensor group 23. A predetermined process is executed based on the position information, the image information captured by the imaging unit 24, the program and data stored in the storage unit 25, and the communication unit 21, the input / output unit 22, and the storage unit 25, respectively. Output the control signal.

For example, the calculation unit 26 outputs a control signal to the communication unit 21 and controls transmission / reception of the signal between the user terminal 20 and the server device 40. The calculation unit 26 includes the user ID that identifies the user, the estimated consent information input via the input / output unit 22, the position information of the terminal detected by the sensor group 23, and the damaged portion of the damaged vehicle 1A photographed by the image pickup unit 24. The damage image information of the above, the repair image information of the repaired portion of the repair vehicle 1B taken by the imaging unit 24, and the like are transmitted to the server device 40 via the communication unit 21.

When the calculation unit 26 receives the payment command transmitted from the server device 40 via the communication unit 21, the calculation unit 26 executes the repair fee payment process based on the payment program stored in the storage unit 25. For example, the calculation unit 26 executes a repair fee settlement process (payment program) based on the final estimate and user information (information necessary for settlement (for example, a credit card number)).

Further, the calculation unit 26 executes the delivery program at the time of delivery of the repair vehicle 1B. When the delivery program is executed, the calculation unit 26 acquires the damage image information and the repair estimate information from the server device 40, causes the input / output unit 22 (for example, the display unit) to display the damage image and the repair estimate at the same time. The imaging unit 24 is made capable of imaging.

The repair company terminal 30 is composed of a personal computer operated by the repair company, a mobile wireless terminal represented by a smartphone, and the like. As shown in FIG. 2, the repair company terminal 30 has a communication unit 31, an input / output unit 32, a storage unit 33, and a calculation unit 34.

The communication unit 31 is configured to enable wireless communication with the server device 40 via the communication network 50. The input / output unit 32 includes, for example, a keyboard, a mouse, a monitor, a touch panel, and the like. The repair company inputs the repair completion information and the repair company information of the damaged vehicle 1A via the input / output unit 32. The repair company information includes an address, a name (name), contact information, and the like. The repair company is issued a repair company ID after inputting and registering the repair company information.

The storage unit 33 has a volatile or non-volatile memory (not shown). The storage unit 33 stores various programs executed by the calculation unit 34 and various data.

The calculation unit 34 has a CPU, a signal input via the input / output unit 32, a signal received from the outside of the repair company terminal 30 via the communication unit 31, a program or data stored in the storage unit 33, or the like. A predetermined process is executed based on the above, and control signals are output to the communication unit 31, the input / output unit 32, and the storage unit 33, respectively.

For example, the calculation unit 34 outputs a control signal to the communication unit 31 and controls transmission / reception of the signal between the repair company terminal 30 and the server device 40. For example, the calculation unit 34 receives the position information and the activation permission information of the damaged vehicle 1A from the server device 40 via the communication unit 31 in the repair estimation request of the damaged vehicle 1A.

FIG. 5 is a block diagram showing a main configuration of the server device 40 shown in FIG. The server device 40 is provided in a business entity (for example, an automobile dealer) that conducts a business that provides a repair estimate creation service. The server device 40 can also be configured by using the virtual server function on the cloud. As shown in FIG. 5, the server device 40 includes a communication unit 41, an input / output unit 42, a storage unit 43, and a calculation unit 44.

The communication unit 41 is configured to enable wireless communication with the in-vehicle terminal 10, the user terminal 20, and the repair company terminal 30 via the communication network 50, respectively. The input / output unit 42 includes, for example, a keyboard (not shown), a mouse, a monitor, a touch panel, and the like (not shown).

The storage unit 43 has a volatile or non-volatile memory (not shown). The storage unit 43 stores various programs, various data, and the like executed by the calculation unit 44. The storage unit 43 has a user database 431, a repair company database 432, and a repair fee database 433 (storage unit) as functional configurations of the memory.

The user database 431 includes user information such as the address, name, contact information, license number, and information required for payment, which are input via the user terminal 20 (input / output unit 22), and each user owns the user database 431. The information of the vehicle 1, the damaged image of the damaged vehicle 1A acquired at the time of requesting the estimate, and the estimated information created at the time of requesting the estimate are stored together with the user ID. The vehicle 1 information includes the vehicle type, model year, vehicle body number, vehicle number, mileage, maintenance history, start-up permission information, and the like of the vehicle 1.

The repair company database 432 contains the repair company information such as the address, name (name), and contact information of each repair company input via the repair company terminal 30 (input / output unit 32), and the vehicle repair history by each repair company. Information indicating the creditworthiness such as (actual result) and business trip fee information based on the collection of the damaged vehicle 1A and the delivery of the repair vehicle 1B are stored together with the repair company ID.

The repair fee database 433 stores the repair fee of the vehicle 1. The repair fee database 433 stores a plurality of parts information stored for each vehicle type, a repair fee and repair time using these, and a repair fee and repair time based on work such as sheet metal.

The calculation unit 44 has a CPU. The calculation unit 44 is determined based on a signal received from the outside of the server device 40 via the communication unit 41, a signal input via the input / output unit 42, and a program or data stored in the storage unit 43. The process is executed, and the control signal is output to the communication unit 41, the input / output unit 42, and the storage unit 43.

The calculation unit 44 has an estimate creation unit 441, an estimate output unit 442, a consent information acquisition unit 443, a position information acquisition unit 444, a start permission information acquisition unit 445, and a vehicle information output as functional configurations of the processor. A unit 446 and a delivery permission information output unit 447 are provided.

The quotation preparation unit 441 prepares a repair quotation for the damaged vehicle 1A. When the estimation creation unit 441 receives the image information of the damaged portion of the damaged vehicle 1A transmitted from the user terminal 20 via the communication unit 41, the estimated creation unit 441 receives the damaged vehicle 1A based on the repair charge stored in the repair charge database 433. Make a repair quote for.

When the information of a plurality of damage images of different scales taken at the same angle is input via the communication unit 41, the estimation creation unit 441 creates a repair estimate for each damage image of different scales. For example, when the image information shown in FIGS. 3A to 3C is input via the communication unit 41, the estimate creation unit 441 creates a repair estimate for each of the image information shown in FIGS. 3A to 3C.

For example, when the information of the first image (close-up image) of the narrow area in which the damaged part shown in FIG. 3A is photographed from a close position is input, the information of the first image and the repair fee stored in the repair fee database 433 are added. Make a first repair quote based on it. For example, a first repair estimate with an estimated repair amount of 70,000 yen is created.

Next, when the information of the second image obtained by photographing the damaged part from the position separated from the proximity position shown in FIG. 3B by a predetermined interval is input, the second image is based on the image information and the repair fee stored in the repair fee database 433. Make a repair quote. For example, a second repair estimate with an estimated repair amount of 100,000 yen is created.

Further, when the information of the wide-area third image (pulled image) of the damaged part taken from a remote position is input so that the relative position of the damaged part in the vehicle shown in FIG. 3C can be known, this image information and the repair fee database 433 are input. Make a third repair estimate based on the repair fee stored in. For example, a third repair estimate with an estimated repair amount of 100,000 yen is created.

Further, the estimate creation unit 441 calculates the business trip charge when the repair company goes to pick up the damaged vehicle 1A based on the location information acquired by the position information acquisition unit 444 and the business trip charge information stored in the repair company database 432. .. Then, the estimate creation unit 441 creates a charge obtained by adding the business trip charge as a repair estimate for the damaged vehicle 1A.

The repair estimate prepared by the estimate preparation unit 441 includes a repair fee when the damaged part is repaired and a replacement fee when a part including the damaged part is replaced. In this case, the estimate creation unit 441 prepares the repair fee and repair time (repair time) when the damaged part is repaired and the replacement fee and replacement time (repair time) when the damaged part is replaced as a repair estimate. To do. As a result, the repair time may be shorter in the case of replacement than in the case of repair, so that the user can select the method of shortening the repair time.

The estimate output unit 442 directs the information of the repair estimate (first to third repair estimates) created by the estimate creation unit 441 to the user terminal 20 owned by the user who owns the damaged vehicle 1A via the communication unit 41. To output. The estimate output unit 442 makes a final estimate of a plurality of repair estimates (for example, the first to third repair estimates) created by the estimate creation unit 441, in which the amount does not change even if the scale of the damaged image changes. And output the information of the final estimate to the user terminal 20 together with the information of the corresponding damage image (for example, the first to third images).

For example, the quotation creation unit 441 estimates the repair amount based on the first image shown in FIG. 3A to be 70,000 yen, the repair amount based on the second image shown in FIG. 3B to be 100,000 yen, and the repair amount shown in FIG. 3C. When the repair amount based on the three images is estimated to be 100,000 yen, the estimate output unit 442 certifies the repair amount that does not change even if the scale changes, that is, 100,000 yen as the final estimate. Then, the estimate output unit 442 causes the user terminal 20 to transmit the repair amount of 100,000 yen approved as the final estimate to the user terminal 20 via the communication unit 41 together with the information of the second image shown in FIG. 3B. At this time, as shown in FIG. 6, the user terminal 20 causes the input / output unit 22 to simultaneously display the second image to be transmitted and the repair amount of 100,000 yen.

The consent information acquisition unit 443 acquires the quotation consent information that agrees with the final quotation transmitted from the user terminal 20 via the communication unit 41. The position information acquisition unit 444 acquires the position information of the damaged vehicle 1A transmitted from the user terminal 20 via the communication unit 41. The activation permission information acquisition unit 445 acquires the activation permission information for activating the damaged vehicle 1A stored in the user database 431.

When the consent information acquisition unit 443 acquires the estimated consent information, the vehicle information output unit 446 transmits the position information acquired by the position information acquisition unit 444 and the activation permission information acquired by the activation permission information acquisition unit 445 via the communication unit 41. Then, the output is directed to the repair company terminal 30 owned by the repair company.

When the repair vehicle 1B is delivered, the delivery permission information output unit 447 transmits the execution information of the delivery program to the user terminal 20 via the communication unit 41. Further, the delivery permission information output unit 447 receives information on the damage image (second image in the present embodiment) and information on the repair estimate (second repair estimate in the present embodiment) in response to the request from the user terminal 20. , Is transmitted to the user terminal 20 via the communication unit 41.

Further, when the delivery permission information output unit 447 acquires the repair image information of the repair vehicle 1B having the same angle and scale as the damaged part transmitted from the user terminal 20 based on the damage image and the repair estimate transmitted to the user terminal 20. The permission information for delivery of the repair vehicle 1B to the user is output to the user terminal 20.

Permission information includes instructions for settlement according to the repair quote. That is, when a payment command is input to the user terminal 20 via the communication unit 21, the user terminal 20 (calculation unit 26) performs payment processing for the repair fee based on the payment program stored in the storage unit 25. Execute.

Further, the permission information includes the travel regulation release information for canceling the travel regulation applied to the repair vehicle 1B. In the present embodiment, the delivery permission information output unit 447 outputs the permission information to the in-vehicle terminal 10. Upon receiving the permission information via the communication unit 11, the vehicle-mounted terminal 10 (calculation unit 14) drives the actuator 16 to release the traveling regulation applied to the repair vehicle 1B. For example, the lock actuator 161 is driven to unlock the door lock so that the vehicle can travel. Further, for example, the start actuator 162 that starts the vehicle 1 is driven to bring the repair vehicle 1B into a runnable state.

FIG. 7 is a flowchart showing an example of a vehicle repair request process executed by the calculation unit 44 of the server device 40 of FIG. FIG. 8 is a flowchart showing an example of the repair estimate creation process executed in the vehicle repair request process shown in FIG. 7, and FIG. 9 shows a delivery determination of the repair vehicle 1B executed in the vehicle repair request process shown in FIG. It is a flowchart which shows an example of a process. The vehicle repair request process shown in the flowchart of FIG. 7 starts when, for example, receives the image information of the damaged vehicle 1A, and ends when the permission information is output.

As shown in FIG. 7, first, when the damage image information of the damaged vehicle 1A transmitted from the user terminal 20 is received, the server device 40 (calculation unit 44) executes the repair estimate creation process in step S1.

As shown in FIG. 8, in the repair estimate creation process, first, in step S10, the information of the first to third images is acquired by the process of the estimate creation unit 441. Next, in step S11, the business trip fee when the repair company goes to pick up the damaged vehicle 1A is calculated by the process in the quotation creation unit 441. Next, in step S12, the first to third repair estimates corresponding to the first to third images are created by the processing in the estimate creation unit 441. At this time, the estimate preparation unit 441 creates a repair fee when the damaged part is repaired and a replacement fee when the damaged part is replaced.

Next, in step S13, the repair estimate whose amount does not change even if the scale of the damaged image changes by the processing in the estimate output unit 442 is certified as the final estimate (in the present embodiment, the second repair estimate). Next, in step S14, the information of the second image and the second repair estimate is output to the user terminal 20 by the processing in the estimate output unit 442.

Next, in step S15, it is determined whether or not the consent information acquisition unit 443 has acquired the estimated consent information from the user terminal 20 by the process of the vehicle information output unit 446. If denied in step S15, this determination is repeated until the consent information acquisition unit 443 acquires the estimated consent information. On the other hand, if affirmed in step S15, in step S16, the position information acquired by the position information acquisition unit 444 and the activation permission information acquired by the activation permission information acquisition unit 445 are communicated by the processing in the vehicle information output unit 446. It is output to the repair company terminal 30 owned by the repair company via the unit 41, and the repair estimate creation process is completed.

As shown in FIG. 7, when the repair estimate creation process is completed, the server device 40 (calculation unit 44) then determines in step S2 whether or not the repair completion information of the damaged vehicle 1A has been input. If denied in step S2, this determination is repeated until the repair completion information of the damaged vehicle 1A is input. On the other hand, if affirmed in step S2, the delivery determination process is executed in step S3.

As shown in FIG. 9, in the delivery determination process, first, in step S30, the execution information of the delivery program is transmitted to the user terminal 20 via the communication unit 41 by the process of the delivery permission information output unit 447. Next, in step S31, the information of the damage image (second image in the present embodiment) and the information of the repair estimate (second repair estimate in the present embodiment) are obtained by the processing in the delivery permission information output unit 447. It is transmitted to the user terminal 20 via the communication unit 41.

Next, in step S32, it is determined whether or not the repair image information of the repair vehicle 1B having the same angle and scale as the damaged portion transmitted from the user terminal 20 has been acquired by the process in the delivery permission information output unit 447. If denied in step S32, this determination is repeated until the repair image information is acquired. On the other hand, if affirmed in step S32, in step S33, the delivery permission information of the repair vehicle 1B is output to the user terminal 20, and the delivery determination process is completed. As shown in FIG. 7, the server device 40 (calculation unit 44) ends the vehicle repair request process when the delivery determination process is completed.

According to this embodiment, the following effects can be obtained.
(1) When the image information of the damaged part of the damaged vehicle 1A is input, the server device 40 repairs the damaged vehicle 1A based on the repair fee stored in the repair fee database 433 that stores the repair fee of the vehicle 1. It includes an estimate creation unit 441 that creates an estimate, and an estimate output unit 442 that outputs repair estimate information created by the estimate creation unit 441 to a user terminal 20 owned by a user who owns the damaged vehicle 1A (FIG. 5). ). When the information of a plurality of damage images of different scales taken at the same angle is input, the estimation creation unit 441 creates a repair estimate for each damage image of different scales. The estimate output unit 442 recognizes the repair estimate whose amount does not change even if the scale of the damaged image changes among the plurality of repair estimates created by the estimate creation unit 441 as the final estimate, and responds to the information of the final estimate. It is output to the user terminal 20 together with the information of the damage image to be performed.

With this configuration, the user can receive a repair estimate for the damaged vehicle 1A simply by photographing a plurality of damaged parts of the damaged vehicle 1A and transmitting the damaged parts to the server device 40, and can quickly obtain a sense of security. .. That is, the anxiety can be quickly resolved.

For example, a user requesting repair can know the repair amount simply by shooting multiple damaged vehicles 1A with the same angle and different scales, and can intuitively estimate the repair amount without having to remember any special operation. It will be possible. Further, for example, even if a third party injures the user after requesting repair and the user leaves, the image data taken by the user terminal 20 remains, so that the user is not responsible. You can leave with confidence.

(2) The server device 40 has a consent information acquisition unit 443 that acquires the estimate consent information that agrees with the output final estimate transmitted from the user terminal 20, and a position information acquisition unit that acquires the position information of the damaged vehicle 1A. When the estimated consent information is acquired by the 444, the activation permission information acquisition unit 445 that acquires the activation permission information that permits the activation of the damaged vehicle 1A, and the consent information acquisition unit 443, the position acquired by the position information acquisition unit 444. The vehicle information output unit 446 that outputs the information and the activation permission information acquired by the activation permission information acquisition unit 445 to the repair company terminal 30 owned by the repair company is further provided.

This facilitates arrangements for repair of the damaged vehicle 1A. For example, since the user does not need to be near the damaged vehicle 1A, the user (driver) can leave the damaged vehicle 1A on the spot and request repair without bringing it to the repair shop by himself / herself. ..

(3) The quotation creation unit 441 calculates a business trip fee for the repair company to take over the damaged vehicle 1A based on the position information acquired by the position information acquisition unit 444, and adds the business trip fee to the damaged vehicle 1A. Create as a repair quote. As a result, the estimated amount of money is clarified because the business trip cost is calculated based on the distance traveled by the repair company.

(4) The repair estimate prepared by the estimate preparation unit 441 includes a repair fee when the damaged part is repaired and a replacement fee when the damaged part is replaced. This facilitates the user to consider replacement and repair while comparing costs.

(5) This is a repair estimate creation method for creating a repair estimate based on the image of the damaged vehicle 1A. When the image information of the damaged part of the damaged vehicle 1A is input, the user terminal possessed by the user who owns the damaged vehicle 1A can obtain the estimate creation step for creating the repair estimate of the vehicle and the repair estimate created by the estimate creation step. It includes an estimated output step to output toward 20. In the estimate creation step, when information on a plurality of damage images of different scales taken at the same angle is input, a repair estimate is created for each damage image of different scales. In the estimate output step, among a plurality of repair estimates created by the estimate creation unit 441, the repair estimate whose amount does not change even if the scale of the damaged image changes is recognized as the final estimate, and the information of the final estimate is dealt with. It is output to the user terminal 20 together with the damage image information.

As a result, the user can receive a repair estimate for the damaged vehicle 1A simply by photographing a plurality of damaged parts of the damaged vehicle 1A and transmitting the damaged portion to the server device 40, and can quickly obtain a sense of security. That is, the anxiety can be quickly resolved.

In the above embodiment, the calculation unit 44 includes the estimate creation unit 441, the estimate output unit 442, the consent information acquisition unit 443, the position information acquisition unit 444, the activation permission information acquisition unit 445, and the vehicle information output unit 446. , The delivery permission information output unit 447, and the present invention are not limited to this. The calculation unit 44 may have a configuration including, for example, an estimate creation unit 441 and an estimate output unit 442, and may include an estimate creation unit 441, an estimate output unit 442, a consent information acquisition unit 443, and a position information acquisition unit. It is preferable to include 444, an activation permission information acquisition unit 445, and a vehicle information output unit 446.

In the above embodiment, the vehicle repair request process executes the repair estimate creation process and the delivery determination process, but the present invention is not limited thereto. The vehicle repair request process may be configured to execute the repair estimate creation process.

The above description is merely an example, and the present invention is not limited to the above-described embodiments as long as the features of the present invention are not impaired.

1A damaged vehicle, 1B repair vehicle, 10 in-vehicle terminal, 20 user terminal, 30 repair company terminal, 40 server device (repair estimate creation device), 100 vehicle repair request system, 441 estimate creation unit, 442 estimate output unit, 443 consent information Acquisition unit, 444 Position information acquisition unit, 445 Start permission information acquisition unit, 446 Vehicle information output unit, 447 Delivery permission information output unit

Claims (5)

A repair quote making device that creates a repair quote based on an image of a damaged vehicle.
When the image information of the damaged part of the vehicle is input, the estimation creation unit that creates the repair estimate of the vehicle and the estimation creation unit
It is provided with an estimate output unit that outputs repair estimate information created by the estimate creation unit to a user terminal owned by the user who owns the vehicle.
When the information of a plurality of damage images of different scales taken at the same angle is input, the estimation creation unit creates a repair estimate for each damage image of different scales.
The estimate output unit recognizes the repair estimate whose amount does not change even if the scale of the damage image changes among the plurality of repair estimates created by the estimate creation unit as the final estimate, and responds to the information of the final estimate. A repair quotation creation device, characterized in that it outputs to the user terminal together with information on a damaged image. In the repair quotation making apparatus according to claim 1,
The consent information acquisition unit that acquires the estimate consent information that agrees with the final estimate output from the estimate output unit sent from the user terminal, and the consent information acquisition unit.
A position information acquisition unit that acquires the position information of the vehicle, and
The start permission information acquisition unit that acquires the start permission information that permits the start of the vehicle, and
When the estimated consent information is acquired by the consent information acquisition unit, the location information acquired by the location information acquisition unit and the activation permission information acquired by the activation permission information acquisition unit are transferred to the repair company terminal owned by the repair company. A repair estimate creation device characterized by further including a vehicle information output unit that outputs to. In the repair quotation making device according to claim 2.
The estimate creation unit calculates a business trip fee for the repair company to pick up the vehicle based on the position information acquired by the position information acquisition unit, and creates a charge obtained by adding the business trip fee as a repair estimate for the vehicle. , A repair quote making device. In the repair quotation making device according to any one of claims 1 to 3.
A repair quotation creation device, characterized in that the repair quotation produced by the quotation preparation unit includes a repair fee when a damaged part is repaired and a replacement fee when the damaged part is replaced. A repair quote creation method that creates a repair quote based on an image of a damaged vehicle.
When the image information of the damaged part of the vehicle is input, the estimate creation step of creating the repair estimate of the vehicle and the estimate creation step
A quotation output step for outputting the repair quotation information created by the quotation creation step to a user terminal owned by the user who owns the vehicle is provided.
In the estimation creation step, when information on a plurality of damage images of different scales taken at the same angle is input, a repair estimate is created for each damage image of different scales.
In the estimate output step, among the plurality of repair estimates created by the estimate creation step, the repair estimate whose amount does not change even if the scale of the damage image changes is recognized as the final estimate, and the information of the final estimate is dealt with. A method for creating a repair estimate, which comprises outputting to the user terminal together with the information of the damage image to be performed.

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