JPH0782583B2 - Guidance display device - Google Patents

Description

TECHNICAL FIELD The present invention relates to a guide display device, and more particularly to a guide display device suitable for calling a customer in a waiting room lobby of a financial institution such as a bank or city hall.

<Prior art> Conventionally, when a customer makes a deposit, payment, or transfer at a bank teller, an attendant at the teller accepts it, and at that time, when paying or paying, the customer is handed a number tag. There is. Then, when the procedure in the bank is completed, the clerk calls the number on the number tag or the number and the customer name via the oral or loudspeaker, or displays the number tag number on the display installed at the counter, Is called at the window.

<< Problems to be Solved by the Invention >> However, in the above-mentioned conventional guidance display device, the number of the number tag is displayed on the display installed at the counter, so the customer is always at the counter. I needed to be careful. Also, if the number tag is not issued even if you receive it at a counter such as a public office, you need to pay attention to the counter until it is called by a staff member.

Especially at the end of the month, these counters are not only very crowded but also usually wait for a long time, and during this time, the customer is unable to leave the counter and is in a very mentally frustrated state. is the current situation.

<Means for Solving the Problems> The present invention has been made to solve the above problems, and as shown in FIG. 1, it is installed in a financial institution such as a bank or a waiting room lobby of a public office, and the like. A television receiving means a for receiving and broadcasting a television broadcast, a customer number inputting means b for inputting a customer number when the customer's office work received by a window such as a financial institution or a public office is completed, Selecting means c for selecting the display broadcast of the customer number input via the input means and the television broadcast; and when the display broadcast of the customer number is selected by the selecting means, the television broadcast is interrupted or the television Display processing means d for superimposing on the broadcast and displaying the customer number input through the input means on the television receiving means.
Among the customer numbers displayed on the television receiving means, erasing means e for erasing the customer number of the customer who received the cash payment at the counter, and even after a certain time has elapsed after the display on the television receiving means. When the customer number remains in the television receiving means without being erased, display continuation processing means f is provided for continuously displaying and broadcasting the customer number until all the remaining customer numbers are erased. .

<< Operation >> In the present invention, when the paperwork is completed at the window of the financial institution, the fact that the customer number is broadcasted to the television installed in the waiting room lobby.

<< Description of Examples >> Hereinafter, the present invention will be described based on illustrated examples.

FIG. 2 is a block diagram showing a schematic configuration of the present invention,
The CPU 1 is connected via a bus line 4 of a ROM 2 stored in a system program and a RAM 3 stored in a working program, and controls the entire apparatus in a centralized manner. It has a function as a processing means d, an erasing means e, and a display continuation processing means f.

5a to 5n are keyboards, which are installed at each counter such as a bank or a public office, and correspond to the input means b for inputting the number of the number tag handed to the customer accepted at each counter, and the staff member uses this keyboard. It is configured so that input can be performed while looking at the display of the CRT provided integrally.

Reference numeral 6 denotes a television receiver corresponding to the television receiving means a, which is installed in a waiting room lobby such as a bank and has an antenna 7
It is composed of a well-known television receiver capable of receiving the television broadcast signal received by the TV receiver or broadcasting the video signal from a so-called home VCR onto the cathode ray tube 8. Reference numeral 9 is a well-known speaker for transmitting television sound.

Reference numeral 10 is a video RAM (VRAM) in which image patterns as shown in FIG. 3 are stored in advance. This pattern informs the customer that the withdrawal is possible, and the numbers are input by the staff from the keyboards 5a to 5n. In addition, it is convenient to prepare various patterns, not limited to this, such as one for guiding customers to the transfer window or one for guiding the resident card. .

Further, although not shown, by providing a voice synthesizer or a music board, almost the same contents as the contents of the VRAM 10 can be voice-synthesized or the chime can be sent out from the speaker 9 so that the customer can be notified by voice along with the image. You can

Now, when the customer number is input from the keyboards 5a to 5n according to the program stored in the ROM1 etc., the CPU1 superimposes it on the TV image of the cathode ray tube 8 and selects to broadcast the customer number by a so-called telop. Control. Alternatively, if the program is set to broadcast the customer number in which the television broadcasting is temporarily suspended, the selection control is performed so as to intermittently display the customer number input from the keyboards 5a to 5n.

Although the above block diagram shows an example in which one TV receiver is provided in the waiting room lobby for simplification, a plurality of TV receivers may of course be provided, and the number is not limited to the waiting room lobby and may be in a bank or It may be installed in another place in the public office. Also, the TV receiver and the window are connected by a bus line, but this waiting room lobby side and the window side are connected by a communication line via a communication interface, and at the reception room lobby of the receiving side. In order to control the TV receiver, etc., the CPU,
ROM, RAM, etc. may be provided. In short, the present invention may employ any mechanism as long as the customer number input at the counter can be installed in the waiting room lobby or the like and displayed on the television receiver.

The control operation of the device of the present invention having the above configuration will be described with reference to the flow chart of FIG.

Now, when the bank window processing is started, the television or video broadcast received by the antenna 7 is broadcast to the television receiver 6 installed in the waiting room lobby (step 100).

When a customer wishes to make payment and goes through the procedure at the counter, the customer is handed a number tag by the attendant. When the paperwork of the bank of the customer is completed, the staff member inputs the number of the number tag handed to the customer from the keyboard (step 102).

When the customer number is input, a telop including the customer number is broadcast on the cathode ray tube 9 as shown in FIG. 3 (step 104). If you have a voice synthesizer, the voice being broadcast on TV is temporarily interrupted or reduced to broadcast the contents of the voice synthesizer, or if you have a music board, the chime before the start of Tellock. Will be broadcast.

When the customer receives the cash payment at the window, the number of the customer's number tag is input again from the keyboard by the attendant and the number is deleted from the telop (step
106). If the telop is broadcast for a predetermined time, and there are still remaining numbers during that time, the telop is continuously broadcast until all the numbers are erased (steps 108 and 110). Then, the above steps are repeated until the work is finished (No at step 112), and the television is stopped when the work is finished (step 114).

Although the customer number is displayed as a telop in the control operation described above, the customer number may be broadcast by interrupting the television broadcasting every predetermined time.

As described above, in the present embodiment, the customer number is displayed on the television receiver installed in the waiting room lobby or the like to call the customer, and the number of the customer who is no longer required to call in response to the call is sequentially regarded as unnecessary information. It erases and continuously displays the necessary information (customer number who has been called but has not received cash payment at the counter).
According to this, customers can wait while enjoying TV broadcasting under certain calling information, do not get frustrated even if they wait for a long time as before, and cash at the counter even if called. It is possible to prevent troubles with customers who have not received payment.

<< Effect >> According to the present invention, the customer number is displayed on the television receiving means installed in the waiting room lobby or the like to call the customer, and the number of the customer who is no longer needed in response to the call is regarded as unnecessary information. The information is sequentially erased, and the currently required information (customer number who has been called but has not received cash payment at the counter) is continuously displayed. For this reason, customers can wait while enjoying TV broadcasting under certain calling information, and it will not be a pain to wait for a long time as before, and even if they are called, cash payment will be made at the counter. It is possible to prevent troubles with customers who have not received the service.

[Brief description of drawings]

FIG. 1 is a claim correspondence diagram, FIG. 2 is a block diagram showing a schematic configuration of the device of the present invention, FIG. 3 is a display screen pattern, and FIG. 4 is a flowchart of control operation. a ... Television receiving means b ... Customer number input means c ... Selection means d ... Display processing means e ... Erase means f ... Display continuation processing means 1 ... CPU 2 ... ROM 3 ... RAM 5a ... 5n ... Keyboard 6 ... Television receiver 8 ... CRT 9 ... Speaker

Claims (1)

[Claims] [Claim 1] A television reception means installed in a lobby of a financial institution such as a bank or a waiting room lobby of a public office, and for receiving and broadcasting a television broadcast, and a customer's business process received by a counter of a financial institution or a public office. When completed, customer number input means for inputting the customer number, selecting means for selecting display broadcast and television broadcast of the customer number input via the input means, and the customer number by the selecting means When the display broadcast is selected, the television broadcast is interrupted or superposed on the television broadcast, and display processing means for displaying the customer number input through the input means on the television receiving means; Of the customer numbers displayed on the means,
Erasing means for erasing the customer number of the customer who received the cash payment at the window, and when the customer number remains unerased on the television receiving means even after a certain time has elapsed after being displayed on the television receiving means, A guide display device, comprising: display continuation processing means for continuously displaying and broadcasting the customer numbers until all the remaining customer numbers are erased.