JPH10143576A - Transaction processing system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To report required information only to the persons concerned by performing display at a dedicated display part for contacting the internal persons concerned present on a floor not overlapped with the calling number of a customer at the time of receiving signals from an input operation means. SOLUTION: When a floor person-in-charge calling key 18 which is the input operation means of one of plural window operation parts 12 is pressurized and person-in-charge contacting signals different from customer calling signals are outputted, the control part 15 of the same window operation part 12 displays dedicated display for contacting a floor person in charge not overlapped with the calling number of the customer with the possibility of being displayed at a display device 13 provided on the same window instead of the calling number and makes a calling sound generator 14 attached to the display device 13 generate calling sound dedicated to contact the floor person in charge different from the calling sound dedicated to call the customer. Thus, the required information is reported only to the persons concerned without disturbing the customer.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a transaction processing system for calling a customer to a counter.

[0002]

2. Description of the Related Art As a transaction processing system for calling a customer to a counter, there is, for example, a system described in Japanese Patent Application Laid-Open No. H7-110837. This transaction processing system is connected to a teller's machine operated by a teller who is a teller of a financial institution, a teller machine that performs processing such as deposit and withdrawal according to instructions from the teller's machine, and a teller's machine, A number issuing machine that issues a reception ticket on which a new calling number is printed every time the received reception ticket is extracted,
A display connected to the tellers machine for displaying the call number printed on the reception ticket, and displaying a call number of the next customer when a preset time elapses after detecting the end state of the transaction processing. Is displayed. If the call number displayed on the display unit matches the call number on the ticket received by the customer, the customer goes to the counter with the display unit displaying the call number and withdraws and deposits. ,
Transactions such as transfer and transfer are performed, but depending on the contents of the transaction, there is a case where the customer is required to prepare in advance a document in which necessary items are filled in at a customer entry counter on the floor.

[0003]

However, there are many customers who do not know where the document is located in the lobby or go to a counter without knowing how to fill in the document. , The teller calls on a floor clerk, an insider who takes care of the customer on the floor, and asks the customer to respond.
If the floor attendant was away from the teller's location, he had to call out loud, which could cause discomfort to other customers. Therefore, an object of the present invention is to provide a transaction processing system that can inform only relevant parties of necessary information without inconveniencing customers.

[0004]

In order to achieve the above object, a transaction processing system according to claim 1 of the present invention provides a customer with a reception ticket with a call number every time the reception ticket is removed. A number issuing machine with a calling number
A window operation unit that is operated at the window and outputs a customer call signal for calling the next customer on the floor, and a display unit that displays a call number of the next customer based on the customer call signal from the window operation unit. , Which is operated at a counter, operated to contact an internal person on the floor, and outputs a signal; and upon receiving a signal from the input operation means, a customer And a calling means for displaying a dedicated display on the display unit for contacting an internal person on the floor, which does not overlap with the call number of the caller. Thus, when the teller performs an operation to contact the internal person on the floor with the input operation means, the calling means can contact the internal person on the floor that does not overlap with the call number of the customer. Will be displayed on the display unit. Therefore,
The contact person can contact the internal related person on the display unit without calling the internal related person and requesting the customer's response.

According to a second aspect of the present invention, in the transaction processing system according to the first aspect, the input operation means is capable of performing a plurality of types of input operations and outputting a signal corresponding to each input operation. It is possible that, when receiving the signal from the input operation means, the calling means causes the display unit to display a different display corresponding to each input operation in the input operation means. As a result, a plurality of types of display can be performed on the display unit.
More can be done.

According to a third aspect of the present invention, there is provided a transaction processing system according to the first or second aspect, further comprising a ringing tone generating means for generating a ringing tone when a customer calling signal is received from the window operation unit. When the calling means receives a signal from the input operation means, the calling means causes the calling sound generating means to generate a calling sound different from the calling sound. Thus, when the teller performs an operation to contact an internal person on the floor with the input operating means, the calling means generates a ringing tone when receiving a customer calling signal from the teller operation section. Accordingly, a ringing tone different from the ringing tone is generated, so that the person concerned can be made aware of the display.

[0007]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS A transaction processing system according to one embodiment of the present invention will be described below with reference to FIG. The transaction processing system according to this embodiment includes a floor on the customer side,
One number ticket issuing machine 11 provided at a window provided at a position facing the floor and provided at the window.
And a window operation unit 12 provided at a position operable by a window clerk for each window, and for each window,
A display unit (display unit) 13 provided at a position easily visible from the floor, a ringing tone generator (ringing tone generating means) 14 for generating a ringing tone attached to the display unit 13, and a window operating unit 12 And a control unit (calling means) 15 connected to each other and connected to the number issuing machine 11, the display 13, and the ringing tone generator 14.

[0008] The number issuing machine 11 issues a reception ticket with a call number to a customer, and is issued with a new call number every time the reception ticket is extracted. More specifically, when the system power is turned on at the time of opening the store and the reception ticket is issued first, the reception ticket is printed with a call number of a preset initial value (for example, “001”), and then the reception ticket is issued. The call number counted up by one at the time of issuance is printed.

The window operation unit 12 is a next customer call key (next customer calling means) 17 which is pressed by a counter when calling the next customer on the floor, and is located on the floor provided separately therefrom. A floor clerk has a floor call key (input operation means) 18 which is depressed by a counter when contacting a floor clerk (internal stakeholder). A signal is output to the control unit 15, and when the floor clerk call key 18 is pressed, a clerk contact signal different from the customer call signal is output to the control unit 15.

The display 13 is capable of displaying the same number as the call number of the ticket accepted by the number issuing machine 11, and in this case, is capable of displaying three-digit numbers and the like. The ringer 14 can generate a plurality of types of sounds.

The control unit 15 includes a call number printed on a reception ticket already issued by the number issuing machine 11 and all display devices 1
3 and the call numbers already displayed are respectively stored. When a next customer call key 17 of the plurality of window operation units 12 is pressed and a customer call signal is output, Control unit 15 of the same window operation unit 12
Is the smallest number (that is, the next customer's call number), excluding the call numbers already displayed on all the displays 13, of the call numbers printed on the reception ticket already issued by the number issuing machine 11. The information is displayed on a display 13 provided at the same window, and a ringing tone generator 14 attached to the display 13 generates a ringing tone exclusively for calling a customer.

In this embodiment, when any one of the floor clerk call keys 18 of the plurality of clerk operation units 12 is pressed to output a clerk communication signal different from the customer call signal, the same clerk operation is performed. Control unit 15 of unit 12
However, a special display for contacting a floor clerk, which does not overlap with the customer's call number currently displayed on each display 13 as well as the customer's call number which may be displayed, is called. Instead of the number, the display is provided on the display 13 provided at the same window, and the ringer 14 attached to the display 13 is provided with a ringtone exclusively for contacting the floor staff, which is different from the ringtone for customer call. generate.

[0013] The special display for contacting the floor staff may be a single number, a letter or a symbol, a plurality of combinations of the same kind of numbers, letters or symbols,
A combination of two or more of numbers, letters, and symbols, a further combination of these, and the like can be adopted.
Further, the ringing tone dedicated to customer calling and the ringing tone dedicated to floor staff contact can be differentiated by varying the sound quality, the length of time of occurrence, the number of times of repetition, and the like, or by selectively combining them as appropriate. Can be planned.

Then, the control unit 15 of the window operation unit 12 in which the floor staff call key 18 has been pressed, causes the display 13 provided at the same window to display a dedicated display for contacting the floor staff. After that, when the next customer call key 17 is pressed to call the next customer in the window operation unit 12 and a customer call signal is output, a next customer call is displayed on a display 13 provided at the same window. The display is switched to display the number.

According to the transaction processing system having the above-described configuration, when the teller performs a pressing operation to contact the floor staff using the floor staff call key 18, the control unit 15
An exclusive display for contacting the floor staff, which does not overlap with the call number of the customer, is displayed on the display unit 13. Therefore, it is possible to contact the floor staff by the display on the display unit 13 without the window staff calling the floor staff and requesting the customer's response. Therefore, necessary information can be notified only to the floor staff without inconvenience to the customer. Further, when the clerk presses the floor clerk call key 18, the control unit 15 causes the ringer 14 to generate a ringtone exclusively for clerk contact, which is different from a ringtone for exclusive use for customer calling. The attendant can be made to notice the display.

The above embodiment can be modified as follows. As the floor clerk call key 18, a key having a plurality of keys, capable of performing a plurality of types of input operations, and capable of outputting respective clerk contact signals corresponding to the respective input operations is used. And the control unit 1
In 5, when receiving a staff contact signal from the floor staff call key 18, the display 13 displays different displays corresponding to the respective input operations on a plurality of keys. As a result, a plurality of types of displays corresponding to the respective operations of the counter staff are displayed on the display 13.
Can be further performed, so that the content of the contact to the person concerned only by the display 13 can be further increased. Therefore, it is possible to inform the related person of more information without bothering the customer. Also in this case, the display may be a single number, a letter or a symbol, a plurality of combinations of the same kind of a number, a letter or a symbol,
A combination of two or more of numbers, letters, and symbols, a further combination of these, and the like can be adopted.

More specifically, for example, for example,
When the display 13 is capable of displaying three characters in parallel,
The "digit of contact" is displayed in the maximum digit display, the "contact address" that made the contact in the next digit, and the "contact content" in the minimum digit, so as to be encrypted. The floor clerk call key 18 has a plurality of keys capable of inputting all numbers, characters, and symbols that can be used in all digits, and the display 13 displays the most significant digits on the display 13 in the order of input of the keys. To the least significant digit. By looking at such a display, the "contact person" can understand the contents of the contact,
There is no need to go to the counter and listen to the contents.

Further, in the above embodiment, after the floor clerk call key 18 is depressed and a display dedicated to floor clerk contact is displayed on the display 13, the next customer call key 17 is called to call the next customer. When the pressing operation is performed, the display is switched so that the display number of the next customer is displayed on the display unit 13. However, the display provided at the same window as the window operating unit 12 where the floor clerk call key 18 is pressed. Vessel 1
After the display state is passed for a predetermined time after the display for exclusive use of the floor clerk is made to be displayed on the floor 3, the display number may be automatically displayed on the display 13. , May be combined.

When the above transaction processing system is applied to a bank, the teller is a teller, and the floor clerk is a person other than a bank clerk, such as a so-called floor clerk or a store manager who takes care of customers on the floor. The security officer is also included, so that the security officer can make a call or transmit necessary information to the security officer for security reasons. Further, the transaction processing system can be effectively used in other than banks, for example, hospitals.

[0020]

As described in detail above, claim 1 of the present invention
According to the transaction processing system described above, when the teller performs an operation to contact an internal person on the floor with the input operation means, the calling means does not overlap with the call number of the customer,
An exclusive display for contacting an internal person on the floor is displayed on the display unit. Therefore, it is possible to contact the internal related person by the display on the display unit without the contact person calling the internal related person and requesting the customer's response. Therefore, it is possible to inform the customer only of necessary information without inconvenience to the customer.

According to the transaction processing system of the second aspect of the present invention, a plurality of types of display can be performed on the display unit, so that the content of the contact to the person concerned only by the display on the display unit is further increased. can do. Therefore, it is possible to inform the related person of more information without bothering the customer.

According to the transaction processing system of the third aspect of the present invention, when the teller performs an operation for contacting an internal person on the floor with the input operating means, the calling means is turned on by the teller operating section. A ringing tone generating means for generating a ringing tone upon receiving a customer's calling signal generates a ringing tone different from the ringing tone, so that the person concerned can be made aware of the display.

[Brief description of the drawings]

FIG. 1 is a block diagram showing a configuration of a transaction processing system according to an embodiment of the present invention.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 11 Number issue machine 12 Window operation part 13 Display (display part) 14 Ring tone generator (ring tone generating means) 15 Control part (calling part) 17 Next customer call key (Next customer calling means) 18 Floor staff call key ( Input operation means)

Claims (3)

[Claims] 1. A reception ticket with a call number for a customer,
A number issuing machine that issues a new calling number each time a reception ticket is extracted, a window operating unit that is operated at the window and outputs a customer calling signal for calling the next customer on the floor, A display unit for displaying the next customer's call number based on a customer call signal from the window operation unit, for operating at the window and contacting internal personnel on the floor. An input operation means for outputting a signal when operated, and receiving a signal from the input operation means, a dedicated display for contacting an internal person on the floor, which does not overlap with a call number of the customer, And a calling means for displaying on a display unit. 2. The input operation means is capable of performing a plurality of types of input operations and outputting a signal corresponding to each of the input operations, and wherein the calling means receives a signal from the input operation means. 2. The transaction processing system according to claim 1, wherein each display corresponding to each input operation in said input operation means is displayed on said display unit. 3. A ringing tone generating means for generating a ringing tone when a customer calling signal is received from the counter operating unit, wherein the calling means receives a signal from the input operating means and generates a ringing tone. 3. The transaction processing system according to claim 1, wherein a different ringing tone is generated by said ringing tone generator.