JPH09319897A - Seat reservation device - Google Patents

Abstract

PROBLEM TO BE SOLVED: To further satisfy customer's desire by advancing procedures for selecting customer's desired conditions and specifying a desired seat in order, once an image displayed sequentially on a display screen has been touched and operated. SOLUTION: A boarded flight is specified by performing touch operation for specifying the boarded flight, according to the display screen of a display screen 2. Data on the number, names, adult/infant discriminations, etc., of passengers are inputted by performing touch operation according to the image displayed on the display screen 2, and the fee is displayed on the display screen 2. Based on the display, the customer inserts paper moneys and coins into insertion slots 7 and 9 for payment. To make a check-in, touch operation for that is done, and then a seat specification initialization menu image is displayed. The passengers touches and selects a desired item, e.g. 'seat with a good view'. Consequently, a seat is specified, and a boarding ticket is issued from a ticket issuing opening 5.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a seat designating apparatus suitable for being installed in a facility for passengers getting on and off, such as an airport, a train station, and a harbor, and in particular, is capable of performing various procedures after reservation. Seat selection device

[0002]

2. Description of the Related Art For example, when a passenger wants to board an aircraft, a customer first makes a reservation for the flight that he / she wants to board by a travel agency, etc. by telephone, and then goes to the travel agency he / she made a reservation to pay the fee And get a ticket (air ticket) issued. When making a reservation with a travel agency like this, in addition to the desired flight, the number of passengers should also be declared.
The customer then takes this ticket to the reception counter of the relevant airline at the airport, performs the boarding procedure, determines the seat of the reserved flight, issues a boarding pass, and boards this flight. You will be able to. Also, if you go to the reception counter at the airport without making a reservation,
If there is a seat available on the desired flight, you can proceed to boarding and board the flight. In this boarding procedure, if you declare your desired seat,
A seating chart is presented in which all the seats of the flight to be boarded are arranged, and the customer can refer to this to specify the desired seats.

In the case of trains, when applying for reserved seats or seats for green cars at a station, the destination (target station)
By applying for a train, etc., the receptionist searches whether there is a vacant seat on the desired train, and if there is,
This is notified to the customer, the customer's approval is obtained, and the ticket is issued.

[0004]

By the way, in the case of an airport, as described above, the boarding procedure must be performed at the reception counter, so that a large number of customers boarding an airmail immediately before departure depart at the reception desk. Moreover, if each customer asks for his / her wishes and carries out the boarding procedure, the procedure time for one customer takes an unexpectedly long time, and the customer feels that the boarding procedure takes a very long time. Will wake you up. However, it is very difficult to set up a large number of reception counters for each airline company at the airport due to factors such as airport facilities and boarding reception staff.

Moreover, the customer can only specify the desired seat in the seat chart presented, and the situation around the seat judged from this seat chart is the situation around the designated seat that is actually felt when boarding an aircraft. They can be different and do not always give you the seats you want.

The same applies to railway stations, etc. Normally, there is one place to apply for a reserved seat or a seat for a green car. Especially when there are many customers,
It doesn't take a long time to get a ticket,
You will not always get a seat that will satisfy your wishes.

It is an object of the present invention to provide a seat designating apparatus which can more satisfy the customer's wish when issuing a boarding pass or a designated seat ticket.

[0008]

In order to achieve the above object, the present invention has a display screen for displaying an image for performing a procedure for boarding a vehicle (including seat designation for a train etc.). , The procedure is sequentially performed by touching the images sequentially displayed on the display screen, and one of the images displayed on the display screen is one of the customer's various requests when selecting a seat in the vehicle. The conditions are displayed, an image showing the entire interior of the vehicle is divided into a plurality of blocks, and an image showing the seating area of the entire interior of the vehicle is shown as a plurality of blocks. By performing a touch operation on this image, the procedure for selecting the desired condition of the customer and designating the desired seat is sequentially advanced.

The present invention also displays an image showing the inside of the vehicle as seen from the designated seat, so that when selecting a seat, the situation is the same as when the passenger actually got on the vehicle. It is possible to judge whether or not the seats satisfy the wishes in the situation, and to decide the seats that sufficiently satisfy the wishes.

Further, the present invention displays an image showing the position of the designated seat in the entire vehicle. This makes it possible to confirm the position of the designated seat in the vehicle as a whole.

[0011]

BEST MODE FOR CARRYING OUT THE INVENTION Embodiments of the present invention will be described below with reference to the drawings. FIG. 1 is a perspective view showing an embodiment of a seat designating device according to the present invention, where 1 is a main body of the seat designating device, 2 is a display screen, 3 is a card insertion slot, 4 is a reservation ticket insertion slot, and 5 is a ticket issuing. Mouth, 6 is a coin change port, 7 is a bill insertion port, 8 is a bill change port, and 9 is a coin insertion port. This embodiment exemplifies a seat designating device for carrying out an aircraft boarding procedure.

In FIG. 1, a display screen 2 is a screen of an LCD display device and includes a touch panel (not shown). An image displayed by a customer touching the display screen 2 is displayed. Switch in sequence,
Customers can smoothly carry out boarding procedures without being confused.

For the sake of convenience of explanation, it is assumed in the following that only the airline flight desired to board is reserved when making a reservation at a travel agency, and the reservation number is notified or a reservation ticket is issued by this reservation. Shall be. But,
The present invention is not limited to this.

First, an initial image is displayed on the display screen 2, and a customer without a reservation performs a boarding procedure by touching the initial image. Also,
The customer who owns the reservation ticket can perform the boarding procedure in the same manner by inserting the reservation ticket from the insertion slot 4. However, in this case, the procedure for the reservation is excluded, and the image corresponding to the procedure is excluded. Is not displayed on the display screen 2. In other words, unnecessary operations will be skipped.

When the desired seat is confirmed, the charge is displayed on the display screen 2, and by paying the amount, the boarding pass is issued from the ticket issuing port 5 and the boarding procedure is completed. As a method of paying the amount of money, a credit card may be inserted through the card insertion slot 3, or a banknote may be inserted through the insertion slot 7 and a coin may be inserted through the insertion slot 9 for cash payment. The change coins are discharged from the change coin port 8 and coins from the change coin port 6, respectively.

In the same manner, when a boarding reservation is made by a predetermined procedure, a ticket (air ticket) is issued from the ticket issuing port 5. Further, although the boarding ticket is issued as described above, a designated ticket for a train can be issued in the same way.

FIG. 2 is a block diagram showing each mechanical section in the main body in FIG. 1, in which 10 is a customer operation section and 10a is L.
CD display device, 10b touch panel, 11 card information reading mechanism, 12 banknote depositing and dispensing mechanism, 13 coin depositing and dispensing mechanism, 14 interface unit, 15 journal printing mechanism, 16 boarding ticket issuing mechanism, 17 ticket A ticket issuing mechanism, 18 is a reserved ticket reading / collecting mechanism, 19 is a control unit, and 20 is a memory unit.

In the figure, the customer operation unit 10 is an LCD.
The display device 2 includes the display screen 2 (FIG. 1) of the display device 10a and the touch panel 10b. The control unit 19 detects a touch operation of the touch panel 10b by the customer, and switches the images to be displayed sequentially in response to the detection. Such an image is stored in the memory unit 20, and the control unit 19 sequentially reads the image for each touch operation and supplies the image to the LCD display device 10a.

When a card such as a credit card is inserted through the insertion slot 3 (FIG. 1), the card information reading mechanism 11 detects this and, under the control of the control unit 19, the owner of the card. Read information about. The read information is supplied from the control unit 19 to the computer of the center (not shown) via the interface unit 14,
Processing for necessary procedures for clearing charges and billing is performed.

Banknote deposit / withdrawal mechanism 12 and coin deposit / withdrawal mechanism 13
Detects a deposit amount by detecting a bill inserted from the insertion slot 7 and a coin inserted from the insertion slot 9 for payment of a charge. The deposit amount data is supplied to the control unit 19 and settled there, or the deposit amount data is supplied to the center computer via the interface unit 14 and settled. If there is change, the control unit 19 operates the bill depositing / dispensing mechanism 12 and the coin depositing / dispensing mechanism 13 to discharge bills as change from the change port 8 and coins from the change port 6 in FIG. Let
Data resulting from the series of processes is sent from the control unit 19 to the center computer via the interface unit 14.

When the payment of the charges is completed by the operations of the card information reading mechanism 11, the bill depositing / dispensing mechanism 12, and the coin depositing / dispensing mechanism 13, the control unit 19 operates the boarding pass issuing mechanism 16 to print the boarding pass. Created and discharged from the ticket issuing port 5 in FIG. 1 and handed to the customer. This completes the boarding procedure.

When the customer operates the touch panel 10b on the touch panel 10b to make a reservation for boarding, the control unit 19 operates the ticket issuing mechanism 17 to print the ticket to generate the ticket at the ticket issuing port 5 in FIG. Emitted from and passed on to the customer. Further, when the reservation ticket is inserted from the reservation ticket insertion slot 4 of FIG. 1 for the boarding procedure, the reservation ticket is read / read.
The collection mechanism 18 detects this, reads the information from it, sends it to the control unit 19 to perform processing for boarding procedures, and collects this reservation ticket.

The journal printing mechanism 15 is for recording the above series of processes on a paper tape.

FIG. 3 is a flow chart showing the overall operation of this embodiment. This operation will be described below with reference to FIGS. 1 and 2.

In FIG. 3, first, when the power is turned on (step 100), an initial image (menu image) is displayed (step 200). This allows the customer to easily purchase a ticket (air ticket) and carry out the boarding procedure. Further, it is possible to freely select a ticket purchase request or a boarding procedure request according to a customer request. In this case, although not shown in FIG. 1, the main body 1 of the seat designating device
A power switch is provided on the front surface of the, and the power may be turned on by operating the switch.
A sensor may be provided on the front surface of the main body 1, and when a customer approaches the main body 1, the sensor may be detected and the control unit 19 may turn on the power.

[0026] If you have a ticket (air ticket) and perform a touch operation to instruct the boarding pass procedure on the initial screen, you can specify the seat on the reserved flight (step 1000). Once the seat identification is confirmed,
Boarding information such as a gate name and a route to board a designated flight is displayed on the display screen 2, and a boarding ticket is issued from the ticket issuing port 5 (step 1100). Then, when a series of processing is completed (step 1300) and the initial image is displayed and the customer leaves the seat designating apparatus, the power is turned off.

As described above, since the boarding gate and the route to the gate are displayed, the service to the customer is further improved. In the case of the reserved seat of the train, the position of the platform of the station, the platform of the platform, and the route for connecting may be displayed, and similarly, the service is further improved.

When purchasing a ticket (step 300), an image asking whether or not there is a reservation is displayed on the display screen 2 (step 400), and when there is a reservation and a reservation ticket is held. , By simply inserting the reservation ticket from the insertion slot 4, or by inputting the reservation number by touching the touch panel 10b when the reservation number is known (step 50
0), proceed to the passenger's specific process (step 700).
When no reservation is made (step 400),
When a touch operation to that effect is performed, the process proceeds to the step of identifying boarding flights (step 600), and an image for this purpose is displayed on the display screen 2. When the boarding flight is specified by performing a touch operation for specifying the boarding flight based on the display image, the process proceeds to the passenger identifying step (step 700).

In this step 700, data such as the number of passengers, first and last names, and whether the child is an adult or a child is input by touching the image displayed on the display screen 2. When this step is completed, the display screen is displayed. The billing charge is displayed on. Based on this, the customer inserts bills and coins from the insertion ports 7 and 9 to settle them (step 800).

When the payment is completed, an image inquiring whether or not to carry on the boarding procedure is displayed on the display screen 2 (step 900) so that the boarding procedure can be continued. If you want to check in,
By performing a touch operation for that purpose, as described above, the seat can be identified (step 1000) and the boarding pass is issued (step 1100). However, if the boarding procedure is not performed, the touch operation is performed. When the instruction is given, a ticket is issued from the ticket issuing port 5 (step 1200), and a series of steps is finished (step 1300).

According to this embodiment, ticket sales and boarding procedures can be selectively processed, and if necessary, following ticket sales, boarding procedures can be performed continuously. It is very convenient.

FIG. 4 is a flow chart showing a specific example of the boarding flight identification step (step 600) in FIG. Further, FIG. 5 is a diagram showing a specific example of an image displayed on the display screen 2 in this step.

In the figure, the passenger identification process (60
In 0), first, an image for selecting a desired destination is displayed on the display screen 2 (step 601). Taking a domestic flight as an example, as shown in FIG.
For example, an image of a map of Japan divided into multiple areas is displayed, such as Hokkaido, Tohoku, Kanto Koshinetsu, and so on. By touching the "" button, an enlarged image of the designated area, for example, Kyushu, is displayed and displayed, as shown in FIG. 5B. In this image,
The name of each airport is displayed together with its location. Touch the airport name of the desired destination, for example, "Miyazaki", and then touch the "Confirm" button that is displayed at the same time The airport is confirmed as the destination (step 602).

By providing a "confirm" button in each of FIGS. 5A and 5B, an erroneous operation can be prevented.
In other words, you can re-enter the area or airport name before pressing the "Confirm" button.

When the destination is determined as described above, an image showing the flight to Miyazaki Airport on the day is displayed on the display screen 2 as shown in FIG. 5 (c) (step 603). Note that, here, the customer-operated reception ticket machine is installed at the airport, and the procedure for boarding on the day (October 6) is supposed to be performed.

In the image shown in FIG. 5C, October 6
Airplanes flying to Miyazaki Airport are shown on the day, and the shaded aircraft are those that have already taken off, have completed boarding procedures, or are fully occupied. Therefore, in this case, ANA609 flight after the current time (11:10),
Only three flights, ANA 613 and ANA 617, can be boarded. The customer can reserve a flight for this flight by selecting one of these three flights, touching the display area of the selected flight, and then touching the "Confirm" button that is displayed at the same time. Yes (step 60)
4).

In this way, you can book your flight,
The specific step (step 600) of the boarding flight ends. At this time, the departing flight can be easily recognized, the flight can be easily designated, and there are few mistakes. Since the flight can be specified very easily, even a person unfamiliar with the machine can operate it.

In the above example, the boarding is made on the same day, but the boarding flight can be reserved. In this case, when the destination is confirmed in the image shown in FIG.
In step 602, an image for further inquiring about the reservation date is further displayed, and when this is input by a touch operation, the image in FIG. 5C is displayed in step 603. The date in this image is the reservation date, Also, when the flight is full, it is displayed in a shaded manner. This makes it easy to make a reservation. Also,
It is easy to distinguish between seats that are full and those that are not, and the input (designation) is extremely easy.

The "cancel" buttons displayed simultaneously in FIGS. 5A, 5B, and 5C are for touching the buttons to move to the display of the previous image. Is. Therefore, for example, when the "cancel" button is touch-operated on the display image of FIG. 5C, the display of the image shown in FIG. 5B is restored. In this case, the confirmation made by the touch operation of the "confirm" button in this image performed earlier is canceled.
Therefore, the correction of the input is extremely easy. And because it is easy to make corrections, it is possible to better respond to customer requests,
It is possible to improve customer satisfaction.

FIG. 6 is a flowchart showing a specific example of the passenger identifying step (step 700) in FIG.

Step 500 or step 6 in FIG.
When the process of 00 is completed, the process proceeds to the passenger identifying process (step 700).

In this passenger identifying step, first, in FIG. 6, an image for inputting the number of passengers is displayed on the display screen 2 of FIG. 1 (step 701). In this image, for example, a ten key is displayed, and the number of people is input by touching the ten key (step 702).
It should be noted that up to a predetermined number of people are listed, of which 1
The number of people may be input by selecting one by touch operation. With this method, even a person who is unfamiliar with the input operation of the information device can easily input. The method of enumerating people is simpler.

Next, an image for inputting the passenger's first and last name is displayed on the display screen 2, and the sex and first name of the passenger are input by touching this image (step 70).
3). Then, whether the passenger whose first and last names have been input is an adult or a dwarf is input by selection by the same touch operation on the display screen 2 (step 704), and whether the first and last names of all passengers have been input. A confirmation operation is performed (step 705).

If it is confirmed that the surnames and surnames of all are input, the process proceeds to step 800 in FIG. 3, but if it is input by touch operation that there are passengers who have not input their surnames or surnames, If the passenger has the same surname as the passenger who entered the last one (step 706), the surname can be omitted.
It suffices to input only the name by touch operation (step 707). Next, if an adult or a dwarf is input (step 704), the process proceeds to step 705.
If the next passenger does not have the same surname as the passenger who has just input the last passenger (step 706), the process returns to step 703 to input the surname.

Here, in order to simplify the operation as much as possible, it is inputted in step 704 whether the person is an adult or a dwarf. However, it is possible to scroll by two digits or two digits or The age may be entered by displaying a 3-digit number. This allows
The passenger's first name can be easily entered. Also, in case of the same surname,
Since the input can be omitted, the operation is further simplified.

FIG. 7 is a flowchart showing a specific example of the passenger's first and last name input step (step 703) in FIG. FIG. 8 is a diagram showing a specific example of an image on the display screen 2 used in this step.

The step of inputting the surname of the passenger (step 703) will be described below with reference to FIGS. 7 and 8.

When the input of the number of passengers is completed in FIG. 6 (step 702), the image shown in FIG. 8 (a) is displayed, and the passenger's first and last name input step (step 703) is entered. However, at this time, nothing is displayed in the display area A2 in the display area A1 in the upper left corner, the display area A3 in the left side, and the display area A4 in the upper center part. In this image, the "scroll" buttons 21a and 21b and the "enter" button 22 are in the upper right display area A5, the katakana character keys are in the lower half display area A6, and the "cancel" button 24 is in the upper right corner. , "Confirm" button 25 is displayed in the lower right corner. These work by touching the screen.

In this image, an instruction, for example, "please enter the family name" is displayed above the display area A2 in the display area A1, and accordingly, the first character of the passenger's family name is in katakana characters. When the key operation is input (step 7031), the input katakana character is displayed in the display area A3, and the registered surname starting with the katakana character is displayed in the display area A4. At this time, in the area where the family name is displayed in the display area A4, for example, a frame-shaped cursor 23 surrounding one family name is provided, and the family name surrounded by the cursor 23 is displayed in the display area A2. (Step 7032). Here, for example, a case is shown in which the katakana character “sa” is input. In the display area A4, surnames starting with “sa” are listed, and the cursor 23 indicates the surname “sato” among them. It is supposed to be. Therefore, the surname "Sato" is displayed in the display area A2.

Here, not "Sato" but "Sakuma"
Is the correct surname, the "scroll" buttons 21a, 2
By touching 1b, first, the cursor 23
Moves upward or downward, and when the cursor 23 reaches the upper end or the lower end of the display area A4, the registered family name starting with "sa" is scrolled downward or upward. Along with this scrolling, the family name that enters the cursor 23 is sequentially displayed in the display area A2 (step 7033). Then, when the desired surname "Sakuma" appears in the cursor 23 and is displayed in the display area A2, the touch operation of the "scroll" buttons 21a and 21b is stopped, and the "decision" button 22 is touched. As shown in (b), at the top of the image, for example,
The instruction sentence “Please press“ Confirm ”and enter your name if you like” is displayed. If you judge that this is correct, touch the “Confirm” button (step 7034) to confirm that this surname The image is confirmed and the image is switched, and the process proceeds to the next Step 7036.

When the desired family name cannot be obtained even if the above scroll operation is performed on the image shown in FIG. 8A (step 7033), the katakana character key is touched to perform the next katakana character "KU". Enter. This allows
Surnames starting with "saku" are listed in the display area A4. So scroll through it as above to find the surname you want. In this way, each time the katakana character is input, the surname desired is found, and when it is found, the touch operation is performed as described above to input it (step 70).
35). In this case, the input Katakana characters are displayed in the display area A3 in the order of input. By this method,
Since it is not necessary to touch the letter keys for all characters of the family name, the time for searching for the letter keys is saved, and the family name can be input easily in a short time.

If the desired surname is not obtained even by the above operation, all the katakana characters of the desired surname are finally input by sequentially performing the operations. Even if this surname is not registered and is not displayed in the display area A2, the correct surname is displayed in the display area A3. When the “Enter” button 22 is touch-operated in this state, the surname as shown in FIG. 8B becomes an image displayed in the display area A2,
This surname is input by touching the “confirm” button 25. In this case, when the registered family name is input, the family name is registered. As a result, from the next time, it is not necessary to touch the character keys for all the characters of the family name, and the family name can be easily input in a short time.

Here, the "cancel" button 24 is for returning to the image displayed immediately before. For example, in FIG.
The image shown in (a) is different from the image displayed as "Saku" in the display area A3 by inputting the katakana character "KU" into it, and when the latter image is displayed, "Cancel" is displayed. When the “button 24 is touch-operated, the screen returns to the image in FIG. This has the effect of erasing the entered character "ku". Therefore, when it is desired to erase the input characters, the "cancel" button 24 may be sequentially touched.

Even if the "confirm" button 25 is touch-operated to move to the next screen, if the "cancel" button 24 is touch-operated on the moved screen, the previous "confirm" button 2
Return to the image before operating 5. For example, if the “confirm” button 25 is touch-operated on the image shown in FIG. 8B, and the “cancel” button 24 is operated in a state where the next image is displayed,
Return to the image shown in (b). At this time, the confirmation of the surname "Sakuma" has been canceled, and the "scroll" button 21
By touching a and 21b, the registered family name can be scrolled.

Further, when the "decision" button 22 is operated, the "scroll" buttons 21a and 21b are no longer functioning, but of course, the decision can be canceled by operating the "cancel" button 24. in this way,
By providing a "Cancel" button 24 on each screen,
Since it is not necessary to redo the input operation from the beginning, it is easy to correct the input items.

The passenger's family name is input as described above, and the input of the first name following this (step 7036) is also performed by the same operation as the series of operations of steps 7031 to 7035 described above.

Although not shown in FIG. 8, it is also possible to enable input of gender information as described later with reference to FIG.

FIG. 9 is a flowchart showing a specific example of the step of inputting the first name of the same surname (step 707) in FIG. In addition, FIG. 10 shows the display screen 2 used in this process.
It is a figure which shows a specific example of the image in FIG.

The step of inputting the first name of the same surname (step 707) will be described below with reference to FIGS.

In step 706 of FIG. 6, the process of FIG.
The image shown in (a) is displayed. In this image,
Display area A8 including display areas A1 and A4 in (a)
For example, the instruction sentence "If the next person has the same surname, press the" family "button, and if it is another surname, press the" confirm "button" is displayed. This “family” button 26 is displayed above the “confirm” button 25. This makes it possible to determine whether or not they have the same surname (step 70 in FIG. 6).
6). Therefore, if it is another surname, by touching the “confirm” button 25, the process returns to step 703 in FIG.
By performing the operation described with reference to FIGS. 7 and 8, the passenger's first and last names are input.

If the family name is the same, the process shown in FIG. 9 is entered, and the "family" button 26 in FIG. 10A is touch-operated (step 7071). As a result, FIG.
The image shown in (b) is displayed (step 7072).

This image is almost the same as the image shown in FIG. 8 (a), but the instruction text displayed in the display area A1 is "Please enter your name", and the display area A2 is displayed. In the upper left part of "," the same surname "Sakuma" that was previously entered for the passenger is displayed. This first name input operation is similar to the last name input operation described with reference to FIGS.
In (b), the name is “Hisako”, the first katakana character “Hi” is input, and this name “Hisako” is selected by the cursor 23.

The name thus obtained is obtained, and the button 27 or 28 is touch-operated according to whether the name is male or female, and the "confirm" button 25 is operated (the above is step 7073). The name input step (step 707) ends. In this way, by providing the "family" button 26, it becomes easy for passengers having the same surname to input their first and last names, and the input time can be shortened.

By the above operation, step 80 in FIG.
Although the process up to 0 is completed, you will be issued a ticket (air ticket), but as described above, you will pay the fee (step 800) and display screen 2 (Fig. 1).
The next image displayed on the screen allows you to select whether or not to continue the boarding procedure (step 90).
0). Then, if the user chooses to carry out the boarding procedure, the process proceeds to the step of identifying the next seat (step 1000),
Check-in is carried out.

FIG. 11 shows a process of specifying this seat (step 1
000), and this step will be described below with reference to FIGS. 12 to 17.

When proceeding to the seat specifying process, first, as shown in FIG.
The seat designation initial menu image shown in 2 is displayed (step 1001). This image is for selecting the passenger's desire for the seat, and the desired items shown in the figure are displayed. Of course, this is only an example, and other items can be considered as desired items. From this image, the passenger can select the desired item, for example, "scenic seat".
Is selected by touching its display position (step 1002).

By this selection operation, on the display screen 2,
The image is switched to the image shown in FIG. 13 (step 100
3) Of course, it is possible to select a plurality of desired items such as "non-smoking seat" and "scenic seat". However, in this case, a “confirmation” button is provided on the image shown in FIG. 12, the desired item is selected, and then the “confirmation” button is touch-operated so that the following FIG.
The image shown in FIG. Further, an item without hope can be provided, which is not shown in FIG. In this way, by incorporating the customer's wishes into the customer in a simple manner, the service to the customer can be improved and a high degree of satisfaction can be obtained. Also, as for the method of inputting desired items on the touch panel, regarding the desired items that are difficult to convey when proceeding with facing the airport staff,
There is an advantage that you can make a request easily.

The image shown in FIG. 13 corresponds to step 6 in FIG.
00 or all seating areas in the aircraft whose boarding has been confirmed by reservation are displayed in a three-dimensional animation. For example, all seating areas are divided into areas A to F, and toilets and gully (cooking room) ), Etc., and which areas are designated as smoking cessation areas and smoking areas can be seen at a glance. From now on, which passengers would like to
The selection can be made by touching any one of the display portions A to F (step 100).
4). In this way, by showing the seat area in the aircraft by a three-dimensional animation, the position of the seat area with respect to the overall image of the aircraft can be easily grasped.

When the desired area is selected in this way,
Next, as shown in FIG. 14, an array image of seats in this selected area is displayed (step 1005).
In this image, for seats already reserved or seats that do not correspond to the desired items selected in the image of FIG. 12, for example,
It is displayed as shaded. As a result, it is possible to know at a glance which seats can be reserved or which seats meet the desired items.

In this image, it is not necessary to specify a specific seat, and by touching an approximate place desired,
It is designated (step 1006). By making this designation and touching the "confirm" button 25, the arrangement of the seats in the designated area is displayed in detail as shown in FIG. 15 (step 100).
7).

Therefore, in the image shown in FIG. 15, when a desired seat number, for example, 27-A is designated by touch operation (step 1008), the designated seat, in this case, as shown in FIG. A landscape image of the cabin viewed from the 27-A seat and "turn" buttons 29L and 29R are displayed (step 1009). When such a landscape image is displayed, this landscape is viewed from the front of the designated 27-A seat, and when the "turn" button 29L is touch-operated, it is as if the video camera pans to the left. The left side scenery is displayed. Similarly, when the "turn" button 29R is touch-operated, the right side scenery is displayed as if the video camera pans to the right side (step 1010).

Therefore, the passenger is as if he / she designated 27
-It is possible to visually check the inside of the aircraft as if the passenger is in the A seat, and it is possible to judge the quality of the 27-A seat. If the seat is not the desired seat, the image can be returned to the image shown in FIG. 15 by touching the "Cancel" button 24, whereby another seat can be selected (step 1011).

The "cancel" button 24 is for returning to the previous image, as described above.

When the desired seat, for example, the 27-A seat is decided from the image shown in FIG. 16, the "confirm" button 25 is touched to display the image shown in FIG. This image shows an aircraft that has been confirmed for boarding (eg, Figure 3
12 determined in step 600 in FIG.
This shows the desired position of 27-A seats in all seating areas within the number 00 bus 609 bound for Miyazaki.
A final confirmation can be made (step 101
2). In this way, by showing the positions of the desired seats in all the seating areas in the aircraft with a three-dimensional animation, the positions of the desired seats with respect to the overall image of the aircraft can be easily grasped.

If the content displayed in FIG. 17 is as desired, touching the "confirm" button 25 will finish the boarding procedure, and the boarding pass will be issued from the ticket issuing port 5 shown in FIG. (Step 1100 in FIG. 3). Also,
If it is not the desired one, the desired seat can be selected again from step 1005 by touching the "cancel" button 24. Of course, in this step 1005, the arrangement of seats in the area shown in FIG. 14 is displayed. However, if the user wants to change the area as well, the “cancel” button 24 in the image of FIG. 14 is displayed.
It suffices to perform a touch operation on, whereby the image shown in FIG. 13 is displayed. By touching the "Cancel" button 24 a required number of times, it is possible to return to an arbitrary screen and operate, so that it is possible to easily correct the seat designation.

As described above, in this embodiment, not only the ticket (air ticket) is issued but also the boarding procedure can be performed by the operation of the customer, and the operation is displayed by the customer. Only a selection operation by touching the screen on the image is required, and even a completely inexperienced person can easily perform the operation and naturally perform the procedure for issuing a ticket and boarding without causing any resistance to the customer. Can be done.

Also, in the boarding procedure, the customer's wishes can be carefully considered, and the customer can also decide to convince himself that the seat he / she desires can be selected. At that time, not only the position of the seat but also the state of the cabin seen from the seat can be known to determine the desired seat, which makes it very easy to select the seat.

Further, this embodiment is not particularly large in size and can be installed everywhere in an airport, which makes it possible to obtain a situation equivalent to the case where a large number of reception counters are provided. it can.

The embodiment described above is merely an example, and the present invention is not limited to this embodiment.

For example, in the above-mentioned embodiment, the domestic flight has been described as an example, but it may be an international flight, and when making a reservation with a travel agency, not only the boarding flight but also the number of passengers, first and last name, age 3, the application items may be confirmed in step 500 in FIG. 3, and then the payment of the fee in step 800 may be performed.

Further, the procedure for the same surname as shown in FIG. 9 is the same surname as the passenger who performed the procedure in the above description, but the same surname as the other passenger who has already performed the procedure. Even if there is, it is possible to perform the input process of the same surname shown in FIG. In this case, for example, when the image shown in FIG. 10A is displayed and the "family" button 26 is touch-operated, an image in which the passenger's surname already undergoing the procedure can be retrieved is displayed. Call the passenger and follow this with Figure 10
The operation described in (b) may be performed.

Further, the image showing the inside of the aircraft in the display area A9 shown in FIG. 16 may be a moving image, or a still image in a different viewing direction may be displayed as a "turn" button 29.
You may make it switch sequentially with a touch operation of L and 29R.

Further, although the above-described embodiment is applied to the airmail, it can be applied as a boarding and boarding procedure device for vehicles such as trains and passenger ships having designated seats. Of course, in this case, it goes without saying that an image is displayed on the display screen 2 so that the operation according to the procedure of each vehicle is performed.

[0084]

As described above, according to the present invention,
By touching the images sequentially displayed on the display screen, a series of procedures for getting on the vehicle will be performed, and it becomes possible for the customer to perform the procedures with a simple operation. In this procedure, the customer's desired seat condition can be input in advance when selecting the seat of the vehicle. Therefore, it is possible to select the seats that satisfy the desired condition, which facilitates the seat selection. .

Further, according to the present invention, an image in which the entire interior of the vehicle is divided into a plurality of blocks is displayed, and the desired block can be selected by touching the image, so that the customer can select which side of the vehicle. You can roughly select the seat position you want or want in the vehicle.

Further, according to the present invention, an image in which the entire seating area inside the vehicle is divided into a plurality of blocks is displayed,
Since a desired seat block can be selected by touching the image, the customer can roughly select a desired seat position on which side of the seat area he / she wants to sit.

When this seat block is designated, the arrangement of the seats of the seat block is displayed, and the row of seats of that portion is displayed by touching the desired location of the seat block. Therefore, it is possible to select a desired seat while sequentially narrowing down the designated area (that is, the selection condition). Therefore, selection becomes much easier than in the case of selecting a specific one seat from the entire seat area.

Further, according to the present invention, since an image showing the inside of the vehicle as viewed from the designated seat is displayed,
A seat can be selected with reference to such an image, whereby a seat satisfying the customer's wish can be surely provided.

Further, according to the present invention, at the end of the procedure, an image showing the position of the selected and designated seat in the entire vehicle is displayed, so that the final confirmation of the seat can be performed.

[Brief description of drawings]

FIG. 1 is a perspective view showing an external appearance of an embodiment of a seat designating device according to the present invention.

FIG. 2 is a block diagram showing each mechanical portion in the main body shown in FIG.

FIG. 3 is a flowchart showing the overall operation of the embodiment shown in FIG.

FIG. 4 is a flowchart showing a specific example of a boarding flight identification step in FIG.

5 is a diagram showing a specific example of an image displayed on the display screen in FIG. 1 in the step of identifying the boarding flight shown in FIG.

FIG. 6 is a flowchart showing a specific example of the passenger identifying process in FIG.

FIG. 7 is a flowchart showing a specific example of the passenger's first and last name input step in FIG.

8 is a diagram showing a specific example of an image displayed on the display screen in FIG. 1 in the passenger's first and last name input step shown in FIG. 7.

9 is a flowchart showing a specific example of an input process of the same surname in FIG.

FIG. 10 is a diagram of the same name surname input process shown in FIG. 9;
6 is a diagram showing a specific example of an image displayed on the display screen in FIG.

FIG. 11 is a flowchart showing a specific example of a seat specifying process in FIG.

12 is a diagram showing a specific example of an image displayed on the display screen in FIG. 1 in step 1001 in FIG.

13 is a diagram showing a specific example of an image displayed on the display screen in FIG. 1 in step 1003 in FIG.

14 is a diagram showing a specific example of an image displayed on the display screen in FIG. 1 in step 1005 in FIG.

15 is a diagram showing a specific example of an image displayed on the display screen in FIG. 1 in step 1007 in FIG.

16 is a diagram showing a specific example of an image displayed on the display screen in FIG. 1 in step 1009 in FIG.

17 is a diagram showing a specific example of an image displayed on the display screen in FIG. 1 in step 1012 in FIG.

[Explanation of symbols] 1 Main body 2 Display screen 3 Card insertion slot 4 Reserved ticket insertion slot 5 Ticketing slot 6 Coin change slot 7 Banknote insertion slot 8 Banknote change slot 9 Coin slot 22 "Enter" button 23 Cursor 24 "Cancel" button 25 "Confirm" button 26 "Family" button 27 "Male" button 28 "Female" button 29L, 29R "Turn" button A1 to A9 display areas

 ─────────────────────────────────────────────────── ─── Continuation of the front page (72) Inventor Yoko Sato 1-280, Higashikoigakubo, Kokubunji, Tokyo Inside Hitachi Design Laboratory

Claims (6)

[Claims] 1. A seat designating device for issuing a ticket designating a seat of a vehicle by carrying out a procedure for boarding a vehicle, the display screen displaying an image for the procedure. The procedure is sequentially performed by touching the images sequentially displayed on the display screen, and one of the images displayed on the display screen is one of the customer's various types when selecting a seat in the vehicle. The desired seat condition designation device is characterized in that the desired condition can be specified by touching the image. 2. A seat designating device for issuing a ticket designating a seat of a vehicle by carrying out a procedure for boarding a vehicle, the display screen displaying an image for the procedure. The procedure is sequentially performed by touching the images sequentially displayed on the display screen, and one of the images displayed on the display screen is divided into a plurality of blocks of the entire inside of the vehicle. A seat designating apparatus, which is an image shown, wherein a desired block among the blocks can be designated by touching the image. 3. A seat designating device for issuing a ticket designating a seat of a vehicle by carrying out a procedure for boarding a vehicle, the display screen displaying an image for the procedure. The procedure is sequentially performed by touching the images sequentially displayed on the display screen, and one of the images displayed on the display screen makes the seat area of the entire interior of the vehicle plural. A seat designation device, which is an image shown as a block, wherein a desired block among the blocks can be designated by touching the image. 4. The image displayed after the designation of the block of seats is a seat arrangement block image showing an arrangement of seats in the designated block, and a desired image of the seat arrangement block image. A seat designating device characterized in that an image showing a detailed seating arrangement of a touched area portion is displayed by a touch operation on the portion, and individual seats can be designated. 5. A seat designating device for issuing a ticket designating a seat of a vehicle by carrying out a procedure for boarding a vehicle, the display screen displaying an image for the procedure. The procedure is sequentially performed by touching the images sequentially displayed on the display screen, and one of the images displayed on the display screen is the inside of the vehicle viewed from the designated seat. A seat designating device, which is an image showing a state. 6. A seat designating device for issuing a ticket designating a seat of a vehicle by carrying out a procedure for boarding a vehicle, the display screen displaying an image for the procedure. The procedure is sequentially performed by touching the images sequentially displayed on the display screen, and the image displayed on the display screen at the end of the procedure is the designated image for the entire vehicle. A seat designating device, which is an image showing a position of a seat.