JPH09282499A - Document issuing device - Google Patents

Abstract

PROBLEM TO BE SOLVED: To prevent a user from being bored or feeling a pain during the period of waiting for the preparation of a document by speaking in a volume larger than usual one when a speaking means speaks the name of a document applicant. SOLUTION: An ID card is inserted and the name of the document and its number of copies are selected by means of a touch panel 4. A CPU 13 makes a CRT display 3 display time for preparing the certificate based on the inputted name of the document and the number of copies. This time is counted down every minute. A host computer 31 retrieves a data base 32 and extracts necessary information from a sure ID code obtained from the ID card and data on the kind of the selected document. The CPU 13 sends data transferred from the host computer 31 to a laser printer 11 to print. When a timer 18 counts up a certificate preparing time, CPU 13 makes a speaking device 16 speak the name of the applicant in a volume larger than a usual volume in a guidance mode.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a document issuing device for automatically issuing various documents.

[0002]

2. Description of the Related Art Conventionally, for example, in order for a user to receive a desired certificate in an automatic certificate issuing machine installed in a public office, the user follows a display on a CRT display device of the automatic certificate issuing machine. Perform the specified operation. Then, after completing a series of operations, the certificate automatic issuing machine performs a certificate creation process. In the meantime, the user was waiting for the desired certificate to be discharged from the outlet of the automatic certificate issuing machine.

[0003]

However, such an automatic certificate issuing machine is certainly convenient in that the certificate can be obtained without going through the window of the public office, and the certificate is applied as a single vote. In this case, the certificate can be obtained in a short time, but when applying for a plurality of certificates or a plurality of copies, it may take a long time to issue the certificate. Then, the user of the automatic certificate issuing machine will have to wait for a long time in front of the device when issuing multiple certificates or multiple copies of the certificate before issuing the certificate. Some people were very bored, and in some cases even painful.

The present invention has been made in order to solve the above-mentioned problems, and when the user selects a document that takes a long time to create, the waiting time until the document is created An object of the present invention is to provide a document issuing device capable of preventing the user from being bored or causing pain.

[0005]

In order to achieve this object, a document issuing device according to a first aspect of the present invention comprises a display means for displaying at least a handling item and a handling content, and a voicing means capable of producing a voice. In the document issuing apparatus having the above-mentioned, when the voicing means utters the name of the document applicant, a control means for voicing at a volume higher than a normal volume is provided. Therefore, the control means causes the voicing means to utter the name of the document applicant at a volume louder than that of the usual voice guidance, so that even if the applicant is away from the document issuing device to relax, his / her own name is You can notice that you have been called.

Further, the document issuing device according to claim 2 is
The document issuing device according to claim 1, wherein the control means causes the voicing means to utter the name of the document applicant at a volume higher than a normal volume when the document creation is completed. It is characterized by Therefore, the applicant
After the prescribed operation, you can relax away from the document issuing device until the application document is completed.

The document issuing apparatus according to claim 3 is
The document issuing device according to claim 1 or 2, wherein
It is characterized in that a name display instruction means for displaying the name of the document applicant on the display means is provided. Therefore, since the name display instruction means displays the name of the document applicant on the display means, the user can confirm who operated the document issuing device immediately before, and wait for the operation until after the processing. You can recognize what you need.

Further, the document issuing device according to claim 4 is
The document issuing device according to any one of claims 1 to 3, further comprising a name display selecting means for selecting whether or not to display by the name display instructing means. Therefore, if the user does not want his name displayed,
The name display selection means can prevent the display means from displaying the name of the document applicant.

Further, the document issuing device according to claim 5 is
The document issuing device according to claim 1, wherein a time display instruction means for displaying a document creation time on the display means, and a time for selecting whether or not to display the time display instruction means. It is characterized in that a display selecting means is provided. Therefore, when the user wants to know the creation time of the document that he / she applied for, the time display instruction means displays the creation time of the document on the display means by the selection by the time display selection means. Can be confirmed.

[0010]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS One embodiment of the present invention will be described below with reference to the drawings. FIG. 1 is an external view of an automatic certificate issuing machine embodying the present invention.

As shown in FIG. 1, on the front panel of the casing 1a of the automatic certificate issuing machine 1 of this embodiment, a user ID identification code including a personal identification number of each user, user name data, and the like are stored. Magnetic tape (in case of magnetic card) or IC chip (in case of IC card) on which various information is recorded
Is provided with a card insertion slot 2a for inserting an ID card (not shown). The card insertion slot 2a has a card reader 2 as a well-known data input device at the back thereof.
Is provided. Above the card insertion slot 2a, the CRT display device 3 as a display means for displaying the operating method and guidance, and the displayed portion on the CRT display device 3 are directly touched, so that the user can obtain the desired information. A touch panel 4 is provided as a selection unit that can input information. The touch panel 4 corresponds to the name display selecting means and the time display selecting means in the present invention.

A call button 22 is provided near the card insertion slot 2a for calling a staff member when a trouble occurs, and below the call button 22, a person using a wheelchair proves this. An assist bar 42 is provided so that it can be easily operated when the automatic call issuing machine 1 is used. Further, below the assist bar 42, a part of the housing 1a has a size enough to fit below the knee of the person riding the wheelchair so that the user of the wheelchair can easily use the wheelchair. A dug 43 is formed, and a shock absorbing sheet 44 for absorbing a shock when a part of a wheelchair collides is provided on an inner surface of the dug 43. The height and position of each operation unit of the automatic certificate issuing machine 1 are laid out so that a user of a wheelchair can easily operate it. On the front panel, a coin insertion slot 5a for paying a fee and a bill insertion slot 6a are formed on the right side of the touch panel 4, and these are a coin mech 5 and a bill burr 6 as well-known money handling means, respectively. Is in communication with Below these coin insertion slot 5a and bill insertion slot 6a, an outlet 8 for taking out change and receipts, and a certificate for ejecting a certificate such as a resident's card printed by a laser printer 11 as a document issuing means described later. A book discharge port 7 is formed. Above the touch panel 4, there is provided an operation display 10 for displaying whether the automatic certificate issuing machine 1 is in a usable state or an unusable state.

Next, referring to FIG. 2, an automatic certificate issuing machine 1
The electrical configuration of the automatic certificate issuance system including is described.

The automatic certificate issuing machine 1 of this embodiment operates according to a command from the CPU 13 connected to the host computer 31, and constitutes the control means of the present invention.

The CPU 13 is a control means in the present invention,
Functions as name display instruction means and time display instruction means,
The CPU 13 includes a card reader 2 and a CR
T display device 3, touch panel 4, coin mech 5
A bill printer 6, a laser printer 11, and a call button 22 are connected to each other, a journal printer 12 for printing a receipt, a paper transport unit 51 for transporting and aligning documents, and a paper transport unit 5
When a plurality of documents are printed by the laser printer 11 and the paper discharge unit 53 which receives the documents from 1 and issues them to the applicant or stocks them until the issuance, the ends of the documents are bound. Stapler 14 and a stamping machine 15 for stamping those documents, operation method and the like are explained by voice, and name calling data 17h read from the hard disk 17 described later and the data. Based on the included volume control data, a description of the operation method, a voicing device 16 as a voicing means for uttering a user name, an operation program for controlling the CPU 13, a time required for creating various certificates, etc. The person in charge is informed of the HDD 17 as a storage means for storing data, the operating status of the automatic certificate issuing machine 1, the pressing of the call button 22 and the like. Remote panel 33 for causing et
The timer 18 as a time measuring means and the RAM 80 are connected.

As shown in FIG. 3, the hard disk 17 stores data on the time required to create various certificates. For example, 17a, 17b, 17c in FIG.
As shown in, 30 seconds for one resident card, seal certification 1
Data such as 45 seconds for one certificate and 60 seconds for one tax certificate is stored, which is the time until one certificate is created. Therefore, when issuing a plurality of certificates, the time required to create them is calculated by simply multiplying the required time for one selected certificate by the number of applications.

Further, as shown in FIG. 4, the hard disk 17 also stores voicing data to be sent to the voicing device 16 in order to utter the voice guidance during the operation of the user. For example, the password input guidance data 17d, the certificate selection guidance data 17e in FIG.
The number of copies selection guidance data 17f, the fee input guidance data 17g, and the name calling data 17h are configured. Then, each data also includes volume control data for controlling the volume produced by the voicing device 16. For example, in the name call data 17h,
It includes volume control data for producing a louder volume than other voice data.

Further, the host computer 31 has
A database 32 that stores data such as family register and address of each inhabitant is connected.

Next, the main operation of the certificate automatic issuing machine 1 having the above configuration will be described with reference to the flowcharts shown in FIGS.

In the automatic certificate issuing machine 1, the CPU 13 normally displays the card insertion screen on the CRT display device 3 (step 1: the step is hereinafter referred to as S). Then, when the user inserts the ID card into the card insertion slot 2a of the automatic certificate issuing machine 1, the CPU 13 detects the insertion of the ID card through the card reader 2 (S2: YES). Then, the card reader 2 is instructed to read the data.
The card reader 2 reads the data recorded on the ID card and transfers the data to the CPU 13. CPU1
3 confirms whether the inserted ID card is a card for the automatic certificate issuing machine 1 (S3). as a result,
If this card is not the card for the automatic certificate issuing machine 1 (S3: NO), the ID card is ejected from the card insertion slot 2a (S4), and the screen returns to the card insertion screen (S1).

On the other hand, if the card is for the automatic certificate issuing machine 1 (S3: YES), the CPU 13 displays a personal identification number input screen on the CRT display device 3. In addition, the secret code input guidance data 17 from the hard disk 17
d and the volume control data included in the data are read,
The data is sent to the voicing device 16 so that, for example, "Please input your PIN" is uttered at a normal volume (S5).
When it is detected that the user touches the touch panel 4 and inputs the personal identification number (S6: YES), the CPU 13 outputs the user ID identification code of the user recorded on the ID card and the input personal identification number to the host computer 31. To transmit. The host computer 31 collates the user ID identification code transmitted from the CPU 13 with the personal identification number (S
7) If the password is not correct for the user ID identification code (S8: NO), insert the ID card into the card insertion slot 2
Eject from a (S4) and return to the card insertion screen (S
1). On the other hand, if the personal identification number input by the user is correct (S8: YES), the fact is notified to the CPU 13, and the certificate selection screen is displayed on the CRT display device 3. At this time, the name data of the card holder is read from the ID card and stored in the RAM 80. In addition, the certificate selection guidance data 17e and the volume control data included in the data are read from the hard disk 17, the data is sent to the voicing device 16, and, for example, "Please select the required certificate" is spoken at a normal volume. (S9). Then, when it is detected that the user selects the required certificate by touching the touch panel 4 on the portion where the required certificate is displayed (S10: YES), the document name is stored in the RAM.
It is stored in 80 (S11), and then the CPU 13
Displays a copy selection screen on the CRT display device 3. In addition, the copy selection guidance data 17f and the volume control data included in the data are read from the hard disk 17, and the data is sent to the voicing device 16 so that, for example, "Select the required number of copies" is uttered at a normal volume ( S1
2). When it is detected that the user selects the required number of copies by touching the touch panel 4 (S13: YES),
The number of copies is stored in the RAM 80 (S14), and C
The PU 13 uses the document name stored in S11 and S14.
The time required to create the certificate selected by the user is calculated with reference to the document creation timetable file in the hard disk 17 shown in FIG. 3 based on the number of copies stored in (S15). At this time, the calculation result is stored in the RAM 80. Then, for example, the charge input screen shown in FIG. 9 is displayed on the CRT display device 3, the charge input guidance data 17g and the volume control data included in the data are read from the hard disk 17, and the data is sent to the voice output device 16. For example, say "the fee is XX yen. Please pay" with a normal volume (S16).

Then, the CPU 13 detects that the user has paid the fee (S17: YES). If the coin is a coin, it will be inserted from the coin slot 5a
to go into. If it is a bill, it is inserted from the bill insertion slot 6a and enters the bill burr 6. At this time, if necessary, the change is paid out from the coin mech 5 and is discharged from the outlet 8.
The hanging bill is paid out from the bill burr 6 and discharged from the bill insertion slot 6a. Also, the receipt is Journal Printer 1
It is printed by 2 and discharged from the take-out port 8. CP
When the U13 confirms that the fee has been collected, the U13 transmits a command to the card reader 2 to eject the ID card from the card insertion slot 2a (S18). Then, when it is detected that the ID card is taken out, the fact that the certificate is being created is displayed on the CRT display device 3 (S19), and the user displays his / her name as shown in FIG. 9, for example. The CRT display device 3 is caused to display a screen prompting the user to select whether or not to do it. Then, the timer 18 is activated (S20).

When it is detected that the user desires to display his / her name (S21: YES), the CPU
For example, as shown in FIG. 9, 13 reads the name data stored in the RAM 80 and displays the name of the owner of the ID card on the CRT display device 3 (S22). Subsequently, as shown in FIG. 10, for example, a screen for prompting the user to select whether or not to display the certificate creation time is displayed on the CRT display device 3 (S23). On the other hand, when it is detected that the user desires not to display his / her name (S21: NO),
As is shown in FIG. 10, the CRT display device 3 displays a screen prompting the user to select whether or not to display the certificate creation time.
Is displayed (S23).

Then, when it is detected that the user desires to display the certificate creation time (S23: YES), for example, the creation time data stored in the RAM 80 in S15 is read out, and the certification is performed as shown in FIG. A screen showing the time for writing the call is displayed on the CRT display device 3 (S2
4). In this case, the displayed creation time is down-counted every minute. The screen shown in FIG. 11 is a screen when the user desires the name display in S21 and the time display in S23. On the other hand, if the user does not want the name display in S21 but the time display in S23, the screen shown in FIG. 12 is displayed on the CRT display device 3, for example. Then, during the time when the certificate is created, the certificate creation process is performed (S25). That is, the CPU 13 requests the host computer 31 for data necessary for issuing a certificate. The host computer 31 searches the database 32, extracts necessary information from the user ID identification code obtained from the ID card and the data such as the type of document selected as described above, and the CPU 1 of the automatic certificate issuing machine 1
Send to 3. The CPU 13 sends the data transferred from the host computer 31 to the laser printer 11 for printing. At this time, the end portion of the certificate printed by the laser printer 11 is bound by the stapler 14 and the stamp is attached by the stamp machine 15. After that, the created certificate is in a state of being discharged from the certificate discharge port 7.

Then, when the timer 18 measures the certificate creation time calculated in S13, the CPU 13 causes the S13
7, the name data of the card holder stored in the RAM 80 from the ID card, the name calling data 17h and the volume control data included in the data are read from the hard disk 17, and the both data are sent to the voicing device 16.
Speak the applicant's name at a volume louder than the normal volume in the guidance mode and call the applicant (S2
6).

Therefore, even if the applicant, for example, is relaxing in the lobby away from the automatic certificate issuing machine 1 until the certificate is created, by listening to the calling sound from the automatic certificate issuing machine 1, You can know that the certificate you applied for is complete. And, although not shown,
A screen for prompting the insertion of an ID card is displayed on the CRT display device 3.

Then, when it is detected that the user has inserted the ID card from the card insertion slot 2a (S27: YE
S), it is determined whether the card is a card for the automatic certificate issuing machine 1 (S28). Therefore, if the card is not a correct card (S28: NO), the card is ejected (S29), and the process returns to S26 again and the name of the card owner is uttered.

If the card is correct (S28: YES), the certificate in the automatic certificate issuing machine 1 is discharged from the certificate discharge port 7 (S30).

On the other hand, when the ID card is not inserted (S27: NO) after the calling of the voicing device 16 and a certain time has elapsed (S35: YES), the certificate in the automatic certificate issuing machine 1 is set to the internal state. It is collected in the collecting part (S37). The remote panel 33 is provided in the hand of the person in charge, and when the user presses the call button 22 or when the automatic certificate issuing machine 1 runs out of printing paper, the remote panel 33 is provided with a lamp or a chime. Etc. to notify the person in charge. On the other hand, in S35, before a certain period of time elapses (S35:
NO), the process returns to S26 again, and the user's name is uttered.

When it is detected that the certificate discharged from the certificate discharge port 7 is taken out by the user (S31: Y).
ES), the ID card is ejected from the card insertion slot 2a (S32), an end screen is displayed on the CRT display device 3, and the end guidance data 1 is output from the hard disk 17.
7i and voice control data included in the data are read out, and the data is sent to the voicing device 16 to utter, for example, "Thank you" at a normal volume (S3).
3). After a while, the same card insertion screen as described above is displayed on the CRT display device 3 and the above operation is repeated. On the other hand, without detecting that the certificate discharged from the certificate discharge port 7 has been taken out by the user (S31: NO), and after a predetermined time has passed (S34: YES), the card is collected (S38). , The certificate provided to the issuing port 7 is internally collected (S37).

As described above, the above embodiment shows an example in which the present invention is embodied. However, without being restricted to this embodiment, in addition to inserting an ID card to receive the certificate after the completion of the certificate, the personal identification number is added. May be input at the same time, or the purpose of the present invention can be sufficiently achieved even if the certificate is received only by inputting the personal identification number without inserting the ID card. .

Further, in the present embodiment, the utterance data including the voice control data is prepared in the hard disk, and the utterance device is controlled based on the data. However, the utterance data is analog data and the volume control is controlled through the amplifier. By doing so, the object of the present invention can be achieved.

[0033]

As is apparent from the above description,
In the document issuing device according to claim 1, the control means causes the voicing means to utter the name of the document applicant at a volume higher than that of the usual voice guidance, so that the applicant is away from the document issuing device in order to relax. Even if you were there, you could notice that your name was called. Therefore, the applicant does not need to wait in front of the document issuing device until the document is created. Further, the document issuing device according to claim 2 is configured such that, when the creation of the document is completed, the control unit causes the voicing unit to utter the name of the document applicant at a volume higher than the normal volume. Therefore, the applicant can relax away from the document issuing device until the completion of the application document after the predetermined operation is completed.

Further, the document issuing device according to claim 3 is
Since the name display instruction means displays the name of the document applicant on the display means, the user can confirm who operated the document issuing device immediately before, and it is not necessary to wait until the operation is completed. You can recognize that there is.

Further, the document issuing device according to claim 4 is
Since the name display selection means can prevent the name of the document applicant from being displayed on the display means, if the user does not want to display his own name on the display means, do not display the name of the user The desired document can be obtained as it is.

The document issuing device according to claim 5 is
When the user wants to know the creation time of the document that he / she applied for, the time display instruction means displays the creation time of the document on the display means according to the selection by the time display selection means. can do.

[Brief description of drawings]

FIG. 1 is an external view of an automatic certificate issuing machine according to the present embodiment.

FIG. 2 is a block diagram showing an electrical configuration of an automatic certificate issuing system according to the present exemplary embodiment.

FIG. 3 is a diagram showing an internal configuration of a hard disk in the automatic certificate issuing machine according to the present embodiment.

FIG. 4 is a diagram showing an internal configuration of a hard disk in the automatic certificate issuing machine according to the present embodiment.

FIG. 5 is a flowchart showing a flow of operations of the automatic certificate issuing machine of the present invention.

FIG. 6 is a flowchart showing a flow of operations of the automatic certificate issuing machine of the present invention.

FIG. 7 is a flowchart showing a flow of operations of the automatic certificate issuing machine of the present invention.

FIG. 8 is a diagram showing a screen prompting the user to pay a fee in the automatic certificate issuing machine according to the present embodiment.

FIG. 9 is a diagram showing a screen prompting the user to select the display of a name in the automatic certificate issuing machine according to the present embodiment.

FIG. 10 is a diagram showing a screen displaying the names of users in the automatic certificate issuing machine according to the present embodiment.

FIG. 11 is a diagram showing a screen prompting the user to select the display of the time until the certificate is created in the automatic certificate issuing machine according to the present embodiment.

FIG. 12 is a diagram showing a screen displaying the name of the user and the time until the certificate is created in the automatic certificate issuing machine according to the present embodiment.

FIG. 13 is a diagram showing a screen displaying the time until the certificate is created in the automatic certificate issuing machine according to the present embodiment.

[Explanation of symbols]

 1 Certificate Automatic Delivery Machine 3 CRT Display Device 4 Touch Panel 13 CPU 16 Speech Device 17 Hard Disk

Claims (5)

[Claims] 1. A document issuing apparatus having at least display means for displaying handling items and handling contents, and voicing means capable of uttering a voice, when the voicing means utters a document applicant's name A document issuing device, comprising: a control unit that outputs a voice at a volume higher than the volume. 2. The document issuing device according to claim 1, wherein the control means causes the voicing means to utter the name of the document applicant at a volume higher than a normal volume when the document creation is completed. A document issuing device characterized by being provided. 3. The document issuing device according to claim 1 or 2, further comprising: a name display instruction unit for displaying the name of the document applicant on the display unit. 4. The document issuing device according to claim 1, further comprising name display selecting means for selecting whether or not to display by the name display instructing means. . 5. The document issuing device according to claim 1, further comprising a time display instruction unit for displaying a document creation time on the display unit, and whether or not the time display instruction unit displays the time. A document issuing device comprising a time display selecting means for selecting.