JPH08249569A - Emergency information communication system, center equipment and mobile terminal equipment of the same - Google Patents

Abstract

PURPOSE: To immediately grasp the state of a relevant area and exactly and speedily inform a worker of the reported contents by retrieving the area information of a relevant area corresponding to the telephone number of a call originating source, making that information a drawing, displaying it on a display means and displaying the position of a reporter as well when the report of disaster generation or the like is received from a telephone line. CONSTITUTION: This system is composed of center equipment 10 installed inside the operation managing area of waterworks and plural pieces of portable terminal equipment 144a and 144b carried by workers inside the operation managing area, the report of disaster generation from a demanding person 42 is inputted through a telephone station 50 and a public line 52 to the center equipment and inside the center equipment 10, the map information of the relevant area is retrieved corresponding to the telephone number of that reporter and displayed on a display device 8. The map information of the relevant area and the position information of the reporter are transmitted through a communication satellite 142 to the respective pieces of portable terminal equipment 144a and 144b and the position of the map information reporter in the area of disaster generation is displayed on the display screens of respective pieces of portable terminal equipment 144a and 144b.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an emergency information communication system for notifying users and related persons of emergency information of lifeline facilities such as water, electricity and gas, and its center device.
The present invention relates to a mobile terminal device.

[0002]

2. Description of the Related Art Facilities such as water, electricity and gas play a role as lifelines which are indispensable for maintaining daily life and have a mission to function constantly. Reliability is required. In particular, in the event of an abnormality or disaster, it is necessary to minimize damage and recover quickly.

To this end, cooperation between similar enterprises in adjacent regions and between different enterprises in the region, municipalities, fire fighting,
Appropriate information exchange is required to enable close cooperation with related organizations such as the police. In addition, it is desirable to provide users with the latest information at all times to reduce anxiety and avoid confusion. Furthermore, it is necessary to properly respond to the report from the user and to promptly transmit the information to the recovery worker who is out.

[0004]

A feature of lifeline facilities is that facilities such as pipelines and power transmission lines are distributed over a wide area, and consumers who use the facilities are also widely distributed. Especially in an emergency, it is desirable to collect as much information as possible about the equipment distributed over a wide area, and to make decisions and provide information by accurately grasping the situation.

[0005] Further, the notification from the user is valuable information for grasping the situation, and prompt response is required.

However, if the person in charge of receiving the notification does not know the geography of the area where the abnormality or disaster has occurred, or if the status of the worker who is out is not known, an appropriate answer cannot be given or the notification is given. There arises a problem that the contents cannot be accurately and promptly transmitted to the worker.

In this case, as a publicly known technique for grasping the geography of a disaster occurrence area or the like in response to a report, an outline is briefly introduced in the article on the first page of the Nikkei Sangyo Shimbun dated March 11, 1994. There is one that displays a map corresponding to the phone number on the display device when you enter the phone number.
Even if the geography of the disaster area can be grasped, it is impossible to give an appropriate instruction because the situation of the worker on the go cannot be grasped.

An object of the present invention is to provide an emergency information communication system and its center, which can immediately grasp the situation of a corresponding area in response to a report such as a disaster occurrence and can accurately and promptly convey the content of the report to an operator. Device and mobile terminal device.

[0009]

In order to achieve the above object, an emergency information communication system according to the present invention comprises a center device installed in an operation management area of a lifeline and a worker in the operation management area. The center device includes a communication means for transmitting and receiving the current position information of the worker and mutual contact information to and from the mobile terminal device carried by the worker, and a communication means. The worker position information management means for managing the current position information of the worker received via, the area information storage means for storing the area information peculiar to the operation management area, and the telephone number of the sender of the report from the telephone line. Based on the area information storage means, a search means for searching the area information of the area corresponding to the source telephone number, the searched area information, the position of the reporter, and the worker position information management means manage the area information. Display means for displaying the position of the worker in the relevant area as a drawing, and a mobile terminal for transmitting the searched area information and the position information of the reporter to the mobile terminal device in the operation management area through the communication means. And a display means for displaying the area information and the location information of the whistleblower transmitted from the information communication means for the mobile terminal in a drawing, and the current location information of the own device. The main feature is that it is provided with a position information transmitting means for transmitting to the center device.

[0010]

According to the above means, when a notification such as a disaster occurrence is received from the telephone line, the searching means searches the area information of the corresponding area by the telephone number of the sender. The retrieved area information is displayed as a drawing on the display means. This time,
The location of the caller is also displayed.

On the other hand, the center device constantly receives the current position information from the mobile terminal device and grasps and manages the current position of the worker carrying each mobile terminal device. When there is a notification of a disaster or the like from the telephone line, the information of the relevant area displayed on the display means and the position information of the caller are transmitted to the mobile terminal device.

[0012] The mobile terminal device receiving this displays the received area information and the position information of the caller as a drawing.

Thus, the worker can accurately grasp the position of the caller and the route to the place on the drawing. On the other hand, the person in charge of the center device can confirm the sender's position and the worker's position on the drawing of the area at the same time as receiving the notification, and can respond appropriately and promptly and accurately. It can be transmitted to the worker.

[0014]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS A position embodiment of the present invention will be described below in detail with reference to the drawings.

FIG. 1 is a system configuration diagram showing an embodiment of the present invention targeting waterworks. Basically, a center device 10 installed in a waterworks operation management area and an operation management area are provided. A plurality of portable terminal devices (mobile terminal devices) 144a and 144b carried by the workers inside are input to the center device 10 via the telephone station 50 and the public line 52. , The map information of the corresponding area is searched in the center device 10 by the telephone number of the caller and displayed on the display device, and the map of the corresponding area is displayed according to the instruction of the staff of the center device 10 or regardless of the instruction. The information and the location information of the caller are transmitted via the communication satellite 142 to the mobile terminal devices 144a, 144
b, and the position of the map-address reporter in the disaster area is displayed on the display screen of each mobile terminal device 144a, 144b.

The source water taken from the river 30, which is the water source, at the water intake 32 and carried through the water conduit 33 is purified by the water purification plant 34 and then carried to the distribution reservoir 37 by the water conduit 35. After being stored by the pump 38, the water is pumped by the pump 38 and supplied from the water supply pipe 41 to the consumer 42 through the water distribution pipe network 36.
Be delivered to. In this case, the valve 40 is provided in order to ensure an appropriate water pressure at the demand point.

The center device 10 includes a display device 8, an area information database 14, a drawing management device 21, and a notification processing device 8.
2, mobile guidance device 136, communication device 140, telephone 1
And 60.

The display device 8 displays a map of the disaster occurrence area notified by the customer 42 and the current position of the worker 5 or the water truck 6.

The regional information database 14 is a database that stores regional information such as a map in which a water distribution network unique to the water supply operation management area is filled.

The drawing management device 21 is an area information data storing area information such as a map unique to the water supply operation management area.
From the database 14, the local information of the area corresponding to the caller's telephone number of the report is searched by directly using the caller's telephone number as a search key, and the searched area information and the position of the caller and the position of the worker in the corresponding area are searched. And are displayed on the display device 8 as drawings.

The mobile body guiding device 136 is a portable terminal device 1.
44a and 114b, while managing the location information of the 44a and 114b, the retrieved regional information and the location information of the whistleblower via the communication device 140, the mobile terminal devices 144a and 114b in the operation management area.
Is to be sent to.

The communication device 140 transmits / receives the current position information of the worker and mutual contact information to / from the portable terminal devices 144a and 114b carried by the worker.

On the other hand, the portable terminal devices 144a and 114b
2, as shown in FIG. 2, an operation unit 145 such as a keyboard,
The transmission / reception data processing unit 146 for displaying the area information and the like received from the center device 10 via the antenna 149 on the display unit 148 as a drawing and the position of the device itself (latitude, longitude, altitude) using the GPS satellite 143. Is detected and transmitted to the center device 10 via the proposed manual phase reception data processing unit 146.

FIG. 3 shows in detail the connection state between the message processing device 82 and peripheral devices.
2 is connected to the public telephone line via the terminal pseudo device 80. When there is a communication request from the customer 42 via the exchange 85 and the line interface 86 of the telephone office 50, this request is connected to the number information recognition device 78.

The number information recognition device 78 determines whether the requested communication content is a notification or an inquiry. For example, a telephone number for reporting and a telephone number for inquiries are provided in advance,
Determined by the recipient's telephone number. In the case of a notification, the communication processing device 82 processes the communication request. The communication processing device 82 selects an appropriate receiver from the list of acceptable persons selected in advance, adds its extension number, and sends it to the private branch exchange 84 via the line interface 89.
Connected to the telephone 160.

Further, the number information recognition device 78 recognizes the sender's telephone number of the message and sends it to the drawing management device 21.
When the caller is reporting by mobile communication such as a mobile phone, the position of the nearest base station received is recognized and transmitted to the drawing management device 21.

FIG. 4 shows a detailed configuration of the drawing management device 21, which includes a display control unit 25, a drawing search unit 26, a position information processing unit 27, an input / output control unit 28, and a notification processing device 82. The transmitted caller telephone number of the caller is sent to the drawing retrieval unit 28 via the input / output control unit 28. The drawing retrieving unit 28 retrieves drawing information including the location of the caller from the area information DB 14 based on the source telephone number or the receiving base station location and sends it to the location information processing unit 27.

On the other hand, the position information of the worker is sent from the mobile unit guiding device 136 to the position information processing unit 27 via the input / output control unit 28. The position information processing unit 27 adds a process of marking the position of the reporter or the position of the worker on the sent drawing. The processed drawing information is displayed on the screen of the display device 8 by the display control unit 25. At the same time, the processed drawing information is sent to the mobile body guiding device 136 via the input / output control unit 28, and from there, the mobile terminal device 144.
a, 144b.

FIG. 5 shows an example of a screen displayed on the display device 8, and the clerk 2 who has received the report from the customer 42 confirms the position of the reporter by the mark 201 on the drawing. For example, even if the report says, "I am XX in XX town, but the water pipe seems to burst in front of my house, and the road is flooded.", The water pipe should be displayed on the map. As a result, it is possible to know exactly which pipe was damaged. Further, in an emergency, the number of workers tends to be short, and the workers are often scattered all over the place. However, the mark 202 is used to grasp whether there are workers nearby, and necessary instructions and contacts are sent to the mobile terminal device. This is performed using 144a and 114b.

Further, the same drawing as that displayed on the display device 8 is also displayed on the portable terminal device 144a possessed by the worker 5 or the portable terminal device 144b mounted on the water truck 6.

FIG. 6 shows a detailed configuration of the mobile unit guiding device 136. The work position managing unit 192, the input / output control unit 194, the route searching unit 196, and the calling signal generating unit 198.
And the input / output control unit 194, the communication satellite 1
The position information of the mobile terminal devices 144a and 144b via 42 is received via the communication device 140, and the received position information is stored and managed by the work position management unit 192. Then, the position information is output to the drawing management device 21 via the input / output control unit 194 as necessary.

On the other hand, in the route searching unit 196, with respect to the drawing information and the position information of the reporter and the worker input from the drawing management device 21 via the input / output control unit 194, the position of the worker is changed from the position of the worker. Add route information up to. These pieces of information are transmitted from the input / output control unit 194 to the communication device 140,
The mobile terminal device 14 owned by the operator via the communication satellite 142
4a, 144b and displayed. In this case, the calling signal generation unit 198, prior to transmitting information to the worker,
Alternatively, after the transmission, a call signal is transmitted via the communication device 140 to alert the operator.

In the emergency communication system configured as described above, when the center device 10 receives a notification of an abnormality from the public line 52, the drawing management device 21 determines the area corresponding to the telephone number of the sender. Search for regional information in
The position of the caller is also displayed on the display device 8 as a drawing.

On the other hand, in the center device 10, the current position information from the portable terminal devices 144a and 144b is sent to the communication satellite 14
2 always receive via the mobile terminal device 144a, 144
The current positions of the worker 5 carrying the b and the water truck 6 are grasped and managed. When there is a notification such as an abnormality from the public line 52, the information of the corresponding area displayed on the display device 8 and the position information of the caller are transmitted to the mobile terminal devices 144a and 144b via the communication satellite 142. In this case, staff 2
If necessary, send a message indicating the content of the notification to the drawing management device 2
Enter 1. Then, the message is transmitted to the mobile terminal devices 144a and 144b together with the area information.

The mobile terminal device 144a, 1 which received this
44b displays the received area information and the location information of the caller as a drawing. Also, if there is a message indicating the content of the report, it will be displayed after being converted into characters.

As a result, the worker 5 and the operator of the water truck 6 can accurately grasp the position of the informer (customer 42) and the route to the place on the drawing, and also grasp the contents of the notice. it can.

On the other hand, the staff member 2 of the center device 10 can confirm the position of the caller and the position of the worker on the drawing of the area at the same time as receiving the report, and the worker near the report can confirm the position. It is possible to appropriately answer necessary information such as whether or not there is a time required for arrival, and to inform the worker of the content of the notification accurately and promptly.

The communication between the water truck 6 and the center unit 10 can be realized not only by satellite communication but also by a wireless line.

As described above, according to the present embodiment, in the event of an abnormality in water supply, the situation of the relevant area can be immediately grasped by the center device, and the contents of the notification can be accurately and promptly transmitted to the operator for restoration. You can

Although an example of water supply has been described, it goes without saying that the same can be applied to all disasters or abnormalities in lifelines such as gas and electricity.

Further, although the current position of the portable terminal device is detected by using the GPS satellite, the worker himself / herself is
The configuration may be such that the lot number or the like is input from the operation unit and transmitted to the center device. However, in the event of an emergency, the operator will be busy, so using a GPS satellite has the advantage that the current position can be easily grasped by the center device.

[0042]

As described above, according to the present invention, when an abnormality occurs in a lifeline such as water supply, the situation of the area can be immediately grasped by the center device, and the contents of the report can be produced accurately and promptly.

[Brief description of drawings]

FIG. 1 is a system configuration diagram showing an embodiment of the present invention targeting water supply.

FIG. 2 is a block diagram showing a schematic configuration of a mobile terminal device.

FIG. 3 is a detailed configuration diagram of a connection state between a notification processing device and peripheral devices.

FIG. 4 is a detailed configuration diagram of a drawing management device.

FIG. 5 is an explanatory diagram showing a screen example of displayed regional information.

FIG. 6 is a detailed configuration diagram of a mobile body guiding device.

[Explanation of symbols]

2 ... Person in charge, 5 ... Worker, 6 ... Water truck, 8 ... Display device, 1
0 ... Center device, 14 ... Regional information database, 21 ...
Drawing management device, 36 ... Water distribution network, 50 ... Telephone office, 52 ...
Public line, 82 ... Notification processing device, 136 ... Mobile body guiding device, 140 ... Communication device, 144a, 144b ... Mobile terminal device, 142 ... Communication satellite, 160 ... Telephone.

─────────────────────────────────────────────────── ─── Continuation of the front page (51) Int.Cl. ⁶ Identification code Internal reference number FI Technical display location H04L 12/00 9466-5K H04L 11/00 H04Q 7/38 H04Q 7/04 D

Claims (5)

[Claims] 1. An emergency information communication system comprising a center device installed in an operation management area of a lifeline and a plurality of mobile terminal devices carried by workers in the operation management area. The device is a communication means for transmitting and receiving the current position information of the worker and mutual contact information to and from the mobile terminal device carried by the worker, and a work for managing the current position information of the worker received via the communication means. Person location information management means, area information storage means for storing area information unique to the operation management area, and source telephone number from the area information storage means based on the source telephone number of the report from the telephone line The search means for searching the regional information of the area to be searched, the searched regional information, the location of the reporter, and the location of the worker in the relevant area managed by the worker location information management means are shown in the drawing. Display means, and a mobile terminal information communication means for transmitting the retrieved area information and the position information of the caller to the mobile terminal device in the operation management area through the communication means, wherein the mobile terminal device is It is characterized in that it comprises display means for displaying the regional information and the position information of the informant transmitted from the information communication means for mobile terminals in a drawing and a position information transmitting means for transmitting the current position information of the own device to the center device. Emergency information communication system. 2. The emergency information communication system according to claim 1, wherein the searching means uses the caller telephone number as a search key as it is and retrieves regional information of a region corresponding to the caller telephone number. . 3. The mobile terminal device displays the current position of its own device as G
The emergency information communication system according to claim 1, further comprising means for detecting using a PS satellite. 4. A center device of an emergency information communication system for transmitting and receiving emergency information to and from a plurality of mobile terminal devices carried by a worker in an operation management area of a lifeline, the mobile terminal device and Communication means for transmitting and receiving the current position information of the workers and mutual contact information between them, worker position information management means for managing the current position information of the workers received via the communication means, and within the operation management area Area information storage means for storing area information unique to the above, and a search means for searching the area information storage means for area information of the area corresponding to the transmission source telephone number based on the transmission source telephone number of the report from the telephone line, Display means for displaying the retrieved area information, the location of the reporter, and the location of the worker in the relevant area managed by the worker location information management means as a drawing, and the retrieved area information and the reporter Center device, characterized in that the positional information and a mobile terminal for information communication means for transmitting to the mobile terminal device management zone through said communication means. 5. A mobile terminal device of an emergency information communication system for transmitting and receiving emergency information to and from a center device to which a load is set in an operation management area of a lifeline, the regional information transmitted from the center device. A mobile terminal device comprising: a display unit for displaying the position information of the caller in a form of a drawing and a position information transmission unit for transmitting the current position information of the own device to the center device.